HP Officejet 5230 User Guide

HP OiceJet 5200 All-in-One series

Table of contents

1 How do I? ...................................................................................................................................................... 1

2 Get started .................................................................................................................................................... 2

Accessibility ............................................................................................................................................................ 2

HP EcoSolutions (HP and the Environment) .......................................................................................................... 2

Printer parts ........................................................................................................................................................... 5

Control panel and status lights ............................................................................................................................. 7

Paper basics ........................................................................................................................................................... 9

Load media .......................................................................................................................................................... 11

Load original ........................................................................................................................................................ 16

Update the printer ............................................................................................................................................... 18

Open the HP printer software (Windows) ............................................................................................................ 19

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 19

Turn the printer o .............................................................................................................................................. 20

3 Print ........................................................................................................................................................... 21

Print using the HP Smart app .............................................................................................................................. 21

Print documents using HP printer software ........................................................................................................ 22

Print photos using HP printer software ............................................................................................................... 23

Print on envelopes ............................................................................................................................................... 24

Print on both sides (duplexing) ........................................................................................................................... 25

Print from apps on mobile devices ...................................................................................................................... 25

Print using the maximum dpi .............................................................................................................................. 26

Tips for successful printing ................................................................................................................................. 27

4 Copy and scan .............................................................................................................................................. 30

Copy ..................................................................................................................................................................... 30

Scan ...................................................................................................................................................................... 30

Tips for copy and scan success ............................................................................................................................ 36

5 Fax ............................................................................................................................................................. 37

Send a fax ............................................................................................................................................................ 37

Receive a fax ........................................................................................................................................................ 41

Set up phone book contacts ................................................................................................................................ 46

Change fax settings ............................................................................................................................................. 48

Fax and digital phone services ............................................................................................................................ 52

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Fax on Voice over Internet Protocol .................................................................................................................... 52

Use reports .......................................................................................................................................................... 52

Additional fax setup ............................................................................................................................................ 55

6 Web Services ............................................................................................................................................... 76

What are Web Services? ....................................................................................................................................... 76

Set up Web Services ............................................................................................................................................. 76

Print with HP ePrint ............................................................................................................................................. 77

Remove Web Services .......................................................................................................................................... 78

7 Work with cartridges ................................................................................................................................... 79

Information on cartridges and the printhead ..................................................................................................... 79

Check the estimated ink levels ............................................................................................................................ 79

Replace the cartridges ......................................................................................................................................... 80

Order cartridges ................................................................................................................................................... 82

Use single-cartridge mode .................................................................................................................................. 82

Store printing supplies ........................................................................................................................................ 83

Cartridge warranty information .......................................................................................................................... 83

8 Network setup ............................................................................................................................................. 84

Set up the printer for wireless communication ................................................................................................... 84

Change network settings ..................................................................................................................................... 87

Use Wi-Fi Direct .................................................................................................................................................... 88

9 Printer management tools ........................................................................................................................... 92

The HP Smart app ................................................................................................................................................ 92

Toolbox (Windows) .............................................................................................................................................. 92

HP Utility (OS X and macOS) ................................................................................................................................ 92

Embedded web server ......................................................................................................................................... 93

10 Solve a problem ......................................................................................................................................... 96

Jams and paper-feed issues ................................................................................................................................ 96

Ink cartridge issues ........................................................................................................................................... 102

Printing issues ................................................................................................................................................... 103

Copy issues ........................................................................................................................................................ 111

Scan issues ........................................................................................................................................................ 111

Fax issues ........................................................................................................................................................... 111

Network and connection issues ........................................................................................................................ 119

Printer hardware issues ..................................................................................................................................... 121

Get help from the printer control panel ............................................................................................................ 121

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Get help from the HP Smart app ....................................................................................................................... 122

Understand printer reports ............................................................................................................................... 122

Solve problems using Web Services .................................................................................................................. 123

Maintain the printer ........................................................................................................................................... 124

Restore original factory defaults and settings ................................................................................................. 126

HP support ......................................................................................................................................................... 126

Appendix A Technical information ................................................................................................................. 128

HP Company notices .......................................................................................................................................... 128

Specications ..................................................................................................................................................... 128

Regulatory notices ............................................................................................................................................. 130

Environmental product stewardship program .................................................................................................. 140

Index ........................................................................................................................................................... 153

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vi ENWW

1 How do I?

Learn how to use your HP OiceJet 5200 series

● Get started on page 2

● Print on page 21

● Copy and scan on page 30

● Fax on page 37

● Web Services on page 76

● Work with cartridges on page 79

● Network setup on page 84

● Solve a problem on page 96

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2 Get started

This section contains the following topics:

●

Accessibility

●

HP EcoSolutions (HP and the Environment)

●

Printer parts

●

Control panel and status lights

●

Paper basics

●

Load media

●

Load original

●

Update the printer

●

Open the HP printer software (Windows)

●

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

●

Turn the printer o

Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach.

Support

For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging website (www.hp.com/accessibility).

For accessibility information for OS X and macOS, visit the Apple website at www.apple.com/accessibility.

HP EcoSolutions (HP and the Environment)

HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the oice.

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For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program on page 140. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions.

●

Manage power

●

Quiet Mode

●

Optimize Printing Supplies

Manage power

Use Sleep Mode, Auto-o and Schedule Printer On/O to conserve electricity.

Sleep mode

Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after ve minutes of inactivity.

Use the following instructions to change the period of inactivity before the printer sleeps.

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ), and then

touch ( Setup ).

NOTE: If you do not see the Home screen, touch (Home).

2. Touch Power Management, touch Sleep, and then touch the desired option.

Auto- o

This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the printer o completely, so you must use the Power button to turn the printer back on.

If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.

● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi

Direct capability, or is not using these capabilities.

● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer

with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

TIP: To conserve battery power, you can enable Auto-O, even when the printer is connected or

wireless is turned on.

Schedule On and O

Use this feature to automatically turn the printer on or o on selected days. For example, you can schedule the printer to turn on at 8 a.m. and turn o at 8 p.m. from Monday to Friday. In this way, you save energy during the night and weekends.

Use the following instructions to schedule the day and time for On and O.

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ), and then

touch ( Setup ).

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NOTE: If you do not see the Home screen, touch (Home).

2. Touch Power Management, touch Schedule Printer On/O.

3. Touch O next to Schedule On or Schedule O to turn the feature on, and then follow the onscreen

instructions to set the day and time to turn on or turn o the printer.

CAUTION: Always turn the printer o properly, using either Schedule O or (the Power button) located

on the front left side of the printer.

If you improperly turn the printer o, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.

Quiet Mode

Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o. Quiet Mode is o by default.

NOTE: Quiet Mode does not work if you print photos or envelopes.

You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday.

To turn Quiet Mode on or o from the printer control panel

1. From the Home screen, touch ( Setup ).

2. Touch Quiet Mode.

3. Touch the toggle button to turn it on or o.

To turn Quiet Mode on or o from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 19.

2. Click Quiet Mode .

3. Select On or O .

4. Click Save Setting.

To turn Quiet Mode on or o from the printer software (OS X and macOS)

1. Open HP Utility. For more information, see HP Utility (OS X and macOS) on page 92.

2. Select the printer.

3. Click Quiet Mode .

4. Select On or O .

5. Click Apply Now.

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To turn Quiet Mode on or o from the Embedded Web Server (EWS)

1. Open the EWS. For more information, see Open the embedded web server on page 93.

2. Click the Settings tab.

3. In the Preferences section, select Quiet Mode , and then select On or O .

4. Click Apply.

To turn on Quiet Mode while the printer is printing

▲ On the printer control panel display, from the printing screen, touch (Quiet Mode) to turn on Quiet

Mode.

NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print

job.

To create a schedule for Quiet Mode from the printer control panel

1. From the Home screen, touch ( Setup ).

2. Touch Quiet Mode.

3. Touch O next to Quiet Mode to turn it on, and then touch OK to conrm.

4. Touch O next to Schedule, and then change start time and end time of the schedule.

Optimize Printing Supplies

To optimize printing supplies such as ink and paper, try the following:

● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit

www.hp.com/recycle.

● Optimize paper usage by printing on both sides of the paper.

● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.

● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.

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Printer parts

Front view

Figure 2-1 Front and top views of HP OiceJet 5200 All-in-One series

Feature Description

1 Lid

2 Lid-backing

3 Scanner glass

4 Document feeder

5 Cartridge access door

6 Paper path cover

7 Ink cartridges

8 On button (also referred to as the Power button)

9 Front panel

10 Printer display

11 Output tray extender (also referred to as the tray extender)

12 Paper-width guides

13 Paper tray

14 Paper tray door

15 Document feeder paper-width guides

16 Document feeder cover

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Back view

Figure 2-2 Rear view of HP OiceJet 5200 All-in-One series

Feature Description

1 Fax port (2-EXT)

2 Fax port (1-LINE)

3 Power connection. Use only the power cord supplied by HP.

4 Rear USB port

Control panel and status lights

Overview of buttons and lights

The following diagram and related table provides a quick reference to the printer control panel features.

Label Name and Description

1 Power button: Turns the printer on or o.

2 Back button: Returns to the previous screen.

3 Help button: Opens the Help menu for the current operation.

4 Home button: Returns to the Home screen, the screen that is displayed when you rst turn on the printer.

5 Control panel display: Touch the screen to select menu options, or scroll through the menu items.

6 Wireless light: Indicates the status of the printer wireless connection.

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Label Name and Description

● Solid blue light indicates that wireless connection has been established and you can print.

● Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is

within the range of wireless signal.

● Fast blinking light indicates wireless error. Refer to the message on the printer display.

● If wireless is turned o, the wireless light is o and the display screen shows Wireless O.

Control panel display icons

Icon Purpose

Copy : Opens the Copy menu where you can select a copy type or change the copy settings.

Scan : Opens the Scan menu where you can select a destination for your scan.

Fax : Displays a screen where you can send a fax, or change fax settings.

Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance

functions.

Help : Opens the Help menu where you can view How To videos, printer feature information, and tips.

HP ePrint icon: Opens the Web Services Summary menu, where you can check HP ePrint status details, change HP ePrint settings, or print an Info page.

Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn o Wi-Fi Direct, and display the Wi-Fi Direct name and password.

Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless settings. You can also print a wireless test report, helping diagnose network connection issues.

Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum expected ink level.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows

low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.

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Change printer settings

Use the control panel to change the printer function and settings, print reports, or get help for the printer.

TIP: If the printer is connected to a computer, you can also change the printer settings using the printer

management tools in computer.

For more information about these tools, see Printer management tools on page 92.

To change settings for a function

The Home screen of the control panel display shows the available functions for the printer.

1. From the control panel display, on the Home screen, touch the icon of the function that you want to

change settings for.

2. After selecting a function, touch ( Settings ), scroll through the available settings, and then touch

the setting you want to change.

3. Follow the prompts on the control panel display to change the settings.

TIP: Touch (Home) to return to the Home screen.

