HP 2600n User Manual

Troubleshooting

To better help our customers - this HP Laserjet 2600n series troubleshooting page is simply a

guide / additional information for your convenience, as you search for assistance in repairing your

guide / additional information for your convenience, as you search for assistance in repairing your machine. Although this information is provided for your convenience it is recommended, for the most

machine. Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment.

part, that a technician inspects your office equipment.

It is recommended to consult with a professional when ordering your printer part(s).

Shop with us while you troubleshoot.

Chapter contents

Troubleshooting

Troubleshooting process Clearing jams

Print problems Functional tests (SERVICE ONLY)

Service mode functions (SERVICE ONLY) Troubleshooting tools HP Toolbox Diagnostic resources Repetitive image defect ruler

Firmware and software updates

Shop with us while you troubleshoot.

* HP oem parts

* HP LaserJet maintenance kits

.........

* Toners for your printer

* HP fuser assembly units

* HP fuser kit 110v & 220v

* Parts assemblies for printers

* Service maintenance parts

* Color laserJet printers

* LaserJet printers and parts

.........

* Hard to find officejet parts

* Hard to find deskjet parts

User-friendly SmartSearch!

www.partshere.com Partshere Troubleshooting

Troubleshooting process

Use the troubleshooting checklist to solve issues with the device.

Troubleshooting checklist

Follow the steps below when trying to solve a problem with the device.

Table 6-1 Troubleshooting checklist

Step number

1 Is the power on?

2 Does Ready appear in

3 Do information pages

Verification step Possible problems Solutions

When the device is connected to a grounded power source, the control panel shows Hewlett- Packard with both the Ready and Attention lights blinking. The control panel will then display

Initializing and then Ready, at which time only

the green light will be on.

the device control panel?

The control panel should function without error messages.

print?

Print a Configuration page.

No power due to failed power source, cable, switch, or fuse.

Control panel shows an error. See Control panel messages for a list

Control panel displays an error message.

Media does not move smoothly through the device paper path.

1 Verify that the device is plugged in.

2 Verify that the power cable is

functional and that the power switch is on.

3 Check the power source by

plugging the device directly into the wall or into a different outlet.

4 Test the outlet or connect another

device to the outlet to verify that the outlet is functioning.

of common messages that will help you correct the error.

See Control panel messages for a list of common messages that will help you correct the error.

Clean the paper path.

4 Does the device print

from the computer?

Connect the network cable or USB cable to the device and the computer. Use a word-processing application to send a print job to the device.

Poor print quality. For information, see General print

Software is not installed correctly or an error occurred during software installation.

The cable is not connected correctly. Reconnect the cable.

An incorrect driver is selected. Select the proper driver.

Other devices are connected to the USB port.

There is a port driver problem in Microsoft Windows.

If the error persists, see the support flyer that came in the device box.

quality issues.

Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting.

Disconnect the other devices and try again to print.

Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Clearing jams

This section contains information about clearing jams.

Paper path

Figure 6-1 Paper path

For paper path sensor locations, see Figure 4-12 Paper pickup and feed system.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Common causes of paper jams

Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events:

Cause Solution

The input trays are loaded improperly or overfilled. Remove any excess paper from the input tray. Make sure

Tray 2 or optional Tray 3 is opened during a print job. Make sure that Tray 2 or optional Tray 3 is closed.

Too many sheets accumulated in the output area or sheets blocked the output area.

The print media that is being used does not meet HP specifications.

The environment in which the print media was stored is too humid or too dry.

A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges and the ETB are correctly

Print media is skewed. Input tray guides are not adjusted correctly. Adjust input tray

Print media is binding or sticking together. Remove paper, flex it, rotate it 180 degrees, or flip it over.

that the paper does not exceed the maximum stack height mark in the input tray.

Remove any accumulated sheets and clear the output area. For information about clearing jams from the output area, see

Output jams.

Use only paper that meets HP specifications. For more information, see the HP LaserJet Printer Family Print Media Guide or go to

Make sure that the printer environment is within humidity specifications. For more information, see Printing and

storage environment.

installed.

guides so they hold the print media firmly in place without bending it.

Reload paper into the input tray.

http://www.hp.com/support/ljpaperguide.

