Epson TM-C3400Z Technical Reference Guide

Technical Reference Guide

Overview and Basic Operations

Describes the features and basic operations of the product.

Setup

Describes setup and installation of the product and peripherals.

Utility

Describes the product's utilities.

Maintenance

Describes how to handle the product.

Appendix

M00066203

Rev.D

Trademarks

•EPSON is a registered trademark of Seiko Epson Corporation.

•Exceed Your Vision is registered trademarks or trademarks of Seiko Epson Corporation.

•Windows® and Internet Explorer® are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries.

•ZPL® and ZPLII® are registered trademarks of ZIH Corp. All rights reserved worldwide.

•Mozilla® and Firefox® are registered trademark of the Mozilla Foundation.

All other trademarks are the property of their respective owners and used for identification purpose only.

Ancillary Damage Caused by the Product

In the event that the desired results cannot be obtained from the product (including built-in software, etc.), any resulting ancillary damage (including fees required for using the product and loss of profits that would have been obtained from using the product) will not be compensated.

Restriction of Use

When this product is used for applications requiring high reliability/safety such as transportation devices related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or functional/precision devices etc., you should use this product only after giving consideration to including fail-safes and redundancies into your design to maintain safety and total system reliability.

Because this product was not intended for use in applications requiring extremely high reliability/safety such as aerospace equipment, main communication equipment, nuclear power control equipment, or medical equipment related to direct medical care etc, please make your own judgment on this product’s suitability after a full evaluation.

© Seiko Epson Corporation 2013-2016. All rights reserved.

2

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product.

You must follow warnings carefully to avoid serious bodily injury.

WARNING

	Provides information that must be observed to prevent damage to the equipment or loss of
	data.
CAUTION		Possibility of sustaining physical injuries.
	Possibility of causing physical damage.
		Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Provides important information and useful tips.

3

Cautions for Regarding Installation

	Do not block the air vents on this product.
	Blocking the air vents may result in internal heat build-up and fire.
WARNING	Do not install in the following types of places.
		Tight spaces where ventilation is poor, such as in a closet or on a bookshelf
		On a rug or bed
	Do not install or store in an unstable place (such as on a wobbly or tilted surface),
		in reach of children, or in a place subject to vibration from other machines.
CAUTION		There is a risk that it could drop or fall over, resulting in injury.
		Do not install in places where there is excessive moisture or dust, risk of getting
		wet, direct sunlight, severe changes in temperature and humidity, or close to
		heating and cooling devices.
		There is a risk of electric shock, fire, and malfunction or failure of this product.
		When lifting the product, maintain a comfortable posture.
		Lifting the product in the improper posture may result in injury.
		When lifting the product, be sure to hold the parts specified in the manual.
		If you hold other parts of the product and lift the product, the product may fall or your
		fingers may get caught when lowering the product, resulting in injury.

4

Cautions for the Power Source

	Use only the type of power source indicated on the product's label.
	Use of the wrong type of power source may result in electric shock or fire.
WARNING	Be careful when handling the power plug.
	Mishandling may result in fire.

Do not leave plugged into a power source with foreign matter such as dust on it

Firmly insert the prongs of the power plug all the way

For safety reasons, be sure to ground the AC cable.

The AC cable supplied with the product has a 3-pin cable with a power system grounding (PE) terminal, so connect it to an outlet that is grounded securely.

Do not use a damaged AC cable.

This may result in electric shock or fire.

If the AC cable is damaged, consult your dealer for repairs. Observe the following when handling the AC cable.

Do not modify the AC cable

Do not place heavy objects on the AC cable

Do not bend, twist or pull the AC cable by force

Do not wire the cord near heating appliances

Do not connect or disconnect the power plug with wet hands.

This may result in electric shock.

Do not plug the AC cable into an outlet with many other cords connected to it.

This may result in heat build-up and fire.

Do not affix the AC cable to a connector or power outlet using an adhesive, etc.

There may be a risk of fire.

Regularly disconnect the power plug from the outlet and clean the base of the prongs and between the prongs.

If you leave the power plug connected to an outlet for a long time, the base of the power plug prongs may become dusty, which may result in short circuit and fire.

