Ford C-Max 2014 Owner's Manual

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2014 C-MAX HYBRID | C-MAX ENERGI Owner’s Manual

The information contained in this publication was correct at the time of going to print. In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted.

Part Number: 20131007211151

Introduction

About This Manual...........................................7

Symbols Glossary.............................................7

Data Recording..................................................9

California Proposition 65..............................11

Perchlorate.........................................................11

Ford Credit..........................................................11

Replacement Parts

Recommendation........................................11

Special Notices................................................12

Mobile Communications

Equipment.....................................................12

Export Unique Options..................................13

Child Safety

General Information.......................................14

Installing Child Seats.....................................15

Booster Seats...................................................21

Child Seat Positioning..................................23

Child Safety Locks.........................................24

Safety Belts

Principle of Operation..................................26

Fastening the Safety Belts..........................27

Safety Belt Height Adjustment.................29

Safety Belt Warning Lamp and Indicator

Chime.............................................................30

Safety Belt Minder.........................................30

Child Restraint and Safety Belt

Maintenance................................................32

Personal Safety System™

Personal Safety System™..........................33

Supplementary Restraints

System

Principle of Operation..................................34

Driver and Passenger Airbags....................35

Front Passenger Sensing System............36

Side Airbags.....................................................38

Driver Knee Airbag.........................................39

Safety Canopy™............................................39

Crash Sensors and Airbag Indicator.........41

Airbag Disposal...............................................42

Keys and Remote Controls

General Information on Radio

Frequencies..................................................43

Remote Control..............................................43

Replacing a Lost Key or Remote

Control...........................................................48

MyKey™

Principle of Operation..................................49

Creating a MyKey...........................................50

Clearing All MyKeys.......................................50

Checking MyKey System Status..............50

Using MyKey With Remote Start

Systems..........................................................51

MyKey Troubleshooting...............................52

Locks

Locking and Unlocking.................................55

Manual Liftgate..............................................59

Power Liftgate................................................60

Security

Passive Anti-Theft System.........................63

Anti-Theft Alarm............................................64

Steering Wheel

Adjusting the Steering Wheel...................65

Audio Control..................................................65

Voice Control...................................................66

Cruise Control.................................................66

Information Display Control......................66

Wipers and Washers

Windshield Wipers........................................68

Autowipers.......................................................68

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Windshield Washers.....................................69

