HP Officejet 4314 User Manual

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HP Officejet 4300 All-in-One series

User Guide

HP Officejet 4300 All-in-One series

User Guide

The information contained herein is subject to change without notice.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws.

Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Windows®, Windows NT®, Windows ME®, Windows XP®, and Windows 2000® are U.S. registered trademarks of Microsoft Corporation.

Intel® and Pentium® are registered trademarks of Intel Corporation.

Energy Star® and Energy Star logo® are US registered marks of the United States Environmental Protection Agency.

Publication number: Q8081-90101

February 2006

Notice

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes.

Note: Regulatory information can be found in Technical information.

It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first.

● Governmental paper or documents:

– Passports

– Immigration papers – Selective service papers

– Identification badges,

cards, or insignias

● Governmental stamps:

– Postage stamps – Food stamps

● Checks or drafts drawn on Governmental agencies

● Paper currency, traveler’s checks, or money orders

● Certificates of deposit

● Copyrighted works

Safety information

Warning To prevent fire or

shock hazard, do not expose this product to rain or any type of moisture.

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

Warning Potential shock

hazard

1. Read and understand all instructions in the Setup Guide.

2. Use only a grounded electrical outlet when connecting the device to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

3. Observe all warnings and instructions marked on the product.

4. Unplug this product from wall outlets before cleaning.

5. Do not install or use this product near water or when you are wet.

6. Install the product securely on a stable surface.

7. Install the product in a protected location where no one can step on or trip over the power cord, and where the power cord will not be damaged.

8. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Troubleshooting

information in this User Guide.

9. No operator-serviceable parts inside. Refer servicing to qualified service personnel.

10. Use in a well-ventilated area.

11. Use only with the power adapter supplied by HP.

Warning 1 This equipment

will be inoperable when main power fails.

Warning 2 The handset

ear cap used with this product may attract dangerous objects like pins, staples, or needles. Take care to avoid harm that might occur from the retention of dangerous objects on the ear piece of the handset.

1 HP All-in-One overview........................................................................................3

The HP All-in-One at a glance................................................................................3

Control panel features............................................................................................4

Menu overview.......................................................................................................6

Text and symbols...................................................................................................7

Use the software.....................................................................................................9

2 Find more information........................................................................................ 11

Sources of information..........................................................................................11

Use the onscreen Help.........................................................................................12

3 Finish setting up the HP All-in-One................................................................... 19

Set your preferences............................................................................................19

Connection information.........................................................................................20

Fax setup..............................................................................................................22

4 Load originals and load paper...........................................................................45

Load originals.......................................................................................................45

Choose papers for printing and copying...............................................................46

Load paper...........................................................................................................47

Avoid paper jams..................................................................................................52

5 Print from your computer..................................................................................53

Print from a software application..........................................................................53

Change the print settings......................................................................................54

Stop a print job.....................................................................................................54

6 Use the fax features...........................................................................................57

Send a fax............................................................................................................57

Receive a fax........................................................................................................60

Print reports..........................................................................................................65

Stop faxing............................................................................................................66

7 Use the copy features........................................................................................67

Make a copy.........................................................................................................67

Change the copy settings.....................................................................................67

Stop copying.........................................................................................................68

8 Use the scan features......................................................................................... 69

Scan an image......................................................................................................69

Stop scanning.......................................................................................................70

9 Maintain the HP All-in-One.................................................................................71

Clean the HP All-in-One.......................................................................................71

Print a self-test report...........................................................................................74

Work with print cartridges.....................................................................................74

10 Order supplies....................................................................................................81

Order paper, or other media.................................................................................81

Order print cartridges............................................................................................81

Order other supplies.............................................................................................82

11 Troubleshooting information.............................................................................83

View the Readme file............................................................................................83

Setup troubleshooting...........................................................................................84

User Guide

Operational troubleshooting................................................................................105

12 HP warranty and support.................................................................................109

Warranty.............................................................................................................109

Get support and other information from the Internet...........................................111

Before you call HP customer support.................................................................111

Access your serial number and service ID..........................................................111

Call in North America during warranty................................................................112

Call elsewhere in the world.................................................................................112

HP Quick Exchange Service (Japan).................................................................. 114

Call HP Korea customer support........................................................................114

Prepare the HP All-in-One for shipment.............................................................114

Pack the HP All-in-One.......................................................................................116

13 Technical information......................................................................................117

System requirements..........................................................................................117

Paper specifications...........................................................................................117

Print specifications..............................................................................................118

Copy specifications.............................................................................................118

Fax specifications...............................................................................................119

Scan specifications.............................................................................................119

Physical specifications........................................................................................119

Power specifications...........................................................................................120

Environmental specifications..............................................................................120

Memory specifications........................................................................................120

Environmental product stewardship program.....................................................120

Regulatory notices..............................................................................................121

Declaration of conformity (European Economic Area)........................................125

HP Officejet 4300 All-in-One series declaration of conformity............................126

Index.........................................................................................................................127

HP Officejet 4300 All-in-One series

HP All-in-One overview

You can access many HP All-in-One functions directly, without turning on your computer. You can quickly and easily accomplish tasks such as making a copy or sending a fax from the HP All-in-One.

This section describes the HP All-in-One hardware features and control panel functions.

● The HP All-in-One at a glance

● Control panel features

● Menu overview

● Text and symbols

● Use the software

The HP All-in-One at a glance

Overview

User Guide

Label Description

1 Document feeder tray

2 Control panel display (also referred to as

the display)

3 Paper guides

4 Control panel

5 Print cartridge door

6 Input tray

7 Tray extender

8 Paper-width guide

Chapter 1

(continued)

Label Description

9 Document catcher

10 Document catcher extender

Overview

11 Handset (handset model only)

12 Power connection

13 Rear USB port

14 1-LINE (fax) and 2-EXT (phone) ports

15 Rear door

16 Rear door access tab

Control panel features

The following diagram and related table provide a quick reference to the HP All-inOne control panel features.

Label Name and Description

2 Redial/Pause: Redials the most recently dialed number or inserts a 3-second

Speed Dial: Selects a speed dial number.

pause in a fax number.

Lighter / Darker: Lightens or darkens black-and-white faxes being sent.

Fax Resolution: Adjusts the resolution for black-and-white faxes being sent.

HP Officejet 4300 All-in-One series

(continued)

Label Name and Description

5 On light: Indicates, when lighted, that the HP All-in-One is on. The light blinks

when the HP All-in-One is performing a task.

6 Attention light: When blinking, the attention light indicates an error has occurred

that requires your attention.

7 Display: View menus and messages.

8 Answer Mode: Switches among the Answer Mode settings. Depending on the

setting, the HP All-in-One automatically answers incoming phone calls, requires you to receive the fax manually, or "listens" for fax tones.

9 Flash: Cancels a fax and brings up a dial tone. Also, used to answer a call waiting

(handset model only).

10 Setup: Presents the Setup Menu for generating reports, changing fax and other

maintenance settings, and accessing the Help menu. Press

to scroll through the Help topics available, and then press OK to select a topic. The Help topic you select opens on your computer screen.

11 Fax: Places the HP All-in-One in fax mode and presents the Fax Menu. Press Fax

repeatedly to scroll through the options in the Fax Menu.

12 Scan: Places the HP All-in-One in scan mode and presents the Scan To menu for

selecting a scan destination.

13 Copy: Places the HP All-in-One in copy mode and presents the Copy Menu.

Press Copy repeatedly to scroll through the options in the Copy Menu.

Start Black: Starts a black-and-white copy, scan, or fax job.

Start Color: Starts a color copy, scan, or fax job.

Overview

Cancel: Stops a job, exits a menu, or exits settings.

Right arrow: Increases values on the display.

OK: Selects a menu or a setting on the display.

Left arrow: Decrease values on the display.

19 On: Turns the HP All-in-One on or off. The On light next to the On button is lit

when the HP All-in-One is on. The light blinks while performing a job.

When the HP All-in-One is off, a minimal amount of power is still supplied to the device. To completely disconnect the power supply to the HP All-in-One, turn the device off, and then unplug the power cord.

Keypad: Enter fax numbers, values, or text.

21 One-touch speed dial buttons: Accesses the first ten speed dial numbers. Press a

speed dial button once to select the speed dial number presented in the left column. Press the same speed dial button a second time to select the speed dial number in the right column.

User Guide

Chapter 1

Menu overview

Overview

Copy Menu

The following topics provide a quick reference to top-level menus that appear on the HP All-in-One display.

● Copy Menu

● Fax Menu

● Scan To menu

● Setup Menu

● Help Menu

The following options are available when you press the Copy button on the control panel.

Number of Copies

Reduce / Enlarge

Copy Quality

Copy Paper Size

Paper Type

Lighter / Darker

Enhancements

Set New Defaults

Fax Menu

The following options are available when you press the Fax button on the control panel.

Enter Number

Resolution

Lighter / Darker

How to Fax

Set New Defaults

Scan To menu

When you press the Scan button, a list of software applications installed on your computer appears in the menu.

HP Photosmart

Microsoft PowerPoint

Adobe Photoshop

HP Photosmart Share

HP Officejet 4300 All-in-One series

Choose the application you want to use to open and edit your scanned image. The options vary depending on the software applications installed on your computer, and might include one or more of the applications in the following example.

Setup Menu

The following options are available when you press the Setup button on the control panel.

1. Help

2. Print Report

3. Speed Dial Setup

4. Basic Fax Setup

5. Advanced Fax Setup

6. Tools

7. Preferences

Help Menu

The Help menu provides quick access to key help topics and is available in the Setup Menu when you press the Setup button. The following options are available. After you select a topic, the topic appears on your computer screen.

1. How Do I

2. Error Messages

3. Print Cartridges

4. Load Originals and Load

Paper

5. General Troubleshooting

6. Fax Troubleshooting

7. Use Fax Features

8. Use Scan Features

9. Get Support

0. Product Overview

Overview

Text and symbols

You can use the control panel keypad to enter text and symbols when you set up speed dial entries and the fax header information.

You can also enter symbols from the keypad when you dial a fax or phone number. When the HP All-in-One dials the number, it will interpret the symbol and respond accordingly. For example, if you enter a dash in the fax number, the HP All-in-One will pause before dialing the remainder of the number. A pause is useful if you need to access an outside line before dialing the fax number.

User Guide

Chapter 1

● Enter text using the keypad on the control panel

● Available symbols for dialing fax numbers

Enter text using the keypad on the control panel

Overview

You can enter text or symbols by using the keypad on the control panel.

To enter text

1. Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c correspond to the number 2, as shown on the button below.

Tip Press a button multiple times to see the available characters.

Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad.

2. After the correct letter appears, wait for the cursor to advance automatically to the right, or press

. Press the number that corresponds to the next letter in the name. Press the button multiple times until the correct letter appears. The first letter of a word is automatically set to uppercase.

To enter a space, pause, or symbol

➔

To insert a space, press Space. To enter a pause, press Redial/Pause. A dash appears in the number sequence. To enter a symbol, such as @, press the Symbols button repeatedly to scroll

through the list of available symbols: asterisk (*), dash (-), ampersand (&), period (.), slash (/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@), underscore (_), plus (+), exclamation (!), semicolon (;), question (?), comma (,), colon (:), percent (%), and approximation (~).

To erase a letter, number, or symbol

➔

If you make a mistake, press

to clear it, and then make the correct entry.

After you are done entering text, press OK to store your entry.

Available symbols for dialing fax numbers

To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of symbols. The following table provides the symbols that you can use in a fax or phone number sequence, fax header information, and speed dial entries.

Available symbols

* Displays an asterisk symbol when

Description Available when entering

required for dialing.

Fax header name, speed dial names, speed dial numbers, fax or phone numbers, and monitor dial entries

HP Officejet 4300 All-in-One series

(continued)

Available symbols

- When auto-dialing, the HP All-in-

Description Available when entering

One enters a pause in the number sequence.

Fax header name, fax header

Overview

number, speed dial names, speed dial numbers, and fax or phone numbers

( ) Displays a left or right parenthesis

W When auto-dialing, W causes the

R During auto-dialing, the R functions

+ Displays a plus symbol. This

Use the software

You can use the HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) to access many features not available from the control panel.

The software is installed on your computer when you set up the HP All-in-One. For further information, see the Setup Guide that came with your device.

Note Windows users: If you selected the minimum installation of the

HP Photosmart Software, the HP Photosmart Essential software is installed rather than the full application, HP Photosmart Premier. HP Photosmart Essential is recommended for computers with limited memory resources. HP Photosmart Essential includes a basic set of photo editing features instead of the standard set that is included on the full installation of HP Photosmart Premier.

Any mention of the software in this guide and in the onscreen Help refers to both versions of HP Photosmart Software unless otherwise noted.

to separate numbers, such as area codes, for easier reading. These symbols do not affect dialing.

HP All-in-One to wait for a dial tone before continuing to dial.

the same as a Flash button on your telephone.

symbol does not affect dialing.

Fax header name, fax header number, speed dial names, speed dial numbers, and fax or phone numbers

Speed dial numbers and fax or phone numbers

Fax header name, fax header number, speed dial names, speed dial numbers, and fax or phone numbers

User Guide

Access to the software differs by operating system (OS). For example, if you have a Windows computer, the HP Photosmart Software entry point is the HP Solution

Center. If you have a Mac, the HP Photosmart Mac Software entry point is the

HP Photosmart Studio window. Regardless, the entry point serves as the launching pad for the software and services.

