Hewlett Packard X5E38AW User Manual

User Guide

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2015

Document Part Number: 830998-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to

http://www.microsoft.com for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Welcome ....................................................................................................................................................... 1

Finding information ............................................................................................................................................... 2

2 Components .................................................................................................................................................. 4

Locating hardware ................................................................................................................................................. 4

Locating software .................................................................................................................................................. 4

Right ....................................................................................................................................................................... 4

Left ......................................................................................................................................................................... 6

Display .................................................................................................................................................................... 7

Top .......................................................................................................................................................................... 8

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Buttons, speakers, and ngerprint reader ........................................................................................ 11

Keys ................................................................................................................................................... 13

Using the hot keys ............................................................................................................................. 14

Bottom ................................................................................................................................................................. 16

Front ..................................................................................................................................................................... 17

Labels ................................................................................................................................................................... 17

Inserting a SIM card (select products only) ......................................................................................................... 18

3 Network connections ................................................................................................................................... 20

Connecting to a wireless network ....................................................................................................................... 20

Using the wireless controls ............................................................................................................... 20

Wireless button ............................................................................................................... 20

Operating system controls ............................................................................................. 20

Connecting to a WLAN ....................................................................................................................... 21

Using HP Mobile Broadband (select products only) .......................................................................... 21

Using HP Mobile Connect (select products only) .............................................................................. 22

Using GPS (select products only) ...................................................................................................... 22

Using Bluetooth wireless devices (select products only) ................................................................. 22

Connecting to a wired network ............................................................................................................................ 22

Connecting to a local area network (LAN) (select products only) .................................................... 22

Using a modem (select products only) ............................................................................................. 23

Connecting a modem cable ............................................................................................. 23

Connecting a country- or region-specic modem cable adapter .................................. 23

4 Screen navigation ........................................................................................................................................ 25

Using the TouchPad and touch screen gestures ................................................................................................. 25

Tap ..................................................................................................................................................... 25

Two-nger pinch zoom ..................................................................................................................... 25

Two-nger scroll (TouchPad only) .................................................................................................... 26

Two-nger tap (TouchPad only) ........................................................................................................ 26

One-nger slide (touch screen only) ................................................................................................. 27

5 Entertainment features ............................................................................................................................... 28

Using a webcam (select products only) ............................................................................................................... 28

Using touch to share (select models only) .......................................................................................................... 28

Start sharing ...................................................................................................................................... 28

Using audio .......................................................................................................................................................... 29

Connecting speakers ......................................................................................................................... 29

Connecting headphones .................................................................................................................... 29

Connecting a microphone ................................................................................................................. 30

Connecting headsets ......................................................................................................................... 30

Using sound settings ......................................................................................................................... 30

Using video .......................................................................................................................................................... 31

Connecting video devices by using a VGA cable (select products only) ........................................... 31

Discovering and connecting wired displays using MultiStream Transport ...................................... 32

Connect displays to computers with AMD or Nvidia graphics (with an optional hub) ... 32

Connect displays to computers with Intel graphics (with an optional hub) ................... 32

Connect displays to computers with Intel graphics (with a built-in hub) ...................... 33

Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 33

Discovering and connecting to Intel WiDi certied displays (select Intel products only) ................ 33

6 Power management ..................................................................................................................................... 34

Shutting down (turning o) the computer .......................................................................................................... 34

Setting power options ......................................................................................................................................... 34

Using power-saving states ................................................................................................................ 34

Initiating and exiting Sleep ............................................................................................. 35

Enabling and exiting user-initiated Hibernation (select products only) ........................ 35

Using the power meter and power settings ................................................................... 35

Setting password protection on wakeup ........................................................................ 36

Using battery power .......................................................................................................................... 36

Finding additional battery information .......................................................................... 36

Using HP Battery Check .................................................................................................. 37

Displaying the remaining battery charge ....................................................................... 37

Maximizing battery discharge time ................................................................................ 37

Managing low battery levels ........................................................................................... 37

Identifying low battery levels ...................................................................... 37

Resolving a low battery level ....................................................................... 38

Conserving battery power .............................................................................................. 38

Disposing of a battery ..................................................................................................... 38

Replacing a battery ......................................................................................................... 38

Using external AC power ................................................................................................................... 38

7 Security ...................................................................................................................................................... 40

Protecting the computer ..................................................................................................................................... 40

Using passwords .................................................................................................................................................. 41

Setting passwords in Windows ......................................................................................................... 41

Setting passwords in Computer Setup ............................................................................................. 42

Managing a BIOS administrator password ........................................................................................ 42

Entering a BIOS administrator password ....................................................................... 43

Managing a Computer Setup DriveLock password (select products only) ....................................... 44

Setting a DriveLock password ........................................................................................ 44

Enabling DriveLock (select products only) ..................................................................... 45

Disabling DriveLock (select products only) .................................................................... 45

