Grandstream Networks GXP User Manual
TABLE OF CONTENTS
GXP USER MANUAL
WELCOME .................................................................................................................................................................
INSTALLATION.........................................................................................................................................................5
EQUIPMENT PACKAGING .............................................................................................................................................5
CONNECTING YOUR PHONE ........................................................................................................................................5
GXP-2000 EXTENSION UNIT.......................................................................................................................................5
SAFETY COMPLIANCES................................................................................................................................................7
WARRANTY.................................................................................................................................................................7
PRODUCT OVERVIEW............................................................................................................................................8
USING THE GXP SIP ENTERPRISE PHONE.....................................................................................................13
GETTING FAMILIAR WITH THE LCD..........................................................................................................................13
MAKING PHONE CALLS.............................................................................................................................................16
ANSWERING PHONE CALLS.......................................................................................................................................19
PHONE FUNCTIONS DURING A PHONE CALL .............................................................................................................19
CALL FEATURES........................................................................................................................................................21
CUSTOMIZED LCD SCREEN & XML.........................................................................................................................21
CONFIGURATION GUIDE ......................................................................................................................................23
CONFIGURATION VIA KEYPAD.................................................................................................................................. 23
CONFIGURATION VIA WEB BROWSER ......................................................................................................................27
SAVING THE CONFIGURATION CHANGES...................................................................................................................37
REBOOTING THE PHONE REMOTELY .........................................................................................................................37
SOFTWARE UPGRADE & CUSTOMIZATION..................................................................................................38
4
FIRMWARE UPGRADE THROUGH TFTP/HTTP..........................................................................................................38
CONFIGURATION FILE DOWNLOAD ...........................................................................................................................39
RESTORE FACTORY DEFAULT SETTING.......................................................................................................40
TABLE OF FIGURES
GXP USER MANUAL
Figure 1: Connecting the GXP–2000 and the GXP–Extension ......................................................6
Figure 2: GXP–2000 Internal Headset Wiring Schema .................................................................. 7
Figure 3: Key Pad GUI Call Flow ..................................................................................................25
TABLE OF TABLES
GXP USER MANUAL
Table 1: Equipment Packaging .......................................................................................................5
Table 2: GXP Connectors ............................................................................................................... 5
Table 3: GXP Product Models .........................................................................................................8
Table 4: GXP Comparison Guide ....................................................................................................9
Table 5: GXP Key Features in a Glance......................................................................................... 9
Table 6: GXP Hardware Specifications......................................................................................... 10
Table 7: GXP Technical Specifications......................................................................................... 10
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Table 8: LCD Buttons.................................................................................................................... 13
Table 9: LCD Icons .......................................................................................................................13
Table 10: GXP Keypad Buttons ....................................................................................................15
Table 11: GXP Call Features ........................................................................................................21
Table 12: Key Pad Configuration Menu ........................................................................................ 23
Table 13: Device Configuration - Status ....................................................................................... 28
Table 14: Device Configuration – Basic Settings.......................................................................... 28
Table 15: Advanced Settings ........................................................................................................30
Table 16: SIP Account Settings ....................................................................................................34
GUI INTERFACE EXAMPLES
GXP USER MANUAL
http://www.grandstream.com/user_manuals/GUI/GUI_GXP.rar)
(
1. S
CREENSHOT OF CONFIGURATION LOGIN PAGE
2. S
CREENSHOT OF STATUS PAGE
3. S
CREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
4. S
CREENSHOT OF ADVANCED USER CONFIGURATION PAGE
5. S
CREENSHOT OF SIP ACCOUNT CONFIGURATION
6. S
CREENSHOT OF SAVED CONFIGURATION CHANGES
7. S
CREENSHOT OF REBOOT PAGE
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Welcome
Your Grandstream GXP Series IP phone features a new sophisticated design and is very easy to use.
