HP Deskjet 9600 User's Guide
hp deskjet 9600 series
user's guide
hp deskjet 9600 series
user’s guide
Copyright Information
© 2003 Copyright
Hewlett-Packard Development
Company, L.P.
Reproduction, adaptation or
translation without prior written
permission is prohibited,
except as allowed under the
copyright laws.
Edition 1.1, 11/2003
Notice
The information contained
herein is subject to change
without notice.
The only warranties for HP
products and services are set
forth in the express warranty
statements accompanying
such products and services.
Nothing herein should be
construed as constituting an
additional warranty. HP shall
not be liable for technical or
editorial errors or omissions
contained herein.
A user of the Hewlett-Packard
product associated with this
guide is granted a license to:
a) print hard copies of this user
guide for PERSONAL,
INTERNAL, or COMPANY use
subject to the restriction not to
sell, resell, or otherwise
distribute the hard copies; and
b) place an electronic copy of
this user guide on a network
server, provided access to the
electronic copy is limited to
PERSONAL, INTERNAL users
of the Hewlett-Packard product
associated with this guide.
Acknowledgements
HP ColorSmart III and HP
PhotoREt IV are trademarks of
Hewlett-Packard Company.
Microsoft
Windows NT
®
, Windows®,
®
, and MS-DOS®
are U.S.-registered trademarks
of Microsoft Corporation.
®
Pentium
is a U.S.-registered
trademark of Intel Corporation.
TrueType™ is a U.S.
trademark of Apple Computer,
Inc.
®
UNIX
is a registered
trademark of the Open Group.
Safety Information
Always follow basic safety
precautions when using this
product to reduce risk of injury
from fire or electric shock.
1 Read and understand all
instructions in the
documentation that
comes with the printer.
2 Use only a grounded
electrical outlet when
connecting this product to
a power source. If you do
not know whether the
outlet is grounded, check
with a qualified electrician.
3 Observe all warnings and
instructions marked on
the product.
4 Unplug this product from
wall outlets before
cleaning.
5 Do not install or use this
product near water, or
when you are wet.
6 Install the product
securely on a stable
surface.
7 Install the product in a
protected location where
no one can step on or trip
over the line cord, and the
line cord cannot be
damaged.
8 If the product does not
operate normally, see
“Troubleshooting”.
9 There are no
user-serviceable parts
inside. Refer servicing to
qualified service
personnel.
ENWW
Contents
Welcome
Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Using this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Getting more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Visual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Getting started
Understanding the printer parts and functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Auto-duplex unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Connecting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Connecting directly using a USB or parallel cable (Windows). . . . . . . . . . . . . . . . .2-5
Sharing the printer on a locally shared network (Windows). . . . . . . . . . . . . . . . . . .2-8
Connecting directly using a USB cable (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . .2-10
Connecting to a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
Uninstalling the printer software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
Customizing the printer software setup program . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15
Installing other software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15
To complete a software-first installation (recommended) . . . . . . . . . . . . . . . . .2-6
To complete a hardware-first installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
To share a printer connected to your computer (the server). . . . . . . . . . . . . . .2-8
To use a printer connected to another computer (clients). . . . . . . . . . . . . . . . .2-9
To share the printer on a peer-to-peer network (Mac OS) . . . . . . . . . . . . . . .2-10
To install the printer driver on the PC or server (Windows) . . . . . . . . . . . . . .2-11
To install the printer driver on a client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
To add a network port to the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
Connecting to a network (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Using print cartridges and accessories
Using the auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Installing the auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Using the print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Installing or replacing the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Aligning the print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Cleaning the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
To clean the print cartridges automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
To clean the print cartridges manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Maintaining the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Storing the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Printing with a single print cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Printing and loading media
Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Tips for selecting and using print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Understanding specifications for supported media . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Understanding supported media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Understanding supported media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Understanding supported media weights and capacities . . . . . . . . . . . . . . . . .4-5
ENWW iii
Setting minimum margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6
Loading media in the input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Using the automatic paper-type sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9
Changing default print settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
Understanding smart software features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
Printing a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13
Printing with the front or rear manual feed slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
Printing on various media types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Printing on custom-sized paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Printing on envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18
Printing on cards and smaller-sized media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19
Printing digital photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21
Printing with six-ink color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21
Guidelines for printing photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21
Understanding digital photography technologies. . . . . . . . . . . . . . . . . . . . . . . . . .4-22
PhotoREt printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22
4800 x 1200 optimized dpi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22
Printing Exif Print-enhanced photographs. . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22
HP photo imaging software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23
Printing borderless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-24
Printing on both sides (duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26
Guidelines for printing on both sides of the paper. . . . . . . . . . . . . . . . . . . . . . . . .4-26
Performing manual duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-27
Performing auto-duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28
Advantages of using the auto-duplex unit. . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28
