HP IPAQ HX4700 POCKET PC, IPAQ HX4705, IPAQ HX4700 User Manual

HP iPAQ hx4700 series Pocket PC

How Do I...?

Look inside to find answers to frequently asked questions about product setup, features, and more.

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How Do I...? HP iPAQ hx4700 series Pocket PC First Edition (June 2004)

Document Part Number: 361967-001

How Do I Find Out What’s On My CD? . . . . . . . . . . . . . . . 1

How Do I Install Microsoft ActiveSync?. . . . . . . . . . . . . . . 2

How Do I Create an ActiveSync Partnership?. . . . . . . . . . . 5

How Do I Synchronize My Pocket PC

to a Personal Computer? . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How Do I Synchronize My Messaging, Contacts, or

Calendar? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

How Do I Troubleshoot Outlook Errors When Attempting to Synchronize

Messaging, Contacts, or Calendar? . . . . . . . . . . . . . . . . . . 13

How Do I Find the Product ID and Serial Number of My

Pocket PC? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

How Do I Manage Available Storage? . . . . . . . . . . . . . . . 16

How Do I Maximize Battery Life? . . . . . . . . . . . . . . . . . . 19

How Do I Know the Battery is Charging? . . . . . . . . . . . . . 21

How Do I Check the Battery Charge Level? . . . . . . . . . . . 22

How Do I Perform a Soft (Normal) Reset? . . . . . . . . . . . . 23

How Do I Perform a Hard (Full) Reset? . . . . . . . . . . . . . . 24

How Do I Use the TodayPanel Lite

to Monitor My System Resources? . . . . . . . . . . . . . . . . . . 27

How Do I Set Up My Pocket PC

to Use Wi-Fi? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

How Do I Use Bluetooth to Transfer

Files to Another Pocket PC, Computer, or Printer?. . . . . . 34

How Do I Use Bluetooth to Print? . . . . . . . . . . . . . . . . . . . 39

How Do I Use a Global Positioning System (GPS) Device with My

Pocket PC? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Contents

How Do I Enable/Disable

HP ProtectTools on My Pocket PC? . . . . . . . . . . . . . . . . . 44

Enabling Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Disabling Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

How Do I Migrate Data from Palm

Desktop to Pocket PC 2003, 2nd Edition? . . . . . . . . . . . . . 49

How Do I Transfer Files from My

Personal Computer to My Pocket PC?. . . . . . . . . . . . . . . . 50

How Do I Protect My Pocket PC From

Screen Damage or Cracking?. . . . . . . . . . . . . . . . . . . . . . . 53

How Do I Find Information On Topics

Not Covered in This Booklet? . . . . . . . . . . . . . . . . . . . . . . 54

This document is intended to answer the most frequently asked questions regarding the HP iPAQ hx4700 series Pocket PC. For complete setup and installation instructions, refer to the Getting Started document in the box or the User’s Guide located on the Companion CD. For further support, visit www.hp.com/support to chat with an HP support specialist.

How Do I Find Out What’s On My CD?

HP iPAQ Companion CD

HP iPAQ hx4700 series Pocket PC

This CD includes Microsoft® ActiveSync® 3.7.1

This CD also includes:

• Microsoft® Outlook® 2002

• Additional Software from Microsoft®

• Additional Software from HP In printable format:

• HP iPAQ User's Guide and other documents

• Important Safety information

Version 1.0

www.hp.com/support

Product of Taiwan

First Edition June 2004

361962-001

The Companion CD is located in the box and contains:

■ Microsoft ActiveSync 3.7.1

■ Microsoft Outlook 2002

■ User’s Guide

■ Know Your Options (Accessories Information)

■ Important Safety Information

All of the software and documents are designed to be installed on your personal computer to enhance your ability to use your HP iPAQ Pocket PC to its fullest potential. The CD also contains Microsoft add-on software applications and Pocket PC enhancements that can be installed directly onto your Pocket PC for use “on the go.”

Note: It is recommended that you save the CD sleeve for future

use. It contains the product key for installing Microsoft Outlook.

How Do I Install Microsoft ActiveSync?

Microsoft ActiveSync, located on the Companion CD, is the software that allows your Pocket PC and your personal computer to communicate with each other.

Before you connect your Pocket PC to your computer, insert the Companion CD in your computer and let the HP iPAQ Setup Wizard guide you step-by-step in setting up your Pocket PC and computer.