To change the printer settings

To change the printer settings or print reports, use the options available on the Setup menu.

1. From the control panel display, on the Home screen, swipe left to see ( Setup ), and then touch

( Setup ).

2. Swipe up and down the screen to see the available options.

3. Touch the option that you want to change settings for.

TIP:

Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

This section contains the following topics:

Touch (Home) to return to the Home screen.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

●

Recommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

Photo printing

● HP Premium Plus Photo Paper

HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them

o the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x

right 15 cm), 5 x 7 inches (13 x 18 cm),11 x 17 inches, and in two nishes - glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability.

● HP Advanced Photo Paper

This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.

● HP Everyday Photo Paper

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches and 4 x 6 inches 10 x 15 cm. It is acid-free for longer lasting documents.

Business documents

● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matte

This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.

● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy

These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

● HP Brochure Paper Matte or HP Professional Paper 180 Matte

These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

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Everyday printing

All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors.

● HP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.

● HP Printing Paper

HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer lasting documents.

● HP Oice Paper

HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents.

Order HP paper supplies

The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

Tips for selecting and using paper

For the best results, observe the following guidelines.

● Load only one type of paper at a time into a tray or document feeder.

● When loading the tray and document feeder, make sure the paper is loaded correctly.

● Do not overload the tray or document feeder.

● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the

tray or document feeder:

– Multipart forms

– Media that is damaged, curled, or wrinkled

– Media with cutouts or perforations

– Media that is heavily textured, embossed, or does not accept ink well

– Media that is too lightweight or stretches easily

– Media that contains staples or clips

ENWW Paper basics 11

Load media

Select a paper size to continue.

To load small-size paper

1. Open the paper tray door.

2. Pull the paper tray out.

3. Load paper.

● Remove all paper from the paper tray, and then load the photo paper print side facing down and HP logos facing up.

● Slide the photo paper forward until it stops.

● Slide the paper-width guides rmly against the edge of the photo paper.

4. Push the paper tray back into the printer and close the paper tray door.

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5. Pull out the tray extender manually.

6. Change or retain the paper settings on the printer display.

To load full-size paper

1. Open the paper tray door.

2. Pull the paper tray out and slide the paper-width guides outward.

3. Load paper.

● Insert a stack of paper into the paper tray with the short edge forward and the print side down.

● Slide the paper forward until it stops.

● Slide the paper-width guides inward until they stop at the edges of the paper.

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4. Push the paper tray back in and close the paper tray door.

5. Pull out the tray extender manually.

6. Change or retain the paper settings on the printer display.

To load legal paper

1. Open the paper tray door.

2. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded

media.

3. Load paper.

● Insert a stack of paper into the paper tray with the short edge forward and the print side down.

● Slide the paper forward until it stops.

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● Slide the paper-width guides inward until they stop at the edges of the paper.

4. Push the paper tray back in. The paper tray door should stay open, with the paper sticking out.

5. Pull out the tray extender manually.

6. Change or retain the paper settings on the printer display.

To load envelopes

1. Open the paper tray door.

ENWW Load media 15

2. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded

media.

3. Load envelopes

● Insert one or more envelopes in the center of the paper tray. The print side should face down. Load envelopes according to the graphic.

● Slide a stack of envelopes inward until it stops.

● Slide the paper-width guides inward against the stack of envelopes until they stop.

4. Push the paper tray back in and close the paper tray door.

5. Pull out the tray extender manually.

6. Select the loaded envelope type in the Paper Size menu on the printer display.

Load original

To load original on the scanner glass

1. Lift the scanner lid.

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2. Load the original print side down on the right front corner of the glass.

3. Close the scanner lid.

To load an original in the document feeder

1. Open the document feeder cover.

2. Slide paper-width guides outwards.

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3. Load original print-side up in the document feeder.

4. Slide paper-width guides inward until they stop at the edge of paper.

Update the printer

By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates.

To update the printer using the printer control panel

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch

( Setup ).

2. Touch Tools.

3. Touch Update the Printer.

4. Touch Check Now.

To enable the printer to automatically check for updates

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch

( Setup ).

2. Touch Tools.

3. Touch Update the Printer.

4. Touch Printer Update Options.

5. Touch Install Automatically (recommended) or Alert When Available.

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To update the printer using the embedded web server

1. Open the EWS.

For more information, see Embedded web server on page 93.

2. Click the Tools tab.

3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen

instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

Open the HP printer software (Windows)

You can use the HP printer software to congure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing issues, and more. More information about the available printer software options is provided throughout this guide.

After installing the HP printer software, depending on your operating system, do one of the following:

NOTE: If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print,

scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 19

● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the

icon with the printer name.

● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer

name.

● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select

the printer name.

● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All

Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.

NOTE: The HP Smart app might not be available in all languages. Some features might not be available with

all printer models.

To install the HP Smart app

▲ The HP Smart app is supported on iOS, Android, and Windows 10 devices. To install the app on your

device, go to 123.hp.com and follow the onscreen instructions to access your device’s app store.

ENWW Open the HP printer software (Windows) 19

To open the HP Smart app on a Windows 10 computer

▲ After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from

the app list.

Connect to your printer

▲ Make sure that the printer is turned on and is connected to the same network as your device. Then HP

Smart will automatically detect the printer.

Get more information about the HP Smart app

For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart

app on page 21, Scan using the HP Smart app on page 31 and Get help from the HP Smart app on page 122.

For more information about using HP Smart for printing, scanning, accessing printer features, and troubleshooting issues, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

Turn the printer o

Press (the Power button) to turn o the printer. Wait until the power light turns o before unplugging the

power cord or turning

o a power strip.

CAUTION: If you incorrectly turn the printer o, the print carriage might not return to the correct position,

causing problems with the cartridges and print quality issues.

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3 Print

Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specic types of paper, or use special features.

This section contains the following topics:

●

Print using the HP Smart app

●

Print documents using HP printer software

●

Print photos using HP printer software

●

Print on envelopes

●

Print on both sides (duplexing)

●

Print from apps on mobile devices

●

Print using the maximum dpi

●

Tips for successful printing

Print using the HP Smart app

This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

To print from a Windows 10 device

1. Load paper in the input tray. For more information, see Load media on page 11.

2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 19.

3. On the HP Smart Home screen, make sure your printer is selected.

TIP: If you want to select a dierent printer, click or tap the Printer icon on the toolbar at the left side

of the screen, and then select Select a Dierent Printer to view all available printers.

4. At the bottom of the Home screen, click or tap Print.

5. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.

Select Print Document, locate a PDF document you want to print, and then click or tap Print.

6. Select the appropriate options. To view more settings, click or tap More settings. For more information

about printing settings, see Tips for successful printing on page 27.

7. Click or tap Print to begin printing.

ENWW Print using the HP Smart app 21

To print from an Android or iOS device

1. Open the HP Smart app.

2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

3. Tap a printing option (for example, Print Photos or Print Facebook Photos, etc.). You can print photos

and documents from your device, cloud storage, or social media sites.

4. Select the photo or document you want to print.

5. Tap Print.

Print documents using HP printer software

To print documents (Windows)

1. Load paper in the input tray. For more information, see Load media on page 11.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools on page 92.

5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing on page 27.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

To print documents (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

● Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

● Select the orientation.

● Enter the scaling percentage.

4. Click Print.

22 Chapter 3 Print ENWW

Print photos using HP printer software

You can print a photo from your computer.

NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair

the quality of your printout. Photo paper should be at before printing.

TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or

tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might not be available in all languages.)

To print a photo from the computer (Windows)

1. Load paper in the input tray. For more information, see Load media on page 11.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing on page 27.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

NOTE: After the printing is nished, remove unused photo paper from the paper tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

To print a photo from the computer (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

● Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

● Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

● Paper Type: The appropriate photo paper type

● Quality: Select the option that provides the best quality or maximum dpi.

● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.

ENWW Print photos using HP printer software 23

– O: applies no changes to the image.

– On: automatically focuses the image; moderately adjusts image sharpness.

5. Select any other print settings you want, and then click Print.

Print on envelopes

Avoid envelopes with the following characteristics:

● Very slick nish

● Self-stick adhesives, clasps, or windows

● Thick, irregular, or curled edges

● Areas that are wrinkled, torn, or otherwise damaged

Make sure the folds of envelopes you load in the printer are sharply creased.

NOTE: For more information about printing on envelopes, see the documentation available with the

software program you are using.

To print envelopes (Windows)

1. Load paper in the input tray. For more information, see Load media on page 11.

2. On the File menu in your software, click Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools on page 92.

5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing on page 27.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

To print envelopes (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Select the appropriate envelope size from the Paper Size pop-up menu.

If you do not see options on the Print dialog, click Show Details.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

24 Chapter 3 Print ENWW

4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain

Paper.

5. Click Print.

Print on both sides (duplexing)

To print on both sides of the paper (Windows)

1. Load paper in the input tray. For more information, see Load media on page 11.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools on page 92.

5. On the Printing Shortcuts or Printing Shortcut tab, select a shortcut which supports the Print On Both

Sides setting. Select an option from the Print On Both Sides drop-down list.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing on page 27.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

To print on both sides of the paper (OS X and macOS)

1. From the File menu in your software, choose Print.

2. In the Print dialog, choose Layout from the pop-up menu.

3. Choose the type of binding you want for your two-sided pages, and then click Print.

Print from apps on mobile devices

You can print documents and photos directly from many of the apps on your mobile devices, on iOS, Android, Windows Mobile, Chromebook and Amazon Kindle.

To print from apps on your mobile devices

1. Make sure your printer is connected to the same network as your mobile device.

2. Enable printing on your mobile device:

● iOS: Use the Print option from the Share menu. No setup is required since iOS AirPrint is

preinstalled.

ENWW Print on both sides (duplexing) 25

NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled.

● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device.

NOTE: Devices running Android 4.4 or later are supported by the HP Print Service Plugin. Devices

running Android 4.3 or earlier can print using the HP ePrint app, available in the Google Play Store.

● Windows Mobile: Tap Print from the Device menu. No setup is required since the software is preinstalled.

NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the

Add Printer wizard.

● Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to enable both Wi-Fi and USB printing.

● Amazon Kindle Fire HD9 and HDX: The rst time you select Print on your device, the HP Print Service Plugin is automatically downloaded to enable mobile printing.

NOTE: For detailed information about enabling printing from apps on your mobile devices, visit

www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region

or language, you might be directed to the HP Mobile Printing website in another country/region or language.

3. Make sure the loaded paper matches the paper settings of the printer (see Load media on page 11 for

more information). Accurately setting the paper size for the paper that is loaded enables your mobile device to know what paper size it is printing.

You can also print photos and documents from the HP Smart app. For more information, see Print using the

HP Smart app on page 21.

