TROUBLESHOOTING GUIDE
Customer Service Center: See the last page of the User Manual to find the contact details for the 
Customer Service Center for your area.
No discharge of air.  Cord is not plugged in.
Make sure power cord is plugged in and the switch is 
ON.
Turn the unit ON by pressing the power button on the 
control panel or remote control.
Check the Honeycomb Cooling Media. If you see mold 
spots on the media or suspect an algae issue, remove 
and replace the Honeycomb Cooling Media. Contact 
the Customer Service Center for more information.
Check water tank & other cooler parts. If you see mold 
spots or suspect an algae issue, use a damp cloth to 
wipe away the algae until all spots have disappeared. 
Make sure all parts are clean & dry before storage. 
Contact the Customer Service Center if problem 
persists.
Turn on COOL function from remote or control panel.
Refill water tank.
Contact Customer Service Center.
When the unit is used for the first time, the 
Honeycomb Cooling Media will have an odor, which 
will dissipate within a few hours of initial use.
Replace with new batteries. Follow the polarity guide 
inside the battery compartment.
If replacing new batteries in the correct position does 
not work, contact the Customer Service Center.
Try to activate the unit with the Remote Control. If the 
unit responds, then the Control Panel on the unit may 
be experiencing problems - contact the Customer 
Service Center.
If neither the Remote Control or the Control Panel is 
working, contact the Customer Service Center.
A small amount of rain on the unit is not a problem as 
long as the electrical plug and outlet are dry. If they are 
wet, DO NOT touch the unit or electrical plug/outlet. 
Switch off the master power for the outlet before 
unplugging the unit from the electrical outlet. Make 
sure all outlets and plugs are dry before use.
The Air Cooler is designed to IPX4 product standards 
and not recommended to be placed outdoors during 
heavy rain conditions. Do not operate the Air Cooler 
when wet. Wait for the Air Cooler to dry before 
plugging in and turning on the unit again.
Power is not ON.
Pump is not turned ON.
Low or no water in tank, when 
COOL is selected. 
Damaged Pump or Calcium 
deposits on blower.
When the Cooler is new.
Algae or mold due to moist parts. 
In very damp conditions, algae 
may form.
Remote control batteries are old 
& used or inserted incorrectly in 
the battery compartment.
Damaged Control Panel 
on unit.
The Air Cooler was placed 
outdoors (this is only allowed for 
outdoor Air Cooler models) and 
soaked by heavy rain. 
Not Cooling / 
Unit is making noise.
Odors.
The Air Cooler cools best in dry climates. If the ambient 
humidity level is high (60% or above), refrain from using 
the Air Cooler until ambient humidity is reduced.
Make sure the window/doors are open and there is 
adequate cross-ventilation in the room so that the 
moisturized air can circulate better. Do not use the 
evaporative cooling function on days with high ambient 
humidity.
In cooling mode, the Air Cooler 
produces moisture as a result of 
evaporative cooling. This is 
normal.
Excessive humidity in the 
room.
Remote control does not 
work.
Damaged remote control.
The unit does not 
respond.
The outdoor Air Cooler is 
wet from rain.
PROBLEM POSSIBLE CAUSE SOLUTION
4
EN