LaserJet Pro M11-M13
User Guide
www.hp.com/support/ljM11-M13
M11-M13
HP LaserJet Pro M11-M13
User Guide
Copyright and License
Trademark Credits
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 8/2017
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®
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Incorporated.
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Microsoft®, Windows®, Windows® XP, and
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of Microsoft Corporation.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Control-panel view ............................................................................................................................................... 3
Printer specications ................................................................................................................................................................ 5
Technical specications ....................................................................................................................................... 5
Supported operating systems ........................................................................................................................... 6
Mobile printing solutions (optional) .................................................................................................................. 7
Printer dimensions .............................................................................................................................................. 7
Power consumption, electrical specications, and acoustic emissions ...................................................... 7
Operating-environment range ........................................................................................................................... 7
Printer hardware setup and software installation .............................................................................................................. 8
2 Paper trays ................................................................................................................................................................................................. 9
Load the input tray ................................................................................................................................................................. 10
Load and print envelopes ..................................................................................................................................................... 13
Introduction ........................................................................................................................................................ 13
Print envelopes .................................................................................................................................................. 13
Envelope orientation ......................................................................................................................................... 13
3 Supplies, accessories, and parts .......................................................................................................................................................... 15
Order supplies, accessories, and parts ............................................................................................................................... 16
Ordering .............................................................................................................................................................. 16
Supplies and accessories ................................................................................................................................. 16
Customer self-repair parts ............................................................................................................................... 16
Replace the toner cartridge .................................................................................................................................................. 17
Introduction ........................................................................................................................................................ 17
Toner-cartridge information ............................................................................................................................ 17
Remove and replace the toner cartridge ....................................................................................................... 18
ENWW iii
4 Print .......................................................................................................................................................................................................... 21
Print tasks (Windows) ............................................................................................................................................................ 22
How to print (Windows) .................................................................................................................................... 22
Manually print on both sides (Windows) ........................................................................................................ 24
Print multiple pages per sheet (Windows) .................................................................................................... 24
Select the paper type (Windows) .................................................................................................................... 25
Additional print tasks ........................................................................................................................................ 26
Print tasks (OS X) .................................................................................................................................................................... 27
How to print (OS X) ............................................................................................................................................ 27
Manually print on both sides (OS X) ................................................................................................................ 27
Print multiple pages per sheet (OS X) ............................................................................................................ 27
Select the paper type (OS X) ............................................................................................................................ 28
Additional print tasks ........................................................................................................................................ 29
Mobile printing ........................................................................................................................................................................ 30
Introduction ........................................................................................................................................................ 30
Wireless Direct (wireless models only) ........................................................................................................... 30
Enable or disable Wireless Direct ............................................................................................... 30
Change the printer Wireless Direct name ................................................................................. 31
HP ePrint software ............................................................................................................................................ 31
Android embedded printing ............................................................................................................................. 32
5 Manage the printer ................................................................................................................................................................................. 33
Advanced conguration with HP Embedded Web Server (EWS) (wireless models only) ........................................... 34
HP Embedded Web Server sections .................................................................................................................................... 35
Information tab .................................................................................................................................................. 35
Settings tab ........................................................................................................................................................ 35
Networking tab .................................................................................................................................................. 35
Links ..................................................................................................................................................................... 35
Congure IP network settings .............................................................................................................................................. 36
Introduction ........................................................................................................................................................ 36
Printer sharing disclaimer ................................................................................................................................ 36
View or change network settings ................................................................................................................... 36
Manually congure IPv4 TCP/IP parameters ................................................................................................. 36
Printer security features ....................................................................................................................................................... 38
Introduction ........................................................................................................................................................ 38
Assign or change the system password using the HP Embedded Web Server ....................................... 38
Energy-conservation settings .............................................................................................................................................. 39
