Epson TM-C3400 Technical Reference Guide

Technical Reference Guide

Describes features and general specications for the product.

Describes setup and installation of the product and peripherals.

Describes how to control the printer and necessary information when you develop applications.

Describes how to handle the product.

Describes to administrator for necessary information to administer TM-C3400 in the system such as distributing driver or installing new printer or replacing the printer.

Product Overview

Setup

Application Development Information

Handling

Maintenance of the TM-C3400

M00008312

Rev.M

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,

electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corpo-

ration.

• The contents of this document are subject to change without notice. Please contact us for the latest information.

• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no respon-

sibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for

damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of

this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly

comply with Seiko Epson Corporation’s operating and maintenance instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any

consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko

Epson Corporation.

Trademarks

EPSON is a registered trademark of Seiko Epson Corporation.

Exceed Your Vision is a registered trademark or trademark of Seiko Epson Corporation.

Microsoft

marks of Microsoft Corporation.

All other trademarks are the property of their respective owners and used for identification purpose only.

®, Windows®, Windows Vista®, Windows Server®, Visual Basic®, Visual C++®, and Visual C#® are registered trade-

The Ethernet model of this product includes software developed by the University of California, Berkeley, and its contributors.

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the following

carefully before handling the product.

You must follow warnings carefully to avoid serious bodily injury.

WARNING

Provides information that must be observed to prevent damage to the equipment or loss of data.

• Possibility of sustaining physical injuries.

CAUTION

• Possibility of causing physical damage.

• Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Provides important information and useful tips.

Warnings

WARNING

• To avoid risk of electric shock, do not set up this product or handle cables during a

thunderstorm

• Be sure to use the power cable complied with safety standards with a PE (power earth) terminal on the plug, and make sure to ground the product before use.

Ignoring this may result in severe shock.

• Never insert or disconnect the power plug with wet hands.

Doing so may result in severe shock.

• Handle the power cable with care.

Improper handling may lead to fire or electric shock.

∗ Do not modify or attempt to repair the cable. ∗ Do not place any heavy object on top of the cable. ∗ Avoid excessive bending, twisting, and pulling. ∗ Do not place the cable near heating equipment. ∗ Check that the plug is clean before plugging it in. ∗ Be sure to push the plug all the way in.

• Be sure to use the specified AC adapter.

Connection to an improper power source may cause fire or shock.

• Do not place multiple loads on the power outlet.

Overloading the outlet may lead to fire.

• Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise.

Continued use may lead to fire. Immediately unplug the equipment and contact qualified service personnel for advice.

• Never attempt to repair this product yourself.

Improper repair work can be dangerous.

• Never disassemble or modify this product.

Tampering with this product may result in injury or fire.

• Do not allow foreign matter to fall into the equipment.

Penetration by foreign objects may lead to fire.

• If water or other liquid spills into this equipment, do not continue to use it.

Continued use may lead to fire. Unplug the AC cable immediately and contact qualified service personnel for advice.

• If you open the DIP switch cover, be sure to close the cover and tighten the screw after adjusting the DIP switch.

Using this product with the cover open may cause fire or electric shock.

Cautions

CAUTION

• Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage or fire.

• Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage or fire.

• Be sure to set this equipment on a firm, stable, horizontal surface.

The product may break or cause injury if it falls.

• Do not use this product in locations subject to high humidity or dust levels.

Excessive humidity and dust may cause equipment damage or fire.

• Do not place heavy objects on top of this product. Never stand or lean on this product.

Equipment may fall or collapse, causing breakage and possible injury.

• Do not use aerosol sprayers containing flammable gas inside or around this product.

Doing so may cause fire.

• Do not use this product in the presence of silicon gas (silicon adhesive, silicon oil, silicon

powder, etc.) including siloxane and of malignant gas (nitric acid, hydrosulfuric, ammonia, chlorine, etc.).

Doing so may cause a product failure in a short time.

• To ensure safety, unplug this product before leaving it unused for an extended period.

• Do not remove the ink cartridge during transportation of the printer.

Restriction of Use

When this product is used for applications requiring high reliability/safety such as transportation devices

related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or

functional/precision devices etc., you should use this product only after giving consideration to including fail-

safes and redundancies into your design to maintain safety and total system reliability.

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of POS systems and

development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1

Chapter 2 Setup

Chapter 3 Application Development Information

Chapter 4 Handling

Chapter 5 Maintenance of the TM-C3400

Product Overview

■ For Safety......................................................................................................................................... 3

Key to Symbols .......................................................................................................................................................................................... 3

Warnings......................................................................................................................................................................................................4

Cautions....................................................................................................................................................................................................... 5

■ Restriction of Use ............................................................................................................................ 5

■ About this Manual........................................................................................................................... 6

Aim of the Manual....................................................................................................................................................................................6

Manual Content ........................................................................................................................................................................................6

■ Contents........................................................................................................................................... 7

Product Overview................................................................................ 11

■ Features ......................................................................................................................................... 11

■ Product Configuration.................................................................................................................. 13

Models....................................................................................................................................................................................................... 13

Color........................................................................................................................................................................................................... 13

Accessories............................................................................................................................................................................................... 13

■ Parts Name and Function ............................................................................................................. 14

Power Switch........................................................................................................................................................................................... 16

Power Switch Cover ..............................................................................................................................................................................17

Button ........................................................................................................................................................................................................ 18

LED.............................................................................................................................................................................................................. 18

Connectors............................................................................................................................................................................................... 19

Paper ejection tray ................................................................................................................................................................................ 19

■ Status/Error Indications................................................................................................................ 20

■ Post-Printing Verification Settings .............................................................................................. 22

When an Unrecoverable Missing Dot Occurs.............................................................................................................................. 25

■ Software......................................................................................................................................... 27

■ Product Specifications.................................................................................................................. 29

Hardware Requirements..................................................................................................................................................................... 31

Printing Specifications......................................................................................................................................................................... 32

Paper Specifications.............................................................................................................................................................................. 33

Print Area and Cutting Position........................................................................................................................................................ 47

Paper Ejection Tray................................................................................................................................................................................ 55

Ink Cartridge............................................................................................................................................................................................ 55

Electrical Characteristics ..................................................................................................................................................................... 56

Reliability .................................................................................................................................................................................................. 57

Environmental Conditions ................................................................................................................................................................. 58

External Dimensions............................................................................................................................................................................. 59

Power Supply Unit (PS-180)............................................................................................................................................................... 60

■ Restrictions.................................................................................................................................... 61

Setup .................................................................................................... 63

■ When You Use This Product for the First Time............................................................................. 63

■ Flow of Setup................................................................................................................................. 64

■ Installing the Printer..................................................................................................................... 65

Important Notes on Installation....................................................................................................................................................... 65

■ Connecting the Power Supply Unit (PS-180) .............................................................................. 66

Connecting the AC Cable ................................................................................................................................................................... 66

■ Loading/Replacing the Ink Cartridge .......................................................................................... 67

■ Connecting the Printer to the Host Computer............................................................................ 69

For USB Model ........................................................................................................................................................................................ 69

For Ethernet Model............................................................................................................................................................................... 70

■ Installing the Driver...................................................................................................................... 71

Installation using Easy setup ............................................................................................................................................................. 71

■ Setting the DIP Switches............................................................................................................... 78

Setting Procedure.................................................................................................................................................................................. 78

Function of the DIP Switches ............................................................................................................................................................ 79

■ Loading/Replacing the Paper....................................................................................................... 80

Loading/Replacing the Roll Paper................................................................................................................................................... 80

Loading/Replacing Fanfold Paper ...................................................................................................................................................90

■ Attaching/Adjusting the Paper Ejection Tray ........................................................................... 100

■ Attaching the Power Switch Cover............................................................................................. 102

■ Setting the Printer Driver ........................................................................................................... 104

Post-Printing Verification Settings.................................................................................................................................................104

Notification Settings........................................................................................................................................................................... 110

Media Loading Settings ....................................................................................................................................................................112

Media Position Detection ................................................................................................................................................................. 114

Panel Button Settings.........................................................................................................................................................................115

Sensor Adjustment..............................................................................................................................................................................117

Setting EPSON Status Monitor 3 ....................................................................................................................................................119

Setting the Post-Printing Movements..........................................................................................................................................125

Application Development Information ........................................... 129

■ Overview...................................................................................................................................... 129

■ Printer Driver............................................................................................................................... 129

■ Sample Program.......................................................................................................................... 130

■ EpsonNet SDK.............................................................................................................................. 132

Environmental Setting for EpsonNet SDK .................................................................................................................................. 132

■ Utilities and Manuals .................................................................................................................. 133

Download...............................................................................................................................................................................................135

■ Printer Driver and Utility Function List ......................................................................................136

Network Setting of the Printer........................................................................................................................................................137

Setting the Printer...............................................................................................................................................................................141

Acquiring Printer Status.................................................................................................................................................................... 142

■ Application Specification to Develop ........................................................................................143

Character Size to Print........................................................................................................................................................................143

Print Barcode / 2D Symbol Data on the Graphic Data........................................................................................................... 143

When Extremely High Reliability and Safety are Required...................................................................................................144

Handling ............................................................................................ 145

■ Replacing the Ink Cartridge ........................................................................................................145

■ Replacing the Paper.....................................................................................................................147

Replacing the Roll Paper................................................................................................................................................................... 147

Replacing the Fanfold Paper............................................................................................................................................................ 149

■ Ejection Angle of Printed Paper .................................................................................................150

■ Removing Jammed Paper ...........................................................................................................151

For Roll Paper........................................................................................................................................................................................ 151

For Fanfold Paper................................................................................................................................................................................. 152

■ How to Use the Printer Driver.....................................................................................................154

How to Display the Printer Driver.................................................................................................................................................. 154

Registering User Defined Media ....................................................................................................................................................156

Favorite Setting....................................................................................................................................................................................157

Information for User Definition ...................................................................................................................................................... 159

Barcode Printing .................................................................................................................................................................................. 159

2D Symbol Font Settings.................................................................................................................................................................. 172

Barcode and 2D Symbol Font Printing on .NET Environment............................................................................................. 178

Functions of the Printer Driver........................................................................................................................................................180

■ Uninstalling the Printer Driver ...................................................................................................186

■ Setting Check Modes...................................................................................................................189

Self-test Mode....................................................................................................................................................................................... 189

Status Sheet Printing (Ethernet model only).............................................................................................................................191

■ Cleaning the Printer ....................................................................................................................192

Cleaning the Printer Case................................................................................................................................................................. 192

Manual Head Cleaning ......................................................................................................................................................................192

Manual Head Cleaning during printing ......................................................................................................................................193

Nozzle Check......................................................................................................................................................................................... 193

■ Cleaning the Autocutter..............................................................................................................194

■ Changing the Interface for Ethernet Model ..............................................................................195

■ Removing the AC Adapter...........................................................................................................197

Removing the AC Adapter................................................................................................................................................................197

Installing the AC Adapter..................................................................................................................................................................198

■ Preparing for Transport...............................................................................................................199

■ Troubleshooting ..........................................................................................................................200

Lighting and Flashing the Error LED............................................................................................................................................. 200

Maintenance of the TM-C3400 .........................................................201

■ Necessary Information for an Administrator of the Printer..................................................... 202

Printer Driver Functions .................................................................................................................................................................... 202

Destination for the Printer Driver Setting................................................................................................................................... 203

Printer Setting....................................................................................................................................................................................... 204

Installing Multiple Printer Drivers in One Client Computer .................................................................................................206

Using One Network Printer with Multiple Client Computers..............................................................................................210

Updating the Printer Driver .............................................................................................................................................................210

Printer Driver cannot be Installed (Windows 2000)................................................................................................................211

Printer Driver is Already Installed (Windows 2000).................................................................................................................211

■ Distributing the Printer Driver and Setting the Printer ........................................................... 212

Utility........................................................................................................................................................................................................212

Preparation for the Administrator.................................................................................................................................................213

Setup Procedure ..................................................................................................................................................................................217

Examples of Usage.............................................................................................................................................................................. 218

■ Maintenance................................................................................................................................ 227

Adding a Client Computer (for the Ethernet Model).............................................................................................................. 227

Adding a Printer................................................................................................................................................................................... 228

Adding a paper type/changing the print setting ....................................................................................................................229

Replacing the Printer..........................................................................................................................................................................229

■ Managing the Printer.................................................................................................................. 231

Monitoring the Network Printer.....................................................................................................................................................231

■ For Inquiries................................................................................................................................. 232

Chapter 1 Product Overview

Product Overview

This chapter describes features and specifications of the product.

