Epson TM-H5000II Service manual

EPSON

TM-H5000II

EPSON France S.A.

SERVICE MANUAL

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technical manual

TM-H5000II Series

Copied Date

199

,

,

Copied by

EPSON

English

4008612

Confidential

CONFIDENTIALITY AGREEMENT

BY USING THIS DOCUMENT, YOU AGREE TO ABIDE BY THE TERMS OF THIS AGREEMENT. PLEASE RETURN THIS DOCUMENT IMMEDIATELY IF YOU DO NOT AGREE TO THESE TERMS.

1.This document contains confidential, proprietary information of Seiko Epson Corporation or its affiliates. You must keep such information confidential. If the user is a business entity or organization, you must limit disclosure to those of your employees, agents and contractors who have a need to know and who are also bound by obligations of confidentiality.

2.On the earlier of (a) termination of your relationship with Seiko Epson, or (b) Seiko Epson’s request, you must stop using the confidential information. You must then return or destroy the information, as directed by Seiko Epson.

3.If a court, arbitrator, government agency or the like orders you to disclose any confidential information, you must immediately notify Seiko Epson. You agree to give Seiko Epson reasonable cooperation and assistance in resisting disclosure.

4.You may use confidential information only for the purpose of operating or servicing the products to which the document relates, unless you obtain the prior written consent of Seiko Epson for some other use.

5.Seiko Epson warrants that it has the right to disclose the confidential information. SEIKO EPSON MAKES NO OTHER WARRANTIES CONCERNING THE CONFIDENTIAL INFORMATION OR ANY OTHER INFORMATION IN THE DOCUMENT, INCLUDING (WITHOUT LIMITATION) ANY WARRANTY OF TITLE OR NON-INFRINGEMENT. Seiko Epson has no liability for loss or damage arising from or relating to your use of or reliance on the information on the document.

6.You may not reproduce, store or transmit the confidential information in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise) without the prior written permission of Seiko Epson.

7.Your obligations under this Agreement are in addition to any other legal obligations. Seiko Epson does not waive any right under this Agreement by failing to exercise it. The laws of Japan apply to this Agreement.

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FCC CLASS A

TM-H5000II SeriesTechnical Manual

FCC Compliance Statement

For American Users

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

WARNING

The connection of a non-shielded printer interface cable to this printer will invalidate the FCC Verification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment.

You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

FOR CANADIAN USERS

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment regulations.

Cet appareil numérique de la classe A respecte toutes les exdgences du Règlement sur le matériel brouilleur du Canada.

GEREÄUSCHPEGEL

Gemäß der Dritten Verordrung zum Gerätesicherheitsgecsetz (Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).

Modular type connectors

You see the following caution label near the modular type connectors on the back panel of the product.

Caution:

The product uses a modular type connector exclusively for the DM display. Never plug a telephone line into this connector.

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Introduction

The TM-H5000II Series is a high-quality POS printer that can print on slip and receipt paper (paper roll). The printer has the following features:

Slip Section

Wide slip paper capability (maximum characters per line: 88 with 7 x 9 font).

Copy printing is possible.

High throughput using bidirectional, minimum distance printing.

Optional Magnetic Ink Character Recognition (MICR) reader that enables the printer to perform consecutive reading and processing of MICR characters and printing endorsements.

Receipt Section

High speed printing with collective printing.

The standard auto-cutter provides easy user operation.

Ladder bar code printing is possible by using a bar code command.

New paper handling enables easy paper roll loading.

Both Receipt and Slip

EPSON customer display series connection (DM-D102-012/DM-D203-012). (Available only for serial interface model.)

Selectable receive buffer size (45 bytes or 4K bytes).

Command protocol based on the ESC/POS® standard.

Automatic status Back (ASB) function that automatically transmits changes in the printer status.

Available non-volatile bit image buffer (384K bytes).

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Warnings, Cautions and Notes

WARNING:

Warnings must be followed carefully to avoid bodily injury.

