HP EliteBook x360 830 G6 Service manual

Maintenance and Service Guide

HP EliteBook x360 830 G6 Notebook PC

IMPORTANT! This document is intended for HP authorized service
providers only.

© Copyright 2019 HP Development Company,
L.P.

Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel and Core
are trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the United
States and/or other countries.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: May 2019

Document Part Number: L68950-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select
User Guides.

Software terms

By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: The computer includes Customer Self-Repair parts and parts that should be accessed only by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized
Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device

directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow
another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing,
to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or
clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature
limits dened by applicable safety standards.

v

vi Safety warning notice

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 Components .............................................................................................................................................................................................. 6

Right ........................................................................................................................................................................................... 6

Left .............................................................................................................................................................................................. 8

Display ........................................................................................................................................................................................ 9

Keyboard area ........................................................................................................................................................................ 11

TouchPad ............................................................................................................................................................ 11

Lights ................................................................................................................................................................... 12

Speakers and ngerprint sensor ..................................................................................................................... 13

Special keys ........................................................................................................................................................ 14

Bottom ..................................................................................................................................................................................... 15

Top ............................................................................................................................................................................................ 16

Labels ....................................................................................................................................................................................... 17

Inserting a SIM card (select products only) ........................................................................................................................ 18

3 Illustrated parts catalog ........................................................................................................................................................................ 19

Computer major components .............................................................................................................................................. 19

Miscellaneous parts ............................................................................................................................................................... 24

Cable Kit ................................................................................................................................................................................... 26

Plastics Kit ............................................................................................................................................................................... 27

Bracket Kit ............................................................................................................................................................................... 28

4 Removal and replacement procedures preliminary requirements ................................................................................................ 29

Tools required ......................................................................................................................................................................... 29

Service considerations .......................................................................................................................................................... 29

Plastic parts ........................................................................................................................................................ 29

Cables and connectors ..................................................................................................................................... 29

Drive handling .................................................................................................................................................... 30

Workstation guidelines ..................................................................................................................................... 30

Electrostatic discharge information .................................................................................................................................... 30

Generating static electricity ............................................................................................................................. 31

Preventing electrostatic damage to equipment ........................................................................................... 31

Personal grounding methods and equipment .............................................................................................. 32

Grounding the work area .................................................................................................................................. 32

Recommended materials and equipment ..................................................................................................... 32

vii

Packaging and transporting guidelines .............................................................................................................................. 33

5 Removal and replacement procedures for Customer Self-Repair parts ....................................................................................... 34

Component replacement procedures ................................................................................................................................. 34

Preparation for disassembly ........................................................................................................................... 34

Bottom cover ...................................................................................................................................................... 35

Battery ................................................................................................................................................................. 37

WLAN module .................................................................................................................................................... 38

WWAN module ................................................................................................................................................... 40

Solid-state drive ................................................................................................................................................ 42

Memory module ................................................................................................................................................ 44

6 Removal and replacement procedures for authorized service provider parts ............................................................................ 46

Component replacement procedures ................................................................................................................................. 46

Preparation for disassembly ........................................................................................................................... 46

Display assembly ............................................................................................................................................... 47

RTC battery ......................................................................................................................................................... 49

NFC module ........................................................................................................................................................ 50

TouchPad ............................................................................................................................................................ 51

Card reader board ............................................................................................................................................. 52

NFC interface board .......................................................................................................................................... 53

Fan ....................................................................................................................................................................... 54

Heat sink ............................................................................................................................................................. 55

System board ..................................................................................................................................................... 57

Speakers ............................................................................................................................................................. 61

Fingerprint sensor board .................................................................................................................................. 62

Power button board .......................................................................................................................................... 63

Keyboard/top cover ........................................................................................................................................... 64

7 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 66

Using Computer Setup .......................................................................................................................................................... 66

Starting Computer Setup ................................................................................................................................. 66

Navigating and selecting in Computer Setup ................................................................................................ 66

Restoring factory settings in Computer Setup ............................................................................................. 66

Updating the BIOS ............................................................................................................................................. 67

Determining the BIOS version ..................................................................................................... 67

Downloading a BIOS update ........................................................................................................ 67

Changing the boot order using the f9 prompt .............................................................................................. 68

TPM BIOS settings (select products only) .......................................................................................................................... 68

Using HP Sure Start (select products only) ........................................................................................................................ 69

viii

8 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 70

Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 70

Downloading HP PC Hardware Diagnostics Windows ................................................................................. 70

Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 71

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ................................................................................................................... 71

Installing HP PC Hardware Diagnostics Windows ......................................................................................... 71

Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 71

Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 72

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 72

Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 72

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select

products only) ............................................................................................................................... 72

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 73

Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 73

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 73

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 73

Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 73

9 Backing up, restoring, and recovering ................................................................................................................................................. 75

Backing up information and creating recovery media ..................................................................................................... 75

Using Windows tools ......................................................................................................................................... 75

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 75

Restoring and recovery ......................................................................................................................................................... 76

Restoring, resetting, and refreshing using Windows tools ......................................................................... 76

Recovering using HP Recovery media ............................................................................................................ 76

Changing the computer boot order ................................................................................................................ 76

10 Specications ........................................................................................................................................................................................ 77

11 Power cord set requirements ............................................................................................................................................................ 78

Requirements for all countries ............................................................................................................................................ 78

Requirements for specic countries and regions ............................................................................................................. 79

12 Statement of memory volatility ........................................................................................................................................................ 81

Nonvolatile memory usage .................................................................................................................................................. 83

Questions and answers ......................................................................................................................................................... 85

Using HP Sure Start (select models only) .......................................................................................................................... 86

13 Recycling ............................................................................................................................................................................................... 87

ix

Index ............................................................................................................................................................................................................. 88

x

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP EliteBook x360 830 G6 Notebook PC

Processor ● Intel™ Core® i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, quad core, 15 W)

● Intel Core i7-8650U (1.9 GHz, turbo up to 4.2 GHz, 8 MB SmartCache, quad core, 15 W)

● Intel Core i5-8365U (1.6 GHz, turbo up to 4.1 GHz, 6 MB SmartCache, quad core, 15 W)

● Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 6 MB SmartCache, quad core, 15 W)

● Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz, 4 MB SmartCache, dual core, 15 W)

Graphics Integrated UMA graphics: Intel UHD Graphics 620

Supports HD decode, DX12, HDMI 1.4, and HDCP 2.2 via DisplayPort™ up to 4K @ 60 Hz and via HDMI up to
4K @ 30 Hz

Supports 2 external monitors when on the HP Elite 90W Thunderbolt 3 Dock; Max resolution = 2.5K @ 60 Hz
(DisplayPort 1) and 2.5K @ 60 Hz (DisplayPort 2) or 4K @ 60 Hz (one DisplayPort) and 4K @ 60 Hz (Type-C
output port using a Type C-to-DP adapter)

Supports 2 external monitors when on the HP Thunderbolt Dock 120W G2; Max resolution = 2.5K @ 60 Hz
(DisplayPort 1) and 2.5K @ 60 Hz (DisplayPort 2) or 4K @ 60 Hz (one DisplayPort) and 4K @ 60 Hz (Type-C
output port using a Type C-to-DP adapter)

Display panel 33.8-cm (13.3 in.), FHD (1920 × 1080), UWVA, touch screen, narrow bezel

● AntiGlare, 1000 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera, for WWAN

● BrightView, 1000 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera, for WWAN

● BrightView, 1000 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera, for WWAN

● BrightView, 1000 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera

● AntiGlare, 400 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera, for WWAN

● BrightView, 400 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera, for WWAN

● BrightView, 400 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera

● BrightView, 250 nits, 45% CG, eDP, slim, HD camera, for WWAN

● BrightView, 250 nits, 45% CG, eDP, slim, HD camera

● BrightView, 220 nits, 45% CG, eDP, slim, HD camera, for WWAN

● BrightView, 220 nits, 45% CG, eDP, slim, HD camera

Memory Two SODIMM slots, accessible/upgradeable

DDR4-2400 dual channel support (quad core processors)

DDR4-2133 dual channel support (dual core processors)

Supports up to 32 GB maximum system memory in the following congurations:

● 32 GB (16 GB × 2)

● 24 GB (16 GB + 8 GB)

1

Table 1-1 Product components and their descriptions (continued)

Category Description

Memory (continued) ● 20 GB (16 GB + 4 GB)

● 16 GB (16 GB × 1 or 8 GB × 2)

● 12 GB (8 GB + 4 GB)

● 8 GB (8 GB × 1 or 4 GB × 2)

● 4 GB (4 GB × 1)

Operating system recovery
(OSR) storage

Storage M.2 2280 solid-state drive next generation form-factor (NGFF)

