Epson STYLUS PRO 9700, STYLUS PRO 7710, STYLUS PRO 7700 User Manual

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Page 1

User’s Guide

NPD4075-00 EN

Page 2

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Copyrights and Trademarks

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

EPSON

and EPSON STYLUS® are registered trademarks, and Exceed Your Vision is a trademark of Seiko Epson Corporation.

Microsoft

Apple

Intel

PowerPC

Adobe

Info-ZIP copyright and license

, Windows®, and Windows Vista® are registered trademarks of Microsoft Corporation.

and Macintosh® are registered trademarks of Apple Inc.

is a registered trademark of Intel Corporation.

is a registered trademark of International Business Machines Corporation.

, Photoshop®, Elements®, Lightroom®, and Adobe® RGB are registered trademarks of Adobe Systems Incorporated.

This is version 2005-Feb-10 of the Info-ZIP copyright and license. The definitive version of this document should be available at ftp://ftp.info-zip.org/ pub/infozip/license.html indefinitely.

Mark Adler, John Bush, Karl Davis, Harald Denker, Jean-Michel Dubois, Jean-loup Gailly, Hunter Goatley, Ed Gordon, Ian Gorman, Chris Herborth, Dirk Haase, Greg Hartwig, Robert Heath, Jonathan Hudson, Paul Kienitz, David Kirschbaum, Johnny Lee, Onno van der Linden, Igor Mandrichenko, Steve P. Miller, Sergio Monesi, Keith Owens, George Petrov, Greg Roelofs, Kai Uwe Rommel, Steve Salisbury, Dave Smith, Steven M. Schweda, Christian Spieler, Cosmin Truta, Antoine Verheijen, Paul von Behren, Rich Wales, Mike White

This software is provided “as is,” without warranty of any kind, express or implied. In no event shall Info-ZIP or its contributors be held liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use this software.Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:

- Redistributions of source code must retain the above copyright notice, definition, disclaimer, and this list of conditions.

- Redistributions in binary form (compiled executables) must reproduce the above copyright notice, definition, disclaimer, and this list of conditions in documentation and/or other materials provided with the distribution. The sole exception to this condition is redistribution of a standard UnZipSFX binary (including SFXWiz) as part of a self-extracting archive; that is permitted without inclusion of this license, as long as the normal SFX banner has not been removed from the binary or disabled.

- Altered versions--including, but not limited to, ports to new operating systems, existing ports with new graphical interfaces, and dynamic, shared, or static library versions--must be plainly marked as such and must not be misrepresented as being the original source. Such altered versions also must not be misrepresented as being Info-ZIP releases--including, but not limited to, labeling of the altered versions with the names “Info-ZIP” (or any variation thereof, including, but not limited to, different capitalizations), “Pocket UnZip,” “WiZ” or “MacZip” without the explicit permission of Info-ZIP. Such altered versions are further prohibited from misrepresentative use of the Zip-Bugs or Info-ZIP e-mail addresses or of the Info-ZIP URL(s).

- Info-ZIP retains the right to use the names “Info-ZIP,” “Zip,” “UnZip,” “UnZipSFX,” “WiZ,” “Pocket UnZip,” “Pocket Zip,” and “MacZip” for its own source and binary releases.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Contents