When you disconnect the power plug from the outlet, be sure to turn off the power and hold the plug as you pull.

If you stretch the AC cable, it may become damaged, which could result in electric shock or fire.

Be sure to plug the AC cable directly into a power outlet.

		Be sure to place the product near a power outlet so that the power plug can be
CAUTION		disconnected immediately in the case of a malfunction.
		For safety, be sure to disconnect the power plug from the outlet when you will not
		be using the product for a long time.

5

Cautions for Using

		Do not install in a place where volatile substances, such as alcohol or paint
		thinner, are present or in a place where there is fire.
WARNING		This may result in electric shock or fire.
		Do not continue to use under abnormal conditions such as smoke, unusual odors
		or sounds.
		This may result in electric shock or fire.
		Immediately turn off the power, disconnect the power plug from the outlet, and contact
		your dealer or the Epson Repair Center about repairs. Servicing the product yourself is
		dangerous, so never attempt it.
	If a foreign object, water or other liquid enters the product, do not continue to use
		it.
		This may result in electric shock or fire.
		Immediately turn off the power, disconnect the power plug from the outlet, and contact
		your dealer or the Epson Repair Center about repairs.
	Do not perform any disassembly other than those mentioned in this manual.
		Do not attempt to service the product yourself
		This may result in injury, electric shock, fire or malfunction.
		Do not use flammable gas sprays inside or around this product.
		There is a risk that gas will build up and a spark may cause a fire.
		Do not insert or drop metal or flammable objects into the air vents or other
		openings.
		This may result in electric shock or fire.
		Do not step or place heavy objects on top of the product.
		Be especially careful in households with small children. There is a risk that it could fall
CAUTION		over or break, resulting in injury.
		When attaching various cables and options, be sure to attach them in the correct

direction and using the correct procedure.

There may be a risk of fire or injury. Follow the instructions in the manual to correctly attach them.

For safety reasons, if you move this product, first check that the power is off, the power plug is disconnected from the outlet, and all of the wires are disconnected.

When storing or transporting this product, do not tilt it, stand it on end, or turn it upside down.

There may be a risk of ink leakage.

6

		When the battery inside the product needs to be replaced, contact your dealer or
			Epson's repair services.
	CAUTION		There may be a risk of explosion if it is replaced with an incorrect battery type.
			Do not touch the fixed blade of the autocutter with bare hands.
			Doing so may cause injury.
		When replacing the ink cartridges, be careful that the ink does not contact your
			eyes or skin.
			If ink gets into your eyes, immediately flush them with water, and if it gets onto your skin,
			immediately wash the area with soap and water. Otherwise you may have bloodshot
			eyes or a mild inflammation. In the rare event that there is a problem, immediately
			consult a physician.
		Do not disassemble the ink cartridges to replenish or refill the ink.
			Do not shake the ink cartridge too hard.
			The ink cartridge may leak if you shake it too much.
		Store ink cartridges out of the reach of children. Also, do not ingest the ink.
			Do not brush your hands against the edges of printing paper.
			Since the edges of paper are thin and sharp, there may be a risk of injury.

7

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of print systems and development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1	Overview and Basic Operations
Chapter 2	Setup
Chapter 3	Utility
Chapter 4	Maintenance
Appendix	Problems and Solutions
	Product Specifications
	Supplies

