Hp LASERJET4000 User Manual

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HP LaserJet 4000, 4000 T,

English

4000 N, and 4000 TN Printers User's Guide

HP LaserJet 4000, 4000 T, 4000 N, and 4000 TN Printers

User's Guide

Publication number C4118-91060

First Edition, October 1997

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Adobe, PostScript, and Adobe Photoshop are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions.

Arial, Monotype, and Times New Roman are U.S. registered trademarks of the Monotype Corporation.

CompuServe is a U.S. trademark of CompuServe, Inc.

Helvetica, Palatino , Times, and Times Roman are trademarks of Linotype AG and/or its subsidiaries in the U.S. and other countries.

Microsoft, MS Windows, Windows, and Windows NT are U.S. registered tr ademarks of Microsoft Corporation.

T rueT ype is a U.S . trademark of Apple Computer, Inc.

NERGY STAR

registered service mark of the U.S. EPA.

is a U.S.

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714

Take a look at all that HP Support has to offer!

Thank you for y our purchase . Along with your product, y ou receiv e a variety of support services from Hewlett-P ackard and our support partners that are designed to give you the results you need, quickly and professionally.

HP Support

Online Services:

access to information over your modem, we suggest these services:

Obtaining Software Utilities and Electronic Information for U.S. and Canada:

For Asia-Pacific Countries:

For Australia, New Zealand, and India:

For European English:

HP Direct Ordering for Accessories and Supplies:

HP Support Assistant compact disc:

HP Service Information:

for 24-hour

World Wide Web URL -

and support information may be obtained from the following URLs in the U.S.: http://www.hp.com in Europe: http://www2.hp.com Printer drivers may be obtained from the following sites: in Japan: ftp://www.jpn.hp.com/drivers/ in Korea: http://www.hp.com.kr in Taiwan: http://www.hp.com.tw or from a local driver

HP Bulletin Board Service -

access to HP printer drivers, updated HP printer software, product information, and troubleshooting hints. Set your communications software to N,8,1 and dial or use:

in the U.S. and Canada:(1) (208) 344-1691 in Taiwan: (886) (2) 923-3233 in Korea: HITEL or CHOLIAN (Go HPK) in Australia: (61) (3) 9890-0276 in New Zealand: (64) (9) 356-3660 in China: (86) (10) 6261-4172 European Bulletin Board Service numbers are listed at http://www2.hp.com.

America Online -

UK) - Printer drivers, updated HP printer software, and support documentation to help answer y our que stions on HP product s are available. Use Keyword HP to start your tour or call (1) (800) 827-6364 and ask for representative #1118 to subscribe.

CompuServe -

of technical information with other members is available on CompuServe's HP User’ s forums (GO HP), or call (1) (800) 524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the U.K., F rance, Belgium, Switz erland, Germany, and Austria.)

Phone:

(1) (970) 339-7009

Fax:

(1) (970) 330-7655 Contact Fulfill Plus at (65) 740-4477 (Hong Kong, Indonesia, Philippines, Malaysia,

or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893. For Australia and New Zealand, call (61) (2) 565-6099.

For India, call (91) (11) 682-6035. For U.K., call (44) (142) 986-5511. For Ireland and outside U.K.,

call (44) (142) 986-5511. Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-8164 (Canada).

This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong, Indonesia, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477.

T o locate HP-authorized dealers, call (1) (800) 243-9816 (U.S.) or (1) (800) 387-3867 (Canada).

Printer drivers, updated HP printer software, plus product

website of http://www.dds.com.tw

Our electronic download service provides con venient

(America Online/Bertelsmann is available in France, Germany , and

Printer drivers, updated HP printer software, and interactive sharing

Mail:

Hewlett-Packard Co. P.O. Box 1754 Greeley, CO 80632 U.S.A.

iii

HP Support (Continued)

HP Service Agreements: HP FIRST:

for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.

Australia (61) (3) 9272-2627 Korea (82) (2) 769-0543 Austria (43) (1) 0660-8128 Malaysia (60) (3) 298-2478 Belgium (Dutch) (32) (2) 0800-11906 Netherlands (31) (20) 0800-222420 Belgium (French) (32) (2) 0800-17043 New Zealand (64) (9) 356-6642 Canada (1) (800) 333-1917 Norway (47) 800-11319 China (86) (10) 6505-5280 Portugal (351) (1) 0505-313342 Denmark (45) 8001-0453 Philippines (65) 291-7951 English (outside of U.K.) (31) (20) 681-5792 Singapore (65) 275-7251 Finland (358) (9) 0800-13134 Spain (34) 900 993123 France (33) (146) 0800-905900 Sweden (46) (2) 079-5743 Germany (49) (13) 081-0061 Switzerland (German) (41) (1) 0800-551527 Hong Kong (852) 2506-2422 Switzerland (French) (41) (1) 0800-551526 Hungary (36) (1) 252-4647 Taiwan (886) (2) 719-5589 India (91) (11) 682-6035 Thailand (66) (2) 661-3511 Indonesia (62) (21) 352-2044 United Kingdom (44) (134) 0800-960271 Italy (39) (2) 1678-59020 United States (1) (800) 333-1917 Japan (81) (3) 3335-8622

HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips

Call (1) (800) 446-0522 (U.S.) or (1) (800) 268-1221 (Canada).

Customer Support Options Worldwide

The service and support chapter of this user’s guide contains worldwide sales and service addresses and phone numbers for countries not listed here.

Customer Support and Product Repair Assistance for the U.S. and Canada:

(Refer to the service and support chapter of this user’s guide for additional product repair information.)

European Customer Support Center Language and In-Country Options Available

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the f ollowing information ready: product name and serial number, date of purchase, and description of the problem.

English

Dutch

French

If you require support after your warranty has expired or additional product repair services, or if your country is not listed

Argentina (54) (1) 781-4059

Australia (61) (3) 272-8000 México D.F. (52) (5) 326-4600 Brazil (55) (11) 709-1444 México Guadalajara (52) (3) 669-9500 Canada (1) (208) 323-2551 México Monterrey (52) (83) 378-4240 China (86) (10) 6261-4174

Czech Republic (42) (2) 471-7321 Portugal (3 51) (1) 301-7330 Greece (30) (1) 689-6411 Russia (7) (95) 923-5001 Hong Kong (852) 800-7729 Singapore (65) 272-5300 Hungary (36) (1) 343-0310 Switzerland (41) (1) 753-7111 India (91) (11) 682-6035

Indonesia (62) (21) 350-3408 (66) (2) 661-4012 Korea (82) (2) 3270-0700;

Ireland: (353) (1) 662-5525 UK: (44) (171) 512-5202 International: (44) (171) 512-5202 Belgium: (32) (2) 626-8806 Netherlands: (31) (20) 606-8751 France: (33) (45) 043-9853 Belgium: (32) (2) 626-8807 Switzerland: (41) (84) 880-1111

below, see “Worldwide Sales and Service Offices” in the service and support chapter of this user’s guide.

Call (1) (208) 323-2551 Monda y through Friday from 6 am to 6 pm (Mountain Time)

of charge during the warranty period. However, your standard long-distance phone charges still apply

If you know your printer needs repair, call (1) (800) 243-9816 to locate your nearest HP-authorized service provider, or call (1) (800) 633-3600 for HP centralized service dispatch.

Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call (1) (800) 999-1148 ($25* per call, Visa or Master Card, U.S. and Canada) Monday through Frida y from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time).

with a support technician. *Prices subject to cha nge.

Open Monday through Friday 8:30–18:00 CET

(54) (1) 781-4069

(86) (10) 6261-4175 (86) (10) 6261-4176 (86) (10) 6262-5666

(91) (11) 682-6069

outside Seoul, call (82) (80) 999-0700

. Have your system nearby and y our serial number ready when calling.

Charges begin only when you connect

German

Norwegian Danish Finnish Swedish Italian Spanish Portuguese

In-country support numbers:

Japan Malaysia

Middle East/Africa New Zealand Philippines Poland

Taiwa n Thailand

Turkey (90) (1) 224-5925

Germany: (49) (180) 525-8143 Austria: (43) (1) 0660-6386 Norway: (47) 2211-6299 Denmark: (45) 3929-4099 Finland: (358) (9) 0203-47288 Sweden: (46) (8) 619-2170 Italy: (39) (2) 264-10350 Spain: (34) 902 321 123 Portugal: (351) (1) 441-7199

(81) (3) (3335-8333 (60) (3) 295-2566

(41) (22) 780-7111 (64) (9) 356-6640 (63) (2) 894-1451 (48) (22) 37-5065

(886) (2) 717-0055 (66) (2) 661-4011

free

Contents

1 Printer Basics

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Printer Parts and Locations . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Suggested Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Control Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Software for Macintosh Computers . . . . . . . . . . . . . . . . . . . 19

Software for Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2 Printing Tasks

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Selecting the Output Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printing to the Top Output Bin . . . . . . . . . . . . . . . . . . . . . . . 24

Printing to the Rear Output Bin . . . . . . . . . . . . . . . . . . . . . . 25

Loading Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Loading Tray 2 (4000/4000 N) . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Loading Trays 2 and 3 (4000 T/4000 TN) . . . . . . . . . . . . . . . . .28

Loading the Optional 500-Sheet Tray . . . . . . . . . . . . . . . . . . . . 29

Printing Both Sides of Paper (Optional Duplexer) . . . . . . . . . . .31

Printing Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Printing Letterhead, Prepunched, or Preprinted Paper . . . . 35

Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Printing Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printing Cards, Custom-Size and Heavy Paper . . . . . . . . .45

Advanced Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using Features in the Printer Driver . . . . . . . . . . . . . . . . . . 48

Customizing Tray 1 Operation . . . . . . . . . . . . . . . . . . . . . . . 50

Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 52

Contents vii

3 Printer Maintenance

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 56

HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . 56

Toner Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . 56

Continue Printing When Toner is Low . . . . . . . . . . . . . . . . . 57

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

4 Problem Solving

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Clearing Jams from the Input Tray Areas . . . . . . . . . . . . . . 65

Clearing Jams from the Top Cover Area . . . . . . . . . . . . . . . 67

Clearing Jams from the Output Areas . . . . . . . . . . . . . . . . . 68

Clearing Jams from the Optional Duplexer . . . . . . . . . . . . . 69

Solving Repeated Paper Jams . . . . . . . . . . . . . . . . . . . . . . 71

Understanding Printer Messages . . . . . . . . . . . . . . . . . . . . . . . 72

Correcting Output Quality Problems . . . . . . . . . . . . . . . . . . . . . 82

Determining Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . .84

Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . 84

Troubleshooting Flowchart for Macintosh Users . . . . . . . . . 90

Checking the Printer’s Configuration . . . . . . . . . . . . . . . . . . . . . 93

Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

PCL or PS Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

5 Service and Support

Hewlett-Packard Warranty Statement . . . . . . . . . . . . . . . . . . . . 97

Service During and After the Warranty Period . . . . . . . . . . 98

Guidelines for Repacking the Printer . . . . . . . . . . . . . . . . . . . . . 99

Limited Warranty for Toner Cartridge Life . . . . . . . . . . . . . . . . 100

Service Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

HP Software License Terms . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Worldwide Sales and Service Offices . . . . . . . . . . . . . . . . . . . 103

viii Contents

A Specifications

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Supported Sizes and Weights of Paper . . . . . . . . . . . . . . A-3

Supported Types of Paper . . . . . . . . . . . . . . . . . . . . . . . . A-5

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

Card Stock and Heavy Paper . . . . . . . . . . . . . . . . . . . . . A-11

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13

Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . A-14

Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

B Control Panel Menus

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Paper Handling Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Print Quality Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

Printing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-16

EIO Menu (4000 N/4000 TN) . . . . . . . . . . . . . . . . . . . . . . . . . B-19

Resets Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21

C Printer Memory and Expansion

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

Checking Memory Installation . . . . . . . . . . . . . . . . . . . . . . C-4

Adjusting Memory Settings . . . . . . . . . . . . . . . . . . . . . . . . C-5

Installing EIO Cards/Mass Storage . . . . . . . . . . . . . . . . . . . . . C-7

D Printer Commands

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Understanding PCL Printer Command Syntax . . . . . . . . . . . . D-2

Combining Escape Sequences . . . . . . . . . . . . . . . . . . . . . D-3

Entering Escape Characters . . . . . . . . . . . . . . . . . . . . . . . D-3

Selecting PCL Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4

Common PCL Printer Commands . . . . . . . . . . . . . . . . . . . . . . D-5

Contents ix

E Regulatory Information

FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1

Environmental Product Stewardship . . . . . . . . . . . . . . . . . . . . E-2

Protecting the Environment . . . . . . . . . . . . . . . . . . . . . . . . E-2

Toner Material Safety Data Sheet . . . . . . . . . . . . . . . . . . . E-6

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . E-7

Safety Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-8

Laser Safety Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . E-8

Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . E-8

VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . E-8

Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . E-9

Glossary Index

x Contents

Printer Basics

Overview

Congratulations on your purchase of an HP LaserJet 4000 series printer. If you have not done so, see the getting started guide provided with the printer for setup instructions.

