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GXP2020
User Manual
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User Manual
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Grandstream Networks GXP2020 User Manual

Grandstream Networks, Inc.
GXP-2020 6-line SIP Enterprise Phone
GXP-2020 User Manual www.grandstream.com
Firmware Version 1.1.4.3 support@grandstream.com
TABLE OF CONTENTS
GXP-2020 USER MANUAL
WELCOME .................................................................................................................................................................4
INSTALLATION.........................................................................................................................................................6
EQUIPMENT PACKAGING .............................................................................................................................................6
CONNECTING YOUR PHONE ........................................................................................................................................6
WALL-MOUNT ............................................................................................................................................................7
SAFETY COMPLIANCES................................................................................................................................................8
WARRANTY.................................................................................................................................................................8
PRODUCT OVERVIEW............................................................................................................................................9
USING THE GXP-2020 SIP ENTERPRISE PHONE............................................................................................11
GETTING FAMILIAR WITH THE LCD..........................................................................................................................11
MAKING PHONE CALLS.............................................................................................................................................14
Handset, Speakerphone and Headset Mode..........................................................................................................14
Multiple SIP Accounts and Lines..........................................................................................................................14
Completing Calls...................................................................................................................................................14
Speed Dial.............................................................................................................................................................15
Making Calls using IP Addresses..........................................................................................................................16
Quick IP Call Mode...............................................................................................................................................16
ANSWERING PHONE CALLS .......................................................................................................................................17
Receiving Calls......................................................................................................................................................17
Do Not Disturb......................................................................................................................................................17
PHONE FUNCTIONS DURING A PHONE CALL ...............................................................................................................17
Call Waiting/ Call Hold ........................................................................................................................................17
Mute/delete. ...........................................................................................................................................................17
Call Transfer.........................................................................................................................................................17
5-Way Conferencing..............................................................................................................................................18
Check Voice Messages (Message Waiting Indicator)...........................................................................................18
Asterisk Busy Lamp Field......................................................................................................................................18
CALL FEATURES........................................................................................................................................................19
CUSTOMIZED LCD SCREEN & XML.........................................................................................................................19
XML Phonebook....................................................................................................................................................19
Customizable Idle Screen and Soft-buttons...........................................................................................................19
CON F I G U R A T I O N G U I D E............................................................................ ................................ ..........................20
CONFIGURATION WITH KEY PAD...............................................................................................................................20
CONFIGURATION WITH WEB BROWSER.....................................................................................................................23
Access the Web Configuration Menu ....................................................................................................................23
Definitions.............................................................................................................................................................23
Individual Account Settings...................................................................................................................................28
Saving the Configuration Changes........................................................................................................................30
Rebooting the Phone Remotely..............................................................................................................................30
SOFTWARE UPGRADE & CUSTOMIZATION..................................................................................................31
FIRMWARE UPGRADE THROUGH TFTP/HTTP ..........................................................................................................31
Key Pad Menu................................................................................................................. ......................................31
Web Configuration Interface.................................................................................................................................31
No Local TFTP Server..........................................................................................................................................31
CONFIGURATION FILE DOWNLOAD ...........................................................................................................................32
Managing Firmware and Configuration File Download......................................................................................32
RESTORE FACTORY DEFAULT SETTING.......................................................................................................33
Grandstream Networks, Inc. GXP–2020 Users Manual Page 2 of 33
TABLE OF FIGURES
GXP-2020 USER MANUAL
Figure 1: Connectors on the bottom of the GXP-2020 ...................................................................6
Figure 2: Attach the wall-mount spacers to the GXP-2020.............................................................7
Figure 3: Location of the fixed hangers on GXP-2020....................................................................7
Figure 4: Placing tab for mounting phone to wall............................................................................8
Figure 5: LCD in IDLE (on-hook) and ACTIVE (off-hook) mode...................................................11
Figure 6: Getting Familiar with Key Pad .......................................................................................13
Figure 7: Keypad GUI Call Flow ...................................................................................................22
TABLE OF TABLES
GXP-2020 USER MANUAL
Table 1: Definitions of the GXP-2020 Connectors..........................................................................6
Table 2: GXP-2020 Key Features in a Glance................................................................................ 9
Table 3: GXP-2020 Hardware Specifications ................................................................................. 9
Table 4: GXP-2020 Technical Specifications................................................................................10
Table 5: LCD Button Definitions.................................................................................................... 12
Table 6: LCD Icon Definitions .......................................................................................................12
Table 7: GXP-2020 Button Definitions .......................................................................................... 13
Table 8: GXP-2020 Call Features................................................................................................. 19
Table 9: Key Pad Configuration Menu..........................................................................................20
Table 10: Device Configuration - Status Definitions ..................................................................... 24
Table 11: Device Configuration – Basic Settings Definitions........................................................ 24
Table 12: Advanced User Configuration Page Definitions............................................................ 25
Table 13: SIP Account Configuration Page Definitions ................................................................ 28
GUI INTERFACE EXAMPLES
GXP-2020 USER MANUAL
(http://www.grandstream.com/user_manuals/GUI/GUI_GXP-2020.rar
)
1. S
CREENSHOT OF CONFIGURATION LOGIN PAGE CREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
2. S
CREENSHOT OF STATUS CONFIGURATION PAGE
3. S
4. S
TATUS CONFIGURATION PAGE DEFINITIONS
5. S
CREENSHOT OF ADVANCED USER CONFIGURATION PAGE CREENSHOT OF SIP ACCOUNT CONFIGURATION
6. S
CREENSHOT OF SAVED CONFIGURATION CHANGES
7. S
CREENSHOT OF REBOOT PAGE
8. S
Grandstream Networks, Inc. GXP–2020 Users Manual Page 3 of 33
Welcome
Your Grandstream GXP-2020 features a new sophisticated design and is very easy to use. The GXP­2020 combines advanced feature functionality with the latest technology to offer excellent audio quality, ease of use, expandability, and broad interoperability with 3 enterprise customer.
