HP ENVY x360 Convertible 13-ay0008na Service manual

Maintenance and Service Guide

HP ENVY x360 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2020 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. microSD is a trademark or registered
trademark of SD-3C in the United States, other
countries or both. DisplayPort and the
DisplayPort logo are trademarks owned by the
Video Electronics Standards Association (VESA®)
in the United States and other countries.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: April 2020

Document Part Number: L84348-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select
Manuals.

Software terms

By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 Components .............................................................................................................................................................................................. 4

Locating hardware .................................................................................................................................................................... 4

Locating software ..................................................................................................................................................................... 4

Right side ................................................................................................................................................................................... 5

Left side ..................................................................................................................................................................................... 6

Display ........................................................................................................................................................................................ 7

Low blue light mode (select products only) .................................................................................................... 7

Keyboard area ........................................................................................................................................................................... 8

Touchpad ............................................................................................................................................................... 8

Touchpad settings ........................................................................................................................... 8

Lights ..................................................................................................................................................................... 9

Power button and ngerprint reader ............................................................................................................. 10

Special keys ........................................................................................................................................................ 11

Bottom ..................................................................................................................................................................................... 12

Labels ....................................................................................................................................................................................... 13

3 Illustrated parts catalog ........................................................................................................................................................................ 15

Computer major components .............................................................................................................................................. 16

Display components .............................................................................................................................................................. 22

Miscellaneous parts ............................................................................................................................................................... 23

4 Removal and replacement procedures preliminary requirements ................................................................................................ 25

Tools required ......................................................................................................................................................................... 25

Service considerations .......................................................................................................................................................... 25

Plastic parts ........................................................................................................................................................ 25

Cables and connectors ..................................................................................................................................... 25

Drive handling .................................................................................................................................................... 26

Electrostatic discharge damage .......................................................................................................................................... 26

Packaging and transporting guidelines .............................................................................................................................. 27

Workstation guidelines .......................................................................................................................................................... 28

Equipment guidelines ............................................................................................................................................................ 28

5 Removal and replacement procedures .............................................................................................................................................. 30

Component replacement procedures ................................................................................................................................. 30

v

Bottom cover ...................................................................................................................................................... 30

Battery ................................................................................................................................................................. 33

WLAN module .................................................................................................................................................... 34

Solid-state drive ................................................................................................................................................ 35

Fan ....................................................................................................................................................................... 38

Display assembly ............................................................................................................................................... 40

Power connector cable ..................................................................................................................................... 52

Speakers ............................................................................................................................................................. 53

Touchpad cable .................................................................................................................................................. 55

Touchpad ............................................................................................................................................................ 56

System board ..................................................................................................................................................... 58

Heat sink ............................................................................................................................................................. 61

Infrared board cable .......................................................................................................................................... 63

Infrared board .................................................................................................................................................... 64

6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 65

Using Computer Setup .......................................................................................................................................................... 65

Starting Computer Setup ................................................................................................................................. 65

Navigating and selecting in Computer Setup ................................................................................................ 65

Restoring factory settings in Computer Setup ............................................................................................. 65

Updating the BIOS ............................................................................................................................................. 66

Determining the BIOS version ..................................................................................................... 66

Downloading a BIOS update ........................................................................................................ 66

Changing the boot order using the f9 prompt .............................................................................................. 67

TPM BIOS settings (select products only) .......................................................................................................................... 67

Using HP Sure Start (select products only) ........................................................................................................................ 68

7 Backing up, restoring, and recovering ................................................................................................................................................. 69

Backing up information and creating recovery media ..................................................................................................... 69

Using Windows tools ......................................................................................................................................... 69

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 69

Restoring and recovery ......................................................................................................................................................... 70

Restoring, resetting, and refreshing using Windows tools ......................................................................... 70

Recovering using HP Recovery media ............................................................................................................ 70

Changing the computer boot order ................................................................................................................ 70

Using HP Sure Recover (select products only) .............................................................................................. 71

8 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 72

Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 72

Downloading HP PC Hardware Diagnostics Windows ................................................................................. 72

vi

Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 73

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ................................................................................................................... 73

Installing HP PC Hardware Diagnostics Windows ......................................................................................... 73

Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 73

Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 74

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 74

Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 74

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select

products only) ............................................................................................................................... 75

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 75

Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 75

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 75

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 75

Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 75

9 Specications .......................................................................................................................................................................................... 77

Computer specications ........................................................................................................................................................ 77

10 Power cord set requirements ............................................................................................................................................................ 79

Requirements for all countries ............................................................................................................................................ 79

Requirements for specic countries and regions ............................................................................................................. 80

11 Recycling ............................................................................................................................................................................................... 82

Index ............................................................................................................................................................................................................. 83

vii

viii

1 Product description

Table 1-1 Product description

Category Description

Product Name HP ENVY x360 13 Convertible PC

Processor ● AMD® Ryzen7-4700U 2.0 GHz (turbo up to 4.2 GHz) eight core processor (8.0 MB L3 cache,

25 W)

● AMD Ryzen5-4500U 2.375 GHz (turbo up to 4.0 GHz) six core processor (8.0 MB L3 cache, 25 W)

● AMD Ryzen3-4300U 2.7 (turbo up to 3.8 GHz) four core processor (4.0 MB L3 cache, 25 W)

Chipset AMD integrated soldered-on-circuit (SoC)

Graphics AMD Radeon™ Integrated Graphics

Panel ● 13.3 inch, liquid crystal display (LCD), full high-denition (FHD) (1920×1080), brightView, white

light-emitting diode (WLED), UWVA 72, eDP 1.4+PSR2, bent touchscreen display panel with
narrow bezel and generation 3 privacy; typical brightness: 1000 nits

● 13.3 inch, LCD, FHD (1920×1080), brightView, WLED, UWVA 100, sRGB, VAD, low power (LP), eDP

1.4+PSR2, bent direct bonding touchscreen display panel with narrow bezel; typical brightness:
400 nits

● 13.3 inch, LCD, FHD (1920×1080), brightView, WLED, UWVA 72, VAD, eDP 1.3+PSR, bent direct

bonding touchscreen display panel with narrow bezel and generation 3 privacy;
typical brightness: 300 nits

Memory Support for DDR4-3200, 1.2 V, nonupgradeable, onboard system memory in 16 GB and

8 GB congurations

Storage Support for the following solid-state drives:

● 1 TB, 2280, peripheral component interconnect express (PCIe)-3×4, non-volatile memory

express (NVMe), SuperSpeed (SS) solid-state drive with Three-Level Cell (TLC)