Now that the printer is set up and ready to use, take a f ew moments to get to know the printer. This chapter introduces the following:

Features and benefits of the printer.

•

Important printer parts and locations.

•

Accessories and supplies available for the printer.

•

The layout and basic operation of the printer’s control panel.

•

Helpful printer software for increased printing flexibility.

•

Chapter 1: Printer Basics 1

Printer Features and Benefits

Speed and Throughput

• Instant-on fuser prints the first page in 12 seconds

• Prints letter-size paper 17 pages per minute (ppm) or A4-size

paper 16 ppm

• 100-MHz RISC processor enhances throughput

Resolution

• FastRes 1200 for fast, high quality image printing

• ProRes 1200 for best print quality

• Up to 220 levels of gray for smooth, photo-like images

• New HP precision toner for clear, sharp output

Paper Handling

• Handles up to 600 sheets of paper

• Prints a wide range of sizes and weights

Language and Fonts

• HP PCL 6 and HP’s PostScript

Level 2 emulation



• 110 fonts for Microsoft Windows, plus HP FontSmart

Expandable design

• 500-sheet universal paper tray, 75-envelope power feeder, and

duplex printing accessory available

• Flash storage for forms, fonts, and signatures

• Memory can be expanded up to 100 MB

• Two EIO slots for connecting to networks

• HP JetSend enabled

2 Chapter 1: Printer Basics

Printer Information

Configurations

This printer is available in four configurations, as described below.

HP LaserJet 4000

The HP LaserJet 4000 comes standard with 4 MB RAM and one 500-sheet tray.

HP LaserJet 4000 N

The HP LaserJet 4000 N comes standard with 8 MB RAM, an HP JetDirect print server card for connecting to a netw ork, and one 500-sheet tray.

HP LaserJet 4000 T

The HP LaserJet 4000 T comes standard with 4 MB RAM and two 250-sheet trays.

HP LaserJet 4000 TN

The HP LaserJet 4000 TN comes standard with 8 MB RAM, an HP JetDirect print server card for connecting to a netw ork, and two 250-sheet trays.

Chapter 1: Printer Basics 3

Printer Parts and Locations

Top cover

Tray 1

(100-sheet,

with extension)

Paper level

indicator

(500-sheet, closed)

Top output bin

Tray 2

Control

panel

Additional

memory can be

installed here.

Power switch

Tray numbers

(HP LaserJet

4000/4000 N

printers shown.)

Serial and model numbers

Serial and

accessory

interface

connectors

Memory, network,

or I/O

(More than one

can be installed.)

Parallel interface

connector

Figure 1 Printer Parts

(front and rear views)

(inside cover)

Rear output bin

(straight-through

paper path)

Power connector

4 Chapter 1: Printer Basics

Accessories and Supplies

You can increase the capabilities of the printer with optional accessories and supplies.

Note

Use accessories and supplies specifically designed for the printer to ensure optimum performance.

The printer supports two enhanced input/output (EIO) cards. Other accessories and options are available . For ordering information, see the following page.

Suggested Accessories

Use the following accessories to optimize the printer.

HP JetDirect

print server (EIO card)

Duplex Printing

Envelope Feeder Envelope Feeder

Accessory

(or duplexer, for 2-sided

printing)

Hard disk

(EIO card)

Memory or Flash

DIMM

Duplex Printing

Accessory

(or duplexer, for 2-sided

printing)

HP LaserJet 4000/4000 N

printers

Figure 2 Optional Accessories

Optional 500-sheet tray

HP LaserJet

4000 T/4000 TN

printers

Chapter 1: Printer Basics 5

Ordering Information

Use only accessories specifically designed for this printer. To order an accessory, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Ordering Information

Item Description or Use Part Number

500-Sheet Paper Feeder and Tray

Envelope Feeder Automatically feeds up to

Duplex Printing Accessory (duplexer)

250-Sheet Replacement Tray

Paper Handling

500-Sheet Replacement Tray

HP Multi-purpose Paper HP brand paper for a variety of uses

HP LaserJet Paper Premium HP brand paper for use

Printing Supplies

Toner Cartridge (6,000 pages)

Paper feeder and one 500-sheet tray.

75 envelopes. Allows automatic printing on both

sides of paper. Replacement paper tray for the

HP LaserJet 4000 T/4000 TN printers (Trays 2 and 3).

Replacement paper tray for the HP LaserJet 4000/4000 N printers (Tray 2).

(1 box of 10 reams, 500 sheets each). T o order a sample, in the U .S. call 1-800-471-4701.

with HP LaserJet printers (1 box of 10 reams, 500 sheets each). To order a sample, in the U.S. call 1-800-471-4701.

Replacement HP precision toner cartridge.

C4124A

C4122A

C4123A

C4126A

C4125A

HPM1120

HPJ1124

C4127A

Toner Cartridge (10,000 pages)

Replacement HP precision toner cartridge.

C4127X

6 Chapter 1: Printer Basics

Ordering Information (Continued)

Item Description or Use Part Number

Dual In-line Memory Module (DIMM)

Boosts the ability of the printer to handle large print jobs (maximum 100 MB with HP brand DIMMs):

EDO DIMMs 4 MB

8 MB 16 MB

SDRAM DIMMs 4 MB

8 MB 16 MB 32 MB

Flash DIMM Permanent storage for fonts and

forms: 2 MB

4 MB

Font DIMM 8 MB Asian MROM:

Memory, Fonts, and Mass Storage

traditional Chinese simplified Chinese

Hard Disk Permanent storage for fonts and

forms. Also used for making multiple original prints.

Parallel Cables 2 Meter IEEE-1284 cable

3 Meter IEEE-1284 cable

C4135A C4136A C4137A

C4140A C4141A C4142A C4143A

C4286A C4287A

C2985A

C2950A C2951A

Serial Cables 9-9 pin serial cable

Serial Adapter 25-9 pin adapter

Macintosh Computer Serial Cable

Macintosh Network Cable Kit

Enhanced I/O Cards HP JetDirect print server

Cable and Interface Accessories

(male/female)

C2932A 9-25 pin serial cable (male/female)

C2933A

(male/female) C2809A For connecting to a Macintosh

computer. For PhoneNET or LocalTalk

connection.

92215S

92215N

multi-protocol EIO network cards:

Ethernet RJ-45 only Ethernet RJ-45 and BNC,

J3110A

J3111A

LocalTalk

Token Ring RJ-45 and DB-9

J3112A

Chapter 1: Printer Basics 7

Ordering Information (Continued)

Item Description or Use Part Number

HP LaserJet Printer Family Paper Specification Guide

PCL 5/PJL Technical Reference Documentation Package

HP LaserJet 4000, 4000 T, 4000 N, and 4000 TN Printers User’s Guide

HP LaserJet 4000 and 4000 N Printers Getting Started Guide

HP LaserJet 4000 T and 4000 TN Printers Getting Started Guide

Documentation

HP LaserJet 4000, 4000 T, 4000 N, and 4000 TN Printers Quick Reference Guide

User’s Documentation Bundle, HP LaserJet 4000 and 4000 N Printers

A guide to using paper and other print media with HP LaserJet printers.

A guide to using printer commands with HP LaserJet printers.

An additional copy of this user’s guide.

An additional copy of the getting started guide.

An additional copy of the quick reference guide.

An additional copy of this user’s guide, the getting started guide, and the quick reference guide .

5010-6394

5021-0330

C4118-91060 (English)

C4118-90972 (English)

C4119-90901 (English)

C4118-90926 (English)

C4118-99001 (English)

User’s Documentation Bundle, HP LaserJet 4000 T and 4000 TN

An additional copy of this user’s guide, the getting started guide, and the quick reference guide .

C4119-99001 (English)

8 Chapter 1: Printer Basics

Control Panel Layout

The printer’s control panel consists of the following:

2-line

4'#&;

display

Ready

Data

Attention

Figure 3 Control Panel Layout

Control Panel Lights

Light Indication

Cancel

Job

Item

– Value +

Select

Ready The printer is ready to print. Data The printer is processing information. Attention Action is required. See the control panel display.

Chapter 1: Printer Basics 9

Control Panel Keys

Key Function

[Go]

• Places the printer either online or offline.

• Prints any data residing in the printer’s buffer.

• Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online.

• Allows the printer to continue printing with an error message such as

64#;Z.1#&=6;2'?=5+<'?or70':2'%6'&2#2'45+<'

• Confirms a manual feed request if Tray 1 is loaded and

/1&'%#55'66'

printer’s control panel.

• Overrides a manual f eed request from Tray 1 by selecting paper from the next available tray.

• Exits the control panel menus. (To save a selected control panel setting, first press

has been set from the Paper Handling Menu in the

[Select]

64#; 

[Cancel Job]

[Menu]

Cycles through the control panel menus. Press the right end of the button

[Item]

Cycles through the selected men u’ s items. Press the right end of the button

[- Value +]

[Select]

Cycles through the selected menu item’s values. Press

• Sa ves the selected va lue for that item. An asterisk (*) appears ne xt to the

Cancels the print job that the printer is processing. The time it takes to cancel depends on the size of the print job. (Press it only once.)

to move forward or the left end of the button to move backward.

[+]

to move f orward

[-]

to move backward.

selection, indicating that it is the new default. Default settings remain when the printer is switched off or reset (unless you reset all factory defaults from the Resets Menu).

• Prints one of the printer information pages from the control panel.

10 Chapter 1: Printer Basics

Control Panel Menus

For a complete list of control panel items and possible values, see page B-1.

Press [Menu] for access to all control panel menus. When additional trays or other accessories are installed in the printer , new menu items automatically appear.

To change a control panel setting:

1 Press [Menu] until the desired menu appears. 2 Press [Item] until the desired item appears. 3 Press [- Value +] until the desired setting appears. 4 Press [Select] to sav e the selection. An asterisk (*) appears next

to the selection in the display, indicating that it is now the default.

5 Press [Go] to exit the menu.

Note

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

If you cannot access a menu or item, it is either not an option for the printer, or your network administrator has locked the function. (The control panel reads network administrator.