NOTE Do not fan paper. Fanning can create static

electricity, which can cause the paper to stick together.

Print media is removed before it settles into the output bin. Reset the printer. Wait until the page completely settles in

the output bin before removing it.

Print media is in poor condition. Replace the paper.

Print media is not picked up by the internal rollers from Tray 2 or Tray 3.

Print media has rough or jagged edges. Replace the paper.

Print media is perforated or embossed. This paper does not separate easily. Feed single sheets

The printer supply items have reached the end of life.

Print media was not stored correctly. Replace the print media. Print media should be stored in the

Remove the top sheet of paper. If the paper is heavier than

163 g/m

from Tray 1.

Check the printer control panel for messages prompting a replacement of supplies, or print a supplies status page to verify the remaining life of the supplies.

original packaging in a controlled environment.

(43 lb), it may not be picked from the tray.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Where to look for jams

Jams can occur in these locations:

Ŷ Inside the printer

Ŷ In input areas

Ŷ In the output area

Ŷ Paper path

The following illustration identifies the stages when jams can occur.

Figure 6-2 Jam locations and stages

1 Pickup stage

2 Feeder stage

3 Transfer/feed stage

4 Fusing/delivery stage

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the printer.

Loose toner might remain in the printer after a jam. This problem should resolve itself after a few sheets have been printed.

Each section below corresponds to an area where a paper jam could occur. Use the following procedures to clear the jam. In all cases, grasp the jammed paper by both corners and pull slowly to remove the paper.

Jams inside the printer

Use the following instructions to clear jams from inside the printer.

CAUTION Jams in this area might result in loose toner on the page. If you get toner on your

clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.)

1 Open the front door.

CAUTION Do not place anything on the transfer belt, which is located on the

inside of the front door. Otherwise, the printer may be damaged, adversely affecting print quality.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

2 Carefully grasp the jammed paper by both corners and pull slowly to remove the paper.

3 Close the front door.

Input jams

Tray 1

If the jammed paper is easily accessible from the outside of the printer, grasp both edges of the paper and firmly pull to remove. Otherwise, follow the directions for Tray 2.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Tray 2

Open the front door of the printer and remove paper as indicated on the jam instruction label, located on the interior right side of the printer. Input jams are indicated on the label with the number 3.

Figure 6-3 Tray 2 input jam label

Output jams

Jams in the top bin

CAUTION Jams in these areas might result in loose toner on the page. If you get toner on

your clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.)

1 Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the

top bin.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

2 Open and close the front door.

Pickup delay jam

The printer performs the retry control, which executes the pickup operation three times, to retrieve the pickup delay jam caused by the pickup error. When the registration paper sensor (SR1) does not detect the leading edge of the paper within approximately 2.5 seconds (4.5 seconds for optional cassette) after the pickup solenoid (SL1) is turned ON, the CPU tries to pick up the paper three times.

Pickup stationary jam

The CPU determines the pickup stationary jam when the registration paper sensor (SR1) does not detect the trailing edge of the paper within approximately 8.6 seconds after it detects the leading edge.

Delivery delay jam

The CPU determines the delivery delay jam when the fuser delivery paper sensor (SR4) does not detect the leading edge of the paper within approximately 6.6 seconds after the registration paper sensor (SR1) detects the leading edge.

Wrapping jam

The CPU executes the wrapping jam detection after it assesses no delivery delay jam. The CPU determines the wrapping jam, when the fusing delivery paper sensor (SR4) detects the paper absence before the time equivalent to paper passage of its length minus 40 mm (1.6 inches) after the SR4 detected the leading.

Delivery stationary jam

The CPU executes the delivery stationary jam detection after it assesses no wrapping jam. The CPU determines the delivery stationary jam, when the fuser delivery paper sensor (SR4) detects the paper presence after the time equivalent to paper passage of its length plus 50 mm (1.9 inches) from when it detected the trailing edge.

Start-up residual paper jam

The CPU determines the start-up residual paper jam when either the pre-fuser paper sensor (SR5) or the fuser delivery paper width sensor (SR4) detects the paper when the initial rotation is started.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Door open jam

The CPU determines the door open jam, when either the pre-fuser paper sensor (SR5) or the fuser delivery paper width sensor (SR4) detects paper when a door open is detected.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Print problems

Getting information

The following sections contain information about control panel messages, error reports, and available service menus.

