Ford F-250 2020 Owner’s Manual

2020 SUPER DUTY Owner’s Manual

owner.ford.com

ford.ca

October 2019

First Printing

Litho in U.S.A.

LC3J 19A321 AA

The information contained in this publication was correct at the time of going to print. In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted.

Part Number: 201909 20190911200549

California Proposition 65

WARNING: Operating, servicing and

maintaining a passenger vehicle or off-highway motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.

WARNING: Battery posts, terminals and related accessories contain lead and lead compounds, chemicals known to the State of California to cause cancer and reproductive harm.

Wash your hands after handling.

Introduction

About This Manual ..........................................7

Symbols Glossary ............................................8

Data Recording ...............................................10

Perchlorate .......................................................14

Ford Credit ........................................................14

Replacement Parts Recommendation

...........................................................................14

Special Notices ...............................................15

Mobile Communications Equipment

...........................................................................16

Export Unique Options ................................16

Environment

Protecting the Environment .......................18

At a Glance

Instrument Panel ...........................................19

Child Safety

General Information ......................................21

Installing Child Restraints ..........................23

Booster Seats .................................................32

Child Restraint Positioning ........................34

Child Safety Locks ........................................35

Seatbelts

Principle of Operation ..................................37

Fastening the Seatbelts .............................38

Seatbelt Height Adjustment ......................41

Seatbelt Warning Lamp and Indicator

Chime .............................................................41

Seatbelt Reminder ........................................42

Child Restraint and Seatbelt

Maintenance ...............................................43

Seatbelt Extensions .....................................43

Supplementary Restraints

System

Principle of Operation .................................45

Driver and Passenger Airbags ..................46

Side Airbags .....................................................51

Safety Canopy™ ............................................52

Crash Sensors and Airbag Indicator .......54

Airbag Disposal ..............................................55

Keys and Remote Controls

General Information on Radio

Frequencies .................................................56

Remote Control .............................................56

Replacing a Lost Key or Remote Control

..........................................................................62

MyKey™

Principle of Operation .................................63

Creating a MyKey ..........................................64

Clearing All MyKeys ......................................65

Checking MyKey System Status ..............65

Using MyKey With Remote Start

Systems ........................................................65

MyKey – Troubleshooting ..........................65

Doors and Locks

Locking and Unlocking ................................67

Keyless Entry ...................................................70

Tailgate

Tailgate Lock ....................................................72

Removing the Tailgate .................................72

Tailgate Step ...................................................73

Bed Extender ...................................................74

Security

Passive Anti-Theft System ........................76

Anti-Theft Alarm ...........................................78

Power Running Boards

Using Power Running Boards ..................80

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Steering Wheel

Adjusting the Steering Wheel - Vehicles

With: Manual Adjustable Steering

Column .........................................................82

Adjusting the Steering Wheel - Vehicles

With: Power Adjustable Steering

Column .........................................................82

Audio Control .................................................84

Voice Control ..................................................84

Cruise Control - Vehicles With: Cruise

Control ..........................................................84

Cruise Control - Vehicles With: Adaptive

Cruise Control ............................................85

Information Display Control ......................85

Heated Steering Wheel ..............................85

Horn ...................................................................85

Adjustable Pedals

Adjusting the Pedals ...................................86

Wipers and Washers

Windshield Wipers ........................................87

Autowipers .......................................................87

Windshield Washers ....................................88

Lighting

General Information ....................................89

Lighting Control .............................................89

Autolamps .......................................................90

Instrument Lighting Dimmer ....................90

Daytime Running Lamps - Vehicles With:

Configurable Daytime Running Lamps

...........................................................................91

Daytime Running Lamps - Vehicles With:

Daytime Running Lamps (DRL) ...........91

Front Fog Lamps ............................................91

Direction Indicators ......................................92

Spot Lamps .....................................................92

Interior Lamps ................................................92

Ambient Lighting ...........................................93

Cargo Lamps ..................................................94

Automatic High Beam Control

What Is Automatic High Beam Control

..........................................................................95

Switching Automatic High Beam Control

On and Off ...................................................95

Automatic High Beam Control Indicators

..........................................................................95

Overriding Automatic High Beam Control

..........................................................................96

Windows and Mirrors

Power Windows .............................................97

Global Opening .............................................98

Exterior Mirrors ...............................................98

Interior Mirror ..................................................101

Sliding Windows ...........................................101

Sun Visors .......................................................102

Moonroof ........................................................102

Instrument Cluster

Gauges ............................................................104

Warning Lamps and Indicators ..............107

Audible Warnings and Indicators .............111

Information Displays

General Information ....................................112

Information Messages ...............................123

Climate Control

Manual Climate Control ............................142

Automatic Climate Control ......................143

Hints on Controlling the Interior Climate

- Vehicles With: Automatic

Temperature Control .............................145

Hints on Controlling the Interior Climate

- Vehicles With: Manual Temperature

Control ........................................................146

Heated Windshield ......................................147

Heated Rear Window .................................147

Heated Exterior Mirrors ..............................147

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Table of Contents

Remote Start ................................................148

Interior Air Quality

What Is the Cabin Air Filter ......................149

Locating the Cabin Air Filter ....................149

Changing the Cabin Air Filter ..................149

Seats

Sitting in the Correct Position .................150

Head Restraints ...........................................150

Manual Seats ................................................152

Power Seats ...................................................153

Memory Function ........................................156

Rear Seats .......................................................157

Heated Seats ................................................159

Ventilated Seats ..........................................160

Garage Door Opener

Universal Garage Door Opener ...............161

Auxiliary Power Points

Auxiliary Power Points ...............................165

Wireless Accessory Charging ..................166

Storage Compartments

Cup Holders ...................................................169

Center Console .............................................169

Overhead Console .......................................170

Under Seat Storage ....................................170

Starting and Stopping the

Engine

General Information ....................................173

Ignition Switch ...............................................173

Keyless Starting ............................................174

Starting a Gasoline Engine - 6.2L/7.3L

.........................................................................174

Starting a Diesel Engine - 6.7L Diesel

.........................................................................176

Switching Off the Engine - 6.7L Diesel

..........................................................................181

Engine Idle Shutdown .................................181

Engine Block Heater ....................................181

Fuel and Refueling

Safety Precautions .....................................183

Fuel Quality - E85 .......................................184

Fuel Quality - Gasoline ..............................185

Fuel Quality - Diesel ...................................186

Running Out of Fuel ...................................188

Refueling - Gasoline ...................................188

Refueling - Diesel ........................................189

Fuel Consumption .......................................192

Engine Emission Control

Emission Law ................................................193

Catalytic Converter .....................................194

Selective Catalytic Reductant System

........................................................................196

Diesel Particulate Filter .............................201

Transmission

Automatic Transmission .........................206

Power Take-Off ............................................210

Four-Wheel Drive

Using Four-Wheel Drive ............................212

Rear Axle

Limited Slip Differential ...........................220

Electronic Locking Differential ..............220

Brakes

General Information ...................................222

Hints on Driving With Anti-Lock Brakes

........................................................................224

Parking Brake ...............................................224

Hill Start Assist ............................................224

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Table of Contents

Traction Control

Principle of Operation ...............................226

Using Traction Control ..............................226

Stability Control

Principle of Operation ................................227

Using Stability Control ..............................228

Trail Control

What Is Trail Control ..................................230

Switching Trail Control On and Off ......230

Setting the Trail Control Speed ............230

Canceling the Set Speed .........................230

Trail Control Indicators .............................230

Terrain Control

Principle of Operation ................................231

Using Hill Descent Control .......................231

Parking Aids

Principle of Operation ...............................233

Rear Parking Aid ..........................................233

Rear View Camera ......................................234

360 Degree Camera ...................................237

Cruise Control

What Is Cruise Control ...............................241

Switching Cruise Control On and Off

.........................................................................241

Setting the Cruise Control Speed ..........241

Canceling the Set Speed .........................242

Resuming the Set Speed .........................242

Cruise Control Indicators .........................242

Using Adaptive Cruise Control ...............242

Driving Aids

Driver Alert ....................................................249

Lane Keeping System ...............................250

Blind Spot Information System .............253

Cross Traffic Alert .......................................258

Steering ...........................................................261

Pre-Collision Assist ....................................263

Drive Control .................................................267

Load Carrying

Load Limit ......................................................270

Bed Ramps ....................................................274

Towing

Towing a Trailer ............................................277

Trailer Reversing Aids ................................279

Trailer Sway Control ..................................295

Recommended Towing Weights ..........295

Essential Towing Checks ........................300

Towing the Vehicle on Four Wheels ......310

Driving Hints

Breaking-In .....................................................313

Economical Driving .....................................313

Off-Road Driving ..........................................314

Driving Through Water ...............................316

Floor Mats .......................................................317

Snow Plowing ................................................317

Roadside Emergencies

Roadside Assistance .................................320

Hazard Flashers ............................................321

Fire Extinguisher ...........................................321

Warning Triangle ..........................................321

Fuel Shutoff ...................................................321

Jump Starting the Vehicle ........................322

Post-Crash Alert System .........................324

Transporting the Vehicle ..........................324

Towing Points ...............................................325

Customer Assistance

Getting the Services You Need ..............327

In California (U.S. Only) ...........................328

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Table of Contents

The Better Business Bureau (BBB) Auto

Line Program (U.S. Only) ....................329

Utilizing the Mediation/Arbitration

Program (Canada Only) ......................330

Getting Assistance Outside the U.S. and

Canada .......................................................330

Ordering Additional Owner's Literature

........................................................................332

Reporting Safety Defects (U.S. Only)

........................................................................332

Reporting Safety Defects (Canada Only)

