Follett 110CR400A-W-L Service Manual

110 Series

Ice and Water Dispensers

Order parts online
www.follettice.com

Installation, Operation and Service Manual

110CT400A/W-L

110CR400A/W-L

Following installation, please forward this manual

to the appropriate operations person.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
Fax [phone] • www.follettice.com

110FB400A/W-L

208597R06

Follett Corporation
Equipment Return Policy

Follett equipment may be returned for credit under the following conditions:

1. The equipment is new and unused.

2. A return authorization number has been issued by customer service within 30 days after shipment.

3. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number.

4. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward, at
the customer’s expense, new packaging.

Note: Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of

improper packaging, Follett Corporation will not be held responsible.

Credit will be issued when:
The equipment has been inspected by Follett and deemed suitable to be returned to stock.

Note: A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the

actual cost will be deducted.

2

Table of contents

Before you begin
Speci cations
Field wiring
Installation

Installing freestanding dispensers
Installing wall mount dispensers
Installing Satellite- ll

Installing top mount icemakers

User information

Cleaning and sanitizing procedures

Service Information

Wiring diagram – lever models
Wiring diagram – SensorSAFE™ models
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations

Parts

Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components
Solenoid dispense assembly

™

icemakers

4
5
6
8

8
10
12
12
14
14
16
16
17
18
19
20
23
24
24
25
25
26
27
27
28
29
30

3

Welcome to Follett

!

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help
you achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call
our technical service group toll free at [phone] or [phone].

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is
found, notify your shipper immediately and contact Follett Corporation for help in  ling a claim, if necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:

110CT400A-L

L = Lever dispensing, S = SensorSAFE infrared dispensing
Condenser type – A = air-cooled, W = water-cooled

Icemaker capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant

Icemaker location – R = Satellite- ll icemaker, T = integral icemaker in top of cabinet,
B = icemaker in base of freestanding units

Dispenser con guration – C = countertop, F = freestanding

Approximate storage capacity in lbs

Important cautions

• Do not tilt any unit further than 30° off vertical during uncrating or installation

• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this
area at all times. If access to this area is required, power to unit must be disconnected  rst.

• Follett recommends a Follett QC4-FL4S water  lter system (item# 00130229) be installed in
the icemaker inlet water line

• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this
manual

• Ice is slippery. Be sure counters and  oors around dispenser are clean, dry and free of ice.

4

Speci cations

Electrical

1. Models with Satellite- ll icemakers (110CR400A/W)

Icemaker Max. fuse Dispenser Max. fuse
Basic electrical: 115V/60Hz/1 phase 11.0 amps 20 amps 4.0 amps 20 amps

2. Freestanding models and models with integral icemakers (110FB400A/W, 110CT400A/W)

Total system Max. fuse
Basic electrical: 115V/60Hz/1 phase 14.0 amps 20 amps

3. Dispensers and Satellite- ll icemakers are supplied with 7-foot power cord with NEMA 5-20 hospital grade plug.
Connect to 20 amp circuit fuse or breaker.

Note: It is preferred that circuit be protected by a GFCI.

Ambient

Air temp 100 F/38 C max. 50 F/10 C min. (best performance below 80 F/27 C)
Water temp 90 F/32 C max. 40 F/4 C min. (best performance below 70 F/21 C)
Water pressure 70 P.S.I. max. 10 P.S.I. min.

Plumbing

110CR with 110CT with 110FB with

Satellite- ll icemaker integral icemaker icemaker in base

Dispenser drain 3/4" FPT 3/4" FPT 3/4" FPT

Icemaker drain 3/4" MPT 3/4" MPT 3/4" MPT

Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT

Icemaker water inlet – 3/8" FPT –

Satellite- ll IM water inlet 3/8" OD push-in – –

Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT

Cond. drain – w/c only 3/8" FPT 3/8" FPT 1/2" FPT

Note: Water shut-off recommended within 10 feet (3m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6mm per 305mm run) of slope. All plumbing connections must be made in accordance with
local building codes.

