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OFFICEJET 4500
User Guide
A909
G510
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HP Officejet 4500 (G510) All-inOne series
User Guide
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Copyright information
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks of
Microsoft Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all instructions
in the documentation that comes with
the device.
2. Use only a grounded electrical outlet
when connecting this product to a
power source. If you do not know
whether the outlet is grounded, check
with a qualified electrician.
3. Observe all warnings and
instructions marked on the product.
4. Unplug this product from wall outlets
before cleaning.
5. Do not install or use this product near
water, or when you are wet.
6. Install the product securely on a
stable surface.
7. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line cord
cannot be damaged.
8. If the product does not operate
normally, see
9. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Solve a problem.
Accessibility
The device provides a number of
features that make it accessible for
people with disabilities.
Visual
The device software is accessible for
users with visual impairments or low
vision through the use of your operating
system's accessibility options and
features. It also supports most assistive
technology such as screen readers,
Braille readers, and voice-to-text
applications. For users who are color
blind, colored buttons and tabs used in
the software and on the device control
panel have simple text or icon labels
that convey the appropriate action.
Mobility
For users with mobility impairments, the
device software functions can be
executed through keyboard
commands. The software also supports
Windows accessibility options such as
StickyKeys, ToggleKeys, FilterKeys,
and MouseKeys. The device doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.
Support
For more details about the accessibility
of this product and HP's commitment to
product accessibility, visit HP's Web
www.hp.com/accessibility.
site at
For accessibility information for the Mac
OS X, visit the Apple Web site at
www.apple.com/accessibility.
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Contents
1 Get started
Accessibility................................................................................................................................9
Eco-Tips....................................................................................................................................10
Understand the device parts.....................................................................................................10
Front view...........................................................................................................................10
Printing supplies area.........................................................................................................11
Back view............................................................................................................................11
Use the product control panel...................................................................................................12
Overview of buttons and lights...........................................................................................12
Change product settings.....................................................................................................13
Select the mode............................................................................................................13
Change product settings...............................................................................................14
Types of messages.............................................................................................................14
Status messages..........................................................................................................14
Warning messages.......................................................................................................14
Error messages............................................................................................................14
Critical error messages.................................................................................................15
Finding the device model number............................................................................................15
Select print media.....................................................................................................................15
Recommended papers for printing and copying.................................................................15
Recommended papers for photo printing...........................................................................16
Tips for selecting and using media.....................................................................................17
Load an original on the scanner glass......................................................................................18
Load an original in the automatic document feeder (ADF).......................................................18
Load media...............................................................................................................................19
Maintain the device...................................................................................................................21
Clean the scanner glass.....................................................................................................21
Clean the exterior ..............................................................................................................22
Clean the automatic document feeder (ADF) (Some models only)....................................22
Turn off the device....................................................................................................................24
2Print
Print documents........................................................................................................................25
Print documents (Windows)................................................................................................25
Print documents (Mac OS X)..............................................................................................26
Print brochures.........................................................................................................................26
Print brochures (Windows).................................................................................................26
Print brochures (Mac OS X)................................................................................................27
Print on envelopes....................................................................................................................27
Print on envelopes (Windows)............................................................................................27
Print on envelopes (Mac OS X)..........................................................................................28
Print a Web page......................................................................................................................28
Print a Web page (Windows)..............................................................................................28
Print a Web page (Mac OS X)............................................................................................29
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Print photos..............................................................................................................................29
Print photos on photo paper (Windows).............................................................................29
Print photos on photo paper (Mac OS X)...........................................................................30
Print on special and custom-sized paper..................................................................................31
Print on special or custom-sized paper (Windows)............................................................31
Print on special or custom-sized paper (Mac OS X)...........................................................32
Print borderless documents......................................................................................................32
Print borderless documents (Windows)..............................................................................33
Print borderless documents (Mac OS X)............................................................................33
3Scan
Scan an original........................................................................................................................35
Scan an original from the product control panel.................................................................35
Edit a scanned document using optical character recognition (OCR) software.......................36
4Copy
Copy documents.......................................................................................................................37
Change copy settings...............................................................................................................37
5Fax
Send a fax................................................................................................................................39
Send a basic fax.................................................................................................................39
Send a fax manually from a phone.....................................................................................40
Send a fax using monitor dialing........................................................................................41
Send a fax from memory....................................................................................................42
Schedule a fax to send later...............................................................................................42
Send a fax to multiple recipients.........................................................................................43
Send a fax in Error Correction Mode..................................................................................43
Receive a fax............................................................................................................................44
Receive a fax manually......................................................................................................44
Set up backup fax...............................................................................................................45
Reprint received faxes from memory..................................................................................46
Poll to receive a fax............................................................................................................46
Forward faxes to another number......................................................................................47
Set the paper size for received faxes.................................................................................47
Set automatic reduction for incoming faxes........................................................................48
Block junk fax numbers......................................................................................................48
Add numbers to the junk fax list...................................................................................49
Remove numbers from the junk fax list........................................................................49
Print a Junk Fax Report................................................................................................49
Receive faxes to your computer (Fax to PC and Fax to Mac)............................................50
Fax to PC and Fax to Mac requirements......................................................................50
Activate Fax to PC and Fax to Mac..............................................................................50
Modify Fax to PC or Fax to Mac settings......................................................................51
Turn off Fax to PC or Fax to Mac.................................................................................51
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Change fax settings..................................................................................................................51
Configure the fax header....................................................................................................52
Set the answer mode (Auto answer)..................................................................................52
Set the number of rings before answering..........................................................................52
Change the answer ring pattern for distinctive ring............................................................53
Set the fax error correction mode.......................................................................................53
Set the dial type..................................................................................................................54
Set the redial options..........................................................................................................54
Set the fax speed................................................................................................................54
Set the fax sound volume...................................................................................................55
Fax over Internet Protocol (FoIP).............................................................................................55
Use reports...............................................................................................................................56
Print fax confirmation reports..............................................................................................56
Print fax error reports..........................................................................................................57
Print and view the fax log...................................................................................................57
Clear the fax log.................................................................................................................58
Print the details of the last fax transaction..........................................................................58
Print a Caller ID History Report..........................................................................................59
6 Work with ink cartridges
Information about ink cartridges...............................................................................................60
Check the estimated ink levels.................................................................................................61
Handle the ink cartridges..........................................................................................................62
Replace the ink cartridges........................................................................................................62
Store printing supplies..............................................................................................................66
Advanced ink cartridge maintainance.......................................................................................66
Align the ink cartridges.......................................................................................................66
Clean the ink cartridges......................................................................................................68
7 Solve a problem
HP support................................................................................................................................70
Obtain electronic support....................................................................................................71
HP support by phone..........................................................................................................71
Before you call..............................................................................................................71
Phone support period...................................................................................................72
Telephone support numbers.........................................................................................72
After the phone support period.....................................................................................74
General troubleshooting tips and resources.............................................................................74
Solve printing problems............................................................................................................75
The device shuts down unexpectedly.................................................................................75
Error message appears on control-panel display...............................................................75
Alignment fails....................................................................................................................75
The device is not responding (nothing prints).....................................................................75
Device takes a long time to print........................................................................................76
Blank or partial page printed...............................................................................................76
Something on the page is missing or incorrect...................................................................77
Placement of the text or graphics is wrong.........................................................................77
The device prints half a page, then ejects the paper..........................................................78
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Poor print quality and unexpected printouts.............................................................................78
Solution 1: Use genuine HP cartridges...............................................................................78
Solution 2: Check the paper...............................................................................................78
Solution 3: Wait a short period of time (if possible)............................................................79
Solution 4: Check the print settings....................................................................................79
Step 1: Check the print quality settings........................................................................80
Step 2: Check the Print in Grayscale setting................................................................80
Solution 5: Check estimated ink levels and replace low or empty ink cartridges...............81
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects......................81
Print Quality Diagnostic Report....................................................................................82
Self-Test Report............................................................................................................87
Solution 7: Clean the ink cartridges....................................................................................89
Solution 8: Align the ink cartridges.....................................................................................89
Solution 9: Replace the problem ink cartridge....................................................................90
Solution 10: Service the product.........................................................................................90
Clean the area around the ink nozzles.....................................................................................91
Solve paper-feed problems......................................................................................................92
Solve copy problems................................................................................................................94
No copy came out...............................................................................................................94
Copies are blank.................................................................................................................94
Documents are missing or faded........................................................................................95
Size is reduced...................................................................................................................95
Copy quality is poor ...........................................................................................................95
Copy defects are apparent.................................................................................................95
The device prints half a page, then ejects the paper..........................................................96
Paper mismatch..................................................................................................................96
Solve scan problems................................................................................................................96
Scanner did nothing............................................................................................................97
Scan takes too long............................................................................................................97
Part of the document did not scan or text is missing..........................................................98
Text cannot be edited.........................................................................................................98
Error messages appear......................................................................................................99
Scanned image quality is poor ..........................................................................................99
Scan defects are apparent...............................................................................................100
Solve fax problems.................................................................................................................100
The fax test failed.............................................................................................................101
Solve wired (Ethernet) network problems (some models only)..............................................113
General network troubleshooting......................................................................................113
Network port created does not match device IP address (Windows)...............................113
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Solve wireless problems (some models only)........................................................................114
Basic wireless troubleshooting.........................................................................................114
Advanced wireless troubleshooting..................................................................................114
Step 1: Make sure your computer is connected to your network................................115
Step 2: Make sure that the HP device is connected to your network.........................116
Step 3: Check to see if the firewall software is blocking communication....................117
Step 4: Make sure the HP device is online and ready................................................117
Step 5: Make sure the wireless version of the HP device is set as the default printer
driver (Windows only).................................................................................................118
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)............................................................................................................................118
Add hardware addresses to a wireless access point (WAP)......................................119
Configure your firewall to work with HP devices.....................................................................119
Solve device management problems.....................................................................................121
Embedded Web server cannot be opened.......................................................................121
The EWS is only available in English...............................................................................122
Troubleshoot installation issues.............................................................................................122
Hardware installation suggestions....................................................................................122
Software installation suggestions.....................................................................................123
Understand the Printer Status Report and Self-Test Report..................................................124
Understand the network configuration page (some models only)..........................................126
Clear jams...............................................................................................................................127
Clear paper jams..............................................................................................................127
Avoid paper jams..............................................................................................................128
A Technical information
Warranty information..............................................................................................................130
Hewlett-Packard limited warranty statement....................................................................131
Ink cartridge warranty information....................................................................................132
Device specifications..............................................................................................................133
Physical specifications......................................................................................................133
Product features and capacities.......................................................................................133
Processor and memory specifications..............................................................................133
System requirements........................................................................................................134
Network protocol specifications (Some models only).......................................................134
Embedded Web server specifications (some models only)..............................................135
Media specifications.........................................................................................................135
Understand supported sizes.......................................................................................135
Understand supported media types and weights.......................................................137
Set minimum margins.................................................................................................138
Guidelines for two-sided (duplex) printing............................................................139
Print resolution..................................................................................................................139
Print specifications............................................................................................................139
Copy specifications...........................................................................................................139
Fax specifications.............................................................................................................140
Scan specifications...........................................................................................................141
Operating environment.....................................................................................................141
Electrical requirements.....................................................................................................141
Acoustic emission specification........................................................................................141
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Regulatory information...........................................................................................................142
FCC statement..................................................................................................................143
Notice to users in Korea...................................................................................................143
VCCI (Class B) compliance statement for users in Japan................................................143
Notice to users in Japan about the power cord................................................................144
Noise emission statement for Germany...........................................................................144
LED indicator statement...................................................................................................144
Notice to users of the U.S. telephone network: FCC requirements..................................145
Notice to users of the Canadian telephone network.........................................................145
Notice to users in the European Economic Area..............................................................147
Notice to users of the German telephone network...........................................................147
Australia wired fax statement...........................................................................................147
Regulatory information for wireless products...................................................................147
Exposure to radio frequency radiation........................................................................148
Notice to users in Brazil..............................................................................................148
Notice to users in Canada..........................................................................................148
Notice to users in Taiwan...........................................................................................148
European Union regulatory notice..............................................................................149
Regulatory model number................................................................................................149
Declaration of conformity..................................................................................................150
Environmental product stewardship program.........................................................................151
Paper use.........................................................................................................................151
Plastics.............................................................................................................................151
Material safety data sheets...............................................................................................151
Recycling program............................................................................................................151
HP inkjet supplies recycling program...............................................................................151
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................152
Power consumption..........................................................................................................152
Chemical Substances.......................................................................................................153
RoHS notices (China only)...............................................................................................153
Third-party licenses................................................................................................................154
HP Officejet 4500 Desktop...............................................................................................155
HP Officejet 4500.............................................................................................................158
HP Officejet 4500 Wireless...............................................................................................165
B HP supplies and accessories
Order printing supplies online.................................................................................................172
Supplies..................................................................................................................................172
Supported ink cartridges...................................................................................................172
HP media..........................................................................................................................173
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C Additional fax setup
Set up faxing (parallel phone systems)..................................................................................174
Choose the correct fax setup for your home or office.......................................................175
Case A: Separate fax line (no voice calls received).........................................................177
Case B: Set up the device with DSL.................................................................................178
Case C: Set up the device with a PBX phone system or an ISDN line............................179
Case D: Fax with a distinctive ring service on the same line............................................179
Case E: Shared voice/fax line..........................................................................................180
Case F: Shared voice/fax line with voice mail..................................................................181
Case G: Fax line shared with computer modem (no voice calls received).......................182
Set up the device with a computer dial-up modem.....................................................183
Set up the device with a computer DSL/ADSL modem..............................................184
Case H: Shared voice/fax line with computer modem......................................................185
Shared voice/fax with computer dial-up modem.........................................................185
Shared voice/fax with computer DSL/ADSL modem..................................................187
Case I: Shared voice/fax line with answering machine....................................................188
Case J: Shared voice/fax line with computer modem and answering machine................189
Shared voice/fax line with computer dial-up modem and answering machine...........190
Shared voice/fax line with computer DSL/ADSL modem and answering
machine......................................................................................................................192
Case K: Shared voice/fax line with computer dial-up modem and voice mail..................193
Serial-type fax setup...............................................................................................................195
Test fax setup.........................................................................................................................196
D Network setup (some models only)
Change basic network settings...............................................................................................197
View and print network settings........................................................................................197
Turn the wireless radio on and off (some models only)....................................................197
Change advanced network settings.......................................................................................197
Set link speed...................................................................................................................198
To View IP settings...........................................................................................................198
To Change IP settings......................................................................................................198
Set up the device for wireless communication (some models only).......................................199
Understand 802.11 wireless network settings..................................................................199
To set up wireless communication using the device control panel with wireless setup
wizard...............................................................................................................................200
To set up wireless communication using the installer (Windows)....................................201
To set up wireless communication using the installer (Mac OS X)...................................201
Connect the device using an ad hoc wireless network connection..................................201
To turn off wireless communication..................................................................................202
To print a wireless test page.............................................................................................202
Reset wireless settings.....................................................................................................202
Change the connection method........................................................................................202
Guidelines for ensuring wireless network security............................................................203
To add hardware addresses to a WAP.......................................................................203
Other guidelines.........................................................................................................203
Guidelines for reducing interference on a wireless network.............................................203
Uninstall and reinstall the software.........................................................................................203
E Device management tools
Toolbox (Windows).................................................................................................................206
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Use the HP Solution Center (Windows).................................................................................206
HP Utility (Mac OS X).............................................................................................................206
Embedded Web server (some models only)..........................................................................207
F Errors (Windows)
Fax Memory Full.....................................................................................................................209
Device Disconnected..............................................................................................................209
Ink Alert...................................................................................................................................209
Cartridge Problem..................................................................................................................210
Solution 1: Install the ink cartridges correctly...................................................................210
Solution 2: Turn the product off and on............................................................................212
Solution 3: Clean the electrical contacts...........................................................................212
Solution 4: Replace the ink cartridge................................................................................212
Paper Mismatch......................................................................................................................212
The cartridge cradle cannot move..........................................................................................212
Paper Jam..............................................................................................................................212
Paper Jam..............................................................................................................................212
The printer is out of paper......................................................................................................213
Printer Offline..........................................................................................................................213
Printer Paused........................................................................................................................213
Document failed to print..........................................................................................................213
General printer error...............................................................................................................213
Align cartridge.........................................................................................................................214
Index............................................................................................................................................215
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1 Get started
This guide provides details about how to use the device and to resolve problems.
