Epson TM-C3500 Series Technical Reference Manual

Technical Reference Guide
Describes features for the product.
Describes setup and installation of the product and peripherals.
Describes how to control the printer and necessary information when you develop applications.
Describes how to handle the product.
Describes the efficient management method of multiple printers and client computers, targeted at the administrators.
Series
Describes general specifications for the product.
M00066603
Rev.D
Setup
Handling
Application Development Information
Product Overview
Maintenance
Appendix
2
Cautions
• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
• The contents of this document are subject to change without notice. Please contact us for the latest information.
• While every precaution has taken in the preparation of this document, Seiko Epson Corporation assumes no responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
Trademarks
Microsoft®, Windows®, Windows Vista®, Windows Server®, Win32®, Visual Basic®, Visual C++®, and Visual C#® are registered trademarks of Microsoft Corporation in the United States and other countries.
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision is a registered trademark or trademark of Seiko Epson Corporation.
All other trademarks are the property of their respective owners and used for identification purpose only.
Copyright
This product includes software developed by the University of California, Berkeley, and its contributors.
© Seiko Epson Corporation 2013-2014. All rights reserved.
3
For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read
the following carefully before handling the product.
WARNING
You must follow warnings carefully to avoid serious bodily injury.
CAUTION
Provides information that must be observed to prevent damage to the equipment or loss of data.
Possibility of sustaining physical injuries.Possibility of causing physical damage.Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a malfunction.
Provides important information and useful tips.
4
Warnings
WARNING
Shut down your equipment immediately if it produces smoke, a strange odor, or
unusual noise.
Continued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice.
Never attempt to repair this product yourself. Improper repair work can be
dangerous.
Never disassemble or modify this product. Tampering with this product may result
in injury or fire.
Use the specified AC Adapter, K (Model: M248A) only.
Connection to an improper power source may cause fire.
Be sure your power cable meets the relevant safety standards and includes a
power-system ground terminal (PE terminal).
Otherwise electric shock may result. If you acquire a system with different safety standards, use an AC cable that meets the acquired safety standards.
Do not allow foreign matter to fall into the equipment. Penetration by foreign
objects may lead to fire.
If water or other liquid spills into this equipment, unplug the power cord
immediately, and then contact your dealer or a Seiko Epson service center for advice. Continued usage may lead to fire.
Do not use aerosol sprayers containing flammable gas inside or around this
product. Doing so may cause fire.
5
Cautions
Restriction of Use
When this product is used for applications requiring high reliability/safety such as
transportation devices related to aviation, rail, marine, automotive etc.; disaster prevention
devices; various safety devices etc.; or functional/precision
devices etc., you should use this
product only after giving consideration to including fail-safes and redundancies into your
design to maintain safety and total system reliability.
CAUTION
Do not connect cables in ways other than those mentioned in this manual. Different
connections may cause equipment damage and burning.
Be sure to set this equipment on a firm, stable, horizontal surface. The product may
break or cause injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive humidity and
dust may cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean on this product.
Equipment may fall or collapse, causing breakage and possible injury.
Protect the printer from heavy impacts. They may cause defective print.To ensure safety, unplug this product before leaving it unused for an extended period.Do not remove the ink cartridge from the product when you ship it.Be sure to note the following when using the ink cartridge:
Do not turn off the product or open the ink cartridge cover while charging ink (Power
light is flashing). Opening the cover may cause the ink to be recharged, resulting in more ink being consumed. Also, it may cause printing malfunction.
Do not disassemble the ink cartridge. Doing so may cause ink to adhere eyes and
skin.
Do not disassemble and remodel the ink cartridge. Doing so may cause printing mal-
function.
Keep ink cartridges out of the reach of children.
If ink contacts your skin, eyes, or mouth, take the following actions.
When ink gets onto your skin, immediately wash the area with soap and water.When ink gets into your eyes, immediately flush them with water. Leaving the ink as is may result in bloodshot eyes or mild inflammation. If something is
wrong, immediately consult with a doctor.
