HandHeld 9500 User Manual

Supported Equipment Manual

for the 7400 and 9500 Computers Manufactured by Hand Held Products

60540.

Connect, Inc. makes no representation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Further, Connect, Inc. reserves the right to revise this publication and to make changes to it from time to time without obligation to notify any person or organization of such revision or changes.

Trademarks

PowerNet OpenAir™, OpenAir Linux™, OpenAir Windows™, OpenAir 400™, PowerNet TwinClient™, and PowerNet AirLinc™ are trademarks of Connect, Inc.

Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Production

This manual was written, edited, and produced by:

Connect, Inc. 1701 Quincy Avenue, Suites 5 & 6 Naperville, IL 60540

www.connectrf.com

Printed in the U.S.A.

Please let us know about any errors in this document at:

http://207.241.78.223/isoxpert/calltrak.nsf/WebTracking?OpenForm

Chapter 1 • Introduction…………............................................................................................1-1

Descriptions………………............................................................................................1-1

Pictures………..…………………...................................................................................1-2

Setup Requirements…….............................................................................................1-3

Accessories……………….............................................................................................1-3

Bios…………………………............................................................................................1-3

Release Notes…………….............................................................................................1-4

Chapter 2 • Terminal Setup.....................................................................................................2-1

Downloading from the WEB........................................................................................2-1

Running Setup from a Download File ........................................................................2-1

Installation…………………...........................................................................................2-2

Running the Manager…………....................................................................................2-4

Quick Start…………………...........................................................................................2-5

Configuring the Manager....................................................................................2-5

Configuring the Terminal for Download............................................................2-12

Power, Radio, and Signal Icons .......................................................................2-12

Standard Setup…………….........................................................................................2-13

Setup Using Twin Client Manager....................................................................2-13

Terminal Setup Using Twin Client Menus ........................................................2-19

Authorizing PowerNet....................................................................................... 2-21

Software Management……........................................................................................2-27

Airloader Auto-Configuration ............................................................................2-27

Mobile Device Manager (MDM) Features.........................................................2-33

Sending Configuration Files to the 7400/9500 Terminal ..................................2-45

Sending Program Files to the 7400/9500 Terminal..........................................2-51

Chapter 3 • Keypad Configuration..........................................................................................3-1

Dolphin 7400 43-key Terminal….................................................................................3-1

Keypad Figures ..................................................................................................3-1

Keypad Table .....................................................................................................3-5

Dolphin 7400 56-key Terminal….................................................................................3-8

Keypad Figures ..................................................................................................3-8

Keypad Table ...................................................................................................3-12

Dolphin 7400 35-key Terminal…...............................................................................3-15

Keypad Figures ................................................................................................3-15

Keypad Table ...................................................................................................3-19

Supported Equipment Manual

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January, 2006 iii

Dolphin 9500 43-key Terminal ..............................................................................................3-22

Keypad Figures ............................................................................................................ 3-22

Keypad Table ............................................................................................................... 3-26

Dolphin 9500 56-key Terminal ..............................................................................................3-29

Keypad Figures ............................................................................................................ 3-29

Keypad Table ............................................................................................................... 3-33

Dolphin 9500 35-key Terminal ..............................................................................................3-36

Keypad Figures ............................................................................................................ 3-36

Keypad Table ............................................................................................................... 3-40

Chapter 4 • Error Message Resolution Guide .......................................................................4-1

iv Supported Equipment Manual • January, 2006

Descriptions

7400

The Dolphin 7400’s case houses a 206MHz RISC processor and Windows CE operating system that is programmable with standard programming tools, like Microsoft Windows CE eMbedded Visual Basic

The Dolphin 7400 computer is known for its ergonomic shape, lightweight, and singlehanded data collection features. It is designed to withstand repeated five-foot drops onto concrete, and resists extreme temperatures, humidity levels, and dust conditions.

Chapter 1 • Introduction

eMbedded Visual Tools, which includes embedded Visual C/C++® and

9500

The Dolphin 9500 mobile computer is equipped with all the features needed for mobile applications, including the Intel Mobile, or Windows Mobile 2 technology, and WLAN, WWAN and/or WPAN support.

This wireless mobile computer has a lightweight and ergonomic design, a large ¼ VGA display, and multiple keyboard options. The Dolphin 9500 is constructed to withstand harsh environments and rough treatment.