Introduction ........................................................................................................................................................ 39
Print with EconoMode ....................................................................................................................................... 39
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 39
Delay When Ports Are Active setting .............................................................................................................. 40
iv ENWW
Update the rmware .............................................................................................................................................................. 41
Update the rmware using the Firmware Update Utility ............................................................................ 41
6 Solve problems ....................................................................................................................................................................................... 43
Customer support .................................................................................................................................................................. 44
Interpret control-panel light patterns ................................................................................................................................. 45
Restore the factory-set defaults ......................................................................................................................................... 48
Solve paper feed or jam problems ...................................................................................................................................... 49
The printer does not pick up paper ................................................................................................................. 49
The printer picks up multiple sheets of paper .............................................................................................. 49
Frequent or recurring paper jams ................................................................................................................... 49
Prevent paper jams ........................................................................................................................................... 50
Clear paper jams ..................................................................................................................................................................... 51
Introduction ........................................................................................................................................................ 51
Paper jam locations ........................................................................................................................................... 51
Clear jams from the input tray ......................................................................................................................... 51
Clear jams in the toner-cartridge area ........................................................................................................... 54
Clear jams in the output bin ............................................................................................................................. 56
Improve print quality ............................................................................................................................................................. 59
Introduction ........................................................................................................................................................ 59
Print from a dierent software program ....................................................................................................... 59
Check the paper-type setting for the print job ............................................................................................. 59
Check the paper type setting (Windows) .................................................................................. 59
Check the paper type setting (OS X) .......................................................................................... 59
Check toner-cartridge status ........................................................................................................................... 59
Clean the printer ................................................................................................................................................ 60
Print a cleaning page .................................................................................................................... 60
Visually inspect the toner cartridge ................................................................................................................ 60
Check paper and the printing environment ................................................................................................... 60
Step one: Use paper that meets HP specications ................................................................. 60
Step two: Check the environment .............................................................................................. 61
Try a dierent print driver ................................................................................................................................ 61
Check the EconoMode settings ....................................................................................................................... 61
Change print density ......................................................................................................................................... 62
Solve direct-connect problems ............................................................................................................................................ 63
Solve wireless problems ....................................................................................................................................................... 64
Index ............................................................................................................................................................................................................. 67
ENWW v
vi ENWW
1 Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljm11-m13.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Printer views
2
5
6
1
7
3
4
Printer front view
1 Output bin
2 Output bin extension
3 Input tray
4 Short media extender tool
5 Power button
6 Print-cartridge door lift-tab
7 Control panel
2 Chapter 1 Printer overview ENWW
Printer back view
2
1
3
4
2
1
1 USB port
2 Power connection
3 Slot for cable-type security lock
4 Serial number
Control-panel view
Table
1-1 HP LaserJet Pro M12a (base model)
1 Attention LED The Attention light blinks when the printer requires user attention, such as when the
printer runs out of paper or a toner cartridge needs to be changed. If the light is on without
blinking, the printer has experienced an error.
2 Ready LED The Ready light is on when the printer is ready to print. It blinks when the printer is
receiving print data or canceling a print job.
ENWW Printer views 3
2
1
4
5
3
Table 1-2 HP LaserJet Pro M12w (wireless models)
1 Wireless button To detect wireless networks, press the wireless button. This button also enables and
disables the wireless feature.
2 Wireless LED When the printer is searching for a network, the wireless light blinks. When the printer is
connected to a wireless network, the wireless light is on.
3 Attention LED Indicates that the print cartridge door is open or other errors exist.
4 Ready LED When the printer is ready to print, the ready light is on. When the printer is processing data,
the ready light blinks.
5 Cancel button Press this button for the following actions:
●
To cancel the print job, press the Cancel button.
●
Press and hold the button for 5 seconds to print a conguration page.
4 Chapter 1 Printer overview ENWW
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljm11-m13.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions (optional)
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
Technical specications
See www.hp.com/support/ljm11-m13 for current information.
ENWW Printer specications 5
Supported operating systems
The following information applies to the printer-specic Windows PCLmS and OS X print drivers.
Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system
along with optional software when using the full software installer. See the software installation notes for more
information.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from
the Print Support page, and then use HP Easy Start to install the HP print driver and utility. HP Easy Start is not
included in the in-box CD.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Operating system Print driver installed Notes
Windows® XP The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation.
Windows Vista®, 32-bit and 64bit
Windows 7, 32–bit and 64–bit The HP PCLmS printer-specic print
Windows 8, 32-bit and 64-bit
Windows 8.1, 32-bit and 64-bit
Windows Server 2003, 32–bit
and 64–bit
Windows Server 2008, 32-bit
and 64-bit
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation.
driver is installed for this operating
system as part of the basic software
installation.
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation.
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation. The basic installer installs
the driver only.
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the full software
installation.
Microsoft retired mainstream support for Windows XP in April
2009. HP will continue to provide best-eort support for the
discontinued XP operating system.
Microsoft retired mainstream support for Windows Server
2003 in July 2010. HP will continue to provide best-eort
support for the discontinued Server 2003 operating system.
OS X 10.8 Mountain Lion, 10.9
Mavericks, 10.10 Yosemite,
10.11 El Capitan
The OS X print driver and print utility
are available for download from
123.hp.com. The HP installer
software for OS X is not included in
the in-box CD.
Download HP Easy Start either from 123.hp.com or from the
Print Support page, and then use HP Easy Start to install the
HP print driver and utility.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer
software.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljm11-m13 for HP's all-
inclusive help for the printer.