Printing multiple pages on a single sheet of paper . . . . . . . . . . . . . . . . . . . . . . . . . . .4-29
Printing booklets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30
Performing manual booklet printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30
Performing automatic booklet printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31
Printing posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32
Printing banners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-33
Printing labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34
Printing iron-on transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35
Cancelling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36
Printing from MS-DOS software programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37
Using the Toolbox
Printer Status tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Information tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
HP Instant Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Using myPrintMileage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
To access the myPrintMileage website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
To enable myPrintMileage AutoSend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Printer Services tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Using the HP Inkjet Toolbox (Macintosh). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Troubleshooting
Starting troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Printing a demo page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Printing a diagnostic page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Troubleshooting installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4
Hardware installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4
Software installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4
USB installation failed or nothing prints through USB . . . . . . . . . . . . . . . . . . . . . . .6-5
Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6
Tips for avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7
Calibrating color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
iv ENWW
Resolving printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Printer shuts down unexpectedly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Power cannot be turned on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Printer is not responding (nothing prints). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10
Printer lights are on or blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12
Printer takes a long time to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-13
Printer does not print after switching ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-14
Resolving printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-15
A blank page printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-15
Something on the page is missing or incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16
Placement of the text or graphics is wrong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16
Printout is slanted or skewed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16
Ink is smearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-17
Ink is not filling the text or graphics completely . . . . . . . . . . . . . . . . . . . . . . . . . . .6-18
Text is jagged at the edges (not smooth) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-19
Text or graphics are cut off at page edges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-19
Meaningless characters are printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-20
Wrong fonts are printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-20
Resolving color problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21
Printout is faded or colors are dull. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21
Colors are bleeding into each other. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21
Colors are different than they should be . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-22
Resolving photo printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-23
Resolving borderless printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-24
Resolving banner printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-25
Resolving media handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-26
Media feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-26
Media output problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-26
Resolving automatic two-sided printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-27
Resolving network printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-28
Printer lights reference
HP supplies and accessories
Ordering printing supplies through the Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3
Customer support
Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1
HP Instant Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1
World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1
HP telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-2
Hewlett-Packard Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3
Printer specifications
Regulatory information
FCC statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Power cord statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
LEDs classification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Energy consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
EMI statement (Korea). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
EMI statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Declaration of Conformity statement/Normes de sécurité (Canada) . . . . . . . . . . . . . . A-2
Regulatory model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Index
ENWW v
Welcome
1
Thank you for buying the hp deskjet 9600 series printer, which is equipped with several
exciting features.
Special features
Six-ink color printing – Enhance photo printing with a photo print cartridge.
Borderless printing – Use the entire page surface when printing photos and cards using
the borderless printing feature.
Digital photo printing – Print with digital photo printing capabilities.
Auto-duplex unit – Print two-sided documents automatically. The auto-duplex unit is a
standard part in the hp deskjet 9670. It may be purchased separately in some countries/
regions (see “HP supplies and accessories”).
Ink backup mode – Continue printing with one print cartridge when the other print
cartridge runs out of ink.
Print multiple pages on a single sheet of paper – Use the printer software to print up to
16 pages on a single sheet of paper.
Cancel button – Cancel unwanted print jobs at the touch of a button.
Auto-on printing – The printer turns on automatically when you send a print job via the
USB or parallel port.
Power-saving mode – The printer goes into a low-power, energy-efficient mode after it is
turned off for 30 seconds; this enables the printer to turn on automatically when you send
a print job.
Automatic paper-type sensor – The printer automatically selects the print settings
appropriate for the media in the printer, particularly when used with HP media.
Toolbox – Get status and maintenance information about your printer. It also provides
access to the myPrintMileage website, documentation, and online help tools for solving
printer problems.
1-1 ENWW
Using this guide
This guide includes the following sections:
Getting started – Describes the printer parts and explains how to connect using a USB or
a parallel cable, how to install the printer software, how to connect to a network, and how
to connect to an external print server.
Using print cartridges and accessories – Explains how to use the print cartridges and
how to install the auto-duplex unit.
