LaserJet Pro MFP M25-M27
User Guide
www.hp.com/support/ljM25-M27mfp
M25-M27
HP LaserJet Pro MFP M25-M27
User Guide
Copyright and License
Trademark Credits
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 3/2019
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ostScript® are trademarks of Adobe Systems
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orporated.
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of Microsoft Corporation.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 2
LED control-panel view (M26a models) ........................................................................................................... 3
LCD control-panel view (M26nw models) ........................................................................................................ 4
Printer specications ................................................................................................................................................................ 6
Technical specications ....................................................................................................................................... 6
Supported operating systems ........................................................................................................................... 7
Mobile printing solutions .................................................................................................................................... 8
Printer dimensions .............................................................................................................................................. 9
Power consumption, electrical specications, and acoustic emissions ...................................................... 9
Operating-environment range ........................................................................................................................... 9
Printer hardware setup and software installation ............................................................................................................ 10
2 Paper trays .............................................................................................................................................................................................. 11
Load the input tray ................................................................................................................................................................. 12
Load the input tray ................................................................................................................................................................. 15
Tray adjustment for small paper sizes .......................................................................................................... 16
Load and print envelopes ..................................................................................................................................................... 18
Introduction ........................................................................................................................................................ 18
Print envelopes .................................................................................................................................................. 18
Envelope orientation ......................................................................................................................................... 18
3 Supplies, accessories, and parts .......................................................................................................................................................... 19
Order supplies, accessories, and parts ............................................................................................................................... 20
Ordering .............................................................................................................................................................. 20
Supplies and accessories ................................................................................................................................. 20
Customer self-repair parts ............................................................................................................................... 20
Replace the toner cartridge .................................................................................................................................................. 21
Introduction ........................................................................................................................................................ 21
ENWW iii
Toner-cartridge information ............................................................................................................................ 21
Remove and replace the toner cartridge ....................................................................................................... 22
4 Print .......................................................................................................................................................................................................... 25
Print tasks (Windows) ............................................................................................................................................................ 26
How to print (Windows) .................................................................................................................................... 26
Manually print on both sides (Windows) ........................................................................................................ 27
Print multiple pages per sheet (Windows) .................................................................................................... 29
Select the paper type (Windows) .................................................................................................................... 31
Additional printing information ....................................................................................................................... 33
Print tasks (OS X) .................................................................................................................................................................... 34
How to print (OS X) ............................................................................................................................................ 34
Manually print on both sides (OS X) ................................................................................................................ 34
Print multiple pages per sheet (OS X) ............................................................................................................ 35
Select the paper type (OS X) ............................................................................................................................ 35
Additional print tasks ........................................................................................................................................ 36
Mobile printing ........................................................................................................................................................................ 37
Introduction ........................................................................................................................................................ 37
Wireless Direct (wireless models only) ........................................................................................................... 37
Enable or disable Wireless Direct ............................................................................................... 37
Change the printer Wireless Direct name ................................................................................. 38
HP ePrint via email ............................................................................................................................................ 39
HP ePrint software ............................................................................................................................................ 40
Android embedded printing ............................................................................................................................. 40
5 Copy .......................................................................................................................................................................................................... 41
Make a copy ............................................................................................................................................................................. 42
Copy on both sides (duplex) ................................................................................................................................................. 43
Copy on both sides manually ........................................................................................................................... 43
6 Scan .......................................................................................................................................................................................................... 45
Scan by using the HP Scan software (Windows) ............................................................................................................... 46
Scan by using the HP Scan software (OS X) ....................................................................................................................... 47
7 Manage the printer ................................................................................................................................................................................. 49
Change the printer connection type (Windows) ................................................................................................................ 50
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 51
Advanced conguration with HP Utility for OS X ............................................................................................................... 53
Open HP Utility ................................................................................................................................................... 53
HP Utility features ............................................................................................................................................. 53
iv ENWW
Congure IP network settings .............................................................................................................................................. 55
Introduction ........................................................................................................................................................ 55
Printer sharing disclaimer ................................................................................................................................ 55
View or change network settings ................................................................................................................... 55
Rename the printer on a network ................................................................................................................... 55
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 56
Printer security features ....................................................................................................................................................... 57
Introduction ........................................................................................................................................................ 57
Assign or change the system password using the Embedded Web Server ............................................. 57
Energy-conservation settings .............................................................................................................................................. 59
Introduction ........................................................................................................................................................ 59
Print with EconoMode ....................................................................................................................................... 59
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 60
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 60
Set the Delay Shut Down setting .................................................................................................................... 61
Update the rmware .............................................................................................................................................................. 63
Update the rmware using the Firmware Update Utility ............................................................................ 63
8 Solve problems ....................................................................................................................................................................................... 65
