HandHeld 9500 User Manual 2

Dolphin® 9500 Series

Mobile Computer

Microsoft® Windows Mobile® 5.0

™

Quick Start Guide

Dolphin 9500 Series Quick Start Guide

Dolphin 9500 Series Terminals

There are four terminals in the Dolphin 9500 Series:

Dolphin 9500 Ergonomic form factor for single-handed use.
Dolphin 9550 Integrated pistol grip for high-volume scanning applications.
Dolphin 9501 Flashlight form factor with a laser scanner and imager.
Dolphin 9551 Integrated pistol-grip with a laser scanner and imager.

Out of the Box

Verify that the carton contains the following items:

• Dolphin 9500 Series mobile computer (the terminal)

• Main battery pack (7.4v Li-ion)

• Microsoft Companion CD-ROM

• Dolphin 9500 Series Quick Start Guide

Note: If you ordered peripherals and/or accessories, verify that they are also

included with the order.

Be sure to keep the original packaging in case the Dolphin terminal needs to be
returned for service - see page 9.

Dolphin® 9500 Series Mobile Computer Quick Start Guide 1

Hardware Overview

+

The front, side, and bottom panels of all the terminals in the Dolphin 9500 Series are the same.

Front Panel Side Panel

Image Engine window

Decode LED

Magnesium-

alloy top cover

LCD with

Touch Screen

SCAN key

Navigation keys

Keyboard

Bottom Panel

17-pin industrial-grade

mechanical connector

POWER

SCAN

+

L

O

V

SFT

NUM

V

O

L

P

1 2 3

AB

4 5 6

F

E

7 8 9

I

J

- 0

MNO

F1 F2 F3 F4

; :

*

RQ

F5 F6 F7 F8

@

UV

START INS BKSP DEL

Y

Z

CTRL ALT

Scan LED

IrDA COM Port

Access Door to the
Secure Digital (SD)

memory interface

Audio Jack

ESC

P

G

TAB

ENT

G

SEND

C

D

END

G

H

K

L

,

P

S

T

X

W

SP

(2.5mm)

Hand Strap

Hand Strap Clip

Note: Dolphin 9550/9551 terminals do not have a hand strap.

2 Dolphin® 9500 Series Mobile Computer Quick Start Guide

Dolphin 9500/9501 Back Panel

Stylus (in slot)

Speaker

Microphone

(underneath the battery)

Battery Well

Battery

Note: The back panel of the Dolphin 9501 has an expanded bottom housing to

accommodate the laser engine.

Dolphin 9550/9551 Back Panel

Dolphin 9550/9551 terminals feature an integrated pistol-grip on the back panel.

Image Engine

Window

Rubber

Bumpers

Scan Trigger

Pistol-Grip Handle

Rubber Bumper

Stylus (stored in
the handle)

Note: The back panel of the Dolphin 9551 has an expanded bottom housing to

accommodate the laser engine.

Dolphin® 9500 Series Mobile Computer Quick Start Guide 3

Setting Up Dolphin 9500 Series Terminals

1. Unpack the carton and verify its contents - page 4.

2. Install the battery in the terminal - page 4.

3. Charge the main battery in the terminal for a minimum of four hours - page 4.

4. Initialize the terminal - page 5.

Step 1: Install the Main Battery Pack

Use only the Li-ion battery packs provided by
battery pack not sold/manufactured by

!

terminal will void your warranty and may result in damage to the Dolphin terminal or
battery.

Remove the Dolphin 9500/9501 Hand Strap

Dolphin 9500/9501 terminals ship with the
hand strap installed and fastened with a clip on
the bottom panel.

Push the clip of the hand strap down and away
from the terminal. Move the strap up and away
from the bottom panel.

To re-attach the hand strap, slide the clip back
into place on the bottom panel.

Install the Battery

1. Remove the Li-ion battery pack from its
package.

2. Hold the terminal with the front panel
(keyboard) facing down.

3. If necessary, detach the hand strap.

4. Take the battery and insert the end without
the locking tab into the top of the battery
well and push down with a hinging motion
until the locking tab snaps.