Accessibility
•
Eco-Tips
•
Understand the device parts
•
Use the product control panel
•
Finding the device model number
•
Select print media
•
Load an original on the scanner glass
•
Load an original in the automatic document feeder (ADF)
•
Load media
•
Maintain the device
•
Turn off the device
•
NOTE: If you are using the device with a computer running Windows XP Starter
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features
might not be available. For more information, see
Accessibility
The device provides a number of features that make it accessible for people with
disabilities.
Visual
The device software is accessible for users with visual impairments or low vision through
the use of your operating system's accessibility options and features. It also supports
most assistive technology such as screen readers, Braille readers, and voice-to-text
applications. For users who are color blind, colored buttons and tabs used in the software
and on the device control panel have simple text or icon labels that convey the appropriate
action.
Mobility
For users with mobility impairments, the device software functions can be executed
through keyboard commands. The software also supports Windows accessibility options
such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons,
paper trays, and paper guides can be operated by users with limited strength and reach.
Support
For more details about the accessibility of this product and HP's commitment to product
accessibility, visit HP's Web site at
For accessibility information for Mac OS X, visit the Apple Web site at
accessibility.
Operating system compatibility.
www.hp.com/accessibility.
www.apple.com/
Get started 9
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Chapter 1
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. HP has
provided the Eco-Tips below to help you focus on ways to assess and reduce the impact
of your printing choices. In addition to specific features in this product, please visit the HP
Eco Solutions Web site for more information on HP's environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
• Duplex printing: Use Paper-saving Printing to print two-sided documents with
multiple pages on same sheet to reduce paper usage. For more information, see
Two-sided printing (duplexing).
• Smart Web printing (Windows): The HP Smart Web Printing interface includes a
Clip Book and Edit Clips window where you can store, organize, or print clips you
have gathered from the Web. For more information, see
• Energy Savings Information: To determine the ENERGY STAR® qualification
status for this product, see
• Recycled Materials: For more information regarding recycling of HP products,
please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Power consumption.
Understand the device parts
This section contains the following topics:
•
Front view
Printing supplies area
•
Back view
•
Print a Web page.
Front view
HP Officejet 4500 / HP Officejet 4500 Wireless HP Officejet 4500 Desktop
10 Get started
Page 15
1 Control panel
2 Main tray
3 Cartridge access door
4 Scanner glass
5 Automatic document feeder
6 Scanner lid
Printing supplies area
HP Officejet 4500 / HP Officejet 4500 Wireless HP Officejet 4500 Desktop
1 Cartridge access door
2 Ink cartridges
Back view
HP Officejet 4500 / HP Officejet 4500 Wireless HP Officejet 4500 Desktop
1 Universal serial bus (USB) port
2 Ethernet port (HP Officejet 4500 only)
3 Power input
Understand the device parts 11
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Chapter 1
(continued)
4 1-LINE (fax)
5 2-EXT (phone)
Use the product control panel
This section contains the following topics:
•
Overview of buttons and lights
Change product settings
•
Types of messages
•
Overview of buttons and lights
The following diagram and related table provide a quick reference to the device control
panel features.
Label Name and Description
1 Wireless button (HP Officejet 4500 Wireless): Turns the 802.11 wireless feature on or off. The
2 Keypad: Enters values.
3 Attention light: Indicates an error condition.
4 Back button: Reverts back to its previous setting or upper level menu.
5 Left arrow button: Navigates forward through settings in the menus.
6 OK button: Selects the current menu or setting.
7 Right arrow button: Navigates in reverse through settings in the menus.
8 Setup: Presents the Setup menu for generating reports and other maintenance settings, and
9 Start: Initiates a copy, fax, or scan job. Pressing Start processes the job according to the function
10 Cancel: Stops a job, exits a menu, or exits settings.
12 Get started
button is lit when the wireless feature is on.
for accessing the Help menu. The topic that you select from the Help menu opens a help window
on your computer screen.
selected.
Page 17
(continued)
Label Name and Description
11 Scan function indicator
12 Copy Color function indicator
13 Copy B&W function indicator
14 Fax Color function indicator
15 Fax B&W function indicator
16 Power: Turns the device on or off. The Power button is lit when the device is on. The light blinks
while performing a job.
When the device is turned off, a minimal amount of power is still supplied. To completely
disconnect the power supply, turn the device off, and then unplug the power cord.
Change product settings
You use the control panel to change the product’s mode and settings, print reports, or
get help for the product.
TIP: If the product is connected to a computer, you can also change the product
settings using software tools available on your computer, such as the Toolbox
(Windows), the HP Utility (Mac OS X), or the embedded Web server (EWS). For more
information about these tools, see
This section contains the following topics:
•
Select the mode
Change product settings
•
Device management tools.
Select the mode
The mode indicator arrow on the control panel shows the mode currently selected for the
product.
NOTE: After selecting a mode and changing settings, press (Start button) to
start the job.
To select a different mode
Press left arrow
or right arrow to select the desired mode, and then press OK.
Use the product control panel 13
Page 18
Chapter 1
To change settings for a mode
1. After selecting a mode, press the arrow buttons to scroll through the available settings
available, and then press OK to select the setting you want to change.
2. Press the arrow buttons to change the settings, and then press OK.
NOTE: Use the left arrow button or button when you want to delete an incorrect
entry on the display.
Change product settings
To change the product settings or print reports, use the options available in the Setup
menu:
1. Press the
2. Press the arrow buttons to scroll through the menus.
3. Press OK to select menus or options.
NOTE: Use the left arrow button or button when you want to delete an incorrect
entry on the display.
Types of messages
While using the product, messages will appear on the control panel display. These
messages provide information about the product's activity. While some types of
messages just provide information about the product's status, other types of messages
might require that you take the appropriate action (often specified in the message itself)
before the product can continue functioning.
(Setup) button
Status messages
Status messages reflect the current state of the device. They inform you of normal
operation and require no action to clear them. They change as the state of the device
changes. Whenever the device is ready, not busy, and has no pending warning
messages, the status message READY appears if the device is turned on.
Warning messages
Warning messages inform you of events that require your attention, but they do not
prevent the device from operating. An example of a warning message is a low ink warning.
These messages appear until you resolve the condition.
Error messages
Error messages communicate that some action must be performed, such as adding
media or clearing a media jam. These messages are usually accompanied by a blinking
red Attention light. Take the appropriate action to continue printing.
If the error message shows an error code, press the Power button to turn off the device,
and then turn it on again. In most situations, this action solves the problem. If the message
persists, your device might need service. For more information, see
14 Get started
Solve a problem.
Page 19
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can be
cleared by pressing the Power button to turn off the device, and then turning it on again.
If a critical error persists, service is required. For more information, see
problem.
Finding the device model number
In addition to the model name that appears on the front of the device, this device has a
specific model number. You can use this number to help determine which supplies or
accessories are available for your product, as well as when obtaining support.
The model number is printed on a label located inside the device, near the ink cartridges
area.
Select print media
The device is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP Web site at
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the ColorLok
logo are independently tested to meet high standards of reliability
and print quality, and produce documents with crisp, vivid color,
bolder blacks & dry faster than ordinary plain papers. Look for
papers with the ColorLok logo in a variety of weights and sizes
from major paper manufacturers.
www.hp.com for more information about HP media.
Solve a
This section contains the following topics:
•
Recommended papers for printing and copying
Recommended papers for photo printing
•
Tips for selecting and using media
•
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Superior Inkjet
Paper
HP Bright White Inkjet
Paper
These papers are glossy-coated or matte-coated on both sides for twosided use. They are the perfect choice for near-photographic
reproductions and business graphics for report covers, special
presentations, brochures, mailers, and calendars.
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It
features ColorLok Technology for less smearing, bolder blacks and
vivid colors.
Select print media 15
Page 20
Chapter 1
(continued)
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for
HP Office Recycled
Paper
HP Premium
Presentation Paper
HP Professional Paper
HP Premium Inkjet
Transparency Film
HP Advanced Photo
Paper
HP Everyday Photo
Paper
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
documents that look and feel more substantial than documents printed
on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks and vivid colors. It is acidfree for longer lasting documents.
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks and vivid colors.
It is acid-free for longer lasting documents
HP Office Recycled Paper is a high-quality multifunction paper made
with 30% recycled fiber. It features ColorLok Technology for less
smearing, bolder blacks and vivid colors. It is acid-free for longer lasting
documents.
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports and newsletters. They are
heavyweight for an impressive look and feel.
HP Premium Inkjet Transparency Film makes your color presentations
vivid and even more impressive. This film is easy to use and handle and
dries quickly without smudging.
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed photo.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13x18 cm (5 x7 inch) and two finishes – glossy or soft gloss
(satin matte). It is acid-free for longer lasting documents.
Print colorful, everyday snapshots at a low cost, using paper designed
for casual photo printing. This affordable, photo paper dries quickly for
easy handling. Get sharp, crisp images when you use this paper with
any inkjet printer. Available in semi-gloss finish in 8.5 x11 inch, A4, 4 x
6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.
the ideal solution for creating custom T-shirts from your digital photos.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
HP Photo Value Packs:
HP Photo Value Packs conveniently package Original HP ink cartridges and HP
Advanced Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper
have been designed to work together so your photos are long lasting and vivid, print after
print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.
Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
16 Get started
Page 21
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging.
It resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or
soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. Available in semi-gloss finish in
8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.
HP Photo Value Packs:
HP Photo Value Packs conveniently package Original HP ink cartridges and HP
Advanced Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper
have been designed to work together so your photos are long lasting and vivid, print after
print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.
To order HP papers and other supplies, go to
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
www.hp.com/buy/supplies. If prompted,
NOTE: At this time, some portions of the HP Web site are available in English only.
Tips for selecting and using media
For the best results, observe the following guidelines.
• Always use media that conforms to the device specifications. For more information,
see
Media specifications.
• Load only one type of media at a time into a tray or automatic document feeder (ADF)
(some models only).
• When loading the trays and ADF (some models only), make sure the media is properly
loaded. For more information, see
document feeder (ADF).
• Do not overload the tray or ADF (some models only). For more information, see
specifications.
• To prevent jams, poor print quality, and other printing problems, avoid loading the
following media in the trays or ADF (some models only):
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
◦ Media with cutouts or perforations
◦ Media that is heavily textured, embossed, or does not accept ink well
Load media or Load an original in the automatic
Media
Select print media 17
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Chapter 1
◦ Media that is too lightweight or stretches easily
◦ Media that contains staples or clips
NOTE: To scan, copy, or fax documents that contain pages that do not conform
to these guidelines, use the scanner glass. For more information, see
original on the scanner glass.
Load an original on the scanner glass
You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass.
NOTE: Many of the special features will not work correctly if the glass and lid backing
are not clean. For more information, see
To load an original on the scanner glass
1. Lift the scanner lid.
2. Load your original print side down.
TIP: For more help on loading an original, refer to the engraved guides along the
edge of the glass.
Maintain the device.
Load an
3. Close the lid.
Load an original in the automatic document feeder (ADF)
NOTE: The ADF is available for some models only.
18 Get started
Page 23
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or letter-size
document by placing it in the document feeder tray.
CAUTION: Do not load photos in the ADF; this might cause damage to your photos.
NOTE: Two-sided legal-size documents cannot be scanned, copied, or faxed using
the ADF.
NOTE: Some features, such as the Fit to Page copy feature, do not work when you
load your originals in the ADF. You must load your originals on the glass.
The document feeder tray holds a maximum of 50 sheets of plain paper.
To load an original in the document feeder tray
1. Load your original, with the print side up, into the document feeder tray. Place the
pages so that the top edge of the document goes in first. Slide the media into the
automatic document feeder until you hear a beep or see a message on the display
indicating that the loaded pages were detected.
TIP: For more help on loading originals in the automatic document feeder, refer
to the diagram engraved in the document feeder tray.
2. Slide the width guides inward until they stop at the left and right edges of the media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the device.
Load media
This section provides instructions for loading media into the device.
Load media 19
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Chapter 1
To load media
1. Pull out the tray extender.
2. Insert the media print-side down along the right of the main tray. Make sure the stack
of media aligns with the right and back edges of the tray, and does not exceed the
line marking in the tray.
NOTE: Do not load paper while the device is printing.