Audio HP Bang and Olufsen Audio

Video Camera, HD RGB 720p

32 GB eMMC

● 2 TB, PCIe, NVMe, TLC

● 1 TB, PCIe, NVMe, TLC

● 512 GB, PCIe, NVMe, TLC

● 512 GB, PCIe, NVMe

● 512 GB, PCIe, NVMe, TLC, self-encrypting drive (SED), Opal 2

● 512 GB, M.2, SATA-3. TLC, FIPS

● 512 GB, PCIe, NVMe, 32 GB 3D Xpoint

● 256 GB, PCIe, NVMe, TLC

● 256 GB, PCIe, NVMe

● 256 GB, SATA-3, TLC, Opal 2

● 128 GB, PCIe, NVMe, TLC

Multi array including world-facing third microphone

Dual speakers

Camera, HD RGB 720p + IR

Supports Wide Dynamic Range (WDR)

Wireless networking WLAN options with dual antennas (M.2 2230 socket PCIe/USB) (select products only)

2 Chapter 1 Product description

● Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth® 5 MU-MIMO M.2 2230 vPro 160-MHz PCI-e + USB WW with

2 antennas

● Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5 MU-MIMO M.2 2230 non-vPro 160-MHz PCI-e + USB WW with

2 antennas

● Intel 9560 ac 2×2 + Bluetooth 5 MU-MIMO M.2 2230 non-vPro 160-MHz MIPI + BRI WW

● Intel 9560 ac 2×2 + Bluetooth 5 MU-MIMO M.2 2230 vPro 160-MHz MIPI + BRI WW

WLAN antennas (2) congured at top of display panel

Support for HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)

Support for HP Connection Optimizer

Support for Miracast-certied devices

Support for S3/S4 wake on wireless LAN

Table 1-1 Product components and their descriptions (continued)

Category Description

Wireless networking

(continued)

Ports ● USB Type-C ports (Thunderbolt) (2)

Support for Dynamic BIOS SAR

Support for Turbo Lite Wi-Fi

Near-Field Communication (NFC) (select products only)

NXP NPC300 Near Field Communication Module

NFC antenna congured on computer

WWAN options with dual antennas (select products only)

● Integrated WWAN options (M.2 30 × 42 socket USB2): Intel XMM™ 7262 LTE-Advanced (CAT 6)

● Integrated WWAN options (M.2 30 × 42 socket PCIe): Intel XMM 7360 LTE-Advanced (CAT 9)

● Integrated WWAN options (M.2 30 × 42 socket PCIe): Intel XMM 7560 LTE-Advanced Pro (CAT 16)

SIM (4FF/nano SIM) user accessible on side of unit

WWAN modules compatible with programmable removable eSIM

WWAN antennas (2) (world wide 5 band, congured at top of display panel on WWAN models)

Supports WWAN after market option

● USB 3.1 Gen 1 Type A ports, 1 charging (2)

● Headphone/microphone combo jack

● High-denition multimedia interface (HDMI) v 1.4b

● External Nano (4FF) SIM slot for WWAN

Keyboard/pointing devices Keyboard:

● HP Collaboration Keyboard

● Backlit, spill-resistant with drain, HP Dura Keys

● Backlit, spill-resistant with drain, HP Dura Keys, privacy

TouchPad requirements

● Glass TouchPad

● Microsoft Precision Touchpad Default Gestures support

● Firmware PTP with lter driver

● No hybrid mode support

Power requirements Battery:

4-cell, 53 Whr, HP Long Life lithium polymer soft-pack battery

HP Fast Charge Technology (50% in 30 minutes with 65 W AC adapter)

AC adapter:

● 65 W HP Smart AC adapter, 4.5 mm, right angle

● 65 W HP Smart AC adapter, 4.5 mm, right angle – Argentina

● 65 W HP Smart AC adapter, 4.5 mm, right angle – EM

● 65 W HP Smart AC adapter, USB Type-C, straight

● 45 W HP Smart AC adapter, 4.5 mm, right angle

3

Table 1-1 Product components and their descriptions (continued)

Category Description

Power requirements

(continued)

Security Trusted Platform Module (TPM) 2.0, Inneon, soldered down

● 45 W HP Smart AC adapter, 4.5 mm, right angle – Argentina

● 45 W HP Smart AC adapter, 4.5 mm, right angle – 2-prong (Japan only)

● 45 W HP Smart AC adapter, USB Type-C, straight

Power cord:

● 3-wire plug,1.0 m, conventional power cord (C5)

● 3-wire plug,1.8 m, conventional power cord (C5)

● 2-wire plug,1.0 m, conventional power cord (C7)

● Duckhead power cord (C5NS), 1.0 m

● Duckhead power cord (C5NS), 1.8 m

● Duckhead adapter (C5NS)

Fingerprint sensor (select products only)

Security lock

Touch ngerprint sensor (landed, touch with 8 × 8 sensor) (select products only)

Preboot Authentication (password, smart card)

Smart Card Reader (active) (select products only)

Hardware-enforced rmware protection: HP Hardware Root of Trust + Sure Start Gen 4

Operating system1 Operating system version: Windows® 10 RS5

Preinstalled:

● Windows 10 Home 64-bit

● Windows 10 Home 64-bit Advanced

● Windows 10 Home 64-bit Advanced Single Language

● Windows 10 Home 64-bit Chinese Market CPPP

● Windows 10 Home 64-bit High-end Chinese Market CPPP

● Windows 10 Home 64-bit Plus

● Windows 10 Home 64-bit Plus Single Language

● Windows 10 Home 64-bit Plus Single Language APAC EM PPP

● Windows 10 Home 64-bit Plus Single Language India Market PPP

● Windows 10 Home 64-bit Plus Single Language Indonesia Market PPP

● Windows 10 Home 64-bit Single Language

● Windows 10 Home 64-bit Single Language APAC EM PPP

● Windows 10 Home 64-bit Single Language India Market PPP

● Windows 10 Home 64-bit Single Language Indonesia Market PPP

● Windows 10 Home 64-bit StF MSNA for Higher Education Strategic

4 Chapter 1 Product description

● Windows 10 Professional 64-bit

● Windows 10 Professional 64-bit Chinese Market

Table 1-1 Product components and their descriptions (continued)

Category Description

Operating system ● Windows 10 Professional 64-bit StF MSNA Plus

● Windows 10 Professional 64-bit StF MSNA Standard

● Windows 10 Professional 64-bit StF MSNA Strategic

● FreeDOS 3.0

Restore media:

● Windows 10 Driver DVD

● Windows 10 Driver USB

● Windows 10 Professional 64-bit Operating System DVD

● Windows 10 Professional 64-bit Operating System USB

Certied: Certied Microsoft WHQL

Web-only support:

Windows 10 Enterprise 64-bit

Windows 10 Professional 64-bit CBB 1803

Serviceability End-user replaceable part: AC adapter

5

2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right

Table 2-1 Right-side components and their descriptions

Component Description

(1) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.

(2) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not

prevent the computer from being mishandled or stolen.

(3) Audio-out (headphone)/Audio-in

(microphone) combo jack

(4) USB Type-C Thunderbolt ports with

HP Sleep and Charge (2)

Connects optional powered stereo speakers, headphones, earbuds, a headset,
or a television audio cable. Also connects an optional headset microphone.
This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before

putting on headphones, earbuds, or a headset. For additional safety
information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select

HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are

disabled.

Even when the computer is o, connect and charge most USB devices that
have a Type-C connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provide high-speed data transfer.

– and –

Connect a display device that has a USB Type-C connector, providing
DisplayPort output.

NOTE: Your computer may also support a Thunderbolt docking station.

NOTE: Cables and/or adapters (purchased separately) may be required.

6 Chapter 2 Components

Table 2-1 Right-side components and their descriptions (continued)

Component Description

(5) HDMI port Connects an optional video or audio device, such as a high-denition

(6) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or

(7) Battery light When AC power is connected:

(8) Power connector Connects an AC adapter.

television, any compatible digital or audio component, or a high-speed High
Denition Multimedia Interface (HDMI) device.

smartwatch, and provides high-speed data transfer.

● White: The battery charge is greater than 90 percent.

● Amber: The battery charge is from 0 to 90 percent.

● O: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery level. When the

battery has reached a critical battery level, the battery light begins
blinking rapidly.

● O: The battery is not charging.

Right 7

Left

Table 2-2 Left-side components and their descriptions

Component Description

(1) USB SuperSpeed port with HP

Sleep and Charge

(2) Power button and power light Power button:

Power light:

Connects a USB device, provides high-speed data transfer, and even when the
computer is o, charges most products such as a cell phone, camera, activity tracker,
or smartwatch.

● When the computer is o, press the button to turn on the computer.

● When the computer is on, press the button briey to initiate Sleep.

● When the computer is in the Sleep state, press the button briey to exit Sleep

(select products only).

● When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved

information.

If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲ Right-click the Power meter icon and then select Power Options.

● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The computer

shuts o power to the display and other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a power-saving state

that uses the least amount of power.