Copyrights and Trademarks

Safety Instructions

Important Safety Instructions................. 6

Warning, Cautions, and Notes............... 6

When choosing a place for this product. . . . . . . . 6

When setting up this product............... 6

When using this product................... 7

When handling the ink cartridges............ 8

When transporting this product............. 8

Introduction

Features................................. 9

Printer Parts............................. 10

Front section.......................... 10

Rear section........................... 10

The Control Panel

Buttons, Lights, and Messages................ 11

Buttons .............................. 11

Lights................................ 12

Display............................... 13

Menu Mode............................. 15

Using the Menu mode.................... 15

Menu list............................. 18

Details of Menu mode.................... 20

Maintenance Mode........................ 27

Maintenance mode list................... 27

Paper Handling

Supported Media......................... 28

Roll paper............................. 28

Cut sheet............................. 28

Using Roll Paper.......................... 29

Loading roll paper....................... 29

Cutting the roll paper.................... 33

Removing the roll paper.................. 34

Using Cut Sheet Media..................... 36

Loading cut sheet smaller than A3 size. . . . . . . . 36

Loading cut sheet A3 size or larger / thick paper

.................................... 37

Ejecting Paper............................ 39

For roll paper.......................... 39

For cut sheet media...................... 39

Using the paper basket and paper guides...... 40

Using Auto Take-up Reel Unit (For Epson

Stylus Pro 9700/9710 only)................ 44

Printable area.......................... 50

Basic Settings

Print Settings............................ 52

Printing procedures (Windows)............. 52

Printing procedures (Mac OS X)............ 53

Checking the printer status................ 57

When problem occurs during printing........ 57

Canceling Printing........................ 58

Canceling printing using the computer

(Windows)............................ 58

Canceling printing using the computer (Mac

OS X)................................ 59

Canceling printing using the printer. . . . . . . . . . 59

Changing the Black Ink..................... 59

Options and Consumable Products

Maintenance

Daily Maintenance........................ 62

Instructions for placing the printer.......... 62

Notes for when you are not using the printer

.................................... 62

Instructions for using paper................ 62

Replacing Ink Cartridges.................... 64

When ink needs to be replaced/When ink

gets low.............................. 64

Confirming the ink cartridge remaining....... 64

About ink cartridges..................... 66

Replacing ink cartridges.................. 67

Replacing the Maintenance Tank.............. 68

Confirming the empty space of the

maintenance tank....................... 68

Replacing the maintenance tank............ 69

Replacing the Cutter....................... 70

Adjusting the Print Head.................... 72

Nozzle check........................... 73

Head cleaning.......................... 75

Power cleaning......................... 77

Automatic maintenance function............ 78

Print head alignment..................... 79

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Contents

Cleaning the Printer....................... 82

Cleaning outside of the printer.............. 82

Cleaning inside of the printer.............. 82

Keeping the Printer........................ 84

If you do not use your printer for a long time

.................................... 84

I f y ou h av e n ot us ed y ou r p ri nt er f or mo re th an

six months............................ 84

Protecting the print head.................. 84

Transporting the Printer.................... 85

Repacking the printer.................... 85

Transporting the printer.................. 85

Setting up the printer after transporting. . . . . . . 86

Problem Solver

Error Messages on the LCD Panel............. 87

Error messages......................... 87

When the maintenance request occurs........ 93

When the call for service occurs............. 93

Troubleshooting.......................... 94

You cannot print (because the printer does not

work)................................ 94

The printer sounds like it is printing, but

nothing prints.......................... 97

The prints are not what you expected......... 98

Feeding or ejecting troubles............... 102

Other troubles......................... 105

Using the Printer Software (Windows)

Printer Software Introduction............... 106

Printer driver......................... 106

EPSON Status Monitor 3................. 107

EPSON LFP Remote Panel 2.............. 107

Accessing the Printer Driver................ 107

From Windows applications.............. 107

From the Printer icon................... 108

Getting Information Through Online Help...... 109

Using the Printer Utilities.................. 110

Using EPSON Status Monitor 3............ 111

Uninstalling the Printer Software............. 113

Uninstalling the printer driver............. 113

Uninstalling EPSON LFP Remote Panel 2..... 114

Using the Printer Software (Mac OS X)