• Envelopes: Load envelopes with the flaps facing up to the right or the back of
the tray. Depending on the type of envelope you are loading, the flap hinge should
be on the left or towards the back of the tray.
• Photo paper: If the photo paper has a tab along one edge, make sure the tab is
pointing towards the back of the product.
• Transparencies: Insert transparencies with the rough side down and the
adhesive strip pointing towards the back of the product.
• Custom-sized media: Use only custom-sized media that is supported by the
device. For more information, see
Media specifications.
3. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
20 Get started
Page 25
Maintain the device
This section provides instructions for keeping the device in top working condition. Perform
these maintenance procedures as necessary.
•
Clean the scanner glass
Clean the exterior
•
Clean the automatic document feeder (ADF) (Some models only)
•
Clean the scanner glass
NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can
slow down performance, degrade the quality of scans, and affect the accuracy of
special features such as fitting copies to a certain page size.
To clean the scanner glass
1. Turn off the device.
2. Lift the scanner lid.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass
cleaner. Dry the glass with a dry, soft, lint-free cloth.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
CAUTION: Do not spray the glass cleaner directly on the glass. If too much glass
cleaner is applied, the cleaner could leak under the glass and damage the
scanner.
4. Close the scanner lid, and turn on the device.
Maintain the device 21
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Chapter 1
Clean the exterior
WARNING! Before cleaning the device, turn off the power and unplug the power
cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The
exterior of the device does not require cleaning. Keep fluids away from the interior of the
device, as well as from the device control panel.
Clean the automatic document feeder (ADF) (Some models only)
NOTE: The ADF is available for some models only.
If the automatic document feeder picks up multiple pages or if it does not pick up plain
paper, you can clean the rollers and separator pad. Lift the automatic document feeder
cover to access the pick assembly inside the automatic document feeder, clean the rollers
or separator pad, and then close the cover.
If you have lines or dust appearing on scanned documents or faxes, clean the plastic strip
in the ADF.
To clean the rollers or separator pad
1. Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3), as shown below.
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess
liquid from the cloth.
22 Get started
1 Automatic document feeder cover
2 Rollers
3 Separator pad
Page 27
4. Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE: If the residue does not come off using distilled water, try using isopropyl
(rubbing) alcohol.
5. Close the cover of the automatic document feeder.
To clean the plastic strip inside the automatic document feeder
1. Turn off the device and unplug the power cord.
NOTE: Depending how long the device is unplugged, the date and time might
be erased. You might need to reset the date and time later, when you plug the
power cord back in.
2. Lift the cover of the automatic document feeder until it stops, and then gently pry the
cover to release the catch.
3. Continue lifting the automatic document feeder cover to the vertical position.
Maintain the device 23
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Chapter 1
4. Lift the automatic document feeder mechanism.
5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the plastic strip, since they can damage it. Do not place or spray liquid directly on
the plastic strip. The liquid might seep under the glass and damage the device.
6. Gently lower the automatic document feeder mechanism to avoid dislodging the
plastic strip, and then close the cover of the automatic document feeder.
7. Plug in the power cord, and then turn on the device.
NOTE: If you still see dust or lines on scans after cleaning the plastic strip, you
may need to order a new plastic strip. For more information, see
problem.
Turn off the device
Turn off the product by pressing the (power) button located on the product. Wait until
the power light turns off before unplugging the power cord or turning off a power strip. If
you improperly turn off the product, the print carriage might not return to the correct
position causing problems with the ink cartridges and print quality issues.
Solve a
24 Get started
Page 29
2Print
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you want to change print quality, print on specific
types of paper, or use special features. For more information about selecting the best
print media for your documents, see
This section contains the following topics:
•
Print documents
Print brochures
•
Print on envelopes
•
Print a Web page
•
Print photos
•
Print on special and custom-sized paper
•
Print borderless documents
•
Print documents
NOTE: With certain types of paper, you can print on both sides of a sheet of paper
(called “two-sided printing” or “duplex printing”). For more information, see
printing (duplexing).
Follow the instructions for your operating system.
•
Print documents (Windows)
Print documents (Mac OS X)
•
Select print media.
Two-sided
Print documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Select the product you want to print to.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click a type of print task in the Printing Shortcuts list. The preset default settings for
the shortcuts are displayed.
6. If you change any settings on the Printing Shortcuts tab, you can save your custom
settings as a new printing shortcut:
a. Select the shortcut, and then click Save As.
b. To delete a shortcut, select the shortcut, and then click Delete.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7. Click OK.
8. Click Print or OK to begin printing.
Print 25
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Chapter 2
Print documents (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. If you are using Mac OS X (v10.4), complete the following steps:
a.From the File menu in your software application, choose Page Setup.
b. Choose the desired printer in the Format for pop-up menu.
c. Specify the page attributes, such as the paper size, orientation, and scaling.
d. Click OK.
3. From the File menu in your software application, choose Print.
4. Make sure the product you want to use is selected.
5. Change the print settings for the option provided in the pop-up menus, as appropriate
for your project.
NOTE: If your computer is using Mac OS X (v10.5), click the blue disclosure
triangle next to the Printer selection to access these options.
6. Click Print to begin printing.
Print brochures
Follow the instructions for your operating system.
NOTE: To set print settings for all print jobs, make the changes in the printer driver.
For more information about the features of the Windows printer driver, see the online
help for the driver. For more information about printing from a specific application, see
the documentation that came with the application.
• Print brochures (Windows)
Print brochures (Mac OS X)
•
Print brochures (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Select the product you want to print to.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select Brochure Printing – Borderless in the Printing Shortcuts list. The default
settings are displayed.
6. Change any other print settings.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7. Click Print to begin printing.
26 Print
Page 31
Print brochures (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. If you are using Mac OS X (v10.4), complete the following steps:
a.From the File menu in your software application, choose Page Setup.
b. Choose the desired printer in the Format for pop-up menu.
c. Specify the page attributes, such as the paper size, orientation, and scaling.
d. Click OK.
3. From the File menu in your software application, choose Print.
4. Make sure the product you want to use is selected.
5. Choose Paper Type/Quality from the pop-up menu (located below the Orientation
setting in Mac OS X v10.5), and then choose the following settings:
• Paper Type: the appropriate brochure paper type
• Quality: Normal or Best
NOTE: If your computer is using Mac OS X (v10.5), click the blue disclosure
triangle next to the Printer selection to access these options.
6. Select any other print settings that you want, and then click Print to begin printing.
Print on envelopes
When choosing envelopes, avoid envelopes that have a very slick finish, self-stick
adhesives, clasps, or windows. Also, avoid envelopes with thick, irregular, or curled
edges, or areas that are wrinkled, torn, or otherwise damaged.
Make sure the envelopes you load in the product are tightly constructed and that the folds
are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation
available with the software program you are using.
Follow the instructions for your operating system.
•
Print on envelopes (Windows)
Print on envelopes (Mac OS X)
•
Print on envelopes (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Select the product you want to print to.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. On the Features tab, change the orientation to Landscape.
Print on envelopes 27
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Chapter 2
6. In the Basic Options area, from the Size drop-down list, select More. Then, select
the appropriate envelope type.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7. Click OK, and then click Print or OK to begin printing.
Print on envelopes (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. If you are using Mac OS X (v10.4), complete the following steps:
a.From the File menu in your software application, choose Page Setup.
b. Choose the desired printer in the Page Setup pop-up menu.
c. Select one of the landscape, or horizontal, Orientation options.
d. Click OK.
3. From the File menu in your software application, choose Print.
4. Make sure the product you want to use is selected.
5. If you are using Mac OS X (v10.5), complete the following steps:
• Choose the appropriate envelope size in the Paper Size pop-up menu.
• Select the landscape, or horizontal, Orientation option.
NOTE: If your computer is using Mac OS X (v10.5), click the blue disclosure
triangle next to the Printer selection to access these options.
6. Select any other print settings that you want, and then click Print to begin printing.
Print a Web page
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
If you are using a computer running Windows and Internet Explorer 6.0 or higher for Web
browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing
with control over what you want and how you want it printed. You can access HP Smart
Web Printing from the toolbar in Internet Explorer. For more information about HP Smart
Web Printing, see the help file provided with it.
NOTE: With certain types of paper, you can print on both sides of a sheet of paper
(called “two-sided printing” or “duplex printing”). For more information, see
printing (duplexing).
Follow the instructions for your operating system.
•
Print a Web page (Windows)
Print a Web page (Mac OS X)
•
Print a Web page (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
Two-sided
28 Print
Page 33
3. Select the product you want to print to.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to begin printing.
Print a Web page (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. If you are using Mac OS X (v10.4), complete the following steps:
a.From the File menu in your software application, choose Page Setup.
b. Choose the desired printer in the Format for pop-up menu.
c. Specify the page attributes, such as the paper size, orientation, and scaling.
d. Click OK.
3. From the File menu in your software application, choose Print.
4. Make sure the product you want to use is selected.
5. Some Web browsers include special options for printing Web pages. If available,
choose the option for your Web browser from the pop-up menu in the Print dialog
(located below the Orientation setting in Mac OS X v10.5). For more information,
see the documentation provided with your Web browser.
NOTE: If your computer is using Mac OS X (v10.5), click the blue disclosure
triangle next to the Printer selection to access these options.
6. Select any other print settings that you want, and then click Print to begin printing.
Print photos
Do not leave unused photo paper in the input tray. The paper might start to curl, which
could reduce the quality of your printout. Photo paper should be flat before printing.
Follow the instructions for your operating system.
•
Print photos on photo paper (Windows)
Print photos on photo paper (Mac OS X)
•
Print photos on photo paper (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Select the product you want to print to.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
Print photos 29
Page 34
Chapter 2
5. Click Photo Printing – Borderless or Photo Printing with white borders in the
Printing Shortcuts list. The default settings are displayed.
NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi
setting with supported types of photo paper. If Maximum dpi is not listed in the
Print quality drop-down list, you can enable it from the Advanced tab.
6. If you change any settings on the Printing Shortcuts tab, you can save your custom
settings as a new printing shortcut:
• Select the shortcut, and then click Save As.
• To delete a shortcut, select the shortcut, and then click Delete.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7. If you want to print the photo in black and white, click the Advanced tab and, in the
Color Options area, select the Print in grayscale check box.
8. Click OK, and then click Print or OK to begin printing.
Print photos on photo paper (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. If you are using Mac OS X (v10.4), complete the following steps:
a.From the File menu in your software application, choose Page Setup.
b. Choose the desired printer in the Format for pop-up menu.
c. Specify the page attributes, such as the paper size, orientation, and scaling.
d. Click OK.
3. From the File menu in your software application, choose Print.
4. Make sure the product you want to use is selected.
5. If necessary, if you are using Mac OS X (v10.4), click Advanced.
6. Choose Paper Type/Quality from the pop-up menu (located below the Orientation
setting in Mac OS X v10.5), and then choose the following settings:
• Paper Type: The appropriate photo paper type
• Quality: Best or Maximum dpi
30 Print
NOTE: If your computer is using Mac OS X (v10.5), click the blue disclosure
triangle next to the Printer selection to access these options.
7. If necessary, click the disclosure triangle next to Color Options.
Select any other print settings that you want, and then click Print to begin printing.
Page 35
8. Select the appropriate Photo Fix options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: automatically focuses the image; moderately adjusts image sharpness.
9. If you want to print the photo in black and white, choose the Grayscale from the
Color pop-up menu, and then choose one of the following options:
• High Quality: uses all the available colors to print your photo in grayscale. This
creates smooth and natural shades of gray.
• Black Print Cartridge Only: uses black ink to print your photo in grayscale. The
gray shading is created by varying patterns of black dots, which might result in a
grainy image.
Print on special and custom-sized paper
If your application supports custom-sized paper, set the size in the application before
printing the document. If not, set the size in the print driver. You might need to reformat
existing documents to print them correctly on custom-sized paper.
Use only custom-sized paper that is supported by the device. For more information, see
Media specifications.
NOTE: With certain types of paper, you can print on both sides of a sheet of paper
(called “two-sided printing” or “duplex printing”). For more information, see
printing (duplexing).
Follow the instructions for your operating system.
•
Print on special or custom-sized paper (Windows)
Print on special or custom-sized paper (Mac OS X)
•
Two-sided
Print on special or custom-sized paper (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Select the product you want to print to.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. If necessary, set up the custom size in the printer driver:
a. On the Features tab, click Custom in the Size drop-down list.
b. Type a name for the new custom size.
c.In the Width and Height boxes, type the dimensions, and then click Save.
d. Click OK.
NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi
setting with supported types of photo paper. If Maximum dpi is not listed in the
Print quality drop-down list, you can enable it from the Advanced tab.
6. Make sure the custom size is selected in the Size drop-down list.
Print on special and custom-sized paper 31
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Chapter 2
7. Select the paper type:
a. Click More in the Paper type drop-down list.
b. Click the desired paper type, and then click OK.
8. Click OK, and then click Print or OK to begin printing.
Print on special or custom-sized paper (Mac OS X)
NOTE: Before you can print on custom-sized paper, you must set up the custom
size in the printing software. For instructions, see
1. Load the appropriate paper in the tray. For more information, see Load media.
2. If you are using Mac OS X (v10.4), complete the following steps:
a.From the File menu in your software application, choose Page Setup.
b. Choose the desired printer in the Format for pop-up menu.
c. Specify the page attributes, such as the paper size, orientation, and scaling.
d. Click OK.
3. From the File menu in your software application, choose Print.
4. Make sure the product you want to use is selected.
5. If necessary, if you are using Mac OS X (v10.4), click Advanced.
6. Choose Paper Handling from the pop-up menu (located below the Orientation
setting in Mac OS X v10.5).
NOTE: If your computer is using Mac OS X (v10.5), click the blue disclosure
triangle next to the Printer selection to access these options.
Set up custom sizes (Mac OS X).
7. Under Destination Paper Size, click Scale to fit paper size, and then select the
custom size.
Select any other print settings that you want, and then click Print to begin printing.
8. Change any other settings, and then click Print to begin printing.
Set up custom sizes (Mac OS X)
1. From the File menu in your software application, choose Page Setup (Mac OS X
v10.4) or Print (Mac OS X v10.5).
2. Choose the desired printer in the Format for pop-up menu.
3. Choose Manage Custom Sizes in the Paper Size pop-up menu.
4. Click the + on the left side of the screen, double-click Untitled, and type a name for
the new, custom size.