Printing and loading media – Describes and illustrates how to load print media and
explains how to print on various media types and sizes. Explains six-ink printing, which
enhances the print quality of photographs, and how to use the borderless printing feature.
Also describes the printer driver features.
Using the Toolbox – Describes the features of the Toolbox (such as ink level information,
print cartridge maintenance, and links to troubleshooting instructions), HP Instant Support,
and the myPrintMileage website (which keeps track of printer usage information). Also
explains how to order printing supplies directly through the Toolbox.
Troubleshooting – Helps you solve common printer problems such as paper jams or
software installation issues, and printing problems such as borderless or photo printing
problems.
Printer lights reference – Describes and illustrates printer light combinations, what they
indicate, and what action to take if necessary.
HP supplies and accessories – Lists part numbers of the accessories, media, and print
cartridges that can be purchased and used with the printer.
Customer support – Lists support services to obtain assistance for your printer.
Printer specifications – Lists information such as print speeds, tray capacity, and system
requirements.
Getting more information
See the following resources for more information:
Getting Started Guide – Contains easy-to-follow instructions and illustrations to quickly
set up your printer and identify printer parts.
Setup Poster – Contains easy-to-follow illustrations to quickly set up your printer.
Toolbox – Contains “how-to” and troubleshooting instructions and allows access to printer
maintenance functions and HP information.
HP Instant Support – A web-based tool that provides product-specific services,
troubleshooting tips, and information about your printer’s ink and media usage. This
e-service can be accessed via the Toolbox
Website – http://www.hp.com/support/dj9600 links to the HP Support website for the
latest printer software, product, operating system, and support information.
Starter CD – Includes printer software, a utility that lets you create customized installation
packages, an electronic copy of this user’s guide, and ordering information.
If the suggestions in these resources do not help you solve your printing problems, see
“Troubleshooting” for a list of resources available to you for the support and maintenance of
your printer. Or, ask for assistance from your local HP Customer Care Center.
.
ENWW 1-2
Accessibility
Your printer provides a number of features that make it accessible for people with disabilities.
Visual
The printer software is accessible for users with visual impairments or low vision through the
use of Windows accessibility options and features. It also supports most assistive technology
such as screen readers, Braille readers, and voice-to-text applications. For users who are
color blind, the printer has simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the printer software functions can be executed through
keyboard commands. The software also supports Windows accessibility options such as
StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays,
and paper width guides can be operated by users with limited strength and reach. For
example, the paper width guide can be easily adjusted by applying slight pressure and sliding
it left or right.
Support
For more details about the accessibility of this product and HP's commitment to product
accessibility:
Visit HP's Web site at: http://www.hp.com/accessibility
E-mail HP at: accessibility@hp.com
1-3 ENWW
Getting started
2
Understanding the printer parts and functions
Front view
5
4
3
6
7
13 14
12
11
2
1
1 Extendable input tray
2 Extendable output tray
3 Front manual feed slot
4 Front manual feed paper guide
5 Top c ov e r
6 Print cartridge cradle
7 Print cartridge latch
8 Input tray lock – Press to extend or retract the input tray.
9 Paper width guide
10 Small media guide – Extend to guide smaller-sized media into the printer. See “Printing
on cards and smaller-sized media” and “Printing on envelopes” for details.
10
9
8
The printer lights provide visual cues about the status of the printer. For descriptions of printer
lights and what they indicate, see “Printer lights reference”.
11 Left and right print cartridge lights
12 Cancel button
13 Resume button and light
14 Power button and light
ENWW 2-1
Back view
2
1
3
4
5
1 Power input
2 Power supply module
8
6
7
3 Rear access panel – Remove to clear any jammed paper.
4 Rear manual feed slot – Manually feed thick paper (like cardstock) or thick photo paper
that requires a straight paper path. See “Printing with the front or rear manual feed slot” for
details.
5 Rear manual feed paper guide
6 Rear access panel release buttons
7 Universal serial bus (USB) port
8 Parallel port
2-2 ENWW
Auto-duplex unit
The printer can automatically print on both sides of a sheet of paper when the auto-duplex unit
is attached to the back of the printer.
The auto-duplex unit is a standard part in the hp deskjet 9670. It may be purchased separately
in some countries/regions (see “HP supplies and accessories”).
For instructions on installing and using the auto-duplex unit, see “Using the auto-duplex unit”
and “Printing on both sides (duplexing)”.
