HP Color LaserJet 3000, Color LaserJet 3600, Color LaserJet 3800, Color LaserJet CP3505 Service Manual
HP Color LaserJet 3000/3600/
3800/CP3505 Series Printer
Service Manual
HP Color LaserJet 3000/3600/3800/
CP3505 Series Printer
Service Manual
Copyright and license
Trademark credits
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1, 6/2007
Part number Q5982-91034
Microsoft® and Windows® are U.S.
registered trademarks of Microsoft
Corporation.
Linux is a U.S. registered trademark of
Linus Torvalds.
PostScript® is a trademarks of Adobe
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UNIX® is a registered trademark of The
Open Group.
Energy Star® and the Energy Star® logo
are U.S. registered marks of the United
States Environmental Protection Agency.
Table of contents
1 Product information
Quick access to printer information ....................................................................................................... 2
Printers at a glance ................................................................................................................................ 3
HP Color LaserJet 3000 Series printer ................................................................................. 3
HP Color LaserJet 3600 Series printer ................................................................................. 4
HP Color LaserJet 3800 Series printer ................................................................................. 4
HP Color LaserJet CP3505 Series printer ............................................................................ 5
Features at a glance .............................................................................................................................. 6
Walkaround ............................................................................................................................................ 8
Control-panel overview ........................................................................................................................ 10
Control-panel indicator lights .............................................................................................. 11
Display ................................................................................................................................ 11
Printer software .................................................................................................................................... 13
HP Color LaserJet 3000 Series printer, HP Color LaserJet 3800 Series printer, and
HP Color LaserJet CP3505 Series printer drivers .............................................................. 13
HP Color LaserJet 3600 Series printer drivers ................................................................... 14
Additional drivers ................................................................................................................ 15
Software for networks ......................................................................................................... 15
HP Web Jetadmin .............................................................................................. 15
UNIX ................................................................................................................... 15
Linux ................................................................................................................... 15
Utilities ................................................................................................................................. 16
HP Easy Printer Care Software ......................................................................... 16
Embedded Web server ...................................................................................... 16
Other components and utilities .......................................................................... 16
Print-media specifications .................................................................................................................... 17
Supported paper and print media sizes .............................................................................. 17
Media type and tray loading ................................................................................................ 18
2 Installation and configuration
What is in the box ................................................................................................................................ 22
Site requirements ................................................................................................................................ 23
Physical specifications ........................................................................................................ 2 3
Connecting to a network or a computer .............................................................................................. 24
Printer memory .................................................................................................................................... 26
Installing memory DIMMs ................................................................................................... 26
To install memory DIMMs .................................................................................. 26
Enabling memory ............................................................................................... 29
To enable memory for Windows ....................................................... 29
ENWW iii
3 Maintenance
Understanding approximate supplies-replacement intervals .............................................................. 32
Replacing supplies .............................................................................................................................. 33
Managing the print cartridge ................................................................................................................ 34
Cleaning the printer ............................................................................................................................. 38
Calibrating the printer .......................................................................................................
Tools for troubleshooting ..................................................................................................................... 40
Checking DIMM installation ............................................................................... 29
To check DIMM installation ............................................................... 29
Locating supplies ................................................................................................................ 33
Supply replacement guidelines ........................................................................................... 33
HP print cartridges .............................................................................................................. 34
Non-HP print cartridges ...................................................................................................... 34
Print-cartridge authentication .............................................................................................. 34
Print-cartridge storage ........................................................................................................ 34
Print-cartridge life expectancy ............................................................................................ 34
Checking the supply level ................................................................................................... 35
Using the control panel ...................................................................................... 35
Using the embedded Web server ...................................................................... 35
Using HP Web Jetadmin .................................................................................... 35
Replacing print cartridges .................................................................................. 35
To replace the print cartridge ............................................................ 36
Cleaning spilled toner ......................................................................................................... 38
Vacuum specifications ....................................................................................... 38
................... 39
Using printer information pages .......................................................................................... 40
Configuring e-mail alerts ..................................................................................................... 41
Using the embedded Web server ....................................................................................... 41
To open the embedded Web server by using a network connection ................ 42
Embedded Web server sections ........................................................................ 43
Using the HP Easy Printer Care Software .......................................................................... 44
Supported operating systems ............................................................................ 44
To use the HP Easy Printer Care Software ....................................................... 45
HP Easy Printer Care Software sections ........................................................... 45
Using the HP Printer Utility for Macintosh .......................................................................... 46
To open the HP Printer Utility in Mac OS X V10.2 ............................................. 46
To open the HP Printer Utility in Mac OS X V10.3 ............................................. 46
HP Printer Utility features ................................................................................... 46
4 Theory of operation
Engine control system ......................................................................................................................... 50
Power-on sequence ............................................................................................................ 51
Motors, fans, and solenoids ................................................................................................ 52
Laser/scanner system ......................................................................................................................... 54
Pickup-and-feed-system ...................................................................................................................... 55
Sensors in the pickup-and-feed system trays (cassettes) .................................................. 56
Cassette pickup mechanism ............................................................................................... 57
Multipurpose-tray pickup mechanism ................................................................................. 58
Feed-speed control ............................................................................................................. 5 8
Sensor jam detection .......................................................................................................... 60
iv ENWW
Image-formation system ...................................................................................................................... 63
Image-formation process .................................................................................................... 64
Latent-image formation stage ............................................................................................. 65
Developing stage ................................................................................................................ 66
Transfer stage ..................................................................................................................... 66
Fusing stage ....................................................................................................................... 68
Cleaning stage .................................................................................................................... 68
Print cartridge ...................................................................................................................... 69
Print-cartridge activation ..................................................................................................... 70
5 Removal and replacement
Removal and replacement strategy ..................................................................................................... 72
Introduction ......................................................................................................................... 72
Required tools ..................................................................................................................... 73
Types of screws .................................................................................................................. 74
Service approach ................................................................................................................ 75
Before performing service ................................................................................................... 75
After performing service ...................................................................................................... 75
Print cartridges .................................................................................................................... 76
External doors, covers, and panels ..................................................................................................... 77
Front cover .......................................................................................................................... 77
Upper cover (fuser door) ..................................................................................................... 82
Rear lower cover ................................................................................................................. 85
Left cover ............................................................................................................................ 86
Right cover .......................................................................................................................... 89
Rear upper cover ..............................................................................................................
