Epson TM-C3400BK Technical Reference Guide

Technical Reference Guide

Describes features and general specifications for the product.

Describes setup and installation of the product and peripherals.

Describes how to control the printer and necessary information when you develop applications.

Describes how to handle the product.

Describes to administrator for necessary information to administer TM-C3400BK in the system such as distributing driver or installing new printer or replacing the printer.

Product Overview

Setup

Application Development Information

Handling

Maintenance of the TM-C3400BK

M00047801

Rev.B

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.

• The contents of this document are subject to change without notice. Please contact us for the latest information.

• While every precaution has taken in the preparation of this document, Seiko Epson Corporation assumes no responsibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Trademarks

EPSON is a registered trademark of Seiko Epson Corporation.

Exceed Your Vision is registered trademarks or trademarks of Seiko Epson Corporation.

Microsoft tered trademarks of Microsoft Corporation.

All other trademarks are the property of their respective owners and used for identification purpose only.

®, Windows®, Windows Vista®, Windows Server®, Visual Basic®, Visual C++®, and Visual C#® are regis-

The Ethernet model of this product includes software developed by the University of California, Berkeley, and its contributors.

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the

following carefully before handling the product.

You must follow warnings carefully to avoid serious bodily injury.

WARNING

Provides information that must be observed to prevent damage to the equipment or loss of data.

CAUTION

 Possibility of sustaining physical injuries.  Possibility of causing physical damage.  Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Provides important information and useful tips.

Warnings

WARNING

 To avoid risk of electric shock, do not set up this product or handle cables during

a thunderstorm

 Be sure to use the power cable complied with safety standards with a PE (power

earth) terminal on the plug, and make sure to ground the product before use. 

Ignoring this may result in severe shock.

 Never insert or disconnect the power plug with wet hands.

Doing so may result in severe shock.

 Handle the power cable with care.

Improper handling may lead to fire or electric shock.

 Do not modify or attempt to repair the cable.  Do not place any heavy object on top of the cable.  Avoid excessive bending, twisting, and pulling.  Do not place the cable near heating equipment.  Check that the plug is clean before plugging it in.  Be sure to push the plug all the way in.

 Be sure to use the specified power source.

Connection to an improper power source may cause fire or shock.

 Do not place multiple loads on the power outlet.

Overloading the outlet may lead to fire.

 Shut down your equipment immediately if it produces smoke, a strange odor, or

unusual noise.

Continued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice.

 Never attempt to repair this product yourself.

Improper repair work can be dangerous.

 Never disassemble or modify this product.

Tampering with this product may result in injury or fire.

 Do not allow foreign matter to fall into the equipment.

Penetration by foreign objects may lead to fire.

 If water or other liquid spills into this equipment, do not continue to use it.

Continued use may lead to fire. Unplug the AC cable immediately and contact your dealer or a Seiko Epson service center for advice.

 If you open the DIP switch cover, be sure to close the cover and tighten the screw

after adjusting the DIP switch.

Using this product with the cover open may cause fire or electric shock.

Cautions

CAUTION

 Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage or fire.

 Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage or fire.

 Be sure to set this equipment on a firm, stable, horizontal surface.

The product may break or cause injury if it falls.

 Do not use this product in locations subject to high humidity or dust levels.

Excessive humidity and dust may cause equipment damage or fire.

 Do not place heavy objects on top of this product. Never stand or lean on this

product.

Equipment may fall or collapse, causing breakage and possible injury.

 Do not use aerosol sprayers containing flammable gas inside or around this

product.

Doing so may cause fire.

 Do not use this product in the presence of silicon gas (silicon adhesive, silicon

oil, silicon powder, etc.) including siloxane and of malignant gas (nitric acid, hydrosulfuric, ammonia, chlorine, etc.).

Doing so may cause a product failure in a short time.

 To ensure safety, unplug this product before leaving it unused for an extended

period.

 Do not remove the ink cartridge during transportation of the printer.

