Declarations of conformity7
Fujitsu Contact Information8
Ports and controls10
Important notes12
First-time setup of your device16
Working with the notebook19
Security functions42
Connecting external devices48
Removing and installing components
during servicing54
Settings in BIOS Setup Utility55
Troubleshooting and tips58
Technical data65
Manufacturer’s notes68
Appendix75
Index86
Copyright and Trademark Information
Fujitsu America, Inco rporated has made every effort to ensure the accuracy and completeness
of this document; however, as ongoing development efforts are continually improving the
capabilities of our products, we cannot guarantee the accuracy of the contents of this
document. We disclaim liability for errors, omissions, or future changes.
Fujitsu, the Fujitsu logo and LIFEBOOK are registered trademarks of Fujitsu Limited
or its subsidiaries in the United States and other countries.
Intel and Intel Core are trademarks or registered trademarks of Intel Corporation or
its subsidiaries in the United States and other countries.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., USA.
The terms HDMI an d HDMI High-Definition Multimedia Interface and the HDMI
Logo are either a registered trademarks or trademarks of HDMI Licensing, LLC
in the United States and/or other countries.
USB Type-C is a trademark or registered trademark of the USB Implementers
Forum in the USA and other countries.
USB Type-C is a trademark or registered trademark of the USB Implementers
Forum in Canada and other countries.
All other trademarks specified here are the property of their respective owners.
Index .................................................................................. 86
Fujitsu5
Contents
6Fujitsu
Declarations of conformity
Declarations of conformity
DECLARATION OF CONFORMITY
according to FCC Part 15
Responsible Party Name: Fujitsu America, Inc.
Address: 1250 E. Arques Avenue
Sunnyvale, CA 94085
Telephone: (408) 746-6000
Declares that product: Base Model Configuration: FUJITSU LIFEBOOK U938
Complies with Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC rules. Operations are subject to the
following two conditions: (1) This device may not cause harmful interference. (2) This
device must accept any interference received, including interference that may cause
undesired operation.
1
1=Dec
Fujitsu7
laration of conformity
Fujitsu Contact Information
Fujitsu Contact Information
Service and Support
You can contact Fujitsu Service and Support in the following ways:
•Toll free phone: 1-800-8Fujitsu (1-800-838-5487)
•Website: "
Fujitsu Shopping Online
Please go to "
Maintaining Latest Configuration
To ensure t hat yo u always have the most current driver updates related to your system, you should
occasionally access the Fujitsu Software Download Manager (FSDM) utility. The FSDM utility is
available from the Fujitsu Support site. FSDM will allow you to view a list of the most current
drivers, utilities and applications to determine whether you have the latest versions. If you have
a Windows 10 opera ting system, you will need to go to the Support Site to download the FSDM
Utility: "
Limited Warranty
Your LIFEBOOK notebook is backed by a Fujitsu International Limited Warranty. Check the
Limited Warranty Terms and Conditions Booklet that came with your note book.
Before you place the call, have the following information ready so that the c ustomer
support representative can provide you with the fastest possible solution:
Pay particular attention to text marked with this symbol. Failure to observe
this warning will endanger your life, will damage the device or lead to loss
of data. The warranty will be invalidated if the device becomes d efective
through failure to observe these w arnings.
Indicates important informa
Fujitsu Contact Information
tion which is required to use the device properly.
►
This style
This style
This style
"This style"indicates
Key
This styleindicates terms and text that are emphasized or highlighted, e.g.: Do not
indicates an activity th at must be performed
indicates a result
indicates data entered
the command line, e.g.
start a program (star
indicates information that is displayed on the screen by a program, e.g.:
Installation is complete.
indicates
•terms and texts used in a software interface, e.g.: Click o n Save.
•names of programs or files, e.g. Windows or setup.exe.
