HP OFFICEJET PRO X451, OFFICEJET PRO X551 User Manual

OFFICEJET PRO X451 AND X551

SERIES PRINTERS

User Guide

HP OFFICEJET PRO X451 HP OFFICEJET PRO X551

HP Officejet Pro X451 and X551 MFP Series

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 6/2012

Trademark Credits

Adobe

, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.

Java™ is a US trademark of Sun Microsystems, Inc.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX

is a registered trademark of The

Open Group.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging

the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal

injury, catastrophic loss of data, or extensive damage to the product.

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iv Conventions used in this guide ENWW

Table of contents

1 Product basics ................................................................................................................................................ 1

Product overview .................................................................................................................................. 2

HP Officejet Pro X451 MFP Series models ......................................................................... 2

HP Officejet Pro X551 MFP Series models ......................................................................... 3

Environmental features ........................................................................................................................ 3

Accessibility features ............................................................................................................................ 4

Product views ....................................................................................................................................... 4

Front view (X451 Series) ..................................................................................................... 4

Front view (X551 Series) ..................................................................................................... 5

Back view ............................................................................................................................. 6

Interface ports ...................................................................................................................... 7

Serial number and model number location .......................................................................... 8

Control panel layout (X451 Series) ...................................................................................... 9

Control panel layout (X551 Series) .................................................................................... 11

2 Control panel menus .................................................................................................................................... 17

Status menu ....................................................................................................................................... 17

Apps ................................................................................................................................................... 17

Plug and Print (Officejet Pro X551 models only) ................................................................................ 17

Setup Menu ........................................................................................................................................ 18

Network menu .................................................................................................................... 19

HP Web Services menu (Officejet Pro X451 models only) ................................................ 21

Device Setup menu ........................................................................................................... 22

Tools menu ........................................................................................................................ 26

Print Reports menu ............................................................................................................ 27

3 Connect the product ..................................................................................................................................... 29

Connect the product using a USB cable ............................................................................................ 29

CD installation .................................................................................................................... 29

Connect the product to a network ...................................................................................................... 30

Supported network protocols ............................................................................................. 30

Install the product on a wired network ............................................................................... 30

Configure IP network settings ............................................................................................ 32

HP ePrint ........................................................................................................................... 34

Connect the product to a wireless network (wireless models only) .................................................... 35

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Connect the product to a wireless network using the Wireless Setup Wizard (Officejet

Pro X551) ........................................................................................................................... 35

Connect the product to a wireless network using WPS ..................................................... 35

Connect the product to a wireless network using a USB cable (Officejet Pro X451

only) ................................................................................................................................... 36

Install the software for a wireless product currently on the network .................................. 36

Manually connect the product to a wireless network ......................................................... 36

4 Use the product with Windows .................................................................................................................... 39

Supported operating systems and printer drivers for Windows .......................................................... 39

Select the correct printer driver for Windows ..................................................................................... 39

HP Universal Print Driver (UPD) ........................................................................................ 41

Change print job settings for Windows ............................................................................................... 41

Priority for print settings ..................................................................................................... 41

Change the settings for all print jobs until the software program is closed ........................ 42

Change the default settings for all print jobs ...................................................................... 42

Change the product configuration settings ........................................................................ 42

Remove the printer driver from Windows ........................................................................................... 43

Supported utilities for Windows .......................................................................................................... 43

5 Use the product with Mac ............................................................................................................................ 45

Supported operating systems and printer drivers for Mac .................................................................. 45

Software for Mac computers .............................................................................................................. 45

HP Utility for Mac ............................................................................................................... 45

Priority for print settings for Mac ......................................................................................................... 46

Change printer-driver settings for Mac ............................................................................................... 46

Change the settings for all print jobs until the software program is closed ........................ 46

Change the default settings for all print jobs ...................................................................... 47

Change the product configuration settings ........................................................................ 47

Remove the printer driver from Mac operating systems ..................................................................... 48

