Epson TM-C610 Technical Reference Guide

Technical Reference Guide

Describes features and general specifications for the product.

Describes setup and installation of the product and peripherals.

Describes how to control the printer and necessary information when you develop applications.

Describes how to handle the product.

Describes to administrator for necessary information to administer TM-C610 in the system such as distributing driver or installing new printer or replacing the printer.

Product Overview

Setup

Application Development Information

Handling

Maintenance of the TM-C610

M00022701

Rev.B

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.

• The contents of this document are subject to change without notice. Please contact us for the latest information.

• While every precaution has taken in the preparation of this document, Seiko Epson Corporation assumes no responsibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by Seiko Epson Corporation.

Trademarks

EPSON is a registered trademark of Seiko Epson Corporation.

Exceed Your Vision and ESC/Label are registered trademarks or trademarks of Seiko Epson Corporation.

Microsoft soft Corporation in the United States and other countries.

All other trademarks are the property of their respective owners and used for identification purpose only.

, Windows®, and Windows Server® are either registered trademarks or trademarks of Micro-

The Ethernet interface model of this product includes software developed by the University of California, Berkeley, and its contributors.

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read

the following carefully before handling the product.

You must follow warnings carefully to avoid serious bodily injury.

WARNING

Provides information that must be observed to prevent damage to the equipment or loss of data.

CAUTION

 Possibility of sustaining physical injuries.  Possibility of causing physical damage.  Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Provides important information and useful tips.

Warnings

WARNING

 To avoid risk of electric shock, do not set up this product or handle cables during

a thunderstorm

 Be sure to use the power cable complied with safety standards with a PE (power

earth) terminal on the plug, and make sure to ground the product before use. 

Ignoring this may result in severe shock.

 Never insert or disconnect the power plug with wet hands.

Doing so may result in severe shock.

 Handle the power cable with care.

Improper handling may lead to fire or electric shock.

 Do not modify or attempt to repair the cable.  Do not place any heavy object on top of the cable.  Avoid excessive bending, twisting, and pulling.  Do not place the cable near heating equipment.  Check that the plug is clean before plugging it in.  Be sure to push the plug all the way in.

 Be sure to use the specified power source.

Connection to an improper power source may cause fire or shock.

 Do not place multiple loads on the power outlet.

Overloading the outlet may lead to fire.

 Shut down your equipment immediately if it produces smoke, a strange odor, or

unusual noise.

Continued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice.

 Never attempt to repair this product yourself.

Improper repair work can be dangerous.

 Never disassemble or modify this product.

Tampering with this product may result in injury or fire.

 Do not allow foreign matter to fall into the equipment.

Penetration by foreign objects may lead to fire.

 If water or other liquid spills into this equipment, do not continue to use it.

Continued use may lead to fire. Unplug the power cord immediately and contact your dealer or a Seiko Epson service center for advice.

 Do not use aerosol sprayers containing flammable gas inside or around this

product.

Doing so may cause fire.

Cautions

 Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage or fire.

CAUTION

 Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage or fire.

 Be sure to set this equipment on a firm, stable, horizontal surface.

The product may break or cause injury if it falls.

 Do not use this product in locations subject to high humidity or dust levels.

Excessive humidity and dust may cause equipment damage or fire.

 Do not place heavy objects on top of this product. Never stand or lean on this

product.

Equipment may fall or collapse, causing breakage and possible injury.

 To ensure safety, unplug this product before leaving it unused for an extended

period.

 Do not remove the ink cartridge during transportation of the printer.

Restriction of Use

When this product is used for applications requiring high reliability/safety such as

transportation devices related to aviation, rail, marine, automotive etc.; disaster prevention

devices; various safety devices etc.; or functional/precision

product only after giving consideration to including fail-safes and redundancies into your

design to maintain safety and total system reliability. B ec a use this product was not intended for

use in applications requiring extremely high reliability/safety such as aerospace equipment,

main communication equipment, nuclear power control equipment, or medical equipment

related to direct medical care etc., please make your own judgment on this product’s suitability

after a f

ull evaluation.

devices etc., you should use this

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of

POS systems and development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1

Chapter 2 Setup

Chapter 3 Application Development Information

Chapter 4 Handling

Chapter 5 Maintenance of the TM-C610

Product Overview

■ For Safety .............................................................................................................................. 4

Key to Symbols........................................................................................................................................4

Warnings.................................................................................................................................................. 5

Cautions ..................................................................................................................................................6

■ Restriction of Use.................................................................................................................. 6

■ About this Manual................................................................................................................ 7

Aim of the Manual .................................................................................................................................7

Manual Content.....................................................................................................................................7

■ Contents................................................................................................................................ 9

Product Overview........................................................................13

■ Features............................................................................................................................... 13

■ Product Configuration........................................................................................................ 15

Interface ................................................................................................................................................15

Color ......................................................................................................................................................15

Accessories ...........................................................................................................................................15

■ Parts Name and Function.................................................................................................. 16

Control Panel ........................................................................................................................................17

Connectors ...........................................................................................................................................20

■ Offline .................................................................................................................................. 20

■ Status/Error Indications...................................................................................................... 21

■ Buzzer .................................................................................................................................. 22

■ Software .............................................................................................................................. 23

■ Product Specifications....................................................................................................... 24

Hardware Requirements......................................................................................................................25

Printing Specifications ..........................................................................................................................25

Paper Specifications ............................................................................................................................26

Barcode.................................................................................................................................................26

Print Area and Cutting Position...........................................................................................................28

Ink Cartridge .........................................................................................................................................29

Electrical Characteristics ..................................................................................................................... 30

Reliability................................................................................................................................................30

Environmental Conditions....................................................................................................................31

External Dimensions.............................................................................................................................. 32

■ Restrictions.......................................................................................................................... 33

Setup .............................................................................................35

■ Flow of Setup ...................................................................................................................... 35

■ Installing the Printer............................................................................................................ 36

Important Notes on Installation.......................................................................................................... 36

■ Connecting the USB/Ethernet cable ................................................................................ 38

■ Connecting the Power Supply .......................................................................................... 39

■ Arranging the Cables ........................................................................................................ 40

■ Loading the Roll Paper ...................................................................................................... 42

■ Loading the Ink Cartridge ................................................................................................. 44

■ Setting the Printer IP Address ............................................................................................ 45

■ Adding a TCP/IP Port.......................................................................................................... 46

■ Installing the Printer Driver................................................................................................. 49

For USB Interface Model...................................................................................................................... 49

For Ethernet Interface Model ............................................................................................................. 51

■ Installing Status API ............................................................................................................ 54

Application Development Information......................................57

■ Overview............................................................................................................................. 57

■ Printer Driver ....................................................................................................................... 57

■ Status API ............................................................................................................................ 58

■ Sample Program ................................................................................................................ 58

■ Utilities and Manuals.......................................................................................................... 60

Handling .......................................................................................61

■ Replacing the Ink Cartridge ............................................................................................. 61

■ Replacing the Roll Paper................................................................................................... 63

Replacing the Roll Paper .................................................................................................................... 63

■ Removing Jammed Paper ................................................................................................ 65

■ How to Use the Printer Driver............................................................................................. 66

How to Display the Printer Driver ........................................................................................................ 66

Registering User Defined Media ......................................................................................................... 67

Favorite Setting..................................................................................................................................... 68

Information for User Definition............................................................................................................. 70

Buzzer Setting at the Time of Errors..................................................................................................... 71

Autocutting and Buzzer Setting after Printing...................................................................................72

Barcode Printing .................................................................................................................................. 73

2D Symbol Printing ............................................................................................................................... 79

Barcode and 2D Symbol Font Printing on .NET Environment .......................................................... 83

Functions of the Printer Driver ............................................................................................................. 85

■ Uninstallation ...................................................................................................................... 89

Uninstalling the Printer Driver ...............................................................................................................89

Uninstalling Status API...........................................................................................................................91

■ Self-test................................................................................................................................ 94

Procedure for the Self-test...................................................................................................................94

■ Nozzle Check ..................................................................................................................... 97

Nozzle Check using the Self-test .........................................................................................................97

Nozzle Check Using the Printer Driver ................................................................................................97

■ Cleaning ............................................................................................................................. 98

Cleaning the Printer Case ...................................................................................................................98

Head Cleaning .....................................................................................................................................98

■ Transporting the Printer .................................................................................................... 100

■ Storing Long-term............................................................................................................. 101

Before Long-term Storage .................................................................................................................101

After Long-term Storage....................................................................................................................101

■ Troubleshooting ................................................................................................................ 102

Lighting and Flashing ERROR LED .....................................................................................................102

Maintenance of the TM-C610................................................... 103

■ Necessary Information for an Administrator of the Printer........................................... 104

Printer Driver Functions.......................................................................................................................104

Destination for the Printer Driver Setting ..........................................................................................105

Installing Multiple Printer Drivers on One Client Computer............................................................106

Using One Network Printer with Multiple Client Computers ..........................................................110

■ Distributing the Printer Driver and Making Printer Settings ........................................... 111

Utility .....................................................................................................................................................111

Preparation for the Administrator .....................................................................................................112

Distribution of the Printer Driver.........................................................................................................113

Setup of the Printer............................................................................................................................. 114

■ Maintenance.................................................................................................................... 115

Adding a Client Computer (for the Ethernet Interface Model)....................................................115

Adding a Printer..................................................................................................................................116

Adding a Paper Type/Changing the Print Setting..........................................................................117

Replacing the Printer .........................................................................................................................117

Chapter 1 Product Overview

Product Overview

This chapter describes features and specifications of the product.