Printer Software Introduction............... 115

Printer driver......................... 115

EPSON Printer Utility3.................. 116

EPSON StatusMonitor................... 116

EPSON LFP Remote Panel 2.............. 116

Accessing the Printer Driver................ 117

Accessing the Page Setup dialog............ 117

Accessing the Print dialog................ 117

Getting Information Through Online Help...... 118

Using Printer Utilities..................... 118

Accessing EPSON Printer Utility3.......... 119

Using EPSON StatusMonitor.............. 119

Uninstalling the Printer Software............. 120

Uninstalling the printer driver............. 120

Uninstalling EPSON LFP Remote Panel 2..... 122

Variety of Printings

Color Adjustment by the Printer Driver........ 123

For Windows......................... 123

For Mac OS X......................... 124

Black-and-White Printing.................. 126

For Windows......................... 126

For Mac OS X......................... 127

Borderless Printing....................... 129

Supported media type................... 129

Application settings..................... 130

Printer driver settings................... 130

Roll paper cut for borderless printing........ 133

Enlarge or Reduce Size Printing.............. 134

Fit to Page............................ 134

Fit to Roll Paper Width (Windows only)..... 136

Custom.............................. 137

Pages Per Sheet Printing................... 138

For Windows......................... 138

For Mac OS X......................... 139

Poster Printing.......................... 139

Joining the sheets together along the guide. . . . 141

Printing on Custom Paper.................. 144

For Windows......................... 144

For Mac OS X......................... 145

Banner Printing on Roll Paper............... 147

Application settings..................... 147

Printer driver settings................... 147

Printing with Non-Epson Media............. 150

Setting the custom paper in the printer....... 150

Customize the Items of the Printer Driver. . . . . . 153

Saving the printer driver settings........... 153

Menu arrangement..................... 155

Exporting or Importing.................. 156

Using Layout Manager.................... 157

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Contents

Printing with Layout Manager............. 158

Using Color Management.................. 159

Color management by Driver ICM

(Windows only)....................... 160

Color management by Host ICM (Windows)

................................... 162

Color management by ColorSync (Mac OS X)

................................... 163

Color management by application.......... 164

Paper Information

Paper Information........................ 166

Roll paper............................ 167

Cut sheet............................ 174

Where To Get Help

Technical Support Web Site................. 176

Contacting Epson Support.................. 176

Before Contacting Epson................. 176

Help for Users in North America........... 177

Help for Users in Europe................. 177

Help for Users in Australia............... 177

Help for Users in Singapore............... 178

Help for Users in Thailand................ 178

Help for Users in Vietnam................ 178

Help for Users in Indonesia............... 178

Help for Users in Hong Kong.............. 179

Help for Users in Malaysia................ 179

Help for Users in India.................. 179

Help for Users in the Philippines........... 180

Product Information

System Requirements for the Printer Driver. . . . . 181

System requirements.................... 181

Connection requirements................ 181

Printer Specifications...................... 182

Printing............................. 182

Electrical............................. 183

Ink cartridges......................... 183

Environmental........................ 184

Standards and Approvals................. 185

Interface............................. 185

Index

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Safety Instructions

Important Safety Instructions

Read all of these instructions before using the printer. Also be sure to follow all warnings and instructions marked on the printer.

Warning, Cautions, and Notes

Warning:

must be followed carefully to avoid bodily injury.

Caution:

must be observed to avoid damage to your equipment.

When choosing a place for this product

❏ Place this product on a flat, stable surface that is

larger than this product. This product will not operate properly if it is tilted or at an angle.

❏ Avoid places subject to rapid changes in

temperature and humidity. Also keep it away from direct sunlight, strong light, or heat sources.

❏ Avoid places subject to shocks and vibrations.

❏ Keep this product away from dusty areas.

❏ Place this product near a wall outlet where the

plug can be easily unplugged.

When setting up this product

❏ Do not block or cover the openings in this

product’s cabinet.

Note:

contain important information and useful tips on the operation of this printer.

❏ Do not insert objects through the slots. Take care

not to spill liquid on this product.

❏ This product’s power cord is for use with this

product only. Use with other equipment may result in fire or electric shock.

❏ Connect all equipment to properly grounded

power outlets. Avoid using outlets on the same circuit as copiers or air control systems that regularly switch on and off.