For more information, visit

X-Scale processor and the Pocket PC, Windows

Edition operating system platform, lithium-ion battery

http://www.handheld.com/Site.aspx/na/en/home/.

Supported Equipment Manual

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1-1

Introduction

Pictures

7400

9500

1-2

Supported Equipment Manual • January, 2006

Setup Requirements

Setup Re

Accesso i

quirements

Installation of PowerNet Twin Client requires, at a minimum, the following:

•

• 32 MB of RAM

• 10 MB of free hard disk space available

•

• for the 9500: Microsoft Windows Pocket PC or Windows Mobile

r es

The following accessories are available to use with the Dolphin terminals:

•

A Pentium-class processor

for the 7400: Microsoft Windows Pocket PC or Windows CE

Dolphin HomeBase

includes power adapter

Dolphin Quad Battery Charger: Charges four batteries in under three hours and

conditions in under eigh

Dolphin HomeBaseTM Power Adapter: Replacement power adapter for Dolphin

HomeBase

Failure to do so may result in improper op

Use only power adapters approved for use with Hand Held Products.

Dolphin terminal charging and communication station,

t hours

eration or damage to the unit

Bios

•

NiMH Battery Pack: Nickel Metal Hydride (NiMH) 2700mAh rechargeable b

for the Dolphin

• RS-232 Serial Cable: Allows the

file transfer or to connect the Dolphin terminal using the terminal’s serial RS-232 interface

Dolphin to connect to other computer systems for

attery

Version of BIOS

The version of BIOS on a 7400 terminal is 3.0. There is no BIOS on a 9500 terminal.

Finding the Ve

The version of BIOS will appear on a 7400 terminal screen when the terminal i

rebooted. For rebooting instructions, see Cold Booting the Terminal in the Configuring the Terminal for Download section.

rsion of BIOS

Supported Equipment Manual • January, 2006 1-3

Introduction

Release Not

10/26/

The following describes how to disable the native scanner support built into TwinClient for the Hand Held Products CE terminals. The most common use of this would be to allow you to use the Hand built into TwinClient.

Note:

The reason this happens is that data from the Scan Wedge is "inserted" into the keyboard buffer. To TwinClient this "scanned" data ed data and it will not execute an

y of the scan features.

2004

Held Products "Scan Wedge" instead of the scanner support

Using this method will cause the following scan features not to work in

TwinClient:

Scanner Send Key Scanner Decoder Control Scan Data Editing Scan Data Mapping Scanner Striping Scanner Length Check Scanner Truncation Scan Spanning Scan Ahe Scanner Binary 128 option

looks like key

e attached DLL at

rsion of the Scan DLL for the Hand Held Products terminals that does n

ve ot open or use

http://www.connectrf.com/Documents/GenericScan.zip is a speci

the Scan API in any way. If you "replace" this DLL, with the one that is shipped, it will all any version of TwinClient for Hand Held Products CE devices.

ow you to modify

To do this you will need to remove the standard scan DLL from the terminal and modify Tw

inClient to use this modified DLL instead.

1. If the term

"H740Scan.dll".

You can use the "explore" option of Active Sync to do this. Pleas

inal is already loaded, please remove the file on the terminal titled:

e check and delete all occurrences of this file on the terminal. Normally there will be two; one in RAM and one in flash.

. On the Twin Client Manager PC, find and edit the file named

rffiles.txt. You will

normally find this file in:

C:\PowerNet\TwinClient\Terminal\rfilese.txt

Using a text editor, search this file for; H740Scan.dll and comment out the line by putting a # in front of it and adding the

# H740Scan.dll GenericScan.dll

GenericScan.dll right below it.

1-4

Supported Equipment Manual • January, 2006

Release Notes

3. Do a program load and test by ou did this right, the scan trigger WILL NO

T turn on the scan beam.

hitting the Scan Trigger. If y

01-31-2005

Release 7.5.1 solves a problem on 95xx's where the default printer may not be COM1. The printer on the 95xx's has been changed from Default to Com1.

Supported Equipment Manual • January, 2006 1-5

Introduction

This page is intentionally blank.