Internal assemblies .............................................................................................................................. 94
Formatter cage .................................................................................................................... 94
Electrostatic transfer belt (ETB) .......................................................................................... 96
Fuser ................................................................................................................................... 97
Duplex fan ........................................................................................................................... 98
Print-cartridge drive motors .............................................................................................. 101
Duplex-reverse-drive assembly ........................................................................................ 102
Duplex-feed-drive assembly ............................................................................................. 105
Fuser drive assembly ........................................................................................................ 107
Developing separation-drive assembly ............................................................................. 110
Pickup-and-feed assembly ............................................................................................... 113
Pickup-drive assembly ...................................................................................................... 119
Laser/scanner assembly ................................................................................................... 128
Main fan ............................................................................................................................ 132
Step 1: pre-exposure .......................................................................................... 65
Step 2: primary charging .................................................................................... 66
Step 3: laser-beam exposure ............................................................................. 66
Step 4: developing ............................................................................................. 66
Step 5: media feed ............................................................................................. 67
Step 6: image transfer ........................................................................................ 67
Step 7: separation from the drum ...................................................................... 67
Step 8: separation from the ETB ........................................................................ 68
Step 9: fusing ..................................................................................................... 68
Step 10: drum cleaning ...................................................................................... 69
.. 93
ENWW v
Printed circuit assemblies (PCAs) ..................................................................................................... 134
Sensors .............................................................................................................................................. 152
500-sheet feeder ............................................................................................................................... 159
6 Troubleshooting
Troubleshooting process ................................................................................................................... 172
Control-panel messages .................................................................................................................... 176
Jams .................................................................................................................................................. 200
Image defects .................................................................................................................................... 215
Low-voltage power-supply PCA ........................................................................................ 134
DC controller PCA ............................................................................................................. 138
High-voltage power supply ............................................................................................... 140
Memory-controller PCA .................................................................................................... 142
Driver PCA ........................................................................................................................ 144
Control panel ..................................................................................................................... 146
Pickup-and-feed driver PCA ............................................................................................. 148
Duplex-driver PCA ............................................................................................................ 150
Cassette media sensor (HP LaserJet 3600/3800/CP3505) ............................................. 152
Temperature sensor ......................................................................................................... 154
Paper and registration sensor covers ............................................................................... 155
Cartridge-sensor PCA ....................................................................................................... 156
500-sheet feeder right cover ............................................................................................. 159
500-sheet feeder left cover ............................................................................................... 161
500-sheet feeder rear cover ............................................................................................. 164
500-sheet feeder driver PCA ............................................................................................ 166
Media sensor (500-sheet feeder) ..................................................................................... 168
Pre-troubleshooting checklist ............................................................................................ 172
Troubleshooting flowchart ................................................................................................. 174
Power-on checks .............................................................................................................. 175
Jam recovery ..................................................................................................................