Features

The TM-C3400 is a 3-color ink jet printer that offers high speed easy operability and high reliability required

for on-demand label printing.

Printing

•High-speed printing

∗ 92 mm/s (printing width 56 mm, 360 dpi × 180 dpi, bi-directional printing) ∗ 47 mm/s (printing width 56 mm, 360 dpi × 360 dpi, bi-directional printing)

The print speed is different depending on the resolution and the printing width.

•Color printing

∗ CMY 3-color printing ∗ Print resolution: Plain Media, Plain Media Label 360 dpi × 180 dpi, 360 dpi × 360 dpi

: Others 360 dpi × 360 dpi, 720 dpi × 360 dpi

dpi: dots per 25.4 mm (dots per inch)

∗ Each color has 4 gradations

• Supports printing on various types of paper

∗ Roll paper, Fan-fold paper ∗ Receipt, Black Mark Receipt, Full-page Label, Die-cut Label, Black Mark Die-cut Label

(Detects positions of black marks and gaps between labels)

∗ Plain Media, Plain Media Label, Fine Media, PET Film, Synthetic Media Label ∗ Wrist Band

• System to prevent ink from smearing out of the printable area such as on the backing paper of Die-cut Label.

• System to prevent missing read or missing color caused by missing dots.

Handling

• Replacing the roll paper and the ink cartridge can be done only by operation in the front.

•Easy drop-in paper loading

• Multiple printed sheets can be stored in the paper ejection tray. The paper ejection tray cannot store multiple

sheets of roll paper.

Reliability

• Pigment ink for excellent light-fastness and water-resistance.

• High reliability system to prevent missing dots with auto nozzle check system installed.

Software

•Windows® printer driver is available.

• The printer driver has the built-in barcode font, and available from Microsoft® .NET * application.

• Reprint function allows printing to the page that was not printed after solving paper jam error or an error of

paper out.

• The printer status can be obtained in network environment by EpsonNet SDK.

(SDK is provided as API to make original application for obtained printer status.)

• Dedicated sample program using EpsonNet SDK is prepared.

Development languages are as follows.

∗ Microsoft Visual Basic .NET ∗ Microsoft Visual C# ∗ Microsoft Visual C++ ∗ Microsoft Visual Basic 6.0

* The Microsoft .Net Framework is the window developer platform that connects the information, people,

system and devices.

Others

• Detects black marks and gaps between labels (for Die-cut Label)

• Auto-cutter

•Buzzer

Product Configuration

Models

• USB model (USB 2.0 high speed)

• Ethernet model (100 Base-TX/10 Base-T)

Color

Chapter 1 Product Overview

White (ENN8.5)

Accessories

Unpacking

• Roll paper (for checking initial movement)

• Ink cartridge (Model number: SJIC15P)

• Paper ejection tray

• Power switch cover

• Paper feed guide (for fanfold paper: attached on the rear of the fanfold paper cover)

• AC Adapter (PS-180)

•AC cable

•USB cable (USB model only)

• Instruction sheet

• User’s Manuals (for printer and AC adapter)

• The AC adapter is embedded in the printer.

• The AC cable may not be included with the printer.

• Printer Drivers and utilities are not included with this product. Download them from the home

page of Seiko Epson Corporation.

Parts Name and Function

Roll paper cover

Power switch

Paper ejection table

Ink cartridge cover

Release lever

Paper ejection guide

Paper ejection tray

Control panel

Paper ejection guide lock

Power switch cover

Power LED

FEED button

Error LED Ink LED

Paper LED

CUT button

Front

Control panel

Back

Fanfold paper cover

Fanfold paper guide

Paper feed guide

Power connector

USB connector

Cable hook

Inlet (AC Adapter)

AC Adapter

Power connector

Status sheet button

Ethernet Connector

Connector cover

Cable hook

Inlet (AC Adapter)

AC Adapter

Connector (lower rear)

USB Model

Chapter 1 Product Overview

Ethernet Model

Power Switch

Before turning on the printer, be sure to check that the AC adapter is connected to the power supply.

CAUTION

When DIP switch 1 is OFF:

• Press the POWER switch to turn ON the printer power.

• When the power is already ON, press and hold the POWER switch for approximately 3 seconds to turn the

printer power OFF.

When DIP switch 1 is ON:

When the power is already ON, press and hold the POWER switch for approximately 3 seconds to reset the

printer.

The printer power cannot be turned ON or OFF by using the POWER switch. In such cases, use the AC circuit

breaker to turn the printer power ON or OFF.

Check that the printer is not operating before turning OFF the power.

See

"Setting the DIP Switches" on page 78 for DIP switch setting.

Power Switch Cover

Attaching the power switch cover prevents accidental pressing of the power switch.

∗ To prevent the power switch from being pressed:

Attach the power switch cover as it is (without punching a hole in it).

∗ To prevent the power switch from being pressed unless a long, thin object is pressed into a hole in the power switch

cover: Attach the power switch cover after punching a hole in it.

For details about attaching the power switch cover, see

page 102

Be sure to change the DIP switch setting when you want to attach the power switch cover without punching a hole in it. (See

Make sure to pull out the AC cable if the printer is damaged when attaching the power switch cover. Using it as it is may cause a fire.

"Setting the DIP Switches" on page 78.)

"Attaching the Power Switch Cover" on

WARNING

Chapter 1 Product Overview

Button

FEED button

• Feeds the paper continuously when media position detection is set to “No Detection”.

∗ The paper is fed by 15 mm if FEED button is pressed once. ∗ If the FEED button is held down, the paper is continuously fed until the button is released.

(6 seconds at a maximum)

• Feeds the paper to the print starting position when media position detection is set to “Detects Black Marks”

or “Detects Margins Between Labels”.

CUT button

• Feeds the paper to the first auto cut position on the next page and cuts the paper automatically when media

position detection is set to “No Detection”.

• Feeds the paper to the autocut position by detecting the gap between the black marks or labels and cuts the

paper automatically when media position detection is set to “Detects Black Marks” or “Detects Margins

Between Labels”.

Status sheet button (Ethernet model only)

Prints status sheet.

It is recommended to use Plain Media Roll paper with the width of 108 mm for printing the status sheet.

• The media position detection setting is set on [Maintenance And Utilities] tab on the printer

driver.

"Status Sheet Printing (Ethernet model only)" on page 191 for the status sheet.

• See

LED

POWER (power) LED: Green

• Lights when the power is on.

• Lights off when the power is off.

• Flashes when the printer is operating (initializing, charging ink, head cleaning, Closing roll paper cover, or

printing) or in an error state.

ERROR (error) LED: Red

• Lights or flashes when the printer is offline.

• Lights off when the printer is normal operation (online).

INK (ink) LED: Red

• Flashes when the ink is low or waste ink in the ink cartridge is nearly full.

• Lights when it is time to replace the ink cartridge, when the ink cartridge is not installed or is not correctly

installed, and when waste ink in the ink cartridge is full.

• Lights off when ink in the ink cartridge is adequate.

PAPER (paper out) LED: Red

• Lights when the paper is not installed or is not correctly installed.

• Lights off when the paper is correctly installed.

• The INK LED does not flash even if the ink is low when the “LED Notification Setting at Ink Low” is set not to appear on [Notification Settings] on [Maintenance And Utilities] tab of the printer driver.

• The printer status is also displayed with combination of lighting and flashing of LED’s. See

"Status/Error Indications" on page 19 for details.

Connectors

All cables are connected to the connector on the lower rear of the printer.

• Power connector: Connects cable of the AC adapter. Connected when shipped from the factory.

• USB Connector: Connects the printer with the host computer.

• Ethernet Connector: Connects the printer with the network.

• Inlet (AC Adapter): Connects the AC cable.

Paper ejection tray

Installing the paper ejection tray enables you to accumulate printed paper temporarily in it.

• For how to attach the paper ejection tray, see

page 100

• For maximum capacity for ejected paper of the paper ejection tray, see

on page 54

Paper may fall from the paper ejection tray due to a curl or the length of the paper.

"Attaching/Adjusting the Paper Ejection Tray" on

"Paper Ejection Tray"

Chapter 1 Product Overview

/ : Lights / : Flashes : Off —: No change

Status/Error Indications

The printer status is displayed with combination of lighting and flashing of LEDs.

When an error occurs, you can find out the cause and the remedy from the LED indication for the error.

LED

Power Error Ink Paper

———

Status Remedy

Power on

Powering off

Charging ink

Closing roll paper cover

Saving or printing data

The ambient temperature may be too low or too high.

Turn OFF the printer power, and

AID temperature error

Maintenance requirement The printer needs repair.

Unrecoverable nozzle clogging

error

(Missing Dot Acceptable Print

Mode)

Fatal error

Cutter error

turn the printer ON in a location with an ambient temperature of 10 to 35°C.

"Environmental Conditions"

(See

on page 57.

This condition occurs when turning on the printer after a fatal error resulting from unrecoverable nozzle clogging. In this mode, printing is performed even with a missing dot. The printer needs repair. (See

Unrecoverable Missing Dot Occurs" on page 24.

1. Turn the power off.

2. Open the roll paper cover and remove the jammed paper if any. (See "Removing Jammed Paper" on

page 151.

3. Turn the power on.

If the same error persists, the printer needs repair.

—

)

"When an

)

LED

/ : Lights / : Flashes : Off —: No change

Power Error Ink Paper

—

——

Status Remedy

Set specified papers. (See

"Loading/Replacing the Paper" on page 80.)

