Epson TM-C3400 Technical Reference Guide
Technical Reference Guide
Describes features and general specications for the product.
Describes setup and installation of the product and peripherals.
Describes how to control the printer and necessary information
when you develop applications.
Describes how to handle the product.
Describes to administrator for necessary information to administer
TM-C3400 in the system such as distributing driver or installing
new printer or replacing the printer.
Product Overview
Setup
Application Development Information
Handling
Maintenance of the TM-C3400
M00008312
Rev.M
Cautions
• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corpo-
ration.
• The contents of this document are subject to change without notice. Please contact us for the latest information.
• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no respon-
sibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of
this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly
comply with Seiko Epson Corporation’s operating and maintenance instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any
consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko
Epson Corporation.
Trademarks
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision is a registered trademark or trademark of Seiko Epson Corporation.
Microsoft
marks of Microsoft Corporation.
All other trademarks are the property of their respective owners and used for identification purpose only.
®, Windows®, Windows Vista®, Windows Server®, Visual Basic®, Visual C++®, and Visual C#® are registered trade-
Copyright
The Ethernet model of this product includes software developed by the University of California, Berkeley, and its contributors.
©Seiko Epson Corporation 2009-2018. All rights reserved.
2
For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
You must follow warnings carefully to avoid serious bodily injury.
WARNING
Provides information that must be observed to prevent damage to the equipment or loss of data.
• Possibility of sustaining physical injuries.
CAUTION
• Possibility of causing physical damage.
• Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a
malfunction.
Provides important information and useful tips.
3
Warnings
WARNING
• To avoid risk of electric shock, do not set up this product or handle cables during a
thunderstorm
• Be sure to use the power cable complied with safety standards with a PE (power earth)
terminal on the plug, and make sure to ground the product before use.
Ignoring this may result in severe shock.
• Never insert or disconnect the power plug with wet hands.
Doing so may result in severe shock.
• Handle the power cable with care.
Improper handling may lead to fire or electric shock.
∗ Do not modify or attempt to repair the cable.
∗ Do not place any heavy object on top of the cable.
∗ Avoid excessive bending, twisting, and pulling.
∗ Do not place the cable near heating equipment.
∗ Check that the plug is clean before plugging it in.
∗ Be sure to push the plug all the way in.
• Be sure to use the specified AC adapter.
Connection to an improper power source may cause fire or shock.
• Do not place multiple loads on the power outlet.
Overloading the outlet may lead to fire.
• Shut down your equipment immediately if it produces smoke, a strange odor, or unusual
noise.
Continued use may lead to fire. Immediately unplug the equipment and contact qualified
service personnel for advice.
• Never attempt to repair this product yourself.
Improper repair work can be dangerous.
• Never disassemble or modify this product.
Tampering with this product may result in injury or fire.
• Do not allow foreign matter to fall into the equipment.
Penetration by foreign objects may lead to fire.
• If water or other liquid spills into this equipment, do not continue to use it.
Continued use may lead to fire. Unplug the AC cable immediately and contact qualified
service personnel for advice.
• If you open the DIP switch cover, be sure to close the cover and tighten the screw after
adjusting the DIP switch.
Using this product with the cover open may cause fire or electric shock.
4
Cautions
CAUTION
• Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage or fire.
• Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage or fire.
• Be sure to set this equipment on a firm, stable, horizontal surface.
The product may break or cause injury if it falls.
• Do not use this product in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage or fire.
• Do not place heavy objects on top of this product. Never stand or lean on this product.
Equipment may fall or collapse, causing breakage and possible injury.
• Do not use aerosol sprayers containing flammable gas inside or around this product.
Doing so may cause fire.
• Do not use this product in the presence of silicon gas (silicon adhesive, silicon oil, silicon
powder, etc.) including siloxane and of malignant gas (nitric acid, hydrosulfuric,
ammonia, chlorine, etc.).
Doing so may cause a product failure in a short time.
• To ensure safety, unplug this product before leaving it unused for an extended period.
• Do not remove the ink cartridge during transportation of the printer.
Restriction of Use
When this product is used for applications requiring high reliability/safety such as transportation devices
related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or
functional/precision devices etc., you should use this product only after giving consideration to including fail-
safes and redundancies into your design to maintain safety and total system reliability.
5
About this Manual
Aim of the Manual
This manual was created to provide information on development, design, and installation of POS systems and
development and design of printer applications for developers.
