CONNECTING YOUR PHONE ........................................................................................................................................5
USING THE GXP SIP ENTERPRISE PHONE.....................................................................................................13
GETTING FAMILIAR WITH THE LCD..........................................................................................................................13
MAKING PHONE CALLS.............................................................................................................................................16
CONFIGURATION VIA KEYPAD.................................................................................................................................. 23
SAVING THE CONFIGURATION CHANGES...................................................................................................................37
REBOOTING THE PHONE REMOTELY .........................................................................................................................37
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Welcome
Your Grandstream GXP Series IP phone features a new sophisticated design and is very easy to use.
The GXP combines advanced feature functionality with the latest technology to offer excellent audio
quality, ease of use, expandability, and broad interoperability with 3
the enterprise customer.
The GXP Series supports a broad range of codecs, security protection, PoE (except on GXP-280), dual
10/100mbps Ethernet ports and are very easy to manage. Currently, the GXP Series consists of the
following five models: GXP-280, GXP-1200, GXP-2000, GXP-2010 and GXP-2010. Each model delivers
superior audio quality using either a handset, hands-free speakerphone or headset and supports multiparty conferencing, multi-languages, dual-color LEDs, presence and BLF (on most models). Large easyto-read backlit graphical displays (except GXP-280) with multiple XML keys further enhance the user
experience. Some models (GXP-2000 currently) are expandable with one or two expansion module.
The series is based on SIP standard and are interoperable with most 3rd party SIP platforms and opensource platforms.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
Warning: Please do not use a different power adaptor with the GXP as it may cause damage to the
products and void the manufacturer warranty.
•This document is contains links to Grandstream GUI Interfaces. Please download these examples
http://www.grandstream.com/user_manuals/GUI/GUI_GXP.rar for your reference.
•This document is subject to change without notice. The latest electronic version of this user manual
•Reproduction or transmittal of the entire or any part, in any form or by any m eans, electronic or print,
for any purpose without the express written permission of Grandstream Networks, Inc. is not
permitted.
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rd
party SIP platforms. It is ideal for
Installation
EQUIPMENT PACKAGING
Table 1: Equipment Packaging
Main Case
Handset
Phone Cord
Power Adaptor
Ethernet Cable
High Phone Stand
Low Phone Stand
Wall Mount Spacers (2)
The connectors of the GXP1200/2010/2020 are located on the bottom of the device while they are
located on the back side of the GXP280/2000.
Table 2: GXP Connectors
EXT
PC
Connects the GXP Extension unit directly to the GXP using connection cable.
Draws power from PoE if provided by network.
10/100Mbps RJ-45 ports for PC (downlink) connection.
LAN
Power Jack
10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af).
Draws power from either spare line or signal line.
5V DC power port; UL Certified
RJ22 and 2.5mm for GXP-280/2010/2020
Headset Jack
RJ22 for GXP-1200
2.5mm for GXP-2000 HW Rev1.0 or later
Handset Jack
RJ11
GXP-2000EXTENSION UNIT
GXP–2000 supports two (2) extension units, providing up to 112 additional programmable extensions.
Each GXP Extension unit has 56 multi–purpose keys, dual color LEDs (red/green) and support BLF (Busy
Lamp Field) and Presence.
GXP–2000 Extension package contains:
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1) One GXP Extension unit
2) One PS2 cable
3) One connection plate
4) One Universal Power Adaptor
FIGURE 1:CONNECTING THE GXP–2000 AND THE GXP–EXTENSION
GXP–2000 w/GXP–Extension GXP Extension
Connecting the GXP–2000
w/GXP–Extension
Reverse side of connection
w/connection plate
Connect the first GXP –EXT to the GXP–2000 using the PS2 cable found in the GXP Extension package.
The first GXP–Ext draws power directly from the phone. Connect the second GXP Extension unit using
the connection plate and the PS2 cable. The GXP2000 will automatically reboot and power up the GXP
Extensions. Grandstream recommends, though not required, to use a separate power supply with the
second GXP Ext. NOTE: should your system loose power, please unplug your devices and power up
the GXP–2000 first.
Powering up the system:
1. The GXP–2000 will boot up first;
2. The GXP LEDs will be solid red;
3. The status light in the top right corner of the GXP–Ext will blink red;
4. All of the LED indicators on the GXP–Ext will flash three times;
5. The status light at the top right corner of the GXP–Ext will turn to solid green.
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Figure 2: GXP–2000 Internal Headset Wiring Schema
NOTE: For GXP-2000 HW REV. 0.3 and 0.4, a 3.5mm to 2.5mm plug converter is required to use a
2.5mm headset. The converter can be purchased at any electronics store.
SAFETY COMPLIANCES
The GXP phone complies with FCC/CE and various safety standards. The GXP power adaptor is
compliant with the UL standard. Only use the universal power adaptor provided with the GXP package.
The manufacturer’s warranty does not cover damages to the phone caused by unsupported power
adaptors.