When ink gets into your mouth, immediately spit it and consult with a doctor.
Be sure to note the following when using the maintenance box:
Do not dismantle the Maintenance box.Do not touch the IC chip on the cartridge.Keep out of reach of children, and do not drink.Do not reuse a maintenance box which was removed and detached for a long period.
6
About this Manual
Aim of the Manual
This manual was created to provide information on development, design, and installation of
systems and development and design of printer applications for developers.
The specifications of the supported paper sizes are different for the firmware covered in this
manual and the firmware that has been upg
raded.
Manual Content
The manual is made up of the following sections:
Chapter 1 Product Overview
Chapter 2 Setup
Chapter 3 Handling
Chapter 4 Application Development Information
Chapter 5 Maintenance
Chapter 6 Appendix
7
Contents
For Safety .............................................................................................................................. 3
Key to Symbols........................................................................................................................................3
Warnings..................................................................................................................................................4
Cautions ..................................................................................................................................................5
Restriction of Use.................................................................................................................. 5
About this Manual................................................................................................................ 6
Aim of the Manual .................................................................................................................................6
Manual Content.....................................................................................................................................6
Contents................................................................................................................................ 7
Product Overview........................................................................11
Features............................................................................................................................... 11
Easy Setup .............................................................................................................................................13
How to Print ...........................................................................................................................................13
Other Features ......................................................................................................................................13
Parts Name and Function.................................................................................................. 14
Power Switch .........................................................................................................................................16
Paper FEED button ...............................................................................................................................16
CUT button ............................................................................................................................................17
Cleaning button ...................................................................................................................................17
STATUS SHEET button .............................................................................................................................17
LCD contrast adjustment button ........................................................................................................18
Connectors ...........................................................................................................................................18
Status/Error Indications...................................................................................................... 19
Ink Cartridge and Maintenance Box Status......................................................................................21
Beeper ...................................................................................................................................................22
Auto nozzle check system ................................................................................................ 23
Drivers, Utilities.................................................................................................................... 26
Drivers ....................................................................................................................................................26
Utilities ....................................................................................................................................................26
Restrictions.......................................................................................................................... 28
8
Setup .............................................................................................29
Work Flow ............................................................................................................................ 29
Checking the Items Included in the Package ................................................................ 30
Installing the Printer............................................................................................................ 31
Important Notes on Installation .......................................................................................................... 31
Attaching the Power Switch Cover................................................................................... 32
Setting Up the Printer..........................................................................................................34
Media Layout Creation....................................................................................................................... 36
Shutter Adjustment .............................................................................................................................. 40
Ejection Angle of Printed Paper........................................................................................ 42
How to Display the Printer Driver....................................................................................... 43
Registering the Media Layout........................................................................................... 44
Attaching the Paper Ejection Tray.................................................................................... 46
Setting the DIP Switches..................................................................................................... 48
Setting Procedure ................................................................................................................................ 48
Function of the DIP Switches .............................................................................................................. 49
Setting the Printer Driver .................................................................................................... 50
Banding Reduction.............................................................................................................................. 50
TM-C3500 PrinterSetting....................................................................................................................... 52
Setting EPSON Status Monitor 3 .......................................................................................................... 54
Handling .......................................................................................61
Replacing the Ink Cartridge ............................................................................................. 61
Replacing Maintenance Box ............................................................................................ 64
Replacing Roll Paper with Fanfold Paper......................................................................... 66
Replacing Fanfold Paper with Roll Paper......................................................................... 76
Setting the Printer Driver .................................................................................................... 84
Favorite Setting..................................................................................................................................... 84
Information for User Definition............................................................................................................. 87
Exporting/Importing Printer Driver Settings........................................................................................ 88
Barcode Printing .................................................................................................................................. 90
2D Symbol Font Settings .................................................................................................................... 102
Barcode and 2D Symbol Font Printing on .NET Environment ........................................................ 109
Print Preview ....................................................................................................................................... 111
Settings For Paper Handling After Print............................................................................................ 112