Manual Content
The manual is made up of the following sections:
Chapter 1
Chapter 2 Setup
Chapter 3 Application Development Information
Chapter 4 Handling
Chapter 5 Maintenance of the TM-C3400
Product Overview
6
Contents
■ For Safety......................................................................................................................................... 3
Key to Symbols .......................................................................................................................................................................................... 3
Warnings......................................................................................................................................................................................................4
Cautions....................................................................................................................................................................................................... 5
■ Restriction of Use ............................................................................................................................ 5
■ About this Manual........................................................................................................................... 6
Aim of the Manual....................................................................................................................................................................................6
Manual Content ........................................................................................................................................................................................6
■ Contents........................................................................................................................................... 7
Product Overview................................................................................ 11
■ Features ......................................................................................................................................... 11
■ Product Configuration.................................................................................................................. 13
Models....................................................................................................................................................................................................... 13
Color........................................................................................................................................................................................................... 13
Accessories............................................................................................................................................................................................... 13
■ Parts Name and Function ............................................................................................................. 14
Power Switch........................................................................................................................................................................................... 16
Power Switch Cover ..............................................................................................................................................................................17
Button ........................................................................................................................................................................................................ 18
LED.............................................................................................................................................................................................................. 18
Connectors............................................................................................................................................................................................... 19
Paper ejection tray ................................................................................................................................................................................ 19
■ Status/Error Indications................................................................................................................ 20
■ Post-Printing Verification Settings .............................................................................................. 22
When an Unrecoverable Missing Dot Occurs.............................................................................................................................. 25
■ Software......................................................................................................................................... 27
■ Product Specifications.................................................................................................................. 29
Hardware Requirements..................................................................................................................................................................... 31
Printing Specifications......................................................................................................................................................................... 32
Paper Specifications.............................................................................................................................................................................. 33
Print Area and Cutting Position........................................................................................................................................................ 47
Paper Ejection Tray................................................................................................................................................................................ 55
Ink Cartridge............................................................................................................................................................................................ 55
Electrical Characteristics ..................................................................................................................................................................... 56
Reliability .................................................................................................................................................................................................. 57
Environmental Conditions ................................................................................................................................................................. 58
External Dimensions............................................................................................................................................................................. 59
Power Supply Unit (PS-180)............................................................................................................................................................... 60
■ Restrictions.................................................................................................................................... 61
7
Setup .................................................................................................... 63
■ When You Use This Product for the First Time............................................................................. 63
■ Flow of Setup................................................................................................................................. 64
■ Installing the Printer..................................................................................................................... 65
Important Notes on Installation....................................................................................................................................................... 65
■ Connecting the Power Supply Unit (PS-180) .............................................................................. 66
Connecting the AC Cable ................................................................................................................................................................... 66
■ Loading/Replacing the Ink Cartridge .......................................................................................... 67
■ Connecting the Printer to the Host Computer............................................................................ 69
For USB Model ........................................................................................................................................................................................ 69
For Ethernet Model............................................................................................................................................................................... 70
■ Installing the Driver...................................................................................................................... 71
Installation using Easy setup ............................................................................................................................................................. 71
■ Setting the DIP Switches............................................................................................................... 78
Setting Procedure.................................................................................................................................................................................. 78
Function of the DIP Switches ............................................................................................................................................................ 79
■ Loading/Replacing the Paper....................................................................................................... 80
Loading/Replacing the Roll Paper................................................................................................................................................... 80
Loading/Replacing Fanfold Paper ...................................................................................................................................................90
■ Attaching/Adjusting the Paper Ejection Tray ........................................................................... 100
■ Attaching the Power Switch Cover............................................................................................. 102
■ Setting the Printer Driver ........................................................................................................... 104
Post-Printing Verification Settings.................................................................................................................................................104
Notification Settings........................................................................................................................................................................... 110
Media Loading Settings ....................................................................................................................................................................112
Media Position Detection ................................................................................................................................................................. 114
Panel Button Settings.........................................................................................................................................................................115
Sensor Adjustment..............................................................................................................................................................................117
Setting EPSON Status Monitor 3 ....................................................................................................................................................119
Setting the Post-Printing Movements..........................................................................................................................................125
Application Development Information ........................................... 129
■ Overview...................................................................................................................................... 129
■ Printer Driver............................................................................................................................... 129
■ Sample Program.......................................................................................................................... 130
■ EpsonNet SDK.............................................................................................................................. 132