2
3
1
1 Buttons – Push these buttons in to remove the auto-duplex unit from the printer.
2 Rear cover – Remove this cover to clear any jammed paper from the auto-duplex unit.
3 Rear cover release buttons
ENWW 2-3
Connecting the printer
It is recommended that you install the software before you connect the printer to the
computer. See “To complete a software-first installation (recommended)”. Only do a
hardware-first installation if you have already connected the cable and started the
software. See “To complete a hardware-first installation”.
If you encounter difficulties installing the software, see “Troubleshooting installation
issues”.
Make sure you have completed the printer setup steps in the Getting Started Guide before
installing the printer software and connecting the printer.
If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have
administrator privileges to install the printer software.
If your system is not running Windows 2000 (Service Pack 3 and above) or Windows XP,
you must restart the system to complete the printer software installation when prompted.
Your printer supports local printing and network printing. For local printing, you can connect
the printer using a USB cable or parallel cable.
For network printing, you can share the printer in these ways:
Windows
You can use a simple form of networking, known as locally shared networking, if you use a
USB cable or parallel cable to connect the printer to a computer running Windows. Using
this method, you can share the printer with other Windows users. See “Connecting direct ly
using a USB or parallel cable (Windows)” and “Sharing the printer on a locally shared
network (Windows)”.
You can do peer-to-peer networking via an optional HP external print server. See
“Connecting to a network”. For information on purchasing HP accessories, see “HP
supplies and accessories”.
Macintosh
You can use a simple form of networking, known as locally shared networking, if you use a
USB cable to connect the printer to a computer running a Mac OS. Using this method, you
can share the printer with other Mac OS users. See “Connecting directly using a USB
cable (Mac OS)”.
2-4 ENWW
Connecting directly using a USB or parallel cable (Windows)
In the Windows environment, you can connect directly using either a USB or a parallel cable.
Do not connect a USB and a parallel cable to the printer at the same time during installation.
USB connection
You can use a USB cable to connect the printer to the computer if the computer has a
USB port and is running Microsoft
®
Windows 98, Me, 2000, or XP. (Windows NT®4.0
does not support USB.) If your computer does not meet these specifications, connect the
printer to your computer using a parallel cable.
In most cases, after you install the printer software and connect a printer to the computer,
you can install additional printers with USB cables without reinstalling the printing
software.
Parallel connection
You can use a parallel cable to connect the printer to the computer if the computer has a
parallel port.
ENWW 2-5
To complete a software-first installation (recommended)
Complete the setup using these instructions if you have not yet connected a USB or parallel
cable.
1 Close any application that is running.
2 Insert the Starter CD into your CD-ROM drive. The CD menu runs automatically.
If the CD menu does not run automatically, click Start, click Run, and in the command line
box, type the letter of your computer's CD-ROM drive followed by :\setup (for example,
type D:\setup).
3 On the CD menu, click Install Printer Driver.
4 Choose the language you want and click OK.
5 Follow the onscr ee n inst ruc tion s.
If the installation program detects that the printer is already connected to the computer using a
parallel cable (before running the program), it will provide you with the option to install the
printer using the same port. In addition, if you select the express install check box, the
installation program uses the default settings.
6 In the printer connection dialog box, select Connected directly to this computer and
click Next.
7 Do one of the following:
• For a USB connection: Select USB Cable and click Next.
• For a parallel connection: Select Parallel Cable and use the drop-down list to select
the parallel port to which the printer is connected (usually LPT1).
It is recommended to install the Toolbox, which is installed by selecting Typical Installation
(Recommended). If you select Custom Installation, you can still choose to install the
Toolbox from the list of options to install. The Toolbox provides status and maintenance
information about your printer. It also provides access to documentation and online help tools
for solving printer problems. If you do not install the Toolbox you will not see printer error
messages on your computer screen and will not have access to the myPrintMileage website.
See “Using the Toolbox” for more information.
8 Follow the onscreen instructions to complete the installation.
9 When prompted, connect the USB or parallel cable to the computer and the printer.
The Found New Hardware wizard appears on the computer screen and the printer icon is
created in the Printers folder.
If you did not share the printer using the setup program but would like to do so later, see
“Sharing the printer on a locally shared network (Windows)”.
2-6 ENWW
To complete a hardware-first installation
Complete the setup using these instructions if you have already connected a USB or parallel
cable to the printer and computer, and the Found New Hardware wizard appears.
If you have connected the parallel or USB cable to your printer and turned on the printer, do
not turn off the printer or unplug the cable from the printer when the printer setup program is
running. If you do so, the setup program will not finish.
