HP Officejet Pro 8024 User Guide
User Guide
HP OfficeJet Pro 8020 series
HP company notices
THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE.
ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF
HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS
WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL
WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN.
© Copyright 2019 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Mac, OS X, macOS, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.
ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.
Android and Chromebook are trademarks of Google LLC.
Amazon and Kindle are trademarks of Amazon.com, Inc. or its ailiates.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Safety information
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.
- Read and understand all instructions in the documentation that comes with the printer.
- Observe all warnings and instructions marked on the product.
- Unplug this product from wall outlets before cleaning.
- Do not install or use this product near water, or when you are wet.
- Install the product securely on a stable surface.
- Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
- If the product does not operate normally, see Solve a problem.
- There are no user-serviceable parts inside. Refer servicing to qualied service personnel.
Table of contents
1 Get started .................................................................................................................................................... 1
Accessibility ............................................................................................................................................................ 2
HP EcoSolutions (HP and the Environment) .......................................................................................................... 3
Understand the printer parts ................................................................................................................................. 6
Use the printer control panel ................................................................................................................................. 9
Paper basics ......................................................................................................................................................... 13
Load paper ........................................................................................................................................................... 16
Load an original on the scanner glass ................................................................................................................. 26
Load an original in the document feeder ............................................................................................................ 28
Update the printer ............................................................................................................................................... 29
Open the HP printer software (Windows) ............................................................................................................ 30
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 31
Turn the printer o .............................................................................................................................................. 32
2 Print ........................................................................................................................................................... 33
Print using a computer ........................................................................................................................................ 34
Print using the HP Smart app .............................................................................................................................. 40
Print with mobile devices .................................................................................................................................... 41
Tips for successful printing ................................................................................................................................. 42
3 Copy and scan .............................................................................................................................................. 44
Copy ..................................................................................................................................................................... 45
Scan ...................................................................................................................................................................... 46
Tips for copy and scan success ............................................................................................................................ 53
4 Fax ............................................................................................................................................................. 54
Send a fax ............................................................................................................................................................ 55
Receive a fax ........................................................................................................................................................ 60
Set up phone book contacts ................................................................................................................................ 65
Change fax settings ............................................................................................................................................. 68
Fax and digital phone services ............................................................................................................................ 72
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Fax on Voice over Internet Protocol .................................................................................................................... 73
Use reports .......................................................................................................................................................... 74
Additional fax setup ............................................................................................................................................ 78
5 Web Services ............................................................................................................................................. 102
What are Web Services? ..................................................................................................................................... 103
Set up Web Services .......................................................................................................................................... 104
Use Web Services ............................................................................................................................................... 106
Remove Web Services ........................................................................................................................................ 108
6 Work with cartridges .................................................................................................................................. 109
Information on cartridges and the printhead ................................................................................................... 110
Some color ink is used even when printing with black cartridge only ............................................................. 111
Check the estimated ink levels .......................................................................................................................... 112
Replace the cartridges ....................................................................................................................................... 113
Order cartridges ................................................................................................................................................. 117
Store printing supplies ...................................................................................................................................... 118
Anonymous usage information storage ........................................................................................................... 119
Cartridge warranty information ........................................................................................................................ 120
7 Network setup ........................................................................................................................................... 121
Set up the printer for wireless communication ................................................................................................ 122
Change network settings .................................................................................................................................. 126
Use Wi-Fi Direct ................................................................................................................................................. 128
8 Printer management tools .......................................................................................................................... 131
Toolbox (Windows) ............................................................................................................................................ 132
Embedded web server ....................................................................................................................................... 133
9 Solve a problem ......................................................................................................................................... 136
Get help with HP online troubleshooting .......................................................................................................... 137
Get help from the printer control panel ............................................................................................................ 138
Get help from the HP Smart app ....................................................................................................................... 139
Get help in this guide ......................................................................................................................................... 140
Understand printer reports ............................................................................................................................... 166
Solve problems using Web Services .................................................................................................................. 168
Maintain the printer ........................................................................................................................................... 169
Restore original factory defaults and settings ................................................................................................. 173
HP support ......................................................................................................................................................... 175
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10 Technical information .............................................................................................................................. 176
Specications ..................................................................................................................................................... 177
Regulatory notices ............................................................................................................................................. 180
Environmental product stewardship program .................................................................................................. 188
Index ........................................................................................................................................................... 196
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1 Get started
This guide provides details about how to use the printer and how to resolve problems.
●
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Understand the printer parts
●
Use the printer control panel
●
Paper basics
●
Load paper
●
Load an original on the scanner glass
●
Load an original in the document feeder
●
Update the printer
●
Open the HP printer software (Windows)
●
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device
●
Turn the printer o
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Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
● Visual
The HP software is accessible for users with visual impairments or low vision by using your operating
system's accessibility options and features. The software also supports most assistive technology such
as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored
buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate
action.
● Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys,
ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides
can be operated by users with limited strength and reach.
