Epson TM-C3500, TM-C3510, TM-C3520 Technical Reference Guide

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Technical Reference Guide

Describes features for the product.

Describes setup and installation of the product and peripherals.

Describes how to control the printer and necessary information when you develop applications.

Describes how to handle the product.

Describes the ecient management method of multiple printers and client computers, targeted at the administrators.

Series

Describes general specications for the product.

Product Overview

Setup

Handling

Application Development Information

Maintenance

Appendix

M00066608

Rev.I

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,

electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corpo-

ration.

• The contents of this document are subject to change without notice. Please contact us for the latest information.

• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no respon-

sibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for dam-

ages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this

product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly com-

ply with Seiko Epson Corporation’s operating and maintenance instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any

consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko

Epson Corporation.

Trademarks

EPSON is a registered trademark of Seiko Epson Corporation.

Exceed Your Vision is a registered trademark or trademark of Seiko Epson Corporation.

Microsoft

States and other countries.

All other trademarks are the property of their respective owners and used for identification purpose only.

, Windows®, Windows Vista®, and Windows Server® are registered trademarks of Microsoft Corporation in the United

This product includes software developed by the University of California, Berkeley, and its contributors.

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the following

carefully before handling the product.

You must follow warnings carefully to avoid serious bodily injury.

WARNING

Provides information that must be observed to prevent damage to the equipment or loss of data.

• Possibility of sustaining physical injuries.

CAUTION

• Possibility of causing physical damage.

• Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Provides important information and useful tips.

Warnings

WARNING

• Shut down your equipment immediately if it produces smoke, a strange odor, or unusual

noise.

Continued use may lead to fire. Immediately unplug the equipment and contact qualified service personnel for advice.

• Never attempt to repair this product yourself. Improper repair work can be dangerous.

• Never disassemble or modify this product. Tampering with this product may result in injury

or fire.

• Be sure to use the specified AC adapter.

Connection to an improper power source may cause fire.

• Be sure your power code meets the relevant safety standards and includes a power-system

ground terminal (PE terminal).

Otherwise electric shock may result. If you acquire a system with different safety standards, use an AC cable that meets the acquired safety standards.

• Do not allow foreign matter to fall into the equipment. Penetration by foreign objects may

lead to fire.

• If water or other liquid spills into this equipment, unplug the power cord immediately, and

then contact qualified service personnel for advice. Continued usage may lead to fire.

• Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so may cause fire.

Cautions

CAUTION

• Do not connect cables in ways other than those mentioned in this manual. Different connections may cause equipment damage and burning.

• Be sure to set this equipment on a firm, stable, horizontal surface. The product may break or cause injury if it falls.

• Do not use in locations subject to high humidity or dust levels. Excessive humidity and dust may cause equipment damage or fire.

• Do not place heavy objects on top of this product. Never stand or lean on this product. Equipment may fall or collapse, causing breakage and possible injury.

• Protect the printer from heavy impacts. They may cause defective print.

• To ensure safety, unplug this product before leaving it unused for an extended period.

• Do not remove the ink cartridge from the product when you ship it.

• Be sure to note the following when using the ink cartridge: ∗ Do not turn off the product or open the ink cartridge cover while charging ink (Power light is

flashing). Opening the cover may cause the ink to be recharged, resulting in more ink being consumed. Also, it may cause printing malfunction.

∗ Do not disassemble the ink cartridge. Doing so may cause ink to adhere eyes and skin. ∗ Do not disassemble and remodel the ink cartridge. Doing so may cause printing malfunction. ∗ Keep ink cartridges out of the reach of children.

• If ink contacts your skin, eyes, or mouth, take the following actions. ∗ When ink gets onto your skin, immediately wash the area with soap and water. ∗ When ink gets into your eyes, immediately flush them with water. ∗ Leaving the ink as is may result in bloodshot eyes or mild inflammation. If something is wrong,

immediately consult with a doctor.

∗ When ink gets into your mouth, immediately spit it and consult with a doctor.

• Be sure to note the following when using the maintenance box: ∗ Do not dismantle the Maintenance box. ∗ Do not touch the IC chip on the cartridge. ∗ Keep out of reach of children, and do not drink. ∗ Do not reuse a maintenance box which was removed and detached for a long period.

Restriction of Use

When this product is used for applications requiring high reliability/safety such as transportation devices

related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or

functional/precision devices etc., you should use this product only after giving consideration to including fail-

safes and redundancies into your design to maintain safety and total system reliability.

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of systems and

development and design of printer applications for developers.

The specifications of the supported paper sizes are different for the firmware covered in this manual and the

firmware that has been upgraded.

Manual Content

The manual is made up of the following sections:

Chapter 1

Chapter 2 Setup

Chapter 3 Handling

Chapter 4 Application Development Information

Chapter 5 Maintenance

Chapter 6 Appendix

Product Overview

■ For Safety.......................................................................................................................................... 3

Key to Symbols..........................................................................................................................................................................................3

Warnings...................................................................................................................................................................................................... 3

Cautions.......................................................................................................................................................................................................4

■ Restriction of Use............................................................................................................................. 5

■ About this Manual ...........................................................................................................................6

Aim of the Manual....................................................................................................................................................................................6

Manual Content ........................................................................................................................................................................................6

■ Contents ...........................................................................................................................................7

Product Overview................................................................................ 11

■ Features..........................................................................................................................................11

Easy Setup.................................................................................................................................................................................................13

How to Print..............................................................................................................................................................................................13

Other Features.........................................................................................................................................................................................13

■ Parts Name and Function..............................................................................................................14

Power Switch............................................................................................................................................................................................16

Paper FEED button.................................................................................................................................................................................16

CUT button................................................................................................................................................................................................17

Cleaning button......................................................................................................................................................................................17

STATUS SHEET button...........................................................................................................................................................................17

LCD contrast adjustment button......................................................................................................................................................17

Connectors................................................................................................................................................................................................18

■ Status/Error Indications ................................................................................................................19

Ink Cartridge and Maintenance Box Status...................................................................................................................................21

Beeper.........................................................................................................................................................................................................22

■ Auto nozzle check system .............................................................................................................23

■ Drivers, Utilities .............................................................................................................................26

Drivers.........................................................................................................................................................................................................26

Utilities........................................................................................................................................................................................................27

Setup .................................................................................................... 29

■ Work Flow.......................................................................................................................................29

■ Checking the Items Included in the Package...............................................................................30

■ Installing the Printer......................................................................................................................31

Important Notes on Installation........................................................................................................................................................31

■ Attaching the Power Switch Cover ...............................................................................................32

■ Setting Up the Printer ...................................................................................................................34

Media Layout Creation .........................................................................................................................................................................36

Shutter Adjustment...............................................................................................................................................................................40

■ Ejection Angle of Printed Paper ...................................................................................................42

■ How to Display the Printer Driver ................................................................................................ 43

■ Registering the Media Layout...................................................................................................... 44

■ Attaching the Paper Ejection Tray ...............................................................................................45

■ Setting the DIP Switches............................................................................................................... 47

Setting Procedure.................................................................................................................................................................................. 47

Function of the DIP Switches ............................................................................................................................................................ 48

■ Setting the Printer Driver ............................................................................................................. 49

Banding Reduction ............................................................................................................................................................................... 49

TM-C3500 PrinterSetting .................................................................................................................................................................... 51

Setting EPSON Status Monitor 3 ......................................................................................................................................................53

Handling............................................................................................... 61

■ Replacing the Ink Cartridge ......................................................................................................... 61

■ Replacing Maintenance Box......................................................................................................... 64

■ Replacing Roll Paper with Fanfold Paper .................................................................................... 66

■ Replacing Fanfold Paper with Roll Paper .................................................................................... 75

■ Setting the Printer Driver ............................................................................................................. 82

Favorite Setting...................................................................................................................................................................................... 82

Information for User Definition ........................................................................................................................................................ 85