Access printer features and troubleshooting information from mobile devices

For more information about accessing printer features and troubleshooting with the HP Smart app, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

Print using the maximum dpi

Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

26 Chapter 3 Print ENWW

Windows 10, Windows 8.1, and Windows 8

● Click Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size. From the Paper type drop-down list, select the appropriate paper type.

● Click the Advanced tab. Select Print in Max DPI.

Windows 7, Windows Vista, and Windows XP

● Click Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.

● Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list.

In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to close the Advanced Options dialog box.

For more printing tips, see Tips for successful printing on page 27.

5. Conrm the paper orientation on the Layout tab, and then click OK to print.

To print using maximum dpi (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

● Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

● Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

● Paper Type: The appropriate paper type

● Quality: Maximum dpi

5. Select any other print settings that you want, and then click Print.

Tips for successful printing

Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.

You can print your document on both sides of the paper. For more information, see Print on both sides

(duplexing) on page 25.

Ink tips

● If the print quality is not acceptable, see Printing issues on page 103 for more information.

● Use Original HP cartridges.

Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs

required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit.

ENWW Tips for successful printing 27

● Install both the black and color cartridges correctly.

For more information, see Replace the cartridges on page 80.

● Check the estimated ink levels in the cartridges to make sure there is suicient ink.

Ink level warnings and indicators provide estimates for planning purposes only.

For more information, see Check the estimated ink levels on page 79.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an

indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

● Always use the Power button to turn o the printer. Turning the printer o improperly can cause print

quality problems.

Paper loading tips

For more information, also see Load media on page 11.

● Ensure the paper is loaded in the input tray properly, and set the correct media size and media type.

Upon loading paper in input tray, you will be prompted to set the media size and media type.

● Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type

to avoid a paper jam.

● Load paper with the print-side down.

● Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.

Printer settings tips (Windows)

● To change default print settings, click Print, Scan & Fax , and then click Set Preferences in the HP

printer software.

To open the HP printer software, see Open the HP printer software (Windows) on page 19 for more information.

● You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut

stores the settings that are appropriate for a particular type of job, so that you can set all the options with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the desired shortcut, and then click OK.

To add a new printing shortcut, select an existing shortcut similar to the one you want to create, set the desired printing preferences in the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name, and then click OK.

To delete a printing shortcut, select it, and then click Delete.

NOTE: You cannot delete the default printing shortcuts.

● To understand paper and paper tray settings:

– Paper Size: Select the paper size you loaded in the input tray.

– Paper Type or Media: Select the paper type you are using.

● To understand color or black and white settings:

28 Chapter 3 Print ENWW

– Color: Uses ink from all cartridges for full color prints.

– Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and

white prints.

– High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range

of black and grey tones for high quality black and white prints.

● To understand print quality settings:

The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and more detailed prints, but slows print speed and might use more ink.

– Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.

– Normal: Suitable for most print jobs.

– Best: Better dpi than Normal.

– Print in Max DPI: Highest dpi setting available for print quality.

– HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved

print quality.

● To understand page and layout settings:

– Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.

– Print on Both Sides Manually: Manually ip the pages after one side of the paper prints out so that

you can print on both sides of the paper.

○ Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when

printing on both sides of the paper.

○ Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when

printing on both sides of the paper.

– Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places

two pages on each side of a sheet that can then be folded into a booklet in half size of the paper.

○ Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at

the left side. Select this option if your reading habit is from left to right.

○ Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears

at the right side. Select this option if your reading habit is from right to left.

– Page Borders: Allows you to add borders to the pages if you print the document with two or more

pages per sheet.

– Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with

more than two pages per sheet.

– Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.

– Reverse Page Order or Page Order: Allows you to print pages from front to back or in reverse

order.

Printer settings tips (OS X and macOS)

● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.

● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type

and quality.

ENWW Tips for successful printing 29

4 Copy and scan

●

Copy

●

Scan

●

Tips for copy and scan success

Copy

The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. You can also easily access advanced settings, such as changing the paper type and size, adjusting the darkness of the copy, and resizing the copy.

To make a copy

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. On the printer control panel display, from the Home screen, touch Copy .

3. Specify the desired number of copies. Do either of the following to specify the number:

Scan

● Select a number in the spinner. You can swipe left or right in the spinner to increase or decrease

the number.

● Touch the keypad button on the right side of the spinner to enter a specic number.

4. Touch (Settings) to specify paper size, paper type, quality, or other settings.

TIP: To copy two pages of the original to 2 sides of a sheet, load your original print-side down on the

scanner glass, touch the toggle button next to 2–Sided to set it to ON.

5. Touch (Back) to return to the Copy menu.

6. Touch Start Black or Start Color to start the copy job.

You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient.

When scanning a borderless original, use the scanner glass and not the document feeder.

NOTE: Some scan functions are only available after you have installed the HP printer software.

TIP: If you have problems scanning documents, see Scan issues on page 111.

●

Scan using the HP Smart app

●

Scan using HP printer software

30 Chapter 4 Copy and scan ENWW

●

Scan from the printer control panel

●

Scan using Webscan

Scan using the HP Smart app

You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are using.

●

Scan from a Windows 10 device

●

Scan from an Android or iOS device

Scan from a Windows 10 device

To scan a document or photo using the printer scanner

1. Load the original print-side up in the document feeder, or load the original print-side down on the right

front corner of the scanner glass.

2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 19.

3. Select Scan, and then select Scanner.

4. Click or tap the Settings icon to modify the basic settings.

NOTE: Be sure to select the correct input source if your printer supports scan from both the document

feeder and scanner glass.

5. Click or tap the Preview icon to preview and adjust the image if necessary.

6. Click or tap the Scan icon.

7. Make other adjustments if necessary:

● Click or tap Add to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

8. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

To scan a document or photo using the device camera

If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 19.

2. Select Scan, and then select Camera.

3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of

the screen to take an image.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

ENWW Scan 31

● Click or tap Add to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

To edit a previously scanned document or photo

HP Smart provides editing tools, such as crop or rotate, so that you can use to adjust a previously scanned document or photo on your device.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 19.

2. Select Scan, and then select Import Local.

3. Select the document or photo that you want to adjust, and then click or tap Open.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

● Click or tap Add to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.

Scan from an Android or iOS device

To scan from an Android or iOS device

1. Open the HP Smart app.

2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

3. Tap the scanning option you want to use.

● If you select to scan using the camera, the built-in camera will open. Scan your photo or document

using the camera.

● If you select to scan using the printer scanner, tap the Settings icon to select the input source and

change the scan settings, and then tap the Scan icon.

NOTE: Be sure to select the correct input source if your printer supports scan from both the

document feeder and scanner glass.

4. When you have nished adjusting the scanned document or photo, save, share, or print it.

Scan using HP printer software

●

Scan to a computer

●

Scan to email

●

Create a new scan shortcut (Windows)

●

Change scan settings (Windows)

32 Chapter 4 Copy and scan ENWW

Scan to a computer

Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on.

In addition, on Windows computers, the printer software must be running prior to scanning.

To enable the scan to a computer feature (Windows)

If the printer is connected to the computer with a USB connection, the feature for scanning to computer is enabled by default and cannot be disabled.

If you are using a network connection, follow these instructions if the feature has been disabled, and you wish to enable it again.

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 19.

2. Go to the Scan section.

3. Select Manage Scan to Computer.

4. Click Enable.

To enable the scan to a computer feature (OS X and macOS)

The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled, and you wish to enable it again.

1. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

2. Under Scan Settings, click Scan to Computer.

3. Ensure that Enable Scan to Computer is selected.

To scan an original from HP printer software (Windows)

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 19.

3. In the printer software, under Print, Scan & Fax , click Scan , and then click Scan a Document or Photo .

4. Under Scan Shortcuts, select the type of scan you want, and then click Scan .

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog to review and modify detailed settings.

For more information, see Change scan settings (Windows) on page 34.

To scan an original from HP printer software (OS X and macOS)

1. Open HP Easy Scan.

HP Easy Scan is located in the Applications folder.

2. Click Scan .

3. Choose the type of scan prole you want and follow the onscreen instructions.

ENWW Scan 33

Scan to email

To scan a document or photo to email from HP printer software (Windows)

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 19.

3. In the printer software, under Print, Scan & Fax , click Scan , and then click Scan a Document or Photo .

4. Under Scan Shortcuts, select Email as PDF or Email as JPEG , and then click Scan .

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog to review and modify detailed settings.

For more information, see Change scan settings (Windows) on page 34.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG.

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 19.

3. In the printer software, under Print, Scan & Fax , click Scan , and then click Scan a Document or Photo .

4. Click Create New Scan Shortcut .

5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click

Create .

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG . This makes available the options for working with graphics when scanning.

6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right

of the shortcut.

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog to review and modify detailed settings.

For more information, see Change scan settings (Windows) on page 34.

Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 19.

34 Chapter 4 Copy and scan ENWW

3. In the printer software, under Print, Scan & Fax , click Scan , and then click Scan a Document or Photo .

4. Click the More link in the top right corner of the HP Scan dialog.

The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section.

5. Click each section at the left of the detailed settings pane to review the settings in that section.

You can review and change most settings using drop-down menus.

Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed settings pane.

6. When you have nished changing settings, do one of the following.

● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is

nished.

● Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you can reuse them. Otherwise, the changes only aect the current scan. Then click Scan .

Learn more about using the HP Scan software. Click here to go online for more information. At this time,

this website might not be available in all languages.

● Customize scan settings, such as image le type, scan resolution, and contrast levels.

● Scan to network folders and cloud drives.

● Preview and adjust images before scanning.

Scan from the printer control panel

To scan an original from the printer control panel

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Touch Scan .

3. Touch a computer that you want to scan to.

4. Choose the type of scan you want.

5. Touch OK.

Scan using Webscan

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

For more information, see Embedded web server on page 93.

NOTE: By default, Webscan is o. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more information, contact your network administrator or the person who set up your network.

ENWW Scan 35

To enable Webscan

1. Open the embedded web server. For more information, see Embedded web server on page 93.

2. Click the Settings tab.

3. In the Security section, click Administrator Settings.

4. Select Webscan from EWS to enable Webscan.

5. Click Apply.

To scan using Webscan

Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the HP printer software.

1. Load the original print-side up in the document feeder, or load the original print-side down on the right

front corner of the scanner glass.

2. Open the embedded web server. For more information, see Embedded web server on page 93.

3. Click the Scan tab.

4. Click Webscan in the left pane, change any settings, and then click Start Scan .

Tips for copy and scan success

Use the following tips to copy and scan successfully:

● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as

part of the image.

● Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

● To make a large copy of a small original, scan the original into the computer, resize the image in the

scanning software, and then print a copy of the enlarged image.

● If you want to adjust scan size, output type, scan resolution, or le type, and so on, start scan from the

printer software.

● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the

software.

● If you want to scan a document with several pages into one le instead of multiple les, start the scan

with the printer software instead of selecting Scan from the printer display.

36 Chapter 4 Copy and scan ENWW

5 Fax

You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.

NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the

fax is set up correctly by running the fax setup test from the printer control panel.

●

Send a fax

●

Receive a fax

●

Set up phone book contacts

●

Change fax settings

●

Fax and digital phone services

●

Fax on Voice over Internet Protocol

●

Use reports

●

Additional fax setup

Send a fax

You can send a fax in a variety of ways, depending on your situation or need.

●

Send a standard fax

●

Send a standard fax from the computer

●

Send a fax from a phone

●

Send a fax using monitor dialing

●

Send a fax using printer memory

●

Send a fax to multiple recipients

●

Send a fax in Error Correction Mode

Send a standard fax

You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.

NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the

document feeder.

NOTE: If you need printed conrmation that your faxes were successfully sent, fax conrmation must be

enabled.

ENWW Send a fax 37

To send a standard fax from the printer control panel

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. From the printer control panel display, touch Fax .

3. Touch Send Now.

4. Touch Enter Fax Number or touch ( Phone Book ).

5. Enter the fax number using the screen keypad that appears or select a phone book contact or previously

dialed or received number.

TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on

the display.

6. Touch Black or Color .

TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of

your fax.

Send a standard fax from the computer

You can fax a document directly from your computer without printing it rst.

To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly.

To send a standard fax from the computer (Windows)

1. Open the document on your computer that you want to fax.

2. On the File menu in your software application, click Print.

3. From the Name list, select the printer that has “fax” in the name.

4. To change settings (such as selecting to send the document as a black fax or a color fax), click the

button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. After you have changed any settings, click OK.

6. Click Print or OK.

7. Enter the fax number and other information for the recipient, change any further settings for the fax,

and then click Send Fax. The printer begins dialing the fax number and faxing the document.

To send a standard fax from the computer (OS X and macOS)

1. Open the document on your computer that you want to fax.

2. From the File menu in your software, click Print.

3. Select the printer that has “(Fax)” in the name.

4. Enter a fax number or a name from your Contacts that already has a fax number entry.

5. When you have nished lling out the fax information, click Fax.

38 Chapter 5 Fax ENWW

Send a fax from a phone

You can send a fax using your telephone extension. This allows you to talk with the intended recipient before sending the fax.

To send a fax from an extension phone

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Dial the number by using the keypad on the phone that is connected to the printer.

If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the receiving fax machine.

3. From the printer control panel display, touch Fax .

4. Touch Send Fax .

5. When you are ready to send the fax, touch Black or Color .

The telephone is silent while the fax is transmitting. If you want to speak to the recipient after, remain on the line until the transmission is complete. If you were nished talking to the recipient, you can hang up the telephone as soon as the fax begins transmitting.

Send a fax using monitor dialing

When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the pace of your dialing.

TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax

tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card.

NOTE: Make sure the volume is turned on to hear a dial tone.

To send a fax using monitor dialing from the printer control panel

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. From the printer control panel display, touch Fax .

3. Touch Send Now.

4. Touch Black or Color .

5. Touch Enter Fax Number or touch ( Phone Book ).

6. Enter the fax number using the screen keypad that appears or select a phone book contact or previously

dialed or received number.

TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on

the display.

7. Follow any prompts that might occur.

ENWW Send a fax 39

TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone

book contact, when prompted to enter your PIN, touch ( Phone Book ) to select the phone book contact where you have your PIN stored.

Your fax is sent when the receiving fax machine answers.

Send a fax using printer memory

You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass.

NOTE: You can only send a black-and-white fax from memory.

To send a fax using printer memory

1. Ensure that Scan and Fax Method is turned on.

a. From the printer control panel display, touch Fax .

b. Touch Setup , and then touch Preferences .

c. Set Scan and Fax Method to on.

2. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

3. From the printer control panel display, touch Fax .

4. Touch Send Now.

5. Touch Enter Fax Number or touch ( Phone Book ).

6. Enter the fax number using the screen keypad that appears or select a phone book contact or previously

dialed or received number.

TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on

the display.

7. Touch Black .

The printer sends the fax when the receiving fax machine is available.

Send a fax to multiple recipients

You can send a fax to multiple recipients by creating a group phone book contact made up of two or more individual recipients.

To send a fax to multiple recipients using group phone book

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. From the printer control panel display, touch Fax .

3. Touch Send Now.

4. Touch ( Phone Book ).

40 Chapter 5 Fax ENWW

5. Touch Group Contacts.

6. Touch the name of the group phone book contact.

7. Touch Send Fax .

TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of

your fax.

Send a fax in Error Correction Mode

Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur

during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. The default setting is On . Turn ECM o only if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges.

If you turn ECM o:

● The quality and transmission speed of faxes you send and receive are aected.

● The Speed is automatically set to Medium .

● You can no longer send or receive faxes in color.

To change the ECM setting from the control panel

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Scroll to Error Correction Mode and touch to turn the feature on or o.

Receive a fax

You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting. (The default Rings to Answer setting is ve rings.)

If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer reduces the fax so that it ts on the paper that is loaded. If you have disabled the Auto Reduction feature, the printer prints the fax on two pages.

NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the

copying nishes.

●

Receive a fax manually

●

Set up backup fax

●

Reprint received faxes from memory

●

Forward faxes to another number

●

Set automatic reduction for incoming faxes

●

Block unwanted fax numbers

ENWW Receive a fax 41

●

Receive faxes using HP Digital Fax

Receive a fax manually

When you are on the phone, the person you are speaking with can send you a fax while you are still connected. You can pick up the handset to talk or listen for fax tones.

You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).

To receive a fax manually

1. Make sure the printer is turned on and you have paper loaded in the main tray.

2. Remove any originals from the document feeder tray.

3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the

printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer incoming calls.

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax

machine.

5. When you hear fax tones from a sending fax machine, do the following:

a. From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive

Now.

b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The

phone line is silent during fax transmission.

Set up backup fax

Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.

To set backup fax from the printer control panel

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Touch Backup Fax Reception.

5. Touch the required setting.

On The default setting. When Backup fax is On , the printer stores all received faxes in memory. This

enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory.

NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new

faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax calls.

NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be

stored in memory due to memory limitations.

On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the

printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store incoming faxes as long as there is memory available. (If the memory becomes full, the

42 Chapter 5 Fax ENWW

printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically, and then they are deleted from memory.

O Faxes are never stored in memory. For example, you might want to turn o Backup fax for security

purposes. If an error condition occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax calls.

Reprint received faxes from memory

The received faxes that are not printed out are stored in memory.

NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the

faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.

You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout.

To reprint faxes in memory from the printer control panel

1. Make sure you have paper loaded in the main tray. For more information, see Load media on page 11.

2. From the printer control panel display, touch Fax .

3. Touch Reprint.

The faxes are printed in the reverse order from which they were received with the most recently received fax printed rst, and so on.

4. Touch to select a fax, and then touch Print.

Forward faxes to another number

You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent.

HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes.

To forward faxes from the printer control panel

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Touch Fax Forwarding.

5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.

NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is

not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report.

ENWW Receive a fax 43

6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then

touch Done . Enter the required information for each of the following prompts: start date, start time, end date, and end time.

7. Fax forwarding is activated. Touch OK to conrm.

If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone number. When the power is restored to the printer, the fax forwarding setting is still On .

NOTE: You can cancel fax forwarding by selecting O from the Fax Forwarding menu.

Set automatic reduction for incoming faxes

The Auto Reduction setting determines what the printer does if it receives a fax that is too large for the loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on one page, if possible. If this feature is turned o, information that does not t on the rst page is printed on a second page. Auto Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in the main tray.

To set automatic reduction from the printer control panel

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Touch Auto Reduction to turn on or o.

NOTE: Turning o automatic reduction also turns o 2-sided fax printing.

Block unwanted fax numbers

If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax numbers you can block varies by model.)

NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,

Junk Fax Blocking does not appear in the Preferences menu.

NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a

Caller ID service.

You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing them from the junk fax list, and print a list of blocked junk fax numbers.

To add a number to the junk fax list

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Touch Junk Fax Blocking .

5. Touch + (Plus Sign).

6. Do one of the following.

44 Chapter 5 Fax ENWW

● To select a fax number to block from the call history list, touch (Received Call History).

● Manually enter a fax number to block, and touch Add.

NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax

number that appears on the fax header of the received fax, as these numbers can be dierent.

To remove numbers from the junk fax list

If you no longer want to block a fax number, you can remove it from the junk fax list.

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Touch Junk Fax Blocking .

5. Select the number you want to remove, and then touch Remove.

To print a junk fax list

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Reports .

3. Touch Print Fax Reports .

4. Touch Junk Fax Report.

5. Touch Print to begin printing.

Receive faxes using HP Digital Fax

You can use HP Digital Fax to automatically receive faxes and save them directly to your computer. This saves paper and ink.

Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).

The les are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received.

NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.

HP Digital Fax requirements

● The destination folder of the computer must be available at all times. Faxes will not be saved if the

computer is asleep or in hibernate mode.

● Paper must be loaded in the input tray. For more information, see Load media on page 11.

To set up or modify HP Digital Fax (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 19.

2. In the printer software, under Print, Scan & Fax , click Fax , and then click Digital Fax Setup Wizard .

3. Follow the onscreen instructions.

ENWW Receive a fax 45

To set up or modify HP Digital Fax (OS X and macOS)

1. Open HP Utility. For more information, see HP Utility (OS X and macOS) on page 92.

2. Select the printer.

3. Click Digital Fax Archive in the Fax Settings section.

To turn o HP Digital Fax

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences and then touch HP Digital Fax.

4. Touch Turn O HP Digital Fax.

5. Touch Yes.

Set up phone book contacts

You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printer control panel.

TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also

use tools available on your computer, such as the HP software included with the printer and the printer EWS. For more information, see Printer management tools on page 92.

●

Create and edit a phone book contact

●

Create and edit a group phone book contact

●

Delete phone book contacts

Create and edit a phone book contact

You can store fax numbers as phone book contacts.

To set up phone book contacts

1. From the printer control panel display, touch Fax .

2. Touch Phone Book.

3. Touch Contacts .

4. Touch (Plus Sign) to add a contact.

5. Touch Name and then type the name of the phone book contact, and then touch Done .

6. Touch Number and type the fax number for the phone book contact, and then touch OK.

NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code

for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.

7. Touch Add.

46 Chapter 5 Fax ENWW

To change phone book contacts

1. From the printer control panel display, touch Fax .

2. Touch Phone Book.

3. Touch Contacts.

4. Touch the phone book contact that you want to edit.

5. Touch Name and then edit the name of the Phone Book contact, and then touch Done .

6. Touch Number and edit the fax number for the phone book contact, and then touch OK.

NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code

for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.

7. Touch Done .

Create and edit a group phone book contact

You can store groups of fax numbers as group phone book contacts.

To set up group phone book contacts

NOTE: Before you can create a group phone book contact, you must have already created at least one

phone book contact.