........................................................................332

Fuses

Fuse Specification Chart .........................334

Changing a Fuse ..........................................341

Maintenance

General Information ..................................343

Opening and Closing the Hood .............343

Under Hood Overview - 6.2L ..................344

Under Hood Overview - 6.7L Diesel ......345

Under Hood Overview - 7.3L ..................346

Engine Oil Dipstick - 6.2L .........................347

Engine Oil Dipstick - 6.7L Diesel ............347

Engine Oil Dipstick - 7.3L .........................348

Engine Oil Check - 6.2L ............................348

Engine Oil Check - 6.7L Diesel ...............349

Engine Oil Check - 7.3L .............................350

Changing the Engine Oil and Oil Filter

.........................................................................351

Oil Change Indicator Reset .....................352

Engine Coolant Check - 6.2L ..................353

Engine Coolant Check - 6.7L Diesel ......357

Engine Coolant Check - 7.3L ..................360

Automatic Transmission Fluid Check

........................................................................365

Transfer Case Fluid Check ......................366

Brake Fluid Check .......................................366

Power Steering Fluid Check ....................367

Washer Fluid Check ...................................368

Draining the Fuel Filter Water Trap - 6.7L

Diesel ..........................................................368

Fuel Filter - 6.2L ...........................................370

Changing the 12V Battery ........................370

Checking the Wiper Blades .....................372

Changing the Wiper Blades .....................372

Adjusting the Headlamps ........................373

Changing a Bulb ..........................................374

Changing the Engine Air Filter - 6.2L

.........................................................................377

Changing the Engine Air Filter - 6.7L

Diesel ...........................................................378

Changing the Engine Air Filter - 7.3L ....380

Changing the Engine-Mounted and

Diesel Fuel Conditioner Module Fuel

Filters - 6.7L Diesel .................................382

Spring U-Bolt Check - F-600 ................385

Vehicle Care

General Information ..................................386

Cleaning Products .....................................386

Cleaning the Exterior .................................386

Waxing ............................................................388

Cleaning the Engine ..................................388

Cleaning the Exhaust - 6.7L Diesel ......388

Cleaning the Windows and Wiper Blades

.......................................................................389

Cleaning the Interior ..................................389

Cleaning the Instrument Panel and

Instrument Cluster Lens .......................391

Cleaning Leather Seats .............................391

Repairing Minor Paint Damage .............393

Cleaning the Wheels .................................393

Vehicle Storage ...........................................393

Wheels and Tires

General Information ..................................396

Tire Care .........................................................398

Using Snow Chains .....................................414

Tire Pressure Monitoring System ...........415

Changing a Road Wheel ..........................423

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Table of Contents

Technical Specifications ..........................432

Capacities and Specifications

Engine Specifications - 6.2L ...................434

Engine Specifications - 6.7L Diesel ......434

Engine Specifications - 7.3L ....................435

Motorcraft Parts - 6.2L .............................436

Motorcraft Parts - 6.7L Diesel ................438

Motorcraft Parts - 7.3L ..............................439

Vehicle Identification Number ..............440

Vehicle Certification Label .......................441

Transmission Code Designation ............441

Capacities and Specifications - 6.2L

........................................................................442

Capacities and Specifications - 6.7L

Diesel ...........................................................451

Capacities and Specifications - 7.3L

........................................................................462

Bulb Specification Chart ..........................472

Network Connectivity

Connecting the Vehicle to a Mobile

Network ......................................................475

Network Connectivity – Troubleshooting

........................................................................476

Wi-Fi Hotspot

Creating a Wi-Fi Hotspot .........................478

Changing the Wi-Fi Hotspot Name or

Password ...................................................478

Audio System

General Information ..................................479

Audio Unit - Vehicles With: AM/FM/

Touchscreen Display/SYNC 3 ............479

Audio Unit - Vehicles With: SYNC .........481

Digital Radio .................................................483

Satellite Radio .............................................485

USB Port ........................................................488

SYNC™

General Information .................................489

Using Voice Recognition .........................490

Using SYNC™ With Your Phone ...........492

SYNC™ Applications and Services ......493

Using SYNC™ With Your Media Player

.......................................................................496

SYNC™ Troubleshooting ........................497

SYNC™ 3

General Information .................................506

Using Voice Recognition ..........................508

Entertainment ..............................................514

Climate ...........................................................524

Phone ..............................................................526

Navigation .....................................................528

Apps .................................................................533

Settings ..........................................................536

SYNC™ 3 Troubleshooting .....................538

Accessories

Accessories ....................................................551

Auxiliary Switches ......................................552

Ford Protect

Ford Protect ..................................................556

Scheduled Maintenance

General Maintenance Information ......558

Normal Scheduled Maintenance ..........561

Special Operating Conditions Scheduled

Maintenance ............................................567

Scheduled Maintenance Record ..........576

Appendices

Electromagnetic Compatibility .............586

End User License Agreement ................588

Declaration of Conformity .......................614

Declaration of Conformity - Vehicles

With: SYNC 3 ............................................614

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Table of Contents

ABOUT THIS MANUAL

Thank you for choosing Ford. We recommend that you take some time to get to know your vehicle by reading this manual. The more that you know about your vehicle, the greater the safety and pleasure you will get from driving it.

WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Note: This manual describes product features and options available throughout the range of available models, sometimes even before they are generally available. It may describe options that are not on your vehicle. It is possible that either Ford Motor Company or an authorized Ford dealer may have originally sold an incomplete vehicle to a vehicle modifier who upfitted it. As a result, some of the options and features on this vehicle may differ from what we describe in this manual.

Note: Some of the illustrations in this manual may show features as used in different models, so they may appear differently to you on your vehicle.

Note: Always use and operate your vehicle in line with all applicable laws and regulations.

Note: Pass on this manual when selling your vehicle. It is an integral part of the vehicle.