Supported utilities for Mac .................................................................................................................. 48

HP Embedded Web Server ............................................................................................... 48

Solve problems with Mac ................................................................................................................... 48

6 Paper and print media .................................................................................................................................. 49

Understand paper use ........................................................................................................................ 49

Change the printer driver to match the paper type and size in Windows ........................................... 50

Supported paper sizes ....................................................................................................................... 50

Supported paper types and tray capacity ........................................................................................... 53

Load paper trays ................................................................................................................................ 55

Load Tray 1 (multi-purpose tray on left side of the product) .............................................. 55

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Load Tray 2 or optional Tray 3 ........................................................................................... 56

Configure trays ................................................................................................................................... 57

7 Ink cartridges ................................................................................................................................................ 59

Ink cartridge information ..................................................................................................................... 59

Supplies views .................................................................................................................................... 60

Ink cartridge view ............................................................................................................... 60

Manage ink cartridges ........................................................................................................................ 60

Change settings for ink cartridges ..................................................................................... 60

Store and recycle supplies ................................................................................................. 61

HP anticounterfeit website ................................................................................................. 61

Replacement instructions ................................................................................................................... 62

Replace the ink cartridges ................................................................................................. 62

Solve issues with supplies .................................................................................................................. 64

Check the ink cartridges .................................................................................................... 64

Interpret control panel messages for supplies ................................................................... 67

8 Print ................................................................................................................................................................ 71

Print tasks (Windows) ......................................................................................................................... 71

Open the printer driver with Windows ................................................................................ 71

Get help for any printing option with Windows ................................................................... 72

Change the number of print copies with Windows ............................................................. 73

Save custom print settings for reuse with Windows .......................................................... 73

Improve print quality with Windows ................................................................................... 76

Print on both sides (duplex) with Windows ........................................................................ 77

Print multiple pages per sheet with Windows .................................................................... 79

Select page orientation with Windows ............................................................................... 80

Set Advanced color options with Windows ........................................................................ 81

Print tasks (Mac) ................................................................................................................................ 81

Create and use printing presets with Mac ......................................................................... 81

Print a cover page with Mac .............................................................................................. 82

Print multiple pages on one sheet of paper with Mac ........................................................ 82

Print on both sides of the page (duplex printing) with Mac ................................................ 83

Set the color options with Mac ........................................................................................... 83

Additional print tasks (Windows) ........................................................................................................ 84

Cancel a print job ............................................................................................................... 84

Print colored text as black (grayscale) with Windows ........................................................ 84

Print on special paper or labels with Windows .................................................................. 84

Print the first or last page on different paper with Windows ............................................... 86

Scale a document to fit page size with Windows ............................................................... 89

Add a watermark to a document with Windows ................................................................. 90

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Create a booklet with Windows ......................................................................................... 91

Additional print tasks (Mac OS X) ...................................................................................................... 92

Cancel a print job with Mac ................................................................................................ 92

Change the paper size and type with Mac ......................................................................... 93

Resize documents or print on a custom paper size with Mac ............................................ 93

Use watermarks with Mac .................................................................................................. 93

Use HP ePrint ..................................................................................................................................... 93

Use the HP ePrint Mobile Driver ........................................................................................................ 94

AirPrint ................................................................................................................................................ 95

Connect the printer with HP Wireless Direct ...................................................................................... 96

Connect and print from a WiFi capable mobile device ...................................................... 96

Connect and print from a WiFi capable computer over a wireless router and Wireless

Direct ................................................................................................................................. 97

Connect and print from a WiFi capable computer over Wireless Direct only ..................... 97

Change from printing over USB to a Wireless Direct connection ...................................... 97

Plug and Print USB Drive printing ...................................................................................................... 98

For Officejet Pro X551 Series printers ............................................................................... 98

9 Color ............................................................................................................................................................. 101

Adjust color ....................................................................................................................................... 101

Change the color theme for a print job ............................................................................ 101

