Grandstream Networks GXP2000 User Manual 2
Grandstream Networks, Inc.
GXP – 2000
SIP Enterprise Phone
GXP– 2000 User’s Manual www.grandstream.com
Firmware Version 1.1.1.14 support@grandstream.com
TABLE OF CONTENTS
GXW- 2000 USER’S MANUAL
WELCOME....................................................................................................................................................4
INSTALLATION............................................................................................................................................5
EQUIPMENT PACKAGING ...............................................................................................................................5
CONNECTING YOUR PHONE ..........................................................................................................................5
WALL MOUNT ............................................................................................................................................... 6
GXP EXTENSION SIDE CAR ..........................................................................................................................6
SAFETY COMPLIANCES .................................................................................................................................7
WARRANTY ..................................................................................................................................................7
PRODUCT OVERVIEW ................................................................................................................................ 8
USING GXP-2000 SIP ENTERPRISE PHONE .......................................................................................... 10
GETTING FAMILIAR WITH LCD ..................................................................................................................... 10
COMPLETING AND ANSWERING PHONE CALLS.............................................................................................. 12
Handset, Speakerphone and Headset Mode........................................................................................12
Multiple SIP Accounts and Lines...........................................................................................................12
Completing Calls...................................................................................................................................12
Making Calls using IP Addresses..........................................................................................................13
Quick IP Call Mode................................................................................................................................13
Receiving Calls......................................................................................................................................13
Call Waiting/ Call Hold...........................................................................................................................13
Call Transfer..........................................................................................................................................13
3-Way Conferencing..............................................................................................................................14
Check Messages (Message Waiting Indicator).....................................................................................14
Mute/Delete...........................................................................................................................................14
Do Not Disturb.......................................................................................................................................14
Speed Dial.............................................................................................................................................14
Asterisk Busy Line Field........................................................................................................................14
Extension Board....................................................................................................................................15
CALL FEATURES ......................................................................................................................................... 15
CUSTOMIZED LCD SCREEN & XML ............................................................................................................. 15
CONFIGURATION GUIDE ..............................................................................................................................16
CONFIGURATION WITH KEYPAD.................................................................................................................16
CONFIGURATION WITH WEB BROWSER .....................................................................................................18
ACCESS THE WEB CONFIGURATION MENU................................................................................................18
END USER CONFIGURATION.....................................................................................................................18
ADVANCED USER CONFIGURATION ...........................................................................................................20
INDIVIDUAL ACCOUNT SETTINGS...............................................................................................................23
Saving the Configuration Changes .......................................................................................................26
Rebooting the Phone from Remote.......................................................................................................26
CONFIGURATION THROUGH SECURE CENTRAL PROVISIONING SERVER ......................................................... 26
SOFTWARE UPGRADE & CUSTOMIZATION..........................................................................................27
Firmware Upgrade through TFTP/HTTP.................................................................................................. 27
Key Pad Menu.......................................................................................................................................27
Web Configuration Interface .................................................................................................................27
No Local TFTP Server...........................................................................................................................27
CONFIGURATION FILE DOWNLOAD ...............................................................................................................28
Managing Firmware and Configuration File Download.........................................................................28
RESTORE FACTORY DEFAULT SETTING.............................................................................................. 29
GLOSSARY OF TERMS ............................................................................................................................ 30
Grandstream Networks, Inc. GXP-2000 Users Manual Page 2 of 33
Firmware 1.1.1.14 Last Updated: 12/2006
TABLE OF FIGURES
GXW- 2000 USER’S MANUAL
FIGURE 1: CONNECTING THE GXP-2000 .........................................................................................................5
FIGURE 2: CONNECTING THE GXP-2000 AND THE GXP-EXTENSION ................................................................. 7
FIGURE 3: GXP-2000 INTERNAL HEADSET WIRING SCHEMA ............................................................................ 7
FIGURE 4: GETTING FAMILIAR WITH KEYPAD .................................................................................................. 11
TABLE OF TABLES
GXW- 2000 USER’S MANUAL
TABLE 1: DEFINITIONS OF THE GXP- 2000 CONNECTORS................................................................................. 5
TABLE 2: GXP KEY FEATURES IN A GLANCE .................................................................................................... 8
TABLE 3: HARDWARE SPECIFICATIONS ............................................................................................................ 8
TABLE 4: GXP-2000 TECHNICAL SPECIFICATIONS ........................................................................................... 9
TABLE 5: LCD ICON DEFINITIONS .................................................................................................................. 10
TABLE 7: GXP-2000 CALL FEATURES ...........................................................................................................15
TABLE 8: KEY PAD CONFIGURATION MENU .................................................................................................... 16
TABLE 9: DEVICE CONFIGURATION – BASIC SETTINGS DEFINITIONS ................................................................ 18
TABLE 10: DEVICE CONFIGURATION - STATUS DEFINITIONS ............................................................................ 19
TABLE 11: ADVANCED USER CONFIGURATION PAGE DEFINITIONS................................................................... 20
TABLE 12: SIP ACCOUNT CONFIGURATION PAGE DEFINITIONS ....................................................................... 23
GUI INTERFACE EXAMPLES
GXW- 2000 USER’S MANUAL
(download GUI Interfaces @
www.grandstream.com/downloads.html)
1. SCREENSHOT OF CONFIGURATION LOGIN PAGE
2. S
CREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
CREENSHOT OF STATUS CONFIGURATION PAGE
3. S
4. S
TATUS CONFIGURATION PAGE DEFINITIONS
5. S
CREENSHOT OF ADVANCED USER CONFIGURATION PAGE
6. SCREENSHOT OF SIP ACCOUNT CONFIGURATION
7. SCREENSHOT OF SAVED CONFIGURATION CHANGES
8. S
CREENSHOT OF REBOOT PAGE
Grandstream Networks, Inc. GXP-2000 Users Manual Page 3 of 33
Firmware 1.1.1.14 Last Updated: 12/2006
Welcome
Thank you for purchasing the Grandstream GXP – 2000 SIP Enterprise Phone, an affordable, high-quality
IP phone designed for the small to large business enterprise.
