Epson TM-H5000II Service manual
EPSON
EPSON
EPSON France S.A.
TM-H5000II
SERVICE MANUAL
Confidential
technical manual
TM-H5000II Series
Copied Date 199 , ,
Copied by
EPSON
English
4008612
Confidential
CONFIDENTIALITY AGREEMENT
BY USING THIS DOCUMENT, YOU AGREE TO ABIDE BY THE TERMS OF THIS
AGREEMENT. PLEASE RETURN THIS DOCUMENT IMMEDIATELY IF YOU DO NOT AGREE
TO THESE TERMS.
1. This document contains confidential, prop rietary informat ion of Seiko Epson Corporation or
its affiliates. You must keep such information confidential. If the user is a business entity or
organization, you must limit disclosure to those of your employees, agents and contractors
who have a need to know and who are also bound by obligations of confidentiality.
2. On the earlier of (a) termination of your relationship with Seiko Epson, or (b) Seiko Epson’s
request, you must stop using the confidential information. You must then return or destroy
the information, as directed by Seiko Epson.
3. If a court, arbitrator, government agency or the like orders you to disclose any confidential
information, you must immediately notify Seiko Epson. You agree to give Seiko Epson
reasonable cooperation and assistance in resisting disclosure.
4. You may use confidential information only for the purpose of operating or servicing the
products to which the document relates, unless you obtain the pr ior written consent of Seik o
Epson for some other use.
5. Seiko Epson warrants that it has the right to disclose the confidential information. SEIKO
EPSON MAKES NO OTHER WARRANTIES CONCERNING THE CONFIDENTIAL
INFORMATION OR ANY OTHER INFORMATION IN THE DOCUMENT, INCLUDING
(WITHOUT LIMITATION) ANY WARRANTY OF TITLE OR NON-INFRINGEMENT.
Seiko Epson has no liability for loss or damage arising from or relating to your use of or
reliance on the information on the document.
6. You may not reproduce, store or transmit the confidential information in any form or by any
means (electronic, mechanical, photocopying, recording, or otherwise) without the prior
written permission of Seiko Epson.
7. Your obligations under this Agreement are in addition to any other legal obligations. Seiko
Epson does not waive any right under this Agreement by failing to exercise it. The laws of
Japan apply to this Agreement.
Confidential
TM-H5000II SeriesTechnical Manual
FCC CLASS A
FCC Compliance Statement
For American Users
This equipment has been tested an d found to comply wi th the limits for a Class A dig ital dev ice, purs uant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference, in which case the user will be required to correct the
interference at his own expense.
WARNING
The connection of a non-shielded printer interface cable to this printer will invalidate the FCC Verification of this
device and may cause interference levels which exceed the limits established by the FCC for this equipment.
You are cautioned that changes or modifications not expr essly approved by the party respon sible for compliance could
void your authority to operate the equipment.
FOR CANADIAN USERS
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment regulations.
Cet appareil numérique de la classe A respecte toutes les exdgences du Règlement sur le matériel brouilleur du
Canada.
GEREÄUSCHPEGEL
Gemäß der Dritten Ve rordr ung z um Ger ätesi ch erheit sgecsetz (Masc hinen lärminf orm ation s- Vero rdnun g-3. GS GV) i st
der arbeitsplatzbezogene Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).
Modular type connectors
You see the following caution label near the modular type connectors on the back panel of the
product.
Caution:
The product uses a modular type connector exclusively for the DM display. Never plug a
telephone line into this connector.
Rev. A i
Confidential
Introduction
The TM-H5000II Series is a high-quality POS printer that can print on slip and receipt paper (paper roll). The printer
has the following features:
Slip Section
❏
Wide slip paper capability (maximum characters per line: 88 with 7 x 9 font).
❏
Copy printing is possible.
❏
High throughput using bidirectional, minimum distance printing.
❏
Optional Magnetic Ink Character Recognition (MICR) reader that enables the printer to
perform consecutive reading and processing of MICR characters and printing
endorsements.
Receipt Section
❏
High speed printing with collective printing.
