FUJITSU fi-4640S User Manual

C150-E21 1-01EN

fi-4640S Image Scanner

Cleaning and Maintenance

Revisions, Disclaimers

Revisions

Edition Date published Revised contents

01 July, 2001 First edit ion

FCC declaration: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communi­cations. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more
of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Specification No. C150-E211-01EN

FCC warning: Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.

NOTE

• The use of a non-shielded interface cable with the referenced device is
prohibited. The length of the parallel interface cable must be 3 meters (10
feet) or less. The length of the serial interface cable must be 15 meters (50
feet) or less.

• The length of the power cord must be 3 meters (10 feet) or less.

i

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du

Canada.

High Safety Required Use: The Product is designed, developed and manufac­tured as contemplated foe general use, including without limitation, general
office use, personal use and household use, but is not designed, developed and
manufactured as contemplated for use accompanying fatal risks or dangers
that, unless extremely high safety is secured, could lead directly to death,
personal injury, severe physical damage or other loss (hereinafter "High Safety
Required Use"), including without limitation, nuclear power core control, airplane
control, air traffic control, mass transport operation control, life support, weapon
launching control. The Customer shall not use the Product without securing the
sufficient safety required for the High Safety Required Use. In addition, Fujitsu
(or other affiliate's name) shall not be liable against the Customer and/or any
third party for any claims or damages arising in connection with the High Safety
Required Use by the Customer of the Product.

As an ENERGYSTAR ® Partner, Fujitsu Limited declares that this scanner meets
the ENERGYSTAR ® guidelines for energy efficiency. ENERGYSTAR ® is a U. S.
registered mark.

Changes

The contents of this manual may be revised without prior notice.
FUJITSU reserves the right to make changes to any products herein, to im­prove reliability, function, or design, without further notice and without obliga­tion.

Copyrights

All Rights Reserved, Copyright © 2001, FUJITSU LIMITED.
Printed in Japan.
No part of this manual may be reproduced in any form without permission.

ii

Fujitsu Offices

Please send your comments on this manual or on Fujitsu products to the
following addresses:

FUJITSU COMPUTER PRODUCTS OF
AMERICA,INC.
2904 Orchard Parkway,San Jose.
California 95134-2022,U.S.A.
TEL:[phone]
FAX:[phone]
http://www.fcpa.com/

FUJITSU AUSTRALIA LIMITED
Fujitsu Hause 2 Julius Avenue North Ryde
N.S.W 2113 AUSTRALIA
TEL:[phone]
FAX:[phone]
http://www.fujitsu.com.au/

FUJITSU CANADA,INC.
2800 Matheson Blvd.East,Mississauga.
Ontario L4W 4X5,CANADA
TEL:[phone]
FAX:[phone]
http://www.fujitsu.ca/

FUJITSU DEUTSCHLAND GmbH.
Frankfurter Ring 211,
8000 München 40,F.R,GERMANY
TEL:[phone]
FAX:[phone]
http://www.fujitsu.de/

FUJITSU ESPAÑA,S.A
Edificio torre Europa 5
Paseo de la Castellana 95
Madrid 28046,SPAIN
TEL:[phone]
FAX:[phone]
http://www.fujitsu-europe.com/home/

a

FUJITSU FRANCE S.A.
I, Place des Etats-Unis, SILIC 310,
94588 Rungis cedex, FRANCE
TEL:[phone]
FAX:[phone]
http://www.fujitsu-europe.com/home/

FUJITSU COMPUTERS (SINGAPORE) PTE,
LTD.
20 Science Park Road #03-01, Tele Teck Park
Singapore Science Park II, Singapore 117674
Republic of Singapore
TEL:[phone]
FAX:[phone]
http://www.fujitsu-computers.com.sg/

FUJITSU HONG KONG Limited
10/F, Lincoln House, Taikoo Place,
979 King’s Road, Island East, Hong Kong
TEL:[phone]
FAX:[phone]
TLX:62667
http://www.fujitsu.com.hk/

FUJITSU ITALIA S.p.A.
Via Nazario Sauro, 38
20099 Sestos, Giovanni (MI), ITALY
TEL:[phone]
FAX:[phone]
http://www.fujitsu-europe.com/home