● 1 TB, 2280, PCIe, NVMe, value solid-state drive

● 512 GB, 2280, PCIe-3×4, NVMe, solid-state drive with TLC

● 512 GB, 2280, PCIe, NVMe, value solid-state drive

● 256 GB, 2280, PCIe-3×4, NVMe, solid-state drive with TLC

● 256 GB, 2280, PCIe, NVMe, value solid-state drive

● 128 GB, M.2 2280, SATA-3 solid-state drive with TLC

Audio and video ● Fixed (no tilt), one-piece, 720p HP Wide Vision HD camera with shutter integrated into

display assembly

● B and O Play Audio HD audio

● BANG and OLUFSEN

● Dual speakers

● HP Support Far Field Cortana

● Support for HP Audio Boost 2.0

Audio and video (continued) ● Support for Speaker Swap

1

Table 1-1 Product description (continued)

Category Description

Wireless Integrated wireless local area network (WLAN) with two built-in antenna(s)

Support for the Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth® 5.0 MU-MIMO M.2 2230 non-vPro 160 MHz
PCI-e+USB worldwide with 2 antenna(s) and Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e+USB
worldwide with 2 antenna(s) WLAN modules:

Ports ● AC Smart Pin adapter plug

● High-denition multimedia interface (HDMI) v2.0

● Headphone/microphone combo jack

● USB 3.2 Gen 2 Type-C port (supports data transfer)

● USB 3.2 Gen 1 Type-A ports (2, one on left side, one on right side)

Expansion One next generation form factor (NGFF) slot for a solid-state drive

One NGFF slot for a WLAN module

Media card reader HP MultiFormat microSD® media card reader

Keyboard/pointing devices ● Island-style backlit standard notebook keyboard in ceramic white nish with clickpad with image

sensor

● Island-style backlit standard notebook privacy keyboard in ceramic white nish with clickpad

with image sensor

● Island-style backlit standard notebook keyboard in nightfall black nish with clickpad with image

sensor

● Island-style backlit standard notebook privacy keyboard in nightfall black nish with clickpad

with image sensor

Touchpad requirements:

● Clickpad with image sensor

● Multitouch gestures enabled

● Support Modern Trackpad Gestures

● Taps enabled as default

● Precision Touchpad Supported

Power requirements Support for a 3 cell, 51 WHr, 4.45 AHr, Li-ion battery

Support for 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) and 65 W AC adapter (non-PFC, 4.5
mm, non slim, 1.8-m)

Support for a 1.0 meter, C5 conventional power cord with sticker

Security Trusted Platform Module (TPM) 2.0 rmware

Sensors ● Accelerometer

● Accelerometer + gyroscope + eCompass

● Infrared thermal sensor

Operating system Preinstalled:

● Windows® 10 Home 64 bit

● Windows 10 Home 64 bit High-End Chinese Market CPPP

● Windows 10 Home 64 bit Plus

2 Chapter 1 Product description

Table 1-1 Product description (continued)

Category Description

Operating system (continued) Preinstalled:

● Windows 10 Home 64 bit Plus Single Language

● Windows 10 Home 64 bit Plus Single Language Africa Market PPP

● Windows 10 Home 64 bit Plus Single Language Asia Pacic Emerging Market PPP

● Windows 10 Home 64 bit Plus Single Language India Market PPP

● Windows 10 Home 64 bit Plus Single Language Indonesia Market PPP

● Windows 10 Professional 64 bit

Serviceability End user replaceable parts: AC adapter

3

2 Components

The computer features top-rated components. This chapter provides details about these components, where
they are located, and how they work.

Locating hardware

To nd out what hardware is installed on the computer:

▲ Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on the computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).

Locating software

Software varies by product.

To nd out what software is installed on the computer:

▲ Right-click the Start button, and then select Apps and Features.

4 Chapter 2 Components

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then press in

on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(2) USB SuperSpeed port with HP Sleep

and Charge

(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is

(4) Power connector Connects an AC adapter.

Connects a USB device, provides high-speed data transfer, and even
when the computer is o, charges most products such as a cell
phone, camera, activity tracker, or smartwatch.

fully charged.

● Blinking white (select products only): The AC adapter is

disconnected and the battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery

is charging.

● O: The battery is not charging.

Right side 5

Left side

Table 2-2 Left-side components and their descriptions

Component Description

(1) Audio-out (headphone)/audio-in (microphone)

combo jack

(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

(3) USB Type-C port with HP Sleep and Charge Connects an AC adapter that has a USB Type-C connector, supplying

Connects optional powered stereo speakers, headphones, earbuds,
a headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional
standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume

before putting on headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety, and
Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

tracker, or smartwatch. and provides high-speed data transfer,

power to the computer and, if needed, charging
the computer battery.

– and –

Connects a USB device that has a Type-C connector, such as a cell
phone, camera, activity tracker, or smartwatch, and provides
data transfer.

– and –

Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.

NOTE: The computer can operate in multiple display states.

NOTE: Cables, adapters, or both (purchased separately) might

be required.

6 Chapter 2 Components

Display

Low blue light mode (select products only)

The computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or
for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation

setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at

http://www.hp.com/ergo.

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antenna(s)* (2) Send and receive wireless signals to communicate with WLANs.

(2) Internal microphones Record sound.

(3) Camera Allows you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of a
password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on the product.

(4) Camera light On: The camera is in use.

*The antenna(s) are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antenna(s) free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to the country or region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Display 7

Keyboard area

Keyboards can vary by language.

Touchpad

Touchpad settings

To adjust touchpad settings and gestures, or to turn o the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.

To turn on the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the touchpad button.

– or –

▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to

select the button.

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads nger gestures to move the pointer or activate items on

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Right touchpad button Functions like the right button on an external mouse.

8 Chapter 2 Components

the screen.

Lights

Table 2-5 Light components and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

(2) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(3) Microphone mute light ● On: Microphone is o.

● O: Microphone is on.

(4) Camera privacy light ● On. The camera is o.

● O. The camera is on.

(5) Power light ● On: The computer is on.

● Blinking (select products only): The computer is in the Sleep

state, a power-saving state. The computer shuts o power to
the display and other unnecessary components.

● O: Depending on the computer model, the computer is o, in

Hibernation, or in Sleep. Hibernation is the power-saving state
that uses the least amount of power.

Keyboard area 9

Power button and ngerprint reader

Table 2-6 Power button and ngerprint reader components and their descriptions

Component Description

(1) Fingerprint reader Allows a ngerprint logon to Windows, instead of a

password logon.

▲ Touch a nger to the ngerprint reader.

IMPORTANT: To prevent ngerprint logon issues, make

sure when registering a ngerprint that all sides of the nger
are registered by the ngerprint reader.

(2) Power button ● When the computer is o, press the button to turn on

the computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 10 seconds to turn o the computer.

10 Chapter 2 Components

Special keys

Table 2-7 Special key components and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions as dened by the icon

symbols on f1 through f12 function keys. The action keys vary
by computer.

(5) Fingerprint reader Allows a ngerprint logon to Windows, instead of a

password logon.