Note: If the HP iPAQ Setup Wizard detects an earlier version

of ActiveSync or Outlook on your computer, it prompts you to install the most recent version from the Companion CD. It is recommended that you do so; however, be sure to back up your files before installation begins.

To run the HP iPAQ Setup Wizard and install Microsoft ActiveSync:

1. Before you connect your Pocket PC to your computer with the synchronization cable, insert the Companion CD that came with your Pocket PC into the CD-ROM drive on your computer. The HP iPAQ Setup Wizard starts automatically.

2. Select Setup Wizard.

3. Read the Welcome page, make sure your Pocket PC is not connected to your computer yet, and select Next.

4. The Setup Wizard scans your system and recommends programs for you to load. If the Setup Wizard detects an earlier version of Microsoft Outlook installed on your personal computer, it suggests installing Outlook 2002. If you want to synchronize your calendar, contacts, inbox, notes, and/or tasks, it is recommended that you allow the Setup Wizard to install Outlook 2002. Earlier versions (such as Microsoft Outlook Express) will not work with ActiveSync and the Pocket PC.

5. Likewise, the Setup Wizard scans your system to detect earliers versions of Window Media Player and HP Image Zone. It is recommended that you allow the Wizard to install these programs in order to take advantage of all functions on your Pocket PC.

6. When the Set Up Microsoft ActiveSync window is displayed, click Next.

7. When the Select Installation Folder for Microsoft ActiveSync window is displayed, accept the default location offered, or select Change... to specify a a different location.

8. When the File Download window is displayed, click Open.

You will know ActiveSync installed successfully when you see the Set Up a Partnership screen. Proceed to the next section,

“How Do I Create an ActiveSync Partnership?”

Note: If you are having trouble installing ActiveSync and have

firewall software installed, try disabling the firewall software during ActiveSync installation and enabling it again after installation is complete. If you are connected to a corporate firewall, contact your IT Administrator for assistance.

How Do I Create an ActiveSync Partnership?

A Microsoft ActiveSync partnership allows your HP iPAQ Pocket PC and your personal computer to communicate with each other. To synchronize your Pocket PC and your personal computer, you must first create a partnership using ActiveSync. You only need to create a partnership once.

These instructions give information on creating a basic partnership. Other partnership options are available, and instructions can be found in Chapter 2, “Synchronizing with Your Computer,” of the User’s Guide located on the Companion CD.

To create an ActiveSync partnership between your Pocket PC and your personal computer:

1. When the Get Connected screen is displayed during ActiveSync installation, connect the desktop cradle to your personal computer by attaching the free end of either the USB cable or the serial cable to either the USB port or the serial port on your personal computer. Then connect one end of the AC Adapter to the cradle and the other end to an electrical outlet.

2. Turn on your Pocket PC by pressing the Power button, then insert it into the desktop cradle.

3. When the Set Up a Partnership screen is displayed, select Standard Partnership and click Next.

4. When the New Partnership screen is displayed, select Synchronize with this desktop computer, then click Next.

5. When the Select Number of Partnerships screen is displayed, choose whether you want to synchronize with one computer or two (e.g., home and office).

6. When the Select Synchronization Settings screen is displayed, check the items you want to synchronize between your Pocket PC and your personal computer.

7. When the Setup Complete screen is displayed, click Finish. ActiveSync immediately begins synchronizing.

Do you want to learn more about:

■ setting up a guest partnership?

■ setting up a partnership with a server?

■ setting up a partnership with two computers?

■ setting up a partnership for two handheld devices?

Refer to the Microsoft Pocket PC 2003 Web site at

www.microsoft.com/windowsmobile/resources/support/pocketpc

Fill in your region, your device, and your operating system; then click the Get Support button. Under Support Topics on the left side of the window, select ActiveSync.

How Do I Synchronize My Pocket PC to a Personal Computer?

Synchronizing your Pocket PC and your personal computer allows you to keep the same information (such as calendar, contacts, and e-mails) in both places, making it available when you work on your personal computer or when you take your Pocket PC on the go. There are several ways to synchronize your Pocket PC with your personal computer:

■ Desktop cradle

■ Optional AutoSync Cable

■ Bluetooth

■ Infrared

■ Wi-Fi and a server

The most common way to synchronize is using the desktop cradle with the USB synchronization cable. This section explains how to synchronize using the desktop cradle.