6 Chapter 1 Printer overview ENWW
Mobile printing solutions (optional)
1
2
3
1
2
3
The printer supports the following software for mobile printing:
●
HP ePrint software
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●
Android printing
Printer dimensions
Printer fully closed Printer fully open
1. Height 196 mm (7.7 in) 296 mm (11.7 in)
2. Width 349 mm (13.7 in) 349 mm (13.7 in)
3. Depth 229mm (9.0 in) 229 mm (9.0 in)
Weight 5.2 kg (11.5 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljm11-m13 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Environment
Temperature 15° to 32.5°C (59° to 90.5°F) -20° to 40°C (-4° to 104°F)
Relative humidity 10% to 80% relative humidity (RH), non-
Operating Storage
10% to 90% RH, non-condensing
condensing
ENWW Printer specications 7
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljm11-m13 for HP's all-inclusive help for the printer. Find the following support:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
8 Chapter 1 Printer overview ENWW
2 Paper trays
●
Load the input tray
●
Load and print envelopes
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljm11-m13.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 9
Load the input tray
1. If it is not already open, open the input tray.
2. Adjust the paper width and length guides outward.
10 Chapter 2 Paper trays ENWW
3. Load the paper face-up with the top forward in the
input tray.
The orientation of the paper in the tray varies
depending on the type of print job. For additional
information, see the table below.
4. Adjust the paper guides inward until they are snug
against the paper.
ENWW Load the input tray 11
Paper type Duplex mode How to load paper
Preprinted or letterhead 1-sided printing or 2-sided printing Face-up
Top edge leading into the printer
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the printer
12 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. For the best performance, only 5 mm (.2
in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should be
loaded into the input tray.
To print envelopes, follow these steps to select the correct settings in the print driver.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Type is drop-down list, select Envelope.
5. Click the OK button to close the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Load envelopes in input tray face up, with the short, return address
end leading into the printer.
ENWW Load and print envelopes 13
14 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridge
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljm11-m13.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 15
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on the computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 79A Black Original LaserJet Toner
Cartridge
Replacement black toner cartridge 79A CF279A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
16 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridge
●
Introduction
●
Toner-cartridge information
●
Remove and replace the toner cartridge
Introduction
The following information provides details about the toner cartridge for the printer, and it includes instructions to
replace it.
Toner-cartridge information
This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
Item Description Cartridge number Part number
HP 79A Black Original LaserJet Toner
Cartridge
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
Replacement black toner cartridge for M12a
and M12w models.
79A CF279A
ENWW Replace the toner cartridge 17
2
1
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the toner cartridge
1. Open the cartridge door.
18 Chapter 3 Supplies, accessories, and parts ENWW
2. Remove the used toner cartridge from the printer.
3. Remove the new toner cartridge from the
packaging. Place the used toner cartridge in the
bag and box for recycling.
CAUTION: To prevent damage to the toner
cartridge, hold the toner cartridge at each end. Do
not touch the cartridge shutter or the roller
surface.
4. Remove the sealing tape and the release tab from
the new toner cartridge.
ENWW Replace the toner cartridge 19
5. Grasp both sides of the new toner cartridge and
gently rock the toner cartridge to distribute the
toner evenly inside the cartridge.
6. Align the new toner cartridge with the tracks inside
the printer, and install the new toner cartridge until
it is rmly seated.
7. Close the cartridge door.
20 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Mobile printing
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljm11-m13.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 21
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
NOTE: The print driver might look dierent than what is shown here, but the steps are the same.
22 Chapter 4 Print ENWW
3. Click or tap the tabs in the print driver to congure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on
the Paper/Quality tab.
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this
screen.
5. Click or tap the OK button to print the job.
ENWW Print tasks (Windows) 23
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. Load paper face-up in the input tray.
2. From the software program, select the Print option.
3. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
4. Click or tap the Finishing tab.
5. Select the Print on both sides (manually) check box. Click the OK button to print the rst side of the job.
6. Retrieve the printed stack from the output bin and, maintaining the paper orientation, place it with the
printed-side facing down in the input tray.
7. At the computer, click the Continue button to print the second side of the job.
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
24 Chapter 4 Print ENWW
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the
Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click or tap the Paper/Quality tab.
4. From the Paper type drop-down list, select the paper type that best describes your paper.
5. Select the option for the type of paper you are using, and then click the OK button.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
ENWW Print tasks (Windows) 25
Additional print tasks
Go to www.hp.com/support/ljm11-m13.
Instructions are available for performing specic print tasks, such as the following:
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to t a specic paper size
●
Print the rst or last pages of the document on dierent paper
●
Print watermarks on a document
26 Chapter 4 Print ENWW
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button or open and close the front door to continue.
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
ENWW Print tasks (OS X) 27
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
●
Media Type: Select the option for the type of paper for the print job.