Customer support .................................................................................................................................................................. 66
Interpret control-panel light patterns (LED model only) ................................................................................................. 67
Restore the factory-set defaults ......................................................................................................................................... 69
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 70
Change the “Very Low” settings ...................................................................................................................... 70
Order supplies .................................................................................................................................................... 71
Solve paper feed or jam problems ...................................................................................................................................... 72
Introduction ........................................................................................................................................................ 72
Solve paper feed or jam problems .................................................................................................................. 72
The product does not pick up paper .......................................................................................... 72
The product picks up multiple sheets of paper ........................................................................ 72
Frequent or recurring paper jams .............................................................................................. 72
Prevent paper jams ...................................................................................................................... 73
Clear paper jams ..................................................................................................................................................................... 75
Introduction ........................................................................................................................................................ 75
Paper jam locations ........................................................................................................................................... 75
Clear jams from the input tray ......................................................................................................................... 75
Clear jams in the toner-cartridge area ........................................................................................................... 78
Clear jams in the output bin ............................................................................................................................. 81
Improve print quality ............................................................................................................................................................. 85
Introduction ........................................................................................................................................................ 85
Print from a dierent software program ....................................................................................................... 85
ENWW v
Check the paper-type setting for the print job ............................................................................................. 85
Check the paper type setting (Windows) .................................................................................. 85
Check the paper type setting (OS X) .......................................................................................... 85
Check toner-cartridge status ........................................................................................................................... 85
Clean the printer ................................................................................................................................................ 86
Print a cleaning page .................................................................................................................... 86
Visually inspect the toner cartridge and imaging drum .............................................................................. 87
Check paper and the printing environment ................................................................................................... 87
Use paper that meets HP specications ................................................................................... 87
Check the printer environment ................................................................................................... 87
Check the EconoMode settings .................................................................................................. 87
Improve copy and scan image quality ................................................................................................................................ 89
Introduction ........................................................................................................................................................ 89
Check the scanner glass for dirt and smudges ............................................................................................. 89
Check the paper settings .................................................................................................................................. 89
LED control panel .......................................................................................................................... 89
LCD control panel .......................................................................................................................... 90
Optimize for text or pictures ............................................................................................................................ 90
Edge-to-edge copying ...................................................................................................................................... 90
Solve wired network problems ............................................................................................................................................ 92
Introduction ........................................................................................................................................................ 92
Poor physical connection ................................................................................................................................. 92
The computer is using the incorrect IP address for the printer .................................................................. 92
The computer is unable to communicate with the printer ......................................................................... 92
New software programs might be causing compatibility problems ......................................................... 93
The computer or workstation might be set up incorrectly ......................................................................... 93
The printer is disabled, or other network settings are incorrect ............................................................... 93
Solve wireless network problems ....................................................................................................................................... 94
Introduction ........................................................................................................................................................ 94
Wireless connectivity checklist ........................................................................................................................ 94
The printer does not print after the wireless conguration completes .................................................... 95
The printer does not print, and the computer has a third-party rewall installed ................................. 95
The wireless connection does not work after moving the wireless router or printer ............................ 95
Cannot connect more computers to the wireless printer ........................................................................... 95
The wireless printer loses communication when connected to a VPN ..................................................... 96
The network does not appear in the wireless networks list ....................................................................... 96
The wireless network is not functioning ........................................................................................................ 96
Perform a wireless network diagnostic test ................................................................................................. 96
Reduce interference on a wireless network .................................................................................................. 97
Index ............................................................................................................................................................................................................. 99
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1 Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM25-M27mfp.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Printer views
1 2
3
46
5
1
4
3
2
Printer front view
1 Output bin
2 Scanner
3 Power on/o button
4 Control panel (tilts up for easier viewing and type varies by model)
5 Short-paper extender tool
6 Input tray
Printer back view
1 Slot for cable-type security lock
2 Hi-Speed USB 2.0
2 Chapter 1 Printer overview ENWW
3 Ethernet port
2 3 4 5
6
1
7
891011
4 Power connection
LED control-panel view (M26a models)
1 Control panel LED display This screen displays numerical information for copy jobs.
2 Up and Down arrow
buttons
3 Reduce/Enlarge copy light Indicates the copy-size reduction or enlargement feature that is active.
4 Darker/Lighter copy light Indicates the copy-darkness feature is active.
5 Number Of Copies light Indicates the number-of-copies feature is active.
6
Setup button
7
Start Copy button
8
Cancel button
9 Toner-level status light Indicates the level of toner in the toner-cartridge is low.
10
Attention LED
11 Ready LED The Ready light glows without blinking when the printer is ready to print.
Use these buttons to increase or decrease the value that appears on the display.
Use this button to scroll between the copy settings for number of copies, darkness, and copy size for
each job. The default option is the number of copies. To change the default settings for all jobs, scroll
to the setting and then press and hold the button for 3 seconds. When the light is blinking, adjust the
setting. Press this button again to save the setting.
Press this button to start a copy job.
Press this button to perform the following actions:
●
Cancel a print job when the printer is printing.
●
Reset the current copy settings to the default values when the printer is idle.
●
Exit Copy Default Setting mode without saving the value when the printer is in Copy Default
Setting mode.
The Attention light blinks when the printer requires user attention, such as when the printer runs out
of paper or a toner-cartridge needs to be changed.
ENWW Printer views 3
LCD control-panel view (M26nw models)
1
43
2 5
9
8
6
10
7
1112
13
1
Wireless button
(wireless models only)
2
Setup button
3
Left arrow button
4 OK button Use the OK button for the following actions:
5
Right arrow button
6 Power on/o button Use this button to turn the printer on or o.
7
Cancel button
8
Copy Settings button
9
Lighter/Darker
button
Use this button to navigate the open the Wireless menu and wireless status information.
Use this button to open the Setup menu.
Use this button to navigate through the menus or to decrease a value that appears on the display
●
Open the control-panel menus.
●
Open a submenu displayed on the control-panel display.
●
Select a menu item.
●
Clear some errors.
●
Begin a print job in response to a control-panel prompt (for example, when the message Press
[OK] to continue appears on the control-panel display).
Use this button to navigate through the menus or to increase a value that appears on the display.
Use this button to cancel a print job or to exit the control panel menus.
Use this button to open the Copy Settings menu.
Use this button to lighten or darken copies.
4 Chapter 1 Printer overview ENWW
10
Number of Copies
button
Use this button to set the number of copies to be produced.
11
Back arrow button
12
Start Copy button
13 ePrint button Use this button to open the Web Services menu.
Use this button for the following actions:
●
Exit the control-panel menus.
●
Scroll back to a previous menu in a submenu list.
●
Scroll back to a previous menu item in a submenu list (without saving changes to the menu
item).
Use this button to start a copy job.
ENWW Printer views 5
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM25-M27mfp.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
Technical specications
See www.hp.com/support/ljM25-M27mfp for current information.