Beeper................................................................................................................................................. 114
9
Setting the Printer ............................................................................................................. 115
Media detection settings ..................................................................................................................115
Nozzle Check Mode Settings ............................................................................................................118
Paper Loading Settings......................................................................................................................120
Notification Settings............................................................................................................................123
Panel Button Settings .........................................................................................................................125
Operating Time Settings.....................................................................................................................127
Paper Feed Adjustment.....................................................................................................................129
Sensor Adjustment ..............................................................................................................................136
Print Head Alignment.........................................................................................................................137
Network Interface ............................................................................................................ 138
Factory settings...................................................................................................................................138
How to initialize the settings to the factory settings........................................................................138
Troubleshooting ................................................................................................................ 139
Trouble Recovery Method .................................................................................................................139
Error Recovery Method......................................................................................................................152
When the print result is faint or white lines or black lines are printed ...........................................155
HELP for EPSON Printers ......................................................................................................................157
Setting Check Modes ...................................................................................................... 159
Self-test Mode .....................................................................................................................................159
Status Sheet Printing (LAN interface model only) ...........................................................................162
Reset.................................................................................................................................. 163
Cleaning the Printer ......................................................................................................... 164
Cleaning the platen...........................................................................................................................164
Cleaning the Autocutter ...................................................................................................................166
Media arrangement ........................................................................................................ 167
Media arrangement when feeding media for printing from the first sheet ................................167
Media arrangement for printing on the last sheet ......................................................................... 169
Setting the label size and paper layout for borderless printing................................... 172
Requirement .......................................................................................................................................172
Setting example .................................................................................................................................172
How to Make Media Settings .......................................................................................... 174
Application Development Information.................................... 175
Printer Control Method..................................................................................................... 175
Printer Driver...................................................................................................................... 176
Using Epson Inkjet Label Printer SDK............................................................................... 177
Operating environment.....................................................................................................................177
Where to download...........................................................................................................................177
Utilities and Manuals........................................................................................................ 178
Download............................................................................................................................................181
10
Maintenance..............................................................................183
Necessary Information for an Administrator of the Printer ........................................... 185
Utility .................................................................................................................................................... 185
Setting the Printer............................................................................................................................... 186
Setting the Printer Driver.................................................................................................................... 187
System Configuration.......................................................................................................189
Installing the Printer............................................................................................................................ 189
Distributing the Printer Driver ............................................................................................................ 190
Maintenance ....................................................................................................................191
Changing the Printer Settings........................................................................................................... 191
Changing the Printer Driver Settings................................................................................................ 196
Monitoring the Network Printer ........................................................................................................ 197
Replacing the Printer......................................................................................................................... 198
For Inquiries .......................................................................................................................200
Appendix....................................................................................201
Product Specifications .....................................................................................................201
Hardware Requirements ................................................................................................................... 203
Printing Specifications ....................................................................................................................... 203
Paper Specifications.......................................................................................................................... 204
Print Area and Cutting Position ........................................................................................................ 215
Paper Ejection Tray............................................................................................................................ 236
Ink Cartridge ...................................................................................................................................... 236
Maintenance Box .............................................................................................................................. 237
Electrical Characteristics .................................................................................................................. 237
Environmental Conditions................................................................................................................. 238
External Dimensions ........................................................................................................................... 239
Restrictions ........................................................................................................................240
Chapter 1 Product Overview
11
1
Product Overview
This chapter describes features and specifications of the product.
Features
The TM-C3500 series (TM-C3500/ TM-C3510/ TM-C3520) are a 4-color ink jet printer that offers
high speed easy operability and high reliability required for on-demand label printing.