8

Contents
■ For Safety ..............................................................................................................................	3
Key to Symbols ........................................................................................................................................	3
Cautions for Regarding Installation ......................................................................................................	4
Cautions for the Power Source..............................................................................................................	5
Cautions for Using...................................................................................................................................	6
■ About this Manual................................................................................................................	8
Aim of the Manual .................................................................................................................................	8
Manual Content .....................................................................................................................................	8
■ Contents................................................................................................................................	9
Overview and Basic Operations ................................................	13
■ Features...............................................................................................................................	13
Accessories ...........................................................................................................................................	14
■ Parts Name and Function..................................................................................................	15
Front .......................................................................................................................................................	15
Back .......................................................................................................................................................	16
Power Button .........................................................................................................................................	18
■ Status/Error Indications ......................................................................................................	19
■ Utility Operating Environment ...........................................................................................	21
Setting Internet Explorer 8....................................................................................................................	21
Setup.............................................................................................	23
■ When You Use This Product for the First Time ...................................................................	23
■ Flow of Setup.......................................................................................................................	24
■ Installing the Printer............................................................................................................	25
Installation .............................................................................................................................................	25
■ Connecting the Cable.......................................................................................................	26
Connecting LAN cable........................................................................................................................	27
Connecting AC cable .........................................................................................................................	28
■ Loading the Ink Cartridge .................................................................................................	30
■ Setting the DIP Switches.....................................................................................................	33
Setting Procedure.................................................................................................................................	33
Function of the DIP Switches...............................................................................................................	34
■ Setting the Printer IP Address ............................................................................................	35
■ Loading/Replacing the Paper ..........................................................................................	37
Preparing the Computer .....................................................................................................................	37
Loading/Replacing the Roll Paper.....................................................................................................	38
Loading/Replacing Fanfold Paper.....................................................................................................	49
Ejection Angle of Printed Paper .........................................................................................................	58
■ Attaching/Adjusting the Paper Ejection Tray ..................................................................	59

9

Utility..............................................................................................	61
■ EpsonNet Config.................................................................................................................	61
Starting EpsonNet Config....................................................................................................................	61
Information-Basic Information (Network) ..........................................................................................	62
Information-TCP/IP (Network) .............................................................................................................	63
Information-SMNP (Network) ..............................................................................................................	64
Information-Timeout (Network) ..........................................................................................................	65
Configuration-Ethernet (Network)......................................................................................................	66
Configuration-TCP/IP (Network) .........................................................................................................	67
Configuration-SNMP (Network) ..........................................................................................................	68
Configuration-Timeout (Network) ......................................................................................................	69
Configuration-Administrator(Optional) .............................................................................................	70
Configuration-Reset(Optional)...........................................................................................................	71
Configuration-Password(Optional) ....................................................................................................	72
■ Printer Utility ........................................................................................................................	73
Starting Printer Utility ............................................................................................................................	73
Settings-Basic Information (General) .................................................................................................	75
Settings-Print (General) .......................................................................................................................	77
Settings-After Print (General) ..............................................................................................................	78
Settings-Platen Vacuum (General) ....................................................................................................	79
Settings-Unit Length (General) ...........................................................................................................	80
Settings-Layout (Page Layout) ...........................................................................................................	81
Settings-Resolution (ZPL Emulator)......................................................................................................	82
Settings-USB Product String (ZPL Emulator)........................................................................................	83
Settings-Import Settings (Preferences)...............................................................................................	84
Settings-Export Settings (Preferences) ...............................................................................................	85
Utility-Printer Monitor (Printer Status) ..................................................................................................	86
Utility-Media Detection (Printer Setting) ............................................................................................	88
Utility-Beep (Printer Setting).................................................................................................................	90
Utility-Panel Button (Printer Setting)....................................................................................................	91
Utility-Paper Set Operation Setting (Printer Setting) .........................................................................	92
Utility-Nozzle Check (Printer Setting) ..................................................................................................	93
Utility-Head Cleaning (Printer Setting) ...............................................................................................	93
Utility-Emulator Update (Update Tool)...............................................................................................	94
■ Preset Image ......................................................................................................................	95
■ Template Colorization........................................................................................................	99
Setting Method ....................................................................................................................................	99
Making print data into a template..................................................................................................	105
■ Printing with the Zebra Printer Driver ..............................................................................	106
Confirming Zebra Printer Information ..............................................................................................	106
Registering data to the Printer Utility ...............................................................................................	108
Maintenance..............................................................................	109
■ Replacing the Paper........................................................................................................	109
Replacing Roll Paper with Roll Paper ..............................................................................................	110
Replacing Fanfold Paper with Fanfold Paper.................................................................................	114
Changing From Roll Paper to Fanfold Paper..................................................................................	117
Changing From Fanfold Paper To Roll Paper..................................................................................	121
■ Cleaning the Autocutter..................................................................................................	125