#%%'55 &'0+'& /'075.1%-'&

.) See your

To print a control panel menu map:

To see the current settings for all of the men us and items a v ailab le in the control panel, print a control panel menu map.

1 Press [Menu] until 2 Press [Item] until 3 Press [Select] to print the menu map.

Y ou might w ant to store the menu map near the printer for reference. The content of the menu map varies, depending on the options currently installed in the printer.

+0(14/#6+10/'07

24+06/'07/#2

appears.

Chapter 1: Printer Basics 11

Printer Software

Note

Windows

Client

Macintosh

Client

The printer comes with helpful software on a compact disc. See the getting started guide for installation instructions.

Check the ReadMe file provided on the compact disc f or additional software included and supported languages.

Windows Software

Drivers HP Toolbox HP FontSmart

Macintosh Software

PPDs HP LaserJet Utility

Network

Administrator

Windows Software

HP JetAdmin Drivers HP Toolbox HP FontSmart

Macintosh Software

PPDs HP LaserJet Utility

Figure 4 Printer Software

The printer drivers provided on the compact disc must be installed to take full advantage of the printer’s features. The other software programs are recommended, but are not required f or operation. See the ReadMe file for more information.

Note

Network Administrators: HP JetAdmin should be installed only on the network administrator’s computer. Load all other applicable software on the server and all client computers.

The most recent drivers, additional drivers , and other software are available from the Internet. Depending on the configuration of Windows-driven computers, the installation progr am f or the printer software automatically checks the computer f or Internet access to obtain the latest software. If you do not ha ve access to the Internet, see the HP Support pages at the front of this user’s guide to obtain the most recent software.

12 Chapter 1: Printer Basics

Printer Drivers

Printer drivers access the printer features and allow the computer to communicate with the printer (via a printer language).

Note

Check the ReadMe file provided on the compact disc f or additional software included and supported languages.

Certain printer features are available only from the PCL 6 driver. See the printer software help for availability of features.

Drivers Included with the Printer

The following printer drivers are included with the printer . The most recent drivers are available on the Internet. Depending on the configuration of Windows computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers.

PCL 5e PCL 6 PS

Windows 3.1x Windows 95 Windows NT 3.51 Windows NT 4.0 Macintosh computer PPDs are included (page 19).

✓✓✓ ✓✓✓

✓✓✓

✓

1. Hewlett-Packard’s PostScript Level 1 Emulation for Windows 3.1x; Level 2 Emulation for all other operating systems.

2. The PCL5e driver is available from the Internet. (See the HP support pages at the front of this user’s guide.)

Within the computer installation program, select Typical Install to install the PCL 5e, PCL 6, and PS drivers and HP FontSmart. Select Custom Install to install only the software you pref er, or if you are a network administrator . Select Minimum Install to install only the PCL 6 driver for basic printing.

Chapter 1: Printer Basics 13

Additional Drivers

You can obtain the following printer drivers by downloading them from the Internet, or by requesting them from an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

• OS/2 PCL/PCL 6 printer driver*

• OS/2 PS printer driver*

• WordPerfect 5.1 printer driver

• Windows NT 3.51 PCL 5e printer driver

*The OS/2 drivers are also available from IBM, and are packaged with OS/2.

Note

If the desired printer driver is not on the compact disc or is not listed here, check the software application’s installation disks or ReadMe files to see if they include support for the printer. If not, contact the software manufacturer or distributor and request a driver for the printer.

14 Chapter 1: Printer Basics

Software for Windows

Use the Typical Install or Custom Install option to install the HP software. (This includes several printer drivers. For more information, see page 13.)

Note

Operating System

Windows 95 and Windows NT 4.0

Windows 3.1x and Windows NT 3.51

Note

Network Administrators: If the printer is attached to a network, before you can print, the printer must be configured f or that network using HP JetAdmin or similar network software. (See the getting started guide.)

Access the Windows Printer Driver

To configure the driver, access it in one of the following ways:

Temporarily Change Settings (from a software application)

From the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most common method.)

From the File menu, click Print, click Printers, and then click Options. (The actual steps can vary; this is the most common method.)

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

Change Default Settings (across all applications)

Click the Start button, point to Settings, and then click Printers . Right-click the printer icon, and choose Properties.

From the Windows cont rol panel, double-click Printers, highlight the printer, and click Setup.

Chapter 1: Printer Basics 15

Choose the Right Printer Driver for Your Needs

Choose a printer driver based on the way you use the printer.

• Use the PCL 6 driver to take full advantage of the printer’s

features. Unless backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended.

• Use the PCL 5e driver if you want print results to look comparable

to those from older printers. Certain features are not available in this driver. (Do not use the PCL 5e driver provided with this printer with older printers.)

• Use the PS driver for compatibility with PostScript Level 2 needs.

Certain features are not available in this driver.

The printer automatically switches between PS and PCL printer languages.

Printer Driver Help

Each printer driver has help screens that can be activated either from the Help button, the F1 ke y, or a question mark symbol in the upper right corner in the printer driver (depending on the Windows operating system used). These help screens give detailed information about the specific driver. Printer driver help is separ ate from the software application help.

16 Chapter 1: Printer Basics

HP ToolBox

Access HP ToolBox from a printer icon on the desktop in Windows 3.1x or on the Windows 95 and Windows NT 4.0 Taskbar. HP ToolBox provides one-step access to the current status of the printer and a list of all available features, including the following:

printer status

•

“How Do I...” help

•

utilities

•

From HP ToolBox you can launch utilities such as HP JobMonitor. If you choose not to use HP ToolBox, it can be disabled. See the printer software help.

HP JobMonitor

HP JobMonitor is a component of HP ToolBox that shows the position of print jobs in the queue, which print jobs have been printed, and who sent them. To access JobMonitor, right-click the tray icon in HP ToolBox, and then select Jobs from the Contents menu.

HP FontSmart

Access HP FontSmart from the HP LaserJet folder or through HP ToolBox. HP FontSmart is a font management utility (for Windows only) which does the following:

Note

installs, uninstalls, and deletes fonts

•

manages fonts inside a single window by allowing you to

•

drag-and-drop shows the 110 matching screen fonts for the internal fonts in the

•

printer downloads fonts to a mass storage device

•

With Windows 3.1x and Windows 95, you can use HP FontSmart to download fonts to a mass storage device. Types of fonts supported are T rueType, PostScript Type 1 and PostScript Type 42 (TrueType fonts converted to PostScript format). To download Type 1 fonts, Adobe Type Manager must be installed and turned on.

Chapter 1: Printer Basics 17

HP JetSend Communications Technology

HP JetSend can be installed through an installer on the compact disc. HP JetSend is a new technology from Hewlett-Packard that allows network devices to communicate with each other directly. Devices which contain the HP JetSend technology can exchange information directly with other

devices connected via the Internet or intranet. Sending devices can include scanners and computers. Receiving devices can include printers and computers. In addition to sending and receiving documents, you can view documents using the HP JetView software.

HP JetSend technology enables flexible, direct communications between network devices using simple IP addressing. HP JetSend enables simple, targeted, inf ormation exchange that is independent of both servers and applications. This means that users can easily exchange inf ormation directly between Internet-connected devices like printers and scanners (and other devices in the future).

HP JetSend capabilities can be integrated into the Microsoft Windows environment. For example, using devices enabled with HP JetSend, you can capture a document with a scanner (or create a document using computer software) for distribution via the Internet to several users. Users can receive the document in their computer’s InBox or print directly to their HP LaserJet 4000 series printer.

18 Chapter 1: Printer Basics

Software for Macintosh Computers

PostScript Printer Description Files (PPDs)

PPDs, in combination with the LaserWriter driver, access the printer features and allow the computer to communicate with the printer. An installation program for the PPDs and other softw are is provided on the compact disc. Use the LaserWriter printer driver that comes with the computer. (The LaserWriter driver is also available from Apple.)

HP LaserJet Utility

HP LaserJet Utility allows control of features that are not available in the driver. The illustr ated screens make selecting printer features from the Macintosh computer easier than ev er. Use the HP LaserJet Utility to do the following:

Customize the printer’s control panel messages.

•

Name the printer, assign it to a zone on the network, download

•

files and fonts, and change most of the printer settings. Set a password for the printer.

•

From the computer, lock out functions on the printer’s control

•

panel to prevent unauthorized access. (See the printer software help.)

Chapter 1: Printer Basics 19

Software for Networks

HP JetAdmin

HP JetAdmin should be installed only on the network administrator’ s computer. HP JetAdmin can be accessed by clicking the button (point to Windows 95 and Windows NT 4.0 or from the HP LaserJet program group folder. Use HP JetAdmin to do the following:

Settings

, and then click

Control Panel

Start

) in

• Install, configure, and manage printers on a network that are

connected with a JetDirect print server.

• Perform in-depth diagnostics on the printer and network.

The HP JetAdmin software works on the following network systems:

• Windows NT

• Windows 95

• Windows 3.1x

• Novell NetWare

• HP-UX*

• Solaris*

• SunOS*

• OS/2*

*The software for these systems is not included on the compact disc with the printer, but is a vailab le from the Internet. If you do not have access to the Internet, see the HP Support pages at the front of this user’s guide to obtain this software.

Note

20 Chapter 1: Printer Basics

HP Web JetAdmin

This web-based HP JetAdmin software should be installed on a web server. The following systems are supported:

Windows NT

•

HP-UX*

•

OS/2*

•

*The software for these systems is not included on the compact disc with the printer, b ut is availab le from the Internet. If you do not hav e access to the Internet, see the HP Support pages at the front of this user’s guide to obtain this software.

Chapter 1: Printer Basics 21

22 Chapter 1: Printer Basics

Printing Tasks

Overview

This chapter presents basic printing tasks, such as:

Selecting the output bin.

•

Loading the trays.

•

Printing on both sides of paper with the optional duplexer.

•

Printing on special paper, such as letterhead and envelopes,

•

(including automatically feeding envelopes with the optional envelope feeder).

This chapter also introduces some advanced printing tasks, to help you take full advantage of the printer’s features. These tasks are “advanced” because they require you to change settings from a software application, the printer driver, or the printer’s control panel.

The printer driver allows you to:

•

Create Quick Sets to save the printer’s setup information for

•

different kinds of print jobs. Print pages with a watermark in the background.

•

Print the first page of a document on a different kind of paper

•

than the rest of the pages. Print multiple pages on one sheet of paper.

•

(See “Using Features in the Printer Driver” on page 48.)

Tray 1 can be used in several different ways. See “Customizing

•

Tray 1 Operation” on page 50. If you frequently use several kinds of paper or share the printer

•

with others, print by type and size to ensure that print jobs alwa ys print on the desired paper. See “Printing by Type and Size of Paper” on page 52.

Chapter 2: Printing Tasks 23

Selecting the Output Bin

The printer has two output locations: the rear output bin and the top output bin. To use the top output bin, be sure the rear output bin is closed. To use the rear output bin, open it.

• If paper coming out of the top output bin has problems, such as

excessive curl, try printing to the rear output bin.

• To avoid paper jams, do not open or close the rear output bin

while the printer is printing.

Printing to the Top Output Bin

The top output bin collects paper face-down, in correct order. The top output bin should be used for most print jobs and is recommended for printing the following:

• over 50 sheets of paper, continuously

• transparencies

Figure 5 Top Output Bin

24 Chapter 2: Printing Tasks

Printing to the Rear Output Bin

The printer always prints to the rear output bin if it is open. Paper comes out of the printer face-up, with the last page on top.