Printing
•High-speed printing
103 mm/s (printing width 56 mm, 360 dpi × 360 dpi, bidirectional printing)52 mm/s (printing width 56 mm, 720 dpi × 360 dpi, bidirectional printing)
•Color printing
KCMY 4-color printingPrint resolution: Plain, Plain label 360 dpi × 360 dpi
: Others 360 dpi × 360 dpi, 720 dpi × 360 dpi
dpi: dots per 25.4 mm (dots per inch)
•Supports printing on various types of paper
Roll paper, Fanfold paperContinuous paper, Continuous paper (Blackmark), Full-page label, Transparent full-page label, Die-cut
label, Transparent die-cut label (Detects positions of black marks and gaps between labels)
Plain, Matte, Plain label, Matte label, Synthetic label, Glossy labelWristband
•System to prevent ink from smearing out of the printable area such as on the backing paper of
Die-cut Label.
•System to prevent missing read or missing color caused by missing dots.
Handling
•Replacing the roll paper and the ink cartridge can be done only by operation in the front.
•Multiple printed sheets can be stored in the paper ejection tray. The paper ejection tray cannot
store multiple sheets of roll paper.
The print speed is different depending on the resolution and the printing width.
12
Reliability
Life Print head 6 billion shots/nozzle
Paper feed mechanism
1,500,000 pages or the number of pages that reaches the following paper length fed.
Plain Media: 150 km
Matte Media: 75 km
Wrist band (WB-S/M/L series): 30 km
Die-cut label (Plain Media): 150 km
Die-cut label (Matte Media): 150 km
Die-cut label (Synthetic Media): 100 km
Die-cut label (Glossy Media): 100 km
Continuous label paper (Plain Media): 100 km
Continuous label paper (Matte Media): 50 km
Continuous label paper (Synthetic Media): 10 km
Continuous label paper (Glossy Media): 30 km
Autocutter mechanism
Plain Media: 1,500,000 cuts
Matte Media: 750,000 cuts
Wrist band (WB-S/M/L series): 200,000 cuts
Die-cut label backing paper (Plain Media): 1,500,000 cuts
Die-cut label backing paper (Matte Media): 1,500,000 cuts
Die-cut label backing paper (Synthetic Media): 500,000 cuts
Die-cut label backing paper (Glossy Media): 1,500,000 cuts
Continuous label paper (Plain Media): 750,000 cuts
(Add extra 250,000 cuts with cleaning the cutter blade)
Continuous label paper (Matte Media): 500,000 cuts
Continuous label paper (Synthetic Media): 100,000 cuts
Continuous label paper (Glossy Media): 300,000 cuts
Carriage mechanism
6 million passes (3 million carriage returns)
MTBF 88,000 hours
MCBF 9,800,000 passes
Chapter 1 Product Overview
13
1
Easy Setup
Using the CD-ROM that came with the product, you can follow the dialogic instructions on the
screen and easily setup a printer driver, install software, or perform media settings and settings
of this product.
How to Print
•Windows printer drivers that can be used from Windows applications (except for the above
label printing applications) are available.
•The printer driver has a built-in barcode font and can print high quality barcodes with supe-
rior readability. I t can also be u sed from a .NET environ ment application.
•EPSON Inkjet Label Printer SDK (
using a Windows printer driver) that supports the cus-
tomer's printing application development is available.
Other Features
•USB interface and Ethernet interface are equipped by default. This product can be used as a
local printer of a computer or a network printer.
•The auto-cutter is equipped by default. Paper can be cut by a command from applications or
panel switch operations.
• A beeper is equipped by default. Notifications are available for no media or low ink, error, end
of printing, etc.
•When using a USB printer, because a new print queue is generated when the damaged printer
is replaced with another printer, you need to set the application or driver again. However for
this product, we provide the service (USB printer class device replacing service) to replace a
printer witho
ut changing the settings of a computer or printer driver.
