HP Deskjet 9600 User's Guide

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hp deskjet 9600 series

user's guide

hp deskjet 9600 series

user’s guide

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Edition 1.1, 11/2003

Notice

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

A user of the Hewlett-Packard product associated with this guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL, or COMPANY use subject to the restriction not to sell, resell, or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard product associated with this guide.

Acknowledgements

HP ColorSmart III and HP PhotoREt IV are trademarks of Hewlett-Packard Company.

Microsoft Windows NT

, Windows®,

, and MS-DOS® are U.S.-registered trademarks of Microsoft Corporation.

Pentium

is a U.S.-registered

trademark of Intel Corporation. TrueType™ is a U.S.

trademark of Apple Computer, Inc.

UNIX

is a registered

trademark of the Open Group.

Safety Information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1 Read and understand all

instructions in the documentation that comes with the printer.

2 Use only a grounded

electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

3 Observe all warnings and

instructions marked on the product.

4 Unplug this product from

wall outlets before cleaning.

5 Do not install or use this

product near water, or when you are wet.

6 Install the product

securely on a stable surface.

7 Install the product in a

protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

8 If the product does not

operate normally, see

“Troubleshooting”.

9 There are no

user-serviceable parts inside. Refer servicing to qualified service personnel.

ENWW

Welcome

Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Using this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Getting more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Visual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Getting started

Understanding the printer parts and functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Auto-duplex unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Connecting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Connecting directly using a USB or parallel cable (Windows). . . . . . . . . . . . . . . . .2-5

Sharing the printer on a locally shared network (Windows). . . . . . . . . . . . . . . . . . .2-8

Connecting directly using a USB cable (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . .2-10

Connecting to a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11

Uninstalling the printer software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14

Customizing the printer software setup program . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15

Installing other software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15

To complete a software-first installation (recommended) . . . . . . . . . . . . . . . . .2-6

To complete a hardware-first installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7

To share a printer connected to your computer (the server). . . . . . . . . . . . . . .2-8

To use a printer connected to another computer (clients). . . . . . . . . . . . . . . . .2-9

To share the printer on a peer-to-peer network (Mac OS) . . . . . . . . . . . . . . .2-10

To install the printer driver on the PC or server (Windows) . . . . . . . . . . . . . .2-11

To install the printer driver on a client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

To add a network port to the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

Connecting to a network (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13

Using print cartridges and accessories

Using the auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Installing the auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Using the print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Installing or replacing the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Aligning the print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Cleaning the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

To clean the print cartridges automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

To clean the print cartridges manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Maintaining the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Storing the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Printing with a single print cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

Printing and loading media

Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Tips for selecting and using print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Understanding specifications for supported media . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Understanding supported media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Understanding supported media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Understanding supported media weights and capacities . . . . . . . . . . . . . . . . .4-5

ENWW iii

Setting minimum margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Loading media in the input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Using the automatic paper-type sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9

Changing default print settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Understanding smart software features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Printing a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

Printing with the front or rear manual feed slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14

Printing on various media types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16

Printing on custom-sized paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17

Printing on envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18

Printing on cards and smaller-sized media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19

Printing digital photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21

Printing with six-ink color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21

Guidelines for printing photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21

Understanding digital photography technologies. . . . . . . . . . . . . . . . . . . . . . . . . .4-22

PhotoREt printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22

4800 x 1200 optimized dpi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22

Printing Exif Print-enhanced photographs. . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22

HP photo imaging software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23

Printing borderless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-24

Printing on both sides (duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26

Guidelines for printing on both sides of the paper. . . . . . . . . . . . . . . . . . . . . . . . .4-26

Performing manual duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-27

Performing auto-duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28

Advantages of using the auto-duplex unit. . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28

Printing multiple pages on a single sheet of paper . . . . . . . . . . . . . . . . . . . . . . . . . . .4-29

Printing booklets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30

Performing manual booklet printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30

Performing automatic booklet printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31

Printing posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32

Printing banners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-33

Printing labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34

Printing iron-on transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35

Cancelling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36

Printing from MS-DOS software programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37

Using the Toolbox

Printer Status tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Information tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

HP Instant Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Using myPrintMileage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

To access the myPrintMileage website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

To enable myPrintMileage AutoSend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

Printer Services tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4

Using the HP Inkjet Toolbox (Macintosh). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

Troubleshooting

Starting troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Printing a demo page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3

Printing a diagnostic page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3

Troubleshooting installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

Hardware installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

Software installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

USB installation failed or nothing prints through USB . . . . . . . . . . . . . . . . . . . . . . .6-5

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6

Tips for avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7

Calibrating color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8

iv ENWW

Resolving printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9

Printer shuts down unexpectedly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9

Power cannot be turned on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9

Printer is not responding (nothing prints). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10

Printer lights are on or blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12

Printer takes a long time to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-13

Printer does not print after switching ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-14

Resolving printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-15

A blank page printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-15

Something on the page is missing or incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16

Placement of the text or graphics is wrong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16

Printout is slanted or skewed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16

Ink is smearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-17

Ink is not filling the text or graphics completely . . . . . . . . . . . . . . . . . . . . . . . . . . .6-18

Text is jagged at the edges (not smooth) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-19

Text or graphics are cut off at page edges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-19

Meaningless characters are printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-20

Wrong fonts are printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-20

Resolving color problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21

Printout is faded or colors are dull. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21

Colors are bleeding into each other. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21

Colors are different than they should be . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-22

Resolving photo printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-23

Resolving borderless printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-24

Resolving banner printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-25

Resolving media handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-26

Media feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-26

Media output problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-26

Resolving automatic two-sided printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-27

Resolving network printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-28

Printer lights reference

HP supplies and accessories

Ordering printing supplies through the Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2

Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3

Customer support

Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

HP Instant Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

HP telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-2

Hewlett-Packard Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3

Printer specifications

Regulatory information

FCC statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Power cord statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

LEDs classification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Energy consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

EMI statement (Korea). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

EMI statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Declaration of Conformity statement/Normes de sécurité (Canada) . . . . . . . . . . . . . . A-2

Regulatory model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Index

ENWW v

Welcome

Thank you for buying the hp deskjet 9600 series printer, which is equipped with several exciting features.

Special features

 Six-ink color printing – Enhance photo printing with a photo print cartridge.  Borderless printing – Use the entire page surface when printing photos and cards using

the borderless printing feature.

 Digital photo printing – Print with digital photo printing capabilities.  Auto-duplex unit – Print two-sided documents automatically. The auto-duplex unit is a

standard part in the hp deskjet 9670. It may be purchased separately in some countries/

regions (see “HP supplies and accessories”).

 Ink backup mode – Continue printing with one print cartridge when the other print

cartridge runs out of ink.

 Print multiple pages on a single sheet of paper – Use the printer software to print up to

16 pages on a single sheet of paper.

 Cancel button – Cancel unwanted print jobs at the touch of a button.  Auto-on printing – The printer turns on automatically when you send a print job via the

USB or parallel port.

 Power-saving mode – The printer goes into a low-power, energy-efficient mode after it is

turned off for 30 seconds; this enables the printer to turn on automatically when you send

a print job.

 Automatic paper-type sensor – The printer automatically selects the print settings

appropriate for the media in the printer, particularly when used with HP media.

 Toolbox – Get status and maintenance information about your printer. It also provides

access to the myPrintMileage website, documentation, and online help tools for solving

printer problems.

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Using this guide

This guide includes the following sections:

 Getting started – Describes the printer parts and explains how to connect using a USB or

a parallel cable, how to install the printer software, how to connect to a network, and how

to connect to an external print server.

 Using print cartridges and accessories – Explains how to use the print cartridges and

how to install the auto-duplex unit.

 Printing and loading media – Describes and illustrates how to load print media and

explains how to print on various media types and sizes. Explains six-ink printing, which

enhances the print quality of photographs, and how to use the borderless printing feature.

Also describes the printer driver features.

 Using the Toolbox – Describes the features of the Toolbox (such as ink level information,

print cartridge maintenance, and links to troubleshooting instructions), HP Instant Support,

and the myPrintMileage website (which keeps track of printer usage information). Also

explains how to order printing supplies directly through the Toolbox.

 Troubleshooting – Helps you solve common printer problems such as paper jams or

software installation issues, and printing problems such as borderless or photo printing

problems.

 Printer lights reference – Describes and illustrates printer light combinations, what they

indicate, and what action to take if necessary.

 HP supplies and accessories – Lists part numbers of the accessories, media, and print

cartridges that can be purchased and used with the printer.

 Customer support – Lists support services to obtain assistance for your printer.  Printer specifications – Lists information such as print speeds, tray capacity, and system

requirements.

Getting more information

See the following resources for more information:

 Getting Started Guide – Contains easy-to-follow instructions and illustrations to quickly

set up your printer and identify printer parts.

 Setup Poster – Contains easy-to-follow illustrations to quickly set up your printer.  Toolbox – Contains “how-to” and troubleshooting instructions and allows access to printer

maintenance functions and HP information.

 HP Instant Support – A web-based tool that provides product-specific services,

troubleshooting tips, and information about your printer’s ink and media usage. This

e-service can be accessed via the Toolbox

 Website – http://www.hp.com/support/dj9600 links to the HP Support website for the

latest printer software, product, operating system, and support information.

 Starter CD – Includes printer software, a utility that lets you create customized installation

packages, an electronic copy of this user’s guide, and ordering information.

If the suggestions in these resources do not help you solve your printing problems, see

“Troubleshooting” for a list of resources available to you for the support and maintenance of

your printer. Or, ask for assistance from your local HP Customer Care Center.

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Accessibility

Your printer provides a number of features that make it accessible for people with disabilities.

Visual

The printer software is accessible for users with visual impairments or low vision through the use of Windows accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, the printer has simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the printer software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper width guides can be operated by users with limited strength and reach. For example, the paper width guide can be easily adjusted by applying slight pressure and sliding it left or right.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility:

 Visit HP's Web site at: http://www.hp.com/accessibility  E-mail HP at: accessibility@hp.com

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Getting started

Understanding the printer parts and functions

Front view

13 14

1 Extendable input tray

2 Extendable output tray

3 Front manual feed slot

4 Front manual feed paper guide

5 Top c ov e r

6 Print cartridge cradle

7 Print cartridge latch

8 Input tray lock – Press to extend or retract the input tray.

9 Paper width guide

10 Small media guide – Extend to guide smaller-sized media into the printer. See “Printing

on cards and smaller-sized media” and “Printing on envelopes” for details.

The printer lights provide visual cues about the status of the printer. For descriptions of printer lights and what they indicate, see “Printer lights reference”.

11 Left and right print cartridge lights

12 Cancel button

13 Resume button and light

14 Power button and light

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Back view

1 Power input

2 Power supply module

3 Rear access panel – Remove to clear any jammed paper. 4 Rear manual feed slot – Manually feed thick paper (like cardstock) or thick photo paper

that requires a straight paper path. See “Printing with the front or rear manual feed slot” for

details.

5 Rear manual feed paper guide

6 Rear access panel release buttons

7 Universal serial bus (USB) port

8 Parallel port

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Auto-duplex unit

The printer can automatically print on both sides of a sheet of paper when the auto-duplex unit is attached to the back of the printer.

The auto-duplex unit is a standard part in the hp deskjet 9670. It may be purchased separately in some countries/regions (see “HP supplies and accessories”).

For instructions on installing and using the auto-duplex unit, see “Using the auto-duplex unit” and “Printing on both sides (duplexing)”.

1 Buttons – Push these buttons in to remove the auto-duplex unit from the printer. 2 Rear cover – Remove this cover to clear any jammed paper from the auto-duplex unit.

3 Rear cover release buttons

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Connecting the printer

 It is recommended that you install the software before you connect the printer to the

computer. See “To complete a software-first installation (recommended)”. Only do a hardware-first installation if you have already connected the cable and started the software. See “To complete a hardware-first installation”.

If you encounter difficulties installing the software, see “Troubleshooting installation

issues”.

 Make sure you have completed the printer setup steps in the Getting Started Guide before

installing the printer software and connecting the printer.

 If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have

administrator privileges to install the printer software.

 If your system is not running Windows 2000 (Service Pack 3 and above) or Windows XP,

you must restart the system to complete the printer software installation when prompted.

Your printer supports local printing and network printing. For local printing, you can connect the printer using a USB cable or parallel cable.

For network printing, you can share the printer in these ways:

Windows

 You can use a simple form of networking, known as locally shared networking, if you use a

USB cable or parallel cable to connect the printer to a computer running Windows. Using

this method, you can share the printer with other Windows users. See “Connecting direct ly

using a USB or parallel cable (Windows)” and “Sharing the printer on a locally shared

network (Windows)”.

 You can do peer-to-peer networking via an optional HP external print server. See

“Connecting to a network”. For information on purchasing HP accessories, see “HP

supplies and accessories”.

Macintosh

 You can use a simple form of networking, known as locally shared networking, if you use a

USB cable to connect the printer to a computer running a Mac OS. Using this method, you

can share the printer with other Mac OS users. See “Connecting directly using a USB

cable (Mac OS)”.

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Connecting directly using a USB or parallel cable (Windows)

In the Windows environment, you can connect directly using either a USB or a parallel cable.

Do not connect a USB and a parallel cable to the printer at the same time during installation.

USB connection

 You can use a USB cable to connect the printer to the computer if the computer has a

USB port and is running Microsoft

Windows 98, Me, 2000, or XP. (Windows NT®4.0 does not support USB.) If your computer does not meet these specifications, connect the printer to your computer using a parallel cable.

In most cases, after you install the printer software and connect a printer to the computer, you can install additional printers with USB cables without reinstalling the printing software.

Parallel connection

 You can use a parallel cable to connect the printer to the computer if the computer has a

parallel port.

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To complete a software-first installation (recommended)

Complete the setup using these instructions if you have not yet connected a USB or parallel cable.

1 Close any application that is running. 2 Insert the Starter CD into your CD-ROM drive. The CD menu runs automatically.

If the CD menu does not run automatically, click Start, click Run, and in the command line box, type the letter of your computer's CD-ROM drive followed by :\setup (for example, type D:\setup).

3 On the CD menu, click Install Printer Driver. 4 Choose the language you want and click OK. 5 Follow the onscr ee n inst ruc tion s.

If the installation program detects that the printer is already connected to the computer using a parallel cable (before running the program), it will provide you with the option to install the printer using the same port. In addition, if you select the express install check box, the installation program uses the default settings.

6 In the printer connection dialog box, select Connected directly to this computer and

click Next.

7 Do one of the following:

• For a USB connection: Select USB Cable and click Next.

• For a parallel connection: Select Parallel Cable and use the drop-down list to select

the parallel port to which the printer is connected (usually LPT1).