For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging
website (www.hp.com/accessibility).
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HP EcoSolutions (HP and the Environment)
HP is committed to helping you optimize your environmental footprint and empowering you to print
responsibly—at home or in the oice.
For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program. For more information about HP's environmental
initiatives, visit www.hp.com/ecosolutions.
●
Power Management
●
Quiet Mode
●
Optimize Printing Supplies
Power Management
Use Sleep Mode, Auto-O and Schedule On/O to conserve electricity.
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode
after ve minutes of inactivity.
Use the following instructions to change the period of inactivity before the printer sleeps.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch .
2. Touch Sleep Mode, and then touch the desired option.
Auto-O
This feature turns the printer o after 8 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn on the printer again.
If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use.
● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi
Direct capability, or is not using these capabilities.
● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
Schedule On and O
Use this feature to automatically turn the printer on or o on selected days. For example, you can schedule
the printer to turn on at 8 a.m. and turn o at 8 p.m. from Monday to Friday. In this way, you save energy
during the night and weekends.
Use the following instructions to schedule the day and time for On and O.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch .
2. Touch Schedule On/O.
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3. Touch the toggle button next to Schedule On or Schedule O to turn it on.
4. Touch the time option, and then follow the onscreen messages to set the day and time to turn the
CAUTION: Always turn the printer o properly, using either Schedule O or (the Power button) located
on the front left side of the printer.
If you improperly turn the printer o, the print carriage might not return to the correct position, causing
problems with the cartridges and print quality issues.
Never turn o the printer when cartridges are missing. HP recommends that you replace any missing
cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining
cartridges, or damage to the ink system.
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when
printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation
print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o.
Quiet Mode is o by default.
NOTE: Quiet Mode does not work if you print photos or envelopes.
You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can
schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday.
printer o and on.
To turn on Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Quiet Mode .
3. Touch the toggle button next to Quiet Mode to turn it on.
To create a schedule for Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Quiet Mode .
3. Turn on Quiet Mode .
4. Touch the toggle button next to Schedule to turn it on, and then change the start time and end time of
the schedule.
To turn on Quiet Mode while the printer is printing
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then select the current print job in progress.
2. On the printing screen, touch (Quiet Mode) to turn it on.
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NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print
job.
To turn Quiet Mode on or o from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Quiet Mode .
3. Select On or O .
4. Click Save Setting.
To turn Quiet Mode on or o from the Embedded Web Server (EWS)
1. Open the EWS. For more information, see Open the embedded web server.
2. Click the Settings tab.
3. In the Preferences section, select Quiet Mode , and then select On or O .
4. Click Apply.
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.
● Optimize paper usage by printing on both sides of the paper.
● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
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Understand the printer parts
This section contains the following topics:
●
Top and front view
●
Printing supplies area
●
Back view
Top and front view
1 Document feeder
2 Document feeder paper-width guides
3 Document feeder tray
4 Document feeder output extension
5 Scanner lid
6 Scanner glass
7 Output tray
8 Output tray extension
9 Input tray
10 Power button
11 Front USB port
NOTE: This feature is available with some models of the printer.
12 Front door
13 Control panel display
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Printing supplies area
1 Cartridge access door
2 Front door
3 Printhead
4 Cartridges
NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage.
Avoid removing supplies for extended periods of time. Do not turn the printer o when a cartridge is missing.
Back view
1 Ethernet network port
2 Rear USB port
3
Fax port (Ext)
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4
Fax port (Line)
5 Power input
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Use the printer control panel
This section contains the following topics:
●
Lift the control panel
●
Overview of buttons and lights
●
Function buttons
●
Dashboard icons
●
Change printer settings
Lift the control panel
You can move the control panel for easier use.
● Push the upper part of the control panel to lift it.
NOTE: Return the control panel to its original position by pushing down the bottom until it is back in
place.
Overview of buttons and lights
The following diagram and related table provide a quick reference to the printer control panel features.
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Label Name and Description
1 Wireless light: Indicates the status of the printer's wireless connection.
● Solid blue light indicates that wireless connection has been established and you can print.
● Slow blinking light with clear pause indicates that wireless is on, but not congured. To connect your printer, see Set up the
printer for wireless communication.
● Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is
within the range of wireless signal.
● Fast blinking light indicates wireless error. Refer to the message on the printer display.
● If the wireless light is o, wireless is turned o.
2 Back button: Returns to the previous menu.
3 Home button: Returns to the home screen from any other screen.
4 Help button: Opens the Help menu when on the Home screen, or shows contextual help content if it is available for the current
operation when on other screens.
Function buttons
Function button Purpose
Copy Copy document, ID card, or photo.
Scan Scan document.
Fax Set up fax, send fax, or reprint received fax.
Apps Access to the apps for your printer.
Dashboard icons
The Dashboard on the printer control panel lets you access the icons on the display, check the status of the
printer, or monitor and manage current and scheduled printer tasks.