Features

The TM-C610 is a 3-color ink jet printer that offers high-speed, easy operability, a nd high

reliability required for commercial applications.

Printing

•High-speed printing

 100 mm/s (printing width 50 mm, 360 dpi × 180 dpi, bi-directional printing)

•Color printing

 CMY 3-color printing  Print resolution: 360 dpi × 180 dpi, 360 dpi × 360 dpi dpi: dots per 25.4 mm (dots per inch)  Each color has 4 gradations

Handling

•Replacing the roll paper and the ink cartridge can be done from the front of the printer.

•Easy drop-in paper loading

Reliability

•Autocutter is installed for greater paper versatility.

• Uses pigment ink for excellent light-fastness and water-resistance.

Printer driver

•Can print easily with Windows printer driver.

•The printer driver has a built-in barcode font, which is available from .NET application.

•Supported OS

 Microsoft Windows Server 2008 R2 (64bit)  Microsoft Windows Server 2008 SP2 (32/64bit)  Microsoft Windows Server 2003 R2 SP2 (32/64bit)  Microsoft Windows 7 (32/64bit)  Microsoft Windows Vista SP2 (32/64bit)  Microsoft Windows XP SP3 (32bit)  Microsoft Windows XP SP2 (64bit)

Status API

•Can transmit the printer status (such as printer and ink cartridge status, and print job informa-

tion) to your applications, and can set the buzzer to beep when an error such as a cover open

occurs. (Though Status API is prepared with the printer driver, you need to in

rately.)

•Dedicated sample program using Status API (program language: C + +, VB.NET, C#, VB6.0) is

prepared.

stall it sepa-

Others

•Compact size fits unobtrusively on a counter. (Main unit footprint: W 185 mm  D 200 mm {7.28 7.87"})

•Includes a buzzer.

Product Configuration

Interface

•USB interface model (USB 2.0 high speed)

•Ethernet interface model (100 Base-TX/10 Base-T)

Color

White

Accessories

Chapter 1 Product Overview

Unpacking

• Roll paper

•Ink cartridge (Model number: SJIC15P)

•AC Adapter

• User’s Manual

Parts Name and Function

Ink cartridge cover

Roll paper cover

Control panel

Release lever

Paper ejection guide

Front

Paper ejection guide

Printed coupons are ejected through the paper ejection guide.

Ink cartridge cover

Open the ink cartridge cover to load or replace the ink cartridge.

Roll paper cover

Open the roll paper cover to load or replace roll paper.

Control panel

See "Control Panel" on page 17.

Release lever

Press the release lever to open the roll paper cover.

Control Panel

PAP E R O U T L E D

ERROR LED

INK LED

CLEANING button

FEED button

Powe r swi tch

(Power) LED

Chapter 1 Product Overview

(Power) LED: Green

•Lights when the power is on.

•Off when the power is off.

•Flashes when the printer is operating (initializing, charging ink, head cleaning, or printing) or

in an error state.

Before turning off the printer, wait more than 10 seconds (so that the print head cap closes) after the printer finishes operating.

ERROR LED: Red

•Lights or flashes when the printer is offline.

•Off during normal operation (online).

INK LED: Red

•Flashes when the ink is low or waste ink in the ink cartridge is nearly full.

•Lights when it is time to replace the ink cartridge, when the ink cartridge is not installed or is

not correctly installed, and when waste ink in the ink cartridge is full.

•Off when ink in the ink cartridge is adequate.

PAPER OUT LED: Red

•Lights when the remaining roll paper is near the end (ERROR LED is off), the paper is not installed or is not correctly installed (ERROR LED is on).

•Off when the paper is correctly installed.

The printer status is also displayed with combinations of lighting and flashing of LEDs. See

"Status/Error Indications" on page 21 for details.

CLEANING button

When the printout is faint or dots are missing, pressing this button for 3 seconds or more

performs print head cleaning.

To prevent ink waste, do not press the CLEANING button unless there is a problem with print quality.

FEED button

Feeds the roll paper. After feeding, autocutting is automatically performed.

 The paper is fed 41.4 mm if the FEED button is pressed once.  If the FEED button is held down, the paper is continuously fed until the button is released.

(15 seconds maximum)

Power switch

•Turns on the printer.

•Turns off the printer if pressed for 3 seconds or more.

Back

Rear cover

Connectors

Cable hook

Self-test button

Chapter 1 Product Overview

Rear cover

Remove it to connect the cables, or perform the self-test (only for the Ethernet interface model).

Cable hook

Hooks the cables to fix them.

Self-test button (only for the Ethernet interface model)

For the Ethernet interface model, press this button to print the network setting information and

the nozzle check pattern. For details, see

"Self-test" on page 94.

Connectors

USB connector

Power connector

Ethernet connector

USB interface model Ethernet interface model

All cables are connected to the connector on the lower rear of the printer.

USB/Ethernet connector

Connects the printer with the host computer via each interface.

Power connector

Connects the cable of the AC adapter.

Offline

The printer does not have an online/offline switch.

Offline occurs under the following conditions. Though the printer cannot print while it is offline,

it can communicate with the host computer.

•During the printer mechanism is initializing after the printer is turned o

reset

•During the self-test

•When the ink cartridge cover or the roll paper cover is open.

•During paper feeding using the FEED button.

•When the printer stops printing because the roll paper is out.

•When the printer stops printing because the ink cartridge n

•When the printer is waiting for recovery from a high-temperature error.

eeds to be replaced.

n or the interface is

Chapter 1 Product Overview

/ : Lights / : Flashes — : No change

Status/Error Indications

The printer status is displayed with combination of lighting and flashing of LEDs.

When an error occurs, you can find out the cause and the remedy from the LED indication for

the error.

LED

Status Remedy

(Power)

ERROR INK

PAP ER

OUT

———

(Hi-Speed)

——

—

———

—— —

——

———

——

Power on

Charging ink

Closing roll paper cover

Saving or printing data

Power in g off

Maintenance requirement The printer needs repair.

Fatal error

Ink cartridge cover open Close the ink cartridge cover.

Roll paper cover open Close the roll paper cover.

Ink is low

Waste ink cartridge is nearly full

Time to replace ink cartridge

Waste ink cartridge is full

Ink cartridge is not installed

Ink cartridge is not installed correctly

Roll paper is nearly out

Roll paper out

—

1. Turn the power off.

2. Open the roll paper cover and remove the jammed paper if any. (See

Jammed Paper" on page 65.)

3. Turn the power on.

If the same error persists, the printer needs repair.

The time to replace the ink cartridge is close. Prepare a new ink cartridge.

Replace the ink cartridge with a new one. (See

Ink Cartridge" on page 61.

Install the ink cartridge correctly. (See

Ink Cartridge" on page 61.)

The time to replace the roll paper is close. Prepare new roll paper.

Replace the roll paper. (See

"Replacing the Roll Paper" on page 63

"Removing

"Replacing the

)

"Replacing the

Buzzer

0.2 s

7 s

1 s

0.5 s

The buzzer beeps when an error occurs (when the ERROR LED lights or flashes).

Also, you can change whether or not the buzzer beeps for an error (see

"Buzzer Setting at the

Time of Errors" on page 71), and can set the buzzer to beep when printing finishes (see

"Autocutting and Buzzer Setting after Printing" on page 72).

Frequency, volume, pattern, and repeat count can be changed for each printer status using

control commands.