This 6 line enterprise SIP phone offers more advanced functionality than the GXP2000. It features a larger graphical LCD display, four (4) XML programmable soft-keys, seven (7) programmable hard keys, 5-way conferencing and three (3) adjustable positioning angles. The GXP-2020 also offers dual 10/100Mbps auto-sensing Ethernet ports with integrated P-o-E, secure central configuration with AES encryption, and support for a broad range of voice codecs.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or opera tion
of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning: Please do not use a different power adaptor with the GXP-2020 as it may cause damage to
the products and void the manufa cturer warranty.
• This document is contains links to Grandstream GUI Interfaces. Please download these examples
http://www.grandstream.com/user_manuals/GUI/GUI_GXP-2020.rar
• This document is subject to change without notice. The latest electronic version of this user manual
is available for download @: http://www.grandstream.com/user_manuals/GXP-
2020_User_Manual.pdf
rd
party SIP platforms. It is ideal for the
for your reference.
Grandstream Networks, Inc. GXP–2020 Users Manual Page 4 of 33
• Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
Grandstream Networks, Inc. GXP–2020 Users Manual Page 5 of 33
Installation
.
EQUIPMENT PACKAGING
The GXP-2020 phone package contains:
1) One GXP-2020 Main Case
2) One Handset
3) One Phone Cord
4) One Universal Power Adaptor
5) One Ethernet Cable
6) One High Phone Stand
7) One Low Phone Stand
8) Two Wall Mount Spacers
CONNECTING YOUR PHONE
The connectors of the GXP-2020 are located on the bottom of the device.
Figure 1: Connectors on the bottom of the GXP-2020
GXP Ext
Connection
WAN/LAN RJ-45
10/100Mbps ports
Power
Jack
Headset and
handsetJet
Table 1: Definitions of the GXP-2020 Connectors
GXP Ext Connection
WAN/LAN
Power Jack Headset Jack
Grandstream Networks, Inc. GXP–2020 Users Manual Page 6 of 33
Connects the GXP Ext directly to the GXP using connection cable. Draws power from PoE if provided by network.
10/100Mbps RJ-45 ports for WAN (PC) and LAN connections (switched or routed) Support PoE (802.3af). Draws power from either spare line or signal line
5V DC power port; UL Certified
Two headset jacks: RJ11/2.5mm
WALL-MOUNT
GXP-2020 can be wall mounted. For proper wall mounting please place the two wall-mount spacers into the proper holes on the bottom of the GXP-2020 as show below:
Figure 2: Attach the wall-mount spacers to the GXP-2020
To position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the fixed hangers.
Figure 3: Location of the fixed hangers on GXP-2020
Fixed hangers
To use the handset, pull out the tab (extension downward) from the handset cradle, rotate the tab and plug it
back into the slot with the extension up to hold the handset.
Grandstream Networks, Inc. GXP–2020 Users Manual Page 7 of 33
Figure 4: Placing tab for mounting phone to wall
`
Tab with
Handset
Rest
Tab
extension
Tab with
extension up
AFETY COMPLIANCES
S
The GXP-2020 phone complies with FCC/CE and various safety standards. The GXP-2020 power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.
W
ARRANTY
If you purchased your GXP from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product. Grandstream reserves the right to remedy warranty policy without prior notification.
Grandstream Networks, Inc. GXP–2020 Users Manual Page 8 of 33
Product Overview
GXP-2020 features 6 lines, each with an individual SIP account and offers a large graphical LCD display, four (4) XML programmable soft keys, and seven (7) programmable hard keys. It offers intuitive user interfaces, 5-way conferencing, 2 headset jacks, and three (3) adjustable positioning angles. Like the GXP2000, the GXP-2020 also offers dual 10/100Mbps auto-sensing Ethernet ports with integrated P-o-E, secure central configuration with AES Encryption, superior audio quality (using G.722 wide-band codec) and excellent manageability. The GXP series is fully compatible and interoperable with most
SIP end-user devices, IPPBX and Softswitches.
