HP M12a User Guide
LaserJet Pro M11-M13
User Guide
www.hp.com/support/ljM11-M13
M11-M13
HP LaserJet Pro M11-M13
User Guide
Copyright and License
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© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
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services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 8/2017
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Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Control-panel view ............................................................................................................................................... 3
Printer specications ................................................................................................................................................................ 5
Technical specications ....................................................................................................................................... 5
Supported operating systems ........................................................................................................................... 6
Mobile printing solutions (optional) .................................................................................................................. 7
Printer dimensions .............................................................................................................................................. 7
Power consumption, electrical specications, and acoustic emissions ...................................................... 7
Operating-environment range ........................................................................................................................... 7
Printer hardware setup and software installation .............................................................................................................. 8
2 Paper trays ................................................................................................................................................................................................. 9
Load the input tray ................................................................................................................................................................. 10
Load and print envelopes ..................................................................................................................................................... 13
Introduction ........................................................................................................................................................ 13
Print envelopes .................................................................................................................................................. 13
Envelope orientation ......................................................................................................................................... 13
3 Supplies, accessories, and parts .......................................................................................................................................................... 15
Order supplies, accessories, and parts ............................................................................................................................... 16
Ordering .............................................................................................................................................................. 16
Supplies and accessories ................................................................................................................................. 16
Customer self-repair parts ............................................................................................................................... 16
Replace the toner cartridge .................................................................................................................................................. 17
Introduction ........................................................................................................................................................ 17
Toner-cartridge information ............................................................................................................................ 17
Remove and replace the toner cartridge ....................................................................................................... 18
ENWW iii
4 Print .......................................................................................................................................................................................................... 21
Print tasks (Windows) ............................................................................................................................................................ 22
How to print (Windows) .................................................................................................................................... 22
Manually print on both sides (Windows) ........................................................................................................ 24
Print multiple pages per sheet (Windows) .................................................................................................... 24
Select the paper type (Windows) .................................................................................................................... 25
Additional print tasks ........................................................................................................................................ 26
Print tasks (OS X) .................................................................................................................................................................... 27
How to print (OS X) ............................................................................................................................................ 27
Manually print on both sides (OS X) ................................................................................................................ 27
Print multiple pages per sheet (OS X) ............................................................................................................ 27
Select the paper type (OS X) ............................................................................................................................ 28
Additional print tasks ........................................................................................................................................ 29
Mobile printing ........................................................................................................................................................................ 30
Introduction ........................................................................................................................................................ 30
Wireless Direct (wireless models only) ........................................................................................................... 30
Enable or disable Wireless Direct ............................................................................................... 30
Change the printer Wireless Direct name ................................................................................. 31
HP ePrint software ............................................................................................................................................ 31
Android embedded printing ............................................................................................................................. 32
5 Manage the printer ................................................................................................................................................................................. 33
Advanced conguration with HP Embedded Web Server (EWS) (wireless models only) ........................................... 34
HP Embedded Web Server sections .................................................................................................................................... 35
Information tab .................................................................................................................................................. 35
Settings tab ........................................................................................................................................................ 35
Networking tab .................................................................................................................................................. 35
Links ..................................................................................................................................................................... 35
Congure IP network settings .............................................................................................................................................. 36
Introduction ........................................................................................................................................................ 36
Printer sharing disclaimer ................................................................................................................................ 36
View or change network settings ................................................................................................................... 36
Manually congure IPv4 TCP/IP parameters ................................................................................................. 36
Printer security features ....................................................................................................................................................... 38
Introduction ........................................................................................................................................................ 38
Assign or change the system password using the HP Embedded Web Server ....................................... 38
Energy-conservation settings .............................................................................................................................................. 39
Introduction ........................................................................................................................................................ 39
Print with EconoMode ....................................................................................................................................... 39
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 39
Delay When Ports Are Active setting .............................................................................................................. 40
iv ENWW
Update the rmware .............................................................................................................................................................. 41
Update the rmware using the Firmware Update Utility ............................................................................ 41
6 Solve problems ....................................................................................................................................................................................... 43
Customer support .................................................................................................................................................................. 44
Interpret control-panel light patterns ................................................................................................................................. 45
Restore the factory-set defaults ......................................................................................................................................... 48
Solve paper feed or jam problems ...................................................................................................................................... 49
The printer does not pick up paper ................................................................................................................. 49
The printer picks up multiple sheets of paper .............................................................................................. 49
Frequent or recurring paper jams ................................................................................................................... 49
Prevent paper jams ........................................................................................................................................... 50
Clear paper jams ..................................................................................................................................................................... 51
Introduction ........................................................................................................................................................ 51
Paper jam locations ........................................................................................................................................... 51
Clear jams from the input tray ......................................................................................................................... 51
Clear jams in the toner-cartridge area ........................................................................................................... 54
Clear jams in the output bin ............................................................................................................................. 56
Improve print quality ............................................................................................................................................................. 59
Introduction ........................................................................................................................................................ 59
Print from a dierent software program ....................................................................................................... 59
Check the paper-type setting for the print job ............................................................................................. 59
Check the paper type setting (Windows) .................................................................................. 59
Check the paper type setting (OS X) .......................................................................................... 59
Check toner-cartridge status ........................................................................................................................... 59
Clean the printer ................................................................................................................................................ 60
Print a cleaning page .................................................................................................................... 60
Visually inspect the toner cartridge ................................................................................................................ 60
Check paper and the printing environment ................................................................................................... 60
Step one: Use paper that meets HP specications ................................................................. 60
Step two: Check the environment .............................................................................................. 61
Try a dierent print driver ................................................................................................................................ 61
Check the EconoMode settings ....................................................................................................................... 61
Change print density ......................................................................................................................................... 62
Solve direct-connect problems ............................................................................................................................................ 63
Solve wireless problems ....................................................................................................................................................... 64
Index ............................................................................................................................................................................................................. 67
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vi ENWW
1 Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljm11-m13.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Printer views
2
5
6
1
7
3
4
Printer front view
1 Output bin
2 Output bin extension
3 Input tray
4 Short media extender tool
5 Power button
6 Print-cartridge door lift-tab
7 Control panel
2 Chapter 1 Printer overview ENWW
Printer back view
2
1
3
4
2
1
1 USB port
2 Power connection
3 Slot for cable-type security lock
4 Serial number
Control-panel view
Table
1-1 HP LaserJet Pro M12a (base model)
1 Attention LED The Attention light blinks when the printer requires user attention, such as when the
printer runs out of paper or a toner cartridge needs to be changed. If the light is on without
blinking, the printer has experienced an error.