WARRANTY
If you purchased your GXP from a reseller, please contact the company where you purchased your
phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact
your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number
before you return the product. Grandstream reserves the right to remedy warranty policy without prior
notification.
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Product Overview
Table 3: GXP Product Models
Model Picture
GXP-280
GXP-1200
Overview
GXP280 is an entry-level SIP phone. It features:
y Single line
y Three soft keys
GXP1200 is an entry-level SIP phone. It features:
y Two lines
y Three XML programmable soft keys
GXP-2000
GXP-2010
GXP2000 is a mainstream SIP phone. It features:
y Four lines
y Seven programmable hard keys
GXP2010 is a key system SIP phone. It features:
y Four lines
y Eighteen programmable hard keys
y Three XML programmable soft keys
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GXP2020 is an executive SIP phone. It features:
y Six lines
y Seven programmable hard keys
y Four XML programmable soft keys
GXP-2020
Table 4: GXP Comparison Guide
Features GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record and SRV), DHCP (both client and server), PPPoE, TFTP, NTP, Telnet, and TLS (pending).
Superb Audio Quality
Advanced Digital Signal Processing (DSP), Silence suppression,VAD, CNG, AGC.
Network Interfaces
Dual 10/100mbps Ethernet ports, headset jack (RJ22 and/or 2.5mmjack).
Feature Rich
Traditional voice features including caller ID, call waiting, hold,transfer, forward, block, autodial, off-hook dial, and click to dial.
Advanced Features
Multi-line support with dual-color LED (except on GXP-280), multi-party conferencing, line extension interface, large back-lit (except onGXP-280) graphic LCD, 5 or 3 navigation keys, dedicated buttons for hold, send, speakerphone, headset, transfer, conference (for up to 5parties depending on model), mute, message, Do-not-disturb, phonebook, intercom/paging.
Advanced Functionality
Custom down-loadable ring-tones, SRTP, SIP over TLS (pending),multi-language support and XML enabled, adjustable positioningangles, wall mountable, AES encryption.
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Table 6: GXP Hardware Specifications
LAN Interface (Ethernet ports)
Graphic LCD Display
Expansion Module Support
Headset Jack
Call Appearance LED
Power over Ethernet
Universal Switching Power Adaptor Dimension
Weight
TemperatureHumidityCompliance
Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port
with auto detection
GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
128x32 pixel
GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
No NoYesPendingPending
128x32 pixel
130x64 pixel
240x120 pixel
320x160 pixel
GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
RJ22 and
2.5mm
2.5mm2.5mm and
RJ22
RJ22
2.5mm and RJ22
Dual color (green/red)
GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
No 3112213
Built-in auto-sensing: Cisco and IEEE 802.3af standard: phone draws power from both spare lines or signal lines from Ethernet (except on GXP-280)
Input: 100-240VAC 50-60 Hz
Output: +5VDC, 1200mA, UL certified
GXP-280 168mm(l) x 200mm(w) x 89.5mm(h)
GXP-1200 210mm(l) x 195mm(w) x 77mm(h)
GXP-2000 220mm(l) x 215mm(w) x 57mm(h)
GXP-2010 210mm(l) x 250mm(w) x 77mm (h)
GXP-2020 251mm(l) x 202mm(w) x 77mm(h)
GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
0.62kg (1.37lbs)
0.86kg (1.91lbs)
0.82kg (1.81lbs)
1.1kg (2.44lbs)
1.66kg (3.64lbs)
32 –104
°
F/ 0 – 40°C
10% – 90% (non-condensing)
FCC / CE / C-Tick
Table 7: GXP Technical Specifications
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Lines
Multiple direct lines with independent SIP accounts, programmable speed dial keys,
XML programmable soft-keys. (except on GXP-280)
Protocol Support
Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP,ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols
Support multiple SIP accounts and up to 11 media channels concurrently
3863) for use of 7 MFKs, SIP Dialog package (RFC 4235)
Support for SIP MESSAGE method (RFC 3428)
Stores up to 100 incoming IM messages (drops IM message 101 plus)
DisplayFeature Keys
Device Management
Back-lit graphic LCD display. (GXP-280 display is not back-lit)
GXP-280
GXP-
GXP-2000GXP-2010 GXP-2020
1200 HOLD YesYesYes Yes YesSPEAKERPHONEYesYesYes Yes YesSEND YesYesYes Yes YesTRANSFERYesYesYes Yes YesCONF YesYesYes Yes YesMUTE YesYesYes Yes YesDND YesYesYes Yes YesHEADSET YesYesYes Yes YesINTERCOM No No No Yes Yes PHONEBOOK No No No YesYesMSG YesYesYes Yes YesMENU YesYesYes Yes YesNAVIGATION (4) Yes (3) YesYesYesYes
NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed devices including behind firewall/NAT
Auto/manual provisioningsystem, GUI InterfaceSupport Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS)
Expansion interface, Address Book