To open the rear output bin, grasp the handle at the top of the bin. Pull the bin down, and slide out the extension.

Printing from Tray 1 to the rear output bin provides the straightest paper path. Opening the rear output bin might improve output quality with the following:

envelopes

•

labels

•

small custom-size paper

•

postcards

•

paper lighter than 16 lb (60 g/m2) or heavier than 28 lb (105 g/m2)

•

Note

Opening the rear output bin disables the optional duplexer (if installed) and the top output bin.

Figure 6 Rear Output Bin

Chapter 2: Printing Tasks 25

Loading Tray 1

Note

To avoid paper jams, do not load trays while the printer is printing.

T r ay 1 is a multi-purpose tray that holds a variety of paper, including up to 100 sheets of paper, 10 envelopes, or 20 index cards. The printer might pull paper from Tra y 1 first. To change this, see page 50. For supported sizes of paper, see page A-3.

Open Tray 1.

Pull out the tray extension.

Set the side guides to the desired width.

Load Tray 1.

Paper should fit, without bending, under the tabs on the guides, and below the line as indicated. For correct orientation, see page 36.

26 Chapter 2: Printing Tasks

Loading Tray 2 (4000/4000 N)

Tra y 2 is a 500-sheet tray. The optional 500-sheet tray is adjusted differently (page 29). (Tray 2 and the optional 500-sheet tray can be interchanged in the printer.) Tray 2 adjusts for letter , A4, and legal sizes; these adjustments affect printer performance.

Lock

Note

To av oid paper jams , do not load tr ays while the printer is printing.

Pull the tray completely out of the printer.

If the tray is not already set to the desired paper size, snap the left and right guides into place to match the width of the paper. For A4 size paper, slide the loc k down to secure the guide.

Lift the back of the rear paper guide and slide it to the desired paper size until it clicks into place. If the tra y is not properly adjusted, the printer might display an error message or paper might jam.

Load paper into the tray. For correct orientation, see page 36.

Make sure the paper is flat in the tra y at all four corners and below the tabs on the guides. Slide the tray back into the printer.

The printer automatically senses the size of paper loaded if the tray is adjusted correctly . To print by type and size of paper, see page 52.

Chapter 2: Printing Tasks 27

Loading Trays 2 and 3 (4000 T/4000 TN)

Tra ys 2 and 3 are 250-sheet trays. For supported sizes of paper, see page A-4. Choose A5 and B5 ISO as custom sizes in the printer driver for these trays (page 45).

Note

To av oid paper jams , do not load trays while the printer is printing.

Pull the tray completely out of the printer.

If the tray is not already set to the desired paper size, snap the left and right guides into place to match the width of the paper.

Locate the release tabs (indicated by the two arrows).

Squeeze the blue tabs to release them from the slots while sliding the back section of the tray to the desired paper size. Make sure the tabs lock into the correct slots.

Load paper into the tray.

Make sure the paper is flat in the tra y at all four corners and below the tabs on the guides. Gently slide the tray back into the printer.

The printer senses the size of paper loaded if the tray is adjusted correctly. To print by type and size of paper, see page 52.

28 Chapter 2: Printing Tasks

Loading the Optional 500-Sheet Tray

The optional 500-sheet tray is Tray 3 for the HP LaserJet 4000/4000 N printers, or Tray 4 for the HP LaserJet 4000 T/ 4000 TN printers. This tray is adjusted differently than Tray 2 (page 27). T ra y 2 and the optional 500-sheet tray can be interchanged in the printer. For supported sizes of paper, see page A-4.

Note

To av oid paper jams , do not load tr ays while the printer is printing.

Pull the tray completely out of the printer.

If the tray is not already set to the desired paper size, squeeze the release on the left guide and adjust the left and right guides to match the width of the paper.

Squeeze the release on the back of the rear paper guide and slide it to the desired paper size.

Load the tray. For correct orientation, see page 36.

Make sure the paper is flat in the tra y at all four corners and below the tabs on the guides. The guides should touch the paper without bending it.

Continued on the next page.

Chapter 2: Printing Tasks 29

Set the dial on the side of the tray so the printer will read the correct size of paper. An error message will appear in the control panel display if the dial is not set properly.

Note

Setting the dial adjusts the printer’s sensors. It does not adjust the guides inside the tray.

Gently slide the tray into the printer.

To print by type and size of paper, see page 52.

30 Chapter 2: Printing Tasks

Printing Both Sides of Paper (Optional Duplexer)

The printer can automatically print on both sides of paper with an optional duplex printing accessory (duplexer). This is called duplexing.

Note

See the documentation included with the duplexer for complete installation and setup instructions. Duplexing might require additional memory (page C-1).

The duplex er supports sizes from B5 JIS (7.2 by 10 inches or 182 by 257 mm) to legal (8.5 by 14 inches or 216 by 356 mm).

Installed

Figure 7 Printer with the Optional Duplexer

Removed

Chapter 2: Printing Tasks 31

Guidelines for Printing Both Sides of Paper

Caution

WARNING!

Do not print on both sides of labels, transparencies, envelopes, or paper heavier than 28 lb (105 g/m paper jamming might result.

To avoid personal injury and damage to the printer, do not lift the printer with the duplexer installed. Before relocating the printer, separate the duplexer and optional trays from the printer.

). Damage to the printer and

• You might need to configure the printer driver to recognize the

duplexer. (See the printer software help for details.)

• To print on both sides of paper, make the selection from the

software or printer driver. (See the printer software help.)

• If the printer driver does not have this option, change the Duplex

setting from the Paper Handling Menu in the printer’s control panel to &72.':10. Also in the Paper Handling Menu, set Binding to long edge or short edge. (For more information, see page 34.)

• Close the rear output bin to use the duplexer (page 24). Opening

the rear output bin disables the duplexer.

32 Chapter 2: Printing Tasks

Paper Orientation for Printing Both Sides of Paper

The duplex er prints the second side of paper first, so paper such as letterhead and preprinted paper needs to be oriented as shown in Figure 8.

Figure 8 Paper Orientation for Printing Both Sides of Paper

For Tray 1, load the first side facing down and the top toward you. For all other trays, load the first side facing up and the top toward the printer.

Chapter 2: Printing Tasks 33

Layout Options for Printing Both Sides of Paper

The four print orientation options are shown below. These options can be selected from the printer driver or from the printer’s control panel (set $+0&+0)from the Paper Handling Menu and 14+'06#6+10from the Printing Menu).

1. Long-edge portrait

2. Long-edge landscape

3. Short-edge portrait

4. Short-edge landscape

Figure 9 Layout Options for Printing Both Sides of Paper

1. Long-edge portrait This is the default printer setting, and the most common layout used, with every printed image oriented right side up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page.

2. Long-edge landscape This layout is often used in accounting, data processing, and spreadsheet applications. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.

3. Short-edge portrait This layout is often used with clipboards. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.

4. Short-edge landscape Each printed image is oriented right side up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page.

34 Chapter 2: Printing Tasks

Printing Special Paper

Special paper includes letterhead, prepunched (including 3-hole punched), envelopes, labels, transparencies, and custom-size paper.

Printing Letterhead, Prepunched, or Preprinted Paper

When printing letterhead, prepunched, or preprinted paper, it is important to load the trays with the correct orientation.

Note

Paper orientation is different when you print with an optional duplexer (page 33).

Printing in portrait or landscape mode is usually selected from the software application or printer driver. If the option is not available, change the Orientation setting from the Printing Menu in the printer’s control panel (page B-9).

Chapter 2: Printing Tasks 35

Paper Orientation

For Tray 1, load paper with the side-to-be-printed facing up, and the top, short edge toward the printer.

Figure 10 Paper Orientation for Tray 1

For all other trays, load paper with the side-to-be-printed facing down, and the top edge toward you.

Figure 11 Paper Orientation for All Other Trays

36 Chapter 2: Printing Tasks

Printing En velopes

With the optional envelope f eeder, the printer will automatically f eed up to 75 envelopes. To order an envelope feeder, see page 6. To print with the envelope feeder, see page 39.

Many types of env elopes can be printed from Tray 1. (Up to 10 can be stacked in the tray.) Printing performance depends on the construction of the envelope. Always test a few sample envelopes before purchasing a large quantity.

Set margins at least 0.6 inch (15 mm) from the edge of the

•

envelope. If you have problems printing envelopes, try opening the rear

•

output bin.

When you print large numbers of envelopes and standard paper, for best printing performance print paper first, then envelopes. To alternate paper and envelopes, from the Configuration Men u in the printer’s control panel select

5/#..2#2'452''&5.19

WARNING!

Caution

Never use envelopes with coated linings, exposed self-stick adhesives, or other synthetic materials. These items can emit noxious fumes.

Envelopes with clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other synthetic materials can severely damage the printer.

To av oid jamming and possible printer damage, ne ver try to print on both sides of an envelope.

Before you load envelopes, make sure they are flat and not damaged or stuck together. Do not use envelopes with pressure-sensitive adhesive. (For envelope specifications, see page A-9.)

Chapter 2: Printing Tasks 37

Loading Envelopes in Tray 1

Open Tra y 1, b ut do not pull out the extension. (Envelopes feed best without the extension.)

Open the rear output bin and pull out the tray extension. (This reduces envelope curl and wrinkling.)

Load up to 10 envelopes in the center of Tray 1 with the side-to-be-printed facing up, and the postage-end toward the printer. Slide the envelopes into the printer as far as they will go without f orcing them.

Adjust the guides to touch the envelope stac k without bending the envelopes. Make sure the envelopes fit under the tabs on the guides.

38 Chapter 2: Printing Tasks

Feeding Envelopes Automatically (Optional Envelope Feeder)

With the optional envelope f eeder, the printer will automatically f eed up to 75 envelopes. To print envelopes without an env elope feeder, see page 37.

Note

See the documentation included with the envelope feeder for complete installation and setup instructions.

You might need to configure the printer driver to recognize the envelope feeder. See the printer software help for details.

Envelope

weight

Tray

extension

Figure 12 Envelope Feeder Details

Envelope Sizes

The envelope feeder supports sizes from 3.5 by 6.3 inches (90 by

•

160 mm) to 7 by 10 inches (178 by 254 mm). Other sizes of envelopes should be printed from Tray 1.

•

Guides

Chapter 2: Printing Tasks 39

Inserting and Removing the Envelope Feeder

Open Tray 1.

Open the access door on the right, front corner of the printer, inside Tray 1.

Remove the plastic cover from the printer. (Replace the cov er when the envelope feeder is not attached.)

Insert the envelope feeder into the printer as far as it will go. (The connector on the top right side of the envelope feeder fits into the plug in the printer.) Pull gently on the envelope f eeder to be sure that it is securely in place.

To remove the envelope feeder, press the release button on the left and pull the envelope feeder away from the printer.

40 Chapter 2: Printing Tasks

Loading Envelopes in the Envelope Feeder

Note

Print only on envelopes approved for use in the printer (page 37 and page A-9).

1 Fold down the tray e xtension. Lift the

envelope weight.

2 Squeeze the release lever on the left

envelope guide and slide the guides apart.

3 Load envelopes into the envelope

feeder with the side-to-be-printed facing up, and the postage end toward the printer. Push the envelopes into the en v e lope f eeder as far as they will go without f orcing them. Push the bottom envelope in slightly farther than the top envelopes. (Stack them as shown.)

4 Lower the envelope weight onto the

envelopes .