The default settings are described in the table below.

Printer status Frequency Vol ume Pattern

Fatal error 1200 Hz

Maintenance requirement

Cover open 1200 Hz

Time to replace ink cartridge

Roll paper out 840 Hz

840 Hz

Loud Unlimited

1200 Hz

Repeat

count

For the relationship between the buzzer frequency and volume, see the table below.

Frequency Vol u m e : S of t Vol u m e : L ou d

840Hz 50 dB 62.5 dB

1200Hz 38 dB 52 dB

*The above values are the center values of the measurement.

Chapter 1 Product Overview

Software

Var ious utilities are provided to system administrators and application developers.

Purpose Name Specifications

Installing the printer driver

Distributing the printer driver and setting

Administering network printers

Printer Driver

Install Assistant

EPSON TMNet WinConfig

EPSON Net Config

(Function of the printer)

Installs printer driver and executes port setting.

Creates an install package file for installing and setting the printer driver and executing the port setting.

Activating the install package file automatically executes installing the printer driver, setting the printer driver and executing the port setting. The printer setting is not executed.

Creates an install package for each printer for network printers.

The user can set/check the network printer.

Settings can be applied simultaneously to multiple printers.

The user can set/check the network information of the printer by entering IP address of the printer to the address bar of the Web browser.

One printer can be set/checked.

This cannot be used for a printer in the default condition since the IP address is not available.

Developing applications

Status API

Sample Program

Transmits the printer information (such as status of the printer and the ink cartridge, and print job information), and sets the buzzer to beep when an error occurs.

Though Status API is prepared with the printer driver, you need to install it separately.

Sample programs for using the TM-C610. (VB.NET

++ for all programs. VB 6.0 and C# for

and C some programs.)

Header files and assembly files for .Net are included in the sample programs. (The assembly files for .Net are necessary to build a Status APIbased application in the .Net environment.)

Product Specifications

Printing method Serial ink jet, dot matrix

Three-color (CMY) printing

Paper feed Forward friction feed

Autocutter Cutting method By separated-blade scissors

Autocut type Partial cut (one center point uncut)

Graphic resolution 360 dpi × 180 dpi, 360 dpi × 360 dpi

Print speed 96 mm/s (printing width 53 mm, 360 dpi × 180 dpi)

49.8 mm/s (printing width 53 mm, 360 dpi × 360 dpi)

The print speed is different depending on the resolution and the printing width.

Roll paper

(See "Paper Specifications" on page

for details)

Ink cartridge

"Ink Cartridge" on page 29 for

(See details.)

Interface USB model USB 2.0 high speed

Ethernet model Ethernet (100 Base-TX/10 Base-T)

Temperatures/ humidity

(See

"Environmental Conditions" on page 31

details.)

Overall dimensions (H × W × D) 185 × 200 × 195 mm {7.28 × 7.87 × 7.68 in}

Weight (mass) Approximately 4 kg {8.8 lb}

for

Printing 10 to 35C, {50 to 95F80%RH (no condensation)

Storage When packed (ink not installed): -20 to 60C {-4 to 140F, 5 to

Normal paper (single ply)

3-color exclusive integrated ink cartridge

(Model number: SJIC15P)

85%RH (no condensation)

-20C or 60C {-4 or 140F: up to 120 hours

Ink installed: -20 to 40C {-4 to 104F

-20C {-4 F: up to 120 hours 0 to 30C {32 to 86F: up to 6 months 40C {104 F: up to a month

(Except for ink cartridge, roll paper, paper ejection tray)

Chapter 1 Product Overview

Hardware Requirements

OS Microsoft Windows Server 2008 R2 (64bit)

Microsoft Windows Server 2008 SP2 (32/64bit)

Microsoft Windows Server 2003 R2 SP2 (32/64bit)

Microsoft Windows 7 (32/64bit)

Microsoft Windows Vista SP2 (32/64bit)

Microsoft Windows XP SP3 (32bit)

Microsoft Windows XP SP2 (64bit)

Computer Must support computers that run the above operating systems.

 PC/AT compatible

CPU * Computers with a processor of 1 GHz or better are

recommended.

Intel Pentium/Celeron series, AMD Athlon/Duron family, or processors that are compatible with these are recommended.

Memory* 512 MB or larger is recommended

*: Must meet the system requirements for the supported OS.

Up to 20 printers are supported on the network . If the minimum requirements above are not met, the printer may not be able to come up to its standard.

Printing Specifications

Printing method Serial ink jet, dot matrix

Three-color (CMY) printing

Print direction Bi-directional

Paper feed Forward friction feed

Print width 53 mm {2.09”} max.

Print mode

Input resolution

(horizontal  vertical)

180  180 dpi 360  180 dpi Bi-d

 360 dpi 360  360 dpi Bi-d

360

dpi : dots per 25.4 mm (dots per inch)

Graphic resolution

(horizontal  vertical)

direction

Print speed

Print width 53 mm: 96 mm/s+10%-15%

Print width 50 mm: 100 mm/s

Print width 53 mm: 49.8 mm/s+10%-15%

Print width 50 mm: 51.4 mm/s

Paper Specifications

Type Normal paper (single-ply)

Form Paper roll

Size Outside diameter 90 mm {3.54”} max.

Paper core diameter Inside: 12 mm {0.47”}, Outside: 18 mm {0.71”}

Paper width 57.5 {2.26”} ± 0.5 mm {0.02”}

Barcode

Barcodes encodable by the printer driver

Barcode/ two-dimensional code printing

Barcode Identification rate:

ANSI rank D (based on Seiko Epson Corporation standard)

Two-dimensional code printing

UPC-A, UPC-E, JAN 8 (EAN 8), JAN 13 (EAN 13), GS1 DataBar Omnidirectional, GS1 DataBar Truncated, GS1 DataBar Limited, GS1 DataBar Expanded

GS1 DataBar Stacked, GS1 DataBar Stacked Omnidirectional, GS1 DataBar Expanded Stacked

Chapter 1 Product Overview

Paper feeding direction

Carriage move directionCarriage move direction

a. Ladder Barcode

b. Fence Barcode (BLACK)

Creating the graphic data for barcode

If you want to create graphic data for barcodes, create data which meet the following conditions.

 Use black as the print color of the barcode on blank paper (not pre-printed).  Barcode data should be created at 180 dpi 180 dpi. At other resolutions, the barcode

reader may return errors.

 Because of the characteristics of the ink, it may penetrate the paper, and bars of printed

bar codes may become thicker. This depends on the paper. Users can maintain the bar code recognition rate by methods such as ± 1 correction, reducing the data in a bar by one pixel (180 dpi) and increasing the blank space by one pixel (180 dpi).

Barcode type Detail Module value

Ladder barcode 360 180 dpi

Fence barcode

360 360 dpi, BLACK

0.282 mm or more (180 dpi, 2 dots)

0.212 mm or more (360 dpi, 3 dots)

Print Area and Cutting Position

Paper width: 57 ± 0.5 mm

14 mm

Autocut position

Paper feeding direction

Print area

Print area width: 53 mm

Paper

2 mm

14 mm

2.25 mm

Autocut position

Coupon 1

Coupon 2

Coupon 3

The minimum top margin (indicated as “A” in the illustration below) of a coupon after a

previously printed one is described in the table below.

a b Minimum top margin A

180 180 0

360 180 0

180 360 0.14

360 360 0.14

a: Resolution in paper feed direction of the previous printing

b: Resolution in paper feed direction of the next printing

Chapter 1 Product Overview

Standard coupon

Ink Cartridge

Model number SJIC15P

Type 3-color exclusive integrated ink cartridge

Ink color Cyan, magenta, yellow

Ink type Pigment ink

Ink life 6 months after loading to the printer, 2 years after manufacturing

Number of sheets printable 3700 coupons/cartridge

*(Print area 50 178 mm {1.97  7.01"} (as shown below), coverage of each color on the page: 25% 3 shots (Total 676,000 shots), when printing in 360 dpi  180 dpi)

* This figure is calculated based on printing an average of 52 sheets 24 hours a day (approximately 1 sheet per 28 minutes) after replacing the ink cartridge with a new one.

Temperatures Transport -20 to 60C {-4 to 140F(up to 5 days for 60C {140F)

Storage -20 to 40C{-4 to 104F (up to a month for 40C {104F)

Installation -20 to 40C {-4 to 104F(up to a month for 40C {104F)

Electrical Characteristics

Power supply Power supplied by dedicated AC adapter

Input voltage (rated) AC 100 to 240V

Frequency (rated) 47 Hz to 63 Hz

Power consumption

Operating Approximately 13 W

Idling Approximately 3 W

Be sure to use the dedicated AC adapter included in the product package.