CAUTION:

Cautions must be observed to avoid damage to your equipment.

Note:

Notes have important information and useful tips on the operation of your printer.

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Revision Sheet

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Page

Altered Item and Contents

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Contents

Chapter 1 Features and General Specifications

Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-1
Slip Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-2
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-2
Character Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-2
Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-2
Paper Feed and Paper Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-3
Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-5
MICR Reader (when the printer is used with the MICR reader) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-6
Notes on using the MICR reader (only when the printer is used with MICR) . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-7
Receipt Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-8
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-8
Character Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-9
Auto Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-9
Paper Roll Supply Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1- 9
Paper Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-10
Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-11
Printing and Cutting Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-12
General Section (for both receipt and slip) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-12
Internal Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-12
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-12
EMI and Safety Standards Applied (EMC is tested using the EPSON PS-170 power supply) . . . . . . . . . . . . . .	1-13
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-13
Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-15
Major Component Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-16
M-U590 Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-16
M-T88II Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-17
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-18
Power Supply Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-18
Drawer Kick-out Connector (Modular Connector) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-18
Customer Display Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-21
Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-22
RS-232 serial interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-22
Notes on setting DIP switch 2-1 to ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-25
Notes on Resetting the Printer Using the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-26
Buttons and Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-27
Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-27
Panel Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-27
DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-28
Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-31
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-33
Buffer Full Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-33
Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-33
Hexadecimal Dumping Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-33
Performing a Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-33
Ending hexadecimal dumping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-34
Paper Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-34
Sensors and LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-34
Sensors and Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-35
Printer Cover Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-35
Standard Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-36
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-37
Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-37
External Power Supply PS-170 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1-38

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Chapter 2 Mechanisms and Operation

Component Connection Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Circuit Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Memory Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

M-U590 Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Detector Mechanisms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Paper Feed Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Ribbon Feed Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

MICR Reader Mechanism (Factory Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

M-T88II Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Paper Feed Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Paper Supply Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Cutter Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

Cover Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

Display Mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

Main Circuit Board Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

CPU and CPU Peripheral Logic Circuits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

M-U590 Control Circuits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38

M-T88II Control Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41

Control Panel Control Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

DIP Switch Read Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43

Malfunction Protection Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43

Customer Display Interface Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43

Drawer Kick Control Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44

Power Supply Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45

I/F Circuit Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46

I/F Circuit Board Assembly Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46

Interface Board Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46

Switchboard A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46

Switchboard B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47

Intermit Circuit Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47

Chapter 3 Handling, Maintenance, and Repairs

Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Transport Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Setup Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Operational Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Paper Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Printing on Slip Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Check Paper Magnetic Character Recognition (MICR READER) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Installing and Removing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Problem Solving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 Clearing a Receipt Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 Clearing a Slip or Check Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Inspection and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19 Lubrication Standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19 Type of Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

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Chapter 4 Troubleshooting Guide

Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Performing the Receipt Mechanism Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Performing the Slip Mechanism Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Self-test End . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Error Types and Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Error types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Chapter 5 Disassembly, Assembly, and Adjustment

Before starting disassembly, assembly, and adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		5-1
Small Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		5-1
Using This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		5-2
Titles	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5-2
Disassembly, Assembly, and Adjustment Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		5-2
Names of Parts and Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		5-2
TM-H5000II Disassembly, Assembly, and Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		5-3
Level	1 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5-3
Level	2 Disassembly and Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5-27
Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		5-33
M-U590 Printer Mechanism Disassembly, Assembly, and Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		5-37
Level	1 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5-37
Level	2 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5-47
Level	3 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5-68
Level	4 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5-76
Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		5-77
M-T88II Printer Mechanism Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		5-79
Level	1 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5-79
Level	2 Disassembly and Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5-94
Appendix
Updating the Flash ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-1
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-1
The way to update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-1
IEEE 1284	Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	A-2
RS-485 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-5
XON/XOFF Transmit Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-8
Data Format When Using RS-485 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-8
Main Circuit Board Unit Parts Layout (parts side) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-10
Main Circuit Board Unit Parts Layout (solder side) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-11
RS-232 Serial Interface Circuit Board Parts Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-12
IEEE 1284	Parallel Interface Circuit Board Parts Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	A-13
RS-485 Serial Interface Circuit Board Parts Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-14
Intermit Circuit Board Assembly Parts Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-14
Switch Circuit Board Assembly-A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-15
Switch Circuit Board Assembly-B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-15
Case Unit Parts Name List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-16
M-U590 Printer Mechanism Parts Name List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-18
M-T88II Printer Mechanism Parts Name List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-22
Overall Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-25
Case Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-25
M-U590 Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-26
M-T88II Printer Mechamism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-27
Lubrication Points Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-28
M-U590 Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-28
M-T88II Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-29
Circuit Board Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		A-30