Rear Window Wiper and Washers...........70

Lighting

Lighting Control................................................71

Autolamps..........................................................71

Instrument Lighting Dimmer......................72

Headlamp Exit Delay.....................................73

Daytime Running Lamps.............................73

Front Fog Lamps.............................................73

Direction Indicators........................................73

Interior Lamps..................................................73

Ambient Lighting............................................75

Windows and Mirrors

Power Windows..............................................76

Global Opening................................................77

Exterior Mirrors.................................................77

Interior Mirror....................................................79

Sun Visors.........................................................79

Sun Shades......................................................79

Instrument Cluster

Gauges................................................................81

Warning Lamps and Indicators.................83

Audible Warnings and Indicators.............87

Information Displays

General Information.....................................88

Information Messages.................................98

Climate Control

Automatic Climate Control......................105

Hints on Controlling the Interior

Climate.........................................................107

Heated Windows and Mirrors..................107

Cabin Air Filter...............................................108

Remote Start.................................................108

Seats

Sitting in the Correct Position...................110

Head Restraints.............................................110

Manual Seats..................................................112

Power Seats.....................................................113

Rear Seats........................................................115

Heated Seats...................................................115

Rear Seat Armrest.........................................116

Universal Garage Door

Opener

Universal Garage Door Opener.................117

Auxiliary Power Points

Auxiliary Power Points.................................121

Storage Compartments

Center Console..............................................123

Overhead Console........................................123

Starting and Stopping the

Engine

General Information....................................124

Ignition Switch...............................................124

Keyless Starting.............................................124

Starting a Gasoline Engine........................125

Engine Block Heater.....................................127

Unique Driving Character-

istics

Hybrid Electric Vehicle................................129

Fuel and Refueling

Safety Precautions.......................................135

Fuel Quality.....................................................136

Running Out of Fuel.....................................137

Refueling..........................................................138

Fuel Consumption........................................142

Emission Control System..........................143

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High Voltage Battery

General Information....................................146

Charging the High Voltage Battery........148

High Voltage Battery Cut-Off

Switch............................................................151

Transmission

Automatic Transmission............................153

Brakes

General Information....................................156

Hints on Driving With Anti-Lock

Brakes............................................................157

Parking Brake..................................................157

Hill Start Assist..............................................157

Traction Control

Principle of Operation.................................159

Using Traction Control................................159

Stability Control

Principle of Operation................................160

Using Stability Control................................161

Parking Aids

Parking Aid......................................................162

Active Park Assist.........................................164

Rear View Camera.......................................168

Cruise Control

Principle of Operation..................................171

Using Cruise Control.....................................171

Driving Aids

Steering.............................................................173

Load Carrying

Rear Under Floor Storage..........................174

Luggage Covers.............................................174

Load Limit........................................................175

Towing

Towing a Trailer.............................................182

Transporting the Vehicle............................182

Towing the Vehicle on Four Wheels......182

Driving Hints

Breaking-In.....................................................184

Economical Driving......................................184

Driving Through Water................................185

Floor Mats.......................................................186

Roadside Emergencies

Roadside Assistance...................................187

Hazard Warning Flashers..........................188

Fuel Shutoff...................................................188

Jump-Starting the Vehicle........................188

Collision, Damage or Fire Event...............191

Post-Crash Alert System...........................193

Customer Assistance

Getting the Services You Need...............194

In California (U.S. Only).............................195

The Better Business Bureau (BBB) Auto

Line Program (U.S. Only)......................196

Utilizing the Mediation/Arbitration

Program (Canada Only)........................196

Getting Assistance Outside the U.S. and

Canada.........................................................197

Ordering Additional Owner's

Literature.....................................................198

Reporting Safety Defects (U.S.

Only).............................................................198

Reporting Safety Defects (Canada

Only).............................................................199

Fuses

Fuse Specification Chart..........................200

Changing a Fuse...........................................207

Maintenance

General Information...................................209

C-MAX (CCG)

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Opening and Closing the Hood.............209

Under Hood Overview - 2.0L Hybrid......210

Engine Oil Dipstick........................................212

Engine Oil Check...........................................212

Engine Coolant Check.................................213

Automatic Transmission Fluid

Check.............................................................217

Brake Fluid Check..........................................217

Power Steering Fluid Check......................217

Washer Fluid Check......................................217

Fuel Filter..........................................................217

Changing the 12V Battery..........................218

Checking the Wiper Blades......................219

Changing the Wiper Blades......................219

Adjusting the Headlamps..........................221

Removing a Headlamp..............................222

Changing a Bulb...........................................222

Bulb Specification Chart...........................227

Changing the Engine Air Filter.................229

Vehicle Care

General Information....................................232

Cleaning Products.......................................232

Cleaning the Exterior..................................232

Waxing.............................................................233

Cleaning the Engine....................................233

Cleaning the Windows and Wiper

Blades..........................................................234

Cleaning the Interior...................................234

Cleaning the Instrument Panel and

Instrument Cluster Lens.......................234

Cleaning Leather Seats.............................235

Repairing Minor Paint Damage..............236

Cleaning the Alloy Wheels.......................236

Vehicle Storage............................................236

Wheels and Tires

Temporary Mobility Kit..............................239

Tire Care..........................................................245

Using Snow Chains.....................................259

Tire Pressure Monitoring System..........259

Technical Specifications...........................263

Capacities and Specific-

ations

Engine Specifications................................265

Motorcraft Parts..........................................266

Vehicle Identification Number................267

Vehicle Certification Label.......................267

Transmission Code Designation............268

Technical Specifications..........................269

Audio System

General Information....................................272

Audio unit - Vehicles With: AM/FM/CD/

SYNC.............................................................273

Audio unit - Vehicles With: Premium AM/

FM/CD..........................................................275

Audio unit - Vehicles With: Sony AM/FM/

CD...................................................................277

Digital Radio..................................................280

Satellite Radio..............................................282

Audio Input Jack...........................................285

USB Port.........................................................285

Media Hub......................................................286

SYNC™

General Information...................................287

Using Voice Recognition...........................289

Using SYNC™ With Your Phone.............291

SYNC™ Applications and Services......302

Using SYNC™ With Your Media

Player...........................................................308

SYNC™ Troubleshooting..........................316

MyFord Touch™

General Information....................................322

Settings...........................................................330

Entertainment...............................................341

Phone...............................................................359

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Electric Vehicle Information....................364

Information.....................................................375

Climate............................................................384

Navigation......................................................387

Accessories

Accessories....................................................397

Appendices

End User License Agreement.................399

Ford Extended Service Plan

(ESP)

Ford Extended Service Plan (ESP)........414

Scheduled Maintenance

General Maintenance Information.........417

Normal Scheduled Maintenance...........421

Special Operating Conditions Scheduled

Maintenance.............................................424

Scheduled Maintenance Record............427

C-MAX (CCG)

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C-MAX (CCG)

ABOUT THIS MANUAL

Thank you for choosing Ford. We recommend that you take some time to get to know your vehicle by reading this manual. The more that you know about it, the greater the safety and pleasure you will get from driving it.

WARNING

Driving while distracted can result in loss of vehicle control, crash and

injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Note: This manual describes product features and options available throughout the range of available models, sometimes even before they are generally available. It may describe options not fitted to your vehicle.

Note: Some of the illustrations in this manual may be used for different models, so may appear different to you on your vehicle. However, the essential information in the illustrations is always correct.

Note: Always use and operate your vehicle in line with all applicable laws and regulations.