5. If necessary, re-attach the hand strap.

To remove the battery pack, detach the hand
strap, press the locking tab on the battery pack away from the bottom panel, and
pull the battery pack up with a hinging motion.

Hand Held Products

Hand Held Products

Clip

. The use of any

in the Dolphin 9500 Series

Hand Strap

Step 2: Charge the Main and Backup Batteries

The power supply consists of two types of battery power: the main battery pack
installed in the back panel and the backup battery located inside the terminal.

The main battery powers the terminal and charges the internal backup battery.
The internal backup battery maintains the data stored in RAM memory and the
keeps the system clock running for up to 30 minutes when the main battery is
completely discharged or removed.

4 Dolphin® 9500 Series Mobile Computer Quick Start Guide

Terminals are shipped with both batteries completely discharged. Charge the
main battery pack for a minimum of four hours before initial use in the
terminal!

For charging, use a Dolphin 9500 Series peripheral and the power cables provided by
Hand Held Products. Use of peripherals or cables not sold/manufactured by Hand Held

!

Products will void the warranty and may damage the terminal.

Step 3: Initialize the Dolphin Terminal

Note: Do NOT press any keys while the terminal is initializing!

1. Apply power to the Dolphin terminal. The screen turns white and the LEDs
flash as the system performs a hard reset.

2. The kernel splash screen displays for a few seconds. The Build numbers
indicate software version numbers for the operating system.

KeyboardBootloader

Kernel

3. When the Windows Mobile splash screen appears, follow the on-screen
directions using the stylus provided by Hand Held Products.

Note: When aligning the screen, press firmly into the center of the cross-hair

target once and release. Do not “double-tap” the target. Alignment should
always be performed with a stylus designed for touch screen
applications. The small point is required for accurate calibration.

4. Wait as Autoinstall begins installing programs. A status bar appears on the
screen that identifies each program as it installs.

Do NOT touch the screen or the keyboard while programs are installing!

5. When Autoinstall is complete, the screen turns white and the LEDs flash as
the terminal performs a soft reset.

6. The kernel splash screen appears again for a few seconds.

7. When initialization is complete, the Today screen appears.

9.XX/9.XX/9.XX/9.XX

Initial
Program
Loader (IPL)

Dolphin® 9500 Series Mobile Computer Quick Start Guide 5

Resetting the Terminal

There are two ways to reset the terminal: a soft reset and a hard reset.

Soft Reset: Press and hold the CTRL + SFT keys.

A soft reset re-boots the terminal without erasing RAM data.

Hard Reset: Press and hold the CTRL + ESC keys.

A hard reset erases all data and applications stored in RAM
memory and re-initializes the terminal.

Peripherals and Accessories

™

Dolphin HomeBase

Dolphin MobileBase

Dolphin QuadCharger

Dolphin Mobile Charger Charges a Dolphin terminal by plugging into a vehicle

Dolphin Net Base Four-slot charging/communication cradle designed for

Dolphin ChargeBase Four-slot charging cradle that stores, powers, and charges a

Dolphin Cable Kits USB or serial cables that charge and communicate with the

Charging/communications cradle with auxiliary battery well.
Data transfers via RS-232 serial or USB ports.

™

Mobile charging/communication cradle. RS-232 serial
transfers data transfers and powers out at 5 volts.

™

Four-slot battery charger that charges four Li-ion batteries in
under four hours. One slot doubles as a battery analyzer.

cigarette lighter/power port.

Ethernet-based communications.

terminal in each slot.

terminal directly, without a cradle.

