HP DeskJet 960C, DeskJet 980C, DeskJet 990C Quick Reference Guide

Windows

Macintosh

quick reference guide

hp deskjet 990c/980c/960c series

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acknowledgements

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated.

Mac, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.

notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

terms and conventions

The following terms and conventions are used in the quick reference guide:

terms

The HP Deskjet 990c, 980c, and 960c series printers may be referred to as

HP Deskjet

symbols

The > symbol guides you through a series of software steps. For example:

Click

Start

Programs

hp deskjet 9xx series

Release Notes

to view the Release Notes.

cautions

Caution

A For example:

indicates possible damage to the HP Deskjet printer or to other equipment.

Caution!

nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.

Do not touch the print cartridge ink

HP Deskjet 9xx

quick reference guide

hp deskjet 990c/980c/960c series

table of contents

introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

software updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

viewing quick help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Windows 95, 98, Me, 2000, and NT 4.0 users . . . . . . . . . . . . . . . . . . . . . . .4

Macintosh users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

viewing printer information in Windows 3.1x and DOS. . . . . . . . . . . . . . . . . . . 6

Windows 3.1x users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

DOS users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

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contacting hp customer care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

hp’s support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

hp customer care e-support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

hp customer care by phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

obtaining hp customer care repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

obtaining a warranty extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

solving Windows installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

environmental statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover

iii

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introducing the hp deskjet printer

what’s in the box

Thank you for buying an HP Deskjet printer! Your printer box contains the following items:

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• HP Deskjet printer (990c series, 980c series, or 960c series)

• Automatic two-sided printing module (may not be available in all printer models)

• Powe r cord

• Printer software CD

•quick reference guide

• quick start poster

• Black print cartridge

• Tri-color print cartridge

If any of these items is missing from your box, talk to your HP dealer or contact HP customer care. See “contacting hp customer care” for more information.

1. printer 2.

6. tri-color print cartridge 7. power cord 8. automatic two-sided printing module (not available in all printer models)

quick start

poster 3.

quick reference guide

4. printer software 5. black print cartridge

print cartridges

printer cables

The HP Deskjet printer box includes both a black and a color print cartridge. Each print cartridge box, and the electronic

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quick help manual, contain installation instructions.

When you replace a print cartridge, verify that you have the correct part number:

• Black—

• Tri -color —hp 78 (hp c65

hp 45 (hp 516

45a

78d

• Large Tri-color—hp 78 (hp c65

1. black print cartridge 2. tri-color print cartridge 3. ink nozzles 4. copper contacts

5. protective vinyl tape

Caution!

cartridge, do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. In addition, do not remove the copper strips. They are required electrical contacts.

When you replace a print

A printer cable is not included in the box. Purchase one of the following cables to connect the printer to your computer:

• An IEEE 1284-compliant parallel interface cable which is used with all Windows systems

• A USB-compliant interface cable

)

78a

which is used with both Macintosh systems and Windows 98, Me, and 2000 systems

software updates

Printer software, also called the printer driver, communicates your print requests to the printer. Use either of the following methods to obtain copies and updates of the printer software:

• Download the printer software from HP’s Website.

• Phone HP customer care to request a CD containing the software update files.

See “contacting hp customer care” for customer care telephone numbers and Website addresses.

finding information

Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate the printer, and find help when you need it. The following chart indicates where to find specific types of information.

for information about... see... platform

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Setting up the printer and installing the printer software

Printer features, specifications, maintenance, printer cartridges, how to print, and printer problem solving

Printer box contents, HP customer care, warranty information, and installation problem solving

Connecting the printer to a network

Hardware and software compatibility with the printer

quick start

quick help

(See “viewing information)

User’s Guide (See

information in Windows 3.1x and DOS” for information)

quick reference guide

HP’s

hp deskjet Click

deskjet 9xx series notes

poster Windows

release

” for

quick help

“viewing printer

Windows network guid

release notes

Start> Programs> hp

(all versions) and Macintosh

Windows (all versions) and Macintosh

eWindows

(all versions except 3.1)

Windows (all versions except 3.1)

Onscreen options in the printer software

What’s This

Click the right mouse button in the relevant screen.

Bubble help (Macintosh) Click the mouse button in the relevant screen.

help (Windows)

Windows (all versions except 3.1) and Macintosh

viewing quick help

The electronic manual, quick help, offers instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur.

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Windows 95, 98, Me, 2000, and NT 4.0 users

Open quick help through the hp printer assistant, a tool that also provides:

• Support through HP’s customer care

• Printing ideas

• Shopping links to other HP products

• Links to printer software updates

A printer assistant icon is displayed on the Windows desktop after you install the printer software.

accessing

To view quick help:

Double-click the

on your computer desktop

quick help

hp printer assistant

990c printer

assistant

icon

Adobe Acrobat versions of

The quick help manual is also available in the following languages:

• Arabic

• Bahasa Indonesia

• Bulgarian

• Croatian

• Estonian

• Greek

• Hebrew

• Kazak

• Lithuanian

• Romanian

• Slovak

• Slovene

• Turkish

quick help

The hp printer assistant appears. Click the

the manual’s topics.

You can also open quick help from the Start menu by clicking >

hp deskjet 9xx series

assistant

quick help

button to display

Start

Programs

9xx printer

+ 17 hidden pages