Describes how to handle the product.
Describes setup and installation of the product and peripherals.
Describes how to control the printer and necessary information
when you develop applications.
Describes general specications and character code tables.
Describes features for the product.
Technical Reference Guide
SeriesSeries
/
Product Overview
Setup
Handling
Application Development Information
Appendix
M00079112
Rev. M
Cautions
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
The contents of this document are subject to change without notice. Please contact us for the latest informa-
tion.
While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
Neither is any liability assumed for damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original EPSON Products or EPSON
Approved Products by Seiko Epson Corporation.
Trademarks
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision and ESC/Label are registered trademarks or trademarks of Seiko Epson Corporation.
Microsoft®, Windows®, Windows Vista®, and Windows Server® are either registered trademarks or trademarks of
Microsoft Corporation in the United States and other countries.
Zebra Technologies Corporation and ZPL II are the registered trademarks or trademarks of Zebra Technologies
Corporation.
Intel®, Celeron®, and Pentium® are trademarks of Intel Corporation in the U.S. and/or other countries.
AMD® and AMD Athlon
BarTender® is registered trademark of Seagull Scientific, Inc. in the United States and other countries.
Seagull Scientific is trademark of Seagull Scientific, Inc. in the United States and other countries.
NiceLabel® is trademarks or registered trademarks of Euro Plus d.o.o.
CODESOFT is registered trademarks or trademarks of TEKLYNX International.
All other trademarks are the property of their respective owners and used for identification purpose only.
©Seiko Epson Corporation 2014-2019. All rights reserved.
TM
are a trademark or registered trademark of Advanced Micro Devices, Inc.
2
For Safety
This document explains the functions of and how to operate this product and the software, the setup from
installation until printing, information regarding maintenance, and solutions to various kinds of trouble. Be
sure to read this document thoroughly before use and to use this product properly.
You can easily setup this product using Install Navi.
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
Handling the product improperly by ignoring this symbol can lead to death or serious
injury.
WARNING
Handling the product improperly by ignoring this symbol can lead to injury and property damage.
CAUTION
Indicates supplementary notes and other useful information.
Cautions on Installation
Do not block the air vents of this product. Doing so can result in heat accumulated in the
product causing a fire. (
WARNING
CAUTION
Do not cover the product with a cloth or install it in a poorly-ventilated location. Make
sure to allow installation space as specified in this manual. (
Installation" on page 38
Do not install/store the product in an unstable location or in a location subject to vibration
from other devices. Equipment may fall or collapse, causing breakage and possible injury.
Do not install the product in a location exposed to oily smoke or dust, or in a humid location.
Doing so may cause electric shock or fire.
Use a natural posture when lifting this product. Lifting the product in an inappropriate pos-
ture may cause injury.
Do not carry this product alone. Two or more people are required while unpacking or moving
the product. The weight of this product is approximately 37 kg {81.57 lb}. (
Printer" on page 37
Hold the parts of the product specified in this manual when lifting up this product. Otherwise,
the product may fall or your finger may be caught when you lower the product, resulting in
injury. (
"Installing the Printer" on page 37)
While installing the printer, make sure that no cords or foreign objects are tucked under the
printer.
"Rear Side" on page 21)
"Location Appropriate for
)
"Installing the
)
3
Cautions on Power Supply
Do not allow dust or foreign materials to adhere to the power plug. Accumulated dust or
foreign material may cause electric shock or fire.
WARNING
Insert the power plug securely into the socket. Failure to insert the plug securely may
cause electric shock or fire.
Use only the power cable supplied with this product. In addition, use the supplied power
cable only for this product. Other use may cause electric shock or fire.
Do not use a damaged power cable. Doing so may cause electric shock or fire.
Contact qualified service personnel if the power cable is damaged. Observe the following points so as not to damage the power cable:
Do not modify the power cable.
Do not place heavy objects on the power cable.
Do not forcibly bend, twist or pull the power cable.
Do not locate the power plug near a heating device.
Do not hold the power plug with a wet hand. Doing so may cause electric shock.
Do not connect too many power cables to one outlet. Doing so may cause fire.
Disconnect the power plug from the outlet on a periodical basis, and clean the areas
around and between the blades. Leaving the power plug connected to the outlet for a
long period of time may cause dust to accumulate on the blade root, resulting in a short-
circuit or fire.
Hold the plug and do not pull the cable when disconnecting the power plug from the
outlet. Pulling the cable may damage the cable or deform the plug, causing electric
shock or fire.
CAUTION
To ensure safety, unplug this product before leaving it unused for an extended period.
4
Cautions on Handling
Do not use this product in a location with volatile substances such as alcohol or paint
thinner, or near fire. Doing so may cause electric shock or fire.
WARNING
Shut down the product immediately if it produces smoke, a strange odor, or unusual
noise. Continued use may cause electric shock or fire. Immediately unplug the product
when a fault or other problem occurs, and contact qualified service personnel.
Shut down the product immediately if water or other liquid spills into this product. Con-
tinued use may cause electric shock or fire. Immediately unplug the product and contact
qualified service personnel.
Never disassemble or repair this product. Tampering with this product may result in
injury or fire.
Do not use this product in an environment where inflammable gas or explosive gas may
exist. Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so may cause fire.
Do not connect cables in ways other than those mentioned in this manual. Doing so may
cause fire. It may also damage other devices.
Do not touch the areas inside the product other than those mentioned in this manual.
Doing so may cause electric shock or burns.
Do not insert metal or flammable materials, or allow them to fall into the product. Doing
so may cause electric shock or fire.
Use a power cable that has acquired a safety standard certification and has a power sup-
ply system (PE) terminal. Make sure you earth the terminal; otherwise it may cause electric shock.
CAUTION
Do not allow anyone to stand or place heavy objects on top of this product. Equipment may
fall or collapse, causing breakage and possible injury.
Install the cables and optional products in the proper direction according to the proper proce-
dures. Failure to install correctly may cause fire or injury. Follow the instructions in this manual
to install them properly.
Before moving the product, shut down and unplug the product, and make sure that all the
cables are disconnected. Failure to do so may damage a cable, causing electric shock or fire.
Do not store or transport the product in a tilted, standing or upside-down position. Doing so
may cause the ink to leak.
Using in the presence of silicon gas (silicon adhesive, silicon oil, silicon powder, etc.) including
siloxane and of malignant gas (nitric acid, hydrosulfuric, ammonia, chlorine, etc.) may cause
contact failure at contact points in a mechanical switch and a DC motor etc. in a short time
because of adhesion or oxidization of the insulation film.
If the printer is out of use for a prolonged period, it could develop problems due to dust build-
ing up on the external supply paper or entering through it, etc. Therefore, protect the printer
with a cover or similar, or remove the paper and store it in a dust-free place.
Do not allow a solvent that is based on benzene, thinner, toluene, or ketones to adhere to the
printer surface as they may deteriorate or damage plastic.
5
Cautions on the Ink Cartridge / Maintenance box
Do not touch IC chips on the ink cartridges or Maintenance box. Doing so may cause operat-
ing/printing malfunction.
CAUTION
This product uses ink cartridges equipped with an IC chip that monitors the amount of ink
used by each cartridge. Cartridges are usable even if they are removed and reinstalled. How-
ever, if an ink cartridge in which little amount of ink remains is removed and reinstalled, it may
not be usable. Some ink is consumed each time cartridges are installed because the product
automatically checks their reliability.
Install all ink cartridges. Printing is not possible even if only one ink cartridge is missing.
Since ink cartridges are designed to stop the operation before ink runs out completely to
maintain the quality of the print head, some ink remains in the used ink cartridge.
All the ink colors are consumed also for the maintenance operations when an ink cartridge is
replaced and for print head cleaning.
Flashing (Power) LED indicates that head cleaning, ink charging, or printing is in progress.
Do not open or close the Roll paper cover, Ink cartridge cover, or Maintenance box cover, or
turn off the power.
Do not turn off the product or open the ink cartridge cover while charging ink ( (Power)
LED is flashing). Opening the cover may cause the ink to be recharged, resulting in more ink
being consumed. Also, it may cause printing malfunction.
Even for monochrome printing (printing of monochrome image), all the ink colors are used in
an operation designed to maintain the printing and print head quality.
Do not disassemble the ink cartridges or Maintenance box, or supply or replace ink. If you dis-
assemble them, ink may get into your eyes or adhere to your skin. It may also prevent you from
printing correctly. Ink may leak and damage the printer.
Do not remodel the ink cartridge. Doing so may cause printing malfunction.
Use of an old ink cartridge may result in reduced print quality. Use it up within six months after
opening the package. The usage period for ink cartridges is printed on the packaging of indi-
vidual ink cartridges.
Do not reuse a maintenance box which has removed and detached a long period.
Store the ink cartridges or Maintenance box out of the reach of children. Do not drink ink.
If ink contacts your skin, eyes, or mouth, take the following actions.
When it gets onto your skin, immediately wash the area with soap and water.
When ink gets into your eyes, immediately flush them with water. Leaving the ink as is may
result in bloodshot eyes or mild inflammation. If something is wrong, immediately consult
with a doctor.
When ink gets into your mouth, immediately spit it and consult with a doctor.
Be careful when handling the ink cartridges or Maintenance box as if ink leaks and adheres to
clothes, it may not come off even after washing it.
There may be some ink around the ink supply port on the removed ink cartridge. Take care so
that it does not stain the desk or other surface.
Do not remove the ink cartridge or maintenance box, except when you replace it.
Do not open the ink cartridge package until you are ready to install it in the product.
Do not shake the ink cartridges or Maintenance box strongly. If you shake or swing them
strongly, or push the sides strongly, ink may leak from the cartridges or Maintenance box.
Do not push the supply port of the ink cartridges or Maintenance box as ink may leak.
6
CAUTION
autocutter blade
autocutter fixed blade
Do not allow foreign objects to fall into the cartridge installation section. Doing so may cause
printing malfunction. Remove any object that might have fallen into the installation section,
taking care not to damage the section.
Inside the ink cartridge holder that is in the printer where ink cartridges are stored has a nee-
dle for supplying ink to the printer. Do not insert your fingers and so on as it may stain.
When ink is charged for the first time (right after purchase), ink is consumed for filling the print
head nozzle (ink discharge holes) to get ready for printing. That is why the number of the
printable sheets may be fewer than for the cartridges to be installed later.
When using the printer for the first time, the replacement interval for the maintenance box is
shorter than usual as ink charging consumes the ink.
If you turn the power off the product using the power button, the print head is automatically
capped, which prevents the ink from drying. After installing the ink cartridges, be sure to turn
the power off using the power button when you are not using the product. Do not pull out the
power plug or trip the breaker while the power is on.
Printing on water-repellent paper such as art paper, which is slow-drying, may cause print
stains. Also, printing on glossy paper may cause finger prints on the paper or ink may adhere
to your fingers when you touch it. Select paper not to case print stains before use.
If you transport the printer without ink cartridges installed, ink may leak. Make sure the Ink
cartridges are installed when transporting the printer.
If you use a non-genuine Maintenance box that does not support this printer, it may affect the
printer or deteriorate the print quality and cause a non-returnable error, preventing the
printer's optimum performance. We recommend using a genuine Maintenance box.
Do not allow a solvent that is based on benzene, thinner, toluene, or ketones to adhere to the
ink cartridges or Maintenance box as it may deteriorate or damage plastic.
