Hp INTEGRITY RX4610 warranty & support for yo u r hp server

hp server services & support

warranty &

support for yo u r hp server

Warranty and Service/Support Booklet

Part Number 5990-2667

*5990-2667*

Notice

The information contained in this booklet may be updated by HP at any time. Updates can be found on HP's home page on the World Wide Web:

http://www.hp.com/go/servers

-> “pc servers” -> “technical support“ -> additional information -> “warranty & enhanced services“ -> hp netserver warranty manual

The following materials are provided for information purposes only. HP makes no guarantees that such information is error-free. If HP discovers an error, we will endeavor to place a correction at the following website:

http://www.hp.com/go/servers

Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Microsoft

Hewlett-Packard Company Network Server Division Technical Communications / MS 45SLE 10955 Tantau Avenue Cupertino, CA 95014 USA

is a registered trademark of Microsoft Corporation.

Congratulations!

Congratulations on your purchase of an HP Server/HP Netserver. You have purchased an exceptional product that comes with exceptional support services. This booklet shows you how to obtain service if you have a problem, and also shows you how to find more information on optimizing the performance of your HP Server/HP Netserver. HP's warranty terms and conditions are located at the end of this booklet.

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Support Benefits Included with Selected HP Server/HP Netserver:

HP Phone and Onsite Support

Experienced call agents answer your questions and efficiently address hardware, configuration, and installation questions for the product life of your HP Server/HP Netserver. The HP Server /HP Netserver standard warranty also includes quality HP replacement parts and on-site support.

Proactive Notification

Register online to receive continuous technical updates by e-mail. These updates cover support for new accessories and upgrades, improved software drivers, and preventative maintenance advice.

HP Server/HP Netserver Documentation CD-ROM

A comprehensive CD-ROM reference source that includes information on installing, configuring, and supporting your HP Server/HP Netserver and related accessories. Powerful search capabilities give instant access to this vast information source. Also included are reference materials in PDF format, such as HP Server/HP Netserver user guides.

HP Toptools for HP Netservers

Network management can be simple with these integrated, intuitive, browser-based management tools. HP TopTools for Servers provides easy remote server monitoring and troubleshooting.

HP Diagtools for HP Netservers

An offline (without using the operating system) diagnostics program that quickly checks basic hardware operation.

HP Navigator for HP Netservers

A CD-ROM that assists you in easily installing and configuring HP Netservers.

A wide range of service and support information for HP Servers/HP Netservers can be found at the HP Server/HP Netserver website. It provides convenient, around-the-clock access to product and part information, tested product lists, software and hardware updates, plus a troubleshooting center

resolution of known HP Server/HP Netserver issues. Visit (and bookmark) the official HP

for fast Server/HP Netserver website at http://www.hp.com/go/servers

See the question: “Who do I call for warranty service?” for the phone number to call in your country. It’s located later in this document.

http://www.hp.com/go/server

-> “pc server” ->“technical support” -> additional information -> “proactive notification.”

The HP Server/HP Netserver Documentation CD-ROM is shipped with every HP Server/HP Netserver.

HP Toptools for Servers is available on the

HP TopTools CD-ROM and on the website at:

http://www.hp.com/go/servers

-> “pc server” -> “technical support” -> support categories -> “drivers &

software” -> “HP Server Management Software”

HP Diagtools for HP Netservers is available on the HP Netserver Navigator CD-ROM and on the website at:

http://www.hp.com/go/servers

-> “pc server” -> “technical support” -> support categories -> “drivers & software” -> “HP Server Management Software”

HP Navigator for HP Netservers is shipped with most of HP Netservers.

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What’s included with a standard HP Server/HP Netserver warranty?

How long is the standard warranty?

Warranty Coverage Periods

Product Year 1 Year 2 Year 3

hp server tc21xx NBD on-site NBD, Parts Only NBD, Parts Only

hp server tc series, except tc21xx NBD, on-site NBD, on-site NBD, on-site

hp server rc series NBD, on-site NBD, on-site NBD, on-site

hp server rx4610 NBD, on-site NBD, on-site NBD, on-site

hp netserver l series NBD, on-site

hp netserver e800 NBD, on-site NBD, on-site NBD, on-site

hp netserver e200 NBD, on-site - -

HP Internal Accessories (including HP factory installed third-party hardware) Purchased with rc series Purchased with rx4610 Purchased with tc21xx Purchased with tc series, except tc21xx

Purchased with l series

Purchased with e800 Purchased separately HP External Accessories HP Rack Storage HP SureStore products

HP Software Pre-installed third-party operating system or application software

When you purchase an HP internal accessory after your HP Server/HP Netserver is installed, it is serviced on-site for the remaining period of the HP Server's/HP Netserver’s warranty. If the warranty period for your HP Server/HP Netserver has expired, and the accessory is less than one year old, you can return the accessory to HP or to your authorized reseller for service.