Environmental Setting for EpsonNet SDK .................................................................................................................................. 132
■ Utilities and Manuals .................................................................................................................. 133
Download...............................................................................................................................................................................................135
8
■ Printer Driver and Utility Function List ......................................................................................136
Network Setting of the Printer........................................................................................................................................................137
Setting the Printer...............................................................................................................................................................................141
Acquiring Printer Status.................................................................................................................................................................... 142
■ Application Specification to Develop ........................................................................................143
Character Size to Print........................................................................................................................................................................143
Print Barcode / 2D Symbol Data on the Graphic Data........................................................................................................... 143
When Extremely High Reliability and Safety are Required...................................................................................................144
Handling ............................................................................................ 145
■ Replacing the Ink Cartridge ........................................................................................................145
■ Replacing the Paper.....................................................................................................................147
Replacing the Roll Paper................................................................................................................................................................... 147
Replacing the Fanfold Paper............................................................................................................................................................ 149
■ Ejection Angle of Printed Paper .................................................................................................150
■ Removing Jammed Paper ...........................................................................................................151
For Roll Paper........................................................................................................................................................................................ 151
For Fanfold Paper................................................................................................................................................................................. 152
■ How to Use the Printer Driver.....................................................................................................154
How to Display the Printer Driver.................................................................................................................................................. 154
Registering User Defined Media ....................................................................................................................................................156
Favorite Setting....................................................................................................................................................................................157
Information for User Definition ...................................................................................................................................................... 159
Barcode Printing .................................................................................................................................................................................. 159
2D Symbol Font Settings.................................................................................................................................................................. 172
Barcode and 2D Symbol Font Printing on .NET Environment............................................................................................. 178
Functions of the Printer Driver........................................................................................................................................................180
■ Uninstalling the Printer Driver ...................................................................................................186
■ Setting Check Modes...................................................................................................................189
Self-test Mode....................................................................................................................................................................................... 189
Status Sheet Printing (Ethernet model only).............................................................................................................................191
■ Cleaning the Printer ....................................................................................................................192
Cleaning the Printer Case................................................................................................................................................................. 192
Manual Head Cleaning ......................................................................................................................................................................192
Manual Head Cleaning during printing ......................................................................................................................................193
Nozzle Check......................................................................................................................................................................................... 193
■ Cleaning the Autocutter..............................................................................................................194
■ Changing the Interface for Ethernet Model ..............................................................................195
■ Removing the AC Adapter...........................................................................................................197
Removing the AC Adapter................................................................................................................................................................197
Installing the AC Adapter..................................................................................................................................................................198
■ Preparing for Transport...............................................................................................................199
■ Troubleshooting ..........................................................................................................................200
Lighting and Flashing the Error LED............................................................................................................................................. 200
9
Maintenance of the TM-C3400 .........................................................201
■ Necessary Information for an Administrator of the Printer..................................................... 202
Printer Driver Functions .................................................................................................................................................................... 202
Destination for the Printer Driver Setting................................................................................................................................... 203
Printer Setting....................................................................................................................................................................................... 204
Installing Multiple Printer Drivers in One Client Computer .................................................................................................206
Using One Network Printer with Multiple Client Computers..............................................................................................210
Updating the Printer Driver .............................................................................................................................................................210
Printer Driver cannot be Installed (Windows 2000)................................................................................................................211
Printer Driver is Already Installed (Windows 2000).................................................................................................................211
■ Distributing the Printer Driver and Setting the Printer ........................................................... 212
Utility........................................................................................................................................................................................................212
Preparation for the Administrator.................................................................................................................................................213
Setup Procedure ..................................................................................................................................................................................217
Examples of Usage.............................................................................................................................................................................. 218
■ Maintenance................................................................................................................................ 227
Adding a Client Computer (for the Ethernet Model).............................................................................................................. 227
Adding a Printer................................................................................................................................................................................... 228
Adding a paper type/changing the print setting ....................................................................................................................229
Replacing the Printer..........................................................................................................................................................................229
■ Managing the Printer.................................................................................................................. 231
Monitoring the Network Printer.....................................................................................................................................................231
■ For Inquiries................................................................................................................................. 232
10
Chapter 1 Product Overview
Product Overview
s
This chapter describes features and specifications of the product.
Features
The TM-C3400 is a 3-color ink jet printer that offers high speed easy operability and high reliability required
for on-demand label printing.
Printing
•High-speed printing
∗ 92 mm/s (printing width 56 mm, 360 dpi × 180 dpi, bi-directional printing)
∗ 47 mm/s (printing width 56 mm, 360 dpi × 360 dpi, bi-directional printing)
The print speed is different depending on the resolution and the printing width.
•Color printing
∗ CMY 3-color printing
∗ Print resolution: Plain Media, Plain Media Label 360 dpi × 180 dpi, 360 dpi × 360 dpi
: Others 360 dpi × 360 dpi, 720 dpi × 360 dpi
dpi: dots per 25.4 mm (dots per inch)
∗ Each color has 4 gradations
• Supports printing on various types of paper
∗ Roll paper, Fan-fold paper
∗ Receipt, Black Mark Receipt, Full-page Label, Die-cut Label, Black Mark Die-cut Label
(Detects positions of black marks and gaps between labels)
∗ Plain Media, Plain Media Label, Fine Media, PET Film, Synthetic Media Label
∗ Wrist Band
• System to prevent ink from smearing out of the printable area such as on the backing paper of Die-cut Label.
