Epson TM-C3500, TM-C3510, TM-C3520 Technical Reference Guide

Technical Reference Guide

Describes features for the product.

Describes setup and installation of the product and peripherals.

Describes how to control the printer and necessary information when you develop applications.

Describes how to handle the product.

Describes the ecient management method of multiple printers and client computers, targeted at the administrators.

Series

Describes general specications for the product.

Product Overview

Setup

Handling

Application Development Information

Maintenance

Appendix

M00066608

Rev.I

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,

electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corpo-

ration.

• The contents of this document are subject to change without notice. Please contact us for the latest information.

• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no respon-

sibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for dam-

ages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this

product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly com-

ply with Seiko Epson Corporation’s operating and maintenance instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any

consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko

Epson Corporation.

Trademarks

EPSON is a registered trademark of Seiko Epson Corporation.

Exceed Your Vision is a registered trademark or trademark of Seiko Epson Corporation.

Microsoft

States and other countries.

All other trademarks are the property of their respective owners and used for identification purpose only.

, Windows®, Windows Vista®, and Windows Server® are registered trademarks of Microsoft Corporation in the United

This product includes software developed by the University of California, Berkeley, and its contributors.

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the following

carefully before handling the product.

You must follow warnings carefully to avoid serious bodily injury.

WARNING

Provides information that must be observed to prevent damage to the equipment or loss of data.

• Possibility of sustaining physical injuries.

CAUTION

• Possibility of causing physical damage.

• Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Provides important information and useful tips.

Warnings

WARNING

• Shut down your equipment immediately if it produces smoke, a strange odor, or unusual

noise.

Continued use may lead to fire. Immediately unplug the equipment and contact qualified service personnel for advice.

• Never attempt to repair this product yourself. Improper repair work can be dangerous.

• Never disassemble or modify this product. Tampering with this product may result in injury

or fire.

• Be sure to use the specified AC adapter.

Connection to an improper power source may cause fire.

• Be sure your power code meets the relevant safety standards and includes a power-system

ground terminal (PE terminal).

Otherwise electric shock may result. If you acquire a system with different safety standards, use an AC cable that meets the acquired safety standards.

• Do not allow foreign matter to fall into the equipment. Penetration by foreign objects may

lead to fire.

• If water or other liquid spills into this equipment, unplug the power cord immediately, and

then contact qualified service personnel for advice. Continued usage may lead to fire.

• Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so may cause fire.

Cautions

CAUTION

• Do not connect cables in ways other than those mentioned in this manual. Different connections may cause equipment damage and burning.

• Be sure to set this equipment on a firm, stable, horizontal surface. The product may break or cause injury if it falls.

• Do not use in locations subject to high humidity or dust levels. Excessive humidity and dust may cause equipment damage or fire.

• Do not place heavy objects on top of this product. Never stand or lean on this product. Equipment may fall or collapse, causing breakage and possible injury.

• Protect the printer from heavy impacts. They may cause defective print.

• To ensure safety, unplug this product before leaving it unused for an extended period.

• Do not remove the ink cartridge from the product when you ship it.

• Be sure to note the following when using the ink cartridge: ∗ Do not turn off the product or open the ink cartridge cover while charging ink (Power light is

flashing). Opening the cover may cause the ink to be recharged, resulting in more ink being consumed. Also, it may cause printing malfunction.

∗ Do not disassemble the ink cartridge. Doing so may cause ink to adhere eyes and skin. ∗ Do not disassemble and remodel the ink cartridge. Doing so may cause printing malfunction. ∗ Keep ink cartridges out of the reach of children.

• If ink contacts your skin, eyes, or mouth, take the following actions. ∗ When ink gets onto your skin, immediately wash the area with soap and water. ∗ When ink gets into your eyes, immediately flush them with water. ∗ Leaving the ink as is may result in bloodshot eyes or mild inflammation. If something is wrong,

immediately consult with a doctor.