▲ Touch a nger to the ngerprint reader.

IMPORTANT: To prevent ngerprint logon issues, make

sure when registering a ngerprint that all sides of the nger
are registered by the ngerprint reader.

(6) Camera privacy switch Turns the camera o and on.

(7) Power button ● When the computer is o, press the button to turn on

the computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

Keyboard area 11

Table 2-7 Special key components and their descriptions (continued)

Component Description

Bottom

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 10 seconds to turn o the computer.

Table 2-8 Bottom components and their descriptions

Component Description

(1) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.

(2) Speakers (2) Produce sound.

12 Chapter 2 Components

Labels

The labels axed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,

inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify the computer. When contacting support,

the serial number, the product number, or the model number might be requested. Locate this information
before contacting support.

The service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on the computer.

Table 2-9 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-10 Service label components

Component

(1) HP product name

(2) Product ID

Labels 13

Table 2-10 Service label components (continued)

Component

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Components

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.

15

Computer major components

Table 3-1 Major component spare part information

Item Component Spare part number

(1) Display assembly: The display assembly is available as spare parts at the subcomponent level only. For more display

assembly spare part information, see Display components on page 22.

(2) Keyboard/top cover with backlight and touchpad in nightfall black nish (keyboard) and wood nish (top cover),

(includes backlight cable and keyboard cable):

16 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use only on computer models equipped with a display assembly with privacy lter:

For use in Belgium L94516-A41

For use in Canada L94516-DB1

For use in the Czech Republic and Slovakia L94516-FL1

For use in Denmark, Finland, and Norway L94516-DH1

For use in France L94516-051

For use in Germany L94516-041

For use in Greece L94516-151

For use in Hungary L94516-211

For use in Israel L94516-BB1

For use in Italy L94516-061

For use in Japan L94516-291

For use in Latin America L94516-161

For use in the Netherlands L94516-B31

For use in Portugal L94516-131

For use in Russia L94516-251

For use in Saudi Arabia L94516-171

For use in South Korea L94516-AD1

For use in Spain L94516-071

For use in Switzerland L94516-BG1

For use in Taiwan L94516-AB1

For use in Thailand L94516-281

For use in Turkey L94516-141

For use in the Ukraine L94516-BD1

For use in the United Kingdom L94516-031

For use in the United States L94516-001

Keyboard/top cover with backlight and touchpad in nightfall black nish (keyboard) and wood nish (top cover),

(includes backlight cable and keyboard cable):

For use only on computer models not equipped with a display assembly with privacy lter:

For use in Belgium L94515-A41

For use in Canada L94515-DB1

For use in the Czech Republic and Slovakia L94515-FL1

For use in Denmark, Finland, and Norway L94515-DH1

For use in France L94515-051

Computer major components 17

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in Germany L94515-041

For use in Greece L94515-151

For use in Hungary L94515-211

For use in Israel L94515-BB1

For use in Italy L94515-061

For use in Japan L94515-291

For use in Latin America L94515-161

For use in the Netherlands L94515-B31

For use in Portugal L94515-131

For use in Russia L94515-251

For use in Saudi Arabia L94515-171

For use in South Korea L94515-AD1

For use in Spain L94515-071

For use in Switzerland L94515-BG1

For use in Taiwan L94515-AB1

For use in Thailand L94515-281

For use in Turkey L94515-141

For use in the Ukraine L94515-BD1

For use in the United Kingdom L94515-031

For use in the United States L94515-001

Keyboard/top cover with backlight in nightfall black nish (includes backlight cable and keyboard cable):

For use only on computer models equipped with a display assembly with privacy lter:

For use in Belgium L94517-A41

For use in Canada L94517-DB1

For use in the Czech Republic and Slovakia L94517-FL1

For use in Denmark, Finland, and Norway L94517-DH1

For use in France L94517-051

For use in Germany L94517-041

For use in Greece L94517-151

For use in Hungary L94517-211

For use in Israel L94517-BB1

For use in Italy L94517-061

For use in Japan L94517-291

18 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in Latin America L94517-161

For use in the Netherlands L94517-B31

For use in Portugal L94517-131

For use in Russia L94517-251

For use in Saudi Arabia L94517-171

For use in South Korea L94517-AD1

For use in Spain L94517-071

For use in Switzerland L94517-BG1

For use in Taiwan L94517-AB1

For use in Thailand L94517-281

For use in Turkey L94517-141

For use in the Ukraine L94517-BD1

For use in the United Kingdom L94517-031

For use in the United States L94517-001

Keyboard/top cover with backlight in nightfall black nish (includes backlight cable and keyboard cable):

For use only on computer models not equipped with a display assembly with privacy lter:

For use in Belgium L94518-A41

For use in Canada L94518-DB1

For use in the Czech Republic and Slovakia L94518-FL1

For use in Denmark, Finland, and Norway L94518-DH1

For use in France L94518-051

For use in Germany L94518-041

For use in Greece L94518-151

For use in Hungary L94518-211

For use in Israel L94518-BB1

For use in Italy L94518-061

For use in Japan L94518-291

For use in Latin America L94518-161

For use in the Netherlands L94518-B31

For use in Portugal L94518-131

For use in Russia L94518-251

For use in Saudi Arabia L94518-171

For use in South Korea L94518-AD1

Computer major components 19

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in Spain L94518-071

For use in Switzerland L94518-BG1

For use in Taiwan L94518-AB1

For use in Thailand L94518-281

For use in Turkey L94518-141

For use in the Ukraine L94518-BD1

For use in the United Kingdom L94518-031

For use in the United States L94518-001

(3) Touchpad L94508-001

Touchpad cable (not illustrated) L94509-001

(4) Touchpad bracket (not available as a spare part)

(5) Battery (3 cell, 51 WHr, 4.45 AHr, Li-ion; includes cable) L77034-005

(6) Power connector cable L94512-001

(7a) Solid-state drive:

1 TB, M.2 2280, PCIe, NVMe-3×4, SS solid-state drive with TLC L85348-005

1 TB, M.2 2280, PCIe, NVMe, value solid-state drive L85370-005

512 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85360-005

512 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85364-005

256 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85350-005

256 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85354-005

128 GB, M.2 2280, PCIe, NVMe, solid-state drive with TLC L90345-005

(7b) Solid-state drive shield (not available as a spare part)

(8) WLAN module:

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro 160 MHz PCI-e+USB

worldwide with 2 antenna(s)

Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e+USB worldwide with 2 antenna(s) L44796-005

WLAN module cover (not illustrated) L98315-001

(9) Speakers (includes left and right speakers, cables, and four rubber isolators) L94513-001

(10) I/O bracket (not available as a spare part)

(11) System board (includes the processor, a graphics subsystem with UMA memory, onboard system memory,

replacement thermal material, and the Windows 10 operating system)