6 Chapter 1 Printer overview ENWW
Supported operating systems
The following information applies to the printer-specic Windows PCLmS and OS X print drivers.
Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system
along with optional software when using the full software installer. See the software installation notes for more
information.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from the printer installation
CD or from 123.hp.com, and then use HP Easy Start to install the HP print driver and utility. See the software
installation notes for more information.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Operating system Print driver installed Notes
Windows® XP, 32-bit The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the full software
installation.
Windows Vista®, 32-bit and 64–
bit
Windows 7, 32-bit and 64-bit The HP PCLmS printer-specic print
Windows 8, 32-bit and 64-bit The HP PCLmS printer-specic print
Windows 8.1, 32–bit and 64–bit The HP PCLmS printer-specic print
Windows 10, 32–bit and 64–bit The HP PCLmS printer-specic print
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
Windows Server 2003, 32-bit The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation. The basic installer installs
the driver only.
Windows Server 2008, 32-bit
and 64-bit
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation.
ENWW Printer specications 7
Operating system Print driver installed Notes
Windows Server 2012, 64–bit
and R2, 64–bit
OS X 10.9 Mavericks, 10.10
Yosemite, and 10.11 El Capitan
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM25-M27mfp for HP's
all-inclusive help for the printer.
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation.
The OS X print driver and print utility
are available for download from either
the installation CD or 123.hp.com.
Download HP Easy Start either from the printer installation
CD or from 123.hp.com, and then use HP Easy Start to install
the HP print driver and utility.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer
software.
●
Wireless Direct (wireless models only)
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●
HP ePrint software
8 Chapter 1 Printer overview ENWW
Printer dimensions
2
3
1
2
3
1
1. Height 254 mm (10 in) 410 mm (16.1 in)
Printer fully closed Printer fully open
2. Width 420 mm (16.5 in) 420 mm (16.5 in)
3. Depth 266 mm (14.4 in) 365 mm (17.2 in)
Weight (with cartridges) 8.2 kg (18.1 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM25-M27mfp for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
perating voltages. This will damage the printer and void the printer warranty.
o
Operating-environment range
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH), non-
ondensing
c
10% to 80% (RH), non-condensing
ENWW Printer specications 9
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM25-M27mfp for HP's all-inclusive help for the printer. Find the following support:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
10 Chapter 1 Printer overview ENWW
2 Paper trays
●
Load the input tray
●
Load the input tray
●
Load and print envelopes
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM25-M27mfp.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 11
Load the input tray
NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the
stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the
printer at one time.
1. If it is not already open, open the input tray.
2. Adjust the paper width and length guides outward.
12 Chapter 2 Paper trays ENWW
3. Load the paper face-up with the top forward in the
input tray.
The orientation of the paper in the tray varies
depending on the type of print job. For additional
information, see the table below.
4. Adjust the paper guides inward until they are snug
against the paper.
ENWW Load the input tray 13
Paper type Duplex mode How to load paper
123
123
Preprinted or letterhead 1-sided printing or 2-sided printing Face-up
Top edge leading into the printer
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the printer
14 Chapter 2 Paper trays ENWW
Load the input tray
ENWW Load the input tray 15
Tray adjustment for small paper sizes
To print on paper shorter than 185 mm (7.3 in), use the short-paper extender to modify the input tray.
1. Remove the short-paper extender tool from the
storage slot on the right side of the input area.
2. Attach the tool to the paper length guide on the
input tray.
3. Load the paper into the tray, and then adjust the
paper guides until they are snug against the paper.
16 Chapter 2 Paper trays ENWW
4. Push the paper into the product until it stops, and
then push the paper length guide in so the
extender tool supports the paper.
5. When nished printing on short paper, remove the
short-paper extender tool from the input tray, and
then place it in the storage slot.
ENWW Load the input tray 17
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. For the best performance, only 5 mm (.
2 in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should
be loaded into the input tray.
To print envelopes, follow these steps to select the correct settings in the print driver.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper source drop-down list, select the tray to be used.
5. In the Media drop-down list, select Envelope.
6. Click the OK button to close the Document Properties dialog box.
7. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Load envelopes in the input tray face up, with the short, return
address end leading into the printer.
18 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridge
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM25-M27mfp.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 19
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 79A Black Original LaserJet Toner
Cartridge
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Replacement black toner cartridge for M25–
M27 models
79A CF279A
20 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridge
●
Introduction
●
Toner-cartridge information
●
Remove and replace the toner cartridge
Introduction
The following information provides details about the toner cartridge for the printer, and it includes instructions to
replace it.
Toner-cartridge information
This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
Item Description Cartridge number Part number
HP 79A Black Original
LaserJet Toner Cartridge
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
Replacement black toner cartridge for M25–M27
models
79A CF279A
ENWW Replace the toner cartridge 21
2
1
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the toner cartridge
1. Lift the scanner assembly.
22 Chapter 3 Supplies, accessories, and parts ENWW
2. Remove the used toner cartridge from the printer.
3. Remove the new toner cartridge package from the
bag. Place the used toner cartridge in the bag for
recycling.
4. Grasp both sides of the toner cartridge and
distribute the toner by gently rocking the cartridge.
CAUTION: Do not touch the shutter or the surface
of the roller.
ENWW Replace the toner cartridge 23
5. Bend the tab on the left side of the cartridge until
the tab breaks loose. Pull the tab until all the tape
is removed from the cartridge. Place the tab and
tape in the toner cartridge box to return for
recycling.
6. Install the new toner cartridge until it is rmly
seated.
7. Close the scanner assembly.
24 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Mobile printing
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM25-M27mfp.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 25
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
3. Click or tap the tabs in the print driver to congure the available options.
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this
screen.
5. Click or tap the OK button to print the job.
26 Chapter 4 Print ENWW
Manually print on both sides (Windows)
1. From the software program, select the Print
option.