❏
The standard auto-cutter provides easy user operation.
❏
Ladder bar code printing is possible by using a bar code command.
❏
New paper handling enables easy paper roll loading.
Both Receipt and Slip
❏
EPSON customer display series connection (DM-D102-012/DM-D203-012). (Available only
for serial interfac e model.)
❏
Selectable receive buffer size (45 bytes or 4K bytes).
❏
Command protocol based on the ESC/POS
❏
Automatic status Back (ASB) function that automatically transmits changes in the printer
status.
❏
Available non-volatile bit image buffer (384K bytes).
®
standard.
ii Rev. A
Confidential
Warnings, Cautions and Notes
WARNING:
Warnings must be followed carefully to avoid bodily injury.
CAUTION:
Cautions must be observed to avoid damage to your equipment.
Note:
Notes have important information and useful tips on the operation of your printer.
Rev. A iii
Confidential
Revision Sheet
Revision Page Altered Item and Contents
Rev. A
iv Rev. A
Confidential
Contents
Chapter 1
Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Slip Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Character Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Paper Feed and Paper Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
MICR Reader (when the printer is used with the MICR reader) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Notes on using the MICR reader (only when the printer is used with MICR) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Receipt Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Character Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Auto Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Paper Roll Supply Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 9
Paper Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Printing and Cutting Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
General Section (for both receipt and slip) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Internal Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
EMI and Safety Standards Applied (EMC is tested using the EPSON PS-170 power supply) . . . . . . . . . . . . . . 1-13
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Major Component Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
M-U590 Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
M-T88II Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Power Supply Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Drawer Kick-out Connector (Modular Connector) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Customer Display Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
RS-232 serial interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Notes on setting DIP switch 2-1 to ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Notes on Resetting the Printer Using the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Buttons and Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Panel Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Buffer Full Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Hexadecimal Dumping Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Performing a Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Ending hexadecimal dumping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Paper Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Sensors and LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Sensors and Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Printer Cover Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Standard Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
External Power Supply PS-170 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
Features and General Specifications
Rev. A v
Confidential
Chapter 2
Component Connection Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Circuit Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Memory Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
M-U590 Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Detector Mechanisms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Paper Feed Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Ribbon Feed Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
MICR Reader Mechanism (Factory Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
M-T88II Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Paper Feed Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Paper Supply Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Cutter Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Cover Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Display Mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Main Circuit Board Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
CPU and CPU Peripheral Logic Circuits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
M-U590 Control Circuits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
M-T88II Control Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41
Control Panel Control Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42
DIP Switch Read Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
Malfunction Protection Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
Customer Display Interface Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
Drawer Kick Control Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44
Power Supply Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45
I/F Circuit Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46
I/F Circuit Board Assembly Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46
Interface Board Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-46
Switchboard A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-46
Switchboard B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-47
Intermit Circuit Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47
Mechanisms and Operation
Chapter 3
Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Transport Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Setup Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Operational Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Paper Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Printing on Slip Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Check Paper Magnetic Character Recognition (MICR READER) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Installing and Removing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Problem Solving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Clearing a Receipt Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Clearing a Slip or Check Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Inspection and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Lubrication Standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Type of Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Handling, Maintenance, and Repairs
