Hp LASERJET2400 User Manual

hp LaserJet 2400 series

use

HP LaserJet 2400 series printer

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number Q5956-90941

Edition 1, 11/2004

Trademark Credits

and PostScript® are trademarks of

Adobe Adobe Systems Incorporated.

Linux is a U.S. registered trademark of Linus Torvalds.

Microsoft

, Windows®, and Windows NT

are U.S. registered trademarks of Microsoft Corporation.

UNIX

is a registered trademark of The

Open Group.

ENERGY STAR

logo

are U.S. registered marks of the

and the ENERGY STAR

United States Environmental Protection Agency.

HP customer care

Online services

For 24-hour access to information by using a modem or Internet connection

World Wide Web: Updated HP printer software, product and support information, and printer drivers in several languages can be obtained from www.hp.com/support/lj2410,

http://www.hp.com/support/lj2420, or http://www.hp.com/support/lj2430. (The site is in

English.)

Online troubleshooting tools

HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools are available at

http://instantsupport.hp.com.

Telephone support

Hewlett-Packard Company provides free telephone support during the warranty period. When you call, you will be connected to a responsive team that is waiting to help you. For the telephone number for your country/region, see the flyer that came in the box with the product, or visit http://www.hp.com/support/callcenters. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.

You can also find support on the Internet at http://www.hp.com. Click the support & drivers block.

Software utilities, drivers, and electronic information

Go to http://www.hp.com/go/lj2410_software, http://www.hp.com/go/lj2420_software, or

http://www.hp.com/go/lj2430_software. (The site is in English, but printer drivers can be

downloaded in several languages.)

For information over the telephone, see the flyer that came in the box with the printer.

HP direct ordering for accessories or supplies

Order supplies from the following Web sites:

United States: http://www.hp.com/sbso/product/supplies

Canada: http://www.hp.ca/catalog/supplies

Europe: http://www.hp.com/go/supplies

Asia-Pacific: http://www.hp.com/paper/

Order accessories from www.hp.com/support/lj2410, http://www.hp.com/support/lj2420, or

http://www.hp.com/support/lj2430. For more information, see and supplies.

To order supplies or accessories over the telephone, call the following numbers:

United States businesses: 800-282-6672

Ordering parts, accessories,

United States small and medium businesses: 800-888-9909

United States home and home offices: 800-752-0900

Canada: 800-387-3154

To find the phone numbers for other countries/regions, see the flyer that came in the box with the printer.

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HP service information

To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide.

For service for your HP product in other countries/regions, call the customer support number for your country/region. See the flyer that came in the box with the printer.

HP service agreements

Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada).

Out-of-Warranty Service: 800-633-3600.

Extended Service: Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada). Or, go to the HP Care Pack Services Web site at http://www.hpexpress-services.com.

HP Toolbox

To check the printer status and settings and to view troubleshooting information and online documentation, use the HP Toolbox software. You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP Toolbox. See

Using the

HP Toolbox.

HP support and information for Macintosh computers

Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates.

Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh user.

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Table of contents

1 Printer basics

Quick access to printer information ...........................................................................................2

User guide links ..................................................................................................................2

Where to look for more information ....................................................................................2

Printer configurations ................................................................................................................3

Feature designations for the HP LaserJet 2400 series printer ...........................................3

Printer features ..........................................................................................................................4

Printer parts ...............................................................................................................................8

Interface ports .....................................................................................................................9

Control panel ...........................................................................................................................10

Control-panel layout .........................................................................................................10

Control-panel buttons .......................................................................................................11

Control-panel lights ...........................................................................................................11

Printing control-panel menus ............................................................................................12

Using the printer Help system ..........................................................................................12

Changing printer-control-panel configuration settings .....................................................13

Software ..................................................................................................................................23

Operating systems and printer components ....................................................................23

Printer drivers ...................................................................................................................24

Software for Macintosh computers ...................................................................................27

Installing the printing system software .............................................................................28

Uninstalling the software ..................................................................................................33

Selecting print media ...............................................................................................................34

Supported types and sizes of print media ........................................................................34

2 Printing tasks

Selecting which tray is used for printing .................................................................................38

Understanding tray order ..................................................................................................38

Customizing tray 1 operation ............................................................................................38

Printing by type and size of media (locking trays) ............................................................39

Manually feeding media from tray 1 .................................................................................40

Selecting the correct fuser mode ............................................................................................41

Loading trays ...........................................................................................................................42

Loading tray 1 (multipurpose tray) ....................................................................................42

Loading tray 2 (250-sheet tray) ........................................................................................43

Loading optional tray 3 (500-sheet tray) ...........................................................................45

Understanding media output options ......................................................................................47

Printing on envelopes ..............................................................................................................48

To load envelopes in tray 1 ..............................................................................................48