5. In the Width and Height boxes, type the dimensions, and then set the margins, if
desired.
6. Choose Paper Handling from the pop-up menu (located below the Orientation
setting in Mac OS X v10.5).
7. Click OK.
Print borderless documents
Borderless printing lets you print to the edges of certain photo media types and a range
of standard media sizes.
32 Print
Page 37
NOTE: You cannot print a borderless document if the paper type is set to Plain
paper.
NOTE: Before printing a borderless document, open the file in a software application
and assign the image size. Make sure the size corresponds to the media size on which
you are printing the image.
NOTE: Not all applications support borderless printing.
Follow the instructions for your operating system.
•
Print borderless documents (Windows)
Print borderless documents (Mac OS X)
•
Print borderless documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Select the product you want to print to.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Size list, click More, and then select the borderless size loaded in the tray. If
a borderless image can be printed on the specified size, the Borderless check box
is selected.
7. In the Paper type drop-down list, click More, and then select the appropriate paper
type.
8. Select the Borderless check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
9. Click OK, and then click Print or OK to begin printing.
Print borderless documents (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. If you are using Mac OS X (v10.4), complete the following steps:
a.From the File menu in your software application, choose Page Setup.
b. Choose the desired printer in the Format for pop-up menu.
c. Specify the page attributes, such as the paper size, orientation, and scaling.
d. Click OK.
3. From the File menu in your software application, choose Print.
4. Make sure the product you want to use is selected.
5. If necessary, if you are using Mac OS X (v10.4), click Advanced.
Print borderless documents 33
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Chapter 2
6. Choose Paper Type/Quality from the pop-up menu (located below the Orientation
setting in Mac OS X v10.5), and then choose the following settings:
• Paper Type: The appropriate paper type
• Quality: Best or Maximum dpi
NOTE: If your computer is using Mac OS X (v10.5), click the blue disclosure
triangle next to the Printer selection to access these options.
7. If necessary, select the appropriate Photo Fix options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: automatically focuses the image; moderately adjusts image sharpness.
8. Select any other print settings that you want, and then click Print to begin printing.
Two-sided printing (duplexing)
With certain types of paper, you can print on both sides of a sheet of paper (called “twosided printing” or “duplex printing”).
•
Perform two-sided printing (Windows)
Perform two-sided printing (Mac OS X)
•
Perform two-sided printing (Windows)
1. Load paper in the tray. For more information, see Load media and Guidelines for two-
sided (duplex) printing.
2. On the File menu in your software application, click Print.
3. Select the Two-sided (Duplex) Printing option in the Printing Shortcuts list.
4. Click OK, and then click Print or OK to begin printing.
5. Follow any onscreen instructions.
Perform two-sided printing (Mac OS X)
1. Load paper in the tray. For more information, see Load media and Guidelines for two-
sided (duplex) printing.
2. From the File menu in your software application, choose Print.
3. Make sure the product you want to use is selected.
4. Choose Paper Handling from the pop-up menu (located below the Orientation
setting in Mac OS X v10.5), and then choose Odd numbered pages or Odd only.
5. Change any other settings, and then click Print.
6. After the odd-numbered pages have printed, rotate the printed pages 180 degrees
and reload them in the tray.
NOTE: Make sure the freshly printed text is face up.
7. From the File menu, choose Print.
8. Choose Paper Handling from the pop-up menu, and then choose Even numbered
pages or Even only.
9. Click Print to begin printing.
34 Print
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3 Scan
Using the product’s control panel, you can scan originals and send them to a variety of
destinations, such as a folder or a program on a computer. You can also scan originals
using the HP software provided with the product and TWAIN-compliant or WIA-compliant
programs on a computer.
You can use the HP software to convert the text in scanned documents into a format that
you can search, copy, paste, and edit.
NOTE: Scan functions are only available after you install the software.
This section contains the following topics:
Scan an original
•
Edit a scanned document using optical character recognition (OCR) software
•
Scan an original
You can start a scan from a computer or from the device control panel.
To use the scan features, your device and computer must be connected and turned on.
The HP software must also be installed and running on your computer prior to scanning.
To verify that the HP software is running on a computer running Windows, look for the
device icon in the system tray at the lower-right side of the screen, near the clock.
NOTE: Closing the HP Digital Imaging Monitor icon in your Windows system tray
can cause your device to lose some of its scan functionality and result in the No
Connection error message. If this happens, you can restore full functionality by
restarting your computer or by starting the HP Digital Imaging Monitor.
NOTE: If you are using a computer running Windows, you can also use the
HP Solution Center to scan an image. Using this software, you can edit a scanned
image and create special projects using a scanned image. For more information, see
the onscreen help that came with your software.
This section contains the following topics:
•
Scan an original from the product control panel
Scan an original from the product control panel
You can send a scan to a computer connected directly to the device. You can also send
a scan to a program installed on a computer.
NOTE: If you are scanning a borderless original, load the original on the scanner
glass, not the ADF.
To scan from the product control panel
1. Load the original. For more information, see
2. Press left arrow
or right arrow to select the Scan function, and then press OK.
Load an original on the scanner glass.
Scan 35
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Chapter 3
3. Press right arrow to select what to do with the scan, and then press OK.
4. Press Start.
Edit a scanned document using optical character recognition (OCR) software
You can use OCR software to import scanned text into your preferred word-processing
program for editing. This allows you to edit letters, newspaper clippings, and many other
documents.
You can specify the word-processing program that you want to use for editing. If the wordprocessing icon is not present or active, either you do not have word-processing software
installed on your computer, or the scanner software did not recognize the program during
the installation. See the onscreen Help for the HP Solution Center for information about
how to create a link to the word-processing program.
The OCR software does not support scanning colored text. Colored text is always
converted to black-and-white text before being sent to OCR. Thus, all text in the final
document is in black and white, regardless of the original color.
Because of the complexity of some word-processing programs and their interaction with
the device, it is sometimes preferable to scan to a text editor, such as Wordpad (Windows)
or TextEdit (Mac OS X), and then cut and paste the text into the preferred wordprocessing program.
36 Scan
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4Copy
You can produce high-quality color and grayscale copies on a variety of paper types and
sizes.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
device memory until the copying finishes. This can reduce the number of fax pages
stored in memory.
This section contains the following topics:
•
Copy documents
Change copy settings
•
Copy documents
You can make quality copies from the device control panel.
NOTE: If you are copying a borderless original, load the original on the scanner
glass, not the ADF.
To copy documents
1. Make sure you have paper loaded in the main tray.
2. Place your original face down on the scanner glass. If you are copying a borderless
original, load the original on the scanner glass, not the ADF. For more information,
see
Load an original on the scanner glass.
3. Use the left arrow
• Copy B&W: To select a black-and-white copy job.
• Copy Color : To select a color copy job.
or right arrow to select one of the following functions:
NOTE: If you have a color original, selecting the Copy B&W function produces
a black-and-white copy of the color original, while selecting the Copy Color
function produces a full-color copy of the color original.
4. Press OK.
5. Change any additional settings. For more information, see
6. Press Start.
Change copy settings
You can customize copy jobs using the various settings available from the product's
control panel, including the following:
• Number of copies
• Copy paper size
• Copy paper type
• Copy speed or quality
Change copy settings
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Chapter 4
• Lighter/Darker settings
• Resizing originals to fit on different paper sizes
You can use these settings for single copy jobs, or you can save settings to be used as
defaults for future jobs.
To change copy settings for a single job
1. Press left arrow
or right arrow to navigate between different copy options.
2. Make any changes to the copy function settings, and then press OK to accept the
changes.
To save the current settings as defaults for future jobs
1. Press left arrow
or right arrow to navigate between different copy options.
2. Make any changes to the copy function settings, and then press OK to accept the
changes.
3. Press right arrow
4. Press right arrow
until Set As Default appears, and then press OK.
to select Yes, and then press OK.
38 Copy
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5Fax
You can use the device to send and receive faxes, including color faxes. You can
schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and
easily to frequently used numbers. From the device control panel, you can also set a
number of fax options, such as resolution and the contrast between lightness and
darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the device properly for
faxing. You might have already done this as part of the initial setup, by using either
the control panel or the software that came with the device. You can verify the fax is
set up correctly by running the fax setup test from the control panel. To run the fax
test, press
This section contains the following topics:
Send a fax
•
Receive a fax
•
Change fax settings
•
Fax over Internet Protocol (FoIP)
•
Use reports
•
Send a fax
You can send a fax in a variety of ways. Using the device control panel, you can send a
black-and-white or color fax. You can also send a fax manually from an attached phone.
This allows you to speak with the recipient before sending the fax.
This section contains the following topics:
•
Send a basic fax
Send a fax manually from a phone
•
Send a fax using monitor dialing
•
Send a fax from memory
•
Schedule a fax to send later
•
Send a fax to multiple recipients
•
Send a fax in Error Correction Mode
•
(Setup), select Tools, select Run fax test, and then press OK.
Send a basic fax
You can easily send a single- or multiple-page black-and-white or color fax by using the
device control panel.
NOTE: If you need printed confirmation that your faxes were successfully sent,
enable fax confirmation before sending any faxes.
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Chapter 5
TIP: You can also send a fax manually from a phone or by using monitor dialing.
These features allow you to control the pace of your dialing. They are also useful
when you want to use a calling card to charge the call and you have to respond to
tone prompts while dialing.
To send a basic fax from the device control panel
1. Load your originals. If you are faxing a borderless original, load the original on the
scanner glass, not the ADF. For additional information, see
scanner glass.
2. Press the left arrow
or right arrow to select Fax B&W or Fax Color , and then
press OK.
3. Enter the fax number by using the keypad.
TIP: To add a pause in the fax number you are entering, press the * button
repeatedly, until a dash (-) appears on the display.
4. Press Start.
If the device detects an original loaded in the automatic document feeder, it
sends the document to the number you entered.
TIP: If the recipient reports issues with the quality of the fax you sent, you can
try changing the resolution or contrast of your fax.
Send a fax manually from a phone
Sending a fax manually allows you to make a phone call and talk with the recipient before
you send the fax. This is useful if you want to inform the recipient that you are going to
send them a fax before sending it. When you send a fax manually, you can hear the dial
tones, telephone prompts, or other sounds through the handset on your telephone. This
makes it easy for you to use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might answer
the phone, or the fax machine might take the call. If a person answers the phone, you
can speak with the recipient before sending the fax. If a fax machine answers the call,
you can send the fax directly to the fax machine when you hear the fax tones from the
receiving fax machine.
Load an original on the
40 Fax
To send a fax manually from an extension phone
1. Load your originals. If you are copying a borderless original, load the original on the
scanner glass, not the ADF. For additional information, see
Load an original on the
scanner glass.
2. Press the left arrow
or right arrow to select Fax B&W or Fax Color , and then
press OK.
3. Dial the number by using the keypad on the phone that is connected to the device.
NOTE: Do not use the keypad on the control panel of the device when manually
sending a fax. You must use the keypad on your phone to dial the recipient's
number.
TIP: To switch between Fax B&W or Fax Color , press the Back button.
Page 45
4. If the recipient answers the telephone, you can engage in a conversation before
sending your fax.
NOTE: If a fax machine answers the call, you will hear fax tones from the
receiving fax machine. Proceed to the next step to transmit the fax.
5. When you are ready to send the fax, press Start.
NOTE: If prompted, select Send Fax.
If you were speaking with the recipient before sending the fax, inform the recipient
that they should press Start on their fax machine after they hear fax tones.
The telephone line is silent while the fax is transmitting. At this point, you can hang
up the telephone. If you want to continue speaking with the recipient, remain on the
line until the fax transmission is complete.
Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the device control panel as you would
dial a regular telephone. When you send a fax using monitor dialing, you can hear the
dial tones, telephone prompts, or other sounds through the speakers on the device. This
enables you to respond to prompts while dialing, as well as control the pace of your
dialing.
TIP: If you do not enter your calling card PIN fast enough, the device might start
sending fax tones too soon and cause your PIN not to be recognized by the calling
card service. If this is the case, you can create a speed dial entry to store the PIN for
your calling card.
NOTE: Make sure the volume is turned on, or you will not hear a dial tone.
To send a fax using monitor dialing from the device control panel
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
NOTE: The ADF is available for some models only.
2. Press the left arrow or right arrow to select Fax B&W or Fax Color , and then
press Start.
If the device detects an original loaded in the automatic document feeder, you will
hear a dial tone.
3. When you hear the dial tone, enter the number by using the keypad on the device
control panel.
4. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card
PIN stored as a speed dial, when prompted to enter your PIN, press Speed
Dial to select the speed dial entry where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Load an original on the scanner
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Chapter 5
Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory.
This feature is useful if the fax number you are trying to reach is busy or temporarily
unavailable. The device scans the originals into memory and sends them once it is able
to connect to the receiving fax machine. After the device scans the pages into memory,
you can immediately remove the originals from the document feeder tray.
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
NOTE: The ADF is available for some models only.
2. Press the left arrow or right arrow to select Fax B&W or Fax Color , and then
press OK.
3. Enter the fax number by using the keypad, press Speed Dial to select a speed dial,
or press Redial/Pause to redial the last number dialed.
4. Press right arrow
5. Press right arrow
6. Press Start.
The device scans the originals into memory and sends the fax when the receiving fax
machine is available.
Load an original on the scanner
until Fax Method appears, and then press OK.
until Scan & Fax appears, and then press OK.
Schedule a fax to send later
You can schedule a black-and-white fax to be sent within the next 24 hours. This enables
you to send a black-and-white fax late in the evening, when phone lines are not as busy
or phone rates are lower, for example. The device automatically sends your fax at the
specified time.
You can only schedule one fax to be sent at a time. You can continue to send faxes
normally, however, while a fax is scheduled.
NOTE: You can only send faxes in black and white due to memory limitations.
To schedule a fax from the device control panel
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
NOTE: The ADF is available for some models only.
2. Press the left arrow or right arrow to select Fax B&W or Fax Color , and then
press OK.
3. Press right arrow
4. Press right arrow
5. Enter the send time by using the numeric keypad, and then press OK. If prompted,
press 1 for AM, or 2 for PM.
42 Fax
Load an original on the scanner
until Fax Method appears, and then press OK.
until Send Fax Later appears, and then press OK.
Page 47
6. Enter the fax number by using the keypad, press Speed Dial to select a speed dial,
or press Redial/Pause to redial the last number dialed.