1. From the printer control panel display, touch Fax .

2. Touch Phone Book.

3. Touch Group Contacts.

4. Touch (Plus Sign) to add a group.

5. Touch Name and then type the name of the group, and then touch Done .

6. Touch Number, select the phone book contacts you want to include in this group, and then touch Select.

7. Touch Create.

To change group phone book contacts

1. From the printer control panel display, touch Fax .

2. Touch Phone Book.

3. Touch Group Contacts.

4. Touch the group phone book contact that you want to edit.

5. Touch Name and then edit the name of the group phone book contact, and then touch Done .

6. Touch Number .

7. Deselect the phone book contacts you want to delete from this group, or touch (Plus Sign) to add a

contact to the group.

8. Touch Done .

ENWW Set up phone book contacts 47

Delete phone book contacts

You can delete phone book contacts or group phone book contacts.

1. From the printer control panel display, touch Fax .

2. Touch Phone Book.

3. Touch Contacts or Group Contacts.

4. Touch the name of the phone book contact or group contact you want to delete.

5. Touch Delete.

6. Touch Yes to conrm.

Change fax settings

After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to congure other options for faxing.

●

Congure the fax header

●

Set the answer mode (Auto answer)

●

Set the number of rings before answering

●

Change the answer ring pattern for distinctive ring

●

Set the dial type

●

Set the redial options

●

Set the fax speed

●

Set the fax sound volume

Congure the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer control panel, as described here.

NOTE: In some countries/regions, the fax header information is a legal requirement.

To set or change the fax header

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Fax Header.

4. Enter your personal or company name, and then touch Done .

5. Enter your fax number, and then touch Done .

Set the answer mode (Auto answer)

The answer mode determines whether the printer answers incoming calls.

48 Chapter 5 Fax ENWW

● Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer

answers all incoming calls and faxes.

● Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to

respond in person to the incoming fax call or else the printer does not receive faxes.

To set the answer mode

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Auto Answer to turn it on or o.

You may also access this feature by touching (the Fax Status icon) on the Home screen.

Set the number of rings before answering

If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.

The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer, because you want the answering machine to answer the phone before the printer does. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine.

For example, set your answering machine to a low number of rings and the printer to answer in the maximum number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message.

To set the number of rings before answering

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Rings to Answer .

4. Touch the number of rings.

5. Touch Done to accept the setting.

Change the answer ring pattern for distinctive ring

Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set up the printer to answer incoming calls that have a specic ring pattern.

If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.

TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.

With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.

If you do not have a distinctive ring service, use the default ring pattern, which is All Rings .

NOTE: The printer cannot receive faxes when the main phone number is o the hook.

ENWW Change fax settings 49

To change the answer ring pattern for distinctive ring

1. Ensure that the printer is set to answer fax calls automatically.

For more information, see Set the answer mode (Auto answer) on page 48.

2. From the printer control panel display, touch Fax .

3. Touch Setup , and then select Preferences .

4. Touch Distinctive Ring .

5. A message appears stating that this setting should not be changed unless you have multiple numbers

on the same telephone line. Touch

6. Select the ring pattern assigned by your telephone company for fax calls.

If you do not know your assigned ring pattern or it is not in the list, touch Ring Pattern Detection, and then follow the onscreen instructions.

NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature

before it nishes, the ring pattern is automatically set to the default, which is All Rings .

NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external

calls, you must call the fax number from an external number.

Yes to continue.

Set the dial type

Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing.

NOTE: The pulse-dialing option is not available in all countries/regions.

To set the dial type

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Dial Type.

4. Touch to select Tone or Pulse.

Set the redial options

If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the options on or o.

● Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The

default is On .

● No answer redial: If this option is turned on, the printer redials automatically if the receiving fax

machine does not answer. The default is O .

● Connection problem redial: If this option is turned on, the printer redials automatically if there has been

a problem connecting with the receiving fax machine. Connection problem redial works only for sending faxes from memory. The default is On .

50 Chapter 5 Fax ENWW

To set the redial options

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Auto Redial .

4. Touch Busy Redial , or No Answer Redial , or Connection Problem Redial .

Set the fax speed

You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.

If you use one of the following, setting the fax speed to a slower speed might be required:

● An Internet phone service

● A PBX (private branch exchange) system

● Fax on Voice over Internet Protocol (VoIP)

● An integrated services digital network (ISDN) service

If you experience problems sending and receiving faxes, try using a slower Speed . The following table provides the available fax speed settings.

Fax speed setting Fax speed

Fast v.34 (33600 baud)

Medium v.17 (14400 baud)

Slow v.29 (9600 baud)

To set the fax speed

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Speed .

4. Touch to select an option.

Set the fax sound volume

You can change the volume of fax sounds.

To set the fax sound volume

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Volume.

4. Touch to select Soft, Loud, or O .

You may also access this feature by pressing (the Fax Status button) on the Home screen.

ENWW Change fax settings 51

Fax and digital phone services

Many telephone companies provide their customers with digital phone services, such as the following:

● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL

in your country/region.)

● PBX: A private branch exchange (PBX) phone system.

● ISDN: An integrated services digital network (ISDN) system.

● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the

Internet. This method is called Fax on Voice over Internet Protocol (VoIP).

For more information, see Fax on Voice over Internet Protocol on page 52.

HP printers are designed specically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or converters when setting up the printer for faxing.

NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in

all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided.

Fax on Voice over Internet Protocol

You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).

The following are indications you probably use a VoIP service.

● Dial a special access code along with the fax number.

● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax

connection.

NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the

printer. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often

limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.

If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance.

Use reports

You can set up the printer to print error reports and conrmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer.

By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A conrmation message that indicates whether a fax was successfully sent appears briey on the control panel display after each transaction.

NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP

software. For more information, see Check the estimated ink levels on page 79.

52 Chapter 5 Fax ENWW

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-

ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until the print quality becomes unacceptable.

NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly. For more

information, see Work with cartridges on page 79.

This section contains the following topics:

●

Print fax conrmation reports

●

Print fax error reports

●

Print and view the fax log

●

Clear the fax log

●

Print the details of the last fax transaction

●

Print a Caller ID Report

●

View the Call History

Print fax conrmation reports

You can print a conrmation report either when a fax is sent or when a fax is received. The default setting is On (Fax Send). When turned o, a conrmation message appears briey on the control panel after each fax is sent or received.

To enable fax conrmation

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Reports and touch Fax Conrmation .

4. Touch to select one of the following options.

O Does not print a fax conrmation report when you send and receive faxes successfully. This is the

default setting.

On (Fax Send) Prints a fax conrmation report for every fax you send successfully.

On (Fax Receive) Prints a fax conrmation report for every fax you receive successfully.

On (Fax Send and Fax Receive)

Prints a fax conrmation report for every fax you send and receive successfully.

To include an image of the fax on the report

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Reports and touch Fax Conrmation .

4. Touch On (Fax Send) or On (Fax Receive) or On (Fax Send and Fax Receive) .

5. Touch Conrmation with image.

6. Touch OK.

ENWW Use reports 53

Print fax error reports

You can congure the printer so that it automatically prints a report when there is an error during transmission or reception.

To set the printer to print fax error reports automatically

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Reports and touch Fax Error Report.

4. Touch to select one of the following.

On (Fax Send and Fax Receive)

O Does not print any fax error reports.

On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.

On (Fax Receive) Prints whenever a receiving error occurs.

Prints whenever a fax error occurs.

Print and view the fax log

You can print a log of faxes that have been sent and received by the printer.

To print the fax log from the printer control panel

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Reports .

3. Touch Print Fax Reports .

4. Touch Last 30 Transactions Fax Logs .

5. Touch Print to begin printing.

Clear the fax log

Clearing the fax log also deletes all faxes stored in memory.

To clear the fax log

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Tools.

3. Touch Clear Fax Logs.

Print the details of the last fax transaction

The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status.

To print the Last Fax Transaction report

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Reports .

54 Chapter 5 Fax ENWW

3. Touch Print Fax Reports .

4. Select Last Transaction and touch Print.

Print a Caller ID Report

You can print a list of Caller ID fax numbers.

To print a Caller ID History Report

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Reports .

3. Touch Print Fax Reports .

4. Touch Caller ID Report.

5. Touch Print to begin printing.

View the Call History

You can view a list of all the calls placed from the printer.

NOTE: You cannot print the call history.

To view the call history

1. From the printer control panel display, touch Fax .

2. Touch Send Now.

3. Touch ( Phone Book ).

4. Touch Call History .

Additional fax setup

After completing all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use.

In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.

TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X and macOS) to help you quickly set

up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP software you installed with the printer. After you run these tools, follow the procedures in this section to complete your fax setup.

This section contains the following topics:

●

Set up faxing (parallel phone systems)

●

Test fax setup

Set up faxing (parallel phone systems)

Before you begin setting up the printer for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup dier depending on whether you have a serial- or parallel-type phone system.

ENWW Additional fax setup 55

● If you do not see your country/region listed in the table, you probably have a serial-type phone system.

In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the printer. Instead, all equipment must be connected at the telephone wall jack.

NOTE: You might need to connect the phone cord to your country/region adapter.

● If your country/region is listed in the table, you probably have a parallel-type telephone system. In

a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the "2-EXT" port on the back of the printer.

NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to

the telephone wall jack.

Table 5-1 Countries/regions with a parallel-type phone system

Argentina Australia Brazil

Canada Chile China

Colombia Greece India

Indonesia Ireland Japan

Korea Latin America Malaysia

Mexico Philippines Poland

Portugal Russia Saudi Arabia

Singapore Spain Taiwan

Thailand USA Venezuela

Vietnam

If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.

This section contains the following topics:

●

Select the correct fax setup for your home or oice

●

Case A: Separate fax line (no voice calls received)

●

Case B: Set up the printer with DSL

●

Case C: Set up the printer with a PBX phone system or an ISDN line

●

Case D: Fax with a distinctive ring service on the same line

●

Case E: Shared voice/fax line

●

Case F: Shared voice/fax line with voice mail

●

Case G: Fax line shared with computer modem (no voice calls received)

●

Case H: Shared voice/fax line with computer modem

●

Case I: Shared voice/fax line with answering machine

●

Case J: Shared voice/fax line with computer modem and answering machine

●

Case K: Shared voice/fax line with computer dial-up modem and voice mail

56 Chapter 5 Fax ENWW

Select the correct fax setup for your home or oice

To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing oice equipment directly to the printer, and you might also need to change some fax settings before you can fax successfully.

1. Determine if your telephone system is serial or parallel.

For more information, see Set up faxing (parallel phone systems) on page 55.

▲ Parallel-type telephone system—Go to step 2.

2. Select the combination of equipment and services sharing your fax line.

● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.)

● PBX: A private branch exchange (PBX) phone system.

● ISDN: An integrated services digital network (ISDN) system.

