Describes features and general specifications for the product.
Describes setup and installation of the product.
Describes how to control the printer and necessary information
when you develop applications.
Describes how to handle the product.
Describes to administrator for necessary information to administer
TM-C710 in the system such as installing new printer or
replacing the printer.
Product Overview
Setup
Application Development Information
Handling
Maintenance of the TM-C710
M00063201
Rev.B
Cautions
• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of Seiko Epson Corporation.
• The contents of this document are subject to change without notice. Please contact us for the latest
information.
• While every precaution has taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained
herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating
and maintenance instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or
Epson Approved Products by Seiko Epson Corporation.
Trademarks
Microsoft, Windows, and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision is a registered trademark or trademark of Seiko Epson Corporation.
All other trademarks are the property of their respective owners and used for identification purpose
only.
Copyright
The Ethernet interface model of this product includes software developed by the University of California, Berkeley, and its contributors.
The symbols in this manual are identified by their level of importance, as defined below. Read
the following carefully before handling the product.
You must follow warnings carefully to avoid serious bodily injury.
WARNING
Provides information that must be observed to prevent damage to the equipment or loss of
data.
CAUTION
Possibility of sustaining physical injuries.
Possibility of causing physical damage.
Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a
malfunction.
Provides important information and useful tips.
3
Warnings
WARNING
To avoid risk of electric shock, do not set up this product or handle cables during
a thunderstorm.
Be sure to use as power cable that complies with safety standards with a PE
(power earth) terminal on the plug, and make sure to ground the product before
use.
Ignoring this may result in severe shock.
Never insert or disconnect the power plug with wet hands.
Doing so may result in severe shock.
Handle the power cable with care.
Improper handling may lead to fire or electric shock.
Do not modify or attempt to repair the cable.
Do not place any heavy object on top of the cable.
Avoid excessive bending, twisting, and pulling.
Do not place the cable near heating equipment.
Check that the plug is clean before plugging it in.
Be sure to push the plug all the way in.
Be sure to use the specified power source.
Connection to an improper power source may cause fire or shock.
Do not place multiple loads on the power outlet.
Overloading the outlet may lead to fire.
Shut down your equipment immediately if it produces smoke, a strange odor, or
unusual noise.
Continued use may lead to fire. Immediately unplug the equipment and contact your
dealer or a Seiko Epson service center for advice.
Never attempt to repair this product yourself.
Improper repair work can be dangerous.
Never disassemble or modify this product.
Tampering with this product may result in injury or fire.
Do not allow foreign matter to fall into the equipment.
Penetration by foreign objects may lead to fire.
If water or other liquid spills into this equipment, do not continue to use it.
Continued use may lead to fire. Unplug the power cord immediately and contact your
dealer or a Seiko Epson service center for advice.
If you open the DIP switch cover, be sure to close the cover and tighten the screw
after adjusting the DIP switch.
Using this product with the cover open may cause fire or electric shock.
Do not use aerosol sprayers containing flammable gas inside or around this
product.
Doing so may cause fire.
4
Cautions
Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage or fire.
CAUTION
Be sure to set this equipment on a firm, stable, horizontal surface.
The product may break or cause injury if it falls.
Do not use this product in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean on this
product.
Equipment may fall or collapse, causing breakage and possible injury.
To ensure safety, unplug this product before leaving it unused for an extended
period.
Do not remove the ink cartridge during transportation of the printer.
Restriction of Use
When this product is used for applications requiring high reliability/safety, s uch as
transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention
devices; various safety devices, etc.; or functional/precision
product only after giving considerationto including fail-safes and redundancies into your
designto maintain safety and total system reliability. B ec ause this product was not intended for
use in applications requiring extremely high reliability/safety, s uch as aerospace equipment,
main communication equipment, nuclear power control equipment, or medical equipment
related to direct medical care, etc., please make your own judgment on this product’s suitability
after a f
ull evaluation.
devices, etc., you should use this
5
About this Manual
Aim of the Manual
This manual was created to provide information on development, design, and installation of
POS systems and development and design of printer applications for developers.