Note: Pass on this manual when selling your vehicle. It is an integral part of the vehicle.

This manual may qualify the location of a component as left-hand side or right-hand side. The side is determined when facing forward in the seat.

E154903

Right-hand sideA Left-hand sideB

Protecting the Environment

You must play your part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps toward this aim.

SYMBOLS GLOSSARY

These are some of the symbols you may see on your vehicle.

Safety alert

See Owner's Manual

Air conditioning system

Anti-lock braking system

Avoid smoking, flames or sparks

C-MAX (CCG)

Introduction

Battery

Battery acid

Brake fluid - non petroleum based

Brake system

Cabin air filter

Check fuel cap

Child safety door lock or unlock

Child seat lower anchor

Child seat tether anchor

E71340

Cruise control

Do not open when hot

Engine air filter

Engine coolant

Engine coolant temperature

Engine oil

Explosive gas

Fan warning

Fasten safety belt

Front airbag

Front fog lamps

Fuel pump reset

Fuse compartment

Hazard warning flashers

Heated rear window

E91392

Heated windshield

Interior luggage compartment release

Jack

Keep out of reach of children

Lighting control

C-MAX (CCG)

Introduction

Low tire pressure warning

Maintain correct fluid level

Note operating instructions

Panic alarm

E139213

Parking aid

Parking brake

Power steering fluid

Power windows front/rear

Power window lockout

Service engine soon

Side airbag

Shield the eyes

Stability control

Windshield wash and wipe

DATA RECORDING

Service Data Recording

Service data recorders in your vehicle are capable of collecting and storing diagnostic information about your vehicle. This potentially includes information about the performance or status of various systems and modules in the vehicle, such as engine, throttle, steering or brake systems. In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may access or share among them vehicle diagnostic information received through a direct connection to your vehicle when diagnosing or servicing your vehicle. Additionally, when your vehicle is in for service or repair, Ford Motor Company, Ford of Canada, and service and repair facilities may access or share among them data for vehicle improvement purposes. For U.S. only (if equipped), if you choose to use the SYNC Vehicle Health Report, you consent that certain diagnostic information may also be accessed electronically by Ford Motor Company and Ford authorized service facilities, and that the diagnostic information may be used for any purpose. See SYNC™ (page 287).

Event Data Recording

This vehicle is equipped with an event data recorder. The main purpose of an event data recorder is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle; this data will assist in understanding how a vehicle’s systems performed. The event data recorder is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less.

C-MAX (CCG)

Introduction

The event data recorder in this vehicle is designed to record such data as:

• How various systems in your vehicle were operating;

• Whether or not the driver and passenger safety belts were buckled/fastened;

• How far (if at all) the driver was depressing the accelerator and/or the brake pedal; and

• How fast the vehicle was traveling; and

• Where the driver was positioning the steering wheel.

This data can help provide a better understanding of the circumstances in which crashes and injuries occur.

Note: Event data recorder data is

recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the event data recorder under normal driving conditions and no personal data or information (e.g., name, gender, age, and crash location) is recorded (see limitations regarding 911 Assist and Traffic, directions and Information privacy below). However, parties, such as law enforcement, could combine the event data recorder data with the type of personally identifying data routinely acquired during a crash investigation.

To read data recorded by an event data recorder, special equipment is required, and access to the vehicle or the event data recorder is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have such special equipment, can read the information if they have access to the vehicle or the event data recorder. Ford Motor Company and Ford of Canada do not access event data recorder information without obtaining consent, unless pursuant to court order

or where required by law enforcement, other government authorities or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada.

Note: Including to the extent that any

law pertaining to Event Data Recorders applies to SYNC or its features, please note the following: Once 911 Assist (if equipped) is enabled (set ON), 911 Assist may, through any paired and connected cell phone, disclose to emergency services that the vehicle has been in a crash involving the deployment of an airbag or, in certain vehicles, the activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of being used to electronically or verbally provide to 911 operators the vehicle location (such as latitude and longitude), and/or other details about the vehicle or crash or personal information about the occupants to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not activate the 911 Assist feature. See SYNC™ (page 287).

Additionally, when you connect to Traffic, Directions and Information (if equipped, U.S. only), the service uses GPS technology and advanced vehicle sensors to collect the vehicle’s current location, travel direction, and speed (“vehicle travel information”), only to help provide you with the directions, traffic reports, or business searches that you request. If you do not want Ford or its vendors to receive this information, do not activate the service. Ford Motor Company and the

C-MAX (CCG)

Introduction

vendors it uses to provide you with this information do not store your vehicle travel information. For more information, see Traffic, Directions and Information, Terms and Conditions. See SYNC™ (page 287).