Printing on special media ........................................................................................................50

Printing on labels ..............................................................................................................50

Printing on transparencies ................................................................................................51

Printing on custom-sized media or cardstock ..................................................................51

Printing on letterhead, prepunched, or preprinted paper (single-sided) ..........................52

Printing on both sides (duplexing) ...........................................................................................54

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Paper orientation for printing on both sides .....................................................................54

Layout options for printing on both sides ..........................................................................55

To duplex by using the built-in duplexer ...........................................................................55

To duplex manually ..........................................................................................................56

Canceling a print job ...............................................................................................................57

Using the printer driver ............................................................................................................58

Changing the settings for a print job .................................................................................58

Changing default settings .................................................................................................58

Using printer-driver features ...................................................................................................61

Printing watermarks ..........................................................................................................61

Printing multiple pages on one sheet of paper .................................................................62

Setting a custom paper size .............................................................................................62

Using EconoMode (draft) printing ...................................................................................63

Selecting print-quality settings ..........................................................................................63

Using reduce/enlarge options ...........................................................................................64

Selecting a paper source ..................................................................................................64

Printing a cover, a different first or last page, or a blank page .........................................65

Using job-storage features ......................................................................................................66

Proofing and holding a job ................................................................................................66

Deleting a held job ............................................................................................................6 6

Printing a private job .........................................................................................................6 7

Deleting a private job ........................................................................................................67

3 Managing and maintaining the printer

Using the embedded Web server ...........................................................................................70

Opening the embedded Web server ................................................................................70

Information tab ..................................................................................................................71

Settings tab .......................................................................................................................71

Networking tab ..................................................................................................................72

Other links .........................................................................................................................72

Using HP Web Jetadmin software ..........................................................................................73

Using the HP Toolbox .............................................................................................................74

Supported operating systems ...........................................................................................74

Supported browsers .........................................................................................................74

To view the HP Toolbox ...................................................................................................75

Status tab ..........................................................................................................................75

Troubleshooting tab ..........................................................................................................75

Alerts tab ...........................................................................................................................76

Documentation tab ...........................................................................................................76

Device Settings window ....................................................................................................76

Toolbox links .....................................................................................................................77

Other links .........................................................................................................................77

Uninstalling the HP Toolbox ....................................................................................................78

To uninstall the HP Toolbox by using the Windows desktop shortcut .............................78

To uninstall the HP Toolbox by using Add/Remove Programs in the Windows

control panel...................................................................................................................7 8

Managing and configuring printer drivers ...............................................................................79

HP Web Jetadmin software plug-in ..................................................................................79

Customization utility ..........................................................................................................80

Configuring e-mail alerts .........................................................................................................81

Setting the real-time clock .......................................................................................................82

Setting the date and time ..................................................................................................82

Checking the printer configuration ..........................................................................................85

Menu map .........................................................................................................................85

Configuration page ...........................................................................................................85

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Supplies status page ........................................................................................................87

PS or PCL font list ............................................................................................................87

Managing the print cartridge ...................................................................................................89

HP print cartridges ............................................................................................................8 9

Non-HP print cartridges ....................................................................................................89

Print-cartridge authentication ............................................................................................89

Print-cartridge storage ......................................................................................................89

Print-cartridge life expectancy ..........................................................................................90

Checking the supply level .................................................................................................90

Cartridge-low and cartridge-out conditions ......................................................................90

Cleaning the printer .................................................................................................................92

Cleaning the outside .........................................................................................................92

Cleaning the paper path and print-cartridge areas ...........................................................92

Cleaning the fuser ............................................................................................................93

4 Problem solving

Troubleshooting flowchart .......................................................................................................96

1 Does the control panel display read READY? ..............................................................96

2 Can you print a configuration page? .............................................................................97

3 Can you print from a program? .....................................................................................98

4 Does the job print as expected? ..................................................................................100

5 Does the printer select the proper trays? ....................................................................102

Solving general printing problems .........................................................................................104

Guidelines for using paper ....................................................................................................108

Printing special pages ...........................................................................................................109

Clearing jams ........................................................................................................................110

Typical jam locations ......................................................................................................110

Understanding printer messages ..........................................................................................116

Using the printer online Help system ..............................................................................116

Resolving persistent messages ......................................................................................116

Correcting print-quality problems ..........................................................................................128

Print-quality checklist ......................................................................................................128

Image defect examples ..................................................................................................128

Light print (partial page) ..................................................................................................130

Light print (entire page) ..................................................................................................130

Specks ............................................................................................................................130

Dropouts .........................................................................................................................131

Lines ...............................................................................................................................131

Gray background ............................................................................................................131

Toner smear ...................................................................................................................132

Loose toner .....................................................................................................................132

Repeating defects ...........................................................................................................133