Grandstream GXP-2000 is a next-generation enterprise SIP telephone that is feature rich, easy to use,
supports Power-over-Ethernet. The GXP-2000 is ideal for the small and medium size business seriously
looking to leverage their broadband network. Leading industry experts consistently recognize the GXP-
2000 as best in class. It recently received the prestigious 2006 “Excellence Award” from Internet
Telephony Magazine.
The GXP-2000 features intuitive user interfaces, four(4) individual lines, dual 10/100mbps Ethernet ports,
graphical LCD display and a secure central configuration. This SIP phone combines feature functionality
with the latest technology to offer excellent audio quality, ease of use, expandability, and broad
interoperability with 3
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
• This document is contains links to Grandstream GUI Interfaces. Please download these examples
http://www.grandstream.com/GUI Interfaces/GXP-2000 for your reference.
• This document is subject to change without notice. The latest electronic version of this user manual
is available for download @:
• Reproduction or transmittal of the entire or any part, in any form or by any m eans, electronic or print,
for any purpose without the express written permission of Grandstream Networks, Inc. is not
permitted.
rd
party SIP platforms. It is ideal for any business communication environment.
http://www.grandstream.com/user_manuals/GXP-2000.pdf
Grandstream Networks, Inc. GXP-2000 Users Manual Page 4 of 33
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Installation
.
EQUIPMENT PACKAGING
The GXP-2000 phone package contains:
1) One GXP-2000 Main Case
2)
One Handset
3) One Phone Co
4) One Universal Pow
5)
One Ethernet Cable
he GX tains:
T P-Extension package con
One GXP-Extension unit
6)
7) One PS2 cable
8) One connection plate
9) One Universal Power Ada
CONNE TING YOUR PHONE
C
Figure 1: Connecting the GXP-2000
rd
er Adaptor
ptor
GXP Ext
Connection
Table 1: Definitions of th
GXP
Ext Connection
WAN/LAN
Connect the GXP Ext directly to the GXP using connection e. Draws power cabl
from PoE.
10/100Mbps RJ-45 ports for WAN (PC) and LAN connections (switched or routed)
Support PoE (802.3af). Draws power from both spare line and signal line
WAN/LAN RJ-45
10/100Mbps ports
e GXP- 2000 Connectors
Power
Jack
Headset Jet
Power Jack
Headset Jack
Grandstream Networks, Inc. GXP-2000 Users Manual Page 5 of 33
Firmware 1.1.1.14 Last Updated: 12/2006
5V DC power port; UL Certified
2.5mm Headset port
WA
LL MOUNT
P-2000 can be w
GX all m one on the wall, place two fixed hangers on the wall,
h
ang the back of the phone on the fixed hangers.
ounted. To position the ph
Top Wall
Mount hole
Bottom Wall
Mount hole
To use the handset, pull out the tab (extension downward) fr
om the handset cradle, rotate the tab and plug it
back into the slot with the extension up to hold the handset.
Tab with
Handset
Rest
extension
Tab with
extension up
EXTENSION SIDE CAR
GXP
GXP-2000 supports two (2) extension side cars, providing up to 112
Each GXP Extensio
mp fie e
ld) and BLA (bridg d line appearance). Connect the first GXP -EXT to the GXP-2000 using the
la
PS2 cable found in the GXP Ext packag
n has 56 multi-purpose keys, dual color LEDs (red/green) and support BLF (busy
e. The first GXP-Ext draws power directly from the phone.
additional programmable extensions.
