Epson TM-C3400-LT Technical Reference Guide

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Technical Reference Guide

Describes the features and basic operations of the product.

Describes setup and installation of the product and peripherals.

Describes preinstall information and recovery method.

Describes the product's utilities.

Describes how to set the printer driver.

Describes how to control the printer and necessary information when you develop applications.

Describes how to handle the product.

Overview and Basic Operations

Setup

Preinstalled OS Information

Utility

Setting the Printer Driver

Application Development Information

Maintenance

Appendix

M00052102

Rev.C

Trademarks

• EPSON is a registered trademark of Seiko Epson Corporation.

• Exceed Your Vision is registered trademarks or trademarks of Seiko Epson Corporation.

•Microsoft trademarks or trademarks of Microsoft Corporation in the United States and other countries.

All other trademarks are the property of their respective owners and used for identification purpose only.

, Windows®, Windows Server®, Visual Basic®, Visual C++®, and Visual C#® are either registered

This product contains copyrighted font data. The font data may not be used to register company logos or trade names as registered trademarks.

To use copyrighted material such as photos, books, maps, figures, paintings, prints, music, movies, and programs for purposes other than copying for personal use (to a limited extent such as within a household or the like) you need to obtain approval from the copyright owner.

Ancillary Damage Caused by the Product

In the event that the desired results cannot be obtained from the product (including built-in software, etc.), any resulting ancillary damage (including fees required for using the product and loss of profits that would have been obtained from using the product) will not be compensated.

Restriction of Use

When this product is used for applications requiring high reliability/safety such as transportation devices related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or functional/precision devices etc., you should use this product only after giving consideration to including fail-safes and redundancies into your design to maintain safety and total system reliability.

Because this product was not intended for use in applications requiring extremely high reliability/safety such as aerospace equipment, main communication equipment, nuclear power control equipment, or medical equipment related to direct medical care etc, please make your own judgment on this product’s suitability after a full evaluation.

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product.

You must follow warnings carefully to avoid serious bodily injury.

WARNING

Provides information that must be observed to prevent damage to the equipment or loss of data.  Possibility of sustaining physical injuries.

CAUTION

 Possibility of causing physical damage.  Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Provides important information and useful tips.

Cautions for Regarding Installation

Do not block the air vents on this product.

Blocking the air vents may result in internal heat build-up and fire.

WARNING

CAUTION

Do not install in the following types of places.

 Tight spaces where ventilation is poor, such as in a closet or on a bookshelf  On a rug or bed

 Do not install or store in an unstable place (such as on a wobbly or tilted surface), in

reach of children, or in a place subject to vibration from other machines. 

There is a risk that it could drop or fall over, resulting in injury.

 Do not install in places where there is excessive moisture or dust, risk of getting wet,

direct sunlight, severe changes in temperature and humidity, or close to heating and cooling devices.

There is a risk of electric shock, fire, and malfunction or failure of this product.

 When lifting the product, maintain a comfortable posture. 

Lifting the product in the improper posture may result in injury.

 When lifting the product, be sure to hold the parts specified in the manual. 

If you hold other parts of the product and lift the product, the product may fall or your fingers may get caught when lowering the product, resulting in injury.

Cautions for the Power Source

 Use only the type of power source indicated on the product's label.

Use of the wrong type of power source may result in electric shock or fire.

WARNING

 Be careful when handling the power plug.

Mishandling may result in fire.

 Do not leave plugged into a power source with foreign matter such as dust on it  Firmly insert the prongs of the power plug all the way

 For safety reasons, be sure to ground the power cord.

The power cord supplied with the product has a 3-pin cable with a power system grounding (PE) terminal, so connect it to an outlet that is grounded securely.

 Do not use a damaged power cord.

This may result in electric shock or fire. If the power cord is damaged, consult your dealer for repairs. Observe the following when handling the power cord.

 Do not modify the power cord  Do not place heavy objects on the power cord  Do not bend, twist or pull the power cord by force  Do not wire the cord near heating appliances

 Do not connect or disconnect the power plug with wet hands.

This may result in electric shock.

 Do not plug the power cord into an outlet with many other cords connected to it.

This may result in heat build-up and fire.

 Do not affix the power cord to a connector or power outlet using an adhesive, etc.

There may be a risk of fire.

 Regularly disconnect the power plug from the outlet and clean the base of the prongs

and between the prongs.

If you leave the power plug connected to an outlet for a long time, the base of the power plug prongs may become dusty, which may result in short circuit and fire.

 When you disconnect the power plug from the outlet, be sure to turn off the power and

hold the plug as you pull.

If you stretch the power cord, it may become damaged, which could result in electric shock or fire.

CAUTION

 Be sure to plug the power cord directly into a power outlet.  Be sure to place the product near a power outlet so that the power plug can be

disconnected immediately in the case of a malfunction.

 For safety, be sure to disconnect the power plug from the outlet when you will not be

using the product for a long time.

Cautions for Using

 Do not install in a place where volatile substances, such as alcohol or paint thinner,

are present or in a place where there is fire.

WARNING

This may result in electric shock or fire.

 Do not continue to use under abnormal conditions such as smoke, unusual odors or

sounds.

This may result in electric shock or fire. Immediately turn off the power, disconnect the power plug from the outlet, and contact your dealer or the Epson Repair Center about repairs. Servicing the product yourself is dangerous, so never attempt it.

 If a foreign object, water or other liquid enters the product, do not continue to use it.

This may result in electric shock or fire. Immediately turn off the power, disconnect the power plug from the outlet, and contact your dealer or the Epson Repair Center about repairs.

 Do not perform any disassembly other than those mentioned in this manual.  Do not attempt to service the product yourself

This may result in injury, electric shock, fire or malfunction.

 Do not use flammable gas sprays inside or around this product.

There is a risk that gas will build up and a spark may cause a fire.

 Do not insert or drop metal or flammable objects into the air vents or other openings.

This may result in electric shock or fire.

 In the event of damage to the liquid crystal display, be careful in handling the liquid

crystal material inside the display.

In the event of any of the following conditions, perform first aid measures.  If the material adheres to your skin, wipe off the material, rinse your skin with water, and

thoroughly wash your skin with soap.

 If the material gets into your eyes, wash out the material for at least 15 minutes with clean

water and then get a diagnosis from a physician.

 If the material is swallowed, thoroughly wash your mouth with water, drink a large amount

of water and spit out the material, and then consult a physician.

CAUTION

 Do not step or place heavy objects on top of the product.

Be especially careful in households with small children. There is a risk that it could fall over or break, resulting in injury.

 When attaching various cables and options, be sure to attach them in the correct

direction and using the correct procedure.

There may be a risk of fire or injury. Follow the instructions in the manual to correctly attach them.

 For safety reasons, if you move this product, first check that the power is off, the

power plug is disconnected from the outlet, and all of the wires are disconnected.

 When storing or transporting this product, do not tilt it, stand it on end, or turn it

upside down.

There may be a risk of ink leakage.

CAUTION

 When the battery inside the product needs to be replaced, contact your dealer or

Epson's repair services.

There may be a risk of explosion if it is replaced with an incorrect battery type.

 Do not touch the fixed blade of the autocutter with bare hands. 

Doing so may cause injury.

 When replacing the ink cartridges, be careful that the ink does not contact your eyes

or skin.

If ink gets into your eyes, immediately flush them with water, and if it gets onto your skin, immediately wash the area with soap and water. Otherwise you may have bloodshot eyes or a mild inflammation. In the rare event that there is a problem, immediately consult a physician.

 Do not disassemble the ink cartridges to replenish or refill the ink.  Do not shake the ink cartridge too hard.

The ink cartridge may leak if you shake it too much.

 Store ink cartridges out of the reach of children. Also, do not ingest the ink.  Do not brush your hands against the edges of printing paper.

Since the edges of paper are thin and sharp, there may be a risk of injury.

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of POS systems and development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1 Overview and Basic Operations

Chapter 2 Setup

Chapter 3 Preinstalled OS Information

Chapter 4 Utility

Chapter 5 Setting the Printer Driver

Chapter 6 Application Development Information

Chapter 7 Maintenance

Appendix Problems and Solutions

Product Specifications Supplies

■ For Safety .............................................................................................................................. 3

Key to Symbols........................................................................................................................................3

Cautions for Regarding Installation ......................................................................................................4

Cautions for the Power Source..............................................................................................................5

Cautions for Using...................................................................................................................................6

■ About this Manual................................................................................................................ 8

Aim of the Manual .................................................................................................................................8

Manual Content.....................................................................................................................................8

■ Contents................................................................................................................................ 9

Overview and Basic Operations ................................................13

■ Features............................................................................................................................... 13

Accessories ...........................................................................................................................................15

■ Function............................................................................................................................... 16

■ Post-Printing Verification Settings...................................................................................... 19

When an Unrecoverable Missing Dot Occurs ...................................................................................21

■ Parts Name and Function.................................................................................................. 22

Front .......................................................................................................................................................22

Back .......................................................................................................................................................23

■ Basic Operations................................................................................................................25

Power On/Off ........................................................................................................................................25

Turning On/Off the Power of the Printer .............................................................................................26

Touch Panel Operations ......................................................................................................................27

Printer status ..........................................................................................................................................29

Verifying the Ink Level...........................................................................................................................30

Ink Cartridge Replacement Procedure.............................................................................................30

Replacing the Paper............................................................................................................................ 31

Ejection Angle of Printed Paper .........................................................................................................34

Printer Buttons .......................................................................................................................................34

Setup.............................................................................................35

■ Flow of Setup....................................................................................................................... 35

■ Installing the Printer............................................................................................................ 36

Installation .............................................................................................................................................36

■ Connecting the Cable....................................................................................................... 37

Connecting LAN cable........................................................................................................................38

Connecting power cord......................................................................................................................39

Connecting a Barcode Reader .........................................................................................................40

■ Loading the Paper.............................................................................................................. 41

■ Initial Settings...................................................................................................................... 45

■ Loading the Ink Cartridge ................................................................................................. 46

■ Attaching/Adjusting the Paper Ejection Tray .................................................................. 48

Preinstalled OS Information ........................................................49

■ Preinstallation Information................................................................................................. 49

HDD version .......................................................................................................................................... 50

■ Recovery............................................................................................................................. 51

Items to Verify Beforehand.................................................................................................................. 51

Procedure............................................................................................................................................. 51

Utility.............................................................................................. 53

■ Printer power ON/OFF........................................................................................................ 53

■ TM-C3400LT Utility............................................................................................................... 54

■ Printer status........................................................................................................................ 55

■ Printer power and backlight brightness control.............................................................. 59

■ Touch Panel Utility .............................................................................................................. 60

Setting ................................................................................................................................................... 60

Calibration............................................................................................................................................ 62

Setting the Printer Driver ..............................................................63

■ How to Use the Printer Driver............................................................................................. 63

How to Display the Printer Driver ........................................................................................................ 63

Registering User Defined Media ......................................................................................................... 64

Favorite Setting..................................................................................................................................... 65

Information for User Definition............................................................................................................. 67

Barcode Printing .................................................................................................................................. 67

2D Symbol Font Settings ...................................................................................................................... 80

Barcode and 2D Symbol Font Printing on .NET Environment .......................................................... 87

Functions of the Printer Driver ............................................................................................................. 89

■ Setting the Printer Driver .................................................................................................... 95

Post-Printing Verification Settings........................................................................................................ 95

Notification Settings........................................................................................................................... 101

Media Loading Settings .................................................................................................................... 103

Media Position Detection.................................................................................................................. 105

Panel Button Settings......................................................................................................................... 106

Sensor Adjustment ............................................................................................................................. 108

Setting EPSON Status Monitor 3 ........................................................................................................ 110