Exporting/Importing Printer Driver Settings............................................................................................................................... 86

Barcode Printing .................................................................................................................................................................................... 88

2D Symbol Font Settings .................................................................................................................................................................. 100

Barcode and 2D Symbol Font Printing on .NET Environment .............................................................................................107

Print Preview..........................................................................................................................................................................................109

Settings For Paper Handling After Print ......................................................................................................................................110

■ Setting the Printer....................................................................................................................... 113

Media detection settings..................................................................................................................................................................113

Nozzle Check Mode Settings...........................................................................................................................................................116

Paper Loading Settings .....................................................................................................................................................................117

Notification Settings........................................................................................................................................................................... 120

Panel Button Settings.........................................................................................................................................................................122

Operating Time Settings ...................................................................................................................................................................123

Paper Feed Adjustment.....................................................................................................................................................................125

Sensor Adjustment..............................................................................................................................................................................132

Print Head Alignment ........................................................................................................................................................................133

■ Network Interface ....................................................................................................................... 134

Factory settings....................................................................................................................................................................................134

How to initialize the settings to the factory settings.............................................................................................................. 134

■ Troubleshooting.......................................................................................................................... 135

Trouble Recovery Method ................................................................................................................................................................135

Error Recovery Method......................................................................................................................................................................147

When the print result is faint or white lines or black lines are printed.............................................................................149

When the printer is not found even if EpsonNet Config is started....................................................................................151

HELP for EPSON Printers....................................................................................................................................................................152

■ Setting Check Modes .................................................................................................................. 154

Self-test Mode.......................................................................................................................................................................................154

Status Sheet Printing (LAN interface model only)................................................................................................................... 156

■ Reset .............................................................................................................................................157

■ Cleaning the Printer ....................................................................................................................157

Cleaning the platen ............................................................................................................................................................................157

Cleaning the Autocutter ...................................................................................................................................................................159

■ Media arrangement.....................................................................................................................160

Media arrangement when feeding media for printing from the first sheet ..................................................................160

Media arrangement for printing on the last sheet.................................................................................................................. 162

■ Setting the label size and paper layout for borderless printing..............................................165

Requirement..........................................................................................................................................................................................165

Setting example...................................................................................................................................................................................165

■ How to Make Media Settings ......................................................................................................167

Application Development Information ........................................... 169

■ Printer Control Method ...............................................................................................................169

■ Printer Driver ...............................................................................................................................169

■ Using Epson Inkjet Label Printer SDK ........................................................................................170

Operating environment....................................................................................................................................................................170

Where to download............................................................................................................................................................................ 170

■ Utilities and Manuals...................................................................................................................171

Download...............................................................................................................................................................................................174

Maintenance...................................................................................... 175

■ Necessary Information for an Administrator of the Printer .....................................................177

Utility........................................................................................................................................................................................................ 177

Setting the Printer...............................................................................................................................................................................178

Setting the Printer Driver.................................................................................................................................................................. 179

■ System Configuration..................................................................................................................181

Installing the Printer........................................................................................................................................................................... 181

Distributing the Printer Driver........................................................................................................................................................ 182

■ Maintenance.................................................................................................................................183

Changing the Printer Settings ........................................................................................................................................................183

Changing the Printer Driver Settings........................................................................................................................................... 188

Monitoring the Network Printer.....................................................................................................................................................189

Replacing the Printer.......................................................................................................................................................................... 190

■ For Inquiries .................................................................................................................................192

Appendix............................................................................................ 193

■ Product Specifications ................................................................................................................193

Hardware Requirements...................................................................................................................................................................194

Printing Specifications.......................................................................................................................................................................194

Paper Specifications ...........................................................................................................................................................................195

Print Area and Cutting Position...................................................................................................................................................... 206

Paper Ejection Tray..............................................................................................................................................................................226

Ink Cartridge..........................................................................................................................................................................................226

Maintenance Box.................................................................................................................................................................................227

Electrical Characteristics ...................................................................................................................................................................227

Environmental Conditions ...............................................................................................................................................................228

External Dimensions........................................................................................................................................................................... 229

■ Restrictions.................................................................................................................................. 230

Chapter 1 Product Overview

Product Overview

This chapter describes features and specifications of the product.

Features

The TM-C3500 series (TM-C3500/ TM-C3510/ TM-C3520) are a 4-color ink jet printer that offers high speed

easy operability and high reliability required for on-demand label printing.

Printing

•High-speed printing

∗ 103 mm/s (printing width 56 mm, 360 dpi × 360 dpi, bidirectional printing) ∗ 52 mm/s (printing width 56 mm, 720 dpi × 360 dpi, bidirectional printing)

The print speed is different depending on the resolution and the printing width.

•Color printing

∗ KCMY 4-color printing ∗ Print resolution: Plain, Plain label 360 dpi × 360 dpi

: Others 360 dpi × 360 dpi, 720 dpi × 360 dpi

dpi: dots per 25.4 mm (dots per inch)

• Supports printing on various types of paper

∗ Roll paper, Fanfold paper ∗ Continuous paper, Continuous paper (Blackmark), Full-page label, Transparent full-page label, Die-cut label, Transpar-

ent die-cut label (Detects positions of black marks and gaps between labels)

∗ Plain, Matte, Plain label, Matte label, Synthetic label, Glossy label ∗ Wristband

• System to prevent ink from smearing out of the printable area such as on the backing paper of Die-cut Label.

• System to prevent missing read or missing color caused by missing dots.

Handling

• Replacing the roll paper and the ink cartridge can be done only by operation in the front.

• Multiple printed sheets can be stored in the paper ejection tray. The paper ejection tray cannot store multiple

sheets of roll paper.

Reliability

Life Print head 6 billion shots/nozzle

Paper feed mechanism

Autocutter mechanism

1,500,000 pages or the number of pages that reaches the following paper length fed.

• Plain Media: 150 km

• Matte Media: 75 km

• Wrist band (WB-S/M/L series): 30 km

• Die-cut label (Plain Media): 150 km

• Die-cut label (Matte Media): 150 km

• Die-cut label (Synthetic Media): 100 km

• Die-cut label (Glossy Media): 100 km

• Continuous label paper (Plain Media): 100 km

• Continuous label paper (Matte Media): 50 km

• Continuous label paper (Synthetic Media): 10 km

• Continuous label paper (Glossy Media): 30 km

• Plain Media: 1,500,000 cuts

• Matte Media: 750,000 cuts

• Wrist band (WB-S/M/L series): 200,000 cuts

• Die-cut label backing paper (Plain Media): 1,500,000 cuts

• Die-cut label backing paper (Matte Media): 1,500,000 cuts

Die-cut label backing paper (Synthetic Media): 500,000 cuts

•

• Die-cut label backing paper (Glossy Media): 1,500,000 cuts

• Continuous label paper (Plain Media): 750,000 cuts

(Add extra 250,000 cuts with cleaning the cutter blade)

• Continuous label paper (Matte Media): 500,000 cuts

• Continuous label paper (Synthetic Media): 100,000 cuts

• Continuous label paper (Glossy Media): 300,000 cuts

Carriage mechanism

MTBF 88,000 hours

MCBF 9,800,000 passes

6 million passes (3 million carriage returns)

Chapter 1 Product Overview

Easy Setup

Using the CD-ROM that came with the product, you can follow the dialogic instructions on the screen and

easily setup a printer driver, install software, or perform media settings and settings of this product.

How to Print

• Windows printer drivers that can be used from Windows applications (except for the above label printing

applications) are available.

• The printer driver has a built-in barcode font and can print high quality barcodes with superior readability. It

can also be used from a .NET environment application.

• EPSON Inkjet Label Printer SDK (using a Windows printer driver) that supports the customer's printing

application development is available.

Other Features

• USB interface and Ethernet interface are equipped by default. This product can be used as a local printer of a

computer or a network printer.

• The auto-cutter is equipped by default. Paper can be cut by a command from applications or panel switch

operations.

