Epson TM-H5000II series, TM-H5000IIP Operator's Manual

Retu rn to m ain m en u

TM-H5000II series

Operator’s Manual

Using this o nline operat or’s guide

The words on the left side of this screen are b ookmark s for all the
topics in this guide.

Use the scroll bar next to the bookmarks to find any topic you
want. Click a bookmark to instantly jump to its topic. (If you wish,
you can increase the size of the bookmark area by dragging the
dividing bar to the right.)

Use the scroll bar on the right side of this screen to move through
the text.

Use the zoom tools to magnify or reduce the page display.
Click the Find but ton if you wa nt to se ar ch f or a pa rti cu lar term .

(However, using the bookmarks is usually quicker.)

Complete online documentation for Acrobat Reader is located in the Help directory for Acrobat Reader.

hybrid printer

TM-H5000II series

Operator’s Ma nua l

MICR Option Included

400826500

Printed in Japan

Printer Pa rt s an d Labels

Auto-cutter cover

Front cover

On/Off switch

Caution Labels

Paper roll cover

Paper roll
control panel

Slip paper
control panel

POWER
ERROR
PAPER

OUT

FEED

FORWARD

REVERSE RELEASE

POWER
ERROR
RELEASE
SLIP

CAUTION:

Thermal head and printer head are hot.

ATTENTION:

La téte thermique et la téte d’imprimante sont chaudes.

VORSICHT:

Der Thermalkopf und der Druckerkopf sind heiß.

CAUTION:

Caution labels for drawer kick-out and display module
connectors.

Instruction Labels

Ribbon installation
label inside
front cover

2

1

Label af f i x ed o n
the document table

Label inside paper
roll cover

Label inside
cutter section

CAUTION:

Caution labels for drawer kick-out and display module
connectors.

Printerd in Japan

Quick Reference

This Quick Reference will direct you to key areas of this Opera tor’s
Manual. For a complete listing of topics, see the Contents.

Printer Parts and Labels inside front cover
Ordering Paper and Ribbons page viii

Where to order paper and ribbons.

Setting Up the Printer page 1-1

How to set up the printer.

Installing and Replacing Paper page 1-10

How to load or change the roll paper.

Validating and Verifying Checks page 2-5

How to validate an d verify checks using the optional Ma gnetic Ink
Character Recognition (MICR) Reader.

Solving Problems page 3-1

How to correct problems.

i

All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or t ransmitte d in any form or b y any means , electron ic, mechanic al,
photocopying, recording, or oth erwise, with out the prior written permission of Seiko
Epson Corporation. No patent liability is assumed with respect to the use of the
information contained herein. While every precaution has been taken in the
preparation of this book, Seiko Epson Corporation assumes no responsibility for
errors or omissions. Neither is any liability assumed for damages resulting from the
use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by
purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.

Seiko Epson Corporation shall not be liabl e against any da mages or problems a rising
from the use of any opt ions or any cons umable pr oducts other t han tho se designa ted
as Original Epson Products or Epson Approved Products by Se iko Epson
Corporation.

EPSON is a registered trademark of Seiko Epson Corporation.
ESC/POS is a registered trademark of Seiko Epson Corporation.

NOTICE:

The contents of this manual are subject to change without notice.

Copyrigh t © 1997 by Seiko Epson Corporation, Nagano, Japan .

ii

FCC CLASS A

FCC Compliance Statement

For American Users

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful int erference , in whic h case the user will b e required to
correct the interference at his own expense.

WARNING

The connection of a n on-shielded pr inter int erface cabl e to this pri nter will i nvalidate
the FCC Verification of this device and may cause interference levels which exceed
the limits established by the FCC for this equipment.

You are cautioned that changes or modifications not expressly approved by the
party responsible for compliance could void your authority to operate the
equipment.

FOR CANADIAN USERS

This Class A digital apparatus meets all requirements of the Canadian Interference­Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigenves du Règlement
sur le matériel brouileur du Canada.

