Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide
carefully before you begin your installation.
Should you need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.
Getting Started
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notied within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
Base Stand ................................................................................ 44
2 7CI100A/7FS100A, 15CI100A/15FS100A
Before You Begin
If needed, the serial number of your dispenser can be found by removing the drip tray ❶ and locating the serial
number label ❷. A QR Code is located on the right hand side of the drip tray ❸. This code allows you to access
manuals, technical bulletins, and on-line training related to the 7 Series and 15 Series dispensers.
Scan to access technical
documentation or visit
www.follettice.com/7and15seriesdocs
00981100R01
2
1
3
Check your paperwork to verify that you received the correct dispenser. Follett conguration numbers are designed
to provide information about the type of dispenser you are receiving. The following is an explanation of the different
model numbers.
Dispenser Storage
Capacity
7 lb (3.1 kg)
15 lb (6.8 kg)
7CI10 0A
CongurationIcemaker CapacityCondenser
CI Countertop
FS Freestanding
100 lbs (45.3 kg) per dayA Air-cooled
7CI100A/7FS100A, 15CI100A/15FS100A 3
Important Safety Information
Please read and adhere to the following safety information while installing, using, or servicing your Follett Ice
Dispenser.
1. Always disconnect power before servicing the dispenser.
2. Ice is slippery. Maintain counters and oors around dispenser in a clean and ice-free condition.
3. Ice is food. Follow the recommended cleaning and sanitizing instructions to maintain cleanliness of
Unit Shipping Weight90 lb (41 kg)120 lb (54.4 kg)100 lb (45.4 kg)130 lb (60 kg)
Ambient Information
CAUTION!
The 7CI100A/7FS100A and 15CI100A/15FS100A are for indoor use only.
Designed for commercial use. Follett is not able to provide in-house services
for residential installations.
Maximum*Minimum*
Air Temperature
Water Temperature90 F (32.2 C)40 F (4.5 C)
Water Pressure70 psi (483 kpa)10 psi (69 kpa)
Relative Humidity55% at 78 F (25.5 C)
* Use outside of these limitations is misuse and will void warranty.
† Best performance is achieved between 80 F (27 C) and 50 F (10 C).
†
100 F (38 C)50 F (10 C)
Plumbing
§ Water Inlet: 1/4" MPT
§ Optional Drain Accessory Kit (item# 00956375 or 00981977): 1/2" ID tubing
§ Water shut-off recommended within 5 ft (1.5 m) of dispenser
4 7CI100A/7FS100A, 15CI100A/15FS100A
Specications
Water
WARNING!
Connect to potable water supply only.
§ Water Mineral Content:
– TDS: greater than 5 ppm (mg/l) but less than 400 ppm (mg/l)
– Hardness: Less than 200 mg/l (12 gpg)
§ Not recommended for use with softened water
Clearances
§ 3" (7.62 cm) behind and on each side of dispenser for electrical and connection and ventilation
Electrical
§ 115V, 60 Hz, 1 phase, 5A, maximum fuse 15A
§ Connect to dedicated 15A circuit, fuse or breaker
§ Must be grounded - requires 3-prong outlet. Do not remove ground.
Refrigeration
WARNING!
Do not damage the refrigerant circuit. Refrigerant can cause personal injury and/or damage dispenser.
§ Refrigerant R134a – 5.0 ounces (142 grams)
Heat Rejection
§ 1700 BTU/hr (498 W)
7CI100A/7FS100A, 15CI100A/15FS100A 5
Specications (continued)
7 Series Detailed Drawing
Countertop models
14.50" (36.8 cm)
14.5" (36.8 cm)
17.50"
(44.5 cm)
Freestanding models
14.50" (36.8 cm)
17.50"
(44.5 cm)
24.38"
(61.9 cm)
22.12" (56.2 cm)
NEMA 5-15
right angle
(115 V only)
power cord
NEMA 5-15
right angle
(115 V only)
power cord
L2
L1
L2
L1
G
(17.2 cm)
(6.4 cm)
G
(17.2 cm)
(6.4 cm)
6.75"
2.50"
6.75"
2.50"
1/4" MPT
water inlet
14.5" (36.8 cm)
1/4" MPT
water inlet
(44.5 cm)
6.88"
(17.5 cm)
3.00"
(7.6 cm)
6.88"
(17.5 cm)
3.00"
(7.6 cm)
17.50"
17.50"
(44.5 cm)
22.12" (56.2 cm)
6 7CI100A/7FS100A, 15CI100A/15FS100A
Specications (continued)
15 Series Detailed Drawing
Countertop models
14.50" (36.8 cm)
23.50" (59.7 cm)
14.50" (36.8 cm)
22.50"
(57.2 cm)
Freestanding models
14.50" (36.8 cm)
22.38"
(56.8 cm)
46.75"
(118.7 cm)
22.12" (56.2 cm)
23.50" (59.7 cm)
NEMA 5-15
right angle
(115 V only)
power cord
NEMA 5-15
right angle
(115 V only)
power cord
L2
L1
G
L2
L1
(17.2 cm)
(6.4 cm)
G
(17.2 cm)
(6.4 cm)
6.75"
2.50"
6.75"
2.50"
1/4" MPT
water inlet
14.50" (36.8 cm)
1/4" MPT
water inlet
6.88"
(17.5 cm)
3.00"
(7.6 cm)
6.88"
(17.5 cm)
3.00"
(7.6 cm)
22.50"
(57.2 cm)
22.50"
(57.2 cm)
24.38"
(61.9 cm)
22.12" (56.2 cm)
7CI100A/7FS100A, 15CI100A/15FS100A 7
Installation
CAUTION!