7. Press Start.
The device scans all pages and the scheduled time appears on the display. The fax
is sent at the scheduled time.
To cancel a scheduled fax
1. Press the left arrow
press OK.
2. Press right arrow
3. Press right arrow
If there is a fax already scheduled, the Cancel prompt appears on the display.
4. Press 1 to select Yes.
NOTE: You can also cancel the scheduled fax by pressing Cancel on the device
control panel when the scheduled time is visible on the display.
or right arrow to select Fax B&W or Fax Color , and then
until Fax Method appears, and then press OK.
until Send Fax Later appears, and then press OK.
Send a fax to multiple recipients
You can send a fax to multiple recipients at once by grouping individual speed dial entries
into group speed dial entries.
To send a fax to multiple recipients using group speed dial
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
Load an original on the scanner
NOTE: The ADF is available for some models only.
2. Press the left arrow or right arrow to select Fax B&W, and then press OK.
3. Press the left arrow
appears.
TIP: You can also select a speed dial entry by entering its speed dial code using
the keypad on the device control panel.
4. Press Start.
If the device detects an original loaded in the automatic document feeder, it sends
the document to each number in the group speed dial entry.
NOTE: You can only use group speed dial entries to send faxes in black and
white, because of memory limitations. The device scans the fax into memory then
dials the first number. When a connection is made, it sends the fax and dials the
next number. If a number is busy or not answering, the device follows the settings
for Busy Redial and No Answer Redial. If a connection cannot be made, the
next number is dialed and an error report is generated.
or right arrow until the appropriate group speed dial entry
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting
errors that occur during transmission and automatically requesting retransmission of the
erroneous portion. Phone charges are unaffected, or might even be reduced, on good
Send a fax 43
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Chapter 5
phone lines. On poor phone lines, ECM increases sending time and phone charges, but
sends the data much more reliably. The default setting is On. Turn ECM off only if it
increases phone charges substantially, and you can accept poorer quality in exchange
for reduced charges.
Before turning the ECM setting off, consider the following. If you turn ECM off
• The quality and transmission speed of faxes you send and receive are affected.
• The Fax Speed is automatically set to Medium.
• You will no longer be able to send or receive faxes in color.
To change the ECM setting from the control panel
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer option,
you must receive faxes manually. If you turn on the Auto Answer option (the default
setting), the device automatically answers incoming calls and receives faxes after the
number of rings that are specified by the Rings to Answer setting. (The default Rings
to Answer setting is five rings.)
If you receive a legal-size fax and the device is not currently set to use legal-size paper,
the device reduces the fax so that it fits on the paper that is loaded. If you have disabled
the Automatic Reduction feature, the device prints the fax on two pages.
until Fax Settings appears, and then press OK.
until Error Correction Mode appears, and then press OK.
to select On or Off, and then press OK.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
device memory until the copying finishes. This can reduce the number of fax pages
stored in memory.
• Receive a fax manually
Set up backup fax
•
Reprint received faxes from memory
•
Poll to receive a fax
•
Forward faxes to another number
•
Set the paper size for received faxes
•
Set automatic reduction for incoming faxes
•
Block junk fax numbers
•
Receive faxes to your computer (Fax to PC and Fax to Mac)
•
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while
you are still connected. This is referred to as manual faxing. Use the instructions in this
section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
44 Fax
Page 49
You can receive faxes manually from a phone that is:
• Directly connected to the device (on the 2-EXT port)
• On the same phone line, but not directly connected to the device
To receive a fax manually
1. Make sure the device is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming
call before the device answers. Or, turn off the Auto Answer setting so that the device
does not automatically answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start
on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Press left arrow
b. Press Start.
c. After the device begins to receive the fax, you can hang up the phone or remain
on the line. The phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the device to
store all the faxes it receives, only the faxes it receives while the device is in an error
condition, or none of the faxes it receives.
The following Backup fax modes are available:
or right arrow to select Black-and-white fax or Color fax.
On The default setting. When Backup fax is On, the device stores all received
On Error Only Causes the device to store faxes in memory only if an error condition exists
Off Faxes are never stored in memory. For example, you might want to turn off
faxes in memory. This enables you to reprint up to eight of the most recently
printed faxes if they are still saved in memory.
NOTE: When device memory is low, it overwrites the oldest, printed faxes
as it receives new faxes. If the memory becomes full of unprinted faxes, the
device stops answering incoming fax calls.
NOTE: If you receive a fax that is too large, such as a very detailed color
photo, it might not be stored in memory due to memory limitations.
that prevents the device from printing the faxes (for example, if the device
runs out of paper). The device continues to store incoming faxes as long
as there is memory available. (If the memory becomes full, the device stops
answering incoming fax calls.) When the error condition is resolved, the
faxes stored in memory print automatically, and then they are deleted from
memory.
Backup fax for security purposes. If an error condition occurs that prevents
the device from printing (for example, the device runs out of paper), the
device stops answering incoming fax calls.
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Chapter 5
NOTE: If Backup fax is enabled and you turn off the device, all faxes stored in
memory are deleted, including any unprinted faxes that you might have received while
the device was in an error condition. You must contact the senders to ask them to
resend any unprinted faxes. For a list of the faxes you have received, print the Fax
Log. The Fax Log is not deleted when the device is turned off.
To set backup fax from the device control panel
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
5. Press OK.
until Tools appears, and then press OK.
until Backup fax appears, and then press OK.
to select On, On Error Only, or Off.
Reprint received faxes from memory
If you set the Backup fax mode to On, the received faxes are stored in memory, whether
the device has an error condition or not.
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as
new faxes are received. If all the stored faxes are unprinted, the device does not
receive any fax calls until you print or delete the faxes from memory. You might also
want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most
recently printed faxes, if they are still in memory. For example, you might need to reprint
your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the device control panel
1. Make sure you have paper loaded in the main tray.
2. Press Setup.
3. Press right arrow
4. Press right arrow
The faxes are printed in the reverse order from which they were received with the
most recently received fax printed first, and so on.
5. Press Start.
6. If you want to stop reprinting the faxes in memory, press Cancel.
To delete all the faxes in memory from the device control panel
▲ Turn off the device by pressing the Power button.
All faxes stored in memory are deleted from memory when you turn off the power.
Poll to receive a fax
Polling allows the HP All-in-One to ask another fax machine to send a fax that it has in
its queue. When you use the Poll to Receive feature, the HP All-in-One calls the
designated fax machine and requests the fax from it. The designated fax machine must
be set for polling and have a fax ready to send.
46 Fax
until Print Report appears, and then press OK.
until Reprint Faxes appears, and then press OK.
Page 51
NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes
are a security feature that require the receiving fax machine to provide a pass code
to the device it is polling in order to receive the fax. Make sure the device you are
polling does not have a pass code set up (or has not changed the default pass code)
or the HP All-in-One will not be able to receive the fax.
To set up poll to receive a fax from the device control panel
1. Press left arrow
then press OK.
2. Press right arrow
3. Press right arrow
4. Enter the fax number of the other fax machine.
5. Press Start.
NOTE: If you selected Color Fax but the sender sent the fax in black and white,
the device prints the fax in black and white.
or right arrow to select Black-and-white fax or Color fax, and
until Fax Method appears, and then press OK.
until Poll to Receive appears, and then press OK.
Forward faxes to another number
You can set up the device to forward your faxes to another fax number. A received color
fax is forwarded in black and white.
HP recommends that you verify the number you are forwarding to is a working fax line.
Send a test fax to make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the device control panel
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
until Fax Settings appears, and then press OK.
until Fax Forwarding appears, and then press OK.
until On appears, and then press OK.
NOTE: If the device is not able to forward the fax to the designated fax machine
(for example, if it is not turned on), the device prints the fax. If you set up the device
to print error reports for received faxes, it will also print an error report.
5. At the prompt, enter the number of the fax machine that will receive the forwarded
faxes, and then press OK.
Fax Forwarding appears on the device control panel display.
If the device loses power when Fax Forwarding is set up, it saves the Fax
Forwarding setting and phone number. When the power is restored to the device,
the Fax Forwarding setting is still On.
NOTE: You can cancel fax forwarding by pressing Cancel on the device control
panel when the Fax Forwarding message is visible on the display, or you can
select Off from the Fax Fwd, Black menu.
Set the paper size for received faxes
You can select the paper size for received faxes. The paper size you select should match
what is loaded in your main tray. Faxes can be printed on letter, A4, or legal paper only.
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Chapter 5
NOTE: If an incorrect paper size is loaded in the main tray when you receive a fax,
the fax does not print and an error message appears on the display. Load letter, A4,
or legal paper, and then press OK to print the fax.
To set the paper size for received faxes from the device control panel
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
5. Press right arrow
until Fax Settings appears, and then press OK.
until Paper Options appears, and then press OK.
until Fax Paper Size appears, and then press OK.
to select an option, and then press OK.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the HP All-in-One does if it receives
a fax that is too large for the default paper size. This setting is turned on by default, so
the image of the incoming fax is reduced to fit on one page, if possible. If this feature is
turned off, information that does not fit on the first page is printed on a second page.
Automatic Reduction is useful when you receive a legal-size fax and letter-size paper
is loaded in the main tray.
To set automatic reduction from the device control panel
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
5. Press right arrow
6. Press OK.
until Fax Settings appears, and then press OK.
until Paper Options appears, and then press OK.
until Auto Fax Resize appears, and then press OK.
to select Off or On.
Block junk fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specific
fax numbers so the device does not print faxes received from those numbers. When an
incoming fax call is received, the device compares the number to the list of junk fax
numbers to determine if the call should be blocked. If the number matches a number in
the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers
you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in
your country/region, Junk Fax Blocker does not appear in the Fax Settings menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the
user has not signed up for the Caller ID service with the phone company.
• Add numbers to the junk fax list
Remove numbers from the junk fax list
•
Print a Junk Fax Report
•
48 Fax
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Add numbers to the junk fax list
You can block specific numbers by adding them to the junk fax list.
To manually enter a number to block
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
to select Fax Settings, and then press OK.
to select Junk Fax Blocker, and then press OK.
to select Add, and then press OK.
5. To select a fax number to block from the caller ID list, select Select no.
- or To manually enter a fax number to block, select Enter no.
6. After entering a fax number to block, press OK.
Make sure you enter the fax number as it appears on the control-panel display, and
not the fax number that appears on the fax header of the received fax, as these
numbers can be different.
7. When the Enter Another? prompt appears, do one of the following:
• If you want to add another number to the list of junk fax numbers, press
Yes, and then repeat step 5 for each number you want to block.
• If you are done, press No.
Remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove a number from your junk
fax list.
To remove numbers from the list of junk fax numbers
1. Press Setup.
2. Press Fax Settings, and then press OK.
3. Press Junk Fax Blocker, and then press OK.
4. Press Delete, and then press OK.
5. Press the right arrow button to scroll through the numbers you have blocked. When
the number you want to remove appears, press OK to select it.
6. When the Delete Another? prompt appears, do one of the following:
• If you want to remove another number from the list of junk fax numbers,
press Yes, and then repeat step 5 for each number you no longer want to block.
• If you are done, press No.
Print a Junk Fax Report
Use the following procedure to print a list of blocked junk fax numbers.
To print a Junk Fax Report
1. Press the
(Setup) button.
2. Select Print Report, select Junk Fax Report, and then press OK.
Receive a fax 49
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Chapter 5
Receive faxes to your computer (Fax to PC and Fax to Mac)
Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to
your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes
easily and also eliminate the hassle of dealing with bulky paper files.
Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received,
you get an on-screen notification with a link to the folder where the fax is saved.
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is
the sender's information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white faxes
only. Color faxes are printed instead of being saved to the computer.
This section contains the following topics:
•
Fax to PC and Fax to Mac requirements
Activate Fax to PC and Fax to Mac
•
Modify Fax to PC or Fax to Mac settings
•
Turn off Fax to PC or Fax to Mac
•
Fax to PC and Fax to Mac requirements
• The administrator computer, the computer that activated the Fax to PC or Fax to Mac
feature, must be on at all times. Only one computer can act as the Fax to PC or Fax
to Mac administrator computer.
• The destination folder's computer or server, must be on at all times. The destination
computer must also be awake, faxes will not be saved if the computer is asleep or in
hibernate mode.
• HP Digital Imaging monitor in Windows Taskbar must be on at all times.
• Paper must be loaded in the input tray.
50 Fax
Activate Fax to PC and Fax to Mac
Use the Fax to PC Setup Wizard to activate Fax to PC. The Fax to PC Setup Wizard can
be started from the Solution Center or the Fax to PC Setup Wizard on the control panel.
To set up Fax to Mac on Mac OS X, use the HP Setup Assistant (which can be launched
from the HP Utility).
To set up the Fax to PC from the Solution Center (Windows)
1. Open the Solution Center. For more information, see
Use the HP Solution Center
(Windows).
2. Select Settings, and then select Fax to PC Setup Wizard.
3. Follow the onscreen instructions to set up Fax to PC.
To set up Fax to Mac (Mac OS X)
1. Launch the HP Utility. For instructions, see
Open the HP Utility.
2. Click the Application icon on the toolbar.
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
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Modify Fax to PC or Fax to Mac settings
You can update the Fax to PC settings from your computer at any time from the Fax
Settings page in the Solution Center. You can update the Fax to Mac settings from the
HP Setup Assistant. You can turn off Fax to PC or Fax to Mac and disable printing faxes
from the device control panel.
To modify settings from the device control panel
1. Press the
2. Select Basic Fax Setup, select Fax to PC, and then press OK.
3. Select the setting that you want to change. You can change the following settings:
• View PC hostname: View the name of the computer that is set up to administer
Fax to PC or Fax to Mac.
• Turn Off: Turn off Fax to PC or Fax to Mac.
• Disable Fax Print: Choose this option to print faxes as they are received. If you
turn off printing, color faxes will still print.
To modify Fax to PC settings the HP Software
Follow the instructions for your operating system:
Windows
1. Open the Solution Center. For more information, see
(Windows).
2. Select Settings, and then select Fax Settings.
3. Select the Fax to PC Settings tab, change the settings, and then click OK.
(Setup) button.
NOTE: Use the Solution Center to turn on Fax to PC or Fax to Mac.