FUJITSU NORDIC AB
Kung Hans väg,S-192 68 Sollentuna, SWEDEN
TEL:[phone]
FAX:[phone]
http://www.fujitsu-europe.com/home

FUJITSU EUROPE LTD.
2,Longwalk Road,Stockey Park,Uxbridge
Middlesex,UB11 1AB,U.K
TEL:[phone]
FAX:[phone]
http://www.fujitsu-europe.com/home

FUJITSU LIMITED
International Operations
Marunouchi 1-6-1, Chiyoda-ku,
Tokyo 100 JAPAN
TEL:[phone]
FAX:[phone]
TLX:J2283
Cable:”FUJITSU LIMITED TOKYO”
http://www.fujitsu.co.jp/

iii

Note, Liability

READ ALL OF THIS MANUAL CAREFULLY BEFORE USING THIS PROD­UCT. IF NOT USED CORRECTLY, UNEXPECTED INJURY MAY BE
CAUSED TO USERS OR BYSTANDERS.

While all efforts have been made to ensure the accuracy of all information in
this manual, FUJITSU assumes no liability to any party for any damage caused
by errors or omissions or by statements of any kind in this manual, its updates
or supplements, whether such errors are omissions or statements resulting from
negligence, accidents, or any other cause. FUJITSU further assumes no
liability arising from the application or use of any product or system described
herein; nor any liability for incidental or consequential damages arising from the
use of this manual. FUJITSU disclaims all warranties regarding the information
contained herein, whether expressed, implied, or statutory.

iv

Preface

This manual explains how to clean and maintain the fi-4640S image scanner.
The fi-4640S is a very fast and highly functional image scanner developed for

high quality image processing, using charge-coupled device (CCD) image
sensors. This scanner features high speed simplex scanning with an automatic
document feeder (ADF).

Refer to the Operator’s Guide for basic information about the fi-4640S.

v

Conventions

Important information that requires special attention is indicated as follows:

WARNING

WARNING indicates that serious personal injury may result if you do not follow
a procedure correctly.

CAUTION

CAUTION indicates that minor personal injury, loss of data, or damage to the
scanner may result if you do not follow a procedure correctly.

Official Fujitsu part names are indicated with an initial capital letter, as in the
part name “Pick roller”.

NOTE

A NOTE provides “how-to” tips or suggestions to help you perform a procedure
correctly.

vi

CONTENTS

CHAPTER 1 DESCRIPTION ............................................................... 1-1

CHAPTER 2 CLEANING ..................................................................... 2-1

CHAPTER 3 REPLACEMENT OF PARTS.......................................... 3-1

Units ............................................................................... 1- 2

Assemblies..................................................................... 1- 4

Operator Panel................................................................ 1 -5

Panel Display.................................................................. 1-6

Cleaning Supplies and Area Requiring Cleaning.............. 2-2

Supplies .................................................................... 2- 2

Areas Requiring Cleaning.......................................... 2- 3

Cleaning the ADF............................................................ 2 -4

Cleaning the Flatbed ..................................................... 2-10

Pad Assembly ................................................................ 3-2

Pick Roller ...................................................................... 3-4

CHAPTER 4 TROUBLESHOOTING .................................................... 4-1

Clearing Paper Jams....................................................... 4-2

Initial Checks .................................................................. 4-3

Problem Checklist......................................................... 4-20

vii

CHAPTER

1

DESCRIPTION

DESCRIPTIONCLEANINGREPLACEMENT

CHAPTER

CHAPTER

CHAPTER

2

3

4

REPLA CEMENT OF PARTS

TROUBLESHOOTING

CLEANING

OF PARTS

TROUBLESHOOTING

CHAPTER

1

DESCRIPTION

This chapter describes units, assemblies, indicators and LED
functions.

Units

Assemblies

Operator Panel

Panel Display

1-1

Units

6

1

ADF

2

ADF
lever

3

ADF paper chute

Document cover

7

Document holding pad

5

Stacker

13

Power switch

12

Power inlet

4

Oparator panel

11

EXT
connector

9

Option board slot
(Third party slot)

10

Interface
connector

8

Document bed

1-2

o

N

Function

1

Automatically feeds documents to the reading position.