❏ Avoid electrical outlets controlled by wall

switches or automatic timers.

❏ Keep the entire computer system away from

potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.

❏ Use only the type of power source indicated on

the product’s label.

❏ Use only the power cord that comes with this

product. Use of another cord may result in fire or electric shock.

❏ Do not use a damaged or frayed power cord.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Safety Instructions

❏ If you use an extension cord with this product,

make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.

❏ Do not attempt to service this product yourself.

❏ Unplug this product and refer servicing to

qualified service personnel under the following conditions:

The power cord or plug is damaged; liquid has entered the product; the product has been dropped or the cabinet damaged; the product does not operate normally or exhibits a distinct change in performance.

❏ If you plan to use the printer in Germany, observe

the following:

To provide adequate short-circuit protection and over-current protection for this printer, the building installation must be protected by a 10 or 16 amp circuit breaker.

When using this product

❏ Do not put your hand inside this product or

touch the ink cartridges during printing.

❏ Do not move the print heads by hand; otherwise

you may damage this product.

❏ Always turn the product off using the Power

button on the control panel. When this button is pressed, the Power light flashes briefly then goes off. Do not unplug the power cord or turn off the product until the Power light stops flashing.

❏ If damage occurs to the plug, replace the cord set

or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Safety Instructions

When handling the ink cartridges

❏ Keep ink cartridges out of the reach of children

and do not drink.

❏ If ink gets on your skin, wash it off with soap and

water. If it gets in your eyes, flush them immediately with water.

❏ Shake the ink cartridge well before installing it for

best results.

❏ If you remove an ink cartridge for later use,

protect the ink supply area from dirt and dust, and store it in the same environment as this product. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink supply port or surrounding area.

When transporting this product

❏ Before transporting the printer, make sure the

print heads are in the home (far right) position.

Caution:

Do not shake cartridges (that have been installed previously) with too much force.

❏ Use the ink cartridge before the date printed on

its package.

❏ Use up the ink cartridge within six months of

installation for best results.

❏ Do not dismantle the ink cartridges or try to refill

them. This could damage the print head.

❏ Do not touch the green IC chip on the side of the

cartridge. This may affect normal operation and printing.

❏ The IC chip on this ink cartridge retains a variety

of cartridge-related information, such as the ink cartridge status, so that the cartridge may be removed and reinserted freely. However, each time the cartridge is inserted, some ink is consumed because the printer automatically performs a reliability check.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Introduction

Large-capacity (350 or 700 ml) ink cartridge

As well as the 150 ml ink cartridge, Epson provides large-capacity (350 or 700 ml) ink cartridges for this printer that realize the high productivity required for professional work.

Features

Epson Stylus Pro 9700/9710 and Epson Stylus Pro 7700/7710 are wide-format ink jet color printers supporting 44-inch and 24-inch paper respectively.

The features of this printer are described below.

Printing with high speed and high resolutions

The two lines of 360 nozzles for each color enables you to print photos with high speed and high resolutions. And the improved feature of the cutter shortens time to cut the roll paper automatically. Your working efficiency is improved substantially.

Pigment inks have greater light fastness and resistance to ozone for reducing fading effect

This opens up the range of uses from printing photos to displays and banners for storefronts using long paper or posters normally subject to fading.

Support for a range of paper types

Epson offers a range of special media for ensuring high-quality printing. By selecting the right paper for the application, whether for indoor or outdoor use (lamination is recommended), you can express a whole new world of art. Also, the printer handles paper up to 1.5-mm thick and can also print on paperboard.

Roll paper remaining

The remaining amount of the roll paper is displayed on the LCD panel. When you remove the roll paper, the barcode (including the paper type, the roll paper length, and the roll length alert value information) is printed on the roll paper edge. This will facilitate paper setting the next time the same paper is used.

High-speed USB 2.0 / Ethernet

You can connect to a network using USB 2.0 or Ethernet.

Borderless printing

Using Auto Expand or Retain Size, you can perform borderless printing.