Manual Content
The manual is made up of the following sections:
Chapter 1Product Overview
Chapter 2Setup
Chapter 3Application Development Information
Chapter 4Handling
Chapter 5Maintenance of the TM-C710
6
Contents
■ For Safety .............................................................................................................................. 3
Key to Symbols........................................................................................................................................ 3
Color ......................................................................................................................................................13
■ Parts Name and Function.................................................................................................. 14
Front Panel.............................................................................................................................................14
Printed coupons are ejected alongthe paper ejectionguide.
Release lever:
Pull the release lever to openthe roll paper cover.
Ink cartridge slot:
Ink cartridge is loaded.
Roll paper cover:
Open the roll paper cover to load or replace roll paper.
Do not open the roll paper cover during printer operation. When the roll paper cover is
opened during printing, printing stops, the printer automatically goes offline, and the Error
LED lights. The data being printed is lost. When the cover is closed, the printer returns to
online and the printable state.
14
Rear Panel
Power connector
Lane setting button
Self-test button
USB interface connector
Ethernet interface connector
Power connector:
Connect a DC cable for the accessory AC adapter.
Self-test button:
Press the buttonto perform a self-test.
Chapter 1 Product Overview
1
You can check the printer status with the following items the self-test prints out.
Printer configuration
IP address
Firmware version
Serial number
Nozzle check pattern
USB interface connector:
Connect a USB cable when USB interface is used.
Lane setting button:
The printer executes the lane setting function after this buttonis held down for 5 seconds or
longer continuously.
Ethernet interface connector:
Connect a LAN cable.
For details how to connect the interface and power supply connector, see "Connecting the
USB/Ethernet Cable" on page 38 and "Connecting the AC Adapter" on page 40.
15
Buttons and Indicators
Error
Replace Ink
Check Paper
Paper Jam
Power LED
Cleaning button
Error LED
Replace Ink LED
Check Paper LED
Paper Jam LED
Status LED
Power button
Status LED (Green/Orange)
•The green LED lights when there is no error.
•The orange LED flashes when there is an error.
The buzzer beeps when the Status LED flashes. For details on the buzzer function, see
"Buzzer Function" on page 20.
Power LED (Green)
•Lights whenthe power is on.
•Flashes when the printer is initializing, cleaning, printing, or during an error state.
Before turning off the printer, wait more than 10 seconds (so that the print head cap closes)
after the printer finishes operating.
Error LED (Orange)
•Lights whenthe printer is in the error state.
•Flashes when a fatal error or maintenance requirement occurs.
16
Chapter 1 Product Overview
Replace Ink LED (Orange)
•Lights when no ink cartridge has been loaded or when the printer is requesting replacement of
the ink cartridge.
Check Paper LED (Orange)
•Lights whenno paper has been loaded.
Paper Jam LED (Orange)
•Lights whenthe paper is jammed.
The printer status is also displayed with combinations of lighting and flashing of LEDs. See
"Status/Error Indications" on page 18 for details.
Cleaning button
•When printing is faint or dots are missing, press the Cleaning button for 3 seconds or more
continuously to perform the print head cleaning.
Do not press the cleaning button unless there is a problem with print quality. Unnecessary
cleaning wastes ink.
Power button
•When DIP switch 1 is Off, the power is turned on after the Power button has been pressed
while the power is off.
•When DIP switch 1 is Off, the power is turned off after the Power button has been pressed for
3 seconds or more while the power is on.
•When DIP switch 1 is On, the printer settings are reset after the Power button has been pressed
for 3 seconds or more.
For 30 seconds after a reset, the printer and host cannot communicate.
After resetting, the printer is in the same state as when the power is turned on.
For details on the DIP switches, see "DIP Switches" on page 20.
1
17
Status/Error Indications
: On
: Flashing: Off
or
or
or
ororor
or
or
or
or
The printer status is displayed by a combination of lighting and flashing of LEDs.
PowerError
LED
Replace
Ink
———
——
——
Check
Paper
——
Paper
Jam
Status
Status/
Action
Roll paper cover is open.
Close the roll paper cover.
No roll paper is loaded.
Load new roll paper.
No ink cartridge is loaded or
ink cartridge needs to be
replaced.
Load new ink cartridge.
Paper jam occurred.
Remove jammed paper and
load roll paper.
Fatal error occurred.
Reset the printer. If the printer
does not recover, the printer
needs to be repaired.
Maintenance is required.
The printer needs to be
repaired.
Software updating
Wait for the updating to be
completed.