Note: Your vehicle’s powertrain control systems can detect and store information about vehicle modifications that increase horsepower and torque output such as whether or not performance-enhancing powertrain components commonly referred to as performance chips have been used. This information will stay in the system’s memory and cannot be erased even if the modification is removed. Ford Motor Company, Ford of Canada, Ford of Mexico and service or repair facilities can retrieve this information when servicing your vehicle. Ford Motor Company may use this information to determine if your warranty covers any needed repairs.

Note: Some aftermarket products may cause severe engine, transmission and exhaust system damage. See your warranty information for more details.

Your new diesel engine may feel, drive and function somewhat differently than a gasoline engine. Therefore, it is very important that you read and thoroughly familiarize yourself and others operating the vehicle with this guide. There is a special procedure for turning off the diesel engine. See Starting a Diesel Engine (page 176). It is important to read and understand this material in order to maintain the best service life for your engine.

Ford may discontinue models or change specifications without any notice and without incurring obligations.

This manual may qualify the location of a component as left-hand side or right-hand side. The side is determined when facing forward in the seat.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Introduction

E154903

Right-hand sideA Left-hand sideB

Note: Throughout this guide, you will find warnings identified by the warning symbol. Warnings remind you to be especially careful to reduce the risk of personal injury.

SYMBOLS GLOSSARY

These are some of the symbols you may see on your vehicle.

Air conditioning system

E231157

Air conditioning system lubricant type

Anti-lock braking system

Avoid smoking, flames or sparks

Battery

Battery acid

Brake fluid - non petroleum based

Brake system

E270480

Brake system

Cabin air filter

Check fuel cap

Child safety door lock or unlock

Child seat lower anchor

Child seat tether anchor

E71340

Cruise control

Do not open when hot

Engine air filter

Engine coolant

Engine coolant temperature

Engine oil

Explosive gas

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Introduction

Fan warning

Fasten seatbelt

E231160

Flammable

Front airbag

Front fog lamps

Fuel pump reset

Fuse compartment

Hazard flashers

Heated rear window

Windshield defrosting system

Interior luggage compartment release

Jack

Keep out of reach of children

Lighting control

Low tire pressure warning

Maintain correct fluid level

Note operating instructions

E270945

Horn control

Panic alarm

E139213

Parking aid

Parking brake

Power steering fluid

Power windows front/rear

Power window lockout

E231159

Requires registered technician

Safety alert

See Owner's Manual

E231158

See Service Manual

Service engine soon

Passenger airbag activated

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Introduction

Passenger airbag deactivated

Side airbag

Shield the eyes

E138639

Stability control

E163957

Hill descent control

E272858

Trail control

Windshield wiping system

Windshield wash and wipe

DATA RECORDING

WARNING: Do not connect

wireless plug-in devices to the data link connector. Unauthorized third parties could gain access to vehicle data and impair the performance of safety related systems. Only allow repair facilities that follow our service and repair instructions to connect their equipment to the data link connector.

We respect your privacy and are committed to protecting it. The information contained in this publication was correct at the time of going to print, but as technology rapidly changes, we recommend that you visit the regional Ford website for the latest information.

Your vehicle has electronic control units that have data recording functionality and the ability to permanently or temporarily store data. This data could include information on the condition and status of your vehicle, vehicle maintenance requirements, events and malfunctions. The types of data that can be recorded are described in this section. Some of the data recorded is stored in event logs or error logs.

Note: Error logs are reset following a service or repair.

Note: We may provide information in response to requests from law enforcement, other government authorities and third parties acting with lawful authority or through a legal process. Such information could be used by them in legal proceedings.

Data recorded includes, for example:

• Operating states of system components, for example, fuel level, tire pressure and battery charge level.

• Vehicle and component status, for example, wheel speed, deceleration, lateral acceleration and seatbelt status.

• Events or errors in essential systems, for example, headlamps and brakes.

• System responses to driving situations, for example, airbag deployment and stability control.

• Environmental conditions, for example, temperature.

Some of this data, when used in combination with other information, for example, an accident report, damage to a vehicle or eyewitness statements, could be associated with a specific person.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Introduction

Service Data

Service data recorders in your vehicle are capable of collecting and storing diagnostic information about your vehicle. This potentially includes information about the performance or status of various systems and modules in the vehicle, such as engine, throttle, steering or brake systems. In order to properly diagnose and service your vehicle, Ford Motor Company (Ford of Canada in Canada), and service and repair facilities may access or share among them vehicle diagnostic information received through a direct connection to your vehicle when diagnosing or servicing your vehicle. Additionally, Ford Motor Company (Ford of Canada, in Canada) may, where permitted by law, use vehicle diagnostic information for vehicle improvement or with other information we may have about you, for example, your contact information, to offer you products or services that may interest you. Data may be provided to our service providers such as part suppliers that may help diagnose malfunctions, and who are similarly obligated to protect data. We retain this data only as long as necessary to perform these functions or to comply with law. We may provide information where required in response to official requests to law enforcement or other government authorities or third parties acting with lawful authority or court order, and such information may be used in legal proceedings. For U.S. only (if equipped), if you choose to use connected apps and services, you consent that certain diagnostic information may also be accessed electronically by Ford Motor Company and Ford authorized service facilities, and that the diagnostic information may be used to provide services to you, personalizing your experience, troubleshoot, and to improve products and services and offer you products and services that may interest

you, where permitted by law. For Canada only, for more information, please review the Ford of Canada privacy policy at www.ford.ca, including our U.S. data storage and use of service providers in other jurisdictions who may be subject to legal requirements in Canada, the United States and other countries applicable to them, for example, lawful requirements to disclose personal information to governmental authorities in those countries.