5 Adjust the guides to touch the

envelopes without bending them. Make sure the envelope feeder is not overfilled.

Note

Select the envelope size from the software application (if the setting is available), the printer driver, and the Paper Handling Menu in the printer’s control panel (page B-3). To print by type and size of paper, see page 52.

Chapter 2: Printing Tasks 41

Printing Labels

Use only labels recommended for use in laser printers. Make sure that labels meet the specifications for the input tray you use (page A-8).

Do:

• Print a stack of 50 labels from Tray 1 or a stack of 50 to 100 labels

from other trays.

• Load labels in Tray 1 with the side-to-be-printed facing up, and

the top, short edge toward the printer. For orientation in other trays, see Figure 11 on page 36.

• Try opening the rear output bin (page 25) to prevent curl and other

problems.

Figure 13 Printing Labels

42 Chapter 2: Printing Tasks

Do not:

Caution

Failure to follow these instructions can damage the printer.

Do not load the trays to capacity because labels are heavier than

•

paper. Do not use labels that are separating from the backing sheet,

•

wrinkled, or damaged in any way. Do not use labels that have the backing sheet exposed. (Labels

•

must cover the entire backing sheet with no exposed spaces.) Do not feed a sheet of labels through the printer more than once.

•

The adhesive backing is designed for only one pass through the printer.

Do not print on both sides of labels.

•

Chapter 2: Printing Tasks 43

Printing Transparencies

Use only transparencies recommended for use in laser printers. F or transparency specifications, see page A-8.

• Load transparencies face up in Tray 1 with the top toward the

printer.

• A stack of 50 to 100 transparencies can be printed from other

trays. Because transparencies are heavier than paper, do not load the other trays to capacity. For orientation in other trays, see Figure 11 on page 36.

• To prevent transparencies from becoming too hot or sticking

together, use the top output bin by closing the rear output bin (page 24). Remove each transparency from the output bin before printing another.

• Place transparencies on a flat surface to cool after removing them

from the printer.

Figure 14 Printing Transparencies

44 Chapter 2: Printing Tasks

Printing Cards, Custom-Size and Heavy Paper

Custom-size paper can be printed from Tray 1 or the optional 500-sheet tray. For paper specifications, see page A-2.

Note

Choose A5 and B5 (ISO) as custom sizes in the printer driver for Tray 2 and Tray 3 (HP LaserJet 4000 T/4000 TN printers) and the optional 500-sheet tray. Settings for these sizes are marked in the tray, but custom settings must be selected in the software and from the printer’s control panel.

Tray Minimum Size Maximum Size

Tray 1 3 by 5 inches

(76 by 127 mm)

Optional 500-Sheet Tray 5.8 by 8.2 inches

(148 by 210 mm)

Note

The maximum paper weight is 53 lb (199 g/m 28 lb (105 g/m

To prevent curl and other problems, heavy paper and very small

) from the 500-sheet tray.

8.5 by 14 inches (216 by 356 mm)

) from Tray 1 and

custom-size paper should be printed from Tra y 1 to the rear output bin. Open the rear output bin to use it (page 25).

The printer’s control panel can be set f or one custom size at a time. Do not load more than one size of custom paper into the printer.

Chapter 2: Printing Tasks 45

Guidelines for Printing Custom-Size Paper

(front edge)

(side edge)

• Do not attempt to print on paper smaller than 3 inches (76 mm)

wide or 5 inches (127 mm) long.

• Set page margins at least .17 inch (4.23 mm) away from the

edges.

Setting Custom Paper Sizes

When custom paper is loaded, size settings need to be selected from the software application (the preferred method), the printer driver, or from the printer’s control panel.

Note

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

Figure 15 Printing Custom-Size Paper

46 Chapter 2: Printing Tasks

If the settings are not available from the software, set the custom paper size from the control panel:

From the Printing Menu set

From the Printing Menu, select inches or millimeters as the unit

%10(+)74'%7561/2#2'4;'5

of measurement. From the Printing Menu, set the X dimension (the front edge of

the paper) as shown in Figure 15. X can be 3 to 8.5 inches (76 to 216 mm).

Set the Y dimension (the side edge of the paper) as shown in

Figure 15. Y can be 5 to 14 inches (127 to 356 mm). If custom paper is loaded into Tra y 1 and

then set

64#; 5+<'%7561/

from the Paper Handling Menu in

64#; /1&'%#55'66'

the printer’s control panel. See “Customizing Tray 1 Operation” on page 50.

If custom paper is loaded in the optional 500-sheet tray, be sure the paper size dial is set to Custom (page 29).

In the software, select

Custom

as the paper size.

For e xample, if the custom paper is 8 by 10 inches (203 by 254 mm), set X=8 inches and Y=10 inches (X=203 millimeters and Y=254 millimeters).

The control panel must be set if the PCL 5e driver is used, or custom paper is loaded long-edge first (X is longer than Y).

Chapter 2: Printing Tasks 47

Adva nced Printing Tasks

This section will help you take full adv antage of the printer’ s features. These tasks are “advanced” because they require you to change settings from the printer’s control panel or the printer driver.

Using Features in the Printer Driver

When you print from a software application, many of the printer’s features are available from the printer driver. To access Windows printer drivers, see page 15.

Note

HP PCL 5e, PCL 6, PS, and Macintosh drivers are slightly different. Check the drivers f or a vailable options. The PCL 6 driver takes full advantage of the printer’s features.

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

Saving Printer Setup Information

Printer drivers allow you to save the printer settings you use most often as the default settings. For example, the driver might be set to print on letter size paper, portrait orientation, with automatic tra y selection (from the first available tray).

Some PCL 6 printer drivers will allow you to save printer settings for multiple kinds of print jobs. F or example, you might w ant to create a Quick Set for en velopes, or for printing the first page of a document on letterhead.

Look for the or see the printer driver help for more information.

Quick Sets

option in the Windows PCL 6 printer driver ,

Printing with a Watermark

A watermark is a notice, such as “Top Secret,” printed in the background of each page in a document. Check the driver for available options.

48 Chapter 2: Printing Tasks

Printing the First Page on Different Paper

From the PCL 6 printer driver , you can choose to print the first page of a document on different paper than the rest of the pages. Look for “Use different paper for first page” in the printer driver.

Printing Multiple Pages on One Sheet of Paper

You can print more than one page on a single sheet of paper. This feature is available in some printer drivers, and provides a cost-effective way to print draft pages.

To print more than one page on a sheet of paper, look f or a Layout or Pages Per Sheet option in the printer driver. (This is sometimes called 2-up, 4-up, or n-up printing.)

Figure 16 Sample Layout Options (1-up, 2-up, and 4-up)

Chapter 2: Printing Tasks 49

Customizing Tray 1 Operation

Customize Tray 1 to fit your printing needs. The printer can be set to print from T r ay 1 as long as it is loaded, or

to print only from Tray 1 if the type of paper loaded is specifically requested. Set 64#; /1&'(+456 or 64#; /1&'%#55'66' from the Paper Handling Menu in the printer’ s control panel. (Print speed might be slightly slower when printing from Tray 1 when 64#; /1&'(+456.)

Tray 1 Mode=First

If you do not keep paper in Tray 1 all the time, or you use Tray 1 only for manually feeding paper, keep the default setting, 64#;

/1&'(+456 in the Paper Handling Menu.

64#;/1&'(+456 means that the printer usually pulls paper

•

from Tray 1 first unless it is empty or closed.

• You can still choose paper from other trays by specifically

choosing another tray in the printer driver.

Tray 1 Mode=Cassette

64#;/1&'%#55'66' means the printer treats Tray 1 like the internal trays. Instead of looking f or paper in Tray 1 first, the printer pulls paper either starting from the bottom tray upward (from the tray with the highest capacity to the tray with the least capacity), or the tray that matches type or size settings selected from the software.

• When 64#;/1&'%#55'66' is set, an option appears in the

Paper Handling Menu to configure for Tray 1.

size

as well as

type

settings

• Through the printer driver, you can select paper from any tray

(including Tray 1) by type, size, or source. To print by type and size of paper, see page 52.

50 Chapter 2: Printing Tasks

Manually Feeding Paper from Tray 1

The Manual Feed f eature allows y ou to print on special paper from Tra y 1, such as envelopes or letterhead. If Manual F eed is selected, the printer will print only from Tray 1.

Select Manual Feed through the software or printer driver. Manual Feed can also be enabled from the Paper Handling Menu in the printer’s control panel.

Note

When Manual Feed is selected, if

64#;/1&'(+456

automatically prints (if paper is in the tray). If

64#; /1&'%#55'66'

the printer

the printer prompts to load Tray 1 whether or not Tray 1 is loaded. This enables you to load diff erent paper if necessary . Press [Go] to print from Tray 1.

Chapter 2: Printing Tasks 51

Printing by Type and Size of Paper

You can configure the printer to select paper by or letterhead) and (a paper tray).

size

(such as letter or A4), as opposed to

type

(such as plain

source

Benefits of Printing by Type and Size of Paper

If you frequently use sev eral diff erent kinds of paper , once trays are set up correctly, you do not hav e to chec k which paper is loaded in each tray bef ore you print. This is especially helpful when the printer is shared, and more than one person loads or removes paper.

Printing by type and size of paper is a wa y to be sure that print jobs always print on the desired paper. (Some printers have a feature which “locks out” trays, to prevent printing on the wrong paper. Printing by type and size of paper eliminates the need to lock out trays.)

To print by type and size of paper, do the following: 1

Be sure to adjust and load the trays correctly. (See the sections on loading paper, starting on page 26.)

From the Paper Handling Menu in the printer’s control panel, select the paper you are loading (such as bond or recycled), check the label on the package of paper. For supported types, see page A-13.

Select the paper

Tray 1

•

from the Paper Handling Menu, also set the paper size from the Paper Handling Menu. If custom paper is loaded, set the size of custom paper from the Printing Menu to match the paper loaded in Tray 1. To print custom-size paper, see page 46.

Optional envelope feeder

•

Handling Menu.

Optional 500-sheet tray

•

when paper is properly loaded into the printer and the paper size dial is set to match the paper size. If custom paper is loaded, set the size of custom paper from the Printing Menu to match the paper loaded in the tray. Set the paper size dial in the tray to Custom. To print custom-size paper, see page 46.

Other trays

•

properly loaded into the printer. (See the sections on loading paper, starting on page 27.)

From the software or printer driver, select the desired type and size of paper.

: If the printer has been set to 64#;/1&'%#55'66'

type

for each tray. If you are unsure what type

size

settings from the control panel.

: Set the paper size from the Paper

: Paper size settings are adjusted

: Paper size settings are adjusted when paper is

52 Chapter 2: Printing Tasks

Note

The type and size settings can also be configured from HP JetAdmin for networked printers. See the printer software help.

To print by type and size , it might be necessary to unload or close Tray 1, or set

64#;/1&'%#55'66'

from the Paper Handling Menu

in the printer’s control panel. For more information, see page 50. Settings in the printer driver and software application override

control panel settings. (Software application settings override printer driver settings.)

Chapter 2: Printing Tasks 53

54 Chapter 2: Printing Tasks

Printer Maintenance

Overview

This chapter explains basic printer maintenance.

Managing the toner cartridge.

•

Cleaning the printer.

•

Note

To ensure optimum print quality, the printer will prompt you to hav e routine maintenance performed every 150,000 pages. When the

2'4(14/24+06'4/#+06'0#0%'

panel, contact an HP-authorized service and support provider to have the maintenance performed. (See the HP Support pages at the front of this user’s guide.)

message appears on the control

Chapter 3: Printer Maintenance 55

Managing the Toner Cartridge

HP Policy on Non-HP Toner Cartridges

Hewlett-P ackard Company cannot recommend use of non-HP toner cartridges, either new or remanuf actured. Because they are not HP products, HP cannot influence their design or control their quality.