Paper size error

Paper path error

Paper jam error

Paper type error

Ink cartridge is expended

Waste ink cartridge is full

Ink cartridge is not loaded

Ink cartridge is not loaded correctly

Ink cartridge cover is open Close the ink cartridge cover.

Ink cartridge is running low

Waste ink cartridge is nearly full

Paper empty

Paper out error

Roll paper cover is open Close the roll paper cover.

Paper removal error

When the specified paper is not available, cancel the print job from the spooler. If no print job is in the spooler, turn off and on the printer to recover from the error.

Set DIP switch 3 setting to paper feeding method in the printer driver. (See

Switches" on page 78

Remove the jammed paper. (See

"Removing Jammed Paper" on page 151.

Set specified papers. (See

"Loading/Replacing the Paper" on page 80

Replace the ink cartridge with a new one. (See

Cartridge" on page 145.)

Load the ink cartridge correctly. (See

on page 145.)

The time to replace the ink cartridge is close. Prepare a new ink cartridge.

Set the papers. (See

Paper" on page 147

Remove the fanfold paper remaining. (See "For Fanfold Paper"

on page 152

"Setting the DIP

)

"Replacing the Ink

"Replacing the Ink Cartridge"

"Replacing the

)

Chapter 1 Product Overview

Post-Printing Verification Settings

This product monitors dot missing periodically with the auto nozzle check system, and performs the auto head

cleaning if any dots are missing. Select from 6 modes that are available for different levels of requirements for

print quality and movement.

When extremely high reliability and safety are required, be sure to detect dot missing using an application in

addition to the printer driver setting. For the details, see

Required" on page 144

Sets this function from [Post-Printing Verification Settings] on [Maintenance And Utilities] of the printer

driver. The printer's Post-Printing Verification Settings can be checked using Self-test Mode. For the details, see

"Self-test Mode" on page 189.

• High Reliability Mode (Void Image Print)

Missing dots check is performed after printing each page to check that dot missing has not occurred. When

dot missing is detected, the Void Image Print is performed at the bottom of the previous page. And after the dot missing is resolved by the auto head cleaning, reprinting starts from the corresponding page. The Void Image is printed in solid black by default; however, other image files can also be

registered. Since dots are missing for the page on which the Void Image is printed, take proper action such as

discarding it.

"When Extremely High Reliability and Safety are

• High Reliability Mode (Reprint)

Missing dots check is performed after printing each page to check that dot missing has not occurred. When

dot missing is detected, the following screen of the EPSON Status Monitor 3 is displayed. Select the next

operation from [Restart printing] (printing the next data) and [Reprint] (reprinting after dot missing is resolved by the auto head cleaning.)

When customer want to select this mode, do NOT uncheck [Use EPSON Status Monitor 3] of [Driver

Preferences] in [Driver Utilities] tab.

• Economy Mode for Low Print Volume (Void Image Print)

Missing dots check is performed after printing each page with removing the timer cleaning.

When dot missing (more than neighboring 2 dots missing) is detected, the Void Image Print is performed at

the bottom of the previous page. And after the dot missing is resolved by the auto head cleaning, reprinting starts from the corresponding page. The Void Image is printed in solid black by default; however, other image files can also be registered.

• Economy Mode for Low Print Volume (Reprint)

Missing dots check is performed after printing each page with removing the timer cleaning.

When dot missing (more than neighboring 2 dots missing) is detected, the EPSON Status Monitor 3 is

displayed. Select the next operation from [Restart printing] (printing the next data) and [Reprint] (reprinting after dot missing is resolved by the auto head cleaning).

When customer want to select this mode, do NOT uncheck [Use EPSON Status Monitor 3] of [Driver Preferences] in [Driver Utilities] tab.

• Anti-missing Read Mode Does not perform missing dots check after printing each page, but checks missing dots while not printing.

• Anti-missing Color Mode

Does not perform missing dots check after printing each page, but checks missing dots while not printing.

The condition for preventing missing colors due to missing dots is different, depending on the firmware versions as follows:

Except firmware version AAExxxxx: Prevents missing colors due to missing dots on the condition with

adjoining 2 dots in above and below or 3 dots in all nozzles. Does not perform head cleaning to missing dots with less than 2 dots that are not adjoining.

Firmware version AAExxxxx: Prevents missing colors due to missing dots on the condition with adjoining 3

dots in above and below or 10 dots in all nozzles.

* “x” of firmware version AAExxxxx shows any one alphanumeric character.

Chapter 1 Product Overview

In the High Reliability Mode or Economy Mode for Low Print Volume, printing takes more time since the missing dots check is performed after printing each page. Economy Mode for Low Print Volume has been added in Ver.WSN00180 or later of the printer firmware. The firmware version can be checked using Self-test Mode. (

189)

When the printer driver’s version is Ver.1.3.0.0 or earlier, the mode cannot be changed to Economy Mode for Low Print Volume, and the mode cannot be changed from Economy Mode for Low Print Volume to another mode.

• These functions do not guarantee a 100 percent prevention of dot missing.

• Small amount of ink is used for detecting nozzle clogging.

• The auto head cleaning is performed automatically after nozzle clogging is detected. Ink is

expended during the head cleaning.

• Nozzle clogging detect function cannot be disabled.

• When you want to select [High Reliability Mode (Reprint)] or [Economy Mode for Low Print

Volume (Reprint)], do not uncheck [Use EPSON Status Monitor 3] of [Driver Preferences] in [Driver Utilities] tab.

"Self-test Mode" on page

When an unrecoverable missing dot occurs, the printer operates differently for each mode as shown below.

High Reliability Mode

Post-Printing Verifi-

cation Settings

/ Anti-missing Read Mode

/Economy Mode for Low Print

Anti-missing Color Mode

Volume

Number of Unrecov-

erable Missing Dots

Indications

Printer Usability

1 dot 2 or more dots Except firmware version

AAExxxxx:

1 dot/2 dots except for

adjoining dots

Firmware version

AAExxxxx:

Adjoining 2 dots

/9 or fewer dots

Fatal error Maintenance

requirement

√

(Missing Dot

Acceptable Print

Mode *)

(The printer

needs repair)

No error (power on) Maintenance

√

Except firmware

version AAExxxxx:

Adjoining 2 dots

/3 or more dots

Firmware version

AAExxxxx: Adjoining 3 dots /10 or more dots

requirement

(The printer needs

repair)

* For details on the Missing Dot Acceptable Print Mode, refer to

on page 24.

"When an Unrecoverable Missing Dot Occurs"

When an Unrecoverable Missing Dot Occurs

The operator turns off and on the printer.

The printer starts up in the Missing Dot Acceptable Print Mode

(LED indication: page 19)

A fatal occurs (LED indication: page 19)

Missing dots check detects an unrecoverable missing dot.

When 1 dot of unrecoverable missing dot is detected with the Post-Printing Verification Settings for the printer

driver set to the High Reliability Mode /Economy Mode for Low Print Volume /Anti-missing Read Mode, the

printer becomes in fatal error status. To continue printing, turn off and on the printer and change the mode to

the Missing Dot Acceptable Print Mode.

In the Missing Dot Acceptable Print Mode, it takes long to complete printing because missing dots check is

performed after printing each page. The EPSON Status Monitor 3 appears each time of printing until the

missing dot error is resolved. (The window may not appear depending on the printer driver version.)

Chapter 1 Product Overview

• The procedure to check the Missing Dot Acceptable Print Mode is different depending on the

printer driver version. See the following: ∗ Printer Driver Ver1.1.0.0 or earlier

The procedure is not displayed in the EPSON Status Monitor 3. Check the LED indication.

"Unrecoverable nozzle clogging error (Missing Dot Acceptable Print Mode)" on page 19)

(

∗ Printer Driver Ver1.2.0.0 or later

The procedure is displayed in the EPSON Status Monitor 3.

• In the Missing Dot Acceptable Print Mode, EPSON Status Monitor 3 is displayed even if [Use

EPSON Status Monitor 3] is not selected in [Driver Preferences] from the [Driver Utilities] tab.

• When 2 or more dots of unrecoverable missing dot is detected in the Missing Dot Acceptable

Print Mode, maintenance is requested and the printer needs repair.

Software

Various utilities are provided to system administrators and application developers.

For details on how to get the software, see "Download" on page 135

Purpose Name Specifications

Printer Driver Installs printer driver and executes port setting.

Installing the printer driver

Monitoring the printer EPSON Status Monitor 3

Distributing the printer driver and setting

Easy setup

Install Assistant

Installs printer driver, executes port setting and network setting of the printer.

Displayed on front of the application while printing. Installed simultaneously with the printer driver, and selects from enable or disable.

(The default setting when installed: Disable)

Creates an install package file for installing and setting the printer driver and executing the port setting.

The computer with activating the install package file automatically executes installing the printer driver, setting the printer driver and executing port setting. The printer setting is not executed.

Creates an install package for each printer for the network printer.

Printer Setting

Replacing the USB model USB Replacement Service

Epson Monitoring Tool

EpsonNet Config

Administering the network printer

WebConfig

(Function of the printer)

Executes printer setting. Creates a setting file and applies it simultaneously to a number of printers.

“Printer Setting” can not be executed in computer without installing the printer driver.

Service installed as a resident program on the computer When the TM-C3400 is replaced for service or other reason, this detects the printer connection and automatically changes the output printer of the printer driver. This allows the printer to be replaced without changing settings in the application. (The printer is not replaced if a port is specified for the application output destination. The printer is only replaced if the printer driver is specified.)

There is no need to change the USB serial number of the TMC3400 before replacement.

The user can check status of Epson printer on network with this. The setting can not be executed.

The user can check and executes the network printer.

Applies it simultaneously to a number of printers.

The user can execute and check the network information of the printer by entering IP address of the printer to address bar of the Web browser.

One printer can be set and checked.

This can not be used for the printer with default condition since IP address is not available.

Chapter 1 Product Overview

Purpose Name Specifications

Developing the application

EpsonNet SDK

Sample Program

The software development kit for monitoring the printer via network.

This is the sample programs for using TM-C3400. (Visual Basic .NET and Visual C++ is prepared for all programs. Visual Basic

6.0 and Visual C# is prepared for some programs.)

Product Specifications

Printing method Serial ink jet, dot matrix

Three-color (CMY) printing

Paper feed Forward and reverse friction feed

Autocutter Cutting method By separated-blade scissors

Auto-cut type Full cut

Graphic resolution 360 dpi × 180 dpi, 360 dpi × 360 dpi, 720 dpi × 360 dpi

Print speed 92 mm/s {3.82"/s} (printing width 56 mm, 360 dpi × 180 dpi)

82 mm/s {3.23"/s} (printing width 72 mm, 360 dpi × 180 dpi)

The print speed is different depending on the resolution and the printing width.

Type Plain Media, Plain Media Label, Fine Media, PET Film,

Paper

(See "Paper

Specifications" on page 32

for details)

Classification Receipt, Black Mark Receipt, Full-page Label

Form Roll paper, Fanfold paper

Synthetic Media, Wrist Band

Die-cut Label, Black Mark Die-cut Label

Ink cartridge

"Ink Cartridge" on page 54 for details.)