Event Data

This vehicle is equipped with an event data recorder. The main purpose of an event data recorder is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle; this data assist in understanding how a vehicle’s systems performed. The event data recorder is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less.

The event data recorder in this vehicle is designed to record such data as:

• How various systems in your vehicle were operating;

• Whether or not the driver and passenger seatbelts were buckled/fastened;

• How far (if at all) the driver was depressing the accelerator and/or the brake pedal; and

• How fast the vehicle was traveling; and

• Where the driver was positioning the

steering wheel.

This data can help provide a better understanding of the circumstances in which crashes and injuries occur.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Introduction

Note: Event data recorder data is recorded

by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the event data recorder under normal driving conditions and no personal data or information (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the event data recorder data with the type of personally identifying data routinely acquired during a crash investigation.

To read data recorded by an event data recorder, special equipment is required, and access to the vehicle or the event data recorder is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have such special equipment, can read the information if they have access to the vehicle or the event data recorder.

Comfort, Convenience and Entertainment Data

Your vehicle has electronic control units that have the ability to store data based on your personalized settings. The data is stored locally in the vehicle or on devices that you connect to it, for example, a USB drive or digital music player. You can delete some of this data and also choose whether to share it through the services to which you subscribe. See Settings (page 536).

Comfort and Convenience Data

Data recorded includes, for example:

• Seat and steering wheel position.

• Climate control settings.

• Radio presets.

Entertainment Data

Data recorded includes, for example:

• Music, videos or album art.

• Contacts and corresponding address

book entries.

• Navigation destinations.

Services That We Provide

If you use our services, we collect and use data, for example, account information, vehicle location and driving characteristics, that could identify you. We transmit this data through a dedicated, protected connection. We only collect and use data to enable your use of our services to which you have subscribed, with your consent or where permitted by law. For additional information, see the terms and conditions of the services to which you have subscribed.

Services That Third Parties Provide

We recommend that you review the terms and conditions and data privacy information for any services to which you subscribe. We take no responsibility for services that third parties provide.

Vehicles With a Modem (If Equipped)

The modem has a SIM. The modem was enabled when your

vehicle was built and periodically sends messages to stay connected to the cell phone network, receive automatic software updates and send vehicle-related information to us, for example, diagnostic information. These messages could include information that identifies your vehicle, the SIM and the electronic serial number of the modem. Cell phone network

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Introduction

service providers could have access to additional information, for example, cell phone network tower identification. For additional information about our privacy policy, visit www.FordConnected.com or refer to your local Ford website.

Note: The modem continues to send this information unless you disable the modem or stop the modem from sharing vehicle data by changing the modem settings. See Network Connectivity (page 475).

Note: The service can be unavailable or interrupted for a number of reasons, for example, environmental or topographical conditions and data plan coverage.

Note: To find out if your vehicle has a modem, visit www.FordConnected.com.

Vehicles With SYNC

Mobile Device Data

If you connect a mobile device to your vehicle, you can display data from your device on the touchscreen for example, music and album art. You can share your vehicle data with mobile apps on your device through the system. See Apps (page 533).

The mobile apps function operates by your connected device sending data to us in the United States. The data is encrypted and includes the vehicle identification number of your vehicle, the SYNC module serial number, odometer, enabled apps, usage statistics and debugging information. We retain it only as long as necessary to provide the service, to troubleshoot, for continuous improvement and to offer you products and services that may be of interest to you according to your preferences and where allowed by law.

If you connect a cell phone to the system, the system creates a profile that links to that cell phone. The cell phone profile enables more mobile features and efficient operation. The profile contains, for example, data from your phonebook, read and unread text messages and call history, including history of calls when your cell phone was not connected to the system.

If you connect a media device, the system creates and retains a media device index of supported media content. The system also records a short diagnostic log of approximately 10 minutes of all recent system activity.

The cell phone profile, media device index and diagnostic log remain in your vehicle unless you delete them and are generally accessible only in your vehicle when you connect your cell phone or media device. If you no longer plan to use the system or your vehicle, we recommend you use the master reset function to erase the stored information. See Settings (page 536).

System data cannot be accessed without special equipment and access to your vehicle's module.

For additional information about our privacy policy, refer to your local Ford website.

Note: To find out if your vehicle has a connectivity technology, visit

www.FordConnected.com.

Vehicles With an Emergency Call System

When the emergency call system is active, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to the emergency call system may also be capable of electronically or verbally disclosing to emergency services operators your vehicle location or other

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Introduction

details about your vehicle or crash to assist emergency services operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not activate the emergency call system.

Note: You cannot deactivate emergency call systems that are required by law.

PERCHLORATE

Certain components in your vehicle such as airbag modules, seatbelt pretensioners and remote control batteries may contain perchlorate material. Special handling may apply for service or vehicle end of life disposal.