Table 2: GXP-2020 Key Features in a Glance
Features Benefits
Open Standards Compatible SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A
record and SRV), DHCP (both client and server), PPPoE, TFTP, NTP, Telnet, and TLS.
Superb Audio Quality Advanced Digital Signal Processing (DSP), Silence suppression, VAD, CNG,
AGC.
Network Interface s Dual 10/100mbps Ethernet ports; 2 USB (2.0) host ports, headset jack (RJ11
and 2.5mm jack).
Feature Rich Traditional voice features including caller ID, call waiting, hold, transfer,
forward, block, autodial, off-hook dial, and click to dial.
Advanced Features Multi-line support with dual-color LED, multi-party conferencing, line extension
interface, large back-lit graphic LCD, 5 navigation keys, eleven (11) dedicated buttons for hold, send, speakerphone, headset, transfer, conference (for up to 4 parties), mute, message, Do-not-disturb, phone book, intercom/paging.
Advanced Functionality
Custom down-loadable ring-tones, language support and XML enabled, 3 adjustable positioning angles, wall mountable, AES encryption.
SRTP, SIP over TLS (pending), multi-
Table 3: GXP-2020 Hardware Specifications
LAN Interface (Ethernet ports)
Graphic LCD Display Expansion Module Support
Headset Jack LED Power over Ethernet
Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with auto detection
320 X 160 pixels
Yes (pending)
2.5mm headset port and RJ11 jack
13 LED with different light pattern in dual color (g/r)
Built-in auto-sensing: Cisco and IEEE 802.3af standard: phone draws power from both spare lines or signal lines from Ethernet
Universal Switching Power Adaptor Dimension Weight Temperature Humidity Compliance
Grandstream Networks, Inc. GXP–2020 Users Manual Page 9 of 33
Input: 100-240VAC 50-60 Hz
Output: +5VDC, 1200mA, UL certified
251mm(l) x 202mm(w) x 77mm(h)
1.66kg (3.64lbs)
32 –104
°
F/ 0 – 40°C
10% – 90% (non-condensing)
FCC / CE / C-Tick
Table 4: GXP-2020 Technical Specifications
Lines
6 direct lines with independent SIP accounts, 7 programmable speed dial keys 4 XML programmable soft-keys
Protocol Support
Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols Support multiple SIP accounts and up to 11 media channels concurrently
Support SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856,
3863) for use of 7 MFKs, SIP Dialog package (RFC 4235) Support for SIP MESSAGE method (RFC 3428) Stores up to 100 incoming IM messages (drops IM message 101 plus)
Display
Back-lit 320 X 160 pixels graphic LCD
Feature Keys 11 dedicated keys: hold, send, speakerphone, headset, transfer, conference (up to
5 parties), mute, message, Do-Not-Disturb (DND), phone book, intercom/paging, 5 display/menu navigation keys, dual color (g/r) LEDs
Device Management
NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed devices including behind firewall/NAT
Auto/manual provisioning system, GUI Interface Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS) Expansion interface, Address Book
Audio Features
Full-duplex hands-free speakerphone, headset enabled
Advanced Digital Signal Processing (DSP)
Dynamic negotiation of codec and voice payload length
Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 A/µ-law, G.726-32, G.722 (wide-
band), GSM and iLBC codecs
In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Silence Suppression, VAD (voice activity detection), CNG (comfort noise
generation), ANG (automatic gain control)
Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for
speakerphone mode, Support side tone
Telephony Features
Adaptive jitter buffer control (patent-pending) and packet delay & loss concealment
Intuitive graphic user interface (GUI), downloadable phone book (XML, LDAP),
support for anonymous call using privacy header, MLS (multi language support)
Voice mail indicator, downloadable custom ring-tones, call hold, call transfer
(attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID
display or block, Do-Not-Disturb (DND) and volume control
Multi-party conferencing (up to 5), dial plans, off-hook auto dial, auto answer, early
dial and speed dial
Network and Provisioning
Firmware Upgrades
Advanced Server Features
Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file,
manual or dynamic host configuration protocol (DHCP) network setup
Support NAT traversal using IETF STUN and Symmetric RTP
Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS
Support firmware upgrade via TFTP or HTTP,
Support for Authenticating configuration file before accepting changes
User specific URL for configuration file and firmware files
Message waiting indication, support DNS SRV Look up and SIP Server Fail Over,
Support customizable idle screen via downloading XML by HTTP/TFTP
Security DIGEST authentication and encryption using MD5 and MD5-sess, SRTP, SIP over
TLS (pending)
Grandstream Networks, Inc. GXP–2020 Users Manual Page 10 of 33
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