(See

USB model USB 2.0 high speed

Ethernet model Ethernet (100 Base-TX/10 Base-T)

Interface

Barcode/ two-dimensional code printing

Power supply AC 100 to 240 V

Temperatures/ humidity

"Environmental

(See

Conditions" on page

for details.)

Barcode

identification rate

ANSI rank D

(based on Seiko

Epson Corporation

standard)

Two-d imen sional code printing

Printing 10 to 35°C {50 to 95°F}, 20 to 80%RH (no condensation)

Storage When packed (ink not loaded): -20 to 60°C {-4 to 140°F},

3-color exclusive integrated ink cartridge

(Model number: SJIC15P)

USB 2.0 high speed (For the Ethernet model, USB connection is also available. Ethernet connection and USB connection cannot be used simultaneously.)

UPC-A, UPC-E, JAN 8 (EAN 8), JAN 13 (EAN 13), Code 39, ITF, Codabar, Code 93, Code 128, GS1-128, GS1 DataBar Omnidirectional, GS1 DataBar Truncated, GS1 DataBar Limited, GS1 DataBar Expanded

PDF417, QR code, Maxi Code, S1 DataBar Stacked, GS1 DataBar Stacked Omnidirectional, GS1 DataBar Expanded Stacked, Composite Symbology, DataMatrix, Aztec

AC adapter PS-180

5 to 85%RH (no condensation)

-20°C or 60°C {-4°F or 140°F}: up to 120 hours

Ink loaded: -20 to 40°C {-4 to 104°F}

-20°C {-4°F}: up to 120 hours 0 to 30°C {32 to 86°F}: up to 6 months 40°C {104°F}: up to a month

Overall dimensions (H × W × D) 261 × 255 × 275 mm {10.27 x 10.08 x 10.82"}

(excluding protrusions)

Weight (mass) Approximately 10.0 kg {22.05 lb}

(Except for ink cartridge, roll paper, paper ejection tray)

Chapter 1 Product Overview

Hardware Requirements

OS Microsoft Windows 10 (32 bit/ 64 bit)

Microsoft Windows 8.1 (32 bit/ 64 bit)

Microsoft Windows 8 (32 bit/ 64 bit)

Microsoft Windows 7 SP1 (32 bit/ 64 bit)

Microsoft Windows Vista SP2 (32 bit/ 64 bit)

Microsoft Windows XP SP3 (32 bit)

Microsoft Windows XP SP2 (64 bit)

Microsoft Windows 2000 SP4 (32 bit)

Microsoft Windows Server 2008 R2 SP1

Microsoft Windows Server 2008 SP2 (32 bit/ 64 bit)

Microsoft Windows Server 2003 R2 SP2 (32 bit/ 64 bit)

Computer Must support the following computers that run the above operating systems.

• PC/AT compatible

CPU Computers with a processor of 1 GHz or better are recommended.

Intel Pentium/Celeron series, AMD Athlon/Duron family, or processors that are compatible with these are recommended.

RAM 256 MB or larger is recommended

(For Windows 2000)

512 MB or larger is recommended (For Windows 10/ Windows 8.1/ Windows 8/ Windows 7/ Windows Vista

/Windows XP /Windows Server 2008 and Windows Server 2003)

HDD Free space must be 250 MB or larger

• The minimum requirements of the above system may not satisfy the minimum requirements of the

OS. In this case, satisfy the minimum requirements of the OS.

• The printers on the network is supported up to 64 printers. In that case, if the minimum require-

ments above are not met, the printer may not be able to come up to its standard.

Printing Specifications

Printable area Roll paper Minimum width 26 mm {1.02”},

Maximum width 104 mm {4.09”}

Fanfold paper Minimum width 46 mm {1.81”},

Maximum width 104 mm {4.09”}

Chapter 1 Product Overview

Print speed 360 × 180 dpi

(horizontal × vertical)

360 × 360 dpi (horizontal × vertical)

720 × 360 dpi (horizontal × vertical)

dpi : dots per 25.4 mm (dots per inch)

Printing width 56 mm {2.20"} : 92 mm/s {3.62"/s}

72 mm {2.83"} : 82 mm/s {3.23"/s} 104 mm {4.09"} : 68 mm/s {2.68"/s}

Printing width 56 mm {2.20"} : 47 mm/s {1.85"/s}

72 mm {2.83"} : 42 mm/s {1.65"/s} 104 mm {4.09"} : 35 mm/s {1.38"/s}

Printing width 56 mm {2.20"} : 23 mm/s {0.91"/s}

72 mm {2.83"} : 21 mm/s {0.83"/s} 104 mm {4.09"} : 17 mm/s {0.67"/s}

Paper Specifications

The following is the type and the size of paper specified for this product.

When using paper other than specified paper, paper feed accuracy, barcode detection accuracy, printing quality

may be degraded or frequent paper jam may occur.

As for black mark die-cut label (synthetic media label), use paper whose outer edges are removed only on the

right and left.

Do not use the label paper with synthetic media labels on the paper backing (liner). Depending on the

temperature and humidity, the synthetic media labels and paper backing have different ratios of expansion and

contraction, and this causes the paper to curl. If the paper curls, the paper may be rubbed by the print head and

become contaminated, or the paper may jam.

Paper type Category Form Width

Receipt

(Continuous paper)

Black Mark Receipt

(Continuous paper with black marks)

Black Mark Receipt

(Continuous paper with black marks)

Full-page Label Plain Media Label

Die-cut Label Plain Media Label

Black Mark Die-cut Label

(Die-cut label with black marks)

Plain Media

Fine Media

PET Film

Plain Media

Fine Media

PET Film

Plain Media

Fine Media

PET Film

Fine Media Label

Synthetic Media Label

Fine Media Label

Synthetic Media Label

Plain Media Label

Fine Media Label

Synthetic Media Label

Roll paper 30 to 108 mm

{1.18 to 4.25"}

(Paper width)

Roll paper 30 to 108 mm

{1.18 to 4.25"}

(Paper width)

Fanfold paper 50 to 108 mm

{1.97 to 4.25"}

(Paper width)

Roll paper 25.4 to 108 mm

{1 to 4.25"}

(Label width)

Roll paper 25.4 to 108 mm

{1 to 4.25"}

(Label width)

Roll paper 25.4 to 108 mm

{1 to 4.25"}

(Label width)

Black Mark Die-cut Label

(Die-cut label with black marks)

Wrist Band Synthetic Media Roll paper 30 mm {1.18"}

Plain Media Label

Fine Media Label

Fanfold paper 46 to 108 mm

{1.81 to 4.25"}

(Label width)

28.6 mm

(Paper width)

Receipt

This is continuous paper.

Paper type Plain Media, Fine Media, PET Film

Form Roll paper

Paper width 30 to 108 mm {1.18 to 4.25"}

Paper thickness 0.085 to 0.151 mm {0.003 to 0.006"}

Roll paper core Outside diameter: 44.1 mm {1.74"}

External diameter Maximum 101.6 mm {4.0"}

Winding direction Printing face must be facing outside.

Do not use the paper with a hole or cutout.

Chapter 1 Product Overview

Black Mark Receipt

Perforation position

0.5 mm or more (When using fanfold paper)

Black mark width

Center of black marks

Black mark

length

Interval of

black marks

Center of paper width

Center of paper

width

Paper feeding direction

Black mark receipt

Paper type Plain Media, Fine Media, PET Film

Form Roll paper

Paper width 30 to 108 mm {1.18 to 4.25"}

Black mark width 13 mm {0.51"} or more

Black mark length 5 mm {0.19"} or more

Black mark centering position 8.5 ± 1 mm {0.33 ± 0.039"}

Black mark interval 15 to 1117.6 mm {0.59 to 44.0"}

Paper thickness 0.085 to 0.151 mm {0.0034 to 0.0059"}

Roll paper core Outside diameter: 44.1 mm {1.74"}

External diameter Maximum 101.6 mm {4.0"}

Winding direction Printing face must be facing outside.

Do not use the paper with a hole or cutout.

Paper type Plain Media, Fine Media, PET Film

Form Fanfold paper

Paper width 50 to 108 mm {0.2 to 4.25"}

Black mark width 13 mm {0.51"} or more

Black mark length 5 mm {0.19"} or more

Black mark centering position 8.5 ± 1 mm {0.33 ± 0.039"}

Black mark interval 15 to 304.8 mm {0.59 to 12.0"}

Paper thickness 0.119 to 0.151 mm {0.0047 to 0.0059"}

Pitch of perforated line: 203.2 to 304.8 mm {8.0 to 12.0"}

Form of perforated line Plain media : 1 mm {0.039"} uncut, 5 mm {0.19"} cut

Fine media : 1 mm {0.039"} uncut, 5 mm {0.19"} cut

PET film : 0.6 mm {0.024"} uncut, 8.4 mm {0.33"} cut

Number of folds 500 or less

Chapter 1 Product Overview

• Do not use the paper with a hole or cutout.

• When using fanfold paper, the black marks must be at least 0.5 mm from the perforated lines.

• Make sure to keep the same position of the black marks to the perforated lines (position that

can be detected by black mark sensor) when inserting the paper from either side in order to use the paper inserting from reverse direction.

Full-page Label

Backing paper width

Label width

Edge cutoff

Backing paper Label area

Paper type Plain Media Label, Fine Media Label, Synthetic Media Label

Form Roll paper

Backing paper width 30 to 112 mm {1.18 to 4.41"}

Label width 25.4 to 108 mm {1.0 to 4.25"}

Edge cutoff on left/right side 2 ± 0.5 mm {0.079 ± 0.02"}

Paper thickness 0.128 to 0.195 mm {0.005 to 0.008"}

Roll paper core Outside diameter: 44.1 mm {1.74"}

External diameter Maximum 101.6 mm {4.0"}

Winding direction Printing face must be facing outside.

Do not use the paper with a hole or cutout.

Die-cut Label

Label width

Edge cutoff Edge cutoff

Paper width

Edge cutoff (edge)

Label length

Gap between

labels

Label length

Edge R

Label

Gap between

labels

Label width

When removing all the fringes

When removing right and left fringes only

(Black Mark Die-cut Label)

Backing paper Label area Label chaff

Edge cutoff width

Chapter 1 Product Overview

Paper type Plain Media Label

Form Roll paper

Backing paper width 30 to 112 mm {1.18 to 4.41"}

Label width 25.4 to 108 mm {1.0 to 4.25"}

Label length When removing all

Gap between labels 3 to 6 mm {0.12 to 0.24"}

Edge cutoff on left/right side 2 ± 0.5 mm {0.079 ± 0.02"}

Edge cutoff width 1.5 mm {0.059"} or more

Label edge R 2 mm {0.079"} or less

Paper thickness 0.128 mm {0.005"}

Roll paper core Outside diameter: 44.1 mm {1.74"}

External diameter Maximum 101.6 mm {4.0"}

the fringes

When removing right and left fringes only

25.4 to 1117.6 mm {1.0 to 44.0"}

15 to 1117.6 mm {0.59 to 44.0"}

Winding direction Printing face must be facing outside.