Avoiding jams .................................................................................................................... 201
Clearing jams .................................................................................................................... 202
Image-formation troubleshooting ...................................................................................... 212
Print-quality problems associated with media .................................................. 212
Defects on overhead transparencies ................................................................................ 213
Print-quality problems that are related to the environment .............................................. 214
Print-quality problems that are related to jams ................................................................. 214
Print-quality problems from toner buildup ......................................................................... 214
Print-quality troubleshooting pages .................................................................................. 214
Light image ....................................................................................................................... 216
Light color ......................................................................................................................... 216
Dark image ........................................................................................................................ 217
Dark color .......................................................................................................................... 218
Completely blank image ................................................................................................... 218
All black or solid color ....................................................................................................... 218
Dots in vertical lines .......................................................................................................... 218
Dirt on back of paper ........................................................................................................ 219
Dirt on front of paper ......................................................................................................... 219
Vertical lines ..................................................................................................................... 220
White vertical lines ............................................................................................................ 220
.. 200
vi ENWW
Horizontal line ................................................................................................................... 220
White horizontal line ......................................................................................................... 221
Color missing .................................................................................................................... 221
Blank spots ....................................................................................................................... 222
Poor fusing ........................................................................................................................ 222
Image distortion ................................................................................................................ 222
Color misregistration ......................................................................................................... 223
Smearing ........................................................................................................................... 223
Misplaced image ............................................................................................................... 224
Reversed color .................................................................................................................. 224
Snail tracks ....................................................................................................................... 224
Repetitive-defects troubleshooting .................................................................................................... 225
Interface troubleshooting ................................................................................................................... 227
Communication checks ..................................................................................................... 227
EIO troubleshooting .......................................................................................................... 227
Service menu ..................................................................................................................................... 228
Using the Service menu .................................................................................................... 228
Clear event log .................................................................................................................. 228
Total page count ............................................................................................................... 228
Serial number .................................................................................................................... 228
Diagnostics menu .............................................................................................................................. 229
Diagnostics ........................................................................................................................................ 230
LED diagnostics ................................................................................................................ 230
Diagnostics mode ............................................................................................................. 230
Diagnostics that put the engine into the special diagnostics mode ................. 231
Diagnostic tests ................................................................................................................. 231
Individual diagnostic tests ................................................................................................. 232
Print the event log page ................................................................................... 232
View the event log on the control-panel display .............................................. 232
Print the print-quality (PQ) troubleshooting pages ........................................... 233
Disable cartridge check (special mode test) .................................................... 233
Paper-path sensor test ..................................................................................... 233
Paper-path test ................................................................................................. 233
Manual sensor test (special mode test) ........................................................... 234
Component test (special mode test) ................................................................ 235
Print/Stop test ................................................................................................... 237
Test pages ......................................................................................................................................... 238
Engine test page ............................................................................................................... 238
Formatter test .................................................................................................................... 238
Half-self test ...................................................................................................................... 238
Drum-rotation test ............................................................................................................. 239
Engine resets ..................................................................................................................................... 240
Engine resets .................................................................................................................... 240
Cold reset ......................................................................................................... 240
NVRAM initialization ......................................................................................... 240
Hard-disk initialization ...................................................................................... 241
Service ID .......................................................................................................................................... 242
Converting the Service ID to an actual date ..................................................................... 242
Restoring the Service ID ................................................................................................... 242
Troubleshooting diagrams ................................................................................................ 243
ENWW vii
7 Parts and diagrams
Ordering parts and supplies .............................................................................................................. 258
Parts .................................................................................................................................. 258
How to use the parts lists and diagrams ........................................................................... 258
Types of screws ................................................................................................................ 258
Related documentation and software ............................................................................... 259
Accessories and supplies ................................................................................................. 259
External panels and covers ............................................................................................................... 264
Internal components .......................................................................................................................... 272
Paper-pickup drive assembly ............................................................................................................ 282
Duplexing-feed drive assembly (duplex models) .............................................................................. 284
Duplexing reverse-drive assembly (duplex models) ......................................................................... 286
Developing separation-drive assembly ............................................................................................. 288
Fuser drive assembly ........................................................................................................................ 290
Cassette (tray 2) ................................................................................................................................ 292
Paper-pickup assembly (HP CLJ 3600/3800/CP3505) ..................................................................... 294
Paper-pickup assembly (HP CLJ 3000) ............................................................................................ 296
Electronic transfer belt (simplex models) .......................................................................................... 298
Electronic transfer belt (duplex models) ............................................................................................ 300
Multipurpose tray assembly (tray 1) .................................................................................................. 302
Duplex-paper feed assembly (duplex models) .................................................................................. 304
Fuser .................................................................................................................................................. 306
PCAs .................................................................................................................................................. 308
500-sheet feeder cassette (tray 3) .................................................................................................... 310
500-sheet feeder paper-pickup assembly ......................................................................................... 312
500-sheet feeder PCA ....................................................................................................................... 314
Alphabetical parts list ......................................................................................................................... 316
Numerical parts list ............................................................................................................................ 326
Connector locations ......................................................................................... 243
Major assemblies ............................................................................................. 245
DC controller connectors ................................................................................. 250
Timing diagram ................................................................................................ 251
Circuit diagrams ............................................................................................... 253
Appendix A Printer specifications
Electrical specifications ..................................................................................................................... 338
Power-consumption specifications .................................................................................................... 339
Acoustic specifications ...................................................................................................................... 340
Operating-environment specifications ............................................................................................... 341
Appendix B Product warranty statements
Hewlett-Packard Limited Warranty Statement .................................................................................. 344
Availability of support and service ..................................................................................................... 345
HP maintenance agreements ............................................................................................................ 345
Next-Day Onsite Service .................................................................................................. 345
Appendix C Regulatory statements
FCC regulations ................................................................................................................................. 348
viii ENWW
Declaration of conformity (HP Color LaserJet 3000 Series printer) .................................................. 349
Declaration of conformity (HP Color LaserJet 3600 Series and HP Color LaserJet 3800 Series
printer) ............................................................................................................................................... 350
Declaration of conformity (HP Color LaserJet CP3505 Series printer) ............................................. 351
Safety statements .............................................................................................................................. 352
Laser safety ...................................................................................................................... 352
Canadian DOC regulations ............................................................................................... 352
EMI statement (Korea) ...................................................................................................... 352
VCCI statement (Japan) ................................................................................................... 352
Power cord statement (Japan) .......................................................................................... 352
Laser statement for Finland .............................................................................................. 353
Index .................................................................................................................................................................. 355
ENWW ix
x ENWW
1 Product information
Quick access to printer information
●
Printers at a glance
●
Features at a glance
●
Walkaround
●
Control-panel overview
●
Printer software
●
Print-media specifications
●
ENWW 1
Quick access to printer information
Several references are available for use with this printer.