Reliability

Life Print head 6,000 million shots/nozzle

Autocutter mechanism

Carriage mechanism

MTBF Approximately 180,000 hours

MCBF Approximately 9,800,000 passes

MPBF 750 coupons (when printing standard coupons)

500,000 cuts

4 million passes (2 million carriage returns)

Environmental Conditions

Humidity (%)

Temperatures (C)

Item Specification

Chapter 1 Product Overview

Temperatures/ humidity

Printing 10 to 35C {50 to 95F, 20 to 80%RH (no condensation)

34 °C, 90%RH

31 °C, 90%RH

Barcode

34 °C, 75%RH

Relative

Humidity

[%RH]

10 20 30 40

Ambient temperature [°C]

15 to 35C {50 to 95F, 20 to 80%RH (no condensation)

40 °C, 65%RH

40 °C, 43%RH

Specified original paper P300, P310, P350

Specified original paper other than above

printing

Storage When packed (ink not loaded): -20 to 60C {-4 to 140F, 5 to

85%RH (no condensation)

-20C or 60C {-4 or 140F: up to 120 hours

Ink loaded: -20 to 40C {-4 to 104F

-20C {-4F: up to 120 hours 0 to 30C {32 to 86F: up to 6 months 40C {104F: up to a month

Pressure (elevation)

Operating 700 to 1060 hPa (approximately 0 to 2500 m above sea level)

Not operating (including in transportation)

Acoustic noise During

operation

(including using the autocutter)

700 to 1060 hPa (approximately 0 to 2500 m above sea level)

Approximately 53 dB (ANSI Bystander position)

(Based on Epson evaluation conditions including the use of the autocutter)

External Dimensions

200 mm

185 mm

195 mm

•Height: 185 mm {7.28"}

•Width: 200 mm {7.87“}

•Depth: 195 mm {7.68”}

Chapter 1 Product Overview

Restrictions

Printer environment

•Drivers for TM printers (APD, OPS/JavaPOS) of Seiko Epson Corporation cannot be used for

this printer.

The TM-C610 printer driver can be installed and used on a computer with the APD and OPS/

JavaPOS installed.

Installation environment for the printer driver

•The printer driver for the Ethernet interface model cannot be installed with a USB interface

model printer connected. In this case, turn off the USB interface model printer before installing

the printer driver for the Ethernet interface model.

•When the printer driver is installed using point and print, printing can be performed b

printer status cannot be obtained.

•When setting the printer driver using point and print, setting may be made by accessing the

server via a network. Be sure to make the setting with the printer connected.

ut the

•When using a shared printer and a local printer on one client computer, install the print

driver for the local printer before installing the printer driver for the shared printer.

•When using this printer in the same environment as a version of the APD earlier than APD

4.03, Install the APD first, and then install the printer driver for this printer.

Install package of the printer driver

•When the printer driver is installed using the install package of the USB interface model, the

status of other computers on the network cannot be acquired, even if the setting for sharing

this printer is made. And the status cannot be acquired with Status API or other application

however, printing is possible. To avoid the limitations, install the printer driver without using

the install package, and make the settings.

• The following settings are not reflected in the install package

- [Select the folder] in [Driver Preferences] in the [Driver Utilities] tab.

- All informa

- Whether or not [Always show current settings.] in the [Current settings] screen is checked

tion in [EPSON Log File Settings] in the [Driver Utilities]

Printing

•For the USB interface model, it takes time for the next printing if you turn the printer off and

on after printing.

•The ink cartridge contains 3 colors of ink. Even when one particular color is specified, all 3 col-

ors of ink are used for printing and for keeping the print head in good condition. When the in

level of even one color reaches the lowest limit, the printer stops printing.

•The colors of printouts may become abnormal if you tilt this printer or subject the printer to

any shocks. When you move this printer after ink charging, check the colors by performing a test print.

If the colors of printouts are not normal, perform head cleaning. See "Head Cleaning" o

for how to perform head cleaning.

•When printing image data, white lines (lines shown in white) or black lines (overlapping of

image parts) may appear at about 1 inch intervals in the print result. By setting [Print Head Alignment] - [Media Feed Adjustment] in [Maintenance And Utilities] tab, thi s can be

reduced but cannot be removed completely.

n page

•When printing image data, change of color to

result.

ne may appear at 1 inch intervals in the print

Chapter 2 Setup

3. Connecting the Power Supply (page 39)

7. Setting the Printer IP Address (page 45)

This step is not necessary for the USB interface model.

6. Loading the Ink Cartridge (page 44)

4. Arranging the Cables (page 40)

5. Loading the Roll Paper (page 42)

2. Connecting the USB/Ethernet cable (page 38)

8. Adding a TCP/IP Port (page 46)

This step is not necessary for the USB interface model.

1. Installing the Printer (page 36)

9. Installing the Printer Driver (page 49)

10. Installing Status API (page 54)

This step is not necessary if you do not use Status API.

Setup

This chapter describes setup and installation of the product and peripherals.

Flow of Setup

This chapter consists of the following sections along with the setup flow of the product and peripherals.

Installing the Printer

Install the printer in an appropriate location with sufficient space around it.

Important Notes on Installation

•Do not place the printer in a dusty location.

•The printer must be installed horizontally.

•Leave enough space in front of the printer for the ink cartridge cover and the roll paper cover

to be fully opened, and be careful not to place an obstacle in front of the printer, especially

when you install t

he printer on a mounting table.

•If you install the printer in a location where it could fall during operation, make sure to secure

the printer with screws.

Chapter 2 Setup

Screw holes

Rubber foot

Printer

7 ~ 10 mm

Mounting table

85 mm

•When installing the printer on a mounting table, secure the printer with two screws (M4) or fix

it with affixing tape. Use screws between 7 and 10 mm {0.28 and 0.39"} long from the ground

point of the rubber foot on the printer.

•Do not allow cables to catch or foreign matter to accumulate under the printer.

•Do not subject the printer to impact during operation. Otherwise, print problems may occur.

Connecting the USB/Ethernet cable

Groove

Ethernet cable

USB cable

USB interface model Ethernet interface model

For the USB interface model, connect the USB cable, for the Ethernet interface model, connect the

Ethernet cable to the printer.

 When Ethernet cables are installed outdoors, make sure devices without proper

surge protection are cushioned by being connected through devices that do have

CAUTION

Put your finger on the groove in the upper part of the rear cover, and pull

it backward to remove it.

surge protection. Otherwise, the devices can be damaged by lightning.

 Never attempt to connect a standard telephone line cable to the 10/100BASE-T

LAN connector.

For the USB interface model, connect the USB cable to the connector, as

shown below. For the Ethernet interface model, connect the Ethernet cable to the connector until it clicks.

Connecting the Power Supply

USB interface model Ethernet interface model

Connect the included AC adapter to the printer.

 Always use the included AC adapter.

Using a nonstandard power supply can result in electric shock or fire.

WARNING

Insert the connector of the AC cable to the inlet of the AC adapter.

Connect the DC cable of the AC adapter to the power connector of

the printer.

 Use an AC cable that meets safety standards of each country.  Should a fault ever occur, immediately turn off the power to the printer and

remove the power supply cable from the wall socket.

Chapter 2 Setup

Arranging the Cables

cable hook

Tabs

Hook all the connected cables on the cable hook.

Align the 2 tabs at the bottom of the printer back with the holes in the

rear cover, and close the rear cover.

Chapter 2 Setup

Make sure the cables pass through the notch at the bottom of the rear

cover, and are not pinched.

Be sure to use the printer with the rear cover attached.

Insert the power plug of the AC cable into the wall socket.

 Be sure to remove the AC cable from the wall socket whenever connecting or dis-

connecting the AC cable to the printer.

CAUTION

Failure to do so may result in damage to the AC adapter or the printer.

 Make sure the wall socket power supply satisfies the rated voltage requirements

of the AC adapter. Never insert the AC cable into a socket that does not meet the rated voltage requirements of the AC adapter.

Doing so may result in damage to both the AC adapter and the printer.

Loading the Roll Paper

Follow the steps below to load the roll paper.

Turn on the printer.

Press down the release lever, and pull it to the front to open the roll

paper cover.

Load the roll paper in the orientation shown below.

Chapter 2 Setup

Paper ejection guide

Pull out the paper end to the paper exit along the paper ejection guide.