Setting the Post-Printing Movements ............................................................................................... 116

Application Development Information.................................... 119

■ Overview........................................................................................................................... 119

■ Printer Driver...................................................................................................................... 119

■ Utilities and Manuals........................................................................................................ 120

Download............................................................................................................................................121

■ Printer Driver and Utility.................................................................................................... 121

Function List.........................................................................................................................................121

Setting the Printer ...............................................................................................................................122

Acquiring Printer Status ......................................................................................................................123

■ TM-C3400-LT API ............................................................................................................... 124

■ TM-C3400-LT Reference Library ...................................................................................... 125

TMC34LT_PrinterPowerOn ..................................................................................................................125

TMC34LT_PrinterPowerOff...................................................................................................................125

TMC34LT_SetBrightness.......................................................................................................................125

TMC34LT_SetPrinterBin ........................................................................................................................126

TMC34LT_GetPrinterBin.......................................................................................................................128

■ Sample Program............................................................................................................... 129

■ Application Specification to Develop ............................................................................ 130

Character Size to Print .......................................................................................................................130

Print Barcode / 2D Symbol Data on the Graphic Data .................................................................130

When Extremely High Reliability and Safety are Required ............................................................ 130

Maintenance .............................................................................131

■ Replacing the Paper........................................................................................................ 131

Replacing Roll Paper with Roll Paper...............................................................................................132

Replacing Fanfold Paper with Fanfold Paper .................................................................................136

Changing From Roll Paper to Fanfold Paper ..................................................................................140

Changing From Fanfold Paper To Roll Paper ..................................................................................146

■ Setting the Media Position Detection ............................................................................. 152

Setting Method ................................................................................................................................... 152

■ Cleaning the Printer ......................................................................................................... 153

Cleaning the Printer Case .................................................................................................................153

Manual Head Cleaning.....................................................................................................................153

Manual Head Cleaning during printing ..........................................................................................154

Nozzle Check ......................................................................................................................................154

■ Gap Adjustment............................................................................................................... 155

Gap Adjustment Operation Procedure...........................................................................................155

■ Self-test.............................................................................................................................. 156

■ Cleaning the Autocutter.................................................................................................. 158

■ Exterior Surface Cleaning................................................................................................ 159

■ Preparing for Transport..................................................................................................... 160

■ Managing the Printer Driver / Printer Settings................................................................ 161

Printer Driver Functions ...................................................................................................................... 161

Updating the Printer Driver ............................................................................................................... 162

Destination for the Printer Driver Setting.......................................................................................... 163

Printer Setting...................................................................................................................................... 164

■ To Customers who Plan to Keep the Product in Operation 24 Hours a Day ............... 166

Setting the Hard Disk Motor to Stop ................................................................................................. 166

■ Restrictions........................................................................................................................ 168

Appendix....................................................................................169

■ Problems and Solutions ................................................................................................... 169

Power On / Off Problems................................................................................................................... 169

Screen Control Problems................................................................................................................... 170

Printout is Not Satisfactory................................................................................................................. 171

Paper is Not Cut Cleanly................................................................................................................... 172

Cannot Read Barcode ..................................................................................................................... 172

■ Product Specifications..................................................................................................... 173

Basic Specifications ........................................................................................................................... 173

Printing Specifications ....................................................................................................................... 174

Reliability ............................................................................................................................................. 175

Environmental Conditions ................................................................................................................. 176

Paper Specifications.......................................................................................................................... 177

Print Area and Cutting Position ........................................................................................................ 191

Paper Ejection Tray ............................................................................................................................ 199

Ink Cartridge....................................................................................................................................... 199

■ Supplies............................................................................................................................. 200

Media .................................................................................................................................................. 200

Ink Cartridge....................................................................................................................................... 200

Chapter 1 Overview and Basic Operations

Overview and Basic Operations

Features

This product is a 3-color inkjet label printing terminal with Windows-based control functions and a built-in LCD touch panel.

Environmental Durability

❏ Guaranteed to a wide range of temperature (0 to 40C {32 to 104 F}) to support installation and use in

locations with no air conditioning

❏ Touch panel operation that tolerates hands with dirt and moisture on them (equivalent to IPX2)

❏ Creation of color labels using pigment ink with high light resistance and water resistance

❏ Printer's power can be turned off when printer is not being used for printing to reduce standby power

consumption (Can also be controlled from an application developed by the customer.)

High Productivity

❏ High-speed printing up to 92 mm/s {3.82”/s} (Printing width 56 mm, 360 x 180 dpi)

❏ Support for high-capacity fanfold paper to save time required for paper replacement

❏ Roll paper and ink cartridge can be replaced simply by performing operations at front of printer

❏ Easy drop-in paper loading

❏ High reliability system to prevent missing dots with auto nozzle check system installed.

❏ Reprint function allows printing to the page that was not printed after solving paper jam error or an error

of paper out.

❏ Labels can be cut one by one using autocutter

Easy Operability

❏ Screen angle and brightness can be adjusted ❏ Small footprint which is smallest in its class in the industry (300 mm (W) x 312 mm (D) x 345 mm (H))

(*excluding the projections, including the rear cover)

❏ Multiple printed sheets can be stored in the paper ejection tray. The paper ejection tray cannot store

multiple sheets of roll paper.

Software Development

❏ Printer uses Windows POS Ready 2009 and has a 250GB HDD.

❏ Comes with a printer driver. Also supports printing from commercially available label applications.

❏ The printer driver includes barcode and 2D symbol generation functions.

❏ Supports printing from a Microsoft® .NET environment.

(The Microsoft .Net Framework is the window developer platform that connects the information, people, system and devices.)

❏ APIs for setting the printer and LCD brightness, etc. are available for controlling the product from an

application. In addition, functions for obtaining/notifying the status of the printer are also available.

❏ The printer has a re-printing function. It is not necessary to redo a printing sequence after recovering from

an error.

❏ Sample printing programs using the printer driver.

Development languages are as follows.

• Microsoft Visual Basic .NET

• Microsoft Visual C#

• Microsoft Visual C++

• Microsoft Visual Basic 6.0

Printing

❏ High-speed printing

• 92 mm/s {3.82”/s} (printing width 56 mm, 360 dpi × 180 dpi, bi-directional printing)

• 47 mm/s {1.85”/s} (printing width 56 mm, 360 dpi × 360 dpi, bi-directional printing)

The print speed is different depending on the resolution and the printing width.

❏ Color printing

• CMY 3-color printing

• Print resolution: Plain Media, Plain Media Label 360 dpi × 180 dpi, 360 dpi × 360 dpi

: Others 360 dpi × 360 dpi, 720 dpi × 360 dpi

(dpi: dots per 25.4 mm (dots per inch))

• Each color has 4 gradations

❏ Supports printing on various types of paper

• Roll paper, Fan-fold paper

• Receipt, Black Mark Receipt, Full-page Label, Die-cut Label, Black Mark Die-cut Label

(Detects positions of black marks and gaps between labels)

• Plain Media, Plain Media Label, Fine Media, Fine Media Label, PET Film, Synthetic Media Label

•Wrist Band

❏ System to prevent ink from smearing out of the printable area such as on the backing paper of Die-cut

Label.

❏ System to prevent missing read or missing color caused by missing dots.

Chapter 1 Overview and Basic Operations

Accessories

Unpacking

• This product (TM-C3400-LT)

• Roll paper (for checking initial movement)

• Ink cartridge (Model number: SJIC15P)

• Paper ejection tray

• Paper feed guide (for fanfold paper: attached on the rear of the fanfold paper cover)

•Power cord

• Recovery disk

• Instruction sheet

• User’s Manuals (for main unit)

The power cord may not be included with this product.

Function

This product offers the following functions.

Category Function

Recommended

Control part Power on Press the Power button.

Power off Pre ss the Power but ton .

Shut down Windows.

Set password Set in BIOS.

Set in Windows.

Change brightness

Touch panel calibration Operate using specific utility.

Buzzer when touch panel is touched

Adjust speaker volume Set in Windows.

Set using specific utility.



Can be embedded into the customer's application. (A specific API is available)

Operate using specific utility.

Method

Switch boot drive Switch to DVD drive, etc. in BIOS.

Printer Power on/off

Printing applications Commercially available printing applications can be

Control printing

Press the Power button.



Operate using specific utility.



Can be embedded into the customer's application. (A specific API is available)

used.

Printing applications developed by the customer can be used.

Set using printer driver.



Can be embedded into the customer's application. (A specific API is available)

Chapter 1 Overview and Basic Operations

Category Function

Printer Print barcodes, 2D symbols

Display printer status

Change paper* (Roll paper to/from fanfold paper)

Method

Recommended

Set using printer driver.



Print an image file from an application.

Displayed in specific utility.



(Starts when the status of the device changes)

Displayed in EPSON Status Monitor3 while printing. (A printer driver function)

Displayed in the fatal error notification settings screen.

(Displayed if EPSON Status Monitor 3 is not being used at the time of error)

(A printer driver function)

Operate using specific utility.



Can be embedded into the customer's application. (A specific API is available)

Auto cut

Paper feed

Post-Printing Verification Settings Set using printer driver.

Reprint after an error Set using printer driver.

Head Cleaning

Set using printer driver.



Press the CUT button.

Can be embedded into the customer's application. (A specific API is available)

Set using printer driver.



Press the FEED button.

Can be embedded into the customer's application. (A specific API is available)

Set in printer driver's Post-Printing Verification



prior to printing.

Operate using printer driver.

Category Function

Method

Recommended

Printer Media position detection

Other printer settings Set using printer driver.

*The printer needs to be set the printer and the printer driver.

Set using printer driver.



Can be embedded into the customer's application. (A specific API is available)

Chapter 1 Overview and Basic Operations

Post-Printing Verification Settings

This product monitors dot missing periodically with the auto nozzle check system, and performs the auto head cleaning if any dots are missing. Select from 6 modes that are available for different levels of requirements for print quality and movement.

When extremely high reliability and safety are required, be sure to detect dot missing using an application in addition to the printer driver setting. For the details, see

Required" on page 130.

Sets this function from [Post-Printing Verification Settings] on [Maintenance And Utilities] of the printer driver. The printer's Post-Printing Verification Settings can be checked using Self-test Mode. For the details, see "Self-

test" on page 156

• High Reliability Mode (Void Image Print)

Missing dots check is performed after printing each page to check that dot missing has not occurred. When dot missing is detected, the Void Image Print is performed at the bottom of the previous page. And after the dot missing is resolved by the auto head cleaning, reprinting starts from the corresponding page.  The Void Image is printed in solid black by default; however, other image files can also be registered. Since dots are missing for the page on which the Void Image is printed, take proper action such as discarding it.

"When Extremely High Reliability and Safety are

• High Reliability Mode (Reprint)

Missing dots check is performed after printing each page to check that dot missing has not occurred. When dot missing is detected, the following screen of the EPSON Status Monitor 3 is displayed. Select the next operation from [Restart printing] (printing the next data) and [Reprint] (reprinting after dot missing is resolved by the auto head cleaning.)

• Economy Mode for Low Print Volume (Void Image Print)

Missing dots check is performed after printing each page with removing the timer cleaning. When dot missing (more than neighboring 2 dots missing) is detected, the Void Image Print is performed at the bottom of the previous page. And after the dot missing is resolved by the auto head cleaning, reprinting starts from the corresponding page. The Void Image is printed in solid black by default; however, other image files can also be registered.

• Economy Mode for Low Print Volume (Reprint)

Missing dots check is performed after printing each page with removing the timer cleaning. When dot missing (more than neighboring 2 dots missing) is detected, the EPSON Status Monitor 3 is displayed. Select the next operation from [Restart printing] (printing the next data) and [Reprint] (reprinting after dot missing is resolved by the auto head cleaning). When customer want to select this mode, do NOT uncheck [Use EPSON Status Monitor 3] of [Driver Preferences] in [Driver Utilities] tab.