Opens/closes ADF to enable the removal of jammed documents.

2

3

Holds the documents to be fed by ADF.
Displays the status of the scanner. Also displays buttons that enable the

4

operator to change settings in Feed mode, Manual Feed mode, and Setup
mode.

5

Stacks the read documents.

6

Covers the document to be read.

7

Presses the document to the Document bed.

8

Holds the document to be read. Also called Fl atbed (FB).

9

An option board is installed.

DESCRIPTION

10

11

12

13

Connects to the host system with inte rface cables.

Connects to an optional imprinter.

Connect the power cable from an AC power outlet here.

Pow er s witc h.

1-3

Assemblies

Stacker

Thumb screw

Guide A ASY

Pick roller 2

Pad ASY

Pick roller 1

1-4

Operator panel

The Operator panel is located on the
upper right hand side of the scanner.
The panel consists of an LCD (16
characters x 2 lines), LEDs, and
buttons.

Arrangement

DESCRIPTION

Operator panel

Exit

Enter

Previous

Next

Stop

Send To/

Start

Read
Check

1-5

Panel Display

Button/LED Function

Name of the button and
LED

Button Next

Previous

Exit When you are entering settings on the Operator panel, pressing this button

Enter
Send To/

Start

Stop Operarional only during the read operation when the video interface option is

LED

Read
Check

Function

Displays the next LCD screen.
Displays the previous LCD screen.
Moves the curs or to t he l ef t.
Moves the cursor to the right.

returns you immediately to the Scanner Ready screen.
Enters the parameter currently selected by the cursor.

Operational only while the Read lamp lights when Manual start mode is set or
the video interface option is used, and starts the reading. Some application
software packages might use this button.

used, and stops the reading.
When the Check LED lights, pressing this button releases the error status
(turns off Check and returns to the Scanner Ready screen). Also turns off the

Check lamp.
Indicates that the scanner is On.
Indicates the scanner is reading or ready to read.

l If lit, this indicates that an alarm occurred. Pressing the Stop button

turns the Check lamp Off.

l If it blinks at one second intervals, this means that a jam or double feed

has been detected. If the problem is jammed paper, removing the jammed
paper turns off the Check lamp. If the problem is double feed, pressing
the Stop button turns off the Check lamp.

l If it blinks at four seconds intervals, this means that cleaning the ADF is

necessary.

1-6

Counter Display

The scanner is provided with a
counter display.

Counter Function

Paper counter

Abrasion counter

DESCRIPTION

Paper counter When the

button is pressed

When the
button is pressed

Abrasion counter Abrasion counter counts the accumulated number of the scanned sheet. This

counter increments at every 10 sheets. This counter is useful to check the
cleaning cycle or par ts replac ement cycle. How to reset is described in
Chapter 6 of the Operator’s Guide.

NOTE

When the counter value is 0, no number is displayed.

The paper counter counts the number of scanned sheets
from the star t of re ading until Paper Empty or until an
error is detected. The counter is automatically reset at
the start of r eading. The counter is used for checking
the number of sheets scanned at one time.

This counter increments each time a document is
scanned. The counter is not initialized until the power is
turned off. The counter can be used, for example, for
checking the number of sheets that have been scanned
in one day.

1-7

Panel Display

Operation status

The operation status is indicated by the following messages:
<Power-on>

<Reading>

<Low Power Mode> When the Scanner Display turns Off and the power indicator

remains “On”, the scanner is in the Low Power Mode.

NOTE

One of the following will wake up the scanner:

• Pressing any button.

• Setting the paper on the ADF.

• Sending a command from the host computer.

<Waiting for Start> The scanner displays the following screen when waiting for the

Start button to be pressed:
(Only When the Video Interface
Option is installed.)

<Cleaning request> When the Pick roller cleaning is necessary, the scanner displays

the following on the upper line:

When the ADF glass cleaning is necessary, the scanner displays

the following on the LCD:

Clean the Pick roller or the ADF glass in accordance with the

instructions given in chapter 2, Cleaning the ADF, and chapter 3,

Pick Roller.