(3) Vent Enables airow to cool internal components.

(4) Volume button Controls speaker volume on the computer.

(5) Smart card reader Supports optional smart cards.

8 Chapter 2 Components

NOTE: The computer fan starts up automatically to cool internal components and

prevent overheating. It is normal for the internal fan to cycle on and o during routine
operation.

Display

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area

networks (WLANs).

(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area

networks (WWANs).

(3) Internal microphones Record sound.

(4) Camera(s) Allow(s) you to video chat, record video, and record still images. Some cameras

also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware and software

installed on your product.

(5) Camera privacy cover When closed, the camera privacy cover conceals the camera.

To reveal the camera for use, slide the cover to the left.

To conceal the camera, slide the cover to the right.

(6) Camera light(s) On: One or more cameras are in use.

(7) Ambient light sensor (select products

only)

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

Adjusts the brightness of the display, depending on the ambient light.

Display 9

Table 2-3 Display components and their descriptions (continued)

Component Description

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

10 Chapter 2 Components

Keyboard area

TouchPad

Table 2-4 TouchPad components and their descriptions

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard area 11

Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Fn lock light On: The fn key is locked. For more information, see {Xref Error!

Target does not exist.} .

(3) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(4) Microphone mute light ● On: Microphone is o.

● O: Microphone is on.

(5) Num lk light On: Num lock is on.

(6) Wireless light On: An integrated wireless device, such as a wireless local area

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

(7) Sharing or presenting light On: Sharing is on.

(8) Call answer light On: Call answer is on.

(9) Call end light On: Call end is on.

12 Chapter 2 Components

Speakers and ngerprint sensor

Table 2-6 Speakers and ngerprint sensor and their descriptions

Component Description

(1) Speakers Produce sound.

(2) Fingerprint sensor (select products only) Allows a ngerprint logon to Windows, instead of a password

logon.

▲ To use the ngerprint sensor, place your nger on the

ngerprint sensor until it reads your ngerprint.

IMPORTANT: To prevent ngerprint logon issues, make sure

when you register your ngerprint that all sides of your nger
are registered by the ngerprint sensor.

Keyboard area 13

Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with another key. Such key combinations are called
hot keys.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet

keys. When fn+num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the key.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is turned
back on.

14 Chapter 2 Components

Bottom

Table 2-8 Bottom components and their descriptions

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

Bottom 15

Top

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-9 Top components and their descriptions

Component Description

(1) WLAN antennas Send and receive wireless signals to communicate with

WLANs.

WWAN antennas (select products only) Send and receive wireless signals to communicate with

WWANs.

(2) Internal microphones Record sound.

16 Chapter 2 Components

Labels

The labels axed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,

inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Table 2-10 Identifying the service label

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Labels 17

Inserting a SIM card (select products only)

CAUTION: Inserting a SIM card of the wrong size could damage the SIM card or cause the SIM card to become

stuck in the slot. The use of SIM card adapters is not recommended. To prevent damage to the SIM card or the
connectors, use minimal force when inserting or removing a SIM card.

NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your

computer:

1. Go to http://www.hp.com/support, and then search for your computer by product name or number.

2. Select Product Information.

3. Refer to the listed options to determine which card to purchase.

To insert a SIM card, follow these steps:

1. Turn o the computer by using the Shut down command.

2. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is rmly seated.

NOTE: The SIM card in your computer may look slightly dierent from the illustration in this section.

To remove a SIM card, press in on the SIM card, and then remove it from the slot.

18 Chapter 2 Components

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are

on the service tag at the bottom of your computer. See Labels on page 17 for details.

Computer major components 19

Table 3-1 Computer major component part numbers and their descriptions

Item Component Spare part number

(1) 13.0-in., FHD, UWVA, TouchScreen display assembly:

AntiGlare, privacy lter, 1000 nits, equipped with webcam/microphone module and WLAN and

WWAN antenna

BrightView, privacy lter, 1000 nits, equipped with webcam/microphone module and WLAN

and WWAN antenna

BrightView, privacy lter, 1000 nits, equipped with webcam/microphone module and WLAN

antenna

AntiGlare, 400 nits, equipped with webcam/microphone module and WLAN and

WWAN antenna

400 nits, equipped with webcam/microphone module and WLAN and WWAN antenna L56437-001

400 nits, equipped with webcam/microphone module and WLAN antenna L56436-001

AntiGlare, 250 nits, equipped with HD webcam/microphone module and WLAN and

WWAN antenna

AntiGlare, 250 nits, equipped with HD webcam/microphone module and WLAN antenna L65320-001

AntiGlare, 220 nits, equipped with webcam/microphone module and WLAN and

WWAN antenna

AntiGlare, 220 nits, equipped with webcam/microphone module and WLAN antenna L56434-001

(2) Power button board (includes holder and cable) L56451-001

(3) Keyboard/top cover with backlight (includes backlight cable and keyboard cable):

For use in Belgium L56442-A41

L56441-001

L56439-001

L56440-001

L56438-001

L65321-001

L56435-001

For use in Brazil L56442-201

For use in Bulgaria L56442-261

For use in Canada L56442-DB1

For use in the Czech Republic and Slovakia L56442-FL1

For use in Denmark L56442-081

For use in Denmark and Finland L56442-DH1

For use in France L56442-051

For use in Germany L56442-041

For use in Greece L56442-151

For use in Hungary L56442-211

For use in Iceland L56442-DD1

For use in India L56442-D61

For use in Israel L56442-BB1

For use in Italy L56442-061

For use in Japan L56442-291

For use in Latin America L56442-161

20 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component part numbers and their descriptions (continued)

Item Component Spare part number

For use in the Netherlands L56442-B31

For use in North Africa L56442-FP1

For use in Norway L56442-091

For use in Portugal L56442-131

For use in Romania L56442-271

For use in Russia L56442-251

For use in Saudi Arabia L56442-171

For use in Slovenia L56442-BA1

For use in South Korea L56442-AD1

For use in Spain L56442-071

For use in Sweden and Finland L56442-B71

For use in Switzerland L56442-BG1

For use in Taiwan L56442-AB1

For use in Thailand L56442-281

For use in Turkey L56442-141

For use in Turkey F L56442-541

For use in the United Kingdom L56442-031

For use in the United States L56442-001

Keyboard/top cover with privacy lter (includes keyboard cable):

For use in Belgium L56443-A41

For use in Brazil L56443-201

For use in Bulgaria L56443-261

For use in Canada L56443-DB1

For use in the Czech Republic and Slovakia L56443-FL1

For use in Denmark L56443-081

For use in Denmark and Finland L56443-DH1

For use in France L56443-051

For use in Germany L56443-041

For use in Greece L56443-151

For use in Hungary L56443-211

For use in Iceland L56443-DD1

For use in India L56443-D61

For use in Israel L56443-BB1

Computer major components 21

Table 3-1 Computer major component part numbers and their descriptions (continued)

Item Component Spare part number

For use in Italy L56443-061

For use in Japan L56443-291

For use in Latin America L56443-161

For use in the Netherlands L56443-B31

For use in North Africa L56443-FP1

For use in Norway L56443-091

For use in Portugal L56443-131

For use in Romania L56443-271

For use in Russia L56443-251

For use in Saudi Arabia L56443-171

For use in Slovenia L56443-BA1

For use in South Korea L56443-AD1

For use in Spain L56443-071

For use in Sweden and Finland L56443-B71

For use in Switzerland L56443-BG1

For use in Taiwan L56443-AB1

For use in Thailand L56443-281

For use in Turkey L56443-141

For use in Turkey F L56443-541

For use in the United Kingdom L56443-031

For use in the United States L56443-001

(4) USB port bracket (included in the Bracket Kit, spare part number L56447-001)

(5) I/O port bracket (included in Plastics Kit, spare part number L56454-001)

(6) NFC module (includes cables) L56453-001

(7) TouchPad (includes TouchPad cable):

For use only on computer models equipped with NFC capability (includes NFC antenna) L56457-001

For use only on computer models not equipped with NFC capability L56458-001

(8) RTC battery not spared

(9) Fingerprint sensor board (includes cable and gasket) L56446-001

(10) Card reader board (includes cable) L56452-001

(11) NFC interface board (includes cable) L59058-001

(12) System board (includes processor, a graphics subsystem with UMA memory, and replacement thermal material):

Equipped with an Intel Core i7-8565U processor and the Windows 10 operating system L65059-601

22 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component part numbers and their descriptions (continued)

Item Component Spare part number

Equipped with an Intel Core i7-8565U processor and a non-Windows 10 operating system L65059-001

Equipped with an Intel Core i7-8650U processor and the Windows 10 operating system L64979-601

Equipped with an Intel Core i7-8650U processor and a non-Windows 10 operating system L64979-001

Equipped with an Intel Core i7-8650U processor, on storage recovery (OSR), and the