See “Borderless Printing” on page 129

There is also a borderless poster printing function that allows you to make big posters by simply joining together a number of prints.

See “Poster Printing” on page 139

Automate the post-process by using Auto Take-up Reel Unit (optional)

Auto Take-up Reel Unit winds the roll paper automatically. The Auto Take-up Reel Unit is optional with Epson Stylus Pro 9700/9710.

See “Paper Information” on page 166

Spindleless simplifies the roll paper setting

Since the printer employs a spindleless mechanism, you do not have to set the roll paper to a spindle. This allows you to set the paper in a small space, as well. Tension adjustment is also adjusted automatically according to the media type. You can also set the tension on the LCD panel.

Support two kind of black inks

Both Photo and Matte Black ink are installed in this printer. Photo Black ink realizes smooth results when printing on glossy type papers. Matte Black ink significantly increases black optical density when printing on matte type papers.

Layout Manager function allows you to place the print data made by the various application freely

Using Layout Manager, you can place the multiple print data made by the different application freely on one sheet and print it. This function enables you to make a poster or article for display or reduce the paper to print effectively. (This function is supported by Windows only.)

See “Using Layout Manager” on page 157

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Introduction

Printer Parts

Front section

1. Adapter holder

Fix the roll paper when setting the roll paper.

2. Roll paper cover

Open the roll paper cover when you set or remove the roll paper.

3. Control panel

The control panel consists of buttons, lights, and a liquid crystal display (LCD).

Rear section

1. Maintenance tanks

The tank where the waste ink goes into. There are two maintenance tanks on both sides of Epson Stylus Pro 9700/9710. There is one maintenance tank on the right side of Epson Stylus Pro 7700/7710.

2. USB interface connector

Connects the computer and printer with a USB interface cable.

3. Option interface connector (only for Epson Stylus Pro 9700/9710)

Connects the printer and optional Auto Take-up Reel Unit with a cable.

4. Front cover

Open the front cover when you remove jammed paper and clean the inside of the printer.

5. Paper basket

Receives the ejected paper.

6. Paper guides

Use the paper guides to lead the paper for feeding forward or backward.

7. Ink cover

Open the ink cover when installing the ink cartridges. It slightly opens when you push the the printer’s control panel.

8. Manual box

Place the manual in here. You can set it either on the left or right side of the stand.

button on

4. Network interface connector

Connects the printer to the network with a network interface cable.

5. AC inlet

Plug the power cord.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

Buttons, Lights, and Messages

You can check the ink remaining and printer status on the control panel.

5. Paper Source button ( )

❏ Selects a paper source and roll paper cut method.

The icon changes by pressing this button. However, you cannot change the paper source icon to Sheet REMAINING PAPER SETUP is set to ON. When you print from the printer driver, the settings you make on the printer driver have priority over the settings you make on the printer’s control panel.

Icon Explanation

when you set the paper while

Buttons

1. Power button ( )

Turns the printer on or off.

2. Pause/Reset button ( )

❏ The printer enters the PAUSE state when this

button is pressed in the READY state. To cancel the pause, select PAUSE CANCEL on the LCD panel. When selecting JOB CANCEL, it functions as the Reset button. The printer stops printing and clears print data in the printer. After clearing the data, it may take a while to return to the READY state.

❏ The printer returns to the READY state when this

button is pressed in the Menu mode.

❏ Clears errors if it is possible.

See “Error messages” on page 87

3. Cleaning button ( )

Performs the normal cleaning for the print head (all colors). If you notice the print quality has declined, this will improve the print quality.

See “Head cleaning” on page 75

Roll Auto Cut On

Roll Auto Cut Off

Sheet Prints on the sheet.

❏ Returns to the previous level when pressed in the

Menu mode.

6. Paper Feed button ( / )

❏ Feeds the roll paper in the forward or reverse

direction. If you want to feed the paper faster in the forward 3 seconds. You can feed 20 cm of paper in the reverse

❏ If you press these buttons while the paper presser

is released, you can adjust the paper suction in the paper feed path in 3 stages.

