HP M26a User Guide
LaserJet Pro MFP M25-M27
User Guide
www.hp.com/support/ljM25-M27mfp
M25-M27
HP LaserJet Pro MFP M25-M27
User Guide
Copyright and License
Trademark Credits
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 3/2019
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ostScript® are trademarks of Adobe Systems
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orporated.
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of Microsoft Corporation.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 2
LED control-panel view (M26a models) ........................................................................................................... 3
LCD control-panel view (M26nw models) ........................................................................................................ 4
Printer specications ................................................................................................................................................................ 6
Technical specications ....................................................................................................................................... 6
Supported operating systems ........................................................................................................................... 7
Mobile printing solutions .................................................................................................................................... 8
Printer dimensions .............................................................................................................................................. 9
Power consumption, electrical specications, and acoustic emissions ...................................................... 9
Operating-environment range ........................................................................................................................... 9
Printer hardware setup and software installation ............................................................................................................ 10
2 Paper trays .............................................................................................................................................................................................. 11
Load the input tray ................................................................................................................................................................. 12
Load the input tray ................................................................................................................................................................. 15
Tray adjustment for small paper sizes .......................................................................................................... 16
Load and print envelopes ..................................................................................................................................................... 18
Introduction ........................................................................................................................................................ 18
Print envelopes .................................................................................................................................................. 18
Envelope orientation ......................................................................................................................................... 18
3 Supplies, accessories, and parts .......................................................................................................................................................... 19
Order supplies, accessories, and parts ............................................................................................................................... 20
Ordering .............................................................................................................................................................. 20
Supplies and accessories ................................................................................................................................. 20
Customer self-repair parts ............................................................................................................................... 20
Replace the toner cartridge .................................................................................................................................................. 21
Introduction ........................................................................................................................................................ 21
ENWW iii
Toner-cartridge information ............................................................................................................................ 21
Remove and replace the toner cartridge ....................................................................................................... 22
4 Print .......................................................................................................................................................................................................... 25
Print tasks (Windows) ............................................................................................................................................................ 26
How to print (Windows) .................................................................................................................................... 26
Manually print on both sides (Windows) ........................................................................................................ 27
Print multiple pages per sheet (Windows) .................................................................................................... 29
Select the paper type (Windows) .................................................................................................................... 31
Additional printing information ....................................................................................................................... 33
Print tasks (OS X) .................................................................................................................................................................... 34
How to print (OS X) ............................................................................................................................................ 34
Manually print on both sides (OS X) ................................................................................................................ 34
Print multiple pages per sheet (OS X) ............................................................................................................ 35
Select the paper type (OS X) ............................................................................................................................ 35
Additional print tasks ........................................................................................................................................ 36
Mobile printing ........................................................................................................................................................................ 37
Introduction ........................................................................................................................................................ 37
Wireless Direct (wireless models only) ........................................................................................................... 37
Enable or disable Wireless Direct ............................................................................................... 37
Change the printer Wireless Direct name ................................................................................. 38
HP ePrint via email ............................................................................................................................................ 39
HP ePrint software ............................................................................................................................................ 40
Android embedded printing ............................................................................................................................. 40
5 Copy .......................................................................................................................................................................................................... 41
Make a copy ............................................................................................................................................................................. 42
Copy on both sides (duplex) ................................................................................................................................................. 43
Copy on both sides manually ........................................................................................................................... 43
6 Scan .......................................................................................................................................................................................................... 45
Scan by using the HP Scan software (Windows) ............................................................................................................... 46
Scan by using the HP Scan software (OS X) ....................................................................................................................... 47
7 Manage the printer ................................................................................................................................................................................. 49
Change the printer connection type (Windows) ................................................................................................................ 50
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 51
Advanced conguration with HP Utility for OS X ............................................................................................................... 53
Open HP Utility ................................................................................................................................................... 53
HP Utility features ............................................................................................................................................. 53
iv ENWW
Congure IP network settings .............................................................................................................................................. 55
Introduction ........................................................................................................................................................ 55
Printer sharing disclaimer ................................................................................................................................ 55
View or change network settings ................................................................................................................... 55
Rename the printer on a network ................................................................................................................... 55
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 56