CALIFORNIA PROPOSITION 65

WARNING

Some constituents of engine exhaust, certain vehicle components,

certain fluids contained in vehicles and certain products of component wear contain or emit chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

PERCHLORATE

Certain components in your vehicle such as airbag modules, safety belt pretensioners and remote control batteries may contain perchlorate material. Special handling may apply for service or vehicle end of life disposal. For more information visit:

Web Address

www.dtsc.ca.gov/hazardouswaste/

perchlorate

FORD CREDIT

(U.S. Only)

Ford Credit offers a full range of financing and lease plans to help you acquire your vehicle. If you have financed or leased your vehicle through Ford Credit, thank you for your business.

For your convenience we offer a number of ways to contact us, as well as help manage your account.

Phone: 1-800-727-7000 For more information regarding Ford Credit,

as well as access Account Manager, please go to www.fordcredit.com.

REPLACEMENT PARTS RECOMMENDATION

Your vehicle has been built to the highest standards using quality parts. We recommend that you demand the use of genuine Ford and Motorcraft parts whenever your vehicle requires scheduled maintenance or repair. You can clearly identify genuine Ford and Motorcraft parts by looking for the Ford, FoMoCo or Motorcraft branding on the parts or their packaging.

Scheduled Maintenance and Mechanical Repairs

One of the best ways for you to make sure that your vehicle provides years of service is to have it maintained in line with our recommendations using parts that conform to the specifications detailed in this Owner’s Manual. Genuine Ford and Motorcraft parts meet or exceed these specifications.

Collision Repairs

We hope that you never experience a collision, but accidents do happen. Genuine Ford replacement collision parts meet our stringent requirements for fit, finish, structural integrity, corrosion protection and dent resistance. During vehicle development we validate these parts deliver the intended level of protection as a whole system. A great way to know for sure you are getting this level of protection is to use genuine Ford replacement collision parts.

C-MAX (CCG)

Introduction

Warranty on Replacement Parts

Genuine Ford and Motorcraft replacement parts are the only replacement parts that benefit from a Ford Warranty. Damage caused to your vehicle as a result of the failure of non-Ford parts may not be covered by the Ford Warranty. For additional information, refer to the terms and conditions of the Ford Warranty.

SPECIAL NOTICES

New Vehicle Limited Warranty

For a detailed description of what is covered and what is not covered by your vehicle’s New Vehicle Limited Warranty, refer to the Warranty Manual that is provided to you along with your Owner’s Manual.

Special Instructions

For your added safety, your vehicle is fitted with sophisticated electronic controls.

WARNINGS

Failure to follow the specific warnings and instructions could result in personal injury. See

Supplementary Restraints System

(page 34).

Front seat mounted rear-facing child or infant seats should NEVER be placed in front of an active

passenger airbag.

Notice to Owners of Pickup Trucks and Utility Type Vehicles

WARNING

Utility vehicles have a significantly higher rollover rate than other types of vehicles.

Before you drive your vehicle, please read this Owner’s Guide carefully. Your vehicle is not a passenger car. As with other vehicles of this type, failure to operate this vehicle correctly may result in loss of vehicle control, vehicle rollover, personal injury or death.

Using Your Vehicle With a Snowplow

Do not use this vehicle for snowplowing.

Your vehicle is not equipped with a snowplowing package.

Using Your Vehicle as an Ambulance

Do not use this vehicle as an ambulance.

Your vehicle is not equipped with the Ford Ambulance Preparation Package.

MOBILE COMMUNICATIONS EQUIPMENT

Using mobile communications equipment is becoming increasingly important in the conduct of business and personal affairs. However, you must not compromise your own or others’ safety when using such equipment. Mobile communications can enhance personal safety and security when appropriately used, particularly in emergency situations. Safety must be paramount when using mobile communications equipment to avoid negating these benefits. Mobile communication equipment includes, but is not limited to, cellular phones, pagers, portable email devices, text messaging devices and portable two-way radios.

C-MAX (CCG)

Introduction

WARNING

Driving while distracted can result in

loss of vehicle control, crash and

injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

EXPORT UNIQUE OPTIONS

For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this Owner’s Manual. A market unique supplement may be supplied that complements this book. By referring to the market unique supplement, if provided, you can properly identify those features, recommendations and specifications that are unique to your vehicle. This Owner’s Manual is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for Export. Refer to this Owner’s

Manual for all other required information and warnings.

C-MAX (CCG)

Introduction

GENERAL INFORMATION

See the following sections for directions on how to properly use safety restraints for children.

WARNINGS

Always make sure your child is secured properly in a device that is

appropriate for their height, age and weight. Child safety restraints must be bought separately from your vehicle. Failure to follow these instructions and guidelines may result in an increased risk of serious injury or death to your child.

All children are shaped differently.

The recommendations for safety

restraints are based on probable child height, age and weight thresholds from National Highway Traffic Safety Administration and other safety organizations, or are the minimum

WARNINGS

requirements of law. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and consult your pediatrician to make sure your child seat is appropriate for your child, and is compatible with and properly installed in your vehicle. To locate a child seat fitting station and CPST, contact the NHTSA toll free at 1-888-327-4236 or go to http://www.nhtsa.dot.gov. In Canada, check with your local St. John Ambulance office for referral to a CPST or for further information, contact your provincial ministry of transportation, locate your local St. John Ambulance office by searching for St. John Ambulance on the internet, or Transport Canada at 1-800-333-0371 (http://www.tc.gc.ca). Failure to properly restrain children in safety seats made especially for their height, age, and weight may result in an increased risk of serious injury or death to your child.