Chapter 1

Overview

To open the HP Photosmart Software on a Windows computer

1. Do one of the following: – On the Windows desktop, double-click the HP Solution Center icon.

– In the system tray at the far right of the Windows taskbar, double-click the

HP Digital Imaging Monitor icon.

– On the taskbar, click Start, point to Programs or All Programs, select HP,

and then click HP Solution Center.

2. If you have more than one HP device installed, select the HP All-in-One tab.

Note On a Windows computer, the features available in the HP Solution

Center vary depending on the devices you have installed. The HP Solution Center is customized to display icons associated with the selected device. If

the selected device is not equipped with a particular feature, then the icon for that feature does not display in the HP Solution Center.

Tip If the HP Solution Center on your computer does not contain any icons,

an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software; then reinstall the software. For more information, see the onscreen Help that came with the HP All-in-One.

To open the HP Photosmart Mac Software on a Mac

1. Click the HP Photosmart Studio icon in the Dock. The HP Photosmart Studio window appears, where you can manage, edit, and

share photos.

Note On a Mac, the features available in the HP Photosmart Mac

software vary depending on the chosen device.

2. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears.

3. In the Select Device area, click the icon for the HP All-in-One. From here, you can scan, make copies, and perform maintenance procedures such as checking the ink levels for the print cartridges.

HP Officejet 4300 All-in-One series

Find more information

You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One.

Sources of information

Setup Guide

The Setup Guide provides instructions for setting up your HP All-inOne and installing software. Make sure you follow the steps in the Setup Guide in order.

Note To take full advantage of the features on the HP All-in-One,

you might need to perform additional setup or set additional preferences, described in the User Guide you are reading. For more information, see Finish setting up the HP All-in-One.

If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Troubleshooting information in this User Guide.

User Guide

HP Photosmart 2600 series printer User Guide

This User Guide contains information on how to use your HP All-inOne, including troubleshooting tips and step-by-step instructions. It also provides additional setup instructions to supplement those in the Setup Guide.

Find more information

User Guide

HP Photosmart Software Tour (Windows)

The HP Photosmart Software Tour is a fun, interactive way to get a brief overview of the software included with your HP All-in-One. You'll learn how the software you installed with your HP All-in-One can help you edit, organize, and print your photos.

Onscreen Help

The onscreen Help provides detailed instructions on features of your HP All-in-One that are not described in this User Guide, including features that are only available using the software you installed with your HP All-in-One.

HP Photosmart Software Help (Windows)

● The Get the most out of your help topic provides information about using the onscreen Help to find instructions for using the HP Photosmart Software or the HP All-in-One. The topic also

Chapter 2

(continued)

provides information on how to view animated videos of common tasks you can perform with your software and device.

● The Get step-by-step instructions topic provides information on using the HP Photosmart Software with the HP All-in-One.

● The Explore what you can do topic provides more information about the practical and creative things you can do with the HP Photosmart Software and the HP All-in-One.

● If you need further assistance or want to check for HP software updates, see the Troubleshooting and support topic.

HP Photosmart Mac Help (Mac)

● The How Do I? topic provides access to animated videos that show you how to perform common tasks.

● The Get Started topic provides information about importing, modifying, and sharing your images.

● The Use Help topic provides information about finding information in the onscreen Help.

For more information, see Use the onscreen Help.

Find more information

www.hp.com/support If you have Internet access, you can get help and support from the

Use the onscreen Help

This User Guide describes a sampling of the features available, so you can get started using the HP All-in-One. Explore the onscreen Help that came with your device for information on all the features that the HP All-in-One supports.

Note The onscreen Help also provides troubleshooting topics to assist you in

resolving any issues you might encounter with the HP All-in-One.

Onscreen help from your device

Onscreen help is available from your device and contains additional information on select topics.

To access onscreen help from the control panel

1. Press the Setup button.

Press press OK. The help topic opens on your computer screen.

Readme

The Readme file contains the most recent information which might not be found in other publications.

Install the software to access the Readme file.

HP website. This website offers technical support, drivers, supplies, and ordering information.

until the appropriate help topic appears, and then

HP Officejet 4300 All-in-One series

The way you access and use the onscreen Help varies slightly depending on whether you are viewing the Help on a Windows computer or a Mac. Guidelines for using both Help systems are included in the following sections.

Use the Help on a Windows computer

This section explains how to access the onscreen Help on a Windows computer. It tells you how to use the navigation, search, and index features in the Help system to find the specific information you need.

To access the HP Photosmart Software Help on a Windows computer

1. In the HP Solution Center, click the tab for the HP All-in-One.

2. In the Device Support area, click Onscreen Guide or Troubleshooting. – If you click Onscreen Guide, a pop-up menu appears. You can choose to

open the welcome page for the entire Help system or to go specifically to the Help for the HP All-in-One.

– If you click Troubleshooting, the Troubleshooting and support page

opens.

The following diagram highlights features for finding your way around the Help.

Find more information

User Guide

1 Contents, Index, and Search tabs

2 Display area

3 Help toolbar

Contents, Index, and Search tabs

The Contents, Index, and Search tabs enable you to find any topic in the

HP Photosmart Software Help.

● Contents

Chapter 2

The Contents tab provides a top-down view of the topics in the Help, similar to the table of contents in a book. This is a useful way to find all the information provided about a single feature, such as printing photos.

– For information on tasks and features available from the control panel of the

HP All-in-One, open the 4300 series Help book near the bottom of the list.

– For troubleshooting information about the HP All-in-One, open the

Troubleshooting and support book, and then open the 4300 series Troubleshooting book.

– The other books listed on the Contents tab provide information on using the

HP Photosmart Software to complete tasks on the HP All-in-One.

Sections that contain subtopics are indicated in the list by a book icon. To view a list of the subtopics within a book, click the + sign next to the book icon. (The + sign changes to a - sign when the section is already expanded.) To view the information in a topic, click the book name or topic name on the Contents tab. The selected topic appears in the display area on the right.

Find more information

● Index

The Index tab provides an alphabetical list of index entries relevant to the topics in the HP Photosmart Software Help.

You can use the scroll bar on the right side of the list to view the different entries, or you can begin typing keywords in the text box above the list. As you type, the list of index entries automatically advances to the entries that begin with the letters you type.

When you see an index entry that relates to the information you are trying to find, double-click the index entry.

– If there is only one topic in the Help associated with that index entry, that

topic appears in the display area on the right.

– If there are many applicable topics, the Topics Found dialog box appears.

Double-click any topic listed in the dialog box to view it in the display area.

● Search

The Search tab enables you to search the entire Help system for specific words, such as "borderless print".

Tip If any of the words you are entering are fairly common (such as

"print", in the "borderless print" example), you might want to place quotation marks around the combination of words for which you are searching. This limits your search so that the results are more relevant to the information you need. Instead of returning all topics that contain either the word "borderless" or the word "print", the search will only return topics that contain the phrase "borderless print".

HP Officejet 4300 All-in-One series

After entering your search criteria, click List

Topics to view all the Help topics that contain

the words or phrases you entered. The results are listed in a three-column table. Each row contains the topic Title, the Location in the Help where the topic is contained, and the Rank, assigned based on its relevance to your search criteria.

By default, the results are sorted by Rank, so that the topic containing the most instances of your search criteria is at the top of the list. You can also sort the results by the topic's Title or Location, by clicking the table heading for that column. To view the contents of a topic, double-click that row in the results table. The selected topic appears in the display area on the right.

Display area

The display area on the right side of the Help window displays the Help topic you select from one of the tabs on the left. Help topics include descriptive text, step-bystep instructions, and illustrations, if applicable.

● Topics often include links to other topics in the Help system where you can find additional information. Sometimes a link automatically opens the new topic in the display area. At other times, there might be more than one applicable topic. When this is the case, the Topics Found dialog box appears. Double-click any topic listed in the dialog box to view it in the display area.

● Some topics include detailed instructions or additional information that is not immediately visible on the page. Look for the words Show All or Hide All at the top right side of the page. If these words are visible, it means there is additional information hidden on the page. The hidden information is indicated by dark blue text with an arrow. You can view the hidden information by clicking the dark blue text.

● Some topics include animated videos that show you how to use a particular feature. These animations are identified by a video camera icon, followed by the words "Show me how". When you click the "Show me how" link text, the animation runs in a new window.

Find more information

User Guide

Help toolbar

The Help toolbar, shown below, contains buttons that enable you to move around the topics in the Help. You can move backwards and forwards through topics that you have already viewed, or you can click the Home button to return to the main page in the HP Photosmart Software Help.

Chapter 2

Find more information

1 Show/Hide

2 Back

3 Forward

4 Home

5 Print

6 Options

The Help toolbar also contains buttons for changing the way the onscreen Help appears on your computer screen. For example, if you need more room to view the help topics in the display area on the right, you can hide the Contents, Index, and

Search tabs by clicking the Hide button.

Finally, the Print button enables you to print the page that is currently displayed on the computer screen. If the Contents tab is visible on the left when you click Print, the Print Topics dialog box appears. You can choose to print just the topic you are currently viewing in the display area, or you can print the current topic plus any subtopics associated with it. This feature is not available if the Index or Search tab is visible on the right side of the Help window.

Use the Help on a Mac

This section explains how to access the onscreen Help on a Mac. It tells you how to navigate and search the Help system to find the specific information you need.

To access the HP Photosmart Mac Help

➔

On the Help menu in the HP Photosmart Studio, choose HP Photosmart Mac

Help.

The HP Photosmart Mac Help appears. The following diagram highlights features for finding your way around the Help.

HP Officejet 4300 All-in-One series

1 Contents pane

2 Display area

3 Help toolbar

Contents pane

The HP Photosmart Mac Help opens in the Help Viewer. It is divided into two panes. When you first open the Help, the left pane contains a list of the sections in the Help related to your HP All-in-One and software.

● For information on tasks and features available from the control panel of the HP All-in-One, double-click the 4300 series Help section.

● For troubleshooting information about the HP All-in-One, double-click the 4300

series Troubleshooting section.

● The other sections listed on the Contents pane provide information on using the HP Photosmart Mac Software to complete tasks.

After you select a section of the Help to view, the Contents pane changes to show a top-down view of the topics in that section, similar to the table of contents in a book. This is a useful way to find all the information provided about a single feature, such as printing photos.

Display area

The display area in the right pane displays the Help topic you select from the

Contents pane. Help topics include descriptive text, step-by-step instructions, and

illustrations, if applicable.

● Many topics in the HP Photosmart Mac Help include information about how to use a feature from the control panel on the HP All-in-One as well as from the HP Photosmart Mac Software. Use the scroll bars to the right of the display area

Find more information

User Guide

Chapter 2

Find more information

to view all the content in a particular topic. Sometimes important information is not visible in the window without scrolling.

● Topics often include links or references to other topics in the Help system where you can find additional information.

– If the related topic appears in the same section of the Help, the topic

automatically opens in the display area.

– If the related topic appears in a different section of the Help, the current topic

provides a reference telling you which section you need to open. To view other sections in the Help, click Main Menu from the Contents pane on the left, and then click the appropriate section. You can then locate the related topic by using the list of topics that appears on the Contents pane, or you can search for the topic, as described in the next section.

● Some topics include animated videos that show you how to use a particular feature. These animations are identified by a video camera icon, followed by the words "Show me how". When you click the video camera icon, the animation runs in a new window.

Help toolbar

The Help toolbar, shown below, contains buttons that enable you to move around the topics in the Help. You can move backwards or forwards through topics that you have already viewed, or you can click the Home button to access other sections of the HP

Photosmart Mac Help.

1 Back / Forward

2 Home

3 Search area

The Help toolbar also contains a text box that enables you to search the entire Help system for specific words, such as "borderless print".

After entering your search criteria, press R

ETURN on your keyboard to view a list of all

the topics that contain the words or phrases you entered. The results are listed in a multi-column table. Each row contains the title of the Topic and the Relevance (assigned based on its relevance to your search criteria). If you are using OS 10.2.8 or 10.3.x, the search results also include the Location in the Help where the topic is contained.

By default, the results are sorted by Relevance, so that the topic that best matches your search criteria is at the top of the list. You can also sort the results by the Topic or Location (OS 10.2.8 or 10.3.x) by clicking the table heading for that column. To view the contents of a topic, double-click that row in the results table. The selected topic appears.

HP Officejet 4300 All-in-One series

Finish setting up the HP All-inOne

After you have completed the steps in your Setup Guide, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for your device, including information on setting preferences.

● Set your preferences

● Connection information

● Fax setup

Set your preferences

You can change the settings on the HP All-in-One so that it behaves according to your preference. For example, you can set general device preferences, such as the language used to display messages and the date and time on the display. You can also restore the device settings to what they were when you purchased your device. This will erase any new defaults you have set.

● Set your language and country/region

● Set the date and time

● Adjust the volume

Set your language and country/region

The language and country/region setting determines which language the HP All-inOne uses to show messages on the display. Usually, you set the language and country/region when you first set up the HP All-in-One. However, you can change the setting at any time by using the following procedure.

Finish setup

To set your language and country/region

1. Press Setup.

2. Press 7, and then press 1. This selects Preferences and then selects Set Language & Country/Region.

Press use appears, press OK.

4. When prompted, press 1 for Yes or 2 for No.

Press

you want to select appears, press OK.

6. When prompted, press 1 for Yes or 2 for No.

Set the date and time

You can set the date and time from the control panel. The date and time format is based on the language and country/region setting. When you send a fax, the current date and time are transmitted, along with your name and fax number, as part of the fax header.

