Describes how to handle the product.
Describes setup and installation of the product and peripherals.
Describes how to control the printer and necessary information
when you develop applications.
Describes general specifications and character code tables.
Describes features for the product.
Technical Reference Guide
SeriesSeries
/
M00079105
Rev. F
Product Overview
Setup
Handling
Application Development Information
Appendix
2
Cautions
• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or
by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation.
• The contents of this document are subject to change without notice. Please contact us for the latest
information.
• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original EPSON Products or EPSON
Approved Products by Seiko Epson Corporation.
Trademarks
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision and ESC/Label are registered trademarks or trademarks of Seiko Epson Corporation.
Microsoft
®
, Windows®, Windows Vista®, and Windows Server® are either registered trademarks or trade-
marks of Microsoft Corporation in the United States and other countries.
Zebra Technologies Corporation and ZPL II are the registered trademarks or trademarks of Zebra Technologies Corporation.
Intel
®
, Celeron®, and Pentium® are trademarks of Intel Corporation in the U.S. and/or other countries.
AMD® and AMD AthlonTM are a trademark or registered trademark of Advanced Micro Devices, Inc.
BarTender® is registered trademark of Seagull Scientific, Inc. in the United States and other countries.
Seagull Scientific is trademark of Seagull Scientific, Inc. in the United States and other countries.
NiceLabel
®
is trademarks or registered trademarks of Euro Plus d.o.o.
CODESOFT is registered trademarks or trademarks of TEKLYNX International.
All other trademarks are the property of their respective owners and used for identification purpose only.
© Seiko Epson Corporation 2014-2015. All rights reserved.
3
For Safety
This document explains the functions of and how to operate this product and the software, the setup
from installation until printing, information regarding maintenance, and solutions to various kinds
of trouble. Be sure to read this document
thoroughly before use and to use this product properly.
Yo u can easily setup this product using Install Navi.
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the
following carefully before handling the product.
Cautions on Installation
WARNING
Handling the product improperly by ignoring this symbol can lead to death or serious injury.
CAUTION
Handling the product improperly by ignoring this symbol can lead to injury and property
damage.
Indicates supplementary notes and other useful information.
WARNING
Do not block the air vents of this product. Doing so can result in heat accumulated
in the product causing a fire. (
"Rear Side" on page 21)
Do not cover the product with a cloth or install it in a poorly-ventilated location.
Make sure to allow installation space as specified in this manual. (
"Location
Appropriate for Installation" on page 39
)
CAUTION
Do not install/store the product in an unstable location or in a location subject to vibration
from other devices. Equipment may fall or collapse, causing breakage and possible
injury.
Do not install the product in a location exposed to oily smoke or dust, or in a humid
location. Doing so may cause electric shock or fire.
Use a natural posture when lifting this product. Lifting the product in an inappropriate
posture may cause injury.
Do not carry this product alone. Two or more people are required while unpacking or
moving the product. The weight of this product is approximately 37 kg {81.57 lb}.
(
"Installing the Printer" on page 38)
Hold the parts of the product specified in this manual when lifting up this product.
Otherwise, the product may fall or your finger may be caught when you lower the
product, resulting in injury. (
"Installing the Printer" on page 38)
While installing the printer, make sure that no cords or foreign objects are tucked under
the printer.
4
Cautions on Power Supply
WARNING
Do not allow dust or foreign materials to adhere to the power plug. Accumulated
dust or foreign material may cause electric shock or fire.
Insert the power plug securely into the socket. Failure to insert the plug securely
may cause electric shock or fire.
Use only the power cable supplied with this product. In addition, use the supplied
power cable only for this product. Other use may cause electric shock or fire.
Do not use a damaged power cable. Doing so may cause electric shock or fire.
Contact a Seiko Epson service center for advice if the power cable is damaged.
Observe the following points so as not to damage the power cable:
Do not modify the power cable.
Do not place heavy objects on the power cable.
Do not forcibly bend, twist or pull the power cable.
Do not locate the power plug near a heating device.
Do not hold the power plug with a wet hand. Doing so may cause electric shock.
Do not connect too many power cables to one outlet. Doing so may cause fire.
Disconnect the power plug from the outlet on a periodical basis, and clean the
areas around and between the blades. Leaving the power plug connected to the
outlet for a long period of time may cause dust to accumulate on the blade root,
resulting in a short-circuit or fire.
Hold the plug and do not pull the cable when disconnecting the power plug from
the outlet. Pulling the cable may damage the cable or deform the plug, causing
electric shock or fire.
CAUTION
To ensure safety, unplug this product before leaving it unused for an extended period.
5
Cautions on Handling
WARNING
Do not use this product in a location with volatile substances such as alcohol or
paint thinner, or near fire. Doing so may cause electric shock or fire.
Shut down the product immediately if it produces smoke, a strange odor, or
unusual noise. Continued use may cause electric shock or fire. Immediately
unplug the product when a fault or other problem occurs, and contact your dealer
or a Seiko Epson service center for advice.
Shut down the product immediately if water or other liquid spills into this product.
Continued use may cause electric shock or fire. Immediately unplug the product
and contact your dealer or a Seiko Epson service center for advice.
Never disassemble or repair this product. Tampering with this product may result
in injury or fire.
Do not use this product in an environment where inflammable gas or explosive
gas may exist. Do not use aerosol sprayers containing flammable gas inside or
around this product. Doing so may cause fire.
Do not connect cables in ways other than those mentioned in this manual. Doing
so may cause fire. It may also damage other devices.
Do not touch the areas inside the product other than those mentioned in this
manual. Doing so may cause electric shock or burns.
Do not insert metal or flammable materials, or allow them to fall into the product.
Doing so may cause electric shock or fire.
Use a power cable that has acquired a safety standard certification and has a
power supply system (PE) terminal. Make sure you earth the terminal; otherwise it
may cause electric shock.
CAUTION
Do not allow anyone to stand or place heavy objects on top of this product. Equipment
may fall or collapse, causing breakage and possible injury.
Install the cables and optional products in the proper direction according to the proper
procedures. Failure to install correctly may cause fire or injury. Follow the instructions in
this manual to install them properly.
Before moving the product, shut down and unplug the product, and make sure that all
the cables are disconnected. Failure to do so may damage a cable, causing electric
shock or fire.
Do not store or transport the product in a tilted, standing or upside-down position. Doing
so may cause the ink to leak.
Using in the presence of silicon gas (silicon adhesive, silicon oil, silicon powder, etc.)
including siloxane and of malignant gas (nitric acid, hydrosulfuric, ammonia, chlorine,
etc.) may cause contact failure at contact points in a mechanical switch and a DC motor
etc. in a short time because of adhesion or oxidization of the insulation film.
If the printer is out of use for a prolonged period, it could develop problems due to dust
building up on the external supply paper or entering through it, etc. Therefore, protect
the printer with a cover or similar, or remove the paper and store it in a dust-free place.
Do not allow a solvent that is based on benzene, thinner, toluene, or ketones to adhere
to the printer surface as they may deteriorate or damage plastic.
6
Cautions on the Ink Cartridge / Maintenance box
CAUTION
Do not touch IC chips on the ink cartridges or Maintenance box. Doing so may cause
operating/printing malfunction.
This product uses ink cartridges equipped with an IC chip that monitors the amount of
ink used by each cartridge. Cartridges are usable even if they are removed and
reinstalled. However, if an ink cartridge in which little amount of ink remains is removed
and reinstalled, it may not be usable. Some ink is consumed each time cartridges are
installed because the product automatically checks their reliability.
Install all ink cartridges. Printing is not possible even if only one ink cartridge is missing.
Since ink cartridges are designed to stop the operation before ink runs out completely to
maintain the quality of the print head, some ink remains in the used ink cartridge.
All the ink colors are consumed also for the maintenance operations when an ink
cartridge is replaced and for print head cleaning.
Flashing (Power) LED indicates that head cleaning, ink charging, or printing is in
progress. Do not open or close the Roll paper cover, Ink cartridge cover, or Maintenance
box cover, or turn off the power.
Do not turn off the product or open the ink cartridge cover while charging ink ( (Power)
LED is flashing). Opening the cover may cause the ink to be recharged, resulting in more
ink being consumed. Also, it may cause printing malfunction.
Even for monochrome printing (printing of monochrome image), all the ink colors are
used in an operation designed to maintain the printing and print head quality.
Do not disassemble the ink cartridges or Maintenance box, or supply or replace ink. If
you disassemble them, ink may get into your eyes or adhere to your skin. It may also
prevent you from printing correctly. Ink may leak and damage the printer.
Do not remodel the ink cartridge. Doing so may cause printing malfunction.
Use of an old ink cartridge may result in reduced print quality. Use it up within six months
after opening the package. The usage period for ink cartridges is printed on the
packaging of individual ink cartridges.
Do not reuse a maintenance box which has removed and detached a long period.
Store the ink cartridges or Maintenance box out of the reach of children. Do not drink ink.
If ink contacts your skin, eyes, or mouth, take the following actions.
When it gets onto your skin, immediately wash the area with soap and water.
When ink gets into your eyes, immediately flush them with water. Leaving the ink as is
may result in bloodshot eyes or mild inflammation. If something is wrong, immediately
consult with a doctor.
When ink gets into your mouth, immediately spit it and consult with a doctor.
Be careful when handling the ink cartridges or Maintenance box as if ink leaks and
adheres to clothes, it may not come off even after washing it.
There may be some ink around the ink supply port on the removed ink cartridge. Take
care so that it does not stain the desk or other surface.
Do not remove the ink cartridge or maintenance box, except when you replace it.
Do not open the ink cartridge package until you are ready to install it in the product.
Do not shake the ink cartridges or Maintenance box strongly. If you shake or swing them
strongly, or push the sides strongly, ink may leak from the cartridges or Maintenance
box.
Do not push the supply port of the ink cartridges or Maintenance box as ink may leak.
7
CAUTION
Do not allow foreign objects to fall into the cartridge installation section. Doing so may
cause printing malfunction. Remove any object that might have fallen into the installation
section, taking care not to damage the section.
Inside the ink cartridge holder that is in the printer where ink cartridges are stored has a
needle for supplying ink to the printer. Do not insert your fingers and so on as it may
stain.
When ink is charged for the first time (right after purchase), ink is consumed for filling the
print head nozzle (ink discharge holes) to get ready for printing. That is why the number
of the printable sheets may be fewer than for the cartridges to be installed later.
When using the printer for the first time, the replacement interval for the maintenance
box is shorter than usual as ink charging consumes the ink.
If you turn the power off the product using the power button, the print head is
automatically capped, which prevents the ink from drying. After installing the ink
cartridges, be sure to turn the power off using the power button when you are not using
the product. Do not pull out the power plug or trip the breaker while the power is on.
Printing on water-repellent paper such as art paper, which is slow-drying, may cause
print stains. Also, printing on glossy paper may cause finger prints on the paper or ink
may adhere to your fingers when you touch it. Select paper not to case print stains
before use.
If you transport the printer without ink cartridges installed, ink may leak. Make sure the
Ink cartridges are installed when transporting the printer.
If you use a non-genuine Maintenance box that does not support this printer, it may
affect the printer or deteriorate the print quality and cause a non-returnable error,
preventing the printer's optimum performance. We recommend using a genuine
Maintenance box.
Do not allow a solvent that is based on benzene, thinner, toluene, or ketones to adhere
to the ink cartridges or Maintenance box as it may deteriorate or damage plastic.
When disposing of the ink cartridges or Maintenance box, follow the laws, legislations,
and regulations of your country or community.
8
Caution Label
The caution label on the product indicates the following precaution.
CAUTION
Take care not to injure your fingers on the fixed blade of the autocutter.
autocutter blade
autocutter fixed blade
9
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation
devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety
devices, etc.; or functional/precisio
n devices, etc., you should use this product only after giving
consideration to including fail-safes and redundancies into your design to maintain safety and total
system reliability. B e ca use this product was not inten
ded for use in applications requiring extremely
high reliability/safety, such as aerospace equipment, main communication equipment, nuclear
power control equipment, or medical equipment related to direct medical care, etc., please make
your own judgment on this product's suitability aft
er a full evaluation.
About this Manual
Aim of the Manual
This manual was created to provide information on development, design, and installation of systems
and development and design of printer applications for developers.
Manual Content
The manual is made up of the following sections:
Chapter 1
Product Overview
Chapter 2
Setup
Chapter 3
Handling
Chapter 4
Application Development Information
Appendix
Product Specifications
10
Contents
■ For Safety .............................................................................................................................. 3
Key to Symbols........................................................................................................................................3
Cautions on Installation .........................................................................................................................3
Cautions on Power Supply.....................................................................................................................4
Cautions on Handling ............................................................................................................................5
Cautions on the Ink Cartridge / Maintenance box ...........................................................................6
Caution Label .........................................................................................................................................8
■ Restriction of Use.................................................................................................................. 9
■ About this Manual................................................................................................................ 9
Aim of the Manual .................................................................................................................................9
Manual Content.....................................................................................................................................9
■ Contents.............................................................................................................................. 10
Product Overview........................................................................ 15
■ Features............................................................................................................................... 15
Printing ...................................................................................................................................................15
Operability.............................................................................................................................................16
Reliability................................................................................................................................................16
Easy setup..............................................................................................................................................16
How to Print ...........................................................................................................................................16
Other Features ......................................................................................................................................17
■ Part Names and Functions ................................................................................................ 18
Front Side ............................................................................................................................................... 18
Operation Panel ...................................................................................................................................19
Rear Side ............................................................................................................................................... 21
■ Nozzle Verification Technology ........................................................................................ 22
Setting the Nozzle Verification Technology ....................................................................................... 22
Dot substitution .....................................................................................................................................24
■ Periodic auto cleaning...................................................................................................... 25
■ Status/Error Indications...................................................................................................... 26
Ink Cartridge and Maintenance Box Status......................................................................................31
Beeper ...................................................................................................................................................32
11
Setup............................................................................................. 33
■ Install Navi .......................................................................................................................... 34
■ Work flow to set up this product without using the Install Navi...................................... 36
■ Checking the Items Included in the Package................................................................ 37
■ Installing the Printer............................................................................................................ 38
Location Appropriate for Installation .................................................................................................39
■ Connecting the Power Cable ........................................................................................... 40
■ Connecting the Interface Cable ...................................................................................... 41
■ Turning On/Off .................................................................................................................... 42
Turning On .............................................................................................................................................42
Turning Off .............................................................................................................................................42
■ Installing the Ink Cartridge................................................................................................ 43
■ Installing the Maintenance box........................................................................................ 47
■ REWINDER............................................................................................................................ 50
How to install the REWINDER ...............................................................................................................50
Removing the rewinder .......................................................................................................................51
Attaching the paper leading edge to the rewinder .......................................................................52
■ Setting the Paper................................................................................................................ 54
Setting the Roll Paper...........................................................................................................................54
Setting the Fanfold Paper....................................................................................................................62
How to eject paper for paper replacement ....................................................................................63
Ejection Angle of Printed Paper .........................................................................................................64
■ Printer settings..................................................................................................................... 65
Language Setting.................................................................................................................................65
Time Setting...........................................................................................................................................66
Network settings ...................................................................................................................................67
■ Paper settings ..................................................................................................................... 69
Set using a printer driver ......................................................................................................................69
Setting using the PrinterSetting ........................................................................................................... 72
Setting with the operation panel........................................................................................................75
■ Test printing......................................................................................................................... 76
Test Printing............................................................................................................................................77
■ How to Display the Printer Driver....................................................................................... 78
12
Handling .......................................................................................79
■ List of printer setting items ................................................................................................. 79
■ Setting panel switch........................................................................................................... 82
Printing the status sheet (Network settings).......................................................................................86
Favorite..................................................................................................................................................87
■ PrinterSetting....................................................................................................................... 89
Starting the PrinterSetting ....................................................................................................................90
Apply settings........................................................................................................................................92
Media settings.......................................................................................................................................93
Layout settings ......................................................................................................................................94
Position adjustment .............................................................................................................................. 96
Print results adjustment ........................................................................................................................98
Store data in the printer.......................................................................................................................99
Background image settings ..............................................................................................................100
Print head maintenance ................................................................................................................... 102
Printer settings .....................................................................................................................................103
Panel settings ......................................................................................................................................104
Nozzle check settings.........................................................................................................................105
Advanced settings .............................................................................................................................106
Initialize printer ....................................................................................................................................110
Printer information ..............................................................................................................................111
Settings save and restore ..................................................................................................................113
Option.................................................................................................................................................. 114
■ Setting the Printer Driver .................................................................................................. 115
Favorite Setting ...................................................................................................................................115
User Defined Information ................................................................................................................... 118
Exporting/ Importing Printer Driver Settings .....................................................................................118
Barcode Printing ................................................................................................................................. 121
2D symbol Printing ..............................................................................................................................131
Barcode and 2D Symbol Font Printing on .NET Environment.........................................................138
Banding Reduction ............................................................................................................................140
Start the PrinterSetting from the printer driver. ................................................................................141
Setting EPSON Status Monitor 3.........................................................................................................142
Restricted items of printer drivers......................................................................................................148
■ USB Printer Class Device Replacement Service............................................................ 149
Uninstallation of USB Printer Class Device Replacement Service .................................................149
Restrictions in USB Printer Class Device Replacement Service .....................................................150
■ Reprint ............................................................................................................................... 151
■ Setting the Dip Switches .................................................................................................. 152
Setting Procedure...............................................................................................................................152
■ Cleaning ........................................................................................................................... 153
Cleaning the autocutter ...................................................................................................................153
13
■ How to Clean the Case ................................................................................................... 153
■ Long-term Storage of the Product After Ink Charging ................................................. 154
Storing the product............................................................................................................................ 154
Restart the printer after long-term storage..................................................................................... 155
■ Precautions when transporting....................................................................................... 156
■ Troubleshooting ................................................................................................................ 157
Error Processing .................................................................................................................................. 157
Warning Processing............................................................................................................................ 162
Printer Driver........................................................................................................................................ 163
Poor print quality ................................................................................................................................ 164
Unclean media .................................................................................................................................. 167
Printable area .................................................................................................................................... 167
Detection failure ................................................................................................................................ 168
External supply ................................................................................................................................... 168
Paper is jammed ................................................................................................................................ 169
Application Development Information.................................... 173
■ How to Control the Printer................................................................................................ 173
Using label printing application ....................................................................................................... 173
Using the Epson Inkjet Label Printer SDK.......................................................................................... 174
Using the ESC/Label commands...................................................................................................... 174
Changing Printer Settings and Replacing the Printer.................................................................... 175
■ Software and Manuals..................................................................................................... 180
■ Installing software ............................................................................................................ 182
Software installation procedures...................................................................................................... 182
14
Appendix.................................................................................... 185
■ Product Specifications..................................................................................................... 185
Operating Environment .....................................................................................................................187
Printing Specifications ........................................................................................................................188
Paper Specifications ..........................................................................................................................189
Paper detection method ..................................................................................................................196
Print Area and Cutting Position.........................................................................................................197
Electrical Characteristics ...................................................................................................................205
Reliability..............................................................................................................................................206
Environmental Conditions..................................................................................................................207
External Dimensions............................................................................................................................208
■ Consumable Product Specifications.............................................................................. 211
Ink Cartridge .......................................................................................................................................211
Maintenance Box...............................................................................................................................211
■ Option Specifications ...................................................................................................... 212
Rewinder (TU-RC7508)........................................................................................................................212
■ LCD Display Specifications for the Number of Printed Copies..................................... 213
Display While Printing .........................................................................................................................213
Error Display While Printing.................................................................................................................213
Display When the Number of Printed Copies is Carried Up to 8 digits.........................................213
■ Downloading Drivers, Utilities, and Manuals ................................................................. 214
■ Media detector and paper path settings
when using label printing applications215
Changing the media detector settings in BarTender ....................................................................216
Changing the paper path settings in BarTender............................................................................218
Changing the media detector settings in NiceLabel ....................................................................219
Changing the paper path settings in NiceLabel............................................................................221
Changing the media detector settings in CODESOFT...................................................................222
Changing the paper path settings in CODESOFT ..........................................................................223
■ For Inquiries....................................................................................................................... 224
15
Chapter 1 Product Overview
1
Product Overview
This chapter describes features of the product.
Features
TM-C7500/TM-C7500G is a 4-color inkjet label printer that offers high processing speed, operability
and reliability required for on-demand label printing.
Printing
High speed printing
•Actualizes 300 mm/s high speed printing. (600 dpi x 1200 dpi line inkjet printing)
•A large capacity ink tank was adopted to reduce time lost from ink replacement.
•Able to rewind roll paper after printing with the optional rewinder (Model No.: TU-RP7508).
Color Printing
•4-color ink printing (Black, Cyan, Magenta, Yellow)
•Resolution 600 dpi x 1200 dpi
dpi: dots per 25.4 mm (dots per inch)
Supporting diverse media types
•Supports 8-inch diameter roll paper and fanfold paper
•Supports full-page labels with black mark and die-cut labels
•Supports the gap between labels and blackmark position detection
• TM-C7500 Series: Supports plain labels, matte labels and synthetic labels
• TM-C7500G Seri es: Supports the plain labels, matte labels, synthetic labels, and the glossy labels
Printing speed varies depending on the data transfer speed.
Printing speed varies depending on such operations as a print head maintenance and auto-
cutting operations, start/end processing for printing jobs, and periodic flushing.
TM-C7500G Series is designed for the glossy label printing. If using paper other than the glossy
label, printing can be done although the printing color is light.
16
Operability
•The functions of this product can be set with the operation panel and LCD display. Direct network
setup (IP address, etc.) is possible without connecting to a computer.
•The status or error contents of this product are displayed on LCD. The status of this product can
be checked quickly wit
h a beep sound or flashing of various LED.
Reliability
• Uses pigment ink with superior resistance to light and water.
•High reliability system equipped with the Nozzle Verification Te c h nology makes printing with
dropout nozzles unlikely to occur.
See
"Nozzle Verification Te c h nology" on page 22
Easy setup
•Using the CD-Rom that comes with the product, you can easily setup a printer driver, install
software, or perform media settings and settings of this product.
How to Print
•A Windows printer driver that can be used with Windows applications is available.
•For the label printing applications listed below, we provide dedicated drivers for the TM-C7500/
TM-C7500G series. By installing these drivers, you can easily use all of the functions of the TM-
C7500/TM-C7500G in these label printing applications.
BarTen
der
NiceLabel
CODESOFT
•The printer driver has a built-in barcode font and can print high quality barcodes with superior
readability. C a n be used from a .NET environment application.
•Epson Inkjet Label Printer SDK (a Windows printer driver is used) that supports the customer's
printing applicatio
n development is available.
•The product can be directly controlled with commands (ESC/Label) from customer's application.
17
Chapter 1 Product Overview
1
Other Features
•You can save settings such as the media type, the media size, the media source, media detection
and the preset image in [Favorite setting] and register it to the device to easily apply them by
selecting them on the operation panel.
These settings can be applied when using appl
ications developed by users or applications that
support the ZPL II command.
•USB interface and Ethernet interface are standard. Can be used as a local printer of a computer or
network printer.
•The auto-cutter is equipped by default. Paper can be cut by a command from applications or panel
switch operations.
• A beeper is equipped by default. No
tifications are available for no media or low ink, error, end of
printing, etc.
•In case of a USB printer, because new print cues are generated when the damaged printer is
replaced with other printer, the settings of an application or printer driver become necessary.
This product provides the function (USB Printer Class Device Replacement Serv
ice) to replace a
printer without changing the settings of a computer or printer driver.
18
Part Names and Functions
Front Side
Name Description
Operation Panel Perform various settings of this product.
For detail, see
"Operation Panel" on page 19 .
Ink Cartridge Cover Open this cover to install/replace the ink cartridge.
Front Cover Open this cover to remove jammed paper.
Rewinder Connection Cover Open this cover to install the rewinder (option).
Maintenance Box Cover Open this cover to install/replace the maintenance box.
Roll Paper Cover Open this cover to set roll paper.
Paper Set Cover Open this cover to set roll paper or fanfold paper.
Ink Cartridge Cover
Operation Panel
Front Cover
Rewinder Connection Cover
Maintenance Box Cover
Roll Paper Cover
Paper Set Cover
19
Chapter 1 Product Overview
1
Operation Panel
Name Description
(Power) LED Lights when the printer is powered on.
Flashes during printing or ink charging.
Pause LED Lights/Flashes while the printer is paused.
Status LED Lights/Flashes in blue when the printer is operating properly.
Lights/Flashes in amber when the printer has an error.
Paper LED Lights when the printer has no paper or jammed paper, or when the
Paper Set Cover, the Roll Paper Cover, or the Front Cover is open.
Ink LED Flashes in the following conditions:
Ink is low.
The maintenance box is nearly full.
Lights in the following conditions:
The ink cartridge cover/maintenance box cover is open.
No ink cartridge/maintenance box is set.
It is time to replace the ink cartridge/maintenance box.
LCD Displays the menus and messages.
See
"Ink Cartridge and Maintenance Box Status" on page 31
Pause Button Press this button during printing to pause printing after one page of data
is printed.
Press this button while the printer is paused (while the Pause LED is on) to
resume printer operation and have the printer return to the print standby
status.
Status
Pause
Pause
Cancel
Menu
OK
Paper
Ink
KC YM M/B
Back Feed
Feed
Cut
Back Feed Button
Ink LED
Paper LED
Feed Button
Cut Button
Selection/Setting Button
Cancel Button
Pause Button
LCD
Status LED
(Power) Button
Pause LED
(Power) LED
20
Cancel Button Press this button for less than two seconds while the printer is paused
(while the Pause LED is on) to cancel the first print job. Press this button for
two seconds or more to cancel all the print jobs. However, any data that
is transmitted shortly after job cancelation may fail to be canceled, and
may be printed unintentionally.
The printer returns to the print standby status if the button is pressed while
a menu is being executed.
(Power) Button Turns on/off the printer.
When the Dip switch 1 is ON, this product can be reset.
See "Setting the Dip Switches" on page 152
Selection/Setting Button Use this button to select/set the menus and items displayed on the LCD.
(Menu) Button: Displays the menu screen.
Button: Displays the previous menu.
/ Button: Use this button to select menus and items.
OK Button: Executes the selected menu and item.
Cut Button Cuts the paper.
Feed Button Press this button for less than three seconds to feed one page of paper.
Press this button for three seconds or more to feed the paper
continuously.
Back Feed Button Press this button only when replacing paper.
After cutting the printed paper using the Cut button, hold down the Back
Feed button to feed the paper backward so that you can pull out the
paper.
However, to prevent paper jams, after you perform a back feed once,
you cannot execute a back feed until the paper is set again.
When handling roll paper like setting it to the rewinder, do so after pausing printer operations
temporarily by pushing the Pause button.
When separating perforations of fanfold paper, do so after pausing printer operations tempo-
rarily by pushing the Pause button or cutting the fanfold paper with the Cut button.
Name Description
21
Chapter 1 Product Overview
1
Rear Side
Name Description
USB Connector For connecting a USB cable.
Ethernet Connector For connecting a LAN cable.
Wire Saddle Pass the USB cable through this saddle to prevent disconnection of the
USB cable.
AC Inlet For connecting a power cable.
Air Vent Exhausts heat generated in the product to prevent an internal
temperature rise. Allow a clearance of 10 cm {3.94”} or more from the air
vent to ensure ventilation when installing the product.
Dip Switch Cover mounting
screw
Remove the screw to open the Dip Switch Cover.
Dip Switch Used when changing the function of the Power button.
Dip Switch Cover When operating the Dip Switch, remove the Dip Switch Cover Mounting
Screw and open the cover.
When setting the Power button operation to "Power switch disabled (Reset operation)", make
sure the printer is not operating when turning the power OFF.
USB Connector
Ethernet Connector
Wire Saddle
AC Inlet
Air Vent
Dip Switch Cover
Dip Switch
Dip Switch Cover mounting screw
22
Nozzle Verification Technology
This product has an "Nozzle Verification Technology” that detects missing dots. You can select the
“Nozzle Verification Te c h nology Enable / Disable”, “Nozzle check interval” and/or “Threshold of
clogged nozzles”, depending on level of requirement for missing dots.
And when unrecoverable clogging occurs, this print
er is able to carry out supplemental printing
using a nearby nozzle.
If you set “Enable” for the nozzle clog auto supplement system, it will be possible to remedy a
marked fall in print quality and barcode quality due to an irrecoverably clogged nozzle.
Setting the Nozzle Verification Technology
If you set “Enable” for the Nozzle Verification Technology, in the cases described below or every time
the number of printed copies in "Setting Nozzle check interval" has been reached, an auto nozzle
check will be performed.
•Starting a printing job or per printed sheets specified in the interval of Nozzle check interval
•Power is turned ON
•The maintenance box cover is closed
• The roll paper cover or paper set cover is closed after a paper jam.
If
the number of nozzle dropouts that is detected exceeds the “Threshold of clogged nozzles” that
you have set, auto head cleaning will be executed to eliminate dot dropout.
Perform a nozzle check even after auto cleaning, and if the number of dropouts does not fall below
the set “Threshold of clogged nozzles“, perform auto cleaning again.
CAUTION
This Nozzle Verification Technology cannot detect 100% of dot missing cases. It cannot detect
100% of missing dots and ink droplet curvature.
Print head maintenance is executed for all heads simultaneously. It is not executed only for
the heads and ink in which nozzle clogging was detected.
The Nozzle Verification Technology uses a small amount of ink.
After detecting a missing dot, cleaning is performed automatically and ink is also used in the
cleaning.
23
Chapter 1 Product Overview
1
Setting the Nozzle Verification Technology Enable / Disable
Enable / Disable of Nozzle Verification Technology is set.
The factory setting is “Enable”.
Settings
It can be set from the setting menu of the product and PrinterSetting.
See
"Setting panel switch" on page 82 or "PrinterSetting" on page 89
Setting Nozzle check interval
Every time the number of printed copies has been reached, the printing operation will be stopped
temporarily and the device will perform an auto nozzle check.
Settings
It can be set from the setting menu of the product and PrinterSetting.
Able to set in the unit of pages from 1 to 500
See
"Setting panel switch" on page 82 or "PrinterSetting" on page 89
Setting Threshold of clogged nozzles
Set the allowable number of nozzle dropouts when executing a Nozzle Verification Technology.
When the number of nozzle dropouts exceeds the value, a head cleaning is executed.
If the number of clogged nozzles does not reach this value, the dot substitution function is activated
instead of performing head cleaning.
Settings
It can be set from the setting menu of the product and PrinterSetting.
Can be set between 0 to 10 nozzles
See
"Setting panel switch" on page 82 or "PrinterSetting" on page 89
The allowable number of nozzle dropouts is the total for the nozzles
for all four colors (CMYK).
The value initially set for the allowable number of nozzle dropouts is "6".
24
Dot substitution
The dot substitution is a function that performs complementary printing using the nearby nozzles
when nozzles are clogged.
The maximum number of clogged nozzles that can be automatically supplemented is 16. However,
supplementation cannot be performed adequately in the case of clogging of an adjacent nozzle.
Note
that in the case of more than 16 clogged nozzles, supplementation for 16 nozzles will be
implemented. After that, printing can continue.
This function does not become enabled even when setting the dot substitution to enable if the Nozzle
Ve r ification Tech nology is disabled.
Settings
It can be set from the setting menu of this product and PrinterSetting.
The factory setting is "On".
See
"Setting panel switch" on page 82 or "PrinterSetting" on page 89
This function does not completely remedy falls in print quality, barcode quality and so forth.
This system carries out supplementation according to nozzle dropout information known at
the start of printing, and therefore is not able to supplement nozzle dropout that occurs
during printing.
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Chapter 1 Product Overview
1
Periodic auto cleaning
A periodic auto cleaning can be executed to maintain the printer heads in good condition.
A periodic auto cleaning takes 2 to 30 minutes. No printing can be performed during the cleaning.
Yo u can set the time for implementation of periodic auto cleaning.
If periodic auto cleaning implementati
on time setting is disabled, periodic auto cleaning will be
implemented at a time that the printer judges necessary, for example when a fixed time has elapsed
since the previous periodic auto cleaning.
If the power is off at the time you set, the periodic auto cleaning will be implemented the next
time the power is turned on.
Periodic auto cleaning may sometimes be implemented when the power is turned on after
having been off for an extended period.
26
Status/Error Indications
The printer status is indicated by a combination of LED lighting/flashing and LCD indication.
When an error occurs, you can find out the cause and the remedy from the LED & LCD indication for
the error.
The color of marks in the Table represents the LED color of the product.
The marks in the Table indicate the following status respectively.
●:Lit up
✓:Off
▼: Flashing (Normal)
▲: Flashing (Fast)
- : No change
LED
LCD Printer Status Description
(Power) LED
Status LED
Pause LED
Paper LED
Ink LED
▼● ✓✓✓
■■■■■■■■■■■■■■■■
■■■■■■■■■■■■■■■■
For 2 seconds after
the power is turned
ON
-
▼● ✓✓✓
EPSON
TM-C****
For 2 to 4 seconds
after the power is
turned ON
The model name is displayed on
LCD.
▼● ---
INITIALIZING
* * * * *
4 seconds after the
power is turned ON
and until the printer
switches to the idling
status
The LCD displays the remaining
level of ink and the available
amount of space in the
maintenance box.
▲● ---
POWER OFF
* * * * *
Performing the
powering off process
During this time, do not forcibly turn
the power OFF, such as by pulling
out the AC power Doing so can
cause ink nozzle dropouts.
●●---
READY
* * * * *
Idling The state in which printing is
possible. During the time, the
following operations can be done.
Turn off the product
Transition to pause status
Transition to setting mode
Feed, Back feed, or Auto cut the
paper
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Chapter 1 Product Overview
1
●●---
POWER SAVING
* * * * *
Idling (with power
saving)
If the product does not operate for
30 minutes or more while the power
is ON, it moves to the power saving
mode.
▼● ---
PRINTING
* * * * *
Printing A beep sounds when printing is
done.
▼● ---
WORKING
* * * * *
After printing is done,
the printer moves to
idling
● - ● --
PAUSE
* * * * *
Pause When the Pause button is pushed
during printing, the printer
becomes this status.
It is possible to go to the setting
mode from this state.
●✓---
MENU
* * * * *
Menu When the Menu button is pushed,
the printer becomes this status.
● - ● --
CANCELING JOB
* * * * *
Canceling the jobs When the Cancel button is pushed
during printing, print jobs are
canceled, printing is interrupted
and print data inside the printer
are deleted.
●
●
---
PRINTING-NOZZLE
CHECK DISABLED
* * * * *
Nozzle Verification
Technology is
disable(*)
When dot dropouts cannot be
detected due to low
environmental temperature, the
LCD display shows a message.
Printing continues.
●
●
---
NOZZLE CLOGGED
* * * * *
Unrecoverable nozzle
dropouts happen (*)
This display is shown when
unrecoverable nozzle dropouts
happen. Printing continues.
●
●●
--
NOZZLE CLOGGED
CHECK THE PRINT
PRESS PAUSE
TO CONTINUE
Nozzle clogged (*) Printing is paused temporarily, since
nozzle dropouts happened during
printing. Printing restarts when the
Pause button is pushed. When
canceling printing, push and hold
the CANCEL button for two
seconds or more before pushing
the Pause button.
button and button switch
the LCD display.
LED
LCD Printer Status Description
(Power) LED
Status LED
Pause LED
Paper LED
Ink LED
28
●
▼●
--
ROLL COVER OPEN
* * * * *
Roll paper cover
open error (*)
The Roll paper cover is open.
●
▼●
--
FRONT COVER OPEN
* * * * *
Front cover open error
(*)
The Front cover is open.
●
▼●
--
PAPER COVER OPEN
* * * * *
Paper cover open
error (*)
The Paper set cover is open.
●
▼●
- ●
M/B COVER OPEN
* * * * *
Maintenance box
cover open error (*)
The Maintenance box cover is
open.
●
▼●
- ●
INK CARTRIDGE
COVER OPEN
* * * * *
Ink cartridge cover
open error (*)
The Ink cartridge cover is open.
●
▼●
● -
MEDIA DETECTION
ERROR
* * * * *
Media detection error
(*)
The printer media detector's setting
and the media in the printer are
different.
button can be used to move to
the setting mode and set the
media detector.
●
▼
●●-
MEDIA FORM ERROR
* * * * *
Media form error (*) The media type settings of the
printer and the media in the printer
are different.
button can be used to move to
the setting mode and set the
media type.
● --● -
NO PAPER
* * * * *
No paper (*) No paper is available.
●
▼
●●-
MEDIA SIZE ERROR
* * * * ## *
Media size error (*) The media size settings of the
printer and the size of the media in
the printer are different.
●
▼
●●-
NO PAPER ERROR
* * * * *
No paper error (*) No paper is available.
●
▼
●●-
PAPER JAM ERROR
* * * * ## *
Paper jam error (*) The paper is jammed.
●
▼
●●-
PAPER REMOVAL
ERROR
* * * * *
Paper removal error
(*)
Printing ended when the last edge
is removed from the core during
printing.
Jobs still printing end and then the
paper removal error occurs.
LED
LCD Printer Status Description
(Power) LED
Status LED
Pause LED
Paper LED
Ink LED
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Chapter 1 Product Overview
1
● ----
CUT UNAVAILABLE
* * * * *
In cutter unavailable
state (*)
Autocutting is being performed 2
or more times with the paper in the
same position.
●
▼
● - ●
NO INK CARTRIDGE
* * * * *
No ink cartridge (*) An ink cartridge is not equipped.
▼
●
---
INK CHARGING
* * * * *
Ink charging Performing ink charging (initial
charge).
Caution: Do not turn this product's
power OFF until it is finished.
▼
●
---
HEAD MAINTENANCE
* * * * *
Executing ink
sequence
Printer head maintenance is being
executed.
Caution: Do not turn this product's
power OFF until it is finished.
● ---▼
INK CARTRIDGE
NEAR EMPTY
* * * * *
Ink level low (*) The level of ink indicated in the LCD
display is low and ink cartridges
need to be changed soon. Printing
is possible.
●
▼
● - ●
INK CARTRIDGE
EMPTY
* * * * *
Ink cartridge needs to
be replaced (*)
The ink cartridges indicated in the
LCD display need to be changed.
Check the target ink on the LCD
screen.
●
▼
● - ●
INK CARTRIDGE
READ ERROR
* * * * *
Ink cartridge CSIC
error (*)
The ink cartridge information could
not be read.
● ---●
NON-GENUINE
CARTRIDGE MAY
NOT PERFORM AT
OPTIMUM LEVEL
CONTINUE?
YES
CONTINUE?
NO
PLEASE USE
GENUINE EPSON
INK CARTRIDGE
* * * * *
Non-genuine
cartridge (*)
Non-genuine ink cartridge is used.
●
▼
● - ●
NO M/B
* * * * *
Maintenance box not
loaded (*)
The maintenance box is not
loaded
LED
LCD Printer Status Description
(Power) LED
Status LED
Pause LED
Paper LED
Ink LED
30
* Recovery method: See "Troubleshooting" on page 157
●
▼
● - ●
MAINTENANCE BOX
ERROR
* * * * *
Maintenance box
CSIC error (*)
The maintenance box error
occurred.
● ---▼
MAINTENANCE BOX
NEAR FULL
* * * * *
Maintenance box
near full (*)
The maintenance box is near full.
●
▼
● - ●
REPLACE
MAINTENANCE BOX
* * * * *
Maintenance box full
(*)
The maintenance box is full.
●
●●
--
MEMORY FULL
WRITE FAILURE
PRESS PAUSE
TO CONTINUE
Memory full This occurs when creating a file
that exceeds the available size of
this product's built-in storage (SD,
built-in RAM).
● ----
SERVICE REQUIRED
SOON
* * * * ## *
The product is near
the end of its service
life (*)
The maintenance service of the
printer is due soon. Printing is
possible.
▼
▼▼▼▼
SERVICE REQUIRED
* * * * ## *
The product is beyond
its service life.
Malfunction (*)
Printer maintenance is necessary.
No printing can be performed.
▼
▼▼▼▼
PRINTER ERROR
* * * * ## *
Fatal error (*) A fatal error occurred in the printer.
No printing can be performed.
Repairs are required.
LED
LCD Printer Status Description
(Power) LED
Status LED
Pause LED
Paper LED
Ink LED
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