The GXP combines advanced feature functionality with the latest technology to offer excellent audio
quality, ease of use, expandability, and broad interoperability with 3
the enterprise customer.
The GXP Series supports a broad range of codecs, security protection, PoE (except on GXP-280), dual
10/100mbps Ethernet ports and are very easy to manage. Currently, the GXP Series consists of the
following five models: GXP-280, GXP-1200, GXP-2000, GXP-2010 and GXP-2010. Each model delivers
superior audio quality using either a handset, hands-free speakerphone or headset and supports multiparty conferencing, multi-languages, dual-color LEDs, presence and BLF (on most models). Large easyto-read backlit graphical displays (except GXP-280) with multiple XML keys further enhance the user
experience. Some models (GXP-2000 currently) are expandable with one or two expansion module.
The series is based on SIP standard and are interoperable with most 3rd party SIP platforms and opensource platforms.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
Warning: Please do not use a different power adaptor with the GXP as it may cause damage to the
products and void the manufacturer warranty.
• This document is contains links to Grandstream GUI Interfaces. Please download these examples
http://www.grandstream.com/user_manuals/GUI/GUI_GXP.rar for your reference.
• This document is subject to change without notice. The latest electronic version of this user manual
is available for download @:
http://www.grandstream.com/user_manuals/GXP_User_Manual.pdf
• Reproduction or transmittal of the entire or any part, in any form or by any m eans, electronic or print,
for any purpose without the express written permission of Grandstream Networks, Inc. is not
permitted.
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rd
party SIP platforms. It is ideal for
Installation
EQUIPMENT PACKAGING
Table 1: Equipment Packaging
Main Case
Handset
Phone Cord
Power Adaptor
Ethernet Cable
High Phone Stand
Low Phone Stand
Wall Mount Spacers (2)
GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
No Yes No Yes Yes
Yes No No Yes Yes
No Yes No Yes Yes
CONNECTING YOUR PHONE
The connectors of the GXP1200/2010/2020 are located on the bottom of the device while they are
located on the back side of the GXP280/2000.
Table 2: GXP Connectors
EXT
PC
Connects the GXP Extension unit directly to the GXP using connection cable.
Draws power from PoE if provided by network.
10/100Mbps RJ-45 ports for PC (downlink) connection.
LAN
Power Jack
10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af).
Draws power from either spare line or signal line.
5V DC power port; UL Certified
RJ22 and 2.5mm for GXP-280/2010/2020
Headset Jack
RJ22 for GXP-1200
2.5mm for GXP-2000 HW Rev1.0 or later
Handset Jack
RJ11
GXP-2000 EXTENSION UNIT
GXP–2000 supports two (2) extension units, providing up to 112 additional programmable extensions.
Each GXP Extension unit has 56 multi–purpose keys, dual color LEDs (red/green) and support BLF (Busy
Lamp Field) and Presence.
GXP–2000 Extension package contains:
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1) One GXP Extension unit
2) One PS2 cable
3) One connection plate
4) One Universal Power Adaptor
FIGURE 1: CONNECTING THE GXP–2000 AND THE GXP–EXTENSION
GXP–2000 w/GXP–Extension GXP Extension
Connecting the GXP–2000
w/GXP–Extension
Reverse side of connection
w/connection plate
Connect the first GXP –EXT to the GXP–2000 using the PS2 cable found in the GXP Extension package.
The first GXP–Ext draws power directly from the phone. Connect the second GXP Extension unit using
the connection plate and the PS2 cable. The GXP2000 will automatically reboot and power up the GXP
Extensions. Grandstream recommends, though not required, to use a separate power supply with the
second GXP Ext. NOTE: should your system loose power, please unplug your devices and power up
the GXP–2000 first.