C-MAX (CCG)

Child Safety

Recommendations for Safety Restraints for Children

Recommended restraint

type

Child size, height, weight, or ageChild

Use a child safety seat

(sometimes called an

infant carrier, convertible

seat, or toddler seat).

Children weighing 40 lb (18 kg) or less

(generally age four or younger).

Infants or

toddlers

Use a belt-positioning

booster seat.

Children who have outgrown or no longer

properly fit in a child safety seat (gener-

ally children who are less than 4 ft. 9 in.

(1.45 m) tall, are greater than age four

and less than age 12, and between 40 lb

(18 kg) and 80 lb (36 kg) and upward to

100 lb (45 kg) if recommended by your

child restraint manufacturer).

Small children

Use a vehicle safety belt having the lap belt snug and low across the hips,

shoulder belt centered

across the shoulder and

chest, and seat back

upright.

Children who have outgrown or no longer

properly fit in a belt-positioning booster seat (generally children who are at least 4 ft. 9 in. (1.45 m) tall or greater than 80

lb (36 kg) or 100 lb (45 kg) if recom-

mended by child restraint manufacturer).

Larger children

• You are required by law to properly use safety seats for infants and toddlers in the United States and Canada.

• Many states and provinces require that small children use approved booster seats until they reach age eight, a height of 4 feet 9 inches (1.45 meters) tall, or 80 pounds (36 kilograms). Check your local and state or provincial laws for specific requirements about the safety of children in your vehicle.

• When possible, always properly restrain children 12 years of age and under in a rear seating position of your vehicle. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in a front seating position. See

Front Passenger Sensing System

(page 36).

INSTALLING CHILD SEATS

Child Seats

E142594

C-MAX (CCG)

Child Safety

Use a child safety seat (sometimes called an infant carrier, convertible seat, or toddler seat) for infants, toddlers, or children weighing 40 pounds (18 kilograms) or less (generally age four or younger).

Using Lap and Shoulder Belts

WARNINGS

Airbags can kill or injure a child in a child seat. Never place a rear-facing

child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat all the way back.

Airbags can kill or injure a child in a

child seat. Children 12 and under

should be properly restrained in the rear seat whenever possible.

Depending on where you secure a

child restraint, and depending on the

child restraint design, you may block access to certain safety belt buckle assemblies and LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, occupants should only use seating positions where they are able to be properly restrained.

When installing a child safety seat with combination lap and shoulder belts:

• Use the correct safety belt buckle for

that seating position.

• Insert the belt tongue into the proper

buckle until you hear a snap and feel it latch. Make sure the tongue is securely fastened in the buckle.

• Keep the buckle release button

pointing up and away from the safety seat, with the tongue between the child seat and the release button, to prevent accidental unbuckling.

• Place the vehicle seat upon which the child seat will be installed in the upright position.

• Put the safety belt in the automatic locking mode. See Step 5. This vehicle does not require the use of a locking clip.

Perform the following steps when installing the child seat with combination lap and shoulder belts:

Note: Although the child seat illustrated is a forward facing child seat, the steps are the same for installing a rear facing child seat.

E142528

1. Position the child safety seat in a seat with a combination lap and shoulder belt.

E142529

2. Pull down on the shoulder belt and then grasp the shoulder belt and lap belt together.

C-MAX (CCG)

Child Safety

E142530

3. While holding the shoulder and lap belt portions together, route the tongue through the child seat according to the child seat manufacturer's instructions. Be sure the belt webbing is not twisted.

E142531

4. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) for that seating position until you hear a snap and feel the latch engage. Make sure the tongue is latched securely by pulling on it.

E142875

5. To put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward until all of the belt is pulled out.

Note: The automatic locking mode is available on the front passenger and rear seats.

6. Allow the belt to retract to remove slack. The belt will click as it retracts to indicate it is in the automatic locking mode.

7. Try to pull the belt out of the retractor to make sure the retractor is in the automatic locking mode (you should not be able to pull more belt out). If the retractor is not locked, unbuckle the belt and repeat Steps 5 and 6.

E142533

C-MAX (CCG)

Child Safety

8. Remove remaining slack from the belt. Force the seat down with extra weight, for example, by pressing down or kneeling on the child restraint while pulling up on the shoulder belt in order to force slack from the belt. This is necessary to remove the remaining slack that will exist once the extra weight of the child is added to the child restraint. It also helps to achieve the proper snugness of the child seat to your vehicle. Sometimes, a slight lean toward the buckle will additionally help to remove remaining slack from the belt.