Restriction of Use

When this product is used for applications requiring high reliability/safety such as transportation

devices related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety

devices etc.; or functional/precisio

consideration to including fail-safes and redundancies into your design to maintain safety and total

system reliability.

n devices etc., you should use this product only after giving

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of POS

systems and development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1

Chapter 2 Setup

Chapter 3 Application Development Information

Chapter 4 Handling

Chapter 5 Maintenance of the TM-C3400BK

Product Overview

■ For Safety .............................................................................................................................. 3

Key to Symbols........................................................................................................................................3

Warnings.................................................................................................................................................. 4

Cautions ..................................................................................................................................................5

■ Restriction of Use.................................................................................................................. 5

■ About this Manual................................................................................................................ 6

Aim of the Manual .................................................................................................................................6

Manual Content.....................................................................................................................................6

■ Contents................................................................................................................................ 7

Product Overview........................................................................11

■ Features............................................................................................................................... 11

■ Product Configuration........................................................................................................ 13

Models ...................................................................................................................................................13

Color ......................................................................................................................................................13

Accessories ...........................................................................................................................................13

■ Parts Name and Function.................................................................................................. 14

Power Switch .........................................................................................................................................16

Power Switch Cover .............................................................................................................................16

Button.....................................................................................................................................................17

LED..........................................................................................................................................................17

Connectors ...........................................................................................................................................18

Paper ejection tray ..............................................................................................................................18

■ Status/Error Indications...................................................................................................... 19

■ Post-Printing Verification Settings...................................................................................... 21

When an Unrecoverable Missing Dot Occurs ...................................................................................24

■ Software .............................................................................................................................. 25

■ Product Specifications....................................................................................................... 27

Hardware Requirements......................................................................................................................29

Printing Specifications ..........................................................................................................................30

Paper Specifications ............................................................................................................................31

Print Area and Cutting Position...........................................................................................................44

Paper Ejection Tray...............................................................................................................................51

Ink Cartridge .........................................................................................................................................51

Electrical Characteristics .....................................................................................................................52

Reliability................................................................................................................................................53

Environmental Conditions....................................................................................................................54

External Dimensions..............................................................................................................................55

Power Supply Unit (PS-180) ..................................................................................................................56

■ Restrictions.......................................................................................................................... 57

Setup.............................................................................................59

■ When You Use This Product for the First Time ................................................................... 59

■ Flow of Setup....................................................................................................................... 60

■ Installing the Printer............................................................................................................ 61

Important Notes on Installation ..........................................................................................................61

■ Connecting the Power Supply Unit (PS-180).................................................................... 62

Connecting the AC Cable..................................................................................................................62

■ Loading/Replacing the Ink Cartridge.............................................................................. 63

■ Connecting the Printer to the Host Computer ................................................................. 65

For USB Model .......................................................................................................................................65

For Ethernet Model ...............................................................................................................................66

■ Installing the Driver............................................................................................................. 67

Installation using Easy setup ................................................................................................................67

■ Setting the DIP Switches..................................................................................................... 74

Setting Procedure.................................................................................................................................74

Function of the DIP Switches ...............................................................................................................75

■ Loading/Replacing the Paper .......................................................................................... 76

Loading/Replacing the Roll Paper .....................................................................................................76

Loading/Replacing Fanfold Paper.....................................................................................................86

■ Attaching/Adjusting the Paper Ejection Tray .................................................................. 95

■ Attaching the Power Switch Cover................................................................................... 97

■ Setting the Printer Driver .................................................................................................... 99

Post-Printing Verification Settings ........................................................................................................99

Notification Settings............................................................................................................................106

Media Loading Settings.....................................................................................................................108

Media Position Detection ..................................................................................................................110

Panel Button Settings .........................................................................................................................111

Sensor Adjustment ..............................................................................................................................113

Setting EPSON Status Monitor 3.........................................................................................................115

Setting the Post-Printing Movements................................................................................................121

Application Development Information.................................... 125

■ Overview........................................................................................................................... 125

■ Printer Driver...................................................................................................................... 126

■ Sample Program............................................................................................................... 127

■ EpsonNet SDK ................................................................................................................... 129

Environmental Setting for EpsonNet SDK..........................................................................................129

INKSIDMSTATUS_02 structure ..............................................................................................................130

■ Utilities and Manuals........................................................................................................ 131

Download............................................................................................................................................133

■ Printer Driver and Utility Function List.............................................................................. 134

Network Setting of the Printer ...........................................................................................................135

Setting the Printer ...............................................................................................................................139

Acquiring Printer Status ......................................................................................................................141

■ Application Specification to Develop............................................................................ 142

Character Size to Print .......................................................................................................................142

Print Barcode / 2D Symbol Data on the Graphic Data.................................................................142

When Extremely High Reliability and Safety are Required ............................................................142

Handling ..................................................................................... 143

■ Replacing the Ink Cartridge ........................................................................................... 143

■ Replacing the Paper........................................................................................................ 145

Replacing the Roll Paper...................................................................................................................145

Replacing the Fanfold Paper............................................................................................................147

■ Ejection Angle of Printed Paper...................................................................................... 149

