HP Designjet 111 service manual

HP Designjet Entry-Level Printers Service
Manual

Version: September 2010

For HP Internal Use Only

©Copyright Hewlett-Packard Company 2010

This document contains proprietary
information that is protected by copyright. All
rights are reserved. No part of this document
may be photocopied, reproduced, or
translated to another language without the
prior written consent of Hewlett-Packard
Company.

September 2010.

Edition,

Notices

Warranty

The information contained in this
document is subject to change without
notice.

Hewlett-Packard makes no
warranty of any kind with regard to
this material, including, but not
limited to, the implied warranties of
merchantability and fitness for a
particular purpose.

Hewlett-Packard shall not be liable for
errors contained herein or for
incidental or consequential damages
in connection with the furnishing,
performance, or use of this material.

WARNING

The procedures described in this manual are
to be performed by HP-qualified service
personnel only.

Electrical Shock Hazard

Serious shock hazard leading to death or
injury may result if you do not take the
following precautions:

Ensure that the ac power outlet (mains)

●

has a protective earth (ground)
terminal.

Disconnect the Printer from the power

●

source prior to performing any
maintenance.

Prevent water or any other liquids from

●

running onto electrical components or
circuits, or through openings in the
enclosure.

Electrostatic Discharge

Refer to the beginning of Chapter 4

Utilities on page 53 of this manual, for

precautions you should take to prevent
damage to the Printer circuits from
electrostatic discharge.

WARNING

The Warning symbol calls attention to a
procedure, practice, or the like, which,
if not correctly performed or adhered to,
could result in personal injury. Do not
proceed beyond a Warning symbol until
the indicated conditions are fully
understood and met.

CAUTION

The Caution symbol calls attention to
an operating procedure, practice, or the
like, which, if not correctly performed or
adhered to, could result in damage to or
destruction of part or all of the product.
Do not proceed beyond a Caution
symbol until the indicated conditions
are fully understood and met.

Content Management Department,

Barcelona Division,

Hewlett-Packard Espanola, S.A.

Avda. Graells, 501

08190 Sant Cugat del Valles

Spain

Safety Symbols

General definitions of safety symbols are
given immediately after the table of contents.

ENWW iii

iv Notices ENWW

Using this Manual

Purpose

This Service Manual contains information necessary to test, calibrate and service:

HP Designjet 30 Printer (Model C7790D)

●

HP Designjet 30n Printer (Model C7790E)

●

HP Designjet 70 Printer (Model Q6655A)

●

HP Designjet 90 Printer (Model Q6656A)

●

HP Designjet 90r Printer (Model Q6656B)

●

HP Designjet 100+ Printer (Model C7796C)

●

HP Designjet 110+ Printer (Model C7796D)

●

HP Designjet 110+nr Printer (Model C7796E)

●

HP Designjet 130 Printer (Model C7791C)

●

HP Designjet 130nr Printer (Model C7791D)

●

HP Designjet 110+r Printer (Model C7796H)

●

HP Designjet 130r Printer (Model C7791H)

●

HP Designjet 111 Printer with Roll (Model CQ532A)

●

HP Designjet 111 Printer with tray (Model CQ533A)

●

For information about using these printers, refer to the corresponding User and Quick Reference Guides.

Readership

The procedures described in this Service Manual are to be performed by HP Certified service personnel
only.

Part Numbers

Part Numbers for Printer options, accessories and service parts are located in Chapter 7

and Installation on page 95.

Conventions

A small arrow
related to the topic you are consulting.

is used to indicate other parts of the Service Manual where you can find information

Removal

ENWW v

vi Using this Manual ENWW

Table of contents

1 Test Prints

Usage Report Page .............................................................................................................................. 2

Information Page .................................................................................................................................. 3

NVM Contents Page ............................................................................................................................. 5

2 System Error Codes

Introduction ........................................................................................................................................... 8

Errors and Warnings ............................................................................................................................ 9

System Error Codes ........................................................................................................................... 10

Warnings ............................................................................................................................................ 17

Startup track mode ............................................................................................................................. 25

Emergency Firmware Upgrade .......................................................................................................... 33

System Error Codes - Explanation ..................................................................................................... 34

3 System Maintenance Utility

Introduction ......................................................................................................................................... 38

Launching the System Maintenance Utility ........................................................................................ 38

System Maintenance Utility (Designjet 30, 30n, 70, 90, 90r, 110plus, 111, 130, 130nr) .................... 40

Main Menu - Printer Front Panel Replication ..................................................................... 40

Color Calibration ................................................................................................................ 40

Align Printheads ................................................................................................................. 45

Clean Printheads ............................................................................................................... 46

Check Image Quality ......................................................................................................... 47

Calibrate Paper Feed ......................................................................................................... 48

Get Printer Information ...................................................................................................... 50

Update Firmware ............................................................................................................... 51

Reset Jetdirect Network Card ............................................................................................ 52

4 Utilities

Utilities ................................................................................................................................................ 53

How to Access Restricted Access Utilities ......................................................................... 54

Enable/Disable Buzzer ...................................................................................................... 54

Transport Position .............................................................................................................. 54

Printhead Recovery ........................................................................................................... 55

Network Card Reset .......................................................................................................... 56

Set to Factory Defaults ...................................................................................................... 56

Hard EEPROM reset ......................................................................................................... 57

ENWW vii

Set Flag to Prime Tubes .................................................................................................... 57

5 Calibrations

PRS Adjustment ................................................................................................................................. 60

When Required .................................................................................................................. 60

Manual PRS Adjustment .................................................................................................................... 60

Factory Accuracy Calibration ............................................................................................................. 70

Parts replacement and associated calibrations .................................................................................. 72

6 Parts and Diagrams

Cover Assemblies .............................................................................................................................. 75

Cover Assemblies .............................................................................................................................. 76

Printer Labels ..................................................................................................................................... 78

Right Hand Assemblies ...................................................................................................................... 79

Left Hand Assemblies ........................................................................................................................ 81

Scan-Axis Assemblies ........................................................................................................................ 82

Top Paper Path Assemblies (1 of 2) .................................................................................................. 84

Top Paper Path Assemblies (2 of 2) .................................................................................................. 85

Rear Paper Path Assemblies ............................................................................................................. 87

Paper Feed Assemblies ..................................................................................................................... 88

Cable Harnesses ................................................................................................................................ 90

Ink Supplies and Accessories (1 of 2) ................................................................................................ 91

Ink Supplies & Accessories (2 of 2) .................................................................................................... 92

Rollfeed Components ......................................................................................................................... 93

Printer Stand and Basket ................................................................................................................... 94

7 Removal and Installation

Introduction ......................................................................................................................................... 96

Top Cover ........................................................................................................................................... 98

Front Cover (Applicability: 30, 30n, 50ps) .......................................................................................... 98

Center Cover ...................................................................................................................................... 99

Right End Cover ............................................................................................................................... 101

Left End Cover ................................................................................................................................. 103

Ink Supply Station Cover (Applicability: 70, 100, 100plus, 110plus, 111) ........................................ 105

Ink Supply Station ............................................................................................................................ 106

Electronics Module ........................................................................................................................... 109

Power Supply Unit ............................................................................................................................ 112

Service Station ................................................................................................................................. 114

Front Panel ....................................................................................................................................... 117

Encoder Strip .................................................................................................................................... 118

Carriage Motor ................................................................................................................................. 119

Cleanout Assembly .......................................................................................................................... 120

Ink Supply Tubes .............................................................................................................................. 121

Carriage Assembly (Applicability: 70, 100+, 110+, 111) .................................................................. 123

Carriage Assembly (Applicability: 30, 30nr, 90, 90r, 130, 130nr) ..................................................... 125

Carriage Belt .................................................................................................................................... 128

viii ENWW

Starwheel Assembly (Applicability: 30, 30n) .................................................................................... 129

Starwheel Assembly ......................................................................................................................... 130

Print Platen Assembly ...................................................................................................................... 131

Output Separator (Applicability: 30, 30n) ......................................................................................... 133

Ramp Motor Assembly ..................................................................................................................... 134

Output Mechanism Assembly (Applicability: 30, 30n) ...................................................................... 135

Spittoon (If Installed in the Printer) ................................................................................................... 137

Pivot Assembly ................................................................................................................................. 138

Feed Roller Assembly (Applicability: 30, 30n) .................................................................................. 13 9

Feed Roller Assembly ...................................................................................................................... 141

Pick Assembly (Applicability: 30, 30n) .............................................................................................. 145

Pick Assembly .................................................................................................................................. 146

Pinch Assembly (Applicability: 30, 30n) ........................................................................................... 152

Lower Paper Guide (Applicability: 30, 30n) ...................................................................................... 153

Inner Paper Guide (Applicability: 30, 30n) ........................................................................................ 154

Inner Paper Guide ............................................................................................................................ 155

OOPS Sensor ................................................................................................................................... 156

Paper-Axis Motor Drive Assembly (Applicable only to 30, 30n) ....................................................... 158

Paper-Axis Motor Assembly (Applicability: 90, 90r, 130, 130nr) ...................................................... 159

Bypass Platen (Applicability: 90, 90r, 130, 130nr) ............................................................................ 160

Bypass Platen Actuator (Applicability: 90, 90r, 130, 130nr) ............................................................. 163

Output Platen (HP Designjet 111 with Roll) ..................................................................................... 165

8 Maintenance

Maintenance ..................................................................................................................................... 168

Cleaning Information ........................................................................................................ 168

Lubrication Information .................................................................................................... 170

About this Edition ............................................................................................................. 17 0

What’s in this Service Manual .......................................................................................... 170

ENWW ix

x ENWW

1Test Prints

Usage Report Page

●

Information Page

●

NVM Contents Page

●

ENWW 1

Usage Report Page

The Usage Report Page contains the following information:

Printer Model Name.

●

Printer Model Number.

●

Printer Serial Number.

●

Date of last print job received.

●

Total ink consumed.

●

Date of first print job received.

●

Number of pages printer (media size/media type/print quality setting).

●

To print the Usage Report Page, hold the power button down and press the resume button once.

2 Chapter 1 Test Prints ENWW

Information Page

The Information Page contains the following information:

Printer Identification.

●

Printer Status.

●

Printer Usage.

●

Ink Consumable Identification.

●

Ink Consumable Status.

●

Ink Consumable Usage.

●

Network Card Information.

●

To print the Information Page, hold the power button down and press the resume button four times.

ENWW Information Page 3

4 Chapter 1 Test Prints ENWW

NVM Contents Page

The NVM Contents Page contains the following information:

EEROM values dump containing all the values stored in the EEROM (Calibration, etc.)

●

Printheads Acumen dump

●

Cartridges Acumen dump.

●

To print the NVM Contents Page, hold the power button down and press the cancel button once and
the resume button twice.

ENWW NVM Contents Page 5

6 Chapter 1 Test Prints ENWW

2 System Error Codes

Introduction

●

Errors and Warnings

●

System Error Codes

●

Warnings

●

Startup track mode

●

Emergency Firmware Upgrade

●

System Error Codes - Explanation

●

ENWW 7

Introduction

The following pages contain a list of system error codes and their respective descriptions and
recommended corrective actions. Only try one recommended action at a time and check if the error
code has disappeared. Since the front panel can only display graphics, the error code needs to be
determined by counting the bars on the front panel (as shown below).