vi Rev. A
Confidential
Chapter 4
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Performing the Receipt Mechanism Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Performing the Slip Mechanism Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Self-test End . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Error Types and Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Error types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Chapter 5
Before starting disassembly, assembly, and adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Small Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Using This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Disassembly, Assembly, and Adjustment Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Names of Parts and Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
TM-H5000II Disassembly, Assembly, and Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Level 1 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Level 2 Disassembly and Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
M-U590 Printer Mechanism Disassembly, Assembly, and Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
Level 1 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
Level 2 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-47
Level 3 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-68
Level 4 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-76
Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-77
M-T88II Printer Mechanism Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-79
Level 1 Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-79
Level 2 Disassembly and Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-94
Troubleshooting Guide
Disassembly, Assembly, and Adjustment
Appendix
Updating the Flash ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
The way to update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
IEEE 1284 Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
RS-485 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
XON/XOFF Transmit Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Data Format When Using RS-485 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Main Circuit Board Unit Parts Layout (parts side) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Main Circuit Board Unit Parts Layout (solder side) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
RS-232 Serial Interface Circuit Board Parts Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12
IEEE 1284 Parallel Interface Circuit Board Parts Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
RS-485 Serial Interface Circuit Board Parts Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14
Intermit Circuit Board Assembly Parts Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14
Switch Circuit Board Assembly-A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15
Switch Circuit Board Assembly-B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15
Case Unit Parts Name List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16
M-U590 Printer Mechanism Parts Name List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-18
M-T88II Printer Mechanism Parts Name List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-22
Overall Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-25
Case Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-25
M-U590 Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-26
M-T88II Printer Mechamism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27
Lubrication Points Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28
M-U590 Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28
M-T88II Printer Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-29
Circuit Board Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-30
Rev. A vii
Confidential
Main Circuit Board Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-30
I/F circuit Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-40
Intermit Circuit Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-44
Switch circuit board assembly-A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-45
Switch circuit board assembly-B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-46
viii Rev. A
Chapter 1
Confidential
Features and General Specifications
Printer Parts
Paper roll cover
Front cover
TM-H5000II Series Technical Manual
Paper roll
control panel
On/Off switch
Slip paper
control panel
Grounding screw
Power supply connector
Drawer kick-out connector
Display module connector
Interface connector
Rev. A Features and General Specifications 1-1
Slip Section
Confidential
Printing Specifications
Printing method: Serial impact dot matrix
Head wire configuration: 9-pin vertical line, wire pitch 1/72 inch
Head wire diameter: 0.29 mm (.01")
Printing direction: Bidirectional, minimum distance printing
Character Specifications
Number of characters: Alphanumeric characters: 95
Internati onal charac ters: 32
Extended graphics: 128 × 10 pages
(including one space page)
Kanji characters: JIS Level 1, Level 2
(JIS X0208−1990)
(with two-pass printing)
Character structure: Font A: 9 × 9 3-dot spacing (in half dot units)
Font B: 7 × 9 2-dot spacing (in half dot units)
Kanji: 16× 16 Left 0-dot, Right 2-dot spacing (in half dot
units)
Larger spacing can be set by using ESC SP or FS S.
Characters per inch, characters per second, characters per line, character size
Character Structure
(Horizontal dots
×
vertical dots)
9 × 9 3 dots 12.5 233 66 1.6 × 3.1 (.06" × .12")
7 × 9 2 dots 16.7 311 88 1.3 × 3.1 (.05" × .12")
16× 16 (*) 2 dots 3.06 45 44 2.7 × 2.9 (1.06" × 1.14")
Character
Spacing
(half dots)
Characters
Per Inch
(CPI)
Characters Per Second
(CPS)
(Carriage moving speed)
Characters
Per Line
(CPL)
Characters Size
(units: mm)
Width × Height
(*) Kanji character spacing at default setting is 2 half dots. (Kanji character spacing can be
changed by FS S.) Printing speed for kanji characters shown in table above is in the case of
full column printing with two-pass printing .
Ribbon
Type: Exclusive cassette ribbon
Ribbon cassette specifications: Part number: ERC-31 (P)
1-2 Features and General Specifications Rev. A
Color: Purple
Ribbon life (*): 7,000,000 characters
(*): when one character consists of 18 dots
Ribbon cassette overall dimensions:
Confidential
TM-H5000II Series Technical Manual
85.5
200
28
Figure 1-1 Ribbon cassette overall dimensions
CAUTION
If you use ribbon cassettes other than t hose specifi ed, damage may occur. Seiko
Epson will not be held responsible for problems arising from the above.