■ Removing Jammed Paper .............................................................................................. 150

For Roll Paper ...................................................................................................................................... 150

For Fanfold Paper ...............................................................................................................................151

■ How to Use the Printer Driver........................................................................................... 153

How to Display the Printer Driver.......................................................................................................153

Registering User Defined Media .......................................................................................................155

Favorite Setting ................................................................................................................................... 156

Information for User Definition ...........................................................................................................159

Barcode Printing ................................................................................................................................. 160

2D Symbol Font Settings.....................................................................................................................172

Barcode and 2D Symbol Font Printing on .NET Environment.........................................................179

Functions of the Printer Driver ...........................................................................................................181

■ Uninstalling the Printer Driver........................................................................................... 188

■ Setting Check Modes ...................................................................................................... 191

Self-test Mode .....................................................................................................................................191

Status Sheet Printing (Ethernet model only) ....................................................................................193

■ Cleaning the Printer ......................................................................................................... 194

Cleaning the Printer Case .................................................................................................................194

Manual Head Cleaning.....................................................................................................................194

Manual Head Cleaning during printing ..........................................................................................195

Nozzle Check ......................................................................................................................................195

■ Cleaning the Autocutter.................................................................................................. 196

■ Changing the Interface for Ethernet Model .................................................................. 197

■ Removing the AC Adapter.............................................................................................. 199

Removing the AC Adapter ...............................................................................................................199

Installing the AC Adapter ..................................................................................................................200

■ Preparing for Transport..................................................................................................... 201

■ Troubleshooting ................................................................................................................ 202

Lighting and Flashing the Error LED...................................................................................................202

Maintenance of the TM-C3400BK ............................................203

■ Necessary Information for an Administrator of the Printer........................................... 204

Printer Driver Functions.......................................................................................................................204

Destination for the Printer Driver Setting ..........................................................................................205

Printer Setting ......................................................................................................................................206

Installing Multiple Printer Drivers in One Client Computer .............................................................207

Using One Network Printer with Multiple Client Computers ..........................................................211

Updating the Printer Driver ................................................................................................................211

Printer Driver cannot be Installed (Windows 2000).........................................................................212

Printer Driver is Already Installed (Windows 2000)...........................................................................212

■ Distributing the Printer Driver and Setting the Printer .................................................... 213

Utility .....................................................................................................................................................213

Preparation for the Administrator .....................................................................................................214

Setup Procedure.................................................................................................................................218

Examples of Usage .............................................................................................................................219

■ Maintenance.................................................................................................................... 228

Adding a Client Computer (for the Ethernet Model).....................................................................228

Adding a Printer..................................................................................................................................229

Adding a paper type/changing the print setting ..........................................................................230

Replacing the Printer .........................................................................................................................230

■ Managing the Printer ....................................................................................................... 233

Monitoring the Network Printer .........................................................................................................233

■ For Inquiries....................................................................................................................... 234

Chapter 1 Product Overview

Product Overview

This chapter describes features and specifications of the product.

Features

The TM-C3400BK is a Monochrome Ink Jet Label Printer that offers high speed easy operability and

high reliability required for on-demand label printing.

Printing

•High-speed printing

 92 mm/s (printing width 56 mm, 360 dpi × 180 dpi, bi-directional printing)  47 mm/s (printing width 56 mm, 360 dpi × 360 dpi, bi-directional printing)

The print speed is different depending on the resolution and the printing width.

•Resolution

 Print resolution: Plain Media, Plain Media Label 360 dpi × 180 dpi, 360 dpi × 360 dpi

: Others 360 dpi × 360 dpi, 720 dpi × 360 dpi

dpi: dots per 25.4 mm (dots per inch)

 Each dot has 4 gradations

•Supports printing on various types of paper

 Roll paper, Fan-fold paper  Receipt, Black Mark Receipt, Full-page Label, Die-cut Label, Black Mark Die-cut Label

(Detects positions of black marks and gaps between labels)

 Plain Media, Plain Media Label, Fine Media, PET Film, Synthetic Media Label

•System to prevent ink from smearing out of the printable area such as on the backing paper of Die-

cut Label.

•System to prevent missing read or missing color caused by missing dots.

Handling

•Replacing the roll paper and the ink cartridge can be done only by operation in the front.

•Easy drop-in paper loading

•Multiple printed sheets can be stored in the paper ejection tray. The paper ejection tray cannot

store multiple sheets of roll paper.

Reliability

•Pigment ink for excellent light-fastness and water-resistance.

•High reliability system to prevent missing dots with auto nozzle check system installed.