Change the color options ................................................................................................. 102

Use the HP EasyColor option ........................................................................................................... 103

Match colors to your computer screen ............................................................................................. 104

Print fade- and water-resistant prints ............................................................................................... 105

10 Manage and maintain ............................................................................................................................... 107

Print information pages .................................................................................................................... 107

Use the HP Embedded Web Server ................................................................................................. 108

About cookies .................................................................................................................. 108

Open the HP Embedded Web Server .............................................................................. 109

Features ........................................................................................................................... 109

Use HP Web Jetadmin software ...................................................................................................... 111

Product security features .................................................................................................................. 111

Security statements ......................................................................................................... 111

Assign an administrator password in the HP Embedded Web Server ............................. 112

Control Panel Lock .......................................................................................................... 112

Disable unused protocols and services ........................................................................... 112

Administrator Settings ...................................................................................................... 113

Color Access Control ....................................................................................................... 113

Protected Protocols – HTTPS .......................................................................................... 113

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Firewall ............................................................................................................................ 113

Scan-to and Fax-to Folder Authentication ....................................................................... 113

Syslog .............................................................................................................................. 114

Certificates ....................................................................................................................... 114

Signed Firmware .............................................................................................................. 114

Wireless Authentication ................................................................................................... 114

Economy settings ............................................................................................................................. 114

Print with General Office mode ........................................................................................ 114

Power handling ................................................................................................................ 114

Clean the product ............................................................................................................................. 116

Clean the control panel .................................................................................................... 116

Product updates ............................................................................................................................... 116

11 Solve problems ......................................................................................................................................... 117

Customer support ............................................................................................................................. 117

Problem-solving checklist ................................................................................................................. 117

Step 1: Check that the product power is on ..................................................................... 118

Step 2: Check the control panel for error messages ....................................................... 118

Step 3: Test print functionality ......................................................................................... 118

Step 4: Try sending a print job from a computer .............................................................. 118

Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series) .............. 118

Factors that affect product performance .......................................................................... 119

Restore the factory-set defaults ....................................................................................................... 119

Paper feeds incorrectly or becomes jammed ................................................................................... 120

The product does not pick up paper ................................................................................ 120

The product picks up multiple sheets of paper ................................................................ 120

Prevent paper jams .......................................................................................................... 120

Clear jams ........................................................................................................................................ 121

Jam locations ................................................................................................................... 121

Clear jams in Tray 1(Multi-purpose tray) ......................................................................... 122

Clear jams in Tray 2 ......................................................................................................... 125

Clear jams in optional Tray 3 ........................................................................................... 126

Clear jams in the left door ................................................................................................ 127

Clear jams in the output bin ............................................................................................. 129

Clear jams in the duplexer ............................................................................................... 130

Improve print quality ......................................................................................................................... 132

Use the correct paper type setting in the printer driver .................................................... 133

Adjust color ...................................................................................................................... 133

Use paper that meets HP specifications .......................................................................... 137

Check the ink cartridges .................................................................................................. 137

Clean ink smears ............................................................................................................. 140

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Clean the printhead ......................................................................................................... 140

Use the printer driver that best meets your printing needs .............................................. 140

The product does not print or it prints slowly .................................................................................... 142

The product does not print ............................................................................................... 142

The product prints slowly ................................................................................................. 143

Solve Plug and Print USB Drive printing problems (X551 Series) ................................................... 143

The USB Print menu does not open when you insert the USB accessory ...................... 143

The file does not print from the USB storage device ....................................................... 143

The file that you want to print is not listed in the USB Print menu ................................... 144

Solve product connectivity problems ................................................................................................ 144

Solve USB direct-connect problems ................................................................................ 144

Solve network problems .................................................................................................. 144

Solve wireless network problems ..................................................................................................... 146

Wireless connectivity checklist ........................................................................................ 146

The control panel displays the message: The wireless feature on this product has

been turned off ................................................................................................................. 147

The product does not print after the wireless configuration completes ............................ 147