2. Select the product from the list of printers, and
then click or tap the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for
dierent software programs.
3. Click or tap the Layout tab.
ENWW Print tasks (Windows) 27
4. Select the appropriate duplex option from the Print
on Both Sides Manually drop-down list, and then
click or tap the OK button.
5. In the Print dialog box, click or tap the OK button to
print the job. The product will print the rst side of
all the pages in the document rst.
6. Retrieve the printed stack from the output bin, and
place it with the printed-side facing down, top edge
rst in the input tray.
7. At the computer, click or tap the OK button to print
the second side of the job.
8. If prompted, touch or press the appropriate control
panel button to continue.
28 Chapter 4 Print ENWW
Print multiple pages per sheet (Windows)
1. From the software program, select the Print
option.
2. Select the product from the list of printers, and
then click or tap the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for
dierent software programs.
3. Click or tap the Layout tab.
ENWW Print tasks (Windows) 29
4. Select the correct Orientation option from the
drop-down list.
5. Select the correct number of pages per sheet from
the Pages per sheet drop-down list, and then click
or tap the Advanced button.
6. Select the correct Pages per Sheet Layout option
from the drop-down list.
30 Chapter 4 Print ENWW
7. Select the correct Page Borders option from the
drop-down list, click or tap the OK button to close
the Advanced Options dialog box, and then click or
tap the OK button to close the Properties or
Preferences dialog box.
8. In the Print dialog box, click or tap the OK button to
print the job.
Select the paper type (Windows)
1. From the software program, select the Print
option.
2. Select the product from the list of printers, and
then click or tap the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for
dierent software programs.
ENWW Print tasks (Windows) 31
3. Click or tap the Paper/Quality tab.
4. From the Media: drop-down list, select the correct
paper type, and then click or tap the OK button to
close the Properties or Preferences dialog box.
5. In the Print dialog box, click the OK button to print
the job.
32 Chapter 4 Print ENWW
Additional printing information
Go to www.hp.com/support to visit the support Web site for this product and for details about performing
specic print tasks, such as the following:
●
Select the paper size
●
Select the page orientation
●
Create a booklet
●
Select the quality settings
●
Select page borders
ENWW Print tasks (Windows) 33
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. The product will print the rst side of all the pages in the document rst.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. At the computer, click the Continue button or the OK button (if prompted, see step 9) to print the second
side of the job.
9. If prompted, touch the appropriate control panel button to continue.
34 Chapter 4 Print ENWW
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. Click Show Details, open the menus drop-down list, and click Paper/Quality.
4. Select a type from the Media-type drop-down list.
5. Click the Print button.
ENWW Print tasks (OS X) 35
Additional print tasks
Go to www.hp.com/support/ljM25-M27mfp.
Instructions are available for performing specic print tasks, such as the following:
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to t a specic paper size
●
Print the rst or last pages of the document on dierent paper
●
Print watermarks on a document
36 Chapter 4 Print ENWW
Mobile printing
Introduction
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wireless Direct (wireless models only)
●
HP ePrint via email
●
HP ePrint software
●
Android embedded printing
Wireless Direct (wireless models only)
Wireless Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
NOTE: Not all mobile operating systems are currently supported by Wireless Direct.
NOTE: For non-Wireless Direct capable mobile devices, the Wireless Direct connection only enables printing.
After using Wireless Direct to print, you must reconnect to a local network in order to access the Internet.
The following devices and computer operating systems support Wireless Direct:
●
Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed
●
Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed
The following devices and computer operating systems to not support Wireless Direct, but can print to a printer
that does:
●
Apple iPhone and iPad
●
Mac computers running OS X
For more information on Wireless Direct printing, go to www.hp.com/go/wirelessprinting.
Wireless Direct capabilities can be enabled or disabled from the printer control panel.
Enable or disable Wireless Direct
Wireless Direct capabilities must be enabled rst from the printer EWS.
ENWW Mobile printing 37
1
1 LCD control panel
1
1. LCD control panels: On the printer control panel, press the Setup button.
2. Open the following menus:
●
Network Setup
●
Wireless Menu
●
Wireless Direct
3. Select the On option, and then press the OK button. The product saves the setting and then returns the
control panel to the Wireless Direct Settings menu.
Change the printer Wireless Direct name
Follow this procedure to change the printer Wireless Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server
1 LCD control panel
1. LCD control panels: On the printer control panel, press the Setup button. Open the Network Setup menu,
and then select
38 Chapter 4 Print ENWW
Show IP Address to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the
1
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wireless Direct name
1. Click the Networking tab.
2. On the left navigation pane, click the Wireless Direct Setup link.
3. In the Name (SSID) eld, enter the new name.
4. Click Apply.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email-enabled device.
To use HP ePrint, the printer must meet these requirements:
●
The printer must be connected to a wired or wireless network and have Internet access.
●
HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1 LCD control panel
LCD control panels
1. On the printer control panel, press the Setup button. Open the Network Setup menu, and then
select Show IP Address to display the IP address or host name.
ENWW Mobile printing 39
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
3. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then
prints an information page.
The information page contains the printer code necessary to register the HP printer at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the oice or at locations across the globe.
●
Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to congure print options.
●
OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wireless printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
40 Chapter 4 Print ENWW
5 Copy
●
Make a copy
●
Copy on both sides (duplex)
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM25-M27mfp.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 41
Make a copy
1 2
NOTE: The steps vary according to the type of control panel.
1 LED control panel
2 LCD control panel
LED control panels
1. Load the document on the scanner glass according to the indicators on the product.
2. Close the scanner.
3.
4. Press the arrow buttons to adjust the number of copies.
5.
LCD control panels
1. Load the document on the scanner glass according to the indicators on the product.
2. Close the scanner.
3.
4. Select the number of copies.
5.