∗ When ink gets into your mouth, immediately spit it and consult with a doctor.

• Be sure to note the following when using the maintenance box: ∗ Do not dismantle the Maintenance box. ∗ Do not touch the IC chip on the cartridge. ∗ Keep out of reach of children, and do not drink. ∗ Do not reuse a maintenance box which was removed and detached for a long period.

Restriction of Use

When this product is used for applications requiring high reliability/safety such as transportation devices

related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or

functional/precision devices etc., you should use this product only after giving consideration to including fail-

safes and redundancies into your design to maintain safety and total system reliability.

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of systems and

development and design of printer applications for developers.

The specifications of the supported paper sizes are different for the firmware covered in this manual and the

firmware that has been upgraded.

Manual Content

The manual is made up of the following sections:

Chapter 1

Chapter 2 Setup

Chapter 3 Handling

Chapter 4 Application Development Information

Chapter 5 Maintenance

Chapter 6 Appendix

Product Overview

■ For Safety.......................................................................................................................................... 3

Key to Symbols..........................................................................................................................................................................................3

Warnings...................................................................................................................................................................................................... 3

Cautions.......................................................................................................................................................................................................4

■ Restriction of Use............................................................................................................................. 5

■ About this Manual ...........................................................................................................................6

Aim of the Manual....................................................................................................................................................................................6

Manual Content ........................................................................................................................................................................................6

■ Contents ...........................................................................................................................................7

Product Overview................................................................................ 11

■ Features..........................................................................................................................................11

Easy Setup.................................................................................................................................................................................................13

How to Print..............................................................................................................................................................................................13

Other Features.........................................................................................................................................................................................13

■ Parts Name and Function..............................................................................................................14

Power Switch............................................................................................................................................................................................16

Paper FEED button.................................................................................................................................................................................16

CUT button................................................................................................................................................................................................17

Cleaning button......................................................................................................................................................................................17

STATUS SHEET button...........................................................................................................................................................................17

LCD contrast adjustment button......................................................................................................................................................17

Connectors................................................................................................................................................................................................18

■ Status/Error Indications ................................................................................................................19

Ink Cartridge and Maintenance Box Status...................................................................................................................................21

Beeper.........................................................................................................................................................................................................22

■ Auto nozzle check system .............................................................................................................23

■ Drivers, Utilities .............................................................................................................................26

Drivers.........................................................................................................................................................................................................26

Utilities........................................................................................................................................................................................................27

Setup .................................................................................................... 29

■ Work Flow.......................................................................................................................................29

■ Checking the Items Included in the Package...............................................................................30

■ Installing the Printer......................................................................................................................31

Important Notes on Installation........................................................................................................................................................31

■ Attaching the Power Switch Cover ...............................................................................................32

■ Setting Up the Printer ...................................................................................................................34

Media Layout Creation .........................................................................................................................................................................36

Shutter Adjustment...............................................................................................................................................................................40

■ Ejection Angle of Printed Paper ...................................................................................................42

■ How to Display the Printer Driver ................................................................................................ 43

■ Registering the Media Layout...................................................................................................... 44

■ Attaching the Paper Ejection Tray ...............................................................................................45

■ Setting the DIP Switches............................................................................................................... 47

Setting Procedure.................................................................................................................................................................................. 47

Function of the DIP Switches ............................................................................................................................................................ 48

■ Setting the Printer Driver ............................................................................................................. 49

Banding Reduction ............................................................................................................................................................................... 49

TM-C3500 PrinterSetting .................................................................................................................................................................... 51

Setting EPSON Status Monitor 3 ......................................................................................................................................................53

Handling............................................................................................... 61

■ Replacing the Ink Cartridge ......................................................................................................... 61

■ Replacing Maintenance Box......................................................................................................... 64

■ Replacing Roll Paper with Fanfold Paper .................................................................................... 66

■ Replacing Fanfold Paper with Roll Paper .................................................................................... 75

■ Setting the Printer Driver ............................................................................................................. 82