NOTE: Refer to System Error Codes - Explanation on page 34 for an explanation on the construction

of the Error Codes and Warnings.

8 Chapter 2 System Error Codes ENWW

Errors and Warnings

Error Codes will normally be displayed directly on the front panel (but can also be seen on the
Information Page) and will require some kind of intervention to resolve the problem. Warnings will
not be displayed on the front panel, but will instead only appear on the Information Page, therefore

allowing the user to continue operating the printer without the need of an intervention.

NOTE: You can also obtain report of the System Error and Warnings through the DesignJet System

Maintenance Tool.

ENWW Errors and Warnings 9

System Error Codes

NOTE: Applicable for 111 only: The printer has a MROM module and it is not possible to perform a

firmware upgrade, and in fact not required as the printer already has the latest version.

01:10

Cause

Electronics Module failure.

01:12

Cause

Electronics Module failed during the firmware upgrade OR the
Electronics Module failed during initialization.

02:10

Cause

Carriage failure.

Solution

Replace the Electronics Module

on page 109.

Solution

Try the following:

If the Electronics Module failed during the firmware

●

upgrade, first perform an emergency firmware upgrade

Emergency Firmware Upgrade on page 33).

(

If an emergency firmware upgrade is NOT possible or it

●

didn’t work, replace the Electronics Module

Electronics Module on page 109.

Solution

Replace the Carriage Assembly

(Applicability: 70, 100+, 110+, 111) on page 123.

Electronics Module

Carriage Assembly

04:13

Cause

Generic Firmware Error (Network Card). Unplug the power cable from the printer and wait a few

08:11

Cause

Front Panel cannot be detected. Try the following:

Solution

seconds. Plug in the power cable again and check if the Error
Code has disappeared. If the error code continues, refer to the
Jetdirect Card Service Manual and Service Notes.

Solution

Check the connections and cables of the Font Panel,

●

check they have not been damaged and are correctly
connected, disconnect and reconnect the front panel.

Replace the Front Panel if the problem persists

●

Panel on page 117.

Front

10 Chapter 2 System Error Codes ENWW

11:10

Cause

Trailing Cable Failure. Try the following:

11:11

Cause

Trailing Cable is badly connected. Try the following:

Solution

Replace the Carriage Assembly

●

(Applicability: 70, 100+, 110+, 111) on page 123.

If the Error Code continues, replace the Electronics

●

Module

NOTE: Only replace one component at a time and check if

the error has gone before replacing another component. Using
this procedure you will be able to determine exactly which
component failed.

Solution

Reconnect the Trailing Cable correctly to the Electronics

●

Module.

If the Error Code continues, replace the Carriage

●

Assembly

+, 110+, 111) on page 123.

Carriage Assembly

Electronics Module on page 109.

Carriage Assembly (Applicability: 70, 100

21:10

Cause

Service Station failure.

22:10

Cause

Ink Supply Station failure.

Solution

Replace the Service Station Assembly

on page 114.

Solution

Replace the Ink Supply Station

on page 106.

Ink Supply Station

Service Station

ENWW System Error Codes 11

35:01

Cause

No Cleanout Assembly detected while loading media. Try the following:

37:01

Cause

Automatic roll motor shutdown. Try the following:

Solution

Remove the Cleanout Assembly and install it again

●

correctly.

Replace the Cleanout Interconnect PCA.

●

If the Error Code continues, replace the Cleanout

●

Assembly.

NOTE: Only replace one component at a time and check if

the error has gone before replacing another component. Using
this procedure you will be able to determine exactly which
component failed.

Solution

If this error code was caused by a paper jam, unplug the

●

power cable from the printer and clear the blockage. Plug
in the power cable again and check if the Error Code has
disappeared.

If there is no paper jam or if recovering the paper jam does

●

not resolve the problem, then replace the Automatic Roll
System (the error could be caused by anything that stalls
the motor).

37:10

Cause

Automatic roll home position error. Replace the Automatic Roll System (the error could be caused

42:10

Cause

Carriage Motor failure (short-circuit).

Solution

by anything that causes the home position not to be detected
or not to be the correct one - electrical sensors, internal
mechanical problems, etc.).

Solution

Replace the Carriage Motor Assembly

on page 119.

Carriage Motor

12 Chapter 2 System Error Codes ENWW

56:10

Cause

Error during the calibration of the motor encoder system or a
problem finding the zero position on the Encoder Disc.

56:13

Cause

Error during the calibration of the Line-feed Motor/Encoder
system.

Solution

Try the following:

Replace the Paper-Axis Motor Drive Assembly

●

Axis Motor Drive Assembly (Applicable only to 30, 30n)
on page 158.

Replace the Encoder Disc.

●

NOTE: Make sure you recalibrate the Paper-Axis after

replacing the Paper-Axis Motor Drive Assembly or the Encoder
Disc.

Only replace one component at a time and check if the error
has gone before replacing another component. Using this
procedure you will be able to determine exactly which
component failed.

Solution

Unplug the power cable from the printer and wait a few
seconds. Plug in the power cable again.

Paper-

61:05

Cause

Firmware Upgrade or Color Calibration was rejected because
the file was sent in the wrong format.

62:04, 63:04, 64:04 and 65:04

Cause

I/O module error (62 = parallel; 63 = Network; 64 = USB). Try the following:

71:03

Cause

Generic Firmware Error (Out of memory). Try the following:

Solution

Upgrade the RIP software or the Designjet System
Maintenance Tool.

Solution

Unplug the power cable from the printer and wait a few

●

seconds. Plug in the power cable again and check if the
Error Code has disappeared.

If the Error Code reappears, upgrade the firmware.

●

Solution

Unplug the power cable from the printer and wait a few

●

seconds. Plug in the power cable again and check if the
Error Code has disappeared.

If the Error Code reappears, check for a new Firmware

●

release.

ENWW System Error Codes 13

71:14

Cause

Memory Management Error (Out of memory during firmware
upgrade).

72:04

Cause

Generic Firmware Error (expected). Try the following:

Solution

Try the following:

Unplug the power cable from the printer and wait a few

●

seconds. Plug in the power cable again and check if the
Error Code has disappeared.

If the Error Code reappears, perform an emergency

●

firmware upgrade (

on page 33).

Solution

Unplug the power cable from the printer and wait a few

●

seconds. Plug in the power cable again and check if the
Error Code has disappeared.

If the Error Code reappears, check for a new Firmware

●

release.

If possible, request the user to provide the following

●

information which can be found on the information
page:

Emergency Firmware Upgrade

Firmware Release.

◦

Filename.

◦

Line.

◦

74:12

Cause

Firmware Upgrade Error (Memory size check failed during
firmware upgrade).

74:14

Cause

The printer is unavailable to upgrade the firmware.. Try the following:

Solution

Try the following:

Perform the automatic troubleshooting procedure

●

(requires a special firmware upgrade file that must be
provided by the manufacturing division).

Solution

Turn off and on the printer.

●

Print the Service Page

●

Check that the firmware is the latest available.:

●

Applicable for 110+,110+r,130,130r: If the

◦

firmware version is D.05.04, this would indicate that
the printer has a MROM module and it is not possible
to perform a firmware upgrade, and in fact not
required as the printer already has the latest version.

14 Chapter 2 System Error Codes ENWW

74:14

Cause

79:04

Cause

Generic Firmware Error (unexpected). Try the following:

Solution

Applicable for 111 only: The printer has a MROM

◦

module and it is not possible to perform a firmware
upgrade, and in fact not required as the printer
already has the latest version.

Solution

Unplug the power cable from the printer and wait a few

●

seconds. Plug in the power cable again and check if the
Error Code has disappeared.

If the Error Code reappears, check for a new Firmware

●

release.

If possible, request the user to provide the following

●

information which can be found on the information
page:

Firmware Release.

◦

Filename.

◦

Line.

◦

81:01

Cause Solution

Paper-Axis shutdown - usually a paper-jam caused by a
blockage of the Paper-axis System.

81:12

Cause

Media Advance error. This error usually appears during the paper-advance

Try the following:

If this error code was caused by a paper-jam, unplug the

●

power cable from the printer and clear the blockage. Plug
in the power cable again and check if the Error Code has
disappeared

If this error code appeared but was NOT caused by a

●

paper jam, replace the Paper-Axis Motor Drive Assembly

Paper-Axis Motor Drive Assembly (Applicable only to

30, 30n) on page 158.

Solution

calibration - Retry the paper-advance calibration.

ENWW System Error Codes 15

83:10

Cause

Sheet feeding failure. Try the following:

85:10

Cause

Paper-Axis Encoder error. Try the following:

Solution

Replace the Out-Of-paper Sensor.

●

Replace the Electronics Module

●

on page 109.

Solution

Make sure that the Encoder Sensor cable is connected

●

correctly.

Replace the Paper-Axis Motor Drive Assembly

●

Axis Motor Drive Assembly (Applicable only to 30, 30n)
on page 158.

Replace the Electronics Module

●

on page 109.

Electronics Module

Paper-

Electronics Module

86:01

Cause Solution

Scan-axis shutdown - usually a paper-jam caused by a
blockage of the Scan-axis System.

Try the following:

Check that there are no obstacles in the Scan-Axis which

●

stops the Carriage from moving freely.

Too much friction in the Slider Rod, try lubricating the

●

Slider Rod.

The Carriage is bumping into the Service Station. If the

●

Carriage is stuck at the right hand side of the Printer and
cannot be moved out to the center of the Print Platen it is
because the Service Station cannot uncap the
printheads. In this case replace the Service Station
Assembly

Check that the belt is correctly installed and not damaged.

●

Check that the Turnaround Pulley is correctly installed.

●

Replace the Carriage Motor Assembly

●

Motor on page 119.

Service Station on page 114.

Carriage

16 Chapter 2 System Error Codes ENWW

86:11

Cause

Scan-axis shutdown during initialization. Typically, this error
occurs when the printer detects an incorrect length.

Warnings

01:11

Cause

Solution

Try the following:

Unplug the power cable from the printer and wait a few

●

seconds. Plug in the power cable again and check if the
Error Code has disappeared.

Check that the Paper-Axis Drive Motor Assembly is

●

correctly installed and that the bushing is correctly locked
into position.

Check that the Carriage moves freely and DOES NOT

●

bump into the Service Station.

If the Printheads are not installed, maybe the carriage

●

cover is not closed completely.

If the Error Code continues, replace the Carriage

●

Assembly

110+, 111) on page 123.

Solution

Carriage Assembly (Applicability: 70, 100+,

The Electronics Module is incorrectly positioned. Reseat the Electronics Module by Removing it from the Printer

Electronics Module on page 109 and installing it again in

the correct position.

01:12

Cause

Electronics Module Error. The Electronics Module EEPROM is flagged as empty and

02:10

Cause

Carriage failure.

Solution

must be upgraded with the contents of the Carriage EEPROM,
but the Carriage is also flagged as empty. The backup is not
performed. This is the result of an error during the
manufacturing or the repair process. Therefore the Electronics
Module must be reconfigured.