At the product control panel, press the Setup button, and make sure that the Number of Copies
light is on.
Press the Start Copy button to start copying.
At the product control panel, press the Number of Copies button.
Press the Start Copy button to start copying.
42 Chapter 5 Copy ENWW
Copy on both sides (duplex)
1 2
Copy on both sides manually
NOTE: The steps vary according to the type of control panel.
1 LED control panel
2 LCD control panel
LED and LCD control panels:
1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-
left corner of the glass. Close the scanner.
2.
Press the Start Copy button to start copying.
3. Retrieve the printed page from the output bin, and place it with the printed-side facing down, top edge rst
in the input tray.
4. Flip the original document on the scanner glass to copy the second side.
5.
Press the Start Copy button to start copying.
6. Repeat this process until you have copied all of the pages.
ENWW Copy on both sides (duplex) 43
44 Chapter 5 Copy ENWW
6 Scan
●
Scan by using the HP Scan software (Windows)
●
Scan by using the HP Scan software (OS X)
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM25-M27mfp.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 45
Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image
as a le or send it to another software application.
1. Load the document on the scanner glass according to the indicators on the printer.
2. From the computer, click Start, and then click Programs (or All Programs in Windows XP).
3. Click HP, and then select your printer.
4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.
5. Click Scan.
NOTE: Click More to gain access to more options.
Click Create New Scan Shortcut to create a customized set of settings and save it in the list of shortcuts.
46 Chapter 6 Scan ENWW
Scan by using the HP Scan software (OS X)
Use the HP Scan software to initiate scanning from software on your computer.
1. Load the document on the scanner glass according to the indicators on the printer.
2. From the computer, open HP Easy Scan, which is located inside the Applications folder.
3. Follow the on-screen instructions to scan the document.
4. When you have scanned all the pages, click File and then Save to save them to a le.
ENWW Scan by using the HP Scan software (OS X) 47
48 Chapter 6 Scan ENWW
7 Manage the printer
●
Change the printer connection type (Windows)
●
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
●
Advanced conguration with HP Utility for OS X
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
Update the rmware
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM25-M27mfp.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 49
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use the Recongure your HP
Device shortcut on your computer desktop to change the connection. For example, you can recongure the
printer to use a dierent wireless address, to connect to a wired or wireless network, or change from a network
connection to a USB connection. You can change the conguration without inserting the printer CD. After you
select the type of connection you wish to make, the program goes directly to the portion of the printer setup
procedure that needs to change.
50 Chapter 7 Manage the printer ENWW
Advanced conguration with HP Embedded Web Server (EWS) and
1 2
HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is
connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
Method one: Open the HP Embedded Web Server (EWS) from the Start menu
1. Click the Start button, and then click the Programs item.
2. Click the HP printer group, and then click the HP Device Toolbox item.
Method two: Open the HP Embedded Web Server (EWS) from a Web browser
NOTE: The steps vary according to the type of control panel.
1 LED control panel
2 LCD control panel
1. LCD control panels: On the printer control panel, press the Setup button. Open the Network Setup menu,
and then select Show IP Address to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 51
Tab or section Description
Home tab
Provides printer, status, and
conguration information.
System tab
Provides the ability to congure the
printer from your computer.
●
Device Status: Shows the printer status and shows the approximate percent life remaining
of HP supplies.
●
Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply
life remaining can vary. Consider having a replacement supply available to install when print
quality is no longer acceptable. The supply does not need to be replaced unless the print
quality is no longer acceptable.
●
Device Conguration: Shows the information found on the printer conguration page.
●
Network Summary: Shows the information found on the printer network conguration
page.
●
Reports: Print the conguration and supplies status pages that the printer generates.
●
Event Log: Shows a list of all printer events and errors.
●
Device Information: Provides basic printer and company information.
●
Paper Setup: Change the default paper-handling settings for the printer.
●
EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down
mode. Congure which events cause the product to wake.
●
Paper Types: Congure print modes that correspond to the paper types that the printer
accepts.
●
System Setup: Change the system defaults for the printer.
●
Service: Perform the cleaning procedure on the printer.
●
Product Security: Set or change the Administrator password.
Networking tab
(Network-connected printers only)
Provides the ability to change network
settings from your computer.
HP Web Services tab Use this tab to set up and use various Web tools with the printer.
Network administrators can use this tab to control network-related settings for the printer when
it is connected to an IP-based network. It also allows the network administrator to set up Wireless
Direct functionality. This tab does not appear if the printer is directly connected to a computer.
52 Chapter 7 Manage the printer ENWW
Advanced conguration with HP Utility for OS X
Use the HP Utility to check printer status or to view or change printer settings from your computer.
You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
From the Finder, click Applications, click HP, and then click HP Utility.
If HP Utility is not included, use the following procedure to open it:
1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print &
Fax
icon or the Print & Scan icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar includes these items:
●
Devices: Click this button to show or hide Mac products found by the HP Utility.
●
All Settings: Click this button to return to the HP Utility main view.
●
HP Support: Click this button to open a browser and go to the HP support website.
●
Supplies: Click this button to open the HP SureSupply website.
●
Registration: Click this button to open the HP registration website.
●
Recycling: Click this button to open the HP Planet Partners Recycling Program website.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
Menu Item Description
Information and Support Supplies Status Show the product supplies status and provides links for ordering
supplies online.
Device Information Show information about the currently selected product, including
the product Service ID (if assigned), the rmware version (FW
Version), the Serial Number, and the IP address.
HP Connected Access the HP Connected Web site.
Information Message Center Display error events that have occurred with the product.
Printer Settings Auto-o Congure the product to automatically turn o after a period of
inactivity. You can adjust the number of minutes after which the
product turns o.
ENWW Advanced conguration with HP Utility for OS X 53
Menu Item Description
Network Settings Congure the network settings, such as the IPv4 settings, IPv6
settings, Bonjour settings, and other settings.