Printer security features ....................................................................................................................................................... 57
Introduction ........................................................................................................................................................ 57
Assign or change the system password using the Embedded Web Server ............................................. 57
Energy-conservation settings .............................................................................................................................................. 59
Introduction ........................................................................................................................................................ 59
Print with EconoMode ....................................................................................................................................... 59
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 60
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 60
Set the Delay Shut Down setting .................................................................................................................... 61
Update the rmware .............................................................................................................................................................. 63
Update the rmware using the Firmware Update Utility ............................................................................ 63
8 Solve problems ....................................................................................................................................................................................... 65
Customer support .................................................................................................................................................................. 66
Interpret control-panel light patterns (LED model only) ................................................................................................. 67
Restore the factory-set defaults ......................................................................................................................................... 69
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 70
Change the “Very Low” settings ...................................................................................................................... 70
Order supplies .................................................................................................................................................... 71
Solve paper feed or jam problems ...................................................................................................................................... 72
Introduction ........................................................................................................................................................ 72
Solve paper feed or jam problems .................................................................................................................. 72
The product does not pick up paper .......................................................................................... 72
The product picks up multiple sheets of paper ........................................................................ 72
Frequent or recurring paper jams .............................................................................................. 72
Prevent paper jams ...................................................................................................................... 73
Clear paper jams ..................................................................................................................................................................... 75
Introduction ........................................................................................................................................................ 75
Paper jam locations ........................................................................................................................................... 75
Clear jams from the input tray ......................................................................................................................... 75
Clear jams in the toner-cartridge area ........................................................................................................... 78
Clear jams in the output bin ............................................................................................................................. 81
Improve print quality ............................................................................................................................................................. 85
Introduction ........................................................................................................................................................ 85
Print from a dierent software program ....................................................................................................... 85
ENWW v
Check the paper-type setting for the print job ............................................................................................. 85
Check the paper type setting (Windows) .................................................................................. 85
Check the paper type setting (OS X) .......................................................................................... 85
Check toner-cartridge status ........................................................................................................................... 85
Clean the printer ................................................................................................................................................ 86
Print a cleaning page .................................................................................................................... 86
Visually inspect the toner cartridge and imaging drum .............................................................................. 87
Check paper and the printing environment ................................................................................................... 87
Use paper that meets HP specications ................................................................................... 87
Check the printer environment ................................................................................................... 87
Check the EconoMode settings .................................................................................................. 87
Improve copy and scan image quality ................................................................................................................................ 89
Introduction ........................................................................................................................................................ 89
Check the scanner glass for dirt and smudges ............................................................................................. 89
Check the paper settings .................................................................................................................................. 89
LED control panel .......................................................................................................................... 89
LCD control panel .......................................................................................................................... 90
Optimize for text or pictures ............................................................................................................................ 90
Edge-to-edge copying ...................................................................................................................................... 90
Solve wired network problems ............................................................................................................................................ 92
Introduction ........................................................................................................................................................ 92
Poor physical connection ................................................................................................................................. 92
The computer is using the incorrect IP address for the printer .................................................................. 92
The computer is unable to communicate with the printer ......................................................................... 92
New software programs might be causing compatibility problems ......................................................... 93
The computer or workstation might be set up incorrectly ......................................................................... 93
The printer is disabled, or other network settings are incorrect ............................................................... 93
Solve wireless network problems ....................................................................................................................................... 94
Introduction ........................................................................................................................................................ 94
Wireless connectivity checklist ........................................................................................................................ 94
The printer does not print after the wireless conguration completes .................................................... 95
The printer does not print, and the computer has a third-party rewall installed ................................. 95
The wireless connection does not work after moving the wireless router or printer ............................ 95
Cannot connect more computers to the wireless printer ........................................................................... 95
The wireless printer loses communication when connected to a VPN ..................................................... 96
The network does not appear in the wireless networks list ....................................................................... 96
The wireless network is not functioning ........................................................................................................ 96
Perform a wireless network diagnostic test ................................................................................................. 96
Reduce interference on a wireless network .................................................................................................. 97
Index ............................................................................................................................................................................................................. 99
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1 Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM25-M27mfp.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Printer views
1 2
3
46
5
1
4
3
2
Printer front view
1 Output bin
2 Scanner
3 Power on/o button
4 Control panel (tilts up for easier viewing and type varies by model)
5 Short-paper extender tool
6 Input tray
Printer back view
1 Slot for cable-type security lock
2 Hi-Speed USB 2.0
2 Chapter 1 Printer overview ENWW
3 Ethernet port
2 3 4 5
6
1
7
891011
4 Power connection
LED control-panel view (M26a models)