●
Print Quality: Select the resolution level for the print job.
●
EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
28 Chapter 4 Print ENWW
Additional print tasks
Go to www.hp.com/support/ljm11-m13.
Instructions are available for performing specic print tasks, such as the following:
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to t a specic paper size
●
Print the rst or last pages of the document on dierent paper
●
Print watermarks on a document
ENWW Print tasks (OS X) 29
Mobile printing
Introduction
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wireless Direct (wireless models only)
●
HP ePrint software
●
Android embedded printing
Wireless Direct (wireless models only)
Wireless Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
NOTE: Not all mobile operating systems are currently supported by Wireless Direct.
The following devices and computer operating systems support Wireless Direct:
●
Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed
●
Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed
The following devices and computer operating systems to not support Wireless Direct, but can print to a printer
that does:
●
Apple iPhone and iPad
●
Mac computers running OS X
For more information on Wireless Direct printing, go to www.hp.com/go/wirelessprinting.
Enable or disable Wireless Direct
Wireless Direct capabilities must be enabled rst from the printer EWS.
1. After the printer is connected to the network, print a conguration page and identify the printer IP address.
To print a conguration page, complete the following steps:
a. Press and hold the Cancel button until the Ready light begins blinking.
b. Release the Cancel button.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
30 Chapter 4 Print ENWW
3. Click the Networking tab.
4. On the Networking page, click Wireless Direct Setup. Select the checkbox, enter the network name (SSID) in
the Name (SSID) eld, and then click the Apply button. The IP address of the mobile device appears in the
Networking page.
NOTE: To nd the network name (SSID), click the Wireless Conguration menu in the Networking page.
Change the printer Wireless Direct name
Follow this procedure to change the printer Wireless Direct Printing (SSID) name using the HP Embedded Web
Server (EWS):
Step one: Open the HP Embedded Web Server
1. Print a conguration page to determine the IP address or host name.
a. Press and hold the Cancel button until the Ready light begins blinking.
b. Release the Cancel button.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wireless Direct name
1. Click the Networking tab.
2. On the left navigation pane, click the Wireless Direct Setup link.
3. In the Name (SSID) eld, enter the new name.
4. Click Apply.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the oice or at locations across the globe.
●
Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to congure print options.
●
OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
ENWW Mobile printing 31
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wireless printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
32 Chapter 4 Print ENWW
5 Manage the printer
●
Advanced conguration with HP Embedded Web Server (EWS) (wireless models only)
●
HP Embedded Web Server sections
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
Update the rmware
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljm11-m13.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 33
Advanced conguration with HP Embedded Web Server (EWS)
(wireless models only)
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
●
View printer status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray congurations
●
View and change the printer control-panel menu conguration
●
View and print internal pages
●
Receive notication of printer and supplies events
●
View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
Open the HP Embedded Web Server (EWS) from a web browser
1. Print a conguration page to determine the IP address or host name.
a. Press and hold the Cancel button until the Ready light begins blinking.
b. Release the Cancel button.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
34 Chapter 5 Manage the printer ENWW
HP Embedded Web Server sections
Information tab
The Information pages group consists of the following pages:
●
Device Status displays the status of the printer and HP supplies.
●
Device Conguration shows the information found on the Conguration page.
●
Supplies Status shows the status of HP supplies and provides part numbers. To order new supplies, click
Order Supplies in the upper-right part of the window.
●
Network Summary shows the information found on the Network Summary page.
Settings tab
Use this tab to congure the printer from your computer. If this printer is networked, always consult with the
printer administrator before changing settings on this tab.
The Settings tab contains the Printing page where you can view and change the default print job settings.
Networking tab
Network administrators can use this tab to control network-related settings for the printer when it is connected
to an IP-based network.
Links
Links are located in the upper-right part of the status pages. You must have Internet access to use any of these
links. If you use a dial-up connection and did not connect when you rst opened the HP Embedded Web Server,
you must connect before you can visit these websites. Connecting might require that you close the
HP Embedded Web Server and reopen it.
●
Shop for Supplies. Click this link to connect to the Sure Supply website and order genuine HP supplies from
HP or a reseller of your choice.
●
Support. Connects to the printer support site. You can search for help regarding general topics.
ENWW HP Embedded Web Server sections 35
Congure IP network settings
●
Introduction
●
Printer sharing disclaimer
●
View or change network settings
●
Manually congure IPv4 TCP/IP parameters
Introduction
Use the following sections to congure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Cancel button until the Ready light begins blinking.
ii. Release the Cancel button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Manually congure IPv4 TCP/IP parameters
Use the EWS to manually set an IPv4 address, subnet mask, and default gateway.
