HP ENVY x360 Convertible 15-ed0007na Service manual
Maintenance and Service Guide
HP ENVY x360 15 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel and Core
are trademarks of Intel Corporation or its
subsidiaries in the U.S. and other countries. Intel,
the Intel logo and Iris are trademarks of Intel
Corporation or its subsidiaries in the U.S. and/or
other countries. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. NVIDIA, the NVIDIA logo,
and are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S. and
other countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2020
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: L84426-001
iii
iv
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by applicable safety standards.
v
vi Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Components .............................................................................................................................................................................................. 4
Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 6
Display ........................................................................................................................................................................................ 7
Low blue light mode (select products only) .................................................................................................... 7
Keyboard area ........................................................................................................................................................................... 8
Touchpad ............................................................................................................................................................... 8
Touchpad settings ........................................................................................................................... 8
Lights ..................................................................................................................................................................... 9
Button, speakers, and ngerprint reader ...................................................................................................... 10
Special keys ........................................................................................................................................................ 12
Bottom ..................................................................................................................................................................................... 13
Labels ....................................................................................................................................................................................... 14
3 Illustrated parts catalog ........................................................................................................................................................................ 16
Computer major components .............................................................................................................................................. 16
Display components .............................................................................................................................................................. 21
Miscellaneous parts ............................................................................................................................................................... 23
4 Removal and replacement procedures preliminary requirements ................................................................................................ 25
Tools required ......................................................................................................................................................................... 25
Service considerations .......................................................................................................................................................... 25
Plastic parts ........................................................................................................................................................ 25
Cables and connectors ..................................................................................................................................... 25
Drive handling .................................................................................................................................................... 26
Electrostatic discharge damage .......................................................................................................................................... 26
Packaging and transporting guidelines .............................................................................................................................. 27
Workstation guidelines .......................................................................................................................................................... 28
Equipment guidelines ............................................................................................................................................................ 28
5 Removal and replacement procedures .............................................................................................................................................. 30
Component replacement procedures ................................................................................................................................. 30
vii
Bottom cover ...................................................................................................................................................... 30
Front speakers ................................................................................................................................................... 32
Solid-state drive ................................................................................................................................................ 33
Memory module ................................................................................................................................................ 35
WLAN module .................................................................................................................................................... 37
Fan ....................................................................................................................................................................... 39
Heat sink ............................................................................................................................................................. 41
Infrared board cable .......................................................................................................................................... 43
Infrared board .................................................................................................................................................... 44
Display assembly ............................................................................................................................................... 45
Power connector cable ..................................................................................................................................... 52
Rear speaker ...................................................................................................................................................... 54
Battery ................................................................................................................................................................. 55