The product does not print, and the computer has a third-party firewall installed ........... 147

The wireless connection does not work after moving the wireless router or product ...... 148

Cannot connect more computers to the wireless product ................................................ 148

The wireless product loses communication when connected to a VPN .......................... 149

The network does not appear in the wireless networks list ............................................. 149

The wireless network is not functioning ........................................................................... 149

Solve product software problems with Windows .............................................................................. 149

Solve product software problems with Mac ...................................................................................... 150

The printer driver is not listed in the Print & Fax list ........................................................ 151

The product name does not appear in the product list in the Print & Fax list .................. 151

The printer driver does not automatically set up the selected product in the Print &

Fax list ............................................................................................................................. 151

A print job was not sent to the product that you wanted .................................................. 151

When connected with a USB cable, the product does not appear in the Print & Fax list

after the driver is selected. ............................................................................................... 151

You are using a generic printer driver when using a USB connection ............................. 152

Appendix A Supplies and accessories ........................................................................................................ 153

Order parts, accessories, and supplies ............................................................................................ 153

Part numbers .................................................................................................................................... 153

Appendix B Service and support ................................................................................................................. 155

Hewlett-Packard limited warranty statement .................................................................................... 155

End User License Agreement .......................................................................................................... 156

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OpenSSL .......................................................................................................................................... 158

Customer support ............................................................................................................................. 159

Appendix C Product specifications ............................................................................................................. 161

Physical specifications ..................................................................................................................... 162

Power consumption, electrical specifications, and acoustic emissions ............................................ 162

Acoustic emissions ........................................................................................................................... 162

Environmental specifications ............................................................................................................ 162

Appendix D Environmental product stewardship program ....................................................................... 165

Protecting the environment .............................................................................................................. 165

Ozone production ............................................................................................................................. 165

Power consumption .......................................................................................................................... 166

Paper use ......................................................................................................................................... 166

Plastics ............................................................................................................................................. 166

HP Officejet print supplies ................................................................................................................ 166

Return and recycling instructions ..................................................................................................... 167

United States and Puerto Rico ........................................................................................ 167

Non-U.S. returns .............................................................................................................. 168

Battery disposal ............................................................................................................... 168

Printer recycling ............................................................................................................... 168

Paper ................................................................................................................................................ 168

Material restrictions .......................................................................................................................... 168

Disposal of waste equipment by users ............................................................................................. 169

Electronic Hardware Recycling ........................................................................................................ 169

Chemical substances ....................................................................................................................... 169

Material Safety Data Sheet (MSDS) ................................................................................................. 170

For more information ........................................................................................................................ 171

Substances Table (China) ................................................................................................................ 171

Restriction on Hazardous Substances statement (Turkey) .............................................................. 171

Restriction on Hazardous Substances statement (Ukraine) ............................................................. 172

Restriction on Hazardous Substances statement (Vietnam) ............................................................ 172

Appendix E Regulatory information ............................................................................................................. 173

Regulatory Notices ........................................................................................................................... 173

Regulatory model identification number .......................................................................... 173

FCC Statement ................................................................................................................ 173

VCCI statement (Japan) ................................................................................................................... 174

Power cord instructions .................................................................................................................... 174

Power cord statement (Japan) ......................................................................................................... 174

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EMC statement (Korea) .................................................................................................................... 174

GS statement (Germany) ................................................................................................................. 175

European Union Regulatory Notice .................................................................................................. 175

Additional statements for wireless products ..................................................................................... 176

FCC compliance statement—United States .................................................................... 176

Notice to users in the US and Canada ............................................................................ 176

Australia statement .......................................................................................................... 176

Brazil ANATEL statement ................................................................................................ 176

Canadian statements ....................................................................................................... 177

Japan statement .............................................................................................................. 177

Korean statement ............................................................................................................ 177

Taiwan statement ............................................................................................................ 177

Mexico statement ............................................................................................................. 178