1 On the screen that allows you to select a method to locate the driver, select the advanced
option and click Next.
Do not allow the hardware wizard to perform an automatic search for the driver.
2 Select the check box that allows you to specify the driver location, and ensure the other
check boxes are cleared.
3 Insert the Starter CD into your CD-ROM drive. If the CD menu appears, click Exit twice to
close the CD menu.
4 Browse to locate the root directory on the Starter CD (for example, D:), and then click OK.
5 Click Next and follow the onscreen instructions.
6 Click Finish to close the Found New Hardware wizard.
Upon completion of the installation process, the hardware wizard will automatically launch
the printer setup program. This may take more than a minute. For Windows 98 and Me,
you must complete the setup program at this point if you wish to install a non-English
driver.
The setup program provides options to install non-driver components such as the Toolbox,
which is recommended to install. For instructions on completing the setup program, see
“To complete a software-first installation (recommended)”.
If you did not share the printer using the setup program and wish to do so later, see
“Sharing the printer on a locally shared network (Windows)”.
ENWW 2-7
Sharing the printer on a locally shared network (Windows)
In a locally shared network, the printer is connected directly to the USB or parallel port of a
selected computer (known as the server) and is shared by other computers (clients). Use this
configuration only in small groups or when usage is low. When many users print to the shared
printer, this will slow down the server.
You can share the printer on a locally shared network when:
The computer connected to the printer is running Windows.
The printer will be shared with other Windows users.
To share a printer connected to your computer (the server)
1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me,
and 2000) or Printers and Faxes (Windows XP).
(If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click
Control Panel, and then click Printers and Faxes.)
2 In the Printers folder, right-click the printer icon and then click Properties.
3 On the Sharing tab, select the “share the printer” option and give the printer a share
name.
4 Optional. If you are sharing the printer with users of other versions of Windows, click
Additional Drivers to install their drivers as a convenience to those users. This step
requires you to have the Starter CD in your CD-ROM drive.
When sharing a locally connected printer, use the newest operating system as the server.
It is recommended to use Windows 2000 or Windows XP as the server.
If Windows NT 4.0 is the server, administrators need to install the Windows 2000 and
Windows XP user mode driver on the server. This is because Windows 2000 and
Windows XP cannot print using the Windows NT 4.0 kernel mode driver.
To install the Windows 2000 and Windows XP user mode driver on the Windows NT 4.0
server:
i In the driver properties dialog box on the server, click the General tab and then click
the New Driver button.
ii When prompted for files, locate the Windows 2000 and Windows XP folder on the
printer Starter CD and select the user mode driver.
2-8 ENWW
To use a printer connected to another computer (clients)
Clients can connect to the printer in three different ways:
Install the printer software from the Starter CD. When prompted, select Connected via
the network, and then select Client setup for client-server printing.
Browse to the printer on the network and drag the printer to your Printers folder.
Add the printer and install the software from the INF file that has been saved to a location
on your network. Ask the network administrator where the INF file is located.
On the Starter CD, the INF files are stored in folders using the following format:
<CD>:\Setup\Drivers\PCL3\<operating system>\<language>.
For example, if your CD-ROM drive letter is D:, then
D:\Setup\Drivers\PCL3\Win2k_XP\English would contain the English Windows 2000/XP
PCL 3 INF file.
ENWW 2-9
Connecting directly using a USB cable (Mac OS)
Install the software first, and then connect the printer to the computer. You may share the
printer with other Mac OS users when you are finished.
1 Insert the Starter CD into your CD-ROM drive. The CD menu runs automatically.
If the CD menu does not run automatically, double-click the CD icon on the desktop, and
then double-click the Setup icon.
2 Click Install Driver.
3 Follow the onscr ee n inst ruc tion s.
4 Connect the USB cable to the computer and the printer.
5 Complete the installation in one of these ways.
Mac OS 9.1.x and 9.2.x
i When prompted, restart the co mpu ter.
ii Select Chooser from the Apple menu.
iii Select hp inkjet xx in the upper-left window of the Chooser window, where xx
represents the version of the current printer driver.
iv Select deskjet 9600 in the right window of the Chooser screen.
v Close the Chooser.
vi To share the printer , see “To share the printer on a peer-to-peer network (Mac OS)”
below.
Mac OS X (10.1 and later)
i Open the Print Center, which is located in the Applications\Utilities folder.
ii Click Add.
iii Select USB from the menu.
iv Select deskjet 9600 from the printer list, and then click Add.