Powering up the system:
1. The GXP–2000 will boot up first;
2. The GXP LEDs will be solid red;
3. The status light in the top right corner of the GXP–Ext will blink red;
4. All of the LED indicators on the GXP–Ext will flash three times;
5. The status light at the top right corner of the GXP–Ext will turn to solid green.
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Figure 2: GXP–2000 Internal Headset Wiring Schema
NOTE: For GXP-2000 HW REV. 0.3 and 0.4, a 3.5mm to 2.5mm plug converter is required to use a
2.5mm headset. The converter can be purchased at any electronics store.
SAFETY COMPLIANCES
The GXP phone complies with FCC/CE and various safety standards. The GXP power adaptor is
compliant with the UL standard. Only use the universal power adaptor provided with the GXP package.
The manufacturer’s warranty does not cover damages to the phone caused by unsupported power
adaptors.
WARRANTY
If you purchased your GXP from a reseller, please contact the company where you purchased your
phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact
your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number
before you return the product. Grandstream reserves the right to remedy warranty policy without prior
notification.
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Product Overview
Table 3: GXP Product Models
Model Picture
GXP-280
GXP-1200
Overview
GXP280 is an entry-level SIP phone. It features:
y Single line
y Three soft keys
GXP1200 is an entry-level SIP phone. It features:
y Two lines
y Three XML programmable soft keys
GXP-2000
GXP-2010
GXP2000 is a mainstream SIP phone. It features:
y Four lines
y Seven programmable hard keys
GXP2010 is a key system SIP phone. It features:
y Four lines
y Eighteen programmable hard keys
y Three XML programmable soft keys
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GXP2020 is an executive SIP phone. It features:
y Six lines
y Seven programmable hard keys
y Four XML programmable soft keys
GXP-2020
Table 4: GXP Comparison Guide
Features GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
LCD Display
Number of Lines
Programmable
Hard Keys
Soft Keys
Extension Module
128x32 pixel 128x32 pixel 130x64 pixel 240x120 pixel 320x160 pixel
1 2 4 4 6
No No 7 18 7
3 3 No 3 4
No No
Yes, up to 2
Yes Yes
Expansion
Modules, 56
nodes each
Table 5: GXP Key Features in a Glance
Features Benefits
Open Standards Compatible
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP,
DNS (A record and SRV), DHCP (both client and server), PPPoE,
TFTP, NTP, Telnet, and TLS (pending).
Superb Audio Quality
Advanced Digital Signal Processing (DSP), Silence suppression,
VAD, CNG, AGC.
Network Interfaces
Dual 10/100mbps Ethernet ports, headset jack (RJ22 and/or 2.5mm
jack).
Feature Rich
Traditional voice features including caller ID, call waiting, hold,
transfer, forward, block, autodial, off-hook dial, and click to dial.
Advanced Features
Multi-line support with dual-color LED (except on GXP-280), multi-
party conferencing, line extension interface, large back-lit (except on
GXP-280) graphic LCD, 5 or 3 navigation keys, dedicated buttons for
hold, send, speakerphone, headset, transfer, conference (for up to 5
parties depending on model), mute, message, Do-not-disturb, phone
book, intercom/paging.
Advanced Functionality
Custom down-loadable ring-tones, SRTP, SIP over TLS (pending),
multi-language support and XML enabled, adjustable positioning
angles, wall mountable, AES encryption.