1-8

Temporary error

<Hopper empty>

<Jam>

<ADF cover open>

<Double feed error>

DESCRIPTION

This message is displayed if there is no more paper on the ADF

paper chute during a read operation in ADF mode. Fill the ADF

paper chute with paper. To enable the read operation, press the

stop button.

This message is displayed if a document is jammed in the ADF.

See Chapter 4 for removing jammed ducuments.

This message is displayed if the ADF is not closed completely.

Close the ADF completely, and enable the read operation.

This message is displayed when the ADF detects a Double feed

error. Check the document and re-scan it.

1-9

Alarm

One of the following messages is displayed if an error occurs in the scanner. If one of the following
error messages is displayed, turn the power Off and then On again. If the same message is displayed,
contact your service representative.

<Optical alarm>

<FB mechanism alarm>

NOTE

When the total number of sheets scanned by the ADF is less than 100, the message above and the
message below are displayed alternately. Remove the bracket (Shipping Lock) that holds the carrier
in place.

<Motor fuse alarm>

<Lamp fuse alarm>

<Image transfer alarm>
(only when SCSI is used)

<Memory alarm>

1-10

<EEPROM alarm>

<FAN alarm>

<IPC board alarm>

NOTE

When this message is displayed, turn Off system power and then turn it On again. Alternatively,
replace the current cable with one recommended by the manufacturer of the SCSI board. When the
cause of the alarm has been corrected, the scanner automatically resumes operation once power is
turned On again.

DESCRIPTION

1-11

CHAPTER

2

CLEANING

This chapter describes cleaning supplies, areas that require clean­ing, and procedures for cleaning the ADF and the flatbed.

Cleaning Supplies and Areas Requiring
Cleaning

Cleaning the ADF

Cleaning the Flatbed

2-1

Cleaning Supplies and Areas Requiring Cleaning

Document cover

Document
holding pad

Document
bed

Supplies

Supply No.

Cleaning paper 0631180 Every 5,000 sheets 10 sheets
Cleaner F2 0631160 • Plastic rollers (*2) 1 bottle

Cleaner F1 or 0631150 • PAD assembly 1 bottle.
Isopropyl alcohol Every 5,000 sheets Apply Cleaner F1

• Pick roller/Feed rollers/ to cloth.
Glass/Sheet guide

Every 5,000 sheets
Cotton swab
Dry cloth

For more information on cleaning supplies, contact your dealer.
*1 If the display on the operator panel shows “Please clean Pick-roller”, then clean it regardless of the

frequencies recommended here.

*2

CAUTION

Do not clean the rubber rollers with cleaner F2.

*3 Refer to the Abrasion counter on the Operator panel to estimate when the next cleaning is necessary.

NOTE

When the following paper types are used, it may be necessary to clean more frequently:

• Paper with a smooth surface, such as coated paper.

• Paper almost entirely covered with printing.

• Paper with special chemical coatings, such as carbonless paper.

• Paper including a great quantity of calcium.

• When reading a great many documents written with a pencil.

RemarksSupplies Frequencies (*1)(*3)

Apply Cleaner F2
to cotton swab.

2-2

Areas Requiring Cleaning

Area

Flatbed

ADF

ADF

Name

Document holding pad
Document bed
Pad
Glass/Sheet guide
Pick roller
Plastic rollers
Feed rollers
Pick arm rollers

Cleaning paper

with Cleaner F1

Document holding
pad

Document bed

with Cleaner F1

Feed rollers

Dry cloth

Pick arm
roller

Cotton swab

with Cleaner F1 or F2

Sheet guide

Pad

(white part)

Plastic rollers

CLEANING

Pick roller

Plastic rollers

Glass

2-3

Cleaning the ADF

pow-on

Cleaning the ADF with cleaning paper

Pull the ADF lever to open the

1

ADF.
Lightly spray a new piece of

2

cleaning paper with cleaner
F1.

Place the cleaning paper on

3

the ADF so that the edge of the
short side touches the Plastic
roller.