A dot appears beside the printer name, indicating that this printer is now the default
printer.
v Close the Print Center.
To share the printer on a peer-to-peer network (Mac OS)
1 On the computer that is connected to the printer, open USB Printer Sharing from Control
Panels and share the printer. Then, list the printer in a network neighborhood. For more
information, see Mac Help.
2 For other users who want to print, preselect the printer in the USB Printer Sharing control
panel. Then, choose the neighborhood where the printer is shared and choose the printer.
2-10 ENWW
Connecting to a network
Your printer can be shared in a network environment by connecting it directly to a network via
an optional HP Jetdirect external print server. This configuration provides better performance
than printing through a computer, flexibility in preparing a location for the printer, and the
ability to share the printer with both Windows and Mac OS users.
For information about setting up HP Jetdirect external print servers, see your HP Jetdirect
hardware and software installation guides. For information on purchasing HP Jetdirect
external print servers, see “HP supplies and accessories”.
To install the printer driver on the PC or server (Windows)
You must install the HP Jetdirect external print server first, then connect the printer to the
network and install the printer software on the computer that will send print jobs directly to the
network printer.
1 After setting up the HP Jetdirect external print server, start Windows and make sure no
Windows applications are running.
2 Insert the Starter CD into your CD-ROM drive. The CD menu runs automatically.
If the CD menu does not run automatically, click Start, and then click Run. At the
command line box, type the letter of your computer's CD-ROM drive followed by :\setup
(for example, type D:\setup).
3 On the CD menu, click Install Printer Driver.
4 Choose your language and click OK.
5 Follow the onscr ee n inst ruc tion s.
6 In the printer connection dialog box, select Connected via the network and click Next.
Then select Basic network setup for a PC or server (recommended) and click Next.
7 Follow the onscreen instructions to complete the installation.
8 If you wish to set up the computer as a server, do the following:
i Select the option to share the printer, and then select to install printer drivers for
Windows clients.
The installation program installs the printer driver for the server and copies the client
drivers to a location on the server for vending to users (clients).
ii Follow the onscreen instructions to complete the installation.
ENWW 2-11
To install the printer driver on a client
Once you have connected the printer to the network and installed the printer driver on the
network computer acting as the server, you can share the printer. Individual Windows users,
known as clients, can connect to the printer in these ways:
In the Printers folder, double-click the Add Printer icon and follow the instructions for a
network printer installati on. See “To install the printer driver using Add Printer”.
Install the printer software from the Starter CD. When prompted, select Connected via
the network, and then select Client setup for client-server printing.
On the network, browse to the printer and drag it to your Printers folder.
Add the printer and install the software from the INF file that has been saved to a location
on your network. Ask the network administrator where the INF file is located.
On the Starter CD, the INF files are stored in folders using the following format:
<CD>:\Setup\Drivers\PCL3\<operating system>\<language>.
For example, if your CD drive letter is D:, then D:\Setup\Drivers\PCL3\Win2k_XP\English
would contain the English Windows 2000/XP PCL 3 INF file.
To install the printer driver using Add Printer
1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and
2000) or Printers and Faxes (Windows XP).
(If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click
Control Panel, and then click Printers and Faxes.)
2 Double-click Add Printer, and then click Next.
3 For Windows 98, Me, 2000, or XP, select Network Printer.
-Or-
For Windows NT 4.0, select Network Printer Server.
4 Click Next.
5 Do one of the following steps:
• Type in the network path or queue name of the shared printer and click Next. Click
Have Disk when prompted to select the printer model.
•Click Next and locate the printer in the Shared printers list.
6 Click Next and follow the onscreen instructions to complete the installation.
To add a network port to the printer
If you have already installed the printer software using the printer setup program, and you
want to create a port to connect through the network to the printer via an HP Jetdirect external
print server, follow these instructions:
1 After installing the print server software, right-click hp deskjet 9600 series in the Printers
folder and select Properties.
2 For Windows NT 4.0, 2000, and XP: Click the Ports tab, and then click Add Port.
-Or-
For Windows 98 and Me: Click the Details tab, and then click Add Port.
3 Select a new HP standard port and assign it to the printer.
4 Click OK.
2-12 ENWW
Connecting to a network (Mac OS)
You must install the HP Jetdirect external print server first, then connect the printer to the
network and install the printer software on the computer.
1 After setting up the HP Jetdirect external print server and a network port on your
computer, start your computer and make sure no applications are running.