•Cross-references to another section, e.g. "Safety information"
•cross-references to an external source, e.g. a web address: For more
information, go to "
•names of CDs, DVDs and titles or designations of other materials,
e.g.: "CD/DVD Drivers & Utilities"
indicates a key on the keyboard, e.g:
switch off the device
using the keyboard in a program dialogue or at
your password (Name123)oracommandusedto
t.exe)
http://solutions.us.fujitsu.com/"
F10
Fujitsu9
Ports and controls
Ports and controls
This chapter presents the individual hardware components of your device. It gives an
overview of the indicators and connections of the device. Please familiarize yourself with
these components before you start to work with the device.
Front
1
2
3
1
8
1 = Microphone
2 = Webcam
3 = Webcam LED
4 = Status indicators
5 = ON/OFF button
7
4
6 = Fingerprint sensor (optional) or palm
7 = Touchpad
8 = Touchpad buttons
4
5
6
vein sensor (optional)
10Fujitsu
Left-hand side
Ports and controls
123465
1 = DC input connector (DC IN
2 = H DMI port
3 = USB port 3.1 Gen 1 with s y
function (USB Type-C)
Right-hand side
1 = Slot for memory
2 = USB port 3.1 Gen 1 (USB Type-A)
Bottom
cards
)
stem charging
1
4 = USB port 3.1 Gen 1 with cha
(USB Type-A, Anytime USB
5 = Headset port
6 = Smart Card reader
1234
3 = LAN connector (
4 = Security Lock device
pull-out)
1
rging function
charge)
2
1 = Speaker2 = ON/OFF button for rechargeable
Fujitsu11
battery (recessed)
Important notes
Important notes
ImportantnotesNotes
Safety instructions
SafetyinformationInformation,
This chapter contains essential safety information which must be followed
when wo rking with your notebook. Oth er notes also provide useful information
which will help you with your notebook.
Please observe the following safety information.
Please pay special attention to the sections in the manual marked
with the symbol on the left.
When connecting and disconnecting cables, observe the relevant
notes in this operating manual.
Read the information on the ambient conditions in the "
chapter and the "First-time setup of your device", Page 16 chapter before preparing
your notebook for use and switching it on for the first time.
When cleaning the device, please observe the relevant note s in the
section "
Please r efer to the notes in the chapter "
components during servicing", Page 54.
When handling this device, you will come into contact with lead, a chemical which in
California is held to be a possible cause of birth defects and other damage to fertility.
Wash your hands after using the device.
Do not place the device on uneven or unstable surfaces.
Do not place any objects on the device.
Do not apply any pressure to the device.
Do not use the corners of the display to move it.
Turn the display carefully. In doing so, do not use excessive force.
Lift and carry the device by holding it at the bottom and not just at the display.
Prevent harsh impacts, vibrations and shaking of the device and the display.
On devices with touchscreen: Use very little pressure to carefully
tap and write on the display.
Keep the ventilation slots free.
Switch off the device before you put it inside a bag or backpack.
In emergencies (e.g. damage to the device or power cable, entry of liquids
or foreign objects), immediately switch off the device and disconnect the
AC plug. Short circuit, smoke and/or fire may occur as a result. Please
contact your sales outlet or our Hotline/Service Desk.
Cleaning th e notebook", Page 15.
Technical data", Page 65
Removing and installing
notebook complies with the relevant safety regulations for data processing equipment.
This
ou have any questions about setting up your notebook in the intended environment,
If y
ase contact your sales outlet or our Hotline/Service Desk.
ple
12Fujitsu
Important notes
Additional safety notes for devices with
wireless components
If a wireless component (Wireless LAN, Bluetooth) is incorporated in your notebook, you must
be sure to observe the following safety notes when using your notebook:
•Switch off the wire less components when you are in an aircraft or driving in a car.
•Switch off the wireless components when you are in a hospital, an operating
room or near a medical electronics system. The transmitted radio waves
can impair the operation of medical devices.
•Switch off the wireless components, when you let the device get near flammable
gases or into hazardous environments (e.g. gas station, paintshops), as the
transmitted radio waves can cause an explosion or a fire.