When disposing of the ink cartridges or Maintenance box, follow the laws, legislations, and
regulations of your country or community.
Caution Label
The caution label on the product indicates the following precaution.
Take care not to injure your fingers on the fixed blade of the autocutter.
CAUTION
7
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation devices
related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or
functional/precision devices, etc., you should use this product only after giving consideration to including failsafes and redundancies into your design to maintain safety and total system reliability. Because this product was
not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment,
main communication equipment, nuclear power control equipment, or medical equipment related to direct
medical care, etc., please make your own judgment on this product's suitability after a full evaluation.
8
About this Manual
Aim of the Manual
This manual was created to provide information on development, design, and installation of systems and development and design of printer applications for developers.
Manual Content
The manual is made up of the following sections:
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Appendix
Product Overview
Setup
Handling
Application Development Information
Product Specifications
9
Contents
■ For Safety................................................................................................................................. 3
Key to Symbols ....................................................................................................................................................................3
Cautions on Installation ...................................................................................................................................................3
Cautions on Power Supply ..............................................................................................................................................4
Cautions on Handling .......................................................................................................................................................5
Cautions on the Ink Cartridge / Maintenance box .................................................................................................6
Caution Label .......................................................................................................................................................................7
■ Restriction of Use ................................................................................................................... 8
■ About this Manual.................................................................................................................. 9
Aim of the Manual ..............................................................................................................................................................9
Manual Content ..................................................................................................................................................................9
■ Contents................................................................................................................................. 10
Product Overview.......................................................................................... 15
■ Features.................................................................................................................................. 15
Printing................................................................................................................................................................................ 15
Operability ......................................................................................................................................................................... 16
Reliability ............................................................................................................................................................................ 16
Easy setup........................................................................................................................................................................... 16
How to Print....................................................................................................................................................................... 16
Other Features .................................................................................................................................................................. 17
■ Part Names and Functions.................................................................................................. 18
Front Side............................................................................................................................................................................ 18
Operation Panel ............................................................................................................................................................... 19
Rear Side ............................................................................................................................................................................. 21
■ Nozzle Verification Technology ......................................................................................... 22
Setting the Nozzle Verification Technology ........................................................................................................... 22
Dot substitution ............................................................................................................................................................... 24
■ Periodic auto cleaning......................................................................................................... 25
■ Status/Error Indications ...................................................................................................... 26
Ink Cartridge and Maintenance Box Status............................................................................................................ 30
Beeper.................................................................................................................................................................................. 31
■ Reprint.................................................................................................................................... 32
10
Setup............................................................................................................... 33
■ Install Navi ............................................................................................................................. 34
■ Work flow to set up this product without using the Install Navi ................................ 35
■ Checking the Items Included in the Package.................................................................. 36
■ Installing the Printer............................................................................................................ 37
Location Appropriate for Installation ....................................................................................................................... 38
■ Connecting the Power Cable.............................................................................................. 39
■ Connecting the Interface Cable......................................................................................... 40
■ Turning On/Off...................................................................................................................... 41
Turning On ......................................................................................................................................................................... 41
Turning Off......................................................................................................................................................................... 41
■ Installing the Ink Cartridge ................................................................................................ 42
■ Installing the Maintenance box......................................................................................... 46
■ REWINDER.............................................................................................................................. 49
How to install the REWINDER ...................................................................................................................................... 49
Removing the rewinder................................................................................................................................................. 50
Attaching the paper leading edge to the rewinder ............................................................................................ 50
■ Setting the Paper.................................................................................................................. 52
Setting the Roll Paper .................................................................................................................................................... 52
Setting the Fanfold Paper............................................................................................................................................. 60
How to eject paper for paper replacement............................................................................................................ 61
Ejection Angle of Printed Paper ................................................................................................................................. 62
■ Printer settings ..................................................................................................................... 63
Language Setting ............................................................................................................................................................ 63
Time Setting ...................................................................................................................................................................... 64
Network settings.............................................................................................................................................................. 65
■ Paper settings ....................................................................................................................... 67
Set using a printer driver .............................................................................................................................................. 67
Setting using the PrinterSetting ................................................................................................................................ 70
Setting with the operation panel...............................................................................................................................73
■ Test printing .......................................................................................................................... 74
Test Printing....................................................................................................................................................................... 75
■ How to Display the Printer Driver ..................................................................................... 76
Handling ........................................................................................................ 77
■ List of printer setting items ................................................................................................ 77
■ Setting panel switch ............................................................................................................80
Printing the status sheet (Network settings) ......................................................................................................... 84
Favorite................................................................................................................................................................................ 85
Cutting the Incomplete Label .....................................................................................................................................86
11
■ PrinterSetting........................................................................................................................ 87
Starting the PrinterSetting ........................................................................................................................................... 88
Apply settings ................................................................................................................................................................... 90
Media settings .................................................................................................................................................................. 91
Layout settings ................................................................................................................................................................. 92
Position adjustment........................................................................................................................................................ 94
Print results adjustment ................................................................................................................................................ 96
Store data in the printer ................................................................................................................................................97
Background image settings ......................................................................................................................................... 98
Print head maintenance..............................................................................................................................................100
Printer settings ...............................................................................................................................................................101
Panel settings..................................................................................................................................................................102
Nozzle check settings...................................................................................................................................................103
Advanced settings.........................................................................................................................................................104
Initialize printer ..............................................................................................................................................................108
Printer information........................................................................................................................................................109
Settings save and restore............................................................................................................................................111
Option................................................................................................................................................................................112
■ Setting the Printer Driver.................................................................................................. 113
Favorite Setting ..............................................................................................................................................................113
User Defined Information ...........................................................................................................................................116
Exporting/ Importing Printer Driver Settings......................................................................................................116
Barcode Printing ............................................................................................................................................................119
2D symbol Printing .......................................................................................................................................................129
Barcode and 2D Symbol Font Printing on .NET Environment .......................................................................136
Banding Reduction .......................................................................................................................................................138
Start the PrinterSetting from the printer driver..................................................................................................139
Setting EPSON Status Monitor 3 ..............................................................................................................................140
Restricted items of printer drivers...........................................................................................................................146
■ EpsonNetConfig (Web version) ....................................................................................... 147
■ Setting the label size and paper layout for borderless printing ...............................151
Borderless Printing Concepts ....................................................................................................................................151
Label Media Design ......................................................................................................................................................152
Borderless Printing Settings ......................................................................................................................................152
■ USB Printer Class Device Replacement Service ............................................................157
Uninstallation of USB Printer Class Device Replacement Service ................................................................157
Restrictions in USB Printer Class Device Replacement Service .....................................................................158
■ Setting the Dip Switches...................................................................................................159
Setting Procedure..........................................................................................................................................................159
■ Cleaning the Printer...........................................................................................................160
Cleaning the autocutter ..............................................................................................................................................160
Cleaning the Internal Parts (Platen) ........................................................................................................................161
Cleaning the Internal Parts (Paper Path) ...............................................................................................................162
Cleaning the Printer Case ...........................................................................................................................................163
■ Long-term Storage of the Product After Ink Charging ...............................................164
Storing the product ......................................................................................................................................................164
Restart the printer after long-term storage .........................................................................................................165
12
■ Precautions when transporting ...................................................................................... 166
■ Troubleshooting................................................................................................................. 167
Error Processing ............................................................................................................................................................. 167
Warning Processing......................................................................................................................................................171
Printer Driver................................................................................................................................................................... 172
Poor print quality ..........................................................................................................................................................173
Unclean media ...............................................................................................................................................................176
Dirt inside the printer .................................................................................................................................................. 176
Printable area.................................................................................................................................................................. 176
Detection failure............................................................................................................................................................ 177
Continuous printing cannot be performed......................................................................................................... 178
External supply .............................................................................................................................................................. 178
Paper is jammed ............................................................................................................................................................ 179
Application Development Information.................................................... 183
■ How to Control the Printer ............................................................................................... 183
Using label printing application .............................................................................................................................. 183
Using the Epson Inkjet Label Printer SDK............................................................................................................. 184
Using the ESC/Label commands ............................................................................................................................. 184
Changing Printer Settings and Replacing the Printer......................................................................................184
■ Software and Manuals ...................................................................................................... 190
■ Installing software ............................................................................................................. 192
Software installation procedures ............................................................................................................................ 192
13
Appendix ...................................................................................................... 195
■ Product Specifications ......................................................................................................195
Operating Environment ..............................................................................................................................................197
Printing Specifications .................................................................................................................................................198
Paper Specifications .....................................................................................................................................................199
Paper detection method.............................................................................................................................................206
Print Area and Cutting Position................................................................................................................................207
Electrical Characteristics .............................................................................................................................................217
Reliability ..........................................................................................................................................................................218
Environmental Conditions .........................................................................................................................................219
External Dimensions.....................................................................................................................................................220
■ Consumable Product Specifications............................................................................... 223
Ink Cartridge....................................................................................................................................................................223
Maintenance Box ...........................................................................................................................................................223
■ Option Specifications ........................................................................................................ 224
Rewinder (TU-RC7508) ................................................................................................................................................224
■ LCD Display Specifications for the Number of Printed Copies..................................225
Display While Printing ..................................................................................................................................................225
Error Display While Printing .......................................................................................................................................225
Display When the Number of Printed Copies is Carried Up to 8 digits ......................................................225
■ Downloading Drivers, Utilities, and Manuals ............................................................... 226
■ Media detector and paper path settings when using label printing applications 227
Changing the media detector settings in BarTender .......................................................................................228
Changing the paper path settings in BarTender................................................................................................230
Changing the media detector settings in NiceLabel ........................................................................................231
Changing the paper path settings in NiceLabel.................................................................................................233
Changing the media detector settings in CODESOFT......................................................................................234
Changing the paper path settings in CODESOFT ..............................................................................................235
Changing the media detector settings in Loftware Spectrum .....................................................................236
Changing the paper path settings in Loftware Spectrum ..............................................................................237
Changing the media detector settings in Loftware Print Server..................................................................238
Changing the paper path settings in Loftware Print Server ..........................................................................240
■ For Inquiries ........................................................................................................................242
14
Chapter 1 Product Overview
Product Overview
This chapter describes features of the product.
Features
TM-C7500/TM-C7500G is a 4-color inkjet label printer that offers high processing speed, operability and reliability required for on-demand label printing.
Printing
High speed printing
Actualizes 300 mm/s high speed printing. (600 x 1200 dpi line inkjet printing)
A large capacity ink tank was adopted to reduce time lost from ink replacement.
Able to rewind roll paper after printing with the optional rewinder (Model No.: TU-RC7508).
Printing speed varies depending on the data transfer speed.
Printing speed varies depending on such operations as a print head maintenance and autocutting
operations, start/end processing for printing jobs, and periodic flushing.
Color Printing
4-color ink printing (Black, Cyan, Magenta, Yellow)
Resolution 600 x 1200 dpi
dpi: dots per 25.4 mm (dots per inch)
Supporting diverse media types
1
Supports 8-inch diameter roll paper and fanfold paper
Supports full-page labels with black mark and die-cut labels
Supports the gap between labels and blackmark position detection
TM-C7500 Series: Supports plain labels, matte labels and synthetic labels
TM-C7500G Series: Supports the plain labels, matte labels, synthetic labels, and the glossy labels
TM-C7500G Series is designed for the glossy label printing. If using paper other than the glossy label,
printing can be done although the printing color is light.
