Gigaset 3010, Gigaset 3000, Gigaset 3000 Comfort, 3000 Classic, 3000 Comfort Service Manual
Information and Communication Products
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J. Junggebauer
Version 2.0 12/00
Service Manual
Gigaset 3010 base station,
Gigaset 3000 Classic handset,
Gigaset 3000 Comfort handset
Level 2.5
Information and Communication Products
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Version 2.0 12/00
1 Table of contents
1 TABLE OF CONTENTS .............................................................................................................................2
2 ADDITIONAL FEATURES AND DIFFERENCES TO GIGASET 2000 ..............................................3
2.1 DECT-
SPECIFIC DETAILS ............................................................................................................................3
3 PROCEDURES ............................................................................................................................................4
3.1 S
ERVICE PROCEDURES FOR GIGASET 3000 CLASSIC ...................................................................................4
3.2 S
ERVICE PROCEDURES FOR GIGASET 3000 COMFORT .................................................................................5
3.3 S
ERVICE PROCEDURES FOR GIGASET 3010 BASE STATION ..........................................................................6
4 INFO STICKER ...........................................................................................................................................8
5 FAULT CODES............................................................................................................................................9
6 FAULT DIAGNOSIS AND ELIMINATION ..........................................................................................10
6.1 F
UNCTIONAL TEST....................................................................................................................................10
6.2 R
ECOGNITION OF TYPICAL CUSTOMER PROBLEMS ....................................................................................12
6.3 C
HECK OF COMPLETE SYSTEM WITH FAULT DESCRIPTION OF CUSTOMER ..................................................16
6.4 C
HECK OF COMPLETE SYSTEM WITHOUT FAULT DESCRIPTION OF CUSTOMER............................................16
6.5 C
HECK OF COMPONENT WITH FAULT DESCRIPTION OF CUSTOMER ............................................................16
6.6 C
HECK OF COMPONENT WITHOUT FAULT DESCRIPTION OF CUSTOMER ......................................................16
6.7 R
EPAIR OF MOBILE UNIT GIGASET 3000 CLASSIC AND COMFORT .............................................................16
6.7.1 Exploded view ................................................................................................................................18
6.7.2 Disassembling ................................................................................................................................19
6.7.3 Assembling .....................................................................................................................................21
6.7.4 Board Layout Gigaset 3000 Classic ..............................................................................................22
6.7.5 Board Layout Gigaset 3000 Comfort.............................................................................................23
6.7.6 Course of repair .............................................................................................................................24
6.7.7 Mobile unit faulty due to humidity .................................................................................................25
6.7.8 No function.....................................................................................................................................26
6.7.9 Charging problems ........................................................................................................................27
6.7.10 SLR (microphone-path faulty)........................................................................................................28
6.7.11 RLR (earphone-path faulty) ...........................................................................................................29
6.8 R
EPAIR OF BASESTATION GIGASET 3010 ..................................................................................................30
6.8.1 Exploded view ................................................................................................................................30
6.8.2 Disassembling ................................................................................................................................31
6.8.3 Assembling .....................................................................................................................................31
6.8.4 Board Layout Gigaset 3010 (German version)..............................................................................32
6.8.5 Course of repair .............................................................................................................................33
6.8.6 Charging problems ........................................................................................................................34
6.8.7 Base station faulty due to lightning stroke .....................................................................................35
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2 Additional features and differences to Gigaset 2000
3000 Classic:
- Improved user interface by soft-keys
- Improved standby time up to: 100 h (NiCd) 220 h (NiMh 1500 mAh)
- Improved time for phone in use up to: 10 h (NiCd) 20 h (NiMh 1500 mAh)
- Call by call support
- Crescendo ringing tone
3000 Comfort:
- Handsfree possible by putting the mobile unit on the table in an upright position
- Headset not supported
- Call by call support
- Radio Signal Strength Indicator
- Key for telephone book
- Standby time up to: 70 h (NiCd) 150 h (NiMh 1500 mAh)
- Time for phone in use up to: 7 h (NiCd) 15 h (NiMh 1500 mAh)
3010 Base station:
- CLIP-function
- No LEDs for charging or on/off-hook
- Caller-list for incoming or missed calls up to 30 entries (with time and date)
- Listening in with a second mobile unit possible
- Crescendo ringing tone
2.1 DECT-specific details
Number of channels: 120
Radio frequency range: 1880 MHz to 1900 MHz (altered for certain countries)
Duplex method: Time-division multiplexing, 10 ms frame length
Channel grid: 1728 kHz
Bit rate: 1152 kBit/s
Modulation: GFSK
Voice coding: ADPCM (32 kBit/s)
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3 Procedures
This chapter shows the hidden service procedures for Gigaset 3000 Classic, 3000
Comfort and 3010 base station.