Papaer Feed and Paper Specification
Paper feed method:
Paper feed pitch:
Paper feed speed:
Paper size:
Friction feed
Default 1/6 inch
Approximately 60.3 msec/line (1/6 inch feeding)
Approximately 3.4 inches/second (continuous feeding)
17
28
[ Units: mm (All the numeric values are typical.) ]
Relationship between ambient temperature and number of copies
Number of copies Ambient temperature
Original + 4 copies Approx. 20° to 45°C (68° to 113°F)
Original + 1 to 3 copies 5° to 45°C (41° to 113°F)
Rev. A Features and General Specifications 1-3
Paper type: ❏
Total thickness:
Size (W × L):
Ambient temperature and
copy capability
Normal paper
❏
Carbon copy paper
❏
Pressure sensitive paper
0.09 to 0.36 mm (.0035 to .0141")
70 mm × 70 mm to 210 mm × 297 mm (A4)
(2.76" × 2.76" to 8.27" × 11.69")
Copy capability is greatly influenced by the ambient
temperature, so printing must be performed under the
conditions described in the table below.
Copy capability and paper thickness:
Glued ponion
Paper feed direction
Confidential
Normal paper (single-ply): 0.09 to 0.2 mm (.0035 to .0079")
Carbon copy paper
combination:
Pressure sensitive paper: 5 sheets maximum [original + 4 copies, at 20° to 45°C
Note:
When using multi-ply paper that consists of an original and three copies, be sure to print with a 9 × 9
font. If a 7 × 9 font is used, some characters on some of the copies may not be readable.
In the same way, when printing Kanji characters which consist of many lines, be sure to consider that
some of characters may not be readable regardless of number of the copies.
Notes on slip paper
Notes:
❏ The slip paper must be flat, without curls or wrinkles, especially at the top edges.
Otherwise, the paper may rub against the ribbon and become dirty.
❏ There must be no glue on the bottom edge of slip paper. Choose slip paper carefully
when the glue is on the right or top edge, since paper feeding and insertion are affected
by gluing conditions (e.g., glue quality, method, and length) and glue location (refer to
the illustration below titled “Slip paper glued area”). Be especially careful when slip
paper is wide and has the glue on the left edge, since skewing may occur.
5 sheets maximum [original + 4 copies, at 20° to 45°C
(68° to 113°F)]
(68° to 113°F)]
❏ Since the slip insertion sensor uses a photo sensor, do not u se pap er that has hol es at the
sensor position, or is translucent (refer to the illustration in the next section titled “Slip
sensor position”).
❏ Since the slip ejection sensor uses a refl ective photo sensor and it detects from the back of
slip paper, do not use paper that has holes or dark portions with low reflection (less than
40% reflection) at the sensor position (refer to the illustration in the next section titled
“Paper holes and low reflection prohibited area”).
❏ Use thinner paper (N30 or equivalent) between the top and bottom sheets of multi-ply
paper. If thick paper is used, the copy capability is lowered.
Figure 1-2 Slip paper glued area
1-4 Features and General Specifications Rev. A
Printable Area
Confidential
ABC XYZ
TM-H5000II Series Technical Manual
Top margin
Top margin
18.9
18.9 +1/–3
135.6
abc xyz
[ Units: mm (All the numeric values are typical.)]
Figure 1-3 Slip paper printable area
30.1
31
1.3
Center of the print head
Slip side guide
BOF sensor
8
TOF sensor
position
MICR head
1.8
39
37.2
21.9
3.6
[Units: mm (All the numeric values are typical.)]
Form stopper position
38.5
Slip feeding roller
position
Paper feed direction
18.9
18
5.0
Bottom mar g in
Bottom margin
18.4 ± 2
18.4
Rev. A Features and General Specifications 1-5
Figure 1-4 Slip sensor position
Area where paper holes are prohibited
and reflection rate for the back of
paper should be 40% or more.
Paper feed direction
15 29
10
Paper holes and translucence
prohibited area.
[ Units: mm (All the numeric values are typical.) ]
Figure 1-5 Paper holes and low reflection prohibited area
MICR Reader (when the printer is used with the MICR reader)
Confidential
Reading method: Magnetic bias
Recognition rating: 98 % or more (at 25°C [77°F])
Recognition rating is defined as follows:
Recognition rating (%) = [Total number of checks –
(number of sheets misread or not identified.)/Total
number of checks] × 100
❏ Check paper used for test is EPSON standard check
paper.
❏ Checks must be flat, without cu rl s, folds, or wri n kl es.