1
• System to prevent missing read or missing color caused by missing dots.
Handling
• Replacing the roll paper and the ink cartridge can be done only by operation in the front.
•Easy drop-in paper loading
• Multiple printed sheets can be stored in the paper ejection tray. The paper ejection tray cannot store multiple
sheets of roll paper.
11
Reliability
• Pigment ink for excellent light-fastness and water-resistance.
• High reliability system to prevent missing dots with auto nozzle check system installed.
Software
•Windows® printer driver is available.
• The printer driver has the built-in barcode font, and available from Microsoft® .NET * application.
• Reprint function allows printing to the page that was not printed after solving paper jam error or an error of
paper out.
• The printer status can be obtained in network environment by EpsonNet SDK.
(SDK is provided as API to make original application for obtained printer status.)
• Dedicated sample program using EpsonNet SDK is prepared.
Development languages are as follows.
∗ Microsoft Visual Basic .NET
∗ Microsoft Visual C#
∗ Microsoft Visual C++
∗ Microsoft Visual Basic 6.0
* The Microsoft .Net Framework is the window developer platform that connects the information, people,
system and devices.
Others
• Detects black marks and gaps between labels (for Die-cut Label)
• Auto-cutter
•Buzzer
12
Product Configuration
Models
• USB model (USB 2.0 high speed)
• Ethernet model (100 Base-TX/10 Base-T)
Color
Chapter 1 Product Overview
White (ENN8.5)
Accessories
Unpacking
• Roll paper (for checking initial movement)
• Ink cartridge (Model number: SJIC15P)
• Paper ejection tray
• Power switch cover
• Paper feed guide (for fanfold paper: attached on the rear of the fanfold paper cover)
• AC Adapter (PS-180)
•AC cable
•USB cable (USB model only)
• Instruction sheet
• User’s Manuals (for printer and AC adapter)
1
• The AC adapter is embedded in the printer.
• The AC cable may not be included with the printer.
• Printer Drivers and utilities are not included with this product. Download them from the home
page of Seiko Epson Corporation.
13
Parts Name and Function
Roll paper cover
Power switch
Paper ejection
table
Ink cartridge cover
Release lever
Paper ejection
guide
Paper ejection tray
Control panel
Paper ejection
guide lock
Power switch cover
Power LED
FEED button
Error LED Ink LED
Paper LED
CUT button
Front
Control panel
14
Back
Fanfold paper cover
Fanfold paper guide
Paper feed guide
Power connector
USB connector
Cable hook
Inlet (AC Adapter)
AC Adapter
Power connector
Status sheet button
Ethernet Connector
Connector cover
Cable hook
Inlet (AC Adapter)
AC Adapter
Connector (lower rear)
USB Model
Chapter 1 Product Overview
1
Ethernet Model
15
Power Switch
Before turning on the printer, be sure to check that the AC adapter is connected to the
power supply.
CAUTION
When DIP switch 1 is OFF:
• Press the POWER switch to turn ON the printer power.
• When the power is already ON, press and hold the POWER switch for approximately 3 seconds to turn the
printer power OFF.
When DIP switch 1 is ON:
When the power is already ON, press and hold the POWER switch for approximately 3 seconds to reset the
printer.
The printer power cannot be turned ON or OFF by using the POWER switch. In such cases, use the AC circuit
breaker to turn the printer power ON or OFF.
Check that the printer is not operating before turning OFF the power.
See
"Setting the DIP Switches" on page 78 for DIP switch setting.
Power Switch Cover
Attaching the power switch cover prevents accidental pressing of the power switch.
∗ To prevent the power switch from being pressed:
Attach the power switch cover as it is (without punching a hole in it).
∗ To prevent the power switch from being pressed unless a long, thin object is pressed into a hole in the power switch
cover:
Attach the power switch cover after punching a hole in it.
For details about attaching the power switch cover, see
page 102
Be sure to change the DIP switch setting when you want to attach the power switch cover
without punching a hole in it. (See
Make sure to pull out the AC cable if the printer is damaged when attaching the power
switch cover. Using it as it is may cause a fire.
.
"Setting the DIP Switches" on page 78.)
"Attaching the Power Switch Cover" on
16
WARNING
Chapter 1 Product Overview
Button
FEED button
• Feeds the paper continuously when media position detection is set to “No Detection”.
∗ The paper is fed by 15 mm if FEED button is pressed once.
∗ If the FEED button is held down, the paper is continuously fed until the button is released.
(6 seconds at a maximum)
• Feeds the paper to the print starting position when media position detection is set to “Detects Black Marks”
or “Detects Margins Between Labels”.
CUT button
• Feeds the paper to the first auto cut position on the next page and cuts the paper automatically when media
position detection is set to “No Detection”.