Control panel messages

The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the device is printing data, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.

Alert and warning messages

Control panel message Description Recommended action

Device error

Press

Door open The printer door is open. The door must be closed before printing

Engine comm.

error

Invalid driver You are using the incorrect printer driver. Reselect the printer driver appropriate for

Invalid entry Invalid data or response. Correct the entry.

Jam in

tray 2

Jam in

tray 3

Jam in

print paper path

Jam in

Cartridge area

An internal error occurred in the device.

The device experienced an internal communication error.

A paper jam has occurred in Tray 2.

A paper jam has occurred in Tray 3.

A paper jam has occurred in the print path. Open the door and clear the jam. Then

Press (S

can continue.

This is a warning message only. Job output might be affected.

your device.

Clear the jam, and then press the (S

ELECT

Clear the jam, and then press the (S

ELECT

press the (S panel.

ELECT

) to resume the job.

) button on the control panel.

ELECT

) button on the control

ELECT

) button on the control

Jam in

Output bin

Load paper The HP Color LaserJet 2600n printer is out

Load Tray X

[TYPE] [SIZE]

A paper jam has occurred in the output area.

of paper.

The printer is processing job, but the tray indicated is empty.

Clear the jam, and then press the

ELECT

) button on the control panel.

Please load specified paper type into the tray indicated.

Please load specified paper type and size into the tray indicated.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Control panel message Description Recommended action

Manual feed

Press

Memory is low

Press

Misprint

Press

No paper pickup

Press

Unexpected size

in tray X

Critical error messages

The printer is waiting for paper in the tray indicated.

The device memory has been almost completely filled.

The printed pages have been incorrectly placed on the paper.

The print engine has failed to pick up a piece of media.

Unexpected paper size error. The media size loaded in the tray does not match the media size configured for the tray.

Load the paper as indicated.

Allow the device to finish the job, or press

ELECT

) to cancel the job.

Break the job into smaller jobs that contain fewer pages.

To continue, press the (S

ELECT

) button

on the control panel.

In Tray 1, verify that the media was inserted far enough into the tray. In Tray 2 or optional Tray 3, verify that the paper-length guide is in the correct position for the media size that you are using.

Reload the media in the input tray and

) to continue the job.

press

ELECT

Verify that the print settings are set to the specified media in the tray.

Control panel message Description Recommended action

50.1 Fuser Error

The device has experienced an internal hardware error.

Turn off the device, wait at least 25 minutes, and then turn on the device.

50.2 Fuser Error

50.3 Fuser Error

50.1 Fuser Error—low temperature

50.3 Fuser Error—slow fuser

If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn on the device.

50.2 Fuser Error—high temperature

If this does not clear the error, replace the fuser.

51.20 Error

51.21 Error

The device has experienced an internal hardware error.

51.20 Error—black scanner error

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

51.22 Error

51.23 Error

51.21 Error—cyan scanner error

51.22 Error—magenta scanner error

51.23 Error—yellow scanner error

If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on.

Laser scanners are not replaceable. Replace the engine.

55.1 Error DC controller error. The device has

experienced an internal hardware error.

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Control panel message Description Recommended action

If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on.

Check the engine (DCC) firmware version. Update if needed. Replace the DCC if a firmware upgrade does not resolve the issue.

57 Fan Error

Turn off then on

The device has experienced a problem with its internal fan.

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

The fan is not replaceable. Replace the engine.

Supplies messages

Control panel message Description Recommended action

10.000x Supply error E-label cannot be read or print cartridge is

10.100x Supply error

alternates with

Reinstall

not properly installed.

10.0000 = Black print cartridge

10.0001 = Cyan print cartridge

10.0002 = Magenta print cartridge

10.0003 = Yellow print cartridge

A print cartridge is missing.

10.1000 = Black print cartridge

10.1001 = Cyan print cartridge

1 Reinstall print cartridge.

2 Turn on the printer.

3 If the problem is not solved, replace the

cartridge.

Install the correct print cartridge.

The supplies gauge will display the consumption levels of print cartridges.