Connect the second GXP Ext using the connection plate and the PS2 cable. The GXP2000 will
automatically reboot and power up the GXP Extensions. Grandstream recommends, though not requi
to use a separate power supply with the second GXP Ext. NOTE: should your system loose power,
please unplug your devices and power up the GXP-2000 first.
Powering up the system:
red,
1. The GXP-2000 will boot up first;
2. The GXP LEDs will be solid red;
3. The status light in t
4. All of the LED indic
5. The status light at the top right cor
Grandstream Networks, Inc. GXP-2000 Users Manual Page 6 of 33
Firmware 1.1.1.14 Last Updated: 12/2006
he top right corner of the GXP-Ext will blink red;
ators on the GXP-Ext will flash three times;
ner of the GXP-Ext will turn to solid green.
Figure 2: Connecting the GXP-2000 and the GXP-Extension
GXP-2000 w/GXP-Extension GXP
Extension
e
Connecting the GXP-2000
w/GXP-Extension
Reverse side of conn ction
w/connection plate
N
OTE: Ensure your GXP-2000 has the latest firmware at http://www.grandstream.com/y-firmware.htm
IGURE 3: GXP-2000 INTERNAL HEADSET WIRING SCHEMA F
.
N
OTE: A 3.5mm to 2.5mm plug converter is required to use a 2.5mm headset. Purchase a converter at
any electronics store.
AFETY COMPLIANCES S
The GXP-2000 phone
adaptor is compliant with UL standard. Only use the universal power adapter provided with the GXP
package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported
complies with FCC/CE and various safety standards. The GXP-2000 power
power adaptors.
ARRANTY W
If you purcha
phone for replacement, repair or refund. If you purchased the product directly from Grandstream, co
sed your GXP from a reseller, please contact the company where you purchased your
ntact
your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number
before you return the product. Grandstream reserves the right to remedy warranty policy without prior
notification.
Warning:
Please do not use a different power adaptor with the GXP-2000 or the GXP-Extension as
they may cause damage to the products and void the manufacturer warranty.
Grandstream Networks, Inc. GXP-2000 Users Manual Page 7 of 33
Firmware 1.1.1.14 Last Updated: 12/2006
P
roduct Overview
Back View Desk View Side View
Table 2: GXP Key Features in a Glance
Feature Benefit
Open Standards Compatible
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP,
DNS (A record and SRV), DHCP (both client and server), PPPoE,
TFTP, NTP, Telnet, and TLS.
Network Interfaces
Dual 10/100mbps Ethernet ports; 2 USB (2.0) host ports, headset
jack.
Superb Audio Quality
Advanced Digital Signal Processing (DSP), Silence suppression,
VAD, CNG, AGC.
Feature Rich
Standard voice features including caller ID, call waiting, hold, transfer,
forward, block, mute, autodial, off-hook dial, and click to dial.
Advanced Functionality
Multi-line support, multi-party conferencing, up to 112 additional
extensions, headset enabled, intercom, AES encryption.
Advanced Features
Custom down-loadable ring-tones, Multi-language support (MLS),
XML enabled, SRTP & TLS (pending)
Table 3: Hardware Specifications
Feature / Model GXP- 2000
LAN Interface (Ethernet ports)
Graphic LCD Display
Expansion Module Support
Headset Jack
LED
Power over Ethernet
Two (2) 10/100 Full/Half Duplex Ethernet Switch with LAN and PC port
with auto detection
8 line x 22 character; 64 rows x 131 columns in pixels
Yes
2.5mm Headset port
11 LED with different light pattern in dual color (g/r)
Built-in, autosensing: Cisco and IEEE 802.3af standard: can
draw power from both spare lines or signal lines from Ethernet
Universal Switching
Power Adaptor
Dimension
Weight
Temperature
Humidity
Compliance
Input: 100-240VAC 50-60 Hz
Output: +5VDC, 1200mA, UL certified
220mm(l) x 215mm(w) x 57mm(h)
0.82kg (1.8lbs)
32–104
10% - 90% (non-condensing)
FCC / CE / C-Tick
o
F/ 0–40oC
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Table 4: GXP-2000 Techni
Lines
4 direct lines
with 2 -2000 Ext)
Protocol
Support
Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP,
ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols
Support multiple SIP accounts and up to 11 media channels concurrently
Support SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856,
3863) for use of 7 MFKs and GXP-2000EXT, SIP Dialog package (RFC 4235)