Touchpad cable .................................................................................................................................................. 56
Touchpad ............................................................................................................................................................ 57
System board ..................................................................................................................................................... 59
USB port cover ................................................................................................................................................... 62
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 64
Using Computer Setup .......................................................................................................................................................... 64
Starting Computer Setup ................................................................................................................................. 64
Navigating and selecting in Computer Setup ................................................................................................ 64
Restoring factory settings in Computer Setup ............................................................................................. 64
Updating the BIOS ............................................................................................................................................. 65
Determining the BIOS version ..................................................................................................... 65
Downloading a BIOS update ........................................................................................................ 65
Changing the boot order using the f9 prompt .............................................................................................. 66
TPM BIOS settings (select products only) .......................................................................................................................... 66
Using HP Sure Start (select products only) ........................................................................................................................ 67
7 Backing up, restoring, and recovering ................................................................................................................................................. 68
Backing up information and creating recovery media ..................................................................................................... 68
Using Windows tools ......................................................................................................................................... 68
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 68
Restoring and recovery ......................................................................................................................................................... 69
Restoring, resetting, and refreshing using Windows tools ......................................................................... 69
Recovering using HP Recovery media ............................................................................................................ 69
Changing the computer boot order ................................................................................................................ 69
Using HP Sure Recover (select products only) .............................................................................................. 70
viii
8 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 71
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 71
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 71
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 72
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................... 72
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 72
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 72
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 73
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 73
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 73
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................... 73
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 74
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 74
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 74
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 74
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 74
9 Specications .......................................................................................................................................................................................... 76
Computer specications ........................................................................................................................................................ 76
10 Backing up, restoring, and recovering .............................................................................................................................................. 68
Backing up information and creating recovery media ..................................................................................................... 78
Using Windows tools ......................................................................................................................................... 68
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 68
Restoring and recovery ......................................................................................................................................................... 69
Restoring, resetting, and refreshing using Windows tools ......................................................................... 79
Recovering using HP Recovery media ............................................................................................................ 79
Changing the computer boot order ................................................................................................................ 69
Using HP Sure Recover (select products only) .............................................................................................. 80
11 Power cord set requirements ............................................................................................................................................................ 81
Requirements for all countries ............................................................................................................................................ 81
Requirements for specic countries and regions ............................................................................................................. 82
12 Recycling ............................................................................................................................................................................................... 84
Index ............................................................................................................................................................................................................. 85
ix
x
1 Product description
Table 1-1 Product description
Category Description
Product Name HP ENVY x360 15 Convertible PC
Processor ● Intel® Core™ i7-1065G7 1.3 GHz (SC turbo up to 3.9 GHz) quad core processor (8.0 MB L3 cache,
3200 MHz FSB, 15 W)
● Intel Core i7-10510U 1.8 GHz (SC turbo up to 4.9 GHz) quad core processor (8.0 MB L3 cache,
2666 MHz FSB, 15 W)
● Intel Core i5-1035G1 1.0 GHz (SC turbo up to 3.6 GHz) quad core processor (6.0 MB L3 cache,
3200 MHz FSB, 15 W)
● Intel Core i5-10210U 1.6 GHz (SC turbo up to 4.2 GHz) quad core processor (6.0 MB L3 cache,
2666 MHz FSB, 15 W)
Chipset Intel integrated with soldered-on-circuit (SoC) processor
