HP Notebook 14 Maintenance and Service Guide
HP Notebook 14
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Celeron are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: February 2015
Document Part Number: 855909-001
Important Notice
CAUTION: This computer does not have user-replaceable parts. Your computer includes parts that should
only be accessed by an authorized service provider. Accessing parts described in Chapter 5, "Removal and
replacement procedures for authorized service provider parts," can damage the computer or void your
warranty.
iii
iv Important Notice
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 2
Right side (select products only) ........................................................................................................................... 2
Left side ................................................................................................................................................................. 2
Display .................................................................................................................................................................... 3
Front ....................................................................................................................................................................... 4
Top .......................................................................................................................................................................... 5
TouchPad ............................................................................................................................................. 5
Lights ................................................................................................................................................... 6
Buttons ................................................................................................................................................ 7
Keys ..................................................................................................................................................... 8
Using the action keys .......................................................................................................................... 8
Locating system information ................................................................................................................................ 9
3 Illustrated parts catalog .............................................................................................................................. 10
Computer major components .............................................................................................................................. 10
Display assembly subcomponents ...................................................................................................................... 13
Miscellaneous parts ............................................................................................................................................. 14
4 Removal and replacement procedures preliminary requirements .................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 16
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................................... 18
Equipment guidelines ..................................................................................................... 19
5 Removal and replacement procedures for authorized service provider parts .................................................... 20
Component replacement procedures .................................................................................................................. 20
Base enclosure .................................................................................................................................. 20
Battery ............................................................................................................................................... 22
vii
Optical drive dummy ......................................................................................................................... 22
Hard drive .......................................................................................................................................... 23
Memory .............................................................................................................................................. 25
WLAN module .................................................................................................................................... 28
Heat sink and fan ............................................................................................................................... 30
Speakers ............................................................................................................................................ 32
Microphone ........................................................................................................................................ 34
System board .................................................................................................................................... 36
WLAN cable ........................................................................................................................................ 39
Display assembly ............................................................................................................................... 41
Webcam ............................................................................................................................................. 45
6 Using Setup Utility (BIOS) ............................................................................................................................. 47
Starting Setup Utility (BIOS) ................................................................................................................................ 47
Updating Setup Utility (BIOS) .............................................................................................................................. 47
Determining the BIOS version ........................................................................................................... 47
Downloading a BIOS update .............................................................................................................. 48
7 Backing up, restoring, and recovering ........................................................................................................... 49
Creating recovery media and backups ................................................................................................................ 49
Creating HP Recovery media (select products only) ......................................................................... 49
Using Windows tools ........................................................................................................................................... 50
Restore and recovery ........................................................................................................................................... 50
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 51
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 51
9 Specications .............................................................................................................................................. 53
Computer specications ...................................................................................................................................... 53
35.56 cm (14-in) display specications .............................................................................................................. 54
Hard drive specications ..................................................................................................................................... 54
10 Power cord set requirements ...................................................................................................................... 56
Requirements for all countries ............................................................................................................................ 56
Requirements for specic countries and regions ................................................................................................ 56
11 Recycling .................................................................................................................................................. 58
Index ............................................................................................................................................................. 59
viii
1 Product description
Category Description
Product Name HP Notebook 14
Processors
Panel 14" HD LCD, 16:9 LED type, resolution 1366 x 768
Memory SODIMM 4 GB PC3L 12800 (maximum 8 GB)
Hard drive SATA 500 GB 5400 RPM 7mm
Optical drive dummy Dummy, ODD
Audio and video
Ethernet RJ-45 network jack
Wireless Wireless LAN—IEEE802.11 b/g/n support
Wireless LAN+ Bluetooth (select products only)—IEEE802.11 b/g/n support, BT 4.0, USB interface
Ports
External media cards Supports optional SD/MS/MS Pro memory cards
Power requirements 19.5 V dc @ 2.31 A – 45 W
●
Intel® Celeron® Processor 3215U
●
Fifth generation Intel® Core™ i3-5005U
Bezel, ODD
●
Audio-out (headphone)/Audio-in (microphone) combo jack
●
Internal microphone
●
HDMI port
●
2 x USB2.0
●
1 x USB3.0
Security Security cable slot (select products only)
Operating system Windows 10 64-bit
Serviceability End user replaceable parts:
●
AC adapter
●
Power cord
1
2 External component identication
Right side (select products only)
Component Description
(1) Optical drive (select products only) Depending on your computer, reads an optical disc or reads and
writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
(2) Optical drive eject button (select products only) Releases the optical drive disc tray.