Solution

Replace the Carriage Assembly

(Applicability: 70, 100+, 110+, 111) on page 123.

Carriage Assembly

ENWW Warnings 17

270:00

Cause

Black Color Calibration Failure - Black Color Calibration
cancelled.

271:00

Cause

Cyan Color Calibration Failure - Cyan Color Calibration
cancelled.

272:00

Cause

Magenta Color Calibration Failure - Magenta Color Calibration
cancelled.

Solution

Try the following:

Clean the electrical contacts on the black printhead.

●

If the error code continues, replace the black printhead.

●

Solution

Try the following:

Clean the electrical contacts on the cyan printhead.

●

If the error code continues, replace the cyan printhead.

●

Solution

Try the following:

Clean the electrical contacts on the magenta printhead.

●

273:00

Cause

Yellow Color Calibration Failure - Yellow Color Calibration
cancelled.

274:00 (Not applicable to HP DesignJet 70, 100, 100+, 110+)

Cause

Light Cyan Color Calibration Failure - Light Cayan Color
Calibration cancelled.

If the error code continues, replace the magenta

●

printhead.

Solution

Try the following:

Clean the electrical contacts on the yellow printhead.

●

If the error code continues, replace the yellow printhead.

●

Solution

Try the following:

Clean the electrical contacts on the light cyan printhead.

●

If the error code continues, replace the light cyan

●

printhead.

18 Chapter 2 System Error Codes ENWW

275:00 (Not applicable to HP DesignJet 70, 100, 100+, 110+)

Cause

Light Magenta Color Calibration Failure - Light Magenta Color
Calibration cancelled.

35:01

Cause

No Cleanout Assembly (or Duplexer, if installed) detected
while loading media.

Solution

Try the following:

Clean the electrical contacts on the light magenta

●

printhead.

If the error code continues, replace the light magenta

●

printhead.

Solution

Try the following:

Remove the Cleanout Assembly (

●

Assembly on page 120) (or Duplexer, if installed) and

install it again correctly.

Replace the Duplexer Interconnect PCA.

●

If the Error Code continues, replace the Cleanout

●

Assembly

Cleanout Assembly on page 120.

Cleanout

58:10

Cause

Problem detected in the color sensor system.

61:05

Cause

Language interpreting error. This is usually and error produced
while parsing a file. There is probably an incompatibility
between the driver and the firmware.

65:01

Cause

Communication Failure. Try the following:

Solution

Replace the Carriage Assembly

(Applicability: 70, 100+, 110+, 111) on page 123.

Solution

Upgrade the RIP software or the Designjet System
Maintenance Tool.

Solution

Unplug the power cable from the printer and check the

●

cable connections (Parallel, USB and Network cables).
Plug in the power cable again and check if the Error Code
has disappeared.

Carriage Assembly

ENWW Warnings 19

66:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

Horizontal clipping. May happen when the roll ends in the
middle of printing an image. Could also happen when multi­pick occurs and two sheets are loaded together and they do
not completely overlap.

66:02:2 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

Vertical clipping. May happen when the roll ends in the middle
of printing an image. Could also happen when multi-pick
occurs and two sheets are loaded together and they do not
completely overlap.

71:14

Cause

Out-of-memory while trying to process the firmware upgrade
file. Probably this is a firmware bug, because the firmware
should free up enough memory to perform the firmware
upgrade process correctly.

Solution

Make sure the image size is within the selected WIDTH of the
sheet.

Solution

Make sure the image size is within the selected LENGTH of
the sheet.

Solution

Perform an emergency firmware upgrade (

Firmware Upgrade on page 33) .

Emergency

74:12

Cause

Firmware bug in the firmware upgrade process Try the following:

74:14

Cause

The printer is unavailable to upgrade the firmware.. Try the following:

Solution

Download the special file in order to update the bootlog.

●

If possible, request the user to provide the following

●

information which can be found on the information
page:

Firmware Release.

◦

Printer Serial Number.

◦

Solution

Turn off and on the printer.

●

Print the Service Page

●

Check that the firmware is the latest available.:

●

Applicable for 110+,110+r,130,130r: If the

◦

firmware version is D.05.04, this would indicate that
the printer has a MROM module and it is not possible

20 Chapter 2 System Error Codes ENWW

74:14

Cause

81:01

Cause Solution

Paper-Axis shutdown - usually a paper-jam caused by a
blockage of the Paper-axis System.

Solution

◦

Try the following:

If this error code was caused by a paper-jam, unplug the

●

power cable from the printer and clear the blockage. Plug
in the power cable again and check if the Error Code has
disappeared.

If this error code appeared but was NOT caused by a

●

paper jam, replace the Paper-Axis Motor Drive Assembly

30, 30n) on page 158.

to perform a firmware upgrade, and in fact not
required as the printer already has the latest version.

Applicable for 111 only: The printer has a MROM
module and it is not possible to perform a firmware
upgrade, and in fact not required as the printer
already has the latest version.

Paper-Axis Motor Drive Assembly (Applicable only to

83:01:1 (Only applicable to HP DesignJet 30, 30n, 70, 100+, 110+, 111, 90, 90r,, 130, 130nr)

Cause

The paper is rejected from the Bypass due to skew. When manually loading paper from the front of the paper, make

83:01:3 (Only applicable to HP DesignJet 70/100plus/110plus, 111 with Roll)

Cause

The paper is rejected from the roll due to skew. When loading paper from the roll, make sure that it is loaded

94:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr, 111)

Cause

User selected Coated Paper and Best mode, but the Color
Calibration profile was obsolete or missing for Coated Paper
and the selected print quality setting.

Solution

sure that it is loaded straight.

Solution

straight.

Solution

Using the System Maintenance Tool, perform Color Calibration
for Coated Paper and the selected print quality setting.

94:02:3 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr, 111)

Cause

User selected Photo Paper and Best mode, but the Color
Calibration profile was obsolete or missing for Photo Paper and
the selected print quality setting.

Solution

Using the System Maintenance Tool, perform Color Calibration
for Photo Paper and the selected print quality setting.

ENWW Warnings 21

94:02:4 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

User selected Heavy-Weight Coated Paper and Best mode,
but the Color Calibration profile was obsolete or missing for
Heavy-Weight Coated Paper and the selected print quality
setting.

94:02:5 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

User selected Proofing Semi-Gloss Paper and Best mode, but
the Color Calibration profile was obsolete or missing for
Proofing Semi-Gloss Paper and the selected print quality
setting

94:02:6 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

User selected Photo Matte Paper and Best mode, but the Color
Calibration profile was obsolete or missing for Photo Matte
Paper and the selected print quality setting.

Solution

Using the System Maintenance Tool, perform Color Calibration
for Heavy- Weight Coated Paper and the selected print quality
setting.

Solution

Using the System Maintenance Tool, perform Color Calibration
for Proofing Semi-Gloss Paper and the selected print quality
setting.

Solution

Using the System Maintenance Tool, perform Color Calibration
for Photo Matte Paper and the selected print quality setting.

94:02:7 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

User selected Photo Satin Paper and Best mode, but the Color
Calibration profile was obsolete or missing for Photo Satin
Paper and the selected print quality setting.

94:02:8 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

User selected Coated Paper and Max dpi, but the Color
Calibration profile was obsolete or missing for Coated Paper
and the selected print quality setting.

941:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

User selected Photo Paper and Max dpi, but the Color
Calibration profile was obsolete or missing for Photo Paper and
the selected print quality setting.

Solution

Using the System Maintenance Tool, perform Color Calibration
for Photo Satin Paper and the selected print quality setting.

Solution

Using the System Maintenance Tool, perform Color Calibration
for Coated Paper and the selected print quality setting.

Solution

Using the System Maintenance Tool, perform Color Calibration
for Photo Paper and the selected print quality setting.

22 Chapter 2 System Error Codes ENWW

941:02:2 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

User selected Heavy-Weight Coated Paper and Max dpi, but
the Color Calibration profile was obsolete or missing for Heavy­Weight Coated Paper and the selected print quality setting.

941:02:3 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

User selected Proofing Semi-Gloss Paper and Max dpi mode,
but the Color Calibration profile was obsolete or missing for
Proofing Semi-Gloss Paper and the selected print quality
setting.

941:02:4 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

User selected Photo Matte Paper and Max dpi mode, but the
Color Calibration profile was obsolete or missing for Photo
Matte Paper and the selected print quality setting.

Solution

Using the System Maintenance Tool, perform Color Calibration
for Heavy- Weight Coated Paper and the selected print quality
setting.

Solution

Using the System Maintenance Tool, perform Color Calibration
for Proofing Semi-Gloss Paper and the selected print quality
setting.

Solution

Using the System Maintenance Tool, perform Color Calibration
for Photo Matte Paper and the selected print quality setting.

941:02:5 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Cause

User selected Photo Satin Paper and Max dpi mode, but the
Color Calibration profile was obsolete or missing for Photo
Satin Paper and the selected print quality setting.

94:04

Cause

Firmware Error (during color calibration). Try the following:

94:08

Cause

Solution

Using the System Maintenance Tool, perform Color Calibration
for Photo Satin Paper and the selected print quality setting.

Solution

Unplug the power cable from the printer and wait a few

●

seconds. Plug in the power cable again and check if the
Error Code has disappeared.

If the Error Code reappears, check for a new Firmware

●

release.

Solution

Color Calibration Warning - Color Calibration not cancelled but
Color Calibration values are likely to be incorrect.

Try the Color Calibration again, but this time using a different
type of media (preferably HP media).

ENWW Warnings 23

94:10

Cause

Color Calibration Failure - Color Calibration cancelled. Try the following:

95:00

Cause

Solution

Unplug the power cable from the printer and wait a few

●

seconds. Plug in the power cable again and try the Color
Calibration again.

If this error code appears again, check the Color

●

Calibration print:

If the Color Calibration was printed correctly without

◦

any print defects, then check that the media is
moving freely (backwards and forwards) while the
printer is scanning it.

If the Color Calibration was printed incorrectly, with

◦

some print defects, replace the faulty Printhead of
the color where the defects were noticeable.

If the Error Code continues, replace the Carriage

◦

Assembly

100+, 110+, 111) on page 123.

Solution

Carriage Assembly (Applicability: 70,

Printhead Alignment Failure - Printhead Alignment cancelled. Try the following:

Clean the printhead indicated by the printer.

●

If the error code continues, replace the faulty printhead.

●

95:02

Cause

Printhead Alignment Failure - Printhead Alignment cancelled. Try the following:

Solution

Unplug the power cable from the printer and wait a few

●

seconds. Plug in the power cable again and try the
Printhead Alignment again.

If this error code appears again, check the Printhead

●

Alignment print:

If the Printhead Alignment was printed correctly

◦

without any print defects, then check that the media
is moving freely (backwards and forwards) while the
printer is scanning it.

If the Printhead Alignment was printed incorrectly,

◦

with some print defects, replace the faulty Printhead
of the color where the defects were noticeable.

95:04

Cause

Firmware Error (during Printhead Alignment). Upgrade the printer to the latest firmware release.

Solution

24 Chapter 2 System Error Codes ENWW

Startup track mode

Introduction

The startup track mode is designed to enable you to identify a failing subsystems while the printer is
initializing. Startup track mode provides a specific indication of which particular subsystem is failing.
This mode is not intended for use by end-users.