Entering a DriveLock password (select products only) .................................................. 46

Changing a DriveLock password (select products only) ................................................. 46

Using Computer Setup Automatic DriveLock (select products only) ................................................ 46

Entering an Automatic DriveLock password (select products only) .............................. 46

Removing Automatic DriveLock protection (select products only) ............................... 47

Using antivirus software ...................................................................................................................................... 47

Using rewall software ........................................................................................................................................ 47

Installing critical security updates ...................................................................................................................... 48

Using HP Client Security (select products only) .................................................................................................. 48

Using HP Touchpoint Manager (select products only) ........................................................................................ 48

Installing an optional security cable (select products only) ............................................................................... 48

Using a ngerprint reader (select products only) ............................................................................................... 49

Locating the ngerprint reader ......................................................................................................... 49

8 Maintenance ............................................................................................................................................... 50

Improving performance ....................................................................................................................................... 50

Using Disk Defragmenter .................................................................................................................. 50

Using Disk Cleanup ............................................................................................................................ 50

Using HP 3D DriveGuard (select products only) ................................................................................ 50

Identifying HP 3D DriveGuard status .............................................................................. 51

Updating programs and drivers .......................................................................................................................... 51

Cleaning your computer ...................................................................................................................................... 51

vii

Cleaning procedures .......................................................................................................................... 51

Cleaning the display ........................................................................................................ 52

Cleaning the sides or cover ............................................................................................. 52

Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 52

Traveling with or shipping your computer .......................................................................................................... 52

9 Backup and recovery .................................................................................................................................... 54

Creating recovery media and backups ................................................................................................................ 54

Creating HP Recovery media (select products only) ......................................................................... 54

Using Windows tools ........................................................................................................................................... 55

Restore and recovery ........................................................................................................................................... 56

Recovering using HP Recovery Manager ........................................................................................... 56

What you need to know before you get started ............................................................. 56

Using the HP Recovery partition (select products only) ................................................. 57

Using HP Recovery media to recover .............................................................................. 57

Changing the computer boot order ................................................................................ 58

Removing the HP Recovery partition (select products only) ......................................... 58

10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 59

Using Computer Setup ......................................................................................................................................... 59

Starting Computer Setup .................................................................................................................. 59

Navigating and selecting in Computer Setup ................................................................................... 59

Restoring factory settings in Computer Setup ................................................................................. 60

Updating the BIOS ............................................................................................................................. 61

Determining the BIOS version ......................................................................................... 61

Downloading a BIOS update ........................................................................................... 61

Changing the boot order using the f9 prompt .................................................................................. 62

TPM BIOS settings (select products only) ........................................................................................................... 62

Using HP Sure Start (select products only) ......................................................................................................... 63

11 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 64

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 64

12 Specications ............................................................................................................................................ 66

Input power .......................................................................................................................................................... 66

Operating environment ....................................................................................................................................... 66

13 Electrostatic Discharge .............................................................................................................................. 67

viii

14 Accessibility .............................................................................................................................................. 68

Supported assistive technologies ....................................................................................................................... 68

Contacting support .............................................................................................................................................. 68

Index ............................................................................................................................................................. 69

1 Welcome

After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:

●

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press

the Windows key on your keyboard. Pressing the Windows key again will return you to the

previous screen.

●

Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Network connections on page 20.

●

Update your antivirus software—Protect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using antivirus software on page 47.

●

Get to know your computer—Learn about your computer features. See Components on page 4 and

Screen navigation on page 25 for additional information.

●

Find installed software—Access a list of the software preinstalled on the computer:

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

●

Back up your hard drive by creating recovery discs or a recovery ash drive. See Backup and recovery

on page 54.

Finding information

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

Get started app

To access the Get started app:

▲

Select the Start button, and then select the Get started app.

HP support

For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/

country/us/en/wwcontact_us.html.

Safety & Comfort Guide

To access this guide:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then

select User Guides.

‒ or –

Go to http://www.hp.com/ergo.

●

Overview of computer setup and features

●

A broad range of how-to information and troubleshooting tips

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

●

Proper workstation setup

●

Guidelines for posture and work habits that increase your comfort and decrease your risk of injury

●

Electrical and mechanical safety information

Regulatory, Safety and Environmental Notices

To access this document:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then

select User Guides.

Limited Warranty*

To access this document:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Warranty and services.

‒ or –

●

Important regulatory notices, including information about proper battery disposal, if needed.

●

Specic warranty information about this computer

2 Chapter 1 Welcome

Resource Contents

Go to http://www.hp.com/go/orderdocuments.

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can write to HP at Hewlett Packard, POD, P.O. Box 200, Alexandra Post Oice, Singapore 911507. Include your product name, and your name, phone number, and postal address.

Finding information 3

2 Components

Locating hardware

To nd out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

Right

Component Description

(1) USB Type-C (charging) port Connects any USB device with a Type-C connector.