Repeating image ............................................................................................................133

Misformed characters .....................................................................................................133

Page skew ......................................................................................................................134

Curl or wave ....................................................................................................................134

Wrinkles or creases ........................................................................................................135

Vertical white lines ..........................................................................................................135

Tire tracks .......................................................................................................................135

White spots on black ......................................................................................................136

Scattered lines ................................................................................................................136

Blurred print ....................................................................................................................136

Random image repetition ...............................................................................................137

Troubleshooting network printing problems ..........................................................................138

Troubleshooting common Windows problems .....................................................................139

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Troubleshooting common Macintosh problems ....................................................................140

Troubleshooting common PostScript problems ....................................................................146

General problems ...........................................................................................................146

Specific errors .................................................................................................................146

Appendix A Supplies and accessories

Ordering parts, accessories, and supplies ............................................................................150

Ordering directly from HP ...............................................................................................150

Ordering through service or support providers ...............................................................150

Ordering directly through the embedded Web server (for printers that are

connected to a network) ..............................................................................................150

Ordering directly through the HP Toolbox software (for printers that are directly

connected to a computer) ...........................................................................................151

Part numbers .........................................................................................................................152

Paper-handling accessories ...........................................................................................152

Print cartridges ................................................................................................................152

Memory ...........................................................................................................................152

Cables and interfaces .....................................................................................................153

Print media ......................................................................................................................153

Appendix B Control panel menus

Retrieve Job menu ................................................................................................................158

Information menu ..................................................................................................................160

Paper Handling menu ...........................................................................................................161

Configure Device menu .........................................................................................................165

Printing submenu ............................................................................................................165

Print Quality submenu ....................................................................................................168

System Setup submenu .................................................................................................172

I/O submenu ...................................................................................................................175

Resets submenu .............................................................................................................176

Diagnostics menu ..................................................................................................................178

Service menu ........................................................................................................................179

Appendix C Specifications

HP LaserJet 2400 series physical specifications ..................................................................181

Electrical specifications .........................................................................................................182

Acoustic emissions ................................................................................................................183

Operating environment ..........................................................................................................184

Paper specifications ..............................................................................................................185

Printing and paper storage environment ........................................................................185

Envelopes .......................................................................................................................186

Labels .............................................................................................................................188

Transparencies ...............................................................................................................188

Appendix D Printer memory and expansion

Overview ...............................................................................................................................190

Printer memory ......................................................................................................................191

To install printer memory ................................................................................................191

Installing CompactFlash cards ..............................................................................................195

To install a CompactFlash card ......................................................................................195

Checking DIMM or CompactFlash installation ......................................................................198

To verify that DIMMs or CompactFlash cards are installed correctly ............................198

Saving resources (permanent resources) .............................................................................199

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Installing an EIO card ............................................................................................................200

To install an EIO card .....................................................................................................200

To remove an installed EIO card ....................................................................................201

Appendix E Printer commands

Understanding PCL 6 and PCL 5e printer command syntax ................................................204

Combining escape sequences .......................................................................................204

Using escape characters ................................................................................................205

Selecting PCL 6 and PCL 5 fonts ...................................................................................205

Common PCL 6 and PCL 5 printer commands ..............................................................206

Appendix F Regulatory information

Introduction ............................................................................................................................211

FCC regulations ....................................................................................................................212

Environmental Product Stewardship program ......................................................................213

Protecting the environment .............................................................................................213

Ozone production ...........................................................................................................213

Energy consumption .......................................................................................................213

HP LaserJet printing supplies .........................................................................................213

Material safety data sheet ..............................................................................................214

For more information ......................................................................................................215

Declaration of conformity ......................................................................................................216

Country-/region-specific safety statements ...........................................................................217

Laser safety statement ...................................................................................................217

Canadian DOC statement ..............................................................................................217

Japanese VCCI statement ..............................................................................................217

Korean EMI statement ....................................................................................................217

Finnish laser statement ..................................................................................................218

Appendix G Service and support

Hewlett-Packard limited warranty statement ........................................................................219

Print Cartridge Limited Warranty Statement .........................................................................221

Availability of support and service .........................................................................................222

HP maintenance agreements ...............................................................................................222

Onsite service agreements .............................................................................................222

HP Express Exchange (U.S. and Canada only) ...................................................................223

To use HP Express Exchange .......................................................................................223

Repacking the printer ............................................................................................................224

To repack the printer ......................................................................................................224

Service information form .......................................................................................................225

Index

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x ENWW

Printer basics

Thank you for purchasing an HP LaserJet 2400 series printer. If you have not done so, see the getting started guide (start) provided with the printer for setup instructions.