User Guide

or to scroll through the languages. When the language you want to

to scroll through the countries/regions. When the country/region

Chapter 3

Note In some countries/regions, the date and time stamp on the fax header is

a legal requirement.

If the HP All-in-One loses power for more than 72 hours, you might need to reset the date and time.

To set the date and time

1. Press Setup.

2. Press 6, and then press 3. This selects Tools and then selects Date and Time.

3. Enter the month, day, and year by pressing the appropriate numbers on the keypad. Depending on your country/region setting, you might enter the date in a different order.

4. Enter the hours and minutes.

5. If your time is displayed in the 12-hour format, press 1 for AM, or 2 for PM. The new date and time settings appear on the display.

Adjust the volume

The HP All-in-One provides three levels for adjusting the Ring and Beep Volume and the Phone Line Monitor Volume.

The ring volume is the volume of the phone rings. The beep volume is the level of button press and error beeps. The default Ring and Beep Volume setting is Soft.

The Phone Line Monitor Volume is the volume of dial tones and fax tones. The default Phone Line Monitor Volume is Medium.

To adjust the Ring and Beep Volume from the control panel

1. Press Setup.

2. Press 4, and then press 4 again. This selects Basic Fax Setup and then selects Ring and Beep Volume.

Finish setup

Press

4. Press OK.

To adjust the Phone Line Monitor Volume from the control panel

1. Press Setup.

2. Press 4, and then press 5. This selects Basic Fax Setup and then selects Phone Line Monitor Volume.

Press

4. Press OK.

to select one of the options: Soft, Loud, or Off.

to select one of the options: Medium, High, or Low.

Connection information

The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share your printer over an existing Ethernet network using a computer as a print server.

● Supported connection types

● Connect using a USB cable

HP Officejet 4300 All-in-One series

● Use printer sharing

Supported connection types

Description Recommended

number of connected computers for best performance

USB connection One computer

connected with a USB cable to the rear USB 1.1 full speed peripheral connection port on the HP All-inOne.

Printer sharing Five.

The host computer must be on at all times in order to print from the other computers.

Connect using a USB cable

Refer to the Setup Guide that came with the HP All-in-One for detailed instructions on using a USB cable to connect a computer to the rear USB port.

Use printer sharing

If your computer is on a network, and another computer on the network has an HP Allin-One connected to it by a USB cable, you can print to that printer using printer sharing.

The computer directly connected to the HP All-in-One acts as the host for the printer and has full software functionality. The other computer, which is referred to as a client, has access only to the print features. You must perform other functions from the host computer or from the control panel on the HP All-in-One.

Supported software features

All features are supported.

All features resident on the host computer are supported. Only printing is supported from the other computers.

Setup instructions

Follow the Setup Guide for detailed instructions.

Follow the instructions in Use

printer sharing.

Finish setup

User Guide

To enable printer sharing on a Windows computer

➔

Refer to the user guide that came with your computer or see the Windows onscreen Help.

To enable printer sharing on a Mac

1. On both the client and host computers, do the following: a. Click System Preferences in the Dock, or, from the Apple menu, choose

System Preferences.

The System Preferences dialog appears.

Chapter 3

2. On the host computer, do the following:

Fax setup

After completing all the steps in the Setup Guide, use the instructions in this section to complete your fax setup. Please keep your Setup Guide for later use.

In this section, you will learn how to set up the HP All-in-One so that faxing works successfully with equipment and services you might already have on the same phone line as the HP All-in-One.

● Set up the HP All-in-One for faxing

● Change settings on the HP All-in-One to receive faxes

● Test your fax setup

● Set the fax header

b. In the Internet & Network area, click Sharing. c. From the Services tab, click Printer Sharing.

a. Click System Preferences in the Dock, or, from the Apple menu, choose

System Preferences.

The System Preferences dialog appears.

b. In the Hardware area, click Print & Fax. c. Do one of the following, depending on your OS:

• (OS 10.2.8 or 10.3.x) From the Printing tab, click the check box to

Share my printers with other computers.

• (OS 10.4.x) Click Sharing, click the check box to Share this printer

with other computers, and then select the printer to share.

Set up the HP All-in-One for faxing

Before you begin setting up the HP All-in-One for faxing, determine which kind of phone system your country/region uses. The instructions for setting up the HP All-inOne for faxing differ depending on whether you have a serial- or parallel-type phone

Finish setup

system.

● If you do not see your country/region listed in the table below, you probably have a serial-type phone system. In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the HP All-in-One. Instead, all equipment must be connected at the telephone wall jack.

Note In some countries/regions that use serial-type phone systems, the

phone cord that came with the HP All-in-One might have an additional wall plug attached to it. This enables you to connect other telecom devices to the wall jack where you plug in the HP All-in-One.

● If your country/region is listed in the table below, you probably have a paralleltype telephone system. In a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the "2-EXT" port on the back of the HP All-in-One.

HP Officejet 4300 All-in-One series

Note If you have a parallel-type phone system, HP recommends you use

the 2-wire phone cord supplied with the HP All-in-One to connect the HP All-in-One to the telephone wall jack.

Countries/regions with a parallel-type phone system

Argentina

Australia Brazil

Canada Chile China

Colombia Greece India

Indonesia Ireland Japan

Korea Latin America Malaysia

Mexico Philippines Poland

Portugal Russia Saudi Arabia

Singapore Spain Taiwan

Thailand USA Venezuela

Vietnam

If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.

User Guide

Choose the correct fax setup for your home or office

To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP All-in-One. This is important because you might need to connect some of your existing office equipment directly to the HP All-inOne, and you might also need to change some fax settings before you can fax successfully.

To determine the best way to set up the HP All-in-One in your home or office, first read through the questions in this section and record your answers. Next, refer to the table in the following section and choose the recommended setup case based on your answers.

Make sure to read and answer the following questions in the order they are presented.

1. Do you have a digital subscriber line (DSL) service through your telephone company? (DSL might be called ADSL in your country/region.)

❑

Yes, I have DSL.

❑

No.

If you answered Yes, proceed directly to Case B: Set up the HP All-in-One with

DSL. You do not need to continue answering questions.

If you answered No, please continue answering questions.

2. Do you have a private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system?

Finish setup

Chapter 3

If you answered Yes, proceed directly to Case C: Set up the HP All-in-One with a

PBX phone system or an ISDN line. You do not need to continue answering

questions. If you answered No, please continue answering questions.

3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns?

❑

Yes, I have distinctive ring.

❑

No. If you answered Yes, proceed directly to Case D: Fax with a distinctive ring

service on the same line. You do not need to continue answering questions.

If you answered No, please continue answering questions. Are you unsure if you have distinctive ring? Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each phone number will have a different ring pattern. For example, you can have single, double, and triple rings for the different numbers. You might assign one phone number with a single ring to your voice calls, and another phone number with double rings to your fax calls. This allows you to tell the difference between voice and fax calls when the phone rings.

4. Do you receive voice calls at the same phone number you will use for fax calls on the HP All-in-One?

❑

Yes, I receive voice calls.

❑

No.

Please continue answering questions.

5. Do you have a computer dial-up modem on the same phone line as the HP All-inOne?

❑

Yes, I have a computer dial-up modem.

❑

No. Are you unsure if you use a computer dial-up modem? If you answer Yes to any of the following questions, you are using a computer dial-up modem: – Do you send and receive faxes directly to and from your computer software

applications through a dial-up connection? – Do you send and receive e-mail messages on your computer through a dial-

up connection? – Do you access the Internet from your computer through a dial-up connection?

Please continue answering questions.

6. Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the HP All-in-One?

❑

Yes, I have an answering machine.

❑

No.

Please continue answering questions.

7. Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the HP All-in-One?

❑

Yes, I have a voice mail service.

❑

No. After you have completed answering the questions, proceed to the next section to select your fax setup case.

HP Officejet 4300 All-in-One series

Select your fax setup case

Now that you have answered all the questions about the equipment and services that share the phone line with the HP All-in-One, you are ready to choose the best setup case for your home or office.

From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system. Step-by-step instructions are included for each case in the sections that follow.

If you have answered all the questions in the previous section and have none of the described equipment or services, choose "None" from the first column in the table.

Note If your home or office setup is not described in this section, set up the

HP All-in-One as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP All-in-One. If you use another phone cord, you might experience problems sending and receiving faxes.

Other equipment/ services sharing your fax line

None

(You answered No to all questions.)

DSL service

(You answered Yes to question 1 only.)

PBX or ISDN system

(You answered Yes to question 2 only.)

Distinctive ring service

(You answered Yes to question 3 only.)

Voice calls

(You answered Yes to question 4 only.)

Voice calls and voice mail service

(You answered Yes to questions 4 and 7 only.)

Recommended fax setup for parallel-type phone systems

Case A: Separate fax line (no voice calls received)

Case B: Set up the HP Allin-One with DSL

Case C: Set up the HP Allin-One with a PBX phone system or an ISDN line

Case D: Fax with a distinctive ring service on the same line

Case E: Shared voice/fax line

Case F: Shared voice/fax line with voice mail

Recommended fax setup for serial-type phone systems

Case A: Separate fax line (no voice calls received)

Case B: Set up the HP Allin-One with DSL

Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line

Case D: Fax with a distinctive ring service on the same line

Case E: Shared voice/fax line

Case F: Shared voice/fax line with voice mail

Finish setup

User Guide

Computer dial-up modem Case G: Fax line shared

with computer dial-up

Not applicable.

Chapter 3

(continued)

Other equipment/ services sharing your fax line

Recommended fax setup for parallel-type phone systems

Recommended fax setup for serial-type phone systems

(You answered Yes to question 5 only.)

Voice calls and computer dial-up modem

(You answered Yes to

modem (no voice calls received)

Case H: Shared voice/fax line with computer dial-up modem

Not applicable.

questions 4 and 5 only.)

Voice calls and answering machine

(You answered Yes to

Case I: Shared voice/fax line with answering machine

Not applicable.

questions 4 and 6 only.)

Voice calls, computer dialup modem, and answering machine

(You answered Yes to

Case J: Shared voice/fax line with computer dial-up modem and answering machine

Not applicable.

questions 4, 5, and 6 only.)

Voice calls, computer dialup modem, and voice mail service

Case K: Shared voice/fax line with computer dial-up modem and voice mail

Not applicable.

(You answered Yes to questions 4, 5, and 7 only.)

For additional fax setup information, in specific countries/regions, see the Fax Configuration website listed below.

Finish setup

Austria

www.hp.com/at/faxconfig

Germany www.hp.com/de/faxconfig

Switzerland (French) www.hp.com/ch/fr/faxconfig

Switzerland (German) www.hp.com/ch/de/faxconfig

United Kingdom www.hp.com/uk/faxconfig

Case A: Separate fax line (no voice calls received)

If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the HP All-in-One as described in this section.

HP Officejet 4300 All-in-One series

Back view of the HP All-in-One

1 Telephone wall jack

2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"

port

To set up the HP All-in-One with a separate fax line

1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

User Guide

2. Set the Answer Mode to Fax.

3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

4. Run a fax test.

When the phone rings, the HP All-in-One will answer automatically after the number of rings you set in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.

Case B: Set up the HP All-in-One with DSL

If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP All-inOne. The DSL filter removes the digital signal that can interfere with the HP All-inOne, so the HP All-in-One can communicate properly with the phone line. (DSL might be called ADSL in your country/region.)

Note If you have a DSL line and you do not connect the DSL filter, you will

not be able to send and receive faxes with the HP All-in-One.

Finish setup

Chapter 3

Back view of the HP All-in-One

1 Telephone wall jack

2 DSL filter and cord supplied by your DSL provider

3 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"

port

To set up the HP All-in-One with DSL

1. Obtain a DSL filter from your DSL provider.

2. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.

Finish setup

Note If you do not use the supplied cord to connect from the telephone

wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

3. Connect the DSL filter cord to the telephone wall jack.

Note If you have other office equipment or services attached to this

phone line, such as a distinctive ring service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines.

4. Run a fax test.

Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line

If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following:

● If you are using either a PBX or an ISDN converter/terminal adaptor, connect the HP All-in-One to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/ region, if possible.

Note Some ISDN systems allow you to configure the ports for specific

phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you

HP Officejet 4300 All-in-One series

have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

● If you are using a PBX phone system, set the call waiting tone to "off".

Note Many digital PBX systems include a call-waiting tone that is set to

"on" by default. The call waiting tone will interfere with any fax transmission, and you will not be able to send or receive faxes with the HP All-in-One. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone.

● If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.

● Make sure you use the supplied cord to connect from the telephone wall jack to the HP All-in-One. If you do not, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, you can purchase a coupler from your local electronics store and extend it.

Case D: Fax with a distinctive ring service on the same line

If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the HP All-in-One as described in this section.

User Guide

Finish setup

Back view of the HP All-in-One

1 Telephone wall jack

2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"

port

To set up the HP All-in-One with a distinctive ring service

1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

wall jack to the HP All-in-One, you might not be able to fax successfully.

Chapter 3

This special phone cord is different from the phone cords you might already have in your home or office.

2. Set the Answer Mode to Fax.

3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number.

Note By default, the HP All-in-One is set to answer all ring patterns. If

you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the HP All-in-One might answer both voice calls and fax calls or it might not answer at all.

4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

5. Run a fax test.

The HP All-in-One will automatically answer incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings

to Answer setting). Then it will begin emitting fax reception tones to the sending fax

machine and receive the fax.