Graphics Intel Iris® Plus integrated (only on computer models equipped with an Intel Core i7-1065G7 processor)
Intel UHD Graphics integrated
Nvidia® GeForce MX330 with 4 GB graphic controller
Panel ● 15.6 inch, touchscreen, ultra high-denition (UHD) (3840×2160), brightview, organic light-
emitting diode (OLED), UWVA, AMOLED, DCI-P3 100, eDP+PSR, display panel with narrow bezel;
typical brightness: 400 nits
● 15.6 inch, touchscreen, full high-denition (FHD) (1920×1080), antiglare, white light-emitting
(WLED), UWVA, eDP1.4+PSR, low power display panel with narrow bezel; typical brightness:
400 nits
● 15.6 inch, touchscreen, FHD (1920×1080), antiglare, WLED, UWVA, eDP1.2, display panel with
narrow bezel; typical brightness: 250 nits
Memory Support for the following:
DDR4-3200, 1.2 V, nonupgradeable, onboard system memory in 16 GB, 12 GB, and
8 GB congurations
DDR4-2666, 1.2 V, nonupgradeable, onboard system memory in 16 GB, 12 GB, and
8 GB congurations
Storage Support for the following solid-state drives:
● 1 TB, M.2 2280, peripheral component interconnect express (PCIe), non-volatile memory
express (NVMe) 3×4, SuperSpeed (SS) solid-state drive with triple layer cell (TLC)
● 1 TB, M.2 2280, PCIe, NVMe value solid-state drive
● 512 GB, M.2 2280, PCIe 3×4, solid-state drive with TLC
● 512 GB, M.2 2280, PCIe, NVMe value solid-state drive
● 512 GB 2280 PCIe-3×2×2 NVMe + 32 GB 3D Xpoint solid-state drive
● 256 GB, M.2 2280, PCIe 3×4, solid-state drive with TLC
● 256 GB, M.2 2280, PCIe, NVMe value solid-state drive
● 256 GB 2280 PCIe-3×2×2 NVMe + 16 GB 3D Xpoint solid-state drive
1
Table 1-1 Product description (continued)
Category Description
Audio and video Fixed (no tilt), 720p HD camera integrated into display assembly
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-suppression
software
BANG and OLUFSEN speakers
HP support for Far Field Cortana
Support for speaker swap
Three speakers
Wireless Integrated wireless local area network (WLAN) with two built-in antenna(s)(s)
Support for the following WLAN modules:
● Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth® 5.0 MU-MIMO M.2 2230 non-vPro MIPI+BRI WW with
2 antenna(s)(s)
● Intel 9560 ac 2×2 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW with 2 antenna(s)(s)
Ports ● AC Smart Pin adapter plug
● High-denition multimedia interface (HDMI) v2.0 + high-bandwidth digital content protection
(HDCP) v2.2
● Headphone/microphone combo jack
● USB 3.2 Gen 2 type-C port
● USB 3.2 Gen 1 type-A ports (2)
Expansion One next generation form factor (NGFF) slot for a solid-state drive
One NGFF slot for a WLAN module
Multimedia card HP Multi-Format Digital Media Card Reader
Keyboard/pointing devices Island-style keyboard with 3-coat paint, backlit, with numeric keypad in natural silver and sky black
nishes
Touchpad with image sensor with the following requirements:
● Clickpad with image sensor
● Multitouch gestures enabled
● Precision touchpad supported
● Support modern trackpad gestures
● Taps enabled as default
Power requirements Support for a 3 cell, 51 WHr, 4.45 AHr, Li-ion battery
Support for the following AC adapters:
● 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm)
● 65 W HP Smart AC adapter (slim, 4.5 mm, 1.8 m)
● 65 W HP Smart AC adapter (slim, 4.5 mm, 1.8 m)
Security Fingerprint reader (Secure Payment)
2 Chapter 1 Product description
● AC adapter, C5, for use only in Japan
Support for a 1.0 meter, C5 premium power cord with sticker
Table 1-1 Product description (continued)
Category Description
Trusted Platform Module (TPM) 2.0 rmware
Sensors ● Accelerometer
● Accelerometer + gyroscope + eCompass
● Infrared thermal sensor
● Sensor hub
Operating system Preinstalled:
● Windows® 10 Home 64-bit
● Windows 10 Home 64-bit Advanced
● Windows 10 Home 64-bit Advanced Single Language
● Windows 10 Home 64-bit High-End Chinese Market CPPP
● Windows 10 Home 64-bit Plus
● Windows 10 Home 64-bit Plus Single Language
● Windows 10 Home 64-bit Plus Single Language Africa Market PPP
● Windows 10 Home S 64-bit Plus Single Language Africa PPP
● Windows 10 Professional 64-bit
Serviceability End user replaceable parts: AC adapter
3
2 Components
The computer features top-rated components. This chapter provides details about the components, where they
are located, and how they work.
Locating hardware
To nd out what hardware is installed on the computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
Software can vary by product. To nd out what software is installed on the computer:
▲ Right-click the Start button, and then select Apps and Features.
4 Chapter 2 Components
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the
memory card reader.
(2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer,
and even when the computer is o, charges most products
such as a cell phone, camera, activity tracker, or smartwatch.
(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is
(4) Power connector Connects an AC adapter.
fully charged.
● Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery
is charging.
● O: The battery is not charging.
Right side 5
Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in (microphone) combo
jack
(2) HDMI port Connects an optional video or audio device, such as a high-
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer,
(4) USB SuperSpeed Type-C port with HP Sleep and
Charge
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
denition television, any compatible digital or audio
component, or an HDMI device.
and even when the computer is o, charges most products
such as a cell phone, camera, activity tracker, or smartwatch.
Connects a USB device that has a Type-C connector, provides
data transfer, and even when the computer is o, charges
most products such as a cell phone, camera, activity tracker,
or smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Cables, adapters, or both (purchased separately)
might be required.
6 Chapter 2 Components
Display
Low blue light mode (select products only)
The computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when using the computer at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation
setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at
http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antenna(s)(s)* Send and receive wireless signals to communicate with
WLANs.
(2) Internal microphones Record sound.
(3) Camera Allows video chat, video recording, and still image recording.
Some cameras also allow a facial recognition logon to
Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on the product.
(4) Camera light On: The camera is in use.
*The antenna(s) are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antenna(s) free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display 7
Keyboard area
Keyboards can vary by language.
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
– or –
▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads nger gestures to move the pointer or activate items
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
8 Chapter 2 Components
on the screen.
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(3) Microphone mute light ● On: The microphone is on.
● O: The microphone is o.
(4) Camera privacy light ● On: An integrated camera is o.
● O: The integrated camera is on.
(5) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the
display and other unnecessary components.
● O: Depending on your computer model, the computer
is o, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of
power.
Keyboard area 9
Button, speakers, and ngerprint reader
Table 2-6 Button, speakers, and ngerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on
the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the
button briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
(2) Speaker Produces sound.