15
Operability
The functions of this product can be set with the operation panel and LCD display. Direct network setup (IP
address, etc.) is possible without connecting to a computer.
The status or error contents of this product are displayed on LCD. The status of this product can be checked
quickly with a beep sound or flashing of various LED.
Reliability
Uses pigment ink with superior resistance to light and water.
High reliability system equipped with the Nozzle Verification Technology makes printing with dropout noz-
zles unlikely to occur.
"Nozzle Verification Technology" on page 22
See
Easy setup
Using the CD-Rom that comes with the product, you can easily setup a printer driver, install software, or per-
form media settings and settings of this product.
How to Print
A Windows printer driver that can be used with Windows applications is available.
For the label printing applications listed below, we provide dedicated drivers for the TM-C7500/TM-C7500G
series. By installing these drivers, you can easily use all of the functions of the TM-C7500/TM-C7500G in
these label printing applications.
BarTender
NiceLabel
CODESOFT
Loftware Spectrum®
Loftware Print Server®
The printer driver has a built-in barcode font and can print high quality barcodes with superior readability.
Can be used from a .NET environment application.
Epson Inkjet Label Printer SDK (a Windows printer driver is used) that supports the customer's printing
application development is available.
The product can be directly controlled with commands (ESC/Label) from customer's application.
16
Chapter 1 Product Overview
Other Features
You can save settings such as the media type, the media size, the media source, media detection and the pre-
set image in [Favorite setting] and register it to the device to easily apply them by selecting them on the operation panel.
These settings can be applied when using applications developed by users or applications that support the
ZPL II command.
USB interface and Ethernet interface are standard. Can be used as a local printer of a computer or network
printer.
Includes an autocutter. Paper can be cut by a command from applications or panel switch operations.
Includes a beeper. Notifications are available for no media or low ink, error, end of printing, etc.
If printing is cancelled due to a no paper error, the incomplete label is cut by the auto-cutter during printing
to prevent the paper of the incomplete label from accidentally being used. For
detail, refer to
In case of a USB printer, because new print cues are generated when the damaged printer is replaced with
other printer, the settings of an application or printer driver become necessary.
This product provides the function (USB Printer Class Device Replacement Service) to replace a printer
without changing the settings of a computer or printer driver.
* This function can be set with product's firmware Ver.WAI32000 or later.
"Cutting the Incomplete Label" on page 86.
1
17
Part Names and Functions
Ink Cartridge Cover
Operation Panel
Front Cover
Rewinder Connection Cover
Maintenance Box Cover
Roll Paper Cover
Paper Set Cover
Front Side
Name Description
Operation Panel Perform various settings of this product.
For detail, see
Ink Cartridge Cover Open this cover to install/replace the ink cartridge.
Front Cover Open this cover to remove jammed paper.
Rewinder Connection Cover Open this cover to install the rewinder (option).
Maintenance Box Cover Open this cover to install/replace the maintenance box.
Roll Paper Cover Open this cover to set roll paper.
Paper Set Cover Open this cover to set roll paper or fanfold paper.
"Operation Panel" on page 19 .
18
Operation Panel
Status
Pause
Pause
Cancel
Menu
OK
Paper
Ink
KC YM M/B
Back Feed
Feed
Cut
Back Feed Button
Ink LED
Paper LED
Feed Button
Cut Button
Selection/Setting Button
Cancel Button
Pause Button
LCD
Status LED
(Power) Button
Pause LED
(Power) LED
Name Description
(Power) LED Lights when the printer is powered on.
Flashes during printing or ink charging.
Chapter 1 Product Overview
1
Pause LED Lights/Flashes while the printer is paused.
Status LED Lights/Flashes in blue when the printer is operating properly.
Lights/Flashes in amber when the printer has an error.
Paper LED Lights when the printer has no paper or jammed paper, or when the Paper Set Cover,
the Roll Paper Cover, or the Front Cover is open.
Ink LED Flashes in the following conditions:
Ink is low.
The maintenance box is nearly full.
Lights in the following conditions:
The ink cartridge cover/maintenance box cover is open.
No ink cartridge/maintenance box is set.
It is time to replace the ink cartridge/maintenance box.
LCD Displays the menus and messages.
See
"Ink Cartridge and Maintenance Box Status" on page 30
Pause Button Press this button during printing to pause printing after one page of data is printed.
Press this button while the printer is paused (while the Pause LED is on) to resume
printer operation and have the printer return to the print standby status.
Cancel Button Press this button for less than two seconds while the printer is paused (while the
Pause LED is on) to cancel the first print job. Press this button for two seconds or more
to cancel all the print jobs. However, any data that is transmitted shortly after job cancelation may fail to be canceled, and may be printed unintentionally.
The printer returns to the print standby status if the button is pressed while a menu is
being executed.
19
Name Description
(Power) Button Turns on/off the printer.
When the Dip switch 1 is ON, this product can be reset.
See "Setting the Dip Switches" on page 159
Selection/Setting Button Use this button to select/set the menus and items displayed on the LCD.
(Menu) Button: Displays the menu screen.
Button: Displays the previous menu.
/ Button: Use this button to select menus and items.
OK Button: Executes the selected menu and item.
Cut Button Cuts the paper.
Feed Button Press this button for less than three seconds to feed one page of paper.
Press this button for three seconds or more to feed the paper continuously.
Back Feed Button Press this button only when replacing paper.
After cutting the printed paper using the Cut button, hold down the Back Feed button to feed the paper backward so that you can pull out the paper.
However, to prevent paper jams, after you perform a back feed once, you cannot execute a back feed until the paper is set again.
When handling roll paper like setting it to the rewinder, do so after pausing printer operations tem-
porarily by pushing the Pause button.
When separating perforations of fanfold paper, do so after pausing printer operations temporarily
by pushing the Pause button or cutting the fanfold paper with the Cut button.
20
Rear Side
USB Connector
Ethernet Connector
Wire Saddle
AC Inlet
Air Vent
Dip Switch Cover
Dip Switch
Dip Switch Cover mounting screw
Name Description
USB Connector For connecting a USB cable.
Chapter 1 Product Overview
1
Ethernet Connector For connecting a LAN cable.
Wire Saddle Pass the USB cable through this saddle to prevent disconnection of the USB cable.
AC Inlet For connecting a power cable.
Air Vent Exhausts heat generated in the product to prevent an internal temperature rise. Allow
a clearance of 10 cm {3.94”} or more from the air vent to ensure ventilation when
installing the product.
Dip Switch Cover mounting
screw
Dip Switch Used when changing the function of the Power button.
Dip Switch Cover When operating the Dip Switch, remove the Dip Switch Cover Mounting Screw and
When setting the Power button operation to “Power switch disabled (Reset operation)”, make sure the
printer is not operating when turning the power OFF.
Remove the screw to open the Dip Switch Cover.
open the cover.
21
Nozzle Verification Technology
This product has an “Nozzle Verification Technology” that detects missing dots. You can select the “Nozzle Verification Technology Enable / Disable”, “Nozzle check interval” and/or “Threshold of clogged nozzles”, depending on level of requirement for missing dots.
And when unrecoverable clogging occurs, this printer is able to carry out supplemental printing using a nearby
nozzle.
If you set “Enable” for the nozzle clog auto supplement system, it will be possible to remedy a marked fall in
print quality and barcode quality due to an irrecoverably clogged nozzle.
Setting the Nozzle Verification Technology
If you set “Enable” for the Nozzle Verification Technology, in the cases described below or every time the number of printed copies in “Setting Nozzle check interval” has been reached, an auto nozzle check will be performed.
Starting a printing job or per printed sheets specified in the interval of Nozzle check interval
Power is turned ON
The maintenance box cover is closed
The roll paper cover or paper set cover is closed after a paper jam.
If the number of nozzle dropouts that is detected exceeds the “Threshold of clogged nozzles” that you have set,
auto head cleaning will be executed to eliminate dot dropout.
Perform a nozzle check even after auto cleaning, and if the number of dropouts does not fall below the set
“Threshold of clogged nozzles“, perform auto cleaning again.
CAUTION
This Nozzle Verification Technology cannot detect 100% of dot missing cases. It cannot detect 100%
of missing dots and ink droplet curvature.
Print head maintenance is executed for all heads simultaneously. It is not executed only for the
heads and ink in which nozzle clogging was detected.
The Nozzle Verification Technology uses a small amount of ink.
After detecting a missing dot, cleaning is performed automatically and ink is also used in the clean-
ing.
22
Setting the Nozzle Verification Technology Enable / Disable
Enable / Disable of Nozzle Verification Technology is set.
The factory setting is “Enable”.
Settings
It can be set from the setting menu of the product and PrinterSetting.
See
"Setting panel switch" on page 80 or "PrinterSetting" on page 87
Setting Nozzle check interval
Chapter 1 Product Overview
Every time the number of printed copies has been reached, the printing operation will be stopped temporarily
and the device will perform an auto nozzle check.
Settings
It can be set from the setting menu of the product and PrinterSetting.
Able to set in the unit of pages from 1 to 500
See
"Setting panel switch" on page 80 or "PrinterSetting" on page 87
Setting Threshold of clogged nozzles
Set the allowable number of nozzle dropouts when executing a Nozzle Verification Technology. When the number of nozzle dropouts exceeds the value, a head cleaning is executed.
If the number of clogged nozzles does not reach this value, the dot substitution function is activated instead of
performing head cleaning.
Settings
It can be set from the setting menu of the product and PrinterSetting.
Can be set between 0 to 10 nozzles
See
"Setting panel switch" on page 80 or "PrinterSetting" on page 87
1
The allowable number of nozzle dropouts is the total for the nozzles
for all four colors (CMYK).
The value initially set for the allowable number of nozzle dropouts is "6".
23
Dot substitution
The dot substitution is a function that performs complementary printing using the nearby nozzles when nozzles
are clogged.
The maximum number of clogged nozzles that can be automatically supplemented is 16. However, supplementation cannot be performed adequately in the case of clogging of an adjacent nozzle.
Note that in the case of more than 16 clogged nozzles, supplementation for 16 nozzles will be implemented.
After that, printing can continue.
This function does not become enabled even when setting the dot substitution to enable if the Nozzle Verification Technology is disabled.
This function does not completely remedy falls in print quality, barcode quality and so forth.
This system carries out supplementation according to nozzle dropout information known at the
start of printing, and therefore is not able to supplement nozzle dropout that occurs during printing.
Settings
It can be set from the setting menu of this product and PrinterSetting.
The factory setting is “On”.
See
"Setting panel switch" on page 80 or "PrinterSetting" on page 87
24
Chapter 1 Product Overview
Periodic auto cleaning
A periodic auto cleaning can be executed to maintain the printer heads in good condition.
A periodic auto cleaning takes 2 to 30 minutes. No printing can be performed during the cleaning.
You can set the time for implementation of periodic auto cleaning.
If periodic auto cleaning implementation time setting is disabled, periodic auto cleaning will be implemented at
a time that the printer judges necessary, for example when a fixed time has elapsed since the previous periodic
auto cleaning.
If the power is off at the time you set, the periodic auto cleaning will be implemented the next time
the power is turned on.
Periodic auto cleaning may sometimes be implemented when the power is turned on after having
been off for an extended period.