Favorite Setting...................................................................................................................................................................................... 82

Information for User Definition ........................................................................................................................................................ 85

Exporting/Importing Printer Driver Settings............................................................................................................................... 86

Barcode Printing .................................................................................................................................................................................... 88

2D Symbol Font Settings .................................................................................................................................................................. 100

Barcode and 2D Symbol Font Printing on .NET Environment .............................................................................................107

Print Preview..........................................................................................................................................................................................109

Settings For Paper Handling After Print ......................................................................................................................................110

■ Setting the Printer....................................................................................................................... 113

Media detection settings..................................................................................................................................................................113

Nozzle Check Mode Settings...........................................................................................................................................................116

Paper Loading Settings .....................................................................................................................................................................117

Notification Settings........................................................................................................................................................................... 120

Panel Button Settings.........................................................................................................................................................................122

Operating Time Settings ...................................................................................................................................................................123

Paper Feed Adjustment.....................................................................................................................................................................125

Sensor Adjustment..............................................................................................................................................................................132

Print Head Alignment ........................................................................................................................................................................133

■ Network Interface ....................................................................................................................... 134

Factory settings....................................................................................................................................................................................134

How to initialize the settings to the factory settings.............................................................................................................. 134

■ Troubleshooting.......................................................................................................................... 135

Trouble Recovery Method ................................................................................................................................................................135

Error Recovery Method......................................................................................................................................................................147

When the print result is faint or white lines or black lines are printed.............................................................................149

When the printer is not found even if EpsonNet Config is started....................................................................................151

HELP for EPSON Printers....................................................................................................................................................................152

■ Setting Check Modes .................................................................................................................. 154

Self-test Mode.......................................................................................................................................................................................154

Status Sheet Printing (LAN interface model only)................................................................................................................... 156

■ Reset .............................................................................................................................................157

■ Cleaning the Printer ....................................................................................................................157

Cleaning the platen ............................................................................................................................................................................157

Cleaning the Autocutter ...................................................................................................................................................................159

■ Media arrangement.....................................................................................................................160

Media arrangement when feeding media for printing from the first sheet ..................................................................160

Media arrangement for printing on the last sheet.................................................................................................................. 162

■ Setting the label size and paper layout for borderless printing..............................................165

Requirement..........................................................................................................................................................................................165

Setting example...................................................................................................................................................................................165

■ How to Make Media Settings ......................................................................................................167

Application Development Information ........................................... 169

■ Printer Control Method ...............................................................................................................169

■ Printer Driver ...............................................................................................................................169

■ Using Epson Inkjet Label Printer SDK ........................................................................................170

Operating environment....................................................................................................................................................................170

Where to download............................................................................................................................................................................ 170

■ Utilities and Manuals...................................................................................................................171

Download...............................................................................................................................................................................................174

Maintenance...................................................................................... 175

■ Necessary Information for an Administrator of the Printer .....................................................177

Utility........................................................................................................................................................................................................ 177

Setting the Printer...............................................................................................................................................................................178

Setting the Printer Driver.................................................................................................................................................................. 179

■ System Configuration..................................................................................................................181

Installing the Printer........................................................................................................................................................................... 181

Distributing the Printer Driver........................................................................................................................................................ 182

■ Maintenance.................................................................................................................................183

Changing the Printer Settings ........................................................................................................................................................183

Changing the Printer Driver Settings........................................................................................................................................... 188

Monitoring the Network Printer.....................................................................................................................................................189

Replacing the Printer.......................................................................................................................................................................... 190

■ For Inquiries .................................................................................................................................192

Appendix............................................................................................ 193

■ Product Specifications ................................................................................................................193

Hardware Requirements...................................................................................................................................................................194

Printing Specifications.......................................................................................................................................................................194

Paper Specifications ...........................................................................................................................................................................195

Print Area and Cutting Position...................................................................................................................................................... 206

Paper Ejection Tray..............................................................................................................................................................................226

Ink Cartridge..........................................................................................................................................................................................226

Maintenance Box.................................................................................................................................................................................227

Electrical Characteristics ...................................................................................................................................................................227

Environmental Conditions ...............................................................................................................................................................228

External Dimensions........................................................................................................................................................................... 229

■ Restrictions.................................................................................................................................. 230

Chapter 1 Product Overview

Product Overview

This chapter describes features and specifications of the product.