2 Insert the Starter CD into your CD-ROM drive. The CD menu runs automatically.
If the CD menu does not run automatically, double-click the CD icon on the desktop, and
then double-click the Setup icon.
3 Click Install Driver.
4 Follow the onscr ee n inst ruc tion s .
5 Mac OS 9.1.x and 9.2.x
i When prompted, restart the co mpu ter.
ii Select Chooser from the Apple menu.
iii Select hp inkjet xx in the upper-left window of the Chooser window, where xx
represents the version of the current printer driver.
iv Select deskjet 9600 in the right window of the Chooser screen.
v Close the Chooser.
Mac OS X (10.1 and later)
i Open the Print Center, which is located in the Applications\Utilities folder.
ii Click Add.
iii Do one of the following steps:
• If you are using an AppleTalk network, select AppleTalk on the pop-up menu.
• If you are using an IP network, select hp IP Printing on the pop-up menu and then
type the IP address for the printer.
iv If necessary, select the Zone.
vSelect deskjet 9600 from the printer list, and then click Add.
A dot appears beside the printer name, indicating that this printer is now the default
printer.
vi Close the Print Center.
ENWW 2-13
Uninstalling the printer software
For Windows
The steps to uninstall the printer software will depend on the operating system. In general,
follow these steps to uninstall the software:
1 Make sure no Windo ws appl ic at ion s are runn ing .
2 Click Start, point to Programs, hp deskjet 9600 series, and then click Uninstall
hp deskjet 9600 series.
3 Follow the onscreen instructions to remove the printer software.
Alternatively, uninstall the software through Add/Remove Programs:
1 Make su re no Windows applic at ion s are running .
2 Open Control Panel.
3 Double-click Add/Remove Programs.
4 Select hp deskjet 9600 series.
5 Follow the onscreen instructions to remove the printer software.
If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have
administrator privileges to uninstall the printer software.
If the software was not successfully uninstalled or the Uninstaller could not be found,
restart the system and run the scrubber utility from the Starter CD. For Windows 98 and
Windows Me, use the scrub9x.exe file located in the Utils\Scrubber\Win9x_Me folder. For
Windows 2000 and Windows XP, use the scrub2k.exe file located in the
Utils\Scrubber\Win2k_XP folder. This utility does not remove non-driver components from
the computer, such as the Toolbox. Repeat the whole installation process again after this
is done.
For Macintosh
1 If you have not restarted the computer since installing the software, restart the computer.
If you do not restart the computer before you uninstall the software, some files will not be
removed from your computer when you run the Uninstall option.
2 Insert the Starter CD into your CD-ROM drive and double-click the CD icon on the
desktop.
3 Double-click the installer icon and follow the onscreen instructions.
4 When the Main Installation dialog box appears, select Uninstall from the drop-down list
located in the upper-left part of the dialog box.
5 Follow the onscreen instructions to remove the printer software.
2-14 ENWW
Customizing the printer software setup program
The Starter CD contains a utility that allows system administrators to create customized
installation packages that can be launched silently. System administrators can then distribute
a customized installation package by sharing it from a local or network drive.
To access the uti lity, select Customization Utility from the CD menu.
Installing other software
HP photo imaging software – Lets you view and edit photos and image files in Windows.
To install this software, insert the Starter CD, click the HP Photo Imaging Software
button on the CD browser menu, and select it from the list of software shown. See also
“HP photo imaging software”.
HP Deskjet Control Panel for DOS – Allows you to configure print settings in an
MS-DOS
software. See also “Printing from MS-DOS software programs”.
Linux driver – Visit http://www.linuxprinting.org to download the software. For information
about using Linux with HP printers, visit http://hp.sourceforge.net
IBM PostScript 3 emulation printer driver for IBM OS/2 –
Visit h
information on using the driver.
®
environment. Visit http://www.hp.com/support/dj9600 to download the
ttp://www7.software.ibm.com/2bcprod.nsf to download the software and for
.
If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have
administrator privileges to install a printer driver.
ENWW 2-15
Using print cartridges and
3
accessories
Using the auto-duplex unit
You can print on both sides of a sheet of paper automatically when the auto-duplex unit is
installed on the printer.
The auto-duplex unit is a standard part in the hp deskjet 9670. It may be purchased separately
in some countries/regions (see “HP supplies and accessories”).
For instructions on printing with the auto-duplex unit, see “Printing on both sides (duplexing)”.
Installing the auto-duplex unit
1 Remove the rear access panel by pushing the release buttons towards each other and
pulling the rear access panel out of the printer.