Use the HP Solution Center
Mac OS X
1. Launch the HP Utility. For instructions, see
2. Click the Application icon on the toolbar.
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
Turn off Fax to PC or Fax to Mac
1. Press the
2. Select Basic Fax Setup, select Fax to PC, and then press OK.
3. Select Turn Off.
(Setup) button.
Change fax settings
After completing the steps in the getting started guide that came with the device, use the
following steps to change the initial settings or to configure other options for faxing.
•
Configure the fax header
Set the answer mode (Auto answer)
•
Set the number of rings before answering
•
Change the answer ring pattern for distinctive ring
•
Open the HP Utility.
Change fax settings 51
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Chapter 5
• Set the fax error correction mode
•
Set the dial type
Set the redial options
•
•
Set the fax speed
Set the fax sound volume
•
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP
recommends that you set up the fax header by using the software that you installed with
the device. You can also set up the fax header from the device control panel, as described
here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Enter your personal or company name using the numeric keypad, and then press
OK.
5. Enter your fax number by using the numeric keypad, and then press OK.
to select Fax Settings, and then press OK.
to select Fax Header, and then press OK.
Set the answer mode (Auto answer)
The answer mode determines whether the device answers incoming calls.
• Turn on the Auto Answer setting if you want the device to answer faxes
automatically. The device answers all incoming calls and faxes.
• Turn off the Auto Answer setting if you want to receive faxes manually. You must
be available to respond in person to the incoming fax call or the device does not
receive faxes.
To set the answer mode to manual or automatic via the device control panel
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
5. Press right arrow
OK.
When Auto Answer is On, the device answers calls automatically. When Auto
Answer is Off, it does not answer calls.
to select Fax Settings, and then press OK.
to select Answer Options, and then press OK.
to select Auto Answer, and then press OK.
to select On or Off as appropriate for your setup, and then press
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before
incoming calls are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same
phone line as the device, because you want the answering machine to answer the phone
52 Fax
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before the device does. The number of rings to answer for the device should be greater
than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the device to
answer in the maximum number of rings. (The maximum number of rings varies by
country/region.) In this setup, the answering machine answers the call and the device
monitors the line. If the device detects fax tones, it receives the fax. If the call is a voice
call, the answering machine records the incoming message.
To set the number of rings before answering via the device control panel
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
5. Enter the appropriate number of rings by using the keypad, or press left arrow
right arrow
6. Press OK to accept the setting.
to select Fax Settings, and then press OK.
to select Answer Options, and then press OK.
to select Rings to Answer, and then press OK.
to change the number of rings.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several
phone numbers on one phone line. When you subscribe to this service, each number is
assigned a different ring pattern. You can set up the device to answer incoming calls that
have a specific ring pattern.
If you connect the device to a line with distinctive ring, have your telephone company
assign one ring pattern to voice calls and another ring pattern to fax calls. HP
recommends that you request double or triple rings for a fax number. When the device
detects the specified ring pattern, it answers the call and receives the fax.
If you do not have a distinctive ring service, use the default ring pattern, which is All
Rings.
or
NOTE: The HP fax cannot receive faxes when the main phone number is off the
hook.
To change the answer ring pattern for distinctive ring via the device control panel
1. Verify that the device is set to answer fax calls automatically.
2. Press Setup.
3. Press right arrow
4. Press right arrow
When the phone rings with the ring pattern assigned to your fax line, the device
answers the call and receives the fax.
to select Basic Settings, and then press OK.
to select Ring Pattern, and then press OK.
Set the fax error correction mode
Typically, the device monitors the signals on the phone line while it is sending or receiving
a fax. If it detects an error signal during the transmission and the error-correction setting
is on, the device can request that a portion of the fax be resent.
Turn off error correction only if you are having trouble sending or receiving a fax, and you
want to accept the errors in the transmission. Turning off the setting might be useful when
Change fax settings 53
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Chapter 5
you are trying to send a fax to another country/region or receive a fax from another
country/region, or if you are using a satellite phone connection.
To set the fax error-correction mode
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is
Tone. Do not change the setting unless you know that your phone line cannot use tone
dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
to select Fax Settings, and then press OK.
to select Error Correction, and then press OK.
to select On or Off, and then press OK.
to select Basic Settings, and then press OK.
to select Tone or Pulse, and then press OK.
to select the appropriate option, and then press OK.
Set the redial options
If the device was unable to send a fax because the receiving fax machine did not answer
or was busy, the device attempts to redial based on the settings for the busy-redial and
no-answer-redial options. Use the following procedure to turn the options on or off.
• Busy redial: If this option is turned on, the device redials automatically if it receives
a busy signal. The factory-set default for this option is ON.
• No answer redial: If this option is turned on, the device redials automatically if the
receiving fax machine does not answer. The factory-set default for this option is
OFF.
To set the redial options
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
options, and then press OK.
Set the fax speed
You can set the fax speed used to communicate between your device and other fax
machines when sending and receiving faxes.
to select Fax Settings, and then press OK.
to select Redial Options, and then press OK.
to select the appropriate Busy Redial or No Answer Redial
54 Fax
Page 59
If you use one of the following, setting the fax speed to a slower speed might be required:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a lower Fax Speed.
The following table provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
To set the fax speed from the device control panel
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Select an option using the arrow keys, and then press OK.
Set the fax sound volume
Use this procedure to increase or decrease the volume of the fax sounds.
to select Fax Settings, and then press OK.
to select Fax Speed, and then press OK.
To set the fax sound volume via the device control panel
▲ Press Setup, select Fax Sound Volume, and then use the arrow keys to increase or
decrease the volume. Press OK to select the volume.
Fax over Internet Protocol (FoIP)
You may subscribe to a low cost phone service that allows you to send and receive faxes
with your device by using the Internet. This method is called Fax over Internet Protocol
(FoIP). You probably use a FoIP service (provided by your telephone company) if you:
• Dial a special access code along with the fax number, or
• Have an IP converter box that connects to the Internet and provides analog phone
ports for the fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port
labeled "1-LINE" on the device. This means that your connection to the Internet must
be done either through a converter box (which supplies regular analog phone jacks
for fax connections) or your telephone company.
Some Internet faxing services do not work properly when the device is sending and
receiving faxes at high speed (33600 bps) or when sending color faxes. If you experience
problems sending and receiving faxes while using an Internet fax service, use a slower
fax speed and only send black-and-white faxes. You can do this by using a lower Fax
Speed setting. For information on changing this setting, see
Set the fax speed.
Fax over Internet Protocol (FoIP) 55
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Chapter 5
NOTE: If you have questions about Internet faxing, contact your Internet faxing
services support department or your local service provider for further assistance.
Use reports
You can set up the device to print error reports and confirmation reports automatically for
each fax you send and receive. You can also manually print system reports as required;
these reports provide useful system information about the device.
By default, the device is set to print a report only if there is a problem sending or receiving
a fax. A confirmation message that indicates whether a fax was successfully sent appears
briefly on the control-panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the
control panel, HP Solution Center (Windows), or HP Utility (Mac OS X).
NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alert, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
NOTE: Ensure that the printhead and ink cartridges are in good conditions and
installed properly.
This section contains the following topics:
•
Print fax confirmation reports
Print fax error reports
•
Print and view the fax log
•
Clear the fax log
•
Print the details of the last fax transaction
•
Print a Caller ID History Report
•
Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these
instructions to enable fax confirmation before sending any faxes. Select either On Fax
Send or Send & Receive.
The default fax confirmation setting is Off. This means that a confirmation report is not
printed for each fax sent or received. A confirmation message indicating whether a fax
was successfully sent appears briefly on the control-panel display after each transaction.
NOTE: You can include an image of the first page of the fax on the Fax Sent
Confirmation report if you choose On Fax Send or Send & Receive, and if you scan
the fax to send from memory.
To enable fax confirmation
1. Press the
2. Press right arrow
56 Fax
(Setup) button.
to select Print Report, and then press OK.
Page 61
3. Press right arrow to select Fax Confirmation, and then press OK.
4. Press right arrow
to select one of the following, and then press OK.
Off Does not print a fax confirmation report when you send and receive
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
To include an image of the fax on the report
1. Press the
2. Select Print Report, and then select Fax Confirmation.
3. Select either On Fax Send or Send & Receive, and then press OK.
4. Select Image on Fax Send Report.
5. Select On, and then press OK.
Print fax error reports
You can configure the device so that it automatically prints a report when there is an error
during transmission or reception.
To set the device to print fax error reports automatically
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press right arrow
faxes successfully. This is the default setting.
(Setup) button.
to select Print Report, and then press OK.
to select Fax Error , and then press OK.
to select one of the following, and then press OK.
Send & Receive Prints whenever a fax error occurs. This is the default setting.
Off Does not print any fax error reports.
On Fax Send Prints whenever a transmission error occurs.
On Fax Receive Prints whenever a receiving error occurs.
Print and view the fax log
The logs list faxes that have been sent from the device control panel and all faxes that
have been received.
You can print a log of faxes that have been received and sent by the device. Each entry
in the log contains the following information:
• Transmission date and time
• Type (whether received or sent)
• Fax number
•Duration
Use reports 57
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Chapter 5
• Number of pages
• Result (status) of transmission
To print the fax log from the device control panel
1. Press Setup.
2. Press right arrow
3. Press right arrow
4. Press OK again to print the log.
To view the fax log from the HP software
Follow the instructions for your operating system.
Windows
1. Open the HP Solution Center software. For instructions, see Use the HP Solution
Center (Windows).
2. Click Settings.
3. In the Fax Settings area, click More Fax Settings, and then click Fax Log.
Mac OS X
1. Open the HP Utility. For instructions, see
2. In the Fax Settings area, click Fax Logs.
to select Print Report, and then press OK.
to select Fax Log, and then press OK.
Open the HP Utility.
Clear the fax log
Use the following steps to clear the fax log.
To clear the fax log via the device control panel
1. On the device control panel, press Setup.
2. Press the arrow key to move down to Tools, and then press OK.
3. Press the arrow key to move down to Clear Fax Log, and then press OK.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur.
Details include the fax number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. On the device control panel, press Setup.
2. Press the arrow key to move down to Print Report, and then press OK.
3. Press the arrow key to move down to Last Transaction, and then press OK.
58 Fax
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Print a Caller ID History Report
Use the following procedure to print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. Press Setup, select Printer Report, and then select Caller ID History Report.
2. Press OK.
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6 Work with ink cartridges
To ensure the best print quality from the HP All-in-One, you will need to perform some
simple maintenance procedures. This section provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
This section contains the following topics:
•
Information about ink cartridges
Check the estimated ink levels
•
Handle the ink cartridges
•
Replace the ink cartridges
•
Store printing supplies
•
Advanced ink cartridge maintainance
•
Information about ink cartridges
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• If you need to replace an ink cartridge, wait until you have the new ink cartridge
available to install before removing the old cartridge.
CAUTION: Do not leave untaped ink cartridges outside of the product for an
extended period of time. This can result in damage to the ink cartridge.
• Keep all ink cartridges in the original sealed packages until they are needed.
•
Turn off the HP All-in-One by pressing the
Wait until the power light turns off before unplugging the power cord or turning off a
power strip. If you improperly turn off the HP All-in-One, the print carriage might not
return to the correct position causing problems with the ink cartridges and print quality
issues. For more information, see
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• You do not need to replace the cartridges until print quality becomes unacceptable,
but a significant decrease in print quality may be the result of one or more depleted
cartridges. Possible solutions include checking the estimated ink levels remaining in
the cartridges, and cleaning the ink cartridges. Cleaning the ink cartridges uses some
ink. For more information, see
• Do not clean ink cartridges unnecessarily. This wastes ink and shortens the life of the
cartridges.
Turn off the device.
Clean the ink cartridges.
(Power) button located on the product.
60 Work with ink cartridges
Page 65
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
• If you are transporting the product, do the following to prevent ink leaking from the
print carriage or other damage from occurring to the product:
◦
Make sure you turn off the product by pressing the
The print carriage should be parked on the right side in the service station.
◦ Make sure you leave the ink cartridges installed.
◦ The product must be transported sitting flat; it should not be placed its side, back,
front, or top.
Related topics
Check the estimated ink levels
•
Clean the ink cartridges
•
Check the estimated ink levels
You can check the estimated ink levels from the HP Solution Center, Toolbox (Windows),
the HP Utility (Mac OS X), or the embedded Web server. For information about using
these tools, see
view this information (see
NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alert, consider having a replacement cartridge available
to avoid possible printing delays. You do not have to replace the cartridges until the
print quality is unacceptable.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see
Device management tools. You can also print the Printer Status page to
Understand the Printer Status Report and Self-Test Report).
www.hp.com/go/inkusage.
(Power) button.
Check the estimated ink levels 61
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Chapter 6
Handle the ink cartridges
Before you replace or clean an ink cartridge, you should know the part names and how
to handle the ink cartridges.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
Hold the ink cartridges by their black plastic sides, with the label on top. Do not touch the
copper-colored contacts or the ink nozzles.
NOTE: Handle the ink cartridges carefully. Dropping or jarring cartridges can cause
temporary printing problems, or even permanent damage.
Replace the ink cartridges
Follow these instructions when the ink level is low.
NOTE: When the ink level for an ink cartridge is low, a message appears on the
display. You can also check the ink levels by using the printer Toolbox (Windows) or
the HP Utility (Mac OS X).
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing. In addition, some residual ink is left in the cartridge after it is used. For
more information see
Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low-ink warning message, consider having a replacement cartridge
62 Work with ink cartridges
www.hp.com/go/inkusage.
Page 67
available to avoid possible printing delays. You do not need to replace the ink cartridges
until print quality becomes unacceptable.
For more information about ordering ink cartridges for the device, see
Order printing
supplies online.
To replace the ink cartridges
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the front access door to
access the ink cartridges, the product cannot release the cartridges for changing.
You might damage the product if the ink cartridges are not docked safely when
you try to remove them.
2. Open the front access door.
The print carriage moves to the far right side of the product.
3. Wait until the print carriage is idle and silent, and then lightly press down on an ink
cartridge to release it.
If you are replacing the tri-color ink cartridge, remove the ink cartridge from the slot
on the left.
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Chapter 6
If you are replacing the black ink cartridge, remove the ink cartridge from the slot on
the right.
4. Pull the ink cartridge toward you, out of its slot.
NOTE: HP provides recycling options for used ink cartridges in many countries/
regions. For more information, see
HP inkjet supplies recycling program.