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Main Circuit Board Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-30 I/F circuit Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-40 Intermit Circuit Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-44 Switch circuit board assembly-A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-45 Switch circuit board assembly-B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-46

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Confidential

TM-H5000II Series Technical Manual

Chapter 1

Features and General Specifications

Printer Parts

Paper roll cover

Paper roll control panel

Front cover

On/Off switch

Slip paper control panel

Grounding screw

Power supply connector

Drawer kick-out connector

Display module connector

Interface connector

Rev. A

Features and General Specifications 1-1

Confidential

Slip Section

Printing Specifications

Printing method:	Serial impact dot matrix
Head wire configuration:	9-pin vertical line, wire pitch 1/72 inch
Head wire diameter:	0.29 mm (.01")
Printing direction:	Bidirectional, minimum distance printing

Character Specifications

Number of characters:		Alphanumeric characters: 95
		International characters:			32
		Extended graphics:			128 × 10 pages
					(including one space page)
		Kanji characters:			JIS Level 1, Level 2
					(JIS X0208−1990)
					(with two-pass printing)
Character structure:		Font A: 9 × 9 3-dot spacing (in half dot units)
		Font B: 7 × 9 2-dot spacing (in half dot units)
		Kanji: 16× 16 Left 0-dot, Right 2-dot spacing (in half dot
			units)
		Larger spacing can be set by using ESC SP or FS S.
Characters per inch, characters per second, characters per line, character size
Character Structure	Character	Characters	Characters Per Second		Characters	Characters Size
(Horizontal dots	Spacing	Per Inch	(CPS)		Per Line	(units: mm)
× vertical dots)	(half dots)	(CPI)	(Carriage moving speed)		(CPL)	Width × Height
9 × 9	3 dots	12.5	233		66	1.6 × 3.1 (.06" × .12")
7 × 9	2 dots	16.7	311		88	1.3 × 3.1 (.05" × .12")
16× 16 (*)	2 dots	3.06	45		44	2.7 × 2.9 (1.06" × 1.14")

(*)Kanji character spacing at default setting is 2 half dots. (Kanji character spacing can be changed by FS S.) Printing speed for kanji characters shown in table above is in the case of full column printing with two-pass printing.

Ribbon

Type:	Exclusive cassette ribbon
Ribbon cassette specifications:	Part number:	ERC-31	(P)
	Color:	Purple
	Ribbon life (*):	7,000,000 characters

(*): when one character consists of 18 dots

1-2 Features and General Specifications

Rev. A

Confidential

TM-H5000II Series Technical Manual

Ribbon cassette overall dimensions:

85.5

200

17

28

28

[ Units: mm (All the numeric values are typical.) ]

Figure 1-1 Ribbon cassette overall dimensions

CAUTION

If you use ribbon cassettes other than those specified, damage may occur. Seiko Epson will not be held responsible for problems arising from the above.

Papaer Feed and Paper Specification

Paper feed method:	Friction feed
Paper feed pitch:	Default 1/6 inch
Paper feed speed:	Approximately 60.3 msec/line (1/6 inch feeding)
	Approximately 3.4 inches/second (continuous feeding)
Paper size:
Paper type:		Normal paper
		Carbon copy paper
		Pressure sensitive paper
Total thickness:	0.09 to 0.36 mm (.0035 to .0141")
Size (W × L):	70 mm × 70 mm to 210 mm × 297 mm (A4)
	(2.76" × 2.76" to 8.27" × 11.69")
Ambient temperature and	Copy capability is greatly influenced by the ambient
copy capability	temperature, so printing must be performed under the
	conditions described in the table below.