• Anti-missing Read Mode

Does not perform missing dots check after printing each page, but checks missing dots while not printing.

• Anti-missing Color Mode

Does not perform missing dots check after printing each page, but checks missing dots while not printing. Prevents missing colors due to missing dots on the condition with adjoining 2 dots in above and below or 3 dots in all nozzles. Does not perform head cleaning to missing dots with less than 2 dots that are not adjoining.

 These functions do not guarantee a 100 percent prevention of dot missing.  Small amount of ink is used for detecting nozzle clogging.  The auto head cleaning is performed automatically after nozzle clogging is detected. Ink is

expended during the head cleaning.

 Nozzle clogging detect function cannot be disabled.  When you want to select [High Reliability Mode (Reprint)] or [Economy Mode for Low Print

Volume (Reprint)], do not uncheck [Use EPSON Status Monitor 3] of [Driver Preferences] in [Driver Utilities] tab.

In the High Reliability Mode or Economy Mode for Low Print Volume, printing takes more time since the missing dots check is performed after printing each page.

When an unrecoverable missing dot occurs, the printer operates differently for each mode as shown below.

Printer Status Fatal error Maintenance error

 High Reliability Mode

Post-Printing

Ver if ic ati on

Number of Missing

Dots

 Economy Mode for Low

Print Volume

 Anti-missing Read Mode

1 dot 2 or more dots



Printer Usability

* For details on the Missing Dot Acceptable Print Mode, refer to "When an Unrecoverable Missing Dot

Occurs" on page 21.

(Missing Dot Acceptable

Print Mode*)

 High Reliability Mode  Economy Mode for Low

Print Volume

 Anti-missing Read

Mode

(The printer needs repair)

Anti-missing Color Mode

 Adjoining 2 dots  3 or more dots

Chapter 1 Overview and Basic Operations

The operator turns off and on the printer.

The printer starts up in the Missing Dot Acceptable Print Mode

A fatal occurs (page 56)

Missing dots check detects an unrecoverable missing dot.

When an Unrecoverable Missing Dot Occurs

When 1 dot of unrecoverable missing dot is detected with the Post-Printing Verification Settings for the printer driver set to the High Reliability Mode /Economy Mode for Low Print Volume /Anti-missing Read Mode, the printer becomes in fatal error status. To continue printing, turn off and on the printer and change the mode to the Missing Dot Acceptable Print Mode.

In the Missing Dot Acceptable Print Mode, it takes long to complete printing because missing dots check is performed after printing each page. The EPSON Status Monitor 3 appears each time of printing until the missing dot error is resolved. (The window may not appear depending on the printer driver version.)

 In the Missing Dot Acceptable Print Mode, EPSON Status Monitor 3 is displayed even if [Use

EPSON Status Monitor 3] is not selected in [Driver Preferences] from the [Driver Utilities] tab.

 When 2 or more dots of unrecoverable missing dot is detected in the Missing Dot Acceptable

Print Mode, maintenance is requested and the printer needs repair.

Parts Name and Function

2 4

This section describes the name and function of each part in the product.

Front

1Touch panel

Displays the menu and messages. Touch the screen to operate the product.

2Speaker

Based on the settings, plays a sound when the touch panel buttons are pressed, when an error occurs, and when printing is completed.

3 CUT button

Push this button to cut the paper.

4 FEED button

Push this button to feed the paper.

5Release lever

Pull to open the roll paper cover.

6 Ink cartridge cover

Open to set/replace the ink cartridge.

7 Roll paper cover

Open to set/replace the paper.

8Power lamp

A green light will light up when the power of the product is on. The light will turn off when the power is off.

9 USB connector (x2)

Connect a USB memory, keyboard, or mouse.

10 USB cover

Use the cover when USB connectors are not used.

11 Power button

Push this button to turn on/off the power of the product.

Back

Chapter 1 Overview and Basic Operations

1 Rear cover

Remove when connecting connectors.

2 Fanfold paper cover

Open to insert fanfold paper.

3Paper feed guide

Install the guide when you use the fanfold paper.

4 Connector part

Connect each cable. For details, see "<Rear Connector Part>" on page 24.

5 Power cord hook

Prevents the power cord from piling on other cables. Be sure to pass it through the hook.

6 Cable holders

Prevents the cables from piling on each other. When connecting the LAN cable, USB cable, or audio cables, be sure to pass them through the holder.

Never disconnect the 3 USB connectors on the right side that are initially connected on the

2 3

*Not available.

*Never disconnect.

product.

1 Power connector

Connect the power cord.

2 LAN connector

Connect a LAN cable when using a wired LAN connection.

3 Speaker output connector

Connect the speakers.

4 USB connector (x3)

Connect a barcode reader or similar device.

To connect the rear connectors, you need to remove the rear cover. For details on how to remove the cover, see "Connecting the Cable" on page 37

Chapter 1 Overview and Basic Operations

Basic Operations

This section describes the basic operation methods of the product that can be used by an operator and the general operations of the product.

Power On/Off

Power On

When the power is turned on, the power lamp will light up, Windows will start and a screen will be displayed, and the power of the printer will turn on.

❏ Press the power button.

The printer can also be network booted from another PC that is connected via LAN.

Power Off

When the power is turned off, the printer's power off sequence will be executed, Windows will be shut down, and the power will turn off.

❏ Press the power button.

❏ Windows will be shut down.

 To prevent operation errors, the button can be set so that it cannot be used to turn off the

power. This can be set in [Start]-[Control Panel]-[Power Options]-[Advanced]-[Power buttons].

 Do not turn off the power using the commercial circuit breaker. The printer's power off

sequence will not be executed and the ink may become clogged.

 If the power is cut off due to an outage, etc., turn on/off the power of the product after the

power is restored.

Turning On/Off the Power of the Printer

It is possible to specifically control the power of the printer portion of the product. While the product is operating, by turning on/off the printer only when you need to print, it is possible to reduce the standby power consumption.

The power status of the printer can be verified using the "Printer Power ON/OFF" utility.

 An API is available for turning on/off the power of the printer using the customer's applica-

tion. (See "TM-C3400-LT Reference Library" on page 125)

 There is no power lamp for the printer.

Turning On the Printer

When the printer is turned on, the printer's power on sequence will be executed, the fan will operate for several seconds, and the printer will become ready to print.

❏ When the power button is pressed, the power of the main unit and the printer will turn on together.

(default setting)

❏ If Windows is running, turn on the printer using the "Printer Power ON/OFF" utility.

Double-click TMC34LT_POWER on the desktop.

Press the On button. When the power of the printer turns on, the power status of the printer will change to green.

Turning Off the Printer

When the printer is turned off, the printer's power off sequence will be executed, the fan will operate for several seconds, and the power will turn off.

❏ Press the Off button in the "Printer Power ON/OFF" utility. 

The power status of the printer will change to gray.

Chapter 1 Overview and Basic Operations

Touch Panel Operations

 Do not place heavy objects on the touch panel. The touch panel may be damaged because it

uses glass.

 Do not push or scrub the touch panel. Also, do not push it with a sharp pointed object.  Use of a touch panel protection sheet is recommended if this product is used in an environ-

ment where users' hands are easily soiled by sand, dirt, etc.

Adjusting Touch Panel Angle

You can slide the touch panel to adjust the angle so that it is easy to use.

Adjusting Touch Panel Brightness

The brightness of the touch panel can be adjusted using the TM-C3400LT UTILITY.

For details, see

Double-click “TMC34LT_UTIL” on the desktop.

Adjust the brightness.

"TM-C3400LT Utility" on page 54.

Adjusting the Beep Sound

The beep sound can be adjusted using the touch panel utility.

For details, see "Touch Panel Utility" on page 60.

Select [Start]-[All Programs]-[eGalax Touch]-[Configure Utility].

In the [Setting] tab, under [Beep], adjust the beep sound.

Chapter 1 Overview and Basic Operations

Printer status

The Printer Status utility monitors the printer's status, and when an error or warning condition occurs, it is displayed on the screen.

After confirming the error/warning, press the [Close] button to close the screen.

When the printer is in a normal state, the "Printer Status" will not be displayed.

It is also possible to display the printer status display utility from "TMC34LT_UTIL” on the desktop.

Verifying the Ink Level

The ink level can be verified using the Printer Status utility.

When the ink level becomes low, and it is almost time to replace the ink cartridge, a message will be displayed onscreen. Prepare a new ink cartridge.

When it becomes time to replace the ink cartridge, a message will be displayed onscreen and the product will stop printing. You will not be able to print until you install a new ink cartridge.

 The ink cartridge that is shipped with the product is for initial ink charging. When an ink car-

tridge is installed for the first time (during setup), ink will be consumed for ink charging, and you will need to replace the ink cartridge earlier than usual.

 The amount of ink consumed will vary depending on the use environment and use conditions

of the product.

 To preserve the quality of the print head, it will become time to replace the ink cartridge

before the ink in the cartridge is completely used up.

 The ink cartridge contains 3 colors of ink. Even when one particular color is specified, all 3

colors of ink are used for printing and for keeping the print head in good condition. When the ink level of even one color comes to the lowest limit, the product stops printing.

Ink Cartridge Replacement Procedure

See "Loading the Ink Cartridge" on page 46. The same procedure can be used for replacing the cartridge. Pull out and remove the used ink cartridge.

For the ink cartridge model, see "Ink Cartridge" on page 199.

Chapter 1 Overview and Basic Operations

Paper ejection guide

Replacing the Paper

This section describes how to replace the paper with the same type of paper when it is used up.

For details on replacing the paper, see "Replacing the Paper" on page 131.

Roll Paper

Pull the release lever to open the roll paper cover, and remove the roll

paper core.

Load the roll paper completely inside the printer, and while aligning the

paper to the paper ejection guide, close the roll paper cover.

The roll paper will be automatically fed.

This completes the paper replacement procedure.

Fanfold Paper

Open the roll paper cover and fanfold paper cover and remove the paper.

Close the roll paper cover.

Insert paper with the printable side up, until the paper is pulled inside

(approximately 10cm).

The paper will be automatically fed.

Chapter 1 Overview and Basic Operations

Place the paper straight at least 4 cm from the rear of the product.

Close the fanfold paper cover.

This completes the paper replacement procedure.

Ejection Angle of Printed Paper

Make sure paper is ejected straight from the paper ejection guides, as shown in the illustration.  If paper is not ejected straight due to such causes as an obstruction, the print result may be distorted.

Printer Buttons

FEED button

❏ Feeds the paper continuously when media position detection is set to “No Detection”.

• The paper is fed by 15 mm if FEED button is pressed once.

• If the FEED button is held down, the paper is continuously fed until the button is released.

(6 seconds at a maximum)

❏ Feeds the paper to the print starting position when media position detection is set to “Detects Black

Marks” or “Detects Margins Between Labels”.

CUT button

❏ Feeds the paper to the first auto cut position on the next page and cuts the paper automatically when

media position detection is set to “No Detection”.

❏ Feeds the paper to the autocut position by detecting the gap between the black marks or labels and

cuts the paper automatically when media position detection is set to “Detects Black Marks” or “Detects Margins Between Labels”.

The media position detection setting is set on [Maintenance And Utilities] tab on the printer driver.

Setup

3. Loading the Paper (page 41)

6. Attaching/Adjusting the Paper Ejection Tray (page 48)

4. Initial Settings (page 45)

5. Loading the Ink Cartridge (page 46)

2. Connecting the Cable (page 37)

1. Installing the Printer (page 36)

Flow of Setup

This chapter consists of the following sections along with the setup flow of the product and peripherals.