It is recommended to install the Toolbox, which is installed by selecting Typical Installation (Recommended). If you select Custom Installation, you can still choose to install the Toolbox from the list of options to install. The Toolbox provides status and maintenance information about your printer. It also provides access to documentation and online help tools for solving printer problems. If you do not install the Toolbox you will not see printer error messages on your computer screen and will not have access to the myPrintMileage website. See “Using the Toolbox” for more information.

8 Follow the onscreen instructions to complete the installation. 9 When prompted, connect the USB or parallel cable to the computer and the printer.

The Found New Hardware wizard appears on the computer screen and the printer icon is created in the Printers folder.

If you did not share the printer using the setup program but would like to do so later, see

“Sharing the printer on a locally shared network (Windows)”.

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To complete a hardware-first installation

Complete the setup using these instructions if you have already connected a USB or parallel cable to the printer and computer, and the Found New Hardware wizard appears.

If you have connected the parallel or USB cable to your printer and turned on the printer, do not turn off the printer or unplug the cable from the printer when the printer setup program is running. If you do so, the setup program will not finish.

1 On the screen that allows you to select a method to locate the driver, select the advanced

option and click Next.

Do not allow the hardware wizard to perform an automatic search for the driver.

2 Select the check box that allows you to specify the driver location, and ensure the other

check boxes are cleared.

3 Insert the Starter CD into your CD-ROM drive. If the CD menu appears, click Exit twice to

close the CD menu.

4 Browse to locate the root directory on the Starter CD (for example, D:), and then click OK. 5 Click Next and follow the onscreen instructions. 6 Click Finish to close the Found New Hardware wizard.

 Upon completion of the installation process, the hardware wizard will automatically launch

the printer setup program. This may take more than a minute. For Windows 98 and Me, you must complete the setup program at this point if you wish to install a non-English driver.

 The setup program provides options to install non-driver components such as the Toolbox,

which is recommended to install. For instructions on completing the setup program, see

“To complete a software-first installation (recommended)”.

 If you did not share the printer using the setup program and wish to do so later, see

“Sharing the printer on a locally shared network (Windows)”.

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Sharing the printer on a locally shared network (Windows)

In a locally shared network, the printer is connected directly to the USB or parallel port of a selected computer (known as the server) and is shared by other computers (clients). Use this configuration only in small groups or when usage is low. When many users print to the shared printer, this will slow down the server.

You can share the printer on a locally shared network when:

 The computer connected to the printer is running Windows.  The printer will be shared with other Windows users.

To share a printer connected to your computer (the server)

1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me,

and 2000) or Printers and Faxes (Windows XP). (If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click

Control Panel, and then click Printers and Faxes.)

2 In the Printers folder, right-click the printer icon and then click Properties. 3 On the Sharing tab, select the “share the printer” option and give the printer a share

name.

4 Optional. If you are sharing the printer with users of other versions of Windows, click

Additional Drivers to install their drivers as a convenience to those users. This step

requires you to have the Starter CD in your CD-ROM drive.

 When sharing a locally connected printer, use the newest operating system as the server.

It is recommended to use Windows 2000 or Windows XP as the server.

 If Windows NT 4.0 is the server, administrators need to install the Windows 2000 and

Windows XP user mode driver on the server. This is because Windows 2000 and Windows XP cannot print using the Windows NT 4.0 kernel mode driver.

To install the Windows 2000 and Windows XP user mode driver on the Windows NT 4.0 server:

i In the driver properties dialog box on the server, click the General tab and then click

the New Driver button.

ii When prompted for files, locate the Windows 2000 and Windows XP folder on the

printer Starter CD and select the user mode driver.

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To use a printer connected to another computer (clients)

Clients can connect to the printer in three different ways:

 Install the printer software from the Starter CD. When prompted, select Connected via

the network, and then select Client setup for client-server printing.

 Browse to the printer on the network and drag the printer to your Printers folder.  Add the printer and install the software from the INF file that has been saved to a location

on your network. Ask the network administrator where the INF file is located.

On the Starter CD, the INF files are stored in folders using the following format: <CD>:\Setup\Drivers\PCL3\<operating system>\<language>.

For example, if your CD-ROM drive letter is D:, then D:\Setup\Drivers\PCL3\Win2k_XP\English would contain the English Windows 2000/XP PCL 3 INF file.

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Connecting directly using a USB cable (Mac OS)

Install the software first, and then connect the printer to the computer. You may share the printer with other Mac OS users when you are finished.

1 Insert the Starter CD into your CD-ROM drive. The CD menu runs automatically.

If the CD menu does not run automatically, double-click the CD icon on the desktop, and then double-click the Setup icon.

2 Click Install Driver. 3 Follow the onscr ee n inst ruc tion s. 4 Connect the USB cable to the computer and the printer. 5 Complete the installation in one of these ways.

Mac OS 9.1.x and 9.2.x

i When prompted, restart the co mpu ter. ii Select Chooser from the Apple menu. iii Select hp inkjet xx in the upper-left window of the Chooser window, where xx

represents the version of the current printer driver. iv Select deskjet 9600 in the right window of the Chooser screen. v Close the Chooser. vi To share the printer , see “To share the printer on a peer-to-peer network (Mac OS)”

below.

Mac OS X (10.1 and later)

i Open the Print Center, which is located in the Applications\Utilities folder. ii Click Add. iii Select USB from the menu. iv Select deskjet 9600 from the printer list, and then click Add.

A dot appears beside the printer name, indicating that this printer is now the default

printer. v Close the Print Center.

To share the printer on a peer-to-peer network (Mac OS)

1 On the computer that is connected to the printer, open USB Printer Sharing from Control

Panels and share the printer. Then, list the printer in a network neighborhood. For more information, see Mac Help.

2 For other users who want to print, preselect the printer in the USB Printer Sharing control

panel. Then, choose the neighborhood where the printer is shared and choose the printer.

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Connecting to a network

Your printer can be shared in a network environment by connecting it directly to a network via an optional HP Jetdirect external print server. This configuration provides better performance than printing through a computer, flexibility in preparing a location for the printer, and the ability to share the printer with both Windows and Mac OS users.

For information about setting up HP Jetdirect external print servers, see your HP Jetdirect hardware and software installation guides. For information on purchasing HP Jetdirect external print servers, see “HP supplies and accessories”.

To install the printer driver on the PC or server (Windows)

You must install the HP Jetdirect external print server first, then connect the printer to the network and install the printer software on the computer that will send print jobs directly to the network printer.

1 After setting up the HP Jetdirect external print server, start Windows and make sure no

Windows applications are running.

2 Insert the Starter CD into your CD-ROM drive. The CD menu runs automatically.

If the CD menu does not run automatically, click Start, and then click Run. At the command line box, type the letter of your computer's CD-ROM drive followed by :\setup (for example, type D:\setup).

3 On the CD menu, click Install Printer Driver. 4 Choose your language and click OK. 5 Follow the onscr ee n inst ruc tion s. 6 In the printer connection dialog box, select Connected via the network and click Next.

Then select Basic network setup for a PC or server (recommended) and click Next.

7 Follow the onscreen instructions to complete the installation. 8 If you wish to set up the computer as a server, do the following:

i Select the option to share the printer, and then select to install printer drivers for

Windows clients. The installation program installs the printer driver for the server and copies the client drivers to a location on the server for vending to users (clients).

ii Follow the onscreen instructions to complete the installation.

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To install the printer driver on a client

Once you have connected the printer to the network and installed the printer driver on the network computer acting as the server, you can share the printer. Individual Windows users, known as clients, can connect to the printer in these ways:

 In the Printers folder, double-click the Add Printer icon and follow the instructions for a

network printer installati on. See “To install the printer driver using Add Printer”.

 Install the printer software from the Starter CD. When prompted, select Connected via

the network, and then select Client setup for client-server printing.

 On the network, browse to the printer and drag it to your Printers folder.  Add the printer and install the software from the INF file that has been saved to a location

on your network. Ask the network administrator where the INF file is located.

On the Starter CD, the INF files are stored in folders using the following format: <CD>:\Setup\Drivers\PCL3\<operating system>\<language>.

For example, if your CD drive letter is D:, then D:\Setup\Drivers\PCL3\Win2k_XP\English would contain the English Windows 2000/XP PCL 3 INF file.

To install the printer driver using Add Printer

1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and

2000) or Printers and Faxes (Windows XP). (If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click

Control Panel, and then click Printers and Faxes.)

2 Double-click Add Printer, and then click Next. 3 For Windows 98, Me, 2000, or XP, select Network Printer.

-Or-

For Windows NT 4.0, select Network Printer Server.

4 Click Next. 5 Do one of the following steps:

• Type in the network path or queue name of the shared printer and click Next. Click

Have Disk when prompted to select the printer model.

•Click Next and locate the printer in the Shared printers list.

6 Click Next and follow the onscreen instructions to complete the installation.

To add a network port to the printer

If you have already installed the printer software using the printer setup program, and you want to create a port to connect through the network to the printer via an HP Jetdirect external print server, follow these instructions:

1 After installing the print server software, right-click hp deskjet 9600 series in the Printers

folder and select Properties.

2 For Windows NT 4.0, 2000, and XP: Click the Ports tab, and then click Add Port.

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For Windows 98 and Me: Click the Details tab, and then click Add Port.

3 Select a new HP standard port and assign it to the printer. 4 Click OK.

2-12 ENWW

Connecting to a network (Mac OS)

You must install the HP Jetdirect external print server first, then connect the printer to the network and install the printer software on the computer.

1 After setting up the HP Jetdirect external print server and a network port on your

computer, start your computer and make sure no applications are running.

2 Insert the Starter CD into your CD-ROM drive. The CD menu runs automatically.

If the CD menu does not run automatically, double-click the CD icon on the desktop, and then double-click the Setup icon.

3 Click Install Driver. 4 Follow the onscr ee n inst ruc tion s .

5 Mac OS 9.1.x and 9.2.x

i When prompted, restart the co mpu ter. ii Select Chooser from the Apple menu. iii Select hp inkjet xx in the upper-left window of the Chooser window, where xx

represents the version of the current printer driver. iv Select deskjet 9600 in the right window of the Chooser screen. v Close the Chooser.

Mac OS X (10.1 and later)

i Open the Print Center, which is located in the Applications\Utilities folder. ii Click Add. iii Do one of the following steps:

• If you are using an AppleTalk network, select AppleTalk on the pop-up menu.

• If you are using an IP network, select hp IP Printing on the pop-up menu and then type the IP address for the printer.

iv If necessary, select the Zone. vSelect deskjet 9600 from the printer list, and then click Add.

A dot appears beside the printer name, indicating that this printer is now the default printer.

vi Close the Print Center.

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Uninstalling the printer software

For Windows

The steps to uninstall the printer software will depend on the operating system. In general, follow these steps to uninstall the software:

1 Make sure no Windo ws appl ic at ion s are runn ing . 2 Click Start, point to Programs, hp deskjet 9600 series, and then click Uninstall

hp deskjet 9600 series.

3 Follow the onscreen instructions to remove the printer software.

Alternatively, uninstall the software through Add/Remove Programs:

1 Make su re no Windows applic at ion s are running . 2 Open Control Panel. 3 Double-click Add/Remove Programs. 4 Select hp deskjet 9600 series. 5 Follow the onscreen instructions to remove the printer software.

 If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have

administrator privileges to uninstall the printer software.

 If the software was not successfully uninstalled or the Uninstaller could not be found,

restart the system and run the scrubber utility from the Starter CD. For Windows 98 and Windows Me, use the scrub9x.exe file located in the Utils\Scrubber\Win9x_Me folder. For Windows 2000 and Windows XP, use the scrub2k.exe file located in the Utils\Scrubber\Win2k_XP folder. This utility does not remove non-driver components from the computer, such as the Toolbox. Repeat the whole installation process again after this is done.

For Macintosh

1 If you have not restarted the computer since installing the software, restart the computer.

If you do not restart the computer before you uninstall the software, some files will not be removed from your computer when you run the Uninstall option.

2 Insert the Starter CD into your CD-ROM drive and double-click the CD icon on the

desktop.

3 Double-click the installer icon and follow the onscreen instructions. 4 When the Main Installation dialog box appears, select Uninstall from the drop-down list

located in the upper-left part of the dialog box.

5 Follow the onscreen instructions to remove the printer software.

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Customizing the printer software setup program

The Starter CD contains a utility that allows system administrators to create customized installation packages that can be launched silently. System administrators can then distribute a customized installation package by sharing it from a local or network drive.

To access the uti lity, select Customization Utility from the CD menu.

Installing other software

 HP photo imaging software – Lets you view and edit photos and image files in Windows.

To install this software, insert the Starter CD, click the HP Photo Imaging Software button on the CD browser menu, and select it from the list of software shown. See also

“HP photo imaging software”.

 HP Deskjet Control Panel for DOS – Allows you to configure print settings in an

MS-DOS software. See also “Printing from MS-DOS software programs”.

 Linux driver – Visit http://www.linuxprinting.org to download the software. For information

about using Linux with HP printers, visit http://hp.sourceforge.net

 IBM PostScript 3 emulation printer driver for IBM OS/2 –

Visit h information on using the driver.

environment. Visit http://www.hp.com/support/dj9600 to download the

ttp://www7.software.ibm.com/2bcprod.nsf to download the software and for

If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have administrator privileges to install a printer driver.

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Using print cartridges and

accessories

Using the auto-duplex unit

You can print on both sides of a sheet of paper automatically when the auto-duplex unit is installed on the printer.

The auto-duplex unit is a standard part in the hp deskjet 9670. It may be purchased separately in some countries/regions (see “HP supplies and accessories”).

For instructions on printing with the auto-duplex unit, see “Printing on both sides (duplexing)”.

Installing the auto-duplex unit

1 Remove the rear access panel by pushing the release buttons towards each other and

pulling the rear access panel out of the printer.

2 Insert the auto-duplex unit straight into the back of the printer until both sides snap into

place.

Do not press the buttons on either side of the auto-duplex unit when installing it. Use these buttons only for removing the auto-duplex unit from the printer.

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Using the print cartridges

Installing or replacing the print cartridges

Use only the specified print cartridges. See “HP supplies and accessories” for part numbers and ordering information.

For four-ink color printing, install the black and the color print cartridges. For six-ink color printing, install the photo and the color print cartridges to enhance the print

quality of photographs. See “Printing with six-ink color”.

To install or replace a print cartridge

1 Turn on the printer and open the top cover.

The print cartridge carriage moves to the middle of the printer.

Only remove or install print cartridges when the print cartridge carriage stops moving.

2 Lift the print cartridge latch.

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3 If you are replacing a print cartridge, hold the top of the installed print cartridge and

slide it out of its cradle. Check the number on the latch against the number on the new print cartridge to make sure you are removing the correct print cartridge.