• Feeds the paper to the autocut position by detecting the gap between the black marks or labels and cuts the
paper automatically when media position detection is set to “Detects Black Marks” or “Detects Margins
Between Labels”.
Status sheet button (Ethernet model only)
Prints status sheet.
It is recommended to use Plain Media Roll paper with the width of 108 mm for printing the status sheet.
• The media position detection setting is set on [Maintenance And Utilities] tab on the printer
driver.
"Status Sheet Printing (Ethernet model only)" on page 191 for the status sheet.
• See
LED
POWER (power) LED: Green
1
• Lights when the power is on.
• Lights off when the power is off.
• Flashes when the printer is operating (initializing, charging ink, head cleaning, Closing roll paper cover, or
printing) or in an error state.
ERROR (error) LED: Red
• Lights or flashes when the printer is offline.
• Lights off when the printer is normal operation (online).
17
INK (ink) LED: Red
• Flashes when the ink is low or waste ink in the ink cartridge is nearly full.
• Lights when it is time to replace the ink cartridge, when the ink cartridge is not installed or is not correctly
installed, and when waste ink in the ink cartridge is full.
• Lights off when ink in the ink cartridge is adequate.
PAPER (paper out) LED: Red
• Lights when the paper is not installed or is not correctly installed.
• Lights off when the paper is correctly installed.
• The INK LED does not flash even if the ink is low when the “LED Notification Setting at Ink
Low” is set not to appear on [Notification Settings] on [Maintenance And Utilities] tab of the
printer driver.
• The printer status is also displayed with combination of lighting and flashing of LED’s. See
"Status/Error Indications" on page 19 for details.
Connectors
All cables are connected to the connector on the lower rear of the printer.
• Power connector: Connects cable of the AC adapter. Connected when shipped from the factory.
• USB Connector: Connects the printer with the host computer.
• Ethernet Connector: Connects the printer with the network.
• Inlet (AC Adapter): Connects the AC cable.
Paper ejection tray
Installing the paper ejection tray enables you to accumulate printed paper temporarily in it.
• For how to attach the paper ejection tray, see
page 100
• For maximum capacity for ejected paper of the paper ejection tray, see
on page 54
Paper may fall from the paper ejection tray due to a curl or the length of the paper.
.
.
"Attaching/Adjusting the Paper Ejection Tray" on
"Paper Ejection Tray"
18
Chapter 1 Product Overview
/ : Lights / : Flashes : Off —: No change
Status/Error Indications
The printer status is displayed with combination of lighting and flashing of LEDs.
When an error occurs, you can find out the cause and the remedy from the LED indication for the error.
LED
Power Error Ink Paper
———
———
Status Remedy
Power on
Powering off
Charging ink
Closing roll paper cover
Saving or printing data
The ambient temperature may be
too low or too high.
Turn OFF the printer power, and
AID temperature error
Maintenance requirement The printer needs repair.
Unrecoverable nozzle clogging
error
(Missing Dot Acceptable Print
Mode)
Fatal error
Cutter error
turn the printer ON in a location
with an ambient temperature of 10
to 35°C.
"Environmental Conditions"
(See
on page 57.
This condition occurs when
turning on the printer after a fatal
error resulting from unrecoverable
nozzle clogging. In this mode,
printing is performed even with a
missing dot. The printer needs
repair. (See
Unrecoverable Missing Dot Occurs"
on page 24.
1. Turn the power off.
2. Open the roll paper cover and
remove the jammed paper if any.
(See "Removing Jammed Paper" on
page 151.
3. Turn the power on.
If the same error persists, the
printer needs repair.
—
—
—
)
"When an
)
)
1
19
LED
/ : Lights / : Flashes : Off —: No change
Power Error Ink Paper
—
—
——
——
——
——
Status Remedy
Set specified papers. (See
"Loading/Replacing the Paper" on
page 80.)
Paper size error
Paper path error
Paper jam error
Paper type error
Ink cartridge is expended
Waste ink cartridge is full
Ink cartridge is not loaded
Ink cartridge is not loaded
correctly
Ink cartridge cover is open Close the ink cartridge cover.
Ink cartridge is running low
Waste ink cartridge is nearly full
Paper empty
Paper out error
Roll paper cover is open Close the roll paper cover.
Paper removal error
When the specified paper is not
available, cancel the print job from
the spooler. If no print job is in the
spooler, turn off and on the printer
to recover from the error.
Set DIP switch 3 setting to paper
feeding method in the printer
driver. (See
Switches" on page 78
Remove the jammed paper. (See
"Removing Jammed Paper" on
page 151.
Set specified papers. (See
"Loading/Replacing the Paper" on
page 80
Replace the ink cartridge with a
new one. (See
Cartridge" on page 145.)
Load the ink cartridge correctly.