No service or maintenance should be performed until the technician
has thoroughly read this service manual. Except for routine cleaning
and sanitizing, only qualied technicians should attempt to service
or maintain this equipment.
Countertop Installation
The 7 Series countertop model is designed to t on counters underneath
standard mounted cabinets, this does not apply to 15 Series models. See
page 4 for dimensions. Installation instructions for freestanding model
may be found on page 9.
1. A clearance of at least 3" (7.62 cm) is required behind and on
each side of the dispenser for electrical connection and ventilation
(Fig.1).
2. Rough-in the electrical service and water line.
§ Electrical: 115 V, single phase, 15A receptacle required. The dispenser
has an integral 8 ft (2.4 m) cord and plug.
§ Water: supply line (with shut-off valve) connects to the dispenser's
1/4" MPT inlet.
NOTICE!
If installing optional Drip Tray Drain Kit or Leg Accessory,
complete those steps before proceeding. Refer to instructions
included with the Drip Tray Drain Kit, or see page 9 for Leg
Accessory instructions.
3. Connect water line. Recommended routing (Fig. 2) allows easy access
to water for cleaning and sanitizing procedure.
4. If installing the optional internal water lter*, please see
Maintenance/Cleaning Mode on page 12 before proceeding. If
not, proceed to step 5.
* If your dispenser has the internal water lter option, the water lter must be
installed for the dispenser to operate. Because internal components will need to
be accessed for both procedures, Follett recommends installing the water lter
just prior to initial sanitizing.
5. Connect power supply.
6. Sanitize the dispenser prior to use (see the Initial Sanitizing Kit
instructions shipped with this unit).
Fig. 1
Fig. 2
3' (91.4 cm)
countertop models
minimum 3" (7.62 cm)
clearance required
Plug
Val ve
8 7CI100A/7FS100A, 15CI100A/15FS100A
1/4" MPT
Optional Leg Accessory Installation
CAUTION!
Use caution when tipping the dispenser during leg installation. Do
not lay unit on back or side. DO NOT EXCEED 30° angle. Tipping
more than 30° can result in compressor malfunction.
1. If installing optional 4" Leg Accessory (item# 00956300), place a
5" (12.7 cm) spacer underneath the dispenser to ease installation.
2. Remove four plastic, thread-protecting plugs from bottom of
dispenser.
3. Screw each leg into chassis (Fig. 3).
Fig. 3
5" (12.7 cm)
min.
spacer
Freestanding Installation
Installation instructions for countertop model may be found on Countertop
Installation on page 8.
1. A clearance of at least 3" (7.62 cm) is required behind and on
each side of the dispenser for electrical connection and ventilation
(Fig.4).
2. Rough-in the electrical service and water line.
§ Electrical: 115 V, single phase, 15A receptacle required. The dispenser
has an integral 8 ft (2.4 m) cord and plug.
§ Water: supply line (with shut-off valve) connects to the dispenser's
1/4" MPT inlet.
NOTICE!
If installing optional Leg Accessory, complete those steps before
proceeding. See pag e 11 for Leg Accessory instructions.
Fig. 4
freestanding models
minimum 3" (7.62 cm)
clearance required
7CI100A/7FS100A, 15CI100A/15FS100A 9
3. Remove four plastic, thread-protecting plugs from bottom of
dispenser.
4. Attach dispenser to base stand with supplied hardware (Fig. 5).
NOTICE!
If installing optional Drip Tray Drain Kit, refer to instructions
included with the Drip Tray Drain Kit.
Fig. 5
X4
5. Connect water line. Recommended routing (Fig. 6) allows easy access
to water for cleaning and sanitizing procedure.
6. If installing the optional internal water lter*, please see Optional
Internal Water Filter Installation on page 11 before proceeding.
If not, proceed to step 7.