Case E: Shared voice/fax line

If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP All-in-One as described in this section.

Finish setup

Back view of the HP All-in-One

1 Telephone wall jack

2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"

port

3 Telephone (optional)

To set up the HP All-in-One with a shared voice/fax line

1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

wall jack to the HP All-in-One, you might not be able to fax successfully.

HP Officejet 4300 All-in-One series

This special phone cord is different from the phone cords you might already have in your home or office.

2. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually:

– If you set up the HP All-in-One to answer calls automatically, it answers all

incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP All-in-One answers the call. To set up the HP All-in-One to answer calls automatically, set the

Answer Mode to Fax.

– If you set up the HP All-in-One to answer faxes manually, you must be

available to respond in person to incoming fax calls or the HP All-in-One cannot receive faxes. To set up the HP All-in-One to answer calls manually, set the Answer Mode to Tel.

3. Run a fax test.

4. Do one of the following, depending on your phone system: – If you have a parallel-type phone system, remove the white plug from the

port labeled 2-EXT on the back of the HP All-in-One, and then connect a phone to this port.

– If you have a serial-type phone system, you might plug your phone directly

on top of the HP All-in-One cable which has a wall plug attached to it.

If you pick up the phone before the HP All-in-One answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually.

Case F: Shared voice/fax line with voice mail

If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the HP Allin-One as described in this section.

Finish setup

User Guide

Note You cannot receive faxes automatically if you have a voice mail service

at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

Chapter 3

Back view of the HP All-in-One

1 Telephone wall jack

2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"

port

To set up the HP All-in-One with voice mail

1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

Finish setup

2. Set the Answer Mode to Tel.

3. Run a fax test.

You must be available to respond in person to incoming fax calls, or the HP All-in-One cannot receive faxes.

Case G: Fax line shared with computer dial-up modem (no voice calls received)

If you have a fax line on which you receive no voice calls, and you also have a computer dial-up modem connected on this line, set up the HP All-in-One as described in this section.

Since your computer dial-up modem shares the phone line with the HP All-in-One, you will not be able to use both your modem and the HP All-in-One simultaneously. For example, you cannot use the HP All-in-One for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet.

HP Officejet 4300 All-in-One series

Back view of the HP All-in-One

1 Telephone wall jack

2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"

port

3 Computer with modem

To set up the HP All-in-One with a computer dial-up modem

1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne.

2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One.

3. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

4. If your modem software is set to receive faxes to your computer automatically, turn off that setting.

Note If you do not turn off the automatic fax reception setting in your

modem software, the HP All-in-One will not be able to receive faxes.

Finish setup

User Guide

5. Set the Answer Mode to Fax.

6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

7. Run a fax test.

Chapter 3

Case H: Shared voice/fax line with computer dial-up modem

If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem connected on this phone line, set up the HP All-inOne as described in this section.

There are two different ways to set up the HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

● If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)

Example of a parallel splitter

● If your computer has two phone ports, set up the HP All-in-One as described below.

Finish setup

HP Officejet 4300 All-in-One series

Back view of the HP All-in-One

1 Telephone wall jack

2 "IN" phone port on your computer

3 "OUT" phone port on your computer

4 Telephone

5 Computer with modem

6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-

LINE" port

To set up the HP All-in-One on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne.

3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

Finish setup

User Guide

5. If your modem software is set to receive faxes to your computer automatically, turn off that setting.

Note If you do not turn off the automatic fax reception setting in your

modem software, the HP All-in-One will not be able to receive faxes.

Chapter 3

6. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually:

– If you set up the HP All-in-One to answer calls automatically, it answers all

Answer Mode to Fax.

– If you set up the HP All-in-One to answer faxes manually, you must be

available to respond in person to incoming fax calls or the HP All-in-One cannot receive faxes. To set up the HP All-in-One to answer calls manually, set the Answer Mode to Tel.

7. Run a fax test.

If you pick up the phone before the HP All-in-One answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually.

Case I: Shared voice/fax line with answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the HP All-in-One as described in this section.

Finish setup

Back view of the HP All-in-One

1 Telephone wall jack

2 "IN" port on your answering machine

3 "OUT" port on your answering machine

4 Telephone (optional)

5 Answering machine

6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"

port

HP Officejet 4300 All-in-One series

To set up the HP All-in-One with a shared voice/fax line with answering machine

1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne.

2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the HP All-in-One.

Note If you do not connect your answering machine directly to the HP All-

in-One, fax tones from a sending fax machine might be recorded on your answering machine, and you probably will not be able to receive faxes with the HP All-in-One.

3. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.

Note If your answering machine does not let you connect an external

phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the HP All-in-One. You can use standard phone cords for these connections.

User Guide

5. Set the Answer Mode to AnswerMachine.

6. Set your answering machine to answer after a low number of rings.

7. Change the Rings to Answer setting on the HP All-in-One to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.)

8. Run a fax test.

When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP All-in-One monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the HP All-in-One will emit fax reception tones and receive the fax; if there are no fax tones, the HP All-in-One stops monitoring the line and your answering machine can record a voice message.

Case J: Shared voice/fax line with computer dial-up modem and answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem and answering machine connected on this phone line, set up the HP All-in-One as described in this section.

Since your computer dial-up modem shares the phone line with the HP All-in-One, you will not be able to use both your modem and the HP All-in-One simultaneously.

Finish setup

Chapter 3

For example, you cannot use the HP All-in-One for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet.

There are two different ways to set the HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

Example of a parallel splitter

● If your computer has two phone ports, set up the HP All-in-One as described below.

Finish setup

Back view of the HP All-in-One

1 Telephone wall jack

2 "IN" phone port on your computer

3 "OUT" phone port on your computer

4 Telephone (optional)

5 Answering machine

6 Computer with modem

7 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-

LINE" port

HP Officejet 4300 All-in-One series

To set up the HP All-in-One on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne.

3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the HP All-in-One.

Note If you do not connect your answering machine directly to the HP All-

in-One, fax tones from a sending fax machine might be recorded on your answering machine, and you probably will not be able to receive faxes with the HP All-in-One.

4. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.

Note If your answering machine does not let you connect an external

Finish setup

User Guide

6. If your modem software is set to receive faxes to your computer automatically, turn off that setting.

Note If you do not turn off the automatic fax reception setting in your

modem software, the HP All-in-One will not be able to receive faxes.

7. Set the Answer Mode to AnswerMachine.

8. Set your answering machine to answer after a low number of rings.

9. Change the Rings to Answer setting on the HP All-in-One to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.)

10. Run a fax test.

Chapter 3

tones, the HP All-in-One stops monitoring the line and your answering machine can record a voice message.

Case K: Shared voice/fax line with computer dial-up modem and voice mail

If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the HP All-in-One as described in this section.

Note You cannot receive faxes automatically if you have a voice mail service

Finish setup

Example of a parallel splitter

● If your computer has two phone ports, set up the HP All-in-One as described below.

HP Officejet 4300 All-in-One series

Back view of the HP All-in-One

1 Telephone wall jack

2 "IN" phone port on your computer

3 "OUT" phone port on your computer

4 Telephone

5 Computer with modem

6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-

LINE" port

To set up the HP All-in-One on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne.

3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

Finish setup

User Guide

5. If your modem software is set to receive faxes to your computer automatically, turn off that setting.

Note If you do not turn off the automatic fax reception setting in your

modem software, the HP All-in-One will not be able to receive faxes.

6. Set the Answer Mode to Tel.

7. Run a fax test.

Chapter 3

You must be available to respond in person to incoming fax calls, or the HP All-in-One cannot receive faxes.

Change settings on the HP All-in-One to receive faxes

In order to receive faxes successfully, you need to change some settings on the HP All-in-One. If you are unsure which setting to choose for a specific fax option, see the fax setup information in the previous sections.

● Set the answer mode

● Set the number of rings before answering

● Change the answer ring pattern for distinctive ringing

Set the answer mode

The answer mode determines whether the HP All-in-One answers incoming calls or not. The following modes are available:

Finish setup

Fax

The HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to

Answer setting. This is the default setting.

FaxTel (handset

model only)

The HP All-in-One automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP All-in-One will receive the fax. If the call is a voice call, the HP All-in-One will create a special ring to indicate it is a voice call. You will need to answer the incoming voice call using the attached handset.

Note If the HP All-in-One determines the call is a voice call,

only the HP All-in-One will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.

Tel The HP All-in-One will not answer calls. You will need to receive

faxes manually.

AnswerMachine The HP All-in-One will monitor the line when an incoming call is

answered by a person or by the answering machine. If the HP All-in-One detects fax tones on the line, the HP All-in-One receives the fax.

To set the answer mode

1. Press Answer Mode to scroll through the available modes on the HP All-in-One.

2. When the appropriate option for your setup is shown on the display, press OK to select it.

Set the number of rings before answering

If you set the Answer Mode to Fax, FaxTel (handset model only), or

AnswerMachine you can specify how many rings should occur before the HP All-in-

One automatically answers the incoming call.

HP Officejet 4300 All-in-One series

The Rings to Answer setting is important if you have an answering machine on the same phone line as the HP All-in-One, because you want the answering machine to answer the phone before the HP All-in-One does. The number of rings to answer for the HP All-in-One should be greater than the number of rings to answer for the answering machine.

For example, set your answering machine to a low number of rings and the HP All-inOne to answer in the maximum number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the HP All-in-One will monitor the line. If the HP All-in-One detects fax tones, the HP All-in-One will receive the fax. If the call is a voice call, the answering machine will record the incoming message.

To set the number of rings before answering from the control panel

1. Press Setup.

2. Press 4, and then press 2. This selects Basic Fax Setup and then selects Rings to Answer.

Enter the appropriate number of rings by using the keypad, or press

change the number of rings.

4. Press OK to accept the setting.

Change the answer ring pattern for distinctive ringing

Many phone companies offer a distinctive ringing feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number will have a different ring pattern. You can set up the HP All-in-One to answer incoming calls that have a specific ring pattern.

If you connect the HP All-in-One to a line with distinctive ringing, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the HP All-in-One detects the specified ring pattern, it will answer the call and receive the fax.

If you do not have a distinctive ring service, use the default ring pattern, which is All

Rings.

Finish setup

User Guide

To change the answer ring pattern from the control panel

1. Verify that the Answer Mode on the HP All-in-One is set to Fax or FaxTel (handset model only).

2. Press Setup.

3. Press 5, and then press 1. This selects Advanced Fax Setup and then selects Distinctive Ring.

Press

to select an option, and then press OK.

When the phone rings with the ring pattern assigned to your fax line, the HP All-inOne answers the call and receives the fax.

Chapter 3

Test your fax setup

Finish setup

You can test your fax setup to check the status of the HP All-in-One and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the HP All-in-One for faxing. The test does the following:

● Tests the fax hardware

● Verifies the correct type of phone cord is connected to the HP All-in-One

● Checks that the phone cord is plugged into the correct port

● Checks for a dial tone

● Checks for an active phone line

● Tests the status of your phone line connection

The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test.

To test your fax setup from the control panel

1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions.

2. Insert the print cartridges and load full-size paper in the input tray before starting the test.

3. Press Setup.

4. Press 6, then press 6 again. This selects the Tools menu and then selects Run Fax Test. The HP All-in-One displays the status of the test on the display and prints a report.

5. Review the report. – If the test passes and you are still having problems faxing, check the fax

settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.

– If the test fails, review the report for more information on how to fix any

problems found.

6. After you pick up the fax report from the HP All-in-One, press OK. If necessary, resolve any problems found and rerun the test.

Set the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the HP All-in-One. You can also set up the fax header from the control panel, as described here.

Note In some countries/regions the fax header information is a legal

requirement.

To set a default fax header from the control panel

1. Press Setup.

2. Press 4, and then press 1. This selects Basic Fax Setup and then selects Fax Header.

3. Enter your personal or company name, and then press OK.

4. Enter your fax number by using the numeric keypad, and then press OK.

HP Officejet 4300 All-in-One series

Load originals and load paper

You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP Allin-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.

If you are using special papers, such as photo paper, transparency film, envelopes, or labels, or if you experience poor print quality using the Automatic setting, you can manually set the paper size and type for print and copy jobs.

● Load originals

● Choose papers for printing and copying

● Load paper

● Avoid paper jams

Load originals

You can copy, scan, or fax a single- or multiple-page letter-, A4-, or legal-size document by placing it in the document feeder tray.

Caution In areas of high humidity and temperature; avoid putting photo

originals through the automatic document feeder. They could become jammed and damage your photos.

Tip To avoid scratches or other damage to your original photos, place your

photo in a transparent photo sleeve before loading.

User Guide

To load an original in the document feeder tray

1. Load your original print side down and top first in the center of the document feeder tray. Slide the paper into the automatic document feeder until you hear a beep or see a message on the display indicating that the HP All-in-One detected the pages you loaded. The automatic document feeder holds a maximum of 20 sheets of plain paper.

Load originals and load paper

Tip For more help on loading originals in the automatic document feeder,

refer to the diagram engraved in the document feeder tray.

Chapter 4

2. Slide the paper guides inward until they stop at the left and right edges of the paper.

Choose papers for printing and copying

You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, remember to change those settings.

● Recommended papers for printing and copying

● Papers to avoid

Recommended papers for printing and copying

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. If you are printing photos, for example, load HP Premium or HP Premium Plus photo paper in the input tray.