Close the roll paper cover.

Roll paper is automatically fed about 10 cm {3.9”}, and then autocutting is performed.

Loading the Ink Cartridge

 Always use the EPSON SJIC15P ink cartridge.  Do not open the package of the ink cartridge until you are ready to load it in the printer.

Pull the ink cartridge cover to the front to open it.

Shake the new ink cartridge package 4 or 5 times before opening it and

then take the ink cartridge out of the package.

Push the ink cartridge gently into the cartridge holder as shown below.

Insert with the arrow side up.

Chapter 2 Setup

Close the ink cartridge cover.

When the ink cartridge i s installed for the first time, the (Power) LED starts flashing, and ink charging starts. Ink charging takes approximately 4 minutes. In the meantime, do not turn off the printer or open the roll paper cover or the ink cartridge cover. Doing so wastes ink signif When ink charging finishes, the (Power) LED stays on (not flashing).

icantly.

 When the ink cartridge is loaded for the first time, the printer uses ink to prepare for

printing (initial ink charge), therefore, the first replacement period is shorter than normal.

 The colors of printouts may become abnormal if you tilt this printer or subject the printer

to any shocks after ink is charged. When you move this printer after ink charging, check the colors by performing a test print. If the colors of printouts are not normal, perform head cleaning. See

page 98 for how to perform head cleaning.

 Ink consumption differs, depending on printer conditions, such as printing and cleaning.  To prevent ink waste, do not insert and remove the ink cartridge other than when

replacing it.

 To maintain the quality of print head, the INK LED lights even though some ink remains

in the cartridge.

"Head Cleaning" on

Setting the Printer IP Address

This setting is necessary only for the Ethernet interface model.

Connect the printer to the network via a hub using the Ethernet cable.

Set an IP address to the printer with EPSON TMNet Config.

Yo u can download EPSON TMNet Config from the following URL.

http://www.epson.jp/business/

 When Ethernet cables are installed outdoors, make sure devices without proper

surge protection are cushioned by being connected through devices that do have

CAUTION

surge protection. Otherwise, the devices can be damaged by lightning.

 Never attempt to connect a standard telephone line cable to the 10/100BASE-T

LAN connector.

Make sure the Ethernet cable is connected to the printer, and the printer is turned on.

Adding a TCP/IP Port

This procedure is necessary only for Ethernet model, and unnecessary for the USB interface

model.

Follow the steps below to add a TCP/IP Port.

Make sure the Ethernet cable is connected to the printer, and the printer is turned on.

Select [Start] - [Control Panel] - [Printer] on the computer.

Menus to select are different for each OS. For details, see below.  Windows Vista

[Start] - [Control Panel] - [Printers]

 Windows XP

[Start] - [Control Panel] - [Printers and Faxes]

Select [File] - [Add Printer] from the menu.

Select [Add a local printer].

Chapter 2 Setup

Select [Create a new port:], select [Standard TCP/IP Port] in “Type of

port,” and click [Next].

Set the items by referring to the table below, and click [Next].

Item Setting value

Device type TCP/IP Device

Hostname or IP address

IP address set to the printer

Por t nam e

Query the printer and automatically select the driver to use

Setting values in “Hostname or IP address” are automatically input.

Uncheck the checkbox.

Select [Standard], and [Generic Network Card] in “Device Type.” Then

click [Next].

Click [Cancel].

Do not install the printer driver in this step.

The addition of the TCP/IP port is completed.

Installing the Printer Driver

The installation procedure is different between the USB interface model and the Ethernet

interface model.

 Make sure to log on as an administrator to install the printer driver.  Before installing, check the hardware requirements. (See

page 25.

)

For USB Interface Model

Follow the steps below to install the printer driver.

Connect the printer to the computer.

Turn off the printer before installing. You need to turn it on during installation by following the instructions.

"Hardware Requirements" on

Chapter 2 Setup

For a 32bit OS, double-click the icon “c61d32_xxxx.exe.”

For a 64bit OS, double-click the icon “c61d64_xxxx.exe.”

If the “User Account Control” screen is displayed, click [OK].

Select [EPSON TM-C610], and click [OK].

Read the Licence Agreement, and click [Accept].

Make sure the printer is connected to the computer, and turn on the printer.

The following screen is displayed, and installation of the driver starts.

Chapter 2 Setup

When the installation finishes, the following screen is displayed.

Click [OK] to close the screen.

The installation of the printer driver is completed.

For Ethernet Interface Model

Before installing the printer driver, set an IP address to the printer, and add a TCP/IP port.

(See "Setting the Printer IP Address" on page 45 and "Adding a TCP/IP Port" on page 46.)

 The printer driver for the Ethernet interface model cannot be installed with a USB inter-

face model printer connected. In this case, turn off the USB interface model printer before installing the printer driver for the Ethernet interface model.

 Make sure the Ethernet cable is connected to the printer, and the printer is turned on.

Follow the steps below to install the printer driver.

For a 32bit OS, double-click the icon “c61d32_xxxx.exe.”

For a 64bit OS, double-click the icon “c61d64_xxxx.exe.”

If the “User Account Control” screen is displayed, click [OK].

Select [EPSON TM-C610], and click [OK].

Read the Licence Agreement, and click [Accept].

Click [Manual].

Chapter 2 Setup

From “Available Ports,” select the port added in "Adding a TCP/IP Port"

on page 46, and click [OK].

The installation of the printer driver starts.

When the installation finishes, the following screen is displayed.

Click [OK] to close the screen.

The installation of the printer driver is completed.

Installing Status API

If you want to use Status API, install Status API after installing the printer driver.

Programming Status API enables you to acquire the printer status with your application.

Install the printer driver before installing Status API. ("Installing the Printer Driver" on page

To install it without displaying the window, add the command (/s /v"/qn") to the install file name for Status API. e.g: c61sapi32_10.exe /s /v"/qn"

Follow the steps below to install Status API.

For a 32bit OS, double-click the icon “c61sapi32_xx.exe.”

For a 64bit OS, double-click the icon “c61sapi64_xx.exe.”

Destination for “c61sapi32_xx.exe”: <execution folder for "c61d32_xxxx.exe”>/c61d32_xxxx/WINVISTA_XP_2K/STATUSAPI Destination for “c61sapi64_xx.exe”: <execution folder for "c61d64_xxxx.exe”>/c61d64_xxxx/WINVISTA_XP_2K/STATUSAPI



The "EPSON TM-C610 StatusAPI - InstallShield Wizard“ screen is displayed.

Click [Next].

Chapter 2 Setup

The “License Agreement" screen is displayed. Read the Licence Agree-

ment, and select [I accept the terms in the license agreement]. Then Click [Next].

The "Ready to Install the Program" screen is displayed. Click [Install] to

start the installation.

If the "User Account Control" screen is displayed, click [Continue].

The "InstallShield Wizard Completed" screen is displayed. Click [Finish].

The installation of Status API is completed.

Chapter 3 Application Development Information

Application Development Information

This chapter describes how to control the printer and gives information useful for printer

application development.

Overview

The following is provided for use of this printer.

❏ A dedicated printer driver for Windows is available. For details on how to use the printer

driver, see "How to Use the Printer Driver" on page 66.

❏ A Status API that can be used with your applications is available.

Though Status API is prepared with the printer driver, you need to install it separately.

❏ Va rious utilities and user’s manuals are available. ❏ Dedicated sample programs for the TM-C610 are available.

Use them as a reference for developing applications.

This printer cannot use the APD or OPOS/JavaPOS provided by EPSON.

Printer Driver

The printer driver has the following functions, so it is not necessary to implement them in

applications.

❏ Barcode and 2D symbol fonts are implemented. The barcode and 2D symbol fonts can be

printed using the font replacement function for.NET environment.

The barcode and 2D symbol font must be set in advance

tion. (See how to make the setting.)

In the .NET environment, a TrueType font is specified to be replaced by barcode and 2D sym-

bol fonts. The barcodes and 2D symbols can be printed by specifying a replaced TrueType font

from the application. (See

page 83

"Barcode Printing" on page 73 and "2D Symbol Printing" on page 79 for details of

"Barcode and 2D Symbol Font Printing on .NET Environment" on

for details about the font replacement function.)

in the printer driver to use this func-

Status API

With Status API, you can transmit the printer status (such as printer and ink cartridge status and

print job information) to your applications, and can set the buzzer to beep when an error such as a cover open occurs.

(Header files and assembly files for .Net are included

in the sample programs.)