10

■ Exterior Surface Cleaning................................................................................................	126
■ Preparing for Transport.....................................................................................................	127
■ Restrictions........................................................................................................................	128
Appendix....................................................................................	129
■ Problems and Solutions ...................................................................................................	129
Power On / Off Problems ...................................................................................................................	129
Printout is Not Satisfactory .................................................................................................................	130
Paper is Not Cut Cleanly ...................................................................................................................	130
■ Product Specifications.....................................................................................................	131
Reliability..............................................................................................................................................	133
Environmental Conditions..................................................................................................................	134
External Dimensions............................................................................................................................	135
Paper Specifications ..........................................................................................................................	136
Print Area and Cutting Position.........................................................................................................	149
Paper Ejection Tray.............................................................................................................................	156
Ink Cartridge .......................................................................................................................................	156
■ Supplies.............................................................................................................................	157
Media...................................................................................................................................................	157
Ink Cartridge .......................................................................................................................................	157
■ ZPL Commands.................................................................................................................	158
■ Supported Barcodes........................................................................................................	168
Limitations............................................................................................................................................	169

11

12

Chapter 1 Overview and Basic Operations

Overview and Basic Operations

Features

This product is a 3-color inkjet label printer.

High Productivity

High-speed printing up to 92 mm/s (Printing width 56 mm, 360 x 180 dpi)	1
Support for high-capacity fanfold paper to save time required for paper replacement
Roll paper and ink cartridge can be replaced simply by performing operations at front of printer

Easy drop-in paper loading

High reliability system to prevent missing dots with auto nozzle check system installed.

Reprint function allows printing to the page that was not printed after solving paper jam error or an error of paper out.

Labels can be cut one by one using autocutter

Multiple printed sheets can be stored in the paper ejection tray. The paper ejection tray cannot store multiple sheets of roll paper

Printing

High-speed printing

•92 mm/s (printing width 56 mm, 360 dpi × 180 dpi, bi-directional printing)

•47 mm/s (printing width 56 mm, 360 dpi × 360 dpi, bi-directional printing)

The print speed is different depending on the resolution and the printing width.

Color printing

•CMY 3-color printing

•Print resolution: Plain Media, Plain Media Label 360 dpi × 180 dpi, 360 dpi × 360 dpi : Others 360 dpi × 360 dpi, 720 dpi × 360 dpi

(dpi: dots per 25.4 mm (dots per inch))

•Each color has 4 gradations

Supports printing on various types of paper

•Roll paper, Fan-fold paper

•Receipt, Black Mark Receipt, Full-page Label, Die-cut Label, Black Mark Die-cut Label (Detects positions of black marks and gaps between labels)

•Plain Media, Plain Media Label, Fine Media, Fine Media Label, PET Film, Synthetic Media Label

To configure the paper settings, connect the this product to the computer via a network and access Printer Setting of this product from the Web browser. USB connection is not available for paper setting.

System to prevent ink from smearing out of the printable area such as on the backing paper of Die-cut Label.

System to prevent missing read or missing color caused by missing dots.

13

Accessories

Unpacking

•This product (TM-C3400Z)

•Label paper roll (for checking initial movement)

•Ink cartridge (Model number: SJIC15P)

•Paper ejection tray

•Paper feed guide (for fanfold paper: attached on the rear of the fanfold paper cover)

•AC cable (by supplier)

•USB cable (USB interface only)

•TM-C3400Z Documents CD (including User’s Manual and Technical Reference Guide(this manual).)

•Warranty card

•Setup Guide

14

Chapter 1 Overview and Basic Operations

Parts Name and Function

This section describes the name and function of each part in the product.

Front

	1 2 3 4	4	PAPER LED (Red)
			Lights when the paper is not installed or is not
			correctly installed.
			Off when the paper is correctly installed.	1
5	6	5	CUT button
			Push this button to cut the roll paper.
7	8	6	FEED button

Push this button to feed the roll paper.

9

7 Release lever

		11			Pull to open the roll paper cover.
10				8	Ink cartridge cover
					Open to set/replace the ink cartridge.

9Roll paper cover

Open to set/replace the paper.

12

1	Status LED	10	Power button

Lights when there is no error. Flashes when the printer is operating

(initializing, head cleaning, or printing) or in an error state.