L35282-005

Equipped with an AMD Ryzen7 4700U processor and 16 GB of system memory L94491-601

Equipped with an AMD Ryzen7 4700U processor and 8 GB of system memory L94492-601

Equipped with an AMD Ryzen5 4500U processor and 8 GB of system memory L94490-601

20 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

Equipped with an AMD Ryzen3 4300U processor and 8 GB of system memory L94489-601

(12) Heat sink (includes replacement thermal material) L94510-001

(13) Fan (includes cable) L94511-001

(14) Infrared board L94506-001

Infrared board cable (not illustrated) L94507-001

(15) Bottom cover L94514-001

Bottom cover adhesive tape (not illustrated) M11730-001

USB port cover (not illustrated) L95695-001

Rubber feet (not illustrated) L94496-001

Computer major components 21

Display components

Table 3-2 Display component spare part information

Item Component Spare part number

(1) Display panel assembly (includes display bezel and display panel):

13.3 in, FHD, 1000 nit touchscreen display panel assembly with privacy lter L94495-001

13.3 in, FHD, 400 nit touchscreen display panel assembly L94494-001

13.3 in, FHD, 300 nit touchscreen display panel assembly L94493-001

(2) Display panel cable:

For use only on computer models equipped with a display panel assembly with a privacy lter L94502-001

For use only on computer models not equipped with a display panel assembly with a privacy lter L94501-001

(3) Touch control board cable (includes webcam/microphone module cable and double-sided adhesive) L94500-001

(4) Webcam/microphone module (includes double-sided adhesive) L94505-001

(5) Touch control board (includes double-sided adhesive) L94497-001

(6) Wireless Antenna Kit (includes antenna cables and transceivers) L94503-001

(7) Display hinge covers (2, includes left and right hinge covers) L94504-001

(8) Display hinges (2, includes left and right hinges) L94499-001

(9) Display back cover (includes the WLAN antenna cables and transceivers) L94498-001

22 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Table 3-3 Miscellaneous spare part information

Component Spare part number

AC Adapter:

65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850

65 W AC adapter (non-PFC, 4.5 mm, non slim, 1.8-m) for use in all countries and regions except Latin America L24008-001

65 W AC adapter (non-PFC, 4.5 mm, non slim, 1.8-m) for use only in Latin America L32925-001

C5 AC adapter for use only in Japan 226768-001

Adapter:

HP Elite USB–C MultiPort Hub L39572-001

HP USB-to-Gigabit RJ45 adapter 829941-001

HP USB–C-to-HDMI-2.0 adapter 935325-001

HP USB–C-to-MultiPort hub 919666-001

HP USB–C-to-RJ45 adapter 855560-001

HP USB–C-to-USB–A dongle 833960-001

HP USB–C-to-USB–A hub 916838-001

HP USB–C-to-VGA adapter 831751-001

HP USB external DVD-RW Drive 747080-001

Pen (Zenvo pen with cable):

In natural silver nish L95614-001

In nightfall black nish L95615-001

Pen tip (Sunwoda Cadillac) L04536-001

Power cord (C5, 1.0 m, premium with sticker):

For use in Argentina L30811-001

For use in Australia L22327-001

For use in Denmark L22322-001

For use in Europe L22321-001

For use in India L22624-001

For use in Israel L22323-001

For use in Italy L30813-001

For use in Japan L22330-001

For use in North America L22319-001

For use in the People’s Republic of China L21930-001

For use in South Africa L22325-001

For use in South Korea L22328-001

Miscellaneous parts 23

Table 3-3 Miscellaneous spare part information (continued)

Component Spare part number

For use in Switzerland L22324-001

For use in Taiwan L22329-001

For use in Thailand L22326-001

For use in the United Kingdom L22320-001

Screw Kit L95411-001

Stylus (Sunwoda stylus active pen):

In dark ash silver nish 920241-001

In natural silver nish 910942-001

24 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You need the following tools to complete the removal and replacement procedures:

● Flat-bladed screwdriver

● Magnetic screwdriver

● Phillips P0 and P1 screwdrivers

● Case utility tool or similar thin plastic tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Tools required 25

Drive handling

IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether

the computer is o or in Hibernation, turn the computer on, and then shut it down through
the operating system.

● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid

touching the connector.

● Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive

tray is closed.

● Handle drives on surfaces covered with at least 2.54 cm (1.0 in.) of shock-proof foam.

● Avoid dropping drives from any height onto any surface.

● After removing a hard drive or an optical drive, place it in a static-proof bag.

● Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

● Avoid exposing a drive to temperature extremes or liquids.

● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective

packaging and label the package “FRAGILE.”

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in
many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices
or microcircuitry. Even if the spark is neither felt nor heard, damage might have occurred.

An electronic device exposed to ESD might not be aected at all and can work perfectly throughout a normal
cycle. The device might function normally for a while and then degrade in the internal layers, reducing its
life expectancy.

IMPORTANT: To prevent damage to the tablet when you are removing or installing internal components,

observe these precautions:

● Keep components in their electrostatic-safe containers until you are ready to install them.

● Before touching an electronic component, discharge static electricity by using the guidelines described in

this section.

● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

● If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.

IMPORTANT: A product can be degraded by as little as 700 V.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Table 4-1 Typical electrostatic voltage levels

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from polystyrene foam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines 27

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools

and equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and polystyrene foam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items

only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a

minimum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly
against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect
a wrist strap.

● When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be

used at standing workstations and are compatible with most types of shoes or boots. On conductive oors
or dissipative oor mats, use foot straps on both feet with a minimum of 1 MΩ ±10% resistance between
the operator and ground. To be eective, the conductive must be worn in contact with the skin.

HP recommends the following grounding equipment to prevent electrostatic damage:

● Antistatic tape

● Antistatic smocks, aprons, and sleeve protectors

● Conductive bins and other assembly or soldering aids

● Nonconductive foam

● Conductive tabletop workstations with ground cords of 1 MΩ ±10% resistance

● Static-dissipative tables or oor mats with hard ties to the ground

● Field service kits

● Static awareness labels

● Material-handling packages

● Nonconductive plastic bags, tubes, or boxes

● Metal tote boxes

● Electrostatic voltage levels and protective materials

28 Chapter 4 Removal and replacement procedures preliminary requirements

The following table lists the shielding protection provided by antistatic bags and oor mats.

Table 4-2 Shielding protection provided by antistatic bags and oor mats

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Equipment guidelines 29

5 Removal and replacement procedures

IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.

Component replacement procedures

There are as many as 45 screws that must be removed, replaced, or loosened when servicing the computer.
Make special note of each screw size and location during removal and replacement.

Bottom cover

Table 5-1 Bottom cover spare part information

Description Spare part number

Bottom cover L94514-001

Remove the bottom cover:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Close the computer and position it upside down.