Chapter 2 Setup

Installing the Printer

10cm

Air vents

Located on the left,  right, and back.

Install the product at an appropriate place, leaving enough space around the product.

If you install the product against a wall, keep the rear and sides of the product more than 10 cm from the wall.

Do not block the air vents on this product. 

Blocking the air vents may result in internal heat build-up and fire.

WARNING

 Install the product horizontally on a flat, stable, and vibration-free surface. 

Otherwise, the roll paper cover may not operate correctly, and your fingers may be caught.

CAUTION

 Do not tilt the product with the roll paper cover open. 

The roll paper cover may close unexpectedly, and your fingers may be caught.

When carrying the product, be sure to hold the parts as shown in the picture below.

Installation

• Leave enough space for the roll paper cover, ink cartridge cover, and fanfold paper cover to be fully opened.

• Protect the product from heavy impacts. They may cause defective print.

• Do not allow cables to catch or foreign matter to accumulate under the product.

Connecting the Cable

Cable holder

Groove

To access to the rear connectors, you need to remove the rear cover.

Open the fanfold paper cover (1), loosen the two screws (2), and then remove the rear cover (3). After connecting the cable, be sure to re-install the rear cover.

Chapter 2 Setup

 Never disconnect the cables initially connected to the USB connectors on the right.

 When connecting USB devices to the USB connector, be sure to pass the cable through the

groove (1), hook the cable holder (2), pull it out from the bottom of the rear cover (3), and then reattach the rear cover.  The cable holder prevents the cables from piling on each other. If the power cord or other cables are piled on each other, the rear cover cannot be attached.

Connecting LAN cable

Cable holder

Groove

To connect this product to a network, connect the LAN cable to the LAN connector.

When you use the product as a standalone device, connecting the LAN cable is not required.

Be sure to pass the LAN cable through the groove (1), hook the cable holder (2), pull it out from the bottom of the rear cover (3), and then reattach the rear cover.  The cable holder prevents the cables from piling on each other. If the power cord or other cables are piled on each other, the rear cover cannot be attached.

Connecting power cord

Power cord hook

Groove

Follow the steps below to connect the product to the power supply.

 Be sure to use the power cord that is included with the product, and ground it.  Be sure to use the specified power supply.

WARNING

Connect the power cord to the power connector.

Chapter 2 Setup

Be sure to pass the power cord through the groove (1), hook the power cord hook (2), pull it out from the bottom of the rear cover (3), and then reattach the rear cover.  The power cord hook prevents the cables from piling on each other. If the power cord or other cables are piled on each other, the rear cover cannot be attached.

Connect the power plug to the wall outlet.

Do not turn on the power before loading the roll paper. For details on how to load the roll paper, see "Loading the Paper" on page 41.

Connecting a Barcode Reader

When using a barcode reader, connect it to a USB connector at the rear of the product.

Loading the Paper

This section describes how to set the paper for the first time.

For information on how to replace the paper during regular use, see "Replacing the Paper" on page 131.

The product is shipped with factory default settings set to use the label roll paper shipped with the product. When loading the paper for the first time (during setup), be sure to load the label roll paper shipped with the product and perform ink cartridge charging (see

page 46). When paper other than the label roll paper shipped with the product is loaded, ink

cartridge charging cannot be performed. After completing the initial settings (see with another. For details on how to replace the paper, see "Replacing the Paper" on page 131.

Press down the release lever, and pull it to the front to open the roll paper

cover.

"Initial Settings" on page 45), you can replace the paper

"Loading the Ink Cartridge" on

Chapter 2 Setup

Unlock the roll paper guide.

Press the roll paper guide in the direction of the arrow and align it with the

Roll paper guide

width of the label roll paper shipped with the product.

Lock the roll paper guide.

Unroll the paper slightly by pulling it forward and insert the roll paper all the

way to the back with the printable side up.

Release the lock of the paper ejection guide.

Paper ejection guide

Align the paper ejection guide with the roll paper width.

Chapter 2 Setup

Lock the paper ejection guide.

Close the roll paper cover while aligning the roll paper with the paper ejec-

Paper ejection guide

tion guide.

Press the power button to turn the power on.

Once you are finished loading the paper, perform the initial settings on the product. (See "Initial Settings" on

page 45

Chapter 2 Setup

Initial Settings

This section describes the OS setting procedure when the power of the product is turned on for the first time.

When the power of the product is turned on for the first time, the Windows

Setup screen is displayed for a period of time.

The "License Agreement" screen will be displayed. Verify the contents and

select "I accept this agreement". Click the [Next] button.

Windows settings such as the network driver will be automatically set.

Set the product's network settings, such as the IP address, after the setup is complete.

The main unit will automatically restart.

After the product restarts, select [Start] - [Control Panel] - [Date and Time]

and display "Date and Time Properties". Set the date, time, and time zone.

Once the initial settings are complete, load the ink cartridge and perform ink charging. (See "Loading the

Ink Cartridge" on page 46.)

Loading the Ink Cartridge

This section describes the procedure for loading the ink cartridge for the first time and performing ink charging.

 When loading the ink cartridge for the first time, be sure to load the label roll paper shipped

with the product before loading the ink cartridge. (See "Loading the Paper" on page 41.)

 Store the ink cartridge in a cool and dark space and use it before the expiration date printed

on the individual package. Use up the ink within 6 months after opening the package.

 Do not open the ink cartridge package until you are ready to load it in the product. The ink

cartridge is vacuum packed to preserve its quality.

 After storing the ink cartridge in a cold place for a long period of time, leave the ink cartridge

at room temperature for 3 hours or more before using it.

 Do not touch the green board on the ink cartridge. You may not be able to print correctly.  Do not disassemble or alter the ink cartridge. You may not be able to print correctly.  To enable maximum printer performance, we recommend that you use a genuine Epson ink

cartridge (model: SJIC15P). If you use an ink cartridge other than a genuine Epson cartridge, it may adversely affect the printer hardware and print quality, and you may not be able to obtain maximum printer performance. We do not insure the quality and reliability of ink cartridges other than genuine Epson cartridges. A fee will be charged for repairing a damaged or failed product caused by using a non-genuine ink cartridge even if it is during the warranty period.

 Do not remove the ink cartridge from the product when you ship it.

Verify that the power is on (the power lamp is lit) and that the label roll

paper shipped with the product is loaded.

Pull down the ink cartridge cover to the front to open it.

Chapter 2 Setup

Shake new ink cartridge package 4 or 5 times before opening it and take

out the ink cartridge from the package.

Push the ink cartridge gently into the cartridge holder as shown below.

Close the ink cartridge cover.

The ink charging will start. When an ink cartridge is loaded in the product for the first time, the ink charging will take approximately eight minutes.

 During the ink charging, do not turn off the power or open the roll paper cover or ink cartridge

cover.

 If the ink cartridge and roll paper necessary for initial ink charging are not loaded, a factory

default state message will be displayed in the Printer Status utility. (See

page 57)

The ink cartridge that is shipped with the product is for initial ink charging. When an ink cartridge is loaded for the first time, ink will be consumed (for ink charging) to enable the product to print.

Once you are finished loading the ink cartridge, attach/adjust the paper ejection tray on the product. (See

"Attaching/Adjusting the Paper Ejection Tray" on page 48.)

"No ink charged" on

Attaching/Adjusting the Paper Ejection Tray

Paper ejection table

If you attach the paper ejection tray, you can temporarily store the printed paper in the tray.

Paper may not stay in the paper ejection tray depending on the paper curl and length.

When using the product with the paper ejection tray, attach and adjust the tray using the following procedure.

Attach the paper ejection tray to the hooks under the paper ejection

table.

Pull the lever at the bottom-right of the paper ejection tray to unlock it.

Slide the bottom tray to align it with the paper length, and lock it.

Chapter 3 Preinstalled OS Information

Preinstalled OS Information

Preinstallation Information

Item Details

Hard disk format

File system NTFS

Volume label TM-C3400-LT

Preinstalled software

OS Windows Embedded POS Ready 2009

Additional packages .NET Framework 3.5 SP1

Driver Intel inf software

Intel chipset software utility

Tool TM-C3400-LT Utility

Default information

User Administrator

User password TM-C3400-LT

Intel video driver

Broadcom network driver

Conexant sound driver

eGalax touch panel driver

TM-C3400 printer driver

LCD brightness adjustment driver

TM-C3400 power control driver

TM-C3400 power ON program

TM-C3400 status display program

Printer power on/off

EPSON Net SDK

TM-C3400-LT Tool

TM-C3400-LT Tool module

HDD version

[HD Information] MODEL=Egis-LT 011 OS=POSReady2009 LANG=English VER=1.00.0

To verify the HDD version, see HDVER.TAG in the root directory of the startup drive.

This file is in text format and can be viewed using Notepad, etc. The contents of HDVER.TAG are as follows.

Chapter 3 Preinstalled OS Information

Recovery

This section describes the product recovery method.

Items to Verify Beforehand

Verify the following before performing the recovery procedure.

❏ Prepare the following.

• Recovery disk (shipped with the product)

• USB-based DVD drive

•USB keyboard

❏ When the recovery procedure is performed, all data will be deleted. Back up any necessary data before

performing the procedure.

Procedure

Follow the steps below to perform the recovery.

Recovery requires 30 to 45 minutes.

Turn off the power of the product.

Connect the DVD drive and USB keyboard to the USB connectors on the

product.

Turn on the power of the product and start BIOS.

In the BIOS menu, [Boot] - [Boot Option #1], verify that the DVD drive that is

connected is displayed.

Insert the recovery disk into the DVD drive and exit BIOS.

The system will restart. The system will start using the recovery disk. When the

message "Do you recovery? (Y/N)" is displayed press the "y" key + "Enter" key.

The recovery process is executed. The message "Please wait for while . . ." is

displayed.

Once the recovery process is complete, the message "*** INSTALL COM-

PLETED ***" will be displayed. Next, the message "Press any key to continue . . ." will be displayed. Press any key.

The message "Shutdown . . ." will be displayed and the system will shut

down.

Remove the DVD drive from the USB connectors on the product.

Turn on the power of the product. The Windows XP Setup screen will be dis-

played for a period of time.

The "License Agreement" screen will be displayed. Verify the contents and

select "I accept this agreement". Click the [Next] button.

"Windows settings such as the network driver will be automatically set.

Set the product's network settings, such as the IP address, after the setup is complete."

The main unit will automatically restart.

After the product restarts, select [Start] - [Control Panel] - [Date and Time]

and display "Date and Time Properties". Set the date, time, and time zone.

Select [Start] - [All Programs] - [eGalaxTouch] - [Configurate Utility] to start

the touch panel utility.

In the [Tool] tab, press [4 Points Calibration] and follow the instructions on

the screen to perform the touch panel calibration.

This completes the recovery process.

Utility

Printer power ON/OFF

This is for managing the power of the printer.

A shortcut to this utility is created on the desktop. <Storage location of the execution file> C:\Program Files\EPSON\TM-C3400-LT TOOL\TMC34LT_POWER.exe

Chapter 4 Utility

Item Description

ON Turns on the power of the printer

OFF Turns off the power of the printer

Printer's power status Indicates the power status of the printer.

 Green: the power of the printer is on.  Gray: the power of the printer is off.

Close Closes [Printer power ON/OFF].

TM-C3400LT Utility

This is for setting the touch panel brightness settings, media source, and verifying the printer status.

This utility cannot be started if the power of the printer is not on. If the power of the printer is off, use [Printer power ON/OFF] to turn on the power of the printer before starting the utility.