Software

•Windows® printer driver is available.

•The printer driver has the built-in barcode font, and available from .NET application.

•Reprint function allows printing to the page that was not printed after solving paper jam error or

an error of paper out.

•The printer status can be obtained in network environment by EpsonNet SDK.

(SDK is provided as API to make original application for obtained printer status.)

•Dedicated sample program using EpsonNet SDK is prepared.

Development languages are as follows.

 Microsoft Visual Basic .NET  Microsoft Visual C#  Microsoft Visual C++  Microsoft Visual Basic 6.0

* The Microsoft .Net Framework is the window developer platform that connects the information,

people, system and devices.

Others

•Detects black marks and gaps between labels (for Die-cut Label)

•Auto-cutter

•Buzzer

Product Configuration

Models

• USB model (USB 2.0 high speed)

•Ethernet model (100 Base-TX/10 Base-T)

Color

Chapter 1 Product Overview

White (ENN8.5)

Accessories

Unpacking

• Roll paper (for checking initial movement)

•Ink cartridge (Model number: SJIC20P(K))

• Paper ejection tray

•Power switch cover

• Paper feed guide (for fanfold paper: attached on the rear of the fanfold paper cover)

•AC Adapter (PS-180 [Model: M159B/M159D])

•AC cable

• USB cable (USB model only)

•Instruction sheet

• User’s Manuals (for printer and AC adapter)

 The AC adapter is embedded in the printer.  The AC cable may not be included with the printer.  Printer Drivers and utilities are not included with this product. Download them from the

home page of Seiko Epson Corporation.

Parts Name and Function

Roll paper cover

Powe r switch

Paper ejection table

Ink cartridge cover

Release lever

Paper ejection guide

Paper ejection tray

Control panel

Paper ejection guide lock

Power switch cover

Power LED

FEED button

Error LED Ink LED

Paper LED

CUT button

Front

Control panel

Back

Fanfold paper cover

Fanfold paper guide

Paper feed guide

Power connector

USB connector

Cable hook

Inlet (AC Adapter)

AC Adapter

Power connector

Status sheet button

Ethernet Connector

Connector cover

Cable hook

Inlet (AC Adapter)

AC Adapter

Connector (lower rear)

USB Model

Chapter 1 Product Overview

Ethernet Model

Power Switch

Before turning on the printer, be sure to check that the AC adapter is connected to the power supply.

CAUTION

When DIP switch 1 is OFF:

•Press the POWER switch to turn ON the printer power.

•When the power is already ON, press and hold the POWER switch for approximately 3 seconds to

turn the printer power OFF.

When DIP switch 1 is ON:

When the power is already ON, press and hold the POWER switch for approximately 3 seconds to

reset the printer.

The printer power cannot be turned ON or OFF by using the POWER switch. In such cases, use the

AC circuit breaker to turn the printer power ON or OFF.

Check that the printer is not operating before turning OFF the power.

"Setting the DIP Switches" on page 74 for DIP switch setting.

See

Power Switch Cover

Attaching the power switch cover prevents accidental pressing of the power switch.

 To prevent the power switch from being pressed:

Attach the power switch cover as it is (without punching a hole in it).

 To prevent the power switch from being pressed unless a long, thin object is pressed into a hole in the power

switch cover: Attach the power switch cover after punching a hole in it.

"Attaching the Power Switch

WARNING

For details about attaching the power switch cover, see

Cover" on page 97

Be sure to change the DIP switch setting when you want to attach the power switch cover without punching a hole in it. (See

Make sure to pull out the AC cable if the printer is damaged when attaching the power switch cover. Using it as it is may cause a fire.

"Setting the DIP Switches" on page 74.)

Chapter 1 Product Overview

Button

FEED button

• Feeds the paper continuously when media position detection is set to “No Detection”.

 The paper is fed by 15 mm if FEED button is pressed once.  If the FEED button is held down, the paper is continuously fed until the button is released.

(6 seconds at a maximum)

• Feeds the paper to the print starting position when media position detection is set to “Detects

Black Marks” or “Detects Margins Between Labels”.

CUT button

• Feeds the paper to the first auto cut position on the next page and cuts the paper automatically

when media position detection is set to “No Detection”.

• Feeds the paper to the autocut position by detecting the gap between the black marks or labels and

he paper automatically when media position detection is set to “Detects Black Marks” or

cuts t

“Detects Margins Between Labels”.

Status sheet button (Ethernet model only)

Prints status sheet.

It is recommended to use Plain Media Roll paper with the width of 108 mm for printing the status

sheet.