1-6

Supported Equipment Manual • January, 2006

Chapter 2 • Terminal Setup

Downloading from the WEB

The PowerNet Twin Client software package can be downloaded from the Connect web

http://www.connectrf.com. Click on Partner Services and then click on Software

site at

Downloads. Select the file named PowerNet Twin Client for Hand Held Products.

Running Setup from a Download File

The downloaded file is a compressed archive. After extraction using a utility such as

WinZip or PKWARE, folders are created on the hard disk as shown in the following

figure.

Click on the

Click on the for further instructions.

Disk1 folder to view the files as shown in the following figure.

Setup application and proceed to the following section entitled Installation

Supported Equipment Manual

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2-1

Terminal Setup

Installati

The InstallShield wizard runs and presents the following screen.

Click on

Next to begin the installation process.

To change the default Destination Location, click on click on

2-2 Supported Equipment Manual • January, 2006

Next.

Browse and select a location. Then

Terminal Setup

The default folder is PowerNet. This default may be changed either by selecting an

existing progr

am group or by typing in a new name at the prompt. Then click on

Wh t alize the Twin Client

en he installation is complete, reboot the system to initi

software.

ext.

a. To reboot the system immediately, click on

b. To reboot later, cl

ick on the option to restart the computer later, and click on

Finish.

Supported Equipment Manual • January, 2006 2-3

Terminal Setup

Running the

The PowerNet Twin Client Manager is the utility that manages the terminal software and configurations.

Select Client Manager screen appears as shown in the following figure. This is the administrator's main screen, and all functions are accessed from its menu bar, tool tabs.

Menu Bar

The menu bar provides manage their software.

Toolbar

Found under the menu bar, the toolbar provides shortcuts to major features. The toolbar can be turned on or off by changing the Toolbar parameter found on the shortcuts available from the toolbar are as follows:

Manager

Start, Programs, PowerNet, and Twin Client Manager. The PowerNet Twin

bar, and

access to the functions used to configure the terminals and

View menu. The

Create a new terminal configuration.

Open an existing terminal configuration.

Save the current terminal configuration.

Download the configuration to the terminal.

Download software to the terminal.

Configure terminals automatically over the wireless network.

View the PowerNet Twin Client Manager version.

The PowerNet Twin Client Manager is now successfully installed and ready for use. The next section provides detailed instructions for quickly configuring the terminal and starting a Telnet session.

2-4 Supported Equipment Manual • January, 2006

Terminal Setup

Quick St

art

This section describes how to prepare the Twin Client Manager an Products terminal for a Telnet session with the host. Following an the terminal software and configuration are m naged automatically over the wireless network.

Note: Hand Held Products terminals are normally delivered with Hand Held Products

files pre-installed. However, if the terminal does not have those files installed, refer to instructions at the end of the proceeding.

Software Management section before

Configuring the Manager

The first step is to configure the Twin Client Manager to meet site-specific requirements, and then prepare it for the automatic management of the terminal software and IP addresses. This simple procedure will require only a few minutes to complete.

Setting the Emulation

Click on Start, Programs, PowerNet, and Twin Client Manager. Select the S

menu as shown below.

d the Hand Held initial serial download,

ettings

Click on

Emulation, select the desired emulation, and click on OK.

Supported Equipment Manual • January, 2006 2-5

Terminal Setup

Setting the Servers

The Servers are the Telnet host systems the terminals will access.

To set these addresses from the

Settings menu, click on Servers and then click on Add.

Enter the name of each server, its IP address and IP port (normally 23 for Telnet servers), and emulation type. Then click on

OK.

Repeat this step for each Telnet server the terminals are required to access. If an error is made in the name, IP address, IP port number, or terminal emulation type, click on the

line that is in error and then click on the

Load button if you want to load an .svr file. Use the Save As button if you want to save

dit button to make the corrections. Use the

your file as an .svr file.

Setting Terminal Operations

Terminal Operation from under Settings in Twin Client Manager.

Select

2-6 Supported Equipment Manual • January, 2006

Terminal Setup

The option of Run Airloader on terminal can be selected. The Windows CE options of

Run application at startup and Hide task bar can be selected. Also, there is a CE

Use GUI menus and screens

option

that makes the terminal program act more

"Windows-like".