* If your dispenser has the internal water lter option, the water lter must be
installed for the dispenser to operate. Because internal components will need to
be accessed for both procedures, Follett recommends installing the water lter
just prior to initial sanitizing.
7. Connect power supply.
8. Sanitize the dispenser prior to use (see the Initial Sanitizing Kit
instructions shipped with this unit).
9. Secure unit to wall or cove molding with supplied bracket (Fig. 7) to
prevent tipping.
Note: Fasteners must be supplied by installer.
WARNING!
Freestanding unit must be secured to wall to prevent tipping.
Failure to do could result in personal injury or damage to the
unit.
Fig. 6
3' (91.4 cm)
Plug
Val ve
1/4" MPT
Fig. 7
10 7CI100A/7FS100A, 15CI100A/15FS100A
Optional Leg Accessory Installation
1. If installing optional 6" Leg Accessory (item# 00956318), tilt or lay base stand on side and screw each leg into stand (Fig.8).
Fig. 8
Optional Internal Water Filter Installation
If your dispenser has the internal water lter option, the water lter must be
installed for the dispenser to operate. Because internal components will need
to be accessed for both procedures, Follett recommends installing the water
lter just prior to initial sanitizing.
1. If installing the optional internal water lter, please complete the
steps shown in Accessing Internal Components on page 12
before proceeding.
2. Lift and remove the top panel, set aside (Fig. 9.1).
3. Remove two screws (Fig. 9.2) and remove left side panel.
4. Install lter as shown. Turn lter clockwise until it is fully seated
(Fig.9.3).
Fig. 9
2
1
3
7CI100A/7FS100A, 15CI100A/15FS100A 11
Maintenance/Cleaning Mode
Cleaning Mode (Dispensing Disabled) - Use when cleaning surface
Entering Cleaning Mode disables the User Interface and allows you to clean
the outside of the dispenser without accidentally dispensing water or ice.
1. To enter Cleaning Mode, press and immediately release the
maintenance/clean switch (Fig. 10.1) so that only "FRESH
FILTERED ICE AND WATER" displays in the user interface
(Fig.10.2).
2. To exit Cleaning Mode, press and immediately release the
maintenance/clean switch so that the ice and water icons also
display in the user interface.
Maintenance Mode (All Operations Disabled) - Use when cleaning ice
machine
Entering Maintenance Mode disables all operations and allows you to safely
clean and/or sanitize the ice machine and dispenser.
1. To enter Maintenance Mode, press and hold the maintenance/
clean switch (Fig. 10.3) until
(Fig.10.4).
2. To exit Maintenance Mode, press and hold the maintenance/clean
switch until
Note: Entering and exiting Maintenance Mode will reset the six-month
periodic maintenance reminder.
no longer displays in the user interface.
displays in the user interface
Fig. 10
2
1
4
3
Accessing Internal Components
CAUTION!
Except for routine cleaning and sanitizing, only qualied
technicians should attempt to service or maintain this equipment.
1. Press and hold the maintenance/clean switch (Fig. 10.1) until
displays in the user interface (Fig. 10.2).
4. Remove the two screws (Fig. 11.3) on the front panel (behind the
drip tray).
5. Remove and set aside the front panel (Fig. 11.4). Do not
disengage the plug on the back of the User Interface or the
tubing at the water dispenser chute (if so equipped).
Fig. 11
1
3
2
4
12 7CI100A/7FS100A, 15CI100A/15FS100A
Filter Display Indicator Activation
If you purchased your dispenser with a Follett lter, the lter display indicator
activation has been preset at the factory.
If you are using an “after market lter,” an adjustment may be made to
activate the “Fresh Filtered Ice & Water” display.
Activating “Fresh Filtered Ice & Water”
1. Remove the front panel as explained in Accessing Internal
Components on page 12 then refer to Fig. 12.
2. Remove top panel (Fig. 12.1).
Note: For 15 Series dispensers, the right side panel must also be
removed.
3. Remove (1) screw and top of control board enclosure (Fig. 12.2).
4. Locate the DIP switches on the dispenser's control board (Fig. 13).
Use a ne-pointed object to move the “Filter” DIP switch (DIP switch
#3) to the ON position.
Deactivating the Six-Month Maintenance/Filter Change Reminder
1. Use a ne-pointed object to move the “PM” DIP switch (DIP switch
#8) to the ON position.
Fig. 12
1
2
Not used (OFF position)
Ice only
No internal filter
Not used (OFF position)
Not used (OFF position)
15 minute delay
Not used (OFF position)
Six-month PM enabled
OFF ON
1 2 3 4 5 6 7 8
Fig. 13
Ice and water
Internal filter supplied or to display "Fresh Filtered"
30 minute delay
Six-month PM disabled
7CI100A/7FS100A, 15CI100A/15FS100A 13
Cleaning and Sanitizing Procedure
Cleaning and sanitizing should be performed at least every 6 months (more often
Fig. 14
if local water conditions dictate).