(3) Fingerprint reader Allows a ngerprint logon to Windows, instead of a
password logon.
▲ Touch your nger to the ngerprint reader.
10 Chapter 2 Components
Table 2-6 Button, speakers, and ngerprint reader and their descriptions (continued)
Component Description
IMPORTANT: To prevent ngerprint logon issues,
make sure when you register your ngerprint that all
sides of your nger are registered by the ngerprint
reader.
Keyboard area 11
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination
(2) fn key Executes specic functions when pressed in combination
with the fn key.
with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as dened by the
icon symbols on the f1 through f12 function keys. The action
keys vary by computer.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of
a password logon.
(6) Camera privacy key Turns the camera o and on.
(7) Power button ● When the computer is o, press the button to turn on
the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the
button briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
12 Chapter 2 Components
Table 2-7 Special keys and their descriptions (continued)
Component Description
(8) num lock key Alternates between the navigational and numeric functions
(9) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard.
Bottom
on the integrated numeric keypad.
When num lock is pressed, the keypad can be used like an
external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Table 2-8 Bottom components and their descriptions
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Speakers Produce sound.
Bottom 13
Labels
The labels axed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-10 Service label components
Component
(1) HP product name
(2) Product ID
14 Chapter 2 Components
Table 2-10 Service label components (continued)
Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Computer major components
16 Chapter 3 Illustrated parts catalog
Table 3-1 Major component spare part information
Item Component Spare part number
(1) Display assembly: The display assembly is available as spare parts at the subcomponent level only. For more display
(2) Keyboard/top cover with backlight and touchpad (keyboard in sky black nish, top cover in wood nish, touchpad in sky black
NOTE: The touchpad cannot be removed from computer models equipped with a keyboard/top cover with spare part
For use in Belgium L93228-A41
For use in Canada L93228-DB1
For use in the Czech Republic and Slovakia L93228-FL1
For use in Denmark, Finland, and Norway L93228-DH1
For use in France L93228-051
For use in Germany L93228-041
For use in Hungary L93228-211
For use in Italy L93228-061
For use in Japan L93228-291
For use in Latin America L93228-161
For use in the Netherlands L93228-B31
For use in Portugal L93228-131
assembly spare part information, see Display components on page 21.
nish; includes backlight cable, keyboard cable, and touchpad cable):
number L93228-xxx).
For use in Russia L93228-251
For use in Saudi Arabia L93228-171
For use in South Korea L93228-AD1
For use in Spain L93228-071
For use in Switzerland L93228-BG1
For use in Taiwan L93228-AB1
For use in Turkey L93228-141
For use in the United Kingdom L93228-031
For use in the Uruguay L93228-BD1
For use in the United States L93228-001
Keyboard/top cover with backlight in natural silver nish for use only on computer models with a graphics subsystem with
discrete memory (includes backlight cable and keyboard cable):
For use in Belgium L93227-A41
For use in Canada L93227-DB1
For use in the Czech Republic and Slovakia L93227-FL1
For use in Denmark, Finland, and Norway L93227-DH1
For use in France L93227-051
Computer major components 17
Table 3-1 Major component spare part information (continued)
Item Component Spare part number
For use in Germany L93227-041
For use in Hungary L93227-211
For use in Italy L93227-061
For use in Japan L93227-291
For use in Latin America L93227-161
For use in the Netherlands L93227-B31
For use in Portugal L93227-131
For use in Russia L93227-251
For use in Saudi Arabia L93227-171
For use in South Korea L93227-AD1
For use in Spain L93227-071
For use in Switzerland L93227-BG1
For use in Taiwan L93227-AB1
For use in Turkey L93227-141
For use in the United Kingdom L93227-031
For use in the Uruguay L93227-BD1
For use in the United States L93227-001
Keyboard/top cover with backlight in natural silver nish for use only on computer models with a graphics subsystem with