Supplies Management Congure how the product should behave when supplies are
nearing the end of their estimated life.
Trays Conguration Change the paper size and type for each of the trays.
Additional Settings Open the HP Embedded Web Server (EWS) for the product.
NOTE: USB connections are not supported.
54 Chapter 7 Manage the printer ENWW
Congure IP network settings
●
Introduction
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
Introduction
Use the following sections to congure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select
Show IP Address to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select
Show IP Address to display the IP address or host name.
ENWW Congure IP network settings 55
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.
2. Open the System tab.
3. On the Device Information page, the default printer name is in the Device Description eld. You can change
this name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1. On the printer control panel, press the OK button.
2. Open the following menus:
●
Network Setup
●
IPv4 Cong Method
●
Manual
3. Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and then
touch the OK button to save the changes.
56 Chapter 7 Manage the printer ENWW
Printer security features
1 2
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●
Assign or change the system password using the Embedded Web Server
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
NOTE: The steps vary according to the type of control panel.
1 LED control panel
2 LCD control panel
1. Open the HP Embedded Web Server (EWS):
LED control panels
a. Open the Start menu, and then select Programs or All Programs.
b. Open the HP group, open the printer group, and then select HP Device Toolbox.
LCD control panels:
a. LCD control panels: On the printer control panel, press the Setup button. Open the Network Setup
menu, and then select Show IP Address to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. On the System tab, click the Product Security link in the left navigation pane.
ENWW Printer security features 57
3. In the area labeled Product Security, enter the password in the Password eld.
4. Re-enter the password in the Conrm Password eld.
5. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
58 Chapter 7 Manage the printer ENWW
Energy-conservation settings
●
Introduction
●
Print with EconoMode
●
Set the Sleep/Auto O After Inactivity setting
●
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power
●
Set the Delay Shut Down setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode option.
ENWW Energy-conservation settings 59
Set the Sleep/Auto O After Inactivity setting
1 2
Use the control panel menus to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto O After setting:
NOTE: The steps vary according to the type of control panel.
1 LED control panel
2 LCD control panel
LED control panels:
1. Open the HP Embedded Web Server (EWS):
a. Open the Start menu, and then select Programs or All Programs.
b. Open the HP group, open the printer group, and then select HP Device Toolbox.
2. Click the System tab and select the Energy Settings page.
3. Select the time for the Sleep/Auto O After inactivity, and then click the Apply button.
LCD control panels:
1. On the printer control panel, open the Setup menu.
2. Open the following menus:
●
●
●
3. Select the time for the Shut Down After Inactivity delay.
NOTE: The default value is 4 hours.
System Setup
Energy Settings
Shut Down After Inactivity
power
Use the control panel menus to set the amount of time before the printer shuts down.
60 Chapter 7 Manage the printer ENWW
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
1 2
Complete the following procedure to change the Shut Down After Delay setting:
NOTE: The steps vary according to the type of control panel.
1 LED control panel
2 LCD control panel
LED control panels:
1. Open the HP Embedded Web Server (EWS):
a. Open the Start menu, and then select Programs or All Programs.
b. Open the HP group, open the printer group, and then select HP Device Toolbox.
2. Click the System tab, select the Energy Settings page.
3. In the Shut Down After Inactivity area, select the time for the delay.
NOTE: The default value is 4 hours.
LCD control panels:
1. On the printer control panel, open the Setup menu.
2. Open the following menus:
●
●
●
3. Select the time for the Shut Down After Inactivity delay.
NOTE: The default value is 4 hours.
System Setup
Energy Settings
Shut Down After Inactivity
Set the Delay Shut Down setting
Use the control panel menus to select whether or not the printer delays shutting down after the power button is
pressed.
ENWW Energy-conservation settings 61
Complete the following procedure to change the Delay Shut Down setting:
1 2
NOTE: The steps vary according to the type of control panel.
1 LED control panel
2 LCD control panel
LED control panels
1. Open the HP Embedded Web Server (EWS):
2. Click the System tab, and then select the Energy Settings page.
3. When Delay When Ports Are Active option is selected, the printer will not shut down unless all ports are
LCD control panels
1. On the printer control panel, open the Setup menu.
2. Open the following menus:
3. When Delay When Ports Are Active option is selected, the printer will not shut down unless all ports are
a. Open the Start menu, and then select Programs or All Programs.
b. Open the HP group, open the printer group, and then select HP Device Toolbox.
inactive. An active network link or USB connection will prevent the printer from shutting down.
a. System Setup
b. Energy Settings
c. Delay Shut Down
inactive. An active network link or USB connection will prevent the printer from shutting down.
62 Chapter 7 Manage the printer ENWW
Update the rmware
HP oers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer rmware for a single printer. When you update the rmware, Web
Service apps will update automatically.
Update the rmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only rmware update option available for printers connected to the computer via a
USB cable. It also works for printers connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to www.hp.com/support/ljm25–m27.
2. Under Download options, click Drivers, software, & rmware, and then select the appropriate operating
system.
3. Click Next.
4. Select Firmware and then click Download.
5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a conguration page to verify the installed rmware version before or after the update
process, click Print Cong.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the
utility.
ENWW Update the rmware 63
64 Chapter 7 Manage the printer ENWW
8 Solve problems
●
Customer support
●
Interpret control-panel light patterns (LED model only)
●
Restore the factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Solve paper feed or jam problems
●
Clear paper jams
●
Improve print quality
●
Improve copy and scan image quality
●
Solve wired network problems
●
Solve wireless network problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM25-M27mfp.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 65
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Get 24-hour Internet support, and download software utilities and
drivers
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Country/region phone numbers are on the yer that was in the box
with the printer or at www.hp.com/support/.
www.hp.com/support/ljM25-M27mfp
66 Chapter 8 Solve problems ENWW
Interpret control-panel light patterns (LED model only)
If the printer requires attention, an error code appears on the control-panel display.