14
Parts Name and Function
Front
Control panel
Power switch cover
Power swit ch
Release lever
Paper ejection guide
Ink cartridge cover
Control panel
Roll paper cover
Paper ejection guide lock
Paper ejection tray
Paper ejection table
Paper LED
Power LED
Paper FEED button
Status LED Ink LED
LCD
Cleaning button
LCD contrast adjustment button
DIP switches
CUT button
Chapter 1 Product Overview
15
1
Back
Connector (lower rear)
Fanfold paper guide
Paper feed guide
Fanfold paper cover
Status sheet button
LAN Connector
Power connector
Cable hook
USB connector
Link LED
16
Power Switch
When DIP switch 1 is OFF:
•Turns the power on after the POWER button has been pressed while the power is OFF.
•Turns the power off after the POWER button has been pressed for approximately 0.5 seconds while the power is ON.
When DIP switch 1 is ON:
•Resets the printer after POWER button has been pressed for approximately 0.5 seconds.
Paper FEED button
If "Media detection settings" is set to "Full-page label/Continuous paper/Transparent full-
page label", feeds the paper continuously.
The paper is fed by 15 mm if FEED button is pressed once.
• If the FEED button is held down, the paper is continuously fed until the button is released.
(6 seconds at a maximum)
If "Media detection settings" is set to "Die-cut label (Blackmark)", "Continuous paper
(Blackmark)", or "Die-cut label (Gap)/Transparent die-cut label", feeds the paper to the print starting position.
CAUTION
Before turning on the printer, be sure to check that the AC adapter is connected to the power supply.
See "Setting the DIP Switches" on page 48 for DIP switch setting.
When the printer is in the power saving mode when its vacuum fan is stopped, starting up and stabilizing the rotation of the vacuum fan requires some time. Approximately 2 seconds is required from the point when the paper FEED button is pressed until the point when paper feed starts.
Chapter 1 Product Overview
17
1
CUT button
If "Media detection settings" is set to "Full-page label/Continuous paper/Transparent full-
page label", feeds the paper to the autocutting position for the top of the next page, and performs autocutting.
If "Media detection settings" is set to "Die-cut label (Blackmark)", "Continuous paper
(Blackmark)", or "Die-cut label (Gap)/Transparent die-cut label", feeds the paper to the autocutting position
according to the black mark or the gap between labels, and performs
autocutting.
Cleaning button
If the cleaning button is held down for approximately 3 seconds, head cleaning is performed.
The following settings are possible from the driver regarding cleaning operations when the
cleaning button is held down.
STATUS SHEET button
Press the status sheet button to print the status sheet.
If you turn on the power while holding the status sheet button, and continue to hold it for 10
seconds or more, you can return the LAN interface settings to factory default settings.
However, in order to prevent errors due to pieces of paper, even if you press the cut but-
ton again, cutting is not performed in a position where cutting was already performed.
Approximately 2 seconds is required from the point when the CUT button is pressed
until the point when paper cut starts.
No. During stand-by During printing
1 Disabled Disabled
2 Head cleaning performed Disabled
3 Head cleaning performed
Printing canceled -> head cleaning performed -> printing resumed
18
LCD contrast adjustment button
Adjusts the LCD contrast.
Connectors
All cables are connected to the connector on the lower rear of the printer.
•Power supply connector: Connects cable of the AC adapter.
•USB/LAN Connector: Connects the printer with the host computer via interface.
•Link LED: Indicates the printer network status.
The LCD contrast adjustment button is located under the ink cartridge cover.The adjusted value is saved in the non-volatile memory. Even after the power is turned
on again, the adjusted value saved last time is applied.
Printer status Link LED
Power off Off
Not connected to the network Off
Network established On
Receiving data Blinking
Chapter 1 Product Overview
19
1
Status/Error Indications
The printer status is indicated by a combination of LED lighting/flashing and LCD indication.
When an error occurs, you can find out the cause and the remedy from the LED & LCD
indication for the error.
The LCD display language can be switched with the DIP switches. See "Setting the DIP
Switches" on page 48.