UMA memory (includes backlight cable and keyboard cable):
For use in Belgium L93226-A41
For use in Canada L93226-DB1
For use in the Czech Republic and Slovakia L93226-FL1
For use in Denmark, Finland, and Norway L93226-DH1
For use in France L93226-051
For use in Germany L93226-041
For use in Hungary L93226-211
For use in Italy L93226-061
For use in Japan L93226-291
For use in Latin America L93226-161
For use in the Netherlands L93226-B31
For use in Portugal L93226-131
For use in Russia L93226-251
For use in Saudi Arabia L93226-171
For use in South Korea L93226-AD1
18 Chapter 3 Illustrated parts catalog
Table 3-1 Major component spare part information (continued)
Item Component Spare part number
For use in Spain L93226-071
For use in Switzerland L93226-BG1
For use in Taiwan L93226-AB1
For use in Turkey L93226-141
For use in the United Kingdom L93226-031
For use in the Uruguay L93226-BD1
For use in the United States L93226-001
(3) Touchpad:
In natural silver nish L93185-001
In sky black nish L93186-001
Touchpad cable (not illustrated) L93187-001
(4) Touchpad bracket (not available as a spare part)
(5) Front speakers (include left and right front speakers, cables, and 4 rubber isolators L93196-001
(6) Rear speaker (includes rear speaker, cable, and 1 rubber isolator L94317-001
(7) Infrared board L93188-001
Infrared board cable (not illustrated) L93189-001
(8) System board (includes processor, replacement fan gasket, and replacement thermal material):
Equipped with an Intel Core i7-1065G7 processor, a graphics subsystem with UMA memory, and
the Windows 10 operating system for use only on computer models equipped with an OLED
display assembly
Replacement thermal pad for use with system board with spare part number L93872-601
(not llustrated)
Equipped with an Intel Core i7-1065G7 processor, a graphics subsystem with UMA memory, and
the Windows 10 operating system for use only on computer models not equipped with an OLED
display assembly
Equipped with an Intel Core i7-10510U processor, an Nvidia GeForce MX330 graphics subsystem
with 4 GB of discrete memory, and the Windows 10 operating system
Equipped with an Intel Core i5-1035G1 processor, a graphics subsystem with UMA memory, and
the Windows 10 operating system
Equipped with an Intel Core i5-10210U processor, an Nvidia GeForce MX330 graphics subsystem
with 4 GB of discrete memory, and the Windows 10 operating system
(9) Power connector cable L93195-001
(10) Heat sink (includes replacement thermal material):
For use only on computer models equipped with a graphics subsystem with discrete memory L93191-001
L93872-601
L93867-001
L93870-601
L93874-601
L93868-601
L93873-601
For use only on computer models equipped with a graphics subsystem with UMA memory L93190-001
(11) Fan (includes cable):
Services the processor L93193-001
Computer major components 19
Table 3-1 Major component spare part information (continued)
Item Component Spare part number
Services the graphics subsystem (for use only on computer models equipped with a graphics
subsystem with discrete memory)
(12) WLAN module:
Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro MIPI+BRI WW with
2 antenna(s)
Intel 9560 ac 2×2 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW with 2 antenna(s) L22634-005
(13) Solid-state drive:
1 TB, M.2 2280, PCIe, NVMe 3×4, SS solid-state drive with TLC L85348-005
1 TB, M.2 2280, PCIe, NVMe value solid-state drive L85370-005
512 GB, M.2 2280, PCIe 3×4, solid-state drive with TLC L85360-005
512 GB, M.2 2280, PCIe, NVMe value solid-state drive L85364-005
512 GB 2280 PCIe-3×2×2 NVMe + 32 GB 3D Xpoint solid-state drive L85366-005
256 GB, M.2 2280, PCIe 3×4, solid-state drive with TLC L85350-005
256 GB, M.2 2280, PCIe, NVMe value solid-state drive L85354-005
256 GB 2280 PCIe-3×2×2 NVMe + 16 GB 3D Xpoint solid-state drive L85356-005
(14) Memory modules (2, DDR4-3200 MHz, 1.2 v):
16 GB (DDR4-3200 MHz, 1.2 v) L67710-005
L93194-001
L57250-005
8 GB L83673-005
4 GB L46598-005
(15) Battery (3 cell, 51 WHr, 4.45 AHr, Li-ion; includes cable) L77034-005
(16) Bottom cover:
In natural silver nish L94069-001
In sky black nish L94070-001
(17) Rubber feet:
In natural silver nish L93197-001
In sky black nish L93198-001
USB port cover (not illustrated):
In natural silver nish L94318-001
In sky black nish L94319-001
20 Chapter 3 Illustrated parts catalog
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