See “Loading cut sheet A3 size or larger / thick paper” on page 37

❏ Press the

sheet having a thickness under 0.5 mm, the printer starts paper feeding and then goes to the READY state.

❏ Feeds the sheet in the forward direction when you

press the

direction with one press.

direction, press and hold it for

button when setting a single cut

button.

Prints on the roll paper. It cuts the roll paper automatically after printing each page.

Prints on the roll paper. It does not cut the paper automatically after printing. You need to cut the paper with a cutter manually.

4. Ink Cover Open button ( )

Slightly opens the ink cover, selecting OPEN RIGHT COVER indicated on the display.

❏ Changes the parameter in the forward

reverse parameter in the Menu mode.

order when selecting a desired

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

7. Menu button ( )

❏ Enters the Menu mode when pressed in the

READY state.

See “Menu Mode” on page 15

❏ Enters the PRINTER STATUS menu if pressed

during printing.

See “PRINTER STATUS ” on page 23

❏ When pressed in the Menu mode, a desired menu

can be selected.

8. OK button ( )

❏ Sets the selected parameter in the selected item in

the Menu mode. Executes the item if the selected item is for execution only.

❏ The printer ejects the cut sheet by pressing this

button after printing.

❏ Press this button during ink drying or color chart

drying, the printer stops the operation.

❏ When you press this button while there is no

paper in the printer, you can see the paper feeding procedures on the LCD panel.

9. Paper Cut button ( )

Cut the roll paper by the built-in cutter.

10. Paper Secure button ( )

❏ This button locks or unlocks the paper presser.

When you set the paper, press the button to unlock the paper presser first, and then set the paper. Press the button again so the printer starts feeding the paper and then goes to the READY st ate.

Lights

1 Power light On The printer is on.

Flashing The printer is receiving

the data. The printer is in process of turning off.

Off The printer is off.

2 Paper Check

light

3Ink Check

light

On No paper is loaded in

the paper source. The paper setting is not correct.

Flashing Paper is jammed.

Paper is not loaded straight.

Off The printer is ready to

print data.

On The installed ink

cartridge is expended. The ink cartridge is not installed. The wrong ink cartridge is installed.

❏ When you press this button while REMAINING

PAPER SETUP is ON, a barcode is printed on the

roll paper edge and the paper presser is released.

Flashing The installed ink

cartridge is nearly expended.

Off The printer is ready for

print data.

4 Pause light On The printer is in the

Menu mode or pause mode. The printer has an error.

Off The printer is ready to

print data.

5Paper

Secure light

On The paper presser is

released.

Off The printer is ready to

print data.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

Display

1. Messages

Displays the printer status, operation, and error messages.

See “Error Messages on the LCD Panel” on page

See “Details of Menu mode” on page 20

2. Paper Source icon

Displays the paper source and roll paper cut setting. You can select the following paper source icons by pressing the When you print from the printer driver, the settings you make on the printer driver have priority over the settings you make on the printer’s control panel.

button displayed on the LCD panel.

3. Platen Gap icon/Paper Number

Normally, displays the Platen Gap setting.

See “PRINTER SETUP” on page 20

Icon Explanation

None STANDARD

NARROW

WIDE

WIDER

WIDEST

When you select paper number (1 to 10) for CUSTOM PAPER, the number you selected appears.

See “PAPER SETUP” on page 24

4. Roll Paper Margin icon

Displays the paper margin icon with the margins you have selected for the ROLL PAPER MARGIN.

❏ 15mm: When TOP/BOTTOM 15mm is selected.

Icon Explanation

Prints on the roll paper. It cuts the roll paper automatically after printing each page.

When using the optional Auto Take-up Reel Unit, set the Auto switch to Off; otherwise, the printer does not cut the paper.

Prints on the roll paper. It does not cut automatically after printing.