A shortcut to this utility is created on the desktop. <Storage location of the execution file> C:\Program Files\EPSON\TM-C3400-LT TOOL\TMC34LT_UTIL.exe

Item Description

Brightness Adjusts the display brightness.

The adjusted value is saved in TMC34LT_UTL.ini.

Media source Sets the media source. Select from the following.

 Roll media  Fanfold media

Printer status Displays the printer status.

(For details, see "Printer status" on page 55

Cancel Closes the utility without saving the settings and changed value.

Save&exit Saves the settings and changed value and closes the utility.

The media source can be changed only when there is no paper loaded, the roll paper cover is shut, and the printer is in an idle state.

Printer status

This displays the printer status. When the printer is in a normal state, the program will not be displayed.

When an error occurs, the window is automatically displayed, and the printer status can also be verified using the TM-C3400LT Utility.

This utility is registered in Startup. <Storage location of the execution file> C:\Program Files\EPSON\TM-C3400-LT TOOL\TMC34LT_Mon.exe

Chapter 4 Utility

Item Description

Message Displays the printer status.

The scroll buttons on the right can be used to scroll the message.

Ink status Displays the ink level.

Close Closes the [Printer status] window.

Hides the screen until the printer changes to another status that needs to be notified.

Message List

Type Status Message

Information Power off processing Processing power off.

Please wait.

Executing Executing.

Please wait.

Printing the void image. Missing dots are detected.

Printing the void image.

Printing the nozzle check pattern Printing the nozzle check pattern.

Please wait.

Executing the head cleaning Cleaning the print head.

Please wait.

Printing Printing.

Please wait.

Mechanical adjustment is required soon

Ink cartridge nearly empty The time to replace the ink cartridge is close.

Ready to print Ready to printer.

Error Maintenance error Mechanical adjustment inside the printer is required.

Mechanical adjustment inside the printer will be required soon.

Please contact the store where you purchased the product or an Epson service center.

Please prepare a new ink cartridge.

Epson brand products are recommended.

Contact the store where you purchased the product or an Epson service center.

Uncleanable clogged print head nozzles detected.

Please turn the printer off.

Contact the store where you purchased the product or an Epson service center.

Communication with the printer failed.

Please turn off the power and then turn it back on.

If the same error occurs, contact the store where you purchased the product or an Epson service center.

Fatal Error Printer error. (xxx)*

Please turn the printer off.

Remove any foreign objects from inside the printer then turn the printer back on. If this is the first print job, please, check to make sure all packing materials and parts have been removed.

*xx indicates the Fatal error code.

Type Status Message

Error Low temperature error Low temperature error.

Turn OFF the printer power, and turn the printer ON in a location with an ambient temperature of 0C {32F} to 40 C {104F}.

High temperature error High temperature error.

Turn OFF the printer power, and turn the printer ON in a location with an ambient temperature of 0C {32F} to 40 C {104F}.

Roll media cover open Roll media cover open.

Close the roll media cover.

Ink cartridge cover open Ink cartridge cover open.

Close the ink cartridge cover.

Media jam (roll media) Media jam.

Open the roll media cover and remove the jammed media, then close the roll media cover.

Chapter 4 Utility

Media jam (fanfold media) Media jam.

Open the roll media cover and remove the jammed media.

Then close the roll media cover and reload the fanfold media.

No ink charged Install the ink cartridge for initial charging and load

the roll media for initial setting included in the product package.

Replace ink cartridge Replace the ink cartridge.

Epson brand products are recommended.

Ink cartridge needs replacing, or cannot be recognized correctly.

Replace the ink cartridge.

Epson brand products are recommended.

Media remaining error New media is loaded without removing the existing

media.

Remove the loaded new media once. Remove any media which is still in the printer and load the new media again.

Out of media (roll media) Media is not loaded.

Please load the media.

Out of media (fanfold media) Media is not loaded.

Remove any media which is still in the printer and load new media.

Type Status Message

Error Media position error Loaded media does not match the specified setting.

Set the correct media, or check the media layout settings or media position detection settings.

Media size error Driver media size does not match the media loaded.

Modify the media size on the printer driver to match the loaded media.

Media source error Media source mismatch.

Specify the correct media source.

Warning Uncleanable clogged print head

nozzles

Uncleanable clogged print head nozzles detected.

The print result may be affected.

Nozzle check operation is changed to ensure the reliability of the print result.

The printer is searching clogged nozzles after printing each page; printing may take longer.

You can continue printing, but contact the store where you purchased the product or an Epson service center as soon as possible.

Chapter 4 Utility

Printer power and backlight brightness control

This is a tool that is registered in Startup and used. When logging into a PC (in the default setting, automatic login as Administrator), the following is executed. In addition, when the PC is shut down, the power of the printer is turned off.

• Turns on the power of the printer

• The brightness value set in TM-C3400LT Utility is read and applied to the brightness of the display.

This utility is registered in Startup. <Storage location of the execution file> C:\Program Files\EPSON\TM-C3400-LT TOOL\TMC34LT_INIT.exe

Touch Panel Utility

This is a tool for setting the touch panel and beep sound, and for performing calibration.

Setting

This is for setting the touch panel settings.

Item Description

 Beep On Touch

A beep sound is played when the touch panel is touched.

 Beep On Release

A beep sound is played when finger is removed from the touch panel.

 Beep From System Beep

Beep

Linearization Style

Double Click Time Sets the time between touches to be identified as a double-click.

Double Click Area Sets the range of touches to be identified as a double-click.

The beep sound is played from the system speaker.

 Beep From Sound Card

The beep sound is played from the sound card.

 Frequency

Sets the frequency of the beep sound.

 Duration

Sets the duration of the beep sound.

Sets the reference points for touch panel linearization. One of the following values can be selected.

 9 Points  25 Points

Mode

Sets the touch settings. Select from the following: [Normal Mode], [Click On Touch], [Click On Release], 

[Click On Touch Without Moving Cursor], [Desktop Mode]

Option

Chapter 4 Utility

Item Description

 Enable Constant Touch

Enables constant touch.

 Enable Auto Right Click

Enables auto right click.

 Enable Touch

Enables touch.

 Enable Cursor Stabilization

Enables cursor stabilization.

 Constant Touch Area

Specifies the range of the constant touch area.

 Auto Right Click Time

Specifies the touch duration to be identified as an auto right click.

Calibration

This is for performing touch panel calibration.

Item Description

Linearization Curve The currently set linearization curve is displayed.

4 Points Calibration

Clear and Calibrate

Linearization

Draw Test

Calibration is performed based on 4 reference points.

The linearization parameters are maintained.

The linearization parameters are cleared and a 4 points calibration is performed.

To improve the linearity of the touch panel, linearization is performed using the reference points set in the [Setting] tab.

Perform a draw test to verify the accuracy of the touch panel.

Clear : Clears the test contents.

Quit : Quits the draw test.

Chapter 5 Setting the Printer Driver

Setting the Printer Driver

How to Use the Printer Driver

The printer driver allows you to change the print settings and also provides some utilities such as checking the printer status and cleaning the print head.

How to Display the Printer Driver

Click [Printers and Faxes].

Click [Printers and Faxes] on [Start] menu.

Right-click [EPSON TM-C3400], and click [Printing References].

The printer driver screen is displayed.

This is displayed when the registered name of the printer is [EPSON TM-C3400].

Registering User Defined Media

(2)

(3)

(4)

(5)

Registered paper type

(1)

If the paper size to use is not in Media Layout, register the user defined media.

The registered layout will be stored in [Favorite Setting] to use from application of users.

Registering User Defined Media

Click [Add/Del] of [Media Layout] on [Main] tab to display [User Defined

Media Layout].

Select Media Type.

Enter the size of the paper.

Enter Media Layout Name. This is User Defined Media.

Click [Add]. User Defined Media will be registered and displayed on the list

of [Media Layout].

Chapter 5 Setting the Printer Driver

[Main] tab

[Page Layout] tab

Favorite Setting

[Favorite Setting] is the function to administer print setting of the printer driver into one.

The setting from [Main] and [Page Layout] tab such as Media Type, Media Layout (including User Defined Media) are included.

Features

• When printing from application, the print setting registered on [Favorite Setting] can be selected as

default setting. It is recommended to register the setting in favorite setting after executing print setting by clicking [Save As Favorite Setting].

• A number of setting can be registered on [Favorite Setting].

For example, if the print setting is registered on [Favorite Setting] for each document, the print setting can be completed by changing [Favorite Setting] when the document is changed. This prevents an error of setting change when changing the paper. (It is necessary to change Media position detection of the printer when the document is changed. See

"Setup" on page 35 for details.)

Registering print setting on [Favorite Setting]

User Defined Media

(1)

(2)

(3)

Current Settings

(4)

Registered to Favorite Setting

Set the printer driver depending on paper to print.

Set settings on [Main] and [Page Layout] tab. Select from Media Layout when using User Defined Media.

Click [Save As Favorite Setting] to display [Save/Delete Favorite Setting].

The current setting will be displayed on the list of the right side.

Enter print name.

Click [Add].

Print setting will be registered on [Favorite Setting].

[Favorite Setting] includes the following setting.

• Default Settings: The default setting when installing the printer driver.

• Current Settings: The contents set on [Main] and [Page Layout] tab.

• User Defined Setting: The print setting defined by the user.

These contents are displayed in the current settings on [Current Setting] and [Save/Delete Favorite Setting] window.

Chapter 5 Setting the Printer Driver

Information for User Definition

The user definition includes the following.

• User Defined Media

• Registering barcode font

• Replacing font on .NET environment

The user definition is set on each computer. When a number of TM-C3400 printer drivers are installed in one computer, these are used mutually.

Barcode Printing

The printer driver has the built-in barcode font. Barcode printing is available if the barcode is not created on the application side.

Setting the barcode font

Barcode print settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab.

Change settings of the following.

• Display: Select [Barcodes].

• Font Name: Input an arbitrary character string. ASCII characters only.

• Type: Select a barcode type from the following. The displayed items are changed

accordingly.

UPC-A UPC-E JAN13(EAN)

JAN8(EAN) Code39 ITF

Codabar Code93 Code128

GS1-128M GS1-128 GS1 DataBar Omnidi-

rectional

GS1 DataBar Truncated

GS1 DataBar Limited

• Rotation Settings: Select a setting when printing the barcode rotated by the specified rate.

• Hexadecimal Entry Mode: Turn on the check box when the data for barcode is specified on Hexadeci-

mal Entry Mode.

• Composite: Turn on the check box to print barcode with a composite symbol.

Separate the data specified to a composite symbol and a barcode with “\ |” or “| \”. Describe the data in the order of the composite symbol and the barcode. Example: 1234567890\ |012345678905

GS1 DataBar ExpandedM

GS1 DataBar Expanded

• Use a Quiet Zone: Leaves a blank margin around barcodes.

The barcode printing position is moved based on the amount of margin.

• Module: Sets the thin element width in dots.

Symbol Category

Quality

Rotation

Settings

Adjust

Bar

Width

Chapter 5 Setting the Printer Driver

Upper Line: Minimum Mod-

ule [by 360 dpi]

Lower Line: Minimum Ele-

ment Ratio

ANSI

Grade

D or

higher

ANSI

Grade

C or

higher

ANSI

Grade

B or

higher

•UPC-A

•UPC-E

• JAN13(EAN)

• JAN8(EAN)

•Code39

• ITF

•Codabar

•Code93

• Code128

• GS1-128M

• GS1-128

•GS1 DataBar Omnidirectional

•GS1 DataBar Truncated

•GS1 DataBar ExpandedM

•GS1 DataBar Expanded

•GS1 DataBar Limited

Plain Media, Plain Media Label

Fine Media, Fine Media Label, Synthetic Media Label, PET Film, Wrist Band

Speed Normal,

Rotate 180

Rotate 90, Rotate 270

Quality Normal,

Rotate 180

Rotate 90, Rotate 270

Speed Normal,

Rotate 180

Rotate 90, Rotate 270

Quality Normal,

Rotate 180

Rotate 90, Rotate 270

Avail-

able

4 dot

2.5

6 dot

2.5

4 dot

2.5

6 dot

2.5

3 dot

2.5

6 dot

2.5

3 dot

2.5

6 dot

2.5

4 dot

2.5

4 dot

2.5

- : Not supported

*1 : The values for the Rotation Settings in the table are those when [Orientation] in [Page Layout] tab is

se to “Portrait.” When it is set to “Landscape,” the description is changed as below.