● Distinctive ring service: A distinctive ring service through your telephone company provides

multiple telephone numbers with dierent ring patterns.

● Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.

● Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If

you answer Yes to any of the following questions, you are using a computer dial-up modem:

● Do you send and receive faxes directly to and from your computer software applications

through a dial-up connection?

● Do you send and receive email messages on your computer through a dial-up connection?

● Do you access the Internet from your computer through a dial-up connection?

● Answering machine: An answering machine that answers voice calls at the same phone number

you use for fax calls on the printer.

● Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer.

3. From the following table, select the combination of equipment and services applicable to your home or

oice setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow.

NOTE: You might need to connect the phone cord to your country/region adapter.

Other equipment or services sharing your fax line Recommended fax setup

DSL PBX Distinctive

ring service

Case A: Separate fax line (no

Case B: Set up the printer with

Voice calls

Computer dialup modem

Answering machine

Voice mail service

voice calls received) on page 58

DSL on page 59

Case C: Set up the printer with

a PBX phone system or an ISDN line on page 60

ENWW Additional fax setup 57

Other equipment or services sharing your fax line Recommended fax setup

DSL PBX Distinctive

ring service

Case D: Fax with a distinctive

Case E: Shared voice/fax line

Case F: Shared voice/fax line

Case G: Fax line shared with

Case H: Shared voice/fax line

Case I: Shared voice/fax line

Case J: Shared voice/fax line

Case K: Shared voice/fax line

Voice calls

Computer dialup modem

Answering machine

Voice mail service

ring service on the same line on page 60

on page 61

with voice mail on page 63

computer modem (no voice calls received) on page 63

with computer modem on page 66

with answering machine on page 69

with computer modem and answering machine on page 70

with computer dial-up modem and voice mail on page 73

Case A: Separate fax line (no voice calls received)

If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as described in this section.

Figure 5-1 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

58 Chapter 5 Fax ENWW

To set up the printer with a separate fax line

1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

2. Turn on the Auto Answer setting.

3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

4. Run a fax test.

When the phone rings, the printer answers automatically after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the

fax.

Case B: Set up the printer with DSL

If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL lter between the telephone wall jack and the printer. The DSL lter removes the digital signal that can interfere with the printer, so the printer can communicate correctly with the phone line. (DSL might be called ADSL in your country/region.)

NOTE: If you have a DSL line and you do not connect the DSL lter, you cannot send and receive faxes with

the printer.

Figure 5-2 Back view of the printer

1 Telephone wall jack.

2 DSL (or ADSL) lter and cord supplied by your DSL provider.

3 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

ENWW Additional fax setup 59

To set up the printer with DSL

1. Obtain a DSL lter from your DSL provider.

2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL

lter, and then connect the other end to the port labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

You might need to obtain additional phone cords for this setup.

3. Connect an additional phone cord from the DSL lter to the telephone wall jack.

4. Run a fax test.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case C: Set up the printer with a PBX phone system or an ISDN line

If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following:

● If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that

is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.

NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For

example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

● If you are using a PBX phone system, set the call waiting tone to "o."

NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call

waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn o the call-waiting tone.

● If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.

● You might need to connect the phone cord to your country/region adapter.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case D: Fax with a distinctive ring service on the same line

If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a dierent ring pattern, set up the printer as described in this section.

60 Chapter 5 Fax ENWW

Figure 5-3 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

To set up the printer with a distinctive ring service

1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

2. Turn on the Auto Answer setting.

3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your

fax number.

NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to

match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all.

TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive

ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. For more information, see Change the answer ring pattern for distinctive ring on page 49.

4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

5. Run a fax test.

The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case E: Shared voice/fax line

If you receive both voice calls and fax calls at the same phone number, and you have no other oice equipment (or voice mail) on this phone line, set up the printer as described in this section.

ENWW Additional fax setup 61

Figure 5-4 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

3 Telephone (optional).

To set up the printer with a shared voice/fax line

1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

2. Do one of the following:

● If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to this port.

● If you have a serial-type phone system, you might plug your phone directly on top of the printer cable which has a wall plug attached to it.

3. Now you need to decide how you want the printer to answer calls, automatically or manually:

● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.

● If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually, turn o the Auto Answer setting.

4. Run a fax test.

If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

62 Chapter 5 Fax ENWW

Case F: Shared voice/fax line with voice mail

If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the printer as described in this section.

NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number

you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

Figure 5-5 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

To set up the printer with voice mail

1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

2. Turn o the Auto Answer setting.

3. Run a fax test.

You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case G: Fax line shared with computer modem (no voice calls received)

If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on this line, set up the printer as described in this section.

NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the

printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.

●

Set up the printer with a computer dial-up modem

●

Set up the printer with a computer DSL/ADSL modem

ENWW Additional fax setup 63

Set up the printer with a computer dial-up modem

If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer.

Figure 5-6 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

3 Computer with modem.

To set up the printer with a computer dial-up modem

1. Remove the white plug from the port labeled 2-EXT on the back of the printer.

2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to

a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer.

3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.

NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer

cannot receive faxes.

5. Turn on the Auto Answer setting.

6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

7. Run a fax test.

When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the

fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

64 Chapter 5 Fax ENWW

Set up the printer with a computer DSL/ADSL modem

If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.

1 Telephone wall jack.

2 Parallel splitter.

3 DSL/ADSL lter.

Connect one end of the phone cord to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL lter.

You might need to connect the phone cord to your country/region adapter.

4 Computer DSL/ADSL modem.

5 Computer.

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two

RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Figure 5-7 Example of a parallel splitter

To set up the printer with a computer DSL/ADSL modem

1. Obtain a DSL lter from your DSL provider.

2. Using the phone cord provided in the box with the printer, connect one end to the DSL lter, and then

connect the other end to the port labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

3. Connect the DSL lter to the parallel splitter.

4. Connect the DSL modem to the parallel splitter.

5. Connect the parallel splitter to the wall jack.

6. Run a fax test.

ENWW Additional fax setup 65

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case H: Shared voice/fax line with computer modem

There are two dierent ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

●

Shared voice/fax with computer dial-up modem

●

Shared voice/fax with computer DSL/ADSL modem

Shared voice/fax with computer dial-up modem

If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up your fax.

NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a

coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)

Figure 5-8 Example of a parallel splitter

Figure 5-9 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

3 Parallel splitter.

66 Chapter 5 Fax ENWW

4 Computer with modem.

5 Telephone.

To set up the printer on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the printer.

2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a

telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer.

3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.

NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer

cannot receive faxes.

6. Now you need to decide how you want the printer to answer calls, automatically or manually:

7. Run a fax test.

If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Shared voice/fax with computer DSL/ADSL modem

If you use your phone line for voice, fax, and your computer DSL/ADSL modem, follow these directions to set up your fax.

ENWW Additional fax setup 67

1 Telephone wall jack

2 Parallel splitter

3 DSL/ADSL lter

4 Telephone

5 DSL/ADSL modem

6 Computer

7 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two

RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Figure 5-10 Example of a parallel splitter

To set up the printer with a computer DSL/ADSL modem

1. Obtain a DSL lter from your DSL provider.

NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL service

need to be connected to additional DSL lters to avoid noise when making voice calls.

2. Using the phone cord supplied in the box with the printers, connect one end to the DSL lter, then

connect the other end to the port labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the

back of the printer, and then connect a phone to this port.

4. Connect the DSL lter to the parallel splitter.

5. Connect the DSL modem to the parallel splitter.

68 Chapter 5 Fax ENWW

6. Connect the parallel splitter to the wall jack.

7. Run a fax test.

fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case I: Shared voice/fax line with answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section.

Figure 5-11 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

3 Answering machine.

4 Telephone (optional).

To set up the printer with a shared voice/fax line with answering machine

1. Remove the white plug from the port labeled 2-EXT on the back of the printer.

2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT

on the back of the printer.

NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending

fax machine might be recorded on your answering machine, and you might not receive faxes with the printer.

3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to

connect a phone to the back of your answering machine at the "OUT" port.

ENWW Additional fax setup 69

NOTE: If your answering machine does not let you connect an external phone, you can purchase and

use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.

5. Turn on the Auto Answer setting.

6. Set your answering machine to answer after a low number of rings.

7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your

printer. (The maximum number of rings varies by country/region.)

8. Run a fax test.

When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case J: Shared voice/fax line with computer modem and answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the printer as described in this section.

NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your

modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.

●

Shared voice/fax line with computer dial-up modem and answering machine

●

Shared voice/fax line with computer DSL/ADSL modem and answering machine

Shared voice/fax line with computer dial-up modem and answering machine

NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a

Figure 5-12 Example of a parallel splitter

70 Chapter 5 Fax ENWW

Figure 5-13 Back view of the printer

1 Telephone wall jack

2 "IN" phone port on your computer

3 "OUT" phone port on your computer

4 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

5 Computer with modem

6 Answering machine

7 Telephone (optional)

To set up the printer on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the printer.

2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a

telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer.

3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT"

on the back of the computer (the computer dial-up modem).

4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to

connect a phone to the back of your answering machine at the "OUT" port.

NOTE: If your answering machine does not let you connect an external phone, you can purchase and

use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.

6. If your modem software is set to receive faxes to your computer automatically, turn o that setting.

ENWW Additional fax setup 71

NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer

cannot receive faxes.

7. Turn on the Auto Answer setting.

8. Set your answering machine to answer after a low number of rings.

9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the

product. (The maximum number of rings varies by country/region.)

10. Run a fax test.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Shared voice/fax line with computer DSL/ADSL modem and answering machine

1 Telephone wall jack

2 Parallel splitter

3 DSL/ADSL lter

4 Answering machine

5 Telephone (optional)

6 DSL/ADSL modem

7 Computer

8 Phone cord connected to the 1-LINE port on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two

RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

72 Chapter 5 Fax ENWW

Figure 5-14 Example of a parallel splitter

To set up the printer with a computer DSL/ADSL modem

1. Obtain a DSL/ADSL lter from your DSL/ADSL provider.

NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL

service need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.

2. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL lter, then

connect the other end to the port labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

3. Connect the DSL/ADSL lter to the splitter.

4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on

the back of the printer.

NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending

fax machine might be recorded on your answering machine, and you might not receive faxes with the printer.

5. Connect the DSL modem to the parallel splitter.

6. Connect the parallel splitter to the wall jack.

7. Set your answering machine to answer after a low number of rings.

8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the

printer.

NOTE: The maximum number of rings varies by country/region.

9. Run a fax test.

When the phone rings, your answering machine answers after the number of rings you have set, and then play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.

If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case K: Shared voice/fax line with computer dial-up modem and voice mail

If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as described in this section.

NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number

ENWW Additional fax setup 73

Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-up modem to send an email or access the Internet.

● If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler),

as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)

Figure 5-15 Example of a parallel splitter

● If your computer has two phone ports, set up the printer as follows:

Figure 5-16 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

3 Computer with modem.

4 Telephone.

To set up the printer on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the printer.