Windows 10 operating system

Equipped with an Intel Core i7-8650U processor, on storage recovery (OSR), and a non-

Windows 10 operating system

Equipped with an Intel Core i5-8365U processor and the Windows 10 operating system L64981-601

Equipped with an Intel Core i5-8365U processor and a non-Windows 10 operating system L64981-001

Equipped with an Intel Core i5-8265U processor and the Windows 10 operating system L64982-601

Equipped with an Intel Core i5-8265U processor and a non-Windows 10 operating system L64982-001

Equipped with an Intel Core i3-8145U processor and the Windows 10 operating system L64983-601

Equipped with an Intel Core i3-8145U processor and a non-Windows 10 operating system L64983-001

(13) Heat sink (includes replacement thermal material) L56445-001

(14) Fan L56444-001

(15) Solid-state drive shield (included in the Bracket Kit, spare part number L56447-001)

(16) Solid-state drive (M.2):

2 TB, PCIe, NVMe, TLC L60460-001

1 TB, PCIe, NVMe, TLC L60457-001

512 GB, PCIe, NVMe, TLC L60463-001

L64980-601

L64980-001

512 GB, PCIe, NVMe L64978-001

512 GB, PCIe, NVMe, TLC, self-encrypting drive (SED), Opal 2 L60462-001

512 GB, M.2, SATA-3. TLC, FIPS L60461-001

512 GB, PCIe, NVMe, 32 GB 3D Xpoint L65322-001

256 GB, PCIe, NVMe, TLC L60458-001

256 GB, PCIe, NVMe L60459-001

256 GB, SATA-3, TLC, Opal 2 L60464-001

128 GB, SATA-3, TLC L60456-001

(17) WLAN module:

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5 MU-MIMO M.2 2230 vPro 160-MHz PCI-e + USB WW

with 2 antennas

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5 MU-MIMO M.2 2230 non-vPro 160-MHz PCI-e + USB

WW with 2 antennas

Intel 9560 ac 2×2 + Bluetooth 5 MU-MIMO M.2 2230 non-vPro 160-MHz MIPI + BRI WW L22634-005

Intel 9560 ac 2×2 + Bluetooth 5 MU-MIMO M.2 2230 vPro 160-MHz MIPI + BRI WW L28418-005

L35284-005

L35282-005

Computer major components 23

Table 3-1 Computer major component part numbers and their descriptions (continued)

Item Component Spare part number

(18) WWAN module:

Intel XMM 7360 LTE-Advanced (Cat 9) L15398-002

Intel XMM 7560 LTE-Advanced Pro (Cat 16) L27188-002

Intel XMM 7262 LTE-Advanced (Cat 6) L35286-002

(19) Memory module shield (included in the Bracket Kit, L56447-001)

(20) Memory module (DDR4-2666, 1.2-V):

16 GB 937438-852

8 GB 937236-852

4 GB L10598-852

(21) Battery (4-cell, 53-Whr, 3.45-Ahr, includes cable) L34449-002

(22) Speakers (includes cable) L56456-001

(23) Bottom cover:

For use only on computer models with WWAN capability L56449-001

For use only on computer models without WWAN capability L56448-001

Miscellaneous parts

Table

3-2 Miscellaneous parts and their descriptions

Component Spare part number

AC adapter:

65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850

65 W AC adapter (non-PFC, S–3P, 4.5 mm) 710412-001

65 W AC adapter, USB Type-C, (non-PFC, 1.8-m) L32392-001

45 W HP Smart AC adapter (non-PFC, RC, 2P, 4.5 mm) 742436-001

45 W HP Smart AC adapter (non-PFC, RC, non-slim, 4.5 mm) 741727-001

45 W AC adapter, USB Type-C, (non-PFC, wall mount, 1.8 m ) L32390-001

Duck head adapter (premium, black, C5NS, with sticker)

For use in Australia L50818-004

For use in North America L50818-002

For use in the People’s Republic of China L50818-005

For use in South Korea L50818-001

For use in the United Kingdom L50818-003

Power cord (C5 connector, 1.8 m, conventional):

For use in Argentina L19357-002

24 Chapter 3 Illustrated parts catalog

Table 3-2 Miscellaneous parts and their descriptions (continued)

Component Spare part number

For use in Australia L19358-002

For use in Brazil L19359-002

For use in Denmark L19360-002

For use in Europe L19361-002

For use in India L19363-002

For use in Israel L19362-002

For use in Italy L19364-002

For use in Japan L19365-002

For use in North America L19367-002

For use in the People’s Republic of China L19368-002

For use in South Africa L19369-002

For use in South Korea L19366-002

For use in Switzerland L19370-002

For use in Taiwan L19372-002

For use in Thailand L19371-002

For use in the United Kingdom L19373-002

Power cord (C5 connector, 1.8 m, premium, with FDH sticker):

For use in Australia L45264-001

For use in Brazil L48055-001

For use in Denmark L50729-001

For use in Europe L45265-001

For use in Israel L45266-001

For use in Italy L45267-001

For use in Japan L45268-001

For use in North America L45269-001

For use in the People’s Republic of China L45270-001

For use in South Africa L45271-001

For use in Switzerland L45272-001

For use in Taiwan L45274-001

For use in Thailand L45273-001

For use in the United Kingdom L45275-001

Screw Kit L56455-001

Miscellaneous parts 25

Cable Kit

Table 3-3 Cable Kit part number, components, and their descriptions

Item Component Spare part number

Cable Kit, includes the following cables: L56450-001

(1) Power button board cable

(2) TouchPad cable

(3) NFC module cable

(4) NFC antenna cable

(5) Card reader cable

26 Chapter 3 Illustrated parts catalog

Plastics Kit

Table 3-4 Plastics Kit part number, components, and their descriptions

Item Component Spare part number

Plastics Kit, includes the following parts: L56454-001

(1) SIM tray

(2) SIM insert

(3) Fingerprint sensor insert

(4) Smart card reader insert

(5) I/O bracket

Plastics Kit 27

Bracket Kit

Table 3-5 Bracket Kit part number, components, and their descriptions

Item Component Spare part number

Bracket Kit, includes the following parts: L56447-001

(1) USB bracket

(2) Fingerprint sensor bracket

(3) Solid-state drive EMI shield

(4) Memory module EMI shield

28 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Non-marking, non-conductive pry tool

● Magnetic screwdriver

● Phillips P1 screwdriver

● Phillips P0 screwdriver

● Torx T5 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Tools required 29

Drive handling

IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items

only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive devices
or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to
electrostatic discharge (ESD) may not appear to be aected at all and can work perfectly throughout a normal
cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its
life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains
enough power to alter device parameters or melt silicon junctions.

30 Chapter 4 Removal and replacement procedures preliminary requirements

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:

● Dierent activities generate dierent amounts of static electricity.

● Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl oor

Motions of bench worker

Removing DIPs from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam.

NOTE: As little as 700 volts can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

Electrostatic discharge information 31

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:

● Wrist straps are exible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To

provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected
and t snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most

types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with a
maximum of one-megohm ± 10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, use the following precautions:

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the

work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle

them only at static-free work areas.

● Turn o power and input signals before inserting and removing connectors or test equipment.

● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.

● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

1,500

7,500

15,000

Materials and equipment that are recommended for use in preventing static electricity include:

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

● Static-dissipative table or oor mats with hard tie to ground

32 Chapter 4 Removal and replacement procedures preliminary requirements

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing one-megohm +/- 10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines 33

5 Removal and replacement procedures for

Customer Self-Repair parts

IMPORTANT: The Customer Self-Repair program is not available in all locations. Installing a part not supported

by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts

successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are

on the service tag at the bottom of your computer. See Labels on page 17 for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

There are as many as 10 screws that must be removed, replaced, or loosened when servicing Customer Self­Repair parts. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 29 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer

on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Bottom cover

Table 5-1 Bottom cover descriptions and part numbers

Description Spare part number

For use only on computer models with WWAN capability L56449-001

For use only on computer models without WWAN capability L56448-001

Before removing the bottom cover, follow this step:

▲ Prepare the computer for disassembly (Preparation for disassembly on page 34).

Remove the bottom cover:

1. Loosen the ve captive Torx T5 screws that secure the bottom cover to the computer.

2. Insert a non-marking, non-conductive tool at the hinges and separate the bottom cover from

the computer (1).

Component replacement procedures 35

3. Rotate the top (hinge side) of the cover up, and then lift it o the computer (2).

Reverse this procedure to install the bottom cover.

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Battery

Table 5-2 Battery description and part number

Description Spare part number

Battery (4-cell, 53-Whr, 3.45-Ahr, includes cable) L34449-002

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).

2. Remove the bottom cover (see Bottom cover on page 35).

Remove the battery:

1. Disconnect the battery cable from the system board (1).

2. Remove the ve Phillips M2.0 × 3.5 screws (2) that secure the battery to the computer.

3. Remove the battery from the computer (3).

Reverse this procedure to install the battery.