To install a new HP toner cartridge and recycle the used cartridge, follow the instructions included in the toner cartridge box.

Toner Cartridge Storage

Do not remove the toner cartridge from its package until you are ready to use it. (The shelf life of a cartridge in an unopened package is approximately 2.5 years.)

Caution

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Toner Cartridge Life Expectancy

The life of the toner cartridge depends on the amount of toner that print jobs require. When printing text at 5% cov er age , an HP toner cartridge lasts an average of 10,000 or 6,000 pages, depending on which toner cartridge is installed. (A typical business letter is about 5% coverage.) This assumes that print density is set to 3 and EconoMode is off. (These are the default settings.)

56 Chapter 3: Printer Maintenance

Continue Printing When Toner is Low

When toner is low , the printer’s control panel displa ys the message.

If the

•

The printer will continue to display toner cartridge.

Select Configuration Menu in the control panel (page B-13).

610'4.19

printing, If the printer stops printing when low toner is detected,

is set to

610'4.19

5612

610'4.19%106+07'

message displays, but the printer continues

is set to

. To resume printing, press [Go].

%106+07'

610'4.195612

(the default setting).

610'4.19

until you replace the

from the

610'4.19

610'4 .19

Redistributing the Toner

When toner is low, faded or light areas might appear on a printed page. You might be able to temporarily improve print quality by redistributing the toner . The f ollowing procedure might allow y ou to finish the current print job before replacing the toner cartridge.

Chapter 3: Printer Maintenance 57

Redistributing the Toner (continued)

Open the top cover.

Remove the toner cartridge from the printer.

WARNING!

Avoid reaching too far into the printer. The adjacent fusing area might be hot!

Caution

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Rotate the toner cartridge and gently shake it from side to side to redistribute the toner.

Note

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

Reinsert the toner cartridge into the printer and close the top cover.

If the print remains light, install a new toner cartridge. (Follow the instructions provided with the new toner cartridge.)

58 Chapter 3: Printer Maintenance

Cleaning the Printer

To maintain print quality, follow the cleaning procedure (on the following page) every time the toner cartridge is changed, or whenev er print quality problems occur. As much as possible, k eep the printer free from dust and debris.

Clean the outside of the printer with a slightly water-dampened

•

cloth. Clean the inside with a dry, lint-free cloth.

•

Caution

Do not use ammonia-based cleaners on or around the printer. While cleaning the printer, be careful not to touch the transf er roller

(the black, rubber roller, located underneath the toner cartridge). Skin oils on the roller can cause print quality problems.

Figure 17 Location of the Transfer Roller—Do Not Touch!

Chapter 3: Printer Maintenance 59

Cleaning the Printer

Before beginning these steps, turn the printer off and unplug the power cord.

Open the top cover and remov e the toner cartridge.

WARNING!

Avoid reaching too far into the printer. The adjacent fusing area might be hot!

Caution

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Wipe any dust or dirt off the paper feed guides (shaded areas) with a dry, lint-free cloth.

Note

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

Using the green handle, lift the paper access plate and wipe off any residue with a dry, lint-free cloth.

Replace the toner cartridge, close the top cover , plug in the power cord, and turn the printer on.

60 Chapter 3: Printer Maintenance

Using the Printer Cleaning Page

If toner specks appear on the front or back side of your print jobs, follow th e procedure below.

From the printer’s control panel, do the following:

Note

1 Press [Menu] until 2 Press [Item] until

24+0637#.+6;/'07

%4'#6'%.'#0+0)2#)'

appears.

3 Press [Select] to create the cleaning page. 4 Follow the instructions on the cleaning page to complete the

cleaning process.

In order for the cleaning page to work properly, print the page on copier grade paper (not bond or rough paper).

You might need to create a cleaning page more than once. When toner has been cleaned from inside the printer, shiny black spots will appear on the page’s black strip.

To ensure good print quality with certain types of paper, use the cleaning page every time the toner cartridge is replaced. If the cleaning page is frequently needed, try a different type of paper.

Chapter 3: Printer Maintenance 61

62 Chapter 3: Printer Maintenance

Problem Solving

Overview

This chapter will help you to troubleshoot and solve printer problems.

Clear paper jams:

Understand printer messages:

Correct output quality problems:

Determine printer problems:

Occasionally, paper can jam during printing. This section will help you to locate paper jams, properly clear them from the printer, and solve repeated paper jams.

Many different messages can appear on the printer’s control panel display. Some messages tell the printer’s current status, such as such as self-explanatory. However, some messages indicate a problem with the printer, or require further action or description. This section lists these types of messages, and tells what to do if a message persists.

The printer should produce print jobs of the highest quality. If print jobs do not look sharp and clear, defects such as lines , specks, or smears appear on the page, or paper is wrinkled or curled, use this section to troubleshoot and solve the output quality problem.

Before you can fix a printer problem, you must understand where the problem lies. Use the flowchart in this section to determine the printer problem, and then follow the corresponding troubleshooting suggestions.

+0+6+#.+<+0) %.15' 612 %18'4

. Other messages require an action,

. Many of these messages are

Check printer configuration:

From the printer, you can print information pages, which give details about the printer and its configuration.

Chapter 4: Problem Solving 63

Clearing Paper Jams

If the printer’s control panel displa ys a paper jam message, look f or paper in the locations indicated in Figure 18, then see the procedure for clearing the paper jam. You might need to look for paper in other locations than indicated in the paper jam message. If the location of the paper jam is not obvious, look first in the top cover area.

When clearing paper jams, be very careful not to tear the paper. If a small piece of paper is left in the printer, it could cause additional jams. If paper jams are a recurring problem, see page 71.

Note

Output areas

(top and rear)

Go to page 68.

Optional duplexer

Go to page 69.

The top cover of the printer must be opened and then closed to clear a paper jam message.

Paper jams can occur at the following locations:

Input tray area

Top cover area

Go to page 67.

(optional envelope

feeder)

Go to page 66.

Input tray areas

Go to page 65.

Figure 18 Paper Jam Locations

Note

Loose toner might remain in the printer after a paper jam, but the toner should clear after a few sheets are printed.

64 Chapter 4: Problem Solving

Clearing Jams from the Input Tray Areas

Note

To remov e paper from the Tray 1 area, slowly pull the paper out of the printer. For all other trays, follow the steps below. (See the next page for clearing envelope feeder jams.)

1 Slide the tray out of the printer, and

remove any damaged paper from the tray.

2 If the edge of the paper is visible in

the feed area, slowly pull the paper down and out of the printer. (Do not pull the paper straight out, or it will tear.) If the paper is not visib le, look in the top cover area (page 67).

Note

Do not force the paper if it will not mov e easily. If the paper is stuck in a tra y, try removing it through the tray above (if applicable) or through the top cover area (page 67).

3 Before replacing the tray , mak e sure

the paper is flat in the tray at all f our corners and below the tabs on the guides.

4 Open and close the top cover to

clear the paper jam message.

If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 64).

Chapter 4: Problem Solving 65

Clearing Jams from the Optional Envelope Feeder

Remove any envelopes loaded in the envelope feeder. Lower the envelope weight and lift the tray extension up to close.

Press and hold the release button on the left side of the envelope feeder. Grasp both sides of the envelope f eeder and carefully pull it out of the printer.

Slowly pull any env elopes out of the envelope feeder and the printer.

Insert the envelope feeder into the printer as far as it will go. (There is a hook on the bottom right side of the envelope f eeder that fits through the small access door, and a connector on the top right side that fits into the plug.)

Open and close the top cover to clear the paper jam message.

If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 64).

66 Chapter 4: Problem Solving

Clearing Jams from the Top Cover Area

1 Open the top cover and remove the

toner cartr i dge.

Caution

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

2 Use the green handle to lift the

paper access plate.

3 Slowly pull the paper out of the

printer. Do not tear the paper!

Note

Av oid spilling loose toner. Using a dry, lint-free cloth, clean any loose toner that might have fallen into the printer.

If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed.

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

4 Replace the toner cartridge, and

close the top cover.

If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 64).

Chapter 4: Problem Solving 67

Clearing Jams from the Output Areas

Note

If most of the paper is still inside the printer, it is best to remove it through the top cover area. Go to page 67.

Open the rear output bin.

Grasp both sides of the paper, and slowly pull the paper out of the printer. (There might be loose toner on the paper. Be careful not to spill it on yourself or into the printer.)

Note

If paper is difficult to remove, try opening the top cover all the way to release pressure on the paper.

Close the rear output bin. Open and close the top cover to clear the paper jam message.

If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 64).

68 Chapter 4: Problem Solving

Clearing Jams from the Optional Duplexer

1 Open the duplexer’s rear door. 2 Slowly pull any paper out of the

duplexer.

3 Open and close the top cover to

clear the paper jam message.

4 If the paper jam message persists,

remove the duplexer by lifting it slightly and pulling it out of the printer.

5 From the rear of the printer, remo ve

any paper on top of Tray 2. (You might need to reach inside the printer.)

Continued on the next page.

Chapter 4: Problem Solving 69

Slowly pull any paper out of the duplexer.

Turn the duplexer over and remove any paper.

Insert the duplexer into the printer.

Open and close the top cover to clear the paper jam message.

If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 64).

70 Chapter 4: Problem Solving

Solving Repeated Paper Jams

If paper jams occur frequently, try the following:

• Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. (See page 64.)

• Check that paper is correctly loaded in the trays, that the trays are correctly adjusted for the loaded paper size, and that the trays are not overfilled.

• Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)

• Check that all cov ers and doors are closed. (If a co v er or door is opened during a print job, this might cause a paper jam.)

• Try printing to a different output bin.

• The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.

• If you are printing from Tra y 1, try feeding f e w er sheets of paper or f e wer envelopes at a time.

• If printing from the envelope feeder, make sure it is loaded correctly, pushing the bottom envelope in slightly farther than the top envelopes.

• If you are printing small sizes (such as inde x cards), make sure the paper is oriented correctly in the tray.

• Turn over the stack of paper in the tray. Also try rotating the paper 180°.

• Check the quality of the paper being printed. Damaged or irregular paper should not be used.

• Use only paper that meets HP specifications.

• Do not use paper that has already been used in a printer or copier. (Do not print on both sides of envelopes, transparencies, or labels.)

• Check that the pow er supplied to the printer is steady, and meets printer specifications.

• Clean the printer.

• Contact an HP-authorized service or support provider to perform routine printer maintenance. (See the HP Support pages at the front of this user’s guide.)

Chapter 4: Problem Solving 71

Understanding Printer Messages

The following table explains messages that might display on the printer’s control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following.

If a message persists:

• If a message persists requesting that you load a tray, or if a

message indicates that a previous print job is still in the printer’s memory, press

[Go]

to print or press

[Cancel Job]

to clear the

job from the printer’s memory.

• If a message persists after performing all of the recommended

actions, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Note

Not all messages are described in this user’s guide (many are self-explanatory).

Some printer messages are affected by the Auto Continue and Clearable Warning settings from the Configuration Menu in the printer’s control panel.

Printer Messages

Message Explanation or Recommended Action

#%%'55&'0+'& /'075.1%-'&

$#&&72.':'4 %100'%6+10

$#&12664#; %100'%6+10

The printer control panel function you are trying to access has been locked to prevent unauthorized access.