• A beeper is equipped by default. Notifications are available for no media or low ink, error, end of printing,

etc.

• When using a USB printer, because a new print queue is generated when the damaged printer is replaced

with another printer, you need to set the application or driver again. However for this product, we provide

the service (USB printer class device replacing service) to replace a printer without changing the settings of a

computer or printer driver.

Parts Name and Function

Power switch cover

Power switch

Release lever

Paper ejection guide

Ink cartridge cover

Control panel

Roll paper cover

Paper ejection guide lock

Paper ejection tray

Paper ejection table

Paper LED

Power LED

Paper FEED button

Status LED Ink LED

LCD

Cleaning button

LCD contrast adjustment button

DIP switches

CUT button

Front

Control panel

Back

Fanfold paper guide

Paper feed guide

Fanfold paper cover

Status sheet button

LAN Connector

Power connector

Cable hook

USB connector

Link LED

Chapter 1 Product Overview

Connector (lower rear)

Power Switch

Before turning on the printer, be sure to check that the AC adapter is connected to the power

supply.

CAUTION

❏ When DIP switch 1 is OFF:

• Turns the power on after the POWER button has been pressed while the power is OFF.

• Turns the power off after the POWER button has been pressed for approximately 0.5 seconds while the power is ON.

❏ When DIP switch 1 is ON:

• Resets the printer after POWER button has been pressed for approximately 0.5 seconds.

"Setting the DIP Switches" on page 47 for DIP switch setting.

See

Paper FEED button

❏ If "Media detection settings" is set to "Full-page label/Continuous paper/Transparent full-page label", feeds

the paper continuously.

• The paper is fed by 15 mm if FEED button is pressed once.

• If the FEED button is held down, the paper is continuously fed until the button is released. (6 seconds at a maximum)

❏ If "Media detection settings" is set to "Die-cut label (Blackmark)", "Continuous paper (Blackmark)", or

"Die-cut label (Gap)/Transparent die-cut label", feeds the paper to the print starting position.

When the printer is in the power saving mode when its vacuum fan is stopped, starting up and stabilizing the rotation of the vacuum fan requires some time. Approximately 2 seconds is required from the point when the paper FEED button is pressed until the point when paper feed starts.

Chapter 1 Product Overview

CUT button

❏ If "Media detection settings" is set to "Full-page label/Continuous paper/Transparent full-page label", feeds

the paper to the autocutting position for the top of the next page, and performs autocutting.

❏ If "Media detection settings" is set to "Die-cut label (Blackmark)", "Continuous paper (Blackmark)", or

"Die-cut label (Gap)/Transparent die-cut label", feeds the paper to the autocutting position the black mark or the gap between labels, and performs autocutting.

• However, in order to prevent errors due to pieces of paper, even if you press the cut button again, cutting is not performed in a position where cutting was already performed.

• Approximately 2 seconds is required from the point when the CUT button is pressed until the point when paper cut starts.

according to

Cleaning button

If the cleaning button is held down for approximately 3 seconds, head cleaning is performed.

The following settings are possible from the driver regarding cleaning operations when the cleaning button is

held down.

No. During stand-by During printing

1 Disabled Disabled

2 Head cleaning performed Disabled

3 Head cleaning performed

Printing canceled -> head cleaning performed -> printing resumed

STATUS SHEET button

Press the status sheet button to print the status sheet.

If you turn on the power while holding the status sheet button, and continue to hold it for 10 seconds or more,

you can return the LAN interface settings to factory default settings.

LCD contrast adjustment button

Adjusts the LCD contrast.

• The LCD contrast adjustment button is located under the ink cartridge cover.

• The adjusted value is saved in the non-volatile memory. Even after the power is turned on again,

the adjusted value saved last time is applied.

Connectors

All cables are connected to the connector on the lower rear of the printer.

• Power supply connector: Connects cable of the AC adapter.

• USB/LAN Connector: Connects the printer with the host computer via interface.

• Link LED: Indicates the printer network status.

Printer status Link LED

Power off Off

Not connected to the network Off

Network established On

Receiving data Blinking

Chapter 1 Product Overview

/ : Lit up / : Blinking : Off — : No change ## : Error code

Status/Error Indications

The printer status is indicated by a combination of LED lighting/flashing and LCD indication.

When an error occurs, you can find out the cause and the remedy from the LED & LCD indication for the error.

• The LCD display language can be switched with the DIP switches. See "Setting the DIP Switches" on

page 47.

• For error recovery methods, see details on how to display HELP for EPSON Printers, see

"Troubleshooting" on page 135 or the help for the driver. (For

"HELP for EPSON Printers" on page 152.)

LED

Status Power Paper Ink

——

(Fast)

——

LCD Printer Status

READY In ready

INITIALIZING In initializing

POWER OFF In power off sequence

PRINTING In printing

INK CHARGING In ink charging

WORKING In working

HEAD MAINTENANCE In print head maintenance state

MEDIA FORM ERROR Media form error (*)

MEDIA SIZE ERROR Media size error (*)

PAPER JAM ERR ## Paper jam error (*)

PAPER REMOVAL ER Paper removal error (*)

—— —

——

———

PAPE R OUT Pa per ou t (*)

PAPER OUT ERROR Paper out error (*)

ROLL COVER OPEN Roll paper cover open (*)

INK COVER OPEN Ink cartridge cover open (*)

NO INK CARTRIDGE No ink cartridge (*)

INK READ ERROR Ink cartridge read error (*)

M/B COVER OPEN Maintenance box cover open (*)

NO MAINT BOX No maintenance box (*)

M/B READ ERROR Maintenance box read error (*)

INK LOW Ink cartridge low

LED

/ : Lit up / : Blinking : Off — : No change ## : Error code

Status Power Paper Ink

LCD Printer Status

——

———

——

————

* Recovery method: See "Troubleshooting" on page 135.

REPLACE INK Replace ink cartridge (*)

M/B NEAR FULL Maintenance box near full

REPLACE MAINT B Replace maintenance box (*)

NOZZLE CLOGGED Print head nozzle clogged (*)

CUT UNAVAILABLE In cutter unavailable state (*)

SERVICE SOON ## In service mode (*)

PRINTER ERROR ## Printer error (*)

SERVICE REQD. ## Service required (*)

UPDATING In firmware updating (*)

UPDATING Complete the firmware updating (*)

UPDATING Failure in firmware updating (*)

Chapter 1 Product Overview

Amount remaining for the ink cartridge (black ink, cyan ink, magenta ink, yellow ink)

Amount used for the maintenance box

Row 1 displays the printer's status

Row 2 displays the status of the ink cartridges and maintenance box.

Media source settings of the printer (R: Roll paper, F: Fanfold paper)

Ink Cartridge and Maintenance Box Status

You can check the status of the printer, the ink cartridges of each color, and the maintenance box from the LCD.

Display of the ink cartridge, maintenance box status

Displays the status of ink cartridges and maintenance box with icons.

Icon Status

• Display of amount remaining for the ink cartridge

• Display of amount used for the maintenance box

• Display for "Ink cartridge low"

• Display for "Maintenance box near full"

• Display for "Replace ink cartridge"

• Display for "Replace maintenance box"

• Display for "No ink cartridge"

• Display for "Ink cartridge read error"

• Display for "No maintenance box"

• Display for "Maintenance box read error"

Beeper

When an error occurs while “Beep Notification Setting at an Error” is enabled, the beeper performs “Sound the

beeper on an error” shown in the below table. The beeper continues to beep until all the causes of error are

removed.

When "Settings For Paper Handling After Print" - "Notification" is enabled, the printer performs “Beeper sound

when the printer is not in an error state” shown in the below table.

❏ Frequency: Fixed to approximately 2.5 kHz

❏ Volume control: 2 levels on the hardware

Sounding

period

500ms 300ms 3 5 seconds

Silent

period

Number of

the pattern

repeated

Overall

time

Number of

times

repeated

Until the

error factor is

removed.