Component replacement procedures 37

WLAN module

Table 5-3 WLAN module descriptions and part numbers

Description Spare part number

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5 MU-MIMO M.2 2230 vPro 160-MHz PCI-e + USB WW with
2 antennas

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5 MU-MIMO M.2 2230 non-vPro 160-MHz PCI-e + USB WW with
2 antennas

Intel 9560 ac 2×2 + Bluetooth 5 MU-MIMO M.2 2230 non-vPro 160-MHz MIPI + BRI WW L22634-005

Intel 9560 ac 2×2 + Bluetooth 5 MU-MIMO M.2 2230 vPro 160-MHz MIPI + BRI WW L28418-005

L35284-005

L35282-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1/white WLAN

antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable
connects to the WLAN module #1/Aux terminal.

2. Remove the Phillips M2.0 × 2.5 screw (2) that secures the WLAN module to the bottom cover. (The WLAN

module tilts up.)

38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be

installed on the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 39

WWAN module

The WLAN module and WWAN module are not interchangeable.

The WWAN module is available on select models only.

Table 5-4 WWAN module descriptions and part numbers

Description Spare part number

Intel XMM 7360 LTE-Advanced (Cat 9) L15398-002

Intel XMM 7560 LTE-Advanced Pro (Cat 16) L27188-002

Intel XMM 7262 LTE-Advanced (Cat 6) L35286-002

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module ‘Main’ terminal. The blue

WWAN antenna cable is connected to the WWAN module ‘Aux’ terminal.

2. Remove the Phillips M2.0 × 2.0 screw (2) that secures the WWAN module to the computer. (The edge of the

module opposite the slot rises away from the computer.)

40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

Component replacement procedures 41

Solid-state drive

Table 5-5 Solid-state drive descriptions and part numbers

Description Spare part number

2 TB, PCIe, NVMe, TLC L60460-001

1 TB, PCIe, NVMe, TLC L60457-001

512 GB, PCIe, NVMe, TLC L60463-001

512 GB, PCIe, NVMe L64978-001

512 GB, PCIe, NVMe, TLC, self-encrypting drive (SED), Opal 2 L60462-001

512 GB, SATA-3. TLC, FIPS 140-2 L60461-001

512 GB, PCIe, NVMe, 32 GB 3D Xpoint L65322-001

256 GB, PCIe, NVMe, TLC L60458-001

256 GB, PCIe, NVMe, value L60459-001

256 GB, SATA-3, TLC, Opal 2 L60464-001

128 GB, SATA-3, TLC L60456-001

Solid-state drive shield (included in the Bracket Kit, spare part number L56447-001)

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the solid-state drive:

1. Remove the solid-state drive shield.

TIP: Clips on the system board secure the solid-state drive shield. When installing the shield, be sure to

insert the shield into the clips.

42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Remove the Phillips M2.0 × 2.0 screw (1), and then pull the solid-state drive module from the socket (2).

Reverse this procedure to install the solid-state drive.

Component replacement procedures 43

Memory module

Table 5-6 Memory descriptions and part numbers

Description Spare part number

16 GB memory module (DDR4-2666, 1.2-V) 937438-852

8 GB memory module (DDR4-2666, 1.2-V) 937236-852

4 GB memory module (DDR4-2666, 1.2-V) L10598-852

Memory module shield (included in the Bracket Kit, spare part number L56447-001)

Before removing the memory modules, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the memory modules:

1. Remove the two Phillips M2.0 × 3.0 screws (1) that secure the memory module shield to the system board.

2. Remove the memory module shield (2).

TIP: Clips on the system board secure the bottom edge of the memory module shield. When installing

the shield, be sure to insert the bottom edge of the shield into the clips.

3. Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle.

44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same

procedure to remove both memory modules.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do

not touch the components on the memory module. Do not bend the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

Install the memory modules:

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not

touch the components on the memory module. Do not bend the memory module.

1. Align the notched edge of the memory module with the tab in the memory module slot (1).

2. Press the module into the slot until seated (2).

3. Gently press down on the module edges until the side retention clips snap into place (3).

4. Replace the memory module shield.

Component replacement procedures 45

6 Removal and replacement procedures for

authorized service provider parts

IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.

Component replacement procedures

There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing the computer.
Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 29 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer

on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

46 Chapter 6 Removal and replacement procedures for authorized service provider parts

Display assembly

Table 6-1 Display assembly descriptions and part numbers

Description Spare part number

13.0-in., AntiGlare, FHD, UWVA, 1000 nits, TouchScreen display assembly equipped with webcam/
microphone module, privacy lter, and WLAN and WWAN antenna

13.0-in., BrightView, FHD, UWVA, 1000 nits, TouchScreen display assembly equipped with webcam/
microphone module, privacy lter, and WLAN and WWAN antenna

13.0-in., BrightView, FHD, UWVA, 1000 nits, TouchScreen display assembly equipped with webcam/
microphone module, privacy lter, and WLAN antenna

13.0-in., AntiGlare, FHD, UWVA, 400 nits, TouchScreen display assembly equipped with webcam/
microphone module and WLAN and WWAN antenna

13.0-in., FHD, UWVA, 400 nits, TouchScreen display assembly equipped with webcam/microphone module
and WLAN and WWAN antenna

13.0-in., FHD, UWVA, 400 nits, TouchScreen display assembly equipped with webcam/microphone module
and WLAN antenna

13.0-in., FHD, UWVA, AntiGlare, 250 nits, TouchScreen display assembly equipped with HD webcam/
microphone module and WLAN and WWAN antenna

13.0-in., FHD, UWVA, AntiGlare, 250 nits, TouchScreen display assembly equipped with HD webcam/
microphone module and WLAN antenna

13.0-in., FHD, UWVA, AntiGlare, 220 nits, TouchScreen display assembly equipped with webcam/
microphone module and WLAN and WWAN antenna

13.0-in., FHD, UWVA, AntiGlare, 220 nits, TouchScreen display assembly equipped with webcam/
microphone module and WLAN antenna

L56441-001

L56439-001

L56440-001

L56438-001

L56437-001

L56436-001

L65321-001

L65320-001

L56435-001

L56434-001

Before removing the display assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Disconnect the battery (see Battery on page 37).

Remove the display assembly:

1. Disconnect the webcam cable from the system board (1), and then remove the cable from the clip (2).

2. Disconnect the WWAN antenna cables from the WWAN module (3).

3. Disconnect the WLAN antenna cables from the WLAN module (4).

Component replacement procedures 47

4. Disconnect the display cable from the system board (5), and then remove the cable from the clips (6).

5. Open the display to open the hinges (1).

6. Remove the seven Phillips M2.5 × 5.0 screws (2) that secure the display hinges to the computer.

7. Separate the display from the computer by pulling the display up and away from the computer (3).

Reverse this procedure to install the display assembly.

48 Chapter 6 Removal and replacement procedures for authorized service provider parts

RTC battery

Table 6-2 RTC battery description and part number

Description Spare part number

RTC battery not spared

Before removing the RTC battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the RTC battery:

1. Disconnect the battery cable from the system board (1).

2. Lift the battery out of the computer (2). The battery is secured with adhesive.

Reverse this procedure to install the RTC battery

Component replacement procedures 49

NFC module

Table 6-3 NFC module description and part number

Description Spare part number

NFC module (includes cables) L56453-001

Before removing the NFC module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the NFC module:

1. Disconnect the TouchPad cable from the ZIF connector on the NFC module (1).

2. Disconnect the card reader board cable from the ZIF connector on the NFC module (2).

3. Remove the NFC module from the computer (3).

Reverse this procedure to install the NFC module.

50 Chapter 6 Removal and replacement procedures for authorized service provider parts

TouchPad

Table 6-4 TouchPad descriptions and part numbers

Before removing the TouchPad, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the TouchPad:

1. (NFC models only) Disconnect the NFC antenna cable from the ZIF connector on the NFC board (1).

2. Disconnect the TouchPad cable from the ZIF connector on the card reader board (2).

3. Remove the six Phillips M1.6 × 2.5 screws (3) that secure the TouchPad to the computer.

Description Spare part number

TouchPad for use only on computer models with NFC capability (includes TouchPad cable and NFC antenna) L56457-001

TouchPad for use only on computer models without NFC capability (includes TouchPad cable) L56458-001

The NFC antenna is spared with the TouchPad on models that oer NFC.

TIP: Removing these screws requires a Phillips P0 driver.

4. Remove the TouchPad from the computer (4).

Reverse this procedure to install the TouchPad.

Component replacement procedures 51

Card reader board

Table 6-5 Card reader board description and part number

Description Spare part number

Card reader board (includes cable) L56452-001

Before removing the card reader board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the card reader board:

1. (NFC models only) Disconnect the NFC board cable from the card reader board (1).