1
25
Status/Error Indications
The printer status is indicated by a combination of LED lighting/flashing and LCD indication.
When an error occurs, you can find out the cause and the remedy from the LED & LCD indication for the error.
The color of marks in the Table represents the LED color of the product.
The marks in the Table indicate the following status respectively.
●:Lit up
✓:Off
▼: Flashing (Normal)
▲:Flashing (Fast)
- : No change
LED
LCD Printer Status Description
Ink LED
Paper LED
Pause LED
Status LED
(Power) LED
▼● ✓✓✓
▼● ✓✓✓
▼● ---
▲● ---
●●---
●●---
■■■■■■■■■■■■■■■■
■■■■■■■■■■■■■■■■
EPSON
TM-C****
INITIALIZING
* * * * *
POWER OFF
* * * * *
READY
* * * * *
POWER SAVING
* * * * *
For 2 seconds after the
power is turned ON
For 2 to 4 seconds after
the power is turned ON
4 seconds after the power
is turned ON and until the
printer switches to the
idling status
Performing the powering
off process
Idling The state in which printing is possible.
Idling (with power saving) If the product does not operate for 30
-
The model name is displayed on LCD.
The LCD displays the remaining level of
ink and the available amount of space in
the maintenance box.
During this time, do not forcibly turn the
power OFF, such as by pulling out the AC
power Doing so can cause ink nozzle
dropouts.
During the time, the following operations can be done.
Turn off the product
Transition to pause status
Transition to setting mode
Feed, Back feed, or Auto cut the paper
minutes or more while the power is ON,
it moves to the power saving mode.
▼● ---
▼● ---
26
PRINTING
* * * * *
WORKING
* * * * *
Printing A beep sounds when printing is done.
After printing is done, the
printer moves to idling
(Power) LED
Status LED
LED
Chapter 1 Product Overview
LCD Printer Status Description
Ink LED
Paper LED
Pause LED
● - ● --
●✓---
● - ● --
● ● ---
● ● ---
● ●●--
PAU S E
* * * * *
MENU
* * * * *
CANCELING JOB
* * * * *
PRINTING-NOZZLE
CHECK DISABLED
* * * * *
NOZZLE CLOGGED
* * * * *
NOZZLE CLOGGED
CHECK THE PRINT
PRESS PAUSE
TO CONTINUE
Pause When the Pause button is pushed during
printing, the printer becomes this status.
It is possible to go to the setting mode
from this state.
Menu When the Menu button is pushed, the
printer becomes this status.
Canceling the jobs When the Cancel button is pushed
during printing, print jobs are canceled,
printing is interrupted and print data
inside the printer are deleted.
Nozzle Verification Technology is disable (*1)
Unrecoverable nozzle
dropouts happen (*1)
Nozzle clogged (*1) Printing is paused temporarily, since noz-
When dot dropouts cannot be detected
due to low environmental temperature,
the LCD display shows a message. Printing continues.
This display is shown when unrecoverable nozzle dropouts happen. Printing
continues.
zle dropouts happened during printing.
Printing restarts when the Pause button
is pushed. When canceling printing, push
and hold the CANCEL button for two seconds or more before pushing the Pause
button.
button and button switch the
LCD display.
1
● ▼● --
● ▼● --
● ▼● --
● ▼● - ●
● ▼● - ●
● ▼● ● -
ROLL COVER OPEN
* * * * *
FRONT COVER OPEN
* * * * *
PAPER COVER OPEN
* * * * *
MAINTENANCE BOX
COVER OPEN
* * * * *
INK CARTRIDGE COVER
OPEN
* * * * *
MEDIA DETECTION
ERROR
* * * * *
Roll paper cover open (*1) The Roll paper cover is open.
Front cover open (*1) The Front cover is open.
Paper cover open (*1) The Paper set cover is open.
Maintenance box cover
open error (*1)
Ink cartridge cover open
error (*1)
Media detection error (*1) The printer media detector's setting and
The Maintenance box cover is open.
The Ink cartridge cover is open.
the media in the printer are different.
button can be used to move to the
setting mode and set the media detector.
27
(Power) LED
Status LED
LED
LCD Printer Status Description
Ink LED
Paper LED
Pause LED
● ▼● ● -
● --● -
● ▼● ● -
● ▼● ● -
● ▼● ● -
● ▼● ● -
● ----
MEDIA DETECTION
ERROR
* * * * *
NO PAPER
* * * * *
MEDIA SIZE ERROR
* * * * ## *
NO PAPER ERROR
* * * * *
PAPER JAM ERROR
* * * * ## *
PAPER REMOVAL
ERROR
* * * * *
CUT UNAVAILABLE
* * * * *
Media detection error (*1) The media type settings of the printer
and the media in the printer are different.
button can be used to move to the
setting mode and set the media type.
No paper (*1) No paper is available.
Media size error (*1) The media size settings of the printer and
the size of the media in the printer are
different.
No paper error (*1) No paper is available.
Paper jam error (*1) The paper is jammed.
Paper removal error (*1) Printing ended when the last edge is
removed from the core during printing.
Jobs still printing end and then the paper
removal error occurs.
In cutter unavailable state
(*1)
Autocutting is being performed 2 or
more times with the paper in the same
position.
● ▼● - ●
▼● ---
▼● ---
● ---▼
● ▼● - ●
● ▼● - ●
NO INK CARTRIDGE
* * * * *
INK CHARGING
* * * * *
HEAD MAINTENANCE
* * * * *
INK LOW (*2)
* * * * *
REPLACE INK (*3)
* * * * *
INK CARTRIDGE READ
ERROR
* * * * *
No ink cartridge (*1) An ink cartridge is not loaded.
Ink charging Performing ink charging (initial charge).
Caution: Do not turn this product's
power OFF until it is finished.
Executing ink sequence Printer head maintenance is being exe-
cuted.
Caution: Do not turn this product's
power OFF until it is finished.
Ink is running low (*1) The level of ink indicated in the LCD dis-
play is low and ink cartridges need to be
changed soon. Printing is possible.
Ink cartridge is expended
(*1)
Ink cartridge reading
error (*1)
The ink cartridges indicated in the LCD
display need to be changed. Check the
target ink on the LCD screen.
The ink cartridge information could not
be read.
28
(Power) LED
Status LED
LED
Chapter 1 Product Overview
LCD Printer Status Description
Ink LED
Paper LED
Pause LED
● ---●
● ▼● - ●
● ▼● - ●
● ---▼
NON-GENUINE
CARTRIDGE MAY
NOT PERFORM AT
OPTIMUM LEVEL
CONTINUE?
YES
CONTINUE?
NO
PLEASE USE
GENUINE EPSON
INK CARTRIDGE
* * * * *
NO MAINTENANCE
BOX
* * * * *
MAINTENANCE BOX
ERROR
* * * * *
MAINTENANCE BOX
NEAR FULL
* * * * *
Non-genuine cartridge
(*1)
Maintenance box not
loaded (*1)
Maintenance box reading
error (*1)
Maintenance box near full
(*1)
Non-genuine ink cartridge is used.
1
The maintenance box is not loaded
The maintenance box error occurred.
The maintenance box has almost no free
space left.
Maintenance box full (*1) The maintenance box has no free space
left.
Memory over-capacity This occurs when creating a file that
exceeds the available size of this product's built-in storage (SD, built-in RAM).
The product is near the
end of its service life (*1)
The product is beyond its
service life.
Malfunction (*1)
Fatal error (*1) A fatal error occurred in the printer. No
The maintenance service of the printer is
due soon. Printing is possible.
Printer maintenance is necessary. No
printing can be performed.
printing can be performed. Repairs are
required.
● ▼● - ●
● ●●--
● ----
▼ ▼▼▼▼
▼ ▼▼▼▼
REPLACE MAINTENANCE BOX
* * * * *
MEMORY FULL
WRITE FAILURE
PRESS PAUSE
TO CONTINUE
SERVICE REQUIRED
SOON
* * * * ## *
SERVICE REQUIRED
* * * * ## *
PRINTER ERROR
* * * * ## *
*1: Recovery method: See "Troubleshooting" on page 167
*2: When the firmware version is WAI32500 or earlier, "INK CARTRIDGE NEAR EMPTY" is displayed.
*3: When the firmware version is WAI32500 or earlier, "INK CARTRIDGE EMPTY" is displayed.
29
Ink Cartridge and Maintenance Box Status
Amount used for the maintenance box
Amount remaining for the ink cartridge
(black ink, cyan ink, magenta ink, yellow ink)
displays the status of the
ink cartridges and maintenance box
Row 2:
displays the
printer’s status
Row 1:
You can check the status of the printer, the ink cartridges, and the maintenance box from the LCD.
Display of the ink cartridge, maintenance box status
Displays the status of ink cartridges and maintenance box with icons.
Icon Status
Display of amount remaining for the ink cartridge
Display of free space in the maintenance box
Display for “Ink cartridge low”
Display for “Maintenance box near full”
Display for “Replace ink cartridge”
Display for “Replace maintenance box”
Display for “No ink cartridge”
Display for “Ink cartridge read error”
Display for “No maintenance box”
Display for “Maintenance box read area”
30
Chapter 1 Product Overview
Beeper
The pattern of beeper sound is shown in the below table. The beeper continues to beep until all the causes of
error are removed.
Frequency: Fixed to approximately 2.5 kHz
Volume control: 5 levels on the software (you can turn the sound off)
Number
Sounding
period
Silent
period
of the pat-
tern
repeated
Overall
time
Number of
times repeated
Printer event
500 ms 200 ms 5 6 seconds
100 ms 100 ms 5 1 second 1
Until the error fac-
tor is removed.
Service required
Printer error
Replace ink cartridge
Replace maintenance box
Media detection error
Media size error
Paper jam error
Paper removal error
No paper error
Ink cartridge cover open
Maintenance box cover open
Paper set cover open
Roll paper cover open
Front cover open
Auto loading failure
Storage capacity over
No ink cartridge
No maintenance box
Ink cartridge read error
Maintenance box read error
1
1 second - None - 1 Printing finished
Operation panel sound volume
100 ms - None - 1
change
Auto loading successes
31
Reprint
Paper feed direction
Printer
Not included
in reprinting
Included
in reprinting
Included
in reprinting
Yellow head
Magenta head
Cyan head
Black head
Reprinting is carried out when an error other than a fatal error or maintenance error occurs during printing.
“During printing” means the time from paper loading up until the yellow head’s printing operation
ends.
This printer employs the 4-color line printing method, and so the reprinting will print one or more
(depending on the length of the labels used) unfinished pages in which printing by some of the
heads only is completed.
Reprinting is carried out in units of pages.
If an error that is the cause of reprint is cleared by canceling the job, printer reset, or power on/off,
the printer does not perform reprint.
32
Chapter 2 Setup
Setup
This chapter describes the installation and setup of the product and peripherals necessary before using this
product.
This product can be set up using the following methods.
Perform setup following the Install Navi on the included CD-ROM. (
Use the computer to start the Install Navi on the included CD-ROM and follow the procedure to set up this
product.
Setup this product without using the Install Navi. (
page 35)
page 34)
2
33
Install Navi
By using the Install Navi, this product can be set following the steps shown on the screen.
Unpacking and Installing the this product in advance. See the following for details.