Sample Program

Refer to the TM-C610 sample programs to develop the application using this printer.

❏ Features of TM-C610 sample programs

•Programs are provided in the step-up method from the basic ones to the advanced ones.

This helps you to learn how to control the printer.

•Program files are provided in the exe format and the source format.

•Header files and assembly files for .Net are provided.

(The assembly files for .Net are necessary to build a Status API-based application in the .Net

environment.)

• Development environment: Visual Studio 2005/Visual Studio 6.0

• Development language: C++, VB.NET, C#, VB6.0 (C# and VB6.0 are not provided for some

programs.)

❏ Structure of TM-C610 sample pro

grams

The following is the structure and language used for TM-C610 sample program.

Language

Level Program name Specification

C++

VB.NET

Step 1. Printing characters

Step 2. Printing bar codes

Basic

Step 3. Printing graphics

Step 4. Confirming the printer status

Basic print program

Sets barcode font in advance to use for print program.

The program to print graphics

Checks the printer condition before printing and executes error handling.

—



   



—



—



VB6.0

—

Chapter 3 Application Development Information

Level Program name Specification

Language

C++

VB.NET

VB6.0

Basic

Advanced

Step 5. Call-back process

Complete basic  features

Monitoring the printer status and controlling print jobs

DEVMODE Executes a 90-degree rotation or

Obtaining the print completion

When the condition of the printer changes, the printer can cause actions to occur in the application, and executes error handling.

The program from Step 1 to 5

Cancels a print job when a paper end is detected.

changes the number of copies in the application.

Changes the number of copies in the application.

Acquires the print completion.

—



   

—



—



—



   

—

Utilities and Manuals

Several kinds of utilities and manuals other than the printer driver and this manual are available

for this printer.

Install Assistant

This is the utility to put together the setting information of the installed driver and the installer

of the driver as a package file.

The driver is installed with the same settings as the original computer when the package is

executed on a different computer, and thi

several computers.

 When reinstalling the Install Assistant in an environment where the Install Assistant has

already been installed, uninstall the existing Install Assistant first, then install it again.

 Only the driver settings saved in the computer can be copied. The driver settings saved

in the NV memory in the printer cannot be copied.

 See the Install Assistant User’s Manual for details.

EPSON TMNet WinConfig

s makes it easy to install the printer driver on the

Sets/Changes the network setting for the EPSON printers in the network.

Some EPSON printers are not supported.

EPSONNet Web Config

Sets/Checks the network information of the printer by entering the IP address of the printer to

the address bar of the Web browser. One printer can be set and checked.

Sample Programs

These is the sample programs to use with the TM-C610. (C++, VB.NET, C#, and VB6.0 are

prepared as development languages. However, C# and VB6.0 are not provided for some

programs.)

Chapter 4 Handling

Handling

This chapter describes basic handling of the printer.

Replacing the Ink Cartridge

Printing is not possible if any of the three color inks needs replacement.

When the INK LED (red) lights, the ink cartridge needs to be replaced. Follow the steps below to

replace the ink cartridge.

 Always use the EPSON SJIC15P the ink cartridge.  Do not open the package of the ink cartridge until you are ready to install it in the printer.

 Ink consumption differs depending on printer conditions, such as printing and cleaning.  To maintain the quality of print head, the INK LED lights even though some ink remains

in the cartridge.

Turn the power on and make sure the INK LED lights.

Pull down the ink cartridge cover to the front to open it.

Pull out the used ink cartridge to remove it.

Do not leave the printer without an ink cartridge installed.

Otherwise, the print head may dry and clog.

CAUTION

Shake the new ink cartridge package 4 or 5 times before opening it and

take out the ink cartridge out of the package.

Push the ink cartridge gently into the cartridge holder at the position

shown below.

Insert it with arrow side up.

Close the ink cartridge cover.

The INK LED turns off.

Replacing the Roll Paper

When the roll paper is out, the PAP E R O U T L E D (red) and the ERROR LED (red) light.

Follow the steps below to replace the roll paper.

Do not open the roll paper cover or touch the paper during printing.

Otherwise, the printer may be damaged.

WARNING

Replacing the Roll Paper

Press down the release lever, and pull it to the front to open the roll

paper cover.

Chapter 4 Handling

Remove the used paper roll core.

Load the roll paper in the orientation shown below.

Pull out the paper end to the paper exit along the paper ejection guide.

Paper ejection guide

Close the roll paper cover.

When the printer power is on, roll paper is automatically fed about 10 cm {3.9”}, and then autocutting is performed.

Chapter 4 Handling

Triangle mark

Knob

Removing Jammed Paper

When a paper jam occurs, never pull out the paper forcibly. Open the roll paper cover, and

remove the jammed paper.

If the roll paper cover cannot open, follow the steps below.

Turn off the printer.

Remove the autocutter cover by pulling the part of the autocutter cover

indicated in the circle in the illustration below.

Turn the knob upward or downward until a triangle mark appears in the

hole in the frame.

Close the autocutter cover.

Open the roll paper cover, and remove the jammed paper.

How to Use the Printer Driver

The printer driver allows you to change the print settings and also provides some utilities such

as checking the printer status and cleaning the print head.

How to Display the Printer Driver

Select [Start] - [Control Panel] - [Printer] on the computer.

Menus to select are different in each OS. For details, see below.  Windows 7

[Start] - [Control Panel] - [Hardware and Sound] - [Devices and Printers]

 Windows Vista

[Start] - [Control Panel] - [Printers]

 Windows XP

[Start] - [Control Panel] - [Printers and Faxes]

Right-click [EPSON TM-C610], and click [Printing References].

The printer driver screen is displayed.

The above icon name is displayed when the printer’s name registered as [EPSON TM-C610].

Chapter 4 Handling

Registered paper

➁

➂

➃

Registering User Defined Media

If the paper size to use is not in [Media Layout], register user defined media.

The registered layout will be stored in [Favorite Setting] to use from user applications.

Registering User Defined Media

Click [Add/Del] of [Media Size] on the [General] tab.

Enter [Media Size Name] on the displayed [User Defined Media Size]

screen.

This is registered as a user defined media name.

Enter the size of the paper.

Click [Add]. The user defined media will be registered and displayed in

the list of [Media Size].

Favorite Setting

[General] tab Favorite setting

[Page Layout] tab

[Favorite Setting] is the function to administer several printer driver settings into one.

The settings from the [General] and [Page Layout] tabs such as Media Type, Media Layout

(including User Defined Media) are included.

Chapter 4 Handling

Features

•When printing from your application, the print setting registered in [Favorite Setting] can be

selected as the default setting.

It is recommended to register the setting in favorite setting after executing print setting by clicking [Save As Favorite Setting].

•A number of settings can be registered in [Favorite Setting].

For example, if the print se coupon, the print setting can be completed by changing [Favorite Setting] when the coupon

is changed. This prevents an error of setting change when changing the paper length.

tting is registered in [Favorite Setting] for each defined-size

Registering print setting in [Favorite Setting]

Set the printer driver depending on paper to print.

Set settings on [General] and [Page Layout] tab. To set the paper of User Defined Media, select it from [Media Size].

Click [Save As Favorite Setting] to display [Save/Delete Favorite Setting].

The current setting will be displayed in the list on the right side.

Enter a print setting name.

Click [Add].

The print setting will be registered in [Favorite Setting].

[Favorite Setting] includes the following settings.

Current Settings➁

➂

➃

➀

User Defined Media

Registered in the Favorite Setting.

•Default Settings: The default setting when installing the printer driver.

•Current Settings: The contents set in the [General] and [Page Layout] tabs.

•User Defined Setting:The print setting defined by the user.

Information for User Definition

The user definition includes the following.

•User Defined Media

•Registering barcode font

•Replacing font in the .NET environment

The user definition is set on each client computer. When a number of TM-C610 printer drivers

are installed in one computer, these are used mutually.

These contents are displayed in the current settings in [Current Set- ting] and the [Save/Delete Favorite Setting] window.

Chapter 4 Handling

Buzzer Setting at the Time of Errors

Whether the buzzer beeps when an error occurs can be set. 

Follow the steps below to make the setting.

Turn on the printer.

Display the printer driver.

(For how to display, see "How to Use the Printer Driver" on page 66.)

Select the [Maintenance And Utilities] tab, and click [Notification Set-

tings].

The following screen is displayed. Select the item to set, and click [OK].

The following screen is displayed, and setting is completed.

Click [OK] to exit.