For further info rmation on how to switch the wireless components on a nd off, refer
to chapter "
Switching the wireless components on and off", Pa ge 36 .
Energy saving
NotesEnergyPowersaving
Switch the notebo
they are not in us
will then be abl
Energy savin
► Make use of the available energy saving functions as described in chapter
Using the energy saving functions", Page 34.
"
ok off when it is not in use. Switch off any connected external de vice s when
e. If you use the energy saving functions, the notebook uses less power. You
e to work for longer before having to recharge the battery.
The energy effic
You save money
iency is increased and environmental pollution is reduced.
and help protect the environment.
g under Windows
Traveling with your notebook
peration
k
Mobileo
NotesTrans portNoteboo
Please ob
serve the points listed below when traveling with your notebook.
Fujitsu13
Important notes
Before you travel
► Back u p important data s tore d on your hard disk.
NotebookTraveling,notebook
► Switch off the wireless component for data security reasons. With data traffic via a wireless
connection, it is also possible for unauthorized third parties to receive data.
Information on activating data encryption is provided in the docu m entation
for your wireless component.
► If you wish to use your notebook during a flight, check with the flight attendants if its use is safe.
When traveling in other countries
► If you are traveling abroad, check that the AC adapter can be operated with the local AC
voltage. If this is not the case, obtain the appropriate AC adapter for your notebook.
Do not use any other converter!
► Check whether the local AC voltage and the AC cable are compatible. If this is not
the case, buy an AC cable that suits the local conditions.
► Enquire with the corresponding government office of the country you will be traveling to,
whether you m ay use your notebook with its integrated wireless component there.
► Take the necessary travel adapters with you when traveling abroad. Check the following
table to see which travel adapters you will need, or ask your travel organizer.
Power connectionTravel destina tion
United States, Canada, Mexico, parts of Latin
America, Japan, Korea, Philippines, Taiwan
Russia and the Commonwealth of Independent
States (CIS), much of Europe, parts of Latin
America, the Middle East, parts of Africa, Hong
Kong, India, much of south-east Asia
United Kingdom, Ireland, Malaya, Singapore,
parts of Africa
China, Australia, New Zealand
14Fujitsu
Important notes
Transporting the notebook
Protect the notebook from severe shocks and extreme temperatures
(e.g. direct sunlight in a car).
► Switch the notebook off.
► Unplug the AC plug of the AC adapter and all external devices from the power outlets.
► Disconnect the AC adapter cable and the data cables for all external devices.
► Close the LCD screen.
► To protect against damaging jolts and bumps, use a notebook carrying
case to transport your notebook.
Cleaning the notebook
Do not clean any interior parts yourself; leave this job to a service technician.
Only use cleaning products designed for computers. Normal household
cleaners and polishes can damage the markings on the keyboard and the
device, the paintwork or the notebook itself.
Ensure that no liquid enters the notebook.
The LCD screen very sensitive to scratches. Only clean the disp lay
► To prevent the device being switched on unintentionally, remove the AC plug
of the AC adapter from the power outlet.
The casing surfaces may be cleaned with a dry cloth. If particularly dirty, use a cloth which
has been moistened in mild domestic detergent and then carefully wrun g out.
Use disinfectant wipes to clean the keyboard and the touchpad, if present.
Ensure that no liquid enters the device!
Fujitsu15
First-time setup of your device
First-time setup of your devic
First-timesetu pGettingstarted
The battery must be charged if you want to operate your device using the battery.
When used on the move, the bu ilt-in battery provides the device with the necessary power. You
can increase the operating time by using the available energy-saving functions.
For instructions on how to connect external devices (e.g. mouse, printer) to your
device, please refer to the operating manual for your device.
Unpacking and c
► Unpack all the individual parts.
► Check your d
Please read the chapter "Important notes", Page 12.
If your device is equipped with a Windows operating system, the necessary
hardware drivers an d supplied software are already pre-installed.