Note: The service procedures are confidential.
3.1 Service procedures for Gigaset 3000 Classic
Note: Press On-hook-key after every procedure.
PIN-Reset to factory default (0000):
Reset to factory defaults (if unknown PIN, first PIN-Reset):
This is no service-procedure (see user manual).
SW-Version (number in the middle (above 2. arrow) e.g. 16)):
ROM Checksum:
Displaytest:
Press 1, 4 and 7 simultaneously and hold down while you switch on.
With every key you press you alter the display test screen.
1, #, OK, , R, #, R, OK, 1, OK
1, #, OK, , R, #, R, OK, 0, OK
1, 8, OK, 0, 0, 0, 0, OK, 0, OK
1, #, OK, , R, #, R, OK, 4, OK
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3.2 Service procedures for Gigaset 3000 Comfort
Reset PIN and reset to factory defaults:
Displaytest, Software-Version, Speechpath test and Metering mode:
Speechpath test,
microphone to earphone
into the microphone).
SW-Version, Metering mode,
press menu key to switch
can see radio parameters
Switch a direct loop from
(check the path by blowing
Read out software version.
Press “o.k.” to tick it and
off the handset. Now you
during normal usage ***
*** example: 98 - 9 - 04 - 096 - 100
RX - Level
Frequency (0...9)
Time slot (0...11)
Base station code
bit error rate
100 = 100% o. k.
Enter “ R * # R “
as PIN number,
select
“Security“, o.k.
select
“Settings“, o.k.
press 1, 4 and 7 simultaneously
and keep pressed
switch on and keep pressed until Handset
Service is visible, then release all keys
press 46395 (displaytest autom. visible)
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3.3 Service procedures for Gigaset 3010 base station
Note: Press On-hook-key after every procedure.
System-PIN-Reset to factory default (0000):
Reset to factory defaults (if unknown System-PIN, first System-PIN-Reset):
This is no service-procedure (see user manual).
Fundamental reset:
Disconnect mains.
Press paging key on base station and hold down.
Plug in AC- adapter.
Hold key pressed for 25 seconds.
Release paging key.
The base station is now set to factory defaults.
The system-PIN is reset to 0000 and all mobile units are deregistered.
Software Version, EEPROM checksum and RFPI:
A negative acknowledge tone is audible. Scroll with the arrow-downwards softkey
until you reach 80 and press OK.
With each key you press you are toggling between these 3 figures.
On the following page you get a description of the hidden service procedures to
change the following base station settings:
DP-puls-pause-ratio
Earth connection time
Ringing identification
Cradle switch identification
Pause after occupancy
First enter the procedure described on the next page until 3 dashes are visible.
To change the settings you have to enter a 18 digit number when you see 3 dashes
on the display. After entering this number you have to press O.K.
Then you have to disconnect the base station from mains and reconnect it.
4, #, OK, , R, #, R, OK, 8, #, 9, OK
4, #, OK, , R, #, R, OK, OK
3, #, OK, 0, 0, 0, 0, OK, 0, OK
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The following 18 digit numbers are valid for SW-Version 01.015 – 01.019.
First enter this procedure (3 dashes must be visible in the display):
After entering the number don’t forget to confirm with o.k. and disconnect mains
shortly.
18 digit numbers:
- DP-puls-pause-ratio:
1,5/1: 070183392056126569
2/1: 070183392081725544
− Earth connection time:
450ms: 070183382057511350
1200ms: 070183382083110327
700ms: 070183382108709300
- Ringing identification:
23-54 Hz: 070183412064021874
15-75Hz: 070183411654405474
programmable: 070183412883254610
- Cradle switch identification:
800ms: 070183381654429366
2000ms: 070183382883245702
- Pause after occupancy
:
5,5 s: 070183412057519330
11 s: 070183412083120355
7 s: 070183412108717280
4 s: 070183412134318305
4, #, OK, , R, #, R, OK, 18-digit no. , OK
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4 Info sticker
These are the 2 important numbers on the info sticker.