Support for SIP MESSAGE method (RFC 3428)S
Stores up to 100 incoming IM messages (drops IM message 101 plus)
Display
Feature Keys
8 line x 22c rows x 130 column in pixels
8 dedicated keys: Me
Send, Mute/Del, 5 disp
Device
Management
NAT-friend
including b
Address Book
Audio Features
Suppo
Suppo
200 n console
0 Extensio
Full-duplex ha one, headset enabled
Advanced Dig
Dynamic nego
Suppo
G.728, G.722
-band and o
In
Silence Suppr NG (comfort noise
generation), ANG (automatic gain control)
Acoustic Echo C
speakerphone m
Support side
loss conceal
itive graphic u ML, LDAP), MLS
Te
lephony
Fe
atures
Intu
(mu
lti lan
Voice ma
Call hold, call tra
ot-Disturb (D
Do-N
l, call log, an
redia
Transfer, hold, fo to
er, early dia onymous call using privacy header
answ l and speed dial. Support for an
Ne
twork and
Pr
ovisioning
Fi
rmware
Up
grades
anced
Adv
er Features
Serv
Security
Via kepad/LCD, W ) central configuration file,
manual or dynam ) network setup
Support NAT trav STUN and Symmetric RTP
Support for IEEE LAN), Layer 3 TOS
Support firmware upport for Authenticating
configuration file ges
User specific URL for configuration file and firmware files
Message waiting indication, support DNS SRV Look up and SIP Server Fail Over,
Support customizable idle screen via downloading XML by HTTP/TFTP
DIGEST authentication and encryption using MD5 and MD5-sess, SRTP over TLS
cal Specifications
with 7 speed dial keys; up to 11 line calls (with an additional 112 lines
daisy-chained GXP
haracter, 64
ssage Button, Hold, Transfer, Conference, Speakerphone,
lay/menu navigation keys, dual color LEDs
emote software upgrade (via TFTP/HTTP) for deployed devices
ly r
d firewall/NAT, Auto/manual provisioning system, GUI Interface,
ehin
rt Layer
2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS)
rt for GXP-2000 Extension console and diagnostic mode for keys on GXP-
nds-free speakerph
ital Signal Processing (DSP)
tiation of codec and voice payload length
rt for G.
723,1 (6.3K), G.729A/B, G.711 µ/A, G.726 (40K/32K/24K/16K),
(wide-band), GSM and iLBC codecs
ut-of-band DTMF (in audio, RFC2833, SIP INFO)
ession, VAD (voice activity detection), C
ancellation (AEC) with Acoustic Gain Control (AGC) for
o
de
tone
, Adaptive jitter buffer control (patent-pending) and packet delay &
men
t
ser interface (GUI), downloadable phone book (X
guage s
il indica loadable custom ring-tones
upport)
tor with indicator, down
nsfer (attended/blind)
ND), call forwarding, call waiting, call waiting caller ID, mute,
d volume control, caller ID display or block
rward, multi-party conferencing, dial plans, off-hook auto dial, au
eb browser, or secure (AES encrypted
ic host configuration protocol (DHCP
ersal using IETF
802.1p/Q tagging (V
upgrade via TFTP or HTTP, S
before accepting chan
Grandstream Networks, Inc. GXP-2000 Users Manual Page 9 of 33
Firmware 1.1.1.14 Last Updated: 12/2006
Using GXP-2000 SIP Enterprise Phone
GETTING WITH LCD
Table 5: LCD Icon
FAMILIAR
Connectiv
and/
SIP Proxy/Se
er ID:
UsDawill show
te
Name
Extension
Speaker -phone
enabled
ity Status
or
rver status
Definitions
Icon LCD Icon Definitions
Handset
enabled
Do Not
Disturb
(blinks)
(located here after boot-up)
Calls
Forwarded
Phone IP Address
Volume
Time
Use any
picture or logo
AM
PM
Connectivity Status / SIP Proxy/Server Icon:
Solid – connected to SIP Server/IP address received
Blinking – physical connection failed
Blank – SIP Proxy/Server not registered
Phone Status Icon:
OFF when the handset is on-hook
ON when the handset is off-hook
Speaker Phone Status Icon:
FLASH when phone rings or a call is pending
OFF when the speakerphone is off
ON when the speakerphone is on
DND Icon:
ON when the “do not disturb” is activated
Activate by pressing MUTE/DEL button twice
Calls Forwarded Icon:
INDICATES calls are forwarded
Follow ‘call forwarding’ procedures
Handset, Speakerphone and Ring Volume Icon:
Each icon appears next to the volume icon
To adjust volume, use the up/down button
Real-time Clock:
Synchronized to Internet time server
Time zone configurable via web browser
AM/PM indicator
Grandstream Networks, Inc. GXP-2000 Users Manual Page 10 of 33
Firmware 1.1.1.14 Last Updated: 12/2006
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