HP Color LaserJet 3000 Series printer:
●
HP Color LaserJet 3600 Series printer:
●
HP Color LaserJet 3800 Series printer:
●
HP Color LaserJet CP3505 Series printer:
●
Table 1-1 Printer guides
Guide Description
Getting started guide Provides step-by-step instructions for installing and setting up the printer.
HP Jetdirect Embedded Print
Server Administrators Guide
Accessory and consumable
installation guides
User guide Provides detailed information for using and troubleshooting the printer. Available on the
Online Help Provides information about options that are available in the printer drivers. To view a
Provides instructions to configure and troubleshoot the HP Jetdirect print server.
Provide step-by-step instructions for installing the accessories and supplies. These
guides are supplied with the optional printer accessories and supplies.
printer CD.
Help file, open the online Help through the printer driver.
www.hp.com/support/clj3000.
www.hp.com/support/clj3600.
www.hp.com/support/clj3800.
http://www.hp.com/support/cljcp3505.
2 Chapter 1 Product information ENWW
Printers at a glance
The HP Color LaserJet 3000, 3600, 3800, and CP3505 Series printers are available in the following
configurations.
HP Color LaserJet 3000 Series printer
Table 1-2 HP Color LaserJet 3000 Series printer configurations
HP Color LaserJet 3000 printer HP Color LaserJet
Prints up to 30 pages per minute
●
(ppm) on letter-size media or
29 ppm on A4-size media in
monochrome (black and white)
and 15 ppm in color
100-sheet multipurpose tray
●
(tray 1) and 250-sheet input tray
(tray 2)
● Hi-Speed universal serial bus
(USB) 2.0 port and enhanced
input/output (EIO) slot
64 MB RAM
●
3000n printer
The features of the
HP Color LaserJet 3000
printer, plus:
64 MB RAM (128
●
total)
HP Jetdirect full-
●
featured embedded
print server to
connect to 10BaseT/100 Base-TX
networks
HP Color LaserJet
3000dn printer
The features of the
HP Color LaserJet 3000
printer, plus:
192 MB RAM (256
●
total)
HP Jetdirect full-
●
featured embedded
print server to
connect to 10BaseT/100 Base-TX
networks
Automatic 2-sided
●
(duplex) printing
HP Color LaserJet
3000dtn printer
The features of the
HP Color LaserJet 3000
printer, plus:
192 MB RAM (256
●
total)
HP Jetdirect full-
●
featured embedded
print server to
connect to 10BaseT/100 Base-TX
networks
Automatic 2-sided
●
(duplex) printing
● 500-sheet input tray
(tray 3)
ENWW Printers at a glance 3
HP Color LaserJet 3600 Series printer
Table 1-3 HP Color LaserJet 3600 Series printer configurations
HP Color LaserJet 3600 printer HP Color LaserJet 3600n printer HP Color LaserJet 3600dn printer
17 ppm print speed
●
100-sheet multipurpose tray
●
(tray 1) and 250-sheet input tray
(tray 2)
Hi-Speed USB 2.0 port
●
64 MB RAM
●
The features of the HP Color LaserJet
3600 printer, plus:
HP Jetdirect value-featured
●
embedded print server to connect
to 10Base-T/100Base-TX networks
64 MB RAM
●
HP Color LaserJet 3800 Series printer
Table 1-4 HP Color LaserJet 3800 Series printer configurations
HP Color LaserJet 3800 printer HP Color LaserJet
3800n printer
22 ppm (letter-size) or 21 ppm
●
(A4) print speed
100-sheet multipurpose tray
●
(tray 1) and 250-sheet input
tray (tray 2)
The features of the
HP Color LaserJet 3800
printer, plus:
64 MB RAM (160
●
total)
The features of the HP Color LaserJet
3600 printer, plus:
64 MB RAM (128 total)
●
Automatic 2-sided (duplex) printing
●
HP Jetdirect value-featured
●
embedded print server to connect
to 10Base-T/100Base-TX networks
HP Color LaserJet
3800dn printer
The features of the
HP Color LaserJet 3800
printer, plus:
192 MB RAM (288
●
total)
HP Color LaserJet
3800dtn printer
The features of the
HP Color LaserJet 3800
printer, plus:
192 MB RAM (288
●
total)
Hi-Speed USB 2.0 port and EIO
●
slot
96 MB RAM
●
HP Jetdirect full-
●
featured embedded
print server to
connect to 10BaseT/100Base-TX
networks
Automatic 2-sided
●
(duplex) printing
HP Jetdirect full-
●
featured embedded
print server to
connect to 10BaseT/100Base-TX
networks
Automatic 2-sided
●
(duplex) printing
HP Jetdirect full-
●
featured embedded
print server to
connect to 10BaseT/100Base-TX
networks
500-sheet input tray
●
(tray 3)
4 Chapter 1 Product information ENWW
HP Color LaserJet CP3505 Series printer
The HP Color LaserJet CP3505 is available in the configurations described below.