Initializing the printer in Startup track mode

To initialize the printer in Startup track mode:

1. Hold the ’Continue’ button while connecting the printer to the power supply.

2. During the initialization of the printer, the front panel will display a range of code numbers in the

form of squares, these code numbers added together represent the various subsystems about to
be initialized.

3. Once the printer comes to initializing the failing subsystem, the front panel will hang, and all that

will be displayed is the failing subsystem.

Interpreting the numbered code system

While the printer is initializing, the front panel will display a sequence of squares in the last two columns.
Each position in the last two columns represents a number, all the numbers represented are shown
below. To find the failing subsystem, add the numbers together that have a square and refer to the list
of numbers with their associated subsystems on

Subsystem Code Description on page 25.

In the example below the printer is initializing and the front panel has stopped and is displaying squares
in positions 16, 32, 64, and 4. Add these four values together and you get 116, refer to the list on

Subsystem Code Description on page 25, and we can see the failing subsystem is the Trailing Cable.

If the display reaches 191, you will need to turn On the printer from the power button. If all the subsystems
pass the initialization, the printer will initialize normally and go to the ready status.

Subsystem Code Description

This is the list of the subsystems and their associated Startup Track Numbers. Many of the descriptions
of the Subsystems will not be immediately obvious, when this is the case contact the lfp help desk and
they can assist you.

Table 2-1 Subsystem code description

Startup track number: Associated Subsystem

ENWW Startup track mode 25

Table 2-1 Subsystem code description (continued)

Startup Track 004: Calling EiffelMain

Startup Track 005: Initializing Classes

Startup Track 006: Initializing SM

Startup Track 007: Initializing Memory

Startup Track 008: Initializing MemoryVolatile

Startup Track 009: Initializing MemoryEndian

Startup Track 010: Initializing MemoryVolatileEndian

Startup Track 011: Initializing Impala

Startup Track 012: Initializing ColdFire

Startup Track 013: Initializing ImpalaInterruptController

Startup Track 014: Initializing MechProcTaskHiIntA

Startup Track 015: Initializing IsardInterruptA

Startup Track 016: Initializing Watchdog

Startup Track 017: Initializing Chronometer

Startup Track 018: Initializing EddTimer

Startup Track 019: Initializing IsardInterruptB

Startup Track 020: Initializing PciSlot2Interrupt

Startup Track 021: Initializing PciSlot3Interrupt

Startup Track 022: Initializing PciSlot4Interrupt

Startup Track 023: Initializing PciSlot5Interrupt

Startup Track 024: Initializing MagentaFireLow

Startup Track 025: Initializing BongoGpio

Startup Track 026: Initializing SecondTraySensor

Startup Track 027: Initializing CleanoutSensor

Startup Track 028: Initializing RearPathPaperSensor

Startup Track 029: Initializing BlackCartridgeSensor

Startup Track 030: Initializing CyanCartridgeSensor

Startup Track 031: Initializing MagentaCartridgeSensor

Startup Track 032: Initializing YellowCartridgeSensor

Startup Track 033: Initializing LightMagentaCartridgeSensor

Startup Track 034: Initializing LightCyanCartridgeSensor

Startup Track 035: Initializing SynergyReset

Startup Track 036: Initializing FrontPanelReset

Startup Track 037: Initializing PowerFan

Startup Track 038: Initializing FrontPanelInterrupt

Startup Track 039: Initializing CoverWindowSensor

Startup Track 040: Initializing nUSB_ENABLE

Startup Track 041: Initializing USB_CONNECT

26 Chapter 2 System Error Codes ENWW

Table 2-1 Subsystem code description (continued)

Startup Track 042: Initializing TrailingCable3Sensor

Startup Track 043: Initializing TrailingCable12Sensor

Startup Track 044: Initializing PrintheadSensor

Startup Track 045: Initializing BongoBrake

Startup Track 046: Initializing Dma

Startup Track 047: Initializing BongoEncoder

Startup Track 048: Initializing ServiceStationEncoder

Startup Track 049: Initializing SSPwm

Startup Track 050: Initializing PaperPwm

Startup Track 051: Initializing RampPwm

Startup Track 052: Initializing CarriagePwmForward

Startup Track 052: Initializing CarriagePwmForward

Startup Track 054: Initializing BomboPwm

Startup Track 055: Initializing EddPwm

Startup Track 056: Initializing ImpalaCarriagePosition

Startup Track 057: Initializing I2c0

Startup Track 058: Initializing I2c1

Startup Track 059: Initializing I2c2

Startup Track 060: Initializing I2c3

Startup Track 061: Initializing Darwin

Startup Track 062: Initializing PciCtrl

Startup Track 063: Initializing PciDma

Startup Track 064: Initializing MBandToPixel

Startup Track 065: Initializing PixelData

Startup Track 066: Initializing BlackCSData

Startup Track 067: Initializing CyanCSData

Startup Track 068: Initializing MagentaCSData

Startup Track 069: Initializing YellowCSData

Startup Track 070: Initializing LightCyanCSData

Startup Track 071: Initializing LightMagentaCSData

Startup Track 072: Initializing BlackPrintHead

Startup Track 073: Initializing CyanPrintHead

Startup Track 074: Initializing MagentaPrintHead

Startup Track 075: Initializing YellowPrintHead

Startup Track 076: Initializing LightCyanPrintHead

Startup Track 077: Initializing LightMagentaPrintHead

Startup Track 078: Initializing BlockBlack

Startup Track 079: Initializing BlockColor

ENWW Startup track mode 27

Table 2-1 Subsystem code description (continued)

Startup Track 080: Initializing ContoneToRaster

Startup Track 081: Initializing Enhancer

Startup Track 082: Initializing RasterToMband

Startup Track 083: Initializing MechProcA

Startup Track 084: Initializing MemoryUncached

Startup Track 085: Initializing Isard

Startup Track 086: Initializing IsardInterruptController

Startup Track 087: Initializing PaperInterrupt

Startup Track 088: Initializing IsardPMTimer

Startup Track 089: Initializing IsardKFort

Startup Track 090: Initializing IsardCarriagePosition

Startup Track 091: Initializing IsardPaperPosition

Startup Track 092: Initializing MediaPosition

Startup Track 093: Initializing PaperEncoderPosition

Startup Track 094: Initializing IsardMotorShortcut

Startup Track 095: Initializing Eridani

Startup Track 096: Initializing EddOn

Startup Track 097: Initializing ServiceStationLed

Startup Track 098: Initializing FetRegulator

Startup Track 099: Initializing EddOut

Startup Track 100: Initializing DuplexerConversor

Startup Track 101: Initializing EridaniConversorAuto

Startup Track 102: Initializing EridaniConversorAB

Startup Track 103: Initializing EridaniConversorAnA

Startup Track 104: Initializing EridaniConversorBnB

Startup Track 105: Initializing PaperDriver

Startup Track 106: Initializing ServiceStationDriver

Startup Track 107: Initializing RampDriver

Startup Track 108: Initializing DuplexerSensor

Startup Track 109: Initializing PaperMotorHw

Startup Track 110: Initializing CarriageMotorHw

Startup Track 111: Initializing ServiceStationMotorHw

Startup Track 112: Initializing BongoEncoderWindowHw

Startup Track 113: Initializing BongoMotorHw

Startup Track 114: Initializing RampMotorHw

Startup Track 115: Initializing FrontPanelHw

Startup Track 116: Initializing TrailingCable

Startup Track 117: Initializing CarriageBoardHw

28 Chapter 2 System Error Codes ENWW

Table 2-1 Subsystem code description (continued)

Startup Track 118: Initializing SynergyA

Startup Track 119: Initializing VPPA

Startup Track 120: Initializing VPPB

Startup Track 121: Initializing SynergyInternalRegulatorA

Startup Track 122: Initializing Led1Voltage

Startup Track 123: Initializing EndeavourA

Startup Track 124: Initializing EndeavourAcumenA

Startup Track 125: Initializing CLC_Channel0

Startup Track 126: Initializing CLC_Channel1

Startup Track 127: Initializing CLC_Channel2

Startup Track 128: Initializing EndeavourVRefConversor

Startup Track 129: Initializing CLC_ChannelDACConversor

Startup Track 130: Initializing IS_Channel3Conversor_A

Startup Track 131: Initializing CLC_Channel0Conversor

Startup Track 132: Initializing CLC_Channel1Conversor

Startup Track 133: Initializing CLC_Channel2Conversor

Startup Track 134: Initializing Led2Voltage

Startup Track 135: Initializing Black5V

Startup Track 136: Initializing Yellow5V

Startup Track 137: Initializing Magenta5V

Startup Track 138: Initializing Cyan5V

Startup Track 139: Initializing Black12V

Startup Track 140: Initializing Yellow12V

Startup Track 141: Initializing Magenta12V

Startup Track 142: Initializing Cyan12V

Startup Track 143: Initializing VPen_Current_Sense_A

Startup Track 144: Initializing VPen_OV_Latch_A

Startup Track 145: Initializing VPen_OV_Clear_Latch_A

Startup Track 146: Initializing VPen_UV_Latch_A

Startup Track 147: Initializing VPen_UV_Clear_Latch_A

Startup Track 148: Initializing VPen_OV_Present_A

Startup Track 149: Initializing VPen_UV_Present_A

Startup Track 150: Initializing EndeavourB

Startup Track 151: Initializing EndeavourAcumenB

Startup Track 152: Initializing IS_Channel3Conversor_B

Startup Track 153: Initializing Led3Voltage

Startup Track 154: Initializing LightMagenta5V

Startup Track 155: Initializing LightCyan5V

ENWW Startup track mode 29

Table 2-1 Subsystem code description (continued)

Startup Track 156: Initializing LightMagenta12V

Startup Track 157: Initializing LightCyan12V

Startup Track 158: Initializing VPen_Current_Sense_B

Startup Track 159: Initializing VPen_OV_Latch_B

Startup Track 160: Initializing VPen_OV_Clear_Latch_B

Startup Track 161: Initializing VPen_UV_Latch_B

Startup Track 162: Initializing VPen_UV_Clear_Latch_B

Startup Track 163: Initializing VPen_OV_Present_B

Startup Track 164: Initializing VPen_UV_Present_B

Startup Track 165: Initializing Eerom

Startup Track 166: Initializing EeromCarriage

Startup Track 167: Initializing PrintheadControl

Startup Track 168: Initializing BlackPrintheadAcumen

Startup Track 169: Initializing CyanPrintheadAcumen

Startup Track 170: Initializing MagentaPrintheadAcumen

Startup Track 171: Initializing YellowPrintheadAcumen

Startup Track 172: Initializing LightCyanPrintheadAcumen

Startup Track 173: Initializing LightMagentaPrintheadAcumen

Startup Track 174: Initializing BlackCartridgeAcumen

Startup Track 175: Initializing CyanCartridgeAcumen

Startup Track 176: Initializing MagentaCartridgeAcumen

Startup Track 177: Initializing YellowCartridgeAcumen

Startup Track 178: Initializing LightCyanCartridgeAcumen

Startup Track 179: Initializing LightMagentaCartridgeAcumen

Startup Track 180: Initializing ColorSensor

Startup Track 181: Initializing ColorSensorLed1

Startup Track 182: Initializing ColorSensorLed2

Startup Track 183: Initializing ColorSensorLed3

Startup Track 184: Initializing ColorSensorConverso

Startup Track 185: Initializing ColorSensorConversorB

Startup Track 186: Initializing ColorSensorConversorC

Startup Track 187: Initializing V5_V12_ISDetection

Startup Track 188: Initializing VPP_ISDetection

Startup Track 189: Initializing InterruptController

Startup Track 190: SM Initialized

Startup Track 191: Back from EiffelMain!!!