To synchronize your personal computer and your Pocket PC:

1. Be sure ActiveSync is installed on your personal computer. Refer to “How Do I Install Microsoft ActiveSync?” earlier in this document for more information.

2. Be sure the desktop cradle is connected to your personal computer with the USB synchronization cable.

3. Place your Pocket PC in the desktop cradle. Synchronization begins automatically.

Note: If you must log onto a server such as your company’s

Virtual Private Network, you may receive a message from ActiveSync telling you it is unable to synchronize. You must first log onto the server in order for ActiveSync to synchronize.

If ActiveSync does not begin synchronizing, start it manually:

On your personal computer, open ActiveSync by clicking from the Start menu > Programs > Microsoft ActiveSync > Sync.

Occasionally when attempting to synchronize to a personal computer, you might receive an “Unable to Detect Device” error message. This usually means your desktop cradle is not properly connected to the synchronization cable, or your Pocket PC is not seated firmly in the desktop cradle.

If you get this error:

1. Make sure the USB connector on the synchronization cable is securely connected to your desktop cradle and your personal computer.

2. Make sure that your Pocket PC is connecting to the communications port in the desktop cradle.

Once the connection issue is resolved, ActiveSync begins synchronizing automatically.

To find out how to resolve other error messages, see Chapter 12, “Troubleshooting” in the User’s Guide located on the Companion CD.

Do you want to learn more about:

■ synchronizing with the optional AutoSync Cable?

■ synchronizing using Bluetooth?

■ synchronizing using Infrared?

■ synchronizing using Wi-Fi and a server?

Refer to the User’s Guide on the Companion CD.

How Do I Synchronize My Messaging, Contacts, or Calendar?

If you did not previously set up your Messaging, Contacts, or Calendar to synchronize with your Pocket PC when ActiveSync was first loaded, you can set it or remove the setting whenever you want.

To synchronize a new selection with your Pocket PC:

1. Double-click the Microsoft ActiveSync icon in the system tray of your personal computer.

2. In the ActiveSync Window, click Options > Sync Options tab.

3. On the Sync Options page, check the items you want synchronized and uncheck those you do not want synchronized.

Note: It is recommended that you check the Synchronize mobile

device clock upon connecting so your Pocket PC and your personal computer always agree on the date and time. If this box is not checked, files can accidentally be overwritten during synchronization due to differences in dates and times on the files.

4. Under the Schedule tab, choose whether you want to synchronize Continuously, On connection, or Manually. If necessary, you can also select options for scheduling synchronization with a server, or using a wireless connection.

5. Click OK to save the settings and minimize the ActiveSync window.

6. The items selected will automatically synchronize with the Pocket PC when it is inserted in the desktop cradle and the computer is turned on.

How Do I Troubleshoot Outlook Errors When Attempting to Synchronize Messaging, Contacts, or Calendar?

When synchronizing, you may receive various error messages. For answers to troubleshooting these errors, refer to the Microsoft Windows Mobile 2003 Web site at

www.microsoft.com/windowsmobile/resources/support/pocketpc

Fill in your region, your device, and your operating system; then click the Get Support button. Select the Support Topic that best describes the error message you received.

How Do I Find the Product ID and Serial Number of My Pocket PC?

The product ID and serial number label are located on your Pocket PC and also in the HP Asset Viewer program.

It is recommended that you have this information available before contacting HP Customer Support, particularly if you are calling for in-warranty support.

To use HP Asset Viewer to locate the product ID and Serial Number:

1. From the Start menu, tap Settings > System tab > HP Asset

Viewer.

2. Tap the Identity tab to locate the Serial Number.

3. Tap the System tab to locate the Product ID.

CAUTION: Before removing the battery to view the label located

underneath the battery, be sure to back up any unsaved information or applications held in memory (RAM) or copy them to the iPAQ File Store folder. Data and applications in RAM will be lost when removing the battery or if the battery completely discharges. You do not need to reinstall applications and data installed in the iPAQ File Store folder because they are saved in ROM. Also before removing the battery, check to see that the internal backup battery is fully charged by tapping Start > Settings > System tab > Power icon.

To view the Product ID and Serial Number label underneath the battery:

1. Unlock the battery by sliding the lock button on the bottom of the Pocket PC to the right or unlocked position 1.

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