Anonymous usage information storage ............................................................................................ 178

Appendix F How do I? ................................................................................................................................... 179

Index ................................................................................................................................................................. 181

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1 Product basics

Product overview

●

Environmental features

●

Accessibility features

●

Product views

●

ENWW 1

Product overview

HP Officejet Pro X451 MFP Series models

Officejet Pro X451dn models

CN459A

Paper handling:

Tray 1 (50-sheet capacity for 75 GSM or

●

20 lb. Bond paper)

Tray 2 (500-sheet capacity for 75 GSM or

●

20 lb. Bond paper)

● Optional Tray 3 (500- sheet capacity for

75 GSM or 20 lb. Bond paper)

Standard output bin (250- sheet capacity

●

for 75 GSM or 20 lb. Bond paper)

● Automatic duplex printing

Supported operating systems:

● Windows XP, 32-bit (Service Pack 2 or

Higher)

● Windows Vista, 32-bit and 64-bit

● Windows 7, 32-bit and 64-bit

● Windows 8, 32–bit and 64–bit

● Mac OS X v10.6 and later

NOTE: For additional information on

Operating System support, see Supported operating systems and printer drivers for Windows.

Connectivity:

Hi-Speed USB 2.0

●

10/100 Ethernet LAN connection

●

Officejet Pro X451dw models

CN463A

Has the same features as the Officejet Pro X451dn Series, but includes the following:

● 802.11 B/G/N Single Band wireless adapter

● HP Wireless Direct printing

2 Chapter 1 Product basics ENWW

HP Officejet Pro X551 MFP Series models

Officejet Pro X551dw models

CN596A

Paper handling:

Tray 1 (50-sheet capacity for 75 GSM or

●

20 lb. Bond paper)

● Tray 2 (500-sheet capacity for 75 GSM or

20 lb. Bond paper)

Optional Tray 3 (500- sheet capacity for

●

75 GSM or 20 lb. Bond paper)

Standard output bin (250- sheet capacity

●

for 75 GSM or 20 lb. Bond paper)

● Automatic duplex printing

Supported operating systems:

● Windows XP, 32-bit (Service Pack 2 or

Higher)

Windows Vista, 32-bit and 64-bit

●

Windows 7, 32-bit and 64-bit

●

Windows 8, 32–bit and 64–bit

●

Mac OS X v10.6 and later

●

NOTE: For additional information on

Operating System support, see Supported operating systems and printer drivers for Windows.

Connectivity:

802.11 B/G/N Single Band wireless adapter

●

Hi-Speed USB 2.0

●

HP ePrint

●

HP Wireless Direct printing

●

Print:

● Plug and Print USB Drive printing (no computer

required)

IMPORTANT: This printer is designed to be used on a level surface. Operating the printer when not

level could result in inaccurate printer messaging about the amount of ink remaining in cartridges.

Environmental features

Duplex printing Automatic duplex printing is available with the Officejet Pro X451 and Officejet Pro X551.

Duplex printing saves the environment and saves you money.

Print multiple pages per sheet

Recycling Reduce waste by using recycled paper.

Energy savings Sleep modes and timer options enable this product to quickly go into reduced power states

NOTE: Additional energy savings may be realized by turning off the printer if it will not be used for

more than four hours.

Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver.

Recycle ink cartridges by using the HP Planet Partners return process.

when not printing, thus saving energy.

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Environmental features

Accessibility features

The product includes several features that aid users with limited vision, hearing, dexterity or strength.

Online user guide that is compatible with text screen-readers.

●

Ink cartridges can be installed and removed using one hand.

●

All doors and covers can be opened using one hand.