Table 1-5 HP Color LaserJet CP3505 configurations
HP Color LaserJet CP3505 HP Color LaserJet
22 ppm (letter-size) or 21 ppm
●
(A4) print speed
100-sheet multipurpose tray
●
(tray 1) and 250-sheet input
tray (tray 2)
Hi-Speed USB 2.0 port and EIO
●
slot
256 megabytes (MB) of random
●
access memory (RAM)
CP3505n
HP Color LaserJet
CP3505, plus:
256 MB RAM
●
HP Jetdirect full-
●
featured embedded
print server to
connect to 10BaseT/100Base-TX
networks
HP Color LaserJet
CP3505dn
HP Color LaserJet
CP3505, plus:
384 MB RAM
●
Automatic 2-sided
●
(duplex) printing
HP Jetdirect full-
●
featured embedded
print server to
connect to 10BaseT/100Base-TX
networks
HP Color LaserJet
CP3505x
HP Color LaserJet
CP3505, plus:
384 MB RAM
●
Automatic 2-sided
●
(duplex) printing
HP Jetdirect full-
●
featured embedded
print server to
connect to 10BaseT/100Base-TX
networks
● 500-sheet input tray
(tray 3).
ENWW Printers at a glance 5
Features at a glance
Table 1-6 Features
Feature HP Color LaserJet 3000 Series
Performance
User interface ● Graphic display
Printer drivers
printer
●
533 MHz processor
Control-panel help
●
HP Easy Printer Care Software
●
(a Windows
based status and
troubleshooting tool)
Windows and Macintosh printer
●
drivers
Embedded Web server to gain
●
access to support and to order
supplies (administrator tool for
network-connected models only)
HP formatter
●
HP PCL 5c
●
HP PCL 6
●
●
PostScript
®
- or Macintosh-
®
3 emulation
HP Color LaserJet 3600 Series
printer
360 MHz processor
●
● Graphic display
Control-panel help
●
HP Easy Printer Care Software
●
(a Windows- or Macintoshbased status and
troubleshooting tool)
Windows and Macintosh printer
●
drivers
Embedded Web server to
●
configure network settings only
(administrator tool for networkconnected models only)
Host formatter
●
HP JetReady 4.2
HP Color LaserJet 3800 Series
printer and HP Color LaserJet
CP3505 Series printer
533 MHz processor
●
● Graphic display
Control-panel help
●
HP Easy Printer Care Software
●
(a Windows- or Macintoshbased status and
troubleshooting tool)
Windows and Macintosh printer
●
drivers
Embedded Web server to gain
●
access to support and to order
supplies (administrator tool for
network-connected models only)
HP formatter
●
HP PCL 5c
●
HP PCL 6
●
PostScript 3 emulation
●
Job storage
Fonts
Expandability
Fonts, forms, and other macros
●
Job retention
●
80 internal fonts available for
●
both PCL and PostScript 3
emulation
80 printer-matching screen
●
fonts in TrueType format
available with the software
solution
Optional 500-sheet input tray
●
(tray 3) (standard on the
HP Color LaserJet 3000dtn
printer)
Dual inline memory modules
●
(DIMMs)
None
None
Optional 500-sheet input tray
●
(tray 3)
Fonts, forms, and other macros
●
Job retention
●
80 internal fonts available for
●
both PCL and PostScript 3
emulation
80 printer-matching screen
●
fonts in TrueType format
available with the software
solution
Optional 500-sheet input tray
●
(tray 3) (standard on the
HP Color LaserJet 3800dtn and
CP3505 printers)
DIMMs
●
6 Chapter 1 Product information ENWW
Table 1-6 Features (continued)
Feature HP Color LaserJet 3000 Series
printer
Connectivity
Environmental
features
Hi-Speed USB 2.0 cable
●
interface
HP Jetdirect full-featured
●
embedded print server
(standard on the HP Color
LaserJet 3000n, 3000dn, and
3000dtn printers)
HP Web Jetadmin software
●
(standard on the HP Color
LaserJet 3000n, 3000dn, and
3000dtn printers)
Enhanced input/output (EIO) slot
●
Sleep-mode setting
●
High content of recyclable components and materials
●
●
ENERGY STAR
®
qualified models; see http://www.hp.com/go/energystar
HP Color LaserJet 3600 Series
printer
Hi-Speed USB 2.0 cable
●
interface
HP Jetdirect value-featured
●
embedded print server
(standard on the HP Color
LaserJet 3600n and 3600dn
printers)
HP Web Jetadmin software
●
(standard on the HP Color
LaserJet 3600n and 3600dn
printers)
HP Color LaserJet 3800 Series
printer and HP Color LaserJet
CP3505 Series printer
Hi-Speed USB 2.0 cable
●
interface
HP Jetdirect full-featured
●
embedded print server
(standard on the HP Color
LaserJet 3800n, 3800dn, and
3800dtn printers and the HP
Color LaserJet CP3505n,
CP3505dn, and CP3505x
printers)
HP Web Jetadmin software
●
(standard on the HP Color
LaserJet 3800n, 3800dn, and
3800dtn printers and the HP
Color LaserJet CP3505n,
CP3505dn, and CP3505x
printers)
Enhanced input/output (EIO) slot
●
Paper handling
Supplies
Accessibility
Input
●
Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, and envelopes. Holds up
●
to 100 sheets of paper or 20 envelopes.