If you are installing a new print cartridge, the printer will automatically align the print cartridges and use one sheet of paper to print an alignment page. If you have higher-quality photo media loaded in the input tray, you may want to load a sheet of plain paper before installing the new print cartridge.

If you are installing a new print cartridge, remove the print cartridge from its package, and then remove the plastic tape with the pink tab from the print cartridge.

To prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink nozzles or copper contacts, and do not remove the copper contacts.

3-3 ENWW

4 Hold the print cartridge with the copper contacts facing the printer, and then slide the print

cartridge into the cradle.

5 Push down on the print cartridge latch until it snaps closed. Make sure the latch does not

spring back open.

6 Close the top c over.

If you installed a new print cartridge, the printer aligns the print cartridges and prints an alignment page. If no alignment page prints, make sure there is paper in the input tray.

Do not open the top cover when the printer is aligning the print cartridges.

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Aligning the print cartridges

The printer automatically aligns print cartridges whenever a new print cartridge is installed. However, if your printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color on the page, you can realign the print cartridges.

For Windows

You can align the print cartridges from the Toolbox or the printer driver.

1 Load plain paper into the input tray (see “Loading media in the input tray”). 2 Open the Toolbox: Click Start, point to Programs, hp deskjet 9600 series, and then click

hp deskjet 9600 series Toolbox.

-Or-

Open the printer driver (see “Changing default print settings”).

3 Click the Printer Services tab (Toolbox ) or Services tab (printer driver). 4 Click Align Print Cartridges and follow the onscreen instructions.

For Macintosh

1 Load plain paper into the input tray (see “Loading media in the input tray”). 2 Open the HP Inkjet Toolbox. 3 Open the Calibrate panel. 4 Click Align.

3-5 ENWW

Cleaning the print cartridges

To clean the print cartridges automatically

The print cartridges have microscopic nozzles that can clog when exposed to air for too long. In addition, if a print cartridge is not used for long periods of time it can also clog, resulting in a noticeable decrease in print quality. Cleaning the print cartridges unclogs the nozzles.

Clean the print cartridges if the printed characters are incomplete, or if dots or lines are missing from the printed text or graphics.

Cleaning the print cartridges when it is not necessary wastes ink and reduces the life of the print cartri dge s.

For Windows

You can clean the print cartridges from the Toolbox or the printer driver.

1 Load plain paper into the input tray (see “Loading media in the input tray”). 2 Open the Toolbox: Click Start, point to Programs, hp deskjet 9600 series, and then click

hp deskjet 9600 series Toolbox.

-Or-

Open the printer driver (see “Changing default print settings”).

3 Click the Printer Services tab (Toolbox ) or Services tab (printer driver). 4 Click Clean Print Cartridges and follow the onscreen instructions. 5 If you still find a problem in the printout, repeat this cleaning process. 6 If there is still a problem in the printout, the print cartridge may have expired. In this case,

replace it with a new print cartridge.

For Macintosh

1 Load plain paper into the input tray (see “Loading media in the input tray”). 2 Open the HP Inkjet Toolbox. 3 Open the Clean panel. 4 Click Clean. 5 If you still find a problem in the printout, repeat this cleaning process. 6 If there is still a problem in the printout, the print cartridge may have expired. In this case,

replace it with a new print cartridge.

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To clean the print cartridges manually

Poor contact between the print cartridges and print cartridge cradles may also affect the quality of the printout. When this occurs, try cleaning the electrical contacts on the print cartridges and print cartridge cradles:

1 Remove the print cartridge from the printer (see “Installing or replacing the print

cartridges”).

2 Clean the electrical contacts on the print cartridge cradle with a dry cotton swab.

3 Carefully clean the electrical contacts on the print cartridge with a soft, dry, lint-free cloth.

To prevent damage to the electrical contacts, you should wipe the contacts only once. Do not wipe the ink nozzles on the print cartridge.

4 Reinstall the print cartridge.

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Maintaining the print cartridges

The following tips will help maintain HP print cartridges and ensure consistent print quality:

 Keep all print cartridges in their sealed packages until they are needed. Print cartridges

should be stored at room temperatures between 15° to 35° C (59° to 95° F).

 Do not remove the plastic tape covering the ink nozzles until you are ready to install the

print cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape damages the print cartridge.

Do not drop the print cartridge. Dropping the print cartridge may damage it.

Storing the print cartridges

When the black or photo print cartridge is removed from the printer, store it in the Print Cartridge Protector.

1 Insert the print cartridge at a slight angle into the protector and snap it securely in place.

2 To remove the print cartridge from the protector, press down and back on the tab inside

the protector to release the print cartridge, and then remove the print cartridge.

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Printing with a single print cartridge

If one of the print cartridges runs out of ink before you can replace it, you can still print with a single print cartridge .

 If you do not have a replacement black print cartridge available, you can remove the black

print cartridge and print with only the color print cartridge.

 If you do not have a replacement color print cartridge available, you can remove the color

print cartridge and print with only the black or photo print cartridge. Documents will print in grayscale.

 If you do not have a replacement photo print cartridge available, you can remove the

photo print cartridge and print with only the color print cartridge.

Printing from one print cartridge, rather than two, may be slower and the print quality may be affected. It is recommended to print with both print cartridges.

For borderless printing, the color print cartridge must be installed.

3-9 ENWW

Printing and loading media

Selecting print media

Your printer is designed to print on a variety of media types (such as plain paper, photo paper, envelopes, and transparencies) and sizes. The printer works well with most office paper types, and provides the best results on paper that accepts ink well. Always use media that conforms with the types, sizes, and weights listed in “Understanding specifications for supported media”.

It is best to test a variety of media types before buying large quantities. Find a media type that works well.

Use HP media for optimum print quality. These print media types are specifically designed to work well with the printer. For ordering information and part numbers, see “HP supplies and

accessories”.

Tips for selecting and using print media

 Paper that is too thin, has a slick texture, or “stretches” easily can feed improperly through

the printer's paper path.

 Paper that is heavily textured or does not accept ink well can cause poorly filled graphics

or text.

 To ensure that media feeds properly, load only one type of media at a time in the input tray

or the manual feed slots.

 Do not use media that is damaged, curled, or wrinkled. It is recommended not to use

paper with cutouts or perforations or paper that is heavily textured or embossed.

 Try to use a paper type that has previously worked well with your printer.  If you are printing more than one page on transparencies, photo paper, or other special

paper, the printing pauses and the Resume light blinks after each page is printed. This allows the printed page to dry before printing the next page. You can press the Resume button if you do not want to wait for the printed page to dry before printing the following page; however, it is recommended to allow each page to dry.

ENWW 4-1

Understanding specifications for supported media

This section provides information regarding the sizes, types, and weights of media that the printer supports.

Understanding supported media sizes

The following table lists the sizes of media you can use with each paper path.

Media size Input tray Front manual

feed slot

 US Letter (8.5 by 11 inches;

216 by 279 mm)

 Tabloid (11 by 17 inches;

279 by 432 mm)

 A4 (8.3 by 11.7 inches;

210 by 297 mm)

 A3 (11.7 by 16.5 inches;

297 by 420 mm)

 B4 (10.12 by 14.3 inches;

257 by 364 mm)

 B5 (6.9 by 9.9 inches;

176 by 250 mm)

 Statement (5.5 by 8.5 inches;

140 by 216 mm)

 Executive (7.25 by 10.5 inches;

184 by 267 mm)

 Legal (8.5 by 14 inches;

216 by 356 mm)

 Super B (13 by 19 inches;

330 by 482 mm)

 A3+ (13 by 19 inches;

330 by 482 mm)

Rear manual feed slot

Auto-duplex unit

 A5 (5.8 by 8.3 inches;

148.5 by 210 mm)

 Index card (5 by 8 inches;

127 by 203.2 mm)

 No. 10 Envelope (4.12 by

9.5 inches; 104.6 by 241.3 mm)

 C5 Envelope (6.4 by 9 inches;

162 by 229 mm)

 DL Envelope (4.3 by

8.7 inc hes ; 110 by 220 mm)

 Monarch Envelope (3.87 by

7.5 inches; 98.3 by 190.5 mm)

 Banner, US Letter (8.5 by

11 inches; 216 by 279 mm)

 Banner, A4 (8.3 by 11.7 inc hes;

210 by 297 mm)

 Banner, A3 (11.7 by

16.5 inches; 297 by 420 mm)

 Banner, Tabloid (11 by

17 inches; 279 by 432 mm)

4-2 ENWW

Media size Input tray Front manual

feed slot

 Borderless Photo (8 by

10 inches; 203.2 by 254 mm)

 Borderless Photo (8.5 by

11 inches; 216 by 279 mm)

 Borderless A4 (8.3 by

11.7 inches; 210 by 297 mm)

 Borderless Tabloid (11 by

17 inches; 279 by 432 mm)

 Borderless A3 (11.7 by

16.5 inches; 297 by 420 mm)

 A6 card (4.13 by 5.83 inches;

105 by 148.5 mm)

 Index card (4 by 6 inches;

101.6 by 152.4 mm)

 Photo (4 by 6 inches;

101.6 by 152.4 mm)

 Photo with tab (4 by 6 inches;

101.6 by 152.4 mm)

 A2 Envelope (4.37 by

5.75 inches; 111 by 146 mm)

 C6 Envelope (4.5 by

6.4 inc hes ; 114 by 162 mm)

 HP Greeting Card Envelope

(4.38 by 6 inches; 111.3 by

152.4 mm)

 Borderless Photo (4 by

6 inch es; 101.6 by 152 .4 mm )

 Borderless Photo with tab (4 by

6 inch es; 101.6 by 152 .4mm)

 Borderless Photo (5 by

7 inches; 127 by 177.8 mm)

 Borderless A6 card (4.13 by

5.83 inches; 105 by 148.5 mm)

Rear manual feed slot

Auto-duplex unit

 Custom-size media between

3.54 to 13 inch es wide and 5.75 to 50 inches long (89.9 to

330.2 mm wide and 146.05 to 1,270 mm long)

ENWW 4-3

Understanding supported media types

The following table lists the types of media you can use.

Media type Input tray and

front and rear manual feed slots

Plain paper

HP bright white paper

HP premium inkjet paper

Other inkjet papers

HP photo paper

Other photo papers

Thick photo paper

HP premium high-gloss film

HP transparency film

Manual duplex

Auto duplex

Maximum dpi (4800 x 1200 optimized dpi*)

Borderless printing

Other transparency films

HP banner paper

HP iron-on transfers

HP brochure paper

Other brochure papers

Other spec ialty papers

HP cards

Other greeting cards

Thick plain paper

*Up to 4800 x 1200 optimize d dpi for c olor pri nting an d 1200 in put dpi . This se tting wil l tempo rarily use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if present, further enhances the print quality.

4-4 ENWW

Understanding supported media weights and capacities

The following table provides information about the media weights and capacity that the paper paths can support.

Tray Type Weight Capacity

Input tray Paper, envelopes,

cards

Transparencies or labels

Front manual feed slot

Paper, envelopes, cards

65 to 135 g/m

(17 to 36 lb bond)

65 to 135 g/m

(17 to 36 lb bond)

Up to 19 mm (0.75 inches) or up to 150 sheets plain paper; up to 15 envelopes; up to 60 cards

Up to 30

Up to 10 sheets plain paper; up to 5 envel op es or cards

Transparencies or

Up to 8

labels

Rear manual feed slot

Paper, envelopes, cards

Transparencies or

Up to 280 g/m (74 lb bond)

One at a time; thick media (up to

0.3 mm) One at a time

labels

Auto-duplex unit

Paper (Does not support

Up to 135 g/m (36 lb bond)

banners, index cards, or envelopes.)

Output tray Up to 75 sheets

ENWW 4-5

Setting minimum margins

The document margins must match (or exceed) these minimum margin settings in portrait orientation.

Media Left and right

margins

Letter, Tabloid, A4, A3, A5, B4, B5, Statement, Executive, Legal, Super B, A3+, Cards, Envelopes

Photo (4 by 6 inches; 101.6 by 152.4 mm) 3.2 mm

Photo with tab (4 by 6 inches; 101.6 by 152.4 mm) 3.2 mm

Banner 3.1 mm

Custom-sized media 6.4 mm

3.1 mm (0.12 inch)

(0.13 inch)

(0.12 inch)

(0.25 inch)

Top margin Bottom

margin

1.8 mm (0.07 inch)

3.2 mm (0.13 inch)

0 mm (0 inch)

1.8 mm (0.07 inch)

11.7 mm (0.46 inch)

3.2 mm (0.13 inch)

3.0 mm (0.12 inch)

0 mm (0 inch)

11.7 mm (0.46 inch)

4-6 ENWW

Loading media in the input tray

This section explains how to load plain paper and standard media sizes and types into the input tray.

 If you are printing on thick or photo paper, you can use the rear manual feed slot.

See “Printing with the front or rear manual feed slot”.

 If you are print ing cards or en velope s, see “Printing on cards and smaller-sized media” and

“Printing on envelopes”.

 If you are printing one or just a few envelopes or sheets of paper, you can use the front

manual feed slot and leave your regular media in the input tray. See “Printing with the front

or rear manual feed slot”.

To load media in the input tray

1 Raise the output tray. If the output tray is extended, close the tray. 2 Press the input tray lock and extend the input tray.

If the small media guide is in its open position, close it by moving it 90 degrees counterclockwise.

3 Press the button on top of the paper width guide and slide the guide to the left to its

outermost position.

4 Insert up to 150 sheets of paper or a stack of media that does not exceed the height of the

paper width guide, print-side down along the right side of the input tray until it stops. Transparencies: Insert up to 30 transparencies, rough-side down and the adhesive strip

pointing forward, along the right side of the input tray until it stops.

5 Press the button on top of the paper width guide and slide the guide to the right until it

stops at the edge of the media.

ENWW 4-7

6 Press the input tray lock and retract the tray until it stops at the edge of the media.

When 8.5-by-11 inch paper is loaded in the input tray, the tray extension will close to the edge of the paper and leave a slight gap between the extension and the tray. The tray extends further to accommodate larger-sized media.

7 Lower the output tray to its horizontal position.

8 Extend the output tray if necessary.

4-8 ENWW

Using the automatic paper-type sensor

The automatic paper-type sensor automatically selects the print settings appropriate for the media in the printer, particularly when used with HP media.

The sensor scans the first page of a document, selects the media type and the most suitable print quality for your document, and then prints the document.

 When printing with higher-quality media, it is recommended that you select the specific

paper type in the printer driver.

 Do not place the printer in direct sunlight. Direct sunlight can interfere with the automatic

paper-type sensor.

 If you want to set the automatic paper-type sensor as your default setting, see “Changing

default print settings”.

For Windows

1 Open the printer driver (see “Printing a document”). 2 Click the Paper/Quality tab. 3 Select Automatic from the Type is drop-down list. 4 Change any other desired print settings and click OK.