1. Open the HP Embedded Web Server (EWS):
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Cancel button until the Ready light begins blinking.
ii. Release the Cancel button.
36 Chapter 5 Manage the printer ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab.
3. In the IPv4 Conguration area, select Manual IP, and then edit the IPv4 conguration settings.
4. Click the Apply button.
ENWW Congure IP network settings 37
Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●
Assign or change the system password using the HP Embedded Web Server
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
Network-connected printers
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Cancel button until the Ready light begins blinking.
ii. Release the Cancel button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. On the Networking tab, click the Password link in the left navigation pane.
3. In the Password area, enter the password in the Password eld.
4. Re-enter the password in the Conrm Password eld.
5. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
38 Chapter 5 Manage the printer ENWW
Energy-conservation settings
●
Introduction
●
Print with EconoMode
●
Set the Sleep/Auto O After Inactivity setting
●
Delay When Ports Are Active setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. Continue printing with the current cartridge until
redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner
cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical
representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the
cover. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode option.
Set the Sleep/Auto O After Inactivity setting
Use the EWS to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto O After Inactivity setting:
1. Open the HP Embedded Web Server (EWS):
Direct-connected printers
a. Open the Start menu, and then select Programs or All Programs.
b. Open the HP group, open the printer group, and then select HP Device Toolbox.
Network-connected printers
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Cancel button until the Ready light begins blinking.
ii. Release the Cancel button.
ENWW Energy-conservation settings 39
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab, and then select the Energy Settings page.
3. Select the time for the Sleep/Auto O After Inactivity, and then click the Apply button.
Delay When Ports Are Active setting
Method one: Use the HP Embedded Web Server (EWS)
1. Open the HP Embedded Web Server (EWS):
Network-connected printers
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Cancel button until the Ready light begins blinking.
ii. Release the Cancel button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Settings tab, and then select the Energy Settings page.
3. Select Delay when ports are active check box to enable or disable the setting.
Method two: Use the printer software
1. In the list of printers, right-click the name the printer, and then click the properties menu item to open the
Printer properties dialog box.
2. Click the Device settings tab and navigate to the Energy settings area.
3. Select Delay when ports are active check box to enable or disable the setting.
NOTE: When the Delay when ports are active setting is selected, the printer will not shut down unless all ports
are inactive. When the setting is not selected, the printer shuts down after a period of inactivity determined by
the Shut Down After setting. An active network link or USB connection will prevent the printer from shutting
down.
40 Chapter 5 Manage the printer ENWW
Update the rmware
HP oers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer rmware for a single printer. When you update the rmware, Web
Service apps will update automatically.
Update the rmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: You must have a print driver installed in order to use this method.
1. Go to www.hp.com/support, select your country/region language, click the Get software and drivers link,
type the printer name in the search eld, press the Enter button, and then select the printer from the list of
search results.
2. Select the operating system.
3. Under the Firmware section, locate the Firmware Update Utility.
4. Click Download, click Run, and then click Run again.
5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a conguration page to verify the installed rmware version before or after the update
process, click Print Cong.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the
utility.
ENWW Update the rmware 41
42 Chapter 5 Manage the printer ENWW
6 Solve problems
●
Customer support
●
Interpret control-panel light patterns
●
Restore the factory-set defaults
●
Solve paper feed or jam problems
●
Clear paper jams
●
Improve print quality
●
Solve direct-connect problems
●
Solve wireless problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljm11-m13.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 43
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Get 24-hour Internet support, and download software utilities and
drivers
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Country/region phone numbers are on the yer that was in the box
with the printer or at www.hp.com/support/.
www.hp.com/support/ljm11-m13
44 Chapter 6 Solve problems ENWW
Interpret control-panel light patterns
If the printer requires attention, an error code appears on the control-panel display.
Table 6-1 Status-light legend
Symbol for "light o"
Symbol for "light on"
Symbol for "light blinking"
Table 6-2 Control-panel light patterns
Light status State of the printer Action
All lights are o. The printer is in Auto-O mode or is turned
o.
Status lights cycle The status lights cycle during the formatter
initialization period or when the printer is
processing a cleaning page.
Ready light is on, and attention light is o. The printer is in the ready state. No action is required. The printer is ready to
Press the power button to deactivate the
Auto-O mode or to turn on the printer.
No action is required. Wait for the
initialization period to end. The printer
should enter the ready state when the
initialization period is nished.
receive a print job.
ENWW Interpret control-panel light patterns 45
Table 6-2 Control-panel light patterns (continued)
Light status State of the printer Action
Ready light is blinking, and attention light
is o.
Attention light is blinking, and ready light is
o.
Attention light is blinking, and ready light is
on.