2. Disconnect the TouchPad cable from the card reader board (2).

3. Disconnect the card reader board cable from the system board (3).

4. Remove the three Phillips M2.0 × 2.0 screws (4) that secures the board to the computer.

5. Remove the card reader board from the computer (5).

Reverse this procedure to install the card reader board.

52 Chapter 6 Removal and replacement procedures for authorized service provider parts

NFC interface board

Table 6-6 NFC interface board description and part number

Description Spare part number

NFC interface board L59058-001

Card reader insert (for use on computer models without a card reader, available in the Plastics Kit, spare part number L56454-001)

Before removing the NFC interface board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the NFC interface board:

1. Disconnect the NFC board cable from the NFC interface board (1).

2. Disconnect the TouchPad cable from the NFC interface board (2).

3. Disconnect the NFC interface board cable from the system board (3).

4. Remove the NFC interface board from the computer (4).

Reverse this procedure to install the NFC interface board.

Component replacement procedures 53

Fan

Table 6-7 Fan description and part number

Description Spare part number

Fan L56444-001

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Disconnect the battery (see Battery on page 37).

TIP: You do not have to remove the fan to remove the system board. You can remove the fan with the system

board still installed.

Remove the fan:

1. Disconnect the fan cable from the system board (1).

2. Remove the three Phillips M2.5 × 3.5 screws (2) that secure the fan to the computer.

3. Remove the fan from the computer (3).

Reverse this procedure to install the fan.

54 Chapter 6 Removal and replacement procedures for authorized service provider parts

Heat sink

Table 6-8 Heat sink description and part number

Description Spare part number

Heat sink (includes replacement thermal material) L56445-001

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Disconnect the battery (see Battery on page 37).

TIP: You do not have to remove the heat sink to remove the system board. You can remove the heat sink with

the system board still installed.

Remove the heat sink:

1. Loosen the four captive Phillips screws (1) that secure the heat sink to the system board.

2. Remove the heat sink (2).

Component replacement procedures 55

3. Clean and reapply thermal material to the surfaces of the system board component (1) and

the heat sink (2) each time the heat sink is removed.

Reverse this procedure to install the heat sink.

56 Chapter 6 Removal and replacement procedures for authorized service provider parts

System board

All system board spare part kits include the processor, a graphics subsystem with UMA memory, and
replacement thermal material.

Table 6-9 System board descriptions and part numbers

Description Spare part number

Equipped with an Intel Core i7-8650U processor and the Windows 10 operating system L64979-601

Equipped with an Intel Core i7-8650U processor and a non-Windows 10 operating system L64979-001

Equipped with an Intel Core i7-8650U processor, on storage recovery (OSR), and the Windows 10
operating system

Equipped with an Intel Core i7-8650U processor, on storage recovery (OSR), and a non-Windows 10
operating system

Equipped with an Intel Core i7-8565U processor and the Windows 10 operating system L65059-601

Equipped with an Intel Core i7-8565U processor and a non-Windows 10 operating system L65059-001

Equipped with an Intel Core i5-8365U processor and the Windows 10 operating system L64981-601

Equipped with an Intel Core i5-8365U processor and a non-Windows 10 operating system L64981-001

Equipped with an Intel Core i5-8265U processor and the Windows 10 operating system L64982-601

Equipped with an Intel Core i5-8265U processor and a non-Windows 10 operating system L64982-001

Equipped with an Intel Core i3-8145U processor and the Windows 10 operating system L64983-601

Equipped with an Intel Core i3-8145U processor and a non-Windows 10 operating system L64983-001

L64980-601

L64980-001

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

4. Remove the memory module EMI cover (see Memory module on page 44).

When replacing the system board, be sure to remove the following components (as applicable) from
the defective system board and install them on the replacement system board:

● Memory modules (see Memory module on page 44)

● WLAN module (see WLAN module on page 38)

● WWAN module (see WWAN module on page 40)

● Solid-state drive (see Solid-state drive on page 42)

● Heat sink (see Heat sink on page 55)

● Fan (see Fan on page 54)

Remove the system board:

1. Disconnect the following cables and the SIM card holder from the system board:

(1) Webcam cable

Component replacement procedures 57

(2) WLAN module antenna cables

(3) Speaker cable

(4) WWAN module antenna cables

(5) Display cable

(6) Power button board cable

(7) Card reader board cable (ZIF)

(8) Keyboard backlight cable (ZIF)

(9) Keyboard cable (ZIF)

(10) RTC battery cable

(11) Fingerprint board cable (ZIF)

(12) Remove the SIM card holder for the slot

The SIM card holder is available in the Plastics Kit using spare part number L56454-001.

2. Remove the ve Phillips M2.0 × 3.5 screws (1) that secure the plastic I/O bracket to the computer, and then

remove the bracket (2).

The plastic I/O bracket is available in the Plastics Kit using spare part number L56454-001.

58 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. Remove the Phillips M2.0 × 3.5 screw that secures the metal USB bracket to the computer (3), and the

remove the bracket (4).

The USB bracket is available in the Bracket Kit using spare part number L56447-001.

4. Remove the two Phillips M2.0 × 2.5 screws that secure the system board to the computer.

Component replacement procedures 59

5. Lift the right side of the system board (1), and then pull the system board to the right to remove it from the

computer (2).

Reverse this procedure to install the system board.

60 Chapter 6 Removal and replacement procedures for authorized service provider parts

Speakers

Table 6-10 Speaker description and part number

Description Spare part number

Speakers (includes cable) L56456-001

Before removing the speakers, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

4. Remove the system board (see System board on page 57).

Remove the speakers:

1. Remove the two Phillips M2.0 × 2.0 screws (1) that secure the speakers to the computer.

2. Remove the speakers from the computer (2).

Reverse this procedure to install the speakers.

Component replacement procedures 61

Fingerprint sensor board

Table 6-11 Fingerprint sensor board and insert descriptions and part numbers

Description Spare part number

Fingerprint sensor board (includes cable and gasket) L56446-001

Fingerprint sensor insert (for use on computer models without a ngerprint sensor, available in the Plastics Kit, spare part number
L56454-001)

Before removing the ngerprint sensor board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

4. Remove the system board (see System board on page 57).

Remove the ngerprint sensor board:

1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the ngerprint sensor board bracket to the

computer.

2. Remove the bracket from the computer (2).

The ngerprint sensor bracket is available in the Bracket Kit using spare part number L56447-001.

3. Remove the ngerprint sensor board from the computer (3).

Reverse this procedure to install the ngerprint sensor board.

62 Chapter 6 Removal and replacement procedures for authorized service provider parts

Power button board

Table 6-12 Power button board description and part number

Description Spare part number

Power button board (includes holder and cable) L56451-001

Before removing the power button board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 46).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

4. Remove the system board (see System board on page 57).

Remove the power button board:

1. Lift the power button board holder straight up and out of the computer (1).

TIP: Be sure to note the orientation of the power button board holder so you can replace it correctly when

installing the power button board.

2. Lift the power button board and cable straight up and out of the computer (2).

Reverse this procedure to install the power button board.

Component replacement procedures 63

Keyboard/top cover

The keyboard/top cover remains after removing all other spare parts from the computer.

Table 6-13 Keyboard/top cover with backlight description and spare part numbers

For use in country
or region

Keyboard/top cover with backlight (includes
backlight cable and keyboard cable):

Belgium L56442-A41 India L56442-D61 Slovenia L56442-BA1

Brazil L56442-201 Israel L56442-BB1 South Korea L56442-AD1

Bulgaria L56442-261 Italy L56442-061 Spain L56442-071

Canada L56442-DB1 Japan L56442-291 Sweden and Finland L56442-B71

The Czech Republic
and Slovakia

Denmark L56442-081 The Netherlands L56442-B31 Taiwan L56442-AB1

Denmark and
Finland

France L56442-051 Norway L56442-091 Turkey L56442-141

Germany L56442-041 Portugal L56442-131 Turkey F L56442-541

Greece L56442-151 Romania L56442-271 The United Kingdom L56442-031

Hungary L56442-211 Russia L56442-251 The United States L56442-001

Spare part number For use in country

or region

Iceland L56442-DD1 Saudi Arabia L56442-171

L56442-FL1 Latin America L56442-161 Switzerland L56442-BG1

L56442-DH1 North Africa L56442-FP1 Thailand L56442-281

Spare part number For use in country

or region

Spare part number

Table 6-14 Keyboard/top cover with privacy lter description and spare part numbers

For use in country
or region

Keyboard/top cover with backlight (includes
and keyboard cable):

Belgium L56443-A41 India L56443-D61 Slovenia L56443-BA1

Brazil L56443-201 Israel L56443-BB1 South Korea L56443-AD1

Bulgaria L56443-261 Italy L56443-061 Spain L56443-071

Canada L56443-DB1 Japan L56443-291 Sweden and Finland L56443-B71

The Czech Republic
and Slovakia

Denmark L56443-081 The Netherlands L56443-B31 Taiwan L56443-AB1

Denmark and
Finland

France L56443-051 Norway L56443-091 Turkey L56443-141

Germany L56443-041 Portugal L56443-131 Turkey F L56443-541

Spare part number For use in country

or region

Iceland L56443-DD1 Saudi Arabia L56443-171

L56443-FL1 Latin America L56443-161 Switzerland L56443-BG1

L56443-DH1 North Africa L56443-FP1 Thailand L56443-281

Spare part number For use in country

or region

Spare part number

64 Chapter 6 Removal and replacement procedures for authorized service provider parts

Table 6-14 Keyboard/top cover with privacy lter description and spare part numbers (continued)

For use in country
or region

Greece L56443-151 Romania L56443-271 The United Kingdom L56443-031

Hungary L56443-211 Russia L56443-251 The United States L56443-001

Spare part number For use in country

or region

Spare part number For use in country

or region

Spare part number

Component replacement procedures 65

7 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use

the up arrow key or the down arrow key on the keyboard.

● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the

on-screen instructions.

To exit Computer Setup, choose one of the following methods:

● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit,

and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 66.

2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

66 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults

and Exit.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing and
troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 66.

2. Select Main, and then select System Information.

3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit,

and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 67.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a

BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

Using Computer Setup 67

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You may need this information to locate
the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is
complete. If no instructions are displayed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not
be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 66.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

68 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS for
attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the
BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Using HP Sure Start (select products only) 69

8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows operating
system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install it.
To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows

on page 70.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support
or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:

● A Failure ID link is displayed. Select the link and follow the on-screen instructions.

● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-

screen instructions.

● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

70 Chapter 8 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash

drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or number in

the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the

specic Windows diagnostics version to be downloaded to your computer or USB ash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,

double-click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 72.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating system
so that it can isolate hardware failures from issues that are caused by the operating system or other software
components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:

▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The

HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically lled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

Using HP PC Hardware Diagnostics UEFI 71

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 72.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and

then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must

use a Windows computer to download and create the HP UEFI support environment because only .exe les are
provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB ash
drive:

72 Chapter 8 Using HP PC Hardware Diagnostics

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following
customizations:

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP

website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 73

● Set a location for storing the test results. You can also set the user name and password settings used for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

74 Chapter 8 Using HP PC Hardware Diagnostics

9 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

● Backing up your personal information—You can use Windows tools to back up your personal information

(see Using Windows tools on page 75).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools

on page 75).

● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool (select

products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create

recovery media (select products only) on page 75).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 75).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%

charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1. Select the Start button, and then select the Get Help app.

2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

To download the tool:

▲ Go to the Microsoft Store and search for HP Cloud Recovery.

For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using the
Cloud Recovery Tool (Windows 10, 7)."

Backing up information and creating recovery media 75

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 75.

Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were installed
at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud Recovery
Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select

products only) on page 75.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

76 Chapter 9 Backing up, restoring, and recovering

10 Specications

Table 10-1 Computer specications

Metric U.S.

Computer dimensions

Width 306.7 mm 12.07 in

Depth 215.2 mm 8.47 in

Height (anti glare models) 17.8 mm 0.70 in

Height (non-anti glare models) 16.9 mm 0.66 in

Weight 1350.0 g 2.97 lbs

Input power Rating

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

19.5 V dc @ 3.33 A – 65 W

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

77

11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac,
or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the

country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or

250 V ac, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer.

78 Chapter 11 Power cord set requirements

Requirements for specic countries and regions

Table 11-1 Power cord requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specic countries and regions 79

Table 11-1 Power cord requirements for specic countries and regions (continued)

Country/region Accredited agency Applicable note number

2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall plug)

must bear the CCC certication mark.

5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be

on each element. Corset approval number and logo must be printed on a ag label.

6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable, and

wall plug) must bear the BSMI certication mark.

7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and

CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size, with
plug BS 1363/A with BSI or ASTA marks.

80 Chapter 11 Power cord set requirements

12 Statement of memory volatility

The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered o and the hard drive has been removed.

HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.

Following system shutdown and removal of all power sources from an HP Business computer system, personal
data can remain on volatile system memory (DIMMs) for a nite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the computer, including the nonvolatile memory
found in Intel-based and AMD-based system boards.

NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this chapter.

Current BIOS steps

1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.

Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.

conguration.

a. Turn on or restart the computer, and then quickly press esc.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.

The computer will reboot.

c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at

the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to

restore security level defaults.

The computer will reboot.

e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at

the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.

Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection
to return to the prior menu.

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under

the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for
DriveLock password on restart. Select OK to proceed.

81

h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning

message.

The computer will reboot.

i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at

the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit, and

then select Shutdown.

k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader, one

or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or
tap F1 to accept or F2 to reject.

l. Remove all power and system batteries for at least 24 hours.

2. Complete one of the following:

● Remove and retain the storage drive.

– or –

● Clear the drive contents by using a third-party utility designed to erase data from an SSD.

– or –

● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:

IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.

a. Turn on or restart the computer, and then quickly press esc.

b. Select the Security menu and scroll down to the Utilities menu.

c. Select Hard Drive Utilities.

d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then

follow the on-screen instructions to continue.

– or –

● Clear the contents of the drive using the following Disk Sanitizer commands steps:

IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer

into an AC outlet before starting.

a. Turn on or restart the computer, and then quickly press esc.

b. Select the Security menu and scroll down to the Utilities menu.

c. Select Hard Drive Utilities.

d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then

follow the on-screen instructions to continue.

82 Chapter 12 Statement of memory volatility

Nonvolatile memory usage

Table 12-1 Troubleshooting steps for nonvolatile memory usage

Nonvolatile
memory type Amount (Size)

HP Sure Start ash
(select models
only)

Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory

8 MB No Yes Provides

256 bytes No Yes Stores system

Does this
memory
store
customer
data?

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

protected
backup of
critical System
BIOS code, EC
rmware, and
critical
computer
conguration
data for select
platforms that
support HP Sure
Start.

For more
information, see

Using HP Sure
Start (select
models only)
on page 86.

date and time
and noncritical
data.

How is data input into this
memory?

Data cannot be written to this
device via the host processor.
The content is managed solely
by the HP Sure Start
Embedded Controller.

RTC battery backed-up CMOS
is programmed using
Computer Setup (BIOS), or by
changing the Microsoft®
Windows date & time.

How is this memory write­protected?

This memory is protected
by the HP Sure Start
Embedded Controller.

This memory is not write­protected.

Controller (NIC)
EEPROM

DIMM Serial
Presence Detect
(SPD) conguration
data

System BIOS 9 MB Yes Yes Stores system

64 KB (not
customer
accessible)

256 bytes per
memory
module, 128
bytes
programmable
(not customer
accessible)

No Yes Stores NIC

conguration
and NIC

rmware.

No Yes Stores memory

module
information.

BIOS code and
computer
conguration
data.

NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.

DIMM SPD is programmed by
the memory vendor.

System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Conguration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.

A utility must be used to
write data to this memory
and is available from the
NIC vendor. Writing data to
this ROM in an
inappropriate manner will
render the NIC non­functional.

Data cannot be written to
this memory when the
module is installed in a
computer. The specic
write-protection method
varies by memory vendor.

NOTE: Writing data to

this ROM in an
inappropriate manner can
render the computer non­functional.

A utility must be used for
writing data to this
memory and is available
on the HP website; go to

http://www.hp.com/
support. Select Find your

Nonvolatile memory usage 83

Table 12-1 Troubleshooting steps for nonvolatile memory usage (continued)

Nonvolatile
memory type Amount (Size)

Intel Management
Engine Firmware
(present only in
select Elite or Z
models. For more
information, go to

http://www.hp.com/
support. Select

Find your product,
and then follow
the on-screen
instructions.)

Bluetooth ash
(select products
only)

1.5 MB or 7 MB Yes Yes Stores

2 Mb No Yes Stores

Does this
memory
store
customer
data?

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.

Bluetooth
conguration
and rmware.

How is data input into this
memory?

Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure rmware update utility.
Unique Provisioning Data can
be entered at the factory or by
an administrator using the
Management Engine (MEBx)
setup utility. The third-party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an administrator
to have access to the space.

Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.

How is this memory write­protected?

product, and then follow
the on-screen
instructions.

The Intel chipset is
congured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility must be used
for updating the rmware.
Only rmware updates
digitally signed by Intel
can be applied using this
utility.

A utility must be used for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.

802.11 WLAN
EEPROM

Webcam (select
products only)

Fingerprint reader
(select products
only)

4 Kb to 8 Kb No Yes Stores

conguration
and calibration
data.