Checking the Items Included in the Package (page 36)
Installing the Printer (page 37)
The setup procedure is as follows.
Turn on the computer.
1
Check that the product's power is OFF.
2
Make sure the printer's power is OFF.
Insert the CD-ROM in your computer and the Launcher automatically starts.
3
Click [Printer Setup] to start the Install Navi.
When the Install Navi is executed, the following screen is displayed. Agree to the
4
SOFTWARE LICENSE AGREEMENT and click [Next]. Follow the instructions on the
screen from here on to setup this product.
One of the setup steps of Install Navi is "Software installation" in which printer drivers, PrinterSetting and other
software can be installed.
The product can be setup without installation. Also, the software can be installed later.
See the following if you are installing the rewinder.
How to install the REWINDER (page 49)
Attaching the paper leading edge to the rewinder (page 50)
This completes the setup of the product.
34
Chapter 2 Setup
3. Connecting the Power Cable (page 39)
2. Installing the Printer (page 37)
1. Checking the Items Included in the Package (page 36)
4. Connecting the Interface Cable (page 40)
5. Installing the Ink Cartridge (page 42)
8. Attaching the paper leading edge to the rewinder (page 50)
7. Setting the Paper (page 52)
9. Printer settings (page 63)
10. Paper settings (page 67)
11. Test printing (page 74)
Completing Setup
6. How to install the REWINDER (page 49)
Work flow to set up this product without using the Install Navi
This chapter explains the installation and settings for this product and the peripherals necessary before using
this product.
2
Please check the printing result depending on the environment after setup, you want to use.
35
Checking the Items Included in the Package
When using the printer for the first time, check the items included in the package.
The items included in the package are as follows:
ABCD
EF
G
A TM-C7500 Series B Ink cartridge(C, M, Y, K) *
D USB cable E Roll paper F AC cable
G Cushioning material *
*1 It can be used for initial ink charging.
*2 This is required when re-shipping the product. Keep it in a safe place.
2
1
CCD-ROM
36
Installing the Printer
Secure sufficient space in a location appropriate for installation.
Two people are required to lift up this product.
CAUTION
Chapter 2 Setup
The weight of this product is approximately 37 kg {81.57 lb}. When lifting up this product, place the
product between two people as shown in the figure below and hold the recessed areas on both
sides of the product. Carrying the product by holding other areas may damage the product. When
placing the product on the floor, be careful not to get your fingers caught between the product
and the installation surface.
Lift up this product in a natural posture, for example, bending your knees a sufficient amount.
Lifting the product in an inappropriate posture may cause injury to the worker or damage to the
product.
Do not tilt the product more than 10 degrees in any direction while carrying it. Doing so may cause
an accident.
When transporting this printer, do not put it upside down or topple over sideways.
Do not place anything that weighs more than 10 kg on top of the printer. The printer may be
damaged if an excessive force is applied.
Do not install the printer at a high location where it may fall during operations.
Do not install the printer at a location that is subject to vibration or impact. Make sure that the
printer is installed at a location that is not subject to vibration or impact during operations. If
vibration or impact was applied to the printer during operations, nozzle verification may be
performed repeatedly to avoid malfunction of the Nozzle Verification Technology. When nozzle
verification is performed repeatedly, it may take longer to process the operations and throughput
may decline.
While installing the printer, make sure that no cords or foreign objects are tucked under the printer.
Be careful not to apply a strong impact to the printer during operations or processing as it may
affect printing.
2
37
Location Appropriate for Installation
Install this product in a location as follows:
On a level and stable surface that can support the weight of the product (approx. 37 kg {81.57 lb}).
On an area larger than the bottom surface of the product.
In a well-ventilated location with a clearance of 10 cm {3.94”} or more from the air vent on the rear side of the
product.
In a location free of vibration and impacts.
In a location where a dedicated power outlet is available.
In a location where you can set and remove paper without difficulty.
In a location with sufficient space around the product to allow for installation of accessories, replacement of
consumable products, and daily cleaning.
In a location meeting the following conditions:
Temperature
Humidity
Operating: 5 to 35°C {41 to 95°F} Storage: -20 to 40°C {-4 to 104°F} (At 40°C {104°F}: up
to 1 month)
Operating: 20 to 80% RH Storage: 5 to 85%RH (No condensation)
38
Connecting the Power Cable
Connect the power cable by following the steps below.
Use only AC 100 V for the power supply. Using other type of power supply may cause electric shock
or fire.
WARNING
Insert the power cable connector into the AC inlet on the product securely to the bot-
1
tom.
Fully insert the power plug securely into the outlet.
2
Be sure to install this product in the vicinity of a power outlet so that you can immediately unplug
the product if some fault or other problem occurs.
Chapter 2 Setup
2
39
Connecting the Interface Cable
Wire Saddle
Connect the interface cable to be used to the connector on the rear side of the printer.
When using a USB cable, pass the cable through the wire saddle to prevent accidental disconnection.
CAUTION
40
Turning On/Off
This section describes how to turn on/off the product.
Turning On
Chapter 2 Setup
1
2
Turning Off
1
Press (Power) button.
(Power) LED lights up and the power turns on.
Hold down (Power) button for one second or more.
2
2
(Power) LED turns off and the power turns off.
41
Installing the Ink Cartridge
Install the ink cartridge by following the steps below.
Read the handling instructions carefully before installing the ink cartridge.
See "Cautions on the Ink Cartridge / Maintenance box" on page 6
CAUTION
Turn on the product.
1
Open the ink cartridge cover.
2
or "Ink Cartridge" on page 223.
Shake the ink cartridge package four or five times before opening it.
3
42
Push all the ink cartridges of the four colors gently into the product until they click in
4
place. Check the color of the ink cartridge label and of the ink cartridge holder label,
and set the cartridges to each matching color.
Chapter 2 Setup
2
43
Close the ink cartridge cover.
5
Press the Pause button.
6
Ink charging starts. The (Power) LED flashes during ink charging.
Never open any cover on the product or turn off the product during ink charging (while the
(Power) LED is flashing). Doing so during ink charging will consume a large amount of ink, which
CAUTION
may require replacement of the ink cartridge before completion of charging.
44
The ink cartridge included in the product package is used for initial charging. The printer uses ink to
prepare for printing when the ink cartridge is installed for the first time.
It takes at least 10 minutes to charge ink. The ink charging time varies depending on the conditions.
When ink charging completes, the (Power) LED changes from flashing to on.
7
Chapter 2 Setup
Replacing the ink cartridge
As the product is being used, the status of the ink cartridge changes as shown below.
Ink is running low
Ink cartridge is expended
Ink is running low
When any of the ink is running low, the LED flashes and the icon [ ] is displayed on the LCD.
An ink cartridge of that color should be prepared for replacement.
The number of printable papers that can be printed before ink cartridge replacement depends on usage
conditions.
When “INK LOW LED” is set to not be displayed, the Ink LED does not flash.
Ink cartridge is expended
When any of the ink cartridges is expended, the LED is lit, the icon [ ] is displayed on the LCD, and the printer
changes to offline.
Change to an ink cartridge with enough ink level using the following steps.
Check that the Ink LED is ON. Also, check the ink cartridge to be replaced with the
1
LCD display.
Open the ink cartridge cover.
2
Push the ink cartridge to be replaced slowly. After making sure that its lock is
3
unlocked, pull the ink cartridge out toward you.
Shake the ink cartridge package four or five times before opening it.
4
Push the ink cartridge into the product slowly until you hear the click sound.
5
Close the ink cartridge cover.
6
2
When replacement of the ink cartridge is complete, the Ink LED becomes OFF.
7
The product switches to the pause state. Push the Pause button to release it, and the
8
product returns to the idle state.
45
Installing the Maintenance box
The Maintenance box is already installed when the product is shipped.
Read the handling instructions carefully before installing the Maintenance box.
See "Cautions on the Ink Cartridge / Maintenance box" on page 6
CAUTION
Replacing Maintenance Box
While using the product, waste ink is collected in the Maintenance box. The status of the Maintenance box is
shown as follows.
MB NEAR FULL
REPLACE MB
MB NEAR FULL
When there is not much free space in the maintenance box, the Ink LED flashes and [MB NEAR FULL] is
displayed on the LCD.
When “MB NEAR FULL” is displayed, prepare to replace the maintenance box.
The number of papers that can be printed before status changes from “MB NEAR FULL” to “REPLACE MB”
depends on usage conditions.
.
When “INK LOW LED” is set to not be displayed, the Ink LED does not flash.
46
Chapter 2 Setup
REPLACE MB
When there is no more free space in the maintenance box, the Ink LED is lit, [REPLACE MB] is displayed on
the LCD and the product changes to offline.
Change to a Maintenance box with enough free space using the following steps.
Check that the INK LED on the printer is lit up, and check that the maintenance box
1
displays “REPLACE MAINT B” on the LCD.
Open the maintenance box cover towards you.
2
2
Pull out the used maintenance box towards you.
3
47
Put the maintenance box into the plastic bag for disposal of used maintenance box.
4
Push the new maintenance box gently in, with its labeled surface upward.
5
Close the maintenance box cover.
6
When the maintenance box replacement is completed, the INK LED turns off, and
7
printing can be performed.
The product goes into the pause state. Push the Pause button to release it, and the
8
product returns to the idle state.
48
REWINDER
How to install the REWINDER
Install the rewinder with the following steps.
Open the rewinder connection cover on the front of the printer.
1
Chapter 2 Setup
2
Insert the rewinder's power transmission gear into the cover opening.
2
Make sure that the mark at the bottom of the rewinder is aligned with the plate edge.
49
Removing the rewinder
Pull the rewinder's lever in the direction of the arrow below, and remove the rewinder from the printer.
Attaching the paper leading edge to the rewinder
Attach the paper to the rewinder with the following steps.
Remove the rewinder's flange.
1
50
Press the Feed button and bring out approx. 800 mm {31.50"} of paper from this
2
product.
Pass the paper under the roller and onto the rewinder, as in the figure below.
3
Fix the tip of the paper to the core or insert it into the gap of the rotation axis.
4
If a roll core is used:
Fasten the paper leading edge to the core with tape, then turn the rewinder flange (roughly 2 rotations) to take up the slack paper.
If no roll core is used:
Insert the paper leading edge into the slot in the rewinder's spindle, then turn the rewinder flange
(roughly 2 rotations) to take up the slack paper.
Chapter 2 Setup
2
Install the rewinder flange.
5
Do not forget to install the rewinder flange. Bulging and other winding abnormalities will occur if
the flange is not installed.
Rewinded roll paper may be rolled more loosely than roll paper before printing. If attaching this to
a postprocessing device, we recommend performing preprocessing to tighten the roll paper.
51
Setting the Paper
Setting the Roll Paper
Set the roll paper by following the steps below.
Turn on the product.
1
Open the paper set cover.
2
Open the roll paper cover.
3
52
Pull out the roll paper flange while holding the release lever of the roll paper flange
Roll Paper Flange
Release Lever
Spindle
4
between your fingers.
Chapter 2 Setup
2
Attach the roll paper to the spindle, and push the core of the roll paper as far as pos-
5
sible so that it is securely fit it into place.
53
Pull out the end of roll paper about 300 mm {11.8"} in order for the paper auto feed-
300 mm
About
Roll Paper Flange
Release Lever
6
ing in the step 12 to go smoothly.