For Macintosh

1 Click File, and then click Print. 2 Open the Paper Type/Quality panel. 3 Mac OS 9.1.x and 9.2.x:

•Select Automatic from Paper Type. Mac OS X (10.1 and later): i Click the Paper tab.

ii Select Automatic from the Paper type drop-down list.

4 Change any other desired print settings and click OK or Print.

ENWW 4-9

Changing default print settings

You can change the default print settings in the printer driver. The default print settings apply to all documents printed by the printer.

If you do not wish to change the default print settings, access the printer driver from the application you are using. See “Printing a document”.

For descriptions of the printer driver features, see “Understanding smart software features”.

For Windows

1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me,

and 2000) or Printers and Faxes (Windows XP). (If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click

Control Panel, and then click Printers and Faxes.)

2 In the Printers folder, right-click the printer icon and then click Properties

(Windows 98 or Me), Document Defaults (Windows NT 4.0), or Printing Preferences (Windows 2000 or XP).

3 Select the options you want to use as the default print settings. 4 Click OK to save the new default print settings.

To restore the default print settings, click the Print Task Quick Sets drop-down menu and select Default Print Settings.

For Macintosh

1 Click File, and then click Print. 2 Select the options you want to use as the default print settings. 3 Mac OS 9.1.x and 9.2.x: S el ec t Save Current Settings from the lower-left drop-down list.

Mac OS X (10.1 and later): Select Save As from the Presets drop-down list.

4 Type a name for these settings. 5 Mac OS 9.1.x and 9.2.x: Click Save to save the new default print settings.

Mac OS X (10.1 and later): Click OK to save the new default print settings. To restore the default print settings, select Default.

4-10 ENWW

Understanding smart software features

The printer driver provides the following smart software features. To access the printer driver, see “Printing a document”.

Some features are only available in Windows. To find more information on a specific feature in the Windows printer driver, right-click the feature and select What's This?

 Borderless Printing: Use the entire page surface when printing photos and cards using

the borderless printing feature. See “Printing borderless”.

 Resizing Options: Enlarge or reduce the size of your documents with virtually no loss in

print quality or resolution. On the Effects tab, select the Print Document On check box,

and then select the desired document size, followed by the Scale to Fit check box. You

can also select Center On Page to center your document on the printed page.

Alternatively, you can use the % of Normal Size scroll bar to adjust the document size.

You can zoom from 25 to 400 percent of the original document size, but page content may

get truncated at times.

 Print on Both Sides: Print on both sides of the paper to create professional looking

brochures and catalogs. See “Printing on both sides (duplexing)”.

 Minimize Margins: Print closer to the bottom edge of the page. On the Paper/Quality

tab, select the Minimize Margins check box, and then reduce the document margins by

adjusting the page setup settings in the application being used.

 HP Digital Photography: Use a variety of settings to improve the quality of your printed

photographs. The HP Digital Photography features should be used for high-resolution

images (600 dpi or higher) printed on photo-quality paper. On the Paper/Quality tab, click

HP Digital Photography after you have selected a photo media.

 Booklet Layout: Produce booklets without worrying about pagination. All you need to do

is fold the pages and bind them into a booklet. You can choose to bind the booklet on the

left or right side by selecting left or right edge binding. See “Printing booklets”.

 Pages per Sheet: Arrange up to 16 pages on a single sheet of paper to reduce printing

costs. You can arrange the order of the layout. See “Printing multiple pages on a single

sheet of paper”.

 Tiling: Take a one-page document and enlarge it up to five times (5 x 5) for documents up

to A3+ (13-by-19 inch) size. The enlarged document can be printed on several sheets and

assembled to form a large billboard. See “Printing posters”.

 Mirror Image: Flip a page horizontally. This lets you write on the underside of a

transparency film, leaving the top side available for annotations with marker pens. On the

Basics tab, select the Mirror Image check box.

 Banner printing: Print large images and bold, oversized fonts on continuous feeds of

paper. See “Printing banners”.

 Print in Sepia: Print images in a brownish tone to give them an antique look. On the

Color tab, select the Print in Sepia check box.

 Print in Grayscale: Both black and white and color documents can be converted to

grayscale. On the Color tab, select the Print in Grayscale check box.

ENWW 4-11

Print All Text as Black: Print all text characters as black while retaining colored graphics.



On the Color tab, select the Print All Text as Black check box.

 Watermarks: Display short text such as CONFIDENTIAL as the background for your

document's main text. You can customize and rotate the watermark according to your

preference. This feature is found on the Effects tab.

 Optimize for Photocopy or Fax: Color images sometimes translate into poor printouts

when put through a black and white facsimile or photocopier. The Optimize for Photocopy

or Fax feature prints images using high-contrast shades of gray, making them ideal for

faxing and photocopying. On the Color tab, select the Print in Grayscale check box, and

then select Optimize for Photocopy or Fax.

 Ink Volume Control: Adjust the amount of ink printed on a page. On the Basics tab, click

Advanced Features, and then drag the slider to the left for lighter images (less ink) or to

the right for darker images (more ink). The lighter the ink volume, the faster the printout

will dry.

4-12 ENWW

Printing a document

The steps to print a document vary depending on the software program. In general, follow these steps to print a document:

1 Open the file you wish to print. 2 Click File, and then click Print. 3 To print with the printer's default print settings, click OK or Print.

-Or-

To change the print settings for the document, open the printer driver:

• Windows: Click Properties or Setup.

• Macintosh: Click Print or Page Setup.

The path to the printer driver will vary depending on the software program.

4 Change any desired print settings and click OK or Print.

 For descriptions of the printer driver features, see “Understanding smart software

features”.

 To make print settings apply to all documents printed by the printer, see “Changing default

print settings”.

 For more specific printing instructions, see other sections in this chapter.

ENWW 4-13

Printing with the front or rear manual feed slot

If you are printing one or just a few photos, envelopes, or sheets of paper, you can use the front manual feed slot and leave your regular media in the input tray.

The rear manual feed slot uses a straight paper path and is designed for printing single sheets on thick paper (up to 280 g/m

For information on media types and sizes supported by the manual feed slots, see

“Understanding specifications for supported media”.

If the auto-duplex unit is installed and you want to print using the rear manual feed slot, replace the auto-duplex unit with the rear access panel.

To print using the front or rear manual feed slot

1 For Windows:

i Open the printer driver (see “Printing a document”).

ii Click the Paper/Quality tab.

iii Select the manual feed option from the Source is drop-down list.

iv Change any other desired print settings and click OK.

v Print your document.

) like cardstock and photo paper.

For Macintosh:

iClick File, and then click Page Setup.

ii Select the media size.

iii Click File, and then click Print.

iv Mac OS 9.1.x and 9.2.x: In the General panel, select the manual feed option from the

Paper Source drop-down list. v Open the Paper Type/Quality panel. vi Mac OS 9.1.x and 9.2.x: Select the media group from the Category drop-down list and

media type from the Paper Type drop-down list.

Mac OS X (10.1 and later): Click the Paper tab and select the media type and source. vii Change any other desired print settings and click OK or Print.

2 When the Res ume light blink s, do the followi ng :

4-14 ENWW

Front manual feed slot

If there are any printouts on the output tray, remove them before using the front manual feed slot.

i Extend the output tray. ii Slide the paper guide to the left to its outermost position. iii Insert up to 10 sheets of paper or 5 cards or envelopes, print-side down into the right

side of the slot until the media stops. Insert envelopes with the flaps facing up and to

the right. iv Slide the paper guide to the right until it stops at the edge of the paper.

v Press the Resume button to proceed with printing. To resume printing from the input tray, remove the paper from the front manual feed slot.

Rear manual feed slot

i Before you load the paper, adjust the paper guide to the size of paper you are printing

by aligning it with the appropriate icon below the rear manual feed slot.

ii Insert a single sheet of paper print-side up into the left side of the rear manual feed

slot.

The printer grips the paper.

iii Press the Resume button to proceed with printing.

If you are printing more than one page, press the Resume button after inserting each

sheet of paper.

ENWW 4-15

Printing on various media types

 Use HP media for optimum print quality. These media types are specifically designed to

work with your printer. See “HP supplies and accessories” for part numbers and ordering information.

 If you are printing transparencies, it is recommended to remove each transparency as it

prints and set it aside to dry.

For Windows

1 Load the print media (see “Loadi ng med ia in the inp ut tray”). 2 Open the printer driver (see “Printing a document”). 3 Click the Paper/Quality tab. 4 Select the media type from the Type is drop-down list. 5 Select the media size from the Size is drop-down list. 6 Select the paper source from the Source is drop-down list. 7 Change any other desired print settings and click OK. 8 Print your document.

For Macintosh

1 Load the print media (see “Loadi ng med ia in the inp ut tray”). 2 Click File, and then click Page Setup. 3 Select the media size. 4 Click File, and then click Print. 5 Mac OS 9.1.x and 9.2.x: I n the General panel, select the paper source from the

Paper Source drop-down list.

6 Open the Paper Type/Quality panel. 7 Mac OS 9.1.x and 9.2.x: Select the media group from the Category drop-down list and

media type from the Paper Type drop-down list. Mac OS X (10.1 and later): Click the Paper tab and select the media type and source.

8 Change any other desired print settings and click OK or Print.

4-16 ENWW

Printing on custom-sized paper

The paper width must be between 89.9 mm and 330.2 mm (3.54 inches and 13 inches); the paper length must be between 146.05 mm and 1,270 mm (5.75 inches and 50 inches).

For Windows

1 Load the print media (see “Loadi ng med ia in the inp ut tray”). 2 Open the printer driver (see “Printing a document”). 3 Click the Paper/Quality tab. 4 Click the Custom button beneath the Size is drop-down list. 5 In the custom paper size dialog box, type values for the width and length. 6 Choose any of the predefined names from the Name drop-down list and click Save to

save the custom settings.

7 Click OK. 8 Select the name of the custom paper size just created from the Size is drop-down list. 9 Select the paper source from the Source is drop-down list. 10 Change any other desired print settings and click OK. 11 Print your document.

For Macintosh

1 Load the print media (see “Loadi ng med ia in the inp ut tray”). 2 Click File, and then click Page Setup. 3 Mac OS 9.1.x and 9.2.x: Select the custom size option from the media size

drop-down list. Mac OS X (10.1 and later): Select the custom size option from the Settings drop-down list.

4 Click New, and then type values for the width and height. 5 Select the custom paper size just created. 6 Change any other desired print settings and click OK or Print.

ENWW 4-17

Printing on envelopes

 If you are printing one or just a few envelopes, you can use the front manual feed slot. See

“Printing with the front or rear manual feed slot”.

 Avoid using envelopes that have clasps or windows; have thick, irregular, or curled edges;

are shiny or embossed; or are wrinkled, torn, or otherwise damaged.

1 Raise the output tray and remove any media from the input tray. 2 Insert up to 15 envelopes along the right side of the input tray, with the flaps facing up and

to the right, until they stop.

3 Open the small media guide by moving it 90 degrees clockwise from start to end position. 4 Press the button on top of the paper width guide and slide the guide to the right until it

stops at the edge of the envelopes.

5 Press the input tray lock and retract the tray until the small media guide stops at the edge

of the envelopes.

6 Lower the output tray.

7 For Windows:

i Open the printer driver (see “Printing a document”). ii Click the Paper/Quality tab. iii Select the envelope size from the Size is drop-down list. iv Change any other desired print settings and click OK. v Print your file.

For Macintosh:

iClick File, and then click Page Setup. ii Select the envelope size. iii Change any other desired print settings and click OK or Print.

4-18 ENWW

Printing on cards and smaller-sized media

If you are printing on thick paper (such as cardstock), you can use the rear manual feed slot. See “Printing with the front or rear manual feed slot”.

1 Raise the output tray and remove any media from the input tray. 2 Insert up to 60 cards, or a stack of media that does not exceed the height of the paper

width guide, print-side down along the right side of the input tray until it stops.

3 Open the small media guide by moving it 90 degrees clockwise from start to end position. 4 Press the button on top of the paper width guide and slide the guide to the right until it

stops at the edge of the cards.

5 Press the input tray lock and retract the tray until the small media guide stops at the edge

of the cards.

6 Lower the output tray.

ENWW 4-19

7 For Windows:

i Open the printer driver (see “Printing a document”). ii Click the Paper/Quality tab. iii Select the size of the cards from the Size is drop-down list.

For instructions on printing custom-sized cards, see “Printing on custom-sized paper”. iv Select the paper type from the Type is drop-down list.

v Change any other desired print settings and click OK. vi Print your file.

For Macintosh:

iClick File, and then click Page Setup. ii Select the size of the cards.

For instructions on printing custom-sized cards, see “Printing on custom-sized paper”. iii Click File, and then click Print.

iv Open the Paper Type/Quality panel. v Mac OS 9.1.x and 9.2.x: Select the media group and type.

Mac OS X (10.1 and later): Click the Paper tab and select the media type and source. vi Change any other desired print settings and click OK or Print.

If you wish to print to the edge of the cards, see “Printing borderless”.

4-20 ENWW

Printing digital photographs

Printing with six-ink color

Your printer can print with six-ink color to enhance the quality of printed photographs. To do six-ink color printing, a photo and a color print cartridge must be installed together.

To replace the black print cartridge with the photo print cartridge, see “Installing or replacing

the print cartridges”.

After you install a new print cartridge, the printer will automatically align the print cartridges and use one sheet of paper to print an alignment page. If you have higher-quality photo media loaded in the input tray, you may want to load a sheet of plain paper before installing the new print cartridge.

Guidelines for printing photographs

 For the best results when printing photographs and images, choose Best mode and select

an HP photo paper in the printer driver. Best mode uses HP's unique PhotoREt IV color-layering technology and ColorSmart III color optimization technology to create realistic photo images, vivid color output, and extremely sharp text. With PhotoREt IV, a greater range of colors, lighter tones, and smoother gradations between tones can be achieved, ensuring the best photo and image print quality.

Alternatively, select Maximum dpi, which provides up to 4800

x 1200 optimized dpi* for

optimum print quality. See “4800 x 1200 optimized dpi”. *Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting will

temporarily use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if present, further enhances the print quality.

 To print borderless photographs, see “Printing borderles s ”.  It is recommended to remove each sheet of paper as it prints and set it aside to dry.  If the printed colors visibly shift towards yellow, cyan or magenta, or there is a tinge of

color in the gray shades, you need to calibrate the color. See “Calibrating color”.

 If you install the photo print cartridge, align the print cartridges for best possible print

quality. It is not necessary to align the print cartridges every time you install the photo print cartridge, only when necessary. See “Aligning the print cartridge s”.