5. Remove the new ink cartridge from its packaging and, being careful to touch only the
black plastic, gently remove the plastic tape by using the pink pull tab.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the ink cartridges. Doing so can result in clogs, ink failure, and bad
electrical connections.
64 Work with ink cartridges
Page 69
6. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into
the empty cartridge slot. Make sure you push the ink cartridge in firmly until it snaps
into place.
If you are installing the tri-color ink cartridge, slide it into the left slot.
If you are installing a black ink cartridge, slide it into the right slot.
7. Close the front access door.
8. Make sure you have letter or A4, unused, plain white paper loaded in the input tray.
For more information, see
Load media.
NOTE: If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
9. Press OK
The HP All-in-One prints an ink cartridge alignment sheet.
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Chapter 6
10. Load the ink cartridge alignment sheet face down on the scanner glass in the front
right corner with the top of the page to the right, and then press OK. For more
information, see
The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge
alignment sheet.
Load an original on the scanner glass.
Store printing supplies
Ink cartridges can be left in the device for extended periods of time. However, to assure
optimal ink cartridge health, be sure to turn off the device properly. For more information,
see
Turn off the device.
Advanced ink cartridge maintainance
This section contains the following topics:
•
Align the ink cartridges
Clean the ink cartridges
•
Align the ink cartridges
The HP All-in-One prompts you to align cartridges every time you install or replace an ink
cartridge. You can also align the ink cartridges at any time from the device control panel
or by using the software you installed with the device. Aligning the ink cartridges ensures
high-quality output.
NOTE: If you remove and reinstall the same ink cartridge, the device will not prompt
you to align the ink cartridges. It remembers the alignment values for that ink cartridge,
so you do not need to realign the ink cartridges.
To align the cartridges from the product control panel
1. Load letter or A4, unused, plain white paper in the input tray. For more information,
see
Load media.
NOTE: If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2. Press the (Setup) button on the product control panel.
66 Work with ink cartridges
Page 71
3. Selects Tools and then select Align Cartridge.
The product prints an ink cartridge alignment sheet.
4. Place the alignment sheet face down on the scanner glass. For more information, see
Load an original on the scanner glass.
5. Press OK to scan the alignment sheet.
After the alignment sheet is scanned, alignment is complete. Recycle or discard the
alignment sheet.
Advanced ink cartridge maintainance 67
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Chapter 6
To align the ink cartridges from the HP software
1. Load letter or A4, unused, plain white paper in the input tray. For more information,
see
Load media.
NOTE: If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2. Follow the instructions for your operating system. The product prints an ink cartridge
alignment sheet.
Windows
a. Open the Toolbox software. For instructions, see
Open the Toolbox.
b. Click the Device Services tab.
c. Click Align the ink cartridges.
Mac OS X
a. Open the HP Utility. For instructions, see
Open the HP Utility.
b. Click Align, and then follow the onscreen instructions.
3. Place the alignment sheet face down on the scanner glass. For more information, see
Load an original on the scanner glass.
4. Press OK to scan the alignment sheet.
After the alignment sheet is scanned, alignment is complete. Recycle or discard the
alignment sheet.
Clean the ink cartridges
Use this feature when there is streaking, white lines through any of the lines of color or
when a color is muddy. Do not clean ink cartridges unnecessarily, as this wastes ink and
shortens the life of the ink nozzles.
68 Work with ink cartridges
Page 73
To clean the ink cartridges from the product control panel
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Press Setup.
3. Select Tools, and then select Clean Cartridge.
The device prints a page that you can recycle or discard.
If copy or print quality still seems poor after you clean the ink cartridges, try cleaning
the ink cartridge contacts before replacing the affected ink cartridge.
To clean the ink cartridges from the HP software
1. Load letter, A4, or legal unused plain white paper into the input tray. For more
information, see
Load media.
2. Follow the instructions for your operating system.
Windows
a. Open the Toolbox software. For instructions, see
Open the Toolbox.
b. Click the Device Services tab.
c. Click Align the ink cartridges.
Mac OS X
a. Open the HP Utility. For instructions, see
Open the HP Utility.
b. Click Clean Printheads, and then click Clean.
3. Follow the prompts until you are satisfied with the quality of the output, and then click
Done or Finish.
If copy or print quality still seems poor after you clean the ink cartridges, try cleaning
the ink cartridge contacts before replacing the affected ink cartridge. For more
information, see
Clean the ink cartridge contacts.
Advanced ink cartridge maintainance 69
Page 74
7 Solve a problem
The information in Solve a problem suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try
using one of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
General troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Clean the area around the ink nozzles
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve wired (Ethernet) network problems (some models only)
•
Solve wireless problems (some models only)
•
Configure your firewall to work with HP devices
•
Solve device management problems
•
Troubleshoot installation issues
•
Understand the Printer Status Report and Self-Test Report
•
Understand the network configuration page (some models only)
•
Clear jams
•
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at
available to all HP customers. It is the fastest source for up-to-date device information
and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP all-in-one
• Valuable troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP all-in-one
For more information, see
3. Call HP support. Support options and availability vary by device, country/region, and
language. For more information, see
70 Solve a problem
www.hp.com/support. HP online support is
Obtain electronic support.
HP support by phone.
Page 75
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from the Toolbox (Windows) or HP Utility (Mac OS X), which
provide easy, step-by-step solutions to common printing problems. For more information,
see
Toolbox (Windows) or HP Utility (Mac OS X).
Support options and availability vary by product, country/region, and language.
HP support by phone
'The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable only for calls made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following web site:
question button to begin the support process.
The HPLIP Web site does not provide suppport for Windows or Mac OS X. If you are
using these operating systems, see
This section contains the following topics:
•
Before you call
Phone support period
•
Telephone support numbers
•
After the phone support period
•
Before you call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared
to provide the following information:
• Model number (located on the label on the front of the device)
• Serial number (located on the back or bottom of the device)
https://launchpad.net/hplip. Click the Ask a
www.hp.com/support.
HP support 71
Page 76
Chapter 7
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-
One was moved, etc.)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
72 Solve a problem
Page 77
For the most current list of telephone support numbers, see www.hp.com/support.
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Page 78
Chapter 7
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site:
HP dealer or call the support phone number for your country/region to learn more about
support options.
www.hp.com/support. Contact your
General troubleshooting tips and resources
NOTE: Many of the steps below require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the product, or you
can download the software from the HP support Web site (
Try these when you begin troubleshooting a printing problem.
• For a paper jam, see
• For paper-feed problems, such as the paper skew and paper pick, see
feed problems.
• Power light is on and not blinking. When the device is turned on for the first time, it
takes approximately 12 minutes to initialize it after the ink cartridges are installed.
• Power cord and other cables are working, and are firmly connected to the device.
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see
requirements.
• Media is loaded correctly in the input tray and is not jammed in the device.
• All packing tapes and materials are removed.
• The device is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax section of
the System Preferences. See your computer's documentation for more information.
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Clear paper jams.
www.hp.com/support).
Solve paper-
Electrical
Troubleshooting topics
•
Solve printing problems
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve wired (Ethernet) network problems (some models only)
•
Solve wireless problems (some models only)
•
Solve device management problems
•
Troubleshoot installation issues
•
74 Solve a problem
Page 79
Solve printing problems
This section contains the following topics:
•
The device shuts down unexpectedly
Error message appears on control-panel display
•
Alignment fails
•
The device is not responding (nothing prints)
•
Device takes a long time to print
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
•
The device prints half a page, then ejects the paper
•
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC) power
outlet. For voltage requirements, see
Error message appears on control-panel display
A non-recoverable error has occurred
Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and
reconnect the cables. If the problem persists, visit the HP Web site (
support) for the latest troubleshooting information, or product fixes and updates.
Electrical requirements.
www.hp.com/
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper into
the input tray. If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment will fail.
If the alignment process fails repeatedly, you might have a defective sensor or ink
cartridge. Contact HP support. Go to
country/region, and then click Contact HP for information on calling for technical support.
www.hp.com/support. If prompted, choose your
The device is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the device setup
For more information, see
General troubleshooting tips and resources.
Solve printing problems 75
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Chapter 7
Check the device software installation
If the device is turned off when printing, an alert message should appear on your computer
screen; otherwise, the device software might not be installed correctly. To resolve this,
uninstall the software completely, and then reinstall the device software. For more
information, see
Check the cable connections
• Make sure both ends of the USB cable or Ethernet cable are secure.
• If the device is connected to a network, check the following:
◦ Check the Link light on the back of the device.
◦ Make sure you are not using a phone cord to connect the device.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the device. If there is a problem communicating with the device, try temporarily disabling
the firewall. If the problem persists, the firewall is not the source of the communication
problem. Re-enable the firewall.
Uninstall and reinstall the software.
Device takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the device. For
more information, see
System requirements.
Check the device software settings
Print speed is slower when you select high print-quality settings. To increase the print
speed, select different print settings in the device driver. For more information, see
Print.
Blank or partial page printed
Clean the ink cartridge
Complete the ink cartridge cleaning procedure. For more information, see
cartridges.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the media
loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media loaded
in the tray.
More than one page is being picked
For more information on paper-feed problems, see
76 Solve a problem
Clean the ink
Solve paper-feed problems.
Page 81
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
device. For more information, see
Check the color print settings
Make sure Print in Grayscale is not selected in the print driver.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see
Set minimum margins.
Device management tools and Handle the ink cartridges.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack of
media, and make sure the tray is not overloaded. For more information, see
media.
Load
Check the media size
• Content on a page might be cut off if the document size is larger than the media that
you are using.
• Make sure the media size selected in the printer driver match the size of media loaded
in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin settings
for the document do not exceed the printable area of your device. For more information,
see
Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
Print.
Solve printing problems 77
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Chapter 7
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known software
conflicts, refer to the application's documentation, or contact the software manufacturer
for specific help.
The device prints half a page, then ejects the paper
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see
levels.
HP cannot guarantee the quality of non-HP ink cartridges.
Device management tools and Check the estimated ink
Poor print quality and unexpected printouts
If the quality of the printout is not as expected, try the following solutions to resolve the
problem. Solutions are listed in order, with the most likely solution first. If the first solution
does not solve the problem, continue trying the remaining solutions until the issue is
resolved.
This section contains the following topics:
•
Solution 1: Use genuine HP cartridges
Solution 2: Check the paper
•
Solution 3: Wait a short period of time (if possible)
•
Solution 4: Check the print settings
•
Solution 5: Check estimated ink levels and replace low or empty ink cartridges
•
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects
•
Solution 7: Clean the ink cartridges
•
Solution 8: Align the ink cartridges
•
Solution 9: Replace the problem ink cartridge
•
Solution 10: Service the product
•
Solution 1: Use genuine HP cartridges
HP recommends that you use genuine HP cartridges. Genuine HP cartridges are
designed and tested with HP printers to help you easily produce great results, time after
time. HP cannot guarantee the quality or reliability of non-HP supplies. Product service
or repairs required as a result of using a non-HP ink supply will not be covered under
warranty. HP recommends that you make sure that you are using genuine HP cartridges
before continuing.
Solution 2: Check the paper
If you see vertical streaks on your printed documents, the paper or print media might not
have been handled or stored properly. Do not replace cartridges to fix vertical streaks.
78 Solve a problem
Page 83
The images below show the difference between vertical and horizontal streaking.
Horizontal Streaks Vertical streaks
NOTE: Streaks on a copied document commonly appear when the scanner glass
or the plastic strip in the automatic document feeder (ADF) is dirty. For information
about cleaning the scanner glass and plastic strip in the ADF, see
glass and To clean the plastic strip inside the automatic document feeder,
respectively.
Use paper or other print media that is appropriate for the print job, and make sure that
you handle and store it properly:
• Load the paper print-side down in the input tray. (Many papers have printing and
nonprinting sides.)
• Make sure that the paper is not wrinkled or curled. Load only clean, wrinkle-free paper
into the product.
• Plain paper is fine for text documents. For photos, HP Advanced Photo paper is the
best choice.
• Try using a different paper. Paper that does not accept ink well is also prone to print
defects. HP ink and paper are designed to work together.
• Store photo paper in its original packaging and inside a resealable plastic bag. Store
the paper on a flat surface and in a cool, dry place. Load photo paper only when you
are ready to print, and then put the unused paper back in the packaging.
For more information about selecting paper, see
about loading paper, see
After trying the preceding guidelines, try printing again.
If the issue persists, continue to the next solution.
Load media.
Select print media. For more information
Clean the scanner
Solution 3: Wait a short period of time (if possible)
A short period of printer inactivity can clear up some problems. If possible, let the printer
sit idle for 40 minutes, and then try printing again.
If the issue persists, continue to the next solution.
Solution 4: Check the print settings
Follow these steps to check the print settings to make sure that they are appropriate for
your print job.
Poor print quality and unexpected printouts 79
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Chapter 7
Step 1: Check the print quality settings
The print quality settings in the product software might not be optimized for the type of
document you are printing. Follow these steps to check these settings.
If the issue persists, continue to the next solution
Step 2: Check the Print in Grayscale
setting.
Windows
1. In the software program from which you want to print, click the File menu, click
Print, and then click Setup, Properties, or Preferences.
(Specific options might vary depending on the application that you are using.)
2. On the Features tab, review the following options, and then make any necessary
changes.
• Print quality: If you are not satisfied with the quality of your printouts, increase
the print quality. To print more quickly, decrease the print quality.
• Paper type: If one of the options matches your paper type exactly, choose the
matching option rather than Automatic.
• Resizing Options: Make sure the selected option matches your paper size.
Mac OS X
1. From the File menu in your software application, choose Print.
2. Choose Paper Type/Quality from the pop-up menu (located below the Orientation
setting in Mac OS X v10.5), review the following options, and then make any
necessary changes.
• Paper Type: If one of the options matches your paper type exactly, choose the
matching option.
• Quality: you are not satisfied with the quality of your printouts, increase the print
quality. To print more quickly, decrease the print quality.
3. Choose Paper Handling from the pop-up menu, review the following options, and
then make any necessary changes.
Destination Paper Size: Make sure the selected option matches your paper size.
Step 2: Check the Print in Grayscale setting
The product software might be set to print in grayscale. Follow these steps to check this
setting.
If the issue persists, continue to the next solution.
Windows
1. In the software program from which you want to print, click the File menu, click
Print, and then click Setup, Properties, or Preferences.
(Specific options might vary depending on the application that you are using.)