64 Kb No Yes Stores webcam

conguration
and rmware.

512 KB ash Yes Yes Stores

ngerprint
templates.

802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.

Webcam memory is
programmed using a utility
from the device manufacturer
that can be run from
Windows.

Fingerprint reader memory is
programmed by user
enrollment in HP ProtectTools
Security Manager.

A utility must be used for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.

A utility must be used for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.

Only a digitally signed
application can make the
call to write to the ash.

84 Chapter 12 Statement of memory volatility

Questions and answers

1. How can the BIOS settings be restored (returned to factory settings)?

IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and

answer 6 for steps to securely erase data.

Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information
about resetting the keys.

a. Turn on or restart the computer, and then quickly press esc.

b. Select Main, and then select Apply Factory Defaults and Exit.

c. Follow the on-screen instructions.

d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?

The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between
the platform rmware and an operating system (OS). It is a replacement for the older BIOS architecture, but
supports much of the legacy BIOS functionality.

Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this environment,
you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make menu and conguration selections. The UEFI BIOS also contains basic system
diagnostics.

The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment allows
the loading and execution of software programs from storage devices to provide more functionality, such
as advanced hardware diagnostics (with the ability to display more detailed system information) and
advanced rmware management and recovery software.

HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

3. Where does the UEFI BIOS reside?

The UEFI BIOS resides on a ash memory chip. A utility must be used to write to the chip.

4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How

would this data be written?

The DIMM SPD memory contains information about the memory module, such as size, serial number, data
width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory module
is not installed in a computer. Various third-party tools are available to read SPD memory.

5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?

This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
conguration data.

6. How can the BIOS security be reset to factory defaults and data erased?

Questions and answers 85

IMPORTANT: Resetting will result in the loss of information.

These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.

a. Turn on or restart the computer, and then quickly press esc.

b. Select Main, and then select Reset Security to Factory Defaults.

c. Follow the on-screen instructions.

d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

7. How can the Custom Secure Boot Keys be reset?

Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure Boot
Keys.

a. Turn on or restart the computer, and then quickly press esc.

b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen

instructions.

c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and then

follow the on-screen instructions to continue.

Using HP Sure Start (select models only)

Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores
the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure
Start congured and enabled. HP Sure Start is congured and already enabled so that most users can use the HP
Sure Start default conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

86 Chapter 12 Statement of memory volatility

13 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

87

Index

A

AC adapter

spare part numbers 24
ambient light sensor, identifying 9
antennas

disconnecting 40
audio, product description 2
audio-out (headphone)/audio-in

(microphone) combo jack,
identifying 6

B

backup, creating 75
backups 75
battery

removal 37

spare part number 24, 37
battery light 7
BIOS

determining version 67

downloading an update 67

updating 67
Bluetooth label 17
boot order

changing using the f9 prompt 68
boot order, changing 76
bottom 17
bottom cover

removal 35

spare part numbers 35
bottom cover, spare part numbers

24

buttons

left TouchPad 11

power 8

right TouchPad 11

C

call answer light 12
call end light 12
camera 9

identifying 9
camera light, identifying 9
Camera privacy cover 9
caps lock light, identifying 12

card reader board

removal 52
spare part number 22, 52

cautions

electrostatic discharge 30

components

bottom 15
display 9
keyboard area 11
left side 8
right side 6

top 16
computer major components 19
Computer Setup

navigating and selecting 66

restoring factory settings 66

starting 66
computer setup 66
connector, power 7

D

display assembly

removal 47

spare part numbers 20
display components 9
display panel

product description 1
duck head adapter

spare part numbers 24

E

electrostatic discharge (ESD) 30

preventing damage 31
embedded numeric keypad,

identifying 14

esc key, identifying 14

F

fan

removal 54

spare part number 23, 54
ngerprint sensor board

removal 62

spare part number 22, 62
ngerprint sensor, identifying 13

fn key, identifying 14
fn lock light, identifying 12

G

graphics, product description 1
grounding methods 32
guidelines

packaging 33
transporting 33
workstation 30

H

HDMI port, identifying 7
heat sink

removal 55
spare part number 23, 55

HP PC Hardware Diagnostics UEFI

downloading 72
starting 72
using 71

HP PC Hardware Diagnostics Windows

downloading 70
installing 71
using 70

HP Recovery media

recovery 76

HP Sure Start 86

I

I/O port bracket

spare part number 22

internal microphones, identifying 9,

16

J

jacks

audio-out (headphone)/audio-in

(microphone) combo 6

K

keyboard/pointing devices, product

description 3

keyboard/top cover

removal 64
spare part numbers 20, 21, 64

88 Index

keypad

embedded numeric 14

keys

esc 14
fn 14
Windows 14

L

labels

Bluetooth 17
regulatory 17
serial number 17
service 17
wireless certication 17

WLAN 17
left side components 8
lights

AC adapter and battery 7

battery 7

call answer 12

call end 12

camera 9

caps lock 12

fn lock 12

microphone mute 12

num lock 12

power 8

sharing or presenting 12

wireless 12

M

memory

nonvolatile 81

volatile 81
memory module

removal 44

spare part numbers 24, 44
memory module shield

removal 44

spare part number 24, 44
memory, product description 1, 2
microphone

product description 2
microphone mute light, identifying

12

model name 1

N

NFC interface board

removal 53

spare part number 22, 53

NFC module

removal 50
spare part number 22

spare part numbers 50
nonvolatile memory 81
num lock light 12

O

operating system recovery storage,

product description 2

operating system, product

description 4, 5

P

packaging guidelines 33
ports

HDMI 7

product description 3

USB SuperSpeed 7

USB SuperSpeed port with HP

Sleep and Charge 8

USB Type-C Thunderbolt port with

HP Sleep and Charge 6

power button board

removal 63

spare part number 20, 63
power button, identifying 8
power connector

identifying 7
power cord

requirements for all countries 78

requirements for specic countries

and regions 79
set requirements 78
spare part numbers 24, 25

power light, identifying 8
power requirements, product

description 3, 4
processor, product description 1
product description

audio 2
display panel 1
graphics 1
keyboard/pointing devices 3
memory 1, 2
microphone 2
operating system 4, 5
operating system recovery

storage 2

ports 3

power requirements 3, 4
processors 1
product name 1
security 4
serviceability 5
storage 2
video 2

wireless networking 2, 3
product name 1
product name and number,

computer

R

recovery 75

discs 76

HP Recovery partition 76

media 76

USB ash drive 76
recovery media

creating using HP Cloud Recovery

Download Tool 75

creating using Windows tools 75
regulatory information

regulatory label 17

wireless certication labels 17
Remote HP PC Hardware Diagnostics

UEFI settings

customizing 73

using 73
removal/replacement

procedures, Customer Self-

Repair 34
removal/replacement procedures 46
removing personal data from volatile

system memory 81
restoring 75
right side components 6
RTC battery

removal 49
spare part numbers 49

S

Screw Kit, spare part number 25
security cable slot, identifying 6
security, product description 4
serial number, computer 17
service labels, locating 17
serviceability, product description 5

17

Index 89

setup utility

navigating and selecting 66
restoring factory settings 66

sharing or presenting light,

identifying 12
SIM card, inserting 18
SIM slot, identifying 6
slots

security cable 6
SIM card 6

smart card 8
smart card slot, identifying 8
solid-state drive

removal 42

spare part numbers 23, 42
solid-state drive shield

removal 42

spare part number 23, 42
speakers

removal 61

spare part number 24, 61
speakers, identifying 13
special keys, using 14
static electricity 31
storage, product description 2
Sure Start

using 69
system board

removal 57

spare part numbers 22, 57
system memory, removing personal

data from volatile 81

system restore point, creating 75

T

Thunderbolt port with HP Sleep and

Charge

identifying USB Type-C 6
TouchPad

removal 51

spare part numbers 22, 51
TouchPad buttons

identifying 11
TouchPad zone

identifying 11
TPM settings 68
transporting guidelines 33
traveling with the computer 17

U

USB port bracket

spare part number 22

USB SuperSpeed port with HP Sleep

and Charge, identifying 8
USB SuperSpeed port, identifying 7
USB Type-C Thunderbolt port with HP

Sleep and Charge, identifying 6

V

vent, identifying 15
vents, identifying 8
video, product description 2
volume button, identifying 8

W

Windows

backup 75
recovery media 75

system restore point 75
Windows key, identifying 14
Windows tools, using 75
wireless antennas

disconnecting 40
wireless antennas, identifying 9, 16
wireless certication label 17
wireless light, identifying 12
wireless netowrking, product

description 2, 3
WLAN antennas, identifying 9, 16
WLAN device 17
WLAN label 17
WLAN module

removal 38

spare part numbers 23, 38
workstation guidelines 30
WWAN antennas, identifying 9, 16
WWAN module

removal 40

spare part numbers 24, 40

90 Index