Autocutting and Buzzer Setting after Printing

Whether autocutting is performed and whether the buzzer beeps after printing can be set in [Post-printing Operation Settings] in the [General] tab of the printer driver.

(For how to display the printer driver, see

[Post-printing Operation Settings] includes the following settings.

•Autocut:After Every Page/Only After Last Page

The printer feeds paper to the position where autocutting can

be performed, and stops after autocutting.

"How to Use the Printer Driver" on page 66.)

•Completion Beeper Settings: Only After Last Page

The buzzer beeps after printing is completed.

Chapter 4 Handling

Barcode Printing

The printer driver has a built-in barcode font. Barcode printing is available if a barcode is not

created on the application side.

Setting the barcode font

Barcode print settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab.

Change settings of the following.

•Display: Select [Barcodes].

•Font Name: Input an arbitrary character string. ASCII characters only.

•Type: Select a barcode type from the following. The displayed items are

changed accordingly. The following types are selectable.

 UPC-A  UPC-E  JAN13(EAN)  JAN8(EAN)  GS1 DataBar Omnidirectional  GS1 DataBar Truncated  GS1 DataBar Expanded  GS1 DataBar Limited

•Rotation Settings: Select a setting when printing the barcode rotated by the specified

rate.

• Hexadecimal Entry Mode:

Turn on the check box when the data for barcode is specified on

Hexadecimal Entry Mode.

•Composite: Turn on the check box to print barcode with a composite symbol.

Separate the data specified to a composite symbol and a barcode with “\ |” or “| \”. Describe the data in the order of the composite symbol and the barcode. Example: 1234567890\ |012345678905

•Use a Quiet Zone: Leaves a blank margin on the rig

ht and left side of barcodes for bet-

ter readability.

The barcode printing position is moved based on the amount of the margin.

•Module: Sets the thin element width in dots.

2D Symbol Printing

The printer driver has built-in 2D symbol fonts. 2D symbol printing is available if the 2D symbol

is not created on the application side.

Setting the 2D Symbol font

2D symbol printing settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities]

tab.

Change settings of the following.

•Display: Select [2D Symbols].

•Font Name: Input an arbitrary character string. ASCII characters only.

•Type: Select a 2D symbol type. The displayed items are changed accord-

ingly.

•Rotation Settings: Select a setting when printing the 2D symbol rotated by the specified

amount.

• Hexadecimal Entry Mode:

Turn on the check box when the data for 2D symbol is specified on

Hexadecimal Entry Mode.

•Composite: Turn on the check box to print the 2D symbol with a composite sym-

bol.

Separate the data specified to a composite symbol and a 2D symbol with “\ |” or “| \”. Describe the data in the order of the composite symbol and the 2D symbol. Example: 1234567890\ |012345678905

•Use a Quiet Zone: Leaves a blank margin on the right and left side of 2D symbols for

better readability.

The 2D symbol printing position is moved based on the amount of margin.

Make settings of the following items according to the selected [Type].

•GS1 DataBar Stacked

Module: Sets the module width for GS1 DataBar Stacked.

•GS1 DataBar Stacked Omnidirectional

Module: Sets the module width for GS1 DataBar Stacked Omnidirectional.

•GS1 DataBar Expanded Stacked

Module: Sets the module width for GS1 DataBar Expanded Stacked. Num Of Chars: Sets the maximum width for GS1 DataBar Expanded Stacked.

❏ The recommended values for the 2D symbols.

Recommended value for setting the barcode/2D symbol font (2D symbol of stack type)

Minimum Module [by 360 dpi]

Graphic

Barcode and 2D Symbol Font Printing on .NET Environment

Since .NET Framework supports only TrueType fonts and Open Type f o nts, the barcode and 2D

symbol fonts that are registered in the printer driver cannot be printed from an application.

Therefore, TrueType fonts are replaced with barcode and 2D symbol fonts with the font

replacement function of the printer driver. Barcode and 2D symbol fonts can be printed from

applicatio

The name of the print data in the application remains as a TrueType font name, but changes to

barcode and 2D symbol font when it is printed.

ns under .NET Framework environment by this replacement function.

Font Replacement

Font Replacement is executed from [Font Replacement] on the [Driver Utilities] tab.

Make the following setting.

•Replacement TrueType Font

 Select the original TrueType Font.

•Replacement Target Font

 Select the target barcode and 2D symbol.

Click [OK].

TrueType font is replaced by barcode and 2D symbol font.

Printing barcodes and 2D symbols

Sets specified number of point, language of the replaced TrueType font by barcode and 2D

symbol font to the print data.

 The number of point for barcode and 2D symbol is specified; check it from [Barcode

and 2D Symbol] on [Driver Utilities]. The barcode and 2D symbol cannot be printed if a

value other than those specified is set.

 The original TrueType font can be used only for specifying barcode and 2D symbol;

therefore, if other characters are specified, they cannot be printed. Make sure to use a TrueType font that will not be used for other printing.

Chapter 4 Handling

Functions of the Printer Driver

The printer driver has “General,” “Page Layout,” “Driver Utilities,” and “Maintenance And

Utilities” tabs to change various settings and for adjustments.

[General] tab

Favorite Setting

Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Default settings] is selected.

Print Settings

Makes setting of Media Type, Media Size, Print Resolution and Color Correction.

The user definition paper can be registered in Media Size.

Select print quality from [Normal] [High] and the following is the resolution of the printing.

Paper type Print Resolution

Normal 360 × 180

Normal paper

High 360 × 360

Resolution (dpi)

(Horizontal × vertical)

Media Source Settings

Changes settings of Paper Source and Roll Paper Option setting.

Post-printing Operation Settings

Sets whether autocutting is performed and whether the buzzer beeps after printing.

Print Preview

Displays the print preview before printing if this check box is turned on.

[Page Layout] tab

Favorite Setting

Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Default Settings] is selected.

Orientation

Changes settings of the printing direction (Portrait, Landscape, Rotate 180).

Copies

Sets the number of prints.

Layout

Adjusts the printing position.

Watermark

By turning on this check box, text such as “Important” or a graphic can be printed as a

watermark.

The checkbox is grayed out unless [Roll Media Option] in the [General] tab is set to “Cut Sheet Mode”.

Since the watermark is printed on top of the printed data, a barcode cannot be read when the barcode and the watermark overlap each other.

Chapter 4 Handling

[Driver Utilities] tab

Barcode and 2D Symbol

Changes various settings of barcode fonts and 2D symbol fonts. This is user definition

information.

See "Barcode Printing" on page 73 or "2D Symbol Printing" on page 79 for the procedure of each printing.

Font Replacement

Makes settings to replace TrueType font with barcode and 2D symbol fonts under .NET

environment.

Use this to print the barcode and 2D symbol font in the .NET environment. One TrueType font is specified to use for printing barcodes and 2D symbol fonts.

Driver Preferences

Changes settings for various functions related to the printer driver.

EPSON Log File Settings

Changes settings for the saving method for quick analysis when an error occurs.

Import/Export Settings

Imports or exports all the settings on the printer driver as a file. This is used for Install Assistant

to create the install package of the printer driver.

This makes it easier to use the same settings for other printers.

[Maintenance And Utilities] tab

Makes the following settings to the printer.

Notification Settings

Sets whether the buzzer beeps when an error occurs.

Head Cleaning

Performs head cleaning. The result of the head cleaning can be checked by the nozzle check

pattern printing.

See "Head Cleaning" on page 98 for the operating procedure of head cleaning.

Nozzle Check

Prints a nozzle check pattern to check if any nozzle is clogged or not.

Print Head Alignment

Adjusts misalignment of vertical lines, barcodes and paper feed during bi-directional printing.

This is to check the adjustment value using the roll paper included in the product package.

Normally this is not necessary for the user to make this adjustment since th

factory before shipping.

is is adjusted in the

Uninstallation

To uninstall the printer driver, uninstall the printer driver and Status API separately.

•To uninstall the printer driver page 89

•To uninstall Status API page 91

Uninstalling the Printer Driver

Follow the steps below to uninstall the printer driver.

Finish other operations on the computer.

Select [Start] - [Control Panel] - [Uninstall a program].

Menus to select are different in each OS. For details, see below.  Windows 7 / Vista

[Start] - [Control Panel] - [Uninstall a program]

 Windows XP

[Start] - [Control Panel] - [Add or Remove Programs]

Chapter 4 Handling

Select [EPSON Printer Software], and click [Uninstall/Change].