Inserting direction and
endorsement printing
38.1
Specified printing area
ENDORSE CHECK HERE :
"DO NOT SIGN WRITE STAMP BELOW THIS LINE
FOR FINANCIAL INSTITUTION USAGE ONLY"
Insert the check with the surface printed with the
magnetic ink downward, following the table guide.
Endorsement printing can be performed continuously
after check reading. In this case, the print starting
position is point A in the illustration below.
❏ To print endorsements in the specified area (within
38.1 mm [1.5"] from the top), set the print position for
the last line so t hat it is printed at least 3 mm (0.11 8")
above the bottom of the printable area.
8.7
A
3
1-6 Features and General Specifications Rev. A
Inserting direction
[Units: mm (All the numeric values are typical.)]
Figure 1-6 Endorsement printing
TM-H5000II Series Technical Manual
Confidential
EPSON
TEST SAMPLE
Pay to the
order of
19
$
90-7172/132
3222
Area where recognition is impossible.
45.0
49.0 (1.9 3 ")
Dollars
9 2 5
[Units: mm ( All the numeric values are typical. )]
Figure 1-7 MICR character recognition impossible area of personal check
Notes on using the MICR reader (only when the printer is used with MICR)
Note:
The personal checks must be flat, without curls, folds, or wrinkles (especially at the edges).
Otherwise, the check may rub against the ribbon and become ink-stained.
WARNING
Do not insert checks that have clips or staples. This may cause paper jams, MICR reading errors,
and damage to the MICR head.
Note:
Let go of the check immediately as soon as the printer starts feeding it. Otherwise, the paper is not
fed straight, causing paper jams and MICR reading errors.
Rev. A Features and General Specifications 1-7
Receipt Section
Confidential
Printing Specifications
Printing method: Thermal line printing
Dot density: 180 dpi × 180 dpi. The number of dots per 25.4 mm (1")
Printing direction: Unidirectional with friction feed
Printing width: 72 mm (2.83"), 512 dot positions
Characters per line (default): 42 (font A)
56 (font B)
Character spacing (default): 0.28 mm (.01") (2 dots) (font A)
0.28 mm (.01") (2 dots) (font B)
Programmable by control command.
Printing speed:
High speed mode: 28.4 lines/second maximum (1/6 inch feed)
(at 24V, 20°C, Density level 2)
120 mm/second maximum (approximately
4.72 inches/second)
Speeds are switched automatically depending on the
voltage applied to the printer and the head temperature.
Low power consumption
mode:
Paper feed speed: Approximately 120 mm/second (approximately 4.72
Line spacing (default): 4.23 mm (1/6 inch)
Approximately 16.5 lines/second (1/6 inch feed)
Approximately 70 mm/second (approximately 2.76
inches/second)
Approximately 42 mm/second (approximately 1.7
inches/second) when a ladder bar code is printed.
NOTE: Printing speed may be slower depending on the data
transmission speed and the combination of control
commands.
inches/second) (continuous printing)
Programmable by control command
1-8 Features and General Specifications Rev. A
TM-H5000II Series Technical Manual
Confidential
Character Specifications
Number of characters:
Alphanumeric characters: 95
Extended graphics: 128 × 7 pages (including one space page)
Internati onal charac ters: 32
Kanji characters: JIS-Level 1, Level 2
( JIS X0208-1990)
Character structure: 12 × 24 (font A) (including 2-dot spacing in horizontal)
9 × 17(font B) (including 2-dot spacing in horizontal)
24 × 24 (Kanji)
Font A is selected as the default
Character size:
Character size
21
28
10
Double-width/
Double-height
2.82
× 6.77
× .27")
(.11"
1.98
× 4.80
× .19")
(.08"
6.77
× 6.77
× .27")
(.27"
Standard Double-height Double-width
× H (mm) CPL W × H (mm) CPL W × H (mm) CPL W × H (mm) CPL
W
Font A
12
× 24
Font B
9
× 17
Kanji
24
× 24
Space between characters is not included.