Beforeswitchingitonforthefirst time, connect the device to the AC voltage using
the AC adapter, see "
remain connected during the whole of the installation process.
A system test is performed when your device is first switched on. Various messages
can appear. The display may remain dark for a short time or may flicker.
Please follow the instructions on the screen.
NEVER switch off your device during the first-time setup process.
Connecting the AC adapter", Page 17. The AC adapter must
hecking the device
If you find that dama ge has occurred during transport, please notify
your local sales outlet immediately!
PackagingTransport
evice for any visible damage which may have occurred during transportation.
e
You may nee
you need t
16Fujitsu
d to reuse the packaging in the future, for example if
o ship your device.
Choosealocation
ChoosealocationSetupACadapter
Choose a suitable location for the device before s etting it up. In doing
so, please follow these instructions:
•Never place the device or the AC adapter on a heat-sensitive surface.
The surface could be damaged as a resu lt.
•Never place the device on a soft surface (e.g. carpeting, upholstered furniture,
bed). T his can block the air vents and cause overheating an d damage.
•The underside of the device heats up during normal operation. Prolonged con tact
with the skin can become unpleasant or even result in burns.
•Place the device on a stable, flat, non-slippery surface. Please note that the
rubber feet of the device may mark certain types of delicate surfaces.
•Keep other objects at least 100 mm / 3.97 inches away from the device
and its AC adapter to ensure adequate ventilation.
•Never cover the ventilation openings of the device.
•Do not expose the device to extreme environmental conditions.
Protect the device against dust, humidity and heat.
Connecting the AC a dapter
MakingreadytouseACadapter
Observe the safety notes in section "Important notes", Page 12.
The s upplied AC cable conforms to the requirements of the country in which
you purchased your device. Make sure that the AC cable is approved for
use in the country in which you intend to use it.
First-time setup of your device
► Connect the AC cable (1) to the AC adapter.
► Plug the AC cable (2) into a power outlet.
► Connect the AC adapter cable (3) to the
DC jack socket (DC IN) of the device.
3
2
1
Fujitsu17
First-time setup of your device
Switching on the device for the first time
Switchingonforthefirsttime
To make it easier to use your device for the first time, the operating system
is pre-installed on the hard disk.
► Switch your device on.
► During the installation process, follow the on-screen instructions.
You c a n find information and help on the Windows operating system functions
on the Internet at "
http://windows.microsoft.com".
Installing Bonus Apps
BonusApps
The Fujitsu Bonus Apps utility can be launched via the Start menu.
► In the Start menu, click on Fujitsu Extras.
► Double-click on the Application folder.
► Double-click on the Fujitsu BonusApps shortcut.
► In the User Account Control dialog, confirm with Yes to launch the Fujitsu Bonus Apps utility
► Select the applications you wish to install by selecting the checkbox adjacent to your selection.
or
► Click Select All if you wo uld like to install all available applications.
Applications that are already installed appear in grey, those that are
available for installation appear in blue.
► To c onfirm your selection, click Install.
Note that in some cases (depending upon which application was selected for
installation) after installation completes, the system will prompt you to reboot.
There are also cases in which if multiple applications are selected to install
but one of them needs a reboot, the system will reboot and continue
installing the rest of the selected applications.
18Fujitsu
Working with the notebook
Working with the notebook
Operation,notebookNotebook
This chapter describes the basics for operating your notebook. Please refer to
Connecting external devices", Page 48 for instructions on how to connect externa l
"
devices such as a mouse and a printer to the notebook.
Please refer to the notes in the chapter "Important notes", Page 12.
Status indicators
Statusindicators
The status indicators provide information about the status of the power supply,
the ha rd disks and the keyboard functions.
F
Fujitsu19
Working with the notebook
DisplayDescription
Power-on indicator/Standby
StandbyindicatorPower-onindicator
•The indicator is illuminated: The notebook is switched on.
•The indicator flashes: T he notebook is in standby mode.