 The media position detection setting is set on [Maintenance And Utilities] tab on the

printer driver.

"Status Sheet Printing (Ethernet model only)" on page 193 for the status sheet.

 See

LED

POWER (power) LED: Green

•Lights when the power is on.

•Lights off when the power is off.

•Flashes when the printer is operating (initializing, charging ink, head cleaning, Closing roll paper

cover, or printing) or in an error state.

ERROR (error) LED: Red

•Lights or flashes when the printer is offline.

•Lights off when the printer is normal operation (online).

INK (ink) LED: Red

•Flashes when the ink is low or waste ink in the in k cartridge is nearly full.

•Lights when it is time to replace the ink cartridge, when the ink cartridge is not installed or is not

correctly installed, and when waste ink in the ink cartridge is full.

•Lights off when ink in the ink cartridge is adequate.

PAPER (paper out) LED: Red

•Lights when the paper is not installed or is not correctly installed.

•Lights off when the paper is correctly installed.

 The INK LED does not flash even if the ink is low when the “LED Notification Setting at

Ink Low” is set not to appear on [Notification Settings] on [Maintenance And Utilities] tab of the printer driver.

 The printer status is also displayed with combination of lighting and flashing of LED’s.

"Status/Error Indications" on page 19 for details.

See

Connectors

All cables are connected to the connector on the lower rear of the printer.

•Power connector: Connects cable of the AC adapter. Connected when shipped from the

factory.

•USB Connector: Connects the printer with the host computer.

•Ethernet Connector: Connects the printer with the network.

•Inlet (AC Adapt

er): Connects the AC cable.

For details how to connect the interface and power supply connector, see "Connecting the

Printer to the Host Computer" on page 65

180)" on page 62.

and "Connecting the Power Supply Unit (PS-

Paper ejection tray

Installing the paper ejection tray enables you to accumulate printed paper temporarily in it.

 For how to attach the paper ejection tray, see

Tray" on page 95

 For maximum capacity for ejected paper of the paper ejection tray, see

Tray" on page 51.

"Attaching/Adjusting the Paper Ejection

"Paper Ejection

Paper may fall from the paper ejection tray due to a curl or the length of the paper.

Chapter 1 Product Overview

/ : Lights / : Flashes : Off —: No change

Status/Error Indications

The printer status is displayed with combination of lighting and flashing of LEDs.

When an error occurs, you can find out the cause and the remedy from the LED indication for the

error.

LED

Power Error Ink Paper

———

Status Remedy

Power o n

Powering o ff

Charging ink

Closing roll paper cover

Saving or printing data

The ambient temperature may be too low or too high. Turn OFF the printer power,

AID temperature error

Maintenance requirement The printer needs repair.

Unrecoverable nozzle

clogging error

(Missing Dot Acceptable

Print Mode)

Fatal error

Cutter error

and turn the printer ON in a location with an ambient temperature of 10 to 35 C. 

"Environmental

(See

Conditions" on page 54.

This condition occurs when turning on the printer after a fatal error resulting from unrecoverable nozzle clogging. In this mode, printing is performed even with a missing dot. The printer needs repair. (See

Unrecoverable Missing Dot Occurs" on page 24.

1. Turn the power off.

2. Open the roll paper cover and remove the jammed paper if any. (See

Jammed Paper" on page

)

150.

3. Turn the power on.

If the same error persists, the printer needs repair.

—

"When an

)

"Removing

)

LED

/ : Lights / : Flashes : Off —: No change

Power Error Ink Paper

—

——

Status Remedy

Set specified papers. (See

"Loading/Replacing the Paper" on page 76.)

When the specified paper is

Paper size error

Paper path error

Paper jam error

Paper type error

Ink end

Waste ink cartridge is full

Ink cartridge is not loaded

Ink cartridge is not loaded correctly

Ink cartridge cover is open Close the ink cartridge cover.

Ink cartridge is low

Waste ink cartridge is nearly full

Paper empty

Paper out error

Roll paper cover is open Close the roll paper cover.

Paper removal error

not available, cancel the print job from the spooler. If no print job is in the spooler, turn off and on the printer to recover from the error.

Set DIP switch 3 setting to paper feeding method in the printer driver. (See

DIP Switches" on page 74

Remove the jammed paper.

"Removing Jammed

(See

Paper" on page 150.

Set specified papers. (See

"Loading/Replacing the Paper" on page 76.)

Replace the ink cartridge with a new one. (See

the Ink Cartridge" on page

)

143.