Characters can be scaled up to 64 times as large as the standard sizes.
CPL = Characters per line
1.41
(.06"
0.99
(.04"
3.39
(.13"
× 3.39
× .13")
× 2.40
× .09")
× 3.39
× .13")
42
56
21
1.41
(.06"
0.99
(.04"
3.39
(.13"
× 6.77
× .27")
× 4.80
× .19")
× 6.77
× .27")
42
56
21
2.82
(.11"
1.98
(.08"
6.77
(.27"
× 3.39
× .13")
×2.40
× .09")
×3.39
× .13")
Auto Cutter
Partial cut: Cutting with one point left uncut (selectable by GS V)
Note:
To prevent dot displacement, after cutting, paper must be fed approximately 1 mm (14/360
inches) or more before printing.
21
28
10
Paper Roll Supply Device
Supply method: Drop-in paper roll
Near-end sensor
Rev. A Features and General Specifications 1-9
Detection method: Microswitch
Confidential
Paper roll spool diameter: Inside: 12 mm (.47")
Outside: 18 mm (.71")
Near-end adjustment: Adjusting screw
Remaining amount: Fixed position #1 (approximately 23 mm (0.9”))
#2 (approximately 27 mm (1.06”)
(The adjusting screw has two positions.)
Note:
You can use a command to stop printing upon detection of a paper near-end.
Paper Specification
Paper type: Specified thermal roll paper, NTP080-80
In Japan: Nakagawa, Seisakujo
In U.S.A.: Nakagawa Mfg. (USA) Inc.
In Europe: Nakagawa Mfg. (Europe) GmbH
In Southeast Asia: N.A.K. Mfg. (Malaysia) SDN BHD
Original paper: TF50KS E Nippon Paper Industries
Co.,Ltd.
The following paper can be used instead of the specified
paper above:
Original paper: PD 160R New Oji Paper Mfg. Co. Ltd.
Original paper: AF50KS-E Jujo Thermal Oy (Finland)
Original paper: P350 (F380) Kanzaki Specialty Papers,
Inc. (U.S.A.)
Form: Paper roll
Paper width: 79.5 ±0.5 mm (3.13" ± 0.02")
Paper roll size:
Roll diameter: Maximum 83 mm
Take-up paper roll width: 80 + 0.5/-1.0 mm (3.15" + 0.02"/-0.04")
Paper roll spool diameter: Inside: 12 mm (.47")
1-10 Features and General Specifications Rev. A
Outside: 18 mm (.71")
TM-H5000II Series Technical Manual
a
b
c
de
Approximately 0.07mm (0.0028")
1 256
257 512
Confidential
CAUTION
Paper must not be pasted to the paper roll spool.
Printable Area
Paper roll The printable area of a paper wi th width of 79.5 ± 0.5 mm
(3.13" ± 0.02") is 72.2 ± 0.2 mm (2.84" ± 0.008") (512 dots)
and the space on the right and left sides are
approximately 3.7 ±2 mm (0.15" ± 0.079”).
a = 79.5 ± 0.5 mm (3.13" ± 0.02")
b = 1. 41 mm ± 0.05 mm (.056" ± .002")
c = 72.2 mm ± 0.2 mm (2.84 ± .008")
d = 3.7 ±2 mm (0.15" ± 0.079”)
e = 3.7 ±2 mm (0.15" ± 0.079”)
[All the numeric values are typical.]
Figure 1-8 Paper roll printable area
Note:
The print position within the printable area of the thermal elements for dots 257 to 512 is shifted
approximately 0.07 mm (.003") in the paper feed direction from the position for dots 1 to 256. Be
sure not to print a ladder bar code across both printable areas, as this can cause variations in
printing which are difficult to read. However, when the ladder bar code is printed with level 2 of
print density, the difference is only approximately 0.04 ~ 0.05mm (.0015 ~ .0019").