Ventilation clearances

Countertop models with Satellite- ll icemaker (110CR400A/W) — none. 12" (775mm) at top advised for service.

Countertop models with integral icemaker (110CT400A/W) — 6" (153mm) at top. 6" (153mm) each side advised for
service.

Freestanding models (110FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top advised for service.

5

Field wiring for countertop and wall mount dispensers with Satellite- ll

!

!

icemakers

All  eld wiring must be installed in accordance with NEC and local electrical codes. Field wiring
diagram is intended only to aid electrician or technician in understanding how equipment works.

Field wiring for countertop and wall mount dispensers with Satellite- ll
icemakers

Attention – Should local codes require a hard-wired connection and/or shielded wiring, eliminate the
cord and plug(s) and follow the appropriate  eld wiring diagram on the following page.

See Icemaker Installation and Operation manual for recommended junction box preparation of hard­wired Satellite- ll icemakers.

Model Electrical connection Circuits required

110FB400A/W cord & plug provided 115/60/1, 20 amp max. fuse size

110CT400A/W cord & plug provided 115/60/1, 20 amp max. fuse size

110CR400A/W cord & plug provided 115/60/1

dispenser: 20 amp max. fuse size

icemaker: 20 amp max. fuse size

6

Field wiring diagrams

Freestanding dispensers and countertop dispensers with integral icemakers

LEGEND

WIRENUT

EQUIPMENT

X

GROUND

B - BLACK

W - WHITE
R - RED

IMPORTANT

FIELD WIRING DIAGRAM IS
INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING
HOW EQUIPMENT WORKS. ALL FIELD
WIRING MUST BE INSTALLED IN
ACCORDANCE WITH NEC AND LOCAL
ELECTRICAL CODES.

DISPENSER
JUNCTION BOX

GRN

GND

X

B

W

R

Electric Power Source

GND

X

GRN

GRN - GREEN

Countertop dispensers with Satellite- ll icemakers

LEGEND

WIRENUT

X

EQUIPMENT
GROUND

B - BLACK

W - WHITE

R - RED

GRN - GREEN

DISPENSER
JUNCTION BOX

GRN

GND

X

B

W

R

Standard electric - 115V, 60 Hz, 1 Ph,
Max. fuse size per circuit - 20 amps

Electric Power Source

BW

GND

X

GRN

FUSED
DISCONNECT

FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS.
ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH
NEC AND LOCAL ELECTRICAL CODES.

LOWER ICEMAKER
JUNCTION BOX
(BIN SIGNAL)

W

B

BW

FUSED
DISCONNECT

IMPORTANT

Electric Power Source

W

B

Standard electrical - 115V, 1 Ph, 60 Hz,
max. fuse size 20 amps

GND

X

GRN

UPPER ICEMAKER
JUNCTION BOX

FUSED
DISCONNECT

(POWER)

GND

GRN

X

W

B

7

Installation procedures

!

Before you begin

• All dispensers must be installed level in both directions to ensure proper operation

• Required ventilation and recommended service clearances:

• Countertop models with Satellite- ll icemaker (110CR400A/W) — none. 12" (305mm) at top recommended for service.

• Countertop models with integral icemaker (110CT400A/W) — 6" (153mm) at top. 6"(153mm) each side recommended
for service.

• Freestanding models (110FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top recommended for service.

• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter
cutout on page 10 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit
through back of dispenser, refer to back view drawings.

• SensorSAFE dispensers are shipped with a plastic, protective  lm on sensor lenses. For proper operation, plastic  lm

must be removed after installation.

Installing freestanding dispensers

1. Carefully tip dispenser back to expose underside and block up in place.

Do not tilt unit further than 30° off vertical.

2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to seat
legs securely against underside of dispenser.

3. Position dispenser in desired location and adjust legs to level in both directions.

4. Connect water supply to 3/8" FPT  tting on back of dispenser (Fig. 1A).

5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT
dispenser drain  tting and 3/4" MPT icemaker drain  tting on back of dispenser (Fig. 1B and 1C.)

6. Run drain lines to wall or  oor drain. Provide an air break between the drain lines and drain. If icemaker drain  tting is
below an intended wall drain, a condensate pump must be used.