The

Code page setting determines the Windows font code page that will be used on the

terminal. The default is zero, which means th the terminal will use the standard Unicode code page. This option is necessary to turn on character sets for foreign languages. Fo

more information on code pages, see the document entitled “Code Pages” at

http://www.connectrf.com/faq.htm.

Enable aggressive

optimizing how the imager reads barcodes. option to enable it

Enabling

centering beam during imaging means that when the imager is on, a darker

linear decoding and Linear search range have to do with

Check the box in front of the linear decoding

and use the search range scroll box to make a selection from 1 to 6.

red "line" appears in the middle of the scanning area to help in positioning the barcode. Check the box in front of this option to enable it.

The Timeout for laser aiming beam option applies only to terminals with long-range

laser scanners, not imagers. When the user first pulls the trigger, the scanner emits a bright dot, which is used to aim the scanner at a barcode that is far away. This timeout is how long the dot stays on before the scanning beam appears. Enter in the box the number of seconds after which the laser aiming beam will time out.

Click on OK after entering information.

Supported Equipment Manual • January, 2006 2-7

Terminal Setup

Setting Terminal Model and COM Port

To select a specific Hand Held Products terminal model, radio type, or COM port assignment, click on the

To maintain compatibility with existing Hand Held Products Telnet client keyboard layouts, a specific terminal model must be selected from the Terminal Model window.

Options menu as shown.

Saving the Configuration

Click on File and Save As. Enter a name for this configuration.

For the purposes of this example, the name is

2-8 Supported Equipment Manual • January, 2006

vt220.

Terminal Setup

Setting Airloader Auto-Configuration

The configuration download and IP address assignment for each terminal will take place automatically by setting the Airloader Auto-Configuration options.

Click on the

Note: If the Airloader Auto-Configuration window does not display the options, click on

If multiple network adapters are installed on the PC, ensure that the d adapter is selected. The adapter selection can be changed by

Airloader option in the Tools menu.

Advanced<< button.

the

esired network

clicking on the

Chang

button.

Supported Equipment Manual • January, 2006 2-9

Terminal Setup

This powerful s nt tool is described in detail in Airloader AutoConfiguration

terminal conf that all of

To assign terminal IP addresses automaticall the boxes as show

From and To boxes as shown in the following figure.

in the

oftware manageme

. For now, it is sufficient simp

igu o

ration and IP address, both

the ch h

eck boxes are checked as s

n he

above. Then click on t

Ad nd enter the desired range

ly to use it for assignment of the initial

f which can be easily changed later. Ensure

own above.

y over the wireless network, check all of

dresses button a

After setting the address range, click on screen and then click on the box next t

2-10 Supported Equipment Manual • January, 2006

OK to return to the A loader A Terminal/Gro p Manag r.

u e

ir uto-Configuration

Terminal Setup

The display expands to show the default terminal group. Next, click on the icon and use the

Browse button to select the configuration file saved earlier.

New Group

Check the addresses, software, and configuration files to the terminals. Click on the

Active box, and the system is now configured to automatically download IP

box in the

upper right corner to return to the main menu.

Note: The software does not need to be authorized now. It can be authorized later, after a

Telnet session has been established. The procedure is described in the section

entitled Authorizing PowerNet.

Supported Equipment Manual • January, 2006 2-11

Terminal Setup

Configuring the Terminal for Download

The 7400 and 9500 terminals are configured for download using ActiveSync, as

described in the Sending Configuration Files to the 7400/9500 Terminal section.

The following is the cold boot sequence that each requires.

Cold Booting the Terminal

Following Power OFF, press the ESC and CTRL keys for several seconds, then release.

Troubleshooting

Error Indication

No AirLoad Manager Found

Manager not Active

Possible Cause Corrective Action

AirLoad Manager not active, or not installed on the LAN segment

Ensure that PC with Twin Client Manager is on same segment and that PC is operating. If PC is not on same segment, enter address of PC in response to the terminal prompt.

Previously identified

Same as above. AirLoad Manager is no longer found.

After taking the corrective action, the terminal must be cold booted. A successful

n and download is shown by the Twin Client main menu below. wireless connectio

Keypress To Continue

Not

e: The date of 2006 is updated on the terminal at the time of a new release.

