Describes features and general specifications for the product.
Describes setup and installation of the product and peripherals.
Describes how to control the printer and necessary information
when you develop applications.
Describes how to handle the product.
Describes to administrator for necessary information to administer
TM-C610 in the system such as distributing driver or installing
new printer or replacing the printer.
Product Overview
Setup
Application Development Information
Handling
Maintenance of the TM-C610
M00022701
Rev.B
Cautions
• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of Seiko Epson Corporation.
• The contents of this document are subject to change without notice. Please contact us for the latest
information.
• While every precaution has taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained
herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating
and maintenance instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of
any options or any consumable products other than those designated as Original EPSON Products or
EPSON Approved Products by Seiko Epson Corporation.
Trademarks
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision and ESC/Label are registered trademarks or trademarks of Seiko Epson Corporation.
®
Microsoft
soft Corporation in the United States and other countries.
All other trademarks are the property of their respective owners and used for identification purpose
only.
, Windows®, and Windows Server® are either registered trademarks or trademarks of Micro-
Copyright
The Ethernet interface model of this product includes software developed by the University of California, Berkeley, and its contributors.
The symbols in this manual are identified by their level of importance, as defined below. Read
the following carefully before handling the product.
You must follow warnings carefully to avoid serious bodily injury.
WARNING
Provides information that must be observed to prevent damage to the equipment or loss of
data.
CAUTION
Possibility of sustaining physical injuries.
Possibility of causing physical damage.
Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a
malfunction.
Provides important information and useful tips.
4
Warnings
WARNING
To avoid risk of electric shock, do not set up this product or handle cables during
a thunderstorm
Be sure to use the power cable complied with safety standards with a PE (power
earth) terminal on the plug, and make sure to ground the product before use.
Ignoring this may result in severe shock.
Never insert or disconnect the power plug with wet hands.
Doing so may result in severe shock.
Handle the power cable with care.
Improper handling may lead to fire or electric shock.
Do not modify or attempt to repair the cable.
Do not place any heavy object on top of the cable.
Avoid excessive bending, twisting, and pulling.
Do not place the cable near heating equipment.
Check that the plug is clean before plugging it in.
Be sure to push the plug all the way in.
Be sure to use the specified power source.
Connection to an improper power source may cause fire or shock.
Do not place multiple loads on the power outlet.
Overloading the outlet may lead to fire.
Shut down your equipment immediately if it produces smoke, a strange odor, or
unusual noise.
Continued use may lead to fire. Immediately unplug the equipment and contact your
dealer or a Seiko Epson service center for advice.
Never attempt to repair this product yourself.
Improper repair work can be dangerous.
Never disassemble or modify this product.
Tampering with this product may result in injury or fire.
Do not allow foreign matter to fall into the equipment.
Penetration by foreign objects may lead to fire.
If water or other liquid spills into this equipment, do not continue to use it.
Continued use may lead to fire. Unplug the power cord immediately and contact your
dealer or a Seiko Epson service center for advice.
Do not use aerosol sprayers containing flammable gas inside or around this
product.
Doing so may cause fire.
5
Cautions
Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage or fire.
CAUTION
Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage or fire.
Be sure to set this equipment on a firm, stable, horizontal surface.
The product may break or cause injury if it falls.
Do not use this product in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean on this
product.
Equipment may fall or collapse, causing breakage and possible injury.
To ensure safety, unplug this product before leaving it unused for an extended
period.
Do not remove the ink cartridge during transportation of the printer.
Restriction of Use
When this product is used for applications requiring high reliability/safety such as
transportation devices related to aviation, rail, marine, automotive etc.; disaster prevention
devices; various safety devices etc.; or functional/precision
product only after giving considerationto including fail-safes and redundancies into your
designto maintain safety and total system reliability. B ec a use this product was not intended for
use in applications requiring extremely high reliability/safety such as aerospace equipment,
main communication equipment, nuclear power control equipment, or medical equipment
related to direct medical care etc., please make your own judgment on this product’s suitability
after a f
ull evaluation.
devices etc., you should use this
6
About this Manual
Aim of the Manual
This manual was created to provide information on development, design, and installation of
POS systems and development and design of printer applications for developers.