It takes 40 seconds until the status LED flashes after the power button is pressed.

Push this button to turn on/off the power of the product.

It takes 1 or 2 minutes after the power button is pressed for the printer to be on. Wait until the status LED quits flashing.

2	ERROR LED (Red)	11	Power LED (Green)

Lights or flashes when the printer is offline, and is off when the printer is online.

Lights when the power is on, and is off when the power is off.

3	Ink LED (Red)	12	Paper ejection tray

Flashes when ink is low or waste ink in the ink cartridge is nearly full.

Lights when it is time to replace the ink cartridge, when the ink cartridge is not installed or is not correctly installed, and when waste ink in the ink cartridge is full.

Off when ink in the ink cartridge is adequate.

Installing the paper ejection tray enables you to accumulate printed paper temporarily in it.

15

Back

1

2

3

5

4

6

1Rear cover

Remove when connecting connectors.

2Fanfold paper cover

Open to insert fanfold paper.

3Paper feed guide

Install the guide when you use fanfold paper.

4Connector part

Connect each cable. For details, see "<Rear Connector Part>" on page 17.

5AC cable hook

Prevents the AC cable from being tangled with other cables. Be sure to pass it through the hook.

6Cable holders

Prevents the cables from being tangled with each other. When connecting the LAN cable, or USB cable be sure to pass them through the holder.

16

Chapter 1 Overview and Basic Operations

<Rear Connector Part>

3 *Never disconnect.

1

2	*Not available

*Not available	1

Never disconnect the 3 USB connectors on the right side that are initially connected on the product.

1Power connector

Connect the AC cable.

2LAN connector

Connect a LAN cable when using a wired LAN connection.

3USB B connector

Connect the computer.

To connect the rear connectors, you need to remove the rear cover. For details on how to remove the cover, see "Connecting the Cable" on page 26.

17

Power Button

Before turning on the printer, be sure to check that the AC cable is connected to the power supply.

CAUTION

•When DIP switch 1 is OFF, the power is turned on after the POWER button has been pressed for 3 seconds.

•When DIP switch 1 is ON, the printer settings are reset after POWER button has been pressed for 3 seconds.

See "Setting the DIP Switches" on page 33 for DIP switch setting.

18

Chapter 1 Overview and Basic Operations

Status/Error Indications

The printer status is displayed with combination of lighting and flashing of LEDs.

When an error occurs, you can find out the cause and the remedy from the LED indication for the error.

/ : Lights / : Flashes : Off —: No change

LED

Status

Remedy

Power

Error

Ink

Paper

—

—

—

Power on

—

Powering off

1

—

—

—

Charging ink

—

Closing roll paper cover

Saving or printing data

The ambient temperature may be

too low or too high.

Turn OFF the printer power, and

Temperature error

turn the printer ON in a location

with an ambient temperature of

10 to 35 C.

(See "Environmental Conditions"

on page 134.)

Maintenance requirement

The printer needs repair.

This condition occurs when

Unrecoverable nozzle

turning on the printer after a fatal

error resulting from unrecoverable

clogging error

nozzle clogging. In this mode,

(Missing Dot Acceptable

printing is performed even with a

Print Mode)

missing dot. The printer needs

repair.

1. Turn the power off.

2. Open the roll paper cover and

Fatal error

remove the jammed paper if any.

3. Turn the power on.

If the same error persists, the

printer needs repair.