"Normal, Rotate 180 Degrees": "Rotate 90 Degrees, Rotate 270 Degrees"

"Rotate 90 Degrees, Rotate 270 Degrees"] "Normal, Rotate 180 Degrees"

2 : By the combination of the specific paper type and the Symbol, the following conditions are

available.

Wrist Band & Code128 : Element = 5 dots (D-grade) Wrist Band & Codabar : Element = 5 dots,

Element ratio = 2.5 (C-grade)

When “Module” is set to an odd number and the resolution is changed by changing [Category] or [Print Quality], the printed barcode size may be changed. The barcode size can be checked by [Size Display] button.

• Bar Height: Sets the element height with dots. Specified dots indicate the actual print size.

• Adjust Bar Width: Narrows the element width when printing. Make sure to select it only when the barcode is not clear enough to be read.

• HRI Character Position: Select the position of the HRI characters. Select [Do Not Print] when not printing.

The printing position is limited for some types.

• HRI Font: Select the HRI character font size.

• Element Ratio: Sets the thick element width by the ratio to the thin element width.

• Character Spacing: Sets the character spacing (interval) by the ratio to the thin element width.

• Auto Convert to Minimize Entire Symbol Width: Selectable when CODE128 is specified. This function minimizes the number of symbol characters required to express the given data string.

Click [Add].

The selected barcode font is saved and the font name is added to the font list.

 The barcode font can be registered up to 30.  The barcode font setting can be overwritten by clicking [Save] after selecting the font name

from the font list and changing the setting.

 The barcode font setting can be deleted by clicking [Delete] after selecting the font name

from the font list.

 Test print is executed according to the setting by clicking [Print] after inputting the text in the

box.

Chapter 5 Setting the Printer Driver

Specifying the barcode data

Specify the barcode data by referring to the following descriptions.

About the composite symbol:

The composite component type is selected automatically depending on the digit number of the data. (CC-C is selected only when GS1-128 is set.)

Composite Component Type Encodable Digit Number

CC-A 1 ~ 56 digits

CC-B 1 ~ 338 digits

CC-C 1 ~ 2361 digits

About the HRI character:

When the total width of the HRI character is larger than that of the barcode, the HRI character width is set as the barcode width.

UPC-A

❏ Normal

• Specify the data of 11 to 12 digits.

• The first digit is an unchecked number system character.

• For data of 11 digits, a check digit is automatically added.

• For data of 12 digits, the 12th digit is regarded as a check digit, but not proved.

❏ Composite (difference from Normal)

• For data of 12 digits, the 12th digit is ignored, and a check digit is automatically added.

UPC-E

❏ Normal

• Specify the data of 11 to 12 digits.

• For data of 6 digits, the specified data is not changed, and a check digit is automatically added.

• For data of 7 digits, the 2nd to 7th digits become the data characters, and a check digit is automatically added.

• For data of 8 digits, the 2nd to 7th digits become the data characters, and the 8th digit is regarded as a check digit, but not proved.

• For data of 11 digits, a check digit is automatically added.

• For data of 12 digits, the 12th digit is regarded as a check digit, but not proved.

• For data of 7 digits or more, specify “0” for the first digit, since it is regarded as a number system character.

❏ Composite (differences from Normal)

• For data of 8 digits, the 8th digit is ignored, and a check digit is automatically added.

• For data of 12 digits, the 12th digit is ignored, and a check digit is automatically added.

JAN13(EAN)

❏ Normal

• Specify the data of 11 to 12 digits.

• For data of 12 digits, a check digit is automatically added.

• For data of 13 digits, the 13th digit is regarded as a check digit, but not proved.

❏ Composite (difference from Normal)

• For data of 8 digits, the 8th digit is ignored, and a check digit is automatically added.

JAN8(EAN)

❏ Normal

• Specify the data of 7 to 8 digits.

• For data of 7 digits, a check digit is automatically added.

• For data of 8 digits, the 8th digit is regarded as a check digit, but not proved.

❏ Composite (difference from Normal)

• For data of 8 digits, the 8th digit is ignored, and a check digit is automatically added.

Code39

❏ A maximum of 256 digits can be specified.

❏ When both or either one of start/stop code (‘*’) is not specified, it is automatically added.

ITF

❏ A maximum of 256 digits can be specified.

❏ When data of odd digit number is specified, “0” is automatically added to the head.

Codabar

❏ A maximum of 256 digits can be specified.

❏ When the start code is not specified, ‘A’ is automatically added as a start code.

❏ When the stop code is not specified, the same value as a start code is added as a stop code.

❏ When the start/stop code is input in lower case letters, they are automatically converted into upper case

letters.

Chapter 5 Setting the Printer Driver

Code93

❏ Specify the data of 1 to 255 digits.

❏ A start code, 2 check digits, stop code is automatically added.

❏ A character () that indicates a start code is printed for the head of the HRI character.

❏ A character () that indicates a stop code is printed for the end of the HRI character.

❏ HRI characters of the control characters (00h ~1Fh, 7Fh) are printed combining ‘■’ and an alphabetical

character.

Control

Character

ASCII

NULL 00 ■UVT0B■KSYN16■V

COH 01

STX 02

ETX 03

EOT 04

ENQ 05

ACK 06

BEL 07

BS 08

HT 09

LF 0A

Hexa-

decimal

HRI

Character

■AFF0C■LETB17■W

■BCR0D■MCAN18■X

■CSO0E■NEM19■Y

■DSI0F■OSUB1A■Z

■EDLE10■PESC1B■A

■FDC111■QFS1C■B

■GDC212■RGS1D■C

■HDC313■SRS1E■D

■IDC414■TUS1F■E

■J NAK 15 ■UDEL7F■F

Control

Character

ASCII

Hexa-

decimal

HRI

Character

Control

Character

ASCII

Hexa-

decimal

Character

HRI

Code128

❏ Specify the data of 2 to 255 digits.

❏ Specify either one of the code selection characters (CODE A, CODE B, CODE C) as a start code of the

first 2 digits.

❏ A special character is indicated by combining ‘{‘ and the next character.

❏ When [Auto Convert to Minimize Entire Symbol Width] is checked, conversion is automatically performed

so as to minimize the entire Code128 symbol width. With this function, there is no need to specify a code set; barcode printing can be performed simply by inputting data you want to convert into symbols. When [Auto Convert to Minimize Entire Symbol Width] is unchecked, a code set must be manually specified. When code set C is specified, assume a generated two-digit number as an ASCII character decimal number and specify the corresponding ASCII character. Example: 37": Specify as "%".

"65": Specify as "A". "979899": Specify as "abc".

❏ When the character right after ‘{‘ is not any of the following, an error occurs.

Control

Character

SHIFT {S CODE C {C FNC3 {3

CODE A {A FNC1 {1 FNC4 {4

CODE B {B FNC2 {2 ‘{’ {{

❏ The HRI characters of the special character are described as below.

ASCII

Control

Character

ASCII

Control

Character

Control Character HRI Character

SHIFT Not printed

CODE A/B/C Not printed

FNC1~ 4 Space is printed

Control character (00h ~1Fh, 7Fh) Space is printed

ASCII

Chapter 5 Setting the Printer Driver

GS1-128

❏ Specify the data of 2 to 255 digits.

❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.)

❏ The start codes (CODE A, CODE B, CODE C) and the stop code are added automatically.

❏ A symbol character FNC1, that is described after the start code, is automatically added.

❏ When ‘*’ is specified, a check digit is automatically calculated, and replaced with ‘*.’

❏ 2 digits of consecutive numbers must be specified as the application identifier. If it is not specified cor-

rectly, an error occurs.

❏ When ‘(01)’ is specified as the application identifier, the 14th digit becomes a check digit, however, it is

not proved when the check digit is specified. When the 14th digit is ‘*,’ the check digit is automatically calculated, and replaced with ‘*.’

❏ A special character is indicated by combining ‘{‘ and the next character.

❏ When the character right after ‘{‘ is not any of the following, an error occurs.

Control Character ASCII HRI Character

Control Character (00h ~ 1Fh, 7Fh) Space is printed.

FNC1 {1 Space is printed.

FNC3 {3 Space is printed.

‘{’ {{ ‘{‘ is printed.

‘(’ {( ‘(‘ is printed.

‘)’ {) ‘)‘ is printed.

‘*’ {* ‘*‘ is printed.

Left parenthesis for the application identifier ( ‘(‘ is printed.

Right parenthesis for the application identifier ) ‘)‘ is printed.

Check digit position * Check digit is printed.

GS1-128M

❏ Specify the data of 38 to 66 digits.

❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.)

❏ The start codes (CODE A, CODE B, CODE C) and the stop code are added automatically.

❏ A symbol character FNC1, which is described after the start code, is automatically added.

❏ When FNC1 is not at the end of the data followed by the application identifier ‘(30)’, FNC1 is automati-

cally added.

❏ FNC1 must not be at the end of the data followed by the application identifier ‘(10)’ or ‘(21)’. In this case,

an error occurs.

❏ When ‘(01)’ is specified as the application identifier, the 14th digit becomes a check digit, however, it is

not proved when the check digit is specified. When the 14th digit is ‘*,’ the check digit is automatically calculated, and replaced with ‘*.’

❏ When the character right after ‘{‘ is not ‘1’, an error occurs.

❏ Specify the special character as the following format.

Control Character ASCII HRI Character

FNC1 {1 Space is printed.

Left parenthesis for the application identifier ( '(‘ is printed.

Right parenthesis for the application identifier ) ‘)’ is printed.

Check digit position * Check digit is printed.

❏ An error occurs when the format identifiers do not meet the following condition.

Format Identifier Format

01 Numbers of 14 digits

10 Alphanumerics of 1 ~ 20 digits

17 Numbers of 6 digits (YYMMDD)

21 Alphanumerics of 1 ~ 20 digits

30 Numbers of 1 ~ 8 digits

Chapter 5 Setting the Printer Driver

GS1 DataBar Omnidirectional/GS1 DataBar Truncated/GS1 DataBar Limited

❏ The first application identifier ‘01’ is not included in the data.

❏ When printing the HRI characters, the first application identifier ‘01’ is printed as ‘(01)’ before the packing

identification code.

❏ A check digit need not to be attached to the barcode data.

❏ When printing the HRI character, a check digit is printed after a product code.

❏ For GS1 Databar Limited, specify ‘0’ or ‘1’ for the first digit.

GS1 DataBar ExpandedM

❏ Specify the data of 38 to 66 digits that does not include ‘*’.

❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.)

❏ When FNC1 is not at the end of the data followed by the application identifier ‘(10)’ or ‘(21),’ FNC1 is

automatically added.

❏ When FNC1 is not at the end of the data followed by the application identifier ‘(30)’, FNC1 is automati-

cally added.

❏ FNC1 must not be at the end of the data followed by the application identifier ‘(10)’ or ‘(21)’. In this case,

an error occurs.