The first number shows the type of the phone.
Example: S30 means new component
S36 means Swap component
852 means Gigaset family
S1301 means 3010 family (S910 for 900; S911 for 1010)
The following 2 characters indicate the country.
B1 means Siemens (Germany (Classic handset also other countries)).
C1 Austria
C4 Australia
.....
The following character shows you the variant.
Euro-PTT-Version, Base with Classic-/ Comfort handset...
The last character indicates the colour.
The second number indicates the date of production.
CT stands for Bocholt.
The next character shows the year of production.
L = 1999
The last character shows the month of production.
1-9 = January to September
O = October
N = November
D = December
S30852-S1301-B101
...............
CT/KN
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5 Fault codes
Code Symptom Cause
D 1 No key function N 10 Not soldered
D 2 No ringing function N 11 Cold soldered
D 3 Charging problems N12 Electric fault
D 4 Display problems N 13 Mechanic fault
D 7 Breaking off calls N 17 Missing component
D 9 Poor call quality (humming, noises) N 34 Dirty component
D 11 No outgoing call possible N 37 Loose component
D 12 No registration/ no call setup N 38 Humidity damage
D 13 Answering machine problems N 39 Lightning stroke damage
D 14 Problems with use of „hands-free“
D 15 Range too short
D 16 Mechanical fault
D 18 Miscellaneous
D 19 SLR (microphone-path faulty)
D 20 RLR (earpiece-path faulty)
D 25 No failure found
D 26 No function
D 28 Diverse procedures programmed wrong
D44 AC-Adapter faulty
A04 Stand-by time/ battery problems
A27 Keypad faulty
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6 Fault diagnosis and elimination
There are different faults that could appear.
Not all incoming components or systems have to be faulty.
The customer could have problems with the operation of the phone or
could have placed it close to a device (PC...) that affects it.
So you won’t identify a fault.
It could also happen, that there is a loose connection in the phone
(due to a cold soldering joint or something else).
So the fault won’t appear each time you test the phone.
There are different possibilities to test a phone depending on the information
you got with the phone.
6.1 Functional Test
There is an incoming and an outgoing test.
The difference between them is that in the outgoing test you make a reset
on the component after testing in case of swap (to deregister, reset PIN and
set to factory defaults). The steps for the mobile unit refer to Gigaset 3000 Classic.
Outgoing test:
1) Displaytest 3000 Classic:
Mobile unit is switched off.
Press 1, 4 and 7 simultaneous and hold down while switching on.
Press any key to alter pattern.
2) Charging-test:
Mobile unit is switched off.
Put mobile unit into charging cradle.
One segment of the battery display has to start blinking automatically
when putting in.
3) Make a fundamental reset on the base station you want to test in case of swap:
Disconnect mains.
Press paging key on base station and hold down.
Plug in AC- adapter.
Hold key pressed for 25 seconds. Release paging key.
The base station is now set to factory defaults.
The system code is set to 0000 and all mobile units are deregistered.
4) Reset mobile unit to factory defaults in case of swap:
1, 8, OK, 0, 0, 0, 0, OK, 0, OK
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The mobile unit is now set to factory defaults (if PIN not =0000, first reset PIN).
5) Register mobile unit at base station:
Press paging key on base station and hold down until beep starts.
Wait until display shows you the free internal numbers.
Confirm the desired internal number by pressing it.
6) There are 2 possibilities of testing the fundamental functions of the telephone:
This is depending on the size of the LSO (number of incoming telephones).
1) Test with PBX (private branch exchange):
a) Ringer test
b) Dialling test
c) Audible test of telephone in send direction (SLR)
d) Audible test of telephone in receive direction (RLR)
with the help of a second phone connected to the PBX.
2) Test with telephone tester (WPG 1000):
- Ringer test
- DC resistance and isolation resistance
- Testing the dial information (DTMF (dual tone multifrequency dialling))
- Testing the dial information (DP (dial pulsing))
- Testing the flash hookswitch (signal key)
- Audible test of telephone in send direction (SLR)
- Audible test of telephone in receive direction (RLR)
7) Reset base station (fundamental reset).
8) Reset mobile unit to factory default.
Incoming test:
only step 1 to 6
INT, , 1 (for base 1), System-Code (default: 0000), OK
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