Cutter error

—

19

/ : Lights /: Flashes : Off —: No change

LED

								Status	Remedy
	Power	Error	Ink		Paper
									Set specified papers. (See
									"Loading/Replacing the Paper"
									on page 37.)
								Paper size error	When the specified paper is not
									available, cancel the print job
									from the spooler. If no print job is in
			—						the spooler, turn off and on the
									printer to recover from the error.
									Set DIP switch 3 setting to paper
								Paper path error	feeding method in the printer
									utility. (See "Setting the DIP
									Switches" on page 33)
								Paper jam error	Remove the jammed paper.
									Set specified papers. (See
			—					Paper type error	"Loading/Replacing the Paper"
									on page 37.)
								Ink end	Replace the ink cartridge with a
									new one. (See "Loading the Ink
								Waste ink cartridge is full
									Cartridge" on page 30.)
		—			—			Ink cartridge is not loaded	Load the ink cartridge correctly.
								Ink cartridge is not loaded	(See "Loading the Ink Cartridge"
								correctly	on page 30.)
								Ink cartridge cover is open	Close the ink cartridge cover.
								Ink cartridge is low	The time to replace the ink
		—			—			Waste ink cartridge is nearly	cartridge is close. Prepare a new
								full	ink cartridge.
								Paper empty	Set the papers. (See "Loading/
									Replacing the Paper" on page
		—	—					Paper out error
									37.)
								Roll paper cover is open	Close the roll paper cover.
									Remove the fanfold paper
		—	—					Paper removal error	remaining. (See "Loading/
									Replacing the Paper" on page 37)

20

Chapter 1 Overview and Basic Operations

Utility Operating Environment

For setting, access this product from the Web browser of the terminal or computer.

• Interface of this product: Ethernet

• Web browser of the terminal: Not specified

To use Template Colorization of Printer Utility, use a Web browser supporting HTML5.

Setting Internet Explorer 8

If Template Colorization of Printer Utility does not work on Internet Explorer 8, set Internet Explorer 8 as

1

follows:

1 On the Web browser, select [Tool]-[Internet Option] and then the [Security] tab.

2

3

Click the [Trusted site] icon and click [Site].

The "Trusted site" window appears. Set as shown below and click [Close].

Deselect the [Require server verification (https:) for all sites in this zone] checkbox.

he following in [Add this website to the zone] and click [Add].

http://[IP address of the this product]/

4 The screen returns to the Internet Option window. Click [OK].

If the function does not still work with the abovementioned settings, set as follows:Disable the popup function of Internet Explorer 8.

Disable the popup block function of the installed Tool bar.

21

22

Chapter 2 Setup

Setup

When You Use This Product for the First Time

Ink charging and media position detection setting are necessary before you use this product for the first time.

Follow the steps below.

1

2

3

	Load the label paper roll supplied with this product.
	For details, see "Loading/Replacing the Roll Paper" on page 38.
	Turn on the printer.
	Load a new ink cartridge.	2
	For details, see "Loading the Ink Cartridge" on page 30.

Ink charging starts after the ink cartridge cover is closed.

When the ink cartridge is installed for the first time, the printer takes

approximately 8 minutes for ink charging.

The POWER LED flashes during ink charging. Do not turn off the printer or open the roll paper cover or the ink cartridge cover.

If the power is turned off, the roll paper cover is opened, or the ink cartridge cover is opened during ink charging, ink charging will restart from the beginning and an extremely large amount of ink will be consumed.

When ink charging finishes, the POWER LED stops flashing and stays on.

4 Set the media source and media detection of the printer for the paper type you will be using.

Connect the printer to the computer via a network. Then access Printer Setting of this product from the Web browser and configure the settings. This setting is not required when the Label Roll Paper supplied with this product is loaded.

For details, see "2. Setting for media detection" on page 41.

The colors of printouts may become abnormal if you tilt this product or subject the printer to any shocks. When you move this product after ink charging, check the colors by performing a test print.

If the colors of printouts are not normal, perform head cleaning. See "Utility-Head Cleaning (Printer Setting)" on page 93 for how to perform head cleaning.

If you turn the printer off without using the power button, the print head may not return to its home position. In this case, the next time the printer is turned on, the auto head cleaning is performed, which wastes ink.

23

Flow of Setup

This chapter consists of the following sections along with the setup flow of the product and peripherals.

1.Installing the Printer (page 25)

2.Connecting the Cable (page 26)

3.Loading the Ink Cartridge (page 30)

4.Setting the DIP Switches (page 33)

5.Setting the Printer IP Address (page 35)

6.Loading/Replacing the Paper (page 37)

7.Attaching/Adjusting the Paper Ejection Tray (page 59)

24

Chapter 2 Setup

Installing the Printer

Install the product at an appropriate place, leaving enough space around the product.

If you install the product against a wall, keep the rear and sides of the product more than 10 cm from the wall.

Do not block the air vents on this product.

Blocking the air vents may result in internal heat build-up and fire.