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Power connector Connects an AC adapter.
(3) HDMI port Connects an optional video or audio device, such as a high-
(4) RJ-45 (network) jack/status lights Connects a network cable.
2 Chapter 2 External component identication
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
Display
Component Description
(5) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(7) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲
Type camera in the taskbar search box, and then select
Camera.
(3) Webcam light On: The webcam is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antenna free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Display 3
Front
Component Description
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Component Description
(1) Speakers (2) Produce sound.
(2) Audio-out (headphone)/Audio-in
(microphone) combo jack
(3) USB 2.0 port Connects an optional USB device, such as a
(4) Memory card reader Reads optional memory cards that enable
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a
television audio cable. Also connects an
optional headset microphone. This jack does
not support optional standalone
microphones.
WARNING! To reduce the risk of personal
injury, adjust the volume before putting on
headphones, earbuds, or a headset. For
additional safety information, refer to the
Regulatory, Safety, and Environmental
Notices.
To access this guide:
▲
Select the Start button, select All
apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the
jack, the computer speakers are disabled.
keyboard, mouse, external drive, printer,
scanner or USB hub.
you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with
connectors facing the computer.
4 Chapter 2 External component identication
2. Insert the card into the memory card
reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove
it from the memory card reader.
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
on the screen.
Top 5
Lights
Component Description
(1) Power light
(2) Internal microphone Records sound.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
6 Chapter 2 External component identication
Buttons
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
Top 7
Keys
Component Description
(1) esc key Executes frequently used system functions when pressed in
combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
Using the action keys
●
An action key performs an assigned function.
●
The icon on each action key illustrates the function for that key.
●
To use an action key, press and hold the key.
Function key Icon Description
f1 Suspend
f2 Power saving
f3 Display switch
f4 Radio on/o
f5 On-screen display
f6 TouchPad on/o
f7 Webcam on/o
f8 Mutes or restores speaker sound.
8 Chapter 2 External component identication
Function key Icon Description
f9 Decreases speaker volume incrementally while you hold down the key.
f10 Increases speaker volume incrementally while you hold down the key.
f11 Decreases the screen brightness incrementally as long as you hold down the key.
f12 Increases the screen brightness incrementally as long as you hold down the key.
Locating system information
Important system information is located on the back of the computer. You may need the information when
travelling internationally or when you contact support:
(1): Serial number
(2): Product number
(3): Model number
(4): Warranty period
Locating system information 9
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 9 for details.
10 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly (see Display assembly subcomponents on page 13)
Computer major components 11
Item Component Spare part number
(2) Top cover (includes keyboard and TouchPad) 854457-001
(3) Hard drive (see Hard drive on page 23) 683839-855
(4) Optical drive dummy (see Optical drive dummy on page 22) 854470-001
(5) Battery (see Battery on page 22) 854472-001
(6) Memory (see Memory on page 25) 691799-855
(7) WLAN module (see WLAN module on page 28) 792505-855
(8) RTC battery 855483-001
(9) Webcam (see Webcam on page 45) 854509-001
(10) Fan (see Heat sink and fan on page 30) 854468-001
Heat sink (see Heat sink and fan on page 30) 854469-001
(11) Speaker (see Speakers on page 32) 854475-001
(12) System board (see System board on page 36) 854479-001
(13) Base enclosure 854473-001
12 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel 854447-001
(2) Microphone (see Microphone on page 34) 854474-001
(3) Panel 854448-001
(4) Hinge kit 854508-001
(5) WLAN antennas 854450-001
854451-001
(6) WLAN cable 792505-855
(7) Back cover 854507-001
Not shown:
Display cable 854449-001
Touch panel cable (select products only) 854477-001
Display assembly subcomponents 13
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