For error recovery methods, see "Troubleshooting" on page 139 or the help for the
driver. (For details on how to display HELP for EPSON Printers, see the help for the driver on page 144.)
LED
LCD Printer Status
Status Power Paper Ink
——
READY In ready
——
INITIALIZING In initializing
(Fast)
——
POWER OFF In power off sequence
——
PRINTING In printing
——
INK CHARGING In ink charging
——
WORKING In working
——
HEAD MAINTENANCE In print head maintenance state
——
MEDIA FORM ERROR Media form error (*)
——
MEDIA SIZE ERROR Media size error (*)
——
PAPER JAM ERR ## Paper jam error (*)
——
PAPER REMOVAL ER Paper removal error (*)
——
PAP E R O U T Pa p er o u t ( * )
——
PAPER OUT ERROR Paper out error (*)
——
ROLL COVER OPEN Roll paper cover open (*)
——
INK COVER OPEN Ink cartridge cover open (*)
——
NO INK CARTRIDGE No ink cartridge (*)
——
INK READ ERROR Ink cartridge read error (*)
/ : Lit up / : Blinking : Off : No change ## : Error code
20
* Recovery method: See "Troubleshooting" on page 139.
——
M/B COVER OPEN Maintenance box cover open (*)
——
NO MAINT BOX No maintenance box (*)
——
M/B READ ERROR Maintenance box read error (*)
———
INK LOW Ink cartridge low
——
REPLACE INK Replace ink cartridge (*)
———
M/B NEAR FULL Maintenance box near full
——
REPLACE MAINT B Replace maintenance box (*)
————
NOZZLE CLOGGED Print head nozzle clogged (*)
————
CUT UNAVAILABLE In cutter unavailable state (*)
————
SERVICE SOON ## In service mode (*)
PRINTER ERROR ## Printer error (*)
SERVICE REQD. ## Service required (*)
UPDATING In firmware updating (*)
UPDATING Complete the firmware updating (*)
UPDATING Failure in firmware updating (*)
LED
LCD Printer Status
Status Power Paper Ink
/ : Lit up / : Blinking : Off : No change ## : Error code
Chapter 1 Product Overview
21
1
Ink Cartridge and Maintenance Box Status
Yo u can check the status of the printer, the ink cartridges of each color, and the maintenance box
from the LCD.
Display of the ink cartridge, maintenance box status
Displays the status of ink cartridges and maintenance box with icons.
Icon Status
Display of amount remaining for the ink cartridge
Display of amount used for the maintenance box
Display for "Ink cartridge low"
Display for "Maintenance box near full"
Display for "Replace ink cartridge"
Display for "Replace maintenance box"
Display for "No ink cartridge"
Display for "Ink cartridge read error"
Display for "No maintenance box"
Display for "Maintenance box read error"
Amount remaining for the ink cartridge (black ink, cyan ink, magenta ink, yellow ink)
Amount used for the maintenance box
Row 1 displays the printer's status
Row 2 displays the status of the ink cartridges and maintenance box.
Media source settings of the printer (R: Roll paper, F: Fanfold paper)
22
Beeper
When an error occurs while “Beep Notification Setting at an Error” is enabled, the beeper
performs “Sound the beeper on an error” shown in the below table. The beeper continues to
beep until all the causes of error are removed.
When "Settings For Paper Handling After Print" - "Notification" is enabled, the printer performs
“Beeper sound when the printer is not
in an error state” shown in the below table.
Frequency: Fixed to approximately 2.5 kHz
Volume control: 2 levels on the hardware
Sounding
period
Silent
period
Number of
the pattern
repeated
Overall
time
Number of
times
repeated
Printer event
500ms 300ms 3 5 seconds
Until the
error factor
is removed.