For more information visit:

Web Address

www.dtsc.ca.gov/hazard-

ouswaste/perchlorate

FORD CREDIT

US Only

Ford Credit offers a full range of financing and lease plans to help you acquire your vehicle. If you have financed or leased your vehicle through Ford Credit, thank you for your business.

For assistance call 1-800-727-7000, or for more information about Ford Credit and access to the online Account Manager tool, visit www.ford.com/finance.

REPLACEMENT PARTS RECOMMENDATION

We have built your vehicle to the highest standards using quality parts. We recommend that you demand the use of genuine Ford and Motorcraft parts whenever your vehicle requires scheduled maintenance or repair. You can clearly identify genuine Ford and Motorcraft parts by looking for the Ford, FoMoCo or Motorcraft branding on the parts or their packaging.

Scheduled Maintenance and Mechanical Repairs

One of the best ways for you to make sure that your vehicle provides years of service is to have it maintained in line with our recommendations using parts that conform to the specifications detailed in this Owner’s Manual. Genuine Ford and Motorcraft parts meet or exceed these specifications.

Collision Repairs

We hope that you never experience a collision, but accidents do happen. Genuine Ford replacement collision parts meet our stringent requirements for fit, finish, structural integrity, corrosion protection and dent resistance. During vehicle development we validate that these parts deliver the intended level of protection as a whole system. A great way to know for sure you are getting this level of protection is to use genuine Ford replacement collision parts.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Introduction

Warranty on Replacement Parts

Genuine Ford and Motorcraft replacement parts are the only replacement parts that benefit from a Ford Warranty. The Ford Warranty may not cover damage caused to your vehicle as a result of failed non-Ford parts. For additional information, refer to the terms and conditions of the Ford Warranty.

SPECIAL NOTICES

New Vehicle Limited Warranty

For a detailed description of what is covered by your New Vehicle Limited Warranty, see your warranty guide that is available online. For more information, refer to our website and download your copy of the warranty guide

Special Instructions

For your added safety, your vehicle has sophisticated electronic controls.

WARNING: You risk death or serious injury to yourself and others if you do not follow the instruction highlighted by the warning symbol. Failure to follow the specific warnings and instructions could result in personal injury.

WARNING: Never place front seat mounted rear-facing child or infant seats in front of an active passenger airbag.

On Board Diagnostics Data Link Connector

WARNING: Do not connect

Your vehicle has an OBD Data Link Connector (DLC) that is used in conjunction with a diagnostic scan tool for vehicle diagnostics, repairs and reprogramming services. Installing an aftermarket device that uses the DLC during normal driving for purposes such as remote insurance company monitoring, transmission of vehicle data to other devices or entities, or altering the performance of the vehicle, may cause interference with or even damage to vehicle systems. We do not recommend or endorse the use of aftermarket plug-in devices unless approved by Ford. The vehicle Warranty will not cover damage caused by an aftermarket plug-in device.

Using your Vehicle With a Snowplow

More information and guidelines for using your vehicle with a snowplow are in this Owner's Manual. See Snow Plowing (page 317).

Using a Slide-In Camper

For information regarding the use of slide-in campers, consult the Truck Camper Loading document supplied with your vehicle.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Introduction

Using your Vehicle as an Ambulance

If your light truck has the Ford Ambulance Preparation Package, it may be utilized as an ambulance. We urge ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual, Ford Truck Body Builder’s Layout Book and the Qualified Vehicle Modifiers (QVM) Guidelines as well as pertinent supplements. For additional information, please contact the Truck Body Builders Advisory Service at http://www.fleet.ford.com/truckbbas/ and then by selecting Contact Us or by phone at 1–877–840–4338.

Use of your Ford light truck as an ambulance, without the Ford Ambulance Preparation Package voids the Ford New Vehicle Limited Warranty and may void the emissions warranties. In addition, ambulance usage without the preparation package could cause high underbody temperatures, overpressurized fuel and a risk of spraying fuel which could lead to fires.

If your vehicle has the Ford Ambulance Preparation Package, it will be indicated on the Safety Compliance Certification Label. The label is on the driver side door pillar or on the rear edge of the driver door. You can determine whether the ambulance manufacturer followed Ford’s recommendations by directly contacting that manufacturer. The Ford Ambulance Preparation Package is only available on certain diesel engine equipped vehicles.

Using your Vehicle as a Stationary Power Source

Information and guidelines for operating a vehicle with an aftermarket power take-off system are in this Owner's Manual. See

Power Take-Off (page 210).

MOBILE COMMUNICATIONS EQUIPMENT

WARNING: Driving while

distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Using mobile communications equipment is becoming increasingly important in the conduct of business and personal affairs. However, you must not compromise your own or others’ safety when using such equipment. Mobile communications can enhance personal safety and security when appropriately used, particularly in emergency situations. Safety must be paramount when using mobile communications equipment to avoid negating these benefits. Mobile communication equipment includes, but is not limited to, cellular phones, pagers, portable email devices, text messaging devices and portable two-way radios.