Note 1 This device supports 10 x 15 cm (4 x 6 inch) with tab, A4-, letter-, and

legal- (US only) size paper only.

Note 2 To achieve a borderless print, you must use 10 x 15 cm (4 x 6 inch)

paper with tab. The HP All-in-One prints to the edge of three sides of the paper. When you remove the tab from the fourth side, you have a borderless print.

Papers to avoid

Load originals and load paper

To order HP papers and other supplies, go to www.hp.com/learn/suresupply. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

Note At this time, this portion of the HP website is available in English only.

Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not fill in completely.

Papers to avoid for all print and copy jobs

● Any size paper other than those listed in the Technical specifications chapter. For more information, see Technical information.

● Paper with cutouts or perforations (unless specifically designed for use with HP inkjet devices).

● Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers.

HP Officejet 4300 All-in-One series

● Extremely smooth, shiny, or coated papers not specifically designed for the HP All-in-One. They can jam the HP All-in-One or repel the ink.

● Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear.

● Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams.

● Banner paper.

● 10 x 15 cm (4 x 6 inch) photo paper with or without tabs.

Additional papers to avoid when copying

● Envelopes.

● Transparency film other than HP Premium Inkjet Transparency Film or

HP Premium Plus Inkjet Transparency Film.

● Iron-On Transfers.

● Greeting card paper.

Load paper

This section describes the procedure for loading different types and sizes of paper into the HP All-in-One for your copies, printouts, or faxes.

Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper

flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One.

● Load full-size paper

● Load 10 x 15 cm (4 x 6 inch) photo paper

● Load index cards

● Load envelopes

● Load other types of paper

Load full-size paper

You can load many types of letter, A4, or legal paper into the input tray of the HP Allin-One.

To load full-size paper

1. Slide the paper-width guide to its outermost position.

User Guide

Load originals and load paper

Chapter 4

2. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following:

– Make sure it is free of rips, dust, wrinkles, and curled or bent edges. – Make sure all the paper in the stack is the same size and type.

3. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.

Load originals and load paper

Caution Make sure that the HP All-in-One is idle and silent when you

load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.

Tip If you are using letterhead, insert the top of the page first with the

print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the input tray.

4. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input

tray and is no higher than the top of the paper-width guide.

HP Officejet 4300 All-in-One series

5. Flip the tray extender up toward you.

Note When you use legal-size paper, leave the tray extender closed.

Load 10 x 15 cm (4 x 6 inch) photo paper

You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the HP All-inOne. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper with tab.

Note For borderless printing, the HP All-in-One only supports printing 10 x 15

cm (4 x 6 inch) paper with tab.

Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper

flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One.

User Guide

To load 10 x 15 cm ( 4 x 6 inch) photo paper with tab in the input tray

1. Remove all paper from the input tray.

2. Insert the stack of photo paper into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops.

Load the photo paper so that the tabs are closest to you.

Tip For more help on loading small-size photo paper, refer to the guides

engraved in the base of the input tray for loading photo paper.

3. Slide the paper-width guide inward until it stops at the edge of the paper.

Load originals and load paper

Chapter 4

Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.

For best results, set the paper type and paper size before copying or printing.

Load index cards

You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text.

For best results, set the paper type and paper size before copying or printing.

Note The HP All-in-One leaves a 1.2 cm (.5 inch) border on one short edge.

Before printing many cards, print one test card to make sure that the border does not crop your text.

Load envelopes

Load originals and load paper

To load index cards in the input tray

1. Remove all paper from the input tray.

2. Insert the stack of cards, print side down, into the far-right side of the input tray. Slide the stack of cards forward until it stops.

3. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the input tray; make sure the stack of cards fits within the input

tray and is no higher than the top of the paper-width guide.

For best results, set the paper type and paper size before copying or printing.

You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows.

HP Officejet 4300 All-in-One series

Note For specific details on how to format text for printing on envelopes,

consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes.

To load envelopes

1. Remove all paper from the input tray.

2. Insert one or more envelopes into the far-right side of the input tray with the envelope flaps up and on the left. Slide the stack of envelopes forward until it stops.

Tip For more help on loading envelopes, refer to the diagram engraved

in the base of the input tray.

3. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the input tray; make sure the stack of envelopes fits within the

input tray and is not higher than the top of the paper-width guide.

Load other types of paper

The following papers require extra attention to load them properly.

Note Not all paper sizes and paper types are available with all the functions

on the HP All-in-One. Some paper sizes and paper types can only be used if you are starting a print job from the Print dialog box in a software application. They are not available for copying or faxing. Papers that are only available for printing from a software application are indicated as such.

HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film

➔

Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first.

Note The HP All-in-One cannot automatically detect the paper size or

paper type. For best results, set the paper type to transparency film before printing or copying onto transparency film.

User Guide

Load originals and load paper

Chapter 4

HP Iron-On Transfers (for printing only)

1. Flatten the transfer sheet completely before using it; do not load curled sheets.

Tip To prevent curling, keep transfer sheets sealed in the original

package until you are ready to use them.

2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up.

HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards (for printing only)

➔

Insert a small stack of HP greeting card paper into the input tray with the print side down; slide the stack of cards forward until it stops.

Tip Make sure the area on which you want to print is inserted first, facing

down in the input tray.

HP Inkjet labels (for printing only)

1. Always use letter or A4 label sheets designed for use with HP inkjet devices (such as HP inkjet labels), and make sure that the labels are no more than two years old. Labels on older sheets might peel off when the paper is pulled through the HP All-in-One, causing subsequent paper jams.

2. Fan the stack of labels to make sure none of the pages are sticking together.

3. Place a stack of label sheets on top of full-size plain paper in the input tray, label side down. Do not insert labels one sheet at a time.

For best results, set the paper type and paper size before copying or printing.

Avoid paper jams

To help avoid paper jams, follow these guidelines.

● Remove printed papers from the output tray frequently.

● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable

● Ensure that paper loaded in the input tray lays flat and the edges are not bent or

● Do not combine different paper types and paper sizes in the input tray; the entire

● Adjust the paper-width guide in the input tray to fit snugly against all paper. Make

● Do not force paper too far forward in the input tray.

● Use paper types that are recommended for the HP All-in-One.

Load originals and load paper

bag.

torn.

stack of paper in the input tray must be the same size and type.

sure the paper-width guide does not bend the paper in the input tray.

HP Officejet 4300 All-in-One series

Print from your computer

The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.

● Print from a software application

● Change the print settings

● Stop a print job

Print from a software application

Most print settings are automatically handled by the software application you are printing from or by HP ColorSmart technology. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features.

To print from a software application (Windows)

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the HP All-in-One is the selected printer.

4. If you need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Select the appropriate options for your print job by using the features available in the Advanced, Paper/Quality, Effects, Finishing, and Color tabs.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

User Guide

To print from a software application (Mac)

1. Make sure you have paper loaded in the input tray.

2. From the File menu in your software application, choose Page Setup.

3. Make sure the HP All-in-One is the selected printer.

4. Specify the page attributes: – Choose the paper size.

– Select the orientation. – Enter the scaling percentage.

5. Click OK.

6. From the File menu in your software application, choose Print. The Print dialog box appears, and the Copies & Pages panel opens.

7. Change the print settings for each option in the pop-up menu, as appropriate for your project.

8. Click Print to begin printing.

Chapter 5

Change the print settings

You can customize the print settings of the HP All-in-One to handle nearly any print task.

Windows users

Before you change print settings, you should decide if you want to change the settings for the current print job only, or if you want to make the settings the defaults for all future print jobs. How you display print settings depends on whether or not you want to apply the change to all future print jobs or just to the current print job.

To change the print settings for all future jobs

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Settings.

2. Make changes to the print settings, and click OK.

To change the print settings for the current job

1. On the File menu in your software application, click Print.

2. Make sure the HP All-in-One is the selected printer.

3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Make changes to the print settings, and click OK.

5. Click Print or OK in the Print dialog box to print the job.

Mac users

Use the Page Setup and Print dialog boxes to change the settings for your print job. Which dialog box you use depends on which setting you want to change.

To change the paper size, orientation, or scaling percentage

1. From the File menu in your software application, choose Page Setup.

2. Make sure the HP All-in-One is the selected printer.

3. Make changes to the paper size, orientation, and scaling percentage settings, and click OK.

To change all other print settings

1. From the File menu in your software application, choose Print.

2. Make sure the HP All-in-One is the selected printer.

3. Make changes to the print settings, and click Print to print the job.

Stop a print job

Although you can stop a print job from either the HP All-in-One or the computer, HP recommends you stop it from the HP All-in-One for best results.

HP Officejet 4300 All-in-One series

To stop a print job from the HP All-in-One

➔

Press Cancel on the control panel. If the print job does not stop, press Cancel again.

It can take a few moments for printing to be cancelled.

User Guide

Chapter 5

HP Officejet 4300 All-in-One series

Use the fax features

You can use the HP All-in-One to send and receive faxes, including color faxes. You can set up speed dial entries to send faxes quickly and easily to frequently used numbers. From the control panel, you can also set a number of fax options, such as resolution and the contrast between lightness/darkness on the faxes you send.

Note Before you begin faxing, make sure you have set up the HP All-in-One

properly for faxing. You might have already done this as part of the initial setup, by using either the control panel or the software that came with the HP All-in-One.

You can verify the fax is set up correctly by running the fax setup test from the control panel. You can access this test from the Setup menu.

● Send a fax

● Receive a fax

● Print reports

● Stop faxing

Send a fax

You can send a fax in a variety of ways. Using the control panel, you can send a blackand-white or color fax from the HP All-in-One. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before sending the fax.

● Send a basic fax

● Send a fax manually

● Send a fax using monitor dialing

Send a basic fax

You can easily send a single- or multiple-page black-and-white fax by using the control panel, as described here.

Fax

Note If you need printed confirmation that your faxes were successfully sent,

enable fax confirmation before sending any faxes.

Tip You can also send a fax manually from a phone or by using monitor

dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you need to respond to tone prompts while dialing.

User Guide

To send a basic fax from the control panel

1. Load your originals print side down and top first in the center of the document feeder tray.

2. Press Fax. The Enter Number prompt appears.

Chapter 6

Send a fax manually

Fax

3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial the last number dialed.

Tip To add a pause in the fax number you are entering, press Redial/

Pause, or press the Symbols (*) button repeatedly, until a dash (-)

appears on the display.

4. Press Start Black.

Tip If the recipient reports issues with the quality of the fax you sent, you

can try changing the resolution or contrast of your fax.

Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax. This is useful if you want to inform the recipient that you are going to send them a fax before sending it. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through the handset on your telephone. This makes it easy for you to use a calling card to send your fax.

Depending on how the recipient has their fax machine set up, the recipient might answer the phone, or the fax machine might take the call. If a person answers the phone, you can speak with the recipient before sending the fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine.

To send a fax manually from a connected phone

1. Load your originals print side down and top first in the center of the document feeder tray.

2. Dial the number by using the keypad on the phone that is connected to the HP Allin-One.

Note Do not use the keypad on the control panel of the HP All-in-One.

You must use the keypad on your phone to dial the recipient's number.

3. If the recipient answers the telephone, you can engage in a conversation before sending your fax.

Note If a fax machine answers the call, you will hear fax tones from the

receiving fax machine. Proceed to the next step to transmit the fax.

4. Once you are ready to send the fax, press Start Black or Start Color.

Note If prompted, press 1 to select Send Fax, and then press Start

Black or Start Color again.

If you were speaking with the recipient before sending the fax, inform the recipient that they should press Start on their fax machine after they hear fax tones.

HP Officejet 4300 All-in-One series

The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete.

To send a fax manually from a phone using the attached handset (handset model only)

1. Load your originals print side down and top first in the center of the document feeder tray.

2. Pick up the handset that is attached to the HP All-in-One and dial the number by using the keypad on the control panel.

3. If the recipient answers the telephone, you can engage in a conversation before sending your fax.

Note If a fax machine answers the call, you will hear fax tones from the

receiving fax machine. Proceed to the next step to transmit the fax.

4. Once you are ready to send the fax, press Start Black or Start Color.

Note If prompted, press 1 to select Send Fax, and then press Start

Black or Start Color again.

If you were speaking with the recipient before sending the fax, inform the recipient that they should press Start on their fax machine after they hear fax tones.

Send a fax using monitor dialing

Monitor dialing allows you to dial a number from the control panel as you would dial a regular telephone. When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the HP All-inOne. This enables you to respond to prompts while dialing, as well as control the pace of your dialing.

Tip If you do not enter your calling card PIN fast enough, the HP All-in-One

might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to store the PIN for your calling card.

Note Make sure the volume is turned on, or you will not hear a dial tone.

Fax

User Guide

To send a fax using monitor dialing from the control panel

1. Load your originals print side down and top first in the center of the document feeder tray.

2. Press Start Black or Start Color.

Chapter 6

Receive a fax

Fax

3. Once you hear the dial tone, enter the number by using the keypad on the control panel.

4. Follow any prompts that might occur.

Tip If you are using a calling card to send a fax and you have your calling

card PIN stored as a speed dial, when prompted to enter your PIN, press

Speed Dial or a one-touch speed dial button to select the speed dial entry

where you have your PIN stored.

Your fax is sent when the receiving fax machine answers.

Depending on the Answer Mode you select, the HP All-in-One can receive faxes automatically or manually. If you select the Fax (the default setting), FaxTel or

AnswerMachine mode, the HP All-in-One will automatically answer incoming calls

and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) If the HP All-in-One is in Tel mode, you will need to receive faxes manually.