Sound the beeper on an error
Service required
Printer error
Roll paper cover open
Ink cartridge cover open
Replace ink cartridge
No ink cartridge
Ink cartridge read error
Maintenance box cover open
Replace maintenance box
No maintenance box
Maintenance box read error
Media form error
Media size error
Paper jam error
Paper removal error
Paper out error
300ms - None - 1
Beeper sound when the printer is not in an error state
Every page
The final page only
The volume can be set using the DIP switch. See "Setting the DIP Switches" on page
48.
When the paper is in “Paper out” status, which is without printing data, the beeper does
not sound.
Chapter 1 Product Overview
23
1
Auto nozzle check system
This product has an “Auto nozzle check system” that detects missing dots. You can select the
“Nozzle check mode” depending on level of requirement for missing dots.
The following table shows the timing for auto nozzle check for each nozzle check mode (printing
operation mode).
Timing for auto nozzle
check
Anti-missing
Dot Mode
Anti-missing Read Mode
(default)
Anti-missing Color Mode
No Missing Dot
Detection
Mode
At printer power-on Performed Performed Performed Not Performed
During a pause Performed Performed Performed Not Performed
After printing page Not Performed Not Performed Not Performed Not Performed
Regular check during continuous printing
Performed Performed Performed Not Performed
After cleaning the print head
Performed Performed Performed Not Performed
After closing the roll paper cover
Performed Performed Performed Not Performed
After closing the ink cartridge cover
Performed Performed Performed Not Performed
After closing the maintenance box cover
Performed Performed Performed Not Performed
After detecting a shock Performed Performed Performed Not Performed
24
The following table shows the conditions for permitted missing dots and auto cleaning for each
nozzle check mode.
•Anti-missing Dot Mode
The auto nozzle check is performed at each timing, and by performing the auto head cleaning
when necessary, missing dots are prevented.
•Anti-missing Read Mode
The auto nozzle check is performed at each timing, and by performing t
he auto head cleaning
when necessary, missing reads due to missing dots are prevented.
•Anti-missing Color Mode
The auto nozzle check is performed at each timing, and by performing the auto head cleaning
when necessary, missing colors due to missing dots are prevented.
Condition
Anti-missing
Dot Mode
Anti-missing
Read Mode
(Default)
Anti-missing Color Mode
No Missing
Dot Detection
Mode
Permitted missing dots None
1 missing dot or less
No 2 consecutive missing dots and less than 9 missing dots
-
Auto cleaning conditions
1 missing dot or more
2 missing dots or more
3 or more consecutive dots or 10 or more missing dots
-
Because the nozzle check is performed periodically during continuous printing, printing
may be interrupted for approximately 8 seconds.
If more than 1 missing dot is detected, the auto head cleaning is performed to resolve
the missing dot.
Because the nozzle check is performed periodically during continuous printing, printing
may be interrupted for approximately 8 seconds.
If more than 2 missing dot is detected, the auto head cleaning is performed to resolve
the missing dot.
Because the nozzle check is performed periodically during continuous printing, printing
may be interrupted for approximately 8 seconds.
If 3 or more consecutive missing dots or 10 missing dots or more are detected, the auto
head cleaning is performed to resolve the missing dots.
Chapter 1 Product Overview
25
1
•No Missing Dot Detection Mode
The auto nozzle check and the auto head cleaning are not performed.
This "Auto nozzle check" system cannot detect 100% of dot missing cases.In cases extremely high reliability and safety is required, Epson recommends the use of
font constructed of 3 vertical dots or more in "Anti-missing Dot Mode" or "Anti-missing Read Mode" to prevent misreadings due to missing dots or ink drop distortions.
If an unfixable clogged nozzle occurs during auto cleaning after missing dot detection,
the following operations will be performed. If missing dots are not less than the auto cleaning conditions even after auto cleaning
is repeated , "Print head nozzle clogged" warning occurs.
Auto cleaning conditions during the "Print head nozzle clogged" warning status are
available only when a new missing dot error occurs.