Relationship between ambient temperature and number of copies

Number of copies	Ambient temperature
Original + 4 copies	Approx. 20° to 45°C (68° to 113°F)
Original + 1 to 3 copies	5° to 45°C (41° to 113°F)

Rev. A

Features and General Specifications 1-3

Confidential

Copy capability and paper thickness:

Normal paper (single-ply):	0.09 to 0.2 mm (.0035 to .0079")
Carbon copy paper	5 sheets maximum [original + 4 copies, at 20° to 45°C
combination:	(68° to 113°F)]

Pressure sensitive paper: 5 sheets maximum [original + 4 copies, at 20° to 45°C (68° to 113°F)]

Note:

When using multi-ply paper that consists of an original and three copies, be sure to print with a 9 × 9 font. If a 7 × 9 font is used, some characters on some of the copies may not be readable.

In the same way, when printing Kanji characters which consist of many lines, be sure to consider that some of characters may not be readable regardless of number of the copies.

Notes on slip paper

Notes:

The slip paper must be flat, without curls or wrinkles, especially at the top edges. Otherwise, the paper may rub against the ribbon and become dirty.

There must be no glue on the bottom edge of slip paper. Choose slip paper carefully when the glue is on the right or top edge, since paper feeding and insertion are affected by gluing conditions (e.g., glue quality, method, and length) and glue location (refer to the illustration below titled “Slip paper glued area”). Be especially careful when slip paper is wide and has the glue on the left edge, since skewing may occur.

Since the slip insertion sensor uses a photo sensor, do not use paper that has holes at the sensor position, or is translucent (refer to the illustration in the next section titled “Slip sensor position”).

Since the slip ejection sensor uses a reflective photo sensor and it detects from the back of slip paper, do not use paper that has holes or dark portions with low reflection (less than 40% reflection) at the sensor position (refer to the illustration in the next section titled “Paper holes and low reflection prohibited area”).

Use thinner paper (N30 or equivalent) between the top and bottom sheets of multi-ply paper. If thick paper is used, the copy capability is lowered.

Paper feed direction

Glued ponion

Figure 1-2 Slip paper glued area

1-4 Features and General Specifications

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TM-H5000II Series Technical Manual

Printable Area

	Topp margin
	18.9 +1/–3
ABC	XYZ
	5.0
	135.6
abc	xyz
	Bottom margin
	Bottom margin
	18..4 ± 2

[ Units: mm (All the numeric values are typical.)]

Figure 1-3 Slip paper printable area

		30.131
	Form stopper position	8
		MICR head
	1.3	1.8
	18.9
		TOF sensor
	38.5	position
		39

37.2

18	Center of the print head
Slip feeding roller
position
	Slip side guide	21.9
Paper feed direction

BOF sensor

3.6

[Units: mm (All the numeric values are typical.)]

Figure 1-4 Slip sensor position

15

29

10

Area where paper holes are prohibited and reflection rate for the back of paper should be 40% or more.

Paper holes and translucence prohibited area.

Paper feed direction

[ Units: mm (All the numeric values are typical.) ]

Figure 1-5 Paper holes and low reflection prohibited area

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MICR Reader (when the printer is used with the MICR reader)

Reading method:	Magnetic bias
Recognition rating:	98 % or more (at 25°C [77°F])
	Recognition rating is defined as follows:
	Recognition rating (%) = [Total number of checks –
	(number of sheets misread or not identified.)/Total
	number of checks] × 100
	Check paper used for test is EPSON standard check
	paper.
	Checks must be flat, without curls, folds, or wrinkles.
Inserting direction and	Insert the check with the surface printed with the
endorsement printing	magnetic ink downward, following the table guide.
	Endorsement printing can be performed continuously
	after check reading. In this case, the print starting
	position is point A in the illustration below.
	To print endorsements in the specified area (within
	38.1 mm [1.5"] from the top), set the print position for
	the last line so that it is printed at least 3 mm (0.118")
	above the bottom of the printable area.