2 Insert the auto-duplex unit straight into the back of the printer until both sides snap into
place.
Do not press the buttons on either side of the auto-duplex unit when installing it. Use these
buttons only for removing the auto-duplex unit from the printer.
3
3-1 ENWW
Using the print cartridges
Installing or replacing the print cartridges
Use only the specified print cartridges. See “HP supplies and accessories” for part numbers
and ordering information.
For four-ink color printing, install the black and the color print cartridges.
For six-ink color printing, install the photo and the color print cartridges to enhance the print
quality of photographs. See “Printing with six-ink color”.
To install or replace a print cartridge
1 Turn on the printer and open the top cover.
The print cartridge carriage moves to the middle of the printer.
Only remove or install print cartridges when the print cartridge carriage stops moving.
2 Lift the print cartridge latch.
ENWW 3-2
3 If you are replacing a print cartridge, hold the top of the installed print cartridge and
slide it out of its cradle. Check the number on the latch against the number on the new
print cartridge to make sure you are removing the correct print cartridge.
If you are installing a new print cartridge, the printer will automatically align the print cartridges
and use one sheet of paper to print an alignment page. If you have higher-quality photo media
loaded in the input tray, you may want to load a sheet of plain paper before installing the new
print cartridge.
If you are installing a new print cartridge, remove the print cartridge from its package,
and then remove the plastic tape with the pink tab from the print cartridge.
To prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink
nozzles or copper contacts, and do not remove the copper contacts.
3-3 ENWW
4 Hold the print cartridge with the copper contacts facing the printer, and then slide the print
cartridge into the cradle.
5 Push down on the print cartridge latch until it snaps closed. Make sure the latch does not
spring back open.
6 Close the top c over.
If you installed a new print cartridge, the printer aligns the print cartridges and prints an
alignment page. If no alignment page prints, make sure there is paper in the input tray.
Do not open the top cover when the printer is aligning the print cartridges.
ENWW 3-4
Aligning the print cartridges
The printer automatically aligns print cartridges whenever a new print cartridge is installed.
However, if your printout is grainy, has stray dots, jagged edges, or the ink is bleeding into
another color on the page, you can realign the print cartridges.
For Windows
You can align the print cartridges from the Toolbox or the printer driver.
1 Load plain paper into the input tray (see “Loading media in the input tray”).
2 Open the Toolbox: Click Start, point to Programs, hp deskjet 9600 series, and then click
hp deskjet 9600 series Toolbox.
-Or-
Open the printer driver (see “Changing default print settings”).
3 Click the Printer Services tab (Toolbox ) or Services tab (printer driver).
4 Click Align Print Cartridges and follow the onscreen instructions.
For Macintosh
1 Load plain paper into the input tray (see “Loading media in the input tray”).
2 Open the HP Inkjet Toolbox.
3 Open the Calibrate panel.
4 Click Align.
3-5 ENWW
Cleaning the print cartridges
To clean the print cartridges automatically
The print cartridges have microscopic nozzles that can clog when exposed to air for too long.
In addition, if a print cartridge is not used for long periods of time it can also clog, resulting in a
noticeable decrease in print quality. Cleaning the print cartridges unclogs the nozzles.
Clean the print cartridges if the printed characters are incomplete, or if dots or lines are
missing from the printed text or graphics.
Cleaning the print cartridges when it is not necessary wastes ink and reduces the life of the
print cartri dge s.
For Windows
You can clean the print cartridges from the Toolbox or the printer driver.
1 Load plain paper into the input tray (see “Loading media in the input tray”).
2 Open the Toolbox: Click Start, point to Programs, hp deskjet 9600 series, and then click
hp deskjet 9600 series Toolbox.
-Or-
Open the printer driver (see “Changing default print settings”).
3 Click the Printer Services tab (Toolbox ) or Services tab (printer driver).
4 Click Clean Print Cartridges and follow the onscreen instructions.
5 If you still find a problem in the printout, repeat this cleaning process.
6 If there is still a problem in the printout, the print cartridge may have expired. In this case,
replace it with a new print cartridge.
For Macintosh
1 Load plain paper into the input tray (see “Loading media in the input tray”).
2 Open the HP Inkjet Toolbox.
3 Open the Clean panel.
4 Click Clean.
5 If you still find a problem in the printout, repeat this cleaning process.
6 If there is still a problem in the printout, the print cartridge may have expired. In this case,
replace it with a new print cartridge.
ENWW 3-6
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