You can exchange the HP SureStore Product with HP or your authorized reseller for up to three years from the date of purchase and receive a replacement part the next day. Consult your accessory documentation for specific details on warranty coverage.

Your HP Server's/HP Netserver’s standard warranty includes:

· Phone support

· Free exchange parts

· Next Business Day (NBD)*, on-site service

* HP strives to have a technician at your site by the next business day, but response time is based on distance from an HP office. More information on response time appears later in this booklet.

NBD, on-site

NBD, on-site NBD, on-site NBD, on-site NBD, on-site NBD, on-site NBD, on-site

Return to HP1

NBD, on-site

Exchange2

90-day media exchange/phone installation & configuration

NBD, on-site NBD, on-site

NBD, Parts Only

NBD, on-site NBD, on-site NBD, on-site

NBD, on-site

Exchange2

NBD, on-site

NBD, on-site NBD, on-site

NBD, Parts Only

NBD, on-site NBD, on-site NBD, on-site

NBD, on-site

Exchange2

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Who do I call for warranty service?

HP Customer Support

Center (US only)

RX series: 800-593-6631 L series: 970-635-1000 E series: 970-635-1000

24 hours a day,

7 days a week

Includes US National Holidays

To help locate the HP

office closest to you,

contact one of our

regional headquarters:

Asia/Pacific Headquarters

Phone: (+852) 599 7777

Fax: (+852) 506-9261

Europe/Middle East/Africa

Headquarters

Phone: (+41 22) 780-8111

Fax: (+41 22) 780-8542

Latin America Headquarters

Phone: (+1 305) 267-4220

Fax: (+1 305) 267-4247

U.S. and Canada

For hardware service and telephone support, contact:

· An HP-authorized reseller or

· HP Customer Support Center at 800-593-6631 for RX series HP Servers

· HP Customer Support Center at 970-635-1000 for L series & E series HP Netservers

Europe

For hardware service and telephone support, contact:

An HP-authorized reseller or

· HP Customer Support Center (Netherlands):

Country and Number

Austria – 0660 6386 Belgium (Dutch) – 02 626 8806 Belgium (French) – 02 626 8807 Czech Republic – 420 2 613 07 310 Denmark – 3929 4099 English (non-UK) – +44 20 7512 5202 Finland – 02 03 47 288 France – 01 43 62 3434 Germany – 0180 525 8143 Greece – +30 (0) 16196411 Hungary – 36 1 382 1111 Ireland – 01 662 5525 Israel – 972 9 952 4848 Italy – 02 2 641 0350 Netherlands – 020 6068751 Norway – 22 11 6299 Poland – +48 22 8659800 Portugal – 21 317 6333 Russia – 7095 797 3520 South Africa RSA– 086 000 1030

Outside. RSA – +27 11 258 9301

Spain – 902 321 123 Sweden – 08 619 2170 Switzerland – 084 880 1111 Turkey – 90 212 221 6969 United Kingdom – 020 7512 5202

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Asia

For hardware service and telephone support, contact an HP-authorized reseller or one of these support centers:

Country (Regions) and Number

Australia – 03-8877-8000 Hong Kong – 800-96-2598 India – 91-11-6826035 Indonesia – 0800-21511 Japan – 0120-220-119 Korea – +82-2-32700911 Malaysia – 60 3 2931811 or 1-800-881811 New Zealand

- Upper North Island – 09-356-6640

- Lower North Island – 04-499-2026

- South Island – 03-365-9805

People’s Republic of China – 86-8008105959 Philippines – 63 2 811-0643 Singapore – +65-2725300 Taiwan – +866-080-010055 / 886-2-7170055 Thailand – 66 2 6613891 Vietnam

- Hanoi – 84 4 9430101

- Ho Chi Minh City – 84 8 8324155

Latin America

For hardware service and telephone support, contact an HP-authorized reseller or one of these support centers:

Country and Number

Argentina –

- Within Argentina - 0810-555-5520

- Outside Argentina - (5411) 4778-8380

Brazil –

- Sao Paulo – (11) 3747-7799

- All Others – 0800-15-77-51

Chile – 800-360-9999 Columbia – 9-800-91-9477 Guatemala – 1-800-999-5305 Mexico –

- Ciudad de Mexico – 5258-9922

- All Others – 01-800-472-6684

Peru – 0-800-10111 Puerto Rico – 1-877-232-0589

Venezuela –

- Caracas – 207-8488

- All Others – 800-47-777

Other Countries

For hardware service, contact your local authorized reseller or HP sales office. For telephone support, contact your authorized reseller.

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