Attach the roll paper flange to the spindle while holding the release lever of the roll
7
paper flange between your fingers. Push the flange to the bottom to align it with the
roll paper width.
54
Open the paper hold inside the paper set cover.
Paper Hold
Paper Guide (a)
Mark
8
Chapter 2 Setup
2
Insert the paper along the paper guide (a). Align the end of the paper with mark.
9
Check to make sure there are no deformities, such as folds, rips, wrinkles, or peeling, in the edge of
CAUTION
the paper. If you insert paper that is deformed, it could cause improper paper feeding, misaligned
printing, or paper jams.
55
Hold down the paper so it does not move around. Move the paper guide (b) to align it
Lever
Paper Guide (b)
Guide panel
Paper Guide (b)
10
with the paper width while pushing the paper guide (b) lever.
Adjust the guide panel of the paper guide (b) so that it aligns perfectly with the edge
11
of the paper.
56
CAUTION
Do not allow a gap to occur between the guide
panel and the edge of the paper.
Do not press the guide panel strongly against the edge
of the paper.
Paper Feed Slot
Chapter 2 Setup
If the guide panel does not match the paper width, it could cause misaligned printing or paper jams.
Be careful of the following.
2
Insert the end of the paper into the paper feed slot. The paper starts to feed automatically
12
after about 4 cm is inserted.
the Paper LED stays on, the paper is not set properly. Set the paper again.
The Paper LED turns off when the paper is set properly. If
57
Close the paper hold.
Paper Hold
Edge of the paper
Guide panel (paper guide (b))
Gap
13
CAUTION
When you close the paper hold, a gap of about 0.5 mm will automatically occur between the guide
panel of the paper guide (b) and the edge of the paper. Paper will be fed properly with this gap.
After closing the paper hold, check if there is a gap between the guide panel and the edge of the
paper. If there is no gap, it might cause misaligned printing or paper jams. Return to step 8.
0.5 mm
{0.02"}
58
If the paper is loose, turn the roll paper flange in the direction of the arrow to tighten
14
the paper.
Close the roll paper cover.
15
Chapter 2 Setup
2
Close the paper set cover.
16
Press the Pause button.
17
59
Setting the Fanfold Paper
15 mm {0.59” }
Set the fanfold paper by following the steps below.
Turn on the product.
1
Open the paper set cover.
2
Set the fanfold paper referring to Step 8 to 12 in " Setting the Roll Paper".
3
Close the paper set cover.
4
Place the fanfold paper straight 15 mm or more away from the rear side of the prod-
5
uct. Also, for the paper width direction, match it to the standard marking on the rear
side of the product.
Press the Pause button.
6
60
How to eject paper for paper replacement
Paper Hold
Discharge the paper with the following steps.
Turn on the product.
1
Cut the paper, using the Cut button.
2
Press the Back Feed button for 1 second or longer.
3
Open the paper set cover.
4
Open the paper guide's two paper hold levers, and remove the paper.
5
In the case of fanfold paper, that completes paper ejection.
Chapter 2 Setup
2
In the case of roll paper, open the roll paper cover and take the flange off.
6
While holding the release lever of the roll paper flange, pull out the roll paper flange.
7
Then, pull the roll paper out.
61
Ejection Angle of Printed Paper
Make sure paper is ejected straight from the paper ejection guides, as shown in the illustration.
If paper is not ejected straight due to such causes as an obstruction, the printing result may be distorted.
When resuming printing, the paper is fed in the reverse direction to adjust the printing position to
the next label, and the label is pulled into the printer. Therefore, when the printer is installed away
from the computer as the case of an Ethernet interface, neither the timing of start of printing nor
the timing of the label being pulled into the printer is clear to the printer user. In such a case, if you
want to carry out an operation that involves handling the ejected paper, such as setting it in the
rewinder, press the Pause button to stop printer operation before carrying out the operation.
Similarly, if you need to separate the fanfold paper along its perforated line by hand, press the
Pause button to stop printer operation and prevent a paper jam resulting from reverse feed during
separation by hand, before carrying out the operation. Alternatively, use the Cut button to
execute fanfold paper separation operation.
Do not touch the paper while printing. Doing so may result in misalignment of the paper, causing
a possible paper jam and shifting of print position.
62
Chapter 2 Setup
Printer settings
Various settings of the product can be done from the menu screen. This section explains basic setting
procedures.
Language Setting
Set the language used for the messages displayed on the LCD by following the steps below.
Turn on the product.
1
2
3
4
5
6
Press the (Menu) button to display the menu.
Select [PRINTER SETUP3] and press the OK button.
Select [LANGUAGE] and press the OK button.
Select the language to be used. The following languages are available:
Japanese
English
French
German
Dutch
Italian
Spanish
Portuguese
Press the OK button. This completes language setting.
2
63
Time Setting
Set the current date and time by following the steps below.
Turn on the product.
1
2
3
4
5
6
Press the (Menu) button to display the menu.
Select [PRINTER SETUP3] and press the OK button.
Select [CLOCK] and press the OK button.
Enter the current date and time.
Use the button to select a number and the buttons to select the
item to be changed.
Press the OK button. This completes time setting.
64
Network settings
Set the IP address of the product following the steps below.
When using the product with an Ethernet connection, it is necessary to setup the network. When
using with a USB connection, network settings are not necessary.
When performing network settings, obtain the necessary information from a network
administrator.
The network setting can be checked by printing the status sheet.
See
"Printing the status sheet (Network settings)" on page 84.
Turn on the product.
1
Chapter 2 Setup
2
3
4
5
6
7
8
Press the (Menu) button to display the menu.
Select [I/F SETUP] and press the OK button.
Select [NETWORK SETUP] and press the OK button.
Select [IP ADDRESS] and press the OK button.
Select [AUTO] or [MANUAL].
When [AUTO] is selected, the network settings are complete.
When [MANUAL] is selected, go to Step 7 and set IP address, etc.
Select [IP ADDRESS] and press the OK button.
Enter the IP address.
Use the button to select a number and the buttons to select the
digit to be changed.
2
Press the OK button.
9
Select [SUBNET MASK] and press the OK button.
10
Enter the Subnet mask.
11
For the input method, refer to the input of the IP address in Step 8.
65
Press the OK button.
12
Select [DEFAULT GATEWAY] and press the OK button.
13
Enter the Default gateway.
14
For the input method, refer to the input of the IP address in Step 8.
Press the OK button.
15
66
Paper settings
The media source, media type, media form and media detection are set.
When using a Windows driver:
See
"Set using a printer driver" on page 67
When not using a Windows driver:
See
"Setting using the PrinterSetting" on page 70
When setting up in an environment not connected to a computer:
"Setting with the operation panel" on page 73
See
Set using a printer driver
Turn on the product.
1
Display the printer driver window.
2
See "How to Display the Printer Driver" on page 76
Chapter 2 Setup
2
67
Click [Media Detection].
3
The "Media Detection Settings" screen is displayed. Select the Media source and
4
Media Detection, and click [OK].
Click [User Defined].
5
The “User Defined Media Layout” screen is displayed.
6
Enter Media Layout Name.
7
If there is an existing defined media layout, you can create a new layout based on the defined media
layout.
68
Select [Media Form].
8
Enter the size of the paper.
9
When enlarging the print area, put a checkmark in [Borderless Printing] to eliminate margins.
When the margins are zero, the print may extend outside of the media/label. Use it accordingly.
When [Borderless Printing] is checked, [Feather Edges] can be checked.
When [Feather Edges] is checked, gradation processing is performed on the margin areas.
Irrespective of the [Borderless Printing] enabled/disabled setting, margins of 1.5 mm are added to
the Full-page label printing area top and bottom.
Chapter 2 Setup
2
Click [Add]. User Defied Media will be registered and displayed on the list of [Defined
10
Media Layout].
Click [Close].
11
From [Media Layout], select the newly created media layout.
12
Select [Media Coating Type].
13
If using other than genuine paper, select [Matte1] and adjust as needed.
For TM-C7500, glossy paper is not displayed
Click [OK].
14
This completes the settings of media source, media coating type, media form and media detection.
69
Setting using the PrinterSetting
Turn on the product.
1
Start PrinterSetting.
2
See "Starting the PrinterSetting" on page 88
The "Media settings" screen is displayed.
3
70
Set the Media source/Media detection/Media coating type.
4
Click [Apply settings].
From the items on the left, select [Layout settings]. Click [Edit layout...].
5
Chapter 2 Setup
2
The “User Defined Media Layout” screen is displayed.
6
Enter Media Layout Name.
7
If there is an existing defined media layout, you can create a new layout based on the defined media
layout.
Select [Media Form].
8
71
Enter the size of the paper (unit: mm).
9
When enlarging the print area, put a checkmark in [Borderless Printing] to eliminate margins.
When the margins are zero, the print may extend outside of the media/label. Use it accordingly.
When [Borderless Printing] is checked, [Feather Edges] can be checked.
When [Feather Edges] is checked, gradation processing is performed on the margin areas.
Irrespective of the [Borderless Printing] enabled/disabled setting, margins of 1.5 mm are added to
the Full-page label printing area top and bottom.
Click [Add]. User Defied Media will be registered and displayed on the list of [Defined
10
Media Layout].
Click [Close].
11
From [Media Layout], select the newly created media layout.
12
Click [Apply Settings].
13
This completes the settings of media source, media coating type, media form and media detection.
72
Setting with the operation panel
Turn on the product.
1
Chapter 2 Setup
2
3
4
5
6
7
8
9
Press the (Menu) button to display the menu.
Select [PRINTER SETUP1] and press the OK button.
Select [MEDIA SOURCE] and press the OK button.
Select media source and click the OK button.
Select one from INTERNAL ROLL/EXTERNAL FEED.
Select [MEDIA TYPE] and click the OK button.
Select a media type and click the OK button.
Select one from PLAIN/MATTE1/MATTE2
/SYNTHETIC/GLOSSY (Only for TM-C7500G Series.).
Select [MEDIA FORM] and click the OK button.
Select media form and click the OK button.
Select one from DIE-CUT LABEL/CONT. LABEL/CONT. PAPER.
2
Select [LEFT GAP] and click the OK button.
10
Specify the left gap pixels and click the OK button.
11
The settable range is 0 to 2551 pixels.
Select [LABEL WIDTH] and click the OK button.
12
Specify the label width and click the OK button.
13
Settable range is 0 to 2551 pixels.
Select [LABEL LENGTH] and click the OK button.
14
Specify the label length and click the OK button.
15
The settable range is 0 to 14173 pixels.
Select [MEDIA DETECT] and click the OK button.
16
Select a media detection method and click the OK button.
17
Select one from BLACK MARK/GAP/NONE.
This completes the settings of media source, media type, media form and media detection.
73
Test printing
<Normal>
< When the nozzles are clogged >
You can check whether the printer is operating normally by printing the nozzle check pattern.
Perform nozzle check printing by following the steps below. You can use nozzle check to check whether the
nozzle is clogged from the printed pattern.
Turn on the product.
1
2
3
4
5
Press (Menu) button to display the menu.
Select [NOZZLE CHECK] and press the OK button.
Select [YES] and press the OK button.
The nozzle check pattern is printed.
Check the printed nozzle check pattern.
If the pattern is printed normally, all the lines are printed properly as shown in the
left figure below.
The nozzle is clogged if there is an unprinted line as shown in the right figure below.
