HP EliteDesk 800 G1 Reference Guide

Illustrated parts & service map

HP EliteDesk 800 G1 Desktop Mini

© 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein.

Document Number 756962-001. 1st Edition May 2 014.

Key specifications

Processor type Intel® Celeron, Pentium® and 4th Generation Core™ i3, i5 and

RAM type

Maximum RAM 16 GB

Expansion slots (1) internal M.2 connector for optional wireless NIC module

Chipset Intel Q87

Bays (1) 2.5” internal storage drive bay

I/O interfaces Front: 3.5 mm headphone output and microphone jacks; (2)

Internal storage 500TB SATA hard drive; up to 1TB solid state hybrid drive; up

Operating systems • Windows 8.1

Spare parts

i7 processors

1600 MHz, DDR3 SDRAM, SODIMM, 2 slots

(1) internal M.2 connector for optional SSD drive

USB 3.0 ports; (1) port with Fast Charge technology Rear: (4) USB 3.0 ports; (1) VGA video port; (2) DisplayPort with multistream video ports; (1) RJ-45 network connector;

3.5 mm audio out jack

to 256GB Opal self-encrypting solid state drive

• Windows 7

•FreeDOS

• Novell SUSE Linux Enterprise Desktop 11

Miscellaneous parts

1 Heat sink (thermal module) 768426-001

2 Fan 768424-001

3 Speaker 762420-001

4 LED cover 768425-001

* Hood sensor assembly 768429-001

* Wireless LAN module, 802.11 a/b/g/n 2x2 768423-001

* Wireless LAN module, 802.11 a/b/g/n 2x2, for use in Indonesia 750552-001

* Antenna cover 768433-001

* HP Ultraslim keyed cable lock 703372-001

* Mouse, wireless 674317-001

* Mouse, USB, optical 674316-001

* Mouse, USB, laser 674318-001

* Mouse, washable 724795-001

*Not shown

System unit

1 Access panel 768428-001

2 Front bezel 768422-001

* Stand assembly 768430-001

* Power supply, 65W 751889-001

* 8-GB memory module (PC3-12800, SODIMM)

* 4-GB memory module (PC3-12800, SODIMM)

System boards (include thermal material; callouts illustrated on last page)

* System board for use in models without Windows 8 746632-001

* System board for use in models with Windows Standard 746632-501

* System board for use in models with Windows Professional 746632-601

Processors (include thermal material)

* Intel Core i7-4785T, 2.2 GHz, 8-MB L3 cache 773230-001

* Intel Core i7-4765T, 2.0 GHz, 8-MB L3 cache 754000-001

* Intel Core i5-4590T, 2.0 GHz, 6-MB L3 cache 773228-001

* Intel Core i5-4570T, 2.9 GHz, 4-MB L3 cache 753998-001

* Intel Core i3-4330T, 3.0 GHz, 4-MB L3 cache 753995-001

* Intel Core i3-4130T, 2.9 GHz, 3-MB L3 cache 757416-001

* Intel Pentium G3440T 2.8-GHz, 3 MB cache 773233-001

* Intel Pentium G3420T 2.7-GHz, 3 MB cache 763217-001

* Intel Pentium G3240T 2.7-GHz, 3 MB cache 773232-001

* Intel Pentium G3220T 2.6-GHz, 3 MB cache 763216-001

* Intel Celeron G1840T processor (2.5-GHz, 3 MB cache) 773225-001

* Intel Celeron G1820T processor (2.4-GHz, 3 MB cache) 753994-001

*Not shown

689374-001

689373-001

Cables

1 SATA power cable 768427-001

* Wireless antenna cables, internal 768432-001

* Adapter, DisplayPort to VGA 632484-001

* Adapter, DisplayPort to DVI 662723-001

* Adapter, DisplayPort to HDMI 617450-001

* DisplayPort cable 487562-001

* USB to serial converter 407185-001

*Not shown

Keyboards (not illustrated)

USB Wireless keyboard with dongle (Brazil) Wireless with mouse and dongle Washable Smart card, CCID

Arabic -17x

F Arabic -DEx LA Spanish -16x

BHCSY -B4x Norwegian -09x

Belgian -18x

Brazilian Portuguese -20x Portuguese -13x

Bulgaria -26x Romanian -27x

Czech and Slovakian Czech

Danish -08x

French -05x South Korea -KDx

French Canadian -12x

German -04x Swedish -10x

Greek -15x Swiss -11x

Hebrew -BBx Taiwanese -ABx

Hungarian -21x Thai -28x

India -D6x Turkish -14x

International English -L3x

Italian -06x U.K. -03x

724720-xx1 724722-201 730323-xx1 700510-xx1 701671-xx1

Japanese -29x

People’s Republic of China

-CG1

Russian -25x

-22x

Slovenian -23x

Spanish -07x

U.S. -00x

-AAx

HP EliteDesk 800 G1 Desktop Mini 756962-001 page 1

Mass storage devices (not illustrated)