Manual Content
The manual is made up of the following sections:
Chapter 1
Chapter 2Setup
Chapter 3Application Development Information
Chapter 4Handling
Chapter 5Maintenance of the TM-C610
Product Overview
7
8
Contents
■ For Safety .............................................................................................................................. 4
Key to Symbols........................................................................................................................................4
Color ......................................................................................................................................................15
■ Parts Name and Function.................................................................................................. 16
Control Panel ........................................................................................................................................17
CMY 3-color printing
Print resolution: 360 dpi × 180 dpi, 360 dpi × 360 dpidpi: dots per 25.4 mm (dots per inch)
Each color has 4 gradations
Handling
•Replacing the roll paper and the ink cartridge can be done from the front of the printer.
•Easy drop-in paper loading
Reliability
•Autocutter is installed for greater paper versatility.
• Uses pigment ink for excellent light-fastness and water-resistance.
1
13
Printer driver
•Can print easily with Windows printer driver.
•The printer driver has a built-in barcode font, which is available from .NET application.
•Supported OS
Microsoft Windows Server 2008 R2 (64bit)
Microsoft Windows Server 2008 SP2 (32/64bit)
Microsoft Windows Server 2003 R2 SP2 (32/64bit)
Microsoft Windows 7 (32/64bit)
Microsoft Windows Vista SP2 (32/64bit)
Microsoft Windows XP SP3 (32bit)
Microsoft Windows XP SP2 (64bit)
Status API
•Can transmit the printer status (such as printer and ink cartridge status, and print job informa-
tion) to your applications, and can set the buzzer to beep when an error such as a cover open
occurs. (Though Status API is prepared with the printer driver, you need to in
rately.)
•Dedicated sample program using Status API (program language: C + +, VB.NET, C#, VB6.0) is
prepared.
stall it sepa-
Others
•Compact size fits unobtrusively on a counter.
(Mainunit footprint: W 185 mm D 200 mm {7.28 7.87"})
•Includes a buzzer.
14
Product Configuration
Interface
•USB interface model (USB 2.0 high speed)
•Ethernet interface model (100 Base-TX/10 Base-T)
Color
White
Accessories
Chapter 1 Product Overview
1
Unpacking
• Roll paper
•Ink cartridge (Model number: SJIC15P)
•AC Adapter
• User’s Manual
15
Parts Name and Function
Ink cartridge cover
Roll paper cover
Control panel
Release lever
Paper ejection
guide
Front
Paper ejection guide
Printed coupons are ejected through the paper ejectionguide.
Ink cartridge cover
Open the ink cartridge cover to load or replace the ink cartridge.
Roll paper cover
Open the roll paper cover to load or replace roll paper.
Control panel
See "Control Panel" on page 17.
Release lever
Press the release lever to open the roll paper cover.
16
Control Panel
PAP E R O U T L E D
ERROR LED
INK LED
CLEANING button
FEED button
Powe r swi tch
(Power) LED
Chapter 1 Product Overview
1
(Power) LED: Green
•Lights whenthe power is on.
•Off when the power is off.
•Flashes when the printer is operating (initializing, charging ink, head cleaning, or printing) or
in an error state.
Before turning off the printer, wait more than 10 seconds (so that the print head cap closes)
after the printer finishes operating.
ERROR LED: Red
•Lights or flashes whenthe printer is offline.
•Off during normal operation (online).
17
INK LED: Red
•Flashes when the ink is low or waste ink in the ink cartridge is nearly full.
•Lights when it is time to replace the ink cartridge, when the ink cartridge is not installed or is
not correctly installed, and when waste ink inthe ink cartridge is full.
•Off when ink in the ink cartridge is adequate.
PAPER OUT LED: Red
•Lights when the remaining roll paper is near the end (ERROR LED is off), the paper is not
installed or is not correctly installed (ERROR LED is on).
•Off when the paper is correctly installed.