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Table 6: GXP Hardware Specifications
LAN Interface (Ethernet ports)
Graphic LCD Display
Expansion Module Support
Headset Jack
Call Appearance LED
Power over Ethernet
Universal Switching
Power Adaptor
Dimension
Weight
Temperature
Humidity
Compliance
Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port
with auto detection
GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
128x32
pixel
GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
No No Yes Pending Pending
128x32
pixel
130x64
pixel
240x120
pixel
320x160
pixel
GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
RJ22
and
2.5mm
2.5mm 2.5mm and
RJ22
RJ22
2.5mm and
RJ22
Dual color (green/red)
GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
No 3 11 22 13
Built-in auto-sensing: Cisco and IEEE 802.3af standard: phone
draws power from both spare lines or signal lines from Ethernet
(except on GXP-280)
Input: 100-240VAC 50-60 Hz
Output: +5VDC, 1200mA, UL certified
GXP-280 168mm(l) x 200mm(w) x 89.5mm(h)
GXP-1200 210mm(l) x 195mm(w) x 77mm(h)
GXP-2000 220mm(l) x 215mm(w) x 57mm(h)
GXP-2010 210mm(l) x 250mm(w) x 77mm (h)
GXP-2020 251mm(l) x 202mm(w) x 77mm(h)
GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020
0.62kg
(1.37lbs)
0.86kg
(1.91lbs)
0.82kg
(1.81lbs)
1.1kg
(2.44lbs)
1.66kg
(3.64lbs)
32 –104
°
F/ 0 – 40°C
10% – 90% (non-condensing)
FCC / CE / C-Tick
Table 7: GXP Technical Specifications
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Lines
Multiple direct lines with independent SIP accounts, programmable speed dial keys,
XML programmable soft-keys. (except on GXP-280)
Protocol
Support
Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP,
ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols
Support multiple SIP accounts and up to 11 media channels concurrently
Support SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856,
3863) for use of 7 MFKs, SIP Dialog package (RFC 4235)
Support for SIP MESSAGE method (RFC 3428)
Stores up to 100 incoming IM messages (drops IM message 101 plus)
Display
Feature Keys
Device
Management
Back-lit graphic LCD display. (GXP-280 display is not back-lit)
GXP-280
GXP-
GXP-2000 GXP-2010 GXP-2020
1200
HOLD Yes Yes Yes Yes Yes
SPEAKERPHONE Yes Yes Yes Yes Yes
SEND Yes Yes Yes Yes Yes
TRANSFER Yes Yes Yes Yes Yes
CONF Yes Yes Yes Yes Yes
MUTE Yes Yes Yes Yes Yes
DND Yes Yes Yes Yes Yes
HEADSET Yes Yes Yes Yes Yes
INTERCOM No No No Yes Yes
PHONEBOOK No No No Yes Yes
MSG Yes Yes Yes Yes Yes
MENU Yes Yes Yes Yes Yes
NAVIGATION (4) Yes (3) Yes Yes Yes Yes
NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed devices
including behind firewall/NAT
Auto/manual provisioning system, GUI Interface
Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS)
Expansion interface, Address Book
Audio Features
Full-duplex hands-free speakerphone, headset enabled
Advanced Digital Signal Processing (DSP)
Dynamic negotiation of codec and voice payload length
Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 a/µ-law, G.726-32, G.722 (wide-
band), GSM and iLBC codecs
In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Silence Suppression, VAD (voice activity detection), CNG (comfort noise
generation), ANG (automatic gain control)
Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for
speakerphone mode, Support side tone
Telephony
Features
Adaptive jitter buffer control (patent-pending) and packet delay & loss concealment
Intuitive graphic user interface (GUI), downloadable phone book (XML, LDAP),
support for anonymous call using privacy header, MLS (multi language support)
Voice mail indicator, downloadable custom ring-tones, call hold, call transfer
(attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID
display or block, Do-Not-Disturb (DND) and volume control
Multi-party conferencing (up to 5), dial plan prefix, off-hook auto dial, auto answer,
early dial and speed dial (on some models)
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Network and
Provisioning
Firmware
Upgrades
Advanced
Server Features
Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file,
manual or dynamic host configuration protocol (DHCP) network setup
Support NAT traversal using IETF STUN and Symmetric RTP
Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS
Support firmware upgrade via TFTP or HTTP,
Support for Authenticating configuration file before accepting changes
User specific URL for configuration file and firmware files
Message waiting indication, support DNS SRV Look up and SIP Server Fail Over,
Support customizable idle screen via downloading XML by HTTP/TFTP
Security DIGEST authentication and encryption using MD5 and MD5-sess, SRTP, SIP over
TLS (pending)
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