❏ When ‘(01)’ is specified as the application identifier, the 14th digit becomes a check digit. When the

check digit is not correct, an error occurs. (Unlike GS1-128, the check digit is not automatically calculated, nor replaced with ‘*.’)

❏ '*’ is skipped.

❏ When the character right after ‘{‘ is not ‘1,’ an error occurs.

❏ Specify the special character using the following format.

Control Character ASCII HRI Character

FNC1 {1 Space is printed.

‘(’ {( '(‘ is printed.

‘)’ {) ‘)’ is printed.

Left parenthesis for the application identifier ( '(‘ is printed.

Right parenthesis for the application identifier ) ‘)’ is printed.

‘*’ {* '*’ is printed.

Skipped character * Not printed.

GS1 DataBar Expanded

❏ Specify the data of 2 to 255 digits.

❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.)

❏ Be sure to include all the application identifiers in the data.

❏ When the first data is ‘01’ after deleting application identifiers, left and right parenthesis, and ‘*’ from the

specified data, the 14th digit from the next of ‘01’ is checked as a check digit. When it is not correct, an error occurs.

❏ When the next data of ‘01’ is fewer than 14 digits, a check digit is not checked. 

(Unlike GS1-128, the check digit is not automatically calculated, nor replaced with ‘*.’ When ‘*’ is specified, ‘*’ is ignored, and the rest of the data is shifted by 1 digit.)

❏ Specify the special character using the following format.

Control Character ASCII HRI Character

FNC1 {1 Space is printed.

Left parenthesis for the application identifier ( '(‘ is printed.

Right parenthesis for the application identifier ) ‘)’ is printed.

‘*’ {* Error

Skipped character * Not printed.

Printing method

Specify the selected barcode font, specified point and language to the printing data, and then print it.

The font size of the barcode can not be changed by [Specified Point] value. The barcode is not printed when other values are selected.

Chapter 5 Setting the Printer Driver

(1)

(2)

(3)

(4)

(5)

Printing the barcode in cyan only

When the printed barcode is difficult to read, make settings to print it in cyan only.

The barcode may not be read depending on your environment. Check it before using.

Select [Advanced] in [Print Settings]-[Color Corrections] in [General] tab.

Click the [Advanced] button.

“Advanced” screen is displayed.

Select [Disable Color Correction].

Check [Print barcodes and 2D symbols in cyan only].

Click the Close] button.

2D Symbol Font Settings

The printer driver has the built-in 2D symbol font. 2D symbol printing is available if the 2D symbol is not created on the application side.

Setting the 2D Symbol font

2D symbol printing settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab.

Change settings of the following.

• Display: Select [2D Symbols].

• Font Name: Input an arbitrary character string. ASCII characters only.

• Type: Select a 2D symbol type. The displayed items are changed accordingly.

• Rotation Settings: Select a setting when printing the 2D symbol rotated by the specified rate.

• Hexadecimal Entry Mode: 

Turn on the check box when the data for 2D symbol is specified on Hexadecimal Entry Mode.

Chapter 5 Setting the Printer Driver

• Composite: Turn on the check box to print the 2D symbol with a composite symbol.

Separate the data specified to a composite symbol and a 2D symbol with “\ |” or “| \”. Describe the data in the order of the composite symbol and the 2D symbol. Example: 1234567890\ |012345678905

• Use a Quiet Zone: Leaves a blank margin around 2D symbols.

The 2D symbol printing position is moved based on the amount of margin.

Make settings of the following items according to the selected [Type].

• PDF417

Item Description

Module Width Makes settings of the module width for PDF417.

Module Height Makes settings of the module height for PDF417 by the ratio to the module

width.

Column Input the number of columns for PDF417.

Step Enter the number of steps for PDF417.

Truncation Symbol Turn on this check box when making a symbol without the stop code.

Error Correction Level Select an error correction level for PDF417. The data can be read even if

the part of the symbol is broken, and restoration ratio becomes higher for bigger numbers.

•QRCode

Item Description

Model Select a QRCode model.

Module Select the width of cell (module) for QRCode.

Version Specify the version for QRCode. The number of characters that can be

converted into 2D symbols is different depending on the version of QRCode.

Error Correction Level Select an error correction level for QRCode. The data can be read if the

part of the symbol is broken and restoration ratio becomes higher in the order of level L, M, Q, H.

• MaxiCode

Item Description

Mode Select a MaxiCode mode. Turn on the check box of [Hexadecimal Entry

Mode] when selecting [Mode 2] or [Mode 3].

•GS1 DataBar

Item Description

Module Sets the module width for GS1 DataBar.

Num Of Chars Sets the maximum width for GS1 DataBar.

•AztecCode

Item Description

Type Select a mode for AztecCode.

Number of Layers Select the number of layers for AztecCode.

[Minimize]: Optimize the minimum number of layers automatically. [Specify the Size]: Change the number of layers specified by the value in the input box.

Cell Size Sets the cell (module) size for AztecCode.

Error Correction Area Specify the error correction area of AztecCode using of either the follow-

ing. The data can be read even if the part of the symbol is broken, and restoration ratio becomes higher for bigger numbers.

[Default Value]: Default value is 23%+3 code words.

[Specify a Percentage]: Specify the error correction area with a percentage value in the input box.

• DataMatrix

Item Description

Cell Size Makes settings of the cell (module) size for DataMatrix.

Number of Cells Makes settings of the number of cells for DataMatrix.

[Minimize]: Optimize the minimum number of cells automatically.

[Specify the Size]: Change settings to the selected size.

• DataMatrix(Rectangle)

Item Description

Cell Size Makes settings of the cell (module) size for DataMatrix.

Number of Vertical Cells

Number of Horizontal Cells

Specify the number of cells for DataMatrix in the vertical direction.

Specify the number of cells for DataMatrix in the horizontal direction.

[Minimize]: Optimize the minimum number of cells automatically.

[Specify the Size]: Change settings to the selected size.

Chapter 5 Setting the Printer Driver

❏ The following table shows the recommended value for the 2D symbol module.

• Recommended value for setting the barcode/2D symbol font (2D symbol of stack type)

Minimum Module

[by 360 dpi]

Adjust

Bar

Width

ANSI

Grade

Symbol Category

Quality

Status

D or

higher

ANSI

Grade

C or

higher

ANSI

Grade

B or

higher

• PDF417

•GS1 DataBar Stacked

•GS1 DataBar Stacked Omnidirectional

•GS1 DataBar Expanded Stacked

- : Not supported.

1 : Whether paper feed is performed during printing 2D symbol can be checked in [Display Media Feed

Position] - [Display Print Preview] in the Print Preview function. For this function, see "Print Preview" on

page 90

*2: Specify when using PDF417.

Plain Media, Plain Media Label

Fine Media, Fine Media Label, Synthetic Media Label, PET Film, Wrist Band

Speed No Paper

feed

With Paper feed

Quality No Paper

feed

With Paper feed

Speed No Paper

feed

With Paper feed

Quality No Paper

feed

With Paper feed

6 dot - -

4 dot - -

4 dot - (*2) -

4 dot - -

4 dot - (*2) -

• Recommended value for setting the barcode/2D symbol font (2D symbol of matrix type)

Minimum Cell Size

[by 360 dpi]

Symbol Category

•AztecCode

•QRCode

- : Not supported.

1 : Whether paper feed is performed during printing 2D symbol can be checked in [Display Media Feed

Position] - [Display Print Preview] in the Print Preview function. For this function, see "Print Preview" on

page 90

*2: Only QRCode is confirmed.

Plain Media, Plain Media Label

Fine Media, Fine Media Label, Synthetic Media Label, PET Film, Wrist Band

Quality

Speed No Paper feed 6 dot - -

With Paper feed 8 dot - -

Quality No Paper feed 6 dot - -

With Paper feed 8 dot - -

Speed No Paper feed 5 dot 6 dot

With Paper feed 6 dot 7 dot -

Quality No Paper feed 5 dot 6 dot

With Paper feed 6 dot 7 dot -

Status

ANSI

Grade

D or

higher

ANSI

Grade

C or

higher

ANSI

Grade

B or

higher

Click [Add].

The selected 2D symbol font is saved and the font name is added to the font list.

 The 2D symbol font can be registered up to 30.  The 2D symbol font setting can be overwritten by clicking [Save] after selecting the font

name from the font list and changing the setting.

 The 2D symbol font setting can be deleted by clicking [Delete] after selecting the font name

from the font list.

 Test print is executed according to the setting by clicking [Print] after inputting the text in the

box.

Chapter 5 Setting the Printer Driver

Specifying the 2D symbol data

See the following description to specify the 2D symbol data.

For the composite symbol and the HRI character, see "Specifying the barcode data" on page

PDF417

❏ Calculated automatically when the digit number and the line number are 0.

❏ To specify other number than 0, make sure the multiplication of the digit number and the line number is

under 928.

QRCode

❏ Size is determined by the specified version. If it does not fit in the specified version, it is changed automat-

ically to the appropriate version.

MaxiCode

❏ For Mode2 and Mode3, the header and the second message are omissible.

❏ Specify the special character as the following format.

Control Character Hexadecimal

SHIFT 0x7B, 0x53

CODE B 0x7B, 0x42

CODE C 0x7B, 0x43

FNC1 0x7B, 0x31

FNC2 0x7B, 0x32

FNC3 0x7B, 0x33

FNC4 0x7B, 0x34

GS1 DataBar Stacked /GS1 DataBar Stacked Omnidirectional

❏ Up to 13 digits of data can be specified.

❏ Do not specify the application identifier ‘01’ for the head of the data.

❏ A check digit need not to be attached to the data.

GS1 DataBar Expanded Stacked

❏ Multiple line symbol version of GS1 Databar Expanded. How to specify the data is the same as GS1

Databar Expanded. (For details, see

"GS1 DataBar Expanded" on page 78.)

AztecCode

❏ Supports the full range mode and the compact mode.

DataMatrix

❏ Supports the ECC200 versions - square and rectangular.

Printing method

Specify the selected 2D symbol font, specified point and language to the printing data, and print it.

The font size of the 2D symbol can not be changed by [Specified Point] value. The 2D symbol is not printed when other values are selected.

Printing the 2D symbol in cyan only

When the printed 2D symbol is difficult to read, make settings to print it in cyan only. For details, see "Printing the barcode in cyan only" on page 79.

Chapter 5 Setting the Printer Driver

Barcode and 2D Symbol Font Printing on .NET Environment

Since .NET Framework supports only True Type font and Open Type font, the barcode and 2D symbol font which are registered in the printer driver can not be printed from the application. Therefore, True Type font is replaced with barcode and 2D symbol font by using font replacement function of the printer driver. Barcode and 2D symbol fonts can be printed from the application under .NET Framework environment by this replacement function.

The name of the print data in the application remains as True Type font name, but changes to barcode and 2D symbol font when it is printed.

Font Replacement

Font Replacement is executed from [Font Replacement] on [Driver Utilities] tab.

Make the following setting.

• True Type font to be replaced

 Select [True Type Font].

• Font to replace

 Select barcode and 2D symbol font to replace.

Click [OK].

True Type font is replaced by barcode and 2D symbol font.

Printing barcode and 2D symbol

Sets specified number of point, language of the replaced True Type font by barcode and 2D symbol font to the print data.

 The number of point for barcode and 2D symbol is specified, check it from [Barcode and 2D

Symbol] on [Driver Utilities]. The barcode and 2D symbol can not be printed if a value other than those specified is set.

 The replaced True Type font can be used only for specifying barcode and 2D symbol, there-

fore, if the character other than specified is used can not be printed. Make sure to use True Type font that is not be used for other printing.

Chapter 5 Setting the Printer Driver

Functions of the Printer Driver

The printer driver has “Main”, “Page Layout”, “Driver Utilities” and “Maintenance And Utilities” tabs to change various settings and for adjustments.