Printer behavior during "Print head nozzle clogged" warning status
When the number of missing dots is within the permitted amount, printing can be con-
tinued. The LCD displays [NOZZLE CLOGGED].
When the number of missing dots exceeds the permitted amount, a printer error
occurs and printing is disabled.
A very small amount of ink is used in the missing dot detection.After detecting a missing dot, cleaning is performed automatically and ink is also used in
the cleaning.
In [Anti-missing Dot Mode], [Anti-missing Read Mode], and [Anti-missing Color Mode]
the auto nozzle check is performed at certain intervals, so the auto nozzle check may occur even during printing.
26
Drivers, Utilities
Va rious utilities are provided to system administrators and application developers.
For details on how to get the software, see "Download" on page 181.
Drivers
Utilities
Category Name Description
Windows
TM-C35xx Printer Driver
Driver for printing from the application using Windows spooler service.
The following functions are available besides the print function:
Checking the printer status
(EPSON Status Monitor)
Changing the printer settings
(TM-C3500 PrinterSetting)
This driver is included in the supplied CD-ROM.
Epson Inkjet Label Printer SDK
Information and software (SDK) necessary for developing applications that use this product.
The following information and functions are available:
Changing the printer driver’s print settings
(Epson Printer Driver Interface/EPDI)
Checking the printer status
(EpsonNet SDK)
Sample program for printing by this printer
(Epson Inkjet Label Printer Sample Program)
Category Name Description
Deployment Install Navi
Utility that carries out setting up this printer on one host PC.
Performs the initial settings of the host PC and this product in a wizard format.
This utility is included in the supplied CD-ROM.
Chapter 1 Product Overview
27
1
Deployment
EPSON Deployment Tool
Utility for installing multiple printers efficiently.
The following functions are available:
Batch initial setting of multiple printers
(EPSON Printer Deployment)
Batch initial setting of multiple host PCs
(EPSON Driver Deployment)
EpsonNet SetupManager
Utility for creating a driver installation package that can be distributed to multiple host PCs.
Start this from the EPSON Deployment Tool.
Management
EpsonNet Config
Utility for changing the printer's network settings.
This utility is included in the supplied CD-ROM.
EPSON Monitoring Tool
Utility for managing multiple printers that are installed.
The following functions are available:
Monitoring the printer
Changing the printer settings
Supporting when the printer malfunctions
Maintenance
USB Printer Class Device Replacement Service
Utility that supports replacement work when the printer malfunctions.
The host PC settings can be passes on to the newly connected product.
This utility is included in the supplied CD-ROM.
Category Name Description
28
Restrictions
•If you turn off the product using the power switch, the print head is automatically capped to
avoid ink from drying. When you are not using the printer after installing ink cartridges, make
sure you turn off the product using the power switch. Do not unpl
ug the power cord or turn
off the breaker while the printer's power is still on.
•Printing on water-repellent paper such as art paper, which is slow-drying, may cause print
stains. Also, printing on glossy paper may cause finger prints on the paper or ink may adhere
to your fingers when you touch it. Select paper before use so that print stains do no
t occur.
Chapter 2 Setup
29
2
Setup
This chapter describes setup and installation of the product and peripherals.
Work Flow
This chapter consists of the following sections along with the setup flow of the product and
peripherals.
3.Attaching the Power Switch Cover (page 32)
2.Installing the Printer (page 31)
1.Checking the Items Included in the Package (page 30)
4.Setting Up the Printer (page 34)
30
Checking the Items Included in the Package
When using the printer for the first time, check the items included in the package.
The items included in the package are as follows:
*1 The AC cable may not be included with the product.
*2 Attached on the rear of the fanfold paper cover.
A TM-C3500 Series B Dedicated AC adapter C AC cable *1
D Ink cartridge E Maintenance box F USB cable
G Paper ejection tray H Paper feed guide *2 I Power switch cover
J Label roll paper K User’s Manual L CD-ROM
User’ s Manual
ADCB
EHGF
IKJ
L
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