Load the ink cartridge correctly. (See

Ink Cartridge" on page 143

The time to replace the ink cartridge is close. Prepare a new ink cartridge.

Set the papers. (See

"Replacing the Paper" on page 145

Remove the fanfold paper remaining. (See "For Fanfold

Paper" on page 151

"Setting the

)

"Replacing

"Replacing the

)

Chapter 1 Product Overview

Post-Printing Verification Settings

This product monitors dot missing periodically with the auto nozzle check system, and performs the

auto head cleaning if any dots are missing. Select from 6 modes that are available for different levels

of requirements for print quality and movement.

When extremely high reliability and safety are required, be sure to detect

application in addition to the printer driver setting. For the details, see "When Extremely High

Reliability and Safety are Required" on page 142

Sets this function from [Post-Printing Verification Settings] on [Maintenance And Utilities] of the

printer driver. The printer's Post-Printing Ve rification Settings can be checked using Self-test Mode.

For the details, see

• High Reliability Mode (Void Image Print)

Missing dots check is performed after printing each page to check that dot missing has not

occurred. When dot missing is detected, the Void Image Print is performed at the bottom of the

previous page. And after the dot missing is resolved by the auto head cleaning, reprinting star from the corresponding page.  The Void Image is printed in solid black by default; however, other image files can also be

registered. Since dots are missing for the page on which the Void Image is printed, take proper action such as discarding it.

• High Reliability Mode (Reprint)

Missing dots check is performed after pr

occurred. When dot missing is detected, the following screen of the EPSON Status Monitor 3 is

displayed. Select the next operation from [Restart printing] (printing the next data) and [Reprint]

(reprinting after dot missing is resolved by

"Self-test Mode" on page 191.

inting each page to check that dot missing has not

the auto head cleaning.)

dot missing using an

• Economy Mode for Low Print Volume (Void Image Print)

Missing dots check is performed after printing each page with removing the timer cleaning.

When dot missing (more than neighboring 2 dots missin g) is detected, the Void Image Print is

performed at the bottom of the previous page. And after the dot missing is resolved by the aut head cleaning, reprinting starts from the corresponding page.

The Void Image is printed in solid black by default; however, other image files can also be registered.

• Economy Mode for Low Print Volume (Reprint)

Missing dots check is performed after printing each page with removing the timer cleaning.

When dot missing (more than neighboring 2 dots m

3 is displayed. Select the next operation from [Restart printing] (printing the next data) and [Reprint] (reprinting after dot missing is resolved by the auto head cleaning).

When customer want to select this mode, do NOT uncheck [Use EPSON Status Monitor 3] of

iver Preferences] in [Driver Utilities] tab.

[Dr

• Anti-missing Read Mode

Does not perform missing dots check after printing each page, but checks missing dots while not printing.

issing) is detected, the EPSON Status Monitor

Chapter 1 Product Overview

• Anti-missing Color Mode

Does not perform missing dots check after printing each page, but checks missing dots while not

printing. Prevents missing colors due to missing dots on the condition with adjoining 2 dots in

above and below or 3 dots in all nozzles. Does not perform head cleaning to missing dots with less

than 2 dot

s that are not adjoining.

In the High Reliability Mode or Economy Mode for Low Print Volume, printing takes more time since the missing dots check is performed after printing each page.

 These functions do not guarantee a 100 percent prevention of dot missing.  Small amount of ink is used for detecting nozzle clogging.  The auto head cleaning is performed automatically after nozzle clogging is detected. Ink

is expended during the head cleaning.

 Nozzle clogging detect function cannot be disabled.  When you want to select [High Reliability Mode (Reprint)] or [Economy Mode for Low

Print Volume (Reprint)], do not uncheck [Use EPSON Status Monitor 3] of [Driver Preferences] in [Driver Utilities] tab.

When an unrecoverable missing dot occurs, the printer operates differently for each mode as shown

below.

High Reliability Mode

Post-Printing Verifica-

tion Settings

/ Economy Mode for Low Print

Vol ume

Anti-missing Color Mode

/ Anti-missing Read Mode

Number of Missing

Dots

Indications

Printer Usability

1 dot 2 or more dots

Maintenance

requirement

Maintenance

requirement



(Missing Dot Acceptable Print Mode*)

(The printer

needs repair)

adjoining dots

Maintenance

*For details on the Missing Dot Acceptable Print Mode, refer to

1 dot/2 dots

except for

requirement



"When an Unrecoverable Missing

Adjoining 2 dots

/3 or more dots

Maintenance

requirement

(The printer

needs repair)

Dot Occurs" on page 24.