You can receive faxes manually from a phone that is:

● Directly connected to the HP All-in-One (on the 2-EXT port)

● On the same telephone line, but not directly connected to the HP All-in-One

If you receive a legal-size fax and the HP All-in-One is not currently set to use legalsize paper, the device reduces the fax so that it fits on the paper that is loaded in the HP All-in-One. If you have disabled the Automatic Reduction feature, the HP All-inOne prints the fax on two pages.

● Receive a fax manually

● Set up backup fax reception

● Reprint received faxes from memory

● Forward faxes to another number

● Block junk fax numbers

Receive a fax manually

When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.

Note If the HP All-in-One has a handset, you can pick it up to talk or listen for

fax tones.

To receive a fax manually

1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray.

2. Remove any originals from the document feeder tray.

3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP All-in-One answers. Or, press Answer Mode repeatedly until the Tel mode appears so the HP All-in-One manually receives a fax.

HP Officejet 4300 All-in-One series

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.

5. When you hear fax tones from a sending fax machine, do the following: a. Press Start Black or Start Color on the control panel of the HP All-in-One.

b. When prompted, press 2 to select Fax Receive. c. After the HP All-in-One begins to receive the fax, you can hang up the phone

or remain on the line. The phone line is silent during fax transmission.

Set up backup fax reception

Depending on your preference and security requirements, you can set up the HP Allin-One to store all the faxes it receives, only the faxes it receives while the device is in an error condition, or none of the faxes it receives.

The following Backup Fax Reception modes are available: On, On Error Only, and

Off.

● On is the default setting. When Backup Fax Reception is On, the HP All-in-One stores all faxes it receives in memory. This enables you to reprint one or all of the most recently printed faxes if they are still saved in memory.

Note 1 After the memory becomes full, the HP All-in-One overwrites the

oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the HP All-in-One will stop answering incoming fax calls.

Note 2 If you receive a fax that is too large, such a very detailed color

photo, it might not be stored in memory due to memory limitations.

● On Error Only causes the HP All-in-One to store faxes in memory only if there is an error condition that prevents the HP All-in-One from printing the faxes (for example, if the HP All-in-One runs out of paper). The HP All-in-One will continue to store incoming faxes as long as there is memory available. (If the memory becomes full, the HP All-in-One will stop answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically and are then deleted from memory.

● Off means that faxes are never stored in memory. (You might want to turn off

Backup Fax Reception for security purposes, for example.) If an error condition

occurs that prevents the HP All-in-One from printing (for example, the HP All-inOne runs out of paper), the HP All-in-One will stop answering incoming fax calls.

Fax

User Guide

Note If Backup Fax Reception is enabled and you turn off the HP All-in-

One, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax

Log is not deleted when the HP All-in-One is turned off.

To set backup fax reception from the control panel

1. Press Setup.

2. Press 5, and then press 5 again. This selects Advanced Fax Setup and then selects Backup Fax Reception.

Chapter 6

Press

to select On, On Error Only, or Off.

4. Press OK.

Reprint received faxes from memory

If you set the Backup Fax Reception mode to On, the HP All-in-One stores faxes it receives in memory, whether the device has an error condition or not.

Note After the memory becomes full, the HP All-in-One overwrites the oldest,

printed faxes as it receives new faxes. If all the stored faxes are unprinted, the HP All-in-One will not receive any more fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.

You can reprint one or all of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout.

Fax

To reprint faxes in memory from the control panel

1. Make sure you have paper loaded in the input tray.

2. Press Setup.

3. Press 6, and then press 5. This selects Tools and then selects Reprint Faxes in Memory. The faxes are printed in the reverse order they were received with the most

recently received fax printed first, and so on.

Press

until One fax or All Faxes appears and then press OK.

5. If you want to stop reprinting the faxes in memory, press Cancel.

To delete all the faxes in memory from the control panel

➔

Turn off the HP All-in-One by pressing the On button. All faxes stored in memory will be deleted from memory when you turn off the

power to the HP All-in-One.

Note You can also delete any faxes stored in memory by selecting Clear

Fax Log from the Tools menu. To do so, press Setup, press 6, and then

press 7.

Forward faxes to another number

You can set up the HP All-in-One to forward your faxes to another fax number. If you receive a color fax, the HP All-in-One forwards the fax in black and white.

HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes.

To forward faxes from the control panel

1. Press Setup.

2. Press 5, and then press 8. This selects Advanced Fax Setup and then selects Fax Forwarding Black Only.

HP Officejet 4300 All-in-One series

Press

until On-Forward or On-Print & Forward appears, and then press OK.

– Choose On-Forward if you want to forward the fax to another number

without printing a backup copy on the HP All-in-One.

– Choose On-Print & Forward to print a backup copy of your received fax on

the HP All-in-One while forwarding the fax to another number.

4. At the prompt, enter the number of the fax machine that will receive the forwarded faxes.

5. At the prompt, enter a start time and date and a stop time and date.

6. Press OK.

Fax Forwarding appears on the display.

If the HP All-in-One loses power when Fax Forwarding is set up, the HP All-inOne saves the Fax Forwarding setting and phone number. When power is restored to the device, the Fax Forwarding setting is still On.

Note You can cancel fax forwarding by pressing Cancel on the control

panel when the Fax Forwarding message is visible on the display, or you can select Off from the Fax Forwarding Black Only menu.

Block junk fax numbers

If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers, so the HP All-in-One does not print faxes received from those numbers in the future. When an incoming fax call is received, the HP All-in-One compares the number to the list of junk fax numbers you set up to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.)

● Set the junk fax mode

● Add numbers to the junk fax list

● Remove numbers from the junk fax list

Note If the HP All-in-One is not able to forward the fax to the

designated fax machine (if it is not turned on, for example), the HP Allin-One will print the fax. If you set up the HP All-in-One to print error reports for received faxes, it will also print an error report.

Fax

User Guide

Note This feature is not supported in all countries/regions. If it is not

supported in your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu.

Set the junk fax mode

By default, Block Junk Fax mode is turned On. If you do not subscribe to a caller ID service through your phone provider, or do not want to use this feature, you can turn off this setting.

To set the junk fax mode

1. Press Setup.

2. Press 4, and then press 6.

Fax

Chapter 6

This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up.

3. Press 4 to select Block Junk Fax.

Press

to select On or Off, and then press OK.

Add numbers to the junk fax list

There are two ways to add a number to your junk list. You can select numbers from your caller ID history, or you can enter new numbers. The numbers in your junk list will be blocked if Block Junk Fax mode is set to On.

To select a number from the caller ID list

1. Press Setup.

2. Press 4 and then press 6. This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up.

3. Press 1, and then press 1. This selects Add Number to Junk List and then selects Select Number.

Press

to scroll through the numbers from which you have received faxes.

When the number you want to block appears, press OK to select it.

5. When the Select Another? prompt appears, do one of the following: – If you want to add another number to the list of junk fax numbers, press

1 to select Yes, and then repeat step 4 for each number you want to block.

– If you are done, press 2 to select No.

To manually enter a number to block

1. Press Setup.

2. Press 4, and then press 6. This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up.

3. Press 1, and then press 2. This selects Add Number to Junk List and then selects Enter Number.

4. Use the keypad to enter a fax number to block and then press OK. Make sure you enter the fax number as it appears on the display, and not the fax number that appears on the fax header of the received fax, as these numbers can

be different.

5. When the Enter Another? prompt appears, do one of the following: – If you want to add another number to the list of junk fax numbers, press

1 to select Yes, and then repeat step 4 for each number you want to block.

– If you are done, press 2 to select No.

Remove numbers from the junk fax list

If you no longer want to block a fax number, you can remove a number from your junk fax list.

To remove numbers from the list of junk fax numbers

1. Press Setup.

2. Press 4, and then press 6. This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up.

3. Press 2.

HP Officejet 4300 All-in-One series

This selects Remove Number from Junk List.

Press

want to remove appears, press OK to select it.

5. When the Delete Another? prompt appears, do one of the following: – If you want to remove another number from the list of junk fax

– If you are done, press 2 to select No.

to scroll through the numbers you have blocked. When the number you

numbers, press 1 to select Yes, and then repeat step 4 for each number you want to block.

Print reports

You can set up the HP All-in-One to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as you need them; these reports provide useful system information about the HP All-in-One.

By default, the HP All-in-One is set to print a report only if there is a problem with sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the display after each transaction.

● Print fax confirmation reports

● Print fax error reports

Print fax confirmation reports

If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On

Fax Send or Send & Receive.

The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction.

Fax

User Guide

To enable fax confirmation from the control panel

1. Press Setup.

2. Press 2, and then press 1. This selects Print Report and then selects Fax Confirmation.

Press

to select one of the following, and then press OK.

Off

On Fax Send Prints a fax confirmation report for every fax you send.

On Fax Receive Prints a fax confirmation report for every fax you receive.

Send & Receive

Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting.

Prints a fax confirmation report for every fax you send and receive.

Chapter 6

Tip If you choose On Fax Send or Send & Receive, and scan your fax

to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu.

Print fax error reports

You can configure the HP All-in-One so that it automatically prints a report when there is an error during transmission or reception.

To set the HP All-in-One to print fax error reports automatically

1. Press Setup.

2. Press 2, and then press 3. This selects Print Report and then selects Fax Error Report.

Press

to select one of the following, and then press OK.

Fax

Stop faxing

Send & Receive

Off Does not print any fax error reports.

On Fax Send Prints whenever there is a transmission error.

On Fax Receive Prints whenever there is a receiving error.

You can cancel a fax you are sending or receiving at any time.

To stop faxing from the control panel

➔

Press Cancel on the control panel to stop a fax you are sending or receiving. If the HP All-in-One does not stop faxing, press Cancel again.

The HP All-in-One prints any pages it has already started printing and then cancels the remainder of the fax. This can take a few moments.

To cancel a number you are dialing

➔

Press Cancel to cancel a number you are currently dialing.

Prints whenever there is any kind of fax error. This is the default setting.

HP Officejet 4300 All-in-One series

Use the copy features

The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to make high-quality copies of photos.

Tip For the best copy performance on standard copy projects, set the paper

size to Letter or A4, the paper type to Plain Paper, and the copy quality to Fast.

● Make a copy

● Change the copy settings

● Stop copying

Make a copy

You can make quality copies from the control panel.

To make a copy from the control panel

1. Make sure you have paper loaded in the input tray.

2. Load your originals print side down and top first in the center of the document feeder tray.

Place the pages so that the top edge of the document goes in first.

3. Press Copy and then do one of the following: – Press Start Black to initiate a black-and-white copy job.

– Press Start Color to initiate a color copy job.

Copy

Note If you have a color original, pressing Start Black produces a black-

and-white copy of the color original, while pressing Start Color produces a full-color copy of the color original.

Change the copy settings

You can customize the copy settings of the HP All-in-One to handle nearly any task.

When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs.

To change the copy settings for the current job only

1. Press Copy repeatedly to display the appropriate options. The following options are available:

– Number of Copies – Reduce / Enlarge – Copy Quality – Copy Paper Size – Paper Type – Lighter / Darker

User Guide

Chapter 7

– Enhancements – Set New Defaults

Press

3. Do one of the following: – To change more settings, press Copy.

This selects the current setting and displays the next option.

– To start the copy job, press Start Color or Start Black.

To save the current settings as defaults for future jobs

1. Make any needed changes to the settings in the Copy Menu.

2. Press Copy repeatedly until Set New Defaults appears.

Press

Stop copying

To stop copying

➔

Press Cancel on the control panel.

until the appropriate setting appears.

until Yes appears and then press OK.

Copy

HP Officejet 4300 All-in-One series

Use the scan features

Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One.

You can use the scanning features of the HP All-in-One to do the following:

● Scan text from an article into your word processor and quote it in a report.

● Print business cards and brochures by scanning a logo and using it in your

publishing software.

● Send photos to friends and relatives by scanning your favorite prints and including them in e-mail messages.

● Create a photographic inventory of your house or office.

● Archive treasured photos in an electronic scrapbook.

● Scan an image

● Stop scanning

Scan an image

You can start a scan from your computer or from the HP All-in-One. This section explains how to scan from the control panel of the HP All-in-One only.

To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) must also be installed and running on your computer prior to scanning.

● On a Windows computer, look for the HP Digital Imaging Monitor icon in the Windows system tray (at the lower right side of the screen, near the time) to verify the software is running.

User Guide

Note Closing the HP Digital Imaging Monitor icon in the Windows

system tray can cause the HP All-in-One to lose some of its scan functionality and result in the No Connection error message. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software.

● On a Mac, the software is always running.

Tip You can use the HP Photosmart Software (Windows) or HP Photosmart

Mac Software (Mac) to scan images, including panorama images. Using this software, you can also edit, print, and even share your scanned images. For more information, see the onscreen Help that came with the HP All-in-One.

Scan

To scan to a computer

1. Load your originals print side down and top first in the center of the document feeder tray.

2. Press Scan.

Chapter 8

The Scan To menu appears on the display.

3. Press OK to select the default application to receive the scan, or use the arrow buttons to highlight a different application, and then press OK.

The HP All-in-One sends the scan to the selected application.

Stop scanning

To stop scanning

➔

Press Cancel on the control panel.

Tip To force the scan to be in black and white, press Start Black instead

of pressing OK.