area
		ENDORSE CHECK HERE :	8.7
Specifiedprinting	38.1
			3
					A
		"DO NOT SIGN WRITE STAMP BELOW THIS LINE
		FOR FINANCIAL INSTITUTION USAGE ONLY"

Inserting direction

[Units: mm (All the numeric values are typical.)]

Figure 1-6 Endorsement printing

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TM-H5000II Series Technical Manual

where recognition is impossible.	(1.93")
Area	49.0
	45.0

N O S P E	the to Pay of order	TEST
		SAMPLE

	19
	$
Dollars	7172/132-90 3222	5 2 9

[Units: mm ( All the numeric values are typical. )]

Figure 1-7 MICR character recognition impossible area of personal check

Notes on using the MICR reader (only when the printer is used with MICR)

Note:

The personal checks must be flat, without curls, folds, or wrinkles (especially at the edges). Otherwise, the check may rub against the ribbon and become ink-stained.

WARNING

Do not insert checks that have clips or staples. This may cause paper jams, MICR reading errors, and damage to the MICR head.

Note:

Let go of the check immediately as soon as the printer starts feeding it. Otherwise, the paper is not fed straight, causing paper jams and MICR reading errors.

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Features and General Specifications 1-7

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Receipt Section

Printing Specifications

Printing method:	Thermal line printing
Dot density:	180 dpi × 180 dpi. The number of dots per 25.4 mm (1")
Printing direction:	Unidirectional with friction feed
Printing width:	72 mm (2.83"), 512 dot positions
Characters per line (default):	42 (font A)
	56 (font B)
Character spacing (default):	0.28 mm (.01") (2 dots) (font A)
	0.28 mm (.01") (2 dots) (font B)
	Programmable by control command.
Printing speed:
High speed mode:	28.4 lines/second maximum (1/6 inch feed)
	(at 24V, 20°C, Density level 2)
	120 mm/second maximum (approximately
	4.72 inches/second)
	Speeds are switched automatically depending on the
	voltage applied to the printer and the head temperature.
Low power consumption	Approximately 16.5 lines/second (1/6 inch feed)
mode:
	Approximately 70 mm/second (approximately 2.76
	inches/second)
	Approximately 42 mm/second (approximately 1.7
	inches/second) when a ladder bar code is printed.
	NOTE: Printing speed may be slower depending on the data
	transmission speed and the combination of control
	commands.
Paper feed speed:	Approximately 120 mm/second (approximately 4.72
	inches/second) (continuous printing)
Line spacing (default):	4.23 mm (1/6 inch)
	Programmable by control command

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	TM-H5000II Series Technical Manual
Character Specifications
Number of characters:
Alphanumeric characters:	95
Extended graphics:	128 × 7 pages (including one space page)
International characters:	32
Kanji characters:	JIS-Level 1, Level 2
	( JIS X0208-1990)
Character structure:	12 × 24 (font A) (including 2-dot spacing in horizontal)
	9 × 17(font B) (including 2-dot spacing in horizontal)
	24 × 24 (Kanji)
	Font A is selected as the default
Character size:

Character size

Standard

Double-height

Double-width

Double-width/

Double-height

W × H (mm)

CPL

W × H (mm)

CPL

W × H (mm)

CPL

W × H (mm)

CPL

Font A

1.41 × 3.39

42

1.41

× 6.77

42

2.82

× 3.39

21

2.82

× 6.77

21

12 × 24

(.06" × .13")

(.06"

× .27")

(.11"

× .13")

(.11"

× .27")

Font B

0.99 × 2.40

56

0.99

× 4.80

56

1.98

×2.40

28

1.98

× 4.80

28

9 × 17

(.04" × .09")

(.04"

× .19")

(.08"

× .09")

(.08"

× .19")

Kanji

3.39 × 3.39

21

3.39

× 6.77

21

6.77

×3.39

10

6.77

× 6.77

10

24× 24

(.13" × .13")

(.13"

× .27")

(.27"

× .13")

(.27"

× .27")

Space between characters is not included.