Printer event

Sound the beeper on an error

• Service required

• Printer error

• Roll paper cover open

• Ink cartridge cover open

• Replace ink cartridge

• No ink cartridge

• Ink cartridge read error

• Maintenance box cover open

• Replace maintenance box

• No maintenance box

• Maintenance box read error

• Media form error

• Media size error

• Paper jam error

• Paper removal error

• Paper out error

300ms - None - 1

• The volume can be set using the DIP switch. See

• When the paper is in “Paper out” status, which is without printing data, the beeper does not sound.

Beeper sound when the printer is not in an error state

• Every page

• The final page only

"Setting the DIP Switches" on page 47.

Chapter 1 Product Overview

Auto nozzle check system

This product has an “Auto nozzle check system” that detects missing dots. You can select the “Nozzle check

mode” depending on level of requirement for missing dots.

The following table shows the timing for auto nozzle check for each nozzle check mode (printing operation

mode).

Timing for auto nozzle

check

At printer power-on Performed Performed Performed Not Performed

During a pause Performed Performed Performed Not Performed

After printing page Not Performed Not Performed Not Performed Not Performed

Regular check during continuous printing

After cleaning the print head Performed Performed Performed Not Performed

After closing the roll paper cover

After closing the ink cartridge cover

After closing the maintenance box cover

After detecting a shock Performed Performed Performed Not Performed

Anti-missing

Dot Mode

Performed Performed Performed Not Performed

Anti-missing

Read Mode

(default)

Anti-missing

Color Mode

No Missing Dot

Detection Mode

The following table shows the conditions for permitted missing dots and auto cleaning for each nozzle check

mode.

Condition

Permitted missing dots None

Auto cleaning conditions

Anti-missing

Dot Mode

1 missing dot or more

Anti-missing

Read Mode

(Default)

1 missing dot or less

2 missing dots or more

Anti-missing

Color Mode

No 2 consecutive missing dots and less than 9 missing dots

3 or more consecutive dots or 10 or more missing dots

No Missing Dot

Detection Mode

• Anti-missing Dot Mode

The auto nozzle check is performed at each timing, and by performing the auto head cleaning when neces-

sary, missing dots are prevented.

• Because the nozzle check is performed periodically during continuous printing, printing may be interrupted for approximately 8 seconds.

• If more than 1 missing dot is detected, the auto head cleaning is performed to resolve the missing dot.

• Anti-missing Read Mode

The auto nozzle check is performed at each timing, and by performing the auto head cleaning when neces-

sary, missing reads due to missing dots are prevented.

• Because the nozzle check is performed periodically during continuous printing, printing may be interrupted for approximately 8 seconds.

• If more than 2 missing dot is detected, the auto head cleaning is performed to resolve the missing dot.

• Anti-missing Color Mode

The auto nozzle check is performed at each timing, and by performing the auto head cleaning when neces-

sary, missing colors due to missing dots are prevented.

• Because the nozzle check is performed periodically during continuous printing, printing may be interrupted for approximately 8 seconds.

• If 3 or more consecutive missing dots or 10 missing dots or more are detected, the auto head cleaning is performed to resolve the missing dots.

• No Missing Dot Detection Mode

The auto nozzle check and the auto head cleaning are not performed.

• This "Auto nozzle check" system cannot detect 100% of dot missing cases.

• In cases extremely high reliability and safety is required, Epson recommends the use of font con-

structed of 3 vertical dots or more in "Anti-missing Dot Mode" or "Anti-missing Read Mode" to prevent misreadings due to missing dots or ink drop distortions.

• If an unfixable clogged nozzle occurs during auto cleaning after missing dot detection, the follow-

ing operations will be performed. ∗ If missing dots are not less than the auto cleaning conditions even after auto cleaning is

repeated , "Print head nozzle clogged" warning occurs.

∗ Auto cleaning conditions during the "Print head nozzle clogged" warning status are available

only when a new missing dot error occurs.

• Printer behavior during "Print head nozzle clogged" warning status

∗ When the number of missing dots is within the permitted amount, printing can be continued.

The LCD displays [NOZZLE CLOGGED].

∗ When the number of missing dots exceeds the permitted amount, a printer error occurs and

printing is disabled.

Chapter 1 Product Overview

• A very small amount of ink is used in the missing dot detection.

• After detecting a missing dot, cleaning is performed automatically and ink is also used in the clean-

ing.

• In [Anti-missing Dot Mode], [Anti-missing Read Mode], and [Anti-missing Color Mode] the auto

nozzle check is performed at certain intervals, so the auto nozzle check may occur even during printing.

Drivers, Utilities

Various utilities are provided to system administrators and application developers.

For details on how to get the software, see "Download" on page 174

Drivers

Category Name Description

Driver for printing from the application using Windows spooler service.

The following functions are available besides the print function:

TM-C35xx Printer Driver

Windows

Epson Inkjet Label Printer SDK

• Checking the printer status (EPSON Status Monitor)

• Changing the printer settings (TM-C3500 PrinterSetting)

This driver is included in the supplied CD-ROM.

Information and software (SDK) necessary for developing applications that use this product.

The following information and functions are available:

• Changing the printer driver’s print settings (Epson Printer Driver Interface/EPDI)

• Checking the printer status (EpsonNet SDK)

• Sample program for printing by this printer (Epson Inkjet Label Printer Sample Program)

Utilities

Category Name Description

Utility that carries out setting up this printer on one host PC.

Deployment Install Navi

EPSON Deployment Tool

Deployment

EpsonNet SetupManager

Performs the initial settings of the host PC and this product in a wizard format.

This utility is included in the supplied CD-ROM.

Utility for installing multiple printers efficiently.

The following functions are available:

• Batch initial setting of multiple printers (EPSON Printer Deployment)

• Batch initial setting of multiple host PCs (EPSON Driver Deployment)

Utility for creating a driver installation package that can be distributed to multiple host PCs.

Start this from the EPSON Deployment Tool.

Chapter 1 Product Overview

Management

Maintenance

EpsonNet Config

EPSON Monitoring Tool

USB Printer Class Device Replacement Service

Utility for changing the printer's network settings.

This utility is included in the supplied CD-ROM.

Utility for managing multiple printers that are installed.

The following functions are available:

• Monitoring the printer

• Changing the printer settings

• Supporting when the printer malfunctions

Utility that supports replacement work when the printer malfunctions.

The host PC settings can be passes on to the newly connected product.

This utility is included in the supplied CD-ROM.

Setup

3.Attaching the Power Switch Cover (page 32)

2.Installing the Printer (page 31)

1.Checking the Items Included in the Package (page 30)

4.Setting Up the Printer (page 34)

This chapter describes setup and installation of the product and peripherals.

Work Flow

This chapter consists of the following sections along with the setup flow of the product and peripherals.

Chapter 2 Setup

Checking the Items Included in the Package

When using the printer for the first time, check the items included in the package.

The items included in the package are as follows:

ADCB

EHGF

User’ s Manual

IKJ

A TM-C3500 Series B Dedicated AC adapter C AC cable *1

D Ink cartridge E Maintenance box F USB cable

G Paper ejection tray H Paper feed guide *2 I Power switch cover

J Label roll paper K User’s Manual L CD-ROM

*1 The AC cable may not be included with the product.

*2 Attached on the rear of the fanfold paper cover.

Installing the Printer

10 cm (3.93 inch)

Install the printer in an appropriate location with sufficient space around it.

Important Notes on Installation

Chapter 2 Setup

• The printer must be installed horizontally.

• Leave enough space in front of the printer for the ink cartridge cover and the roll paper cover to be fully

opened.

• Do not place the printer in a dusty location.

• Do not allow cables to get caught or foreign matter to accumulate under the printer.

• Make sure that there is at least 100 mm of space behind the printer back when installing.

• Do not put a heavy object (of 10 kg or more) or an object that vibrates on the printer.