● Tray 2: 250-sheet tray that automatically detects standard paper sizes up to legal and allows printing on
custom-size paper.
Tray 3: 500-sheet tray that automatically detect standard paper sizes up to legal and allows printing on
●
custom-size paper.
Output
●
Face-up output bin
●
Face-down output bin
●
Supplies status page contains information about toner level, page count, and estimated pages remaining
●
No-shake cartridge design
●
Printer checks for authentic HP print cartridges at cartridge installation
●
●
Internet-enabled supply-ordering capabilities (using HP Easy Printer Care Software)
The online user guide is compatible with text screen-readers.
●
Print cartridges can be installed and removed by using one hand.
●
All doors and covers can be opened by using one hand.
●
●
Media can be loaded in tray 1 by using one hand.
ENWW Features at a glance 7
Walkaround
1
2
3
4
5
6
7
8
Figure 1-1 Front view (shown with optional 500-sheet paper feeder)
1 Output bin extender
2
3
4
5
6
7
8 Tray 3 cassette (optional; holds 500 sheets of standard paper)
Output bin
Top cover (This part is called the upper cover in this service manual.)
Printer control panel
Front door (This part is called the front cover in this service manual.)
Tray 1 (holds 100 sheets of standard paper) (This part is called the multipurpose-tray assembly in this
service manual.)
Tray 2 cassette (holds 250 sheets of standard paper)
8 Chapter 1 Product information ENWW
Figure 1-2 Back and side view
1
2
3
4
5
1
On/off switch
2 Power connection
3
EIO slot (available on the HP Color LaserJet 3000, 3800, and CP3505 Series printers)
4
Hi-Speed USB 2.0 port
5 Network port (available on the HP Color LaserJet 3000n, 3000dn, 3000dtn, 3600n, 3600dn, 3800n, 3800dn, and
3800dtn, CP3505n, CP3505dn, and CP3505x printers)
ENWW Walkaround 9
Control-panel overview
The control panel provides controls for printer functions and shows messages about the printer, print
jobs, and supplies status.
Figure 1-3 Control panel buttons and lights
Number Button or light Function
1 Stop button Halts the current job, presents a choice to resume or cancel the
2 Menu button Opens and closes menus.
current print job, clears media from the printer, and clears any
continuable errors that are associated with the halted job. If the
printer is not printing a job, pressing Stop pauses the printer.
3 Ready light Indicates that the printer is online or offline. See Control-panel
4 Data light Indicates whether or not the printer is receiving data. See Control-
5 Attention light Indicates that a critical error has occurred. See Control-panel
6
7
8
9
10
11 Supplies gauge Shows the print cartridge-consumption levels. See Display
12 Display Shows status information, menus, help information, and error
Back arrow ( ) button
Up arrow ( ) button
Select ( ) button
Down arrow ( ) button
Help ( ) button
indicator lights on page 11.
panel indicator lights on page 11.
indicator lights on page 11.
Navigates backward in nested menus.
Navigates menus and text, and increases the values of numerical
items in the display.
Makes selections, resumes printing after continuable errors, and
overrides a non-HP print cartridge.
Navigates menus and text, and decreases the values of numerical
items in the display.
Provides detailed information about printer messages or menus.
on page 11.
messages. See
Display on page 11.
The printer communicates through the display and the lights on the control panel. The display shows
status information, menus, help information, and error messages. The Ready, Data, and Attention
lights provide at-a-glance information about the printer state.
10 Chapter 1 Product information ENWW
You can perform most routine printing tasks from the computer through the printer driver or any
software program. Use the control panel to access printer features that the printer driver or software
program do not support. Any changes that you make from the computer override the printer controlpanel settings. For information about using the printer driver, see
Control-panel indicator lights
Indicator On Off Flashing
Printer software on page 13.
Display
Ready
(green)
Data
(green)
Attention
(amber)
The printer is online (can
accept and process data).
The processed data is
present in the printer, but
more data is needed to
complete the job, or the job
is paused or waiting for
errors to be cleared.
A critical error has occurred.
The printer requires attention.
The printer is offline
(paused), or is turned off.
The printer is not processing
or receiving data.
No conditions exist that
require attention.
The printer is attempting to
stop printing and go offline.
This usually results from a
user's request to pause the
current job.
The printer is processing
and receiving data.
An error has occurred. The
printer requires attention.
The printer display gives you complete, timely information about the printer and print jobs. Graphics
illustrate levels of supplies. Menus provide access to printer functions and detailed information.
The top-level screen on the display has two areas: message/prompt and supplies gauge.
1
2
3
Figure 1-4 Printer display
1 Message/prompt area
2 Supplies gauge
3 Print cartridge colors from left to right: black, yellow, cyan, and magenta
The message and prompt areas of the display alert you to the state of the printer and tell you how to
respond.
ENWW Control-panel overview 11
The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and
yellow). When a non-HP print cartridge is installed, a ? might appear instead of the consumption
level. The supplies gauge appears whenever the printer shows the Ready state, and whenever the
printer shows a warning or error message concerning a cartridge.