Now that the printer is set up and ready to use, take a few moments to familiarize yourself with the printer. This section provides information about the following topics:

●

Quick access to printer information

●

Printer configurations

●

Printer features

●

Printer parts

●

Control panel

●

Software

●

Selecting print media

ENWW 1

Quick access to printer information

This section summarizes the resources that are available to learn more about setting up and using the printer.

User guide links

● Part numbers

Control-panel layout

●

Troubleshooting flowchart

●

Where to look for more information

Several references are available for use with this printer. See www.hp.com/support/lj2410,

http://www.hp.com/support/lj2420, or http://www.hp.com/support/lj2430.

Setting up the printer

Getting started guide—Provides step-by-step instructions for installing and setting up the

printer. This hard-copy guide is included with each printer.

Network installation guide—Contains instructions to set up the printer on a network. This hard-copy guide is included with printers that come with an HP Jetdirect embedded print server.

HP Jetdirect Embedded Print Server Administrator's Guide—Contains information for configuring and troubleshooting an HP Jetdirect embedded print server. You can print a copy from the CD-ROM that came with the printer. (Available with models that include an HP Jetdirect embedded print server.)

Accessory installation guides—Provides step-by-step instructions for installing accessories, such as an optional tray. A hard-copy guide is supplied with each accessory.

Using the printer

User guide—Contains detailed information for using the printer and for troubleshooting

problems. This guide is available on the CD-ROM that came with the printer. It is also available through the HP Toolbox software.

Online Help—Contains information about the printer options that are available from within the printer drivers. To view a Help file, open the online Help through the printer driver.

HTML (online) user guide—Contains detailed information for using the printer and for troubleshooting problems. Go to www.hp.com/support/lj2410, http://www.hp.com/support/

lj2420, or http://www.hp.com/support/lj2430. After connecting, click Manuals.

Printer control-panel Help—This printer features a Help system at the control panel that provides instructions for resolving most printer errors. To view Help for a message (if

ELP

available), press

button).

2 Chapter 1 Printer basics ENWW

Printer configurations

The HP LaserJet 2400 series printer is available in several configurations.The letters that follow the printer name indicate the differences between the configurations. Each letter refers to a specific feature. Use the information in this section to determine which features your model has.

NOTE

Not all models are available in all configurations.

Feature designations for the HP LaserJet 2400 series printer

Letter Description

no letter This is the base model.

n Models with this designation include an embedded HP Jetdirect print server for

Models with this designation include a duplexing unit for automatic two-sided printing.

connecting to a 10/100Base-T network.

Models with this designation include an additional paper tray.

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Printer features

The following tables describe the features for the HP LaserJet 2400 series printers.

Speed

HP LaserJet 2410 printer HP LaserJet 2420 series

printer

Prints on letter-size paper at 25 pages per minute (ppm).

Prints on A4-size paper at 24 ppm.

Prints on letter-size paper at 30 pages per minute (ppm).

Prints on A4-size paper at 28 ppm.

Resolution

HP LaserJet 2410 printer HP LaserJet 2420 series

printer

FastRes 1200—produces 1200dpi print quality for fast, highquality printing of business text and graphics.

ProRes 1200—produces 1200dpi printing for the best quality in line art and graphic images.

HP LaserJet print cartridges for crisp, sharp output.

FastRes 1200—produces 1200dpi print quality for fast, highquality printing of business text and graphics.

ProRes 1200—produces 1200dpi printing for the best quality in line art and graphic images.

HP LaserJet print cartridges for crisp, sharp output.

HP LaserJet 2430 series printer

Prints on letter-size paper at 35 pages per minute (ppm).

Prints on A4-size paper at 33 ppm.

HP LaserJet 2430 series printer

FastRes 1200—produces 1200dpi print quality for fast, highquality printing of business text and graphics.

ProRes 1200—produces 1200dpi printing for the best quality in line art and graphic images.

HP LaserJet print cartridges for crisp, sharp output.

Paper handling

HP LaserJet 2410 printer HP LaserJet 2420 series

printer

Includes a 100-sheet manualfeed input tray and a 250-sheet input tray.

Compatible with an optional 500-sheet paper feeder.

Includes a 100-sheet manualfeed input tray and a 250-sheet input tray.

Compatible with an optional 500-sheet paper feeder.

HP LaserJet 2420d and dn models include a duplexprinting accessory for automatic two-sided printing.

HP LaserJet 2430 series printer

Includes a 100-sheet manualfeed input tray and a 250-sheet input tray. The HP LaserJet 2430t, tn, and dtn models also include a 500-sheet input tray.

HP LaserJet 2430dtn model includes a duplex-printing accessory for automatic twosided printing.

4 Chapter 1 Printer basics ENWW

Memory and processor

HP LaserJet 2410 printer HP LaserJet 2420 series

printer

Includes 32 MB of randomaccess memory (RAM).

Expandable up to 288 MB maximum memory.