WARNING!
1
§ Place the dispenser in Maintenance Mode prior to servicing or
cleaning the ice machine. See Maintenance/Cleaning Mode on
page 12.
§ For protection, rubber gloves and safety goggles (and/or face shield)
should be worn when handling SafeCLEAN Plus™.
2
3
§ Do not use bleach, it will damage the dispenser.
Required Supplies
§ 7 Series
3 gal (11.4 L) of Follett SafeCLEAN Plus solution. Use 100 F (38 C) water.
15 Series
: Follow the directions on the SafeCLEAN Plus packaging to mix
: Follow the directions on the SafeCLEAN Plus packaging to mix
4
6 gal (22.7 L) of Follett SafeCLEAN Plus solution. Use 100 F (38 C) water.
§ Funnel, bucket,
100 F (38 C
) potable water
Ice machine and Dispenser
1. Dispense all the ice out of the unit.
2. Press and hold maintenance/clean switch until displays in the user
5. Remove (2) screws located behind the drip tray (Fig. 14.3).
6. Move front panel and place on top or beside unit (Fig. 14.4).
7. Remove plug cap from the end of drain tube (Fig. 14.5) and lower tube
to drain water into bucket. After the system has been drained of water
7
5
replace plug cap in drain tube.
8. Secure tube in holder.
9. Remove cap from bin lid cover (Fig. 14.6).
10. Screw bin lid cover cap onto ice discharge chute (Fig. 14.7).
11. Pour SafeCLEAN Plus solution into bin lid access spout until solution reaches the spout neck.
12. Allow the SafeCLEAN Plus solution to remain in unit for 15 minutes.
13. While machine is cleaning, remove top and right side panel to access and clean air-cooled condenser.
14. Submerge ice dispense chute in the remainder of SafeCLEAN Plus solution for 2 minutes. Rinse with
clean, potable water.
15. Drain system by lowering drain tube into bucket.
16. Secure drain tube into holder.
1 7. Fill and drain twice with potable water. Secure drain tube.
18. Place a bucket under the dispense chute and remove cap. Note: Some SafeCLEAN Plus solution will
remain and drain out when cap is removed. Reposition cap on bin lid spout.
19. Reinstall front panel, ice dispense chute, and drip tray.
20. Press and hold maintenance/clean switch to exit Maintenance Mode.
14 7CI100A/7FS100A, 15CI100A/15FS100A
User Interface and Exterior Cabinet
Water leak
Sleep cycle
1. Press and release maintenance/clean switch so that only "FRESH FILTERED ICE AND WATER" displays
in the user interface to enter Cleaning Mode (and disable dispensing).
2. Plastic parts, including the user interface, can be cleaned with a non-abrasive glass cleaner. Clean
stainless steel panels with stainless steel cleaner.
3. Press and release maintenance/clean switch to put unit back into service.
Service
LED Indicator Description
The LED Indicator is located behind the front panel.
Fig. 15
Clean
LED NameLED ColorDescription
CleanGreenThe dispenser is in Cleaning Mode. Dispenser is disabled to allow for cleaning of front panel.
—N/ANot used.
PMRedSix-month periodic maintenance required.
Drip trayRedDrip tray full.
Water leakRedInternal leak in dispenser.
High ampsRedAuger gearmotor has exceeded 0.55A. The HI amps and Time delay LEDs will illuminate,
ServiceRed8000 hour bushing check (call Follett technical service group at (877) 612-5086 or
MaintenanceYellowEnter Maintenance Mode by pressing and holding maintenance/clean switch for 5 seconds.
Low waterYellowInsufficient water supply to machine or no low bin LED upon startup.
Time delayYellowIce production will not resume for at least 15 minutes after a full bin is achieved and a
Sleep cycleGreenAfter a full bin and 10 minutes of non-use, the unit goes into standby and will not produce ice
Making iceGreenGearmotor, compressor, and fan motor energized.
Low binGreenBin switch closed calling for ice.
Power onGreenPower supplied to unit.
PM
Drip tray
See Maintenance/Cleaning Mode on page 12.
the machine will shut down for one hour, the LEDs will turn off, and the machine will resume
normal operation.
+1 (610) 252-7301).
Unit will not make or dispense ice.
minimum amount of dispense activity has elapsed.
until either:
7 Series:12 hours has elapsed, 15 Series: 4 hours has elapsed or ice or water has dispensed.
HI press
HI amps
Service
Maint
Low water
Time delay
Making ice
Low bin
Power ON
7CI100A/7FS100A, 15CI100A/15FS100A 15
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