9. Attach the tether strap (if the child seat is equipped).

E142534

10. Before placing the child in the seat,

forcibly move the seat forward and back to make sure the seat is securely held in place. To check this, grab the seat at the belt path and attempt to move it side to side and forward and back. There should be no more than 1 inch (2.5 centimeters) of movement for proper installation.

Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician to make certain the child restraint is properly installed. In Canada, check with your local St. John Ambulance office for referral to a Certified Passenger Seat Technician.

Using Lower Anchors and Tethers for CHildren (LATCH)

WARNINGS

Never attach two child safety seats to the same anchor. In a crash, one

anchor may not be strong enough to hold two child safety seat attachments and may break, causing serious injury or death.

Depending on where you secure a

child restraint, and depending on the

child restraint design, you may block access to certain safety belt buckle assemblies or LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, occupants should only use seating positions where they are able to be properly restrained.

The LATCH system is composed of three vehicle anchor points: two lower anchors located where seat back and seat cushion meet (called the seat bight) and one top tether anchor located behind that seating position.

LATCH compatible child safety seats have two rigid or webbing mounted attachments that connect to the two lower anchors at the LATCH equipped seating positions in your vehicle. This type of attachment method eliminates the need to use safety belts to attach the child seat, however the safety belt can still be used to attach the child seat. For forward-facing child seats, the top tether strap must also be attached to the proper top tether anchor, if a top tether strap has been provided with your child seat.

C-MAX (CCG)

Child Safety

E142535

Your vehicle has LATCH lower anchors for child seat installation at the seating positions marked with the child seat symbol.

E144054

The LATCH anchors are located at the rear section of the rear seat between the cushion and seat back below the symbols as shown. Follow the child seat manufacturer's instructions to properly install a child seat with LATCH attachments. Follow the instructions on attaching child safety seats with tether straps.

Attach LATCH lower attachments of the child seat only to the anchors shown.

Use of Inboard Lower Anchors from the Outboard Seating Positions (Center Seating Use)

WARNING

The standardized spacing for LATCH lower anchors is 11 inches (28

centimeters) center to center. Do not use LATCH lower anchors for the center seating position unless the child seat manufacturer's instructions permit and specify using anchors spaced at least as far apart as those in this vehicle.

The lower anchors at the center of the second row rear seat are spaced 18 inches (46 centimeters) apart. A child seat with rigid LATCH attachments cannot be installed at the center seating position. LATCH compatible child seats (with attachments on belt webbing) can only be used at this seating position provided that the child seat manufacturer's instructions permit use with the anchor spacing stated. Do not attach a child seat to any lower anchor if an adjacent child seat is attached to that anchor.

Each time you use the safety seat, check that the seat is properly attached to the lower anchors and tether anchor, if applicable. Tug the child seat from side to side and forward and back where it is secured to your vehicle. The seat should move less than one inch when you do this for a proper installation.

If the safety seat is not anchored properly, the risk of a child being injured in a crash greatly increases.

C-MAX (CCG)

Child Safety

Combining Safety Belt and LATCH Lower Anchors for Attaching Child Safety Seats

When used in combination, either the safety belt or the LATCH lower anchors may be attached first, provided a proper installation is achieved. Attach the tether strap afterward, if included with the child seat.

Using Tether Straps

Many forward-facing child safety seats include a tether strap

which extends from the back of the child safety seat and hooks to an anchoring point called the top tether anchor. Tether straps are available as an accessory for many older safety seats.

Contact the manufacturer of your child seat for information about ordering a tether strap, or to obtain a longer tether strap if the tether strap on your safety seat does not reach the appropriate top tether anchor in your vehicle.

Once the child safety seat has been installed using either the safety belt, the lower anchors of the LATCH system, or both, you can attach the top tether strap.

The tether strap anchors in your vehicle are in the following positions (shown from top view):

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Perform the following steps to install a child safety seat with tether anchors:

Note: If you install a child seat with rigid LATCH attachments, do not tighten the tether strap enough to lift the child seat off your vehicle seat cushion when the child is seated in it. Keep the tether strap just snug without lifting the front of the child seat. Keeping the child seat just touching your vehicle seat gives the best protection in a severe crash.

1. Route the child safety seat tether strap over the back of the seat. For outboard seating positions, route the tether strap under the head restraint and between the head restraint posts. For the center seating positions, route the tether strap over the top of the head restraint. If needed, the head restraints can also be removed.

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2. Locate the correct anchor on the back panel of the rear seat for the selected seating position. The anchors are labeled with the tether strap symbol and are partially covered by the gap panel. Pull the panel back to fully expose the anchors.

C-MAX (CCG)

Child Safety

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3. Clip the tether strap to the anchor as shown.

4. Tighten the child safety seat tether strap according to the manufacturer's instructions. If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, Ford also recommends its use.

BOOSTER SEATS

WARNING

Never place, or allow a child to place, the shoulder belt under a child's arm

or behind the back because it reduces the protection for the upper part of the body and may increase the risk of injury or death in a crash.