•Indicator is off: The notebook is switched off.
Battery charging indicator/
The battery charging level
•The indicator lights up wh
rechargeable battery is i
•The indicator light is orange: The AC adapter is connected and the battery
is being charged.
•The indicator is flashin
cannot be charged as the
charging process is con
a permissible temper
•The indicator is flashing red: A fault has occurred.
•The indicator lights up white: The rechargeable battery is charged to between
51% and 100% of its maximum capacity.
•The indicator lig
13% and 50% of its
•The indicator lights up red: The rechargeable battery is charged to between
0% and 12% of its maximum capacity.
•The indicator
Drive indicat
DriveIndicator
The indicator
AC connection
is shown by the rechargeable battery indicator.
ite: The rechargeable battery is charged or no
nserted.
g orange: The AC adapter is connected but the battery
battery is too hot or too cold for charging. The
tinued as soon as the rechargeable battery has reached
ature again.
lit up: The AC adapter is not connected.
ht is orange: The rechargeable battery is charged to between
maximum capacity.
is flashing red: A fault has occurred.
or
is illuminated: The hard disk drive is b eing accessed.
Wireless ind
•The indicat
icator
or is illuminated: The wireless components are switched on.
•Indicator is off: The wireless components are switched off.
F Lock indicator
F
IndicatorFLock
The indicator is illuminated: The key combination
Fn
F
+
has been pressed.
Instead of the special functions printed on the function keys, the Fn functions can
be executed by pressing the keys directly (see chapter "
Num Lock indicator
IndicatorNumLock
The indicator is illuminated: The
Num Lock
key has been pressed. The virtual
Hot keys", Page 24).
number keys have been switched on. You can output the characters indicated
on the upper right of the keys.
20Fujitsu
DisplayDescription
Caps Lock indicator
IndicatorCapsLock
The indicator is illuminated: The Caps Lock key has been pressed. All the
characters you type will appear in upper case. In the case of overlay keys, the
character printed on the upper left of the key will appear when that key is pressed.
Scroll Lock indicator
IndicatorScrollLock
The indicator is illuminat
The effect that this key ha
ed: The key combination
s varies between applications.
Switching the notebook on
The power-on indicator of the notebook is lit.
Working with the notebook
Fn+Scr Lk
► Open the LCD screen.
Switchingon
has been pressed.
► Press the ON/OFF button for about one
second to switch on the notebook.
Switching the notebook off
Back up your data and close all applications before you sw itch off your
device. Otherwise data might be lost.
► Shut down the operating system correctly.
Notebook
► If the notebook is not switched off
automatically, press the ON/OFF button
for approx. five seconds.
► Close th e LCD screen.
Fujitsu21
Working with the notebook
Keyboard
KeyboardNumer ickeypadNumerickeypadKeys
The k eyboard of your notebook is subject to continuous wear through normal
use. The key markings are especially prone to wear. The key markings are
liable to wear away over the life of the notebook.
The ke ybo ard has been desig
Some enhanced keyboard fun
The following descriptio
supported by t he keys are d
The following illustrat
ion shows how to access the different characters on keys with overlaid
functions. The example a
ned to provide all the functions of an enhanced keyboard.
ctions are mapped with key combinations.
n of the keys applies to the Windows operating system. Additional functions
escribed in the relevant manuals supplied with your application programs.
pplies when the Caps Lock key has not been activated.
The illustration may di
KeyDescription
Backspace
Backspace
The
cekey
ce
Backspa
Backspa
ffer from your device variant.
key deletes the character to the left of the cursor.
Tab key
Tab
The
Tabkey
moves the cursor to the next tab stop.
Enter key (return)
Enter key
The
entered is executed when you press this key.
EnterkeyReturnEnterLinefeed
terminates a command line. The command you have
22Fujitsu
KeyDescription
Caps Lock
Caps Lock
The
appears in the Windows notification area. In Caps Lock mode, all of the
characters you type appear in upper case. In the case of overlay keys,
the character printed on the upper left of the key will appear when that
key is pressed. To cancel the Caps Lock function, simply press the Caps
Lock key again.