Characters can be scaled up to 64 times as large as the standard sizes.

CPL = Characters per line

Auto Cutter

Partial cut:

Cutting with one point left uncut (selectable by GS V)

Note:

To prevent dot displacement, after cutting, paper must be fed approximately 1 mm (14/360 inches) or more before printing.

Paper Roll Supply Device

Supply method:

Drop-in paper roll

Near-end sensor

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Features and General Specifications 1-9

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Detection method:	Microswitch
Paper roll spool diameter:	Inside: 12 mm (.47")
	Outside: 18 mm (.71")
Near-end adjustment:	Adjusting screw
Remaining amount:	Fixed position #1 (approximately 23 mm (0.9”))
	#2 (approximately 27 mm (1.06”)
	(The adjusting screw has two positions.)

Note:

You can use a command to stop printing upon detection of a paper near-end.

Paper Specification

Paper type:	Specified thermal roll paper, NTP080-80
	In Japan: Nakagawa, Seisakujo
	In U.S.A.: Nakagawa Mfg. (USA) Inc.
	In Europe: Nakagawa Mfg. (Europe) GmbH
	In Southeast Asia: N.A.K. Mfg. (Malaysia) SDN BHD
	Original paper: TF50KS E Nippon Paper Industries
	Co.,Ltd.
	The following paper can be used instead of the specified
	paper above:
	Original paper: PD 160R New Oji Paper Mfg. Co. Ltd.
	Original paper: AF50KS-E Jujo Thermal Oy (Finland)
	Original paper: P350 (F380) Kanzaki Specialty Papers,
	Inc. (U.S.A.)
Form:	Paper roll
Paper width:	79.5 ±0.5 mm (3.13" ± 0.02")
Paper roll size:
Roll diameter:	Maximum 83 mm
Take-up paper roll width:	80 + 0.5/-1.0 mm (3.15" + 0.02"/-0.04")
Paper roll spool diameter:	Inside: 12 mm (.47")
	Outside: 18 mm (.71")

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CAUTION

TM-H5000II Series Technical Manual

Paper must not be pasted to the paper roll spool.

Printable Area

Paper roll	The printable area of a paper with width of 79.5 ± 0.5 mm
	(3.13" ± 0.02") is 72.2 ± 0.2 mm (2.84" ± 0.008") (512 dots)
	and the space on the right and left sides are
	approximately 3.7 ±2 mm (0.15" ± 0.079”).

a

a = 79.5 ± 0.5 mm (3.13" ± 0.02")

b

b = 1. 41 mm ± 0.05 mm (.056" ± .002") c = 72.2 mm ± 0.2 mm (2.84 ± .008") d = 3.7 ±2 mm (0.15" ± 0.079”)

c e = 3.7 ±2 mm (0.15" ± 0.079”)

[All the numeric values are typical.]

d

e

Figure 1-8 Paper roll printable area

Note:

The print position within the printable area of the thermal elements for dots 257 to 512 is shifted approximately 0.07 mm (.003") in the paper feed direction from the position for dots 1 to 256. Be sure not to print a ladder bar code across both printable areas, as this can cause variations in printing which are difficult to read. However, when the ladder bar code is printed with level 2 of print density, the difference is only approximately 0.04 ~ 0.05mm (.0015 ~ .0019").