1 Control panel LED display This screen displays numerical information for copy jobs.
2 Up and Down arrow
buttons
3 Reduce/Enlarge copy light Indicates the copy-size reduction or enlargement feature that is active.
4 Darker/Lighter copy light Indicates the copy-darkness feature is active.
5 Number Of Copies light Indicates the number-of-copies feature is active.
6
Setup button
7
Start Copy button
8
Cancel button
9 Toner-level status light Indicates the level of toner in the toner-cartridge is low.
10
Attention LED
11 Ready LED The Ready light glows without blinking when the printer is ready to print.
Use these buttons to increase or decrease the value that appears on the display.
Use this button to scroll between the copy settings for number of copies, darkness, and copy size for
each job. The default option is the number of copies. To change the default settings for all jobs, scroll
to the setting and then press and hold the button for 3 seconds. When the light is blinking, adjust the
setting. Press this button again to save the setting.
Press this button to start a copy job.
Press this button to perform the following actions:
●
Cancel a print job when the printer is printing.
●
Reset the current copy settings to the default values when the printer is idle.
●
Exit Copy Default Setting mode without saving the value when the printer is in Copy Default
Setting mode.
The Attention light blinks when the printer requires user attention, such as when the printer runs out
of paper or a toner-cartridge needs to be changed.
ENWW Printer views 3
LCD control-panel view (M26nw models)
1
43
2 5
9
8
6
10
7
1112
13
1
Wireless button
(wireless models only)
2
Setup button
3
Left arrow button
4 OK button Use the OK button for the following actions:
5
Right arrow button
6 Power on/o button Use this button to turn the printer on or o.
7
Cancel button
8
Copy Settings button
9
Lighter/Darker
button
Use this button to navigate the open the Wireless menu and wireless status information.
Use this button to open the Setup menu.
Use this button to navigate through the menus or to decrease a value that appears on the display
●
Open the control-panel menus.
●
Open a submenu displayed on the control-panel display.
●
Select a menu item.
●
Clear some errors.
●
Begin a print job in response to a control-panel prompt (for example, when the message Press
[OK] to continue appears on the control-panel display).
Use this button to navigate through the menus or to increase a value that appears on the display.
Use this button to cancel a print job or to exit the control panel menus.
Use this button to open the Copy Settings menu.
Use this button to lighten or darken copies.
4 Chapter 1 Printer overview ENWW
10
Number of Copies
button
Use this button to set the number of copies to be produced.
11
Back arrow button
12
Start Copy button
13 ePrint button Use this button to open the Web Services menu.
Use this button for the following actions:
●
Exit the control-panel menus.
●
Scroll back to a previous menu in a submenu list.
●
Scroll back to a previous menu item in a submenu list (without saving changes to the menu
item).
Use this button to start a copy job.
ENWW Printer views 5
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM25-M27mfp.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
Technical specications
See www.hp.com/support/ljM25-M27mfp for current information.
6 Chapter 1 Printer overview ENWW
Supported operating systems
The following information applies to the printer-specic Windows PCLmS and OS X print drivers.
Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system
along with optional software when using the full software installer. See the software installation notes for more
information.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from the printer installation
CD or from 123.hp.com, and then use HP Easy Start to install the HP print driver and utility. See the software
installation notes for more information.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Operating system Print driver installed Notes
Windows® XP, 32-bit The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the full software
installation.
Windows Vista®, 32-bit and 64–
bit
Windows 7, 32-bit and 64-bit The HP PCLmS printer-specic print
Windows 8, 32-bit and 64-bit The HP PCLmS printer-specic print
Windows 8.1, 32–bit and 64–bit The HP PCLmS printer-specic print
Windows 10, 32–bit and 64–bit The HP PCLmS printer-specic print
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
Windows Server 2003, 32-bit The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation. The basic installer installs
the driver only.