Lane setting
Complete the lane setting.
After the time-out of 30
seconds, the printer recovers
from the lane setting mode.
Concerningthe “—” column, this depends onthe combination with other states.
18
Chapter 1 Product Overview
Offline
The printer does not have an online/offline switch. Offline occurs:
•Between when the power is turned on (including the printer reset through the interface) and
when the printer is ready to receive data.
•During a self-test.
•When the roll paper cover is open.
•During an error state.
•When the printer stops printing due to a paper-end.
•When the printer stops printing due to ink replacement request.
•When the printer is waiting for recovery from a high-temperature error.
The printer can transmit or receive data from/to the host PC even when the printer is offline.
Paper End Detection
When roll paper is used up, printing stops, the printer automatically goes offline, and the Check
Paper LED lights. The data being printed is lost.
When roll paper is replaced with a new roll, the printer returns to online and the printable state.
Ink Replacement Request Detection
When an ink cartridge is not loaded, the printer goes offline, and the Replace Ink LED lights.
When the ink replacement request is detected, the Replace Ink LED lights.
When the ink cartridge is replaced with a new one, the printer returns to online and
state.
the printable
1
Paper Jam Detection
When a roll paper jam occurs, the printer automatically goes offline, and the Paper Jam LED
lights.
When you remove the jammed paper, never pull out the paper forcibly. When roll paper is
replaced and roll paper cover is closed, the printer returns to online and the printable state.
19
Buzzer Function
The printer records the buzzer sound file in the NV memory, and beeps the file when the printer
event occurs accordingto the table below.
Vo l ume control: 2 levels (On/Off)
Printer eventFrequencyBeeping periodPattern
Fatal error2.0 KHzApprox. 1.0 seconds1 time
Maintenance
requirement
Cover open3.0 KHzApprox. 1.0 secondsContinuous
Time to replace ink
cartridge
Roll paper out3.0 KHzApprox. 1.0 secondsContinuous
Paper jam error3.0 KHzApprox. 1.0 secondsContinuous
2.5 KHzApprox. 1.0 seconds1 time
3.0 KHzApprox. 1.0 secondsContinuous
DIP Switches
Settingthe DIP switches to On or Off switches the following functions. See "Settingthe DIP
Switches" on page 53 for how to set the DIP switches.
If you want to create graphic data for barcodes/two-dimensional symbols, create data which
meet the following conditions.
Use black as the print color of the barcode on blank paper (not pre-printed).
When creating barcode/2-dimensional symbol data as the graphic data, use the input
resolution in the table below. At other resolutions, the barcode reader may return errors.
Because of the characteristics of the ink, it may penetrate the paper, and bars of printed
barcodes may become thicker. This depends on the paper. Users can maintain the barcode recognition rate by methods such as ± 1 correction, reducing the data in a bar by
one pixel and increasing the blank space by one pixel.Be sure not to use this method for
the two-dimensional symbols.
1
Input resolution
(horizontal vertical)
180 180 dpi360 180 dpi
360 360 dpi360 360 dpi
360 360 dpi720 360 dpi
Graphic resolution
(horizontal vertical)
23
Creating the graphic data for barcode
Paper feeding direction
Carriage move directionCarriage move direction
Ladder Barcode
Fence Barcode
The following table shows the recommended value.
Paper typeResolutionBarcode type
Bar width
adjustment
Minimum module
(by 360 dpi)
ANSI
Grade D
or
higher
ANSI
Grade C
or
higher
ANSI
Grade B
or
higher
Plain
Light matte
coated
-: Not supported
360 180 dpi
360 360 dpi
720 360 dpi
360 180 dpi
360 360 dpi
720 360 dpi
Fence barcode
Ladder barcode6 dots
Fence barcode4 dots
Ladder barcode6 dots
Fence barcode4 dots
Ladder barcode6 dots
Available
Fence barcode4 dots
Ladder barcode6 dots
Fence barcode4 dots
Ladder barcode6 dots
Fence barcode4 dots
Ladder barcode6 dots
4 dots
--
24
Chapter 1 Product Overview
Creating the graphic data for two-dimensional symbol (stack type)
The following table shows the recommended value.
