Fujitsu UP-36-SILV-7X80 Product Data Sheet

ASSURANCEPROGRAM

A wide range of Scanner Services from Fujitsu to protect your investment for up to 5 years, helping your business to be productive and competitive.

Service Descriptions: Workgroup, Departmental and Network Scanners, fi-5015C, fi-6110, fi-7140, fi-7240, fi-7160, fi-7260, fi-7180, fi-7280, fi-5530C2, fi-6010N, N7100 and N1800

On-Site Repair Services

Geared towards business critical support of customers whose scanning is an integral part of their business operations, Fujitsu On-Site Repair Services are focused on xing your equipment on the rst visit.

Scope of On-Site Repair Services:

• Visit by a trained technician carrying a scanner specic spare parts kit.

• Equipment repairs performed on your premises.

• Spare Parts, Labour & Travel costs Included.

Dierent service levels are available including:

• Next Business Day Response.

• 8 Hour Response, 8 Hour Fix.

• 4 Hour Response, 4 Hour Fix (upon request).

• See next page for full details and comparisons.

Our unique approach enables the technician to repair any fault on the rst visit, meeting or exceeding the service level of the Product Warranty or Service Plan that has been purchased.

Advance Exchange

Our Exchange service comprises of rapid permanent replacement of the faulty scanner and includes:

• Delivery of a replacement scanner (becomes customers property).

• Collection of the faulty scanner (becomes property of Fujitsu).

• Two way shipping costs.

• Spare Parts and Labour to repair the faulty scanner.

The replacement product is shipped in a robust shipping carton, complete with scanner specic foam interior to ensure that the replacement scanner arrives undamaged and is ready to go as soon as it arrives. The re-usable shipping carton eliminates damage in transit, whilst signicantly cutting down on waste cardboard in our service operation. This helps us reduce our environmental impact.

Advance Exchange PLUS

For customers who asset tag their devices and require their original tagged scanner returned after repair, we oer Advance Exchange PLUS (Double Exchange). This works exactly the same as Advance Exchange, with the addition of returning your repaired scanner and collecting the temporary scanner. Advance Exchange PLUS includes:

• Delivery of a replacement scanner (temporary loan device).

• Collection of the faulty scanner (returned to the repair centre).

• Delivery of the repaired scanner.

• Collection of the temporary loan device.

• Two way shipping costs (twice).

• Spare Parts and Labour to repair the faulty scanner.

Benets of Services from Fujitsu

Wide Range of Service Plans:

• To suit dierent levels of business process criticality and usage.

Model Specic Spare Parts Kit on every visit:

• Enables rst visit x rate in excess of 95%.

• Reduces downtime, productivity loss and operating costs.

• Improves your productivity and your bottom line.

Manufacturers Service Program

• Peace of Mind - Trust Fujitsu, a global leader in ICT Products & Services.

Compare Service Plans: Workgroup, Departmental and Network Scanners

Features Warranty Bronze Silver Gold Platinum

Service Type

Telephone Hotline Support

Online Support

Remote Desktop Support

Advanced Exchange Product Replacement

Original Product Returned After Repair

Visit by a Technician with Spare Parts Kit

Repairs Performed Onsite

Onsite Service Response / Fix Times

Parts, Labour & Shipping / Travel Included

Scanner replacement if repair not possible

Advance Exchange Advance Exchange

Advance Exchange +

Onsite Service Onsite Service

3 3 3 3 3

3 3 3

Within 1-2 Days

Within 1-2 Days4Within 1-2 Days

3 3

8 hour

Response

3 3 3 3 3

8 hr + 8 hr

Accidental Damage Cover

Available for 1 Year

2-5 Years

Renew upon expiry for See Bronze 1-2 Years

Applicable Models:

Standard Warranty Included in the purchase price of the product.

1-5 Year upgrades available on New scanners at time of scanner

purchase or within 30 days of purchase, upgrades the warranty.

1-2 Year renewals available when Warranty or previous Service

plan has expired.

Within 2-3 days in Estonia, Latvia and Lithuania.

Not available in Estonia, Latvia and Lithuania.

Within 3 day response in Estonia, Latvia and Lithuania.

Geographic Coverage and Availability

Enhanced Service Plans Currently Available in:

Austria

Belgium

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Italy

Latvia

Lithuania

Luxembourg

Netherlands

Norway

Poland

Portugal

Republic of Ireland

Slovakia

1-5 Years

1-2 Years

Denitions:

Advance Exchange: The scanner will be permanently replaced with a fully refurbished ‘As new’ scanner of the same model.

Advance Exchange+: The scanner will be temporarily replaced with a fully refurbished ‘As new’ scanner of the same model. Your scanner will be repaired at the repair centre and delivered back to you afterwards. The temporary scanner will be collected and returned to Fujitsu.

Slovenia

South Africa

Spain

Sweden

Switzerland

United Kingdom

*Limitations Apply.

1-5 Years

1-2 Years

Onsite Repair: The scanner will be repaired by a technician at your premises.

Next Day Response: Technician with a spare parts kit will arrive during business hours between 9am and 5pm, within the next business day and attempt to repair.

8 Hr + 8 Hr: Technician with a spare parts kit will arrive within 8 hours of the fault report and attempt to repair. If repair not possible inside the rst 8 hours, Fujitsu will repair the scanner within a further 8 hours or provide a replacement whilst your scanner is repaired.

1-5 Years

1-2 Years

PFU (EMEA) Limited

Hayes Park Central Hayes End Road, Hayes Middlesex UB4 8FE United Kingdom

Tel: +44 (0)20 8573 4444 Tel: +49 (0)89 32378 0 Tel: +39 02 26294 1 Tel: +34 91 784 90 00

http://emea.fujitsu.com/scanners

PFU (EMEA) Limited

Frankfurter Ring 211 80807 Munich Germany

PFU (EMEA) Limited

Viale Monza, 259 20126 Milano (MI) Italy

PFU (EMEA) Limited

Camino Cerro de los Gamos, 1 28224 Pozuelo de Alarcón Madrid Spain