(See
on page 145.)
The time to replace the ink
cartridge is close. Prepare a new
ink cartridge.
Set the papers. (See
Paper" on page 147
Remove the fanfold paper
remaining. (See "For Fanfold Paper"
on page 152
"Setting the DIP
)
)
.)
"Replacing the Ink
"Replacing the Ink Cartridge"
"Replacing the
.)
)
20
Chapter 1 Product Overview
Post-Printing Verification Settings
This product monitors dot missing periodically with the auto nozzle check system, and performs the auto head
cleaning if any dots are missing. Select from 6 modes that are available for different levels of requirements for
print quality and movement.
When extremely high reliability and safety are required, be sure to detect dot missing using an application in
addition to the printer driver setting. For the details, see
Required" on page 144
Sets this function from [Post-Printing Verification Settings] on [Maintenance And Utilities] of the printer
driver. The printer's Post-Printing Verification Settings can be checked using Self-test Mode. For the details, see
"Self-test Mode" on page 189.
• High Reliability Mode (Void Image Print)
Missing dots check is performed after printing each page to check that dot missing has not occurred. When
dot missing is detected, the Void Image Print is performed at the bottom of the previous page. And after the
dot missing is resolved by the auto head cleaning, reprinting starts from the corresponding page.
The Void Image is printed in solid black by default; however, other image files can also be
registered. Since dots are missing for the page on which the Void Image is printed, take proper action such as
discarding it.
.
"When Extremely High Reliability and Safety are
1
• High Reliability Mode (Reprint)
Missing dots check is performed after printing each page to check that dot missing has not occurred. When
dot missing is detected, the following screen of the EPSON Status Monitor 3 is displayed. Select the next
operation from [Restart printing] (printing the next data) and [Reprint] (reprinting after dot missing is
resolved by the auto head cleaning.)
When customer want to select this mode, do NOT uncheck [Use EPSON Status Monitor 3] of [Driver
Preferences] in [Driver Utilities] tab.
21
• Economy Mode for Low Print Volume (Void Image Print)
Missing dots check is performed after printing each page with removing the timer cleaning.
When dot missing (more than neighboring 2 dots missing) is detected, the Void Image Print is performed at
the bottom of the previous page. And after the dot missing is resolved by the auto head cleaning, reprinting
starts from the corresponding page.
The Void Image is printed in solid black by default; however, other image files can also be registered.
• Economy Mode for Low Print Volume (Reprint)
Missing dots check is performed after printing each page with removing the timer cleaning.
When dot missing (more than neighboring 2 dots missing) is detected, the EPSON Status Monitor 3 is
displayed. Select the next operation from [Restart printing] (printing the next data) and [Reprint] (reprinting
after dot missing is resolved by the auto head cleaning).
When customer want to select this mode, do NOT uncheck [Use EPSON Status Monitor 3] of [Driver
Preferences] in [Driver Utilities] tab.
• Anti-missing Read Mode
Does not perform missing dots check after printing each page, but checks missing dots while not printing.
• Anti-missing Color Mode
Does not perform missing dots check after printing each page, but checks missing dots while not printing.
The condition for preventing missing colors due to missing dots is different, depending on the firmware versions as follows:
Except firmware version AAExxxxx: Prevents missing colors due to missing dots on the condition with
adjoining 2 dots in above and below or 3 dots in all nozzles. Does not perform head cleaning to missing dots
with less than 2 dots that are not adjoining.
Firmware version AAExxxxx: Prevents missing colors due to missing dots on the condition with adjoining 3
dots in above and below or 10 dots in all nozzles.
* “x” of firmware version AAExxxxx shows any one alphanumeric character.
22
Chapter 1 Product Overview
In the High Reliability Mode or Economy Mode for Low Print Volume, printing takes more time
since the missing dots check is performed after printing each page.
Economy Mode for Low Print Volume has been added in Ver.WSN00180 or later of the printer
firmware. The firmware version can be checked using Self-test Mode. (
189)
When the printer driver’s version is Ver.1.3.0.0 or earlier, the mode cannot be changed to
Economy Mode for Low Print Volume, and the mode cannot be changed from Economy Mode for
Low Print Volume to another mode.
• These functions do not guarantee a 100 percent prevention of dot missing.
• Small amount of ink is used for detecting nozzle clogging.
• The auto head cleaning is performed automatically after nozzle clogging is detected. Ink is
expended during the head cleaning.
• Nozzle clogging detect function cannot be disabled.
• When you want to select [High Reliability Mode (Reprint)] or [Economy Mode for Low Print
Volume (Reprint)], do not uncheck [Use EPSON Status Monitor 3] of [Driver Preferences] in
[Driver Utilities] tab.
"Self-test Mode" on page
1
When an unrecoverable missing dot occurs, the printer operates differently for each mode as shown below.