400-megahertz (MHz) processor speed.

HP LaserJet 2420 printer includes 32 MB of randomaccess memory (RAM), expandable up to 288 MB maximum memory.

HP LaserJet 2420d printer includes 48 MB RAM, expandable up to 304 MB maximum memory.

HP LaserJet 2420n and dn models include 64 MB RAM, expandable up to 320 MB maximum memory.

400-megahertz (MHz) processor speed.

Interface connections and networking

HP LaserJet 2410 printer HP LaserJet 2420 series

printer

HP LaserJet 2430 series printer

HP LaserJet 2430t printer includes 48 MB of randomaccess memory (RAM), expandable up to 304 MB maximum memory.

HP LaserJet 2430n, tn, and dtn models include 64 MB RAM, expandable up to 320 MB maximum memory.

400-megahertz (MHz) processor speed.

HP LaserJet 2430 series printer

Includes a bidirectional, extended capabilities (ECP) type-B (IEEE 1284-compliant) parallel connection.

Includes a universal serial bus (USB) 2.0 connection (full and high speed).

Includes one PCI-based enhanced input/output (EIO) expansion slot.

Includes a bidirectional, ECP type-B (IEEE 1284-compliant) parallel connection.

Includes a USB 2.0 connection (full and high speed).

Includes one PCI-based enhanced input/output (EIO) expansion slot.

HP LaserJet 2420n and dn models include an embedded HP Jetdirect print server for connecting to a 10/100Base-TX network.

Language and fonts

HP LaserJet 2410 printer HP LaserJet 2420 series

printer

HP PCL6, PCL 5e, and HP PostScript

(PS) 3

emulation.

80 fonts for Microsoft

Windows®.

Additional fonts can be added by installing a CompactFlash font card.

HP PCL6, PCL 5e, and HP PostScript

(PS) 3

emulation.

80 fonts for Microsoft

Windows®.

Additional fonts can be added by installing a CompactFlash font card.

Includes a bidirectional, ECP type-B (IEEE 1284-compliant) parallel connection.

Includes a USB 2.0 connection (full and high speed).

Includes one PCI-based enhanced input/output (EIO) expansion slot.

HP LaserJet 2430n, tn, and dtn models include an embedded HP Jetdirect print server for connecting to a 10/100Base-TX network.

HP LaserJet 2430 series printer

HP PCL6, PCL 5e, and HP PostScript

(PS) 3

emulation.

80 fonts for Microsoft

Windows®.

Additional fonts can be added by installing a CompactFlash font card.

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Print cartridge

HP LaserJet 2410 printer HP LaserJet 2420 series

printer

Standard print cartridge prints up to 6,000 pages.

HP smart printing supplies program automatically alerts when toner is low.

Standard print cartridge prints up to 6,000 pages.

HP smart printing supplies program automatically alerts when toner is low.

Energy savings

HP LaserJet 2410 printer HP LaserJet 2420 series

printer

The printer automatically conserves electricity by reducing power consumption when it is not printing.

As an ENERGY STAR

partner, Hewlett-Packard Company has determined tha this product meets ENERGY

STAR

guidelines for energy

efficiency.

The printer automatically conserves electricity by reducing power consumption when it is not printing.

As an ENERGY STAR partner, Hewlett-Packard Company has determined tha this product meets ENERGY

STAR

guidelines for energy

efficiency.

HP LaserJet 2430 series printer

Standard print cartridge prints up to 6,000 pages.

HP smart printing supplies program automatically alerts when toner is low.

HP LaserJet 2430 series printer

The printer automatically conserves electricity by reducing power consumption when it is not printing.

As an ENERGY STAR

partner, Hewlett-Packard Company has determined tha this product meets ENERGY

STAR

guidelines for energy

efficiency.

Economical printing

HP LaserJet 2410 printer HP LaserJet 2420 series

printer

N-up printing (multiple pages on one sheet) saves paper.

Duplex printing (for models that include a duplex-printing accessory) saves paper.

Printing in EconoMode saves toner.

N-up printing (multiple pages on one sheet) saves paper.

Duplex printing (for models that include a duplex-printing accessory) saves paper.

Printing in EconoMode saves toner.

HP LaserJet 2430 series printer

N-up printing (multiple pages on one sheet) saves paper.

Duplex printing (for models that include a duplex-printing accessory) saves paper.

Printing in EconoMode saves toner.

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Accessibility

HP LaserJet 2410 printer HP LaserJet 2420 series

printer

The online user guide is compatible with text screenreaders.

The print cartridge can be inserted and removed by using one hand.

All doors and covers can be opened by using one hand.

The 250-sheet input tray is easy to open and close.

All media-width guides can be adjusted by using one hand.

The online user guide is compatible with text screenreaders.

The print cartridge can be inserted and removed by using one hand.