2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a

telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer.

3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

74 Chapter 5 Fax ENWW

5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.

NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer

cannot receive faxes.

6. Turn o the Auto Answer setting.

7. Run a fax test.

You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Test fax setup

You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. The test does the following:

● Tests the fax hardware

● Veries the correct type of phone cord is connected to the printer

● Checks that the phone cord is plugged into the correct port

● Checks for a dial tone

● Checks for an active phone line

● Tests the status of your phone line connection

The printer prints a report with the results of the test. If the test fails, review the report for information on how to x the problem and rerun the test.

To test fax setup via the printer control panel

1. Set up the printer for faxing according to your particular home or oice setup instructions.

2. Make sure the cartridges are installed, and that full-size paper is loaded in the input tray before starting

the test.

3. On the printer control panel display, from the Home screen, touch ( Fax ).

4. Touch Setup.

5. Touch Tools , and then touch Test Fax.

The printer displays the status of the test on the display and prints a report.

6. Review the report.

● If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.

● If the test fails, review the report for more information on how to x any problems found.

ENWW Additional fax setup 75

6 Web Services

This section contains the following topics:

●

What are Web Services?

●

Set up Web Services

●

Print with HP ePrint

●

Remove Web Services

What are Web Services?

The printer oers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer.

NOTE: To use these web features, the printer must be connected to the Internet. You cannot use these web

features if the printer is connected using a USB cable.

HP ePrint

● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,

from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint .

NOTE: You can sign up for an account on HP Connected (might not be available in all countries/

regions), and sign in to congure the HP ePrint settings.

Once you have signed up for an account on HP Connected (might not be available in all countries/ regions), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint .

Set up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet.

To set up Web Services, use one of the following methods.

To set up Web Services using the printer control panel

1. On the printer control panel display, from the Home screen, touch ( Setup ).

2. Touch Web Services .

3. Touch Yes to accept the Web Services terms of setup.

4. The printer will automatically check updates and set up Web Services.

76 Chapter 6 Web Services ENWW

5. Touch OK when you see Web Services have been set up successfully.

6. When the printer is connected to the server, the printer prints an information page, and shows Web

Services Summary on the screen.

To set up Web Services using the embedded web server

1. Open the EWS. For more information, see Embedded web server on page 93.

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions

to accept the terms of use.

4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: When updates are available, they are automatically downloaded and installed, and then the

printer restarts.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen

instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the

instructions on the information page to nish the setup.

To set up Web Services using the HP printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 19.

2. In the window that appears, double-click Print, Scan & Fax and then select Connect Printer to the Web

under Print. The printer's home page (embedded web server) opens.

3. On the Web Services tab, click Continue, and follow the onscreen instructions to accept the terms of

use.

4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: When updates are available, they are automatically downloaded and installed, and then the

printer restarts.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen

instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the

instructions on the information page to nish the setup.

Print with HP ePrint

To use HP ePrint , do the following:

● Be sure you have an Internet- and email-capable computer or mobile device.

● Enable Web Services on the printer. For more information, see Set up Web Services on page 76.

TIP: For more information about managing and conguring HP ePrint settings and to learn about the latest

features, visit HP Connected . This site might not be available in all countries/regions.

ENWW Print with HP ePrint 77

To print documents using HP ePrint

1. On your computer or mobile device, open your email application.

2. Create a new email message, and then attach the le that you want to print.

3. Enter the HP ePrint email address in the “To” eld, and then select the option to send the email

message.

NOTE: Do not enter any additional email addresses in either the "To" or "Cc" elds. The HP ePrint

server does not accept print jobs if there are multiple email addresses.

To nd the HP ePrint email address

1. On the printer control panel display, from the Home screen, touch ( Setup ).

2. Touch Web Services.

3. Touch Display Email Address.

NOTE: Touch Print Info to print an information page that contains the printer code and instructions on

how to customize the email address.

To turn o HP ePrint

1. On the printer control panel display, from the Home screen, touch ( HP ePrint ), and then touch

(Web Services Settings).

2. Touch the toggle button next to HP ePrint to turn it o.

NOTE: To remove all Web Services, see Remove Web Services on page 78.

Remove Web Services

Use the following instructions to remove Web Services.

To remove Web Services using the printer control panel

1. On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch

(Web Services Settings).

2. Touch Remove Web Services.

To remove Web Services using the embedded web server

1. Open the EWS. For more information, see Embedded web server on page 93.

2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.

3. Click Remove Web Services.

4. Click Yes to remove Web Services from your printer.

78 Chapter 6 Web Services ENWW

7 Work with cartridges

●

Information on cartridges and the printhead

●

Check the estimated ink levels

●

Replace the cartridges

●

Order cartridges

●

Use single-cartridge mode

●

Store printing supplies

●

Cartridge warranty information

Information on cartridges and the printhead

The following tips help maintain HP cartridges and ensure consistent print quality.

● The instructions in this guide are for replacing cartridges, and are not intended for rst time installation.

● Keep all cartridges in the original sealed packages until they are needed.

● Be sure to turn o the printer properly. For more information, see Turn the printer o on page 20.

● Store cartridges at room temperature (15-35° C or 59-95° F).

● Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

● Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary

printing problems.

● If you are transporting the printer, do the following to prevent ink leaking from the printer or other

damage from occurring to the printer:

● Make sure you turn o the printer by pressing (the Power button). Wait until all sounds of

internal motion stop before unplugging the printer.

● Make sure you leave the cartridges installed.

● The printer must be transported sitting at; it should not be placed on its side, back, front, or top.

Replace the cartridges

NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program

on page 142.

If you do not already have replacement cartridges for the printer, see Order cartridges on page 82.

NOTE: At this time, some portions of the HP website are available in English only.

NOTE: Not all cartridges are available in all countries/regions.

To replace the cartridges

1. Check that power is on.

2. Remove the old cartridge.

a. Open the access door.

80 Chapter 7 Work with cartridges ENWW

b. Open the latch on the cartridge slot. And then remove the cartridge from the slot.

3. Insert a new cartridge.

a. Remove the cartridge from packaging.

b. Remove plastic tape using the pull tab.

ENWW Replace the cartridges 81

c. Slide the new cartridge in the slot and close the latch until it clicks.

4. Close the cartridge access door.

NOTE: The HP printer software prompts you to align the ink cartridges when you print a document

after installing a new ink cartridge.

Order cartridges

To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can visit the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country.

Use only the replacement cartridges that have the same cartridge number as the cartridge you are replacing. You can nd the cartridge number in the following places:

● In the embedded web server, by clicking the Tools tab, and then, under Product Information clicking

Supply Status. For more information, see Embedded web server on page 93.

● On the label of the cartridge you are replacing.

● On a sticker inside the printer. Open the cartridge access door to locate the sticker.

● In HP Smart. For detailed information, see www.support.hp.com, and search for HP Smart.

NOTE: The Setup cartridge that comes with the printer is not available for separate purchase.

Use single-cartridge mode

Use the single-cartridge mode to operate the HP OiceJet 5200 series with only one ink cartridge. The singlecartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During singlecartridge mode, the printer can copy documents, copy photos, and print jobs from the computer.

82 Chapter 7 Work with cartridges ENWW

NOTE: When the HP OiceJet 5200 series operates in single-cartridge mode, a message is displayed on the

printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed.

Exit single-cartridge mode

● Install two ink cartridges in the HP OiceJet 5200 series to exit single-cartridge mode.

Store printing supplies

Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health, be sure to turn o the printer properly when the printer is not in use. For more information, see Turn the

printer o on page 20.

Cartridge warranty information

The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been relled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the cartridge as indicated:

For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that came with the product.

ENWW Store printing supplies 83

8 Network setup

Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Embedded web server on page 93.

This section contains the following topics:

●

Set up the printer for wireless communication

●

Change network settings

●

Use Wi-Fi Direct

Set up the printer for wireless communication

●

Before you begin

●

Set up the printer on your wireless network

●

Change the connection type

●

Test the wireless connection

●

Turn on or o the wireless capability of the printer

NOTE: If you encounter problems connecting the printer, see Network and connection issues on page 119.

TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing

Center ( www.hp.com/go/wirelessprinting ).

TIP: You can use HP Smart to set up printers on your wireless network. For more information about getting

the app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10

device on page 19.

Before you begin

Ensure the following:

● The wireless network is set up and working properly.

● The printer and the computers that use the printer are on the same network (subnet).

While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password.

● The wireless network name is the name of your wireless network.

● The wireless password prevents other people from connecting to your wireless network without your

permission. Depending on the level of security required, your wireless network might use either a WPA passphrase or WEP key.

If you have not changed the network name or the security passkey since setting up your wireless network, you can sometimes nd them on the back or side of the wireless router.

84 Chapter 8 Network setup ENWW

If you cannot nd the network name or the security password or cannot remember this information, see the documentation provided with your computer or with the wireless router. If you still cannot nd this information, contact your network administrator or the person who set up the wireless network.

Set up the printer on your wireless network

To set up from the printer control panel

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

NOTE: Before you proceed, go through the list at Before you begin on page 84.

1. On the printer control panel display, from the Home screen, touch ( Wireless ).

2. Touch ( Settings ).

3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

4. Follow the display instructions to complete the setup.

If you are already using the printer with a dierent type of connection, such as a USB connection, follow the instructions in Change the connection type on page 85 to set up the printer on your wireless network.

To set up using the HP Smart app

You can use the HP Smart to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, and Windows devices. For information about this app, see Use the HP Smart app to print, scan,

and troubleshoot from an iOS, Android, or Windows 10 device on page 19.

1. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses

Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)

NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.

2. Open the HP Smart app.

3. Windows: On the home screen, click or tap Setup a new printer and follow the onscreen instructions to

add a printer to your network.

iOS/Android: On the home screen, tap the Plus icon and then tap Add Printer. Follow the onscreen instructions to add a printer to your network.

Change the connection type

After you have installed the HP printer software and connected the printer to your computer or to a network, you can use the software to change the connection type (for example, from a USB connection to a wireless connection).

To change from a USB connection to a wireless network (Windows)

Before you proceed, go through the list at Before you begin on page 84.

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 19.

2. Click Tools.

3. Click Device Setup & Software.

4. Select Convert a USB connected device to wireless. Follow the onscreen instructions.

ENWW Set up the printer for wireless communication 85

To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer (Windows)

1. Before you proceed, make sure your computer and printer meet the following requirements:

● Your printer is currently connected to your computer through USB.

● Your computer is currently connected to a wireless network.

2. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use

the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 19.

3. Make sure your printer is selected.

TIP: If you want to select a dierent printer, click the Printer icon on the toolbar at the left side of the

screen, and then select Select a Dierent Printer to view all available printers.

4. Click Learn More when you see “Make printing easier by connecting your printer wirelessly” on top of the

home page of the app.