The following screen is displayed. Select the printer driver to be

uninstalled from the [Printer Model] tab.

Check [EPSON Network Utility] in the [Utilities] tab, and click [OK].

If you are using other EPSON printers and more than one [EPSON Network Utility] is displayed, do not delete them. If they are displayed even if you are not using other EPSON printers, check all of them to delete.

The screen to confirm uninstallation is displayed. Click [Yes ].

The confirmation screen to delete the personal setting information is dis-

played.

Click [Yes] to delete it, or click [No] to leave it.

If you have set the TM-C610 as the usual printer, another printer to be set

for the usual printer after uninstalling is displayed. Click [OK].

“Uninstallation complete.” is displayed. Click [OK].

The uninstallation of the printer driver is completed.

Uninstalling Status API

Follow the steps below to uninstall Status API.

To uninstall without displaying the screen, add the command (/s /v"/qn REMOVE=ALL") to the installation file name of Status API. e.g: c61sapi32_10.exe /s /v"/qn REMOVE=ALL"

Chapter 4 Handling

Finish other operations on the computer.

For a 32bit OS, double-click the icon "c61d32_xxxx.exe."

For a 64bit OS, double-click the icon "c61d64_xxxx.exe."

Directory of c61sapi32_xx.exe:

< The folder to execute c61d32_xxxx.exe>/ c61d32_xxxx/WINVISTA_XP_2K / STATUSAPI

Directory of c61sapi64_xx.exe:

< The folder to execute c61d64_xxxx.exe>/ c61d64_xxxx/WINVISTA_XP_2K / STATUSAPI

Click [Next].

Select [Remove], and click [Next].

Click [Remove].

Status API is uninstalled.

The uninstall completion screen is displayed. Click [Finish].

The uninstallation of Status API is completed.

Chapter 4 Handling

Self-test

WTK xxxxx QP xxxxxx

Firmware version

Nozzle check pattern

The self-test is performed by using the control panel.

For the Ethernet interface model, using the self-test button on the printer back enables you to

check the printer setting such as IP address.

Procedure for the Self-test

Yo u can check the following items by performing the self-test using the control panel.

•Firmware version

• Nozzle check pattern

Follow the steps below to perform the self-test.

Check the following points.

• The roll paper is correctly set.

• The roll paper cover is closed.

Turn off the printer.

While pressing down the FEED button, press the power switch.

The self-test result is printed.

The values for “X” in the above print result are different from each printer.

Chapter 4 Handling

Self-test button

Self-test using the self-test button (only for the Ethernet interface model)

For the Ethernet interface model, You can check the following items by performing the self-test

using the self-test button.

•Printer setting information

•Firmware version

• Nozzle check pattern

Follow the steps below to perform the self-test.

Check the following points.

•The (Power) LED is on (not flashing).

• The roll paper is correctly set.

• The roll paper cover is closed.

Remove the rear cover of the printer.

For how to remove the rear cover, see "Connecting the USB/Ethernet cable" on page 38.

Press the self-test button on the back of the printer with something

pointed.

Do not press the self-test button for longer than 2 seconds. If the button is held down longer, detailed information for an internal check is printed.

The self-test result is printed.

★ EPSON Network Sheet ★

MAC xx:xx:xx:xx:xx:xx HW/SW XX.XX/XX.XX IP

XXX.XXX.XXX.XXX

LN TM-C610-xxxxxx

★ Printer Sheet ★

WTK xxxxx QP xxxxxx

IP address

Nozzle check pattern

MAC address

Firmware version

The values for “X” in the above print result are different from each printer.

Chapter 4 Handling

Nozzle Check

Printing the nozzle check pattern enables you to check whether the nozzles are clogged or not.

The nozzle check can be performed in two methods: by the self-test, and by the printer driver.

Nozzle Check using the Self-test

Perform the self-test referring to "Self-test" on page 94.

Check the printed nozzle check pattern.

If dots are missing, perform a head cleaning. (See "Head Cleaning" on page 98.)

Nozzle Check Using the Printer Driver

Turn on the printer.

Set the roll paper correctly.

Display the print setting screen of the printer driver.

(For how to display, see "How to Display the Printer Driver" on page 66.)

Click [Nozzle Check] in the [Maintenance And Utilities] tab.

Click [Print].

Check the printed nozzle check pattern.

If dots are missing, perform a head cleaning. (See "Head Cleaning" on page 98.)

Cleaning

Cleaning the Printer Case

To cl ean the printer case, wipe the dirt off the printer case with a dry cloth or a damp cloth. Be

sure to turn off the printer before cleaning.

Never clean the product with alcohol, benzine, thinner, or other such solvents. Doing so may damage or break the parts made of plastic and rubber.

Head Cleaning

Perform a print head cleaning only when the printout is faint or dots are missing.

Head cleaning can be performed using two methods; the CLEANING button, or the printer

driver.

 Do not turn off the printer or open the roll paper cover or the ink cartridge cover.  When ink is low, head cleaning may not start or may stop during cleaning. In this case,

head cleaning starts after a new ink cartridge is installed.

 When head cleaning is performed continuously, the printer may stop operating for

approximately a minute at a maximum to protect the motor from the heat. The printer restarts operating after the motor cools down.

Head cleaning Using the CLEANING button

CLEANING button

Turn on the printer.

Press the CLEANING button for 3 seconds or more.

Head cleaning starts. The (Power) LED flashes during the head cleaning.

Chapter 4 Handling

When head cleaning finishes, the (Power) LED stays on.

Perform a nozzle check to confirm the print result.

(For how to perform the nozzle check, see "Nozzle Check" on page 97.)

Head cleaning using the printer driver

Turn on the printer.

Display the print setting screen of the printer driver.

(For how to display, see "How to Display the Printer Driver" on page 66.)

Click [Head Cleaning] in the [Maintenance And Utilities] tab.

Perform the nozzle check to confirm the print result.

(For how to perform the nozzle check, see "Nozzle Check" on page 97.)

Transporting the Printer

Ta pe

Ink cartridge cover

For transporting the printer, be sure to follow the instructions below to prevent ink leakage

under the reduced pressure occurring during air transportation.

Make sure the (POWER) LED is turned on. (Wait about 10 seconds

after the printer has finished its operations.

Open the ink cartridge cover.

The valve inside the printer is closed by opening the ink cartridge cover while the printer is turned on. To prevent ink leakage during transportation, be sure to perform

CAUTION

Disconnect the power cable from the inlet while the ink cartridge cover

is open.

Disconnect the power cable from the printer.

this procedure.

Make sure the (POWER) LED is turned off.

Close the ink cartridge cover.

Fix the ink cartridge cover with tape, as shown in the illustration below, to

prevent the ink cartridge cover from opening during transportation.

Do not turn the printer upside down or on its side when packed and

being transported.

Be sure to transport the printer with an ink cartridge installed.

100

CAUTION

Epson TM-C610 Technical Reference Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

For Safety

Key to Symbols

Warnings

Cautions

Restriction of Use

About this Manual

Aim of the Manual

Manual Content

Contents

Product Overview

Features

Product Configuration

Interface

Color

Accessories

Parts Name and Function

Control Panel

Connectors

Offline

Status/Error Indications

Buzzer

Software

Product Specifications

Hardware Requirements

Printing Specifications

Paper Specifications

Barcode

Print Area and Cutting Position

Ink Cartridge

Electrical Characteristics

Reliability

Environmental Conditions

External Dimensions

Restrictions

Setup

Flow of Setup

Installing the Printer

Important Notes on Installation

Connecting the USB/Ethernet cable

Connecting the Power Supply

Arranging the Cables

Loading the Roll Paper

Loading the Ink Cartridge

Setting the Printer IP Address

Adding a TCP/IP Port

Installing the Printer Driver

For USB Interface Model

For Ethernet Interface Model

Installing Status API

Application Development Information

Overview

Printer Driver

Status API

Sample Program

Utilities and Manuals

Handling

Replacing the Ink Cartridge

Replacing the Roll Paper

Replacing the Roll Paper

Removing Jammed Paper

How to Use the Printer Driver

How to Display the Printer Driver

Registering User Defined Media

Favorite Setting

Information for User Definition

Buzzer Setting at the Time of Errors

Autocutting and Buzzer Setting after Printing

Barcode Printing

2D Symbol Printing

Barcode and 2D Symbol Font Printing on .NET Environment

Functions of the Printer Driver

Uninstallation

Uninstalling the Printer Driver

Uninstalling Status API

Self-test

Procedure for the Self-test