Approximately 0.07 mm (0.0028")
Figure 1-9 Shifting of the print position
Rev. A Features and General Specifications 1-11
Printing and Cutting Positions
Paper feed direction
[ Units: mm (All the numeric values are typical.) ]
Center of the print dotline
Auto-cutter blade position
Manual-cutter position
14.8
26.3
Confidential
Manual-cutter position
Approx. 15
Approx.
29
Figure 1-10 Printing and cutting positions
Note:
Numeric values used here are typical values; the values may vary slightly as a result of paper slack
or variations in the paper.
General Section (for both receipt and slip)
Internal Buffer
Receive buffer selectable as 45 or 4K bytes using the DIP switch.
User-defined buffer (both for user-defined characters and user-defined bit images)
Receipt: 12K bytes Slip: 5K bytes
Macro buffer: 2K bytes
Non-volatile bit image buffer 384K bytes
Electrical Specifications
Supply voltage: +24 VDC ± 10% (optional power supply: EPSON PS-170)
Current consumption (at 24V except for drawer kickout driving)
Operating: Slip Mean:
1-12 Features and General Specifications Rev. A
Ripple voltage: 300 mVpp or less (only when the printer
is used with t he MICR read er)
Approximately 1.9A
(Character font A α-N all columns prin ting)
Peak:
Approximately 8.0A (20 msec)
When the print platen is released: 2.0A (200 msec)
Operating: Receipt Mean:
Confidential
Approximately 1.7A
(Character font A α-N all columns prin ting)
Peak:
Approximately 7.7A (20 msec)
TM-H5000II Series Technical Manual
Low power consumption
mode:
Mean:
Approximately 1.2A
(Character font A α-N all columns prin ting)
Peak:
Approximately 6.6A
Standby: Mean:
Approximately 0.3A
EMI and Safety Standards Applied
(EMC is tested using the EPSON PS-170 power supply)
Europe: CE marking: EN55022
Safety Standard: TÜV (EN60950)
North America: EMI: FCC Class A
Safety standards: UL1950-2TH-D3
Japan: EMI: VCCI Class 1
China
(The people’s
Republic of China):
Oceania: EMI: AS/NZS 3548
Safety standards: GB4943-1995
EN50082-1
EN45501
C-UL
Class B
Reliability
Slip
Rev. A Features and General Specifications 1-13
Life (when printing alphanumeric characters)
Mechanism: 12,000,000 lines
Print head: 200 million characters
(when printing with font B)
MICR reader mechanism (only when the printer is used with the MICR reader):
240,000 passes
The MICR reader is defin ed to have r eached the end of it s
life when it reaches the beginning of the Wearout Period.
MTBF: 180,000 hours
Failure is defined as Random Failure occurring at the
time of the Random Failure Period.
MCBF 29,000 ,000 li nes
Confidential
Receipt:
Life:
Mechanism: 15 ,000 ,000 li nes
Thermal head: 100 million pulses, 100 Km
Auto cutter: 1,500,000 cuts
MTBF 180,000 hours
MCBF 37,000 ,000 li nes
Acoustic noise:
This is an average failure interval based on failures
relating to wearout and r andom failures up to the life of
12 million lines.
Operating: Receipt: Approximately 52 dB
(Bystander position) (including
Auto-cutter operation)
Approximately 45 dB
(Bystander position) (not
including Auto-cutter operation)
External Dimensions and Weight
Height: 201 mm (7.91")
Width: 252 mm (9.92") (except for the protrusi on)
Depth: 331 mm (13.03")
Weight: Approximately 6.5 kg (14.3 lbs)
(All the numeric values are typical.)
Slip: App ro xi m ately 65 dB
(Bystander position)
1-14 Features and General Specifications Rev. A
Environmental Conditions
Ambient
temperature
[˚C]
[% RH]
Relative humidity
Operating environment
range
34 ˚C, 90 %
40 ˚C, 65 %
45 ˚C, 50 %
90
80
60
20
40
10
0
0 10 20 30 40 50
Confidential
Temperature:
Operating: 5° to 45°C (41° to 113°F)
Storage: –10° to 50°C (14° to 122°F) (except for paper)
Humidity:
Operating: 10 to 90% RH
Storage: 10 to 90% RH (except for paper)
TM-H5000II Series Technical Manual
Rev. A Features and General Specifications 1-15
Figure 1-11 Operating temperature and humidity range
Major Component Specifications
Confidential
M-U590 Printer Mechanism
Paper Feed Motor
Type: 4-phase, 48-polarity, PM type stepping motor
Drive voltage: 24V DC ± 10%
Winding resistance: 35 Ω ± 5% at 25° C (77° F), per phase
Carriage Mo tor
Type: 4-phase, 48-polarity, PM type stepping motor
Drive voltage: 24V DC ± 10%
Winding resistance: 9 Ω ± 5% at 25° C (77° F), per phase
Print Head Unit
Solenoid number: 9
Drive voltage: 24V DC ± 10%
Resistance 6.65 Ω ± 4% at 25° C (77° F)
T.O.F. Sensor/B.O.F Sensor
Type: Photo sensor
Voltage: 5V DC ± 5%
Home Position Sensor
Type: Photo sensor
Voltage: 5V DC ± 5%
Carriage Sensor
Type: Photo sensor
Voltage: 5V DC ± 5%
Cover Open Sensor
Type: Photo sensor
Voltage: 5V DC ± 5%
1-16 Features and General Specifications Rev. A
TM-H5000II Series Technical Manual
Confidential
M-T88II Printer Mechanism
Paper Feed Motor
Type: 4-phase, 48-polarity, PM type stepping motor
Drive Voltage: 24 V DC ± 10%
Winding resistance: 11.5 Ω ± 10% at 25° C (77° F), per phase
Print Head Unit
Dot number: 512 dots
Dot density: 0.141 mm/dot (180 DPI)
Resistance: 657 Ω ± 4.6%
Paper-end Sensor
Type: Reflection type photo sensor
Paper Roll Near-end Sensor
Type: Microswitch
Auto-cutter Unit
Type: DC brush moto r
Cutter motor voltage: 24 V DC ± 7%
Current consumption: 700 mA peak (at starting, low temperature)
70 mA average (room temperature)
Rev. A Features and General Specifications 1-17
Connectors
Shell
2
31
Confidential
14 25
113
Interface connector Customer display(DM-D)
(*)The shape of the interface connector is different from the illustration above if the printer has a parallel interface.
18 16
Customer display (DM-D)
connector
connector
Drawer kick-out
connector
2
31
Power supply connector
Figure 1-12 Connector panel external appearance
Power Supply Connector
This connector is used to connect the printer to an external power source.
Model: Hosiden TCS7960-532010 or equivalent
Power supply connector pin assignments
Pin number Signal name
1 +24 VDC
2GND
3NC
Shell Frame GND
Drawer Kick-out Connector (Modular Connector)
The pulse specified by ESC p is output to this connector. The host can confirm the status of the
input signal by using the DLE EOT, GS r, or GS a (ASB) commands.
Connector model:
Printer side: MOLEX 52065-6615 or equivalent
User side: 6-position 6-contact (RJ12 telephone jack)
1-18 Features and General Specifications Rev. A
Figure 1-13 Power supply connector
Drawer kick-out connector pin assignments
16
Confidential
Pin Number Signal Name Direction
1Frame GND —
2 Drawer Kick-out drive signal 1 Output
3 Drawer open/close signal Input
4+24 V —
5 Drawer Kick-out drive signal 2 Output
6Signal GND —
+24 V is always output through pin 4.
CAUTION
Pin 4 must be used only for the drawer
.
TM-H5000II Series Technical Manual
Figure 1-14 Drawer kick-out connector
Drawer kick-out drive signal
Output signal: Output voltage: Approximately 24 V
Output current: 1A or less
CAUTION:
To avoid an overcurrent, the r esistance of the drawe r kick-out solenoid must be
24
Ω
or more
Output waveform: Outputs the waveforms in Figure 1-16 to the points A
.
and B in Figure 1-17.
t1 (ON time) and t2 (OFF time) are specified by ESC p.
Rev. A Features and General Specifications 1-19
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