1

256

257

512

Approximately 0.07 mm (0.0028")

Approximately 0.07mm (0.0028")

Figure 1-9 Shifting of the print position

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Printing and Cutting Positions

Manual-cutter position				Approx.
Manual-cutter position
						296.3
			Approx. 15
Auto-cutter blade position			14.8
			Paper feed direction
Center of the print dotline
			[ Units: mm (All the numeric values are typical.) ]
	Figure 1-10	Printing and cutting positions

Note:

Numeric values used here are typical values; the values may vary slightly as a result of paper slack or variations in the paper.

General Section (for both receipt and slip)

Internal Buffer

Receive buffer selectable as 45 or 4K bytes using the DIP switch.

User-defined buffer (both for user-defined characters and user-defined bit images)

Receipt: 12K bytes Slip: 5K bytes

Macro buffer: 2K bytes

Non-volatile bit image buffer 384K bytes

Electrical Specifications

Supply voltage:	+24 VDC ± 10% (optional power supply: EPSON PS-170)
	Ripple voltage: 300 mVpp or less (only when the printer
	is used with the MICR reader)

Current consumption (at 24V except for drawer kickout driving)

Operating: Slip	Mean:
	Approximately 1.9A
	(Character font A α-N all columns printing)
	Peak:
	Approximately 8.0A (20 msec)
	When the print platen is released: 2.0A (200 msec)

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	TM-H5000II Series Technical Manual
Operating: Receipt	Mean:
	Approximately 1.7A
	(Character font A α-N all columns printing)
	Peak:
	Approximately 7.7A (20 msec)
Low power consumption	Mean:
mode:	Approximately 1.2A
	(Character font A α-N all columns printing)
	Peak:
	Approximately 6.6A
Standby:	Mean:
	Approximately 0.3A

EMI and Safety Standards Applied

(EMC is tested using the EPSON PS-170 power supply)

Europe:	CE marking:	EN55022
		EN50082-1
		EN45501
	Safety Standard:	TÜV (EN60950)
North America:	EMI:	FCC Class A
	Safety standards:	UL1950-2TH-D3
		C-UL
Japan:	EMI:	VCCI Class 1
China	Safety standards:	GB4943-1995
(The people’s
Republic of China):
Oceania:	EMI:	AS/NZS 3548
		Class B

Reliability

Slip

Life (when printing alphanumeric characters)

Mechanism:	12,000,000 lines
Print head:	200 million characters
	(when printing with font B)

MICR reader mechanism (only when the printer is used with the MICR reader):

	240,000 passes
	The MICR reader is defined to have reached the end of its
	life when it reaches the beginning of the Wearout Period.
MTBF:	180,000 hours
	Failure is defined as Random Failure occurring at the
	time of the Random Failure Period.

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Features and General Specifications 1-13

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MCBF	29,000,000 lines
	This is an average failure interval based on failures
	relating to wearout and random failures up to the life of
	12 million lines.
Receipt:
Life:
Mechanism:	15,000,000 lines
Thermal head:	100 million pulses, 100 Km
Auto cutter:	1,500,000 cuts
MTBF	180,000 hours
MCBF	37,000,000 lines
Acoustic noise:
Operating:	Receipt:	Approximately 52 dB
		(Bystander position) (including
		Auto-cutter operation)
		Approximately 45 dB
		(Bystander position) (not
		including Auto-cutter operation)
	Slip:	Approximately 65 dB
		(Bystander position)
External Dimensions and Weight
Height:	201 mm (7.91")
Width:	252 mm (9.92") (except for the protrusion)
Depth:	331 mm (13.03")
Weight:	Approximately 6.5 kg (14.3 lbs)

(All the numeric values are typical.)