Do not use the paper with a hole or cutout.

Paper type Fine Media

Form Roll paper

Backing paper width 30 to 112 mm {1.18 to 4.41"}

Label width 25.4 to 108 mm {1.0 to 4.25"}

Label length When removing all

the fringes

When removing right and left fringes only

Gap between labels 3 to 6 mm {0.12 to 0.24"}

Edge cutoff on left/right side 2 ± 0.5 mm {0.079 ± 0.02"}

Edge cutoff width 1.5 mm {0.059"} or more

Label edge R 2 mm {0.079"} or less

Paper thickness 0.145 mm {0.006"}

Roll paper core Outside diameter: 56.8 mm {2.24"}

External diameter Maximum 101.6 mm {4.0"}

Winding direction Printing face must be facing outside.

Do not use the paper with a hole or cutout.

25.4 to 1117.6 mm {1.0 to 44.0"}

15 to 1117.6 mm {0.59 to 44.0"}

Paper type Synthetic Media Label

Form Roll paper

Backing paper width 30 to 112 mm {1.18 to 4.41"}

Label width 25.4 to 108 mm {1.0 to 4.25"}

Chapter 1 Product Overview

Label length When removing all

the fringes

When removing right and left fringes only

Gap between labels 3 to 6 mm {0.12 to 0.24"}

Edge cutoff on left/right side 2 ± 0.5 mm {0.079 ± 0.02"}

Edge cutoff width 1.5 mm {0.059"} or more

Label edge R 2 mm {0.079"} or less

Paper thickness 0.195 mm {0.0077"}

Roll paper core Outside diameter: 44.1 mm {1.74"}, or 56.8 mm {2.24"} or more

External diameter Maximum 101.6 mm {4.0"}

Winding direction Printing face must be facing outside.

roll paper core of 44.1 mm {1.74"} or more:

50.8 to 1117.6 mm {2 to 44.0"}

roll paper core of 56.8 mm {2.24"} or more:

32 to 1117.6 mm {1.26 to 44.0"}

15 to 1117.6 mm {0.59 to 44.0"}

Do not use the paper with a hole or cutout.

Black Mark Die-cut Label

Perforation position 2 mm or more (When using fanfold paper)

Black mark width

Center of black marks

Black mark

length

Interval of

black marks

Center of paper

width

Center of paper width

Paper feeding direction

Label width

Edge cutoff Edge cutoff

Paper width

Edge cutoff (edge)

Label length

Gap between

labels

Label length

Edge R

Label

Gap between

labels

Label width

When removing all the fringes

When removing right and left fringes only

(Black Mark Die-cut Label)

Backing paper Label area

Backing paper Label area Label chaff

Edge cutoff width

Paper type Plain Media

Form Roll paper

Backing paper width 30 to 112 mm {1.18 to 4.41"}

Label width 25.4 to 108 mm {1 to 4.25"}

Chapter 1 Product Overview

Label length When removing all

the fringes

When removing right and left fringes only

Gap between labels 3 to 6 mm {0.12 to 0.24"}

Edge cutoff on left/right side 2 ± 0.5 mm {0.079 ± 0.02"}

Edge cutoff width 1.5 mm {0.059"} or more

Label edge R 2 mm {0.079"} or less

Black mark width 13 mm {0.51"} or more

Black mark length 5 mm {0.19"} or more

Black mark centering position 8.5 ± 1 mm {0.33 ± 0.039"}

Black mark interval 15 to 1117.6 mm {0.59 to 44"}

Paper thickness 0.128 mm {0.005"}

Roll paper core Outside diameter: 44.1 mm {1.74"}

25.4 to 1117.6 mm {1.0 to 44.0"}

15 to 1117.6 mm {0.59 to 44.0"}

External diameter Maximum 101.6 mm {4.0"}

Winding direction Printing face must be facing outside.

• Do not use the paper with a hole or cutout.

• when using this type of paper, the label end and the black mark end of the black mark position on

the die-cut label must be matched.

Paper type Fine Media Label

Form Roll paper

Backing paper width 30 to 112 mm {1.18 to 4.41"}

Label width 25.4 to 108 mm {1 to 4.25"}

Label length When removing all

the fringes

When removing right and left fringes only

Gap between labels 3 to 6 mm {0.12 to 0.24"}

Edge cutoff on left/right side 2 ± 0.5 mm {0.079 ± 0.02"}

Edge cutoff width 1.5 mm {0.059"} or more

Label edge R 2 mm or less {0.079"}

Black mark width 13 mm {0.51"} or more

Black mark length 5 mm {0.19"} or more

Black mark centering position 8.5 ± 1 mm {0.33 ± 0.039"}

Black mark interval 15 to 1117.6 mm {0.59 to 44"}

Paper thickness 0.145 mm {0.0057"}

Roll paper core Outside diameter: 56.8 mm {2.24"}

25.4 to 1117.6 mm {1.0 to 44.0"}

15 to 1117.6 mm {0.59 to 44.0"}

External diameter Maximum 101.6 mm {4.0"}

Winding direction Printing face must be facing outside.

• Do not use the paper with a hole or cutout.

• when using this type of paper, the label end and the black mark end of the black mark position on

the die-cut label must be matched.

Paper type Synthetic Media Label

Form Roll paper

Backing paper width 30 to 112 mm {1.18 to 4.41"}

Label width 25.4 to 108 mm {1.0 to 4.25"}

Label length When removing right and left fringes only:

15 to 1117.6 mm {0.59 to 44.0"}

Gap between labels 3 to 6 mm {0.12 to 0.24"}

Edge cutoff on left/right side 2 ± 0.5 mm {0.079 ± 0.02"}

Chapter 1 Product Overview

Edge cutoff width 1.5 mm {0.059"} or more

Label edge R 2 mm or less {0.079"}

Black mark width 13 mm {0.51"} or more

Black mark length 5 mm {0.19"} or more

Black mark centering position 8.5 ± 1 mm {0.33 ± 0.039"}

Black mark interval 15 to 1117.6 mm {0.59 to 44"}

Paper thickness 0.195 mm {0.0077"}

Roll paper core Outside diameter: 44.1 mm {1.74"}

External diameter Maximum 101.6 mm {4.0"}

Winding direction Printing face must be facing outside.

• Do not use the paper with a hole or cutout.

• when using this type of paper, the label end and the black mark end of the black mark position on

the die-cut label must be matched.

Paper type Plain Media Label, Fine Media Label

Form Fanfold paper

Backing paper width 50 to 112 mm {1.97 to 4.41"}

Label width 46 to 108 mm {1.81 to 4.25"}

Label length When removing right and left fringes only:

15 to 301.8 mm {0.59 to 11.88"}

Gap between labels 3 to 6 mm {0.12 to 0.24"}

Edge cutoff on left/right side 2 ± 0.5 mm {0.079 ± 0.02"}

Label edge R 2 mm {0.079"} or less

Black mark width 13 mm {0.51"} or more

Black mark length 5 mm {0.19"} or more

Black mark centering position 8.5 ± 1 mm {0.33 ± 0.039"}

Black mark interval 15 to 304.8 mm {0.59 to 12.0"}

Paper thickness 0.145 to 0.161 mm {0.0057 to 0.0063"}

Perforated line pitch: 203.2 to 304.8 mm {8.0 to 12.0"}

Perforated line form: Plain media label : 1 mm {0.039"} uncut, 5 mm {0.19"} cut

Fine media label : 1 mm {0.039"} uncut, 5 mm {0.19"} cut

Number of folds: 500 or less

• Do not use the paper with a hole or cutout.

• When using fanfold paper, the black marks must be at least 2 mm from the perforated lines.

• when using this type of paper, the label end and the black mark end of the black mark position on

the die-cut label must be matched.

• Make sure to keep the same position of the black marks to the perforated lines (position that can

be detected by black mark sensor) when inserting the paper from either side in order to use the paper inserting from reverse direction.

Wrist Band

Black mark width

Center of black marks

Black mark length

Interval of black marks

Center of paper width

Center of paper width

Paper feeding direction

Black mark paper

Chapter 1 Product Overview

Paper type Synthetic Media

Specified original paper PDC Compucolor 8000 Series 7.5 mil Rectangular Band (Code: 8000-11-

Form Roll paper

Backing paper width 8000-11-PDL: 30 mm {1.18"}

Black mark width 13 mm {0.51"} or more

Black mark length 9 mm {0.35"} or more

Black mark centering position 8.5 ± 1 mm {0.33 ± 0.039"}

Black mark interval 8000-11-PDL: 290 mm {11.42"}

Paper thickness 8000-11-PDL: 0.19 mm {0.075"}

Roll paper core Outside diameter: 56.8 mm {2.24"} or more

External diameter Maximum 101.6 mm {4.0"}

Winding direction Printing face must be facing outside.

Hole, notch Diameter: 2.5 mm {0.098"} or less

PDL)

Print Area and Cutting Position

Paper width

11.0 mm {0.43"} or more

15.0 mm {0.59"} or more

(When auto-cutting)

2.0 mm {0.079"}

Auto-cut position

Paper feeding direction

Print area

Print area width

Paper

Center of paper width

2.0 mm {0.079"}

2.0 mm

{0.079"}

2.0 mm

{0.079"}

Receipt / Roll paper

Top margin: 2.0 mm {0.079"} (typical value)

Left and right margin: 2.0 mm {0.079"} (typical value)

Bottom margin: 2.0 mm {0.079"} (typical value)

When the roll paper option is set to “Banner Mode,” a top margin is set only on the first page of the print job, and not on the rest. A bottom margin is set on the last page of the print job.

Full-page Label / Roll paper

Paper width

11.0 mm {0.43"} or more

15.0 mm {0.59"} or more

(When auto-cutting)

Auto-cut position

Paper feeding direction

Print area

Label area

Center of paper width

Backing paper

Print area width

2.0 mm {0.079"}

2.0 mm

{0.079"}

2.0 mm

{0.079"}

Top margin (inside the label): 2.0 mm {0.079"} (typical value)

Left and right margin (inside the label): 2.0 mm {0.079"} (typical value)

Bottom margin (inside the label): 2.0 mm {0.079"} (typical value)

Chapter 1 Product Overview

When the roll paper option is set to “Banner Mode,” a top margin is set only on the first page of the print job, and not on the rest. A bottom margin is set on the last page of the print job.