PRESS POWER BUTTON HERE!!

Startup Track 192: Initializing VPPA

30 Chapter 2 System Error Codes ENWW

Table 2-1 Subsystem code description (continued)

Startup Track 193: Initializing VPPB

Startup Track 194: Initializing SynergyInternalRegulatorA

Startup Track 195: Initializing Led1Voltage

Startup Track 196: Initializing EndeavourAcumenA

Startup Track 197: Initializing CLC_Channel0

Startup Track 198: Initializing CLC_Channel1

Startup Track 199: Initializing CLC_Channel2

Startup Track 200: Initializing EndeavourVRefConversor

Startup Track 201: Initializing CLC_ChannelDACConversor

Startup Track 202: Initializing IS_Channel3Conversor_A

Startup Track 203: Initializing CLC_Channel0Conversor

Startup Track 204: Initializing CLC_Channel1Conversor

Startup Track 205: Initializing CLC_Channel2Conversor

Startup Track 206: Initializing Led2Voltage

Startup Track 207: Initializing Black5V

Startup Track 208: Initializing Yellow5V

Startup Track 209: Initializing Magenta5V

Startup Track 210: Initializing Cyan5V

Startup Track 211: Initializing Black12V

Startup Track 212: Initializing Yellow12V

Startup Track 213: Initializing Magenta12V

Startup Track 214: Initializing Cyan12V

Startup Track 215: Initializing VPen_Current_Sense_A

Startup Track 216: Initializing VPen_OV_Latch_A

Startup Track 217: Initializing VPen_OV_Clear_Latch_A

Startup Track 218: Initializing VPen_UV_Latch_A

Startup Track 219: Initializing VPen_UV_Clear_Latch_A

Startup Track 220: Initializing VPen_OV_Present_A

Startup Track 221: Initializing VPen_UV_Present_A

Startup Track 222: Initializing EndeavourAcumenB

Startup Track 223: Initializing IS_Channel3Conversor_B

Startup Track 224: Initializing Led3Voltage

Startup Track 225: Initializing LightMagenta5V

Startup Track 226: Initializing LightCyan5V

Startup Track 227: Initializing LightMagenta12V

Startup Track 228: Initializing LightCyan12V

Startup Track 229: Initializing VPen_Current_Sense_B

Startup Track 230: Initializing VPen_OV_Latch_B

ENWW Startup track mode 31

Table 2-1 Subsystem code description (continued)

Startup Track 231: Initializing VPen_OV_Clear_Latch_B

Startup Track 232: Initializing VPen_UV_Latch_B

Startup Track 233: Initializing VPen_UV_Clear_Latch_B

Startup Track 234: Initializing VPen_OV_Present_B

Startup Track 235: Initializing VPen_UV_Present_B

32 Chapter 2 System Error Codes ENWW

Emergency Firmware Upgrade

1. Unplug the power cord from the printer and wait a few seconds.

2. Press and hold the Cancel (red) button while plugging in the power cord.

3. The printer will initialize in emergency mode (the front panel will display just the arrow icon).

4. Connect the printer to the computer with a parallel cable.

5. Send the firmware file through the parallel port from the DOS command prompt. Type: copy /b

firmware_file lpt1: and then press ENTER.

ENWW Emergency Firmware Upgrade 33

System Error Codes - Explanation

System Error Codes explain which component/system is failing and what action should be taken to
resolve the problem.

System Error Codes are displayed directly on the front panel (but can also be seen on the Information
Page) and have been defined in the format XX.YZ.

Warnings will not be displayed on the front panel, but will instead only appear on the Information Page
and have been defined in the format XXn.YZ.m.

XX: Service Part (2 digits).

●

n: Service Part Index (if more than one used in the product) - Optional.

●

e.g. Identify the Ink Supply (color and number).

◦

Y: Who should perform the action (1 digit) - (User or Service Engineer).

●

Z: Action to perform (1 digit).

●

m: additional actions/information to consider (1 digit) - Optional.

●

e.g. Non-authorized ink was detected, PM was triggered or Printhead in/out of Warranty.

◦

The following table explains the XX part of the System Error Code or Warning:

NOTE: Items denoting * (Asterisk) are not applicable to the printers.

Table 2-2 System error codes

Code Component/System

01 Main PCA/Electronics Module

02 Carriage/Carriage PCA

03 Power Supply Unit

04 Network Card

05 Formatter *

06 Hard Disk Drive *

07 Interconnect PCA

08 Front Panel

11 Trailing Cable

12 Carriage Flex Circuit

17 Interconnect Cable

21 Service Station

22 Ink Supply Station

23 Pressure System (APS) *

24 Ink Delivery Tubes

25 Spittoon *

26n Ink Cartridge (color n)

26n Printhead (color n)

31 Cutter

34 Chapter 2 System Error Codes ENWW

Table 2-2 System error codes (continued)

32 Take-up Reel *

33 Sheet Feeder

34 Dryer/Blower *

35 Cleanout Assembly

36 Duplexer

37 ARSS/Rollfeed

38 Output Tray

41 Paper-Axis Motor

42 Scan-Axis Motor

43 Vacuum Fan *

44 Aerosol fan *

51 Window Sensor

52 Drop Detector *

53 Media Sensor

54 Pinch-Arm Sensor

55 Line Sensor

56 Drive Roller Encoder Sensor

57 Ink Leak Detector *

58 Color Sensor *

59 Media Type Sensor *

61 Language Interpreting

62 Input/Output through Parallel Port

63 Input/Output through Network Card

64 Input/Output through USB Port

65 Input/Output (not know what port)

66 Print Job Configuration

71 Print Job Configuration

72 Generic Firmware

73 Motor Control Functions

74 Motor Control Functions 74 Firmware Upgrade

79 Firmware Crash

81 Media Advance

82 Media Cut *

83 Single-Sheet Feeding

84 Roll Feeding *

85 Media-Axis Encoder Reading

86 Carriage Movement

87 Scan-Axis Encoder Reading

ENWW System Error Codes - Explanation 35

Table 2-2 System error codes (continued)

91 Printhead Firing

92 Servicing

93 Ink Pumping

94 Ink Pumping

95 Printhead Alignment

96 Image Quality Troubleshooting

The following table explains the YZ part of the System Error Code or Warning:

Table 2-3 System error codes

Code Response Response

00 Replace

01 Reseat/Reconnect/Clean/Adjust (manually)

02 Calibrate/Adjust (using Automatic Process)

03 Power OFF

04 Upgrade System Firmware

05 Upgrade Driver

06 Add Accessory

07 Escalate

08 Send Plot Again

09 Wrong Part Installed

10 Replace

11

12 Calibrate/Adjust (using Automatic Process)

13 Power OFF

14 Upgrade System Firmware

15 Upgrade Driver

16 Add Accessory

17 Escalate

18 Send Plot Again

19 Wrong Part Installed

Reseat/Reconnect/Clean/Adjust (manually)

Possible for customer
to perform action

HP qualified
personnel assistance
required

36 Chapter 2 System Error Codes ENWW

3 System Maintenance Utility

Introduction

●

Launching the System Maintenance Utility

●

System Maintenance Utility (Designjet 30, 30n, 70, 90, 90r, 110plus, 111, 130, 130nr)

●

ENWW 37

Introduction

The System Maintenance Utility is designed to assist the customer with common maintenance tasks for
the printer and also to resolve common problems that they may encounter.

NOTE: Print jobs must not be sent to the printer while the system maintenance utility is in use.

Since the design of the System Maintenance Tool is different between the Designjet 120/120nr and
Designjet 130/130, this chapter will explain how to use the tool for each product separately:

Launching the System Maintenance Utility

The procedures described here are applicable to the following printers: HP Designjet 30, 30n, 70, 90,
90r, 100+, 110+r, 110+nr, 111 with roll, 111 with tray, 130, 130r, 130nr:

There are two ways of launching the System Maintenance Utility.

From your computer’s desktop (Windows, Mac OS 9 and X)

1. Double click the hp designjet system maintenance icon on the desktop.

2. A printer selector window opens - select your printer from the list.

3. Click Next (in Windows) or Configure (in Mac OS).

From the Printer Driver (Windows, Mac OS X)

In the Windows driver click the hp designjet system maintenance icon in the Services tab.

●

38 Chapter 3 System Maintenance Utility ENWW

In Mac OS X, select the Printer in the Print Center or Print Setup Utility and click configure.

●

NOTE: When you finish using the System Maintenance Utility, you must click on exit on the left hand

column before closing the browser.

ENWW Launching the System Maintenance Utility 39

System Maintenance Utility (Designjet 30, 30n, 70, 90, 90r, 110plus, 111, 130, 130nr)

Main Menu - Printer Front Panel Replication

The main page of the System Maintenance Utility includes a replica of the Printer’s Front Panel showing
the status of the Printer.

NOTE: The replica Front Panel does not show the real-time status. It is a snapshot which can be

refreshed by pressing the refresh button either on the web browser toolbar or in the actual replica
window.

Color Calibration

NOTE: The Color Calibration is only available for the following printers: HP Designjets 30, 30n, 90,

90r, 130, 130nr. It is not available for the HP Designjets 70, 110plus, 111.

NOTE: The Color Calibration should ONLY be performed by the user when required.

Question Answer

Why calibrate color? Calibrate color performs a maintenance function to ensure

color consistency. If you calibrate correctly, the colors printed
on printers with different printheads will look very similar.

This picture shows an exaggerated example of how a printout
could look like before and after color calibration.

40 Chapter 3 System Maintenance Utility ENWW

Question Answer

When do I calibrate color? It is recommended that you calibrate color every time you

replace a printhead or when you perceive color degradation on
the printouts. There is no need to perform this operation each
time you print. The results of the color calibration will be applied
to all print jobs that follow, even if you power off the printer.

Perform color calibration if you print with the regular hp
designjet 120 printer driver, which was included with the printer
or which you downloaded from the Web. If you use a PostScript
driver such as Adobe PS or LaserWriter to print through a
PostScript RIP provided by HP or another third-party company,
the results of calibrate color will not be applied to your print
jobs. In this case, refer to your PostScript RIP documentation
for information on how to perform color calibration.

How do I calibrate color? You have to calibrate color for every Paper Type that requires

color consistency. For example, if you require consistent colors
on glossy paper and on heavy weight coated paper, you must
perform one color calibration for the former and another for the
latter Paper Type.

When you want to calibrate color, remember to select the Print
Quality option that you are going to use to print. For example,
if you want to print with the High Resolution option, select High
Resolution before performing the color calibration.

NOTE: If the Color calibration fails, print the information page

and check the list of warnings under the printer status section.