5. Remove the rubber foot strip (1).

The rubber foot strip is available using spare part numbers L94496-001.

30 Chapter 5 Removal and replacement procedures

6. Remove the three Phillips M2.5×5.3 screws (2) and the two Torx5 M2.0×2.7 screws (3) that secure

the bottom cover to the keyboard/top cover.

7. Use a case utility tool or similar thin plastic tool (1) to separate the front edge of the bottom cover (2) from

the keyboard/top cover.

8. Remove the bottom cover (3).

Each time the bottom cover is removed and replaced, inspect the adhesive tape located on the AC adapter and
battery light pipe (1) and the audio-out (headphone)/audio-in (microphone) combo jack (2). This tape ensures
that the bottom cover ts snugly at these contact points. Replacement adhesive tape should be 0.3 mm in
thickness.

The bottom cover adhesive tape is available using spare part number M11730-001.

Component replacement procedures 31

Reverse this procedure to install the bottom cover.

32 Chapter 5 Removal and replacement procedures

Battery

Table 5-2 Battery spare part information

Description Spare part number

Battery (3 cell, 51 WHr, 4.45 AHr, Li-ion; includes cable) L77034-005

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

Remove the battery:

1. Disconnect the battery cable (1) from the system board.

2. Remove the six Phillips M2.0×4.0 screws (2) that secure the battery to the keyboard/top cover.

3. Remove the battery (3).

Reverse this procedure to install the battery.

Component replacement procedures 33

WLAN module

Table 5-3 WLAN module spare part information

Description Spare part number

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro 160 MHz PCI-e+USB worldwide
with 2 antenna(s)

Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e+USB worldwide with 2 antenna(s) L44796-005

L35282-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in the country
or region. If the module is replaced and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

Remove the WLAN module:

1. Disconnect the battery cable from the system board.

2. Remove the cover (1) that secures the WLAN antenna cables to the WLAN module.

The WLAN module cover is available using spare part number L98315-005.

34 Chapter 5 Removal and replacement procedures

3. Disconnect the WLAN antenna cables (2) from the WLAN module terminals.

NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black

WLAN antenna cable connects to the WLAN module #2/Aux terminal.

4. Remove the Phillips M2.0×3.0 screw (3) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

5. Remove the WLAN module (4) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are notched to prevent incorrect installation.

Reverse this procedure to install the WLAN module.

Solid-state drive

Table

5-4 Solid-state drive spare part information

Description Spare part number

1 TB, M.2 2280, PCIe, NVMe-3×4, SS solid-state drive with TLC L85348-005

1 TB, M.2 2280, PCIe, NVMe, value solid-state drive L85370-005

512 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85360-005

512 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85364-005

256 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85350-005

256 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85354-005

128 GB, M.2 2280, PCIe, NVMe, solid-state drive with TLC L90345-005

Before removing the solid-state drive, follow these steps:

Component replacement procedures 35

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

Remove the solid-state drive:

1. Disconnect the battery cable from the system board.

2. Release the cover (1) that secures the solid-state drive shield to the system board.

3. Remove the tape (2) that secures the solid-state drive to the keyboard/top cover.

36 Chapter 5 Removal and replacement procedures

4. Remove the solid-state drive shield (3).

5. Remove the solid-state drive by sliding it away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

Component replacement procedures 37

Fan

Table 5-5 Fan spare part information

Description Spare part number

Fan (includes cable) L94511-001

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

Remove the fan:

1. Disconnect the battery cable from the system board.

2. Disconnect the fan cable (1) from the system board.

3. Remove the cover (2) that secures the WLAN antenna cables to the WLAN module.

The WLAN module cover is available using spare part number L98315-005.

4. Remove the two Phillips M2.0×4.0 screws (3) that secure the fan to the system board.

38 Chapter 5 Removal and replacement procedures

5. Remove the fan (4).

Reverse this procedure to install the fan.

Component replacement procedures 39

Display assembly

NOTE: The display assembly is available as spare parts at the subcomponent level only. See the removal

section for each component for information.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

Remove the display assembly:

1. Disconnect the battery cable from the system board.

2. Release the zero insertion force (ZIF) connector (1) to which the webcam/microphone module cable is

connected, and then disconnect the webcam/microphone module cable from the system board.

3. Remove the cover (2) that secures the WLAN antenna cables to the WLAN module.

The WLAN module cover is available using spare part number L98315-005.

4. Disconnect the WLAN antenna cables (3) from the WLAN module terminals.

NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black

WLAN antenna cable connects to the WLAN module #2/Aux terminal.

5. Release the webcam/microphone module cable and the WLAN antenna cables from the retention clips (4)

built into the keyboard/top cover.

6. Release the ZIF connector (5) to which the display panel cable is connected, and then disconnect

the display panel cable from the system board.

40 Chapter 5 Removal and replacement procedures

7. Release the display panel cable from the retention clip (6) built into the keyboard/top cover.

Component replacement procedures 41

8. Remove the four Phillips M2.5×5.3 screws that secure the display assembly to the keyboard/top cover.

9. Swing the front edge of the keyboard/top cover (1) up and away from the display assembly.

(The keyboard/top cover disengages from the display assembly hinges.)

10. Separate the keyboard/top cover (2) from the display assembly.

11. If it is necessary to replace the display panel assembly or any of the internal display components, follow

these steps:

CAUTION: The display panel assembly is extremely fragile. Using excessive force can damage the panel.

Use caution when removing the display panel assembly.

CAUTION: Before positioning the display panel assembly face down, make sure the work surface is free of

all foreign objects, screws, and tools. Failuire to follow this caution can result in damage to the display
panel surface.

42 Chapter 5 Removal and replacement procedures

a. Position the display panel assembly with the panel facing down and the bottom edge of the assembly

toward you.

b. Attach two suction cups (1) to the display assembly as shown in the following illustration.

c. Secure the suction cups to the display assembly by swinging the handles (2) into position.

d. Position the display panel assembly with the panel facing up and the bottom edge of the assembly

toward you.

e. Use a case utility tool (1) or similar thin plastic tool to separate the top edge of the display panel

assembly from the display back cover.

NOTE: Slow, steady pressure is required when working with the pull-to-release tabs in substep f.

Pulling too fast can result in the tabs breaking and the release action being incomplete.

f. Grasp the pull-to-release tabs (2) located in the top corners of the display panel assembly and pull

them (3) as far as they will release.

Component replacement procedures 43

g. Separate the top edge (4) of the display panel assembly from the display back cover.

h. Release the display panel cable from the display left hinge (1).

i. Release the webcam/microphone module cable and the WLAN antenna cables from the display

right hinge (2).

j. Remove the display panel assembly (3).