High Reliability Mode
Post-Printing Verifi-
cation Settings
/ Anti-missing Read Mode
/Economy Mode for Low Print
Anti-missing Color Mode
Volume
Number of Unrecov-
erable Missing Dots
Indications
Printer Usability
1 dot 2 or more dots Except firmware version
AAExxxxx:
1 dot/2 dots except for
adjoining dots
Firmware version
AAExxxxx:
Adjoining 2 dots
/9 or fewer dots
Fatal error Maintenance
requirement
√
(Missing Dot
Acceptable Print
Mode *)
(The printer
needs repair)
X
No error (power on) Maintenance
√
Except firmware
version AAExxxxx:
Adjoining 2 dots
/3 or more dots
Firmware version
AAExxxxx:
Adjoining 3 dots
/10 or more dots
requirement
X
(The printer needs
repair)
* For details on the Missing Dot Acceptable Print Mode, refer to
on page 24.
"When an Unrecoverable Missing Dot Occurs"
23
When an Unrecoverable Missing Dot Occurs
The operator turns off and on the printer.
The printer starts up in the Missing Dot Acceptable Print Mode
(LED indication: page 19)
A fatal occurs (LED indication: page 19)
Missing dots check detects an unrecoverable missing dot.
When 1 dot of unrecoverable missing dot is detected with the Post-Printing Verification Settings for the printer
driver set to the High Reliability Mode /Economy Mode for Low Print Volume /Anti-missing Read Mode, the
printer becomes in fatal error status. To continue printing, turn off and on the printer and change the mode to
the Missing Dot Acceptable Print Mode.
In the Missing Dot Acceptable Print Mode, it takes long to complete printing because missing dots check is
performed after printing each page. The EPSON Status Monitor 3 appears each time of printing until the
missing dot error is resolved. (The window may not appear depending on the printer driver version.)
24
Chapter 1 Product Overview
• The procedure to check the Missing Dot Acceptable Print Mode is different depending on the
printer driver version. See the following:
∗ Printer Driver Ver1.1.0.0 or earlier
The procedure is not displayed in the EPSON Status Monitor 3. Check the LED indication.
"Unrecoverable nozzle clogging error (Missing Dot Acceptable Print Mode)" on page 19)
(
∗ Printer Driver Ver1.2.0.0 or later
The procedure is displayed in the EPSON Status Monitor 3.
• In the Missing Dot Acceptable Print Mode, EPSON Status Monitor 3 is displayed even if [Use
EPSON Status Monitor 3] is not selected in [Driver Preferences] from the [Driver Utilities] tab.
• When 2 or more dots of unrecoverable missing dot is detected in the Missing Dot Acceptable
Print Mode, maintenance is requested and the printer needs repair.
1
25
Software
Various utilities are provided to system administrators and application developers.
For details on how to get the software, see "Download" on page 135
Purpose Name Specifications
Printer Driver Installs printer driver and executes port setting.
Installing the printer
driver
Monitoring the printer EPSON Status Monitor 3
Distributing the printer
driver and setting
Easy setup
Install Assistant
Installs printer driver, executes port setting and network
setting of the printer.
Displayed on front of the application while printing. Installed
simultaneously with the printer driver, and selects from
enable or disable.
(The default setting when installed: Disable)
Creates an install package file for installing and setting the
printer driver and executing the port setting.
The computer with activating the install package file
automatically executes installing the printer driver, setting
the printer driver and executing port setting. The printer
setting is not executed.
Creates an install package for each printer for the network
printer.
.
Printer Setting
Replacing the USB model USB Replacement Service
Epson Monitoring Tool
EpsonNet Config
Administering the
network printer
WebConfig
(Function of the printer)
Executes printer setting. Creates a setting file and applies it
simultaneously to a number of printers.
“Printer Setting” can not be executed in computer without
installing the printer driver.
Service installed as a resident program on the computer
When the TM-C3400 is replaced for service or other reason,
this detects the printer connection and automatically
changes the output printer of the printer driver.
This allows the printer to be replaced without changing
settings in the application. (The printer is not replaced if a
port is specified for the application output destination. The
printer is only replaced if the printer driver is specified.)
There is no need to change the USB serial number of the TMC3400 before replacement.
The user can check status of Epson printer on network with
this. The setting can not be executed.
The user can check and executes the network printer.
Applies it simultaneously to a number of printers.
The user can execute and check the network information of
the printer by entering IP address of the printer to address bar
of the Web browser.
One printer can be set and checked.
This can not be used for the printer with default condition
since IP address is not available.
26
Chapter 1 Product Overview
Purpose Name Specifications
Developing the
application
EpsonNet SDK
Sample Program
The software development kit for monitoring the printer via
network.