Attaching the Power Switch Cover

Attaching the power switch cover prevents accidental pressing of the power switch.

Before attaching the power switch cover, set DIP switch 1 to ON. (For details, see “Setting the DIP switches” the AC supply on and off, and you can also control the printer power with a device such as a distribution board. In this case, the power switch is used to reset the printer.

To prevent the power switch from being pressed

Attach the power switch cover as it is (without punching a hole in it).

Set DIP switch 1 to ON.

Push the power switch cover onto the power switch of the printer.

Setting the DIP Switches on page 47.) The printer power can then be switched by turning

To operate the power switch by inserting a long, thin object into a hole

Attach the power switch cover after punching the hole in it.

The hole cannot be punched in the power switch cover after it is attached to the printer.

Punch a hole in the power switch cover by pushing the middle of it with a hard, fine-

tipped object.

Push the power switch cover onto the power switch of the printer.

Chapter 2 Setup

Setting Up the Printer

Set up the printer using Install Navi. Install Navi is included in the supplied CD-ROM.

Turn on the computer to be connected to the printer.

Make sure that the printer is turned off.

Be sure to turn the printer off.

Set the CD-ROM in the computer, and Launcher automatically starts up.

Click [Setup] to start InstallNavi.exe.

When Install Navi is executed, the following window appears. Agree to the license agree-

ment and click [Next], and the software installation starts. Set up the printer according to the displayed instruction.

Later in the setup procedure, "Media Layout Creation" window appears.

When "Media Layout Creation" window appears, if you do not use the roll paper included in the package, you have to create a new media layout. For the procedure to create a new media layout, see Media Layout Creation on page 36. To use the supplied roll paper, select [No].

Chapter 2 Setup

Set up the printer according to the steps. If test printing finishes successfully, the proce-

dure is finished.

Media Layout Creation

On "Media Layout Creation" window, select [Yes] and Click [Next].

The following window appears.

Select either [Roll Paper] or [Fanfold Paper] and click [Next].

The following window appears.

Select the media to be used and click [Next].

When fanfold paper is selected, you can select [Die-cut label (Gap)], [Die-cut label (Blackmark)], [Continuous paper (Blackmark)], or [Transparent die-cut label (Gap)].

Chapter 2 Setup

The following window appears. Enter each item and click [Next].

Item Description

Media Layout Name Enter any name.

Unit Select the unit.

Media Layout

Enter the width and length of the media to be used.

The information to be entered is different depending on the media type selected in Step 3.

The following window appears. Enter each item and click [Next].

Item Description

Media Type Select the media type.

Print Quality Select the print quality.

Auto Cut Select whether to enable/disable autocut.

"Confirming the Media Layout” screen appears.

The newly set media layout information is displayed. Confirm the settings and click [Next].

"Restarting the Printer” screen appears.

Restart the printer to apply the new settings.

Chapter 2 Setup

Shutter Adjustment

Open

Turn the printer OFF.

Press down the release lever, and pull it to the front to open the roll paper cover.

Refer to the shutter adjustment method label on the top of the printer, and open or

close the shutters on the platen to match the width of the paper. If the shutter is set incorrectly, paper may be jammed or get dirty.

Paper/backing width (mm) Shutter open/close status

30 mm {1.18"} or more, less than 62 mm {2.44"} Close all shutters.

62 mm {2.44"} or more, less than 79 mm {3.11"} Open only the most inward shutters.

79 mm {3.11"} or more, less than 97 mm {3.82"} Open only the 2 most inward shutter rows.

97 mm {3.82"} or more, less than 112 mm {4.41"} Open only the 3 most inward shutter rows.

112 mm {4.41"} Open all shutters.

Close the roll paper cover.

Chapter 2 Setup

Ejection Angle of Printed Paper

Make sure paper is ejected straight from the paper ejection guides, as shown in the illustration. If paper is not

ejected straight due to such causes as an obstruction, the print result may be distorted.

How to Display the Printer Driver

Open the [Devices and Printers].

• For Windows 10: Right click [Start] - [Control Panel] - [Hardware and Sound] - [Devices and Printers].

• For Windows 8.1/Windows 8: Select [Control Panel] of Sidebar [Settings] on [Desktop], and click [Hardware and Sound], then [Devices and Printers].

• For Windows 7: Click [View devices and printers] of [Control Panel] on [Start] menu.

• For Windows Vista: Click [Printers] of [Control Panel] on [Start] menu.

• For Windows XP Professional: Click [Printers and Faxes] on [Start] menu.

• For Windows XP Home Edition: Click [Control Panel] on [Start] menu, and click [Printers and Faxes].

• For Windows 2000: Click [Settings] on [Start] menu, and click [Control Panel].

• For Windows Server 2003 R2: Click [Printers and Faxes] on [Start] menu.

Chapter 2 Setup

Right-click [EPSON TM-C3500], and click [Printing Preferences].

The printer driver screen is displayed.

Registered name of this product to display in the case of the [EPSON TM-C3500].

Registering the Media Layout

(5)(3)

(4)

(6)

Registered paper(2)

If the paper size to use is not in Media Layout, register the user defined media.

The registered layout will be stored in [Favorite Setting] to use from application of users.

(For details on how to register the favorite setting, see Favorite Setting on page 82

Display the printer driver window.

(See How to Display the Printer Driver on page 43.)

From [Print Settings], click [User Defined...].

"User Defined Media Layout" screen appears.

Enter Media Layout Name. This is User Defined Media.

If there is an existing defined media layout, you can create a new layout based on the defined media layout.

Select [Media Type].

Enter the size of the paper (unit: mm).

To extend the printable area, selecting [Borderless Printing] will set no margins. When the margin is zero, printing may occur out of the paper/label. Use this option according to the usage.

Click [Save]. User Defied Media will be registered and displayed on the list of [Defined

Media Layout].

Attaching the Paper Ejection Tray

If you attach the paper ejection tray, you can temporarily store the printed paper in the tray.

Follow the steps below to install/adjust the ejection tray.

• Paper may not stay in the paper ejection tray depending on the paper curl and length.

• When the fanfold paper is used, the several printed papers can be stored in the ejection tray. See

Paper Ejection Tray on page 226 for the numbers of the fanfold paper that can be stored in the

ejection tray.

Attach the paper ejection tray to the hooks under the paper ejection table.

Chapter 2 Setup

Pull the lever at the bottom-right of the paper ejection tray to unlock it.

Slide the bottom tray to align it with the paper length.

Pull up the lever at the bottom-right of the paper ejection tray to lock it.

Setting the DIP Switches

Change the DIP switch settings in the following cases.

• When attaching the power switch cover to prevent the power switch from being pressed

• When changing the LCD display language

• When changing the volume of the buzzer

Setting Procedure

Follow the steps below to change the DIP switch settings.

Turn the power off before removing the DIP switch cover.

Otherwise, a short-circuit may cause the printer to malfunction.

CAUTION

DIP switch setting becomes enabled after turning the power on or completing reset by the interface.

Chapter 2 Setup

Make sure the power supply for the printer is turned OFF.

Open the ink cartridge cover and remove the DIP switch cover.

Set the DIP switches, using the tip of a tool, such as a small screwdriver.

Attach the DIP switch cover, and close the ink cartridge cover.

Function of the DIP Switches

SW Function ON OFF

1 Operation of the power switch Reset Power ON/OFF OFF

2 Internal use Fixed to OFF (Do not change) OFF

4 Internal use Fixed to OFF (Do not change) OFF

LCD display language settings See the table below

6 OFF

7 OFF

8 Buzzer volume High Low OFF

When attaching the power switch cover to prevent the power switch to be pressed, set DIP switch 1 to ON.

LCD display language settings

Switch No.