EXPORT UNIQUE OPTIONS

For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this Owner’s Manual. A market unique supplement may be supplied that complements this book. By referring to the

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Introduction

market unique supplement, if provided, you can properly identify those features, recommendations and specifications that are unique to your vehicle. This Owner’s Manual is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for export. Refer to this Owner’s

Manual for all other required information and warnings.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Introduction

PROTECTING THE ENVIRONMENT

You should play your part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps toward this aim.

For additional information about our sustainability progress and initiatives, visit

www.sustainability.ford.com.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Environment

INSTRUMENT PANEL

E299629

Direction indicators. See Direction Indicators (page 92).A Wiper lever. See Wipers and Washers (page 87).B Information display controls. See Information Displays (page 112).C Instrument cluster. See Instrument Cluster (page 104).D Navigation, media, phone.E Entertainment display.F Hazard flasher switch. See Hazard Flashers (page 321).G Audio. See Audio System (page 479).H Climate control. See Climate Control (page 142).I Rear defrost.J Trailer backup assist. See Trailer Reversing Aids (page 279).K Start button. See Keyless Starting (page 174).L Voice control. See Voice Control (page 84).M

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

At a Glance

Horn.N Cruise control. See Cruise Control (page 241).O Steering wheel adjustment. See Adjusting the Steering Wheel (page 82).P Parking brake release. See Brakes (page 222).Q Lighting control. See Lighting Control (page 89).R

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

At a Glance

GENERAL INFORMATION

See the following sections for directions on how to properly use safety restraints for children.

WARNING: Always make sure your child is secured properly in a device that is appropriate for their height, age and weight. Child safety restraints must be bought separately from your vehicle. Failure to follow these instructions and guidelines may result in an increased risk of serious injury or death to your child.

WARNING: All children are shaped differently. The National Highway Traffic Safety Administration and other safety organizations, base their recommendations for child restraints on probable child height, age and weight thresholds, or on the minimum requirements of the law. We recommend that you check with a NHTSA Certified Child Passenger Safety Technician

(CPST) to make sure that you properly install the child restraint in your vehicle and that you consult your pediatrician to make sure you have a child restraint appropriate for your child. To locate a child restraint fitting station and CPST, contact NHTSA toll free at 1-888-327-4236 or go to www.nhtsa.dot.gov. In Canada, contact Transport Canada toll free at 1-800-333-0371 or go to www.tc.gc.ca to find a Child Car Seat Clinic in your area. Failure to properly restrain children in child restraints made especially for their height, age and weight, may result in an increased risk of serious injury or death to your child.

WARNING: On hot days, the temperature inside the vehicle can rise very quickly. Exposure of people or animals to these high temperatures for even a short time can cause death or serious heat related injuries, including brain damage. Small children are particularly at risk.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Child Safety

Recommendations for Safety Restraints for Children

Recommended Restraint

Type

Child Size, Height, Weight, or AgeChild

Use a child restraint

(sometimes called an

infant carrier, convertible

seat, or toddler seat).

Children weighing 40 lb (18 kg) or less

(generally age four or younger).

Infants or

toddlers

Use a belt-positioning

booster seat.

Children who have outgrown or no longer

properly fit in a child restraint (generally

children who are less than 57 in (1.45 m)

tall, are greater than age four and less

than age 12, and between 40 lb (18 kg)

and 80 lb (36 kg) and upward to 100 lb

(45 kg) if recommended by your child

restraint manufacturer).

Small children

Use a vehicle seatbelt having the lap belt snug and low across the hips,

shoulder belt centered

across the shoulder and

chest, and seat backrest

upright.

Children who have outgrown or no longer

properly fit in a belt-positioning booster

seat (generally children who are at least

57 in (1.45 m) tall or greater than 80 lb

(36 kg) or 100 lb (45 kg) if recommended

by child restraint manufacturer).

Larger children

• You are required by law to properly use child restraints for infants and toddlers in the United States and Canada.

• Many states and provinces require that small children use approved booster seats until they reach age eight, a height of 57 in (1.45 m) tall, or 80 lb (36 kg). Check your local and state or provincial laws for specific requirements about the safety of children in your vehicle.

• When possible, always properly restrain children 12 years of age and under in a rear seating position of your vehicle. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in a front seating position.

• When installing a rear facing child restraint, adjust the vehicle seats to avoid interference between the child restraint and the vehicle seat in front of the child restraint.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Child Safety

INSTALLING CHILD RESTRAINTS

Child Seats

E142594

Use a child restraint (sometimes called an infant carrier, convertible seat, or toddler seat) for infants, toddlers, or children weighing 40 lb (18 kg) or less (generally age four or younger).

Using Lap and Shoulder Belts (Except Front Center Position of Super Cab and Crew Cab)

WARNING: Do not place a

rearward facing child restraint in front of an active airbag. Failure to follow this instruction could result in personal injury or death.

WARNING: Even with advanced restraints systems, properly restrain children 12 and under in a rear seating position. Failure to follow this could seriously increase the risk of injury or death.

WARNING: Depending on where you secure a child restraint, and depending on the child restraint design, you may block access to certain seatbelt buckle assemblies and LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, make sure occupants only use seating positions where they are able to be properly restrained.

When installing a child restraint with combination lap and shoulder belts:

• Use the correct seatbelt buckle for that seating position.

• Insert the belt tongue into the proper buckle until you hear a snap and feel it latch. Make sure the tongue is securely fastened in the buckle.