Features

The TM-C3500 series (TM-C3500/ TM-C3510/ TM-C3520) are a 4-color ink jet printer that offers high speed

easy operability and high reliability required for on-demand label printing.

Printing

•High-speed printing

∗ 103 mm/s (printing width 56 mm, 360 dpi × 360 dpi, bidirectional printing) ∗ 52 mm/s (printing width 56 mm, 720 dpi × 360 dpi, bidirectional printing)

The print speed is different depending on the resolution and the printing width.

•Color printing

∗ KCMY 4-color printing ∗ Print resolution: Plain, Plain label 360 dpi × 360 dpi

: Others 360 dpi × 360 dpi, 720 dpi × 360 dpi

dpi: dots per 25.4 mm (dots per inch)

• Supports printing on various types of paper

∗ Roll paper, Fanfold paper ∗ Continuous paper, Continuous paper (Blackmark), Full-page label, Transparent full-page label, Die-cut label, Transpar-

ent die-cut label (Detects positions of black marks and gaps between labels)

∗ Plain, Matte, Plain label, Matte label, Synthetic label, Glossy label ∗ Wristband

• System to prevent ink from smearing out of the printable area such as on the backing paper of Die-cut Label.

• System to prevent missing read or missing color caused by missing dots.

Handling

• Replacing the roll paper and the ink cartridge can be done only by operation in the front.

• Multiple printed sheets can be stored in the paper ejection tray. The paper ejection tray cannot store multiple

sheets of roll paper.

Reliability

Life Print head 6 billion shots/nozzle

Paper feed mechanism

Autocutter mechanism

1,500,000 pages or the number of pages that reaches the following paper length fed.

• Plain Media: 150 km

• Matte Media: 75 km

• Wrist band (WB-S/M/L series): 30 km

• Die-cut label (Plain Media): 150 km

• Die-cut label (Matte Media): 150 km

• Die-cut label (Synthetic Media): 100 km

• Die-cut label (Glossy Media): 100 km

• Continuous label paper (Plain Media): 100 km

• Continuous label paper (Matte Media): 50 km

• Continuous label paper (Synthetic Media): 10 km

• Continuous label paper (Glossy Media): 30 km

• Plain Media: 1,500,000 cuts

• Matte Media: 750,000 cuts

• Wrist band (WB-S/M/L series): 200,000 cuts

• Die-cut label backing paper (Plain Media): 1,500,000 cuts

• Die-cut label backing paper (Matte Media): 1,500,000 cuts

Die-cut label backing paper (Synthetic Media): 500,000 cuts

•

• Die-cut label backing paper (Glossy Media): 1,500,000 cuts

• Continuous label paper (Plain Media): 750,000 cuts

(Add extra 250,000 cuts with cleaning the cutter blade)

• Continuous label paper (Matte Media): 500,000 cuts

• Continuous label paper (Synthetic Media): 100,000 cuts

• Continuous label paper (Glossy Media): 300,000 cuts

Carriage mechanism

MTBF 88,000 hours

MCBF 9,800,000 passes

6 million passes (3 million carriage returns)

Chapter 1 Product Overview

Easy Setup

Using the CD-ROM that came with the product, you can follow the dialogic instructions on the screen and

easily setup a printer driver, install software, or perform media settings and settings of this product.

How to Print

• Windows printer drivers that can be used from Windows applications (except for the above label printing

applications) are available.

• The printer driver has a built-in barcode font and can print high quality barcodes with superior readability. It

can also be used from a .NET environment application.