12 Chapter 1 Product information ENWW
Printer software
The printing-system software is included with the printer. See the getting started guide for installation
instructions.
The printing system includes software for end users and network administrators, and printer drivers
for access to the printer features and communication with the computer.
For a list of printer drivers and updated HP printer software, go to the following Web sites:
HP Color LaserJet 3000 Series printer, go to
●
HP Color LaserJet 3600 Series printer, go to
●
HP Color LaserJet 3800 Series printer, go to
●
HP Color LaserJet CP3505 Series printer, go to
●
http://www.hp.com/go/clj3000_software
http://www.hp.com/go/clj3600_software
http://www.hp.com/go/clj3800_software
http://www.hp.com/go/cljcp3505_software
HP Color LaserJet 3000 Series printer, HP Color LaserJet 3800 Series
printer, and HP Color LaserJet CP3505 Series printer drivers
The HP Color LaserJet 3000, 3800, and CP3505 Series printers use the PCL 5c, PCL 6, and
PostScript 3 emulation PDL drivers.
NOTE: For Windows 2000, Windows XP, and Windows Server 2003, the HP Color LaserJet
3000 and 3800 Series printers include a monochrome PCL 6 driver that can be installed for
users who will be printing only black-and-white print jobs.
ENWW Printer software 13
Table 1-7 Available printer drivers
Operating system
Windows 98, Windows Me (HP Color
LaserJet 3000 and 3800 only)
Windows 2000
1
3
PCL 5c
PCL 6
2
PS 3 emulation
Windows XP (32-bit)
Windows Server 2003 (32-bit)
Windows Server 2003 (64-bit)
Windows Vista (32–bit)
Windows Vista (64–bit)
Mac OS V9.2.2 and later, and
OS X V10.2 and later (HP CLJ 3000
and 3800)
Mac OS X V10.2.8 and later (HP CLJ
CP3505)
1
Not all printer features are available from all drivers or operating systems.
2
The HP Color LaserJet 3000 and 3800 Series printers include both a monochrome and color PCL 6 driver for
Windows 2000, Windows XP, and Windows Server 2003 users.
3
For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL 5 driver from http://www.hp.com/go/
clj3000_software or http://www.hp.com/go/clj3800_software.
4
For Windows XP (64-bit), download the PCL 6 driver from http://www.hp.com/go/clj3000_software or http://www.hp.com/go/
clj3800_software.
4
HP Color LaserJet 3600 Series printer drivers
The HP Color LaserJet 3600 Series printer uses the HP JetReady 4.2 Page Description Language
(PDL), a host-based printer language. HP JetReady 4.2 uses the combined power of the computer
and the printer to render the printed page in a Windows or Macintosh system environment.
HP JetReady 4.2 transfers the prerendered pages from the host computer to the printer and
communicates instructions to the printer about how to convert the pages to data that can be printed.
The HP JetReady 4.2 PDL driver is available on the installation CD for the following operating
systems:
Windows 98, Windows Millennium Edition (Me)
●
Windows 2000
●
Windows XP (32-bit and 64-bit)
●
Windows Server 2003 (32-bit and 64-bit)
●
Macintosh OS X V10.2 and later
●
14 Chapter 1 Product information ENWW
NOTE: Not all printer features are available from all drivers or operating systems.
If your system did not automatically check the Internet for the latest drivers during software
installation, download them from
Additional drivers
The following drivers are not included on the CD, but are available from http://www.hp.com/go/
clj3000_software or http://www.hp.com/go/clj3800_software. These drivers are for the HP Color
LaserJet 3000 and 3800 Series printers only.
http://www.hp.com/go/clj3600_software.
●
●
●
®
model scripts
UNIX
Linux drivers
OS/2 PS and PCL printer driver
NOTE: The OS/2 drivers are available from IBM and are packaged with OS/2. They are not
available for Traditional Chinese, Simplified Chinese, Korean, and Japanese languages.
Software for networks
For a summary of available HP network installation and configuration software solutions, see the HP
Jetdirect Print Server Administrators Guide. You can find this guide on the printer CD.
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within
your intranet, and it should be installed only on the network administrator's computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
http://www.hp.com/go/webjetadmin.
visit
When HP Web Jetadmin is installed on a host server, any client can gain access to it by using a
supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later)
by navigating to the HP Web Jetadmin host.
UNIX
For HP-UX and Solaris networks, go to http://www.hp.com/support/net_printing to download the
HP Jetdirect printer installer for UNIX.
NOTE: The HP Color LaserJet 3600 Series printer does not support UNIX printing.
However, if UNIX is running CUPS and has the HPLIP or HPIJS system on it, the CLJ3600
can be used to print. See
additional information.
http://www.linuxprinting.org and look up the HP CLJ3600 for
Linux
For information, go to http://www.hp.com/go/linuxprinting.
ENWW Printer software 15
Utilities
The HP Color LaserJet 3000, 3600, 3800, and CP3505 Series printers are equipped with several
utilities that make it easy to monitor and manage the printer on a network.