ENWW System Maintenance Utility (Designjet 30, 30n, 70, 90, 90r, 110plus, 111, 130, 130nr) 41

Performing the Color Calibration (HP DesignJet 30, 30n,130, 130nr)

The following shows how to perform the Color Calibration for the HP Designjet 30, 30n, 130, 130nr.

▲

Performing the Color Calibration (HP DesignJet 90, 90r)

The following shows how to perform the Color Calibration for the HP Designjet 90 and 90r.

▲

42 Chapter 3 System Maintenance Utility ENWW

ENWW System Maintenance Utility (Designjet 30, 30n, 70, 90, 90r, 110plus, 111, 130, 130nr) 43

Sample of the Color Calibration Print:

Shown below is what the Color Calibration print looks like.

▲

44 Chapter 3 System Maintenance Utility ENWW

Align Printheads

Align printheads performs a maintenance function with the printheads. Proper alignment insures

correct registration between ink colors while printing. This is only recommended if you are experiencing
problems with print quality.

Before you continue, please verify that three sheets of paper are loaded in the default tray. If the
printhead alignment fails on the first attempt, the printer will retry the alignment twice.

NOTE: Do not power off the printer during this operation. The printer display will indicate busy until

the operation is finished.

ENWW System Maintenance Utility (Designjet 30, 30n, 70, 90, 90r, 110plus, 111, 130, 130nr) 45

Clean Printheads

Clean printheads helps maintain proper operation of all nozzles in the printheads. This is only

recommended if you are experiencing problems with print quality such as banding.

Three levels of cleaning are available: soft, medium and hard. As a first step, the soft cleaning should
be used. If you still experience the same image problems, then select medium. Hard cleaning should
only be used as a last resort.

NOTE: Do not power off the printer during this operation. The printer display will indicate busy until

the operation is finished.

Before cleaning the printheads, first check the maximum recovery level already performed on the
printheads. If hard level (Recovery Level 3) has already been performed, then do not try performing
hard level again. The Maximum Recovery Level can be seen on the Printer Information page in the
"Printhead History" section.

46 Chapter 3 System Maintenance Utility ENWW

Check Image Quality

Check image quality provides two diagnostic pages for printing. The following test pages are available:

Image Quality Diagnostic page.

●

Skew Diagnostic page.

●

These commands only print the diagnostic pages and do not provide the actual analysis of the results.

ENWW System Maintenance Utility (Designjet 30, 30n, 70, 90, 90r, 110plus, 111, 130, 130nr) 47

Calibrate Paper Feed

Calibrate paper feed is used to adjust the printer parameters for use with different types of print media.
This only affects the physical movement of paper and does not affect the color calibration profiles.

This calibration is a two-step process. Step one is to print a special test page with the paper calibration
test pattern. This page must be printed on A3 or 11x17 paper sizes. After printing the test page, you
must feed the test page back into the printer via the front single-sheet paper feed.

Once the Accuracy Calibration has been printed, rotate the page and reload it upside down (image
facing down).

48 Chapter 3 System Maintenance Utility ENWW

Step 1 - Rotate the page and reload it upside down (image facing down).

Step 2 - Press scan test plot.

ENWW System Maintenance Utility (Designjet 30, 30n, 70, 90, 90r, 110plus, 111, 130, 130nr) 49

Get Printer Information

This option allows you to view all the information available on the Printer:

Printer Identification.

●

Printer Status.

●

Printer Job Queue.

●

Printer Errors and Warnings.

●

Printer Usage.

●

Ink Consumable Identification.

●

Ink Consumable Status.

●

Ink Consumable Usage.

●

Network Card Information.

●

Refer to the

Test Prints on page 1 chapter for explanations on each section.

50 Chapter 3 System Maintenance Utility ENWW

Update Firmware

Update firmware updates the built-in software of the printer.

NOTE: Do not power off the printer during this operation. The printer display will indicate busy until

the operation is finished.

The first steps will check to see if a newer version of the printer's software is available at hp.com. If there
is new software available, follow the on-screen instructions to upgrade the printer software.

ENWW System Maintenance Utility (Designjet 30, 30n, 70, 90, 90r, 110plus, 111, 130, 130nr) 51

Reset Jetdirect Network Card

Use this function to reset the HP Jetdirect Network card configuration to the factory defaults. This should
only be used if the HP Jetdirect Network card is not responding and no other recovery method works.

Any user configuration information, for example the IP address, will be lost. In this case the system
maintenance utility will not be able to communicate with the printer using the network.

The HP Jetdirect Network card will need to be reconfigured, using WebJetAdmin for example, after this
reset.

52 Chapter 3 System Maintenance Utility ENWW

4 Utilities

Utilities

The following Utilities are available through the printer:

1. Enable/disable buzzer, refer

This utility allows you to switch Off or On the internal buzzer.

2. Transport Position, refer

This utility allows you to put the printer in a stable condition before transporting it to another location.

3. Printhead Recovery, refer

This utility helps maintain proper operation of all nozzles in the printheads. This is only
recommended if you are experiencing problems with print quality such as banding.

4. Network Card Reset, refer

Use this utility to reset the HP Jetdirect card configuration to the factory defaults. This should only
be used if the HP Jetdirect card is not responding and no other recovery method works.

5. Set to Factory Defaults, refer

Use this utility to return to the default settings that were set in the factory.

6. Hard EEPROM reset, refer

This utility allows you to reset the EEPROM inside the Printer.

7. Set Flag to Prime Tubes, refer

Enable/Disable Buzzer on page 54.

Transport Position on page 54.

Printhead Recovery on page 55.

Network Card Reset on page 56.

Set to Factory Defaults on page 56. RESTRICTED ACCESS

Hard EEPROM reset on page 57. RESTRICTED ACCESS

Set Flag to Prime Tubes on page 57. RESTRICTED ACCESS

The purpose of this utility is to prime the Ink Supply Tubes after they have been replaced (or if a
situation arises where you need to force the priming).

ENWW Utilities 53

How to Access Restricted Access Utilities

Some of the Service Utilities are restricted to HP qualified personnel only. To access these restricted
service utilities, while the printer is switched OFF, press both the resume and power buttons together
until the Tool icon appears on the front panel.

Enable/Disable Buzzer

This utility allows you to switch Off or On the internal buzzer.

Switch Off or On the buzzer as follows:

1. Hold the power button down and press the cancel button five times.

2. Turn the Printer Off and then On again.

Transport Position

This utility allows you to put the printer in a stable condition before transporting it to another location.

Place the Printer in Transport Position as follows:

54 Chapter 4 Utilities ENWW

Hold the power button down and press the cancel button twice and the resume button three

▲

times.

Printhead Recovery

This utility helps maintain proper operation of all nozzles in the printheads. This is only recommended
if you are experiencing problems with print quality such as banding.

Three levels of recovery are available: soft, medium and hard. As a first step, the soft recovery should
be used. If you still experience the same image problems, then select medium. Hard recovery should
only be used as a last resort.

Before recovering the printheads, first check the maximum recovery level already performed on the
printheads. If hard level (Recovery Level 3) has already been performed, then do not try performing
hard level again. The Maximum Recovery Level can be seen on the Printer Information page in the
"Printhead History" section.

Perform the Printhead Recover as follows:

Depending on the Recovery level, hold the power button down and then press:

▲

For level 1 (soft) - the cancel button twice.

●

For level 2 (medium) - the cancel button twice and the resume button once.

●

For level 3 (hard) - the cancel button twice and the resume button twice.

●

Some Light Magenta Printheads will show degradation after 150cc of usage. This results in certain
shift to green. If both of these conditions, 150cc and up and shift to green are apparent, then the
following Printhead Recovery has to be performed.

WARNING! This Printhead Recovery is quite strong and should only be executed when both of

the above conditions occur. Also, before performing the Light Magenta Printhead Recovery, make
sure that the Network, USB or Parallel cable is disconnected from the Printer.

For Light Magenta Printhead degradation (standard recovery) - the cancel button twice and

●

the resume button five times.

A less aggressive recovery can be performed as well, currently it is not in use:

For Light Magenta Printhead degradation (light recovery) - the cancel button twice and the

●

resume button four times.

ENWW Utilities 55

Network Card Reset

Use this utility to reset the HP Jetdirect card configuration to the factory defaults. This should only be
used if the HP Jetdirect card is not responding and no other recovery method works.

Any user configuration information, for example the IP address, will be lost. In this case the computer
will not be able to communicate with the printer using the network.

The HP Jetdirect card will need to be reconfigured, using WebJetAdmin for example, after this reset.

Reset the Network Card as follows:

Hold the power button down and press the cancel button three times and the resume button

▲

once.

Set to Factory Defaults

Use this utility to return to the default settings that were set in the factory.

56 Chapter 4 Utilities ENWW

Return to Factory Defaults as follows:

Hold the power button down and press the cancel button three times and the resume button

▲

twice.

Hard EEPROM reset

This utility allows you to reset the EEPROM inside the Printer. A hard EEPROM reset is ONLY
recommended when you need to install a used Electronics Module in a different Printer. This is because
there is a discrepancy between the values of the Carriage EEPROM and the Electronics Module EEROM
and since the values of the Electronics Module EEPROM are incorrect, a hard EEPROM reset will empty
the Electronics Module EEPROM. This will then force the Electronics Module EEPROM to collect the
values from the Carriage EEPROM when the Printer is next powered up.

NOTE: After a hard EEPROM reset, the Printer will act like a new Printer and try to prime the Ink

Supply Tubes when the Printer is next powered up.

Reset the EEPROM as follows:

Hold the power button down and press the cancel button three times and the resume button four

▲

times.

Set Flag to Prime Tubes

The purpose of this utility is to prime the Ink Supply Tubes after they have been replaced (or if a situation
arises where you need to force the priming procedure).

Prime the Ink Supply Tubes as follows:

ENWW Utilities 57

NOTE: Make sure that you install Printheads that haven’t had priming already done to them.

1. Hold the power button down and press the cancel button three times and the resume button three

times.

2. Switch Off the printer and then On again in order to start the priming of the Ink Supply Tubes.

58 Chapter 4 Utilities ENWW

5 Calibrations

PRS Adjustment

●

Manual PRS Adjustment

●

Factory Accuracy Calibration

●

Parts replacement and associated calibrations

●

ENWW 59

PRS Adjustment

When Required

It is very important that you perform the PRS Adjustment whenever:

The Pivot Assembly is removed or replaced.

●

The Feed Roller Assembly is removed or replaced.

●

The Carriage Assembly is replaced (it is not necessary to perform the PRS Adjustment if the

●

carriage is reseated).

NOTE: B-size printers do not need Prs Adjustment.

Manual PRS Adjustment

The purpose of the Manual PRS Adjustment is to adjust the distance between the Carriage Assembly
and the Pivot Assembly. This adjustment is necessary in order to prevent problems like Printhead
crashes.

Perform the Manual PRS Adjustment as follows:

The Manual PRS Adjustment should be carried out using the Carriage Height Tool.

60 Chapter 5 Calibrations ENWW

During the Manual PRS Adjustment procedure the Carriage Assembly has to be moved along
the length of the printer. Make sure that the Carriage Assembly is only ever moved by pulling
the belt and never by direct contact with the Carriage itself.