2. Click the Color tab.
3. Make sure Print in Grayscale is not selected.
80 Solve a problem
Page 85
Mac OS X
1. From the File menu in your software application, choose Print.
2. Choose Paper Type/Quality from the pop-up menu (located below the Orientation
setting in Mac OS X v10.5).
3. In the Color Options area, make sure the Color setting is not set to Grayscale.
Solution 5: Check estimated ink levels and replace low or empty ink cartridges
Follow these steps to check the estimated ink levels on your product, and then replace
low cartridges according to the results.
For more information about checking ink levels, see
• If the ink-level graphic shows low cartridges, and you are not satisfied with the
quality of your prints, replace the cartridges now. For more information about
replacing cartridges, see
• If the ink-level graphic shows cartridges that are not low, you do not need to
replace the cartridges yet. Continue to the next solution.
Replace the ink cartridges.
Check the estimated ink levels.
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects
1. To help diagnose the print quality problems, follow the instructions for your particular
model to print a diagnostic report.
• If your product does not support wireless communication, see
Diagnostic Report.
• If your product supports wireless communication, see
2. After evaluating the report, if you see no defects on the diagnostic report, the print
mechanism and ink supplies are working correctly. If prints are still unsatisfactory,
check the following:
• Make sure the image file has sufficient resolution. Images that have been
enlarged too much might appear fuzzy or blurry.
• If the problem seems confined to a band near the edge of a print, the problem
might not appear on the other end of the print. Try using a program on your
computer to rotate the document or image 180 degrees.
• If the issue persists, visit the HP online support Web site at
support for further troubleshooting information.
Self-Test Report.
Print Quality
www.hp.com/
NOTE: Stop troubleshooting here. Do not continue with the steps below if the
page shows no defects.
3. If you see one or more defects on the diagnostic report, continue to the next
solution.
Poor print quality and unexpected printouts 81
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Chapter 7
Print Quality Diagnostic Report
1. Load regular, white, letter-size or A4 paper
2. On the product control panel, press
(Setup), select Print Report, select Print
Quality, and then press OK.
3. Evaluate the Print Quality Diagnostic Report:
a Ink level
b Color bars
c Large-font text
d Alignment pattern
a. Ink level: Look at the Ink level boxes to double-check cartridge ink levels. If a
box is completely white, you might need to replace that ink cartridge.
Example Ink Level - Black is low - replace. Tri-color is OK.
82 Solve a problem
Page 87
b. Color bars: Look at the color bars in the middle of the page. You should see
seven color bars. These bars should have sharp edges, should be solid (not
streaked with white or other colors), and should be uniform in color throughout.
Example of Good Color Bars: All bars are solid, sharp-edged, and extend with uniform
color across the entire page. The printer is operating correctly.
The top black bar is printed by the Black Ink Cartridge
•
The colored bars are printed by the Tri-color Ink Cartridge
•
Ragged or irregularly streaked or faded bars
Example of Bad Color Bars: The top bar is irregularly streaked or fading.
Example of Bad Color Bars: The top bar is ragged on one end.
Poor print quality and unexpected printouts 83
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Chapter 7
To prevent problems causing ragged bars on the PQ Diagnostic Report, try the
following solutions:
• Avoid leaving un-taped ink cartridges outside of the printer for an extended
period of time. For more information about handling ink cartridges, see
Handle
the ink cartridges.
•
Always turn off the product using the
(Power) button, which prevents air
from getting into the cartridges. For more information about turning off the
product, see
Turn off the device.
Regular white streaks in the bars
Example of bad color bars: The blue bar has regular white streaks.
Bar colors are not uniform
Example of Bad Color Bars: The yellow bar is streaked with another color.
c. Large-font text: Look at the large-font text above the color blocks. The type
should be sharp and clear.
Example of good large-font text
The letters are sharp and clear - the printer is operating correctly.
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Examples of bad large-font text
The letters are jagged.
The letters are smeared.
The letters are ragged on one end.
d. Alignment pattern: If the color bars and large-font text look OK and the ink
cartridges are not empty, look at the alignment pattern directly above the color
bars.
Example of a good alignment pattern.
The lines are straight.
Example of a bad alignment pattern
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Chapter 7
The lines are jagged.
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Self-Test Report
Follow these steps to print, and then evaluate a Diagnostic report.
1. Load regular, white, letter-size or A4 paper.
2. On the product control panel, press
(Setup), select Print Report, select Self-
Test, and then press OK.
To evaluate the Diagnostic Page:
1. Look at the color bars in the middle of the page. There should be three color bars and
a black bar. All the bars should have sharp edges. They should be solid (not streaked
with white or other colors). They should be uniform in color throughout.
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Chapter 7
Example of Good Bars - all bars are solid, sharp-edged, and uniformly colored - the
printer is operating correctly.
• The black bar is printed by the Black Ink Cartridge
• The colored bars are printed by the Tri-color Ink Cartridge
Ragged or irregularly streaked or faded bars
Example of bad black bar - The black bar is ragged at one end.
NOTE: To prevent problems causing ragged bars on the Self-Test Report, try
the following solutions:
• Avoid leaving un-taped ink cartridges outside of the printer for an extended period
of time. For more information about handling ink cartridges, see
Handle the ink
cartridges.
•
Always turn off the product using the
(Power) button, which prevents air from
getting into the cartridges. For more information about turning off the product, see
Turn off the device.
Regular white streaks in the bars
Example of bad color bars - the blue bar has regular white streaks.
Bar colors are not uniform
Example of Bad Color Bars - The yellow bar is streaked with another color.
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Black Text
2. Look at the black text printed on the page. The type should be sharp and clear.
Example of good black text - the letters are sharp and clear - the printer is operating correctly
Example of bad black text - the letters are smeared.
Solution 7: Clean the ink cartridges
Clean the ink cartridges if you see the following in the diagnostic report:
• Color bars: Color bars are ragged or irregularly streaked or faded; have regular,
white streaks; or are not a uniform color throughout the bar, clean the ink cartridges.
• Large-font text: Letters are smeared or ragged on one end.
For instructions, see
Clean the ink cartridges.
NOTE: Do not clean ink cartridges unnecessarily. Unnecessary cleaning wastes ink
and shortens the life of the ink nozzles.
If the issue persists, continue to the next step.
Solution 8: Align the ink cartridges
Align the ink cartridges if you see the following in the diagnostic report:
• Large-font text: Letters are jagged.
• Alignment pattern: Lines are jagged.
For instructions, see
If the issue persists, continue to the next step.
Align the ink cartridges.
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Chapter 7
Solution 9: Replace the problem ink cartridge
If you saw defects on the Print Quality Diagnostic Report or Self-Test Report and cleaning
and alignment did not help, replace the problem ink cartridge. For instructions, see
Replace the ink cartridges.
If the issue persists, continue to the next step.
Solution 10: Service the product
If you have completed all the steps listed above and are still experiencing a problem, the
product might need servicing.
To contact HP support, visit
region, and then click Contact HP for information on calling for technical support.
www.hp.com/support. If prompted, choose your country/
Clean the ink cartridge contacts
Clean the ink cartridge contacts only if you get repeated messages on the display.
Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing
is covering the ink cartridge contacts, then reinstall the ink cartridge. If you continue to
get messages to check the ink cartridges, clean the ink cartridge contacts.
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge
contacts. These can damage the ink cartridge or the HP All-in-One.
To clean the ink cartridge contacts
1. Turn on the device and open the ink cartridge door.
The print carriage moves to the far right side of the device.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the device.
NOTE: Depending how long the HP All-in-One is unplugged, the date and time
might be erased. You might need to reset the date and time later, when you plug
the power cord back in.
3. Lightly press down on the ink cartridge to release it, and then pull it toward you, out
of the slot.
4. Inspect the ink cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
6. Hold the ink cartridge by its sides.
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7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for
approximately ten minutes.
1 Copper-colored contacts
2 Ink nozzles (do not clean)
8. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks
into place.
9. Repeat if necessary for the other ink cartridge.
10. Gently close the ink cartridge door and plug the power cord into the back of the device.
Clean the area around the ink nozzles
If the device is used in a dusty environment, a small amount of debris might accumulate
inside the device. This debris can include dust, hair, carpet, or clothing fibers. When
debris gets on the ink cartridges, it can cause ink streaks and smudges on printed pages.
Ink streaking can be corrected by cleaning around the ink nozzles as described here.
NOTE: Clean the area around the ink nozzles only if you continue to see streaks
and smudges on your printed pages after you have already cleaned the ink cartridges
by using the device control panel or the software you installed with the HP All-in-One.
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
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Chapter 7
To clean the area around the ink nozzles
1. Turn on the device and open the ink cartridge door.
The print carriage moves to the far right side of the device.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the device.
NOTE: Depending how long the HP All-in-One is unplugged, the date and time
might be erased. You might need to reset the date and time later, when you plug
the power cord back in.
3. Lightly press down on the ink cartridge to release it, and then pull it toward you out,
of the slot.
NOTE: Do not remove both ink cartridges at the same time. Remove and clean
each ink cartridge one at a time. Do not leave an ink cartridge outside the device
for more than 30 minutes.
4. Place the ink cartridge on a piece of paper with the ink nozzles facing up.
5. Lightly moisten a clean foam rubber swab with distilled water, and squeeze any
excess water from it.
6. Clean the face and edges around the ink nozzle area with the swab, as shown below.
1 Nozzle plate (do not clean)
2 Face and edges around the ink nozzle area
CAUTION: Do not clean the nozzle plate.
7. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks
into place.
8. Repeat if necessary for the other ink cartridge.
9. Gently close the ink cartridge door and plug the power cord into the back of the device.
Solve paper-feed problems
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see
92 Solve a problem
Media specifications.
Page 97
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see
Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
• When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the special
media on top of other paper of the same size to help fill the tray. (Some media is
picked up more easily if the tray is full.)
• If you are using thick special media (such as brochure paper), load media so that the
tray is between 1/4 and 3/4 full. If necessary, place the media on top of other paper
of the same size so that the stack height is within this range.
Media is not coming out correctly
• Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
• Remove excess media from the output tray. There is a limit to the number of sheets
the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the device and reload the media properly, making sure that the
paper guides are properly aligned.
• Load media into the device only when it is not printing.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure the tray is not overloaded with paper.
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Chapter 7
• When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the special
media on top of other paper of the same size to help fill the tray. (Some media is
picked up more easily if the tray is full.)
• If you are using thick special media (such as brochure paper), load media so that the
tray is between 1/4 and 3/4 full. If necessary, place the media on top of other paper
of the same size so that the stack height is within this range.
• Use HP media for optimum performance and efficiency.
Solve copy problems
If the following topics do not help, see HP support for information about HP support.
•
No copy came out
Copies are blank
•
Documents are missing or faded
•
Size is reduced
•
Copy quality is poor
•
Copy defects are apparent
•
The device prints half a page, then ejects the paper
•
Paper mismatch
•
No copy came out
• Check the power
Make sure that the power cord is securely connected, and the device turned on.
• Check the status of the device
◦ The device might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
◦ The device might be jammed. Check for jams. See
• Check the trays
Make sure that media is loaded. See
Clear paper jams.
Load media for more information.
Copies are blank
• Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See
• Check the settings
The contrast setting might be set too light. Use the Copy button on the device control
panel to create darker copies.
• Check the trays
If the product has an automatic document feeder (ADF) and you are copying from the
ADF, make sure that the originals have been loaded correctly. For more information,
Load an original in the automatic document feeder (ADF).
see
94 Solve a problem
Media specifications for more information.
Page 99
Documents are missing or faded
• Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See
• Check the settings
The quality setting of Fast (which produces draft-quality copies) might be responsible
for the missing or faded documents. Change to the Normal or Best setting.
• Check the original
◦ The accuracy of the copy depends on the quality and size of the original. Use the
Copy menu to adjust the brightness of the copy. If the original is too light, the
copy might not be able to compensate, even if you adjust the contrast.
◦ Colored backgrounds might cause images in the foreground to blend into the
background, or the background might appear in a different shade.
◦ If you are copying a borderless original, load the original on the scanner glass,
not the ADF. For more information, see
Size is reduced
• The reduce/enlarge or other copy feature might have been set from the device control
panel to reduce the scanned image. Check the settings for the copy job to make sure
that they are for normal size.
• The HP software settings might be set to reduce the scanned image. Change the
settings, if needed. See the onscreen Help for the HP software for more information.
Copy quality is poor
• Take steps to improve the copy quality
◦ Use quality originals.
◦ Load the media correctly. If the media is loaded incorrectly, it might skew, causing
unclear images. See
◦ Use or make a carrier sheet to protect your originals.
• Check the device
◦ The scanner lid might not be closed properly.
◦ The scanner glass or lid backing might need cleaning. See
for more information.
◦ If the product has an automatic document feeder (ADF), ADF might need
cleaning. See
Maintain the device for more information.
Media specifications for more information.
Load an original on the scanner glass.
Media specifications for more information.
Maintain the device
Copy defects are apparent
• Vertical white or faded stripes
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See
• Too light or dark
Try adjusting the contrast and copy-quality settings.
• Unwanted lines
The scanner glass, lid backing, or frame might need cleaning. See
device for more information.
Media specifications for more information.
Maintain the
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Chapter 7
• Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass
or lid backing. Try cleaning the device. See
• Copy is slanted or skewed
If the product has an automatic document feeder (ADF), check the following:
◦ Make sure that the ADF input tray is not too full.
◦ Make sure that the ADF width adjusters are snug against the sides of the media.
• Unclear text
◦ Try adjusting the contrast and copy-quality settings.
◦ The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see
• Incompletely filled text or graphics
Try adjusting the contrast and copy-quality settings.
• Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the setting
and change it to enhance text or photographs, if needed. For more information, see
Change copy settings.
• Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the setting
and change it to enhance text or photographs, if needed. For more information, see
Change copy settings.
Change copy settings.
Maintain the device for more information.
The device prints half a page, then ejects the paper
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see
levels.
HP cannot guarantee the quality of non-HP ink cartridges.
Device management tools and Check the estimated ink
Paper mismatch
Check the settings
Verify that the loaded media size and type matches the control panel settings.
Solve scan problems
If the following topics do not help, see HP support for information about HP support.
NOTE: If you are starting the scan from a computer, see the software Help for
troubleshooting information.
• Scanner did nothing
Scan takes too long
•
Part of the document did not scan or text is missing
•
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