See your network administrator.

The duplexer is not connected properly. Re-install the duplexer.

The optional tray is not connected properly. Re-install the optional tray.

%#0016&72.': 4'#4$+012'0

The printer cannot duplex because the rear output bin is open. Close the rear output bin.

72 Chapter 4: Problem Solving

Printer Messages (Continued)

Message Explanation or Recommended Action

%*'%-+0276 &'8+%'

alternates with

2#2'42#6*12'0

2.'#5'%.15'+6

%*15'0.#0)7#)' 016#8#+.#$.'

&+5-&'8+%' (#+.74'

&+5-(+.' 12'4#6+10(#+.'&

&+5-(+.' 5;56'/+5(7..

The optional input tray cannot feed paper to the printer because a door or paper guide is open.

Check the doors and paper guides.

A print job requested a printer language that does not exist in the printer. The job will not print and will be cleared from memory.

Print the job using a driver for a different printer language, or add t he requested language to the printer (if available).

Press [Go] to continue.

The EIO disk had a critical failure and can no longer be used. Remove the EIO disk and replace it with a new one.

The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.

Delete files from the EIO disk and then try again, or add a flash disk DIMM. Download or delete files from HP JetAdmin, and download or delete fonts from HP FontSmart. (See the software help for more information.)

&+5-+5 94+6'2416'%6'&

'08(''&'4.1#& =6;2'?=5+<'?

(.#5*&'8+%' (#+.74'

The EIO disk is protected, and no new files can be written to it. Disable the write protection through HP JetAdmin.

Load the requested envelope type and size into the en v elope feeder. Make sure the env elope size and type are set correctly from the Paper

Handling Menu in the printer’s control panel. Press [Go] if the desired envelope is already loaded in the feeder. Press [-Value+] to scroll through the availab le types and sizes. Press

[Select] to accept the alternate type or size.

The flash disk DIMM had a critical failure and no longer can be used. Remove the flash disk DIMM and replace it with a new one.

Chapter 4: Problem Solving 73

Printer Messages (Continued)

Message Explanation or Recommended Action

(.#5*(+.' 12'4#6+10(#+.'&

(.#5*(+.' 5;56'/+5(7..

(.#5*+5 94+6'2416'%6'&

+0276&'8+%' %10&+6+10ZZ[[

+056#..64#;Z

.1#&+0)

241)4#/PWODGT

alternates with

&1016219'41((

The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.

Delete files from the flash disk DIMM or add another one. Download or delete files from HP JetAdmin, and download or delete f onts from HP FontSmart. (See the software help for more information.)

The flash disk DIMM is protected, and no new files can be written to it. Disable the write protection through HP JetAdmin.

An input paper handling device has a condition that needs attention before printing can resume.

See the documentation that came with the paper handling device for assistance.

The printer is unable to print the current job, because the specified

tray (

) is open or not inserted correctly.

Re-insert the specified tray.

Programs and fonts can be stored on the printer’s file system. At bootup time these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The number indicating the current program being loaded.

PWODGT

specifies a sequence

/#07#..;(''& =6;2'?=5+<'?

/'/14;(7.. 5614'&#.156

Load the requested paper into Tray 1.

[Go]

Press Press

[Select]

There is no available memory in the printer . The current job might not print correctly and some resources (such as downloaded fonts or macros) might have been deleted.

You might want to add more memory to the printer.

if the desired paper is already loaded in Tray 1.

[-Value+]

to accept the alternate type or size.

to scroll through the availab le types and sizes. Press

74 Chapter 4: Problem Solving

Printer Messages (Continued)

Message Explanation or Recommended Action

/'/14;5'66+0)5 %*#0)'&

/'/14;5*146#)' ,1$%.'#4'&

/'/14;5*146#)' 2#)'5+/2.+(+'&

1((.+0'

The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O Buffering and Resource Saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language.

You might want to change memory settings for I/O Buffering and Resource Saving (although default settings are usually best) or add more memory to the printer.

The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory.

Press [Go] to continue. Change the Resource Saving setting from the printer’s control panel

or add more memory to the printer.

The printer had to compress the job in order to fit it in available memory. Some data loss might have occurred.

Press [Go] to continue. You might want to add more memory to the printer.

Press [Go] to place the printer online.

2'4(14/24+06'4 /#+06'0#0%'

4#/&+5-&'8+%' (#+.74'

4#/&+5-(+.' 12'4#6+10(#+.'&

To ensure optimum print quality, the printer prompts you to have routine maintenance performed every 150,000 pages. Contact an HP-authorized service or support provider to perform routine printer maintenance. (See the HP Support pages at the front of this user’s guide.)

The RAM disk had a critical failure and can no longer be used. Turn the printer off, and then turn the printer on to clear the message.

The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.

Chapter 4: Problem Solving 75

Printer Messages (Continued)

Message Explanation or Recommended Action

4#/&+5-(+.' 5;56'/+5(7..

4#/&+5-+5 94+6'2416'%6'&

64#;Z'/26;

64#;Z.1#& =6;2'?=5+<'?

Delete files and then try again, or turn the printer off, and then turn the printer on to delete all files on the device. (Delete files using HP JetAdmin, HP FontSmart, or another software utility. See the software help for more information.)

If the message persists, increase the size of the RAM disk. Change the RAM disk size from the Configuration Menu in the printer’ s control panel.

The RAM disk is protected, and no new files can be written to it. Disable the write protection through HP JetAdmin.

Load the empty tray (Z) to clear the message. If you do not load the specified tray, the printer will continue printing

from the next av ailab le tra y, and the message will continue to displa y.

Load the requested paper into the specified tray (Z). Ensure that the trays are correctly adjusted for size. The tray type

settings (and size for Tray 1) must be set from the printer’s control panel.

If you are trying to print from the optional 500-sheet tray, be sure to set the paper size dial.

If you are trying to print A4 or letter size paper, and this message appears, make sure the default paper size is set correctly from the Printing Menu in the printer’s control panel.

[Go]

Press Press

[Select]

to print from the next available tray.

[-Value+]

to accept the alternate type or size.

to scroll through the availab le types and sizes. Press

705722146'&5+<' +064#;=;;?

75'=6;2'? =5+<'?+056'#&!

9#+6(1424+06'4 614'+0+6+#.+<'

An external paper handling device detected an unsupported paper size. The printer will go offline until the condition is corrected.

If the requested paper size or type is not availab le , the printer asks if it should use another paper size or type instead.

[-Value+]

Press

[Select]

The RAM disk setting has been changed from the printer’s control panel. This change will not take effect until the printer reinitializes.

to accept the alternate type or size.

to scroll through the availab le types and sizes. Press

76 Chapter 4: Problem Solving

Printer Messages (Continued)

Message Explanation or Recommended Action

9410)'08'.12' (''&'4+056#..'&

Z2#2'4,#/ =.1%#6+10?

+057((+%+'06 /'/14;

alternates with

24'55)161 %106+07'

2#)'611 %1/2.':

alternates with

24'55)161 %106+07'

The envelope feeder you are trying to install will not work for this printer.

Remove jammed paper from the specified location. Open and close the top cover to clear the message.

If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

Press [Go] to print the transferred data (some data might be lost), then simplify the print job or install additional memory.

The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.

Press [Go] to print the transferred data. (Some data might be lost.) To print the job without losing data, from the Configuration Menu in

the printer control panel, set then return

2416'%610

If this message appears often, simplify the print job.

2#)'2416'%6#761

; it might degrade performance.

2#)'2416'%610

. Do not leave

, print the job, and

2#)'

'+1Z $7(('418'4(.19

alternates with

24'55)161 %106+07'

Too much data was sent to the EIO card in the specified slot (Z). An improper communications protocol may be in use.

Press [Go] to clear the message. (Data will be lost.) Check the host configuration. If this message persists, contact an

HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Chapter 4: Problem Solving 77

Printer Messages (Continued)

Message Explanation or Recommended Action

2#4#..'.+1 $7(('418'4(.19

alternates with

24'55)161 %106+07'

5'4+#.+1 $7(('418'4(.19

alternates with

24'55)161 %106+07'

$#&5'4+#. 64#05/+55+10

alternates with

24'55)161 %106+07'

Too much data was sent to the parallel port. Check for a loose cab le connection and be sure to use a high-quality

cable. (Some non-HP parallel cables might be missing pin connections, or might otherwise not conform to the IEEE-1284 specification.)

This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer.

[Go]

Press If this message persists, contact an HP-authorized service or support

provider . (See the HP Support pages at the front of this user’ s guide.)

Too much data was sent to the serial port. Make sure the correct serial pacing option is selected from the I/O

Menu in the printer’s control panel. Print a menu map and verify that the serial pacing item (from the I/O

Menu in the printer’s control panel) matches the setting on the computer. Press

If this message persists, contact an HP-authorized service or support provider . (See the HP Support pages at the front of this user’ s guide.)

The printer encountered an error while transferring data from the computer.

The error might have occurred for several reasons:

• The computer was powered on or off while the printer was online.

• There was a network problem (if applicable).

• The printer’s baud rate or parity was not the same as the computer’s . (The baud rate tells the printer how fast information will be transferred from the computer to the printer.) Make sure the printer is set for the same baud rate as the computer. The serial baud rate setting can be accessed from the I/O Menu in the printer’s control panel.

Press

to clear the error message. (Data will be lost.)

[Go]

to clear the error message. (Data will be lost.)

[Go]

to clear the error message and continue printing.

'+1Z$#& 64#05/+55+10

alternates with

The connection has been broken between the printer and the EIO card in the specified slot.

[Go]

Press

to clear the error message and continue printing.

24'55)161 %106+07'

78 Chapter 4: Problem Solving

Printer Messages (Continued)

Message Explanation or Recommended Action

70':2'%6'& 2#2'45+<'

Z 24+06'4'4414

alternates with

24'55)161 %106+07'

Z(75'4'4414

The paper size you are trying to print is not the same as the settings for the tray.

Make sure that all trays are correctly adjusted for size. (The printer will continue trying to print the job until size settings are correct.)

If you are trying to print from Tray 1, make sure the printer’s control panel setting for paper size is correctly configured.

If you are trying to print from the optional 500-sheet tray, be sure to set the paper size dial to match the paper size loaded in the tray.

After performing the actions above, press [Go]. The page containing the error will automatically be reprinted. (Or, you might w ant to press

[Cancel Job] to clear the job from the printer’s memory.)

A temporary printing error occurred. Press [Go]. The page containing the error will automatically be

reprinted. If this message persists, contact an HP-authorized service or support

provider . (See the HP Support pages at the front of this user’s guide .)

An internal error has occurred. Turn the printer off, and then turn the printer on.

The message might clear, and then reappear when the ne xt print job is sent. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

ZQTZ 24+06'4'4414

A temporary printing error occurred. Press [Go]. The page containing the error will automatically be

reprinted. If this message persists, contact an HP-authorized service or support

provider . (See the HP Support pages at the front of this user’s guide .)

Chapter 4: Problem Solving 79

Printer Messages (Continued)

Message Explanation or Recommended Action

Z[\\ 24+06'4'4414

24+06'4'4414

alternates with

24'55)161 %106+07'

ZZ ZQTZ 24+06'4'4414

There is a problem with the printer’s memory. The DIMM that caused

Z, [

the error will not be used. Values of x = DIMM type 0 = ROM

1 = RAM

y = Device location 0 = Internal memory (ROM or RAM)

1 to 3 = DIMM slots 1, 2, or 3 zz = Error number You might need to replace the specified DIMM.