HP supplies

installed

One of the following messages may display:

Incorrect black

Incorrect cyan

Incorrect magenta

Incorrect yellow

One of the following messages may display:

Install black cartridge

Install cyan cartridge

10.1002 = Magenta print cartridge

10.1003 = Yellow print cartridge

The printer transitioned from having one or more non-HP supplies to having all HP supplies installed.

The <color> print cartridge not installed correctly.

The out threshold has been reached. The supply must be replaced before

No action required.

Reinstall the <color> print cartridge.

printing can continue.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Control panel message Description Recommended action

Install magenta cartridge

Install yellow cartridge

The supplies gauge will display the consumption levels of print cartridges.

Install supplies

The supplies gauge will display the consumption levels of print cartridges.

One of the following messages may display:

Non HP black

installed

Non HP cyan

installed

Non HP magenta

installed

Non HP yellow

installed

alternates with

To accept

Press

Non HP supply

in use

alternates with

Multiple supplies are not installed. Install correct print cartridges.

A non-HP <color> cartridge is installed.

NOTE Any printer repair required

as a result of using a non-HP or unauthorized supply is not covered under warranty.

To use this cartridge, override by pressing

) button on the control panel.

ELECT

A non HP (cloned or refilled) supply has been installed that is not made by HP and was overridden.

the

If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non-HP supplies is not covered under HP warranty.

Ready

The supplies gauge will display the consumption levels of print cartridges.

One of the following messages may display:

Order black

The <color> print cartridge low threshold has been reached.

For more information go to the HP Color LaserJet 2600n toolbox and click Supplies

Status. To order supplies online, click Order Supplies.

cartridge,

Order cyan

cartridge,

Order magenta

cartridge, or

Order yellow

cartridge

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Control panel message Description Recommended action

alternates with

Ready

The supplies gauge will display the consumption levels of print cartridges.

ORDER SUPPLIES

alternates with

Ready

The supplies gauge will display the consumption levels of print cartridges.

One of the following messages may display:

Replace black cartridge

Replace cyan cartridge

Replace magenta cartridge

Replace yellow cartridge

Replace Supplies

The supplies gauge will display the consumption levels of print cartridges.

Replace supplies

Override in use

alternates with

Ready

Multiple supplies are low. For more information go to the HP Color

The out threshold has been reached. The supply must be replaced before

Supply override in use. The user has decided to continue printing beyond the out point. A supply is low and using Override may result in unsatisfactory print quality.

LaserJet 2600n toolbox and click Supplies

Status. To order supplies online, click Order Supplies.

printing can continue.

Replace the supply that is low.

The supplies gauge will display the consumption levels of print cartridges.

Replace supply.

Override in use

alternates with

Ready

The supplies gauge will display the consumption levels of print cartridges.

Supply override in use. The user has decided to continue printing beyond the out point. A supply is low and using Override may result in unsatisfactory print quality.

Replace the supply that is low.

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

Control panel message Description Recommended action

Unauthorized

supply in use

alternates with

Ready

The supplies gauge will display the consumption levels of print cartridges.

One of the following messages may display:

Unauthorized yellow

Unauthorized magenta

Unauthorized cyan

Unauthorized black

A new supply has been installed that is not made by HP and was overridden.

A new supply has been installed that is not made by HP. One of these four messages is displayed until an HP supply is installed

) is pressed.

ELECT

If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non-HP supplies is not covered under HP warranty.

To continue printing, press

Status messages

Status messages are used to inform the user of the current state of the system. Status messages do not require user action or acknowledgement, and are for information only.

Control panel message Description Recommended action

ELECT

Calibrating... The printer is calibrating. No action is required.

Cleaning... The printer is in cleaning mode. No action is required.

Status log only messages

The following messages are not displayed on the control panel. They are printed on the Status log.

Table 6-2 Status log only messages

Error log code Description

54.06 Color density sensor error

54.10 Color plane registration sensor(s) error

54.11 Yellow density out of range

54.12 Magenta density out of range

54.13 Cyan density out of range

54.14 Black density out of range

www.partshere.com Partshere Troubleshootingwww.partshere.com Partshere Troubleshooting

+ 36 hidden pages