The printer status is also displayed with combinations of lighting and flashing of LEDs. See
"Status/Error Indications" on page 21 for details.
CLEANING button
When the printoutis faint or dots are missing, pressingthis button for 3 seconds or more
performs print head cleaning.
To prevent ink waste, do not press the CLEANING button unless there is a problem with
print quality.
FEED button
Feeds the roll paper. After feeding, autocutting is automatically performed.
The paper is fed 41.4 mm if the FEED button is pressed once.
If the FEED button is held down, the paper is continuously fed until the button is released.
(15 seconds maximum)
Power switch
•Turns on the printer.
•Turns off the printer if pressed for 3 seconds or more.
18
Back
Rear cover
Connectors
Cable hook
Self-test button
Chapter 1 Product Overview
1
Rear cover
Remove itto connectthe cables, or perform the self-test (only for the Ethernetinterface model).
Cable hook
Hooks the cables to fix them.
Self-test button (only for the Ethernetinterface model)
For the Ethernet interface model, press this buttonto printthe network settinginformation and
the nozzle check pattern. For details, see
"Self-test" on page 94.
19
Connectors
USB connector
Power connector
Power connector
Ethernet
connector
USB interface modelEthernet interface model
All cables are connected to the connector on the lower rear of the printer.
USB/Ethernet connector
Connects the printer with the host computer via each interface.
Power connector
Connects the cable of the AC adapter.
Offline
The printer does not have an online/offline switch.
Offline occurs under the following conditions. Though the printer cannot print while it is offline,
it can communicate with the host computer.
•During the printer mechanism is initializing after the printer is turned o
reset
•During the self-test
•When the ink cartridge cover or the roll paper cover is open.
•During paper feeding using the FEED button.
•When the printer stops printing because the roll paper is out.
•When the printer stops printing because the ink cartridge n
•When the printer is waiting for recovery from a high-temperature error.
eeds to be replaced.
n or the interface is
20
Chapter 1 Product Overview
/ : Lights / : Flashes — : No change
Status/Error Indications
The printer status is displayed with combination of lighting and flashing of LEDs.
When an error occurs, you can find outthe cause and the remedy from the LED indication for
the error.
LED
StatusRemedy
(Power)
ERRORINK
PAP ER
OUT
———
———
———
(Hi-Speed)
——
—
———
—— —
——
———
——
Power on
Charging ink
Closing roll paper cover
Saving or printing data
Power in g off
Maintenance requirementThe printer needs repair.
Fatal error
Ink cartridge cover openClose the ink cartridge cover.
Roll paper cover openClose the roll paper cover.
Ink is low
Waste ink cartridge is nearly
full
Time to replace ink cartridge
Waste ink cartridge is full
Ink cartridge is not installed
Ink cartridge is not installed
correctly
Roll paper is nearly out
Roll paper out
—
—
—
1. Turn the power off.
2. Open the roll paper cover
and remove the jammed
paper if any. (See
Jammed Paper" on page 65.)
3. Turn the power on.
If the same error persists, the
printer needs repair.
The time to replace the ink
cartridge is close. Prepare a
new ink cartridge.
Replace the ink cartridge with
a new one. (See
Ink Cartridge" on page 61.
Install the ink cartridge
correctly. (See
Ink Cartridge" on page 61.)
The time to replace the roll
paper is close. Prepare new roll
paper.
Replace the roll paper. (See
"Replacing the Roll Paper" on
page 63
.)
"Removing
"Replacing the
)
"Replacing the
1
21
Buzzer
0.2 s
0.2 s
7 s
1 s
0.5 s
0.5 s
The buzzer beeps when an error occurs (when the ERROR LED lights or flashes).
Also, you can change whether or not the buzzer beeps for an error (see
"Buzzer Setting at the
Time of Errors" on page 71), and can set the buzzer to beep when printing finishes (see
"Autocutting and Buzzer Setting after Printing" on page 72).
Frequency, volume, pattern, and repeat count can be changed for each printer status using
control commands.
The default settings are described in the table below.