7. If icemaker is water-cooled, connect water-cooled condenser supply line to 3/8" FPT condenser inlet  tting on back of
dispenser (Fig. 1D).

Note: Do not run condenser supply water through icemaker water  lter system.

8. Connect condenser drain line to 3/8" FPT condenser outlet  tting on back of dispenser (Fig. 1E).

Important: Do not connect condenser drain line to any other drain lines.

9. Plug dispenser into 20 amp rated NEMA 5-20 wall socket.

10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 3/8" (5mm) and pull forward.

11. Turn on water supply and check that water level in  oat reservoir (when full) is within 1/4" (6mm) of mark on side of
reservoir and that  oat moves freely. Check for leaks.

8

Fig. 1 – Rear connections, freestanding models

(B) 3/4” FPT drain

(A) 3/8" FPT

water inlet (A)

access panel

(D) 3/8" FPT
condenser inlet
location (water-

cooled only)

water inlet

(E) 3/8" FPT

condenser drain

location (water-

cooled only)

(C) 3/4" MPT

icemaker drain

location (air­cooled only)

(800mm)

10.25"

(260mm)

31.5"

(800mm)

(C) 3/4" MPT

icemaker drain

location (water-

cooled only)

31.5"

12. Verify that water sensor tabs are immersed in water in reservoir.

13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.

14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.

15. Turn on dispenser power and bin signal rocker switches. Check dispenser and icemaker operation.

16. Sanitize icemaker according to instructions in icemaker manual. Discard sanitized ice.

17. Turn off icemaker bin signal switch.

18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 14.

19. Turn icemaker bin signal switch on and replace front covers, securing with screws.

9

Installing countertop dispensers

24.5"

(622mm)

23.75"

(603mm)

6.54"

(167mm)

17.375"

(441mm)

21.375"

(543mm)

3/8"

12.25"

(311mm)

.5" (13mm)

1.625" (41mm)

.5" (13mm)

9" X 14" (227mm x 356mm)

DRAIN PAN

CUT OUT

!

Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter.
Use gloves when lifting icemaker to protect hands from sheet metal edges.

1. Position dispenser in desired location, mark dispenser
outline on counter and remove dispenser.

2. Drill four 3/8" (5mm) holes in counter (Fig. 2) to
anchor dispenser to counter.

Follett countertop dispensers can have any or all

utilities run directly through counter or out rear of
dispenser. For dispensers with any utilities exiting
through counter, make counter cut-out as shown
in Fig. 2.

3. If ice transport tube will exit out rear of dispenser,

remove ice transport tube knock-out (Fig. 5G) from
rear of dispenser.

Note: Utility connections can be accessed through

front of dispenser by removing stainless steel splash
panel on front of dispenser, or by removing access
panel (Figs. 4, 5) on back of dispenser.

4. If any electric utilities or water line will be connected
through rear of dispenser, remove utility knock-out
(Fig. 5H) from rear of dispenser and install supplied
protective grommet.

5. If power is to be supplied through counter cut-out,
complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.

6. Temporarily remove rear access panel (Figs. 4, 5)
from rear of dispenser.

7. Loosen junction box mounting screws. Lift junction
box and power cord up until cord and mounting
screws clear notches on rear panel of dispenser.
Remove Phillips head screws from right side of
junction box.

8. Rotate junction box 90 degrees so that screw holes
on right side of junction box align with holes on rear
dispenser panel. Resecure junction box to dispenser
using Phillips head screws.

9. Place power cord inside dispenser and replace
access panel (Figs. 4 and 5) on rear of dispenser.

Note: For dispensers installed with utilities connected

through rear of dispenser, it may be easier to make
preliminary connections before dispenser is set in
place.

Fig. 2 – Counter cut-out, all models

Fig. 3 – Top view, dispenser plumbing connections
countertop and wall mount units with drain pan

(K) 3/4" FPT
dispenser drain

(L) alternate 3/4"
dispenser drain
location

(J) 3/8" FPT
water inlet

drain pan

10