NOTE: USB Type-C ports charge products such as cell phones,

laptops, tablets, and MP3 players, even when the computer is o. Also, some USB Type-C ports connect DisplayPort, VGA, HDMI and other video devices to provide video output.

NOTE: Adapters (purchased separately) may be required.

(2) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

(3) Memory card reader Reads optional memory cards that store, manage, share, or

access information.

4 Chapter 2 Components

Component Description

(4) Audio-out (headphone)/Audio-in (microphone)

combo jack

(5) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

(6) RJ-45 (network) jack/status lights Connects a network cable.

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

1. Type support in the taskbar search box, and then select

the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then

select User Guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

external drive, printer, scanner or USB hub.

●

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

(7) Docking connector Connects an optional docking device.

(8) SIM card slot Supports a wireless subscriber identity module (SIM) card.

(9) Power connector Connects an AC adapter.

Right 5

Left

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

(2) Vents (2) Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

(3) External monitor port Connects an external VGA monitor or projector.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(5) Smart card reader Supports optional smart cards.

6 Chapter 2 Components

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide

area networks (WWANs).

(3) Internal microphones Record sound.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam:

▲

Type camera in the taskbar search box, and then select Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then select User Guides.

Display 7

Top

TouchPad

Component Description

(1) Pointing stick (select products only) Moves the pointer and selects or activates items on the screen.

(2) Left pointing stick button (select products only) Functions like the left button on an external mouse.

(3) TouchPad on/o button/TouchPad light Turns the TouchPad on and o.

●

On: The TouchPad is o.

●

O: The TouchPad is on.

(4) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button (select products

only)

(7) Right TouchPad button Functions like the right button on an external mouse.

Functions like the right button on an external mouse.

8 Chapter 2 Components

Lights

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Power light

(2) Microphone mute light

(3) Num lock light On: Num lock is on.

(4) Wireless light On: An integrated wireless device, such as a wireless local area

(5) Mute light

(6) Caps lock light On: Caps lock is on, which switches the key input to all capital

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

●

Amber: microphone sound is o.

●

O: microphone sound is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

●

Amber: Computer sound is o.

●

O: Computer sound is on.

letters.

(7) TouchPad light

●

On: The TouchPad is o.

Top 9

Component Description

●

O: The TouchPad is on.

Component Description

(1) Power light

(2) Microphone mute light

(3) Num lock light On: Num lock is on.

(4) Wireless light On: An integrated wireless device, such as a wireless local area

(5) Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

●

Amber: microphone sound is o.

●

O: microphone sound is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

●

Amber: Computer sound is o.

●

O: Computer sound is on.

10 Chapter 2 Components

Component Description

(6) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(7) TouchPad light

Buttons, speakers, and ngerprint reader

●

On: The TouchPad is o.

●

O: The TouchPad is on.

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button for at least 15 seconds to turn o the computer.

To learn more about your power settings, see your power options.

Top 11

Component Description

▲

Type power in the taskbar search box, and then select Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power

Options.

(2) Speakers Produce sound.

(3) Wireless button Turns the wireless feature on or o but does not establish a

wireless connection.

A wireless network must be set up before a wireless connection is possible.

(4) Volume mute button (select products only) Mutes and restores speaker sound.

(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password

logon.

12 Chapter 2 Components

Keys

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lock key, or the esc key.

See Using the hot keys on page 14

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet

(5) Windows application key Displays options for a selected object.

(6) num lock key Turns the embedded numeric keypad on and o.

keys that enables you to add, subtract, and perform other numeric tasks. When num lock is on, the keypad can be used like an external numeric keypad.

Top 13

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes frequently used system functions when pressed in

(3) Windows key Opens the Start menu.

(4) num lock key Alternates between the navigational and numeric functions on

(5) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that

Using the hot keys

To use a hot key:

the fn key.

combination with a function key, the num lock key, or the esc key.

See Using the hot keys on page 14

NOTE: Pressing the Windows key again will close the Start

menu.

the integrated numeric keypad.

enables you to add, subtract, and perform other numeric tasks. When num lock is on, the integrated keypad can be used like an external numeric keypad.

▲

Press the fn key, and then press the correct function key represented by the icons below.

Press fn+function key Description

14 Chapter 2 Components

Initiates Sleep, which saves your information in system memory. The display and other system components turn o and power is conserved.

To exit Sleep, briey press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

Turns the backlight keyboard o or on.

NOTE: To conserve battery power, turn o this feature.

Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.

Press fn+function key Description

Most external monitors receive video information on the computer using the external VGA video standard. The fn+f4 hot key can also alternate images among other devices that are receiving video information on the computer.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

R Pauses or breaks an operation. This replaces the break key.

C Locks cell. This replaces the scroll lock key.

S Sends a programming query. This replaces the sys rq key.

Top 15

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