Die-cut Label / Roll paper

Paper width

11.0 mm {0.43"}

or more

18.0 mm {0.71"} or more

(When auto-cutting)

Auto-cut position

Paper feeding direction

Print area

Label area

1.5 mm {0.06"}

3.0 mm {0.12"}

Center of paper width

Backing paper

Print area width

2.0 mm {0.079"}

Top margin (inside the label): 2.0 mm {0.079"} (typical value)

Left and right margin (inside the label): 2.0 mm {0.079"} (typical value)

Bottom margin (inside the label): 2.0 mm {0.079"} (typical value)

Black Mark Receipt / Roll paper

Paper width

11.0 mm {0.43"} or more

15.0 mm {0.59"} or more

(When auto-cutting)

Auto-cut position

Paper feeding direction

Print area

Center of paper width

Paper

Print area width

2.0 mm {0.079"}

2.0 mm

{0.079"}

2.0 mm

{0.079"}

Top margin: 2.0 mm {0.079"} (typical value)

Left and right margin: 2.0 mm {0.079"} (typical value)

Bottom margin: 2.0 mm {0.079"} (typical value)

Chapter 1 Product Overview

Black Mark Receipt / Fanfold paper

Paper width

0.5 to 1.0 mm {0.02 to 0.039"}

Auto-cut position

Paper feeding direction

Print area

Interval of perforated lines: 203.2 to 304.8 mm {8 to 12"}

Perforated line

Auto-cut position

Perforated line

Center of paper width

Paper

Print area width

2.0 mm {0.079"}

2.0 mm

{0.079"}

2.0 mm {0.079"}

11.0 mm {0.43"}

or more

Issuing pitch: 15.0 mm {0.59"} or more

(When auto-cutting)

Top margin: 2.0 mm {0.079"} (typical value)

Left and right margin: 2.0 mm {0.079"} (typical value)

Bottom margin: 2.0 mm {0.079"} (typical value)

Black Mark Die-cut Label / Roll paper

Paper width

18.0 mm {0.71"} or more

(When auto-cutting)

Auto-cut position

Paper feeding direction

Print area

2.0 mm {0.079"}

Label area

1.5 mm {0.06"}

Center of paper width

Edge cutoff 2.0 mm

{0.079"}

Auto-cut position

Backing paper

Print area width

2.0 mm {0.079"}

Edge cutoff 2.0 mm

{0.079"}

2.0 mm

{0.079"}

1.5 mm {0.06"}

2.0 mm

{0.079"}

1.5 mm

{0.06"}

11.0 mm {0.43"}

or more

Top margin (inside the label): 2.0 mm {0.079"} (typical value)

Left and right margin (inside the label): 2.0 mm {0.079"} (typical value)

Bottom margin (inside the label): 2.0 mm {0.079"} (typical value)

Chapter 1 Product Overview

Black Mark Die-cut Label / Fanfold paper

Paper width

Issuing pitch: 18.0 mm or

more (When auto-cutting)

Auto-cut position

Paper feeding direction

Print area

Label area

Perforated line

Auto-cut position

Perforated line

Center of paper width

Backing paper

Print area width

2.0 mm {0.079"}

Edge cutoff 2.0 mm

{0.079"}

2.0 mm {0.079"}

Edge cutoff 2.0 mm

{0.079"}

0.5 to 1.0 mm {0.02 to 0.039"}

2.0 mm {0.079"}

0.5 to 1.0 mm {0.02 to 0.039"}

0.5 to 1.0 mm

{0.02 to 0.039"}

0.5 to 1.0 mm

{0.02 to 0.039"}

2.0 mm {0.079"}

Interval of perforated lines: 203.2 to 304.8 mm {8 to 12"}

11.0 mm {0.43"}

or more

Top margin (inside the label): 2.0 mm {0.079"} (typical value)

Left and right margin (inside the label): 2.0 mm {0.079"} (typical value)

Bottom margin (inside the label): 2.0 mm {0.079"} (typical value)

• Make sure to adjust perforated lines to an integral multiple of issuing pitch.

• The perforated line and print area overlap each other to destabilize printing or perforated line

and the auto-cut position are misaligned to shorten the life of the autocutter if paper without black marks is used. Use paper with black marks on the back of the paper to adjust the paper position.

Wrist Band / Roll paper

Paper width

290 mm {11.42"}

Auto-cut position

Paper feeding direction

Print area

284 mm {11.18"}

Center of paper width

Paper

Print area

width

2.0 mm {0.079"}

2.0 mm

{0.079"}

2.0 mm

{0.079"}

Top margin: 2.0 mm {0.079"} (typical value)

Left and right margin: 2.0 mm {0.079"} (typical value)

Bottom margin: 2.0 mm {0.079"} (typical value)

Chapter 1 Product Overview

Paper Ejection Tray

Black Mark Receipt

Black Mark Diecut Label

Ink Cartridge

Paper type Plain Media, Fine Media, PET Film

Paper form Fanfold paper

Paper size Width 76 to 105 mm {2.99 to 4.13"} × length 54 to 148 mm {2.12 to 5.83"}

Paper thickness 0.119 to 0.151 mm {0.005 to 0.006"}

Paper type Plain Media, Fine Media

Paper form Fanfold paper

Paper size Width 76 to 105 mm {2.99 to 4.13"} × length 54 to 148 mm {2.12 to 5.83"}

Paper thickness 0.145 to 0.161 mm {0.0057 to 0.0063"}

• The paper ejection tray cannot store multiple sheets of roll paper.

• The paper ejection tray may not hold the paper perfectly, depending on the condition of the

paper or printing.

Model number SJIC15P

Type 3-color exclusive integrated ink cartridge

Ink color Cyan, magenta, yellow

Ink type Pigment ink

Ink life 6 months after loading to the printer, 2 years after manufacturing

Temperatures Transport -20 to 60°C {-4 to 140°F} (up to 5 days for 60°C {140°F})

Storage -20 to 40°C {-4 to 104°F} (up to a month for 40°C {104°F})

Installation -20 to 40°C {-4 to 104°F} (up to a month for 40°C {104°F})

Electrical Characteristics

Power supply Power supplied by AC adapter accessory

Input voltage (rated) North America / Japan: AC 100 to 125 V

Other countries: AC 100 to 240 V

Frequency (rated) 50 to 60 Hz

Chapter 1 Product Overview

Power consumption

Operating Approximately 26 W

Stand-by Approximately 5 W

When power is OFF Approximately 0.5 W

• Use the dedicated AC adapter included in the product package.

• For the Ethernet cable, use cable with CAT5e or higher shielding.

Reliability

Life Print head 6,000 million shots/nozzle

Paper feed mechanism

Autocutter mechanism

1,500,000 pages or the number of pages that reaches the following paper length fed.

• Plain Media: 150 km

• Fine Media: 75 km

• PET Film: 50 km

• Continuous label paper (Plain Media): 100 km

• Continuous label paper (Fine Media): 50 km

• Continuous label paper (Synthetic Media): 10 km

• Die-cut label (Plain Media): 150 km

• Die-cut label (Fine Media): 150 km

• Die-cut label (Synthetic Media): 50 km

• Wrist band (8000-11-PDL): 60 km

• Plain Media: 1,500,000 cuts

• Fine Media: 750,000 cuts

• PET Film: 500,000 cuts

• Continuous label (Plain Media): 750,000 cuts

(Add extra 250,000 cuts with cleaning the cutter blade)

• Continuous label (Fine Media): 500,000 cuts

• Continuous label (Synthetic Media): 100,000 cuts

• Die-cut label backing paper (Plain Media): 1,500,000 cuts

• Die-cut label backing paper (Fine Media): 1,500,000 cuts

• Die-cut label backing paper (Synthetic Media): 500,000 cuts

• Wrist band (8000-11-PDL): 200,000 cuts

Carriage mechanism

MTBF 75000 hours

MCBF 9,800,000 passes

6 million passes (3 million carriage returns)

Maintenance is requested when it reaches 20,000,000 passes (the printer will stop)

(For details on the LED lighting/flashing patterns when maintenance is requested, see

"Status/Error Indications" on page 19.)

Environmental Conditions

Humidity (%)

Temperatures (°C)

Item Specification

Chapter 1 Product Overview

Temperatures/ humidity

Pressure (elevation)

Printing 10 to 35°C {50 to 95°F}, 20 to 80%RH (no condensation)

Barcode printing 15 to 35°C {59 to 95°F}, 20 to 80%RH (no condensation)

Storage When packed (ink not loaded): -20 to 60°C {-4 to 140°F},

5 to 85%RH (no condensation)

-20°C or 60°C {-4°F or 140°F}: up to 120 hours

Ink loaded: -20 to 40°C {-4 to 104°F}

-20°C {-4°F}: up to 120 hours 0 to 30°C {32 to 86°F}: up to 6 months 40°C {104°F}: up to a month

Operating 700 to 1060 hPa (approximately 0 to 2500 m above sea level)

Not operating (including in transportation)

700 to 1060 hPa (approximately 0 to 2500 m above sea level)

Acoustic noise During operation

(including using the autocutter)

Approximately 54 dB (ANSI Bystander position)

(Based on Epson evaluation conditions including the use of the autocutter)

External Dimensions

[Unit: mm]

300 {11.81"}

255 {10.4"}

261 {10.27"}

300 {11.81"}

275 {10.83"}

457 {17.99"} (when the paper ejection tray is stretched)

388 {15.28"} (when the paper ejection tray is folded)

• Height: 261 mm {10.27"}

• Width: 255 mm {10.4"}

• Depth: 275 mm {10.83"}

Power Supply Unit (PS-180)

[Unit: mm]

68 {2.68"}

136 {5.35"}

32 {1.26"}

Electric characteristics Input conditions Input voltage (rated): AC 100 to 240 V

Frequency (rated): 50 to 60 Hz

Chapter 1 Product Overview

Power consumption (rated): 100 VA

Output conditions Output voltage (rated): DC 24 V

Output current (rated): 2.0 A

Output electric power (rated): 48 VA

Output peak current: 4.5 A

Case specifications Dimensions

(H × W × D)

Weight Approximately 0.4 kg {0.88 lb} (excluding the AC cable)

Color Black (matte)

68 × 136 × 32 mm {2.68 × 5.35 × 1.26"}

(excluding protrusions)

Material

No specific brominated flame retardants, such as PBBE and PBB, are used in this product.

AC cable selection

Select an AC cable that satisfies the following conditions.

• Safety standard product

•Plug with PE terminal

Ground connections

Be sure to ground for safety

Restrictions

Printer environment

• Drivers for TM printers EPSON Advanced Printer Driver (APD), EPSON OPOS ADK (OPOS), EPSON OPOS ADK for .NET (OPOS for .NET), and EPSON JavaPOS ADK (JavaPOS) of Seiko Epson Corporation cannot be used for this product. The TM-C3400 printer driver can be installed and used on a computer with the APD, OPOS, OPOS for .NET, and JavaPOS installed.

Installation environment for the printer driver

• The printer driver for Ethernet model cannot be installed with a USB model printer connected. In this case, turn off the USB model printer before installing the printer driver for Ethernet model.

• When the printer driver is installed using point and print, printing can be performed but obtaining the printer status can not be executed.

• When setting the printer driver using point and print, setting may be made by accessing the server via a network. Be sure to make the setting with the printer connected.

• When using shared printer and local printer on one client computer, install the printer driver for the local printer before installing the printer driver for the shared printer.

• When using this product in the same environment as a version of the APD earlier version than APD 4.03, Install the APD first, and then install the printer driver for this product.