To change from a USB connection to a wireless connection (OS X and macOS)

1. Remove the USB cable from the printer.

2. Restore the printer to its network defaults. For more information, see Restore original factory defaults

and settings on page 126.

3. Download the most recent version of HP Easy Start from 123.hp.com.

4. Open HP Easy Start and follow the onscreen instructions to connect your printer.

Learn more about how to change from a USB to wireless connection. Click here to go online for more

information. At this time, this website might not be available in all languages.

To change from a wireless connection to a USB connection (Windows)

▲ Connect the printer and the computer with a USB cable. This USB port is at the rear of the printer. For the

specic location, see Back view on page 7.

To change from a wireless connection to a USB connection (OS X and macOS)

1. Open System Preferences .

2. Click Printers & Scanners .

3. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if

there is one for the current connection.

4. Connect a USB cable to both your computer and printer.

5. Click + below the list of printers at the left.

6. Select the new USB printer from the list.

7. Choose your printer model name from the Use pop-up menu.

8. Click Add.

Test the wireless connection

Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem

86 Chapter 8 Network setup ENWW

with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides diagnostic information. If the printer is connected to a network, the test report displays details about the network settings.

To print the wireless test report

1. On the printer control panel display, from the Home screen, touch ( Wireless ), and then touch

( Settings ).

2. Touch Print Reports

3. Touch Wireless Test Report.

Turn on or o the wireless capability of the printer

The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.

1. On the printer control panel display, from the Home screen, touch ( Wireless ), and then touch

( Settings ).

2. Touch the toggle button next to Wireless to turn the wireless capability on or o.

Change network settings

From the printer control panel, you can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function on or o.

CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user,

you should not change some of these settings (such as the link speed, IP settings, default gateway, and rewall settings).

To print network settings

Do one of the following:

● On the printer control panel display, from the Home screen, touch (Wireless) to display the network

status screen. Touch Print Info to print the network conguration page.

● On the printer control panel display, from the Home screen, touch ( Setup ), touch Tools, and then

touch Network Conguration Report.

To change IP settings

The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an advanced user and want to use dierent settings (such as the IP address, subnet mask, or the default gateway), you can change them manually.

TIP: Before setting a manual IP address, it is recommended to rst connect the printer to the network using

Automatic mode. This allows the router to congure the printer with other needed settings like subnet mask, default gateway and DNS address.

CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the

installation, your network components cannot connect with the printer.

ENWW Change network settings 87

1. On the printer control panel display, from the Home screen, touch (Wireless) and then touch

( Settings ).

2. Touch Advanced Settings.

3. Touch IP Settings.

A message appears warning that changing the IP address removes the printer from the network.

4. Touch OK to continue.

5. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the

appropriate information for the following settings:

● IP Address

● Subnet Mask

● Default Gateway

● DNS Address

6. Enter your changes, and then touch Apply.

Use Wi-Fi Direct

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network.

Guidelines for using Wi-Fi Direct

● Make sure your computer or mobile device has the necessary software.

– If you are using a computer, make sure you have installed the HP printer software.

If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and then install the printer software. Select Wireless when prompted by the printer software for a connection type.

– If you are using a mobile device, make sure you have installed a compatible printing app. For more

information about mobile printing, visit www.hp.com/global/us/en/eprint/

mobile_printing_apps.html.

● Make sure Wi-Fi Direct for your printer is turned on.

● Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.

● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to

a network using a wireless connection.

● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To turn on Wi-Fi Direct

1. On the printer control panel display, from the Home screen, touch (Wi-Fi Direct).

2. Touch ( Settings ).

3. If the display shows that Wi-Fi Direct is O , touch the toggle button next to Wi-Fi Direct to turn it on.

88 Chapter 8 Network setup ENWW

TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see

Embedded web server on page 93.

To change connection method

1. On the printer control panel display, from the Home screen, touch (Wi-Fi Direct).

2. Touch ( Settings ).

3. Touch Connection Method and then select Automatic or Manual .

To print from a wireless-capable mobile device that supports Wi-Fi Direct

Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with

the mobile device.

3. From your mobile device, select a document from a print enabled application, and then select the option

to print the document.

The list of available printers appears.

4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**- HP OiceJet

5200 series (where ** are the unique characters to identify your printer) to connect your mobile device.

If the mobile device is not automatically connected to the printer, follow the instructions on the printer control panel to connect to the printer. If a PIN code is displayed on the printer control panel, enter the PIN code on your mobile device.

When the mobile device is successfully connected to the printer, the printer starts printing.

To print from a wireless-capable mobile device that does not support Wi-Fi Direct

Make sure you have installed a compatible printing app on your mobile device. For more information, visit

www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation

provided with the mobile device.

NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. From the mobile device, connect to a new network. Use the process you normally use to connect to a

new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**- HP OiceJet 5200 series (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen,

touch (Wi-Fi Direct).

4. Print your document.

ENWW Use Wi-Fi Direct 89

To print from a wireless-capable computer (Windows)

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with

the computer.

NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. From the computer, connect to a new network. Use the process you normally use to connect to a new

wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**- HP OiceJet 5200 series (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen,

touch (Wi-Fi Direct).

4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless

network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the Wi-Fi Direct connection.

a. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 19.

b. Click Tools.

c. Click Device Setup & Software, and then select Connect a new device.

NOTE: If you have previously installed the printer over USB and want to convert to Wi-Fi Direct,

do not select the Convert a USB connected device to wireless option.

d. When the Connection Options software screen appears, select Wireless.

e. Select your HP printer from the detected printer list.

f. Follow the onscreen instructions.

5. Print your document.

To print from a wireless-capable computer (OS X and macOS)

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi on the computer.

For more information, see the documentation provided by Apple.

3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP OiceJet 5200 series

(where ** are the unique characters to identify your printer).

If Wi-Fi Direct is turned on with security, enter the password when prompted.

4. Add the printer.

a. Open System Preferences .

b. Depending on your operating system, click Printers & Scanners .

c. Click + below the list of printers at the left.

d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column

beside the printer name), and click Add.

90 Chapter 8 Network setup ENWW

Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this

time, this website might not be available in all languages.

ENWW Use Wi-Fi Direct 91

9 Printer management tools

This section contains the following topics:

●

The HP Smart app

●

Toolbox (Windows)

●

HP Utility (OS X and macOS)

●

Embedded web server

The HP Smart app

The HP Smart app allows you to view current printer information and update printer settings. You can view ink status, printer and network information. You can also print diagnostic reports, access print quality tools, and view and change printer settings. For more information about the HP Smart app, see Use the HP Smart app to

print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 19.

Toolbox (Windows)

The Toolbox provides maintenance information about the printer.

NOTE: The Toolbox can be installed along with the HP printer software if the computer meets the system

requirements. For information about system requirements, see Specications on page 128.

To open the Toolbox

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 19.

2. Click Print, Scan & Fax .

3. Click Maintain Your Printer.

HP Utility (OS X and macOS)

HP Utility contains tools to congure print settings, calibrate the printer, order supplies online, and nd website support information.

NOTE: The features available in HP Utility vary depending on the selected printer.

Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows lowink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.

Double-click HP Utility in the HP folder in the Applications folder.

92 Chapter 9 Printer management tools ENWW

Embedded web server

When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view status information, change settings, and manage it from your computer.

NOTE: To view or change some settings, you might need a password.

NOTE: You can open and use the embedded web server without being connected to the Internet. However,

some features are not available.

●

About cookies

●

Open the embedded web server

●

Embedded web server cannot be opened

About cookies

The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have congured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specic preferences) are stored on the computer until you clear them manually.

You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

Depending on your printer, if you disable cookies, you also disable one or more of the following features:

● Using some setup wizards

● Remembering the EWS browser language setting

● Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.

Open the embedded web server

You can access the embedded web server through either a network or Wi-Fi Direct.

To open the embedded web server through a network

1. Find out the IP address or hostname of the printer by touching (Wireless) or by printing a network

conguration page.

NOTE: The printer must be on a network and must have an IP address.

2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.

For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.

ENWW Embedded web server 93

To open the embedded web server through Wi-Fi Direct

1. On the printer control panel display, from the Home screen, touch (Wi-Fi Direct).

2. Touch ( Settings ).

3. If the display shows that Wi-Fi Direct is O , touch the toggle button next to Wi-Fi Direct to turn it on.

4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for

example: DIRECT-**- HP OiceJet 5200 series (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen,

touch (Wi-Fi Direct).

5. In a supported web browser on your computer, type the following address: http://

192.168.223.1

Embedded web server cannot be opened

Check your network setup

● Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.

● Make sure the network cable is securely connected to the printer.

● Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer

● Make sure the computer that you are using is connected to the same network as the printer.

Check your web browser

● Make sure the web browser meets the minimum system requirements. For information about system

requirements, see Specications on page 128.

● If your web browser uses any proxy settings to connect to the Internet, try turning o these settings. For

more information, see the documentation available with your web browser.

● Make sure JavaScript and cookies are enabled in your web browser. For more information, see the

documentation available with your web browser.

94 Chapter 9 Printer management tools ENWW

HP Officejet 5230 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 How do I?

2 Get started

Accessibility

HP EcoSolutions (HP and the Environment)

Manage power

Quiet Mode

Optimize Printing Supplies

Control panel and status lights

Overview of buttons and lights

Control panel display icons

Change printer settings

Paper basics

Recommended papers for printing

Order HP paper supplies

Tips for selecting and using paper

Load original

Update the printer

Open the HP printer software (Windows)

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

3 Print

Print using the HP Smart app

Print documents using HP printer software

Print photos using HP printer software

Print on envelopes

Print on both sides (duplexing)

Print from apps on mobile devices

Print from apps on mobile devices

Access printer features and troubleshooting information from mobile devices

Print using the maximum dpi

Tips for successful printing

4 Copy and scan

Copy

Scan

Scan using the HP Smart app

Scan from a Windows 10 device

Scan from an Android or iOS device

Scan using HP printer software

Scan to a computer

Scan to email

Create a new scan shortcut (Windows)

Change scan settings (Windows)

Scan from the printer control panel

Scan using Webscan

Tips for copy and scan success

Send a fax

Send a standard fax

Send a standard fax from the computer

Send a fax from a phone

Send a fax using monitor dialing

Send a fax using printer memory

Send a fax to multiple recipients

Send a fax in Error Correction Mode

Receive a fax

Receive a fax manually

Set up backup fax

Reprint received faxes from memory

Forward faxes to another number

Set automatic reduction for incoming faxes

Block unwanted fax numbers

Receive faxes using HP Digital Fax

Set up phone book contacts

Create and edit a phone book contact

Create and edit a group phone book contact

Delete phone book contacts

Change fax settings

Set the answer mode (Auto answer)

Set the number of rings before answering

Change the answer ring pattern for distinctive ring

Set the dial type

Set the redial options

Set the fax speed

Set the fax sound volume

Fax and digital phone services

Fax on Voice over Internet Protocol

Use reports

Print fax error reports