2 Ready LED The Ready light is on when the printer is ready to print. It blinks when the printer is
receiving print data or canceling a print job.
ENWW Printer views 3
2
1
4
5
3
Table 1-2 HP LaserJet Pro M12w (wireless models)
1 Wireless button To detect wireless networks, press the wireless button. This button also enables and
disables the wireless feature.
2 Wireless LED When the printer is searching for a network, the wireless light blinks. When the printer is
connected to a wireless network, the wireless light is on.
3 Attention LED Indicates that the print cartridge door is open or other errors exist.
4 Ready LED When the printer is ready to print, the ready light is on. When the printer is processing data,
the ready light blinks.
5 Cancel button Press this button for the following actions:
●
To cancel the print job, press the Cancel button.
●
Press and hold the button for 5 seconds to print a conguration page.
4 Chapter 1 Printer overview ENWW
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljm11-m13.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions (optional)
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
Technical specications
See www.hp.com/support/ljm11-m13 for current information.
ENWW Printer specications 5
Supported operating systems
The following information applies to the printer-specic Windows PCLmS and OS X print drivers.
Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system
along with optional software when using the full software installer. See the software installation notes for more
information.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from
the Print Support page, and then use HP Easy Start to install the HP print driver and utility. HP Easy Start is not
included in the in-box CD.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Operating system Print driver installed Notes
Windows® XP The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation.
Windows Vista®, 32-bit and 64bit
Windows 7, 32–bit and 64–bit The HP PCLmS printer-specic print
Windows 8, 32-bit and 64-bit
Windows 8.1, 32-bit and 64-bit
Windows Server 2003, 32–bit
and 64–bit
Windows Server 2008, 32-bit
and 64-bit
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation.
driver is installed for this operating
system as part of the basic software
installation.
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation.
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the basic software
installation. The basic installer installs
the driver only.
The HP PCLmS printer-specic print
driver is installed for this operating
system as part of the full software
installation.
Microsoft retired mainstream support for Windows XP in April
2009. HP will continue to provide best-eort support for the
discontinued XP operating system.
Microsoft retired mainstream support for Windows Server
2003 in July 2010. HP will continue to provide best-eort
support for the discontinued Server 2003 operating system.
OS X 10.8 Mountain Lion, 10.9
Mavericks, 10.10 Yosemite,
10.11 El Capitan
The OS X print driver and print utility
are available for download from
123.hp.com. The HP installer
software for OS X is not included in
the in-box CD.
Download HP Easy Start either from 123.hp.com or from the
Print Support page, and then use HP Easy Start to install the
HP print driver and utility.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer
software.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljm11-m13 for HP's all-
inclusive help for the printer.
6 Chapter 1 Printer overview ENWW
Mobile printing solutions (optional)
1
2
3
1
2
3
The printer supports the following software for mobile printing:
●
HP ePrint software
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●
Android printing
Printer dimensions
Printer fully closed Printer fully open
1. Height 196 mm (7.7 in) 296 mm (11.7 in)
2. Width 349 mm (13.7 in) 349 mm (13.7 in)
3. Depth 229mm (9.0 in) 229 mm (9.0 in)
Weight 5.2 kg (11.5 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljm11-m13 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Environment
Temperature 15° to 32.5°C (59° to 90.5°F) -20° to 40°C (-4° to 104°F)
Relative humidity 10% to 80% relative humidity (RH), non-
Operating Storage
10% to 90% RH, non-condensing
condensing
ENWW Printer specications 7
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljm11-m13 for HP's all-inclusive help for the printer. Find the following support:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
8 Chapter 1 Printer overview ENWW
2 Paper trays
●
Load the input tray
●
Load and print envelopes
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljm11-m13.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 9
Load the input tray
1. If it is not already open, open the input tray.
2. Adjust the paper width and length guides outward.
10 Chapter 2 Paper trays ENWW
3. Load the paper face-up with the top forward in the
input tray.
The orientation of the paper in the tray varies
depending on the type of print job. For additional
information, see the table below.
4. Adjust the paper guides inward until they are snug
against the paper.
ENWW Load the input tray 11
Paper type Duplex mode How to load paper
Preprinted or letterhead 1-sided printing or 2-sided printing Face-up
Top edge leading into the printer
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the printer
12 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. For the best performance, only 5 mm (.2
in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should be
loaded into the input tray.
To print envelopes, follow these steps to select the correct settings in the print driver.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Type is drop-down list, select Envelope.
5. Click the OK button to close the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Load envelopes in input tray face up, with the short, return address
end leading into the printer.
ENWW Load and print envelopes 13
14 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridge
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljm11-m13.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 15
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