Close the ADF and turn the

4

power on to start the cleaning.
After making sure the cleaning

5

stops, turn the power off.
Turn the cleaning paper

6

upside down, repeat steps 1
through 5.

Cleaning paper

Cleaning
paper

Plastic
rollers

2-4

Cleaning the ADF with a Dry cloth or a Cloth with Cleaner F1

Pull the ADF lever to open the

1

ADF.
Use a dry cloth or a cloth

2

moistened with Cleaner F1 to
softly remove dirt and dust as
follows.

Pad assembly :

Wipe the pad in a downward
direction (as indicated by the arrow).
Be careful not to catch the spring for
the Pick roller when wiping.

CLEANING

Pad assembly

Glass:

Wipe the glass lightly.

NOTE

If the glass is dirty, the image may include
black vertical stripes.

Glass

2-5

Pick roller:

Wipe the roller.

Pick roller

Be careful not to damage the surface
of the roller and the mylar strip above
the Pick roller.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Feed rollers :
and Plastic rollers

Wipe the rollers.
Be careful not to damage the surface
of the rollers.

2-6

Feed rollers

Plastic rollers

Plastic rollers

Sheet guide (white part):

Sheet guide (white part)

Wipe the sheet guide.

NOTE

If the Sheet guide is dirty, the front image may
show vertical stripes.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Close the ADF to lock the ADF

3

lever.

CAUTION

Don’t wipe the pad rubbers with the F2 cleaner.

CLEANING

2-7

Cleaning the Pick Arm Rollers

Pull the ADF lever to open the

1

ADF.
Moisten a cotton swab or Dry

2

cloth with F1 or F2 Cleaner.
Wipe the small Plastic rollers

3

at the tip of the Pick Arm.
Wipe the small Plastic rollers

4

and the Pick Arm with a clean,
dry cloth to dry them.

NOTE

When non-carbon paper is used, the Pick Arm rollers may become dirty with a black substance. Use Cleaner
F2 to remove the contamination.

CAUTION

Don’t wipe the pad rubbers with the F2 cleaner.

2-8

Cleaning the Plastic rollers with Cleaner F2

Pull the ADF lever to open the

1

ADF.
Moisten a cotton swab with

2

Cleaner F2.
Wipe the Plastic roller

3

surfaces.

CAUTION

Don’t wipe the Pick Rollers with a cotton swab
using cleaner F2.

Wipe the Plastic roller surface

4

with a clean, dry cloth. Allow it
to dry.

Plastic rollers

CLEANING

Plastic rollers

2-9

Cleaning the Flatbed

Cleaning the Flatbed with a Cloth and Cleaner F1

Document cover

Document

holding pad

Document bed

NOTE

Window or glass cleaner, excluding those not allowed for plastics, can be used instead of cleaner F1.
However, do not use organic solvents like thinner.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Open the Document cover.

1

Apply Cleaner F1 to a clean

2

cloth.
Wipe the Document holding

3

pad and the Document bed.
Allow them to dry.

4

NOTE

Be sure to prevent liquid from seeping through the opening between the Document bed and the plastic cover.

2-10

CHAPTER

3

REPLACEMENT OF PARTS

This chapter describes how to replace the pad assembly and the
pick roller.

Pad Assembly

Pick Roller

3-1

Pad Assembly

ADF lever

Pad ASY

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

NOTE

The life span of the pad assembly is about
100,000 sheets or one year. Use the Abrasion
counter on the Operator panel to estimate when
the Pad assembly needs replacement. The life
span may be decreased by as much as half
when carbonless paper is read frequently.

WARNING

Turn off the power before replacing the Pad
Assembly.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Pick Arm

Pull the ADF lever to open the

1

ADF.
Push the Pick Arm carefully.

2

3-2

Slide the Pad Assembly to the

3

left and pull it towards you.
Then, being careful not to hook
the spring for the Pad, remove
the Pad Assembly.

NOTE

Hold both ends of the Pad assembly as shown
in the right photo.