 To store a print cartridge, see “Storing the print cartridges”.  Always hold photo paper by the edges. Fingerprints on photo paper reduce print quality.  Photo paper should be flat before printing. If the corners of the photo paper curl more than

10 mm or 3/8 inch, flatten the paper by putting it in the resealable storage bag, then rolling the bag on a table edge until the paper is flat.

To print digital photographs

1 Load the photo paper:

• If you are loading a stack of photo paper, see “Loading media in the input tray”.

• If you are printing one or just a few sheets, you can use the front manual feed slot. If

you are printing on thick paper and desire a straight paper path, you can use the rear manual feed slot. If you are using either manual feed slot, load paper in a later step.

• If you are printing 4-by-6 inch photos, you can use the input tray or rear manual feed

slot.

2 Print your photographs. See “Printing a document” .

Also see “Guidelines for printing photographs”.

3 If you are using the front or rear manual feed slot, see “Printing with the front or rear

manual feed slot” for media loading instructions.

ENWW 4-21

Understanding digital photography technologies

In addition to six-ink color printing, the printer software offers several features for printing digital photographs.

 PhotoREt printing  4800 x 1200 optimized dpi  Printing Exif Pri nt- enh anced photographs

PhotoREt printing

PhotoREt offers the best combination of print speed and quality for your image. To print with PhotoREt technology, select Best as the print quality on the Paper/Quality tab in

the printer driver. See “Printing a document” for instructions on changing settings in the printer driver.

4800 x 1200 optimized dpi

4800 x 1200 optimized dpi* is the highest-quality resolution for this printer. When Maximum dpi is selected as the print quality, the color print cartridge prints in the 4800 x 1200 optimized dpi mode.

To print with 4800 x 1200 optimized dpi, select Maximum dpi as the print quality on the Paper/Quality tab in the printer driver. See “Printing a document” for instructions on changing settings in the printer driver.

*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting will temporarily use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if present, further enhances the print quality.

Printing Exif Print-enhanced photographs

Exif (Exchangeable Image File Format 2.2) Print is an international digital imaging standard that simplifies digital photography and enhances printed photographs. When a photograph is taken with an Exif Print-enabled digital camera, Exif Print captures information such as exposure time, type of flash, and color saturation, and stores it in the image's file. The printer software then uses this information to automatically perform image-specific enhancements, resulting in outstanding photographs.

Printing Exif Print-enhanced photos requires:

 A digital camera that supports Exif Print  Exif Print-enabled photo software  HP deskjet printer software that supports Exif Print  Windows 2000 or XP

To print Exif Print-enhanced photographs:

1 Open the file you wish to print using Exif Print-enabled photo software. 2 See “Printing with six-ink color” for printing instructions.

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HP photo imaging software

HP photo imaging software is a Windows software application for viewing and editing image files. You can print images, send images by e-mail or fax, upload images to a website, or use images in printing projects with the HP Photo View Center. To install it, insert the Starter CD, click the HP Photo Imaging Software button on the CD browser menu, and select it from the list of software shown.

When you save photos to your computer, the HP photo imaging software opens automatically and displays thumbnails (small versions) of your images. If you want to open the HP photo imaging software at a later time, open the HP Director and click the View Images icon, which is located in the middle of the Director window.

ENWW 4-23

Printing borderless

Borderless printing lets you print to the edges of certain paper types and a range of standard paper sizes from A6 (105 by 148 mm) to A3 (297 by 420 mm). The printer can also print on 4-by-6 inch photo paper.

If you are printing photos, you can enhance them by printing in six-ink color printing mode. See

“Printing with si x- i nk color”.

Open the file in a software application and assign the image size. Make sure the size corresponds to the paper size on which you are printing the image.

For Windows

1 Load the appropriate paper:

• If you are printing one or just a few sheets, you can use the front or rear manual feed

slot. If so, continue with the steps below and load the paper in a later step.

• If you are using the input tray, see “Loading media in the input tray”.

2 Open the file you wish to print. 3 Open the printer driver (see “Printing a document”). 4 Click the Paper/Quality tab. 5 Select the paper size from the Size is drop-down list. 6 Select the Borderless Printing check box. 7 Select the paper source from the Source is drop-down list. If you are printing on thick or

photo paper, select the manual feed option.

8 Select the paper type from the Type is drop-down list. Do not select Automatic. 9 Select the Borderless Auto Fit check box to automatically resize the image to print

without a border.

10 If you are printing photos, select Best from the Print Quality drop-down list. Alternatively,

select Maximum dpi, which provides up to 4800 quality.

*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting will temporarily use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if present, further enhances the print quality.

11 Change any other desired print settings and click OK. 12 Print your document. 13 If you are using the front or rear manual feed slot, see “Printing with the front or rear

manual feed slot”.

14 If you printed on photo paper with a tear-off tab, remove the tab to make the document

completely borderless.

x 1200 optimized dpi* for optimum print

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For Macintosh

1 Load the appropriate paper:

• If you are printing one or just a few sheets, you can use the front or rear manual feed

slot. If so, continue with the steps below and load the paper in a later step.

• If you are using the input tray, see “Loading media in the input tray”.

2 Open the file you wish to print. 3 Click File, and then click Page Setup. 4 Select the borderless paper size. 5 Click File, and then click Print. 6 Open the Paper Type/Quality panel. 7 Mac OS 9.1.x and 9.2.x: Select the media group and type.

Mac OS X (10.1 and later): Click the Paper tab and select the media type and source.

8 If you are printing photos, select Best print quality. Alternatively, select Maximum dpi,

which provides up to 4800 *Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting will

temporarily use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if present, further enhances the print quality.

9 Change any other desired print settings and click OK or Print.

x 1200 optimized dpi* for optimum print quality.

10 If you are printing on thick or photo paper, insert paper into the rear manual feed slot at the

back of the printer. (For instructions on feeding paper manually, see “Printing with the front

or rear manual feed slot”.)

11 If you printed on photo paper with a tear-off tab, remove the tab to make the document

completely borderless.

ENWW 4-25

Printing on both sides (duplexing)

Guidelines for printing on both sides of the paper

 See “Understanding specifications for supported media” for sizes and types of media

supported by the auto-duplex unit. For unsupported media types, print on both sides manually.

 Increasing the dry time may prevent ink smudges when printing on both sides.

For Windows, adjust the ink dry time by selecting Advanced Features from the Basics tab in the printer driver.

For Macintosh, adjust the ink dry time by selecting the Ink tab in the Paper Type/Quality panel.

 For best results, do not print on paper heavier than 135 g/m

labels or transparencies, or on both sides of pages that are covered densely with ink. Jams may occur when using these types of media for printing on both sides, and damage to the printer may occur when printing on both sides of labels.

(36 lb bond), on both sides of

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Performing manual duplexing

You can print on both sides of a sheet of paper by manually turning the paper over and feeding it into the printer again.

Manual duplexing is available when the printer is connected directly to your system and is not shared on a network.

For Windows

1 Load the appropriate paper (see “Loading media in the input tray”). 2 Open the printer driver (see “Printing a document”). 3 Click the Finishing tab. 4 Select the Print on Both Sides check box, and ensure Use Auto-Duplex Unit is cleared. 5 Select Flip Pages Up to change the page orientation, if desired. 6 Choose a booklet layout from the Booklet Layout is drop-down list, if desired. 7 Change any other desired print settings and click OK. 8 Print your document. 9 Follow the onscreen instructions to complete the printing.

After one side of the page is printed, you need to reload the paper to print on the other side.

For Macintosh (Mac OS 9.1.x and 9.2.x)

1 Load the appropriate paper (see “Loading media in the input tray”). 2 Click File, and then click Print. 3 Open the Layout panel. 4 Select Print Both Sides, and then select Manual if the auto-duplex unit is installed. 5 Select the desired binding orientation by clicking the appropriate icon. 6 Change any other desired print settings and click OK or Print. 7 Follow the onscreen instructions to complete the printing.

After one side of the page is printed, you need to reload the paper to print on the other side.

ENWW 4-27

Performing auto-duplexing

You can print on both sides of a sheet of paper automatically when the auto-duplex unit is installed on the printer (see “Installing the auto-duplex unit”).

 The auto-duplex unit is a standard part in the hp deskjet 9670. It may be purchased

separately in some countries/regions (see “HP supplies and accessories”).

 To make automatically printing on both sides the default setting for your printer, see

“Changing default print settings”.

Advantages of using the auto-duplex unit

 Print on both sides of a page without manually reloading the page.  Print long documents quickly and efficiently.  Use less paper by printing on both sides of paper.  Create professional-looking brochures, reports, newsletters, and other special items.

After the first side of the page is printed, the printer pauses while the ink dries. Once the ink is dry, the paper is pulled back into the auto-duplex unit and the reverse side of the page is printed.

For Windows

selected.

5 To automatically resize each page to match the document's onscreen layout, select

Preserve Layout. Clearing this option may result in unwanted page breaks.

6 Select Flip Pages Up to change the page orientation, if desired. 7 Choose a booklet layout from the Booklet Layout is drop-down list, if desired. 8 Change any other desired print settings and click OK. 9 Print your document.

For Macintosh

1 Load the appropriate paper (see “Loading media in the input tray”). 2 Click File, and then click Print. 3 Mac OS 9.1.x and 9.2.x:

i Open the Layout panel. ii Select Print Both Sides, and then select Automatic.

Mac OS X (10.1 and later): i Open the Two Sided Printing panel.

ii Select Print Both Sides.

4 Select the desired binding orientation by clicking the appropriate icon. 5 Change any other desired print settings and click OK or Print.

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Printing multiple pages on a single sheet of paper

You can print multiple pages of a document on a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page.

For Windows

1 Load the appropriate paper (see “Loading media in the input tray”). 2 Open the printer driver (see “Printing a document”). 3 Click the Finishing tab. 4 Select the number of pages you want to appear on each sheet of paper from the Pages

Per Sheet drop-down list.

5 If you want a border to appear around each page image printed on the sheet of paper,

select the Print Page Borders check box.

6 Select a layout for each sheet of paper from the Page Order is drop-down list. 7 Change any other desired print settings and click OK. 8 Print your document.

For Macintosh

1 Load the appropriate paper (see “Loading media in the input tray”). 2 Click File, and then click Print. 3 Open the Layout panel. 4 Mac OS 9.1.x and 9.2.x: Select Multiple Pages Per Sheet from the drop-down list. 5 Select the number of pages you wish to appear on each sheet of paper from the Pages

Per Sheet drop-down list.

6 Change any other desired print settings and click OK or Print.

ENWW 4-29

Printing booklets

Booklet printing automatically arranges and resizes the pages of a document so when the document is folded into a booklet, the page order is correct.

Manual duplexing is available when the printer is connected directly to your system and is not shared on a network.

Performing manual booklet printing

For Windows

cleared.

5 Select a binding opti on in the Booklet Layout is drop-down list. 6 Do one of the following:

• To leave every other page of the booklet blank, select Print on One Side.

• To print on all pages in the booklet, clear the Print on One Side check box (if it is

selected).

7 Change any other desired print settings and click OK.

For Macintosh (Mac OS 9.1.x and 9.2.x)

1 Load the appropriate paper (see “Loading media in the input tray”). 2 Click File, and then click Print. 3 Open the Layout panel. 4 Select the booklet option from the Multiple Pages Per Sheet drop-down list. 5 Select Print Both Sides, and then select Manual if the auto-duplex unit is installed. 6 Click the binding icon for Book (binding at the side) or Tablet (binding at the top). 7 Change any other desired print settings and click OK or Print.

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Performing automatic booklet printing

You can print booklets automatically when the auto-duplex unit is installed on the printer (see

“Installing the auto-duplex unit”).

The auto-duplex unit is a standard part in the hp deskjet 9670. It may be purchased separately in some countries/regions (see “HP supplies and accessories”).

For Windows

selected.

5 Select Preserve Layout. 6 Select a binding opti on in the Booklet Layout is drop-down list. 7 Do one of the following:

• To leave every other page of the booklet blank, select Print on One Side.

• To print on all pages in the booklet, clear the Print on One Side check box (if it is

selected).

8 Change any other desired print settings and click OK. 9 Print your document.

For Macintosh

1 Load the appropriate paper (see “Loading media in the input tray”). 2 Click File, and then click Print. 3 Mac OS 9.1.x and 9.2.x:

i Open the Layout panel. ii Select the booklet option from the Multiple Pages Per Sheet drop-down list. iii Select Print Both Sides, and then select Automatic.

Mac OS X (10.1 and later): i Open the Two Sided Printing panel.

ii Select Print Both Sides.

4 Select the desired binding orientation by clicking the appropriate icon. 5 Change any other desired print settings and click OK or Print.

ENWW 4-31

Printing posters

You can enlarge your document from a single page to multiple tiles that can be pasted together into a poster. You can use this feature to enlarge a single-page document to many tiles depending on the size of your document.

For Windows

1 Load the appropriate media into the input tray (see “Loading media in the input tray”). 2 Open the printer driver (see “Printing a document”). 3 Click the Finishing tab. 4 Select the number of sheets for your poster from the Tiling drop-down list. 5 To print specific tiles in the poster, click Select Tiles. 6 Change any other desired print settings and click OK. 7 Print your document.

After the sections of a poster have been printed, trim the edges of the sheets, then tape the sheets together.

For Macintosh (Mac OS 9.1.x and 9.2.x)

1 Load the appropriate media into the input tray (see “Loading media in the input tray”). 2 Click File, and then click Print. 3 Open the Layout panel. 4 Select Tiling from the Multiple Pages Per Sheet drop-down list. 5 Select the number of sheets for your poster from the Tiling Size drop-down list. 6 Change any other desired print settings and click OK or Print.

After the sections of a poster have been printed, trim the edges of the sheets, then tape the sheets together.

4-32 ENWW

Printing banners

You can print large images and bold, oversized fonts on continuous feeds of paper.

 Use HP banner paper for great results.  Remove any perforated strips from the banner paper before loading it in the input tray.  Input tray capacity: up to 20 continuous sheets.

For Windows

1 Load the appropriate media (see “Loading media in the input tray”).

Make sure the unattached edge is on top of the paper stack pointing towards the printer.

2 If your software program includes a banner-printing feature, follow the instructions

provided with the software program. Otherwise, follow the instructions below.

3 Open the printer driver (see “Printing a document”). 4 Click the Paper/Quality tab. 5 Select HP Banner Paper from the Type is drop-down list. 6 Change any other desired print settings and click OK. 7 Print your document.

For Macintosh

1 Load the appropriate media (see “Loading media in the input tray”).

Make sure the unattached edge is on top of the paper stack pointing towards the printer.

2 If your software program includes a banner-printing feature, follow the instructions

provided with the software program. Otherwise, follow the instructions below.

3 Click File, and then click Page Setup. 4 Select the correct banner paper size. 5 Change any other desired print settings and click OK or Print.