The display panel assembly is available using the following spare part numbers:

● L94495-001 – 13.3 in, FHD, 1000 nit touchscreen display panel assembly with privacy lter

● L94494-001 – 13.3 in, FHD, 400 nit touchscreen display panel assembly

● L94493-001 – 13.3 in, FHD, 300 nit touchscreen display panel assembly

44 Chapter 5 Removal and replacement procedures

12. If it is necessary to replace the webcam/microphone module or touch control board cable, follow these

steps:

a. Remove the display panel assembly.

b. Disconnect the touch control board cables from the touch control board (two locations) (1).

c. Detach the touch control board cable (2) from the display back cover. (The touch control board cable is

attached to the display back cover with double-sided adhesive.)

Component replacement procedures 45

d. Detach the webcam/microphone module (3) from the display back cover. (The webcam/microphone

module is attached to the display back cover with double-sided adhesive.)

e. Remove the webcam/microphone module and touch control board cable.

f. Position the webcam/microphone module and touch control board cable with the webcam lens facing

up.

46 Chapter 5 Removal and replacement procedures

g. Release the ZIF connector (1) to which the touch control board cable cable is connected, and then

disconnect the touch control board cable (2) from the webcam/microphone module.

The webcam/microphone module is available using spare part number L94505-001.

The touch control board cable is available using spare part number L94500-001.

13. If it is necessary to replace the touch control board, follow these steps:

a. Remove the display panel assembly.

b. Disconnect the webcam/microphone module cables (1) and (2) from the touch control board.

c. Release the ZIF connectors (3) to which the touch control board cables are connected, and then

disconnect the touch control board cables from the touch control board.

Component replacement procedures 47

d. Detach the touch control board (4) from the display panel. (The touch control board is attached to

the display panel with double-sided tape.)

e. Remove the touch control board.

The touch control board is available using spare part number L94497-001.

14. If it is necessary to replace the display panel cable, follow these steps:

a. Remove the display panel assembly.

b. Release the grounding strip (1) that secures the display panel cable to the display panel.

c. Release the adhesive support strip (2) that secures the display panel cable to the display panel.

48 Chapter 5 Removal and replacement procedures

d. Disconnect the display panel cable (3) from the display panel.

e. Remove the display panel cable.

The display panel cable is available using spare part numbers L94502-001 (for use only on computer
models equipped with a display panel assembly with a privacy lter) and L94501-001 (for use only on
computer models not equipped with a display panel assembly with a privacy lter).

15. If it is necessary to replace the display hinges, follow these steps:

a. Remove the display panel assembly.

b. Remove the four Phillips M2.5×3.5 screws (1) that secure the display hinges to the display back cover.

c. Release the grouding tape (2) that secures the display hinges to the display back cover.

Component replacement procedures 49

d. Remove the hinges (3).

The display hinges are available using spare part number L94499-001.

16. If it is necessary to replace the display hinge covers, follow these steps:

a. Remove the display panel assembly.

b. Remove the display hinges.

c. Remove the two Phillips M2.0×4.1 screws (1) that secure the display hinge covers to

the display hinges.

d. Remove the display hinge covers (2).

The display hinge covers are available using spare part number L94504-001.

17. If it is necessary to replace the WLAN antenna(s), follow these steps:

50 Chapter 5 Removal and replacement procedures

a. Remove the display panel assembly.

b. Remove the display right hinge.

c. Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna

transceivers are attached to the display back cover with double-sided tape.)

d. Release the antenna cables from the routing channels (2) built into the display back cover.

e. Remove the WLAN antenna cables and transceivers (3).

The WLAN antenna(s) are available using spare part number L94503-001.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 51

Power connector cable

Table 5-6 Power connector cable spare part information

Description Spare part number

Power connector cable L94512-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the display assembly (see Display assembly on page 40).

Remove the power connector cable:

1. Disconnect the power connector cable (1) from the system board.

2. Remove the power connector cable (2).

Reverse this procedure to install the power connector cable.

52 Chapter 5 Removal and replacement procedures

Speakers

Table 5-7 Speakers spare part information

Description Spare part number

Speakers (include left and right speakers, cables, and 2 rubber isolators) L94513-001

Before removing the speaker, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

Remove the speakers:

1. Disconnect the speaker cable (1) from the system board.

2. Release the tape tabs (2) that secure the speaker cables to the keyboard/top cover.

3. Remove the four Phillips M2.0×2.3 broad head screws (3) that secure the speakers to the keyboard/

top cover.

Component replacement procedures 53

4. Remove the speakers (4).

NOTE: When removing the speakers, make note of the location of the four rubber isolators (5). The

absence of or damage to these isolators can result in degraded speaker performance.

Reverse this procedure to install the speakers.

54 Chapter 5 Removal and replacement procedures

Touchpad cable

Table 5-8 Touchpad cable spare part information

Description Spare part number

Touchpad cable L94509-001

Before removing the touchpad cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

Remove the touchpad cable:

1. Detach the touchpad cable (1) from the keyboard/top cover. (The touchpad cable is attached to

the keyboard/top cover with double-sided tape.)

2. Release the ZIF connector (2) to which the touchpad cable is connected, and then disconnect the touchpad

cable from the system board.

3. Release the ZIF connector (3) to which the touchpad cable is connected, and then disconnect the touchpad

cable from the touchpad.

4. Remove the touchpad cable (4).

Reverse this procedure to install the touchpad cable.

Component replacement procedures 55

Touchpad

Table 5-9 Touchpad spare part information

Before removing the touchpad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

Remove the touchpad:

1. Detach the touchpad cable (1) from the keyboard/top cover. (The touchpad cable is attached to

2. Release the ZIF connector (2) to which the touchpad cable is connected, and then disconnect the touchpad

Description Spare part number

Touchpad L94508-001

the computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

the keyboard/top cover with double-sided tape.)

cable from the system board.

3. Remove the three Phillips M1.5×2.0 screws (3) that secure the touchpad to the keyboard/top cover.

4. Remove the four Phillips M1.5×2.8 screws (4) that secure the touchpad and touchpad bracket to

the keyboard/top cover.

5. Remove the touchpad bracket (5).

The touchpad bracket is available using spare part number L89791-001.

56 Chapter 5 Removal and replacement procedures

6. Remove the touchpad (6) and cable.

Reverse this procedure to install the touchpad.

Component replacement procedures 57

System board

NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory,

onboard system memory, replacement thermal material, and the Windows 10 operating system.