1 TB hard drive, 2.5-inch, hybrid SSD, self-encrypting (SED) 724937-001

500 GB, 7200 rpm hard drive, 2.5-inch, self-encrypting (SED) 745136-001

500 GB, 7200 rpm hard drive, 2.5-inch 745135-001

500 GB hard drive, 2.5-inch, hybrid SSD, self-encrypting (SED) 724938-001

256 GB Solid State Drive (SSD), self-encrypting (SED) 746141-001

180 GB Solid State Drive (SSD), MLC 754076-001

128 GB Solid State Drive (SSD), self-encrypting (SED) 746140-001

128 GB Solid State Drive (SSD), M.2 757990-001

120 GB Solid State Drive (SSD), MLC 756459-001

Diagnostic LEDs

LED Color LED Activity State/Message

Power White On Computer on

Power White 1 blink every 2 seconds Normal Suspend Mode

Power Red 2 blinks every second fol-

Power Red 3 blinks, 1 blink every second

Power Red 4 blinks, 1 blink every second

Power Red 5 blinks, 1 blink every second

Power Red 6 blinks, 1 blink every second

Power Red 7 blinks, 1 blink every second

Power Red 8 blinks, 1 blink every second

Power Red 9 blinks, 1 blink every second

Power Red 10 blinks, 1 blink every second

Power Red 11 blinks, 1 blink every second

none none System does not power on

Common POST error messages

Screen message Probable cause Recommended action

101-Option ROM Error System ROM checksum

103-System Board Failure

164-Memory Size Error and 201-Memory Error

213-Incompatible Memory Module in Memory Socket(s) X,X, ...

214-DIMM Configuration Warning

219-ECC Memory Module Detected ECC Modules not supported on this Platform

301-, 304-Keyboard error Keyboard failure. Check kybd connection or keys.

510-Flash Screen Image Corrupted

912-Computer Cover Has Been Removed Since Last System Startup

1720-SMART Hard Drive Detects Imminent Failure

1796-SATA Cabling Error One or more SATA devices

1801-Microcode Patch Error

Invalid Electronic Serial Number

lowed by a 2 second pause

followed by a 2 second pause

and LEDs are not flashing

error.

DMA, timers 1. Clear CMOS memory.

Incorrect memory configuration

A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset.

Populated DIMM configuration is not optimized

Recently added memory module(s) support ECC memory error correction.

Flash Screen image has errors.

Computer cover was removed since last system startup.

Hard drive is about to fail.

are improperly attached. For optimal performance, the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3.

Processor not supported by ROM BIOS.

Electronic serial number is missing.

CPU thermal shutdown

Processor not installed

Power failure (power supply overload)

Pre-video memory error

Pre-video graphics error

System board failure (ROM)

Invalid ROM based on Checksum

System powers on but is unable to boot

Bad option card

Current processor does not support a feature previously enabled.

System unable to power on

1. Verify ROM, reflash if required

2. Clear CMOS memory, reboot

3. Replace system board

2. Replace system board.

1. Run Setup (F10).

2. Check DIMMs for proper seating, type, compatibility.

3. Remove DIMMs singularly and reboot to isolate faulty DIMM.

4. Replace system board.

1. Verify proper memory module type.

2. Try another memory socket.

3. Replace DIMM with a module conforming to the SPD standard.

1. Check DIMMs for proper seating, type, compatibility.

2. Rearrange the DIMMs so that each channel has the same amount of memory.

If additional memory was recently added, remove it to see if the problem remains.

Check connector for bent or missing pins. Replace kybd. If 304, possible system board problem.

Reflash the system ROM with the latest BIOS image.

No action required.

1. Determine if hard drive is giving correct error message. Use F2 Diagnostics to run DPS Self-test.

2. Apply hard drive firmware patch if applicable.

3. Back up contents and replace hard drive.

Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA1, and SATA 2.

1. Upgrade BIOS to proper version.

2. Change the processor.

Enter the correct serial number in Computer Setup.

Password security

Establishing a Setup or Power-On password:

1. Turn on or restart the computer.

2. As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

3. Press the F10 key to enter Computer Setup.

4. To establish Setup password, select Security > Setup Password and follow the instructions.

- or To establish a Power-On password, select Security > Power-On Password and follow the instructions on the screen

5. Before exiting, click File > Save Changes and Exit.

Changing a Setup or Power-On password:

1. Turn on or restart the computer.

To change the Setup password, go to step 2. To change the Power-on password, go to step 3.

2. To change the Setup password, as soon as the computer turns on:

- Press the Esc key while “Press the ESC key for Startup Menu” message is displayed.

- Press the F10 key to enter Computer Setup.

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown:

current password/new password/new password.

NOTE: Type the new password carefully since the characters do not appear on the screen.

4. Press Enter.

The new password will take effect the next time the computer is restarted.

Deleting a Power-On or Setup password

1. Turn on or restart the computer.

To delete the Setup password, go to step 2. To delete the Power-On password, go to step 3.

2. To change the Setup password, as soon as the computer turns on:

- Press the Esc key while “Press the ESC key for Startup Menu” message is displayed.

- Press the F10 key to enter Computer Setup.

3. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown. Example: currentpassword/

4. Press Enter.

Clearing CMOS

1. Turn off the computer and disconnect the power cord from the power outlet.

2. Remove the access panel.

3. On the system board, press and hold the CMOS button for 5 seconds.

4. Replace the chassis access panel and reconnect the power cord.

5. Turn on the computer and allow it to start.

HP EliteDesk 800 G1 Desktop Mini 756962-001 page 2

+ 2 hidden pages