ENWW 4-33

Printing labels

 Use only paper labels that are designed specifically for your printer.  Use only full sheets of labels.  Verify that the labels are not sticky, wrinkled, or pulling away from the protective backing.  Do not use plastic or clear labels. The ink will not dry on these labels.  Input tray capacity: Up to 20 continuous sheets.

For Windows

1 Fan the edges of the label sheets to separate them, and then align the label edges. 2 Load up to 20 label sheets, label side down, in the input tray (see “Loading media in the

input tray”).

3 Open the printer driver (see “Printing a document”). 4 Select A4 or US Letter paper size. 5 Select Automatic or the appropriate paper type. 6 Ensure the option to print on both sides is cleared. 7 Change any other desired print settings and click OK. 8 Print your document.

For Macintosh

1 Fan the edges of the label sheets to separate them, and then align the label edges. 2 Load up to 20 label sheets, label side down, in the input tray (see “Loading media in the

input tray”).

3 Click File, and then click Page Setup. 4 Select A4 or US Letter paper size. 5 Click File, and then click Print. 6 Open the Paper Type/Quality panel. 7 Select Automatic or the appropriate paper type. 8 Change any other desired print settings and click OK or Print.

4-34 ENWW

Printing iron-on transfers

 Use HP iron-on t-shirt transfer paper for great results.  When printing a mirror image, the text and pictures are horizontally reversed from what

appears on the computer screen.

 Input tray capacity: Up to 20 sheets.  Iron-on transfers are available in Windows only.

To print iron-on transfers

1 Load iron-on transfer paper in the input tray print-side down (see “Loading media in the

input tray”).

2 If your software program includes a iron-on transfer feature, follow the instructions

provided with the software program. Otherwise, follow the instructions below.

3 Open the printer driver (see “Printing a document”). 4 Click the Paper/Quality tab. 5 Select HP Iron-On Transfer from the Type is drop-down list. 6 Click the Basics tab. 7 Select Mirror Image. 8 Change any other desired print settings and click OK. 9 Print your document.

ENWW 4-35

Cancelling a print job

You can cancel a print job in two ways:

 Press the Cancel button on the front panel of the printer. The print job stops immediately.

Pressing the Cancel button clears the job currently being processed by the printer. It does not affect jobs wai ting to be processed.

 It is also possible to cancel print jobs in the print queue. See the Windows or Macintosh

online help for more information.

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Printing from MS-DOS software programs

When printing from MS-DOS, you can adjust printer settings in two ways: in HP Deskjet Control Panel for DOS and from within your DOS application’s printer driver.

HP Deskjet Control Panel for DOS can be downloaded from

http://www.hp.com/support/dj9600

You have access to many printer features through application-specific DOS printer drivers; however, some software manufacturers do not develop printer drivers for their DOS applications. Use HP Deskjet Control Panel for DOS to specify the default printer settings for printing from DOS applications.

ENWW 4-37

Using the Toolbox

The Toolbox provides status and maintenance information about your printer. It also provides access to documentation and online help tools for solving printer problems.

The Toolbox is available for Windows only. For Macintosh, see “Using the HP Inkjet Toolbox

(Macintosh)”.

After installing the printer software, you can open the Toolbox by clicking Start, pointing to Programs, hp deskjet 9600 series, and then clicking hp deskjet 9600 series Toolbox. Or in the status area of the Windows taskbar (near the clock), click the Toolbox icon.

Printer Status tab

The Printer Status tab displays ink level information for each print cartridge and also printer status.

The printer selection drop-down list lets you select the printer you wish to use with the Toolbox utilities. It lists printers that are compatible with the Toolbox. The status window displays messages rela ted to current printer status, such as Printing job, Top cover open, and Print cartridge empty.

Click this button... To...

Order Supplies Purchase pri nting suppli es, such as print cartridges, online. You must

have Internet access to perform this operation. See “Ordering printing

supplies through the Toolbox” for more information.

Supplies Information View information on HP supplies, as well as ordering information. Preferences Open a dialog box where you can select the types of printer error or

warning messages that will appear on your computer screen when problems occur. You can choose to be notified by an audio alert when this happens. You can also choose to enable myPrintMileage AutoSend, which will provide you with a closer forecast of your printer usage in the myPrintM ileage website.

5-1 ENWW

Information tab

The Information tab lets you register the printer and display printer hardware information. It also provides access to online troubleshooting through HP Instant Support, as well as information about your printer usage, using the printer, troubleshooting, and contacting HP.

Click this button... To...

myPrintMileage Access the myPrintMileage website and your printer usage

Printer Hardware Display the printer model and firmware version number. HP Instant Support Access the HP Instant Support website for support services and

How Do I... Display help for performing co mm on printer tasks. Troubleshooting View help for solutions to common printer problems such as paper

Contact HP Obtain information on how to contact HP.

information. You must have Internet access to perform this operation.

troubleshooting tips. You must have Internet access to perform this operation.

this operation.

jams or software installation issues, and printing problems such as borderless or photo printing problems.

HP Instant Support

HP Instant Support is a Web-based tool that provides you with product-specific services, troubleshooting tips, and information about your printer's ink and media usage (via myPrintMileage). With this information, you can diagnose and solve printer problems and manage your printing activities and printer supplies more effectively.

HP Instant Support provides the following services for your printer:

 Easy access to troubleshooting tips – To help you quickly resolve printer problems or

prevent some problems from happening, HP Instant Support provides tips that are customized for your printer.

 Notification of driver and firmware updates – When a firmware or driver update for your

printer is available, a notification message will appear on the HP Instant Support homepage. You can access the download site from the web page.

 Access to hp services – From the website, you can find out more about the support

services available for your printer (such as maintenance programs), obtain information about service providers, and also make online purchase of printer supplies and accessories.

 Notification of warranty expiration – When the printer warranty is expiring, a notification

message will appear on the HP Instant Support homepage.

To provide current information on the website, the web pages are created dynamically. Bookmarking a web page and connecting via the bookmark will not display the page. Instead, connect from the Toolbox by clicking the HP Instant Support button on the Information tab.

ENWW 5-2

Using myPrintMileage

myPrintMileage allows you to keep track of your printer usage information, such as ink and media usage patterns. This can help you plan your purchase of supplies.

myPrintMileage consists of two parts:

 myPrintMileage website  myPrintMileage AutoSend. This is a utility that periodically updates your printer usage

information to the myPrintMileage website. This will provide you with a closer forecast of your printer usage.

From the myPrintMileage website, you can find out the following information about your printer:

 The amount of ink that has been used. myPrintMileage forecasts how many print

cartridges you might use in one year.

 Whether you use more black or color ink.  The average quantity of media you use per month for each media type.  The number of pages that have been printed, and the estimated number of pages that can

be printed with the amount of ink remaining.

To access the myPrintMileage website

 Click myPrintMileage on the Information tab in the Toolbox

Do not bookmark Web pages used to display myPrintMileage. If you bookmark this site and connect to it using the bookmark, the pages will not display the current information. Instead connect to myPrintMileage as described above.

To enable myPrintMileage AutoSend

1 On the Printer Status tab in the Toolbox, click the Preferences button. 2 Select the Enable myPrintMileage AutoSend check box. 3 Click OK.

You can disable the utility at any time through the Toolbox or the myPrintMileage icon on the Windows taskbar.

In order to use the myPrintMileage website and myPrintMileage AutoSend, you must have the following:

 The Toolbox installed.  An Internet connection.  The printer connected.

5-3 ENWW

Printer Services tab

The Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your print cartridges, or print a demo page.

Click this button... To...

Align Print Cartridges Align the print cartridges. See “Aligning the print cartridges” for more

Clean Print Cartridges Clean the print cartridge s. See “C leani ng the print ca rtridges” for more

Calibrate Color Balance color tints on printed pages. See “Calibrating color” for more

Print a Demo Page Send a demo page to the printer to verify that the printer is connected

information.

to the computer correctly and is working properly.

ENWW 5-4

Using the HP Inkjet Toolbox (Macintosh)

For Mac OS 9.2 and OS X (10.1 and later), the HP Inkjet Toolbox contains tools to calibrate the printer, clean the print cartridges, print a test page, and find website support information.

Displaying the HP Inkjet Toolbox

1 Double-click the Macintosh HD icon on the desktop. 2 Mac OS 9.2: Select Applications, Utilities, and then hp.

Mac OS X (10.1 and later): Select Library, Printers, hp, and then Utilities.

3 Select hp inkjet toolbox.

Viewing the HP Inkjet Toolbox panels

The following options are available on the HP Inkjet Toolbox Panel menu:

 WOW!: Prints a sample page to view the print output quality.  Ink Levels: Displays print cartridge ink levels.  Test: Prints a test page or a diagnostic page.  Clean: Cleans the print cartridges.  Calibrate: Aligns the print cartridges.  Color Calibrate: Adjusts color to correct problems with tint. Color calibration only occurs

when the color and photo print cartridges are installed.

 Support: Provides access to the HP website where you can find support for the printer

and information about HP products and supplies.

 Register: Accesses the HP website to register the printer.

5-5 ENWW

Troubleshooting

This chapter provides solutions to common printer problems such as paper jams or software installation issues, and printing problems such as borderless or photo printing problems. If your printer is not operating properly and these suggestions do not solve the problem, try to print a diagnostic page and then contact the HP Customer Care Center (see “Printing a

diagnostic page” and “Customer support”).

Starting troubleshooting

Start in this section if you are having a problem with the printer.

 If you have a jam, see “Clearing jams”.  If you have a different type of media-feed problem, such as the media is skewing or is not

being picked up, see “Resolving media handling problems”.

 Otherwise, if the printer is not working properly or if the print quality is not what you expect,

try the following steps first.

• Check that no error messages appear on the computer screen.

• Check that you do not have too many programs open when your are trying to perform

a task. Close programs that are not in use, or restart the computer before attempting the task again.

• Check the printer lights. If the Power light is blinking, the printer is processing

information. If other lights are on or blink in g, see “Printer lights reference” for descriptions of printer lights and what they indicate.

• Check that the power cord is securely connected to the printer and plugged into a live

electrical outlet.

• Try printing a demo page to see if the printer is set up correctly. Make sure the printer

is turned on, press and hold the Power button, press the Resume button once, and then release the Power button. The printer prints a demo page.

• Check that the network cable and the printer cable connections are firmly in place. If

you are using an HP Jetdirect external print server, print its configuration page to check the operation of the print server and to verify network configuration settings. Please refer to the Jetdirect Administrator's Guide that comes with the print server.

ENWW 6-1

After you have tried these steps, see the following sections for information about more specific problems.

 Troubleshooting installation issues  Calibrat ing color  Resolving printer problems  Resolving printing problems (includes print-quality issues)  Resolving color problems  Resolving photo printing problems  Resolving borderless printing problems  Resolving banner printing pr oblems  Resolving media handling problems  Resolving automatic two-sided printing problems  Resolving network printing problems

If none of the solutions work, see “Customer support”.

For more information about how to troubleshoot Macintosh printing problems, see the release notes on the Starter CD.

6-2 ENWW

Printing a demo page

Printing a demo page without being connected to a computer verifies whether the printer is set up correctly.

1 Make sure the printer is turned on. 2 Press and hold the Power button, press the Resume button once, and then release the

Power button. The printer prints a demo page.

Printing a diagnostic page

This page is useful to HP Technical Support if you have a printer problem.

1 Make sure the printer is turned on. 2 Press and hold the Power button, press the Resume button four times, and then release

the Power button. The printer prints a diagnostic page.

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Troubleshooting installation issues

If you had trouble installing the printer, check the following items.

Hardware installation issues

 Press the Power button to turn off the printer, wait a few seconds, and then press the

Power button to turn it on again. Also see “Power cannot be turned on” for other power-related troubleshooting steps.

 Make sure all packing tapes have been removed from the printer.  Make sure the print cartridges are properly installed.

• Check each print cartridge and make sure the protective tape is removed from the ink

nozzles.

• Make sure the print cartridges are in the correct cradle.

• Make sure the print cartridges are firmly installed into the cradles. Press down firmly

on each one to ensure proper contact.

• Make sure the print cartridge latches are properly closed.

 Make sure the printer is loaded with paper.  Make sure no lights are on or blinking except the Power light, which should be on. If any

other lights are on, see “Printe r lights reference” for a list of light patterns and what they indicate.

 Make sure the rear access panel or auto-duplex unit is correctly installed and locked into

place.

 Make sure the printer cable is in good working order and that it is securely connected

between the appropriate connector on the printer and the computer or a network connection.

 Try printing a demo page to see if the printer is set up correctly. Make sure the printer is

turned on, press and hold the Power button, press the Resume button once, and then release the Power button. The printer prints a demo page.

Software installation issues

 Make sure your computer is running one of these operating systems: Windows 98,

NT 4.0, Me, 2000, or XP. Windows NT 4.0 must have Service Pack 6.0 or later installed to use the setup program (the driver can be installed without the service pack).

If you are using a Macintosh, it must be running Mac OS 9.1 or later.

 Make sure the computer meets at least the minimum system requirements. See “Pr inter

specifications”.

 Before installing software on a Windows computer, make sure all other programs are

closed.

 If the computer does not recognize the path that you type to the Starter CD, make sure

you are specifying the correct drive letter for the CD-ROM drive.

 If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the CD for

damage. You can download the printer driver from http://www.hp.com/support/dj9600

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USB installation failed or nothing prints through USB

 Make sure your computer has a USB port and is properly configured to use a USB

connection.

 Make sure your operating system supports USB connection, such as Windows 98, Me,

2000, or XP. Windows NT 4.0 does not support USB connection.

 Make sure the USB cable is properly connected to the computer and the printer.  Make sure the printer is turned on.  Restart the system and send the print job again.  Connect the USB cable to the computer and printer and turn on the printer. Verify that

Windows is able to detect the printer. Windows will display the Found New Hardware wizard if it detects the printer.

 If the installation failed, uninstall the printer software and try to install again. See

“Uninstalling the printer software”.

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Clearing jams

Use the following methods to locate and clear a paper jam. For information on how to avoid jams, see “Tips for avoiding paper jams”.

To prevent jammed paper from tearing off inside the printer, try to grasp jammed paper with both hands and exert even pressure on both sides while pulling the paper towards you.

 Remove the rear access panel, pull out any jammed paper, and then reinsert the rear

access panel.

 Remove the rear cover from the auto-duplex unit (if installed), remove any paper, and

replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the auto-duplex unit to locate the jam.

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 Lift up the output tray and remove any jammed paper from the input tray.

 Open the top cover. The print cartridge carriage should return to the right side of the

printer. If the carriage does not return to the right side, turn off the printer, and then move the carriage to the right. Pull any jammed paper towards you.

Do not reach into the printer when the printer is on and the print cartridge carriage is stuck.