Table 8-1 Status-light legend
Symbol for "light o"
Symbol for "light on"
Symbol for "light blinking"
Table 8-2 Control-panel light patterns
Light status Error code State of the product Action
All lights are o. The printer is turned o or in low
power mode.
Ready and attention lights blink. The status lights cycle during
the formatter initialization
period or when the printer is
processing a cleaning page.
Ready light is on. The printer is in the ready state. No action is required. The printer
Press the power button to turn
on the printer.
No action is required. Wait for
the initialization period to end.
The product should enter the
ready state when the
initialization period is nished.
is ready to receive a print job.
Ready light is blinking. The printer is receiving or
processing data.
No action is required. The printer
is receiving or processing a print
job.
ENWW Interpret control-panel light patterns (LED model only) 67
Table 8-2 Control-panel light patterns (continued)
Light status Error code State of the product Action
Attention light is blinking. E0 Paper is jammed in the printer. Clear the jam.
E1 The input tray is empty. Load the tray.
E2 A door is open. Verify that the toner-cartridge
door is fully closed.
E4 The toner cartridge is very low. Press the Start Copy button to
continue or replace the toner
cartridge.
E5 The toner cartridge is very low. Replace the toner cartridge.
H0 The printer is in manual-feed
mode.
H1 The printer is processing a
manual duplex job.
The attention and toner lights
are blinking.
The toner light is on. The toner-cartridge has reached
E3 The toner-cartridge is missing or
is not installed correctly.
the end of its estimated useful
life. When the supply has
reached this condition, the HP
Premium Protection warranty
for that supply has ended.
Load the correct paper type and
size into the input tray. Press
the Start Copy button to
continue.
Load the pages into the input
tray to print the second sides.
Press the Start Copy button to
continue.
Install the toner-cartridge.
You do not need to replace the
toner-cartridge at this time
unless print quality is no longer
acceptable.
The attention and ready lights
are on.
E6
E7
E8
E9
The printer has experienced a
fatal error from which it cannot
recover.
1. Turn o the printer or
disconnect the power cord
from the printer.
2. Wait 30 seconds, and then
turn on the printer or
reconnect the power cord
to the printer.
3. Wait for the printer to
initialize.
If the error persists, contact HP
customer support.
68 Chapter 8 Solve problems ENWW
Restore the factory-set defaults
1 2
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
NOTE: The steps vary according to the type of control panel.
1 LED control panel
2 LCD control panel
LED control panels:
1. Open the HP Embedded Web Server (EWS):
a. Open the Start menu, and then select Programs or All Programs.
b. Open the HP group, open the printer group, and then select HP Device Toolbox.
2. Click the System tab, and then click the System Setup page.
3. Select the Restore System Defaults option, and click the Apply button.
The printer automatically restarts.
LCD control panels:
1. On the printer control panel, open the Setup menu.
2. Open the Service menu.
3. Select Restore Defaults.
The printer automatically restarts.
ENWW Restore the factory-set defaults 69
A “Cartridge is low” or “Cartridge is very low” message displays on
1
the printer control panel
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.
NOTE: The steps vary according to the type of control panel.
1 LCD control panel
LCD control panels:
1. On the printer control panel, open the Setup menu.
2. Open the following menus:
●
70 Chapter 8 Solve problems ENWW
System Setup
●
Supply Settings
●
●
3. Select one of the following options:
●
●
●
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the
Black Cartridge
Very Low Setting
Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to
continue printing.
Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing. A customer
congurable option on
this printer is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This
option is provided as a customer convenience and is not an indication these pages will have
acceptable print quality.
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 71
Solve paper feed or jam problems
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
Solve paper feed or jam problems
Solve paper feed or jam problems
If the product has recurring problems with paper feeding or with jams, use the following information to reduce
the number of occurrences.
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6. The pickup roller and separation pad might be contaminated.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
Frequent or recurring paper jams
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
72 Chapter 8 Solve problems ENWW
1. If paper has jammed in the product, clear the jam and then print a conguration page to test the product.
2. Check that the tray is congured for the correct paper size and type on the product control panel. Adjust
paper settings if necessary.
3. Turn the product o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the product.
LED control panel
a. Click the Start button, and then click the Programs item.
b. Click your HP product group, and then click the HP Device Toolbox item.
c. On the Systems tab, click Service.
LCD control panel
a. From the product control panel, press the Setup button.
b. Open the Service menu.
c. Use the arrow keys to select the Cleaning mode option, and then press the OK button.
The product prints the rst side and then prompts you to remove the page from the output bin and
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page
that prints.
5. Print a conguration page to test the product.
LED control panel
a. Press and hold the Cancel button until the Ready light starts blinking.
b. Release the Cancel button.
LCD control panel
a. From the Home screen on the product control panel, touch the Setup button.
b. Touch the Reports menu.
c. Touch the Conguration Report button.
If none of these steps resolves the problem, the product might need service. Contact HP customer support.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
ENWW Solve paper feed or jam problems 73
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the product.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. Verify that the tray is congured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specications.
74 Chapter 8 Solve problems ENWW
Clear paper jams
1
2
3
Introduction
The following information includes instructions for clearing paper jams from the product.
●
Paper jam locations
●
Clear jams from the input tray
●
Clear jams in the toner-cartridge area
●
Clear jams in the output bin
Paper jam locations
1 Toner cartridge area
2 Output bin
3 Input tray
Clear jams from the input tray
When a jam occurs, the Attention light blinks repeatedly on LED control panels, and a jam message displays
on LCD control panels.