The printer is receiving or processing data. No action is required. The printer is receiving
The printer has experienced an error that can
be corrected at the printer, such as a jam, an
open door, the absence of a print cartridge,
or the absence of paper in the proper tray.
The printer has experienced a continual error
from which it will recover on its own.
or processing a print job.
Inspect the printer, determine the error, and
then correct the error. If the error is the
absence of paper in the proper tray or the
printer is in a manual feed mode, put the
proper paper in the tray and follow the
onscreen instructions, or open and close the
print-cartridge door to resume printing.
If the recovery is successful, the printer
continues to the processing data state and
completes the job.
The attention and ready lights are on. The printer has experienced a fatal error
from which it cannot recover.
If the recovery is unsuccessful, the printer
continues to the continuable error state. Try
removing any media from the media path
and turning the printer power o, and then
on again.
1. Turn o the printer or disconnect the
power cord from the printer.
2. Wait 30 seconds, and then turn on the
printer or reconnect the power cord to
the printer.
3. Wait for the printer to initialize.
If the error persists, contact HP customer
support.
46 Chapter 6 Solve problems ENWW
Table 6-2 Control-panel light patterns (continued)
Light status State of the printer Action
The wireless light is blinking. The printer is attempting to locate a wireless
network.
The wireless light is on. The printer is connected to a wireless
network.
The wireless light is o. The printer is not connected to a network,
and the wireless unit in the printer might be
turned o.
No action is required.
No action is required.
If the light is o, the printer is not connected
to the network and the wireless unit in the
printer might be o. Press the wireless
button to try connecting to the network, or
run the Wireless Conguration utility to
congure the printer. To verify that the
printer nds the network, print a
conguration page. The printer should have
an IP address assigned to it.
For information about connecting wirelessly
to a network, see Solve wireless problems
on page 64.
If the printer remains unable to connect to
the network, uninstall and then reinstall the
printer. If the error persists, contact a
network administrator or refer to the user
manual of the wireless router or access
point.
ENWW Interpret control-panel light patterns 47
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, tray size, or language. To restore the printer to the factory-default settings, follow
these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1. Open the HP Embedded Web Server (EWS):
Network-connected printers
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Cancel button until the Ready light begins blinking.
ii. Release the Cancel button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Settings tab.
3. Select the Restore Factory Settings option, and click the Apply button.
The printer automatically restarts.
48 Chapter 6 Solve problems ENWW
Solve paper feed or jam problems
If the printer has recurring problems with paper feeding or with jams, use the following information to reduce the
number of occurrences.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly in the software driver or EWS.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5. Check the printer control panel to see if the printer is waiting for you to acknowledge a prompt to feed the
paper manually. Load paper, and continue.
6. The pickup roller and separation pad might be contaminated.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this printer.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
Frequent or recurring paper jams
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.
2. Check that the tray is congured for the correct paper size and type on the in the software driver or EWS.
Adjust paper settings if necessary.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Access the HP Embedded Web Server (EWS) to print a cleaning page to remove excess toner from inside the
printer:
ENWW Solve paper feed or jam problems 49
a. On the Information tab of the EWS, click Print Info Pages.
b. In the Print Cleaning Page area, click Print to print a cleaning page.
5. Print a conguration page to test the printer.
a. Press and hold the Cancel button until the Ready light begins blinking.
b. Release the Cancel button.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
7. Verify that the tray is congured correctly for the paper type and size.
8. Make sure the printing environment is within recommended specications.
50 Chapter 6 Solve problems ENWW
Clear paper jams
1
2
3
Introduction
The following information includes instructions for clearing paper jams from the product.
●
Paper jam locations
●
Clear jams from the input tray
●
Clear jams in the toner-cartridge area
●
Clear jams in the output bin
Paper jam locations
1 Output bin
2 Input tray
3 Toner cartridge area
Clear jams from the input tray
When a jam occurs, the Attention light blinks repeatedly on the printer control panel.
ENWW Clear paper jams 51
1. Remove any loose paper from the input tray.
2. Open the top cover.
3. Remove the toner cartridge.
52 Chapter 6 Solve problems ENWW
4. Remove any visible jammed paper visible in the
input tray area. Use both hands to remove jammed
paper to avoid tearing the paper.
5. Remove any jammed paper from the toner-
cartridge area. Use both hands to remove jammed
paper to avoid tearing the paper.
ENWW Clear paper jams 53
6. Reinsert the toner cartridge.
7. Close the top cover.
Clear jams in the toner-cartridge area
When a jam occurs, the Attention light blinks repeatedly on the printer control panel.
1. Open the top cover.
54 Chapter 6 Solve problems ENWW
2. Remove the toner cartridge.
3. Remove any jammed paper from the toner-
cartridge area. Use both hands to remove jammed
paper to avoid tearing the paper.