Language settings

5 6 7

Fac tory

settings

OFF

OFF OFF OFF Japanese (Kana)

OFF OFF ON English

OFF ON OFF French

OFF ON ON Italian

ON OFF OFF German

ON OFF ON Spanish

ON ON OFF Portuguese

ON ON ON Dutch

Chapter 2 Setup

Setting the Printer Driver

In addition to the printing preferences, the printer driver also provides the printer settings and various utility

functions.

•Banding Reduction

• TM-C3500 PrinterSetting

• Setting for EPSON Status Monitor 3

Banding Reduction

You can reduce banding (extraneous lines in printing) to obtain better print quality. This function, however,

lowers the print speed.

Follow the steps below to reduce banding.

Display the printer driver window.

(See How to Display the Printer Driver on page 43.)

On "General" window, select [Advanced] under [Print Settings]. Then click [Advanced...].

"Advanced" screen appears. Check [Banding Reduction], and click [Close].

The screen returns to "General" window. Click [OK].

TM-C3500 PrinterSetting

TM-C3500 PrinterSetting is used to change various printer settings.

Chapter 2 Setup

From TM-C3500 PrinterSetting, you can change the following printer settings:

Item Description

General

Advanced

Printer Adjustment

Media source settings

Printer Operation Settings

Notification Settings

Panel Button Settings

Operating Time Settings

Paper Feed Adjustment

Sensor Adjustment

• Media source settings

• Media detection settings

• Nozzle Check Mode

• Paper Loading Settings

• Beep Notification Setting at an Error

• LED Notification Setting at Ink Low

• Notification Setting at a Media Size Error

• Enable/Disable the Feed Button

• Enable/Disable the Cut Button

• Enable/Disable the Cleaning Button

• Platen Vacuum Operation Pause Time Settings

• Data Standby Time Settings

• Cut Position Adjustment

• Print Start Position Adjustment

(Vertical Direction)

• Print Start Position Adjustment (Horizontal Direction)

• Adjust the Label Gap Detection Sensor

• Adjust the Black Mark Detection Sensor

Print Head Alignment

Setting Save and Restore

Option • Media source Settings Option

• Banding Adjustment

• Bidirectional Printing Adjustment

Save the printer settings to the backup file and apply the settings in the backup file to the printer.

Chapter 2 Setup

Setting EPSON Status Monitor 3

When EPSON Status Monitor 3 is used, the paper type and the ink level are displayed on a pop-up window

when printing. In addition, when a fatal error occurs, an error window is displayed.

[Not use] is set by default setting; however, if a fatal error occurs, an error window can be displayed.

Use/Not use EPSON Status Monitor 3

[Not use EPSON Status Monitor 3] is set by default setting. [Notification Settings for Fatal Errors] is displayed

on the EPSON Status Monitor 3 Settings window in Driver Utilities.

Follow the steps below to change to [Use EPSON Status Monitor 3].

Turn the printer ON.

Display the printer driver window.

(See How to Display the Printer Driver on page 43.)

Select [Driver Utilities] tab and click [Driver Preferences] under [Driver Preferences].

The [Driver Preferences] window is displayed.

Check the box of [Use EPSON Status Monitor 3] and click [OK].

[EPSON Status Monitor 3] and [Monitoring Preferences] are displayed in [EPSON Status

Monitor 3 Settings] on the Driver Utilities window.

Chapter 2 Setup

Display window for EPSON Status Monitor 3

Icon on task tray

Use EPSON Status Monitor 3

When [Use EPSON Status Monitor 3] is set, the following operations will be performed:

• When printing, a window automatically appears, allowing you to check the printer status and the ink level.

• Error information is displayed when an error occurs during printing.

The EPSON Status Monitor 3 will not be activated if an error occurs when not printing.

• Clicking the icon for [EPSON Status Monitor 3] on the task tray allows you to display [EPSON Status Moni-

tor 3] at any time.

Displaying the icon on page 59 for how to display the icon.)

(See

• The following items can be set in [Monitoring preferences].

Selecting error indications:

(See Error notification setting for [Not use EPSON Status Monitor 3] on page 57

Displaying the [EPSON Status Monitor 3] icon on the task bar:

Displaying the icon on page 59.)

(See

Error notification setting for [Not use EPSON Status Monitor 3]

Follow the steps below to set error notification for [Not use EPSON Status Monitor 3].

Turn the printer on.

Display the printer driver window.

(See How to Display the Printer Driver on page 43.)

Select [Driver Utilities] tab and click [Driver Preferences].

When EPSON Status Monitor 3 is enabled, [Notification Settings for Fatal Errors] is not displayed. (Disable EPSON Status Monitor 3 by referring to

The [Notification Settings for Fatal Errors] window is displayed. Select the items you

want to display when an error occurs, and click [OK].

Use/Not use EPSON Status Monitor 3 on page 53.)

Chapter 2 Setup

•Ambient Temperature Error: When the printer temperature is high

(Default: Screen Notification [On] )

• Service Required: When a no-print error or service-required error occurs

(Default: Screen Notification [On] )

• Nozzle Clogged Warning: When the nozzle is clogged

(Default: Screen Notification [On] )

Error notification setting for [Use EPSON Status Monitor 3]

Follow the steps below to set error notification for [Use EPSON Status Monitor 3].

Turn the printer ON.

Display the printer driver window.

(See How to Display the Printer Driver on page 43.)

Select [Driver Utilities] tab and click [Monitoring Preferences].

When EPSON Status Monitor 3 is disabled, the [Monitoring Preferences] is not displayed. (Enable EPSON Status Monitor 3 by referring to

The [Monitoring Preferences] window is displayed. Click on the box of your choice, and

click [OK].

Use/Not use EPSON Status Monitor 3 on page 53.)

• Error: When paper/ink replacement is required

(Default: Screen Notification [On] )

• Communication Error: When the printer power is off

(Default: Screen Notification [Off] )

• Ink Low: When the ink amount is low

(Default: Screen Notification [Off])

• Service Required: When a printer error occurs

(Default: Screen Notification [On] )

Chapter 2 Setup

Displaying the icon

Keeps icon on the task tray so that user can check as needed. The icon is not displayed when default setting.

Follow the steps below to display the icon.

Turn the printer ON.

Display the printer driver window.

(See How to Display the Printer Driver on page 43.)

Select [Driver Utilities] tab and click [Monitoring Preferences].

The [Monitoring Preferences] window is displayed. Check the box of [Shortcut Icon] and

select the icon to display on the task bar. Click [OK].

Chapter 3 Handling

Handling

This chapter describes basic handling of the printer.

Replacing the Ink Cartridge

When any of the four color ink cartridges is expended, the INK LED lights. Follow the steps below to replace

the ink cartridge.

Turn the power on and make sure that the INK LED lights.

Pull down the ink cartridge cover to the front to open it.

Open the ink cartridge cover, and wait at least 4 seconds until internal operations stop. If you take out the ink cartridge in less than 4 seconds, there is a risk that the ink may spurt out.

If there is a used ink cartridge that requires replacement, slowly push the ink cartridge,

check that the lock is released, and pull the ink cartridge out towards you.

Shake new ink cartridge package 4 or 5 times before opening it and take out the ink car-

tridge from the package.

Do not shake the ink cartridge too hard. The ink cartridge may leak if you shake it around too much or push the sides strongly.

With the label facing upwards, insert the new ink cartridge, and push it in slowly until it

clicks into place.

Close the ink cartridge cover.

When the ink cartridge replacement is completed, the INK LED turns off, and printing

can be performed.

Cautions on using ink cartridges

❏ Do not touch the IC chip on the cartridge. Doing so may cause operating/printing malfunction.

❏ This product uses ink cartridges equipped with an IC chip that monitors the amount of ink used by each

cartridge. Cartridges are usable even if they are removed and reinstalled. However, if an ink cartridge in which little amount of ink remains is removed and reinstalled, it may not be usable. Some ink is consumed each time cartridges are installed because the product automatically checks their reliability.

❏ Install all ink cartridges. Printing is not possible even if only one ink cartridge is missing.