6 Dolphin® 9500 Series Mobile Computer Quick Start Guide

Technical Assistance

If you need assistance installing or troubleshooting, please call your Distributor or the nearest
Hand Held Products technical support office:

North America/Canada

Telephone: [phone]
Fax number: [phone]

E-mail: [e-mail]

Latin America

Telephone: [phone]
Telephone: [phone]

E-mail: [e-mail]

Brazil

Telephone: [phone]
Fax: [phone]

E-mail: [e-mail]

Mexico

Telephone: [phone]

E-mail: [e-mail]

Europe, Middle East, and Africa

Telephone: [phone]
Fax: [phone]

E-mail: [e-mail]

Asia Pacific

Telephone - Hong Kong: [phone] or
Telephone - China: [phone]

E-mail: [e-mail]

Japan

Telephone: [phone]

E-mail: [e-mail]

Malaysia

Telephone: [phone]

E-mail: [e-mail]

2511-3050

Online Technical Assistance

You can also access technical assistance online at www.handheld.com.

Product Service and Repair

Hand Held Products provides service for all its products through service centers throughout the
world. To obtain warranty or non-warranty service, return the unit to Hand Held Products
(postage paid) with a copy of the dated purchase record attached. Contact the appropriate
location below to obtain a Return Material Authorization number (RMA #) before returning the

Dolphin® 9500 Series Mobile Computer Quick Start Guide 7

product.

North America

Telephone: [phone]
Fax: [phone]

E-mail: [e-mail]

Latin America

Telephone: [phone]
Telephone: [phone]
Fax: [phone]

E-mail: [e-mail]

Brazil

Telephone: [phone]
Fax: [phone]

E-mail: [e-mail]

Mexico

Telephone: [phone]
Fax: [phone]

E-mail: [e-mail]

Europe, Middle East, and Africa

Telephone: [phone]
Fax: [phone]

E-mail: [e-mail]

Asia Pacific

Telephone: [phone]
Fax: [phone]

E-mail: [e-mail]

Japan

Telephone: [phone]
Fax: [phone]

E-mail: [e-mail]

Online Product Service and Repair Assistance

You can also access product service and repair assistance online at www.handheld.com.

8 Dolphin® 9500 Series Mobile Computer Quick Start Guide

Limited Warranty

Hand Held Products, Inc. ("Hand Held Products") warrants its products to be free from defects in
materials and workmanship and to conform to Hand Held Products’ published specifications
applicable to the products purchased at the time of shipment. This warranty does not cover any
product which is (i) improperly installed or used; (ii) damaged by accident or negligence,
including failure to follow the proper maintenance, service, and cleaning schedule; or (iii)
damaged as a result of (A) modification or alteration by the purchaser or other party, (B)
excessive voltage or current supplied to or drawn from the interface connections, (C) static
electricity or electro-static discharge, (D) operation under conditions beyond the specified
operating parameters, or (E) repair or service of the product by anyone other than Hand Held
Products or its authorized representatives.

This warranty shall extend from the time of shipment for the duration published by Hand Held
Products for the product at the time of purchase ("Warranty Period"). Any defective product must
be returned (at purchaser’s expense) during the Warranty Period to Hand Held Products’s
factory or authorized service center for inspection. No product will be accepted by Hand Held
Products without a Return Materials Authorization, which may be obtained by contacting Hand
Held Products. In the event that the product is returned to Hand Held Products or its authorized
service center within the Warranty Period and Hand Held Products determines to its satisfaction
that the product is defective due to defects in materials or workmanship, Hand Held Products, at
its sole option, will either repair or replace the product without charge, except for return shipping
to Hand Held Products.

EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE LAW, THE FOREGOING
WARRANTY IS IN LIEU OF ALL OTHER COVENANTS OR WARRANTIES, EITHER
EXPRESSED OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT LIMITATION, ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE.