Windows Server 2008, 32-bit
and 64-bit
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation.
ENWW Printer specications 7
Operating system Print driver installed Notes
Windows Server 2012, 64–bit
and R2, 64–bit
OS X 10.9 Mavericks, 10.10
Yosemite, and 10.11 El Capitan
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM25-M27mfp for HP's
all-inclusive help for the printer.
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation.
The OS X print driver and print utility
are available for download from either
the installation CD or 123.hp.com.
Download HP Easy Start either from the printer installation
CD or from 123.hp.com, and then use HP Easy Start to install
the HP print driver and utility.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer
software.
●
Wireless Direct (wireless models only)
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●
HP ePrint software
8 Chapter 1 Printer overview ENWW
Printer dimensions
2
3
1
2
3
1
1. Height 254 mm (10 in) 410 mm (16.1 in)
Printer fully closed Printer fully open
2. Width 420 mm (16.5 in) 420 mm (16.5 in)
3. Depth 266 mm (14.4 in) 365 mm (17.2 in)
Weight (with cartridges) 8.2 kg (18.1 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM25-M27mfp for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
perating voltages. This will damage the printer and void the printer warranty.
o
Operating-environment range
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH), non-
ondensing
c
10% to 80% (RH), non-condensing
ENWW Printer specications 9
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM25-M27mfp for HP's all-inclusive help for the printer. Find the following support:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
10 Chapter 1 Printer overview ENWW
2 Paper trays
●
Load the input tray
●
Load the input tray
●
Load and print envelopes
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM25-M27mfp.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 11
Load the input tray
NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the
stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the
printer at one time.
1. If it is not already open, open the input tray.
2. Adjust the paper width and length guides outward.
12 Chapter 2 Paper trays ENWW
3. Load the paper face-up with the top forward in the
input tray.
The orientation of the paper in the tray varies
depending on the type of print job. For additional
information, see the table below.
4. Adjust the paper guides inward until they are snug
against the paper.
ENWW Load the input tray 13
Paper type Duplex mode How to load paper
123
123
Preprinted or letterhead 1-sided printing or 2-sided printing Face-up
Top edge leading into the printer
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the printer
14 Chapter 2 Paper trays ENWW
Load the input tray
ENWW Load the input tray 15
Tray adjustment for small paper sizes
To print on paper shorter than 185 mm (7.3 in), use the short-paper extender to modify the input tray.
1. Remove the short-paper extender tool from the
storage slot on the right side of the input area.
2. Attach the tool to the paper length guide on the
input tray.
3. Load the paper into the tray, and then adjust the
paper guides until they are snug against the paper.
16 Chapter 2 Paper trays ENWW
4. Push the paper into the product until it stops, and
then push the paper length guide in so the
extender tool supports the paper.
5. When nished printing on short paper, remove the
short-paper extender tool from the input tray, and
then place it in the storage slot.
ENWW Load the input tray 17
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. For the best performance, only 5 mm (.
2 in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should
be loaded into the input tray.
To print envelopes, follow these steps to select the correct settings in the print driver.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper source drop-down list, select the tray to be used.
5. In the Media drop-down list, select Envelope.
6. Click the OK button to close the Document Properties dialog box.
7. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Load envelopes in the input tray face up, with the short, return
address end leading into the printer.
18 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridge
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM25-M27mfp.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 19
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 79A Black Original LaserJet Toner
Cartridge
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Replacement black toner cartridge for M25–
M27 models
79A CF279A
20 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridge
●
Introduction
●
Toner-cartridge information
●
Remove and replace the toner cartridge
Introduction
The following information provides details about the toner cartridge for the printer, and it includes instructions to
replace it.
Toner-cartridge information
This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
Item Description Cartridge number Part number
HP 79A Black Original
LaserJet Toner Cartridge
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
Replacement black toner cartridge for M25–M27
models
79A CF279A
ENWW Replace the toner cartridge 21
2
1
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the toner cartridge
1. Lift the scanner assembly.
22 Chapter 3 Supplies, accessories, and parts ENWW
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