HP Easy Printer Care Software
The HP Easy Printer Care Software is a software program that you can use for the following tasks:
Checking the printer status
●
Checking the supplies status
●
Setting up alerts
●
Viewing printer documentation
●
Gaining access to troubleshooting and maintenance tools
●
HP Printer Utility for Mac
●
You can view the HP Easy Printer Care Software when the printer is directly connected to your
computer or when it is connected to a network. Perform a complete software installation in order to
use the HP Easy Printer Care Software.
Embedded Web server
NOTE: The HP Color LaserJet 3600 Series printer embedded Web server provides network
configuration and status information only.
The printers are equipped with an embedded Web server, which provides access to information
about printer and network activities. This information appears in a Web browser, such as Microsoft
Internet Explorer or Netscape Navigator.
The embedded Web server resides on the printer. It is not loaded on a network server.
Using the embedded Web server on page 35 for more information.
See
Other components and utilities
Several software programs are available for Windows and Macintosh users.
Windows Macintosh OS
Software installer automates the printing system
●
installation
Online Web registration
●
PostScript Printer Description files (PPDs) for use with
●
the Apple PostScript drivers that come with the Mac OS
Use the HP Printer Utility to change printer settings,
●
view the current status, and receive printer event
updates from a Macintosh computers. This utility is
supported for Mac OS X V10.2 and V10.3.
16 Chapter 1 Product information ENWW
Print-media specifications
For optimum results, HP recommends using HP media that is designed for HP Color LaserJet
printers. Use media with a weight between 75 g/m
printer supports media with weights between 60 g/m
heavier media could impact the paper-jam rate and the optimal print-quality performance.
Always use the correct media-type setting in the printer driver, and configure the trays for the correct
media type. HP recommends testing any paper before buying it in large quantities.
Supported paper and print media sizes
This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best print results, select the appropriate paper size and type in your print
driver before printing.
Table 1-8 Supported paper and print media sizes
Size Dimensions Tray 1 Tray 2 Optional tray 3
Letter 216 x 279 mm (8.5 x 11 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
A4 210 x 297 mm (8.27 x 11.69 inches)
2
to 120 g/m2 (20 to 32 lb bond). Although the
2
to 220 g/m2 (16 to 58 lb bond), using lighter or
Executive 184 x 267 mm (7.24 x 10.51 inches)
A3 297 x 420 mm (11.69 x 16.54 inches)
A5 148 x 210 mm (5.83 x 8.27 inches)
A6 105 x 148 mm (4.13 x 5.83 inches)
B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches)
B5 (ISO) 176 x 250 mm (6.93 x 9.84 inches)
B6 (ISO) 125 x 176 mm (4.92 x 6.93 inches)
16k 197 x 273 mm (7.75 x 10.75 inches)
16k 184 x 260 mm (7.24 x 10.23 inches)
16k 195 x 270 mm (7.68 x 10.63 inches)
8.5 x 13
(custom)
Custom (148 - 216) x (210 - 356) mm ((5.83 - 8.5) x
216 x 330 mm (8.5 x 13 inches)
(8.27 - 14) inches)
ENWW Print-media specifications 17
Table 1-9 Supported envelopes and postcards
Size Dimensions Tray 1 Tray 2 Optional tray 3
Envelope #10 105 x 241 mm (4.13 x 9.49 inches)
Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
Envelope C5 162 x 229 mm (6.93 x 9.84 inches)
Envelope B5 176 x 250 mm (6.7 x 9.8 inches)
Envelope
98 x 191 mm (3.9 x 7.5 inches)
Monarch
Media type and tray loading
Minimum media dimensions are 148 x 210 mm (5.83 x 8.27 inches).
Maximum media dimensions are 216 x 356 mm (8.5 x 14 inches).
Table 1-10 Tray 1 media information
Media type Media specifications Media quantity Driver settings Paper orientation
Paper and cardstock,
standard sizes
Envelopes
Labels Maximum 0.23 mm
Range:
2
60 g/m
(16 lb) bond
to 163 g/m
bond
Less than 60 g/m2 (16
lb) bond to 90 g/m
(24 lb) bond
(0.009 in.) thick
2
(43 lb)
Maximum stack
Plain or unspecified N/A
height: 10 mm (0.6
inch)
Equivalent to 100
sheets of 75 g/m
2
(20
lb) bond.
Up to 10 envelopes Envelope Short edge leading,
2
flap on right side
facing up
Maximum stack
height: 10 mm (0.6
Labels Side to be printed on
facing down
inch)
Transparencies Minimum 0.13 mm
(0.005 in.) thick
Maximum stack
height: 10 mm (0.6
Transparencies Side to be printed on
facing down
inch)
Heavy 0.13 mm (0.005 in.)
thick
Glossy Range:
2
75 g/m
(20 lb) bond
to 220 g/m
2
(48 lb)
Maximum stack
height: 10 mm (0.6 in.)
Maximum stack
height: 10 mm (0.6 in.)
Light glossy, glossy,
or heavy glossy
Light glossy, glossy,
or heavy glossy
Side to be printed on
facing down
Side to be printed on
facing down
bond
Cardstock Range:
163 g/m
to 220 g/m
2
(43 lb) bond
2
(48 lb)
60 sheets Cardstock Side to be printed on
facing down
cover
18 Chapter 1 Product information ENWW
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