CAUTION

Don’t hold the sensor arm with the Pad
assembly.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Attach the Pad Assembly to

4

Pad assembly

the ADF in the reverse
sequence of step 3.

NOTE

Fit the Pad assembly pin into the larger hole,
then slide it to the right until it stops.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Close the ADF.

5

OF PARTS

REPLACEMENT

3-3

Pick Roller

Pick rollers

(Two rollers are included)

NOTE

The life span of the Pick roller is about 200, 000 sheets or one year.
Use the Abrasion counter on the operator panel to estimate when the Pick roller needs replacement.
The life span may be decreased by as much as half when carbonless sheets are frequently read.

WARNING

Turn off the power before replacing the Pick Rollers.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Pull the ADF lever to open the

1

ADF.
Remove the two Thumb

2

screws.

NOTE

Use a Phillips screwdriver if they are tight.

Thumb screws

3-4

With both hands, lift up Guide

3

A and disengage its tip from
the right hole. Then lift the right
side of the cover and remove
it.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

To remove the Pick rollers,

4

turn the stopper counter­clockwise.

Stopper

Pick roller 2

Pick roller 1

OF PARTS

REPLACEMENT

Position for Replacement

3-5

To remove the Pick roller 1,

5

move it to the left and then lift
it.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Immediately after removing the

6

Pick roller 1, remove the Pick
roller 2 in the same way.

3-6

To attach the new Pick rollers,

7

place Pick roller 1 from the
right side above the bearing for
Pick roller 1.

NOTE

Pick roller 1 has a groove in its rubber.

Put the shaft of Pick roller 1
into the bearing. Then, slide
Pick roller 1 toward the right
side.

OF PARTS

REPLACEMENT

NOTE

Make sure that the shaft is securely fixed to the bearings.

3-7

Attach Pick roller 2, in the

8

same way as Pick roller 1 as
shown in step

Then slide the Pick roller 2
toward right side.

7

.

NOTE

Make sure that the shaft is securely fixed to the bearings.

3-8

Turn the stopper clockwise to

9

secure the Pick rollers.

Stopper

OF PARTS

REPLACEMENT

Operating Position

3-9

Guide A

10

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11

12

Attach Guide A in the reverse
sequence of step 3 and align
the screw hole. See the
graphic on page 1-4.

Tighten the thumb screws.

Close the ADF unit.

3-10

Thumb screws

CHAPTER

4

TROUBLESHOOTING

This chapter describes how to clear paper jams and run initial
checks. It also contains a Problem Checklist that should be com­pleted before you call a service representative.

Clearing Paper Jams

Initial Checks

Problem Checklist

4-1

Clearing Paper Jams

Document

ADF

ADF lever

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Remove all the documents

1

from the ADF paper chute.
Pull the ADF lever to open the

2

ADF.
Remove the jammed

3

document(s).

NOTES

- Inspect the paper and the paper path. Make sure no staples, paper clips or other materials caused the jam.
All staples and paper clips should be removed from all documents bofore scanning.

- Be careful not to pull the spring for the Pad while removing a jammed document.

4-2

Close the ADF so that the ADF

4

lever locks.

Initial Checks

If a problem occurs, check the following items before contacting the manufacturer’s authorized service
center.

Symptom 1

The power does not go On.

Is the power cable
connected correctly?

YES

Is the power switch on?

YES

Contact the manufacturer’s authorized
service center.

(No light)

NO

Connect the power cable
correctly.

NO

Press the power switch.

TROUBLESHOOTING

4-3

Symptom 2

The operator panel turns “Off”.

Power “On”

Has it been a long time
since the scanner was last
used?

NO

Did the scanner enter this
state quickly?

NO

Did you load the paper on
the ADF?

NO

Have 10 seconds passed
since the PC instructed a
scan?

YES

Press any button on the
operator panel to wake up the
system.

YES

Extend the time for entering
"Low Power Mode" in Set Up
Mode.

YES

Load the paper again, or
press any button on the
operator panel.

YES

Wait for at least 10 seconds.

YES

Contact the manufacturer’s authorized
service center.

4-4

Symptom 3

Read operation does not start.

Is the Shipping Lock
placed in an operating
position?

