Epson TM-C7500 Series, TM-C7500G Technical Reference Manual

Describes how to handle the product.

Describes setup and installation of the product and peripherals.

Describes how to control the printer and necessary information
when you develop applications.

Describes general specifications and character code tables.

Describes features for the product.

Technical Reference Guide

SeriesSeries

/

M00079105

Rev. F

Product Overview

Setup

Handling

Application Development Information

Appendix

2

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or
by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation.

• The contents of this document are subject to change without notice. Please contact us for the latest
information.

• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original EPSON Products or EPSON
Approved Products by Seiko Epson Corporation.

Trademarks

EPSON is a registered trademark of Seiko Epson Corporation.

Exceed Your Vision and ESC/Label are registered trademarks or trademarks of Seiko Epson Corporation.

Microsoft

®

, Windows®, Windows Vista®, and Windows Server® are either registered trademarks or trade-

marks of Microsoft Corporation in the United States and other countries.

Zebra Technologies Corporation and ZPL II are the registered trademarks or trademarks of Zebra Technolo­gies Corporation.

Intel

®

, Celeron®, and Pentium® are trademarks of Intel Corporation in the U.S. and/or other countries.

AMD® and AMD AthlonTM are a trademark or registered trademark of Advanced Micro Devices, Inc.

BarTender® is registered trademark of Seagull Scientific, Inc. in the United States and other countries.

Seagull Scientific is trademark of Seagull Scientific, Inc. in the United States and other countries.

NiceLabel

®

is trademarks or registered trademarks of Euro Plus d.o.o.

CODESOFT is registered trademarks or trademarks of TEKLYNX International.

All other trademarks are the property of their respective owners and used for identification purpose only.

© Seiko Epson Corporation 2014-2015. All rights reserved.

3

For Safety

This document explains the functions of and how to operate this product and the software, the setup

from installation until printing, information regarding maintenance, and solutions to various kinds

of trouble. Be sure to read this document

thoroughly before use and to use this product properly.

Yo u can easily setup this product using Install Navi.

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the

following carefully before handling the product.

Cautions on Installation

WARNING

Handling the product improperly by ignoring this symbol can lead to death or seri­ous injury.

CAUTION

Handling the product improperly by ignoring this symbol can lead to injury and property
damage.

Indicates supplementary notes and other useful information.

WARNING

 Do not block the air vents of this product. Doing so can result in heat accumulated

in the product causing a fire. (

"Rear Side" on page 21)

 Do not cover the product with a cloth or install it in a poorly-ventilated location.

Make sure to allow installation space as specified in this manual. (

"Location

Appropriate for Installation" on page 39

)

CAUTION

 Do not install/store the product in an unstable location or in a location subject to vibration

from other devices. Equipment may fall or collapse, causing breakage and possible
injury.

 Do not install the product in a location exposed to oily smoke or dust, or in a humid

location. Doing so may cause electric shock or fire.

 Use a natural posture when lifting this product. Lifting the product in an inappropriate

posture may cause injury.

 Do not carry this product alone. Two or more people are required while unpacking or

moving the product. The weight of this product is approximately 37 kg {81.57 lb}.
(

"Installing the Printer" on page 38)

 Hold the parts of the product specified in this manual when lifting up this product.

Otherwise, the product may fall or your finger may be caught when you lower the
product, resulting in injury. (

"Installing the Printer" on page 38)

 While installing the printer, make sure that no cords or foreign objects are tucked under

the printer.

4

Cautions on Power Supply

WARNING

 Do not allow dust or foreign materials to adhere to the power plug. Accumulated

dust or foreign material may cause electric shock or fire.

 Insert the power plug securely into the socket. Failure to insert the plug securely

may cause electric shock or fire.

 Use only the power cable supplied with this product. In addition, use the supplied

power cable only for this product. Other use may cause electric shock or fire.

 Do not use a damaged power cable. Doing so may cause electric shock or fire.

Contact a Seiko Epson service center for advice if the power cable is damaged.
Observe the following points so as not to damage the power cable:

 Do not modify the power cable.
 Do not place heavy objects on the power cable.
 Do not forcibly bend, twist or pull the power cable.
 Do not locate the power plug near a heating device.

 Do not hold the power plug with a wet hand. Doing so may cause electric shock.
 Do not connect too many power cables to one outlet. Doing so may cause fire.
 Disconnect the power plug from the outlet on a periodical basis, and clean the

areas around and between the blades. Leaving the power plug connected to the
outlet for a long period of time may cause dust to accumulate on the blade root,
resulting in a short-circuit or fire.

 Hold the plug and do not pull the cable when disconnecting the power plug from

the outlet. Pulling the cable may damage the cable or deform the plug, causing
electric shock or fire.

CAUTION

To ensure safety, unplug this product before leaving it unused for an extended period.

5

Cautions on Handling

WARNING

 Do not use this product in a location with volatile substances such as alcohol or

paint thinner, or near fire. Doing so may cause electric shock or fire.

 Shut down the product immediately if it produces smoke, a strange odor, or

unusual noise. Continued use may cause electric shock or fire. Immediately
unplug the product when a fault or other problem occurs, and contact your dealer
or a Seiko Epson service center for advice.

 Shut down the product immediately if water or other liquid spills into this product.

Continued use may cause electric shock or fire. Immediately unplug the product
and contact your dealer or a Seiko Epson service center for advice.

 Never disassemble or repair this product. Tampering with this product may result

in injury or fire.

 Do not use this product in an environment where inflammable gas or explosive

gas may exist. Do not use aerosol sprayers containing flammable gas inside or
around this product. Doing so may cause fire.

 Do not connect cables in ways other than those mentioned in this manual. Doing

so may cause fire. It may also damage other devices.

 Do not touch the areas inside the product other than those mentioned in this

manual. Doing so may cause electric shock or burns.

 Do not insert metal or flammable materials, or allow them to fall into the product.

Doing so may cause electric shock or fire.

 Use a power cable that has acquired a safety standard certification and has a

power supply system (PE) terminal. Make sure you earth the terminal; otherwise it
may cause electric shock.

CAUTION

 Do not allow anyone to stand or place heavy objects on top of this product. Equipment

may fall or collapse, causing breakage and possible injury.

 Install the cables and optional products in the proper direction according to the proper

procedures. Failure to install correctly may cause fire or injury. Follow the instructions in
this manual to install them properly.

 Before moving the product, shut down and unplug the product, and make sure that all

the cables are disconnected. Failure to do so may damage a cable, causing electric
shock or fire.

 Do not store or transport the product in a tilted, standing or upside-down position. Doing

so may cause the ink to leak.

 Using in the presence of silicon gas (silicon adhesive, silicon oil, silicon powder, etc.)

including siloxane and of malignant gas (nitric acid, hydrosulfuric, ammonia, chlorine,
etc.) may cause contact failure at contact points in a mechanical switch and a DC motor
etc. in a short time because of adhesion or oxidization of the insulation film.

 If the printer is out of use for a prolonged period, it could develop problems due to dust

building up on the external supply paper or entering through it, etc. Therefore, protect
the printer with a cover or similar, or remove the paper and store it in a dust-free place.

 Do not allow a solvent that is based on benzene, thinner, toluene, or ketones to adhere

to the printer surface as they may deteriorate or damage plastic.

6

Cautions on the Ink Cartridge / Maintenance box

CAUTION

 Do not touch IC chips on the ink cartridges or Maintenance box. Doing so may cause

operating/printing malfunction.

 This product uses ink cartridges equipped with an IC chip that monitors the amount of

ink used by each cartridge. Cartridges are usable even if they are removed and
reinstalled. However, if an ink cartridge in which little amount of ink remains is removed
and reinstalled, it may not be usable. Some ink is consumed each time cartridges are
installed because the product automatically checks their reliability.

 Install all ink cartridges. Printing is not possible even if only one ink cartridge is missing.
 Since ink cartridges are designed to stop the operation before ink runs out completely to

maintain the quality of the print head, some ink remains in the used ink cartridge.

 All the ink colors are consumed also for the maintenance operations when an ink

cartridge is replaced and for print head cleaning.

 Flashing (Power) LED indicates that head cleaning, ink charging, or printing is in

progress. Do not open or close the Roll paper cover, Ink cartridge cover, or Maintenance
box cover, or turn off the power.

 Do not turn off the product or open the ink cartridge cover while charging ink ( (Power)

LED is flashing). Opening the cover may cause the ink to be recharged, resulting in more
ink being consumed. Also, it may cause printing malfunction.

 Even for monochrome printing (printing of monochrome image), all the ink colors are

used in an operation designed to maintain the printing and print head quality.

 Do not disassemble the ink cartridges or Maintenance box, or supply or replace ink. If

you disassemble them, ink may get into your eyes or adhere to your skin. It may also
prevent you from printing correctly. Ink may leak and damage the printer.

 Do not remodel the ink cartridge. Doing so may cause printing malfunction.
 Use of an old ink cartridge may result in reduced print quality. Use it up within six months

after opening the package. The usage period for ink cartridges is printed on the
packaging of individual ink cartridges.

 Do not reuse a maintenance box which has removed and detached a long period.
 Store the ink cartridges or Maintenance box out of the reach of children. Do not drink ink.
 If ink contacts your skin, eyes, or mouth, take the following actions.

 When it gets onto your skin, immediately wash the area with soap and water.
 When ink gets into your eyes, immediately flush them with water. Leaving the ink as is

may result in bloodshot eyes or mild inflammation. If something is wrong, immediately
consult with a doctor.

 When ink gets into your mouth, immediately spit it and consult with a doctor.

 Be careful when handling the ink cartridges or Maintenance box as if ink leaks and

adheres to clothes, it may not come off even after washing it.

 There may be some ink around the ink supply port on the removed ink cartridge. Take

care so that it does not stain the desk or other surface.

 Do not remove the ink cartridge or maintenance box, except when you replace it.
 Do not open the ink cartridge package until you are ready to install it in the product.
 Do not shake the ink cartridges or Maintenance box strongly. If you shake or swing them

strongly, or push the sides strongly, ink may leak from the cartridges or Maintenance
box.

 Do not push the supply port of the ink cartridges or Maintenance box as ink may leak.

7

CAUTION

 Do not allow foreign objects to fall into the cartridge installation section. Doing so may

cause printing malfunction. Remove any object that might have fallen into the installation
section, taking care not to damage the section.

 Inside the ink cartridge holder that is in the printer where ink cartridges are stored has a

needle for supplying ink to the printer. Do not insert your fingers and so on as it may
stain.

 When ink is charged for the first time (right after purchase), ink is consumed for filling the

print head nozzle (ink discharge holes) to get ready for printing. That is why the number
of the printable sheets may be fewer than for the cartridges to be installed later.

 When using the printer for the first time, the replacement interval for the maintenance

box is shorter than usual as ink charging consumes the ink.

 If you turn the power off the product using the power button, the print head is

automatically capped, which prevents the ink from drying. After installing the ink
cartridges, be sure to turn the power off using the power button when you are not using
the product. Do not pull out the power plug or trip the breaker while the power is on.

 Printing on water-repellent paper such as art paper, which is slow-drying, may cause

print stains. Also, printing on glossy paper may cause finger prints on the paper or ink
may adhere to your fingers when you touch it. Select paper not to case print stains
before use.

 If you transport the printer without ink cartridges installed, ink may leak. Make sure the

Ink cartridges are installed when transporting the printer.

 If you use a non-genuine Maintenance box that does not support this printer, it may

affect the printer or deteriorate the print quality and cause a non-returnable error,
preventing the printer's optimum performance. We recommend using a genuine
Maintenance box.

 Do not allow a solvent that is based on benzene, thinner, toluene, or ketones to adhere

to the ink cartridges or Maintenance box as it may deteriorate or damage plastic.

 When disposing of the ink cartridges or Maintenance box, follow the laws, legislations,

and regulations of your country or community.

8

Caution Label

The caution label on the product indicates the following precaution.

CAUTION

Take care not to injure your fingers on the fixed blade of the autocutter.

autocutter blade

autocutter fixed blade

9

Restriction of Use

When this product is used for applications requiring high reliability/safety, such as transportation

devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety

devices, etc.; or functional/precisio

n devices, etc., you should use this product only after giving

consideration to including fail-safes and redundancies into your design to maintain safety and total

system reliability. B e ca use this product was not inten

ded for use in applications requiring extremely

high reliability/safety, such as aerospace equipment, main communication equipment, nuclear

power control equipment, or medical equipment related to direct medical care, etc., please make

your own judgment on this product's suitability aft

er a full evaluation.

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of systems

and development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1

Product Overview

Chapter 2

Setup

Chapter 3

Handling

Chapter 4

Application Development Information

Appendix

Product Specifications

10

Contents

■ For Safety .............................................................................................................................. 3

Key to Symbols........................................................................................................................................3

Cautions on Installation .........................................................................................................................3

Cautions on Power Supply.....................................................................................................................4

Cautions on Handling ............................................................................................................................5

Cautions on the Ink Cartridge / Maintenance box ...........................................................................6

Caution Label .........................................................................................................................................8

■ Restriction of Use.................................................................................................................. 9

■ About this Manual................................................................................................................ 9

Aim of the Manual .................................................................................................................................9

Manual Content.....................................................................................................................................9

■ Contents.............................................................................................................................. 10

Product Overview........................................................................ 15

■ Features............................................................................................................................... 15

Printing ...................................................................................................................................................15

Operability.............................................................................................................................................16

Reliability................................................................................................................................................16

Easy setup..............................................................................................................................................16

How to Print ...........................................................................................................................................16

Other Features ......................................................................................................................................17

■ Part Names and Functions ................................................................................................ 18

Front Side ............................................................................................................................................... 18

Operation Panel ...................................................................................................................................19

Rear Side ............................................................................................................................................... 21

■ Nozzle Verification Technology ........................................................................................ 22

Setting the Nozzle Verification Technology ....................................................................................... 22

Dot substitution .....................................................................................................................................24

■ Periodic auto cleaning...................................................................................................... 25

■ Status/Error Indications...................................................................................................... 26

Ink Cartridge and Maintenance Box Status......................................................................................31

Beeper ...................................................................................................................................................32

11

Setup............................................................................................. 33

■ Install Navi .......................................................................................................................... 34

■ Work flow to set up this product without using the Install Navi...................................... 36

■ Checking the Items Included in the Package................................................................ 37

■ Installing the Printer............................................................................................................ 38

Location Appropriate for Installation .................................................................................................39

■ Connecting the Power Cable ........................................................................................... 40

■ Connecting the Interface Cable ...................................................................................... 41

■ Turning On/Off .................................................................................................................... 42

Turning On .............................................................................................................................................42

Turning Off .............................................................................................................................................42

■ Installing the Ink Cartridge................................................................................................ 43

■ Installing the Maintenance box........................................................................................ 47

■ REWINDER............................................................................................................................ 50

How to install the REWINDER ...............................................................................................................50

Removing the rewinder .......................................................................................................................51

Attaching the paper leading edge to the rewinder .......................................................................52

■ Setting the Paper................................................................................................................ 54

Setting the Roll Paper...........................................................................................................................54

Setting the Fanfold Paper....................................................................................................................62

How to eject paper for paper replacement ....................................................................................63

Ejection Angle of Printed Paper .........................................................................................................64

■ Printer settings..................................................................................................................... 65

Language Setting.................................................................................................................................65

Time Setting...........................................................................................................................................66

Network settings ...................................................................................................................................67

■ Paper settings ..................................................................................................................... 69

Set using a printer driver ......................................................................................................................69

Setting using the PrinterSetting ........................................................................................................... 72

Setting with the operation panel........................................................................................................75

■ Test printing......................................................................................................................... 76

Test Printing............................................................................................................................................77

■ How to Display the Printer Driver....................................................................................... 78

12

Handling .......................................................................................79

■ List of printer setting items ................................................................................................. 79

■ Setting panel switch........................................................................................................... 82

Printing the status sheet (Network settings).......................................................................................86

Favorite..................................................................................................................................................87

■ PrinterSetting....................................................................................................................... 89

Starting the PrinterSetting ....................................................................................................................90

Apply settings........................................................................................................................................92

Media settings.......................................................................................................................................93

Layout settings ......................................................................................................................................94

Position adjustment .............................................................................................................................. 96

Print results adjustment ........................................................................................................................98

Store data in the printer.......................................................................................................................99

Background image settings ..............................................................................................................100

Print head maintenance ................................................................................................................... 102

Printer settings .....................................................................................................................................103

Panel settings ......................................................................................................................................104

Nozzle check settings.........................................................................................................................105

Advanced settings .............................................................................................................................106

Initialize printer ....................................................................................................................................110

Printer information ..............................................................................................................................111

Settings save and restore ..................................................................................................................113

Option.................................................................................................................................................. 114

■ Setting the Printer Driver .................................................................................................. 115

Favorite Setting ...................................................................................................................................115

User Defined Information ................................................................................................................... 118

Exporting/ Importing Printer Driver Settings .....................................................................................118

Barcode Printing ................................................................................................................................. 121

2D symbol Printing ..............................................................................................................................131

Barcode and 2D Symbol Font Printing on .NET Environment.........................................................138

Banding Reduction ............................................................................................................................140

Start the PrinterSetting from the printer driver. ................................................................................141

Setting EPSON Status Monitor 3.........................................................................................................142

Restricted items of printer drivers......................................................................................................148

■ USB Printer Class Device Replacement Service............................................................ 149

Uninstallation of USB Printer Class Device Replacement Service .................................................149

Restrictions in USB Printer Class Device Replacement Service .....................................................150

■ Reprint ............................................................................................................................... 151

■ Setting the Dip Switches .................................................................................................. 152

Setting Procedure...............................................................................................................................152

■ Cleaning ........................................................................................................................... 153

Cleaning the autocutter ...................................................................................................................153

13

■ How to Clean the Case ................................................................................................... 153

■ Long-term Storage of the Product After Ink Charging ................................................. 154

Storing the product............................................................................................................................ 154

Restart the printer after long-term storage..................................................................................... 155

■ Precautions when transporting....................................................................................... 156

■ Troubleshooting ................................................................................................................ 157

Error Processing .................................................................................................................................. 157

Warning Processing............................................................................................................................ 162

Printer Driver........................................................................................................................................ 163

Poor print quality ................................................................................................................................ 164

Unclean media .................................................................................................................................. 167

Printable area .................................................................................................................................... 167

Detection failure ................................................................................................................................ 168

External supply ................................................................................................................................... 168

Paper is jammed ................................................................................................................................ 169

Application Development Information.................................... 173

■ How to Control the Printer................................................................................................ 173

Using label printing application ....................................................................................................... 173

Using the Epson Inkjet Label Printer SDK.......................................................................................... 174

Using the ESC/Label commands...................................................................................................... 174

Changing Printer Settings and Replacing the Printer.................................................................... 175

■ Software and Manuals..................................................................................................... 180

■ Installing software ............................................................................................................ 182

Software installation procedures...................................................................................................... 182

14

Appendix.................................................................................... 185

■ Product Specifications..................................................................................................... 185

Operating Environment .....................................................................................................................187

Printing Specifications ........................................................................................................................188

Paper Specifications ..........................................................................................................................189

Paper detection method ..................................................................................................................196

Print Area and Cutting Position.........................................................................................................197

Electrical Characteristics ...................................................................................................................205

Reliability..............................................................................................................................................206

Environmental Conditions..................................................................................................................207

External Dimensions............................................................................................................................208

■ Consumable Product Specifications.............................................................................. 211

Ink Cartridge .......................................................................................................................................211

Maintenance Box...............................................................................................................................211

■ Option Specifications ...................................................................................................... 212

Rewinder (TU-RC7508)........................................................................................................................212

■ LCD Display Specifications for the Number of Printed Copies..................................... 213

Display While Printing .........................................................................................................................213

Error Display While Printing.................................................................................................................213

Display When the Number of Printed Copies is Carried Up to 8 digits.........................................213

■ Downloading Drivers, Utilities, and Manuals ................................................................. 214

■ Media detector and paper path settings 

when using label printing applications215

Changing the media detector settings in BarTender ....................................................................216

Changing the paper path settings in BarTender............................................................................218

Changing the media detector settings in NiceLabel ....................................................................219

Changing the paper path settings in NiceLabel............................................................................221

Changing the media detector settings in CODESOFT...................................................................222

Changing the paper path settings in CODESOFT ..........................................................................223

■ For Inquiries....................................................................................................................... 224

15

Chapter 1 Product Overview

1

Product Overview

This chapter describes features of the product.

Features

TM-C7500/TM-C7500G is a 4-color inkjet label printer that offers high processing speed, operability

and reliability required for on-demand label printing.

Printing

High speed printing

•Actualizes 300 mm/s high speed printing. (600 dpi x 1200 dpi line inkjet printing)

•A large capacity ink tank was adopted to reduce time lost from ink replacement.

•Able to rewind roll paper after printing with the optional rewinder (Model No.: TU-RP7508).

Color Printing

•4-color ink printing (Black, Cyan, Magenta, Yellow)

•Resolution 600 dpi x 1200 dpi

dpi: dots per 25.4 mm (dots per inch)

Supporting diverse media types

•Supports 8-inch diameter roll paper and fanfold paper

•Supports full-page labels with black mark and die-cut labels

•Supports the gap between labels and blackmark position detection

• TM-C7500 Series: Supports plain labels, matte labels and synthetic labels

• TM-C7500G Seri es: Supports the plain labels, matte labels, synthetic labels, and the glossy labels

 Printing speed varies depending on the data transfer speed.
 Printing speed varies depending on such operations as a print head maintenance and auto-

cutting operations, start/end processing for printing jobs, and periodic flushing.

TM-C7500G Series is designed for the glossy label printing. If using paper other than the glossy
label, printing can be done although the printing color is light.

16

Operability

•The functions of this product can be set with the operation panel and LCD display. Direct network

setup (IP address, etc.) is possible without connecting to a computer.

•The status or error contents of this product are displayed on LCD. The status of this product can

be checked quickly wit

h a beep sound or flashing of various LED.

Reliability

• Uses pigment ink with superior resistance to light and water.

•High reliability system equipped with the Nozzle Verification Te c h nology makes printing with

dropout nozzles unlikely to occur.

See

"Nozzle Verification Te c h nology" on page 22

Easy setup

•Using the CD-Rom that comes with the product, you can easily setup a printer driver, install

software, or perform media settings and settings of this product.

How to Print

•A Windows printer driver that can be used with Windows applications is available.

•For the label printing applications listed below, we provide dedicated drivers for the TM-C7500/

TM-C7500G series. By installing these drivers, you can easily use all of the functions of the TM-

C7500/TM-C7500G in these label printing applications.

 BarTen

der

 NiceLabel

 CODESOFT

•The printer driver has a built-in barcode font and can print high quality barcodes with superior

readability. C a n be used from a .NET environment application.

•Epson Inkjet Label Printer SDK (a Windows printer driver is used) that supports the customer's

printing applicatio

n development is available.

•The product can be directly controlled with commands (ESC/Label) from customer's application.

17

Chapter 1 Product Overview

1

Other Features

•You can save settings such as the media type, the media size, the media source, media detection

and the preset image in [Favorite setting] and register it to the device to easily apply them by

selecting them on the operation panel. 

These settings can be applied when using appl

ications developed by users or applications that

support the ZPL II command.

•USB interface and Ethernet interface are standard. Can be used as a local printer of a computer or

network printer.

•The auto-cutter is equipped by default. Paper can be cut by a command from applications or panel

switch operations.

• A beeper is equipped by default. No

tifications are available for no media or low ink, error, end of

printing, etc.

•In case of a USB printer, because new print cues are generated when the damaged printer is

replaced with other printer, the settings of an application or printer driver become necessary.

This product provides the function (USB Printer Class Device Replacement Serv

ice) to replace a

printer without changing the settings of a computer or printer driver.

18

Part Names and Functions

Front Side

Name Description

Operation Panel Perform various settings of this product.

For detail, see

"Operation Panel" on page 19 .

Ink Cartridge Cover Open this cover to install/replace the ink cartridge.

Front Cover Open this cover to remove jammed paper.

Rewinder Connection Cover Open this cover to install the rewinder (option).

Maintenance Box Cover Open this cover to install/replace the maintenance box.

Roll Paper Cover Open this cover to set roll paper.

Paper Set Cover Open this cover to set roll paper or fanfold paper.

Ink Cartridge Cover

Operation Panel

Front Cover

Rewinder Connection Cover

Maintenance Box Cover

Roll Paper Cover

Paper Set Cover

19

Chapter 1 Product Overview

1

Operation Panel

Name Description

(Power) LED Lights when the printer is powered on.

Flashes during printing or ink charging.

Pause LED Lights/Flashes while the printer is paused.

Status LED Lights/Flashes in blue when the printer is operating properly.

Lights/Flashes in amber when the printer has an error.

Paper LED Lights when the printer has no paper or jammed paper, or when the

Paper Set Cover, the Roll Paper Cover, or the Front Cover is open.

Ink LED Flashes in the following conditions:

 Ink is low.

 The maintenance box is nearly full.

Lights in the following conditions:

 The ink cartridge cover/maintenance box cover is open.

 No ink cartridge/maintenance box is set.

 It is time to replace the ink cartridge/maintenance box.

LCD Displays the menus and messages.

See

"Ink Cartridge and Maintenance Box Status" on page 31

Pause Button Press this button during printing to pause printing after one page of data

is printed.

Press this button while the printer is paused (while the Pause LED is on) to
resume printer operation and have the printer return to the print standby
status.

Status

Pause

Pause

Cancel

Menu

OK

Paper

Ink

KC YM M/B

Back Feed

Feed

Cut

Back Feed Button

Ink LED

Paper LED

Feed Button

Cut Button

Selection/Setting Button

Cancel Button

Pause Button

LCD

Status LED

(Power) Button

Pause LED

(Power) LED

20

Cancel Button Press this button for less than two seconds while the printer is paused

(while the Pause LED is on) to cancel the first print job. Press this button for
two seconds or more to cancel all the print jobs. However, any data that
is transmitted shortly after job cancelation may fail to be canceled, and
may be printed unintentionally.

The printer returns to the print standby status if the button is pressed while
a menu is being executed.

(Power) Button Turns on/off the printer.

When the Dip switch 1 is ON, this product can be reset.

See "Setting the Dip Switches" on page 152

Selection/Setting Button Use this button to select/set the menus and items displayed on the LCD.

(Menu) Button: Displays the menu screen.

Button: Displays the previous menu.

/ Button: Use this button to select menus and items.

OK Button: Executes the selected menu and item.

Cut Button Cuts the paper.

Feed Button Press this button for less than three seconds to feed one page of paper.

Press this button for three seconds or more to feed the paper
continuously.

Back Feed Button Press this button only when replacing paper.

After cutting the printed paper using the Cut button, hold down the Back
Feed button to feed the paper backward so that you can pull out the
paper.

However, to prevent paper jams, after you perform a back feed once,
you cannot execute a back feed until the paper is set again.

 When handling roll paper like setting it to the rewinder, do so after pausing printer operations

temporarily by pushing the Pause button.

 When separating perforations of fanfold paper, do so after pausing printer operations tempo-

rarily by pushing the Pause button or cutting the fanfold paper with the Cut button.

Name Description

21

Chapter 1 Product Overview

1

Rear Side

Name Description

USB Connector For connecting a USB cable.

Ethernet Connector For connecting a LAN cable.

Wire Saddle Pass the USB cable through this saddle to prevent disconnection of the

USB cable.

AC Inlet For connecting a power cable.

Air Vent Exhausts heat generated in the product to prevent an internal

temperature rise. Allow a clearance of 10 cm {3.94”} or more from the air
vent to ensure ventilation when installing the product.

Dip Switch Cover mounting
screw

Remove the screw to open the Dip Switch Cover.

Dip Switch Used when changing the function of the Power button.

Dip Switch Cover When operating the Dip Switch, remove the Dip Switch Cover Mounting

Screw and open the cover.

When setting the Power button operation to "Power switch disabled (Reset operation)", make
sure the printer is not operating when turning the power OFF.

USB Connector

Ethernet Connector

Wire Saddle

AC Inlet

Air Vent

Dip Switch Cover

Dip Switch

Dip Switch Cover mounting screw

22

Nozzle Verification Technology

This product has an "Nozzle Verification Technology” that detects missing dots. You can select the

“Nozzle Verification Te c h nology Enable / Disable”, “Nozzle check interval” and/or “Threshold of

clogged nozzles”, depending on level of requirement for missing dots.

And when unrecoverable clogging occurs, this print

er is able to carry out supplemental printing

using a nearby nozzle.

If you set “Enable” for the nozzle clog auto supplement system, it will be possible to remedy a

marked fall in print quality and barcode quality due to an irrecoverably clogged nozzle.

Setting the Nozzle Verification Technology

If you set “Enable” for the Nozzle Verification Technology, in the cases described below or every time

the number of printed copies in "Setting Nozzle check interval" has been reached, an auto nozzle

check will be performed.

•Starting a printing job or per printed sheets specified in the interval of Nozzle check interval

•Power is turned ON

•The maintenance box cover is closed

• The roll paper cover or paper set cover is closed after a paper jam.

If

the number of nozzle dropouts that is detected exceeds the “Threshold of clogged nozzles” that

you have set, auto head cleaning will be executed to eliminate dot dropout.

Perform a nozzle check even after auto cleaning, and if the number of dropouts does not fall below

the set “Threshold of clogged nozzles“, perform auto cleaning again.

CAUTION

This Nozzle Verification Technology cannot detect 100% of dot missing cases. It cannot detect
100% of missing dots and ink droplet curvature.

 Print head maintenance is executed for all heads simultaneously. It is not executed only for

the heads and ink in which nozzle clogging was detected.

 The Nozzle Verification Technology uses a small amount of ink.
 After detecting a missing dot, cleaning is performed automatically and ink is also used in the

cleaning.

23

Chapter 1 Product Overview

1

Setting the Nozzle Verification Technology Enable / Disable

Enable / Disable of Nozzle Verification Technology is set.

The factory setting is “Enable”.

Settings

It can be set from the setting menu of the product and PrinterSetting.

See

"Setting panel switch" on page 82 or "PrinterSetting" on page 89

Setting Nozzle check interval

Every time the number of printed copies has been reached, the printing operation will be stopped

temporarily and the device will perform an auto nozzle check.

Settings

It can be set from the setting menu of the product and PrinterSetting.

Able to set in the unit of pages from 1 to 500

See

"Setting panel switch" on page 82 or "PrinterSetting" on page 89

Setting Threshold of clogged nozzles

Set the allowable number of nozzle dropouts when executing a Nozzle Verification Technology.

When the number of nozzle dropouts exceeds the value, a head cleaning is executed.

If the number of clogged nozzles does not reach this value, the dot substitution function is activated

instead of performing head cleaning.

Settings

It can be set from the setting menu of the product and PrinterSetting.

Can be set between 0 to 10 nozzles

See

"Setting panel switch" on page 82 or "PrinterSetting" on page 89

 The allowable number of nozzle dropouts is the total for the nozzles 

for all four colors (CMYK).

 The value initially set for the allowable number of nozzle dropouts is "6".

24

Dot substitution

The dot substitution is a function that performs complementary printing using the nearby nozzles

when nozzles are clogged.

The maximum number of clogged nozzles that can be automatically supplemented is 16. However,

supplementation cannot be performed adequately in the case of clogging of an adjacent nozzle.

Note

that in the case of more than 16 clogged nozzles, supplementation for 16 nozzles will be

implemented. After that, printing can continue.

This function does not become enabled even when setting the dot substitution to enable if the Nozzle

Ve r ification Tech nology is disabled.

Settings

It can be set from the setting menu of this product and PrinterSetting.

The factory setting is "On".

See

"Setting panel switch" on page 82 or "PrinterSetting" on page 89

 This function does not completely remedy falls in print quality, barcode quality and so forth.
 This system carries out supplementation according to nozzle dropout information known at

the start of printing, and therefore is not able to supplement nozzle dropout that occurs
during printing.

25

Chapter 1 Product Overview

1

Periodic auto cleaning

A periodic auto cleaning can be executed to maintain the printer heads in good condition.

A periodic auto cleaning takes 2 to 30 minutes. No printing can be performed during the cleaning.

Yo u can set the time for implementation of periodic auto cleaning.

If periodic auto cleaning implementati

on time setting is disabled, periodic auto cleaning will be

implemented at a time that the printer judges necessary, for example when a fixed time has elapsed

since the previous periodic auto cleaning.

 If the power is off at the time you set, the periodic auto cleaning will be implemented the next

time the power is turned on.

 Periodic auto cleaning may sometimes be implemented when the power is turned on after

having been off for an extended period.

26

Status/Error Indications

The printer status is indicated by a combination of LED lighting/flashing and LCD indication.

When an error occurs, you can find out the cause and the remedy from the LED & LCD indication for

the error.

 The color of marks in the Table represents the LED color of the product.
 The marks in the Table indicate the following status respectively.

 ●:Lit up
 ✓:Off
 ▼: Flashing (Normal)
 ▲: Flashing (Fast)
 - : No change

LED

LCD Printer Status Description

(Power) LED

Status LED

Pause LED

Paper LED

Ink LED

▼● ✓✓✓

■■■■■■■■■■■■■■■■

■■■■■■■■■■■■■■■■

For 2 seconds after
the power is turned
ON

-

▼● ✓✓✓

EPSON

TM-C****

For 2 to 4 seconds
after the power is
turned ON

The model name is displayed on
LCD.

▼● ---

INITIALIZING

* * * * *

4 seconds after the
power is turned ON
and until the printer
switches to the idling
status

The LCD displays the remaining
level of ink and the available
amount of space in the
maintenance box.

▲● ---

POWER OFF

* * * * *

Performing the
powering off process

During this time, do not forcibly turn
the power OFF, such as by pulling
out the AC power Doing so can
cause ink nozzle dropouts.

●●---

READY

* * * * *

Idling The state in which printing is

possible. During the time, the
following operations can be done.

 Turn off the product

 Transition to pause status

 Transition to setting mode

 Feed, Back feed, or Auto cut the

paper

27

Chapter 1 Product Overview

1

●●---

POWER SAVING

* * * * *

Idling (with power
saving)

If the product does not operate for
30 minutes or more while the power
is ON, it moves to the power saving
mode.

▼● ---

PRINTING

* * * * *

Printing A beep sounds when printing is

done.

▼● ---

WORKING

* * * * *

After printing is done,
the printer moves to
idling

● - ● --

PAUSE

* * * * *

Pause When the Pause button is pushed

during printing, the printer
becomes this status.

It is possible to go to the setting
mode from this state.

●✓---

MENU

* * * * *

Menu When the Menu button is pushed,

the printer becomes this status.

● - ● --

CANCELING JOB

* * * * *

Canceling the jobs When the Cancel button is pushed

during printing, print jobs are
canceled, printing is interrupted
and print data inside the printer
are deleted.

●

●

---

PRINTING-NOZZLE

CHECK DISABLED

* * * * *

Nozzle Verification
Technology is
disable(*)

When dot dropouts cannot be
detected due to low
environmental temperature, the
LCD display shows a message.
Printing continues.

●

●

---

NOZZLE CLOGGED

* * * * *

Unrecoverable nozzle
dropouts happen (*)

This display is shown when
unrecoverable nozzle dropouts
happen. Printing continues.

●

●●

--

NOZZLE CLOGGED

CHECK THE PRINT

PRESS PAUSE

TO CONTINUE

Nozzle clogged (*) Printing is paused temporarily, since

nozzle dropouts happened during
printing. Printing restarts when the
Pause button is pushed. When
canceling printing, push and hold
the CANCEL button for two
seconds or more before pushing
the Pause button.

button and button switch

the LCD display.

LED

LCD Printer Status Description

(Power) LED

Status LED

Pause LED

Paper LED

Ink LED

28

●

▼●

--

ROLL COVER OPEN

* * * * *

Roll paper cover
open error (*)

The Roll paper cover is open.

●

▼●

--

FRONT COVER OPEN

* * * * *

Front cover open error
(*)

The Front cover is open.

●

▼●

--

PAPER COVER OPEN

* * * * *

Paper cover open
error (*)

The Paper set cover is open.

●

▼●

- ●

M/B COVER OPEN

* * * * *

Maintenance box
cover open error (*)

The Maintenance box cover is
open.

●

▼●

- ●

INK CARTRIDGE

COVER OPEN

* * * * *

Ink cartridge cover
open error (*)

The Ink cartridge cover is open.

●

▼●

● -

MEDIA DETECTION

ERROR

* * * * *

Media detection error
(*)

The printer media detector's setting
and the media in the printer are
different.

button can be used to move to
the setting mode and set the
media detector.

●

▼

●●-

MEDIA FORM ERROR

* * * * *

Media form error (*) The media type settings of the

printer and the media in the printer
are different.

button can be used to move to
the setting mode and set the
media type.

● --● -

NO PAPER

* * * * *

No paper (*) No paper is available.

●

▼

●●-

MEDIA SIZE ERROR

* * * * ## *

Media size error (*) The media size settings of the

printer and the size of the media in
the printer are different.

●

▼

●●-

NO PAPER ERROR

* * * * *

No paper error (*) No paper is available.

●

▼

●●-

PAPER JAM ERROR

* * * * ## *

Paper jam error (*) The paper is jammed.

●

▼

●●-

PAPER REMOVAL

ERROR

* * * * *

Paper removal error
(*)

Printing ended when the last edge
is removed from the core during
printing.

Jobs still printing end and then the
paper removal error occurs.

LED

LCD Printer Status Description

(Power) LED

Status LED

Pause LED

Paper LED

Ink LED

29

Chapter 1 Product Overview

1

● ----

CUT UNAVAILABLE

* * * * *

In cutter unavailable
state (*)

Autocutting is being performed 2
or more times with the paper in the
same position.

●

▼

● - ●

NO INK CARTRIDGE

* * * * *

No ink cartridge (*) An ink cartridge is not equipped.

▼

●

---

INK CHARGING

* * * * *

Ink charging Performing ink charging (initial

charge).

Caution: Do not turn this product's
power OFF until it is finished.

▼

●

---

HEAD MAINTENANCE

* * * * *

Executing ink
sequence

Printer head maintenance is being
executed.

Caution: Do not turn this product's
power OFF until it is finished.

● ---▼

INK CARTRIDGE

NEAR EMPTY

* * * * *

Ink level low (*) The level of ink indicated in the LCD

display is low and ink cartridges
need to be changed soon. Printing
is possible.

●

▼

● - ●

INK CARTRIDGE

EMPTY

* * * * *

Ink cartridge needs to
be replaced (*)

The ink cartridges indicated in the
LCD display need to be changed.
Check the target ink on the LCD
screen.

●

▼

● - ●

INK CARTRIDGE

READ ERROR

* * * * *

Ink cartridge CSIC
error (*)

The ink cartridge information could
not be read.

● ---●

NON-GENUINE

CARTRIDGE MAY

NOT PERFORM AT

OPTIMUM LEVEL

CONTINUE?

YES

CONTINUE?

NO

PLEASE USE

GENUINE EPSON

INK CARTRIDGE

* * * * *

Non-genuine
cartridge (*)

Non-genuine ink cartridge is used.

●

▼

● - ●

NO M/B

* * * * *

Maintenance box not
loaded (*)

The maintenance box is not
loaded

LED

LCD Printer Status Description

(Power) LED

Status LED

Pause LED

Paper LED

Ink LED

30

* Recovery method: See "Troubleshooting" on page 157

●

▼

● - ●

MAINTENANCE BOX

ERROR

* * * * *

Maintenance box
CSIC error (*)

The maintenance box error
occurred.

● ---▼

MAINTENANCE BOX

NEAR FULL

* * * * *

Maintenance box
near full (*)

The maintenance box is near full.

●

▼

● - ●

REPLACE

MAINTENANCE BOX

* * * * *

Maintenance box full
(*)

The maintenance box is full.

●

●●

--

MEMORY FULL

WRITE FAILURE

PRESS PAUSE

TO CONTINUE

Memory full This occurs when creating a file

that exceeds the available size of
this product's built-in storage (SD,
built-in RAM).

● ----

SERVICE REQUIRED

SOON

* * * * ## *

The product is near
the end of its service
life (*)

The maintenance service of the
printer is due soon. Printing is
possible.

▼

▼▼▼▼

SERVICE REQUIRED

* * * * ## *

The product is beyond
its service life.

Malfunction (*)

Printer maintenance is necessary.
No printing can be performed.

▼

▼▼▼▼

PRINTER ERROR

* * * * ## *

Fatal error (*) A fatal error occurred in the printer.

No printing can be performed.
Repairs are required.

LED

LCD Printer Status Description

(Power) LED

Status LED

Pause LED

Paper LED

Ink LED

31

Chapter 1 Product Overview

1

Ink Cartridge and Maintenance Box Status

Yo u can check the status of the printer, the ink cartridges of each color, and the maintenance box

from the LCD.

Display of the ink cartridge, maintenance box status

Displays the status of ink cartridges and maintenance box with icons.

Icon Status

 Display of amount remaining for the ink cartridge

 Display of amount used for the maintenance box

 Display for "Ink cartridge low"

 Display for "Maintenance box near full"

 Display for "Replace ink cartridge"

 Display for "Replace maintenance box"

 Display for "No ink cartridge"

 Display for "Ink cartridge read error"

 Display for "No maintenance box"

 Display for "Maintenance box read area"

Amount used for the maintenance box

Amount remaining for the ink cartridge
(black ink, cyan ink, magenta ink, yellow ink)

displays the status of the
ink cartridges and maintenance box

Row 2:

displays the
printer’s status

Row 1:

32

Beeper

The pattern of beeper sound is shown in the below table. The beeper continues to beep until all the

causes of error are removed.

•Frequency: Fixed to approximately 2.5 kHz

•Volume control: 5 levels on the software (you can turn the sound off)

Sounding

period

Silent

period

Number

of the

pattern

repeated

Overall

time

Number of

times

repeated

Printer event

500 ms 200 ms 5 6 seconds

Until the error

factor is

removed.

 Service required

 Printer error

 Replace ink cartridge

 Replace maintenance box

 Media form error

 Media size error

 Paper jam error

 Paper removal error

 Paper out error

100 ms 100 ms 5 1 second 1

 Ink cartridge cover open

 Maintenance box cover open

 Paper set cover open

 Roll paper cover open

 Front cover open

 Auto loading failure

 Storage capacity over

 No ink cartridge

 No maintenance box

 Ink cartridge read error

 Maintenance box read error

1 second - None - 1 Printing finished

100 ms - None - 1

 Operation panel sound vol-

ume change

 Auto loading successes

33

Chapter 2 Setup

2

Setup

This chapter describes the installation and setup of the product and peripherals necessary before

using this product.

This product can be set up using the following methods.

•Perform setup following the Install Navi on the included CD-ROM. (

page 34)

Use the computer to start the Install Navi on the included CD-ROM and follow the procedure to

set up this product.

•Setup this product without using the Install Navi. (

page 36)

34

Install Navi

By using the Install Navi, this product can be set following the steps shown on the screen.

Unpacking and Installing the this product in advance. See the following for details.

• Checking the Items Included in the Package (page 37)

• Installing the Printer (page 38)

The setup procedure is as follows.

1

Turn on the computer.

2

Check that the product's power is OFF.

3

Insert the CD-ROM in your computer and the Launcher automatically starts.
Click [Printer Setup] to start the Install Navi.

4

When the Install Navi is executed, the following screen is displayed. Agree
to the SOFTWARE LICENSE AGREEMENT and click [Next]. Follow the
instructions on the screen from here on to setup this product.

One of the setup steps of Install Navi is "Software installation" in which printer drivers,

PrinterSetting and other software can be installed.

The product can be setup without installation. Also, the software can be installed later.

Make sure the printer's power is OFF.

35

Chapter 2 Setup

2

See the following if you are installing the rewinder.

• How to install the REWINDER (page 50)

• Attaching the paper leading edge to the rewinder (page 52)

This completes the setup of the product.

36

Work flow



to set up this product without using the Install Navi

This chapter explains the installation and settings for this product and the peripherals necessary

before using this product.

Please check the printing result depending on the environment after setup, you want to use.

3. Connecting the Power Cable (page 40)

2. Installing the Printer (page 38)

1. Checking the Items Included in the Package (page 37)

4. Connecting the Interface Cable (page 41)

5. Installing the Ink Cartridge (page 43)

8. Attaching the paper leading edge to the rewinder (page 52)

7. Setting the Paper (page 54)

9. Printer settings (page 65)

10. Paper settings (page 69)

11. Test printing (page 76)

Completing Setup

6. How to install the REWINDER (page 50)

37

Chapter 2 Setup

2

Checking the Items Included in the Package

When using the printer for the first time, check the items included in the package.

The items included in the package are as follows:

*1 It can be used for initial ink charging.

*2 This is required when re-shipping the product. Keep it in a safe place.

A TM-C7500 Series B Ink cartridge(C, M, Y, K)*

1

CCD-ROM

D USB cable E Roll paper F AC cable

G Cushioning material *

2

ABCD

EF

G

38

Installing the Printer

Secure sufficient space in a location appropriate for installation.

CAUTION

 Two people are required to lift up this product.

 The weight of this product is approximately 37 kg {81.57 lb}. When lifting up this product,

place the product between two people as shown in the figure below and hold the recessed
areas on both sides of the product. Carrying the product by holding other areas may
damage the product. When placing the product on the floor, be careful not to get your
fingers caught between the product and the installation surface.

 Lift up this product in a natural posture, for example, bending your knees a sufficient

amount. Lifting the product in an inappropriate posture may cause injury to the worker or
damage to the product.

 Do not tilt the product more than 10 degrees in any direction while carrying it. Doing so may

cause an accident.

 When transporting this printer, do not put it upside down or topple over sideways.
 Do not place anything that weighs more than 10 kg on top of the printer. The printer may be

damaged if an excessive force is applied.

 Do not install the printer at a high location where it may fall during operations.
 Do not install the printer at a location that is subject to vibration or impact. Make sure that

the printer is installed at a location that is not subject to vibration or impact during
operations. If vibration or impact was applied to the printer during operations, nozzle
verification may be performed repeatedly to avoid malfunction of the Nozzle Verification
Technology. When nozzle verification is performed repeatedly, it may take longer to process
the operations and throughput may decline.

 While installing the printer, make sure that no cords or foreign objects are tucked under the

printer.

 Be careful not to apply a strong impact to the printer during operations or processing as it

may affect printing.

39

Chapter 2 Setup

2

Location Appropriate for Installation

Install this product in a location as follows:

•On a level and stable surface that can support the weight of the product (approx. 37 kg {81.57 lb}).

•On an area larger than the bottom surface of the product.

•In a well-ventilated location with a clearance of 10 cm {3.94”} or more from the air vent on the rear

side of the product.

•In a location free of vibration and impacts.

•In a location where a dedicated power outlet is available.

•In a location where you can set and remove paper without difficulty.

•In a location with sufficient space around the product to allow for in

stallation of accessories,

replacement of consumable products, and daily cleaning.

•In a location meeting the following conditions:

Temperature

Operating: 5 to 35°C {41 to 95°F} Storage: -20 to 40°C {-4 to 104°F} (At 40°C {104°F}: up
to 1 month)

Humidity

Operating: 20 to 80% RH Storage: 5 to 85%RH (No condensation)

40

Connecting the Power Cable

Connect the power cable by following the steps below.

1

Insert the power cable connector into the AC inlet on the product securely
to the bottom.

2

Fully insert the power plug securely into the outlet.

WARNING

 Use only AC 100 V for the power supply. Using other type of power supply may cause

electric shock or fire.

 Be sure to install this product in the vicinity of a power outlet so that you can immediately

unplug the product if some fault or other problem occurs.

41

Chapter 2 Setup

2

Connecting the Interface Cable

Connect the interface cable to be used to the connector on the rear side of the printer.

CAUTION

When using a USB cable, pass the cable through the wire saddle to prevent accidental
disconnection.

Wire Saddle

42

Turning On/Off

This section describes how to turn on/off the product.

Turning On

1

Press (Power) button.

2

(Power) LED lights up and the power turns on.

Turning Off

1

Hold down (Power) button for one second or more.

2

(Power) LED turns off and the power turns off.

43

Chapter 2 Setup

2

Installing the Ink Cartridge

Install the ink cartridge by following the steps below.

1

Turn on the product.

2

Open the ink cartridge cover.

3

Shake the ink cartridge package four or five times before opening it.

CAUTION

Read the handling instructions carefully before installing the ink cartridge.
See

"Cautions on the Ink Cartridge / Maintenance box" on page 6 or "Ink Cartridge" on page

211.

44

4

Push all the ink cartridges of the four colors gently into the product until they
click in place. Check the color of the ink cartridge label and of the ink
cartridge holder label, and set the cartridges to each matching color.

45

Chapter 2 Setup

2

5

Close the ink cartridge cover.

6

Press the Pause button.

Ink charging starts. The (Power) LED flashes during ink charging.

7

When ink charging completes, the (Power) LED changes from flashing to
on.

CAUTION

Never open any cover on the product or turn off the product during ink charging (while the

(Power) LED is flashing). Doing so during ink charging will consume a large amount of ink,

which may require replacement of the ink cartridge before completion of charging.

The ink cartridge included in the product package is used for initial charging. The printer uses
ink to prepare for printing when the ink cartridge is installed for the first time.
It takes at least 10 minutes to charge ink. The ink charging time varies depending on the
conditions.

46

Replacing the ink cartridge

As the product is being used, the status of the ink cartridge changes as shown below.

•INK LOW

• REPLACE INK

INK LOW

When the ink level in the ink cartridge becomes low, the Ink LED flashes and [INK LOW] is

displayed on LCD.

When "INK LOW" is displayed, prepare to replace the ink cartridge.

The number of printable papers that can be printed before the status changes from "INK LOW" to

"REPLACE INK" depends on usage conditions.

REPLACE INK

When there is no ink in the ink cartridge, the Ink LED is lit, [REPLACE INK] is displayed on LCD

and the product changes to offline.

Change to an ink cartridge with enough ink level using the following steps.

1

Check that the Ink LED is ON. Also, check the ink cartridge to be replaced
with the LCD display.

2

Open the ink cartridge cover.

3

Push the ink cartridge to be replaced slowly. After making sure that its lock is
unlocked, pull the ink cartridge out toward you.

4

Shake the ink cartridge package four or five times before opening it.

5

Push the ink cartridge into the product slowly until you hear the click sound.

6

Close the ink cartridge cover.

7

When replacement of the ink cartridge is complete, the Ink LED becomes
OFF.

8

The product switches to the pause state. Push the Pause button to release
it, and the product returns to the idle state.

When [INK LOW LED] is set to not be displayed, the Ink LED does not flash.

47

Chapter 2 Setup

2

Installing the Maintenance box

The Maintenance box is already installed when the product is shipped.

Replacing Maintenance Box

While using the product, waste ink is collected in the Maintenance box. The status of the

Maintenance box is shown as follows.

•MB NEAR FULL

• REPLACE MB

MB NEAR FULL

When the ink level in the ink cartridge becomes low, Ink LED flashes and [MB NEAR FULL] is

displayed on the LCD.

When "MB NEAR FULL" is displayed, prepare to replace the mainten ance box.

The number of papers that can be printed before status changes from "MB NEAR FULL" to

"REPLACE MB" depends on usage conditions.

CAUTION

Read the handling instructions carefully before installing the Maintenance box.
See

"Cautions on the Ink Cartridge / Maintenance box" on page 6.

When [INK LOW LED] is set to not be displayed, the Ink LED does not flash.

48

REPLACE MB

When there is almost no space that can be used in the Maintenance box, the Ink LED is lit,

[REPLACE MB] is displayed on LCD and the product changes to offline.

Change to a Maintenance box with enough space using the following steps.

1

Check that the INK LED on the printer is lit up, and check that the
maintenance box displays "REPLACE MAINT B" on the LCD.

2

Open the maintenance box cover towards you.

3

Pull out the used maintenance box towards you.

49

Chapter 2 Setup

2

4

Put the maintenance box into the plastic bag for disposal of used
maintenance box.

5

Push the new maintenance box gently in, with its labeled surface upward.

6

Close the maintenance box cover.

7

When the maintenance box replacement is completed, the INK LED turns
off, and printing can be performed.

8

The product goes into the pause state. Push the Pause button to release it,
and the product returns to the idle state.

50

REWINDER

How to install the REWINDER

Install the rewinder with the following steps.

1

Open the rewinder connection cover on the front of the printer.

2

Insert the rewinder's power transmission gear into the cover opening.

Make sure that the mark at the bottom of the rewinder is aligned with the plate edge.

51

Chapter 2 Setup

2

Removing the rewinder

Pull the rewinder's lever in the direction of the arrow below, and remove the rewinder from the

printer.

52

Attaching the paper leading edge to the rewinder

Attach the paper to the rewinder with the following steps.

1

Remove the rewinder's flange.

2

Press the Feed button and bring out approx. 800 mm {31.50"} of paper from
this product.

3

Pass the paper under the roller and onto the rewinder, as in the figure
below.

53

Chapter 2 Setup

2

4

Fix the tip of the paper to the core or insert it into the gap of the rotation
axis.

If a roll core is used:
Fasten the paper leading edge to the core with tape, then turn the rewinder flange (roughly 2
rotations) to take up the slack paper.

If no roll core is used:
Insert the paper leading edge into t he slot in the rewinder's spindle, then turn the rewinder
flang

e (roughly 2 rotations) to take up the slack paper.

5

Install the rewinder flange.

Do not forget to install the rewinder flange. Bulging and other winding abnormalities will occur
if the flange is not installed.

54

Setting the Paper

Setting the Roll Paper

Set the roll paper by following the steps below.

1

Turn on the product.

2

Open the paper set cover.

3

Open the roll paper cover.

55

Chapter 2 Setup

2

4

Pull out the roll paper flange while holding the release lever of the roll paper
flange between your fingers.

5

Attach the roll paper to the spindle, and push the core of the roll paper as
far as possible so that it is securely fit it into place.

Roll Paper Flange

Release Lever

Spindle

56

6

Pull out the end of roll paper about 300 mm {11.8"} in order for the paper
auto feeding in the step 12 to go smoothly.

7

Attach the roll paper flange to the spindle while holding the release lever of
the roll paper flange between your fingers. Push the flange to the bottom to
align it with the roll paper width.

300 mm

About

Roll Paper Flange

Release Lever

57

Chapter 2 Setup

2

8

Open the paper hold inside the paper set cover.

9

Insert the paper along the paper guide (a). Align the end of the paper with

mark.

CAUTION

Check to make sure there are no deformities, such as folds, rips, wrinkles, or peeling, in the
edge of the paper. If you insert paper that is deformed, it could cause improper paper feeding,
misaligned printing, or paper jams.

Paper Hold

Paper Guide (a)

Mark

58

10

Hold down the paper so it does not move around. Move the paper guide
(b) to align it with the paper width while pushing the paper guide (b) lever.

11

Adjust the guide panel of the paper guide (b) so that it aligns perfectly with
the edge of the paper.

Lever

Paper Guide (b)

Guide panel

Paper Guide (b)

59

Chapter 2 Setup

2

12

Insert the end of the paper into the paper feed slot. The paper starts to feed

automatically after about 4 cm is inserted.

The Paper LED turns off when the
paper is set properly. If the Paper LED stays on, the paper is not set properly.
Set the paper again.

CAUTION

If the guide panel does not match the paper width, it could cause misaligned printing or paper
jams. Be careful of the following.

 Do not allow a gap to occur between the

guide panel and the edge of the paper.

 Do not press the guide panel strongly against

the edge of the paper.

Paper Feed Slot

60

13

Close the paper hold.

CAUTION

When you close the paper hold, a gap of about 0.5 mm will automatically occur between the
guide panel of the paper guide (b) and the edge of the paper. Paper will be fed properly with
this gap.
After closing the paper hold, check if there is a gap between the guide panel and the edge of
the paper. If there is no gap, it might cause misaligned printing or paper jams. Return to step 8.

Paper Hold

(0.02")

0.5mm

Edge of the paper

Guide panel (paper guide (b))

Gap

61

Chapter 2 Setup

2

14

If the paper is loose, turn the roll paper flange in the direction of the arrow
to tighten the paper.

15

Close the roll paper cover.

16

Close the paper set cover.

17

Press the Pause button.

62

Setting the Fanfold Paper

Set the fanfold paper by following the steps below.

1

Turn on the product.

2

Open the paper set cover.

3

Set the fanfold paper referring to Step 8 to 12 in " Setting the Roll Paper".

4

Close the paper set cover.

5

Place the fanfold paper straight 15 mm or more away from the rear side of
the product. Also, for the paper width direction, match it to the standard
marking on the rear side of the product.

6

Press the Pause button.

15 mm { }

0.59”

63

Chapter 2 Setup

2

How to eject paper for paper replacement

Discharge the paper with the following steps.

1

Turn on the product.

2

Cut the paper, using the Cut button.

3

Press the Back Feed button for 1 second or longer.

4

Open the paper set cover.

5

Open the paper guide's two paper hold levers, and remove the paper.

In the case of fanfold paper, that completes paper ejection.

6

In the case of roll paper, open the roll paper cover and take the flange off.

7

While holding the release lever of the roll paper flange, pull out the roll
paper flange. Then, pull the roll paper out.

Paper Hold

64

Ejection Angle of Printed Paper

Make sure paper is ejected straight from the paper ejection guides, as shown in the illustration.

If paper is not ejected straight due to such causes as an obstruction, the printing result may be

distorted.

 When resuming printing, the paper is fed in the reverse direction to adjust the printing

position to the next label, and the label is pulled into the printer. Therefore, when the printer
is installed away from the computer as the case of an Ethernet interface, neither the timing
of start of printing nor the timing of the label being pulled into the printer is clear to the printer
user. In such a case, if you want to carry out an operation that involves handling the ejected
paper, such as setting it in the rewinder, press the Pause button to stop printer operation
before carrying out the operation.

 Similarly, if you need to separate the fanfold paper along its perforated line by hand, press

the Pause button to stop printer operation and prevent a paper jam resulting from reverse
feed during separation by hand, before carrying out the operation. Alternatively, use the Cut
button to execute fanfold paper separation operation.

 Do not touch the paper while printing. Doing so may result in misalignment of the paper,

causing a possible paper jam and shifting of print position.

65

Chapter 2 Setup

2

Printer settings

Va rious settings of the product can be done from the menu screen. This section explains basic setting

procedures.

Language Setting

Set the language used for the messages displayed on the LCD by following the steps below.

1

Turn on the product.

2

Press the (Menu) button to display the menu.

3

Select [PRINTER SETUP3] and press the OK button.

4

Select [LANGUAGE] and press the OK button.

5

Select the language to be used. The following languages are available:

 Japanese

 English

 French

 German

 Dutch

 Italian

 Spanish

 Portuguese

6

Press the OK button. This completes language setting.

66

Time Setting

Set the current date and time by following the steps below.

1

Turn on the product.

2

Press the (Menu) button to display the menu.

3

Select [PRINTER SETUP3] and press the OK button.

4

Select [CLOCK] and press the OK button.

5

Enter the current date and time.

Use the button to select a number and the buttons to

select the item to be changed.

6

Press the OK button. This completes time setting.

67

Chapter 2 Setup

2

Network settings

Set the IP address of the product following the steps below.

1

Turn on the product.

2

Press the (Menu) button to display the menu.

3

Select [I/F SETUP] and press the OK button.

4

Select [NETWORK SETUP] and press the OK button.

5

Select [IP ADDRESS] and press the OK button.

6

Select [AUTO] or [MANUAL].

When [AUTO] is selected, the network settings are complete.
When [MANUAL] is selected, go to Step 7 and set IP address, etc.

7

Select [IP ADDRESS] and press the OK button.

8

Enter the IP address.

Use the button to select a number and the buttons to

select the digit to be changed.

 When using the product with an Ethernet connection, it is necessary to setup the network.

When using with a USB connection, network settings are not necessary.

 When performing network settings, obtain the necessary information from a network

administrator.

 The network setting can be checked by printing the status sheet.

See

"Printing the status sheet (Network settings)" on page 86.

68

9

Press the OK button.

10

Select [SUBNET MASK] and press the OK button.

11

Enter the Subnet mask.

For the input method, refer to the input of the IP address in Step 8.

12

Press the OK button.

13

Select [DEFAULT GATEWAY] and press the OK button.

14

Enter the Default gateway.

For the input method, refer to the input of the IP address in Step 8.

15

Press the OK button.

69

Chapter 2 Setup

2

Paper settings

The media source, media type, media form and media detection are set.

•When using a Windows driver:

See "Set using a printer driver" on page 69

•When not using a Windows driver:

See

"Setting using the PrinterSetting" on page 72

•When setting up in an environment not connected to a computer:

See

"Setting with the operation panel" on page 75

Set using a printer driver

1

Turn on the product.

2

Display the printer driver window.

See "How to Display the Printer Driver" on page 78

3

Click [Media Detection].

70

4

The "Media Detection Settings" screen is displayed. Select the Media source
and Media Detection, and click [OK].

5

Click [User Defined].

6

The "User Defined Media Layout" screen is displayed.

7

Enter Media Layout Name.

If there is an existing defined media layout, you can create a new layout based on the defined
media layout.

8

Select [Media Form].

71

Chapter 2 Setup

2

9

Enter the size of the paper (unit: mm).

10

Click [Add]. User Defied Media will be registered and displayed on the list of
[Defined Media Layout].

11

Click [Close].

12

From [Media Layout], select the newly created media layout.

13

Select [Media Coating Type].

14

Click [OK].

This completes the settings of media source, media coating type, media form and media detection.

 When enlarging the print area, put a checkmark in [Borderless Printing] to eliminate margins.

When the margins are zero, the print may extend outside of the media/label. Use it accordingly.

 When [Borderless Printing] is checked, [Feather Edges] can be checked.

When [Feather Edges] is checked, gradation processing is performed on the margin areas.

For TM-C7500, glossy paper is not displayed

72

Setting using the PrinterSetting

1

Turn on the product.

2

Start PrinterSetting.

See "Starting the PrinterSetting" on page 90

3

The "Media settings" screen is displayed.

4

Set the Media source/Media detection/Media coating type. 
Click [Apply settings].

73

Chapter 2 Setup

2

5

From the items on the left, select [Layout settings]. Click [Edit layout...].

6

The "User Defined Media Layout" screen is displayed.

7

Enter Media Layout Name.

If there is an existing defined media layout, you can create a new layout based on the defined
media layout.

8

Select [Media Form].

74

9

Enter the size of the paper (unit: mm).

10

Click [Add]. User Defied Media will be registered and displayed on the list of
[Defined Media Layout].

11

Click [Close].

12

From [Media Layout], select the newly created media layout.

13

Click [Apply Settings].

This completes the settings of media source, media coating type, media form and media detection.

 When enlarging the print area, put a checkmark in [Borderless Printing] to eliminate margins.

When the margins are zero, the print may extend outside of the media/label. Use it accordingly.

 When [Borderless Printing] is checked, [Feather Edges] can be checked.

When [Feather Edges] is checked, gradation processing is performed on the margin areas.

75

Chapter 2 Setup

2

Setting with the operation panel

1

Turn on the product.

2

Press the (Menu) button to display the menu.

3

Select [PRINTER SETUP1] and press the OK button.

4

Select [MEDIA SOURCE] and press the OK button.

5

Select media source and click the OK button.

Select one from INTERNAL ROLL/EXTERNAL FEED.

6

Select [MEDIA TYPE] and click the OK button.

7

Select a media type and click the OK button.

Select one from PLAIN/MATTE1/MATTE2
/SYNTHETIC/GLOSSY (Only for TM-C7500G Series.).

8

Select [MEDIA FORM] and click the OK button.

9

Select media form and click the OK button.

Select one from DIE-CUT LABEL/CONT. LABEL/CONT. PAPER.

10

Select [LEFT GAP] and click the OK button.

11

Specify the left gap pixels and click the OK button.

The settable range is 0 to 2551 pixels.

12

Select [LABEL WIDTH] and click the OK button.

13

Specify the label width and click the OK button.

Settable range is 0 to 2551 pixels.

14

Select [LABEL LENGTH] and click the OK button.

15

Specify the label length and click the OK button.

The settable range is 0 to 14173 pixels.

16

Select [MEDIA DETECT] and click the OK button.

17

Select a media detection method and click the OK button.

Select one from BLACK MARK/GAP.

This completes the settings of media source, media type, media form and media detection.

76

Test printing

You can check whether the printer is operating normally by printing the nozzle check pattern.

Perform nozzle check printing by following the steps below. You can use nozzle check to check

whether the nozzle is clogged from the printed pattern.

1

Turn on the product.

2

Press (Menu) button to display the menu.

3

Select [NOZZLE CHECK] and press the OK button.

4

Select [YES] and press the OK button. 
The nozzle check pattern is printed.

5

Check the printed nozzle check pattern.
If the pattern is printed normally, all the lines are printed properly as shown
in the left figure below.
The nozzle is clogged if there is an unprinted line as shown in the right figure
below. Perform head cleaning if this occurs.

Depending on the settings for the threshold of clogged nozzles, the clogged nozzle error may not
be displayed even if several dots are clogged.
See "Setting Threshold of clogged nozzles" on page 23

or "NOZZLE CLOGGED" on page 162.

<Normal>

< When the nozzles are clogged >

77

Chapter 2 Setup

2

Test Printing

If the printer driver has been installed already, a test printing can be performed.

Perform a test printing with the following steps.

1

Open the [Devices and Printers].

 For Windows 8:

Select [Control Panel] of Sidebar [Settings] on [Desktop], and click [Hardware and
Sound], then [Devices and Printers].

 For Windows 7:

Click [View devices and printers] of [Control Panel] on [Start] menu.

 For Windows Vista:

Click [Printers] of [Control Panel] on [Start] menu.

 For Windows XP Professional:

Click [Printers and Faxes] on [Start] menu.

 For Windows XP Home Edition:

Click [Control Panel] on [Start] menu, and click [Printers and Faxes].

 For Windows Server 2003 R2:

Click [Printers and Faxes] on [Start] menu.

2

Right-click [EPSON TM-C7500], and click [Printer properties].

3

The Properties screen is displayed. Click [Print Test Page].

Registered name of this product to display in the case of the [EPSON TM-C7500].

78

How to Display the Printer Driver

1

Open the [Devices and Printers].

 For Windows 8:

Select [Control Panel] of Sidebar [Settings] on [Desktop], and click [Hardware and
Sound], then [Devices and Printers].

 For Windows 7:

Click [View devices and printers] of [Control Panel] on [Start] menu.

 For Windows Vista:

Click [Printers] of [Control Panel] on [Start] menu.

 For Windows XP Professional:

Click [Printers and Faxes] on [Start] menu.

 For Windows XP Home Edition:

Click [Control Panel] on [Start] menu, and click [Printers and Faxes].

 For Windows Server 2003 R2:

Click [Printers and Faxes] on [Start] menu.

2

Right-click [EPSON TM-C7500], and click [Printing References].

The printer driver screen is displayed.

Registered name of this product to display in the case of the [EPSON TM-C7500].

79

Chapter 3 Handling

3

Handling

This chapter describes basic handling of the printer.

List of printer setting items

Setting item Operation Panel PrinterSetting Printer Driver

Cleaning ✔✔✔

Nozzle check ✔✔✔

Media type ✔✔✔

Media form ✔✔✔

Media detection ✔✔✔

Media source ✔✔✔

Left gap adjustment ✔✔✔

Label width ✔✔✔

Label length ✔✔✔

Left margin ✔✔✔

Right margin ✔✔✔

Top margin ✔✔✔

Bottom margin ✔✔✔

Printing position adjustment (longitudinal) ✔✔✔*

Printing position adjustment (lateral) ✔✔✔*

Printing speed ✔✔✔

Change of Monochrome/Color - ✔ -

Resolution ✔✔ -

Adjustment font width - ✔ -

Head maintenance ✔✔✔

Operations after printing ✔✔✔*

Cutoff position adjustment ✔✔✔*

Paper feed amount adjustment ✔✔✔

Printing of paper feed adjustment pattern ✔ --

Nozzle Verification Technology ✔✔✔*

Nozzle check interval ✔✔✔*

Operation when nozzle dropout detected ✔✔✔*

Threshold of clogged nozzles ✔✔✔*

Re-printing ✔✔✔*

Operation when power turned on ✔✔✔*

Operation when paper replaced ✔✔✔*

80

Operation cancellation via panel ✔ --

Specified-time cleaning ✔✔✔*

Time for specified-time TCL ✔✔✔*

LCD brightness ✔✔✔*

LCD contrast ✔✔✔*

Beeper volume ✔✔✔*

Ink low LED alert ✔✔✔*

Language settings ✔✔✔*

Date/Time ✔✔✔*

Control prefix characters ✔✔ -

Format prefix characters ✔✔ -

Delimiter characters ✔✔ -

Factory reset ✔✔✔*

Erase memory ✔✔✔*

Initialize I/F ✔ --

Initialize media detection sensor ✔ --

Color correction method ✔✔✔

Ink profile ✔✔✔

Ratio of black to composite ✔✔✔

Edge shading ✔✔✔

Nozzle dropout supplementation ✔✔✔*

Banding reduction ✔✔✔

Calibration ✔✔✔*

Ink recharging

*1

✔ --

Printer data printing ✔ --

Printing distance (non-resettable) display ✔ --

Printer distance (resettable counter 1)
display

✔ --

Printer distance (resettable counter 2)
display

✔ --

Labels printed count (resettable counter 1)
display

✔ --

Labels printed count (resettable counter 2)
display

✔ --

Cumulative carriage motion count display ✔ --

Auto cutter operation count display ✔✔ -

Firmware version display ✔ --

IP setting ✔ --

IP address ✔ --

Setting item Operation Panel PrinterSetting Printer Driver

81

Chapter 3 Handling

3

✔ : Can be set.

✔* : When launching PrinterSetting from the printer driver, it is not displayed.

- : Cannot be set.

*1 : If the status level of the amount remaining for the ink cartridge on the operation panel is full or

reduces 1 level, the ink ink recharging can be executed.

It takes at leas

t 8 minutes to charge ink. The ink charging time varies depending on the condi-

tions.

*2 : It is a different function from [Favorite setting] of the Printer Driver. The two functions are not

compatible. When using the Printer Driver, use [Favorite] of the Printer Driver. ink

Subnet mask ✔ --

Default gateway ✔ --

Selection of character code tables - ✔✔*

Registration of fonts, images and templates - ✔✔*

Setting preset images - ✔ -

Enable/Disable of Operation Panel
(Cancel, Feed and Cut)

- ✔✔*

Paper feed adjustment (Mech wear) - ✔✔*

Saving, editing, deleting the [Favorite
setting]

*2

- ✔ -

Selecting the [Favorite setting]

*2

✔✔ -

Setting item Operation Panel PrinterSetting Printer Driver

82

Setting panel switch

Settings menu item Available settings Default setting

CLEANING  YES

 NO

-

NOZZLE CHECK  YES

 NO

-

PRINTER SETUP1 MEDIA TYPE  PLAIN

 MATTE1

 MATTE2

 SYNTHETIC

 GLOSSY

MATTE2

MEDIA FORM  DIE-CUT LABEL

 CONT. LABEL

 CONT. PAPER

DIE-CUT LABEL

MEDIA DETECT  BLACK MARK

 GAP

GAP

MEDIA SOURCE  INTERNAL ROLL

 EXTERNAL FEED

INTERNAL ROLL

LEFT GAP 0 to 2,551 [pixel] 47

LABEL WIDTH 0 to 2,551 [pixel] 2,551

LABEL LENGTH 0 to 14,173 [pixel] 3,600

LEFT MARGIN 0 to 35 [pixel] 35

RIGHT MARGIN 0 to 35 [pixel] 35

TOP MARGIN 0 to 35 [pixel] 35

BOTTOM MARGIN 0 to 35 [pixel] 35

V. POSITION 48 to -48 [pixel] 0

H. POSITION -24 to +24 [pixel] 0

PRINTING SPEED  150[mm/s]

 300[mm/s]

150[mm/s]

RESOLUTION  600[dpi]

 300[dpi]

 200[dpi]

600[dpi]

HEAD MAINTENANCE  PAUSE F O R

MAINTENANCE

 CONTINUOUS

PRINTING

PAU SE F O R
MAINTENANCE

PAPER HANDLING AFTER PRINT  NO CUT

 CUT

NO CUT

83

Chapter 3 Handling

3

PRINTER SETUP1

CUT POSITION -35 to +35 [pixel] 0

PAPER FEED ADJUSTMENT -99 to +99 0

PRINT PAPER FEED ADJ. PATTERN  YES

 NO

-

PRINTER SETUP2

NOZZLE VERIFICATION TECHNOLOGY  ENABLE

 DISABLE

ENABLE

NOZZLE CHECK INTERVAL 0 to 500 [sheets] 0 sheets

OPERATION AT CLOGGED NOZZLE  CONTINUE

 NOTIFY

CONTINUE

THRESHOLD OF CLOGGED NOZZLES 0 to 10 [nozzles] 6

REPRINT  ENABLE

 DISABLE

ENABLE

POWER ON ACTION  FEED

 CALIBRATION

 NO FEED

FEED

PAPER CHANGE ACTION  FEED

 CALIBRATION

 NO FEED

FEED

CANCEL ACTION  JOB ONLY

 JOB/RAM DRIVE

JOB ONLY

SCHEDULED CLEAN  ENABLE

 DISABLE

DISABLE

CLEANING TIME HH:MM 

(24-hour clock)

00:00

Settings menu item Available settings Default setting

84

PRINTER SETUP3 LCD BRIGHTNESS  OFF

 LEVEL1

 LEVEL2

 LEVEL3

LEVEL2

LCD CONTRAST  0 to 10 5

BEEPER VOLUME  OFF

 LOW

 MEDIUM

 HIGH

 MAX

MEDIUM

INK LOW LED  DISPLAY

 NO DISPLAY

DISPLAY

LANGUAGE  JAPANESE

 ENGLISH

 FRENCH

 GERMAN

 ITALIAN

 SPANISH

 PORTUGUESE

 DUTCH

According to
market
destination

CLOCK MM/DD/YY HH:MM -

CONTROL PREFIX 0x00 to FF 0x7E

FORMAT PREFIX 0x00 to FF 0x5E

DELIMITER CHAR 0x00 to FF 0x2C

FACTORY RES ET  YES

 NO

-

ERASE MEMORY  YES

 NO

-

INITIALIZE I/F  YES

 NO

-

INITIALIZE MEDIA DETECTION SENSOR  YES

 NO

-

Settings menu item Available settings Default setting

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Chapter 3 Handling

3

COLOR CONTROLS MODE  EPSON PREFERRED

 EPSON STANDARD

EPSON
PREFERRED

INK PROFILE -6 to +4 0

RATIO OF BLACK -6 to 0

(Available settings
vary with media type)

0

FEATHER EDGES  ENABLE

 DISABLE

DISABLE

DOT SUBSTITUTION  ENABLE

 DISABLE

ENABLE

BANDING -2 to +2 0

MAINTENANCE CALIBRATION  YES

 NO

-

INK RECHARGE  YES

 NO

-

PRINT INFO  STATUS BASIC

 STATUS SETUP

 STATUS NETWORK

 LIST FONT

 LIST BARCODE

 LIST IMAGE

 LIST TEMPLATE

-

MAINT. COUNTERS TOTAL LENGTH ********[mm] -

LENGTH 1 ********[mm] -

LENGTH 2 ********[mm] -

LABELS 1 ********[labels] -

LABELS 2 ********[labels] -

TOTAL CR ********[motions] -

TOTAL AUTO CUT ********[motions] -

FW VERSION  MAIN

 NETWORK

 FPGA

 CG

-

I/F SETUP IP SETUP  AUTO

 MANUAL

MANUAL

IP ADDRESS ***.***.***.*** 192.168.192.168

SUBNET MASK ***.***.***.*** 255.255.255.000

DEFAULT GATEWAY ***.***.***.*** 255.255.255.255

FAVORITE SETTING The favorite settings

you have saved will
be displayed.

-

Settings menu item Available settings Default setting

86

Printing the status sheet (Network settings)

Print the status sheet (Network settings) from the operation panel.

1

Turn on the product.

2

Press the (Menu) button to display the menu.

3

Select [MAINTENANCE] and press the OK button.

4

Select [PRINT INFO] and press the OK button.

5

Select [STATUS NETWORK] and press the OK button.

The product will print out the status sheet (Network settings).

A status sheet (Network settings) printout sample

HHHH Epson Status Sheet HHHH

<General Information>

MAC Address

Software

Network Status

<TCP/IP IPv4>

Obtain IP Address

IP Address

Subnet Mask

Default Gateway

xx:xx:xx:xx:xx:xx

xxxxxxxxx

AUTO(Disconnected)

Manual

xxx.xxx.xxx.xxx

xxx.xxx.xxx.xxx

None

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Favorite

Yo u can save settings such as the media type, the media size, the media source, media detection and

the preset image in [Favorite setting] and register it to the product to easily apply them by selecting

them on the operation panel.

Yo u can save up to 100 items in [Favorit

e setting].

Operating environment

•The settings in [Favorite setting] are only valid in the following cases:

 when using printer drivers with ZPL II command to print from applications that support the

ZPL II command

 when printing through the direct command execution from applications developed by users

•This function is disabled when printing with TM-C7500/TM-C7500G Series printer drivers.

•You can use this function with the product firmware Ver.WAI30000 or later or with PrinterSetting

Ver.1.2.0.0 or later.

Instructions for use

1

In PrinterSetting, save the [Favorite setting] settings to the product.

See "Saving favorite settings" on page 108.

2

Make sure that the printer is not in the middle of the cleaning operation or
printing operation, or that data is not being sent to the product.

3

In the [FAVORITE SETTING] menu on the LCD screen, select [Favorite setting]
you have saved and click the OK button.

See "FAVORITE SETTING" on page 85.
The [Favorite setting] save names on the [Favorite setting] list appear in the ascending order.

4

After you have changed the settings, the message "CHANGE SUCCEEDED"
will appear on the LCD screen for approximately 3 seconds.

88

Important points

•If the [Media Detection] or [Media source] settings in [Favorite setting] are different from the

printer settings, a media detection error or a paper path error will occur. If that happens, refer to

the "Troubleshooting" section, remove the error and configure [Favorite setting] again.

•You can select [Favorite setting] on the operation pa

nel or in PrinterSetting.

•If the settings could not be configured, [PRINTER IS BUSY CHANGE FAILED] will appear for 3

seconds. Check the printer status again and reconfigure the settings.

• The application settings will be given priority over the settings in [Favorite setting] of the printer.

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PrinterSetting

The PrinterSetting is a utility to setup this product. The following can be set with the PrinterSetting.

* When launching PrinterSetting from the printer driver, it is not displayed.

If you use the product with user rights, PrinterSetting Ver.1.2.0.0 or later is necessary.
If you open PrinterSetting with user rights and if any other software, such as the printer driver, is
communicating with the product, you may not be able to modify the settings. We recommend
opening PrinterSetting with administrator rights.

Item Description Page

Media settings* Sets media used in this product. page 93

Layout settings*

Sets the media layout. Performs a User defined
media layout in which media form or printing
range is set.

page 94

Position adjustment Adjusts the print start position or cut position. page 96

Print results adjustment* Adjusts the color preset or the barcode. page 98

Store data in the printer

Register images, templates and fonts to the
printer. Also, select a code to use from the
character code table.

page 99

Background image settings* Sets a preset image. page 100

Print head maintenance

Perform a print head maintenance or nozzle
check and sets periodic cleaning.

page 102

Detailed settings

Performs detailed settings for the printer.

 Printer settings

 Panel settings

 Nozzle check settings

 Advanced settings

 Initialize printer

page 103

to page 110

Printer information

Checks the printer's setting information such as
printer media settings or layout settings, or the
maintenance counters.

page 111

Settings save and restore

Saves the printer settings or restores saved
settings.

page 113

Option

Sets the PrinterSetting. Set the unit used in
PrinterSetting and settings at the start.

page 114

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Starting the PrinterSetting

Start the PrinterSetting with the following methods.

1

Turn on the product.

2

Select [Start] - [All Programs] - [Epson] - [TM-C7500 Series] - [PrinterSetting].

3

The [Select printer] screen is displayed. Select a search target and click
[Search].

4

This product is displayed in the list. Select a printer to set and click [OK].

For an Ethernet connection, the product may not be displayed when a search is executed.
In that case, enter IP address.

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5

Start the PrinterSetting.

92

Apply settings

After setting each item, click [Apply settings] to change the settings of this product.

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Media settings

Sets the media to be used in this product.

This setting screen is not displayed if you started PrinterSetting from the printer driver.

Item Description

Media detection
settings

Media source Sets the media source.

Media detection Sets the media detection method.

Print settings Media coating type Sets the media type.

Paper feed adjustment Adjusts the paper feed.

Printing
performance

Printing speed Sets the printing speed.

Head maintenance Sets the head maintenance mode when printing.

For the head maintenance mode during printing, refer to

"Printing speed" on page 188.

94

Layout settings

Sets the media layout or creates a new User defined media layout.

This setting screen is not displayed if you started PrinterSetting from the printer driver.

Item Description

Layout settings Media layout Sets the media layout.

Edit layout Creates a new user defined media layout. When clicked,

the "Layout settings" screen is displayed.

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Layout settings

Item Description

Media layout name Sets the media layout name.

Enter a name.

Defined media layout The defined media layout in the list is displayed.

Media form Sets the media form.

Layout Information (mm) Sets the media width, label width, left gap, label length and blackmark

interval.

Layout information that can be set changes depending on the media
form. Before setting the layout information, set the media form.

Borderless printing When checked, the printing range can be expanded.

When the margins are zero, the print may extend outside of the media/
label. Use it accordingly.

Feather edges When [Feather edges] is checked, gradation processing is performed

on the margin areas. It can be set only when [Borderless printing] is
checked.

When printing on long labels, depending on the media, the printing result may not reach the spec­ified length. As a result, provided the paper feed direction is up, the bottom edge of the label may
be blank. If this blank bothers you, try the method below.
Step 1: Check the printing result.
Step 2: Add the blank section to the specified label length in the layout setting menu.

96

Position adjustment

Adjusts the print start position or cut position.

Item Description

Justify Print start position

adjustment 
(Vertical direction)

Adjusts the print start position in the vertical direction.

Click [Start adjustment...] to adjust the position.

Print start position
adjustment 
(Horizontal direction)

Adjusts the print start position in the horizontal direction.

Click [Start adjustment...] to adjust the position.

Cut position adjustment Adjusts the cut position.

Click [Start adjustment...] to adjust the position.

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Apply settings

1

Click [Start adjustment...] and the following screen is displayed.

(Explained using the print start position adjustment (vertical direction) as an example.)

2

Enter the adjustment value and click [Apply settings].

3

The confirmation screen is displayed. Click [Yes] to execute the adjustment.

4

The results are displayed. Click [OK].

5

After executing the adjustment, perform printing and check the adjusted
position.

98

Print results adjustment

Adjusts the color preset or the barcode.

This setting screen is not displayed if you started PrinterSetting from the printer driver.

Item Description

Color preset Mode Sets the color correction method.

Ink profile Sets the ink concentration. Depending on the media in

use, adjust accordingly to secure the print quality.

Ratio of black to
composite

Sets the ratio of black to composite.

Banding reduction Sets when banding reduction is necessary.

Adjust barcode Bar width adjustment Set if you are adjusting the bar width when using the

embedded barcode font.

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Store data in the printer

Registers images, templates, fonts, and character code tables to the printer.

Item Description

Image (Only .png) Registers an image used for preprinting or templates.

Template Registers a template.

Font (Only .ttf and .tte) Registers a font to apply to print data.

Character code table Changes the character code used for printing.

100

Background image settings

Sets a preset image.

 Register a preset image in the following cases.

 When using the Windows driver from Zebra Technologies Corporation.
 When using the commercially available label printing application that supports this product.
 When using an application that directly controls ZPL II or ESC/Label commands.

 This setting screen is not displayed if you started PrinterSetting from the printer driver.

Item Description

Set
background
image

Do not use
background image

The preset image is not printed.

Use shared
background image

In case of regular printing, print the specified image as a preset
image.

When printing using a template, the preset image is not printed.

Use different
background images
for each template

When printing using a template, the preset image is printed
according to the specified combination.

When a template is not used, the preset image is not printed.