When an Unrecoverable Missing Dot Occurs

The operator turns off and on the printer.

The printer starts up in the Missing Dot Acceptable Print Mode

(LED indication: page 19)

A fatal occurs (LED indication: page 19)

Missing dots check detects an unrecoverable missing dot.

When 1 dot of unrecoverable missing dot is detected with the Post-Printing Ve rification Settings for

the printer driver set to the High Reliability Mode /Economy Mode for Low Print Vol ume /Anti-

missing Read Mode, the printer becomes in fatal error status. To continue printing, turn off and on

the printer and chang

e the mode to the Missing Dot Acceptable Print Mode.

In the Missing Dot Acceptable Print Mode, it takes long to complete printing because missing dots

check is performed after printing each page. The EPSON Status Monitor 3 appears each time of

printing until the missing dot error is resolved. (The window may not appear depending on the

printer dr

iver version.)

 In the Missing Dot Acceptable Print Mode, EPSON Status Monitor 3 is displayed even if

[Use EPSON Status Monitor 3] is not selected in [Driver Preferences] from the [Driver Utilities] tab.

 When 2 or more dots of unrecoverable missing dot is detected in the Missing Dot

Acceptable Print Mode, maintenance is requested and the printer needs repair.

Software

Va rious utilities are provided to system administrators and application developers.

For details on how to get the software, see

Purpose Name Specifications

Printer Driver Installs printer driver and executes port setting.

Installing the printer driver

Monitoring the printer EPSON Status Monitor 3

Distributing the printer driver and setting

Easy setup

Install Assistant

"Download" on page 133.

Installs printer driver, executes port setting and network setting of the printer.

Displayed on front of the application while printing. Installed simultaneously with the printer driver, and selects from enable or disable.

(The default setting when installed: Disable)

Creates an install package file for installing and setting the printer driver and executing the port setting.

The computer with activating the install package file automatically executes installing the printer driver, setting the printer driver and executing port setting. The printer setting is not executed.

Creates an install package for each printer for the network printer.

Chapter 1 Product Overview

Replacing the USB model

Printer Setting

USB Replacement Service

Executes printer setting. Creates a setting file and applies it simultaneously to a number of printers.

“Printer Setting” can not be executed in computer without installing the printer driver.

Service installed as a resident program on the computer When the TM-C3400BK is replaced for service or other reason, this detects the printer connection and automatically changes the output printer of the printer driver. This allows the printer to be replaced without changing settings in the application. (The printer is not replaced if a port is specified for the application output destination. The printer is only replaced if the printer driver is specified.)

There is no need to change the USB serial number of the TM-C3400BK before replacement.

Purpose Name Specifications

The user can check status of Epson printer on

Epson Monitoring Tool

EpsonNet Config

Administering the network printer

WebConfig

(Function of the printer)

network with this. The setting can not be executed.

The user can check and executes the network printer.

Applies it simultaneously to a number of printers.

The user can execute and check the network information of the printer by entering IP address of the printer to address bar of the Web browser.

One printer can be set and checked.

This can not be used for the printer with default condition since IP address is not available.

Developing the application

EpsonNet SDK

Sample Program

The software development kit for monitoring the printer via network.

This is the sample programs for using TM-C3400. (Visual Basic .NET and Visual C++ is prepared for all programs. Visual Basic 6.0 and Visual C# is prepared for some programs.)

Chapter 1 Product Overview

Product Specifications

Printing method Serial ink jet, dot matrix

Paper feed Forward and reverse friction feed

Autocutter Cutting method By separated-blade scissors

Auto-cut type Full cut

Graphic resolution 360 dpi × 180 dpi, 360 dpi × 360 dpi, 720 dpi × 360 dpi

Print speed 92 mm/s {3.82"/s} (printing width 56 mm, 360 dpi × 180 dpi)

82 mm/s {3.23"/s} (printing width 72 mm, 360 dpi × 180 dpi)

The print speed is different depending on the resolution and the printing width.

Paper

"Paper

(See

Specifications" on page 31

details)

Ink cartridge

(See details.)

Interface USB model USB 2.0 high speed

Barcode/ two-dimensional code printing

for

"Ink Cartridge" on page 51 for

Type Plain Media, Plain Media Label, Fine Media, PET Film, 

Synthetic Media

Classification Receipt, Black Mark Receipt, Full-page Label

Die-cut Label, Black Mark Die-cut Label

Form Roll paper, Fanfold paper

Dedicated ink cartridge [Model: SJIC20P(K)]

Color of ink: Black

Ethernet model Ethernet (100 Base-TX/10 Base-T)

USB 2.0 high speed (For the Ethernet model, USB connection is also available. Ethernet connection and USB connection cannot be used simultaneously.)