YES

Are the documents loaded
correctly on the ADF paper
chute?

YES

Is the ADF completely
closed?

YES

Is the interface cable
connected correctly?

NO

NO

NO

NO

Place the Shipping Lock
correctly.
(See the Operator’s Guide,
p. 2-4)

Insert the documents into the
slot.

Completely close the ADF.

TROUBLESHOOTING

Connect the interface cable
correctly.

YES

4-5

Is the scanner the last
device of the SCSI chain?

YES

NO

The termination should be
turned off via the front panel.

Is the SCSI ID set
correctly?

YES

Is the baud rate of the
system 4800 bps?
(When you use the Fujitsu
video interface board.)

YES

CHECK

Is the CHECK indicator lit?
Is an Alarm displayed?

YES

Contact the manufacturer’s authorized
service center.

NO

NO

NO

Set the SCSI ID correctly.
Use the operator panel to
change the ID.

Contact the manufacturer’s
authorized service center to
set the correct baud rate.

The scanner works normally.

4-6

Symptom 4

Pictures and photographs are not read correctly.

Is the “Photo” mode
selected?

YES

Is halftone or dither
processing selected?

YES

Are the Document bed,
Document holding pad,
glass, and sheet guides
clean?

YES

NO

NO

NO

Select the “Photo” mode
(White level following “Off”)
through the scanner setting
menu in the software.

Select the halftone or
dithering mode from the host
computer.

Clean the dirty parts.
(See p. 2-5, p. 2-7, p. 2-10)

TROUBLESHOOTING

Contact the manufacturer’s authorized
service center.

4-7

Symptom 5

Characters and lines are not read correctly.

NO

3mm

Is the “Line Art” mode
selected?

YES

Is there any printed text on
the first 3mm of the
document?

NO

Are the Document bed,
Document holding pad,
glass, and sheet guides
clean?

YES

YES

NO

Select the “Line Art” mode
from the host computer.

Select the “Photo” mode
(White level following “Off”)
via software.

Clean the dirty parts.
(See p. 2-5, p. 2-7, p. 2-10)

Contact the manufacturer’s authorized
service center.

4-8

Symptom 6

Images are distorted or unclear.

missing

Are the Document bed,
Document holding pad,
glass and sheet guides
clean?

YES

During rear read operation
with the ADF, is the top of
the ADF being pressed or
is there anything heavy on
it?

NO

Is the scanner on an even
and flat surface or are any
rubber feet of the scanner
missing?

YES

NO

YES

NO

Clean the dirty parts.
(See p. 2-5, p. 2-7, p. 2-10)

Do not press the top of the
ADF or put anything heavy on
it.

Place the scanner on a flat,
even surface or attach the
rubber feet.

TROUBLESHOOTING

Contact the manufacturer’s authorized
service center.

4-9

Symptom 7

Images have vertical lines.

Did you scan the
document using the
Flatbed?
Are the lines white?

NO

Are the lines black?

NO

Contact the manufacturer’s authorized
service center.

YES

Contact the manufacturer’s
authorized service center.

YES

Clean the ADF Glass.

4-10

Symptom 8

Immediately after power is turned on, the Check
indicator is on.

CHECK

Is the Shipping Lock
placed in operating
position?

YES

Turn off the power once
and then try to turn on the

CHECK

power again. Is the
CHECK lamp still on? Or is
an Alarm displayed?

YES

Contact the manufacturer’s authorized
service center.

NO

Place the Shipping Lock
correctly.
(See Operator’s Guide.)

NO

The scanner works normally.

TROUBLESHOOTING

4-11

Symptom 9

“Please clean Pick-roller” is displayed.

YES

Is the Pick roller dirty?

NO

Do documents meet
specification described in
the Operator’s Guide?

YES

Is the Pad assembly dirty
or worn out?

NO

Clean the Pick roller.
(See p. 2-6)

NO

Flatten the curl or use the
Flatbed to read the document.

YES

Clean or replace the Pad
assembly.
(See p. 3-2, p. 3-3)

Contact the manufacturer’s authorized
service center.