[Main] tab

Favorite

Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Initial setting] is selected.

Print Settings

Makes setting of Media Type, Media Layout, Print Quality and Color Correction.

The user definition paper can be registered in Media Layout.

Select print quality from [Speed] [Quality] and the following is the resolution of the printing.

Paper type Print Quality

• Plain Media

• Plain Media Label

Other papers Speed 360 × 360

Speed 360 × 180

Quality 360 × 360

Quality 720 × 360

Resolution (dpi)

(Horizontal × vertical)

Paper Source/Saving Settings

Changes settings of Paper Source, Save Roll or Roll Paper Option setting.

Settings For Handling Paper After Print

Changes settings of auto-cut and paper feed setting after printing.

Makes settings of auto-cut and paper feed setting after printing when it is necessary. The check box is grayed out when it is not necessary (such as auto-cut for Receipt/Full-page Label).

Completion Beeper Setting

Changes settings of the buzzer setting after printing.

Ink Levels

Displays the remaining ink levels.

Print Preview

Paper feed position

With paper feed

If this function is checked, the print preview window is displayed when printing is performed from an application, allowing you to check the print result image before printing.

Displays the print preview before printing if this check box is turned on.

To improve 2D symbol scanning accuracy, we recommend no paper feed during 2D symbol printing.

The following items can be set in [Display Media Feed Position].

Setting Specification

Display Media Feed Positi on

Display Print Preview Displays the media feed position on the print preview

window. The default is set as “Display”.

Print Media Feed Position Prints the media feed position.

The default setting is set as "Not print".

Chapter 5 Setting the Printer Driver

[Page Layout] tab

Favorite

Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Initial setting] is selected.

Orientation

Changes settings of the printing direction (Portrait, Landscape, Rotate 180, Horizontal Flip).

Copies

Sets the number of prints.

Layout

Adjusts the printing position.

This is the adjustment for each printing job and different from [Print Start Position Adjustment] on [Maintenance And Utilities] tab. According to the paper specification (such as the color of black mark is light, etc.), this adjustment should be performed.

Platen Vacuum Manual Adjustment

When this is checked, [Change Vacuum Setting] becomes active. Clicking [Change Vacuum Setting] displays the [Platen Vacuum Manual Adjustment] screen to adjust the platen vacuum power. When it is unchecked, the default value of the vacuum power is set. In this case, it is not necessary for the user to make this adjustment since this is adjusted in the factory before shipping.

Watermark

By turning on this check box, the text or the graphics such as “Important” as a watermark is printed.

Since the watermark is printed in front of the printed data, a barcode cannot be read when the barcode and the watermark overlap each other.

The button is grayed out when [Save Roll] on [Main] tab is not set to “No Saving”.

[Driver Utilities] tab

Barcode and 2D Symbol

Changes various settings of barcode fonts and 2D symbol fonts. This is user definition information.

See "Barcode Printing" on page 67 each printing.

, "2D Symbol Font Settings" on page 80 for the procedure of

Font Replacement

Makes settings to replace True Type font to barcode and 2D symbol font under .NET environment.

Use this to print the barcode and 2D symbol font on .NET environment. One of True Type font is specified to use printing barcode and 2D symbol font.

Driver Preferences

Changes settings for various functions related to the printer driver (print speed or status).

EPSON Log File Settings

Changes settings for the saving method for quick analysis when the error occurs.

EPSON Status Monitor 3

The EPSON Status Monitor 3 window is displayed and the current printer status, ink level and error status can be checked.

Not displayed when [Use EPSON Status Monitor 3] on the [Driver Preferences] window is unchecked.

Monitoring Settings

Displays EPSON Status Monitor 3 when an error occurs.

Not displayed when [Use EPSON Status Monitor 3] on the [Driver Preferences] window is unchecked.

Notification Settings for Fatal Errors

Even when EPSON Status Monitor 3 is not being used, when a fatal error occurs in the printer, an error window can be displayed.

 Not displayed when [Use EPSON Status Monitor 3] on the [Driver Preferences] window is

unchecked.

 “An administrator, a member of Administrator Group, a user with raised privilege, and a

member of Windows XP Power User Group” can change the notification settings for fatal errors.

Import/Export Settings

Imports or exports all the settings on the printer driver as a file.

Chapter 5 Setting the Printer Driver

[Maintenance And Utilities] tab

Make the following settings to the printer.

Post-Printing Verification Settings

Changes settings of operation, registration of invalid images to the documents, test printing of invalid images at missing dots.

Following are the modes for operation setting when Post-Printing Verification Settings.

• Anti-missing Color Mode: Executes cleaning when two or more dots are missing side by side in the paper feed direction, or three or more dots are missing arbitrarily.

• Anti-missing Read Mode: Executes a head cleaning when any dot is missing.

• High Reliability Mode (Reprint) / Economy Mode for Low Print Volume (Reprint): When dot missing occurs, the EPSON Status Monitor 3 is displayed. Select the next operation from [Restart printing] (printing the next data) and [Reprint] (reprinting after dot missing is resolved by the auto head cleaning.)

• High Reliability Mode (Void Image Reprint) / Economy Mode for Low Print Volume (Void Image Print): Prints the image that indicates dot missing and reprints the same data when any dot is missing. Cuts and prints the top of the void images if the paper height is less than one inch.

 The button for [High reliability mode (Void Image Test Print)] or [Economy Mode for Low Print

Volume (Void Image Print)] on [Driver Preferences] is grayed out when [Use EPSON Status Monitor 3] on [Driver Preferences] of [Driver Utilities] is not selected.

 The dots may be missing due to mis-reading when “Anti-missing Color Mode” is selected. It

is recommended to use “Anti-missing Read Mode” or “High Reliability Mode” to avoid such dot missing from mis-reading.

Notification Settings

Makes settings of the buzzer on/off, the printer status utility notification at the ink low status and the paper type error notification when such error occurs.

Panel Button Settings

Among the panel buttons on the printer, enable/disable the FEED button and the CUT button.

Media position detection

Changes the media position detection setting based on the type of paper.

The paper error occurs when the printer setting is not matched with the paper type and printing can not be performed. See

"Replacing the Paper" on page 131 for details about this adjustment.

Media Loading Settings

Changes settings of the paper set operation and auto-cut function when powering on and closing the cover.

Sensor Adjustment

The threshold for the sensor can be adjusted when the sensor does not detect the label gap and black mark for the paper to be used.

Manual Head Cleaning

Head cleaning can be performed. The result of the head cleaning can be checked by the nozzle check pattern printing.

See "Manual Head Cleaning" on page 153 cleaning.

for the operating procedure of the Manual head

Nozzle Check

Prints a nozzle check pattern to check if any nozzle is clogged or not.

Media Feed Position Adjustment

Performs the paper feed adjustment for the cut position and the print position. Make this adjustment when the cut/print position is not aligned.

Print Head Alignment

Adjusts misalignment of vertical lines, barcodes and paper feed during bi-directional printing.

This is to check the adjustment value by using Die-cut Label Roll paper included in the product package. It is not necessary for the user to make this adjustment since this is adjusted in the factory before shipping.

Print Reference Adjustment

Adjust the top of form position and print start position by using the roll paper included in the product package. Normally it is not necessary for the user to make this adjustment since this is adjusted in the factory before shipping.

Operating Time Settings

Set the time to wait for data, or platen vacuum operation to pause.

Setting the Printer Driver

The following functions can be set on the printer driver.

Printer setting

• Post-Printing Verification Settings

• Notification Settings

• Media Loading Settings

• Media Position Detection

• Panel Button Settings

• Sensor Adjustment

Driver setting

• Setting for EPSON Status Monitor 3

• Settings For Handling Media After Print

Chapter 5 Setting the Printer Driver

Post-Printing Verification Settings

The following are the modes when Post-Printing Verification Settings. ([Anti-missing Read Mode] is set as a default setting. The user does not need to change the setting when using in the default setting.)

• High Reliability Mode (Void Image Print)

• High Reliability Mode (Reprint)

• Economy Mode for Low Print Volume (Void Image Print)

• Economy Mode for Low Print Volume (Reprint)

• Anti-missing Read Mode

• Anti-missing Color Mode

"Post-Printing Verification Settings" on page 19 for details of each mode.)

(See

Setting the mode

Turn the printer on.

Display the printer driver window.

(See "How to Use the Printer Driver" on page 63 for how to display the driver window.)

Select [Maintenance And Utilities] tab and click [Post-Printing Verification

Settings].

The [Post-Printing Verification Settings] window is displayed. Select [Post-

Printing Verification Settings] and click [Next].

Select the setting mode. After selecting the mode, click [OK].

Setting is completed. Click [OK] to finish.

Chapter 5 Setting the Printer Driver

Void image registration

Specifies the print image on High Reliability Mode (Void Image Print) or Economy Mode for Low Print Volume (Void Image Print) when dots are missing. The default void printing is all-in-black printing with height of 25.4 mm and user can change this to another image file.

Turn the printer on.

Display the printer driver window.

(See "How to Use the Printer Driver" on page 63 for how to display the driver window.)

Select the [Maintenance And Utilities] tab and click [Post-Printing Verifica-

tion Settings].

The [Post-Printing Verification Settings] window is displayed. Select [Void

Image Registration] and click [Next].

Click [Browse] to select the image to print. Click [Register] to register the

image to print.

Click [Cancel] to terminate without performing the [Void Image Registration].

A bitmap image of 737 pixel width and 78 pixel to 180 pixel height can be registered as a void image.

The void image registration is completed. Click [OK].

Chapter 5 Setting the Printer Driver

Void image test print

Perform a test print of the image to print when dot missing occurs in the High Reliability Mode (Void Image Print) or Economy Mode for Low Print Volume (Void Image Print).

Turn the printer on.

Display the printer driver window.

(See "How to Use the Printer Driver" on page 63 for how to display the driver window.)

Select the [Maintenance And Utilities] tab and click [Post-Printing Verifica-

tion Settings].

Select [Void Image Test Print] and click [Next].

Click [Test Print] to start test print.

Click [Cancel] to terminate without performing test print.

Click [OK] to finish the test print.

100

Epson TM-C3400-LT Technical Reference Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

For Safety

Key to Symbols

Cautions for Regarding Installation

Cautions for the Power Source

Cautions for Using

About this Manual

Aim of the Manual

Manual Content

Contents

Overview and Basic Operations

Features

Accessories

Function

Post-Printing Verification Settings

When an Unrecoverable Missing Dot Occurs

Parts Name and Function

Front

Back

Basic Operations

Power On/Off

Turning On/Off the Power of the Printer

Touch Panel Operations

Printer status

Verifying the Ink Level

Ink Cartridge Replacement Procedure

Replacing the Paper

Ejection Angle of Printed Paper

Printer Buttons

Setup

Flow of Setup

Installing the Printer

Installation

Connecting the Cable

Connecting LAN cable

Connecting power cord

Connecting a Barcode Reader

Loading the Paper

Initial Settings

Loading the Ink Cartridge

Attaching/Adjusting the Paper Ejection Tray

Preinstalled OS Information

Preinstallation Information

HDD version

Recovery

Items to Verify Beforehand

Procedure

Utility

Printer power ON/OFF

TM-C3400LT Utility

Printer status

Printer power and backlight brightness control

Touch Panel Utility

Setting

Calibration

Setting the Printer Driver

How to Use the Printer Driver

How to Display the Printer Driver

Registering User Defined Media

Favorite Setting

Information for User Definition

Barcode Printing

2D Symbol Font Settings

Barcode and 2D Symbol Font Printing on .NET Environment

Functions of the Printer Driver

Setting the Printer Driver

Post-Printing Verification Settings