All doors and covers can be opened by using one hand.

The 250-sheet input tray is easy to open and close.

All media-width guides can be adjusted by using one hand.

HP LaserJet 2430 series printer

The online user guide is compatible with text screenreaders.

The print cartridge can be inserted and removed by using one hand.

All doors and covers can be opened by using one hand.

The 250-sheet and 500-sheet input trays are easy to open and close.

All media-width guides can be adjusted by using one hand.

ENWW Printer features 7

Printer parts

Before using the printer, familiarize yourself with the parts of the printer.

1 Top output bin 2 Long-media extension 3 Latch to open the front cover (provides access to the print cartridge) 4 Tray 1 (pull to open) 5 Tray 2 6 Control panel 7 Right-side cover (provides access to DIMMs and CompactFlash cards)

8 On/off switch 9 Interface ports (see

Interface ports)

10 Rear output bin (pull to open)

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Interface ports

The printer has four interface ports: one EIO slot and three ports for connecting to a computer or a network.

EIO

2 3

1 EIO slot 2 Embedded HP Jetdirect print server (HP LaserJet 2420n, 2420dn, 2430tn, and 2430dtn models

only) 3 USB 2.0 connection 4 IEEE 1284B-compliant parallel connection

ENWW Printer parts 9

Control panel

This section provides information about the control panel and its features:

●

The control panel is located on the top of the printer.

See Interpreting control-panel messages to identify and troubleshoot control-panel messages.

Control-panel layout

Control-panel buttons

Control-panel lights

Printing control-panel menus

Changing printer-control-panel configuration settings

Using the printer Help system

Stop

Attention

Data

Ready

Control-panel layout

1 Graphical display 2 H

ELP

button

3 M

ENU

button 4 Ready light 5 Data light 6 Attention light 7 S

TOP

button

8 D

OWN

button

9 B

ACK

button

10 S

ELECT

button

11 U

button

Ready

4 5 6

Data

11 10

9 8

Stop

Attention

10 Chapter 1 Printer basics ENWW

Control-panel buttons

Button Function

●

ELP

)

Provides information about the message on the graphical display.

ENU

(UP)

TOP

ACK

ELECT

OWN

● Backs up one level in the menu tree or backs up one numeric entry.

)

● Exits menus if held down for more than 1 second.

●

Enters and exits the menus.

● Navigates to the previous item in the list, or increases the value of items that are

numerical in nature.

● Clears an error condition when the condition is clearable.

)

● Saves the selected value for an item.

● Performs the action that is associated with the item that is highlighted on the

graphical display.

● Navigates to the next item in the list, or decreases the value of items that are

)

numerical in nature.

● Cancels the current print job in process and expels all of the active pages from

the paper path. The time that it takes to cancel the job depends on the size of the print job. (Press the button only once.) Also clears continuable errors that are associated with the canceled job.

NOTE

The control panel lights cycle while the print job is cleared from both the printer and the computer, and then the printer returns to the ready state (Ready light on).

Control-panel lights

Light State Indication

Ready On

Off The printer cannot accept data

Blinking The printer is going offline. The

The printer is online and ready to accept data to print.

because it is offline (paused) or has experienced an error.

printer stops processing the current print job and expels all of the active pages from the paper path.

ENWW Control panel 11

Light State Indication

Data

Attention

On The printer has data to print,

but is waiting to receive all of the data.

Off The printer has no data to print.

Blinking The printer is processing or

printing the data.

On The printer has experienced a

problem. Note the message on the control-panel display, and then turn the printer off and on. See

Interpreting control-panel messages for help in resolving

problems.

Off The printer is functioning

without error.

Blinking Action is required. See the

control-panel display.

Printing control-panel menus

To see the current settings for the menus and items that are available at the control panel, print a control-panel menu map. You might want to store the menu map near the printer for reference.

NOTE

For a complete list of the items that are available in the control-panel menus, see Control

panel menus.

To print a control-panel menu map

1. Press M

Use (S

ENU

to open the menus.

(UP button) or (D

ELECT

button).

(UP button) or (D

ELECT

button).

OWN

button) to scroll to INFORMATION, and then press

OWN

button) to scroll to PRINT MENU MAP, and then press

Using the printer Help system

This printer features a Help system at the control panel that provides instructions for resolving most printer errors.

ELP

To view Help for a message (if available), press than four lines, use the

To exit the Help system, press

(UP button) or (D

ELP

button) again.

OWN

button). If the Help topic is longer

button) to scroll through the entire topic.

12 Chapter 1 Printer basics ENWW

Changing printer-control-panel configuration settings

By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, sleep delay, printer personality (language), and jam recovery.

The printer-control-panel settings can also be changed from a computer by using the setting page of the embedded Web server. The computer shows the same information that the control panel shows. For more information, see

Using the embedded Web server.