• EPSON Inkjet Label Printer SDK (using a Windows printer driver) that supports the customer's printing

application development is available.

Other Features

• USB interface and Ethernet interface are equipped by default. This product can be used as a local printer of a

computer or a network printer.

• The auto-cutter is equipped by default. Paper can be cut by a command from applications or panel switch

operations.

• A beeper is equipped by default. Notifications are available for no media or low ink, error, end of printing,

etc.

• When using a USB printer, because a new print queue is generated when the damaged printer is replaced

with another printer, you need to set the application or driver again. However for this product, we provide

the service (USB printer class device replacing service) to replace a printer without changing the settings of a

computer or printer driver.

Parts Name and Function

Power switch cover

Power switch

Release lever

Paper ejection guide

Ink cartridge cover

Control panel

Roll paper cover

Paper ejection guide lock

Paper ejection tray

Paper ejection table

Paper LED

Power LED

Paper FEED button

Status LED Ink LED

LCD

Cleaning button

LCD contrast adjustment button

DIP switches

CUT button

Front

Control panel

Back

Fanfold paper guide

Paper feed guide

Fanfold paper cover

Status sheet button

LAN Connector

Power connector

Cable hook

USB connector

Link LED

Chapter 1 Product Overview

Connector (lower rear)

Power Switch

Before turning on the printer, be sure to check that the AC adapter is connected to the power

supply.

CAUTION

❏ When DIP switch 1 is OFF:

• Turns the power on after the POWER button has been pressed while the power is OFF.

• Turns the power off after the POWER button has been pressed for approximately 0.5 seconds while the power is ON.

❏ When DIP switch 1 is ON:

• Resets the printer after POWER button has been pressed for approximately 0.5 seconds.

"Setting the DIP Switches" on page 47 for DIP switch setting.

See

Paper FEED button

❏ If "Media detection settings" is set to "Full-page label/Continuous paper/Transparent full-page label", feeds

the paper continuously.

• The paper is fed by 15 mm if FEED button is pressed once.

• If the FEED button is held down, the paper is continuously fed until the button is released. (6 seconds at a maximum)

❏ If "Media detection settings" is set to "Die-cut label (Blackmark)", "Continuous paper (Blackmark)", or

"Die-cut label (Gap)/Transparent die-cut label", feeds the paper to the print starting position.

When the printer is in the power saving mode when its vacuum fan is stopped, starting up and stabilizing the rotation of the vacuum fan requires some time. Approximately 2 seconds is required from the point when the paper FEED button is pressed until the point when paper feed starts.

Chapter 1 Product Overview

CUT button

❏ If "Media detection settings" is set to "Full-page label/Continuous paper/Transparent full-page label", feeds

the paper to the autocutting position for the top of the next page, and performs autocutting.

❏ If "Media detection settings" is set to "Die-cut label (Blackmark)", "Continuous paper (Blackmark)", or

"Die-cut label (Gap)/Transparent die-cut label", feeds the paper to the autocutting position the black mark or the gap between labels, and performs autocutting.

• However, in order to prevent errors due to pieces of paper, even if you press the cut button again, cutting is not performed in a position where cutting was already performed.

• Approximately 2 seconds is required from the point when the CUT button is pressed until the point when paper cut starts.

according to

Cleaning button

If the cleaning button is held down for approximately 3 seconds, head cleaning is performed.

The following settings are possible from the driver regarding cleaning operations when the cleaning button is

held down.

No. During stand-by During printing

1 Disabled Disabled

2 Head cleaning performed Disabled

3 Head cleaning performed

Printing canceled -> head cleaning performed -> printing resumed

STATUS SHEET button

Press the status sheet button to print the status sheet.

If you turn on the power while holding the status sheet button, and continue to hold it for 10 seconds or more,

you can return the LAN interface settings to factory default settings.

LCD contrast adjustment button

Adjusts the LCD contrast.

• The LCD contrast adjustment button is located under the ink cartridge cover.