Scan

HP Officejet 4300 All-in-One series

Maintain the HP All-in-One

The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass strip inside the automatic document feeder to ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.

● Clean the HP All-in-One

● Print a self-test report

● Work with print cartridges

Clean the HP All-in-One

To ensure that your copies and scans remain clear, you might need to clean the glass strip or white strip inside the automatic document feeder. You might also want to dust the exterior of the HP All-in-One.

● Clean the glass strip

● Clean the white strip

● Clean the exterior

Clean the glass strip

Minor debris can accumulate on the glass strip located inside the automatic document feeder. This can cause print quality issues such as streaks or lines to appear on your printouts.

User Guide

To clean the glass strip inside the automatic document feeder

1. Turn off the HP All-in-One, and unplug the power cord.

Note Depending how long the HP All-in-One is unplugged, the date and

time might be erased. You might need to reset the date and time later, when you plug the power cord back in.

2. Lift the cover of the automatic document feeder.

There is a glass strip under the automatic document feeder.

Chapter 9

Maintain the HP All-in-One

3. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.

Caution Do not use abrasives, acetone, benzene, or carbon

tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device.

4. Close the automatic document feeder cover.

5. Plug in the power cord, and then turn on the HP All-in-One.

Caution Make sure you close the automatic document feeder cover before

loading any paper or originals. If you do not close the cover, you might damage the mechanism.

Clean the white strip

Minor debris can accumulate on the white strip located inside the automatic document feeder.

To clean the white strip

1. Turn off the HP All-in-One, and unplug the power cord.

2. Lift the cover of the automatic document feeder.

Note Depending how long the HP All-in-One is unplugged, the date and

time might be erased. You might need to reset the date and time later, when you plug the power cord back in.

HP Officejet 4300 All-in-One series

3. Clean the white strip with a soft cloth or sponge slightly moistened with a mild soap and warm water.

Wash the strip gently to loosen debris. Do not scrub the strip.

Maintain the HP All-in-One

4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the strip thoroughly with a damp cloth to remove any residual alcohol.

5. Close the automatic document feeder cover.

6. Plug in the power cord, and then turn on the HP All-in-One.

Caution Make sure you close the automatic document feeder cover before

loading any paper or originals. If you do not close the cover, you might damage the mechanism.

Clean the exterior

Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from the control panel and the interior of the HP All-in-One.

Caution To avoid damage to the exterior of the HP All-in-One, do not use

alcohol or alcohol-based cleaning products.

User Guide

Caution Be careful not to spill alcohol on the glass or exterior of the

HP All-in-One, as this might damage the device.

Chapter 9

Print a self-test report

If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your device, including your print cartridges.

To print a self-test report

1. Load letter, A4, or legal unused plain white paper into the input tray.

Maintain the HP All-in-One

2. Press Setup.

3. Press 2, then press 4. This selects Print Report and then selects Self-Test Report. The HP All-in-One prints a self-test report, which might indicate the source of the

printing problem. A sample of the ink test area of the report is shown below.

4. Make sure the lines of color extend across the page.

If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot.

If any of the remaining three lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.

If the color bars do not appear as black, cyan, magenta and yellow, you might need to clean the print cartridges. If the problem is not resolved by cleaning the print cartridges, you might need to replace the print cartridges.

Work with print cartridges

To ensure the best print quality from the HP All-in-One, you will need to perform some simple maintenance procedures and, when prompted by a message on the display, replace the print cartridges.

● Handle the print cartridges

● Replace the print cartridges

● Align the print cartridges

● Clean the print cartridges

● Clean the print cartridge contacts

HP Officejet 4300 All-in-One series

Handle the print cartridges

Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles.

Maintain the HP All-in-One

Note Handle the print cartridges carefully. Dropping or jarring cartridges can

cause temporary printing problems, or even permanent damage.

Replace the print cartridges

Follow these instructions when the ink level is low.

Note When the ink level for the print cartridge is low, a message appears on

the display. You can also check the ink levels by using the software installed with the HP All-in-One.

When you receive a low-ink warning message on the display, make sure you have a replacement print cartridge available. You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges.

To order print cartridges for the HP All-in-One, go to www.hp.com/learn/suresupply. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

For a list of print cartridge numbers, see the back cover of this guide.

User Guide

Chapter 9

Maintain the HP All-in-One

To replace the print cartridges

1. Make sure the HP All-in-One is on.

Caution If the HP All-in-One is off when you open the print cartridge door

to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely on the right side when you try to remove them.

2. Open the print cartridge door. The print carriage should move to the far right side of the HP All-in-One. If the print carriage does not move to the right side, close the door. Then, turn the

HP All-in-One off, and then on again.

3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it.

If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.

If you are replacing the black print cartridge, remove the print cartridge from the slot on the right.

1 Print cartridge slot for the tri-color print cartridge

2 Print cartridge slot for the black print cartridges

4. Pull the print cartridge toward you out of its slot.

5. If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges free of charge. For more information, go to the following website:

www.hp.com/recycle

6. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.

HP Officejet 4300 All-in-One series

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Caution Do not touch the copper-colored contacts or ink nozzles.

Touching these parts can result in clogs, ink failure, and bad electrical connections.

7. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.

If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black print cartridge, slide it into the right slot.

Maintain the HP All-in-One

User Guide

8. Close the print cartridge door.

9. If you installed a new print cartridge, the print cartridge alignment process begins.

10. Make sure you have plain paper loaded in the input tray, and then press OK.

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11. Load the print cartridge alignment sheet print side down and top first in the center

Align the print cartridges

Maintain the HP All-in-One

The HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel or by using the software you installed with the HP All-in-One. Aligning the print cartridges ensures high-quality output.

To align the print cartridges from the control panel when prompted

1. Load letter, A4, or legal unused plain white paper into the input tray.

The HP All-in-One prints a print cartridge alignment sheet.

of the document feeder tray, and then press OK. The HP All-in-One aligns the print cartridges. Recycle or discard the print

cartridge alignment sheet.

Note If you remove and reinstall the same print cartridge, the HP All-in-One

will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges.

Note If you have colored paper loaded in the input tray when you align

the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The HP All-in-One prints a print cartridge alignment sheet.

2. Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

To align the cartridges from the control panel at any time

1. Load letter, A4, or legal unused plain white paper into the input tray.

Note If you have colored paper loaded in the input tray when you align

the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

2. Press Setup.

3. Press 6, then press 2. This selects Tools and then selects Align Print Cartridge.

HP Officejet 4300 All-in-One series

The HP All-in-One prints a print cartridge alignment sheet.

4. Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK.

The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

Clean the print cartridges

Use this feature when the self-test report shows streaking, white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles.

To clean the print cartridges from the control panel

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. Press Setup.

3. Press 6, then press 1. This selects Tools and then selects Clean Print Cartridge. The HP All-in-One prints a page that you can recycle or discard. If copy or print quality still seems poor after you clean the print cartridges, try

cleaning the print cartridge contacts before replacing the affected print cartridge.

Clean the print cartridge contacts

Clean the print cartridge contacts only if you get repeated messages on the display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges.

Before cleaning the print cartridge contacts, remove the print cartridge and verify that nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you continue to get messages to check the print cartridges, clean the print cartridge contacts.

Make sure you have the following materials available:

● Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

Maintain the HP All-in-One

User Guide

Tip Coffee filters are lint-free and work well for cleaning print cartridges.

● Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).

Caution Do not use platen cleaners or alcohol to clean the print

cartridge contacts. These can damage the print cartridge or the HP All-inOne.

To clean the print cartridge contacts

1. Turn on the HP All-in-One and open the print cartridge door.

Chapter 9

The print carriage moves to the far right side of the HP All-in-One.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP All-in-One.

Note Depending how long the HP All-in-One is unplugged, the date and

time might be erased. You might need to reset the date and time later, when you plug the power cord back in.

Maintain the HP All-in-One

3. Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot.

Note Do not remove both print cartridges at the same time. Remove and

clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes.

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.

6. Hold the print cartridge by its sides.

7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes.

1 Copper-colored contacts

2 Ink nozzles (do not clean)

8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place.

9. Repeat if necessary for the other print cartridge.

10. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One.

HP Officejet 4300 All-in-One series

Order supplies

You can order HP products, such as recommended types of paper and print cartridges, online from the HP website.

● Order paper, or other media

● Order print cartridges

● Order other supplies

Order paper, or other media

To order HP papers and other supplies, such as HP Premium Photo Papers or HP Allin-One Paper, go to www.hp.com/learn/suresupply. If prompted, choose your country/ region, follow the prompts to select your product, and then click one of the shopping links on the page.

Order print cartridges

For a list of print cartridge numbers, see the back cover of this guide. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP website. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device and purchase print cartridges.

Order supplies

User Guide

Note Ordering print cartridges online is not supported in all countries/regions.

If it is not supported in your country/region, contact a local HP reseller for information about purchasing print cartridges.

To order print cartridges through the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

Note You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device.

2. Click the Estimated Ink Levels tab.

3. Click Print Cartridge Ordering Information. The print cartridge reorder numbers appear.

4. Click Order Online. HP sends detailed printer information, including model number, serial number,

and ink supply levels, to an authorized online reseller. The supplies you need are preselected; you can change quantities, add or remove items, and then check out.

Chapter 10

To find out the reorder number through the HP Photosmart Mac Software

1. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears.

2. Make sure the HP All-in-One is selected in the Devices pop-up menu.

3. From the Information and Settings pop-up menu, choose Maintain Printer. The Select Printer window appears.

4. If the Select Printerdialog box appears, choose the HP All-in-One, and click

Launch Utility.

The HP Printer Utility window appears.

5. In the Configuration Settings list, click Supply Info. The print cartridge reorder numbers appear.

6. If you want to order print cartridges, click Supplies Status in the Configuration

Settings area, and then click Order HP Supplies.

Order other supplies

To order other supplies, such as HP All-in-One software, a copy of the User Guide, a Setup Guide, or other customer-replaceable parts, call the phone number for your

Order supplies

country/region.

Country/region

Asia Pacific (except for Japan) 65 272 5300

Australia 1300 721 147

Europe +49 180 5 290220 (Germany)

New Zealand 0800 441 147

South Africa +27 (0)11 8061030

U.S. and Canada 1-800-HP-INVENT (1-800-474-6836)

To order supplies in other countries/regions not listed in the table, go to www.hp.com/

support. If prompted, choose your country/region, and then click Contact HP for

information on calling for technical support.

Number for ordering

+44 870 606 9081 (U.K.)

HP Officejet 4300 All-in-One series

Troubleshooting information

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1. Disconnect the USB cable from the computer.

2. Uninstall the software (if you have already installed it).

3. Restart your computer.

4. Turn off the HP All-in-One, wait one minute, then restart it.

5. Reinstall the HP All-in-One software.

Caution Do not connect the USB cable to the computer until prompted by the

software installation screen.

For information about uninstalling and reinstalling the software, see Uninstall and

reinstall the software.

See the list below for information on other topics covered in this chapter.

Troubleshooting

Additional troubleshooting topics in this User Guide

● Setup troubleshooting: Contains information on hardware setup, software installation, and fax setup troubleshooting information.

● Operational troubleshooting: Contains information on issues that might occur during normal tasks when using the HP All-in-One features.

Additional sources of information are also available for helping you troubleshoot issues you might have with the HP All-in-One or HP Photosmart Software. See Find

more information.

If you are unable to solve the problem using the onscreen Help or HP websites, call HP Support using the number for your country/region.

View the Readme file

You might want to refer to the Readme file for information on system requirements and possible installation problems.

● From a Windows computer, you can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to OfficeJet All-

In-One 4300 series, and then clicking Readme.

● From a Mac, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM.

User Guide

Chapter 11

Setup troubleshooting

This section includes installation and configuration troubleshooting tips for some of the most common issues associated with hardware, software, and fax setup.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

The HP All-in-One will not turn on

Cause The HP All-in-One is not properly connected to a power supply.

Solution

● Make sure the power cord is firmly connected to both the HP All-in-One and the power adaptor. Plug the power cord into a grounded power outlet, surge protector, or power strip.

Troubleshooting

1 Power connection

2 Power cord and adaptor

3 Grounded power outlet

● If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All-in-One directly into a grounded power outlet.

● Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

● If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause You pressed the On button too quickly.

Solution The HP All-in-One might not respond if you press the On button too

quickly. Press the On button once. It might take a few minutes for the HP All-inOne to turn on. If you press the On button again during this time, you might turn the device off.

HP Officejet 4300 All-in-One series

Warning If the HP All-in-One still does not turn on, it might have a

mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

I connected the USB cable, but I am having problems using the HP All-in-One with my computer

Solution You must first install the software that came with the HP All-in-One

before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable before prompted can cause errors.

Once you have installed the software, connecting your computer to the HP All-inOne with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All-in-One. You can connect to any USB port on the back of your computer.

User Guide

Troubleshooting

For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One.

I received a message on the display to attach the control panel faceplate

Solution This might mean the control panel faceplate is not attached, or it is

attached incorrectly. Make sure to align the faceplate over the buttons on the top of the HP All-in-One and snap it firmly into place. Ensure that there are no buttons trapped under the cover and that all buttons are visible and extend to the same height.

Chapter 11

For more information on attaching the control panel faceplate, see the Setup Guide that came with the HP All-in-One.

The display shows the wrong language

Solution You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region.

The wrong measurements are showing in menus on the display

Solution You might have selected the incorrect country/region when setting up

the HP All-in-One. The country/region you select determines the paper sizes shown on the display.