❏ Since ink cartridges are designed to stop the operation before ink runs out completely to maintain the

quality of the print head, some ink remains in the used ink cartridge.

❏ All the ink colors are consumed also for the maintenance operations when an ink cartridge is replaced and

for print head cleaning.

❏ Even for monochrome printing, all the ink colors are used in an operation designed to maintain the

printing and print head quality.

❏ Use of an old ink cartridge may result in reduced print quality. Use it up within six months after opening

the package. The usage period for ink cartridges is printed on the packaging of individual ink cartridges.

❏ There may be some ink around the ink supply port on the removed ink cartridge. Take care so that it does

not stain the desk or other surface.

❏ Do not remove the ink cartridge, except when you replace it.

❏ Do not open the ink cartridge package until you are ready to install it in the product.

❏ Do not allow foreign objects to fall into the cartridge installation section. Doing so may cause printer

malfunction.

Chapter 3 Handling

❏ When ink is charged for the first time (right after purchase), ink is consumed for filling the print head

nozzle (ink discharge holes) to get ready for printing. That is why the number of the printable sheets may be fewer than for the cartridges to be installed later.

❏ Epson recommends the use of genuine Epson ink cartridges. For the best performance of the printer, it is

recommended to use genuine Epson ink cartridges. Use of non-genuine Epson ink cartridges can adversely affect the printing quality and prevent the printer from realizing its maximum performance. Epson cannot guarantee the quality and reliability of non-genuine Epson products. Repairs for any damage or breakdown of this product due to the use of non-genuine Epson charge even if the warranty period is still valid.

❏ Color adjustment of the product is based on the use of genuine Epson ink cartridges. Use of non-genuine

ink cartridges may result in reduced print quality. Use of genuine Epson ink cartridges is recommended.

❏ A cool and dark place is recommended to store ink cartridges.

❏ If the ink cartridge is stored in a cold place for a long period of time, let it warm up at least 3 hours before

using it.

❏ If moving or transporting the product after the ink cartridges are installed, leave them installed during the

moving or transporting process.

products will not be free of

Replacing Maintenance Box

• Do not dismantle the Maintenance box.

• Do not touch the IC chip on the cartridge.

• Keep out of reach of children, and do not drink.

• Do not reuse a maintenance box which was removed and detached for a long period.

• When using the printer for the first time, the replacement interval for the maintenance box is

shorter than usual as ink charging consumes the ink.

Follow the steps below to replace the maintenance box.

Turn the printer OFF.

Open the maintenance box cover towards you.

Pull out the used maintenance box towards you.

Put the maintenance box into the plastic bag for disposal of used maintenance box.

Slowly insert the new maintenance box.

Chapter 3 Handling

Close the maintenance box cover.

After replacing the maintenance box, we recommend that you clean the platen. (See the

"Cleaning the platen" on page 157.)

Replacing Roll Paper with Fanfold Paper

Follow the steps below to replace the roll paper with fanfold paper.

Press down the release lever, and pull it to the front to open the roll paper cover.

Remove the used roll paper.

Turn the printer ON.

Display the printer driver window.

(See "How to Display the Printer Driver" on page 43.)

Display TM-C3500 PrinterSetting. Select [Printer Utilities] tab and click [Printer Prefer-

ences] - [Printer Setting Utility].

Chapter 3 Handling

From TM-C3500 PrinterSetting, specify the media source and the media detection

method. Then, click [Apply Settings].

After setting [Media source], set [Media detection settings].

Item Description

Media source Select [Fanfold paper].

Select the media type.

Media detection settings

The confirmation window appears. Click [Yes] to send the settings to the printer.

The following window appears. Click [OK].

• Die-cut label (Blackmark)

• Continuous paper (Blackmark)

• Die-cut label (Gap), Transparent die-cut label

The completion window appears. Click [OK].

On the printer driver window, select [General] tab. Specify the media settings and click

[OK].

Item Description

Print Settings

Settings For Paper Handling After Print

Turn the printer OFF.

Changes in the Media detection settings are saved in the memory in the printer when the printer is turned off.

Media Type Select the media type.

Print Quality Select the print quality.

Select the media layout.

Media Layout

Auto Cut Select this to enable autocut after printing.

No Auto Cut Select this to disable autocut after printing.

If the media layout to be used is not included in the list, create a new layout.

See the "Registering the Media Layout" on page 44.

Open the fanfold paper cover and take out the paper feed guide.

Pull the release lever to the front to open the roll paper cover.

Chapter 3 Handling

Insert the paper feed guide for fanfold paper into the groove inside the roll paper cover

to install it.

Refer to the shutter adjustment method label on the top of the printer, and open or

Open

close the shutters on the platen to match the width of the roll paper. If the shutter is set incorrectly, paper may be jammed or get dirty.

Paper/backing width (mm) Shutter open/close status

30 mm {1.18"} or more, less than 62 mm {2.44"} Close all shutters.

62 mm {2.44"} or more, less than 79 mm {3.11"} Open only the most inward shutters.

79 mm {3.11"} or more, less than 97 mm {3.82"} Open only the 2 most inward shutter rows.

97 mm {3.82"} or more, less than 112 mm {4.41"} Open only the 3 most inward shutter rows.

112 mm {4.41"} Open all shutters.

Close the roll paper cover.

Release the lock of the paper ejection guide with a fine-tipped tool.

Slide the paper ejection guide to the very left end, and lock it.

Chapter 3 Handling

Open the cover at the back of the printer, and unlock the fanfold paper guide.

Adjust the fanfold paper guide to the fanfold paper width.

Lock the fanfold paper guide.

Turn the printer ON.

Chapter 3 Handling

Insert the fanfold paper into the paper slot, facing the print surface upward. Insert the

paper until it is pulled into inside the printer (approximately 100 mm {3.94"}). The printer detects the edge of the fanfold paper, pulls it inside, and then starts feeding it to the print starting position.

When "Paper loading at roll paper cover close" is set to "With cutting", the paper is automatically cut after fed. (See "Paper Loading Settings" on page 117.)

Place the stack of fanfold paper straight at least 40 mm {1.57"} away from the back of the

printer.

Close the fanfold paper cover.

• To prevent liquid and dust from getting into the printer, keep the fanfold paper cover closed when using the printer.

• To prevent paper jams from occurring, insert fanfold paper into the fanfold paper slot on the back of the printer with the roll paper cover closed.

Confirm that the LCD displays an "F".

This is the end of loading of the fanfold paper.

Replacing Fanfold Paper with Roll Paper

Follow the steps below to replace the fanfold paper with roll paper.

Open the fanfold paper cover at the back of the printer.

Chapter 3 Handling

Remove the used fanfold paper.

Turn the printer ON.

Display the printer driver window.

(See "How to Display the Printer Driver" on page 43.)

Display TM-C3500 PrinterSetting. Select [Printer Utilities] tab and click [Printer Prefer-

ences] - [Printer Setting Utility].

From TM-C3500 PrinterSetting, specify the media source and the media detection

method. Then, click [Apply Settings].

After setting [Media source], set [Media detection settings].

Item Description

Media source Select [Roll paper].

Select the media type.

• Full-page label, Continuous paper, Transparent full-page label

Media detection settings

The confirmation window appears. Click [Yes] to send the settings to the printer.

The following window appears. Click [OK].

• Die-cut label (Blackmark)

• Continuous paper (Blackmark)

• Die-cut label (Gap), Transparent die-cut label

Chapter 3 Handling

The completion window appears. Click [OK].

On the printer driver window, select [General] tab. Specify the media settings and click

[OK].

Item Description

Print Settings

Settings For Paper Handling After Print

Turn the printer OFF.

Changes in the Media detection settings are saved in the memory in the printer when the printer is turned off.

Media Type Select the media type.

Print Quality Select the print quality.

Select the media layout.

Media Layout

Auto Cut Select this to enable autocut after printing.

No Auto Cut Select this to disable autocut after printing.

If the media layout to be used is not included in the list, create a new layout.