Install package of the printer driver

• When the printer driver is installed using the install package of the USB model, the status of other computers on the network cannot be acquired, even if the setting for sharing this printer is made. And the status cannot be acquired with the EPSON Status Monitor 3 or other applications; however, printing is possible. To avoid the limitations, install the printer driver without using the install package, and make the settings.

• The settings of [Monitoring Preferences] in [Driver Utilities] tab is not reflected for the install package. The default setting is the error display of the EPSON Status Monitor 3 (Notifies when printing is impossible and maintenance is requested.) When changing the setting, make the setting for each installation environment.

• In a Windows 2000 environment, if the printer driver can not be installed when the install package is executed, it is possible that the printer is registered as an “Unknown device”. Delete the “Unknown device” and then execute the install package. ("Printer Driver cannot be Installed (Windows 2000)" on page 211)

• In a Windows 2000 environment, if the TM-C3400 printer driver is already installed and the version is different from the version of the printer driver of the install package, the settings of the existing printer driver may change. (This does not affect other printer drivers that are not for the TM-C3400.) To keep the existing settings, you must save the settings before executing the install package, and then restore the settings after the install package is executed. (

page 211

)

"Printer Driver is Already Installed (Windows 2000)" on

Paper

• When using a full-page label, remove the ejected label each time the printing is finished. Otherwise, a part of

printed label may be cut, or a cutter error may occur. (See "Status/Error Indications" on page 19.)

Chapter 1 Product Overview

• When cutting the full-page label, adhesive from labels may stick to the fixed blade of the autocutter, which

may prevent the autocutter from cutting paper cleanly. If this happens, clean the cutter blade. For details, see

"Cleaning the Autocutter" on page 194.

Turning on/off the power switch

• If you turn the printer off without using the power switch, the print head may not return to its home position.

In this case, the next time the printer is turned on, auto head cleaning is performed, which wastes ink.

Printing

• For the USB model, it takes time for the next printing if you turn the printer off and on after printing.

• The ink cartridge contains 3 colors of ink. Even when one particular color is specified, all 3 colors of ink are

used for printing and for keeping the print head in good condition. When the ink level of even one color

reaches the lowest limit, the printer stops printing.

• The colors of printouts may become abnormal if you tilt this product or subject the printer to any shocks.

When you move this product after ink charging, check the colors by performing a test print.

If the colors of printouts are not normal, perform head cleaning. See

for how to perform head cleaning.

"Manual Head Cleaning" on page 192

• When printing image data, white lines (lines shown in white) or black lines (overlapping of image) may

appear at about 1 inch intervals in the print result. By setting [Print Head Alignment] - [Media Feed Adjust- ment] in [Maintenance And Utilities] tab, this can be reduced but cannot be removed completely.

• When printing image data, change of color tone may appear at 1 inch intervals in the print result.

Setup

This chapter describes setup and installation of the product and peripherals.

When You Use This Product for the First Time

Do not turn on the printer power until installation of the printer driver is completed.

Ink charging and media position detection setting are necessary before you use this product for the first time.

Follow the steps below.

Load the roll paper.

For details, see Loading/Replacing the Roll Paper on page 80.

Chapter 2 Setup

Turn on the printer.

Load a new ink cartridge.

For details, see Loading/Replacing the Ink Cartridge on page 67.

• Ink charging starts after the ink cartridge cover is closed.

• When the ink cartridge is installed for the first time, the printer takes

approximately 8 minutes for ink charging. The POWER LED flashes during ink charging. Do not turn off the printer or open the roll paper cover or the ink cartridge cover. If the power is turned off, the roll paper cover is opened, or the ink cartridge cover is opened during ink charging, ink charging will restart from the beginning and an extremely large amount of ink will be consumed.

• When ink charging finishes, the POWER LED stops flashing and stays on.

Set the media position detection of the printer for the paper type you will be using.

For details, see 2. Setting for media position detection on page 83.

• The colors of printouts may become abnormal if you tilt this product or subject the printer to

any shocks. When you move this product after ink charging, check the colors by performing a test print.

• If the colors of printouts are not normal, perform head cleaning. See

on page 192

• If you turn the printer off without using the power switch, the print head may not return to its

home position. In this case, the next time the printer is turned on, the auto head cleaning is performed, which wastes ink.

for how to perform head cleaning.

Manual Head Cleaning

Flow of Setup

3. Loading/Replacing the Ink Cartridge (page 67)

7. Loading/Replacing the Paper (page 80)

6. Setting the DIP Switches (page 78)

4. Connecting the Printer to the Host Computer (page 69)

5. Installing the Driver (page 71)

2. Connecting the Power Supply Unit (PS-180) (page 66)

8. Attaching/Adjusting the Paper Ejection Tray (page 100)

1. Installing the Printer (page 65)

9. Attaching the Power Switch Cover (page 102)

10. Setting the Printer Driver (page 104)

This chapter consists of the following sections along with the setup flow of the product and peripherals.

Installing the Printer

261

255

275

[Unit: mm]

100

Install the printer in an appropriate location with sufficient space around it.

Important Notes on Installation

Chapter 2 Setup

• The printer must be installed horizontally.

• Leave enough space in front of the printer for the ink cartridge cover and the roll paper cover to be fully

opened.

• Do not place the printer in a dusty location.

• Protect the printer from heavy impacts. They may cause defective print.

• Do not allow cables to get caught or foreign matter to accumulate under the printer.

• Make sure that there is at least 100 mm of space behind the printer back when installing.

• Do not put a heavy object (of 10 kg or more) or an object that vibrates on the printer.

Connecting the Power Supply Unit (PS-180)

Use the specified AC adapter PS-180 as the power source.

• Be sure to use the specified AC adapter only.

Using a nonstandard power supply can result in electric shock or fire.

WARNING

Use the AC cable that meets safety standards of each country.

Connecting the AC Cable

Make sure the printer is off.

Insert the connector of the AC cable into the inlet of the AC adapter.

Insert the power plug of the AC cable into the wall socket.

• Should a fault ever occur in the AC adapter, immediately turn off the power to the printer and

remove the power supply cable from the wall socket.

CAUTION

• Be sure to remove the AC cable from the wall socket whenever connecting or disconnecting the AC cable to the printer.

Failure to do so may result in damage to the AC adapter or the printer.

• Make sure the wall socket power supply satisfies the rated voltage requirements of the

AC adapter. Never insert the AC cable into a socket that does not meet the rated voltage requirements of the AC adapter.

Doing so may result in damage to both the AC adapter and the printer.

Loading/Replacing the Ink Cartridge

• When the ink cartridge is installed for the first time, be sure to install the roll paper first, and

turn on the printer, and then install the ink cartridge. See

for how to load the roll paper.

page 80

• Always use the Epson SJIC15P as the ink cartridge.

• Do not open the package of the ink cartridge until you are ready to load it in the printer.

Load the roll paper included in the product package.

See Loading/Replacing the Roll Paper on page 80 for details.

Pull down the ink cartridge cover to the front to open it.

Chapter 2 Setup

Loading/Replacing the Roll Paper on

Remove the used ink cartridge if any.

Shake new ink cartridge package 4 or 5 times before opening it and take out the ink car-

tridge from the package.

Push the ink cartridge gently into the cartridge holder as shown below.

Insert with the arrowed side up.

Close the ink cartridge cover.

When the ink cartridge is loaded for the first time, it takes approximately 8 minutes for ink charging. Do not open the roll cover or the ink cartridge cover of the printer, or press the Power switch or the FEED button. The INK LED (red) turns off. The POWER LED (green) starts flashing when the ink charge starts. Charging is finished when the POWER LED flashing becomes lighting.

• When the ink cartridge is loaded for the first time, the printer uses ink to prepare for printing (initial ink charge), therefore, the first replacement period is shorter than normal.

• Ink consumption differs, depending on printer conditions, such as printing and cleaning.

• To maintain the quality of print head, the INK LED lights before using up all the ink even some

ink remains in the cartridge.

Turn the printer on.

If you turn the printer off without using the power switch, the print head may not return to its home position. In this case, the next time the printer is turned on, the auto head cleaning is performed, which wastes ink.

Chapter 2 Setup

Cable hook: Prevents cable from coming unplugged.

Connecting the Printer to the Host Computer

For USB Model

Connect this product to the host computer by the USB cable.

• Do not turn the power on until the printer driver is installed.

• Make sure to use the USB cable included with the printer.

Insert the USB cable to the USB connector on the lower rear of the printer and arrange it as shown below.

Make sure to put the USB cable through the cable hook as shown in the figure below to prevent the cable from

coming unplugged.

For Ethernet Model

Cable hook: Prevents cable from coming unplugged.

Connect this product to a network by a LAN cable via a hub.

• When LAN cables are installed outdoors, make sure devices without proper surge protection are cushioned by being connected through devices that do have surge protec-

CAUTION

Open the connector cover on the rear of the printer.

Connect a LAN cable to the LAN connector by pressing firmly until the connector clicks

into place and arrange it as shown below.

Make sure to put the USB cable through the cable hook as shown in the figure below to prevent the cable from coming unplugged.

tion.

Otherwise, the devices can be damaged by lightning.

• Never attempt to connect the standard telephone line cable to the LAN connector.

Close the connector cover.

Installing the Driver

The following two methods can be selected when installing the printer driver.

• Installation using Easy setup:

Described in this manual.

• Installation from the printer driver file:

Not described in this manual. Execute the installer of the printer driver, and follow the instructions on the screen to install the printer driver. For Ethernet model whose network setting has not changed from the factory default value, make such settings as the IP address using the EpsonNet Config, to enable the IP communication.

Installation using Easy setup

Chapter 2 Setup

[Easy setup] makes it easy to install the printer driver and set the network (for Ethernet model).

• Make sure to logon as an administrator to install the printer driver.

• More than one printer cannot be set up by [easy setup]. Use [EPSONNetConfig] for setting up

more than one printer on the network.

• For information on how to use the printer driver, see

154.

Installation procedure is different between USB Model and Ethernet Model.

•For USB Model (see

•For Ethernet Model (see page 73)

page 71)

How to Use the Printer Driver on page

For USB Model

Follow the steps below to install the printer driver.

Double-click the icon for Easy Setup “EPSetup.exe”.

Click [Local] for USB model.

Click [Install].

Make sure of the connection to the computer when the following window appears, then

turn the power on.

Click [Exit].

This is the end of driver installation.

For Ethernet Model

When the network setting such as IP address setting on TM-C3400 was already made, the setting is applied. The setting can not be changed.

Follow the steps below to install the printer driver and execute the network setting.

Turn the printer on.

Double-click the icon for Easy Setup “EPSetup.exe”.

Click [Network] for Ethernet Model.

Chapter 2 Setup

Click [Install].

The printers available are displayed. Select the printer to install,

and click [Next].

When the IP address was already set in the printer, go to step 9.

The method for acquiring IP address is displayed. Select the method you want to take,

and click [Next].

When you select “Manual”, enter the IP address.