ENWW Clear paper jams 75
1. Remove any loose paper from the input tray.
2. Lift the scanner assembly.
3. Lift the top cover.
76 Chapter 8 Solve problems ENWW
4. Remove the toner cartridge.
5. Remove any visible jammed paper in the input tray
area. Use both hands to remove jammed paper to
avoid tearing the paper.
6. Remove any jammed paper from the toner-
cartridge area. Use both hands to remove jammed
paper to avoid tearing the paper.
ENWW Clear paper jams 77
7. Insert the toner cartridge.
8. Lower the top cover.
9. Lower the scanner assembly.
Clear jams in the toner-cartridge area
When a jam occurs, the Attention light blinks repeatedly on LED control panels, and a jam message displays
on LCD control panels.
78 Chapter 8 Solve problems ENWW
1. Lift the scanner assembly.
2. Lift the top cover.
3. Remove the toner cartridge.
ENWW Clear paper jams 79
4. Remove any jammed paper from the toner-
cartridge area. Use both hands to remove jammed
paper to avoid tearing the paper.
5. Insert the toner cartridge.
80 Chapter 8 Solve problems ENWW
6. Lower the top cover.
7. Lower the scanner assembly.
Clear jams in the output bin
When a jam occurs, the Attention light blinks repeatedly on LED control panels, and a jam message displays
on LCD control panels.
1. Remove any visible jammed paper from the output
bin area. Use both hands to remove jammed paper
to avoid tearing the paper.
ENWW Clear paper jams 81
2. Lift the scanner assembly.
3. Lift the top cover.
4. Remove the toner cartridge.
82 Chapter 8 Solve problems ENWW
5. Remove any jammed paper from the toner-
cartridge area.
6. Insert the toner cartridge.
ENWW Clear paper jams 83
7. Lower the top cover.
8. Lower the scanner assembly.
84 Chapter 8 Solve problems ENWW
Improve print quality
Introduction
If the printer is having print-quality problems, try the following solutions in the order presented to resolve the
issue.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Media: drop-down list, select the correct paper type.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media-Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
LED control panels
▲
The Toner-level status light indicates the level of toner in the print cartridge is very low.
LCD control panels
1. On the product control panel, press the Setup button.
2. Open the following menus:
ENWW Improve print quality 85
●
1 2
Reports
●
Supplies status
3. Use the arrow keys to select Print Supplies status page, and then press the OK button.
Clean the printer
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause printquality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
NOTE: The steps vary according to the type of control panel.
1 LED control panel
2 LCD control panel
LED control panels:
1. Open the HP Embedded Web Server (EWS):
a. Open the Start menu, and then select Programs or All Programs.
b. Open the HP group, open the printer group, and then select HP Device Toolbox.
2. Click the System tab, and then select the Service page.
3. In the Cleaning Mode area, click Start to begin the cleaning process.
LCD control panels
1. From the product control panel, press the Setup button.
2. Open the Service menu.
3. Use the arrow keys to select the Cleaning mode option, and then press the OK button.
The product prints the rst side and then prompts you to remove the page from the output bin and reload it
in the input tray, keeping the same orientation. Wait until the process is complete. Discard the page that
prints.
86 Chapter 8 Solve problems ENWW
Visually inspect the toner cartridge and imaging drum
Follow these steps to inspect each toner cartridge and imaging drum.
1. Remove the toner cartridge and imaging drum from the printer.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge
and imaging drum.
5. Reinstall the toner cartridge and imaging drum, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use paper that meets HP specications
Use dierent paper if you are having any of the following problems:
●
The printing is too light or seems faded in areas.
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Printed characters seem misformed.
●
Printed pages are curled.
Always use a paper type and weight that this product supports. In addition, follow these guidelines when
selecting paper:
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in inkjet
printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
Check the printer environment
Verify that the product is operating within the environmental specications listed in the product Warranty and
Legal Guide.
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
ENWW Improve print quality 87
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and then locate the Quality Settings area.
●
If the entire page is too dark, select the EconoMode setting.
●
If the entire page is too light, select the FastRes 1200 setting.
4. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
88 Chapter 8 Solve problems ENWW
Improve copy and scan image quality
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to resolve the
issue.
●
Check the scanner glass for dirt and smudges
●
Check the paper settings
●
Optimize for text or pictures
●
Edge-to-edge copying
Try these few simple steps rst:
●
Use the atbed scanner rather than the document feeder.
●
Use high-quality originals.
●
When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner.
1. Press the power button to turn the printer o, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen.
They might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
Check the paper settings
LED control panel
1. Click the Start button, and then click the Programs item.
2. Click your HP product group, and then click the HP Device Toolbox item.
3. On the Systems tab, click Paper Setup.
ENWW Improve copy and scan image quality 89
LCD control panel
1
1. On the product control panel, press the Setup button.
2. Open the following menus:
●
System Setup
●
Paper Setup
3. Select Def. paper size.
4. Select the name of the paper size that is in the input tray, and then press the OK button.
5. Select the Def. paper type.
6. Select the name of the paper type that is in the input tray, and then press the OK button.
Optimize for text or pictures
1 LCD control panel
LCD control panels
1. Load the document on the scanner glass according to the indicators on the printer.
2.
On the printer control panel, press the Copy Menu button.
3. Select the Optimize menu.
4. Use the arrow buttons to scroll through the options, and then press the OK button to select an option.
5.
Touch the Start Copy button to start copying.
Edge-to-edge copying
The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page.
90 Chapter 8 Solve problems ENWW
Considerations for printing or scanning documents with cropped edges:
●
When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner
indicated by the icon on the scanner. Recopy or scan in this position.
●
When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce
the image so the copy is not cropped.
ENWW Improve copy and scan image quality 91
Solve wired network problems
Introduction
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is using the incorrect IP address for the printer
●
The computer is unable to communicate with the printer
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light and
the green link-status light are lit.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
92 Chapter 8 Solve problems ENWW
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