4-12

NOTES

NOTES

• Remove paper clips and staples. Flatten the staple holes.

• Read the following types of documents using the Flatbed:

- Paper with clips or staples.

- Paper with wet ink.

- Paper of uneven thickness (for example, envelopes).

- Paper with large rumples or curls.

- Paper with folds or tears.

- Tracing paper.

- Coated paper.

- Carbon paper.

- Paper shorter than A8 size (portrait) or larger than A3 or 11 x 17 inches.

- Materials other than paper (for example, cloth, sheet metal, or OHP film).

- Photographic paper.

- Paper with perforations on its sides.

- Non-rectangular paper.

- Very thin paper.

• The leading edge of all documents fed by the ADF should be straightened so the curl of the
paper meets the specifications below:

Less than

More than 30mm

3mm

Top of the paper Read surface

• Do not mix documents of different widths.

Feed direction

Less than
5mm

More than 30mm

Feed direction

Read surface

Top of the paper

TROUBLESHOOTING

4-13

Symptom 10

Paper double feed occurs frequently.

Does the condition of the
documents meet the
requirements described in
the Operator’s Guide?

YES

When double feed
detection is ON, are all the
documents of the same
length?

YES

Are the documents fanned
before being loaded on the
ADF paper chute?

YES

NO

Flatten the curl or use the
Flatbed to read the
documents.

NO

Set double feed detection to
“Off”. (See the Operator’s
Guide)

NO

Fan the documents before
loading, or reduce the batch
size.

4-14

Have the documents
recently been printed by
copier or laser printer?

NO

YES

Fan the stack 3 or 4 times to
remove the static charge
applied to the paper.

Is the document stack less
than 0.32” (8mm) in
height?

YES

Is the Pad dirty?

NO

Is the Pad worn out?

NO

NO

YES

YES

Reduce the batch size of the
documents.

Clean the Pad assembly.
(See p. 2-4)

Replace the Pad assembly.
(See p. 3-2)

TROUBLESHOOTING

Contact the manufacturer’s authorized
service center.

4-15

Symptom 11

Mispick occurs frequently.

Do the conditions of the
documents meet the
requirements described in
the Operator’s Guide?

YES

Have the documents been
fanned before loading them
on the ADF paper chute?

YES

Is the Pad assembly
installed correctly?

YES

NO

Flatten the curl or use the
Flatbed to read the
documents.

NO

Fan the documents before
loading, or reduce the batch
size.

NO

Install it correctly.
(See p. 3-2)

4-16

Is the Pick roller dirty?

NO

Is the Pick roller worn out?

NO

YES

Clean the Pick roller.
(See p. 2-6)

YES

Replace the Pick roller.
(See p. 3-4)

Contact the manufacturer’s authorized
service center.

TROUBLESHOOTING

4-17

Symptom 12

Paper jams occur frequently.

Does the condition of the
document meet the
requirements on page
4-13?

YES

Are there any foreign
particles in the ADF?

NO

Contact the manufacturer’s authorized
service center.

NO

Flatten the curl or use the
Flatbed to read the document.

YES

Clean the ADF (see p. 2-4) or
remove the foreign particles.

4-18

Symptom 13

“Please clean ADF glass” is displayed.

Is the ADF glass dirty?

NO

Contact the manufacturer’s authorized
service center.

YES

Clean the ADF glass.
(See p. 2-5)

TROUBLESHOOTING

4-19

Problem Checklist

Before contacting the manufacturer’s authorized service center, please fill in the following items.

General

Model
Part number
Serial number
Manufactured date
Revision

A

0

123456789

B

0

123456789

C

0123456789

Date of purchase
Symptoms
Persistent problem?
Serviced before (when and how)?
Error status

Transport error

Type of document.
What is your daily usage?
Date of last cleaning.
Date of the consumable replacement.

(Example) fi-4640S
(Example) CA05951-6420
(Example) 00002
(Example) 2001-7
The revision is printed on the label
located at the left corner of the back.
The revision is indicated by the double line.
This example shows the revision A2.

Image error

Interface controller model
Software/application name
Can you send the original and output of

sheet by facsimile or by mail?

4-20