• The adjusted value is saved in the non-volatile memory. Even after the power is turned on again,

the adjusted value saved last time is applied.

Connectors

All cables are connected to the connector on the lower rear of the printer.

• Power supply connector: Connects cable of the AC adapter.

• USB/LAN Connector: Connects the printer with the host computer via interface.

• Link LED: Indicates the printer network status.

Printer status Link LED

Power off Off

Not connected to the network Off

Network established On

Receiving data Blinking

Chapter 1 Product Overview

/ : Lit up / : Blinking : Off — : No change ## : Error code

Status/Error Indications

The printer status is indicated by a combination of LED lighting/flashing and LCD indication.

When an error occurs, you can find out the cause and the remedy from the LED & LCD indication for the error.

• The LCD display language can be switched with the DIP switches. See "Setting the DIP Switches" on

page 47.

• For error recovery methods, see details on how to display HELP for EPSON Printers, see

"Troubleshooting" on page 135 or the help for the driver. (For

"HELP for EPSON Printers" on page 152.)

LED

Status Power Paper Ink

——

(Fast)

——

LCD Printer Status

READY In ready

INITIALIZING In initializing

POWER OFF In power off sequence

PRINTING In printing

INK CHARGING In ink charging

WORKING In working

HEAD MAINTENANCE In print head maintenance state

MEDIA FORM ERROR Media form error (*)

MEDIA SIZE ERROR Media size error (*)

PAPER JAM ERR ## Paper jam error (*)

PAPER REMOVAL ER Paper removal error (*)

—— —

——

———

PAPE R OUT Pa per ou t (*)

PAPER OUT ERROR Paper out error (*)

ROLL COVER OPEN Roll paper cover open (*)

INK COVER OPEN Ink cartridge cover open (*)

NO INK CARTRIDGE No ink cartridge (*)

INK READ ERROR Ink cartridge read error (*)

M/B COVER OPEN Maintenance box cover open (*)

NO MAINT BOX No maintenance box (*)

M/B READ ERROR Maintenance box read error (*)

INK LOW Ink cartridge low

LED

/ : Lit up / : Blinking : Off — : No change ## : Error code

Status Power Paper Ink

LCD Printer Status

——

———

——

————

* Recovery method: See "Troubleshooting" on page 135.

REPLACE INK Replace ink cartridge (*)

M/B NEAR FULL Maintenance box near full

REPLACE MAINT B Replace maintenance box (*)

NOZZLE CLOGGED Print head nozzle clogged (*)

CUT UNAVAILABLE In cutter unavailable state (*)

SERVICE SOON ## In service mode (*)

PRINTER ERROR ## Printer error (*)

SERVICE REQD. ## Service required (*)

UPDATING In firmware updating (*)

UPDATING Complete the firmware updating (*)

UPDATING Failure in firmware updating (*)

Chapter 1 Product Overview

Amount remaining for the ink cartridge (black ink, cyan ink, magenta ink, yellow ink)

Amount used for the maintenance box

Row 1 displays the printer's status

Row 2 displays the status of the ink cartridges and maintenance box.

Media source settings of the printer (R: Roll paper, F: Fanfold paper)

Ink Cartridge and Maintenance Box Status

You can check the status of the printer, the ink cartridges of each color, and the maintenance box from the LCD.

Display of the ink cartridge, maintenance box status

Displays the status of ink cartridges and maintenance box with icons.

Icon Status

• Display of amount remaining for the ink cartridge

• Display of amount used for the maintenance box

• Display for "Ink cartridge low"

• Display for "Maintenance box near full"

• Display for "Replace ink cartridge"

• Display for "Replace maintenance box"

• Display for "No ink cartridge"

• Display for "Ink cartridge read error"

• Display for "No maintenance box"

• Display for "Maintenance box read error"

Beeper

When an error occurs while “Beep Notification Setting at an Error” is enabled, the beeper performs “Sound the

beeper on an error” shown in the below table. The beeper continues to beep until all the causes of error are

removed.