Perform head cleaning if this occurs.
74
Depending on the settings for the threshold of clogged nozzles, the clogged nozzle error may not be
displayed even if several dots are clogged.
See "Setting Threshold of clogged nozzles" on page 23
or "NOZZLE CLOGGED" on page 171.
Test Print ing
If the printer driver has been installed already, a test printing can be performed.
Perform a test printing with the following steps.
Open the [Devices and Printers].
1
For Windows 10:
Right click [Start], then click [Control Panel]. Click [View devices and printers].
For Windows 8.1/ Windows 8:
Select [Control Panel] of Sidebar [Settings] on [Desktop], and click [Hardware and Sound], then
[Devices and Printers].
For Windows 7:
Click [View devices and printers] of [Control Panel] on [Start] menu.
For Windows Vista:
Click [Printers] of [Control Panel] on [Start] menu.
For Windows XP Professional:
Click [Printers and Faxes] on [Start] menu.
For Windows XP Home Edition:
Click [Control Panel] on [Start] menu, and click [Printers and Faxes].
For Windows Server 2003 R2:
Click [Printers and Faxes] on [Start] menu.
Chapter 2 Setup
2
Right-click [EPSON TM-C7500], and click [Printer properties].
2
Registered name of this product to display in the case of the [EPSON TM-C7500].
The Properties screen is displayed. Click [Print Test Page].
3
75
How to Display the Printer Driver
Open the [Devices and Printers].
1
For Windows 10:
Right click [Start], then click [Control Panel]. Click [View devices and printers].
For Windows 8.1/ Windows 8:
Select [Control Panel] of Sidebar [Settings] on [Desktop], and click [Hardware and Sound], then
[Devices and Printers].
For Windows 7:
Click [View devices and printers] of [Control Panel] on [Start] menu.
For Windows Vista:
Click [Printers] of [Control Panel] on [Start] menu.
For Windows XP Professional:
Click [Printers and Faxes] on [Start] menu.
For Windows XP Home Edition:
Click [Control Panel] on [Start] menu, and click [Printers and Faxes].
For Windows Server 2003 R2:
Click [Printers and Faxes] on [Start] menu.
Right-click [EPSON TM-C7500], and click [Printing References].
2
The printer driver screen is displayed.
Registered name of this product to display in the case of the [EPSON TM-C7500].
76
Chapter 3 Handling
Handling
This chapter describes basic handling of the printer.
List of printer setting items
Setting item Operation Panel PrinterSetting Printer Driver
Cleaning ✔✔✔
Nozzle check ✔✔✔
Media type ✔✔✔
Media form ✔✔✔
Media detection ✔✔✔
Media source ✔✔✔
Left gap adjustment ✔✔✔
Label width ✔✔✔
Label length ✔✔✔
Left margin ✔✔✔
Right margin ✔✔✔
Top margin ✔✔✔
Bottom margin ✔✔✔
Printing position adjustment (longitudinal) ✔✔✔*
Printing position adjustment (lateral) ✔✔✔*
Printing speed ✔✔✔
Change of Monochrome/Color - ✔ -
Resolution ✔✔ -
Adjustment font width - ✔ -
Head maintenance ✔✔✔
Operations after printing ✔✔✔*
Cutoff position adjustment ✔✔✔*
Paper feed amount adjustment ✔✔✔
3
Printing of paper feed adjustment pattern ✔ --
Nozzle Verification Technology ✔✔✔*
Nozzle check interval ✔✔✔*
Operation when nozzle dropout detected ✔✔✔*
Threshold of clogged nozzles ✔✔✔*
Re-printing ✔✔✔*
Operation when power turned on ✔✔✔*
Operation when paper replaced ✔✔✔*
77
Setting item Operation Panel PrinterSetting Printer Driver
Operation cancellation via panel ✔ --
Specified-time cleaning ✔✔✔*
Incomplete Label ✔ --
Time for specified-time TCL ✔✔✔*
LCD brightness ✔✔✔*
LCD contrast ✔✔✔*
Beeper volume ✔✔✔*
Ink low LED alert ✔✔✔*
Language settings ✔✔✔*
Date/Time ✔✔✔*
Control prefix characters ✔✔ -
Format prefix characters ✔✔ -
Delimiter characters ✔✔ -
Factory reset ✔✔✔*
Erase memory ✔✔✔*
Initialize I/F ✔ --
Initialize media detection sensor ✔ --
Color correction method ✔✔✔
Ink profile ✔✔✔
Ratio of black to composite ✔✔✔
Edge shading ✔✔✔
Nozzle dropout supplementation ✔✔✔*
Banding reduction ✔✔✔
Calibration ✔✔✔*
Ink recharging
Printer data printing ✔ --
Printing distance (non-resettable) display ✔ --
Printer distance (resettable counter 1) display ✔ --
Printer distance (resettable counter 2) display ✔ --
Labels printed count (resettable counter 1) display ✔ --
Labels printed count (resettable counter 2) display ✔ --
Cumulative carriage motion count display ✔ --
Auto cutter operation count display ✔✔ -
*1
✔ --
Firmware version display ✔ --
IP setting ✔ --
IP address ✔ --
Subnet mask ✔ --
Default gateway ✔ --
78
Chapter 3 Handling
Setting item Operation Panel PrinterSetting Printer Driver
Selection of character code tables - ✔✔*
Registration of fonts, images and templates - ✔✔*
Setting preset images - ✔ -
Enable/Disable of Operation Panel (Cancel, Feed
and Cut)
Paper feed adjustment (Mech wear) - ✔✔*
Saving, editing, deleting the [Favorite setting]
Selecting the [Favorite setting]
*2
*2
- ✔✔*
- ✔ -
✔✔ -
✔ : Can be set.
✔* : When launching PrinterSetting from the printer driver, it is not displayed.
- : Cannot be set.
*1 : If the status level of the amount remaining for the ink cartridge on the operation panel is full or reduces 1
level, the ink recharging can be executed.
It takes at least 8 minutes to charge ink. The ink charging time varies depending on the conditions.
*2 : It is a different function from [Favorite setting] of the Printer Driver. The two functions are not compati-
ble. When using the Printer Driver, use [Favorite] of the Printer Driver. ink
3
79
Setting panel switch
Settings menu item Available settings Default setting
CLEANING YES
NO
NOZZLE CHECK YES
NO
PRINTER SETUP1 MEDIA TYPE PLAIN
MATTE1
MATTE2
SYNTHETIC
GLOSSY
MEDIA FORM DIE-CUT LABEL
CONT. LABEL
CONT. PAPER
MEDIA DETECT BLACK MARK
GAP
NONE *
MEDIA SOURCE INTERNAL ROLL
EXTERNAL FEED
LEFT GAP 0 to 2,551 [pixel] 47
LABEL WIDTH 0 to 2,551 [pixel] 2,551
-
-
MATTE2
DIE-CUT LABEL
GAP
INTERNAL ROLL
LABEL LENGTH 0 to 14,173 [pixel] 3,600
LEFT MARGIN 0 to 35 [pixel] 35
RIGHT MARGIN 0 to 35 [pixel] 35
TOP MARGIN 0 to 35 [pixel] 35
BOTTOM MARGIN 0 to 35 [pixel] 35
V. POSITION 48 to -48 [pixel] 0
H. POSITION -24 to +24 [pixel] 0
PRINTING SPEED 150[mm/s]
300[mm/s]
RESOLUTION 600[dpi]
300[dpi]
200[dpi]
HEAD MAINTENANCE PAUSE FOR MAINTE-
NANCE
CONTINUOUS PRINTING
PAPER HANDLING AFTER PRINT NO CUT
CUT
CUT POSITION -35 to +35 [pixel] 0
300[mm/s]
600[dpi]
PAUSE FOR MAINTENANCE
NO CUT
80
PAPER FEED ADJUSTMENT -99 to +99 0
Chapter 3 Handling
Settings menu item Available settings Default setting
PRINTER SETUP1 PRINT PAPER FEED ADJ. PATTERN YES
NO
PRINTER SETUP2 NOZZLE VERIFICATION TECHNOLOGY ENABLE
DISABLE
NOZZLE CHECK INTERVAL 0 to 500 [sheets] 0 sheets
OPERATION AT CLO G G E D N O Z Z L E CONTINUE
NOTIFY
THRESHOLD OF CLOGGED NOZZLES 0 to 10 [nozzles] 6
REPRINT ENABLE
DISABLE
POWER ON ACTION FEED
CALIBRATION
NO FEED
PAPER CHANGE ACTION FEED
CALIBRATION
NO FEED
CANCEL ACTION JOB ONLY
JOB/RAM DRIVE
SCHEDULED CLEAN ENABLE
DISABLE
-
ENABLE
CONTINUE
ENABLE
FEED
FEED
JOB ONLY
DISABLE
3
CLEANING TIME HH:MM
(24-hour clock)
INCOMPLETE LABEL * NO CUT
CUT
PRINTER SETUP3 LCD BRIGHTNESS OFF
LEVEL1
LEVEL2
LEVEL3
LCD CONTRAST 0 to 10 5
BEEPER VOLUME OFF
LOW
MEDIUM
HIGH
MAX
INK LOW LED DISPLAY
NO DISPLAY
00:00
CUT
LEVEL2
MEDIUM
DISPLAY
81
Settings menu item Available settings Default setting
PRINTER SETUP3 LANGUAGE JAPANESE
ENGLISH
FRENCH
GERMAN
ITALIAN
SPANISH
PORTUGUESE
DUTCH
CLOCK MM/DD/YY HH:MM -
CONTROL PREFIX 0x20 to 7E 0x7E
FORMAT PREFIX 0x20 to 7E 0x5E
DELIMITER CHAR 0x20 to 7E 0x2C
FAC TOR Y R E S E T YES
NO
ERASE MEMORY YES
NO
INITIALIZE I/F YES
NO
INITIALIZE MEDIA DETECTION SENSOR YES
NO
According to market destination
-
-
-
-
COLOR CONTROLS MODE EPSON PREFERRED
EPSON STANDARD
INK PROFILE -6 to +4 0
RATIO OF BLACK -6 to 0
(Available settings vary
with media type)
FEATHER EDGES ENABLE
DISABLE
DOT SUBSTITUTION ENABLE
DISABLE
BANDING -2 to +2 0
MAINTENANCE CALIBRATION YES
NO
INK RECHARGE YES
NO
PRINT INFO STATUS BASIC
STATUS SETUP
STATUS NETWORK
LIST FONT
LIST BARCODE
LIST IMAGE
LIST TEMPLATE
EPSON PREFERRED
0
DISABLE
ENABLE
-
-
-
82
Settings menu item Available settings Default setting
MAINT. COUNTERS TOTAL LENGTH ********[mm] -
LENGTH 1 ********[mm] -
LENGTH 2 ********[mm] -
LABELS 1 ********[labels] -
LABELS 2 ********[labels] -
TOTAL CR ********[motions] -
TOTAL AUTO CUT ********[motions] -
Chapter 3 Handling
FW VERSION MAIN
NETWORK
FPGA
CG
I/F SETUP IP SETUP AUTO
MANUAL
IP ADDRESS ***.***.***.*** 192.168.192.168
SUBNET MASK ***.***.***.*** 255.255.255.000
DEFAULT GATEWAY ***.***.***.*** 255.255.255.255
FAVORITE SETTING The favorite settings you
have saved will be displayed.