1. Turn On the Printer and open the Printhead Access Door.

Make sure that you turn ON the Printer, otherwise you will NOT be able to open the Carriage
Cover.

ENWW Manual PRS Adjustment 61

2. Open the Carriage Cover and install the Carriage Height Tool into the Magenta Stall - Make sure

ALL the other printheads are already removed from the Carriage Assembly.

3. Close the Carriage Cover and switch OFF the Printer.

Make sure that you turn OFF the Printer, otherwise you will NOT be able to manually move
the Carriage Assembly.

62 Chapter 5 Calibrations ENWW

4. Move the Carriage Assembly to the left hand side of the Printer (to the position shown).

5. Using the belt, move the Carriage Assembly backwards and forwards over the Pivot Assembly (but

staying on the left hand side of the printer), carefully listening for a scraping sound.

ENWW Manual PRS Adjustment 63

6. If you hear a scraping sound, that means that the Pivot Assembly is too high and needs to be

lowered slightly. Lower the Pivot Assembly slightly by turning the T-8 screw 1/8

th

of a turn clockwise

and then check for a scraping sound again as shown previously in step 5.

Figure 5-1 Cross-Section - Lowering the Pivot Assembly

64 Chapter 5 Calibrations ENWW

7. If you don’t hear a scraping sound, that means that the Pivot Assembly is too low and needs to be

raised slightly. Raise the Pivot Assembly slightly by turning the T-8 screw 1/8

th

of a turn anti-

clockwise and then check for a scraping sound again as shown previously in step 5.

Figure 5-2 Cross-Section - Raising the Pivot Assembly

ENWW Manual PRS Adjustment 65

8. Repeat steps 5 to 7 until you reach a point where you will hear the scraping sound and by turning

the screw just 1/8

th

of a turn clockwise, the scraping sound will disappear.

9. Move the Carriage Assembly to the right hand side of the Printer (to the position shown).

10. Using the belt, move the Carriage Assembly backwards and forwards over the Pivot Assembly (but

staying on the right hand side of the printer), carefully listening for a scraping sound.

66 Chapter 5 Calibrations ENWW

11. If you hear a scraping sound, that means that the Pivot Assembly is too high and needs to be

lowered slightly. Lower the Pivot Assembly slightly by turning the T-8 screw 1/8

th

of a turn clockwise

and then check for a scraping sound again as shown previously in step 10.

Figure 5-3 Cross-Section - Lowering the Pivot Assembly

ENWW Manual PRS Adjustment 67

12. If you don’t hear a scraping sound, that means that the Pivot Assembly is too low and needs to be

raised slightly. Raise the Pivot Assembly slightly by turning the T-8 screw 1/8

th

of a turn anti-

clockwise and then check for a scraping sound again as shown previously in step 10.

Figure 5-4 Cross-Section - Raising the Pivot Assembly

13. Repeat steps 10 to 12 until you reach a point where you will hear the scraping sound and by turning

the screw just 1/8

th

of a turn clockwise, the scraping sound will disappear.

14. Move the Carriage Assembly along the length of the Printer, listening carefully for the scraping

sound.

68 Chapter 5 Calibrations ENWW

15. If you don’t hear the scraping sound, then the PRS Adjustment is correct, go to step 17.

16. If you hear the scraping sound, then you will need to lower the Pivot Assembly slightly by turning

the T-8 screw 1/8

th

of a turn clockwise on both the left and right hand side of the Pivot Assembly.

Check for a scraping sound again as shown previously in step 14.

ENWW Manual PRS Adjustment 69

17. Remove the Carriage Height Tool.

Factory Accuracy Calibration

NOTE: The Accuracy Calibration should ONLY be performed by a qualified Service Engineer.

Restricted Access

The Factory Accuracy Calibration needs to be performed whenever:

Banding is detected in printed images.

●

The Feed Roller Assembly is disassembled or replaced.

●

The Paper-Axis Motor Drive Assembly is disassembled or replaced.

●

The Encoder Disc is removed or replaced.

●

NOTE: Ensure that you use HP Professional High-gloss Contract Proofing Paper (Q8662A) in order

to perform the Factory Accuracy Calibration.

NOTE: The B size printer (HP Designjet 30 Printer series) needs at least firmware B.05.XX to be able

to perform this calibration

Perform the Accuracy Calibration as follows:

1. Load HP Professional High-gloss Contract Proofing Paper (Q8662A) in to the input tray (HP

Designjet 111 with Roll: load the sheet via the front single-sheet paper feed).

70 Chapter 5 Calibrations ENWW

2. To manually print the Factory Accuracy Calibration, hold the power button down and press the
cancel button once and the resume button once.

3. Once the Accuracy Calibration has been printed, rotate the page and reload it upside down (image

facing down).

4. To scan the Accuracy Calibration, hold the power button down and press the cancel button once

and the resume button four times.

ENWW Factory Accuracy Calibration 71

Parts replacement and associated calibrations

Following the removal and replacement of some components, it is important that calibrations are
performed immediately afterwards. Shown below is a table describing which parts require calibrations
when they are replaced, and the order in which you should perform the calibrations.

Description of service
part

Print Platen SV 1 2

Media Advance
Calibration

PRS Calibration PRS Calibration

72 Chapter 5 Calibrations ENWW

Pick Roller SV 1 2 3

Feed Roller 1 2 3

Inner Paper G SV 1 2 3

Carriage Belt SV 1

Lower Paper Guide BitsSV1 2 3

Bypass Platen 1 2 3

Bypass Actuator 1 2 3

Carriage SV 1 2

Tubes SV 1

Pivot SV 1 2

Electronics Module 1

Disk Encoder 1 2

ENWW Parts replacement and associated calibrations 73

6 Parts and Diagrams

Cover Assemblies

●

Cover Assemblies

●

Printer Labels

●

Right Hand Assemblies

●

Left Hand Assemblies

●

Scan-Axis Assemblies

●

Top Paper Path Assemblies (1 of 2)

●

Top Paper Path Assemblies (2 of 2)

●

Rear Paper Path Assemblies

●

Paper Feed Assemblies

●

Cable Harnesses

●

Ink Supplies and Accessories (1 of 2)

●

Ink Supplies & Accessories (2 of 2)

●

Rollfeed Components

●

Printer Stand and Basket

●

74 Chapter 6 Parts and Diagrams ENWW

Cover Assemblies

Applicable Designjets: Only 30 series

Cover Assemblies

Ref

1 C7790-60447 1 Left Cover (Includes Front Panel Label)

2 Q1293-67003 1 Left Trim

3 C7790-60456 1 Right Cover (includes Right Trim, Instruction Label, Ink Family Number Label

4 Q1293-67000 1 Filter Assembly

5 C7790-60100 1 Back Cover (Center Cover)

6 C7790-60102 1 Front Cover

7 Q1292-67022 1 Door Sensor Assembly

8 C7790-60452 1 Ink Cartridge Door 30

9 C7790-60457 1 Printhead Door Assembly (includes Ink Cartridge Door Hinge and Printhead

10 C7790-60443 1 Access Door Assembly

HP Part Number Qty Description/Comments

and Ink Color Label)

C7790-60453 1 Ink Cartridge Door 30n

Door Label)

Figure 6-1 Cover Assemblies

ENWW Cover Assemblies 75

Cover Assemblies

Reference HP Part Number QuantityDescription/Comments

1 C7791-60300 1 Left Cover (Includes Front Panel Label) (Applicable to 130 series)

C7796-60018 1 Left Cover (Includes Front Panel Label) (Applicable to 110+ series)

Q6655-60091 1 Left Cover (Includes Front Panel Label) (Applicable to 70)

C7791-60300 1 Left Cover (Includes Front Panel Label) (Applicable to 90 series)

CQ532–67016 1 Left Cover (Includes Front Panel Label) (Applicable to 111)

2 Q1292-60271 1 Right Cover (Applicable to 90 series, 130 series)

C7796-60064 1 Right Cover (Applicable to 70, 110+ series)

CQ532–67004 1 Right Cover CAD W/ Win Label S (Applicable to 111)

3 Q1292-67009 1 Filter Assembly

4 Q1292-60258 1 Back Cover (Center Cover) (Applicable to 130 series)

C7796-60223 1 Back Cover (Applicable to 110+ series)

Q6655-60153 1 Back Cover (Applicable to 70)

Cover Assemblies

Q6656-60108 1 Back Cover (Applicable to 90 series)

CQ532–67001 1 Back Cover (Applicable to 111)

5 Q1292-67022 1 Door Sensor Assembly

6 Q6655-60093 1 Ink Cartridge Door (Applicable to 70)

Q6656-60064 1 Ink Cartridge Door (Applicable to 90)

Q6656-60079 1 Ink Cartridge Door (Applicable to 90r)

C7791-60294 1 Ink Cartridge Door (Applicable to 130, 130r)

C7791-60295 1 Ink Cartridge Door (Applicable to130nr)

C7796-60094 1 Ink Cartridge Door (Applicable to100+)

C7796-60095 1 Ink Cartridge Door (Applicable to 110+, 110r)

C7796-60106 1 Ink Cartridge Door (Applicable to 110+nr)

CQ532–67005 1 Ink Cartridge Door (Applicable to 111)

7 C7790-60457 1 Printhead Door Assembly (includes Ink Cartridge Door Hinge and

C7796-60021 1 Printhead Door Assembly (includes Ink Cartridge Door Hinge and

8 C7791-60277 1 Access Door Assembly (Applicable to 130 series)

Printhead Door Label) (Applicable to 90 series, 130 series)

Printhead Door Label) (Applicable to 70, 110+ series, 111)

C7796-60020 1 Access Door Assembly (Applicable to 110+ series)

Q6655-60094 1 Access Door Assembly (Applicable to 70)

Q6656-60065 1 Access Door Assembly (Applicable to 90 series)

CQ532–67002 1 Access Door Assembly (Applicable to 111)

76 Chapter 6 Parts and Diagrams ENWW

9

C7796-67002

CQ532–67008 1 Rear Trim Kit (Applicable 111)

Figure 6-2 Cover Assemblies

1 Rear Trim Kit (Applicable to 70, 90 series, 110+ series, 130 series)

ENWW Cover Assemblies 77

Printer Labels

Printer Labels

Reference on Drawing HP Part Number Quantity Description/Comments

1 C7790-60450 1 Printhead Access Instructions Label (Applicable to 30

series, 90 series, 130 series)

C7796-60041 1 Printhead Access Instructions Label (Applicable to 70,

110+ series, 111)

2 C8109-67002 Ink Cartridge Color Label (Applicable to 70, 110+ series,

111)

C7790-60201 Ink Cartridge Color Label (Applicable to 30 series, 90

series, 130 series)

3 C7790-60449 1 Ink Cartridge Family Label (Applicable to 30 series, 90

series, 130 series)

C8109-67003 1 Ink Cartridge Family Label (Applicable to 70, 100+ series)

4 Q6655-60096 1 Front Panel Label (Applicable to 70)

C7790-60451 1 Front Panel Label (Applicable to 30 series, 130 series)

C7796-60042 1 Front Panel Label (Applicable to 110+ series)