Minimum module
(by 360 dpi)
Paper typeResolutionPrint status
No paper feed
360 180 dpi
With paper feed
No paper feed
Plain
Light matte
coated
360 360 dpi
With paper feed
No paper feed
720 360 dpi
With paper feed
No paper feed
360 180 dpi
With paper feed
No paper feed
360 360 dpi
With paper feed
No paper feed
720 360 dpi
With paper feed
ANSI
Grade D
or
higher
6 dots--
ANSI
Grade C
or
higher
ANSI
Grade B
higher
or
1
-: Not supported
25
Creating the graphic data for two-dimensional symbol (matrix type)
The following table shows the recommended value.
Minimum module
(by 360 dpi)
Paper typeResolutionPrint status
No paper feed6 dots
360 180 dpi
With paper feed8 dots
No paper feed6 dots
Plain
Light matte
coated
360 360 dpi
With paper feed8 dots
No paper feed6 dots
720 360 dpi
With paper feed8 dots
No paper feed6 dots
360 180 dpi
With paper feed8 dots
No paper feed6 dots
360 360 dpi
With paper feed8 dots
No paper feed6 dots
720 360 dpi
With paper feed8 dots
ANSI
Grade D
or
higher
ANSI
Grade C
or
higher
--
ANSI
Grade B
or
higher
-: Not supported
26
Chapter 1 Product Overview
203.2 mm {8.00"}
53.0 mm {2.09"}
Paper feed
direction
Ink Cartridge
Type4-color integrated exclusive ink cartridge
Model numberSJIC25P
Ink colorCyan, magenta, yellow, black
Ink typePigment ink
Number of sheets printable4000 coupons per cartridge
(Print area: 53.0 203.2 mm {2.09 8.00"}, total
803,000 shots, 360 dpi 180 dpi on plain paper)
Ink cartridge expiration6 months after installation in a printer and 2 years
after the production date, including a six-month
expiration after installation in a printer.
1
Storage
temperature
Transported in the individual box-20 to 60C {-4 to 140F}
Stored in the individual box-20 to 40C {-4 to 104F}
Installed on the printer-20 to 40C {-4 to 104F}
The number of sheets printable is calculated in a case when printing an average of 52
sheets in a 12-hour day (1 sheet per approximately 14 minutes) after replacing the ink
cartridge with a new one.
The number of sheets printable depends on the environment and conditions in use
(content to print, print settings, paper type, print frequency, ambient temperature, etc.).
Printable area
The illustration below shows a sample couponused to calculate the end of life for the
mechanism and the ink cartridge.
27
Print Area and Cut Positions
Paper width: 57.5
14
A
14
2
2.25532.25
Feed direction
Coupon 1
Coupon 2
Coupon 3
Autocutting position
Autocutting position
Print area
[The values given are typical values. Units: mm]
The length of each coupon must be 66.8 mm or longer.
Power supplyPower supplied by dedicated AC adapter
Input voltage (rated)AC 100 to 240V
Frequency (rated)50/60 Hz
Power
consumption
OperatingApproximately 30 W
Stand-byApproximately 3 W
Be sure to use the dedicated AC adapter included in the product package.
Reliability
LifeMechanism4 million passes (Corresponds to 500,000 coupons issued*
Print head6,000 million shots/nozzle (Corresponds to 10,760,000
coupons issued*
Autocutter500,000 cuts
MTBFApproximately 180,000 hours
*1: When printing the coupon shown onpage 27.
1
)
Environmental Specifications
1
1
)
Absolute maximum rated70C {150F}*
Pressure (Operating/not operating)700 to 1060 hPa (Corresponds to 0 to 2500 m {approximately
0 to 8202’} above sea level)
1
29
Temperature/
10
20
55
80
27
35
Temperature (C)
Humidity ()
humidity
Printing10 to 35C {50 to 95F}, 20 to 80% RH (no condensation)
Barcode printing15 to 35C {59 to 95F}, 20 to 80% RH (no condensation)
StorageWhen packed: -20 to 60C {-4 to 140F}, 5 to 85% RH (no
condensation, ink not loaded) (At -20C or 60C {-4F or
140F}: up to 120 hours)
Ink loaded: -20 to 40C {-4 to 104F}
(At -20C {-4F}: up to 120 hours)
(At 0 to 30C {32 to 86F}: up to 6 months)
(At 40C {104F}: up to 1 month)
*1: This temperature must NOT be exceeded during operation or storage.
30
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