Table 5-10 System board spare part information

Description Spare part number

Equipped with an AMD Ryzen7 4700U processor and 16 GB of system memory L94491-601

Equipped with an AMD Ryzen7 4700U processor and 8 GB of system memory L94492-601

Equipped with an AMD Ryzen5 4500U processor and 8 GB of system memory L94490-601

Equipped with an AMD Ryzen3 4300U processor and 8 GB of system memory L94489-601

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30), and then remove the following components:

a. Battery (see Battery on page 33)

b. Solid-state drive (see Solid-state drive on page 35)

c. Fan (see Fan on page 38)

NOTE: When replacing the system board, make sure the following components are removed from

the defective system board and installed on the replacement system board:

● WLAN module (see WLAN module on page 34)

● Solid-state drive (see Solid-state drive on page 35)

● Heat sink (see Heat sink on page 61)

Remove the system board:

1. Remove the cover (1) that secures the WLAN antenna cables to the WLAN module.

58 Chapter 5 Removal and replacement procedures

2. Disconnect the following cables from the system board:

(2) Power connector cable

(3) Webcam/microphone module ZIF connector cable

(4) WLAN antenna cables

NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black

WLAN antenna cable connects to the WLAN module #2/Aux terminal.

(5) Infrared board ZIF connector cable

(6) Display panel ZIF connector cable

(7) Backlight ZIF connector cable

(8) Keyboard ZIF connector cable

(9) Fingerprint reader ZIF connector cable

(10) Touchpad ZIF connector cable

(11) Speaker cable

3. Remove the three Phillips M2.0×2.3 broad head screws (1) that secure the system board to

the keyboard/top cover.

Component replacement procedures 59

4. Remove the Phillips M2.0×3.0 screw (2) that secures the system board and the I/O bracket (3) to

the keyboard/top cover.

5. Lift the left side the system board (1) until it rests at an angle.

6. Remove the system board (2) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.

60 Chapter 5 Removal and replacement procedures

Heat sink

Table 5-11 Heat sink spare part information

Description Spare part number

Heat sink (includes replacement thermal material) L94510-001

Before removing the heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30), and then remove the following components:

a. Battery (see Battery on page 33)

b. Solid-state drive (see Solid-state drive on page 35)

c. Fan (see Fan on page 38)

d. System board (see System board on page 58)

Remove the heat sink:

1. Remove the four Phillips M2.0×4.0 screws (1) that secure the heat sink to the system board.

2. Remove the heat sink (2).

Each time the heat sink is removed, thoroughly clean the thermal material from the processor component (1)
and the surface of the heat sink (2). Replacement thermal material is included with the heat sink and system
board spare part kits.

Component replacement procedures 61

Reverse this procedure to install the heat sink.

62 Chapter 5 Removal and replacement procedures

Infrared board cable

Table 5-12 Infrared board cable spare part information

Description Spare part number

Infrared board cable L94507-001

Before removing the infrared board cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30), and then remove the following components:

a. Battery (see Battery on page 33)

b. Solid-state drive (see Solid-state drive on page 35)

c. Fan (see Fan on page 38)

d. System board (see System board on page 58)

Remove the infrared board cable:

1. Release the ZIF connector (1) to which the infrared board cable is connected, and then disconnect

the infrared board cable from the infrared board.

2. Remove the infrared board cable (2).

Reverse this procedure to install the infrared board cable.

Component replacement procedures 63

Infrared board

Table 5-13 Infrared board spare part information

Description Spare part number

Infrared board L94506-001

Before removing the infrared board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30), and then remove the following components:

a. Battery (see Battery on page 33)

b. Solid-state drive (see Solid-state drive on page 35)

c. Fan (see Fan on page 38)

d. System board (see System board on page 58)

Remove the infrared board:

1. Remove the Phillips M2.0×3.0 screw (1) that secures the infrared board to the keyboard/top cover.

2. Remove the infrared board (2) and cable.

Reverse this procedure to install the infrared board and cable.

64 Chapter 5 Removal and replacement procedures

6 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use

the up arrow key or the down arrow key on the keyboard.

● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the

on-screen instructions.

To exit Computer Setup, choose one of the following methods:

● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit,

and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 65.

2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Using Computer Setup 65

NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory Defaults

and Exit.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS might be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing and
troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

You can access BIOS version information (also known as ROM date and System BIOS) by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 65.

2. Select Main, and then select System Information.

3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit,

and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 66.

Downloading a BIOS update

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

66 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You might need this information to locate
the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is
complete. If no instructions are displayed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of TPM
that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not
be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 65.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 67

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS for
attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the
BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. Advanced users can customize the default conguration.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

68 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

7 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

● Backing up your personal information—You can use Windows tools to back up your personal information

(see Using Windows tools on page 69).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools

on page 69).

● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool (select

products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create

recovery media (select products only) on page 69).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 69).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%

charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1. Select the Start button, and then select the Get Help app.

2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

For details:

▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches

the type of computer that you have.

Backing up information and creating recovery media 69

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 69.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media

(select products only) on page 69.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

70 Chapter 7 Backing up, restoring, and recovering

Using HP Sure Recover (select products only)

Select computer models are congured with HP Sure Recover, a PC OS recovery solution built into the hardware
and rmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

Using HP Sure Recover, an administrator or user can restore the system and install:

● Latest version of the operating system

● Platform-specic device drivers

● Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Restoring and recovery 71

8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows operating
system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install it.
To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows

on page 72.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support
or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Select HP PC Hardware Diagnostics Windows.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen

instructions.

NOTE: To stop a diagnostic test, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:

● A Failure ID link is displayed. Select the link and follow the on-screen instructions.

● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

72 Chapter 8 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash

drive.

The tool downloads to the selected location.

– or –

You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft Store:

1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, you might have to download the software to a USB ash drive by using the product

name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or number in

the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the

specic Windows diagnostics version to be downloaded to your computer or USB ash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the USB ash drive where the .exe le downloaded, double-

click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 74.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating system
so that it can isolate hardware failures from issues that are caused by the operating system or other software
components.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

Using HP PC Hardware Diagnostics UEFI 73

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. For assistance in solving the problem:

▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID

code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically lled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 74.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and

then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe les
are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

74 Chapter 8 Using HP PC Hardware Diagnostics

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, you might have to download the software to a USB ash drive by using the product

name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB ash
drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, you might have to download the software by using the product name or number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following
customizations:

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 75

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP

website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.

● Set a location for storing the test results. You can also set the user name and password that you use for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

76 Chapter 8 Using HP PC Hardware Diagnostics

9 Specications

Computer specications

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from a standalone
DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.

The computer can operate on DC power within the following specications. Operating voltage and current varies
by platform. The voltage and current for your computer is located on the regulatory label.

Table 9-1 Computer specications

Metric U.S.

Dimensions:

Width 30.7 cm 12.1 in

Depth 19.5 cm 7.7 in

Height 1.6 cm 0.7 in

Weight 1.3 kg 2.9 lbs

Input power Rating

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A /
20 V dc @ 2.25 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –
65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V
dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc
@ 4.5 A – 90 W USB-C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 6.9 A – 135 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

19.5 V dc @ 11.8 A – 230 W

19.5 V dc @ 16.92 A – 330 W

Computer specications 77

Table 9-1 Computer specications (continued)

Metric U.S.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range

of temperatures.