The term stem.

inal is now ready to establish a Telnet session with the host sy

wer, Radio, and Signal Icons

The following icons are found at the lower left corner of the Windows-based* term

inal screen.

T power status icons indicate a wall outlet power source ( ) or the

remaining battery power level (low =

radio association icons indicate if terminal is connected to the radio

The

icon(darker

= connected, lighter icon = not connected).

, moderate = , high = ).

The link reception icons indicate signal strength

(low =

, moderate = , high = ).

To utilize these icons, select Settings, and then Terminal Operation. Click in the Use GUI menus and screens check box, and click on OK.

Then select

* for Pocket PC 2003 and later, and Windows CE 4.2 and later

Terminal, and Send Configuration Files to Terminal.

2-12 Supported Equipment Manual • January, 2006

Terminal Setup

Standard Setup

The default terminal setup is sufficient for most installations. However, to meet sitespecific requirements, it may be necessary to customize terminal operation. The standard setup options simplify this process a

• Using the

• Using the Twin Client terminal menu system.

Twin Client Manager.

nd can be modified by the following methods:

This section describes how systems to set up the terminal. Also described are the methods for authorizing the terminal software.

to use the Twin Client Manager and the terminal menu

Setup Using Twin Client Manager

The Twin Client Manager provides a Standard Settings tab for automatic setup of the

terminals. Choose according to the emulation selected, each of which i

VT and HP Settings

Select the VT and HP emulation setup by clicking on the S

Emulation menu, as shown below.

Then click on the VT100, VT220, or HP700 selection, as shown below.

Standard under the View menu. The options within this tab vary

s described below.

ettings menu and then the

k on OK after the selection is made, and return to the main Twin Client Manager Clic

menu. The standard settings tab will now reflect the settings for VT/HP emulation.

Supported Equipment Manual • January, 2006 2-13

Terminal Setup

Quadrant Mode

This scrolling list option defines the rules by which the terminal display is positioned in the larger host display. As defined by Twin Client, quadrants are fixed position "windows" in the host display, and the terminal display is located on whatever quadrant contains the current cursor position.

Off disables quadrant processing and Twin Client simply centers the current host

input field in the terminal display.

On enables quadrant processing. However, inpu

boundaries result in a shift to the left in o er to locate as much of the current input

t fields that cross quadrant

field on the terminal display.

Soft always positions on a quadrant boundary regardless of input field boundaries

Viewing keys are enabled.

Hard is the same as Soft except the viewing keys are disabled.

Lock locks the terminal display origin (upper left corner) to fixed row and column

(x,y) coordinates in the host display. The coordinates are zero-based.

Font

The Font Size scroll box allows you to choose the font size and the Bold Font check box enables (checked) or disables (unchecked) the display of characters in bold font.

2-14 Supported Equipment Manual • January, 2006

Terminal Setup

Key Click

This check box enables (checked) or disables (unchecked) audible key clicks from the terminal, provided that the manufacturer supports the control of terminal key click sound. The default value is

Printer Type

on (checked).

This scrolling list selects the attached printer type. The default value is none, indicating that no printer is attached.

5250 Settings

Select the 5250 emulation setup by clicking on the Settings menu and then the

Emulation menu, as shown below.

Then click on the 5250 selection, as shown below.

Click on OK after the selection is made, and return to the main Twin Client Manager

menu. The standard settings tab will now reflect the settings for 5250 emulation.

Supported Equipment Manual • January, 2006 2-15

Terminal Setup

Quadrant Mode

This scrolling list opt the larger host display "windows" in the h contains the curren

Off disables quadr

input field in the t

On enables quadrant processing. However, input fields that cross quadrant

boundaries result in

ion defines the rules by which the terminal display is positioned in

. As defined by Twin Client, quadrants are fixed position

ost display, and the terminal display is located on whatever quadrant

t cursor position.

ant processing and Twin Client simply centers the current host

erminal display.

a shift to the left in order to locate as much of the current input

field on the terminal display.

Soft always positions on a quadrant boundary reg

Viewing keys are

Hard is the sam

Lock locks the te

(x,y) co

Font

ordinates in the host display. The coordinates are zero-based.

enabled.

e as Soft except the viewing keys are disabled.

rminal display origin (upper left corner) to fixed row and column

ardless of input field boundaries.