GEREÄUSCHPEGEL

Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz
(Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene
Geräusch-Emis sionswert kleiner al s 70 dB(A) (basierend au f ISO 7779).

iii

DECLARATION OF CONFORMITY

Product Name: Printer
Model Name: M128C

This printer conforms to the following Directives and Norms:

Directive 89/336/EEC

EN 55022 (1987 and 1994 2nd/1995) Class B
EN 50082-1 (1992)
IEC 801-2 (1991)
IEC 801-3 (1984)
IEC 801-4 (1988)

Directive 90/384/EEC

EN45501: (1992)

iv

EMI and Safety Standards Applied

The following standards are applied only to the printers that are so
labeled. (EM C is tested using the EPSON PS-170 power supply)

Europe: CE marking

EN55022
EN50082-1
EN45501

Safety Standard: TÜV

North America: EMI: FCC Class A

Safety standards: UL 1950-2TH-D3

C-UL

Japan: EMI: VCCI Class 1

China (the People’s Republic of China):

Safety standards:GB4943-1995

Oceania: EMI: AS/NZS 3548 class B

v

About This Manual

Setting Up and Using

❏ Chapter 1

the DIP switches, and adjusting the paper near end sensor.

❏ Chapter 2
❏ Chapter 3

contains information on unpacking the printer, setting it up, setting

contains information on using the printer.

contains troubleshooting information.

Reference

❏ Chapter 4
❏ Appendix A

and

Appendix B

contains specifications

tells how to change the DIP switch and paper near end settings,

lists the EPSON Sales Subsidiaries and their addresses.

Warnings, Cautions, and No te s

WARNING:

Warnings must be followed carefully to avoid serious bodily
injury.

CAUTION:

Cautions must be observed to avoid minor injury to yourself or
damage to your equipment.

Note:

Notes have important information and useful tips on the operation of your
printer.

vi

Introduction

Features

The TM-H5000II and TM-H5000IIP are high-quality POS printers that can print on
slip and receipt paper (paper roll). The printers have the following features:

Slip Section

❏ Wide slip paper capability (maximum characters per line: 88 with 7 × 9 font).
❏ Copy printing is possible.
❏ High throughput using bidirectional, minimum distance printing.
❏ Optional Magnetic Ink Character Recognition (MICR) reader that enables the

printer to perform consecutive reading and processing of MICR characters and
printing endorsements.

Receipt Section

❏ High speed printing with collective printing.
❏ The standard auto-cutter provides easy user operation.
❏ Ladder bar code printing is possible by using a bar code command.
❏ New paper handling enables easy paper roll loading.

Both Receipt and Slip

❏ Standard EPSON customer display series connector (DM-D102-012/DM-D203-

012) (Available only for the serial interface model).

❏ Selectable receive buffer size (45 bytes or 4K bytes).

®

❏ Command protocol based on the ECS/POS
❏ Automatic Status Back (ASB) function that automatically transmits changes in

the printer status.

standard.

❏ Available non-volatile bit image buffer size (384K bytes)

vii Introduction

Options and Accessories

❏ Direct connection display modules, DM-D102-012 and DM-D203-012

(Available only for the serial interface model)

❏ EPSON power supply unit, PS-170
❏ EPSON ribbon cassette, ERC-31(P) / ERC-31(B)
❏ Front extension table, WT-5000
❏ MICR feed roller cleaning sheet (adhesive type)

Part name: Sheet-roller cleaning-A
Part code: Epson 1038046

❏ For cleaning the MICR head, use the following cleaning sheet that is

commercially available:

Supplier name: PRESAT brand (KIC)
Part name: CHE CK READER CLEANING CARD or

equivalent

Ordering Paper and Supplies

Thermal paper can be ordered from the supplier in your area.

Specified Thermal Paper: NTP080-80

In Japan: Nakagawa Seisakujo

2-5-21 Nishiki-Cho Warabi-Shi
Saitama-Ken 335 Japan

Tel: [phone]
Fax: [phone]

In U.S.A.: Nakagawa Mfg (USA) Inc.

2305 Lincoln Avenue
Hayward, CA 94545 USA

Introduction viii

Tel: [phone]
Fax: [phone]

In Europe: Nakagawa Mfg (Europe) GmbH.

Krützpoort 16, 47804
Krefeld, Germany

Tel: [phone]
Fax: [phone]

In Southeast Asia: N.A.K. Mfg (Malaysia) SDN BHD

Lot 19-11, Bersatu Industrial Complexs,
Jalan Satu, Kaw Per. Cheras Jaya,.
Balakong Industrial Area, 43200 Cheras.
Selangor Darul Ehsan, Malaysia

Tel: [phone]
Fax: [phone]

Other Qualified Suppliers for Thermal Pape r

The following suppliers sell thermal pap er that may be used if
desired. Contact each company for information.