78 Chapter 9 Specications

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac,
or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in

the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or

250 V ac, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 79

Requirements for specic countries and regions

Table 10-1 Power cord requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

80 Chapter 10 Power cord set requirements

Table 10-1 Power cord requirements for specic countries and regions (continued)

Country/region Accredited agency Applicable note number

2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.

3. The appliance coupler, exible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall plug)

must bear the CCC certication mark.

5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be

on each element. Approval number and logo must be printed on a ag label.

6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable, and

wall plug) must bear the BSMI certication mark.

7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and

CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size, with
plug BS 1363/A with BSI or ASTA marks.

Requirements for specic countries and regions 81

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

82 Chapter 11 Recycling

Index

A

AC adapter and battery light 5
AC adapter, spare part numbers 23
action keys 11
adapter, spare part numbers 23
antenna(s)

location 7
removal 50

spare part number 22, 51
audio, product description 1
audio-out (headphone)/audio-in

(microphone) combo jack 6

B

backup, creating 69
backups 69
battery

removal 33

spare part number 20, 33
BIOS

determining version 66

downloading an update 66

updating 66
Bluetooth label 14
boot order

changing using the f9 prompt 67
boot order, changing 70
bottom components 12
bottom cover

removal 30

spare part number 21, 30
bottom cover adhesive tape

replacement 31

spare part number 21, 31
buttons

left touchpad 8

power 10, 11

right touchpad 8

C

camera 7
camera light 7
camera privacy light 9
camera privacy switch 11
caps lock light 9

chipset, product description 1
components

bottom 12
display 7
ngerprint reader 10
keyboard area 8
left side 6
lights 9
power button 10
right side 5
special keys 11

touchpad 8
computer major components 16
Computer Setup

navigating and selecting 65

restoring factory settings 65

starting 65
computer setup 65
computer specications 77
connectors

power 5

D

display assembly

removal 40

spare part numbers 40
display back cover, spare part

number 22
display components 7, 22
display panel assembly

removal 42
spare part numbers 22, 44

display panel cable

removal 48
spare part numbers 22, 49

display panel, product description 1

E

electrostatic discharge 26
equipment guidelines 28
esc key 11
expansion, product description 2

F

fan

removal 38
spare part number 21, 38

ngerprint reader 10, 11
ngerprint reader components 10

fn key 11
foot strip

removal 30
spare part number 30

G

graphics, product description 1
grounding guidelines 26
guidelines

equipment 28
grounding 26
packaging 27
transporting 27
workstation 28

H

hardware, locating 4
heat sink

removal 61
spare part number 21, 61

hinge

removal 49
spare part number 22, 50

hinge cover

removal 50
spare part number 22, 50

HP PC Hardware Diagnostics UEFI

downloading 74
starting 74
using 73

HP PC Hardware Diagnostics Windows

downloading 72
installing 73
using 72

HP Recovery media

recovery 70

HP Sure Recover 71

Index 83

I

infrared board

removal 64
spare part number 21, 64

infrared board cable

removal 63
spare part number 21, 63

K

keyboard area components 8
keyboard/top cover, spare part

numbers 16, 17, 18, 19

keys

action 11
esc 11
fn 11
Windows 11

L

labels

Bluetooth 14
regulatory 14
serial number 13
service 13
wireless certication 14

WLAN 14
left side components 6
light components 9
lights

AC adapter and battery light 5

camera 7

camera privacy 9

caps lock 9

microphone mute 9

mute 9

power 9

M

media card reader, product

description 2
memory card reader 5
memory, product description 1
microphone mute light 9
microphone, product description 1
microphones 7
model name 1
mute light 9

O

operating system, product

description 2, 3

optical drive, spare part number 23

P

packaging guidelines 27
pen tip, spare part number 23
pen, spare part numbers 23
ports

product description 2
USB SuperSpeed port 6
USB SuperSpeed port with HP

Sleep and Charge

USB Type-C with HP Sleep and

Charge 6
power button 10, 11
power button components 10
power connector 5
power connector cable

removal 52
spare part number 20, 52

power cord

requirements for all countries 79
requirements for specic countries

and regions 80

set requirements 79

spare part numbers 23
power light 9
power requirements, product

description 2
processor, product description 1
product description

audio 1
chipset 1
display panel 1
expansion 2
graphics 1
media card reader 2
memory 1
microphone 1
operating system 2, 3
ports 2
power requirements 2
processors 1
product name 1
security 2
sensors 2
serviceability 3
storage 1
video 1
wireless 2

product name 1

5

product name and number,

computer 13

R

recovery 69

discs 70
HP Recovery partition 70
media 70
USB ash drive 70

recovery media

creating using HP Cloud Recovery

Download Tool 69

creating using Windows tools 69

regulatory information

regulatory label 14
wireless certication labels 14

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 75

using 75
removal/replacement procedures 30
restoring 69
right side components 5
rubber feet, spare part number 21

S

Screw Kit, spare part number 24
security, product description 2
sensors, product description 2
serial number, computer 13
service labels, locating 13
serviceability, product description 3
setup utility

navigating and selecting 65

restoring factory settings 65
slots, memory card reader 5
software, locating 4
solid-state drive

removal 35

spare part numbers 20, 35
solid-state drive shield, removal 36
speakers

location 12

removal 53

spare part number 20, 53
special key components 11
specications 77
storage, product description 1
stylus, spare part numbers 24

84 Index

Sure Start

using 68

system board

removal 58
spare part numbers 20, 58

system restore point, creating 69

T

thermal pad, replacement 61
touch control board

removal 47
spare part number 22, 48

touch control board cable

removal 45
spare part number 22, 47

touchpad

removal 56
settings 8
spare part number 20, 56

touchpad bracket

removal 56

spare part number 56
touchpad buttons 8
touchpad cable

removal 55

spare part number 20, 55
touchpad components 8
touchpad zone 8
TPM settings 67
transporting guidelines 27
traveling with the computer 14

recovery media 69

system restore point 69
Windows key 11
Windows tools, using 69
Wireless Antenna Kit, spare part

number 22

wireless antenna(s)

location 7

removal 50

spare part number 22, 51
wireless certication label 14
wireless, product description 2
WLAN antenna(s)

location 7

removal 50

spare part number 22, 51
WLAN device 14
WLAN label 14
WLAN module

removal 34

spare part numbers 20, 34
WLAN module cover

removal 34, 38

spare part number 20, 34, 38, 40
workstation guidelines 28

U

USB port cover, spare part number

21
USB SuperSpeed port 6
USB SuperSpeed port with HP Sleep

and Charge 5
USB Type-C port with HP Sleep and

Charge 6

V

vents 12
video, product description 1

W

webcam/microphone module

removal 45
spare part number 22, 47

Windows

backup 69

Index 85