To change the country/region, you must reset the language settings. You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region.

Troubleshooting

I received a message on the display to align the print cartridges

Solution The HP All-in-One prompts you to align cartridges every time you

install a new print cartridge. For more information, see Align the print cartridges.

Note If you remove and reinstall the same print cartridge, the HP All-in-

One will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges.

I received a message on the display that the print cartridge alignment failed

Cause The incorrect type of paper is loaded in the input tray (for example,

colored paper, paper with text on it or, certain recycled paper).

Solution Load unused plain white letter or A4 paper into the input tray, and

then try the alignment again.

HP Officejet 4300 All-in-One series

Cause Protective tape is covering the print cartridges.

Solution Check each print cartridge. The tape might have been removed from

the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

Reinsert the print cartridges and verify that they are fully inserted and locked in place.

For more information about installing print cartridges, see Replace the print

cartridges.

Cause The contacts on the print cartridge are not touching the contacts in the

print carriage.

Solution Remove and then reinsert the print cartridges. Verify that they are fully

inserted and locked in place.

For more information about installing print cartridges, see Replace the print

cartridges.

Cause The print cartridge or sensor is defective.

Solution Contact HP Support. Go to www.hp.com/support. If prompted, choose

your country/region, and then click Contact HP for information on calling for technical support.

Troubleshooting

User Guide

The HP All-in-One does not print

Solution If the HP All-in-One and computer are not communicating with each

other, try the following:

● Look at the display on the HP All-in-One. If the display is blank and the light next to the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

● Make sure the print cartridges are installed.

● Make sure you have paper loaded in the input tray.

● Check that the HP All-in-One does not have a paper jam.

● Check that the print carriage is not jammed.

Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again.

● Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For

Chapter 11

more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

● Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

● Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

● Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

Troubleshooting

● If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

● Check other printers or scanners. You might need to disconnect older products from your computer.

● Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-inOne off and then on again.

● After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again.

● If necessary, remove and then install the software you installed with the HP All-in-One again. For more information, see Uninstall and reinstall the

software.

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

I received a message on the display about a paper jam or a blocked carriage

Solution If either a paper jam or blocked carriage error message appears on

the display, there might be some packing material inside the HP All-in-One. Look inside the device, including the print cartridge door.

HP Officejet 4300 All-in-One series

If you remove any packaging material, turn off the HP All-in-One, and then turn it on again.

Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware

setup troubleshooting.

During a normal installation of the HP All-in-One software, the following events occur:

1. The HP All-in-One software CD-ROM runs automatically.

2. The software installs.

3. Files are copied to your computer.

4. You are requested to connect the HP All-in-One to your computer.

5. A green OK and check mark appear on an installation wizard screen.

6. You are requested to restart your computer.

7. The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) runs.

8. The registration process runs.

If any of these things did not occur, there might be a problem with the installation.

To check the installation on a Windows computer, verify the following:

● Start the HP Solution Center and check to make sure the following buttons appear: Scan Picture, Scan Document, Send a Fax. If the icons do not appear immediately, you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the buttons are missing in the

HP Solution Center (Windows).

● Open the Printers dialog box and check to see that the HP All-in-One is listed.

● Look in the system tray at the far right of the Windows taskbar for an HP All-in-

One icon. This indicates that the HP All-in-One is ready.

Troubleshooting

User Guide

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1. From the Windows Start menu, click Run.

2. In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

To start the installation from a Mac

1. Double-click the CD icon on your desktop to view the contents of the CD.

2. Double-click the installation icon.

Chapter 11

The minimum system checks screen appears (Windows)

Solution Your system does not meet the minimum requirements to install the

software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

You can also try installing HP Photosmart Essential instead. HP Photosmart Essential provides less functionality than the HP Photosmart Premier software, but it requires less space and memory on your computer.

For more information about installing the HP Photosmart Essential software, see the Setup Guide that came with the HP All-in-One.

A red X appears on the USB connect prompt

Solution Normally, a green check appears indicating that the plug and play is

successful. A red X indicates that the plug and play failed.

Do the following:

1. Verify that the control panel faceplate is firmly attached, unplug the HP All-inOne power cord, and then plug it in again.

2. Verify that the USB cable and power cord are plugged in.

Troubleshooting

3. Click Retry to retry the plug and play setup. If this does not work, continue to the next step.

4. Verify that the USB cable is set up properly as follows: – Unplug the USB cable and plug it in again. – Do not attach the USB cable to a keyboard or non-powered hub. – Verify that the USB cable is 3 meters (9.8 feet) or less in length.

– If you have several USB devices attached to your computer, you might

want to unplug the other devices during the installation.

5. Continue with the installation and restart the computer when prompted.

6. If you are using a Windows computer, open the HP Solution Center and check for the essential icons (Scan Picture, Scan Document, and Send a

Fax). If the essential icons do not appear, remove the software and then

reinstall it. For more information, see Uninstall and reinstall the software.

HP Officejet 4300 All-in-One series

I received a message that an unknown error has occurred

Solution Try to continue with the installation. If that does not work, stop and

then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One.

For more information, see Uninstall and reinstall the software.

Some of the buttons are missing in the HP Solution Center (Windows)

If the essential icons (Scan Picture, Scan Document, and Send a Fax) do not appear, your installation might not be complete.

Solution If your installation is incomplete, you might need to uninstall and then

reinstall the software. Do not simply delete the HP All-in-One application files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group. For more information, see Uninstall

and reinstall the software.

The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start

Solution You can manually start the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) to finish setting up the HP All-in-One.

User Guide

To start the Fax Setup Wizard (Windows)

➔

In the HP Solution Center, click Settings, point to Fax Settings & Setup, and then click Fax Setup Wizard.

To start the Fax Setup Utility (Mac)

1. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears.

2. In the Devices pop-up menu, choose the HP All-in-One.

3. In the Information and Settings pop-up menu, choose Fax Setup Utility.

The registration screen does not appear (Windows)

Solution You can access the registration (Sign up now) screen from the

Windows taskbar by clicking Start, pointing to Programs or All Programs, HP,

OfficeJet All-In-One 4300 series, and then clicking Product Registration.

The HP Digital Imaging Monitor does not appear in the system tray (Windows)

Solution If the HP Digital Imaging Monitor does not appear in the system tray

(normally located at the lower-right corner of the desktop), start the HP Solution

Center to check whether or not the essential icons are there.

Troubleshooting

Chapter 11

For more information about missing essential buttons in the HP Solution Center, see Some of the buttons are missing in the HP Solution Center (Windows).

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One.

A reinstall can take from 20 to 40 minutes. There are three methods to uninstall the software on a Windows computer, and one method to uninstall on a Mac.

To uninstall from a Windows computer, method 1

1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-inOne to your computer until after you have reinstalled the software.

2. Press the On button to turn off the HP All-in-One.

3. On the Windows taskbar, click Start, Programs or All Programs, HP, OfficeJet

All-In-One 4300 series, Uninstall.

4. Follow the onscreen instructions.

5. If you are asked whether you would like to remove shared files, click No. Other programs that use these files might not work properly if the files are deleted.

6. Restart your computer.

Troubleshooting

Note It is important that you disconnect the HP All-in-One before

restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

7. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive, and follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

8. After the software is installed, connect the HP All-in-One to your computer.

9. Press the On button to turn the HP All-in-One on. After connecting and turning on the HP All-in-One, you might have to wait several

minutes for all of the Plug and Play events to complete.

10. Follow the onscreen instructions.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan

Picture, Scan Document, and Send a Fax), the software has been properly installed.

HP Officejet 4300 All-in-One series

To uninstall from a Windows computer, method 2

Note Use this method if Uninstall is not available in the Windows Start menu.

1. On the Windows taskbar, click Start, Settings, Control Panel.

2. Double-click Add/Remove Programs.

3. Select HP PSC & Officejet 6.0, and then click Change/Remove. Follow the onscreen instructions.

4. Disconnect the HP All-in-One from your computer.

5. Restart your computer.

Note It is important that you disconnect the HP All-in-One before

restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

To uninstall from a Windows computer, method 3

Note Use this method if Uninstall is not available in the Windows Start menu.

1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2. Select Uninstall and follow the onscreen directions.

3. Disconnect the HP All-in-One from your computer.

4. Restart your computer.

Troubleshooting

User Guide

Note It is important that you disconnect the HP All-in-One before

restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

5. Start the Setup program for the HP All-in-One again.

6. Select Reinstall.

7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

To uninstall from a Mac

1. Disconnect the HP All-in-One from your Mac.

2. Double-click the Applications:Hewlett-Packard folder.

3. Double-click HP Uninstaller. Follow the onscreen instructions.

4. After the software is uninstalled, disconnect the HP All-in-One, and then restart your computer.

Chapter 11

5. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive.

6. On the desktop, open the CD-ROM and then double-click HP All-in-One Installer.

7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Fax setup troubleshooting

This section contains fax setup troubleshooting information for the HP All-in-One. If the HP All-in-One is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of the HP All-in-One. The test will fail if the HP All-in-One is not set up properly for faxing. Perform this test after you have completed setting up the HP All-in-One for faxing. For more information, see Test your fax setup.

If the test fails, review the report for information on how to fix any problems found. For more information, you can also see the next section, The fax test failed.

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.

● The "Fax Hardware Test" failed

● The "Fax Connected to Active Telephone Wall Jack" test failed

● The "Phone Cord Connected to Correct Port on Fax" test failed

● The "Using Correct Type of Phone Cord with Fax" test failed

Troubleshooting

● The "Dial Tone Detection" test failed

● The "Fax Line Condition" test failed

Note It is important that you disconnect the HP All-in-One before

restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

The "Fax Hardware Test" failed

Solution

● Turn off the HP All-in-One by using the On button located on the control

panel and then unplug the power cord from the back of the HP All-in-One. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section.

● Try to send or receive a test fax. If you can send or receive a fax

successfully, there might not be a problem.

● If you are running the test from the Fax Setup Wizard (Windows) or Fax

Setup Utility (Mac), make sure the HP All-in-One is not busy completing

another task, such as receiving a fax or making a copy. Check the display for

HP Officejet 4300 All-in-One series

a message indicating that the HP All-in-One is busy. If it is busy, wait until it is finished and in the idle state, before running the test.

● Make sure you use the phone cord that came with the HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP All-in-One, run the fax test again.

● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution

● Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure.

● Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. For more information on setting up the HP All-in-One for faxing, see Fax setup.

● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing.

Troubleshooting

User Guide

Chapter 11

Troubleshooting

The "Phone Cord Connected to Correct Port on Fax" test failed

Solution Plug the phone cord into the correct port.

1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.

Note If you use the 2-EXT port to connect to the telephone wall jack,

you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone.

Back view of the HP All-in-One

1 Telephone wall jack

2 Use the phone cord supplied in the box with the HP All-in-One to connect to the

"1-LINE" port

2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing.

3. Try to send or receive a test fax.

The "Using Correct Type of Phone Cord with Fax" test failed

Solution

● Make sure you used the phone cord supplied in the box with the HP All-inOne to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as shown below.

HP Officejet 4300 All-in-One series

1 Telephone wall jack

2 Use the phone cord supplied in the box with the HP All-in-One to connect to the

"1-LINE" port

If the supplied phone cord is not long enough, you can extend it. For information, see The phone cord that came with my HP All-in-One is not long

enough.

● Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure.

The "Dial Tone Detection" test failed

Solution

● Other equipment, which uses the same phone line as the HP All-in-One, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.

Troubleshooting

User Guide

HP Officejet 4314 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

HP All-in-One overview

The HP All-in-One at a glance

Control panel features

Menu overview

Copy Menu

Fax Menu

Scan To menu

Setup Menu

Help Menu

Text and symbols

Enter text using the keypad on the control panel

Available symbols for dialing fax numbers

Use the software

Find more information

Sources of information

Use the onscreen Help

Use the Help on a Windows computer

Contents, Index, and Search tabs

Display area

Help toolbar

Use the Help on a Mac

Contents pane

Display area

Help toolbar

Set your preferences

Set your language and country/region

Set the date and time

Adjust the volume

Connection information

Supported connection types

Connect using a USB cable

Use printer sharing

Fax setup

Set up the HP All-in-One for faxing

Choose the correct fax setup for your home or office

Case A: Separate fax line (no voice calls received)

Case B: Set up the HP All-in-One with DSL

Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line

Case D: Fax with a distinctive ring service on the same line

Case E: Shared voice/fax line

Case F: Shared voice/fax line with voice mail

Case G: Fax line shared with computer dial-up modem (no voice calls received)

Case I: Shared voice/fax line with answering machine

Case J: Shared voice/fax line with computer dial-up modem and answering machine

Case K: Shared voice/fax line with computer dial-up modem and voice mail

Change settings on the HP All-in-One to receive faxes

Set the answer mode

Set the number of rings before answering

Change the answer ring pattern for distinctive ringing

Test your fax setup

Set the fax header

Load originals and load paper

Load originals

Choose papers for printing and copying

Recommended papers for printing and copying

Papers to avoid

Load paper

Load full-size paper

Load 10 x 15 cm (4 x 6 inch) photo paper

Load index cards

Load envelopes

Load other types of paper

Avoid paper jams

Print from your computer

Print from a software application

Change the print settings

Windows users

Mac users

Stop a print job

Use the fax features

Send a fax

Send a basic fax

Send a fax manually

Send a fax using monitor dialing

Receive a fax