* This function can be set with product's firmware Ver.WAI32000 or later.
-
MANUAL
-
3
83
Printing the status sheet (Network settings)
HHHH Epson Status Sheet HHHH
<General Information>
MAC Address
Software
Network Status
<TCP/IP IPv4>
Obtain IP Address
IP Address
Subnet Mask
Default Gateway
xx:xx:xx:xx:xx:xx
xxxxxxxxx
AUTO(Disconnected)
Manual
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
None
Print the status sheet (Network settings) from the operation panel.
Turn on the product.
1
2
3
4
5
Press the (Menu) button to display the menu.
Select [MAINTENANCE] and press the OK button.
Select [PRINT INFO] and press the OK button.
Select [STATUS NETWORK] and press the OK button.
The product will print out the status sheet (Network settings).
A status sheet (Network settings) printout sample
84
Chapter 3 Handling
Favorite
You can save settings such as the media type, the media size, the media source, media detection and the preset
image in [Favorite setting] and register it to the product to easily apply them by selecting them on the operation
panel.
You can save up to 100 items in [Favorite setting].
Operating environment
The settings in [Favorite setting] are only valid in the following cases:
when using printer drivers with ZPL II command to print from applications that support the ZPL II com-
mand
when printing through the direct command execution from applications developed by users
This function is disabled when printing with TM-C7500/TM-C7500G Series printer drivers.
You can use this function with the product firmware Ver.WAI30000 or later or with PrinterSetting Ver.1.2.0.0
or later.
Instructions for use
In PrinterSetting, save the [Favorite setting] settings to the product.
1
See "Saving favorite settings" on page 106.
Make sure that the printer is not in the middle of the cleaning operation or printing
2
operation, or that data is not being sent to the product.
In the [FAVORITE SETTING] menu on the LCD screen, select [Favorite setting] you
3
have saved and click the OK button.
See "FAVORITE SETTING" on page 83.
The [Favorite setting] save names on the [Favorite setting] list appear in the ascending order.
After you have changed the settings, the message “CHANGE SUCCEEDED” will
4
appear on the LCD screen for approximately 3 seconds.
3
85
Important points
If the [Media Detection] or [Media source] settings in [Favorite setting] are different from the printer set-
tings, a media detection error or a paper path error will occur. If that happens, refer to the “Troubleshooting”
section, remove the error and configure [Favorite setting] again.
You can select [Favorite setting] on the operation panel or in PrinterSetting.
If the settings could not be configured, [PRINTER IS BUSY CHANGE FAILED] will appear for 3 seconds.
Check the printer status again and reconfigure the settings.
The application settings will be given priority over the settings in [Favorite setting] of the printer.
Cutting the Incomplete Label
If printing was cancelled due to a no paper error, the incomplete label can be automatically cut.
This function is set by selecting “PRINTER SETUP2” -> “Incomplete Label” on the panel switch.
Operation varies on the printer settings, the label length, and the length of the incomplete section when the no
paper error was detected. This function can be set with product's firmware Ver.WAI32000 or later.
Printer Settings Label
Length of the incomplete section when the no
Setting
Items
Setting
Value
Label Length: less than
4 cm
paper error was detected
Less than 4 cm More than 4 cm
PRINTER SETUP2 - Incomplete Label
The printer cancels printing
and feeds the paper, then
automatically cuts the
paper approximately 1.3
CUT
The printer prints the label
being printed then stops.
This label is not printed
during the next printing.
NO CUT
This function cannot be used when another error occurs, such as a paper jam error.
The printer prints the label
being printed then stops.
This label is not printed
during the next printing.
cm {0.5”} from the label
edge.
This label is reprinted when
the printer starts printing
again.
The printer cancels printing.
This label is reprinted when
the printer starts printing
again.
86
PrinterSetting
If you use the product with user rights, PrinterSetting Ver.1.2.0.0 or later is necessary.
If you open PrinterSetting with user rights and if any other software, such as the printer driver, is
communicating with the product, you may not be able to modify the settings. We recommend opening
PrinterSetting with administrator rights.
The PrinterSetting is a utility to setup this product. The following can be set with the PrinterSetting.
Item Description Page
Media settings* Sets media used in this product. Page 91
Chapter 3 Handling
Layout settings*
Position adjustment Adjusts the print start position or cut position. Page 94
Print results adjustment* Adjusts the color preset or the barcode. Page 96
Store data in the printer
Background image settings* Sets a preset image. Page 98
Print head maintenance
Detailed settings
Printer information
Sets the media layout. Performs a User defined media layout in which media form or printing range is set.
Register images, templates and fonts to the printer. Also,
select a code to use from the character code table.
Perform a print head maintenance or nozzle check and
sets periodic cleaning.
Performs detailed settings for the printer.
Printer settings
Panel settings
Nozzle check settings
Advanced settings
Initialize printer
Checks the printer's setting information such as printer
media settings or layout settings, or the maintenance
counters.
Page 92
Page 97
Page 100
Page 101
to Page 108
Page 109
3
Settings save and restore Saves the printer settings or restores saved settings. Page 111
Option
Sets the PrinterSetting. Set the unit used in PrinterSetting
and settings at the start.
Page 112
* When launching PrinterSetting from the printer driver, it is not displayed.
87
Starting the PrinterSetting
Start the PrinterSetting with the following methods.
Turn on the product.
1
Select [Start] - [All Programs] - [Epson] - [TM-C7500 Series] - [PrinterSetting].
2
The [Select printer] screen is displayed. Select a search target and click [Search].
3
This product is displayed in the list. Select a printer to set and click [OK].
4
For an Ethernet connection, the product may not be displayed when a search is executed.
In that case, enter IP address.
88
Start the PrinterSetting.
5
Chapter 3 Handling
3
89
Apply settings
After setting each item, click [Apply settings] to change the settings of this product.
90
Media settings
Sets the media to be used in this product.
This setting screen is not displayed if you started PrinterSetting from the printer driver.
Chapter 3 Handling
Item Description
Media detection settings
Print settings Media coating type Sets the media type.
Printing performance Printing speed Sets the printing speed.
Media source Sets the media source.
Media detection Sets media detection method.
Paper feed adjustment Adjusts the paper feed.
Head maintenance Sets the head maintenance mode when printing.
For the head maintenance mode during printing, refer to
speed" on page 198
.
3
"Printing
91
Layout settings
Sets the media layout or creates a new User defined media layout.
This setting screen is not displayed if you started PrinterSetting from the printer driver.
Item Description
Layout settings Media layout Sets the media layout.
Edit layout Creates a new user defined media layout. When clicked, the “Layout
settings” screen is displayed.
92
Layout settings
Chapter 3 Handling
Item Description
Media layout name Sets the media layout name.
Enter a name.
Defined media layout The defined media layout in the list is displayed.
Media form Sets the media form.
Layout Information (mm) Sets the media width, label width, left gap, label length and blackmark interval.
Layout information that can be set changes depending on the media form. Before setting the layout information, set the media form.
Borderless printing Sets the borderless printing.
When the margins are zero, the print may extend outside of the media/label. Use it
accordingly.
For detail, refer to
page 151
Feather edges When [Feather edges] is checked, gradation processing is performed on the margin
areas. It can be set only when [Borderless printing] is checked.
When printing on long labels, depending on the media, the printing result may not reach the specified
length. As a result, provided the paper feed direction is up, the bottom edge of the label may be blank. If
this blank bothers you, try the method below.
Step 1: Check the printing result.
Step 2: Add the blank section to the specified label length in the layout setting menu.
.
"Setting the label size and paper layout for borderless printing" on
3
93
Position adjustment
Adjusts the print start position or cut position.
Item Description
Justify Print start position adjust-
ment
(Vertical direction)
Print start position adjustment
(Horizontal direction)
Cut position adjustment Adjusts the cut position.
Adjusts the print start position in the vertical direction.
Click [Start adjustment...] to adjust the position.
Adjusts the print start position in the horizontal direction.
Click [Start adjustment...] to adjust the position.
Click [Start adjustment...] to adjust the position.
94
Apply settings
Click [Start adjustment...] and the following screen is displayed.
1
(Explained using the print start position adjustment (vertical direction) as an example.)
Chapter 3 Handling
Enter the adjustment value and click [Apply settings].
2
The confirmation screen is displayed. Click [Yes] to execute the adjustment.
3
The results are displayed. Click [OK].
4
After executing the adjustment, perform printing and check the adjusted position.
5
3
95
Print results adjustment
Adjusts the color preset or the barcode.
This setting screen is not displayed if you started PrinterSetting from the printer driver.
Item Description
Color preset Mode Sets the color correction method.
Ink profile Sets the ink concentration. Depending on the media in use, adjust
accordingly to secure the print quality.
Ratio of black to composite Sets the ratio of black to composite.
Banding reduction Sets when banding reduction is necessary.
Adjust barcode Bar width adjustment Set if you are adjusting the bar width when using the embedded bar-
code font.
96
Store data in the printer
Registers images, templates, fonts, and character code tables to the printer.
Chapter 3 Handling
Item Description
Image (Only .png) Registers an image used for preprinting or templates.
Template Registers a template.
Font (Only .ttf and .tte) Registers a font to apply to print data.
Character code table Changes the character code used for printing.
3
97
Background image settings
Sets a preset image.
Register a preset image in the following cases.
When using the Windows driver from Zebra Technologies Corporation.
When using the commercially available label printing application that supports this product.
When using an application that directly controls ZPL II or ESC/Label commands.
This setting screen is not displayed if you started PrinterSetting from the printer driver.
98
Set background
image
Item Description
Do not use background
image
Use shared background
image
Use different background
images for each template
The preset image is not printed.
In case of regular printing, print the specified image as a preset image.
When printing using a template, the preset image is not printed.
When printing using a template, the preset image is printed according to
the specified combination.
When a template is not used, the preset image is not printed.
Preset image
600 x A Pixel
600 x B Pixel
A inches
B inches
A inches
B inches
Paper feeding
direction
Paper feeding
direction
Creating a preset image
Prepare an image (PNG format) with the appropriate resolution for this
1
product's printing.
See "Printing Specifications" on page 198
Replace an image according to the media size.
2
Chapter 3 Handling
The image format is output in PNG format.
3
Registering and specifying a preset image
Register a preset image in "Store data in the printer" on page 97.
Also, specify a preset image in
Printing the preset image
The preset image is printed in the following cases.
When using the Windows driver from Zebra Technologies Corporation.
When using the commercially available label printing application that supports this product.
When using an application that directly controls ZPL II or ESC/Label commands.
The preset image printing is not possible with an Epson printer driver.
"Background image settings" on page 98.
3
99
Print head maintenance
Performs a print head maintenance or nozzle check and sets periodic cleaning.
Print head maintenance
Specified time for
print head maintenance
Item Description
Manual head cleaning Perform the nozzle check to automatically recover from the nozzle dot
dropouts. Click [Start] to start a nozzle check.
Nozzle check Prints nozzle check patterns and checks clogged nozzles.
Click [Start] to start printing the nozzle patterns.
Any time as needed When periodical cleaning is necessary, the cleaning operation will be
performed immediately.
Only at specified time When periodical cleaning is necessary, the cleaning operation will be
performed at the specified time.
Set the time for the periodical cleaning in [Time (HH:MM):].
100
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