WARNING

		Install the product horizontally on a flat, stable, and vibration-free surface.
		Otherwise, the roll paper cover may not operate correctly, and your fingers may be caught.
CAUTION		Do not tilt the product with the roll paper cover open.
		The roll paper cover may close unexpectedly, and your fingers may be caught.

When carrying the product, be sure to hold the parts as shown in the picture below.

2

Installation

Air vents

Located on the left, right, and back.

•Leave enough space for the roll paper cover, ink cartridge cover, and fanfold paper cover to be fully opened.

•Protect the product from heavy impacts. They may cause defective print.

•Do not allow cables to catch or foreign matter to accumulate under the product.

25

Connecting the Cable

To access to the rear connectors, you need to remove the rear cover.

Open the fanfold paper cover (1), loosen the two screws (2), and then remove the rear cover (3). After connecting the cable, be sure to re-install the rear cover.

Never disconnect the cables initially connected to the USB connectors on the right.

When connecting USB devices to the USB connector, be sure to pass the cable through the groove (1), hook the cable holder (2), pull it out from the bottom of the rear cover (3), and then reattach the rear cover.

The cable holder prevents the cables from piling on each other. If the AC cable or other cables are piled on each other, the rear cover cannot be attached.

Groove

Cable holder

26

Chapter 2 Setup

Connecting LAN cable

To connect this product to a network, connect the LAN cable to the LAN connector.

When you use the product as a standalone device, connecting the LAN cable is not required.

2

Be sure to pass the LAN cable through the groove (1), hook the cable holder (2), pull it out from the bottom of the rear cover (3), and then reattach the rear cover.

The cable holder prevents the cables from piling on each other. If the AC cable or other cables are piled on each other, the rear cover cannot be attached.

Groove

Cable holder

27

Connecting AC cable

Follow the steps below to connect the product to the power supply.

Be sure to use the AC cable that is included with the product, and ground it.

WARNING

1 Connect the AC cable to the power supply connector.

Be sure to pass the AC cable through the groove (1), hook the AC cable hook (2), pull it out from the bottom of the rear cover (3), and then reattach the rear cover.

The AC cable hook prevents the cables from piling on each other. If the AC cable or other cables are piled on each other, the rear cover cannot be attached.

Groove

AC cable hook

28

Chapter 2 Setup

2 Connect the power plug to the wall outlet.

Do not turn on the power before loading the roll paper. For details on how to load the roll paper, see "Loading/Replacing the Paper" on page 37.

2

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Loading the Ink Cartridge

This section describes the procedure for loading the ink cartridge for the first time and performing ink charging.

When loading the ink cartridge for the first time, be sure to load the label roll paper shipped with the product before loading the ink cartridge. (See "Loading/Replacing the Paper" on page 37.)

Store the ink cartridge in a cool and dark space and use it before the expiration date printed on the individual package. Use up the ink within 6 months after opening the package.

Do not open the ink cartridge package until you are ready to load it in the product. The ink cartridge is vacuum packed to preserve its quality.

After storing the ink cartridge in a cold place for a long period of time, leave the ink cartridge at room temperature for 3 hours or more before using it.

Do not touch the green board on the ink cartridge. You may not be able to print correctly.

Do not disassemble or alter the ink cartridge. You may not be able to print correctly.

To enable maximum printer performance, we recommend that you use a genuine Epson ink cartridge (model: SJIC15P). If you use an ink cartridge other than a genuine Epson cartridge, it may adversely affect the printer hardware and print quality, and you may not be able to obtain maximum printer performance. We do not insure the quality and reliability of ink cartridges other than genuine Epson cartridges. A fee will be charged for repairing a damaged or failed product caused by using a non-genuine ink cartridge even if it is during the warranty period.

Do not remove the ink cartridge from the product when you ship it.

1Verify that the power is on (the power lamp is lit) and that the label roll paper shipped with the product is loaded.

2Pull down the ink cartridge cover to the front to open it.

3Shake new ink cartridge package 4 or 5 times before opening it and take out the ink cartridge from the package.

4Push the ink cartridge gently into the cartridge holder as shown below.

5 Close the ink cartridge cover.

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