CapsLockkeyCapsLockkey
Shift key
shift
Shift
The
keys, the character prin
thatkeyispressed.
ShiftkeyShift
Fn key
Fn
The
Fnkey
key enables the spe
Windows key
The Windows key switches between the start screen and the last used
application.
Windowskey
Alt key
When pressing the
pressed in combination with other keys.
Context Menu key
Context Menu
The
Working with the notebook
key activates uppercase mode. The corresponding icon
causes uppercase cha
racters to appear. In the case of o verlay
ted on the upper left of the key will appear when
cial functions indicated on overlay keys.
Alt
key, special functions are activated when it is
key opens the menu for the active application.
Ctrl key
Ctrl
When pressing the
key, special functions are activated when it is
pressed in combination with other keys.
Cursor keys
The cursor k
left, or ri
CursorkeysCursorcontrol
eys move the cursor in the direction of the arrow, i.e. up, down,
ght.
Home key
Home
The
key moves the cursor to the beginning of the line, document
page, cell, or screen, depending on where it is displayed.
End key
The
or scre
End
moves the cursor to the end of the line, document page, cell,
key
en, depending on where it is displayed.
Fujitsu23
Working with the notebook
KeyDescription
Insert key
Insert
With the
key, you change between two input modes:
1. Typeover mode: when typing, you overwrite the character at the current
cursor position.
2. Insert mode: when typing, another character is inserted at the current
cursor position. All characters to the right of the cursor are moved one
position further.
Delete key
Delete
With the
key, the character to the right of the cursor is deleted.
Hot keys and function keys
The upper key row on the keyboard is labeled with hot key and function key icons:
1
2
3
1 = Upper key row
3 = Function key
2=Hotkey
Hot keys
Hotkeys
The symbols on the top of the keys represent hot keys.
The hot keys are used to turn on/off and control notebook functions (such as speakers,
microphone, volume, and brightness). Hot ke ys are com fort functions.
The hot keys can be activated as the primary key function when Windows
starts (see Chapter "
Hot keyDescription
24Fujitsu
F-Lock setting", Page 26).
Switching the microphone on/off
This hot key sw itches the microphone off o r on.
SwitchSwitch
Switch the speakers on and off
This hot key switches your notebook’s speakers off and on .
tching
tching
Swi
Swi
Hot keyDescription
Decrease the volume
This hot key reduces the vo lume of the internal speakers.
Decrease
Increase volume
This hot key increases the vo lume of the internal speakers.
Volume
Switch the wireless components on / off
This hot key switches the w ireless components off or on.
SwitchingSwitching
Switch the touchpad a nd t
This hot key combinatio
on or off.
TouchpadTouchpadkeysTouchpad
Decrease the brightness of the screen
This hot key reduces screen brightness.
DecreasebrightnessDecrease
Increase screen brightness
This hot key increases screen brightness.
Increase
Energy saving functions
Use this hot key to activate the energy saving functions (see chapter "
the energy saving functions", Page 34).
Energysavingfunctions
Switch between
Use this hot ke
external moni
Screen outpu
•only on the LC
•on the LCD screen of the notebook and the external monitor at the
same time
•onlyonthe
This setting is useful if you would like a high resolution and a high
refresh rate on an external monitor.
Fn+F10Switchbetweendisplayoutputs
Create screenshot
With this hot key, a screenshot of the current screen image is created and
stored in the clipboard.
Switch virtual number keys on/off
This hot key switches the virtual number pad off or on. The characters
marked at the top right of the k eys are displayed.
Working with the notebook
ouchpad buttons on/off
n switches the touchpad and the touchpad keys
Using
display outputs
y to select which screen(s) is/are used for display if an
tor is connected.
t is possible:
D screen of the notebook
external monitor
Fujitsu25
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