To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.
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Icon Purpose
Setup: Displays the setup screen for changing preferences, network setup, Wi-
Fi Direct, Web Services setup, fax setup, and other maintenance settings and
generating reports.
Wireless: Displays wireless status and menu options. For more information, see
Set up the printer for wireless communication.
NOTE: (Ethernet) and (Wireless) will not be displayed at the same
time. Showing the Ethernet icon or the wireless icon depends on the way your
printer is connected to the network. If the network connection of the printer has
not been set up, then the printer control panel display shows (Wireless) by
default.
Ethernet: Shows that an Ethernet network connection exists and also provides
easy access to the the network status screen.
HP ePrint: Displays the Web Services Summary menu, where you can check
ePrint status details, change ePrint settings, or view the printer email address.
For more information, see HP ePrint .
Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the
number of devices connected. You can also change settings and print a guide.
Ink: Displays the estimated ink levels.
Change printer settings
Use the control panel to change the printer functions and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using the printer
management tools in the software.
For more information about these tools, see Printer management tools.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not have to replace the
cartridges until prompted to do so.
Fax Status: Displays status information for the Auto Answer function, fax logs,
and the fax sound volume.
HP EcoSolutions: Displays a screen where you can congure some of the
printer's environmental features.
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To change settings for a function
The Home screen of the control panel display shows the available functions for the printer. Some features of
the functions allows you to change settings.
1. Select Copy or Scan and then select the desired option.
2. After selecting a function, touch ( Settings ), scroll through the available settings, and then touch
the setting you want to change.
3. Follow the prompts on the control panel display to change the settings.
TIP: Touch (Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch
2. Touch and scroll through the screens.
3. Touch the screen items to select screens or options.
( Setup ).
Touch (Home) to return to the Home screen.
TIP:
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Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
●
Tips for selecting and using paper
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
● HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right o the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x
15 cm), and 5 x 7 inches (13 x 18 cm) in two nishes - glossy or soft gloss (semi-gloss). Ideal for framing,
displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers
exceptional results with professional quality and durability.
● HP Advanced Photo Paper
This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches), 11 x 17 inches. It is acid-free for longer lasting documents.
● HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches and 4 x 6 inches 10 x 15 cm. It is acid-free for longer lasting documents.
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Business documents
● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matte
These paper are heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. They are heavyweight for an impressive look and feel.
● HP Brochure Paper Glossy or HP Professional Paper Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
● HP Brochure Paper Matte or HP Professional Paper Matte
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers are listed below for everyday printing feature ColorLok Technology for less smearing, bolder
blacks, and vivid colors.
● HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.
● HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
● HP Oice Paper
HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
● HP Multipurpose Paper
HP Multipurpose Paper is a versatile, eicient, and smear-resistant paper for use in copiers, printers,
and fax machines. It eliminates the need to keep specialty papers on hand, saving time and money.
Order HP paper supplies
The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
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Tips for selecting and using paper
For the best results, observe the following guidelines.
● Load only one type and one size of paper at a time into a tray or document feeder.
● Make sure the paper is loaded correctly when loading from the input tray or document feeder.
● Do not overload the tray or document feeder.
● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray or document feeder:
– Multipart forms
– Media that is damaged, curled, or wrinkled
– Media with cutouts or perforations
– Media that is heavily textured, embossed, or does not accept ink well
– Media that is too lightweight or stretches easily
Media that contains staples or clips
–
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Load paper
To load standard paper
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
2. Slide the paper-width guides to the edges of the input tray.
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3. Insert the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.
Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray.
NOTE: Do not load paper while the printer is printing.
4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
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5. Reinsert the input tray into the printer.
6. Pull out the output tray extension as shown.
To load legal paper
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
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2. Slide the paper-width guides to the edges of the input tray.
3. Press the button near the front left of the tray to extend the input tray.
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4. Insert the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.
Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray.
NOTE: Do not load paper while the printer is printing.
5. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
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6. Reinsert the input tray into the printer.
NOTE: When you insert the input tray, the input tray extension remains outside of the printer. This is
the expected result.
7. Pull out the output tray extension as shown.
To load an envelope
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
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2. Slide the paper-width guides to the edges of the input tray.
3. Insert the envelope in portrait orientation and with the side to be printed facing down.
For information on the maximum number of envelope allowed in the tray, see Specications.
NOTE: Do not load paper while the printer is printing.
4. Adjust the paper-width guides until they touch the left and right edges of the stack of envelope.
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5. Reinsert the input tray into the printer.
6. Pull out the output tray extension as shown.
To load cards and photo paper
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
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2. Slide the paper-width guides to the edges of the input tray.
3. Insert the cards or photo paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of card or photo is aligned with the appropriate paper size lines on the front of the
tray. Also, make sure the stack of card or photo does not exceed the stack height marking on the left
edge of the tray.
NOTE: Do not load paper while the printer is printing.
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