ENWW Clear paper jams 55
4. Reinsert the toner cartridge.
5. Close the top cover.
Clear jams in the output bin
When a jam occurs, the Attention light blinks repeatedly on the printer control panel.
1. Remove any visible jammed paper from the output
bin area. Use both hands to remove jammed paper
to avoid tearing the paper.
56 Chapter 6 Solve problems ENWW
2. Open the top cover.
3. Remove the toner cartridge.
4. Remove any jammed paper from the toner-
cartridge area.
ENWW Clear paper jams 57
5. Reinsert the toner cartridge.
6. Close the top cover.
58 Chapter 6 Solve problems ENWW
Improve print quality
Introduction
If the printer is having print-quality problems, try the following solutions in the order presented to resolve the
issue.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Expand the list of Type is: options.
5. Expand the category of paper types that best describes your paper.
6. Select the option for the type of paper you are using, and click the OK button.
7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Check the supplies status page for the following information:
●
Estimated percentage of cartridge life remaining
●
Approximate pages remaining
ENWW Improve print quality 59
●
Part numbers for HP toner cartridges
●
Number of pages printed
The printer prints the supplies status page when it prints the conguration page.
1. Press and hold the Cancel button until the Ready light begins blinking.
2. Release the Cancel button.
Clean the printer
Print a cleaning page
1. On the Information tab of the EWS, click Print Info Pages.
2. In the Print Cleaning Page area, click Print to print a cleaning page.
Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridge from the printer.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
●
Always use a paper type and weight that this printer supports.
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that does not contain metallic material, such as glitter.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
60 Chapter 6 Solve problems ENWW
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
●
Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
●
Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
●
Do not place the printer in a conned space, such as a cabinet.
●
Place the printer on a sturdy, level surface.
●
Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
●
Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljm11-m13.
HP PCLmS driver
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
●
Provided as the default driver on the printer CD. This driver is automatically installed
unless you select a dierent one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and printer-feature support for most
users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
ENWW Improve print quality 61
●
Select the 600 dpi option.
●
Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
●
Select the FastRes 1200 option.
●
Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Change print density
You can change the print density setting by from the printer properties dialog box.
1. Windows XP, Windows 7, Windows 8, Windows 8.1, Windows Server 2008, and Windows Server 2003
(using the default Start menu view): Click Start, and then click Printers and Faxes.
-or-
Windows XP, Windows 7, Windows 8, Windows 8.1, Windows Server 2008, and Windows Server 2003
(using the Classic Start menu view): Click Start, and then click Printers.
-or-
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click
Printer.
2. In the list of printers, right-click the name of this product, and then click the Properties menu item to open
the printer properties dialog box.
3. Click the Device settings tab, and then move the Print Density slider to the desired setting.
4. Click the Apply button to accept the setting, and then click the OK button to close the dialog box.
62 Chapter 6 Solve problems ENWW
Solve direct-connect problems
If you have connected the product directly to a computer, check the USB cable.
●
Verify that the cable is connected to the computer and to the product.
●
Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary.
●
Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
ENWW Solve direct-connect problems 63
Solve wireless problems
The installation program cannot detect the product during the setup process.
Cause Solution
The product is o. Verify that the product is on and ready. Restart the product if
The product is too far away from the wireless router or access point. Move the product closer to the wireless router or access point.
A personal rewall program is blocking communication. Temporarily disable the rewall program to install the product. Re-
necessary.
enable the rewall program once the product installation is
complete. If disabling the rewall allows you to communicate with
the product, you might want to assign the product a static IP
address, and then re-enable the rewall. For information about
rewalls that are used in an HP environment, see www.hp.com/
support/XP_rewall_information.
The product is not communicating with the wireless router or access
point.
●
Verify that the wireless light is on. If it is not on, press the
wireless button.
●
Move the product closer to the wireless router or access point,
and then try again.
●
Restore the default wireless settings.
a. Turn the product o.
b.
Press and hold the wireless button and the cancel
button, and then turn the product on.
c. Hold the buttons until all the lights blink in unison, and
then release the buttons.
If the error persists, uninstall the product, and then re-run the
installer program. When prompted for network settings, provide the
settings, and then continue the installation.
64 Chapter 6 Solve problems ENWW
The product cannot connect to the wireless network.
Cause Solution
The product wireless settings and the network settings do not
match.
The wireless router or access point is congured with a media
access control (MAC) lter that is denying the product access to the
network.
The wireless connection is sometimes disabled.
Cause Solution
The product environment might be aecting wireless
communication. The following situations can aect wireless
communication:
You might need to congure the product network settings
manually. Verify that you know the following network settings:
●
Communication mode
●
Network name (SSID)
●
Channel (ad-hoc networks only)
●
Authentication type
Use the Wireless Conguration utility to congure the product to
print on wireless network.