After you clear the jam, close all covers, turn on the printer (if you turned it off), and press the Resume button. The printer will continue the print job on the next page. You will need to resend any pages that were jammed in the printer.

Tips for avoiding paper jams

 Make sure nothing blocks the paper path.  Do not use media that is damaged, curled, or wrinkled. It is recommended not to use

paper with cutouts or perforations or paper that is heavily textured or embossed.

 To ensure that media feeds properly, load only one type of media at a time in the input tray

or the manual feed slots.

 Make sure media is loaded correctly. See “Loading media in the input tray”.  For the input tray and front manual feed slot, load the media print-side down with the right

edge of the media aligned against the right edge of the tray or slot. Make sure the paper width guide and tray extension fit against the edges of the media. For the rear manual feed slot, load the media print-side up.

 Do not load more than 150 sheets of paper, or 15 envelopes, or a stack of media that

exceeds the height of the paper width guide into the input tray. Do not load more than 10 sheets of paper into the front manual feed slot. Load only one sheet of paper at a time into the rear manual feed slot.

 Always use media that conforms with the types, sizes, and weights listed in “Selecting

print media”. This section also lists tips and guidelines on recommended media.

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Calibrating color

Calibrating color is only necessary when printed colors have visibly shifted towards yellow, cyan, or magenta, or there is a tinge of color in the gray shades.

 Calibrate the color only when the color and photo print cartridges are installed together.  It is not necessary to calibrate the color when printing using the color print cartridge in

combination with the black print cartridge or when printing with a single print cartridge. See

“Printing with a single print cartridge”.

If the color-related problem still persists after performing a color calibration, the problem may be caused by a low or empty print cartridge. Check the ink levels, replace any low or empty print cartridges (see “Installing or replacing the print cartridges”), and then print again.

To check the print cartridge ink levels:

 Windows: See “Using the T oolbox”.  Macintosh: See “Displaying the HP Inkjet Toolbox”.

For Windows

You can calibrate the color from the Toolbox or the printer driver.

1 Load plain paper into the input tray (see “Loading media in the input tray”). The process

uses one sheet of paper.

2 Open the Toolbox (see “Using the Toolbox”).

-Or-

Open the printer driver (see “Changing default print settings”).

3 Click the Printer Services tab (Toolbox ) or Services tab (printer driver). 4 Click Calibrate Color. 5 Follow the onscr ee n inst ruc tion s.

For Macintosh

1 Load plain paper into the input tray (see “Loading media in the input tray”). The process

uses one sheet of paper.

2 Open the HP Inkjet Toolbox and click Color Calibrate. 3 Follow the onscr ee n inst ruc tion s.

6-8 ENWW

Resolving printer problems

Printer shuts down unexpectedly

 Check the power

See “Power cannot be turned on”.

 Check the printer vents

The printer vents are located on the sides of the printer. If the printer vents are covered and the printer overheats, it automatically turns off. Make sure the vents are not covered and the printer is in a cool, dry location.

 Check the rear access panel or auto-duplex unit

Make sure the rear access panel or auto-duplex unit is correctly installed and locked into place.

Power cannot be turned on

 Check the Power light

The Power light on the printer should be green.

 Check the power supply module light

Make sure the power supply module is firmly connected to the back of the printer. The light on the module should be lit.

 Check the power cord

• Make sure the power cord is firmly connected to the printer and to a working outlet.

• Disconnect the power cord from the electrical outlet, wait a few seconds, and then

reconnect the power cord. Then press the Power button to turn on the printer.

If the power still cannot be turned on, call the HP Customer Care Center for help (see

“Customer support”).

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Printer is not responding (nothing prints)

 Check the printer lights

If the Power light is blinking, be patient. Complex documents containing many fonts, graphics, or color photos take longer to begin printing. If the Power light is blinking, the printer i s processing information.

See “Printer lights reference” for descriptions of printer lights and what they indicate.

 Check the power

See “Power cannot be turned on”.

 Check the cables

• Make sure the printer cable (USB, parallel, or network) is firmly connected between

the printer and the computer.

• Do not connect a USB and a parallel cable to the printer at the same time. If two

cables are connected, turn off the printer and disconnect the cable you are not using.

• Make sure the cable is not damaged or frayed. If it is, contact the manufacturer of the

cable and have it replaced.

 Make sure the media is loaded correctly

Make sure media is loaded correctly in the input tray and that the media is not jammed in the printer. See “ Lo ading med ia in the inp ut tray” and “Clearing jams”.

Make sure the correct-sized media is loaded and press the Resume button to continue.

 Make sure the printer is selected

When you print your file, make sure the printer is selected in the printer menu. To set the printer as the default printer, right-click the printer name or icon in the Printers

folder and select the option to set as default printer. For more information about setting the default printer, see the online Help for your computer’s operating system.

 Check the Chooser (Mac OS 9.1.x and 9.2.x only)

Make sure you have installed the printer software and the printer is selected. The printer version should be visible on the left panel of the Chooser. When you click the printer icon, the printer name should be available on the right panel of the Chooser. Select the printer’s name.

 Make sure the printer is not paused

• Windows: Make sure Pause Printing is not selected in the Printer menu.

iClick Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me,

and 2000) or Printers and Faxes (Windows XP). (If Printers and Faxes is not found on the Start menu in Windows XP, click Start,

click Control Panel, and then click Printers and Faxes.) ii Right-click the printer icon. iii If Pause Printing is selected in the drop-down menu, click it to clear it.

• Macintosh: Make sure Stop Print Queue is not selected in the Mac desktop’s

Printing menu.

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 Make sure the print to file option is not selected in the printer driver

If the print to file option is selected in the printer driver, the print job is saved to a file on your computer and not printed on paper.

• Windows: From the software application, click File, and then click Print. Make sure the Print to file option is not selected.

• Macintosh: On the main pop-up menu in the Print dialog box, make sure the Print to file option is not selected.

 Check the rear access panel and top cover

Make sure the rear access panel or auto-duplex unit is correctly installed and locked into place, and that the top cover is closed.

 Check the print cartridges

• If the print cartridge lights are on or blinking, see “Printer lights reference”.

• If you are printing with a single print cartridge, see “Printing with a single print

cartridge”.

 Try printing a demo page

Try printing a demo page to see if the printer is set up correctly. Make sure the printer is turned on, press and hold the Power button, press the Resume button once, and then release the Power button. The printer prints a demo page.

 Try printing a test page (Windows)

To print a generic Windows test page:

1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and

2000) or Printers and Faxes (Windows XP). (If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click

Control Panel, and then click Printers and Faxes.)

2 Right-click the printer icon and select Properties. 3 Click the General tab, and then click Print Test Page.

If the test page prints, then the problem is not with the connection between the printer and the computer. Make sure the application you are trying to print from has the correct printer selected.

If the test page prints and the printer previously worked with the same software application you are using, try printing another file using the software. If this file prints, the file you were previously trying to print may be damaged. If you have a backup copy of the file, try printing it. If none of the above solutions work, this problem is likely caused by your software application's inability to properly interpret print settings. Check the release notes on the Starter CD for known software conflicts. Otherwise, check your software application manual, or call the software manufacturer to get more specific help for this problem.

If the test page does not print, make sure the correct port (USB, LPTx) is selected and that the printer is connected directly to your computer. If your printer is connected to a switch box, make sure you have selected the correct switch. When printing the test page, the printer Power light should blink. If the Power light does not blink, print a diagnostic page (see “Printing a diagnostic page”).

 Try printing from another application

Try printing from other applications to see if this problem recurs.

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Check the USB port



Unplug the printer from the USB port, wait a few seconds, and then plug it back in. If that does not help, try plugging the cable into another USB port.

 Check for conflicts with port-sharing devices

If you are using a parallel cable, make sure your printer is connected directly to the parallel port. Avoid sharing the port with other devices such as a Zip drive or other printers.

 Check the network setup

If you are sharing the printer, make sure it is properly set up in your network environment. See “Connecting to a network” and the documentation provided by your network vendors. Also see “Resolving network printing problems” for additional troubleshooting information.

 Try restarting the system

Turn off the computer and the printer, wait a few seconds, and then turn them on again. Try printing again.

Printer lights are on or blinking

The printer lights indicate printer status and are useful for diagnosing printing problems. For a list of printer light combinations, what they indicate, and what action to take if necessary, see

“Printer lights reference”.

For a description of the printer lights, see “Front view”.

6-12 ENWW

Printer takes a long time to print

To enhance the performance of your printer, check the following:

 Multiple software applications are open

If multiple applications are open, the computer may not have sufficient resources for the printer to print at its optimum speed. To increase printer speed, close all unused software applications when printing. If necessary, restart your system, and then resend your print job.

 Complex documents, graphics, or photographs are printing

Documents containing graphics or photographs print slower than text documents. For Windows, if your computer does not have enough memory or disk space to print the

document under normal conditions, you can use Low Memory Mode. Using this option may reduce the quality of the printout. Low Memory Mode also disables 4800 x 1200 optimized dpi* printing.

To activate Low Memory Mode: i Open the printer driver (see “Printing a document”).

ii Click the Basics tab, and then click the Advanced Features button. iii Select Low Memory Mode. iv Print the document.

*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting will temporarily use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if present, further enhances the print quality.

 Check the print quality

The printer prints slower when Best or Maximum dpi is selected as the print quality. To increase the printer speed, select a different print quality mode in the printer driver.

 Automatic paper type option is enabled

When the automatic paper type option is enabled (see “Using the automatic paper-type

sensor”), it takes a few seconds for the printer to scan the first page of the print job to

determine the appropriate paper type. To increase the print speed, select the specific paper type in the printer driver.

 Check your system configuration

•See “Printe r sp eci fi cations” for recommended system requirements.

• There may be insufficient virtual memory in your system. Increase the size of your system’s virtual memory. See the Windows or Macintosh help.

 Check your port and cable settings (Windows 98/Me only)

• If you are using a parallel connection, use an IEEE-1284 parallel cable to enable bidirectional communication.

• If you are using a parallel connection, try switching to a USB connection. See

“Connecting the printer”.

• The port setting configuration in your system may not be set to ECP. See the manual that comes with your computer for information on how to change your port setting or contact your computer manufac turer.

ENWW 6-13

Check the print cartridges



• If the print cartridge lights are on or blinking, see “Printer lights reference”.

• A print cartridge may be low or out of ink. Check the print cartridge ink levels.

• Windows: See “Using the Toolbox”.

• Macintosh: See “Displaying the HP Inkjet Toolbox”. Replace any low or empty print cartridges (see “Installing or replacing the print

cartridges”) and then print again.

• If you are printing with a single print cartridge, the print speed may be slower than normal. See “Printing with a single print cartridge”.

 Check for conflicts with port-sharing devices

If you are using a parallel cable, make sure your printer is connected directly to the parallel port. Avoid sharing the port with other devices such as a Zip drive or other printers.

Printer does not print after switching ports

Do not connect both the parallel cable and the USB cable to the printer simultaneously. Only use one type of connection to the printer at a time.

 Check the cable

Make sure the cable you are using is properly connected to the computer and the printer.

 Make sure the printer is turned off when you switch ports

If the printer was not turned off, turn it off, wait a few seconds, and then turn it on again.

 Make sure the port setting matches the physical connection

iClick Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and

2000) or Printers and Faxes (Windows XP). (If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click Control Panel, and then click Printers and Faxes.)

ii Right-click the printer icon and select Properties. iii Click the Details tab (Windows 98 and Me) or the Ports tab (Windows NT 4.0, 2000,

and XP) and check the port setting.

 Print a test page

To print a generic Windows test page: iClick Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and

2000) or Printers and Faxes (Windows XP). (If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click Control Panel, and then click Printers and Faxes.)

ii Right-click the printer icon and select Properties. iii Click the General tab, and then click Print Test Page.

If the test page prints, then the problem is not with the connection between the printer and the computer. Make sure the application you are trying to print from has the correct printer selected.

6-14 ENWW

Resolving printing problems

A blank page printed

 Check the print cartridges

• If the print cartridge lights are on or blinking, see “Printer lights reference”.

• Each new print cartridge is packaged with protective tape covering the ink nozzles. Check each print cartridge and make sure the protective tape is removed from the ink nozzles.

• If you are printing black text and a blank page prints, your black print cartridge may be empty. Check the print cartridge ink level.

• Windows: See “Using the Toolbox”.

• Macintosh: See “Displaying the HP Inkjet Toolbox”. Replace the empty black print cartridge (see “Installing or replacing the print

cartridges”) and then print again.

• If one print cartridge is empty, you can still print with the other print cartridge. See

“Printing with a single print cartridge”.

 Make sure the printer is selected

When you print your file, make sure the printer is selected in the printer menu. To set the printer as the default printer, right-click the printer name or icon in the Printers

folder and select the option to set as default printer. For more information about setting the default printer, see the online Help for your computer’s operating system.

 Check for conflicts with port-sharing devices

If you are using a parallel cable, make sure your printer is connected directly to the parallel port. Avoid sharing the port with other devices such as a Zip drive or other printers.

 Check the network setup

 Check paper size

Load the correct-sized paper and press the Resume button to continue.

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Something on the page is missing or incorrect

 Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the printer.

 Make sure the printer is selected

When you print your file, make sure the printer is selected in the printer menu. To set the printer as the default printer, right-click the printer name or icon in the Printers

folder and select the option to set as default printer. For more information about setting the default printer, see the online Help for your computer’s operating system.

 Check the color print settings

If colors are printing in shades of gray or black and white, or the color tone is off, see

“Colors are different than they should be”.

Placement of the text or graphics is wrong

 Check the paper size and orientation settings

Make sure the paper size and page orientation selected in the software application match the settings in the printer driver.

 Make sure the media is loaded correctly

See “Loading media in the input tray” or “Printing with the front or rear manual feed slot”.

 Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of the printer.

Printout is slanted or skewed

 Media is skewed

• If media is twisting as it feeds or margins appear crooked, make sure the media is loaded correctly. See “Loading media in the input tray” or “Printing with the front or

rear manual feed slot”.

• Make sure there is sufficient paper in the input tray. If you are printing one or just a few sheets, you can also use the front or rear manual feed slot.

• Make sure the paper width guide and tray extension fit against the edges of the media.

• Make sure the rear access panel or auto-duplex unit is correctly installed and locked into place.

• Do not load more than 150 sheets of paper, or 15 envelopes, or a stack of media that exceeds the height of the paper width guide into the input tray. Do not load more than 10 sheets of paper into the front manual feed slot. Load only one sheet of paper at a time into the rear manual feed slot.

6-16 ENWW

Ink is smearing

 Make sure the printout has time to dry

When printing documents that use a lot of ink, you must allow the document more time to dry before handling it. This is especially true for transparencies.

The Normal print quality setting in the printer driver is designed to optimize both dry time and speed. This mode allows the printout to dry completely in most situations.