The Font Size scroll b enables (checked) or

ox allows you to choose the font size and the Bold Font check box

disables (unchecked) the display of characters in bold font.

2-16 Supported Equipment Manual • January, 2006

Terminal Setup

Key Click

This check box enables (checked) or disables (unchecked) audible key clicks from the terminal, provided that th The default value is

Printer Type

This scrolling list sel

e manufacturer supports the control of terminal key click sound.

(checked).

ects the attached printer type. The default value is none, indicating

that no printer is attached.

270 Settings

Select the 3270 emulation s ettings menu and then the

Emulation menu, as shown below.

etup by clicking on the S

Then click on the 3270 selection, as shown below.

Click on OK after the selection is made, and return to the main Twin Client Manager

tings tab will now reflect the settings for 3270 emulation. menu. The standard set

Supported Equipment Manual • January, 2006 2-17

Terminal Setup

Quadrant Mode

ontains the current cursor position.

Off disables quadrant processing

input field in the terminal display

On enables quadrant processing. However, input fields that cross quadrant

boundaries result in a shift to the left in order to locate as much of the current inpu field on

Soft always positions on a quadrant boundary regardless of input field boundaries

the terminal display.

and Twin Client simply centers the current host .

Viewing keys are enabled.

Hard is the same as Soft except the viewing keys are disabled.

Lock locks the terminal display origin (upper left corner) to fixed row and column

(x,y) coordinates in the host display. The coordinates are zero-based

Font

The Font Size scroll box allows you to choose the font size and the Bold Font check box enables (checked) or disables (unchecked) the display of characters in bold font.

2-18 Supported Equipment Manual • January, 2006

Terminal Setup

Key Click

This check box enables (checked) or disables (unchecked) audible key clicks from the terminal, provided that the manufacturer supports the control of terminal key click sound. The default value is

Printer Type

on (checked).

This scrolling list selects the attached printer type. The default value is none, indicating

that no printer is attached.

Terminal Setup Using Twin Client Menus

The Twin Client terminal software provides an internal menu system for configuring parameters on the terminal and switching between Server and Telnet modes. To access this menu system, press uppercase

Keypress to Continue

C at the startup screen shown below.

For the 7400 terminal, the following menu appears:

Edit Menu Options Edit Mobile Unit IP Edit Server/Host IPs Edit Radio Option Edit License Key Run Site Survey Switch Client Modes Run Client Emulator Exit to OS

For the 9500 terminal:

In thick (Telnet) mode, the following menu appears:

Edit Server/Host IPs Edit License Key Switch Client Modes Run Client Emulator Exit to OS

In thin (Server) mode, the following menu appears:

Edit Server/Host IPs Run Site Survey

Switch Client Modes Run Client Emulator Exit to OS

Supported Equipment Manual • January, 2006 2-19

Terminal Setup

Use the Up-Arrow and Down-Arrow keys to navigate the menu, and press Enter to select

the highlighted option. Each m

enu option is described below.

Edit Mobile Unit IP

The IP list c Enter the

IP 206.232.71.38 SN 255.255.255.0 RT 206.232.71.1 <F3>

ontains the terminal IP address, the Subnet Mask and the Router IP address.

appropriate address and select <F3> to save and/or <F7> to Quit.

Save <F7> Quit

Edit Server/Host IPs

If the host IP address(es) were not pre-configured as described in

section of Configuring the M

anager, or if you wish to change those settings using the

the Setting the Servers

terminal menus, select this option and enter up to four Host IP addresses as required.

Host 0 IP 206.183.67.155 Port 23__

<F3> Save <F7> Quit

Press <F3> to save the configurations.

Edit Radio Option

This function acts as a password to join the radio network. Terminals associating with an Access Point must supply a matching value, determined by their configurations, or their association requests will be ignored.

ID tsunami____________

<F3> Save <F7> Quit

Edit License Key

The client software can be authorized automatically, as described in the next section,

Authorizing PowerNet. This menu option permits authorization of each terminal

manually. Select this option to obtain the terminal's Identification Code, which is used to obtain the Authorization code from the Connect web site, as described in the next section.

The 12-digit value displayed at the top of the terminal screen is the Identification Code for the terminal.

2-20 Supported Equipment Manual • January, 2006

+ 102 hidden pages