Original paper: TF50KS-E

Nippon Paper Industry Co., Ltd.

1-12-1, Yuraku-Cho, Chiyoda-Ku
Tokyo 100 Japan

Tel: [phone]
Fax: [phone]

Original paper: PD 160R

New Oji Paper Mfg. Co., Ltd.

7-5 Ginza 4-Chome Chuo-Ku
Tokyo 104 Japan

Tel: [phone]
Fax: [phone]

ix Introduction

Original paper: AF50KS-E

Jujo Thermal Oy (Finland)

P.O. Box 92 FIN27501 Kauttua Finland

Tel: [phone]
Fax: [phone]

Original paper: P350(F380)

Kanzaki Specialty Papers, Inc.

1500 Main Street
Spring field, MA 01115 U.S.A.

Tel: [phone]
Fax: [phone]

Ordering Ribbon Cassettes

The TM-H5000II ser ies printer uses a long-lasti ng ribbon c assette in
the slip section. To order ribbon cassettes, contact your dealer or
your local affil iate. See Appendix B for a list of EPSON subsi diaries
with their addresses and telephone numbers.

Introduction x

Contents

Quick Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Chapter 1 Setting Up the Printer

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Removing the protective material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Installing or Replacing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Installing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Using the Power Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Running the self test with a paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Running the self test with slip paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Adjustments and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Chapter 2 Using the Printer

Operating the Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Paper Roll Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Slip Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Slip Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Using the MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Reading MICR characters on personal checks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Chapter 3 Troubleshooting

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Cleaning the paper roll print head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Auto cutter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Cleaning the Optional MICR Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

xi

Chapter 4 Reference Information

Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Slip Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Receipt Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Appendix A DIP Switch and Paper Near End Settings
Appendix B EPSON Sales Subsidiaries

xii

Chapter 1

Setting Up the Printer

Unpacking

Your printer box should include these items. If any items are
damaged or missing, please contact your dealer for assistance.

Ribbon

Paper roll

Hexagonal

lock screws

These screws are used
only for the serial interfac e

(They are not always included.)

See the note on page 1-4 for informatio n ab ou t the he xago na l lo ck screws.

Switch
cover

Note:

When you lift the printer, be sure to hold the bottom of the
printer to prevent damage.

Setting Up the Printer 1-1

Removing the protective material

1. Open the printer by pulling up on the tab on the front cover.

Tab

2. Remove the two dampers from the printer as shown below.

3. Store the dampers with the other packing materials and use
them when transporting your printer.

1-2 Setting Up the Printer

Connecting the Cables and Grounding the Printer

You can connect up to fi ve cables t o t he pri nter . Th ey al l connect t o
the connector panel on the bottom of the printer, which is shown
below:

Grounding screw

Power supply

Drawer kick-out
(See note below)

Display mo dule

Interface

Note:

There are caution labels beside the drawer kick-out connector
and the display module connector.
Depending on the interface installed, the interface connector on
your printer may look different from the one illustrated.

The display module connector of the printer can be used only for
the serial interface.

Before connecting any of the cables, make sure t hat both the printe r
and the computer are turned off.

Connecting the computer

You need an appropriate interface cable.

1. Plug the cable connector securely into the printer’s interface
connector.

Setting Up the Printer 1-3

2. Tighten the screws on both sides of the cable connector.

Note:

Your printer has inch-type hexagonal lock screws installed. If
your interface cable requires millimeter-type screws, replace the
inch-type screws with the enclosed millimeter-type screws using
a hex screwdriver (5 mm).

Inch screw

Millimeter screw

3. Attach the other end of the cable to the computer.

1-4 Setting Up the Printer

Connecting the Drawer

WARNING:

Use a drawer that matches th e prin ter sp eci ficat ion. Using an
improper drawer may damage the drawer as well as the
printer.

CAUTION:

Do not connect a teleph one line to the drawer kick-out
connector; otherwise the printer and the telephone line may
be damaged.

Plug the drawer cable into the drawer kick-out connector on the
bottom of the printer next to the power supply connector.

Setting Up the Printer 1-5