Printer statusFrequencyVol umePattern
Fatal error1200 Hz
Maintenance
requirement
Cover open1200 Hz
Time to replace ink
cartridge
Roll paper out840 Hz
840 Hz
LoudUnlimited
1200 Hz
Repeat
count
For the relationship betweenthe buzzer frequency and volume, see the table below.
FrequencyVol u m e : S of tVol u m e : L ou d
840Hz50 dB62.5 dB
1200Hz38 dB52 dB
*The above values are the center values of the measurement.
22
Chapter 1 Product Overview
Software
Var ious utilities are provided to system administrators and application developers.
PurposeNameSpecifications
Installing the printer
driver
Distributing the printer
driver and setting
Administering
network printers
Printer Driver
Install Assistant
EPSON TMNet
WinConfig
EPSON Net Config
(Function of the printer)
Installs printer driver and executes port setting.
Creates an install package file for installing and
setting the printer driver and executing the port
setting.
Activating the install package file automatically
executes installing the printer driver, setting the
printer driver and executing the port setting. The
printer setting is not executed.
Creates an install package for each printer for
network printers.
The user can set/check the network printer.
Settings can be applied simultaneously to
multiple printers.
The user can set/check the network information
of the printer by entering IP address of the printer
to the address bar of the Web browser.
One printer can be set/checked.
This cannot be used for a printer in the default
condition since the IP address is not available.
1
Developing
applications
Status API
Sample Program
Transmits the printer information (such as status
of the printer and the ink cartridge, and print job
information), and sets the buzzer to beep when
an error occurs.
Though Status API is prepared with the printer
driver, you need to install it separately.
Sample programs for using the TM-C610. (VB.NET
++ for all programs. VB 6.0 and C# for
and C
some programs.)
Header files and assembly files for .Net are
included in the sample programs. (The assembly
files for .Net are necessary to build a Status APIbased application in the .Net environment.)
The print speed is different depending on the resolution and the
printing width.
Roll paper
(See "Paper Specifications" on page
for details)
26
Ink cartridge
"Ink Cartridge" on page 29 for
(See
details.)
InterfaceUSB modelUSB 2.0 high speed
Ethernet modelEthernet (100 Base-TX/10 Base-T)
Temperatures/
humidity
(See
"Environmental
Conditions" on
page 31
details.)
Overall dimensions (H × W × D)185 × 200 × 195 mm {7.28 × 7.87 × 7.68 in}
Weight (mass)Approximately 4 kg {8.8 lb}
for
Printing10 to 35C, {50 to 95F80%RH (no condensation)
StorageWhen packed (ink not installed): -20 to 60C {-4 to 140F, 5 to
Normal paper (single ply)
3-color exclusive integrated ink cartridge
(Model number: SJIC15P)
85%RH (no condensation)
-20C or 60C {-4 or 140F: up to 120 hours
Ink installed: -20 to 40C {-4 to 104F
-20C {-4 F: up to 120 hours
0 to 30C {32 to 86F: up to 6 months
40C {104 F: up to a month
(Except for ink cartridge, roll paper, paper ejection tray)
24
Chapter 1 Product Overview
Hardware Requirements
OSMicrosoft Windows Server 2008 R2 (64bit)
Microsoft Windows Server 2008 SP2 (32/64bit)
Microsoft Windows Server 2003 R2 SP2 (32/64bit)
Microsoft Windows 7 (32/64bit)
Microsoft Windows Vista SP2 (32/64bit)
Microsoft Windows XP SP3 (32bit)
Microsoft Windows XP SP2 (64bit)
ComputerMust support computers that run the above operating systems.
PC/AT compatible
CPU *Computers with a processor of 1 GHz or better are
recommended.
Intel Pentium/Celeron series, AMD Athlon/Duron family, or
processors that are compatible with these are recommended.
Memory*512 MB or larger is recommended
*: Must meet the system requirements for the supported OS.
Up to 20 printers are supported on the network . If the minimum requirements above are
not met, the printer may not be able to come up to its standard.
Printing Specifications
Printing methodSerial ink jet, dot matrix
Three-color (CMY) printing
Print directionBi-directional
Paper feedForward friction feed
Print width53 mm {2.09”} max.