CQ532–67003 1 Front Panel (Applicable 111)

C7791-60228 1 Load Rollfeed Label (Applicable to 90r, 130nr, 110+, 110

+nr, 120nr, 130nr)

Figure 6-3 Printer Labels

78 Chapter 6 Parts and Diagrams ENWW

Right Hand Assemblies

Right Hand Assemblies

ReferenceHP Part Number Quantity Description/Comments

1 Q1293-60049 1 Ink Supply Station Assembly (Applicable to 30 series, 90 series, 130 series)

C7796-60209 Ink Supply Station Assembly (Applicable to 70, 110+ series)

CQ532–67007 1 Ink Supply Station Assembly (Applicable to 111)

2 Q1292-67007 1 ISS Bottom Foam (Applicable to 30 series, 90 series, 130 series)

C8109-67022 1 ISS Bottom Foam (Applicable to 70, 110+ series, 111)

3 C7796-67001 1 ISS Rear Foam (Applicable to 70, 110+ series)

Q1292-67011 1 ISS Rear Foam (Applicable to 30 series, 90 series, 130 series)

4 Q1293-67006 1 Electronics Module Assembly (Applicable to 30 series)

Q6655-60166 Electronics Module Assembly (Applicable to 70)

Q6656-69116 1 Electronics Module Assembly (Applicable to 90 series)

Q1292-67034 1 Electronics Module Assembly (Applicable to 130 series)

C7796-69156 1 Electronics Module Assembly (Applicable to 110+ series)

CQ532–67006 1 Electronics Module Assembly (Applicable to 111)

5 Q1292-67033 1 Power Supply Unit

6 Q1293-60052 1 Service Station Assembly (Applicable to 30 series)

Q1292-60206 1 Service Station Assembly (Applicable to 90 series, 130 series)

C7796-60203 1 Service Station Assembly (Applicable to 70, 110+ series, 111)

ENWW Right Hand Assemblies 79

7 C8108-67031 1 Cleanout Interconnect PCA (Applicable to 30 series)

Q1292-67020 1 Cleanout Interconnect PCA (Applicable to 70, 90 series, 130 series, 110+ series,

111)

Figure 6-4 Right Hand Assemblies

80 Chapter 6 Parts and Diagrams ENWW

Left Hand Assemblies

Reference on Drawing Part number Quantity Description/Comments

1 Q1292-67021 1 Front Panel Assembly (Includes Front Panel Cable)

C7796-67004 1 Front Panel Assembly (Includes Front Panel Cable)

CQ532–67009 1 Front Panel Assembly (Applicable to 111)

2 Q1292-60218 1 LF Motor Assembly (Paper-Axis Motor)

3 Q1292-60219 1 Ramp Drive Assembly

4 Q1293-60068 1 Output Mechanism Support Assembly

5 Q1292-67019 1 Encoder Disc

7 Q1292-60207 1 Carriage Motor Assembly

8 Q1292-67001 1 Output Belt

Figure 6-5 Left Hand Assemblies

Left Hand Assemblies

(Applicable to 30 series, 70, 90 series, 130 series Printer)

(Applicable to 110+ series)

ENWW Left Hand Assemblies 81

Scan-Axis Assemblies

Reference on Drawing HP Part Number Quantity Description/Comments

1 Q1293-60046 1 Carriage Assembly (Includes Trailing Cable)

Q1292-60202 1 Carriage Assembly (Includes Trailing Cable)

Q6655-60121 1 Carriage Assembly (Includes Trailing Cable)

Q6656-60094 1 Carriage Assembly (Includes Trailing Cable)

C7796-60205 1 Carriage Assembly (Includes Trailing Cable)

2 Q1293-60065 1 Tubes Assembly (Applicable to 30 series)

Q6655-60140 1 Tubes Assembly (Applicable to 70)

Q6656-60103 1 Tubes Assembly (Applicable to 90 series)

Q1292-60235 1 Tubes Assembly (Applicable to 130 series)

C7796-60219 1 Tubes Assembly (Applicable to 110+ series, 111)

Scan-Axis Assemblies

(Applicable to 30 series)

(Applicable to 130 series)

(Applicable to 70)

(Applicable to 90 series)

(Applicable to 110+ series, 111)

3 Q1293-67005 1 Carriage Belt (Applicable to 30 series)

Q6655-67007 1 Carriage Belt (Applicable to 70, 90 series)

Q1292-67026 1 Carriage Belt (Applicable to 110+ series, series, 130

4 Q6655-67006 1 En coder Strip (Applicable to 70, 90 series)

Q1292-67003 1 Encoder Strip (Applicable to 110+ series, 130 series)

5 Q1292-60152 1 Encoder Strip Holder

6 Q1292-67005 1 Tube Holder

7 Q1292-67006 1 Belt Tension Spring

8 Q1293-67810 1 Carriage Rod (Applicable to 30 series)

series, 111)

82 Chapter 6 Parts and Diagrams ENWW

- C7790-60216 1 Turnaround Assembly (Applicable to 30 series)

- C7791-60212 1 Turnaround Assembly (Applicable to 70, 90 series, 110
+ series, 130 series)

Figure 6-6 Scan-Axis Assemblies

ENWW Scan-Axis Assemblies 83

Top Paper Path Assemblies (1 of 2)

Applicable Designjets: 30 series

Top Paper Path Assemblies

Reference on Drawing HP Part Number Quantity Description/Comments

1 C8108-67049 1 Inner Paper Guide

2 C8108-67043 1 Lower Paper Guide

3 Q1293-67809 1 Feed Roller Assembly (Includes Encoder Disc)

4 C8108-67035 1 Pin Linkage Assembly

5 C8108-67033 1 Starwheel Assembly

6 C8108-67041 1 Print Platen (Includes Output Separator)

7 C8108-67039 1 Pick Roller Assembly

8 C8108-67029 1 Kicker Assembly

- C8108-67030 1 Miscellaneous Plastic Parts (includes Plift Block, Pin

- Q1292-60150 1 OPP Sensor Kit

Caber, Pick Cam, FDRLR Idler Gear)

Figure 6-7 Top Paper Path Assemblies

84 Chapter 6 Parts and Diagrams ENWW

Top Paper Path Assemblies (2 of 2)

Applicable Designjets: 70, 90 series, 110+ series, 130 series

Top Paper Path Assemblies

Reference on Drawing HP Part Number Quantity Description/Comments

1 Q1292-60150 1 OPP Sensor Kit

2 Q6655-60122 1 Feed Roller Assembly (Includes Encoder Disc and

Q1292-60211 1 Feed Roller Assembly (Includes Encoder Disc and

3 Q6655-60082 1 Starwheel Assembly (Applicable to 70, 90 series)

C7791-60245 1 Starwheel Assembly (Applicable to 110+ series,

4 Q6655-60139 1 Print Platen (Applicable to 70, 90 series)

Q1292-60227 1 Print Platen (Applicable to 110+ series, 130 series,

5 C7791-60287 1 Bypass Platen Kit (Applicable to 110+ series, 130

Q6655-60074 1 Bypass Platen Kit (Applicable to 70, 90 series)

6 C7796-60217 1 Pivot Assembly (Applicable to 110+ series, 130

Q6656-60102 1 Pivot Assembly (Applicable to 70, 90 series)

7 Q1292-67017 1 Pick Cam (Applicable to 70, 90 series, 110+ series,

Paper Axis Motor Assembly) (Applicable to 70, 90
series)

Paper Axis Motor Assembly) (Applicable to 110+
series, 130 series, 111)

130 series, 111)

111)

series, 111)

series, 111)

130 series, 111)

ENWW Top Paper Path Assemblies (2 of 2) 85

8 C7791-60307 1 Bypass Platen Actuator & Spring (Applicable to 110

+ series, 130 series, 111)

Q6655-67005 1 Bypass Platen Actuator & Spring (Applicable to 70,

- C8108-67030 1 Misc Plastic Parts (includes Plift Block, Pin Caber,

90 series)

Pick Cam, FDRLR Idler Gear)

Figure 6-8 Top Paper Path Assemblies

86 Chapter 6 Parts and Diagrams ENWW

Rear Paper Path Assemblies

Rear Paper Path Assemblies

Reference on
Drawing

1 Q6655-67001 1 Inner Paper Guide (Applicable to 70, 90

2 Q1292-60210 1 Pick Roller Assembly (Applicable to 110+

3 Q1292-67015 1 Upper Roller Kit

4 Q1292-67018 1 Lower Paper Guide Bits

HP Part
Number

Q1292-67023 1 Inner Paper Guide (Applicable to 110+

Q6655-60123 1 Pick Roller Assembly (Applicable only to

Quantity Description/Comments

series)

series, 130 series, 111)

series, 130 series, 111)

70, 90 series)

Figure 6-9 Rear Paper Path Assemblies

ENWW Rear Paper Path Assemblies 87

Paper Feed Assemblies

Reference on Drawing HP Part Number Quantity Description/Comments

1 C8108-67044 1 Main Tray Assembly (Applicable to 30 series)

Q1292-60097 1 Main Tray Assembly (Applicable to 70, 90, series,

CQ532–67015 1 Main Tray Assembly (Applicable to 111. with Tray)

2 C7790-60448 1 Output Tray Assembly (Applicable to 30 series)

Q6655-60101 1 Output Tray Assembly (Applicable to 70)

Q6656-60072 1 Output Tray Assembly (Applicable to 90, series)

C7791-60280 1 Output Tray Assembly (Applicable to 130 series)

C7796-60063 1 Output Tray Assembly (Applicable to 110+ series)

CQ532–67018 1 Output Tray Assembly (Applicable to 111, With Tray)

3 C8108-67050 1 Drawer and Spring Cam

4 Q1293-60067 1 Cleanout Assembly (Rear-Feed) (Applicable to 30

Q1292-60283 1 Cleanout Assembly (Rear-Feed) (Applicable to 110

Paper Feed Assemblies

110+ series, 130 series)

series)

+ series, 130 series)

Q6655-60159 1 Cleanout Assembly (Rear-Feed) (Applicable to 70,

90 series)

CQ532–67011 1 Cleanout Assembly (Applicable to 111)

88 Chapter 6 Parts and Diagrams ENWW

5 C7791-60297 1 Input tray Cover (Applicable to 70, 90 series, 110+

series, 130 series), 111 With Tray)

6 CQ532–67013 1 Output Platen (Applicable to 111, with Roll)

Figure 6-10 Paper Feed Assemblies

ENWW Paper Feed Assemblies 89

Cable Harnesses

Reference on Drawing HP Part Number Quantity Description/Comments

1 Q1292-67029 1 Motor Harness (All products)

2 Q1293-67002 1 Encoder Harness (Applicable to 30 series)

3 Q1292-67016 1 Duplexer OOPS Harness (Applicable to 70, 90

– Q1292-67010 1 Front Panel Harness

Figure 6-11 Cable Harness

Cable Harnesses

Q1292-67014 1 Encoder Harness (Applicable to 70, 90, seris, 110+

series, 130 series, 111)

series, 110+ series, 130 series, 111)

Figure 6-12 Cable Harness

Figure 6-13 Cable Harness

90 Chapter 6 Parts and Diagrams ENWW