CAUTION

Configuration settings seldom need to be changed. Hewlett-Packard Company recommends that only the system administrator change configuration settings.

Changing control-panel settings

For a complete list of menu items and possible values, see Control panel menus. Certain menu options appear only if the associated tray or accessory is installed. For example, the

EIO menu appears only if an EIO card is installed.

To change a control-panel setting

ENU

1. Press M

Use

Some menus might have several submenus. Use scroll to the submenu item that you want, and then press

Use button). Some settings change rapidly if (UP button) or (D An asterisk (*) appears next to the selection on the display, indicating that it is now the default.

5. Press M

to open the menus.

(UP button) or (D

ELECT

button).

(UP button) or (D

ENU

to exit the menu.

OWN

button) to scroll to the menu that you want, and then press

(UP button) or (D

ELECT

OWN

button) to scroll to the setting, and then press (S

OWN

button) to

button).

button) is held down.

ELECT

NOTE

Printer-driver settings override control-panel settings. Software program settings override both printer-driver settings and control-panel settings. If you cannot gain access to a menu or item, it is either not an option for the printer or you have not turned on the associated higher-level option. See your network administrator if a function has been locked (Access

denied menus locked appears on the printer control-panel display).

Show address

This item determines whether the printer's IP address appears on the display with the Ready message.

ENWW Control panel 13

To show the IP address

ENU

1. Press M

to open the menus.

Press

10. Press M

OWN

button) to highlight CONFIGURE DEVICE.

ELECT

button) to select CONFIGURE DEVICE.

OWN

button) to highlight SYSTEM SETUP.

ELECT

button) to select SYSTEM SETUP.

OWN

button) to highlight SHOW ADDRESS.

ELECT

button) to select SHOW ADDRESS.

(UP button) or (D

ELECT

button) to select the option.

ENU

to exit the menu.

OWN

button) to select the desired option.

Tray behavior options

Four user-defined options are available for tray behavior:

● USE REQUESTED TRAY. Selecting EXCLUSIVELY ensures that the printer does not

automatically select another tray when you indicate that a specific tray should be used. Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty. EXCLUSIVELY is the default setting.

● MANUALLY FEED PROMPT. If you select ALWAYS (the default value), the system

always shows a prompt before pulling from the multipurpose tray. If you select UNLESS LOADED, the system displays the prompt only if the multipurpose tray is empty.

● PS DEFER MEDIA. This setting affects how non-HP PostScript drivers behave with the

printer. You do not need to change this setting if you use the drivers that HP supplies. If set to ENABLED, non-HP PostScript drivers use the same HP tray selection method as the HP drivers. If set to DISABLED, some non-HP PostScript drivers use the PostScript tray selection method instead of the HP method.

● SIZE/TYPE PROMPT. Use this item to control whether the tray configuration message

and its corresponding prompts are shown whenever a tray is opened and closed. These prompts instruct you to change the type or size if the tray is configured for a different type or size than is loaded in the tray.

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To set Use Requested Tray

ENU

1. Press M

to open the menus.

Press

10.

Press

11. Press M

OWN

button) to highlight CONFIGURE DEVICE.

ELECT

button) to select CONFIGURE DEVICE.

OWN

button) to highlight SYSTEM SETUP.

ELECT

button) to select SYSTEM SETUP.

OWN

button) to highlight TRAY BEHAVIOR.

ELECT

button) to select TRAY BEHAVIOR.

ELECT

button) to select USE REQUESTED TRAY.

(UP button) or (D

ELECT

button) to set the behavior.

ENU

to exit the menu.

To set Manually Feed Prompt

Press M

Press

ENU

to open the menus.

OWN

button) to highlight CONFIGURE DEVICE.

ELECT

button) to select CONFIGURE DEVICE.

OWN

button) to highlight SYSTEM SETUP.

ELECT

button) to select SYSTEM SETUP.

OWN

button) to select EXCLUSIVELY or FIRST.

Press

10.

Press

11.

Press

12. Press M

OWN

button) to highlight TRAY BEHAVIOR.

ELECT

button) to select TRAY BEHAVIOR.

OWN

button) to highlight MANUALLY FEED PROMPT.

ELECT

button) to select MANUALLY FEED PROMPT.

(UP button) or (D

ELECT

button) to set the behavior.

ENU

to exit the menu.

OWN

button) to select ALWAYS or UNLESS LOADED.

ENWW Control panel 15

To set the printer default for PS Defer Media

Press M

Press

10.

Press

11. Press M

ENU

to open the menus.

OWN

button) to highlight CONFIGURE DEVICE.

ELECT

button) to select CONFIGURE DEVICE.

OWN

button) to highlight SYSTEM SETUP.

ELECT

button) to select SYSTEM SETUP.