●

Product views

Front view (X451 Series)

1 Control panel

2 Output eject flap.

3 Output bin

4 Output bin extension

5 Tray 2 (Main paper tray)

6 On/Off button

7 Ink cartridge door

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Front view (X551 Series)

1 Control panel

2 Output bin door

3 Output bin

4 Output bin extension

5 Tray 2 (Main paper tray)

6 On/Off button

7 Ink cartridge door

8 USB 2.0 Host port that accepts USB storage devices for Plug and Print USB Drive printing.

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Product views

Back view

1 Left door (access for clearing jams)

2 Tray 1 (Multi-purpose tray)

3 Power connection

4 Hi-Speed USB 2.0 ports

5 Ethernet port

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Interface ports

1 Ethernet port

2 USB Device port accepts a USB cable from a PC (alternative to Network and Wireless connections).

3 USB Host port accepts USB storage devices for Plug and Print (Officejet Pro X551 only).

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Product views

Serial number and model number location

Open the ink cartridge door to view the serial number and product model number label.

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Control panel layout (X451 Series)

1 Display screen area

Help button: provides access to the product help system.

Wireless button: provides a number of menu items to view and adjust network settings on wireless models.

HP ePrint button: provides quick access to HP Web Services features, including HP ePrint.

HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address.

Cancel button: cancels the current job or exits the current screen.

NOTE: This button illuminates only when the current screen can use this feature.

Back button: returns to the previous screen

NOTE: This button illuminates only when the current screen can use this feature.

Home button: provides quick access to the Home screen. This button only illuminates only when the current screen can use this feature.

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Product views

Buttons on the Home screen (X451 Series)

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product configuration, the features on the Home screen can vary. The

layout might also be reversed for some languages.

2 Job Status button: allows you to view the status of any current print jobs.

3 Ink Information button: provides information on the ink levels.

Setup

button: provides a number of menu items to view and adjust product settings.

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Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help

button to the right of the control panel (Officejet Pro X451) or the upper-right

corner of the control panel (Officejet Pro X551).

For screens that contain settings for individual tasks, the Help opens to a topic that explains the options for that task.

Control panel layout (X551 Series)

1 Display and touch screen area

Help button: provides access to the product help system

NOTE: This button illuminates only when help is available for the current screen or feature.

Right arrow button: moves the cursor to the right or moves the display image to the next screen

NOTE: This button illuminates only when the current screen can use this feature.

Cancel button: cancels the current job or exits the current screen.

NOTE: This button illuminates only when the current screen can use this feature.

Back button: returns to the previous screen

NOTE: This button illuminates only when the current screen can use this feature.

Jan 00 00 00:00a

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Left arrow button: moves the cursor to the left

NOTE: This button illuminates only when the current screen can use this feature.

Product views

7 Home button: provides quick access to the Home screen. This button only illuminates only when the current

screen can use this feature.

Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network. When connected, the light stops blinking and stays lit.

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Buttons on the Home screen (X551 Series)

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product configuration, the features on the Home screen can vary. The

layout might also be reversed for some languages.

Jan 00 00 00:00a

3 Eco Settings

6 Plug and Print button: provides access to the Plug and Print USB Drive printing feature (no computer is required).

Web Services

HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address.

Network can print the Network Summary page, set up a wireless network connection, and access advanced network

settings.

NOTE: The wireless network feature is only available on select models.

NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.

Supplies print the Supplies Status page.

Setup

button: provides quick access to HP Web Services features, including HP ePrint.

button: provides access to network settings and information. From the network settings screen, you

button: provides a list of options to help reduce energy and paper consumption.

button: provides information about supplies status. From the supplies summary screen, you can

button: provides a list of available fax reports and settings.

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Product views

7 Status display. When the product is idle, this area of the control panel displays the time and date and allows for

access to the time and date settings by touching this area. When the product is processing a job, job status information replaces the time and date display.

8 Apps button: provides access to the Apps menu to print directly from select Web applications

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Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help

For screens that contain settings for individual tasks, the Help opens to a topic that explains the options for that task.

button in the upper-right corner of the screen.

If the product alerts you of an error or warning, touch the Help describes the problem. The message also contains instructions to help solve the problem.

button to open a message that

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Product views

16 Chapter 1 Product basics ENWW

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