See the "Registering the Media Layout" on page 44.

Press down the release lever, and pull it to the front to open the roll paper cover.

Remove the paper feed guide for fanfold paper.

Unlock the roll paper guide.

Chapter 3 Handling

Move the left paper guide toward the direction of the arrow in the illustration below,

and insert the roll paper all the way in with the print surface facing upward.

Lock the roll paper guide.

Refer to the shutter adjustment method label on the top of the printer, and open or

Open

close the shutters on the platen to match the width of the roll paper. If the shutter is set incorrectly, paper may be jammed or get dirty.

Paper/backing width (mm) Shutter open/close status

30 mm {1.18"} or more, less than 62 mm {2.44"} Close all shutters.

62 mm {2.44"} or more, less than 79 mm {3.11"} Open only the most inward shutters.

79 mm {3.11"} or more, less than 97 mm {3.82"} Open only the 2 most inward shutter rows.

97 mm {3.82"} or more, less than 112 mm {4.41"} Open only the 3 most inward shutter rows.

112 mm {4.41"} Open all shutters.

Release the lock of the paper ejection guide with a fine-tipped tool.

Adjust the paper ejection guide to the roll paper width.

Lock the paper ejection guide and close the roll paper cover.

Chapter 3 Handling

Turn the printer ON. After this, the printer feeds the paper automatically to remove any

slack in the roll paper.

Confirm that the LCD displays an "R".

This is the end of loading of the roll paper.

Setting the Printer Driver

[General] tab

[Options] tab

Favorite Setting

[Favorite Setting] is the function to administer print setting of the printer driver into one.

The setting from [General] and [Options] tab such as Media Type, Media Layout (including User Defined

Media) are included.

Chapter 3 Handling

Features

• When printing from application, the print setting registered on [Favorite Setting] can be selected as default

setting.

It is recommended to register the setting in favorite setting after executing print setting by clicking [Save As

Favorite Setting].

• A number of setting can be registered on [Favorite Setting].

For example, if the print setting is registered on [Favorite Setting] for each document, the print setting can be

completed by changing [Favorite Setting] when the document is changed. This prevents an error of setting

change when changing the paper.

(It is necessary to change Media detection settings of the printer when the document is changed.)

Registering print setting on [Favorite Setting]

User Defined Media

(1) (2)

(3)

Current Settings

(4)

Registered to Favorite Setting

Set the printer driver depending on paper to print.

Set settings on [General] and [Options] tab. Select from Media Layout when using User Defined Media.

Click [Save As Favorite Setting] to display [Save/Delete Favorite Setting].

The current setting will be displayed on the list of the right side.

Enter print name.

Click [Add].

Print setting will be registered on [Favorite Setting].

Chapter 3 Handling

[Favorite Setting] includes the following setting.

• Default Settings: The default setting when installing the printer driver.

• Current Settings: The contents set on [General] and [Options] tab. These contents are displayed in the current settings on [Current Setting] and [Save/Delete Favorite Setting] window.

• User Defined Setting: The print setting defined by the user.

Information for User Definition

The user definition includes the following.

•User Defined Media

•Registering barcode font

• Replacing font on .NET environment

The user definition is set on each client computer. When a number of TM-C3500 printer drivers are installed in

one computer, these are used mutually.

Exporting/Importing Printer Driver Settings

You can export the printing references, favorite setting, user-defined information (paper layout, barcode) and

printer driver operation settings into a BSF file (extension of ".BSF"). You can also import the settings from a

BSF file to set up the printer driver.

Export Settings

Follow the steps below to export the settings.

Select [Driver Utilities] tab. Click [Import/Export Settings].

• Export in a BSF file from the current setting. If you export it from the general setting, a different content will be exported.

Current setting:

Properties of the printer driver-[General]-[Printing References]-[Driver Utilities]-[Import/ Export Settings]

General setting:

Properties of the printer driver-[Advanced]-[Printing Defaults]-[Driver Utilities]-[Import/ Export Settings]

• Be sure to register the settings on the [General] tab to "favorite setting". If not registered, the initial settings of the printer driver are applied.

"Import/Export Settings" window appears. Click [Export Settings].

The window to save a file appears. Specify a name and save the BSF file.

The process completion window appears. Click [OK].

To the BSF file, the print settings in "favorite setting" defined by the user are applied. The print settings in "Current settings" are not applied.

Import Settings

When the settings are imported from a BSF file, the printer driver settings are overwritten. Therefore, to retain the existing settings for the items listed below, create a BSF including the existing settings.

∗ Favorite List ∗ User Defined Media List ∗ Barcode Font List ∗ Barcode Font Replacement List

Follow the steps below to import the settings.

Chapter 3 Handling

Select [Driver Utilities] tab. Click [Import/Export Settings].

"Import/Export Settings" window appears. Click [Import Settings].

The confirmation window appears. Click [OK].

The window to open a file appears. Select the file to be imported.

The process completion window appears. Click [OK].

Barcode Printing

The printer driver has the built-in barcode font. Barcode printing is available if the barcode is not created on the

application side.

Setting the barcode font

Barcode print settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab.

Chapter 3 Handling

Change settings of the following.

• Display: Select [Barcodes].

• Font Name: Input an arbitrary character string. ASCII characters only.

• Type: Select a barcode type from the following. The displayed items are changed

accordingly.

UPC-A UPC-E JAN13(EAN)

JAN8(EAN) CODE39 ITF

Codabar CODE93 CODE128

GS1-128M GS1-128 GS1 DataBar

Omnidirectional

GS1 DataBar Truncate d

GS1 DataBar Limited

• Rotation Settings: Select a setting when printing the barcode rotated by the specified rate.

• Hexadecimal Entry Mode:

Turn on the check box when the data for barcode is specified on Hexadecimal

Entry Mode.

• Composite: Turn on the check box to print barcode with a composite symbol.

Separate the data specified to a composite symbol and a barcode with “\ |” or “| \”. Describe the data in the order of the composite symbol and the barcode. Example: 1234567890\ |012345678905

• Use a Quiet Zone: Leaves a blank margin around barcodes.

The barcode printing position is moved based on the amount of margin.

GS1 DataBar ExpandedM

GS1 DataBar Expanded

• Module: Sets the thin element width in dots.

2D Symbol Font Settings

The printer driver has the built-in 2D symbol font. 2D symbol printing is available if the 2D symbol is not

created on the application side.

Setting the 2D Symbol font

2D symbol printing settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab.

100

Epson TM-C3500, TM-C3510, TM-C3520 Technical Reference Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

For Safety

Key to Symbols

Warnings

Cautions

Restriction of Use

About this Manual

Aim of the Manual

Manual Content

Contents

Product Overview

Features

Easy Setup

How to Print

Other Features

Parts Name and Function

Power Switch

Paper FEED button

CUT button

Cleaning button

STATUS SHEET button

LCD contrast adjustment button

Connectors

Status/Error Indications

Ink Cartridge and Maintenance Box Status

Beeper

Auto nozzle check system

Drivers, Utilities

Drivers

Utilities

Setup

Work Flow

Checking the Items Included in the Package

Installing the Printer

Important Notes on Installation

Attaching the Power Switch Cover

Setting Up the Printer

Media Layout Creation

Shutter Adjustment

Ejection Angle of Printed Paper

How to Display the Printer Driver

Registering the Media Layout

Attaching the Paper Ejection Tray

Setting the DIP Switches

Setting Procedure

Function of the DIP Switches

Setting the Printer Driver

Banding Reduction

TM-C3500 PrinterSetting

Setting EPSON Status Monitor 3

Handling

Replacing the Ink Cartridge

Replacing Maintenance Box

Replacing Roll Paper with Fanfold Paper

Replacing Fanfold Paper with Roll Paper

Setting the Printer Driver

Favorite Setting

Information for User Definition

Exporting/Importing Printer Driver Settings

Barcode Printing

2D Symbol Font Settings