OWN

button) to highlight TRAY BEHAVIOR.

ELECT

button) to select TRAY BEHAVIOR.

ELECT

button) to select PS DEFER MEDIA.

(UP button) or (D

ELECT

button) to set the behavior.

ENU

to exit the menu.

To set Size/type prompt

1. Press M

Press

ENU

to open the menus.

OWN

button) to highlight CONFIGURE DEVICE.

ELECT

button) to select CONFIGURE DEVICE.

OWN

button) to highlight SYSTEM SETUP.

OWN

button) to select ENABLED or DISABLED.

NOTE

Press

10.

Press

11. Press M

ELECT

button) to select SYSTEM SETUP.

OWN

button) to highlight TRAY BEHAVIOR.

ELECT

button) to select TRAY BEHAVIOR.

ELECT

button) to select SIZE/TYPE PROMPT.

(UP button) or (D

ELECT

button) to set the behavior.

ENU

to exit the menu.

OWN

button) to select DISPLAY or DO NOT DISPLAY.

Sleep Delay

The adjustable Sleep Delay feature reduces power consumption when the printer has been inactive for an extended period. You can set the length of time before the printer goes into sleep mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, or to 60 MINUTES, 90 MINUTES, 2 HOURS, or 4 HOURS. The default setting is 30 MINUTES.

The printer control-panel display dims when the printer is in sleep mode. Sleep mode does not affect printer warm-up time unless the printer was in sleep mode for more than 8 hours.

16 Chapter 1 Printer basics ENWW

To set the Sleep Delay

ENU

1. Press M

to open the menus.

Press

10. Press M

OWN

button) to highlight CONFIGURE DEVICE.

ELECT

button) to select CONFIGURE DEVICE.

OWN

button) to highlight SYSTEM SETUP.

ELECT

button) to select SYSTEM SETUP.

OWN

button) to highlight SLEEP DELAY.

ELECT

button) to select SLEEP DELAY.

(UP button) or (D

ELECT

button) to set the time period.

ENU

to exit the menu.

OWN

To turn the Sleep Mode on or off

1. Press M

Press

ENU

to open the menus.

OWN

button) to highlight CONFIGURE DEVICE.

ELECT

button) to select CONFIGURE DEVICE.

OWN

button) to highlight RESETS.

ELECT

button) to select RESETS.

OWN

button) to highlight SLEEP MODE.

button) to select the appropriate time period.

Press

10. Press M

ELECT

button) to select SLEEP MODE.

(UP button) or (D

ELECT

button) to set the selection.

ENU

to exit the menu.

OWN

button) to select ON or OFF.

Personality

This printer features automatic personality (printer language) switching.

● AUTO configures the printer to automatically detect the type of print job and configure its

personality to accommodate that job. This is the default setting. Use this setting unless you are experiencing problems.

● PCL configures the printer to use Printer Control Language.

● PDF configures the printer to print .PDF files. (This option is only available the printer

has sufficient memory.)

● PS configures the printer to use PostScript emulation.

ENWW Control panel 17

To set the personality

ENU

1. Press M

to open the menus.

Press

OWN

button) to highlight CONFIGURE DEVICE.

ELECT

button) to select CONFIGURE DEVICE.

OWN

button) to highlight SYSTEM SETUP.

ELECT

button) to select SYSTEM SETUP.

OWN

button) to highlight PERSONALITY.

ELECT

button) to select PERSONALITY.

(UP button) or (D

OWN

button) to select the appropriate personality (AUTO, PS,

PCL, or PDF).

Press

10. Press M

ELECT

button) to set the personality.

ENU

to exit the menu.

Clearable warnings

You can determine the display time for control-panel clearable warnings with this option by selecting ON or JOB. The default value is JOB.

●

Select ON to show clearable warnings until you press

● Select JOB to show clearable warnings until the end of the job in which they were

generated.

ELECT

button).

To set the clearable warnings

ENU

1. Press M

Press

10. Press M

to open the menus.

OWN

button) to highlight CONFIGURE DEVICE.

ELECT

button) to select CONFIGURE DEVICE.

ELECT

button) to highlight SYSTEM SETUP.

ELECT

button) to select SYSTEM SETUP.

OWN

button) to highlight CLEARABLE WARNINGS.

ELECT

button) to select CLEARABLE WARNINGS.

(UP button) or (D

ELECT

button) to set the selection.

ENU

to exit the menu.

OWN

button) to select the appropriate setting.

Auto continue

You can determine printer behavior when the system generates an Auto Continuable error. ON is the default setting.

● Select ON if you want an error message to appear for ten seconds before the printer

automatically continues to print.

●

Select OFF to pause printing any time an error message appears and until you press (S

ELECT

button).

18 Chapter 1 Printer basics ENWW

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