Checking the settings is displayed. If the settings are correct, click [Next].

If you want to change IP address setting, click [Back].

Chapter 2 Setup

Completed notice of the communication setting is displayed. Click [Next].

Enter the Printer Name and click [Next].

Do not check the box of [Print test page].

Select which installed printer driver to use as a default printer, and click [Next].

The printer driver will be installed after clicking [Next].

Click [Finish].

It terminates “EpsonNet EasyInstall”.

Chapter 2 Setup

Click [Exit].

This is the end of driver installation and network setting.

Setting the DIP Switches

Change the DIP switch settings in the following cases.

• When attaching the power switch cover to prevent the power switch from being pressed

• When switching the paper type between roll paper and fanfold paper (The default setting is roll paper)

• When changing the volume of the buzzer

Setting Procedure

Follow the steps below to change the DIP switch settings.

Turn the power off before removing the DIP switch cover.

Otherwise, a short-circuit may cause the printer to malfunction.

CAUTION

DIP switch setting becomes enabled after turning the power on or completing reset by the interface.

Make sure the power supply for the printer is turned off.

Open the ink cartridge cover and remove the DIP switch cover.

Set the DIP switches, using the tip of a tool, such as a small screwdriver.

Attach the DIP switch cover, and close the ink cartridge cover.

Function of the DIP Switches

Chapter 2 Setup

SW Function ON OFF

1 Operation of the power switch Reset Power ON/OFF OFF

2 Internal use Fixed to OFF (Do not change) OFF

3 Paper selection Fanfold paper Roll paper OFF

7 Internal use Fixed to OFF (Do not change) OFF

8 Buzzer volume High Low OFF

When attaching the power switch cover to prevent the power switch to be pressed, set DIP switch 1 to ON.

Fac tory

settings

Loading/Replacing the Paper

3. Removing the paper feed guide (page 84)

4. Adjusting roll paper guide/paper ejection guide (page 85)

5. Loading the paper and turning on the printer (page 88)

2. Setting for media position detection (page 83)

1. Removing the paper (page 81)

Follow the steps below to load the paper for the first time, change classification or type of the paper (roll paper

or fanfold paper) or replace the paper.

Loading the paper is different depending of the type of the paper to use roll paper or fanfold paper.

• For roll paper/ wrist band, see Loading/Replacing the Roll Paper on page 80

• For fanfold paper, see

Loading/Replacing Fanfold Paper on page 90.

• Use paper that meets the printer specification. For details about paper specification, see Paper

Specifications on page 32.

• When exchanging paper without changing paper type, media position detection, or paper width, see

Paper Specifications on page 32.

Loading/Replacing the Roll Paper

Follow the steps below to load the roll paper/ wrist band.

• Loading the paper for the first time: 2 to 5

• Using up the paper completely (loads same type of paper): 1, 5

• Changing paper type or classification: 1 to 5

Before loading or replacing the roll paper, make sure that the DIP switch 3 (paper selection) setting is OFF (roll paper). See

Setting the DIP Switches on page 78

for DIP switches settings.

1. Removing the paper

This procedure is not required when the paper is initially loaded to the printer.

For roll paper

Press down the release lever, and pull it to the front to open the roll paper cover.

Remove the roll paper or the roll paper core if any.

Chapter 2 Setup

Close the roll paper cover.

For fanfold paper

Open the fanfold paper cover.

Remove the remaining paper.

2. Setting for media position detection

This procedure is not required when media position detection is not changed.

When paper remains in the printer, media position detection cannot be set. Be sure to remove the paper before turning on the printer.

Turn the power on.

Remove the paper in the printer.

Display the printer driver window. (See How to Use the Printer Driver on page 154 for

how to display the driver window.)

Change [Media position detection] on [Maintenance And Utilities] tab of the printer

driver depending on the paper to use.

Roll paper type Media position detection setting

Chapter 2 Setup

Receipt/Full-page Label/Transparent Full-page Label Not applied

Black Mark Die-cut Label Detects black marks of die-cut label

Black Mark Receipt/Wrist Band Detects black marks of receipt

Die-cut Label/Black Mark Die-cut Label /Transparent Die-cut Label

Turn the power off.

The changed setting of the media position detection is saved in the NV memory of the printer when the printer is turned off. Be sure to turn off the printer to enable the setting.

Detects the gap between labels

3. Removing the paper feed guide

This procedure is not required when the paper is initially loaded to the printer or the paper type is not changed

(roll paper/fanfold paper).

Attach the paper feed guide to the printer only when using the fanfold paper. Be sure to remove the paper feed guide when using the roll paper.

Press down the release lever, and pull it to the front to open the roll paper cover.

If the paper feed guide is attached into the grooves inside of the roll paper cover,

remove it.

Close the roll paper cover.

4. Adjusting roll paper guide/paper ejection guide

This procedure is not required when paper width is not changed.

Press down the release lever, and pull it to the front to open the roll paper cover.

Chapter 2 Setup

Unlock the roll paper guide.

Push the paper guide on the left in the direction of the arrow, and load the roll paper

with the printing side up.

Lock the roll paper guide.

Release the lock of the paper ejection guide with a fine-tipped object.

Align the paper ejection guide with the roll paper width.

Lock the paper ejection guide.

Close the roll paper cover.

Chapter 2 Setup

5. Loading the paper and turning on the printer

Steps 1 to 3 below are not necessary after performing Step 4. Adjusting roll paper guide/paper ejection guide on

page 85

Press down the release lever, and pull it to the front to open the roll paper cover.

Load the roll paper with the printing side up.

Close the roll paper cover while aligning the roll paper with the paper ejection guide.

Turn the power on.

The roll paper is automatically fed.

When paper set operation at the roll paper cover close is set as “Media Loading Method (with Cutting)” of [Media Loading Settings] on [Maintenance And Utilities] tab on the printer driver, paper is automatically cut after the paper is fed.

Chapter 2 Setup

This is the end of loading of the roll paper.

Loading/Replacing Fanfold Paper

3. Attaching the paper feed guide (page 94)

4. Adjusting paper ejection guide/fanfold paper guide (page 96)

5. Loading the fanfold paper and turning on the printer (page 98)

2. Setting for media position detection (page 93)

1. Removing the paper (page 91)

Follow the steps below to load the fanfold paper.

• Loading the paper for the first time: 2 to 5

• Using the paper completely (loads same type of paper): 1, 5

• Changing paper type or classification: 1 to 5

Make sure that the DIP switch 3 (paper selection) setting is ON (fanfold paper) before loading or replacing the fanfold paper. See

Setting the DIP Switches on page 78 for DIP switches settings.

1. Removing the paper

This procedure is not required when the paper is initially loaded to the printer.

For roll paper

Press down the release lever, and pull it to the front to open the roll paper cover.

Remove the roll paper or the roll paper core if any.

Chapter 2 Setup

Close the roll paper cover.

For fanfold paper

Open the fanfold paper cover.

Remove the paper left.

2. Setting for media position detection

This procedure is not required when media position detection is not changed.

• When paper remains in the printer, media position detection cannot be set.

Be sure to remove the paper before turning on the printer.

• The changed setting of the media position detection is saved in the NV memory of the printer

when the printer is turned off. Be sure to turn off the printer to enable the setting.

Turn the power on.

Remove the paper in the printer.

Display the printer driver window. (See How to Use the Printer Driver on page 154 for

how to display the driver window.)

Chapter 2 Setup

Change [Media Position Detection] on [Maintenance And Utilities] tab of the printer

driver depending on the paper to use.

Paper type to use Media position detection setting

Black Mark Die-cut Label Detects black marks of die-cut label

Black Mark Receipt Detects black marks of receipt

Black Mark Receipt/Wrist Band Detects black marks of receipt

Die-cut Label/Black Mark Die-cut Label /Transparent Die-cut Label

Turn the power off.

Detects the gap between labels

3. Attaching the paper feed guide

This procedure is not required when paper type (roll paper/fanfold paper) is not changed.

Make sure to attach the paper feed guide when using fanfold paper.

Open the fanfold paper cover and take out the paper feed guide.

Press down the release lever, and pull it to the front to open the roll paper cover.

Insert the paper feed guide into the grooves inside of the roll paper cover to attach it.

Close the roll paper cover.

Chapter 2 Setup

4. Adjusting paper ejection guide/fanfold paper guide

This procedure is not required when paper type (roll paper/fanfold paper) is not changed.

Release the lock of the paper ejection guide with a fine-tipped object.

Slide the paper ejection guide as wide as possible.

Lock the paper ejection guide.

Open the fanfold paper cover and release the lock of the fanfold paper guide.

Align the fanfold paper guide with the fanfold paper width.

Chapter 2 Setup

Lock the fanfold paper guide.

5. Loading the fanfold paper and turning on the printer

40 mm

Turn the power on.

After the Power LED stops flashing and lights, insert the paper into the paper slot with

the print surface facing upward until it is pulled into inside the printer (approximately 100 mm). The paper is automatically fed.

Place the paper straight at least 40 mm from the printer.

Close the fanfold paper cover.

This is the end of loading of the fanfold paper.

Chapter 2 Setup

Attaching/Adjusting the Paper Ejection Tray

If you attach the paper ejection tray, you can temporarily store the printed paper in the tray.

Follow the steps below to install/adjust the ejection tray.

• Paper may not stay in the paper ejection tray depending on the paper curl and length.

• When the fanfold paper is used, the several printed papers can be stored in the ejection tray.

See Paper Ejection Tray on page 54 the ejection tray.

Attach the paper ejection tray to the hooks under the paper ejection table.

for the numbers of the fanfold paper that can be stored in

Pull the lever at the bottom-right of the paper ejection tray to unlock it.

Slide the bottom tray to align it with the paper length.

100

Epson TM-C3400 Technical Reference Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

For Safety

Key to Symbols

Warnings

Cautions

Restriction of Use

About this Manual

Aim of the Manual

Manual Content

Contents

Product Overview

Features

Product Configuration

Models

Color

Accessories

Parts Name and Function

Power Switch

Power Switch Cover

Button

Connectors

Paper ejection tray

Status/Error Indications

Post-Printing Verification Settings

When an Unrecoverable Missing Dot Occurs

Software

Product Specifications

Hardware Requirements

Printing Specifications

Paper Specifications

Print Area and Cutting Position

Paper Ejection Tray

Ink Cartridge

Electrical Characteristics

Reliability

Environmental Conditions

External Dimensions

Power Supply Unit (PS-180)

Restrictions

Setup

When You Use This Product for the First Time

Flow of Setup

Installing the Printer

Important Notes on Installation

Connecting the Power Supply Unit (PS-180)

Connecting the AC Cable

Loading/Replacing the Ink Cartridge

Connecting the Printer to the Host Computer

For USB Model

For Ethernet Model

Installing the Driver

Installation using Easy setup

Setting the DIP Switches

Setting Procedure

Function of the DIP Switches

Loading/Replacing the Paper

Loading/Replacing the Roll Paper

Loading/Replacing Fanfold Paper

Attaching/Adjusting the Paper Ejection Tray