This is the sample programs for using TM-C3400. (Visual Basic
.NET and Visual C++ is prepared for all programs. Visual Basic
6.0 and Visual C# is prepared for some programs.)
1
27
Product Specifications
Printing method Serial ink jet, dot matrix
Three-color (CMY) printing
Paper feed Forward and reverse friction feed
Autocutter Cutting method By separated-blade scissors
Auto-cut type Full cut
Graphic resolution 360 dpi × 180 dpi, 360 dpi × 360 dpi, 720 dpi × 360 dpi
Print speed 92 mm/s {3.82"/s} (printing width 56 mm, 360 dpi × 180 dpi)
82 mm/s {3.23"/s} (printing width 72 mm, 360 dpi × 180 dpi)
The print speed is different depending on the resolution and the printing width.
Type Plain Media, Plain Media Label, Fine Media, PET Film,
Paper
(See "Paper
Specifications" on
page 32
for details)
Classification Receipt, Black Mark Receipt, Full-page Label
Form Roll paper, Fanfold paper
Synthetic Media, Wrist Band
Die-cut Label, Black Mark Die-cut Label
Ink cartridge
"Ink Cartridge" on page 54 for details.)
(See
USB model USB 2.0 high speed
Ethernet model Ethernet (100 Base-TX/10 Base-T)
Interface
Barcode/
two-dimensional
code printing
Power supply AC 100 to 240 V
Temperatures/
humidity
"Environmental
(See
Conditions" on page
for details.)
57
Barcode
Barcode
identification rate
ANSI rank D
(based on Seiko
Epson Corporation
standard)
Two-d imen sional
code printing
Printing 10 to 35°C {50 to 95°F}, 20 to 80%RH (no condensation)
Storage When packed (ink not loaded): -20 to 60°C {-4 to 140°F},
3-color exclusive integrated ink cartridge
(Model number: SJIC15P)
USB 2.0 high speed
(For the Ethernet model, USB connection is also available. Ethernet connection
and USB connection cannot be used simultaneously.)
UPC-A, UPC-E, JAN 8 (EAN 8), JAN 13 (EAN 13), Code 39, ITF, Codabar, Code 93,
Code 128, GS1-128,
GS1 DataBar Omnidirectional, GS1 DataBar Truncated,
GS1 DataBar Limited, GS1 DataBar Expanded
PDF417, QR code, Maxi Code, S1 DataBar Stacked,
GS1 DataBar Stacked Omnidirectional,
GS1 DataBar Expanded Stacked, Composite Symbology, DataMatrix, Aztec
AC adapter PS-180
5 to 85%RH (no condensation)
-20°C or 60°C {-4°F or 140°F}: up to 120 hours
Ink loaded: -20 to 40°C {-4 to 104°F}
-20°C {-4°F}: up to 120 hours
0 to 30°C {32 to 86°F}: up to 6 months
40°C {104°F}: up to a month
28
Overall dimensions (H × W × D) 261 × 255 × 275 mm {10.27 x 10.08 x 10.82"}
(excluding protrusions)
Weight (mass) Approximately 10.0 kg {22.05 lb}
(Except for ink cartridge, roll paper, paper ejection tray)
Chapter 1 Product Overview
1
29
Hardware Requirements
OS Microsoft Windows 10 (32 bit/ 64 bit)
Microsoft Windows 8.1 (32 bit/ 64 bit)
Microsoft Windows 8 (32 bit/ 64 bit)
Microsoft Windows 7 SP1 (32 bit/ 64 bit)
Microsoft Windows Vista SP2 (32 bit/ 64 bit)
Microsoft Windows XP SP3 (32 bit)
Microsoft Windows XP SP2 (64 bit)
Microsoft Windows 2000 SP4 (32 bit)
Microsoft Windows Server 2008 R2 SP1
Microsoft Windows Server 2008 SP2 (32 bit/ 64 bit)
Microsoft Windows Server 2003 R2 SP2 (32 bit/ 64 bit)
Computer Must support the following computers that run the above operating systems.
• PC/AT compatible
CPU Computers with a processor of 1 GHz or better are recommended.
Intel Pentium/Celeron series, AMD Athlon/Duron family, or processors that are
compatible with these are recommended.
RAM 256 MB or larger is recommended
(For Windows 2000)
512 MB or larger is recommended
(For Windows 10/ Windows 8.1/ Windows 8/ Windows 7/ Windows Vista
/Windows XP /Windows Server 2008 and Windows Server 2003)
HDD Free space must be 250 MB or larger
• The minimum requirements of the above system may not satisfy the minimum requirements of the
OS. In this case, satisfy the minimum requirements of the OS.
• The printers on the network is supported up to 64 printers. In that case, if the minimum require-
ments above are not met, the printer may not be able to come up to its standard.
30
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