HAND HELD PRODUCTS’ RESPONSIBILITY AND PURCHASER’S EXCLUSIVE REMEDY
UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE
DEFECTIVE PRODUCT. IN NO EVENT SHALL HAND HELD PRODUCTS BE LIABLE FOR
INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, AND, IN NO EVENT, SHALL
ANY LIABILITY OF HAND HELD PRODUCTS’ ARISING IN CONNECTION WITH ANY
PRODUCT SOLD HEREUNDER (WHETHER SUCH LIABILITY ARISES FROM A CLAIM
BASED ON CONTRACT, WARRANTY, TORT, OR OTHERWISE) EXCEED THE ACTUAL
AMOUNT PAID TO HAND HELD PRODUCTS FOR THE PRODUCT. THESE LIMITATIONS ON
LIABILITY SHALL REMAIN IN FULL FORCE AND EFFECT EVEN WHEN HAND HELD
PRODUCTS MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH INJURIES,
LOSSES, OR DAMAGES. SOME STATES, PROVINCES, OR COUNTRIES DO NOT ALLOW
THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

All provisions of this Limited Warranty are separate and severable, which means that if any
provision is held invalid and unenforceable, such determination shall not affect the validity of
enforceability of the other provisions hereof.

Hand Held Products, Inc. extends these warranties only to the first end users of the products.
These warranties are non-transferable.

The limited duration of the warranty for the Dolphin 9500 Series is as follows:

• Dolphin 9500/9550 terminals with an integrated imager are covered by a two-year limited

warranty.

• Dolphin 9501/9551 terminals with an integrated laser engine are covered by a one-year

limited warranty.

• Touch screens are covered by a one-year limited warranty.

• Dolphin 9500 Series HomeBase, Mobile Base, Mobile Charger, Net Base, ChargeBase, and

QuadCharger are covered by a one-year limited warranty.

• The limited duration of the warranty for batteries is one year. Use of any battery not sold/

manufactured by Hand Held Products may damage the terminal and/or the battery and will
void the warranty. Batteries returned to Hand Held Products in a reduced state may or may
not be replaced under this warranty. Battery life will be greatly increased when following the
battery instructions in the Dolphin 9500 Series User’s Guide.

• Use of any peripheral not manufactured/sold by Hand Held Products will void the warranty.

This includes but is not limited to: cables, power supplies, cradles, and docking stations.

Dolphin® 9500 Series Mobile Computer Quick Start Guide 9

• Use only power adapters approved for use by Hand Held Products. Failure to do so may
result in improper operation or damage to the unit and will void the warranty.

How to Extend Your Warranty

Hand Held Products offers a variety of service plans on our hardware products.
These agreements offer continued coverage for your equipment after the initial
warranty expires. For more information, contact your Sales Representative,
Customer Account Representative, or Product Service Marketing Manager from
Hand Held Products, or your Authorized Reseller.

10 Dolphin® 9500 Series Mobile Computer Quick Start Guide

Dolphin® 9500 Series Mobile Computer Quick Start Guide 11

12 Dolphin® 9500 Series Mobile Computer Quick Start Guide

Disclaimer

Hand Held Products, Inc. (“Hand Held Products”) reserves the right to make
changes in specifications and other information contained in this document
without prior notice, and the reader should in all cases consult Hand Held
Products to determine whether any such changes have been made. The
information in this publication does not represent a commitment on the part of
Hand Held Products.

Hand Held Products shall not be liable for technical or editorial errors or
omissions contained herein; nor for incidental or consequential damages
resulting from the furnishing, performance, or use of this material.

This document contains proprietary information that is protected by copyright. All
rights are reserved. No part of this document may be photocopied, reproduced,
or translated into another language without the prior written consent of Hand
Held Products.

 2007 Hand Held Products, Inc. All rights reserved.

Web Address: www.handheld.com

Trademarks

Dolphin, Dolphin RF, HomeBase, Mobile Base, and QuadCharger are
trademarks or registered trademarks of Hand Held Products, Inc.

Microsoft, Windows, Windows Mobile, Windows NT, Windows 2000, Windows
ME, Windows XP, ActiveSync, Outlook, and the Windows logo are trademarks
or registered trademarks of Microsoft Corporation.

Other product names mentioned in this manual may be trademarks or registered
trademarks of their respective companies and are the property of their respective
owners.

Hand Held Products, Inc.

700 Visions Drive
P.O. Box 208
Skaneateles Falls, NY 13153-0208

95-WM5-QS

Rev A

5/15/07