If the error persists, uninstall the product, and then re-run the
installer program. When prompted for network settings, provide the
settings, and then continue the installation.
Congure the wireless router or access point so that the list of
accepted MAC addresses includes the product hardware address.
Refer to the device owners manual for help.
Move the product to a location where it can receive a steady signal
from the wireless router or access point. Or you might need to move
the wireless router or access point.
●
A concrete or metal framed wall stands between the product
and the wireless router or access point.
●
Televisions, computer appliances, microwave ovens,
intercoms, mobile/cellular phones, battery chargers, and AC
power adapters are installed close to the network.
●
A broadcast station or high-tension wire is located close to the
network.
●
A uorescent light that is near the network is being switched
on or o.
ENWW Solve wireless problems 65
66 Chapter 6 Solve problems ENWW
Index
A
accessories
ordering 16
part numbers 16
acoustic specications 7
Android devices
printing from 32
B
bins, output
locating 2
browser requirements
HP embedded Web Server 34
C
cartridge
replacing 17
cleaning
paper path 60
control panel
LED light patterns 45
locating 2
covers, locating 2
customer support
online 44
D
defaults, restoring 48
dimensions, printer 7
double-sided printing
Mac 27
Windows 24
drivers, supported 6
duplex printing
Mac 27
duplex printing (double-sided)
Windows 24
duplexing
manually (Mac) 27
manually (Windows) 24
E
EconoMode setting 39, 61
economy settings 39
electrical specications 7
Embedded Web Server
changing password 38
opening 38
embedded Web server
Conguration page 35
Information tab 35
Networking tab 35
product status 35
Settings tab 35
embedded web server
shop for supplies 35
supplies status 35
support 35
Embedded Web Server (EWS)
features 34
envelopes, loading 13
Explorer, versions supported
HP Embedded Web Server 34
F
factory-set defaults, restoring 48
H
HP Customer Care 44
HP Device Toolbox, using 34
HP Embedded Web Server
changing password 38
opening 38
HP Embedded Web Server (EWS)
features 34
HP ePrint software 31
HP EWS, using 34
I
Information tab (embedded Web
server) 35
interface ports
locating 3
Internet Explorer, versions supported
HP Embedded Web Server 34
J
jams
causes of 50
locations 51
M
manual duplex
Mac 27
Windows 24
memory
included 5
memory chip (toner)
locating 17
mobile printing
Android devices 32
mobile printing solutions 5
mobile printing, software supported
7
multiple pages per sheet
printing (Mac) 27
printing (Windows) 24
N
Netscape Navigator, versions
supported
HP embedded Web Server 34
network
password, changing 38
password, setting 38
ENWW Index 67
Networking tab (embedded Web
server) 35
networks
supported 5
O
on/o button, locating 2
online support 44
operating systems (OS)
supported 5
operating systems, supported 6
ordering
supplies and accessories 16
OS (operating system)
supported 5
output bin
locating 2
P
pages per minute 5
pages per sheet
selecting (Mac) 27
selecting (Windows) 24
paper
jams 50
selecting 60
paper jams
locations 51
paper pickup problems
solving 49
paper type
selecting (Windows) 25
paper types
selecting (Mac) 28
paper, ordering 16
part numbers
accessories 16
replacement parts 16
supplies 16
toner cartridge 16
toner cartridges 16
power
consumption 7
power connection
locating 3
power switch, locating 2
print density 62
print drivers, supported 6
print on both sides
Mac 27
manually, Windows 24
Windows 24
priority feed tray
loading envelopes 13
problem-solving
direct-connect problems 63
wireless problems 64
R
replacement parts
part numbers 16
replacing
toner cartridge 17
restoring factory-set defaults 48
S
settings
factory-set defaults, restoring 48
Settings tab (embedded Web server)
35
sleep delay
disabling 39
enabling 39
solving
direct-connect problems 63
wireless problems 64
specications
electrical and acoustic 7
status
control panel lights 45
supplies
ordering 16
part numbers 16
replacing toner cartridge 17
supplies status 59
support
online 44
system requirements
HP Embedded Web Server 34
T
technical support
online 44
toner cartridge
components 17
part numbers 16
replacing 17
toner cartridges
part numbers 16
toner-cartridge status 59
Tray 1
loading 10
loading envelopes 13
trays
capacity 5
included 5
locating 2
troubleshooting
jams 50
LED, errors 45
LED, light patterns 45
paper feed problems 49
W
Web browser requirements
HP Embedded Web Server 34
Web sites
customer support 44
weight, printer 7
Wireless Direct printing 30
68 Index ENWW
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