When "Settings For Paper Handling After Print" - "Notification" is enabled, the printer performs “Beeper sound

when the printer is not in an error state” shown in the below table.

❏ Frequency: Fixed to approximately 2.5 kHz

❏ Volume control: 2 levels on the hardware

Sounding

period

500ms 300ms 3 5 seconds

Silent

period

Number of

the pattern

repeated

Overall

time

Number of

times

repeated

Until the

error factor is

removed.

Printer event

Sound the beeper on an error

• Service required

• Printer error

• Roll paper cover open

• Ink cartridge cover open

• Replace ink cartridge

• No ink cartridge

• Ink cartridge read error

• Maintenance box cover open

• Replace maintenance box

• No maintenance box

• Maintenance box read error

• Media form error

• Media size error

• Paper jam error

• Paper removal error

• Paper out error

300ms - None - 1

• The volume can be set using the DIP switch. See

• When the paper is in “Paper out” status, which is without printing data, the beeper does not sound.

Beeper sound when the printer is not in an error state

• Every page

• The final page only

"Setting the DIP Switches" on page 47.

Chapter 1 Product Overview

Auto nozzle check system

This product has an “Auto nozzle check system” that detects missing dots. You can select the “Nozzle check

mode” depending on level of requirement for missing dots.

The following table shows the timing for auto nozzle check for each nozzle check mode (printing operation

mode).

Timing for auto nozzle

check

At printer power-on Performed Performed Performed Not Performed

During a pause Performed Performed Performed Not Performed

After printing page Not Performed Not Performed Not Performed Not Performed

Regular check during continuous printing

After cleaning the print head Performed Performed Performed Not Performed

After closing the roll paper cover

After closing the ink cartridge cover

After closing the maintenance box cover

After detecting a shock Performed Performed Performed Not Performed

Anti-missing

Dot Mode

Performed Performed Performed Not Performed

Anti-missing

Read Mode

(default)

Anti-missing

Color Mode

No Missing Dot

Detection Mode

The following table shows the conditions for permitted missing dots and auto cleaning for each nozzle check

mode.

Condition

Permitted missing dots None

Auto cleaning conditions

Anti-missing

Dot Mode

1 missing dot or more

Anti-missing

Read Mode

(Default)

1 missing dot or less

2 missing dots or more

Anti-missing

Color Mode

No 2 consecutive missing dots and less than 9 missing dots

3 or more consecutive dots or 10 or more missing dots

No Missing Dot

Detection Mode

• Anti-missing Dot Mode

The auto nozzle check is performed at each timing, and by performing the auto head cleaning when neces-

sary, missing dots are prevented.

• Because the nozzle check is performed periodically during continuous printing, printing may be interrupted for approximately 8 seconds.

• If more than 1 missing dot is detected, the auto head cleaning is performed to resolve the missing dot.

• Anti-missing Read Mode

The auto nozzle check is performed at each timing, and by performing the auto head cleaning when neces-

sary, missing reads due to missing dots are prevented.

• Because the nozzle check is performed periodically during continuous printing, printing may be interrupted for approximately 8 seconds.

• If more than 2 missing dot is detected, the auto head cleaning is performed to resolve the missing dot.

• Anti-missing Color Mode

The auto nozzle check is performed at each timing, and by performing the auto head cleaning when neces-

sary, missing colors due to missing dots are prevented.

• Because the nozzle check is performed periodically during continuous printing, printing may be interrupted for approximately 8 seconds.

• If 3 or more consecutive missing dots or 10 missing dots or more are detected, the auto head cleaning is performed to resolve the missing dots.

• No Missing Dot Detection Mode

The auto nozzle check and the auto head cleaning are not performed.

• This "Auto nozzle check" system cannot detect 100% of dot missing cases.

• In cases extremely high reliability and safety is required, Epson recommends the use of font con-

structed of 3 vertical dots or more in "Anti-missing Dot Mode" or "Anti-missing Read Mode" to prevent misreadings due to missing dots or ink drop distortions.