Use a belt-positioning booster seat for children who have outgrown or no longer properly fit in a child safety seat (generally children who are less than 4 feet 9 inches (1.45 meters) tall, are greater than age four (4) and less than age twelve (12), and between 40 pounds (18 kilograms) and 80 pounds (36 kilograms) and upward to 100 pounds (45 kilograms) if

recommended by your child restraint manufacturer). Many state and provincial laws require that children use approved booster seats until they reach age eight, a height of 4 feet 9 inches (1.45 meters) tall, or 80 pounds (36 kilograms).

Booster seats should be used until you can answer YES to ALL of these questions when seated without a booster seat:

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• Can the child sit all the way back against their vehicle seat back with knees bent comfortably at the edge of the seat cushion?

• Can the child sit without slouching?

• Does the lap belt rest low across the

hips?

• Is the shoulder belt centered on the shoulder and chest?

• Can the child stay seated like this for the whole trip?

Always use booster seats in conjunction with your vehicle lap and shoulder belt.

C-MAX (CCG)

Child Safety

Types of Booster Seats

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• Backless booster seats If your backless booster seat has a

removable shield, remove the shield. If a vehicle seating position has a low seat back or no head restraint, a backless booster seat may place your child's head (as measured at the tops of the ears) above the top of the seat. In this case, move the backless booster to another seating position with a higher seat back or head restraint and lap and shoulder belts, or consider using a high back booster seat.

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• High back booster seats If, with a backless booster seat, you cannot

find a seating position that adequately supports your child's head, a high back booster seat would be a better choice.

Children and booster seats vary in size and shape. Choose a booster that keeps the lap belt low and snug across the hips, never up across the stomach, and lets you adjust the shoulder belt to cross the chest and rest snugly near the center of the shoulder. The following drawings compare the ideal fit (center) to a shoulder belt uncomfortably close to the neck and a shoulder belt that could slip off the shoulder. The drawings also show how the lap belt should be low and snug across the child's hips.

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C-MAX (CCG)

Child Safety

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If the booster seat slides on the vehicle seat upon which it is being used, placing a rubberized mesh sold as shelf or carpet liner under the booster seat may improve this condition. Do not introduce any item thicker than this under the booster seat. Check with the booster seat manufacturer's instructions.

CHILD SEAT POSITIONING

WARNINGS

Airbags can kill or injure a child in a child seat. Never place a rear-facing

child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the vehicle seat upon which the child seat is installed all the way back. When possible, all children age 12 and under should be properly restrained in a rear seating position. If all children cannot be seated and restrained properly in a rear seating position, properly restrain the largest child in the front seat.

Always carefully follow the

instructions and warnings provided

by the manufacturer of any child restraint to determine if the restraint device is appropriate for your child's size, height, weight, or age. Follow the child restraint manufacturer's instructions and warnings provided for installation and use in conjunction with the instructions and

WARNINGS

warnings provided by your vehicle manufacturer. A safety seat that is improperly installed or utilized, is inappropriate for your child's height, age, or weight or does not properly fit the child may increase the risk of serious injury or death.

Never let a passenger hold a child on his or her lap while your vehicle is

moving. The passenger cannot protect the child from injury in a crash, which may result in serious injury or death.

Never use pillows, books, or towels

to boost a child. They can slide

around and increase the likelihood of injury or death in a crash.

Always restrain an unoccupied child

seat or booster seat. These objects

may become projectiles in a crash or sudden stop, which may increase the risk of serious injury.

Never place, or allow a child to place,

the shoulder belt under a child's arm

or behind the back because it reduces the protection for the upper part of the body and may increase the risk of injury or death in a crash.

To avoid risk of injury, do not leave

children or pets unattended in your

vehicle.

C-MAX (CCG)

Child Safety

Use any attachment method as indicated below by XCombined weight of child and

child

restraint

seat

Restraint

type

Safety belt

only

Safety belt and LATCH

(lower

anchors

and top

tether

anchor)

Safety belt

and top

tether

anchor

LATCH (lower

anchors

only)

LATCH (lower

anchors

and top

tether

anchor)

XXUp to 65 lb

(29.5 kg)

Rear facing

child seat

XOver 65 lb

(29.5 kg)

Rear facing

child seat

XXXUp to 65 lb

(29.5 kg)

Forward

facing

child seat

XXOver 65 lb

(29.5 kg)

Forward

facing

child seat

Note: The child seat must rest tightly against the vehicle seat upon which it is installed. It may be necessary to lift or remove the head restraint. See Seats (page

110).

CHILD SAFETY LOCKS

When these locks are set, the rear doors cannot be opened from the inside.

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The childproof locks are located on the rear edge of each rear door and must be set separately for each door.

C-MAX (CCG)

Child Safety

Left-Hand Side

Turn counterclockwise to lock and clockwise to unlock.

Right-Hand Side

Turn clockwise to lock and counterclockwise to unlock.

C-MAX (CCG)

Child Safety

PRINCIPLE OF OPERATION

WARNINGS

Always drive and ride with your seatback upright and the lap belt snug and low across the hips.