Turn the printer off, and then replace the DIMM that caused the error. If this message persists, contact an HP-authorized service or support

provider . (See the HP Support pages at the front of this user’ s guide.)

A temporary printing error occurred.

[Go]

Press reprinted.

If this message persists, contact an HP-authorized service or support provider . (See the HP Support pages at the front of this user’ s guide.)

A temporary printing error occurred. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support

provider . (See the HP Support pages at the front of this user’ s guide.)

. The page containing the error will automatically be

, and \\ are as follows:

Z 24+06'4'4414

Z 24+06'4'4414

There is a problem with the printer’s memory. The Z value refers to the location of the problem:

0 = Internal memory 1 to 3 = DIMM slots 1, 2, or 3

You might need to replace the specified DIMM. If this message persists, contact an HP-authorized service or support

provider . (See the HP Support pages at the front of this user’ s guide.)

A temporary printing error occurred. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support

provider . (See the HP Support pages at the front of this user’ s guide.)

80 Chapter 4: Problem Solving

Printer Messages (Continued)

Message Explanation or Recommended Action

Z[\\+0276 &'8+%'(#+.74'

alternates with

%*'%-%#$.'5 #0&%;%.'219'4

084#/'4414 %*'%-5'66+0)5

084#/(7.. %*'%-5'66+0)5

Z 24+06'4'4414

An error occurred in an external paper handling device. Press [Go] to clear the message. If the message will not clear, turn

the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support

provider . (See the HP Support pages at the front of this user’s guide .)

An error occurred in the printer’s nonvolatile memory (NVRAM) and one or more printer settings has been reset to its factory default.

Print a configuration page and check the printer settings to determine which values have changed.

Hold down [Cancel Job] while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.

If this message persists, contact an HP-authorized service or support provider . (See the HP Support pages at the front of this user’s guide .)

The printer’s nonvolatile memor y (NVRAM) is full. Some settings might have been reset to the factory defaults.

Print a configuration page and check the printer settings to determine which values have changed.

If this message persists, contact an HP-authorized service or support provider . (See the HP Support pages at the front of this user’s guide .)

A temporary printing error occurred. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support

provider . (See the HP Support pages at the front of this user’s guide .)

ZZZZ 24+06'4'4414

The printer detected an error. The numbers ( specific type of error.

T urn the printer off, and then turn the printer on. T ry printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.)

If the message persists with different software applications and print jobs, record the numbers that appear ( HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

ZZZZ

) and contact an

) indicate the

Chapter 4: Problem Solving 81

Correcting Output Quality Problems

Use the examples below to determine which output quality problem you are experiencing, then see the following table to troubleshoot the problem.

Note

Light Print or

Background

Fade

Gray

The examples below depict letter-size paper that has passed through the printer short-edge first.

Toner Specks

(front or back)

Toner Smear

Dropouts

Loose Toner

Lines

Repeating

Defects

Misformed

Characters

Figure 19 Examples of Output Quality Problems

Page Skew

Curl or Wave

Wrinkles or

Creases

82 Chapter 4: Problem Solving

Light Print or Fade

Lines

Dropouts

Toner Specks

Gray Background

Loose Toner

Toner Smear

Defects

Repeating

Misformed

Characters

Page Skew

Wrinkles or

Curl or Wave

✓✓✓✓✓ ✓

Troubleshooting Steps

(Follow the steps in the

Creases

order they are listed.)

1. Print a few more pages to see if the problem will correct itself.

✓✓✓

✓

✓✓

✓

✓✓1✓

✓1✓✓✓

✓✓ ✓ ✓✓

✓✓

✓✓ ✓

✓✓

✓

✓✓✓✓✓ ✓✓

✓✓

2. Clean the inside of the printer or use the

3. Make sure EconoMode is off in the

4. Turn over the stack of paper in the t ray.

5. Check the paper (or other print media)

6. Check the printer’s environment .

7. Make sure paper is loaded correctly and

8. Print to a different output bin.

9. Adjust the toner density setting.

10.Change the fuser mode setting to High

11.Redistribute the toner in the toner

12.Install a new HP toner cart ridge. (See

13.To alternate small and standard paper,

printer’s cleaning page.

software and in the control panel.

Also try rotating the paper 180°.

type and quality.

that the guides fit properly against the paper stack.

or choose rough paper type from the printer driver.

cartridge.

instructions with the toner cartridge.)

from the Configuration Menu set

5/#..2#2'452''&5.19.

✓✓✓ ✓✓✓ ✓ ✓ ✓ ✓✓✓

1.Paper might be too smooth.

14.After trying all the steps suggested above, contact an HP-authorized service or suppor t provider. (See the HP Support pages at the front of this user’s guide.)

Chapter 4: Problem Solving 83

Determining Printer Problems

Troubleshooting Flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the prob lem after follo wing the suggestions in this user’s guide, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Note

Macintosh users: For more troubleshooting information, see page 90.

Does the control panel display READY?

The display is

blank and the

printer’s fan is

off.

Check the power cord connections and the power switch.

Plug the printer into a different outlet.

Check that the power supplied to the printer is steady, and meets printer specifications (page A-14).

The display is

blank but the

printer’s fan is

on.

Press any control panel key to see if the printer responds. Turn the printer off, and then turn the printer on. If this does not work, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide .)

The display is

in the wrong

language.

Turn the printer off. Hold down

[Select]

turning the printer on. Press

[-Value+]

through the available languages. Press

[Select]

the desired language as the new default. Press return to

while

to scroll

to save

[Go]

4'#&;

YES

The display

shows garbled

or unfamiliar

characters.

Make sure the desired language is selected from the control panel.

Turn the printer off, and then turn the printer on.

Go to step 2.

A message

other than

4'#&;

displayed.

Go to page 72.

84 Chapter 4: Problem Solving

Can you print a configuration page?

Print a configuration page to

configuration

page does not

print.

Check that all trays are properly loaded, adjusted, and installed in the printer.

From the computer, check the print queue or print spooler to see if the printer has been paused. If there are problems with the current print job, or if the printer is paused, a configuration page will not print.

[Cancel Job]

(Press again.)

verify that the printer is feeding paper correctly (page 94).

A blank

page prints.

Check that the sealing tape is not still in the toner cartridge. (See the getting started guide or the instructions that came with the toner cartridge.)

The toner cartridge might be empty. Install a new toner cartridge.

and try Step 2

YES

Go to step 3.

A message other

4'#&;

than

24+06+0)

%10(+)74#6+10

is displayed.

Go to page 72.

Chapter 4: Problem Solving 85

Can you print from a software application?

YES

Go to step

The job will

not print.

If the job will not print, and a message is displayed, see page 72. From the computer, check to see if the printer has been paused. If the printer is on a network, check that you are printing to the correct printer. To verify

that it is not a network problem, connect the computer directly to the printer with a parallel cable, change the port to LPT1, and try to print.

Check the interface cable connections. Disconnect and reconnect the cable at the computer and the printer.

Test the cable by trying it on another computer (if possible). If you are using a parallel connection, make sure the cable is IEEE-1284 compliant. If the printer is on a network, print a configuration page (page 94) and verify in the

Protocol Information that the server name and the node name match the names in the printer driver.

Print a short document from a software application.

A PS error

page or list of

commands prints.

The printer might have received a nonstandard PS code. From the Configuration Menu in the printer’s control panel, set

2'4510#.+6;

for this print job only. After the job has printed, return the setting to (page B-11).

Make sure the print job is a PS job, and that you are using the PS driver.

to 25

#761

To verify that it is not a computer problem, print from another computer (if possible). Make sure the print job is being sent to the correct port (LPT1, or network printer port,

for example). Check that you are using the proper printer driver (page 16). Reinstall the printer driver. (See the getting started guide.) Check that the port is configured and working properly. (One way to check this is to

connect another printer to that port and print.) If printing with the PS driver, from the Printing Menu in the printer’s control panel, set

24+0625'4414510

in the next column. From the Configuration Menu in the printer’s control panel, make sure that

2'4510#.+6;#761

You might be missing a printer message that could help you solve the problem. From the Configuration Menu in the printer’s control panel, temporarily turn the Clearable Warnings and Auto Continue settings off (page B-13) and then print the job again.

, then print the job again. If an error page prints, see the instructions

(page B-11).

The printer might have received PS code when it is set to PCL. From the Configuration Menu, set

2'4510#.+6; #761

(page B-11).

86 Chapter 4: Problem Solving

Does the job print as expected? (Continued on the following page.)

Print is garbled

or only a

portion of the

page prints.

Check that you are using the proper printer driver (page 16).

The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file.

Check the interface cable connections. Test the cable b y trying it on another computer (if possible).

Replace the printer cable with a high-quality cable (page 7).

Reduce the job’s complexity, print at a lower resolution (page B-6), or install more printer memory (page C-1).

You might be missing a printer message that could help you solve the problem. F rom the Configuration Menu in the printer’s control panel, temporarily turn the Clearable Warnings and Auto Continue settings off (page B-13) and then print the job again.

Printing

stops in the

middle of

the job.

[Cancel Job]

might have been pressed.

Check that the power supplied to the printer is steady, and meets printer specifications (page A-14).

Print speed is

slower than

expected.

Simplify the print job.

Add more memory to the printer (page C-1).

Turn banner pages off. (See your network administrator.)

A control panel

setting is not taking effect.

Check settings in the printer driver or software application. (Printer driver and software commands override control panel settings.)

Chapter 4: Problem Solving 87

Does the job print as expected?

(continued)

YES

Go to step

The print

job is not formatted correctly.

Check that you are using the proper printer driver (page 16).

Check the software settings. (See the software help.)

Try a different font. Downloaded resources might have

been lost. You might need to download them again.

Pages are

not fed

correctly or are

damaged.

Make sure paper is loaded correctly and that the guides are not too tight or too loose against the paper stack. (See the sections on loading paper, starting on page 26.)

If you are trying to print A4 paper, the side guides in the tray might have slipped out of place. (Make sure the side guides are locked into position.)

If you are having problems printing custom-size paper, see page 46.

If pages are wrinkled or curled, or if the image is skewed on the page, see page 82.

There are

print quality

problems.

Adjust the print resolution (page B-6).

Check that REt is on (page B-6).

Go to page 82.

88 Chapter 4: Problem Solving

Does the printer select the proper trays,

output locations, and paper handling accessories?

YES

For other problems, check the

Contents, the

Index, or

the printer

software help.

The printer

pulls from the

wrong tray.

Make sure paper trays are correctly configured for paper size and type (page 52). Print a configuration page to see current tray settings (page 94).

Make sure the tray selection (or paper type) in the printer driver or software application is set correctly. (The printer driver and software application settings override the printer’s control panel settings.)

If you do not want to print from Tray 1, remove any paper loaded in the tray or change the setting to default, paper loaded in T ra y 1 will be printed first.

If you want to print from Tray 1, but cannot select the tray from a software application, see page 50.

%#55'66'

64#;/1&'

(page 50). By

An optional

accessory is not

working

properly.

Print a configuration page to verify that the accessory is installed properly and is functional (page 94).

Configure the printer driver for the installed accessories (see the software help).

Turn the printer off, and then turn the printer on.

Verify that you are using the correct optional accessory for the printer.

If the optional duplexer will not duplex, check that the rear output bin is closed.

If the optional duplexer will not duplex, you might need to install more memory (page C-1).

A message other

4'#&;

than

displayed.

Go to page 72.

Chapter 4: Problem Solving 89

Hp LASERJET4000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual