Epson TM-C7500, TM-C7500G Technical Reference Guide
Describes how to handle the product.
Describes setup and installation of the product and peripherals.
Describes how to control the printer and necessary information
when you develop applications.
Describes general specications and character code tables.
Describes features for the product.
Technical Reference Guide
SeriesSeries
/
Product Overview
Setup
Handling
Application Development Information
Appendix
M00079112
Rev. M
Cautions
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
The contents of this document are subject to change without notice. Please contact us for the latest informa-
tion.
While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
Neither is any liability assumed for damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original EPSON Products or EPSON
Approved Products by Seiko Epson Corporation.
Trademarks
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision and ESC/Label are registered trademarks or trademarks of Seiko Epson Corporation.
Microsoft®, Windows®, Windows Vista®, and Windows Server® are either registered trademarks or trademarks of
Microsoft Corporation in the United States and other countries.
Zebra Technologies Corporation and ZPL II are the registered trademarks or trademarks of Zebra Technologies
Corporation.
Intel®, Celeron®, and Pentium® are trademarks of Intel Corporation in the U.S. and/or other countries.
AMD® and AMD Athlon
BarTender® is registered trademark of Seagull Scientific, Inc. in the United States and other countries.
Seagull Scientific is trademark of Seagull Scientific, Inc. in the United States and other countries.
NiceLabel® is trademarks or registered trademarks of Euro Plus d.o.o.
CODESOFT is registered trademarks or trademarks of TEKLYNX International.
All other trademarks are the property of their respective owners and used for identification purpose only.
©Seiko Epson Corporation 2014-2019. All rights reserved.
TM
are a trademark or registered trademark of Advanced Micro Devices, Inc.
2
For Safety
This document explains the functions of and how to operate this product and the software, the setup from
installation until printing, information regarding maintenance, and solutions to various kinds of trouble. Be
sure to read this document thoroughly before use and to use this product properly.
You can easily setup this product using Install Navi.
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
Handling the product improperly by ignoring this symbol can lead to death or serious
injury.
WARNING
Handling the product improperly by ignoring this symbol can lead to injury and property damage.
CAUTION
Indicates supplementary notes and other useful information.
Cautions on Installation
Do not block the air vents of this product. Doing so can result in heat accumulated in the
product causing a fire. (
WARNING
CAUTION
Do not cover the product with a cloth or install it in a poorly-ventilated location. Make
sure to allow installation space as specified in this manual. (
Installation" on page 38
Do not install/store the product in an unstable location or in a location subject to vibration
from other devices. Equipment may fall or collapse, causing breakage and possible injury.
Do not install the product in a location exposed to oily smoke or dust, or in a humid location.
Doing so may cause electric shock or fire.
Use a natural posture when lifting this product. Lifting the product in an inappropriate pos-
ture may cause injury.
Do not carry this product alone. Two or more people are required while unpacking or moving
the product. The weight of this product is approximately 37 kg {81.57 lb}. (
Printer" on page 37
Hold the parts of the product specified in this manual when lifting up this product. Otherwise,
the product may fall or your finger may be caught when you lower the product, resulting in
injury. (
"Installing the Printer" on page 37)
While installing the printer, make sure that no cords or foreign objects are tucked under the
printer.
"Rear Side" on page 21)
"Location Appropriate for
)
"Installing the
)
3
Cautions on Power Supply
Do not allow dust or foreign materials to adhere to the power plug. Accumulated dust or
foreign material may cause electric shock or fire.
WARNING
Insert the power plug securely into the socket. Failure to insert the plug securely may
cause electric shock or fire.
Use only the power cable supplied with this product. In addition, use the supplied power
cable only for this product. Other use may cause electric shock or fire.
Do not use a damaged power cable. Doing so may cause electric shock or fire.
Contact qualified service personnel if the power cable is damaged. Observe the following points so as not to damage the power cable:
Do not modify the power cable.
Do not place heavy objects on the power cable.
Do not forcibly bend, twist or pull the power cable.
Do not locate the power plug near a heating device.
Do not hold the power plug with a wet hand. Doing so may cause electric shock.
Do not connect too many power cables to one outlet. Doing so may cause fire.
Disconnect the power plug from the outlet on a periodical basis, and clean the areas
around and between the blades. Leaving the power plug connected to the outlet for a
long period of time may cause dust to accumulate on the blade root, resulting in a short-
circuit or fire.
Hold the plug and do not pull the cable when disconnecting the power plug from the
outlet. Pulling the cable may damage the cable or deform the plug, causing electric
shock or fire.
CAUTION
To ensure safety, unplug this product before leaving it unused for an extended period.
4
Cautions on Handling
Do not use this product in a location with volatile substances such as alcohol or paint
thinner, or near fire. Doing so may cause electric shock or fire.
WARNING
Shut down the product immediately if it produces smoke, a strange odor, or unusual
noise. Continued use may cause electric shock or fire. Immediately unplug the product
when a fault or other problem occurs, and contact qualified service personnel.
Shut down the product immediately if water or other liquid spills into this product. Con-
tinued use may cause electric shock or fire. Immediately unplug the product and contact
qualified service personnel.
Never disassemble or repair this product. Tampering with this product may result in
injury or fire.
Do not use this product in an environment where inflammable gas or explosive gas may
exist. Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so may cause fire.
Do not connect cables in ways other than those mentioned in this manual. Doing so may
cause fire. It may also damage other devices.
Do not touch the areas inside the product other than those mentioned in this manual.
Doing so may cause electric shock or burns.
Do not insert metal or flammable materials, or allow them to fall into the product. Doing
so may cause electric shock or fire.
Use a power cable that has acquired a safety standard certification and has a power sup-
ply system (PE) terminal. Make sure you earth the terminal; otherwise it may cause electric shock.
CAUTION
Do not allow anyone to stand or place heavy objects on top of this product. Equipment may
fall or collapse, causing breakage and possible injury.
Install the cables and optional products in the proper direction according to the proper proce-
dures. Failure to install correctly may cause fire or injury. Follow the instructions in this manual
to install them properly.
Before moving the product, shut down and unplug the product, and make sure that all the
cables are disconnected. Failure to do so may damage a cable, causing electric shock or fire.
Do not store or transport the product in a tilted, standing or upside-down position. Doing so
may cause the ink to leak.
Using in the presence of silicon gas (silicon adhesive, silicon oil, silicon powder, etc.) including
siloxane and of malignant gas (nitric acid, hydrosulfuric, ammonia, chlorine, etc.) may cause
contact failure at contact points in a mechanical switch and a DC motor etc. in a short time
because of adhesion or oxidization of the insulation film.
If the printer is out of use for a prolonged period, it could develop problems due to dust build-
ing up on the external supply paper or entering through it, etc. Therefore, protect the printer
with a cover or similar, or remove the paper and store it in a dust-free place.
Do not allow a solvent that is based on benzene, thinner, toluene, or ketones to adhere to the
printer surface as they may deteriorate or damage plastic.
5
Cautions on the Ink Cartridge / Maintenance box
Do not touch IC chips on the ink cartridges or Maintenance box. Doing so may cause operat-
ing/printing malfunction.
CAUTION
This product uses ink cartridges equipped with an IC chip that monitors the amount of ink
used by each cartridge. Cartridges are usable even if they are removed and reinstalled. How-
ever, if an ink cartridge in which little amount of ink remains is removed and reinstalled, it may
not be usable. Some ink is consumed each time cartridges are installed because the product
automatically checks their reliability.
Install all ink cartridges. Printing is not possible even if only one ink cartridge is missing.
Since ink cartridges are designed to stop the operation before ink runs out completely to
maintain the quality of the print head, some ink remains in the used ink cartridge.
All the ink colors are consumed also for the maintenance operations when an ink cartridge is
replaced and for print head cleaning.
Flashing (Power) LED indicates that head cleaning, ink charging, or printing is in progress.
Do not open or close the Roll paper cover, Ink cartridge cover, or Maintenance box cover, or
turn off the power.
Do not turn off the product or open the ink cartridge cover while charging ink ( (Power)
LED is flashing). Opening the cover may cause the ink to be recharged, resulting in more ink
being consumed. Also, it may cause printing malfunction.
Even for monochrome printing (printing of monochrome image), all the ink colors are used in
an operation designed to maintain the printing and print head quality.
Do not disassemble the ink cartridges or Maintenance box, or supply or replace ink. If you dis-
assemble them, ink may get into your eyes or adhere to your skin. It may also prevent you from
printing correctly. Ink may leak and damage the printer.
Do not remodel the ink cartridge. Doing so may cause printing malfunction.
Use of an old ink cartridge may result in reduced print quality. Use it up within six months after
opening the package. The usage period for ink cartridges is printed on the packaging of indi-
vidual ink cartridges.
Do not reuse a maintenance box which has removed and detached a long period.
Store the ink cartridges or Maintenance box out of the reach of children. Do not drink ink.
If ink contacts your skin, eyes, or mouth, take the following actions.
When it gets onto your skin, immediately wash the area with soap and water.
When ink gets into your eyes, immediately flush them with water. Leaving the ink as is may
result in bloodshot eyes or mild inflammation. If something is wrong, immediately consult
with a doctor.
When ink gets into your mouth, immediately spit it and consult with a doctor.
Be careful when handling the ink cartridges or Maintenance box as if ink leaks and adheres to
clothes, it may not come off even after washing it.
There may be some ink around the ink supply port on the removed ink cartridge. Take care so
that it does not stain the desk or other surface.
Do not remove the ink cartridge or maintenance box, except when you replace it.
Do not open the ink cartridge package until you are ready to install it in the product.
Do not shake the ink cartridges or Maintenance box strongly. If you shake or swing them
strongly, or push the sides strongly, ink may leak from the cartridges or Maintenance box.
Do not push the supply port of the ink cartridges or Maintenance box as ink may leak.
6
CAUTION
autocutter blade
autocutter fixed blade
Do not allow foreign objects to fall into the cartridge installation section. Doing so may cause
printing malfunction. Remove any object that might have fallen into the installation section,
taking care not to damage the section.
Inside the ink cartridge holder that is in the printer where ink cartridges are stored has a nee-
dle for supplying ink to the printer. Do not insert your fingers and so on as it may stain.
When ink is charged for the first time (right after purchase), ink is consumed for filling the print
head nozzle (ink discharge holes) to get ready for printing. That is why the number of the
printable sheets may be fewer than for the cartridges to be installed later.
When using the printer for the first time, the replacement interval for the maintenance box is
shorter than usual as ink charging consumes the ink.
If you turn the power off the product using the power button, the print head is automatically
capped, which prevents the ink from drying. After installing the ink cartridges, be sure to turn
the power off using the power button when you are not using the product. Do not pull out the
power plug or trip the breaker while the power is on.
Printing on water-repellent paper such as art paper, which is slow-drying, may cause print
stains. Also, printing on glossy paper may cause finger prints on the paper or ink may adhere
to your fingers when you touch it. Select paper not to case print stains before use.
If you transport the printer without ink cartridges installed, ink may leak. Make sure the Ink
cartridges are installed when transporting the printer.
If you use a non-genuine Maintenance box that does not support this printer, it may affect the
printer or deteriorate the print quality and cause a non-returnable error, preventing the
printer's optimum performance. We recommend using a genuine Maintenance box.
Do not allow a solvent that is based on benzene, thinner, toluene, or ketones to adhere to the
ink cartridges or Maintenance box as it may deteriorate or damage plastic.
When disposing of the ink cartridges or Maintenance box, follow the laws, legislations, and
regulations of your country or community.
Caution Label
The caution label on the product indicates the following precaution.
Take care not to injure your fingers on the fixed blade of the autocutter.
CAUTION
7
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation devices
related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or
functional/precision devices, etc., you should use this product only after giving consideration to including failsafes and redundancies into your design to maintain safety and total system reliability. Because this product was
not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment,
main communication equipment, nuclear power control equipment, or medical equipment related to direct
medical care, etc., please make your own judgment on this product's suitability after a full evaluation.
8
About this Manual
Aim of the Manual
This manual was created to provide information on development, design, and installation of systems and development and design of printer applications for developers.
Manual Content
The manual is made up of the following sections:
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Appendix
Product Overview
Setup
Handling
Application Development Information
Product Specifications
9
Contents
■ For Safety................................................................................................................................. 3
Key to Symbols ....................................................................................................................................................................3
Cautions on Installation ...................................................................................................................................................3
Cautions on Power Supply ..............................................................................................................................................4
Cautions on Handling .......................................................................................................................................................5
Cautions on the Ink Cartridge / Maintenance box .................................................................................................6
Caution Label .......................................................................................................................................................................7
■ Restriction of Use ................................................................................................................... 8
■ About this Manual.................................................................................................................. 9
Aim of the Manual ..............................................................................................................................................................9
Manual Content ..................................................................................................................................................................9
■ Contents................................................................................................................................. 10
Product Overview.......................................................................................... 15
■ Features.................................................................................................................................. 15
Printing................................................................................................................................................................................ 15
Operability ......................................................................................................................................................................... 16
Reliability ............................................................................................................................................................................ 16
Easy setup........................................................................................................................................................................... 16
How to Print....................................................................................................................................................................... 16
Other Features .................................................................................................................................................................. 17
■ Part Names and Functions.................................................................................................. 18
Front Side............................................................................................................................................................................ 18
Operation Panel ............................................................................................................................................................... 19
Rear Side ............................................................................................................................................................................. 21
■ Nozzle Verification Technology ......................................................................................... 22
Setting the Nozzle Verification Technology ........................................................................................................... 22
Dot substitution ............................................................................................................................................................... 24
■ Periodic auto cleaning......................................................................................................... 25
■ Status/Error Indications ...................................................................................................... 26
Ink Cartridge and Maintenance Box Status............................................................................................................ 30
Beeper.................................................................................................................................................................................. 31
■ Reprint.................................................................................................................................... 32
10
Setup............................................................................................................... 33
■ Install Navi ............................................................................................................................. 34
■ Work flow to set up this product without using the Install Navi ................................ 35
■ Checking the Items Included in the Package.................................................................. 36
■ Installing the Printer............................................................................................................ 37
Location Appropriate for Installation ....................................................................................................................... 38
■ Connecting the Power Cable.............................................................................................. 39
■ Connecting the Interface Cable......................................................................................... 40
■ Turning On/Off...................................................................................................................... 41
Turning On ......................................................................................................................................................................... 41
Turning Off......................................................................................................................................................................... 41
■ Installing the Ink Cartridge ................................................................................................ 42
■ Installing the Maintenance box......................................................................................... 46
■ REWINDER.............................................................................................................................. 49
How to install the REWINDER ...................................................................................................................................... 49
Removing the rewinder................................................................................................................................................. 50
Attaching the paper leading edge to the rewinder ............................................................................................ 50
■ Setting the Paper.................................................................................................................. 52
Setting the Roll Paper .................................................................................................................................................... 52
Setting the Fanfold Paper............................................................................................................................................. 60
How to eject paper for paper replacement............................................................................................................ 61
Ejection Angle of Printed Paper ................................................................................................................................. 62
■ Printer settings ..................................................................................................................... 63
Language Setting ............................................................................................................................................................ 63
Time Setting ...................................................................................................................................................................... 64
Network settings.............................................................................................................................................................. 65
■ Paper settings ....................................................................................................................... 67
Set using a printer driver .............................................................................................................................................. 67
Setting using the PrinterSetting ................................................................................................................................ 70
Setting with the operation panel...............................................................................................................................73
■ Test printing .......................................................................................................................... 74
Test Printing....................................................................................................................................................................... 75
■ How to Display the Printer Driver ..................................................................................... 76
Handling ........................................................................................................ 77
■ List of printer setting items ................................................................................................ 77
■ Setting panel switch ............................................................................................................80
Printing the status sheet (Network settings) ......................................................................................................... 84
Favorite................................................................................................................................................................................ 85
Cutting the Incomplete Label .....................................................................................................................................86
11
■ PrinterSetting........................................................................................................................ 87
Starting the PrinterSetting ........................................................................................................................................... 88
Apply settings ................................................................................................................................................................... 90
Media settings .................................................................................................................................................................. 91
Layout settings ................................................................................................................................................................. 92
Position adjustment........................................................................................................................................................ 94
Print results adjustment ................................................................................................................................................ 96
Store data in the printer ................................................................................................................................................97
Background image settings ......................................................................................................................................... 98
Print head maintenance..............................................................................................................................................100
Printer settings ...............................................................................................................................................................101
Panel settings..................................................................................................................................................................102
Nozzle check settings...................................................................................................................................................103
Advanced settings.........................................................................................................................................................104
Initialize printer ..............................................................................................................................................................108
Printer information........................................................................................................................................................109
Settings save and restore............................................................................................................................................111
Option................................................................................................................................................................................112
■ Setting the Printer Driver.................................................................................................. 113
Favorite Setting ..............................................................................................................................................................113
User Defined Information ...........................................................................................................................................116
Exporting/ Importing Printer Driver Settings......................................................................................................116
Barcode Printing ............................................................................................................................................................119
2D symbol Printing .......................................................................................................................................................129
Barcode and 2D Symbol Font Printing on .NET Environment .......................................................................136
Banding Reduction .......................................................................................................................................................138
Start the PrinterSetting from the printer driver..................................................................................................139
Setting EPSON Status Monitor 3 ..............................................................................................................................140
Restricted items of printer drivers...........................................................................................................................146
■ EpsonNetConfig (Web version) ....................................................................................... 147
■ Setting the label size and paper layout for borderless printing ...............................151
Borderless Printing Concepts ....................................................................................................................................151
Label Media Design ......................................................................................................................................................152
Borderless Printing Settings ......................................................................................................................................152
■ USB Printer Class Device Replacement Service ............................................................157
Uninstallation of USB Printer Class Device Replacement Service ................................................................157
Restrictions in USB Printer Class Device Replacement Service .....................................................................158
■ Setting the Dip Switches...................................................................................................159
Setting Procedure..........................................................................................................................................................159
■ Cleaning the Printer...........................................................................................................160
Cleaning the autocutter ..............................................................................................................................................160
Cleaning the Internal Parts (Platen) ........................................................................................................................161
Cleaning the Internal Parts (Paper Path) ...............................................................................................................162
Cleaning the Printer Case ...........................................................................................................................................163
■ Long-term Storage of the Product After Ink Charging ...............................................164
Storing the product ......................................................................................................................................................164
Restart the printer after long-term storage .........................................................................................................165
12
■ Precautions when transporting ...................................................................................... 166
■ Troubleshooting................................................................................................................. 167
Error Processing ............................................................................................................................................................. 167
Warning Processing......................................................................................................................................................171
Printer Driver................................................................................................................................................................... 172
Poor print quality ..........................................................................................................................................................173
Unclean media ...............................................................................................................................................................176
Dirt inside the printer .................................................................................................................................................. 176
Printable area.................................................................................................................................................................. 176
Detection failure............................................................................................................................................................ 177
Continuous printing cannot be performed......................................................................................................... 178
External supply .............................................................................................................................................................. 178
Paper is jammed ............................................................................................................................................................ 179
Application Development Information.................................................... 183
■ How to Control the Printer ............................................................................................... 183
Using label printing application .............................................................................................................................. 183
Using the Epson Inkjet Label Printer SDK............................................................................................................. 184
Using the ESC/Label commands ............................................................................................................................. 184
Changing Printer Settings and Replacing the Printer......................................................................................184
■ Software and Manuals ...................................................................................................... 190
■ Installing software ............................................................................................................. 192
Software installation procedures ............................................................................................................................ 192
13
Appendix ...................................................................................................... 195
■ Product Specifications ......................................................................................................195
Operating Environment ..............................................................................................................................................197
Printing Specifications .................................................................................................................................................198
Paper Specifications .....................................................................................................................................................199
Paper detection method.............................................................................................................................................206
Print Area and Cutting Position................................................................................................................................207
Electrical Characteristics .............................................................................................................................................217
Reliability ..........................................................................................................................................................................218
Environmental Conditions .........................................................................................................................................219
External Dimensions.....................................................................................................................................................220
■ Consumable Product Specifications............................................................................... 223
Ink Cartridge....................................................................................................................................................................223
Maintenance Box ...........................................................................................................................................................223
■ Option Specifications ........................................................................................................ 224
Rewinder (TU-RC7508) ................................................................................................................................................224
■ LCD Display Specifications for the Number of Printed Copies..................................225
Display While Printing ..................................................................................................................................................225
Error Display While Printing .......................................................................................................................................225
Display When the Number of Printed Copies is Carried Up to 8 digits ......................................................225
■ Downloading Drivers, Utilities, and Manuals ............................................................... 226
■ Media detector and paper path settings when using label printing applications 227
Changing the media detector settings in BarTender .......................................................................................228
Changing the paper path settings in BarTender................................................................................................230
Changing the media detector settings in NiceLabel ........................................................................................231
Changing the paper path settings in NiceLabel.................................................................................................233
Changing the media detector settings in CODESOFT......................................................................................234
Changing the paper path settings in CODESOFT ..............................................................................................235
Changing the media detector settings in Loftware Spectrum .....................................................................236
Changing the paper path settings in Loftware Spectrum ..............................................................................237
Changing the media detector settings in Loftware Print Server..................................................................238
Changing the paper path settings in Loftware Print Server ..........................................................................240
■ For Inquiries ........................................................................................................................242
14
Chapter 1 Product Overview
Product Overview
This chapter describes features of the product.
Features
TM-C7500/TM-C7500G is a 4-color inkjet label printer that offers high processing speed, operability and reliability required for on-demand label printing.
Printing
High speed printing
Actualizes 300 mm/s high speed printing. (600 x 1200 dpi line inkjet printing)
A large capacity ink tank was adopted to reduce time lost from ink replacement.
Able to rewind roll paper after printing with the optional rewinder (Model No.: TU-RC7508).
Printing speed varies depending on the data transfer speed.
Printing speed varies depending on such operations as a print head maintenance and autocutting
operations, start/end processing for printing jobs, and periodic flushing.
Color Printing
4-color ink printing (Black, Cyan, Magenta, Yellow)
Resolution 600 x 1200 dpi
dpi: dots per 25.4 mm (dots per inch)
Supporting diverse media types
1
Supports 8-inch diameter roll paper and fanfold paper
Supports full-page labels with black mark and die-cut labels
Supports the gap between labels and blackmark position detection
TM-C7500 Series: Supports plain labels, matte labels and synthetic labels
TM-C7500G Series: Supports the plain labels, matte labels, synthetic labels, and the glossy labels
TM-C7500G Series is designed for the glossy label printing. If using paper other than the glossy label,
printing can be done although the printing color is light.
15
Operability
The functions of this product can be set with the operation panel and LCD display. Direct network setup (IP
address, etc.) is possible without connecting to a computer.
The status or error contents of this product are displayed on LCD. The status of this product can be checked
quickly with a beep sound or flashing of various LED.
Reliability
Uses pigment ink with superior resistance to light and water.
High reliability system equipped with the Nozzle Verification Technology makes printing with dropout noz-
zles unlikely to occur.
"Nozzle Verification Technology" on page 22
See
Easy setup
Using the CD-Rom that comes with the product, you can easily setup a printer driver, install software, or per-
form media settings and settings of this product.
How to Print
A Windows printer driver that can be used with Windows applications is available.
For the label printing applications listed below, we provide dedicated drivers for the TM-C7500/TM-C7500G
series. By installing these drivers, you can easily use all of the functions of the TM-C7500/TM-C7500G in
these label printing applications.
BarTender
NiceLabel
CODESOFT
Loftware Spectrum®
Loftware Print Server®
The printer driver has a built-in barcode font and can print high quality barcodes with superior readability.
Can be used from a .NET environment application.
Epson Inkjet Label Printer SDK (a Windows printer driver is used) that supports the customer's printing
application development is available.
The product can be directly controlled with commands (ESC/Label) from customer's application.
16
Chapter 1 Product Overview
Other Features
You can save settings such as the media type, the media size, the media source, media detection and the pre-
set image in [Favorite setting] and register it to the device to easily apply them by selecting them on the operation panel.
These settings can be applied when using applications developed by users or applications that support the
ZPL II command.
USB interface and Ethernet interface are standard. Can be used as a local printer of a computer or network
printer.
Includes an autocutter. Paper can be cut by a command from applications or panel switch operations.
Includes a beeper. Notifications are available for no media or low ink, error, end of printing, etc.
If printing is cancelled due to a no paper error, the incomplete label is cut by the auto-cutter during printing
to prevent the paper of the incomplete label from accidentally being used. For
detail, refer to
In case of a USB printer, because new print cues are generated when the damaged printer is replaced with
other printer, the settings of an application or printer driver become necessary.
This product provides the function (USB Printer Class Device Replacement Service) to replace a printer
without changing the settings of a computer or printer driver.
* This function can be set with product's firmware Ver.WAI32000 or later.
"Cutting the Incomplete Label" on page 86.
1
17
Part Names and Functions
Ink Cartridge Cover
Operation Panel
Front Cover
Rewinder Connection Cover
Maintenance Box Cover
Roll Paper Cover
Paper Set Cover
Front Side
Name Description
Operation Panel Perform various settings of this product.
For detail, see
Ink Cartridge Cover Open this cover to install/replace the ink cartridge.
Front Cover Open this cover to remove jammed paper.
Rewinder Connection Cover Open this cover to install the rewinder (option).
Maintenance Box Cover Open this cover to install/replace the maintenance box.
Roll Paper Cover Open this cover to set roll paper.
Paper Set Cover Open this cover to set roll paper or fanfold paper.
"Operation Panel" on page 19 .
18
Operation Panel
Status
Pause
Pause
Cancel
Menu
OK
Paper
Ink
KC YM M/B
Back Feed
Feed
Cut
Back Feed Button
Ink LED
Paper LED
Feed Button
Cut Button
Selection/Setting Button
Cancel Button
Pause Button
LCD
Status LED
(Power) Button
Pause LED
(Power) LED
Name Description
(Power) LED Lights when the printer is powered on.
Flashes during printing or ink charging.
Chapter 1 Product Overview
1
Pause LED Lights/Flashes while the printer is paused.
Status LED Lights/Flashes in blue when the printer is operating properly.
Lights/Flashes in amber when the printer has an error.
Paper LED Lights when the printer has no paper or jammed paper, or when the Paper Set Cover,
the Roll Paper Cover, or the Front Cover is open.
Ink LED Flashes in the following conditions:
Ink is low.
The maintenance box is nearly full.
Lights in the following conditions:
The ink cartridge cover/maintenance box cover is open.
No ink cartridge/maintenance box is set.
It is time to replace the ink cartridge/maintenance box.
LCD Displays the menus and messages.
See
"Ink Cartridge and Maintenance Box Status" on page 30
Pause Button Press this button during printing to pause printing after one page of data is printed.
Press this button while the printer is paused (while the Pause LED is on) to resume
printer operation and have the printer return to the print standby status.
Cancel Button Press this button for less than two seconds while the printer is paused (while the
Pause LED is on) to cancel the first print job. Press this button for two seconds or more
to cancel all the print jobs. However, any data that is transmitted shortly after job cancelation may fail to be canceled, and may be printed unintentionally.
The printer returns to the print standby status if the button is pressed while a menu is
being executed.
19
Name Description
(Power) Button Turns on/off the printer.
When the Dip switch 1 is ON, this product can be reset.
See "Setting the Dip Switches" on page 159
Selection/Setting Button Use this button to select/set the menus and items displayed on the LCD.
(Menu) Button: Displays the menu screen.
Button: Displays the previous menu.
/ Button: Use this button to select menus and items.
OK Button: Executes the selected menu and item.
Cut Button Cuts the paper.
Feed Button Press this button for less than three seconds to feed one page of paper.
Press this button for three seconds or more to feed the paper continuously.
Back Feed Button Press this button only when replacing paper.
After cutting the printed paper using the Cut button, hold down the Back Feed button to feed the paper backward so that you can pull out the paper.
However, to prevent paper jams, after you perform a back feed once, you cannot execute a back feed until the paper is set again.
When handling roll paper like setting it to the rewinder, do so after pausing printer operations tem-
porarily by pushing the Pause button.
When separating perforations of fanfold paper, do so after pausing printer operations temporarily
by pushing the Pause button or cutting the fanfold paper with the Cut button.
20
Rear Side
USB Connector
Ethernet Connector
Wire Saddle
AC Inlet
Air Vent
Dip Switch Cover
Dip Switch
Dip Switch Cover mounting screw
Name Description
USB Connector For connecting a USB cable.
Chapter 1 Product Overview
1
Ethernet Connector For connecting a LAN cable.
Wire Saddle Pass the USB cable through this saddle to prevent disconnection of the USB cable.
AC Inlet For connecting a power cable.
Air Vent Exhausts heat generated in the product to prevent an internal temperature rise. Allow
a clearance of 10 cm {3.94”} or more from the air vent to ensure ventilation when
installing the product.
Dip Switch Cover mounting
screw
Dip Switch Used when changing the function of the Power button.
Dip Switch Cover When operating the Dip Switch, remove the Dip Switch Cover Mounting Screw and
When setting the Power button operation to “Power switch disabled (Reset operation)”, make sure the
printer is not operating when turning the power OFF.
Remove the screw to open the Dip Switch Cover.
open the cover.
21
Nozzle Verification Technology
This product has an “Nozzle Verification Technology” that detects missing dots. You can select the “Nozzle Verification Technology Enable / Disable”, “Nozzle check interval” and/or “Threshold of clogged nozzles”, depending on level of requirement for missing dots.
And when unrecoverable clogging occurs, this printer is able to carry out supplemental printing using a nearby
nozzle.
If you set “Enable” for the nozzle clog auto supplement system, it will be possible to remedy a marked fall in
print quality and barcode quality due to an irrecoverably clogged nozzle.
Setting the Nozzle Verification Technology
If you set “Enable” for the Nozzle Verification Technology, in the cases described below or every time the number of printed copies in “Setting Nozzle check interval” has been reached, an auto nozzle check will be performed.
Starting a printing job or per printed sheets specified in the interval of Nozzle check interval
Power is turned ON
The maintenance box cover is closed
The roll paper cover or paper set cover is closed after a paper jam.
If the number of nozzle dropouts that is detected exceeds the “Threshold of clogged nozzles” that you have set,
auto head cleaning will be executed to eliminate dot dropout.
Perform a nozzle check even after auto cleaning, and if the number of dropouts does not fall below the set
“Threshold of clogged nozzles“, perform auto cleaning again.
CAUTION
This Nozzle Verification Technology cannot detect 100% of dot missing cases. It cannot detect 100%
of missing dots and ink droplet curvature.
Print head maintenance is executed for all heads simultaneously. It is not executed only for the
heads and ink in which nozzle clogging was detected.
The Nozzle Verification Technology uses a small amount of ink.
After detecting a missing dot, cleaning is performed automatically and ink is also used in the clean-
ing.
22
Setting the Nozzle Verification Technology Enable / Disable
Enable / Disable of Nozzle Verification Technology is set.
The factory setting is “Enable”.
Settings
It can be set from the setting menu of the product and PrinterSetting.
See
"Setting panel switch" on page 80 or "PrinterSetting" on page 87
Setting Nozzle check interval
Chapter 1 Product Overview
Every time the number of printed copies has been reached, the printing operation will be stopped temporarily
and the device will perform an auto nozzle check.
Settings
It can be set from the setting menu of the product and PrinterSetting.
Able to set in the unit of pages from 1 to 500
See
"Setting panel switch" on page 80 or "PrinterSetting" on page 87
Setting Threshold of clogged nozzles
Set the allowable number of nozzle dropouts when executing a Nozzle Verification Technology. When the number of nozzle dropouts exceeds the value, a head cleaning is executed.
If the number of clogged nozzles does not reach this value, the dot substitution function is activated instead of
performing head cleaning.
Settings
It can be set from the setting menu of the product and PrinterSetting.
Can be set between 0 to 10 nozzles
See
"Setting panel switch" on page 80 or "PrinterSetting" on page 87
1
The allowable number of nozzle dropouts is the total for the nozzles
for all four colors (CMYK).
The value initially set for the allowable number of nozzle dropouts is "6".
23
Dot substitution
The dot substitution is a function that performs complementary printing using the nearby nozzles when nozzles
are clogged.
The maximum number of clogged nozzles that can be automatically supplemented is 16. However, supplementation cannot be performed adequately in the case of clogging of an adjacent nozzle.
Note that in the case of more than 16 clogged nozzles, supplementation for 16 nozzles will be implemented.
After that, printing can continue.
This function does not become enabled even when setting the dot substitution to enable if the Nozzle Verification Technology is disabled.
This function does not completely remedy falls in print quality, barcode quality and so forth.
This system carries out supplementation according to nozzle dropout information known at the
start of printing, and therefore is not able to supplement nozzle dropout that occurs during printing.
Settings
It can be set from the setting menu of this product and PrinterSetting.
The factory setting is “On”.
See
"Setting panel switch" on page 80 or "PrinterSetting" on page 87
24
Chapter 1 Product Overview
Periodic auto cleaning
A periodic auto cleaning can be executed to maintain the printer heads in good condition.
A periodic auto cleaning takes 2 to 30 minutes. No printing can be performed during the cleaning.
You can set the time for implementation of periodic auto cleaning.
If periodic auto cleaning implementation time setting is disabled, periodic auto cleaning will be implemented at
a time that the printer judges necessary, for example when a fixed time has elapsed since the previous periodic
auto cleaning.
If the power is off at the time you set, the periodic auto cleaning will be implemented the next time
the power is turned on.
Periodic auto cleaning may sometimes be implemented when the power is turned on after having
been off for an extended period.
1
25
Status/Error Indications
The printer status is indicated by a combination of LED lighting/flashing and LCD indication.
When an error occurs, you can find out the cause and the remedy from the LED & LCD indication for the error.
The color of marks in the Table represents the LED color of the product.
The marks in the Table indicate the following status respectively.
●:Lit up
✓:Off
▼: Flashing (Normal)
▲:Flashing (Fast)
- : No change
LED
LCD Printer Status Description
Ink LED
Paper LED
Pause LED
Status LED
(Power) LED
▼● ✓✓✓
▼● ✓✓✓
▼● ---
▲● ---
●●---
●●---
■■■■■■■■■■■■■■■■
■■■■■■■■■■■■■■■■
EPSON
TM-C****
INITIALIZING
* * * * *
POWER OFF
* * * * *
READY
* * * * *
POWER SAVING
* * * * *
For 2 seconds after the
power is turned ON
For 2 to 4 seconds after
the power is turned ON
4 seconds after the power
is turned ON and until the
printer switches to the
idling status
Performing the powering
off process
Idling The state in which printing is possible.
Idling (with power saving) If the product does not operate for 30
-
The model name is displayed on LCD.
The LCD displays the remaining level of
ink and the available amount of space in
the maintenance box.
During this time, do not forcibly turn the
power OFF, such as by pulling out the AC
power Doing so can cause ink nozzle
dropouts.
During the time, the following operations can be done.
Turn off the product
Transition to pause status
Transition to setting mode
Feed, Back feed, or Auto cut the paper
minutes or more while the power is ON,
it moves to the power saving mode.
▼● ---
▼● ---
26
PRINTING
* * * * *
WORKING
* * * * *
Printing A beep sounds when printing is done.
After printing is done, the
printer moves to idling
(Power) LED
Status LED
LED
Chapter 1 Product Overview
LCD Printer Status Description
Ink LED
Paper LED
Pause LED
● - ● --
●✓---
● - ● --
● ● ---
● ● ---
● ●●--
PAU S E
* * * * *
MENU
* * * * *
CANCELING JOB
* * * * *
PRINTING-NOZZLE
CHECK DISABLED
* * * * *
NOZZLE CLOGGED
* * * * *
NOZZLE CLOGGED
CHECK THE PRINT
PRESS PAUSE
TO CONTINUE
Pause When the Pause button is pushed during
printing, the printer becomes this status.
It is possible to go to the setting mode
from this state.
Menu When the Menu button is pushed, the
printer becomes this status.
Canceling the jobs When the Cancel button is pushed
during printing, print jobs are canceled,
printing is interrupted and print data
inside the printer are deleted.
Nozzle Verification Technology is disable (*1)
Unrecoverable nozzle
dropouts happen (*1)
Nozzle clogged (*1) Printing is paused temporarily, since noz-
When dot dropouts cannot be detected
due to low environmental temperature,
the LCD display shows a message. Printing continues.
This display is shown when unrecoverable nozzle dropouts happen. Printing
continues.
zle dropouts happened during printing.
Printing restarts when the Pause button
is pushed. When canceling printing, push
and hold the CANCEL button for two seconds or more before pushing the Pause
button.
button and button switch the
LCD display.
1
● ▼● --
● ▼● --
● ▼● --
● ▼● - ●
● ▼● - ●
● ▼● ● -
ROLL COVER OPEN
* * * * *
FRONT COVER OPEN
* * * * *
PAPER COVER OPEN
* * * * *
MAINTENANCE BOX
COVER OPEN
* * * * *
INK CARTRIDGE COVER
OPEN
* * * * *
MEDIA DETECTION
ERROR
* * * * *
Roll paper cover open (*1) The Roll paper cover is open.
Front cover open (*1) The Front cover is open.
Paper cover open (*1) The Paper set cover is open.
Maintenance box cover
open error (*1)
Ink cartridge cover open
error (*1)
Media detection error (*1) The printer media detector's setting and
The Maintenance box cover is open.
The Ink cartridge cover is open.
the media in the printer are different.
button can be used to move to the
setting mode and set the media detector.
27
(Power) LED
Status LED
LED
LCD Printer Status Description
Ink LED
Paper LED
Pause LED
● ▼● ● -
● --● -
● ▼● ● -
● ▼● ● -
● ▼● ● -
● ▼● ● -
● ----
MEDIA DETECTION
ERROR
* * * * *
NO PAPER
* * * * *
MEDIA SIZE ERROR
* * * * ## *
NO PAPER ERROR
* * * * *
PAPER JAM ERROR
* * * * ## *
PAPER REMOVAL
ERROR
* * * * *
CUT UNAVAILABLE
* * * * *
Media detection error (*1) The media type settings of the printer
and the media in the printer are different.
button can be used to move to the
setting mode and set the media type.
No paper (*1) No paper is available.
Media size error (*1) The media size settings of the printer and
the size of the media in the printer are
different.
No paper error (*1) No paper is available.
Paper jam error (*1) The paper is jammed.
Paper removal error (*1) Printing ended when the last edge is
removed from the core during printing.
Jobs still printing end and then the paper
removal error occurs.
In cutter unavailable state
(*1)
Autocutting is being performed 2 or
more times with the paper in the same
position.
● ▼● - ●
▼● ---
▼● ---
● ---▼
● ▼● - ●
● ▼● - ●
NO INK CARTRIDGE
* * * * *
INK CHARGING
* * * * *
HEAD MAINTENANCE
* * * * *
INK LOW (*2)
* * * * *
REPLACE INK (*3)
* * * * *
INK CARTRIDGE READ
ERROR
* * * * *
No ink cartridge (*1) An ink cartridge is not loaded.
Ink charging Performing ink charging (initial charge).
Caution: Do not turn this product's
power OFF until it is finished.
Executing ink sequence Printer head maintenance is being exe-
cuted.
Caution: Do not turn this product's
power OFF until it is finished.
Ink is running low (*1) The level of ink indicated in the LCD dis-
play is low and ink cartridges need to be
changed soon. Printing is possible.
Ink cartridge is expended
(*1)
Ink cartridge reading
error (*1)
The ink cartridges indicated in the LCD
display need to be changed. Check the
target ink on the LCD screen.
The ink cartridge information could not
be read.
28
(Power) LED
Status LED
LED
Chapter 1 Product Overview
LCD Printer Status Description
Ink LED
Paper LED
Pause LED
● ---●
● ▼● - ●
● ▼● - ●
● ---▼
NON-GENUINE
CARTRIDGE MAY
NOT PERFORM AT
OPTIMUM LEVEL
CONTINUE?
YES
CONTINUE?
NO
PLEASE USE
GENUINE EPSON
INK CARTRIDGE
* * * * *
NO MAINTENANCE
BOX
* * * * *
MAINTENANCE BOX
ERROR
* * * * *
MAINTENANCE BOX
NEAR FULL
* * * * *
Non-genuine cartridge
(*1)
Maintenance box not
loaded (*1)
Maintenance box reading
error (*1)
Maintenance box near full
(*1)
Non-genuine ink cartridge is used.
1
The maintenance box is not loaded
The maintenance box error occurred.
The maintenance box has almost no free
space left.
Maintenance box full (*1) The maintenance box has no free space
left.
Memory over-capacity This occurs when creating a file that
exceeds the available size of this product's built-in storage (SD, built-in RAM).
The product is near the
end of its service life (*1)
The product is beyond its
service life.
Malfunction (*1)
Fatal error (*1) A fatal error occurred in the printer. No
The maintenance service of the printer is
due soon. Printing is possible.
Printer maintenance is necessary. No
printing can be performed.
printing can be performed. Repairs are
required.
● ▼● - ●
● ●●--
● ----
▼ ▼▼▼▼
▼ ▼▼▼▼
REPLACE MAINTENANCE BOX
* * * * *
MEMORY FULL
WRITE FAILURE
PRESS PAUSE
TO CONTINUE
SERVICE REQUIRED
SOON
* * * * ## *
SERVICE REQUIRED
* * * * ## *
PRINTER ERROR
* * * * ## *
*1: Recovery method: See "Troubleshooting" on page 167
*2: When the firmware version is WAI32500 or earlier, "INK CARTRIDGE NEAR EMPTY" is displayed.
*3: When the firmware version is WAI32500 or earlier, "INK CARTRIDGE EMPTY" is displayed.
29
Ink Cartridge and Maintenance Box Status
Amount used for the maintenance box
Amount remaining for the ink cartridge
(black ink, cyan ink, magenta ink, yellow ink)
displays the status of the
ink cartridges and maintenance box
Row 2:
displays the
printer’s status
Row 1:
You can check the status of the printer, the ink cartridges, and the maintenance box from the LCD.
Display of the ink cartridge, maintenance box status
Displays the status of ink cartridges and maintenance box with icons.
Icon Status
Display of amount remaining for the ink cartridge
Display of free space in the maintenance box
Display for “Ink cartridge low”
Display for “Maintenance box near full”
Display for “Replace ink cartridge”
Display for “Replace maintenance box”
Display for “No ink cartridge”
Display for “Ink cartridge read error”
Display for “No maintenance box”
Display for “Maintenance box read area”
30
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