• If an unfixable clogged nozzle occurs during auto cleaning after missing dot detection, the follow-

ing operations will be performed. ∗ If missing dots are not less than the auto cleaning conditions even after auto cleaning is

repeated , "Print head nozzle clogged" warning occurs.

∗ Auto cleaning conditions during the "Print head nozzle clogged" warning status are available

only when a new missing dot error occurs.

• Printer behavior during "Print head nozzle clogged" warning status

∗ When the number of missing dots is within the permitted amount, printing can be continued.

The LCD displays [NOZZLE CLOGGED].

∗ When the number of missing dots exceeds the permitted amount, a printer error occurs and

printing is disabled.

Chapter 1 Product Overview

• A very small amount of ink is used in the missing dot detection.

• After detecting a missing dot, cleaning is performed automatically and ink is also used in the clean-

ing.

• In [Anti-missing Dot Mode], [Anti-missing Read Mode], and [Anti-missing Color Mode] the auto

nozzle check is performed at certain intervals, so the auto nozzle check may occur even during printing.

Drivers, Utilities

Various utilities are provided to system administrators and application developers.

For details on how to get the software, see "Download" on page 174

Drivers

Category Name Description

Driver for printing from the application using Windows spooler service.

The following functions are available besides the print function:

TM-C35xx Printer Driver

Windows

Epson Inkjet Label Printer SDK

• Checking the printer status (EPSON Status Monitor)

• Changing the printer settings (TM-C3500 PrinterSetting)

This driver is included in the supplied CD-ROM.

Information and software (SDK) necessary for developing applications that use this product.

The following information and functions are available:

• Changing the printer driver’s print settings (Epson Printer Driver Interface/EPDI)

• Checking the printer status (EpsonNet SDK)

• Sample program for printing by this printer (Epson Inkjet Label Printer Sample Program)

Utilities

Category Name Description

Utility that carries out setting up this printer on one host PC.

Deployment Install Navi

EPSON Deployment Tool

Deployment

EpsonNet SetupManager

Performs the initial settings of the host PC and this product in a wizard format.

This utility is included in the supplied CD-ROM.

Utility for installing multiple printers efficiently.

The following functions are available:

• Batch initial setting of multiple printers (EPSON Printer Deployment)

• Batch initial setting of multiple host PCs (EPSON Driver Deployment)

Utility for creating a driver installation package that can be distributed to multiple host PCs.

Start this from the EPSON Deployment Tool.

Chapter 1 Product Overview

Management

Maintenance

EpsonNet Config

EPSON Monitoring Tool

USB Printer Class Device Replacement Service

Utility for changing the printer's network settings.

This utility is included in the supplied CD-ROM.

Utility for managing multiple printers that are installed.

The following functions are available:

• Monitoring the printer

• Changing the printer settings

• Supporting when the printer malfunctions

Utility that supports replacement work when the printer malfunctions.

The host PC settings can be passes on to the newly connected product.

This utility is included in the supplied CD-ROM.

Setup

3.Attaching the Power Switch Cover (page 32)

2.Installing the Printer (page 31)

1.Checking the Items Included in the Package (page 30)

4.Setting Up the Printer (page 34)

This chapter describes setup and installation of the product and peripherals.

Work Flow

This chapter consists of the following sections along with the setup flow of the product and peripherals.

Chapter 2 Setup

Checking the Items Included in the Package

When using the printer for the first time, check the items included in the package.

The items included in the package are as follows:

ADCB

EHGF

User’ s Manual

IKJ

A TM-C3500 Series B Dedicated AC adapter C AC cable *1

D Ink cartridge E Maintenance box F USB cable

G Paper ejection tray H Paper feed guide *2 I Power switch cover

J Label roll paper K User’s Manual L CD-ROM

*1 The AC cable may not be included with the product.

*2 Attached on the rear of the fanfold paper cover.

+ 200 hidden pages