1
Print mode
Input resolution
(horizontal vertical)
180 180 dpi360 180 dpiBi-d
360 dpi360 360 dpiBi-d
360
dpi : dots per 25.4 mm (dots per inch)
Graphic resolution
(horizontal vertical)
Print
direction
Print speed
Print width 53 mm: 96 mm/s+10%-15%
Print width 50 mm: 100 mm/s
Print width 53 mm: 49.8 mm/s+10%-15%
Print width 50 mm: 51.4 mm/s
25
Paper Specifications
TypeNormal paper (single-ply)
FormPaper roll
SizeOutside diameter90 mm {3.54”} max.
Paper core diameterInside: 12 mm {0.47”}, Outside: 18 mm {0.71”}
Paper width57.5 {2.26”} ± 0.5 mm {0.02”}
Barcode
Barcodes encodable by the printer driver
Barcode/
two-dimensional
code printing
Barcode
Identification rate:
ANSI rank D
(based on Seiko
Epson Corporation
standard)
If you want to create graphic data for barcodes, create data which meet the following conditions.
Use black as the print color of the barcode on blank paper (not pre-printed).
Barcode data should be created at 180 dpi 180 dpi. At other resolutions, the barcode
reader may return errors.
Because of the characteristics of the ink, it may penetrate the paper, and bars of printed
bar codes may become thicker. This depends on the paper. Users can maintain the bar
code recognition rate by methods such as ± 1 correction, reducing the data in a bar by
one pixel (180 dpi) and increasing the blank space by one pixel (180 dpi).
1
Barcode typeDetailModule value
Ladder barcode360 180 dpi
a
Fence barcode
b
360 360 dpi, BLACK
0.282 mm or more
(180 dpi, 2 dots)
0.212 mm or more
(360 dpi, 3 dots)
27
Print Area and Cutting Position
Paper width: 57 ± 0.5 mm
14 mm
Autocut position
Paper feeding direction
Print area
Print area width: 53 mm
Paper
2 mm
14 mm
2.25 mm
A
Autocut position
Coupon 1
Coupon 2
Coupon 3
The minimum top margin (indicated as “A” in the illustration below) of a coupon after a
previously printed one is described inthe table below.
abMinimum top margin A
1801800
3601800
1803600.14
3603600.14
a: Resolution in paper feed direction of the previous printing
b: Resolution in paper feed direction of the next printing
28
Chapter 1 Product Overview
Standard coupon
Ink Cartridge
Model numberSJIC15P
Type3-color exclusive integrated ink cartridge
Ink colorCyan, magenta, yellow
Ink typePigment ink
Ink life6 months after loading to the printer, 2 years after manufacturing
Number of sheets printable3700 coupons/cartridge
*(Print area 50 178 mm {1.97 7.01"} (as shown below),
coverage of each color on the page: 25% 3 shots (Total 676,000
shots), when printing in 360 dpi 180 dpi)
* This figure is calculated based on printing an average of 52
sheets 24 hours a day (approximately 1 sheet per 28 minutes)
after replacing the ink cartridge with a new one.
1
TemperaturesTransport-20 to 60C {-4 to 140F(up to 5 days for 60C {140F)
Storage-20 to 40C{-4 to 104F (up to a month for 40C {104F)
Installation-20 to 40C {-4 to 104F(up to a month for 40C {104F)
29
Electrical Characteristics
Power supplyPower supplied by dedicated AC adapter
Input voltage (rated)AC 100 to 240V
Frequency (rated)47 Hz to 63 Hz
Power
consumption
OperatingApproximately 13 W
IdlingApproximately 3 W
Be sure to use the dedicated AC adapter included in the product package.
Reliability
LifePrint head6,000 million shots/nozzle
Autocutter
mechanism
Carriage
mechanism
MTBFApproximately 180,000 hours
MCBFApproximately 9,800,000 passes
MPBF750 coupons (when printing standard coupons)
500,000 cuts
4 million passes (2 million carriage returns)
30
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