Ford Certain 2020 User manual

David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division

January 29, 2021

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD

Compliance Recall 20C19 - Supplement #1

Certain 2020 Model Year Multiple Vehicle Lines Rear View Camera Improper Function

REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD

Compliance Recall 20C19

Dated November 6, 2020

New! REASON FOR THIS SUPPLEMENT

Parts Requirements / Ordering Information: Updated to include the rear view camera part numbers

for vehicles with multiple camera options. All parts are now available for open ordering.

AFFECTED VEHICLES NOTE: Only analog cameras are affected by this program.

Vehicle Model Year Assembly Plant Build Dates

Explorer

Chicago November 16, 2019 through May 18, 2020

Dearborn October 26, 2019 through May 18, 2020

F-150

Kansas City November 2, 2019 through May 18, 2020

Mustang Flat Rock November 18, 2019 through May 26, 2020

Transit Kansas City October 28, 2019 through May 20, 2020

Kentucky Truck November 3, 2019 through May 18, 2020

F-Super Duty

2020

Ohio October 30, 2019 through May 18, 2020

Expedition Kentucky Truck October 30, 2019 through June 22, 2020

Escape Louisville November 5, 2019 through May 18, 2020

Corsair Louisville November 14, 2019 through May 18, 2020

Edge Oakville November 13, 2019 through May 26, 2020

Nautilus Oakville November 21, 2019 through May 26, 2020

Ranger Michigan December 9, 2019 through May 19, 2020

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS COMPLIANCE RECALL

In some of the affected vehicles, insufficient electrical conductivity within the Printed Circuit Board (PCB) internal to the camera may lead to intermittent rear view camera operation. A rear view camera that intermittently displays a blank or distorted image can reduce the driver’s view of what is behind the vehicle and does not conform to the requirements specified by the Federal Motor Vehicle Safety Standard (FMVSS) 111 - Rear Visibility.

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the rear view camera performed on all affected vehicles at no charge to the vehicle owner.

NOTE: The stripped chassis rear view camera assembly is required to perform the repair but does not need to be installed on the vehicle.

NOTE: Truck tailgates are required to perform this service action.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters were mailed the week of November 9, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to

the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

New! ATTACHMENTS

Attachment I: Administrative Information

Attachment II: Labor Allowances and Parts Ordering Information

Attachment III: Technical Information Owner Notification Letters

following the Attachment III Technical Information. This service must be

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

ATTACHMENT I

Page 1 of 2

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD

Compliance Recall 20C19 - Supplement #1

Certain 2020 Model Year Multiple Vehicle Lines

Rear View Camera Improper Function

OASIS ACTIVATION OASIS was activated on November 6, 2020.

FSA VIN LISTS ACTIVATION FSA VIN Lists have been made available through https://web.fsavinlists.dealerconnection.com since

November 6, 2020. Owner names and addresses have been available since November 24, 2020. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle

registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

SOLD VEHICLES

 Ford has not issued instructions to stop selling/delivering or driving used vehicles under this

compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.

 Immediately contact any of your affected customers whose vehicles are not on your VIN list

but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.

 Correct other affected vehicles identified in OASIS which are brought to your dealership.

 Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle

inventory.

STOCK VEHICLES

 Correct all affected units in your new vehicle inventory before delivery.

 Use OASIS to identify any affected vehicles in your used vehicle inventory.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2020 Lincoln Pickup & Delivery Updates.

ATTACHMENT I

Page 2 of 2

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD

Compliance Recall 20C19 - Supplement #1

Certain 2020 Model Year Multiple Vehicle Lines

Rear View Camera Improper Function

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

 For related damage and access time requirements, refer to the Warranty and Policy Manual /

Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.

 For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is

required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.

o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles

 For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval

Request to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION

 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty

Solution (OWS) online.

o When entering claims, select claim type 31: Field Service Action. The FSA number

(20C19) is the sub code.

o For additional claims preparation and submission information, refer to the Recall and

Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.

 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a

separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

 Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to

2 days) should be submitted on a separate line from the FSA. Refer to EFC07715, 2020 Lincoln Pickup & Delivery Updates for details.

ATTACHMENT II

Page 1 of 2

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD

Compliance Recall 20C19 - Supplement #1

Certain 2020 Model Year Multiple Vehicle Lines

Rear View Camera Improper Function

LABOR ALLOWANCES

Description Vehicle Labor Operation Labor Time

Replace Analog Rear View Camera (includes time for camera configuration)

* Replace Analog Rear View Camera

- Stripped Chassis Loose Camera Kit Only (camera configuration not required)

360 Degree View Camera Alignment or Pro Trailer Backup Assist (PTBA) Camera Alignment (as needed)

* The stripped chassis rear view camera assembly is required to perform the repair but does not need to be installed on the vehicle.

F-150/Raptor 20C19B 0.4 Hours

F-Super Duty 20C19C 0.4 Hours

Transit 20C19D 0.3 Hours

Expedition 20C19E 0.5 Hours

Explorer/Police 20C19F 0.5 Hours

Edge 20C19G 0.7 Hours

Escape 20C19H 0.4 Hours

Mustang 20C19J 0.4 Hours

Nautilus 20C19K 0.7 Hours

Corsair 20C19L 0.8 Hours

Stripped Chassis -

F-Super Duty,

Transit, Ranger

F-150/Raptor,

Expedition,

Nautilus

20C19M 0.3 Hours

20C19N 0.5 Hours

New! PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number Description

JL3Z-19G490-C

JL3Z-19G490-L

JL3Z-19G490-A F-150 - Rear View Camera - Raptor Only 1 1

LK4Z-19G490-B

LK4Z-19G490-J

Parts Requirements / Ordering Information Continued On The Next Page

F-150 - Rear View Camera - Except Raptor (Without PTBA and/or 360 Degree View Camera)

F-150 - Rear View Camera - Except Raptor (With PTBA and/or 360 Degree View Camera)

Transit - Rear View Camera (Without Co-Pilot 360 and/or Front Camera)

Transit - Rear View Camera (With Co-Pilot 360 and/or Front Camera Split View)

Order

Quantity

1 1

Claim

Quantity

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD

Compliance Recall 20C19 - Supplement #1

Certain 2020 Model Year Multiple Vehicle Lines

Rear View Camera Improper Function

New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued)

ATTACHMENT II

Page 2 of 2

Part Number Description

LL1Z-19G490-A

JL1Z-19G490-C

Expedition - Rear View Camera (Without PTBA and/or 360 Degree View Camera)

Expedition - Rear View Camera (With PTBA and/or 360 Degree View Camera)

Order

Quantity

1 1

Claim

Quantity

FR3Z-19G490-A Mustang - Rear View Camera 1 1

LJ6Z-19G490-A Escape - Rear View Camera 1 1

K2GZ-19G490-D Edge - Rear View Camera 1 1

LB5Z-19G490-E Explorer - Rear View Camera 1 1

JC3Z-19G490-F F-Super Duty - Rear View Camera 1 1

K2GZ-19G490-B Nautilus - Rear View Camera 1 1

LJ7Z-19G490-A Corsair - Rear View Camera 1 1

JC3Z-19G490-E

F-Super Duty, Transit, Ranger - Rear View Camera (Stripped Chassis Camera Kit)

1 1

All parts are now available for open ordering.

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION, RETURN, & SCRAPPING

Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

+ 11 hidden pages