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	TM-H5000II Series Technical Manual
Environmental Conditions
Temperature:
Operating:	5° to 45°C (41° to 113°F)
Storage:	–10° to 50°C (14° to 122°F) (except for paper)
Humidity:
Operating:	10 to 90% RH
Storage:	10 to 90% RH (except for paper)

[% RH]
90				34 ˚C, 90 %
80
60					40 ˚C, 65 %
Relative humidity					45 ˚C, 50 %
	Operating environment
40
	range
20
10
0	10	20	30	40	50
0
			Ambient		[˚C]
			temperature

Figure 1-11 Operating temperature and humidity range

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Major Component Specifications

M-U590 Printer Mechanism

Paper Feed Motor

Type:	4-phase, 48-polarity, PM type stepping motor
Drive voltage:	24V DC ± 10%
Winding resistance:	35 Ω ± 5% at 25° C (77° F), per phase
Carriage Motor
Type:	4-phase, 48-polarity, PM type stepping motor
Drive voltage:	24V DC ± 10%
Winding resistance:	9 Ω ± 5% at 25° C (77° F), per phase
Print Head Unit
Solenoid number:	9
Drive voltage:	24V DC ± 10%
Resistance	6.65 Ω ± 4% at 25° C (77° F)
T.O.F. Sensor/B.O.F Sensor
Type:	Photo sensor
Voltage:	5V DC ± 5%
Home Position Sensor
Type:	Photo sensor
Voltage:	5V DC ± 5%
Carriage Sensor
Type:	Photo sensor
Voltage:	5V DC ± 5%
Cover Open Sensor
Type:	Photo sensor
Voltage:	5V DC ± 5%

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	TM-H5000II Series Technical Manual
M-T88II Printer Mechanism
Paper Feed Motor
Type:	4-phase, 48-polarity, PM type stepping motor
Drive Voltage:	24 V DC ± 10%
Winding resistance:	11.5 Ω ± 10% at 25° C (77° F), per phase
Print Head Unit
Dot number:	512 dots
Dot density:	0.141 mm/dot (180 DPI)
Resistance:	657 Ω ± 4.6%
Paper-end Sensor
Type:	Reflection type photo sensor
Paper Roll Near-end Sensor
Type:	Microswitch
Auto-cutter Unit
Type:	DC brush motor
Cutter motor voltage:	24 V DC ± 7%
Current consumption:	700 mA peak (at starting, low temperature)
	70 mA average (room temperature)

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Features and General Specifications 1-17

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Connectors

14	25	8	1	6
	1

2

3 1

1

13

Interface connector

Customer display (DM-D)	Drawer kick-out	Power supply
Customer display(DM-D)
connector	connector	connector
connector

(*)The shape of the interface connector is different from the illustration above if the printer has a parallel interface.

Figure 1-12 Connector panel external appearance

Power Supply Connector

This connector is used to connect the printer to an external power source.

Model:	Hosiden TCS7960-532010 or equivalent
Power supply connector pin assignments
Pin number	Signal name
1	+24 VDC
2	GND
3	NC
Shell	Frame GND

2

3 1

Shell

Figure 1-13 Power supply connector

Drawer Kick-out Connector (Modular Connector)

The pulse specified by ESC p is output to this connector. The host can confirm the status of the input signal by using the DLE EOT, GS r, or GS a (ASB) commands.

Connector model:
Printer side:	MOLEX 52065-6615 or equivalent
User side:	6-position 6-contact (RJ12 telephone jack)

1-18 Features and General Specifications

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TM-H5000II Series Technical Manual

Drawer kick-out connector pin assignments

Pin Number	Signal Name	Direction
1	Frame GND	—
2	Drawer Kick-out drive signal 1	Output
3	Drawer open/close signal	Input
4	+24 V	—
5	Drawer Kick-out drive signal 2	Output
6	Signal GND	—

+24 V is always output through pin 4.

CAUTION

Pin 4 must be used only for the drawer.

1 6

Figure 1-14 Drawer kick-out connector

Drawer kick-out drive signal
Output signal:	Output voltage: Approximately 24 V
	Output current: 1A or less

CAUTION:

To avoid an overcurrent, the resistance of the drawer kick-out solenoid must be 24 Ω or more.

Output waveform:	Outputs the waveforms in Figure 1-16 to the points A
	and B in Figure 1-17.
	t1 (ON time) and t2 (OFF time) are specified by ESC p.

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Features and General Specifications 1-19