To reduce the risk of injury, make sure children sit where they can be properly restrained.

Never let a passenger hold a child on his or her lap while your vehicle is moving. The passenger cannot

protect the child from injury in a crash.

All occupants of your vehicle, including the driver, should always

properly wear their safety belts, even when an airbag supplemental restraint system is provided.

It is extremely dangerous to ride in a

cargo area, inside or outside of a

vehicle. In a crash, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and safety belts. Be sure everyone in your vehicle is in a seat and using a safety belt properly.

In a rollover crash, an unbelted

person is significantly more likely to

die than a person wearing a safety belt.

Each seating position in your vehicle

has a specific safety belt assembly

which is made up of one buckle and one tongue that are designed to be used as a pair. 1) Use the shoulder belt on the outside shoulder only. Never wear the shoulder belt under the arm. 2) Never swing the safety belt around your neck over the inside shoulder. 3) Never use a single belt for more than one person.

When possible, all children 12 years

old and under should be properly

restrained in a rear seating position.

WARNINGS

Safety belts and seats can become hot in a vehicle that has been closed

up in sunny weather; they could burn a small child. Check seat covers and buckles before you place a child anywhere near them.

Front and rear seat occupants,

including pregnant women, should

wear safety belts for optimum protection in an accident.

All seating positions in this vehicle have lap and shoulder safety belts. All occupants of the vehicle should always properly wear their safety belts, even when an airbag supplemental restraint system is provided.

The safety belt system consists of:

• lap and shoulder safety belts

• shoulder safety belt with automatic

locking mode, (except driver safety belt)

• height adjuster at the front outboard

seating positions

• retractor and anchor pretensioner at

the front outboard seating positions

• belt tension sensor at the front

outboard passenger seating position

• safety belt warning light and chime

• crash sensors and monitoring system

with readiness indicator.

C-MAX (CCG)

Safety Belts

The safety belt pretensioners are designed to activate in frontal, near-frontal and side crashes, and in rollovers. The safety belt pretensioners on the retractor and anchor at the front seating positions are designed to tighten the safety belts firmly against the occupant's body when activated. This helps increase the effectiveness of the safety belts. In frontal crashes, the safety belt pretensioners can be activated alone or, if the crash is of sufficient severity, together with the front airbags.

FASTENING THE SAFETY BELTS

The front outboard and rear safety restraints in the vehicle are combination lap and shoulder belts.

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1. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) until you hear a snap and feel it latch. Make sure the tongue is securely fastened in the buckle.

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2. To unfasten, press the release button and remove the tongue from the buckle.

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When in use, the rear safety belts should be placed in the belt guides on the outboard seat backs.

Restraint of Pregnant Women

WARNING

Always ride and drive with your seat back upright and the safety belt

properly fastened. The lap portion of the safety belt should fit snug and be positioned low across the hips. The shoulder portion of the safety belt should be positioned across the chest. Pregnant women should also follow this practice. See the following figure.

C-MAX (CCG)

Safety Belts

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Pregnant women should always wear their safety belt. The lap belt portion of a combination lap and shoulder belt should be positioned low across the hips below the belly and worn as tight as comfort will allow. The shoulder belt should be positioned to cross the middle of the shoulder and the center of the chest.

Safety Belt Locking Modes

WARNINGS

After any vehicle crash, the safety belt system at all passenger seating

positions must be checked by an authorized dealer to verify that the automatic locking retractor feature for child seats is still functioning properly. In addition, all safety belts should be checked for proper function.

Belt and retractor assembly must be

replaced if the safety belt assembly

automatic locking retractor feature or any other safety belt function is not operating properly when checked by an authorized dealer. Failure to replace the belt and retractor assembly could increase the risk of injury in crashes.

All safety restraints in the vehicle are combination lap and shoulder belts. The driver safety belt has the first type of locking mode, and the front outboard passenger and rear seat safety belts have both types of locking modes described as follows:

Vehicle Sensitive Mode

This is the normal retractor mode, which allows free shoulder belt length adjustment to your movements and locking in response to vehicle movement. For example, if the driver brakes suddenly or turns a corner sharply, or the vehicle receives an impact of approximately 5 mph (8 km/h) or more, the combination safety belts will lock to help reduce forward movement of the driver and passengers.

In addition, the retractor is designed to lock if the webbing is pulled out too quickly. If this occurs, let the belt retract slightly and pull webbing out again in a slow and controlled manner.

Automatic Locking Mode

In this mode, the shoulder belt is automatically pre-locked. The belt will still retract to remove any slack in the shoulder belt. The automatic locking mode is not available on the driver safety belt.

When to Use the Automatic Locking Mode

This mode should be used any time a child safety seat, except a booster, is installed in passenger front or rear seating positions. Children 12 years old and under should be properly restrained in a rear seating position whenever possible. See Child Safety (page 14).

C-MAX (CCG)

Safety Belts

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