Barcode identification rate ANSI rank D (based on Seiko Epson Corporation standard)

UPC-A, UPC-E, JAN 8 (EAN 8), JAN 13 (EAN 13), Code 39, ITF, Codabar, Code 93, Code 128, GS1-128, GS1 DataBar Omnidirectional, GS1 DataBar Truncated, GS1 DataBar Limited, GS1 DataBar Expanded

Two-dimensional code printing

Power supply AC 100 to 240 V

PDF417, QR code, Maxi Code, S1 DataBar Stacked, GS1 DataBar Stacked Omnidirectional, GS1 DataBar Expanded Stacked, Composite Symbology, DataMatrix, Aztec

AC adapter PS-180 (Model: M159B/M159D)

Temperatures/ humidity

(See

"Environmental Conditions" on page 54

details.)

Overall dimensions (H × W × D) 261 × 255 × 275 mm {10.27 x 10.08 x 10.82"} 

Weight (mass) Approximately 10.0 kg {22.05 lb}

for

Printing 10 to 35 C {50 to 95 F}, 20 to 80 %RH (no condensation)

Storage When packed (ink not loaded): -20 to 60 C {-4 to 140 F}, 

5 to 85 %RH (no condensation)

-20C or 60 C {-4 F or 140 F}: up to 120 hours

Ink loaded: -20 to 40 C {-4 to 104 F}

-20C {-4 F}: up to 120 hours 0 to 30 C {32 to 86 F}: up to 6 months 40C {104 F}: up to a month

(excluding protrusions)

(Except for ink cartridge, roll paper, paper ejection tray)

Chapter 1 Product Overview

Hardware Requirements

OS Microsoft Windows 10 (32 bit/ 64 bit)

Microsoft Windows 8.1 (32 bit/ 64 bit)

Microsoft Windows 8 (32 bit/ 64 bit)

Microsoft Windows 7 SP1 (32 bit/ 64 bit)

Microsoft Windows Vista SP2 (32 bit/ 64 bit)

Microsoft Windows XP SP3 (32 bit)

Microsoft Windows XP SP2 (64 bit)

Microsoft Windows 2000 SP4 (32 bit)

Microsoft Windows Server 2008 R2 SP1

Microsoft Windows Server 2008 SP2 (32 bit/ 64 bit)

Microsoft Windows Server 2003 R2 SP2 (32 bit/ 64 bit)

Computer Must support the following computers that run the above operating

systems.  PC/AT compatible

CPU Computers with a processor of 1 GHz or better are recommended.

Intel Pentium/Celeron series, AMD Athlon/Duron family, or processors that are compatible with these are recommended.

RAM 256 MB or larger is recommended

(For Windows 2000)

512 MB or larger is recommended (For Windows 10/ Windows 8.1/ Windows 8/ Windows 7/ Windows Vista/

Windows XP /Windows Server 2008 and Windows Server 2003)

HDD Free space must be 250 MB or larger

 The minimum requirements of the above system may not satisfy the minimum requirements

of the OS. In this case, satisfy the minimum requirements of the OS.

 The printers on the network is supported up to 64 printers. In that case, if the minimum

requirements above are not met, the printer may not be able to come up to its standard.

Printing Specifications

Printable area

Print speed 360 × 180 dpi

Roll paper Minimum width 26 mm {1.02”}, 

Fanfold paper Minimum width 46 mm {1.81”}, 

(horizontal × vertical)

360 × 360 dpi (horizontal × vertical)

720 × 360 dpi (horizontal × vertical)

dpi: dots per 25.4 mm (dots per inch)

Maximum width 104 mm {4.09”}

Printing width 56 mm {2.20"} : 92 mm/s {3.62"/s}

72 mm {2.83"} : 82 mm/s {3.23"/s} 104 mm {4.09"} : 68 mm/s {2.68"/s}}

Printing width 56 mm {2.20"} : 47 mm/s {1.85"/s} 

72 mm {2.83"} : 42 mm/s {1.65"/s}  104 mm {4.09"} : 35 mm/s {1.38"/s}

Printing width 56 mm {2.20"} : 23 mm/s {0.91"/s}

72 mm {2.83"} : 21 mm/s {0.83"/s} 104 mm {4.09"} : 17 mm/s {0.67"/s}

+ 204 hidden pages