Check immediately after printing whether smearing occurs in the printout. You can increase the amount of dry time in the printer driver.

• Windows: Adjust the ink dry time by selecting Advanced Features from the Basics tab in the printer driver.

• Macintosh: Adjust the ink dry time by selecting the Ink tab in the Paper Type/Quality panel.

 Check the paper type

Some paper types do not accept ink well, which causes the ink to dry more slowly and results in smearing. See “Selecting print media” for tips on using print media.

 Check the paper type selection

Make sure the paper type selected in the printer driver matches the paper you are printing on.

 The page is wrinkling with too much ink

Color documents with rich, blended colors can use excess ink, which can wrinkle the page during printing and cause smearing. Select Normal or Fast print quality in the printer driver to reduce ink, or use HP Premium Paper designed for inkjet printing of vivid color documents.

 Check for excess ink buildup on the print cartridge

An ink buildup problem can be solved by cleaning the cartridges. See “Cleaning the print

cartridges”.

 The media has been exposed to a humid environment

If media has been exposed to a humid environment, it may be difficult to achieve the correct dry time. especially when printing with heavy color saturation. Print on a fresh ream of media that has been stored in a cool, dry place.

ENWW 6-17

Ink is not filling the text or graphics completely

 Check the print cartridges

• If the print cartridge lights are on or blinking, see “Printer lights reference”.

• A print cartridge may be low or out of ink. Check the print cartridge ink levels.

• Windows: See “Using the Toolbox”.

• Macintosh: See “Displaying the HP Inkjet Toolbox”. Replace any low or empty print cartridges (see “Installing or replacing the print

cartridges”) and then print again.

• The print cartridges may have poor contact. Try removing and then reinstalling the print cartridges, making sure to snap them firmly into place (see “Installing or replacing

the print cartridges”). To clean the electrical contacts, see “Cleaning the print cartridges”.

• If you are printing with only one print cartridge, see “Printing with a single print

cartridge”.

• Whenever print quality deteriorates, it is a good idea to clean the print cartridges. See

“Cleaning the print cartridges”.

Check that all the lines on the test page are connected and printed properly. If the lines are broken, your print cartridge is probably out of ink. Replace your print cartridge with a new one (see “Installing or replaci ng the pr int cartri dge s” ). See “HP

supplies and accessories” for replacement information.

 Check the paper type

Some paper types are not suitable for use with your printer. See “Selecting print media” for tips on using print media.

 Check the print quality setting

The Fast options use less ink and print at a faster rate, which is good for printing drafts. To achieve a better colored printout, select Normal, Best, or Maximum dpi print quality in the printer driver.

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Text is jagged at the edges (not smooth)

 Check the type of font chosen

Some software applications use custom fonts that have jagged edges when enlarged or printed. If you are printing a bitmap image of text, it may have jagged edges when skewed, enlarged or printed. By using TrueType

™

fonts you can ensure that the printer will print

smooth fonts. When selecting a font, look for the TrueType icon. TrueType is a technology that can create fonts of any size from a basic font outline.

TrueType fonts are scalable, meaning they can be scaled for use on the computer screen or the printer. This is the standard font-scaling technology in Windows.

 Check the paper type

Paper that is heavily textured or does not accept ink well can cause graphics and text to print poorly. See “Selecting print media” for tips on using print media.

 If none of the above solutions work

The problem is likely a conflict related to the software application you are using. Check the release notes on the Starter CD for known software conflicts. Otherwise, check your software application manual or call the software manufacturer to get more specific help for this problem.

Text or graphics are cut off at page edges

 Check the page orientation setting

The page orientation selected (for example, landscape or portrait) may not be correct for the document you are printing. See “Printing a document”.

 Check the margin settings

Make sure margin settings for the document do not exceed the printable area of the printer.

 Make sure the content fits on the page

• Content that is cut off may be outside the printable area of the printer. Or, the size of the document you are printing is larger than the paper size in the input tray.

• You can use the built-in print preview feature to check the document before it prints. Check the graphics in the document to make sure their current size (scale) fits within the printable area of the printer.

• If the layout of the document you are trying to print will fit on a paper size supported by the printer, then load the correct-sized paper. Make sure to select the correct page orientation in the printer driver.

• You can scale the document to fit on the paper size you are using. See “Resizing options” under “Understanding smart software features” for more information.

 Make sure the media is loaded correctly

See “Loading media in the input tray” or “Printing with the front or rear manual feed slot”.

 If none of the above solutions work

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Meaningless characters are printed

 Check the cable connection

A common cause for nonsense characters is a poor cable connection between the printer and computer.

 Make sure the printer is selected

When you print your file, make sure the printer is selected in the printer menu. To set the printer as the default printer, right-click the printer name or icon in the Printers

folder and select the option to set as default printer. For more information about setting the default printer, see the online Help for your computer’s operating system.

 The document file may be damaged

Occasionally a document file can become damaged. If you can print other documents from the same software application, try to print using a backup copy of your document.

 Check for conflicts with port-sharing devices

If you are using a parallel cable, make sure your printer is connected directly to the parallel port. Do not share the port with other devices such as a Zip drive or other printers.

 Try restarting the system

Turn off the computer and the printer, wait a few seconds, and then turn them on again. Try printing again.

Wrong fonts are printed

 Make sure fonts are used correctly in the document

Make sure you correctly apply the font you want to use. For example, in a graphics application place the words in the desired size and do not enlarge by dragging and sizing.

 Make sure the font is available in your computer

The fonts used in the document may not match the fonts currently available in your computer, or the type of font used is not designed to be printed. Make sure the font is available in the font selection box of your software application, and make sure it is a TrueType font.

TrueType is a technology that can create fonts of any size from a basic font outline. TrueType fonts are scalable, meaning they can be scaled for use on the computer screen or the printer. This is the standard font-scaling technology in Windows.

 Make sure the printer is selected

When you print your file, make sure the printer is selected in the printer menu. To set the printer as the default printer, right-click the printer name or icon in the Printers

folder and select the option to set as default printer. For more information about setting the default printer, see the online Help for your computer’s operating system.

 If none of the above solutions work

6-20 ENWW

Resolving color problems

Printout is faded or colors are dull

 Check the print quality setting

 Check the paper type setting

When printing on transparencies or other special paper types, select the corresponding paper type in the printer driver.

 Check the paper type

Some paper types are not suitable for use with your printer. See “Selecting print media” for tips on using print media.

 Check the print cartridges for low ink or clogs

• If the print cartridge lights are on or blinking, see “Printer lights reference”.

• A print cartridge may be low or out of ink. Check the print cartridge ink levels.

• Windows: See “Using the Toolbox”.

• Macintosh: See “Displaying the HP Inkjet Toolbox”. Replace any low or empty print cartridges (see “Installing or replacing the print

cartridges”) and then print again.

• Whenever print quality deteriorates, it is a good idea to clean the print cartridges. See

“Cleaning the print cartridges”.

• Check that all the lines on the test page are connected and printed properly. If the lines are broken, your print cartridge is probably out of ink. Replace your print cartridge with a new one. See “Installing or replacing the print cartridges” and “HP

supplies and accessories”.

• If you are printing with a single print cartridge, see “Printing with a single print

cartridge”.

 Make sure you are printing on the correct side of the media

• Load media print-side down in the input tray and front manual feed slot.

• Load media print-side up in the rear manual feed slot.

Colors are bleeding into each other

 Check the paper type and print quality settings

Some paper type settings (such as Transparency) and print quality settings (such as Best) require more ink than others. Choose different settings in the printer driver. Also, make sure you have selected the correct paper type in the printer driver.

 Check the paper type

Some paper types are not suitable for use with your printer. See “Selecting print media” for tips on using print media.

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Check the print cartridges



• If you refilled your print cartridges, HP does not recommend or support refilled print cartridges. Refilling processes and the use of incompatible inks may disrupt the intricate printing system, potentially resulting in reduced print quality and even printer damage. To order an original HP print cartridge, see “HP supplies and accessories”.

• If the print cartridge lights are on or blinking, see “Printer lights reference”.

 When printing on photo paper and transparency film

• Load media print-side down in the front manual feed slot or input tray.

• Load media print-side up in the rear manual feed slot.

• Use only HP Inkjet Transparency Films listed in “HP supplies and accessories”.

Colors are different than they should be

 Check the print cartridges

• If the print cartridge lights are on or blinking, see “Printer lights reference”.

• When colors are completely wrong (for example, when green prints as blue or yellow), the color print cartridge may have run out of one or more colors of ink. Check the print cartridge ink levels.

• Windows: See “Using the Toolbox”.

• Macintosh: See “Displaying the HP Inkjet Toolbox”. Replace any low or empty print cartridges (see “Installing or replacing the print

cartridges”) and then print again.

• If you have the color and photo print cartridges installed, and the color does not print out as expected or there is a tinge of color in gray shades, calibrate the color. See

“Calibrating color”.

• Whenever print quality deteriorates, it is a good idea to clean the print cartridges. See

“Cleaning the print cartridges”.

• If you are printing with only one print cartridge, see “Printing with a single print

cartridge”.

 Check the color print settings

• If colors are printing in shades of gray or black and white, check the color print settings.

• Windows: Open the printer driver (see “Printing a document”), click the Color tab,

and make sure the grayscale and black and white options in the Color Options area are not selected.

• Mac OS 9.1.x and 9.2.x: Click File, and then click Print. Open the Color panel,

click the Image drop-down list, and make sure Grayscale is not selected.

• Mac OS X (10.1 and later): Click File, and then click Print. Open the Paper Type/

Quality panel and click the Paper tab. Click the Color drop-down list and make sure Grayscale is not selected.

• If the hue or tone of color is shifted, the wrong setting may be selected in the printer driver. Click the Color tab and make sure the color sliders are centered.

• If you are printing with only the black or photo print cartridge, the printout will be printed in grayscale. See “Printing with a single print cartridge”.

 Check the paper type

Colored paper may cause the mismatch in the printout. Try printing on plain white paper.

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Resolving photo printing problems

Also see “Resolving color problems” for additional troubleshooting information.

 Make sure you are printing on the correct side of the media

• Load media print-side down in the input tray and front manual feed slot.

• Load media print-side up in the rear manual feed slot.

 Check the print settings

1 Open the printer driver (see “Printing a document”). 2 From the Paper/Quality tab (Windows) or the Paper Type/Quality panel (Macintosh),

check the following settin gs :

• Select the appropriate photo paper type.

• Select the highest resolution option such as Best or Maximum dpi on the print

quality drop-down list.

 Colors are tinted or incorrect

If colors in photographs appear tinted or incorrect, follow these steps:

1 Calibrate the color (see “Calibrating color”). A photo print cartridge must be installed

for color calibration.

2 Reprint the photograph. 3 If colors are still tinted or incorrect, try the following steps and check the color settings:

• Windows: Open the printer driver (see “Printing a document”) and click the Color

tab.

• Mac OS 9.1.x and 9.2.x: Click File, and then click Print. Open the Color panel.

• Mac OS X (10.1 and later): Click File, and then click Print. Open the Paper Type/

Quality panel and check the color options.

4 Adjust the color tone sliders:

If the colors are too yellow, move the color tone slider towards Cooler. If the colors are too blue, move the color tone slider towards Warmer.

5 Reprint the photograph.

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Resolving borderless printing problems

 Check the print settings

1 Open the printer driver (see “Printing a document”). 2 From the Paper/Quality tab (Windows) or the Paper Type/Quality panel (Macintosh),

check the following settin gs :

• Verify that the paper size specified in the driver matches the size of the paper

loaded in the input tray.

• Select the appropriate paper type.

 Streaks appear in a light portion of a printout

If streaks appear in a light portion approximately 2.5 inches from one of the long edges of a photograph, try the following:

• Install a photo print cartridge (see “Installing or replacing the print cartridges”).

• Clean the print cartridges (s ee “Cleaning the print cartridges”).

 Image is printed at an angle

If paper is twisting as it feeds or margins appear crooked, make sure the paper width guide and tray extension fit against the edges of the paper.

 Printing with a single print cartridge

To do borderless printing with a single print cartridge, the color print cartridge must be installed. See “Printing with a single print cartridge”.

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Resolving banner printing problems

 Make sure the paper is loaded correctly

• Unfold and refold the paper when several sheets feed into the printer at once.

• Make sure the unattached edge of the banner paper stack is on top and facing the printer.

• Verify that the correct paper for banner printing is used.

 Check the print settings

1 Open the printer driver (see “Printing a document”). 2 From the Paper/Quality tab, check the following settings:

• Make sure hp banner paper is selected as the paper type.

• Make sure the appropriate banner size is selected.

 Check the software

• Verify that the software application you are using prints banners. Not all software applications print banners.

• If gaps appear at the ends of the sheets, verify that the printer software is operating correctly.

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HP Deskjet 9600 User's Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Welcome

Special features

Using this guide

Getting more information

Accessibility

Visual

Mobility

Support

Getting started

Understanding the printer parts and functions

Front view

Back view

Auto-duplex unit

Connecting the printer

Connecting directly using a USB or parallel cable (Windows)

To complete a software-first installation (recommended)

To complete a hardware-first installation

Sharing the printer on a locally shared network (Windows)

To share a printer connected to your computer (the server)

To use a printer connected to another computer (clients)

Connecting directly using a USB cable (Mac OS)

Connecting to a network

To install the printer driver on the PC or server (Windows)

To install the printer driver on a client

To add a network port to the printer

Connecting to a network (Mac OS)

Uninstalling the printer software

Customizing the printer software setup program

Installing other software

Using the auto-duplex unit

Installing the auto-duplex unit

Using the print cartridges

Installing or replacing the print cartridges

Aligning the print cartridges

Cleaning the print cartridges

To clean the print cartridges automatically

To clean the print cartridges manually

Maintaining the print cartridges

Storing the print cartridges

Printing with a single print cartridge

Printing and loading media

Selecting print media

Tips for selecting and using print media

Understanding specifications for supported media

Understanding supported media sizes

Understanding supported media types

Understanding supported media weights and capacities

Setting minimum margins

Loading media in the input tray

Using the automatic paper-type sensor

Changing default print settings

Understanding smart software features

Printing a document

Printing with the front or rear manual feed slot

Printing on various media types

Printing on custom-sized paper

Printing on envelopes

Printing on cards and smaller-sized media

Printing digital photographs

Printing with six-ink color

Guidelines for printing photographs

Understanding digital photography technologies

PhotoREt printing

4800 x 1200 optimized dpi

Printing Exif Print-enhanced photographs

HP photo imaging software

Printing borderless

Printing on both sides (duplexing)

Guidelines for printing on both sides of the paper

Performing manual duplexing

Performing auto-duplexing

Advantages of using the auto-duplex unit

Printing multiple pages on a single sheet of paper

Printing booklets

Performing manual booklet printing