• Keep the buckle release button pointing up and away from the child restraint, with the tongue between the child restraint and the release button, to prevent accidental unbuckling.

• Place the vehicle seat in the upright position before you install the child restraint.

• Put the seatbelt in the automatic locking mode. This vehicle does not require the use of a locking clip.

Perform the following steps when installing the child restraint with combination lap and shoulder belts:

Note: Although the child restraint illustrated is a forward facing child restraint, the steps are the same for installing a rear facing child restraint.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Child Safety

E142528

1. Position the child restraint in a seat with a combination lap and shoulder belt.

E142529

2. Pull down on the shoulder belt and then grasp the shoulder belt and lap belt together.

E142530

3. While holding the shoulder and lap belt portions together, route the tongue through the child restraint according to the child restraint manufacturer's instructions. Make sure you did not twist the belt webbing.

E142531

4. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) for that seating position until you hear a snap and feel the latch engage. Make sure you securely latched the tongue by pulling on it.

E142875

5. To put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward until you pull all of the belt out.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Child Safety

Note: The automatic locking mode is

available on the front passenger and rear seats. This vehicle does not require the use of a locking clip.

6. Allow the belt to retract to remove slack. The belt clicks as it retracts to indicate it is in the automatic locking mode.

7. Try to pull the belt out of the retractor to make sure the retractor is in the automatic locking mode. You should not be able to pull more belt out. If the retractor did not lock, unbuckle the belt and repeat Steps 5 and 6.

E142533

8. Remove remaining slack from the belt. Force the seat down with extra weight, for example, by pressing down or kneeling on the child restraint while pulling up on the shoulder belt in order to force slack from the belt. This is necessary to remove the remaining slack that exists once you add the extra weight of the child to the child restraint. It also helps to achieve the proper snugness of the child restraint to your vehicle. Sometimes, a slight lean toward the buckle helps to remove remaining slack from the belt.

9. If the child restraint has a tether strap, attach it.

E142534

10. Before placing the child in the seat, forcibly move the seat forward and back to make sure the seat is securely held in place.

To check this, grab the seat at the belt path and attempt to move it side to side and forward and back. There should be no more than 1 in (2.5 cm) of movement for proper installation.

We recommend checking with a NHTSA Certified Child Passenger Safety Technician to make certain the child restraint is properly installed. In Canada, check with Transport Canada for referral to a Child Car Seat Clinic.

Using Lap and Shoulder Belts (Front Center Position of Super Cab and Crew Cab)

WARNING: Do not place a

rearward facing child restraint in front of an active airbag. Failure to follow this instruction could result in personal injury or death.

WARNING: Always use both the lap and shoulder portion of the seatbelt in the center seating position.

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Child Safety

The belt webbing below the tongue is the lap portion of the combination lap and shoulder belt. The belt webbing above the tongue is the shoulder belt portion of the combination lap and shoulder belt.

E142528

1. Position the child restraint in the front center seat.

E162708

2. Slide the tongue up the webbing.

E142530

3. While holding both shoulder and lap portions next to the tongue, route the tongue and webbing through the child restraint according to the child restraint manufacturer's instructions. Make sure that you did not twist the belt webbing.

E142531

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Child Safety

E142533

5. While pushing down with your knee on the child restraint, pull up on the shoulder belt portion to tighten the lap belt portion of the combination lap and shoulder belt.

6. Allow the seatbelt to retract and remove any slack in the belt to securely tighten the child restraint in the vehicle.

7. If the child restraint has a tether strap, attach it.

E142534

8. Before placing the child in the seat, forcibly move the seat forward and back to make sure the seat is securely held in place. To check this, grab the seat at the belt path and attempt to move it side to side and forward and back. There should be no more than 1 in (2.5 cm) of movement for proper installation.

9. Check from time to time to be sure that there is no slack in the lap and shoulder belt. The shoulder belt must be snug to keep the lap belt tight during a crash.

Using Lower Anchors and Tethers for CHildren (LATCH)

WARNING: Do not attach two

child safety restraints to the same anchor. In a crash, one anchor may not be strong enough to hold two child safety restraint attachments and may break, causing serious injury or death.

The LATCH system has three vehicle anchor points: two lower anchors where the vehicle seat backrest and seat cushion meet (called the seat bight) and one top tether anchor behind that seating position.

LATCH compatible child restraints have two rigid or webbing mounted attachments that connect to the two lower anchors at the LATCH equipped seating positions in your vehicle. This type of attachment method eliminates the need to use seatbelts to attach the child restraint. However, you can still use the

Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, First-Printing

Child Safety

+ 603 hidden pages

Ford F-250 2020 Owner’s Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

ABOUT THIS MANUAL

Introduction

SYMBOLS GLOSSARY

DATA RECORDING

PERCHLORATE

FORD CREDIT

REPLACEMENT PARTS RECOMMENDATION

SPECIAL NOTICES

MOBILE COMMUNICATIONS EQUIPMENT

EXPORT UNIQUE OPTIONS

PROTECTING THE ENVIRONMENT

Environment

INSTRUMENT PANEL

At a Glance

GENERAL INFORMATION

Child Safety

INSTALLING CHILD RESTRAINTS