Prints on the sheet.

❏ 35/15mm: When TOP 35/BOTTOM 15mm is

selected.

❏ 45/15mm: When TOP 45/BOTTOM 15mm is

selected.

❏ 3mm: When 3mm is selected.

❏ 15mm: When 15mm is selected.

❏ Auto: When DEFAULT is selected.

See “PRINTER SETUP” on page 20

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

5. Roll Paper Counter icon

Displays the remaining amount of roll paper. When you make the following settings in ROLL PAPER REMAINING of the PAPER SETUP menu, the

icon and the remaining amount of roll paper is

displayed.

❏ REMAINING PAPER SETUP is set to ON.

❏ The length of the roll paper is set for the ROLL

PAPER LENGTH.

❏ The roll length alert value is set for the ROLL

LENGTH ALERT.

See “PAPER SETUP” on page 24

6. Ink cartridge status icon

Displays the remaining amount of ink in each cartridge.

❏ Ink cartridge

Number Ink color

❏ Ink remaining

Icon Description

There is enough ink remaining.

Prepare a new ink cartridge. (flashing) This icon indicates the yellow tank.

The ink is expended so you cannot print. Replace the ink cartridge with a new one. (flashing) This icon indicates the yellow tank.

Cartridge error or no cartridge. (flashing) This icon indicates the yellow tank.

1 Vivid Magenta (VM)

2 Cyan (C)

3 Photo Black (PK)

4 Yellow (Y)

5 Matte Black (MK)

7. Maintenance tank icon

The rightmost icons show the empty space of the maintenance tanks. There are two maintenance icons for Epson Stylus Pro 9700/9710 and one for Epson Stylus Pro 7700/7710.

Icon Description

There is enough empty space in the maintenance tanks.

We recommend you prepare a new maintenance tank. (flashing)

The maintenance tank is at the end of its service life. Replace the maintenance tank with a new one. (flashing)

Page 15

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

8. Option usage icon

Displays whether options are available to use or not.

Option Icon Description

Auto Take-up Reel Unit

No icon Not connected

Available

Not available

Menu Mode

The Menu mode enables you to make printer settings similar to those you would normally make in the driver or software, as well as other additional settings, directly through the control panel. The control panel shows the printer information, and operations such as nozzle check can be performed using the control panel.

Using the Menu mode

Note:

Press the Menu mode and return to the READY state. Press the

Follow the steps below to use the Menu mode.

button whenever you want to exit the

button to return to the previous step.

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The Control Panel

1. Select a menu.

Example: When selecting PRINTER SETUP

Press the button to enter the Menu mode.

The first menu appears on the LCD panel.

Press the / button to select PRINTER

SETUP.

2. There are three cases depending on the items you have selected.

A. When you can select a parameter

Example: When selecting PLATEN GAP in the PRINTER SETUP menu

Press the / button to select PLATEN GAP.

Press the button to enter the PLATEN GAP

item.

Press the button to enter the PRINTER

SETUP menu.

Press the / button to select a parameter

for the item. The current setting is marked with (

Press the button to store the selected

parameter.

Press the button to return to the previous

level, or press the Menu mode.

button to exit the

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The Control Panel

B. When you execute a function

Example: When selecting NOZZLE CHECK in the TEST PRINT menu

In the TEST PRINT menu, press the /

button to select NOZZLE CHECK.

Press the button to enter the NOZZLE

CHECK item.

Press the button to execute the NOZZLE

CHECK.

C. When you want to display the printer information

Example: When selecting INK LEVEL in the PRINTER STATUS menu.

In the PRINTER STATUS menu, press the /

button to select INK LEVEL.

Press the button to enter the INK LEVEL item.

Confirm the remaining ink on the display.

Press the remaining amount of each ink color.

/ button to display the

Example: MATTE BLACK 84%

Press the button to return to the previous

level or press the Menu mode.

button to exit the

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

Menu list

Menu Item Parameter

“PRINTER SETUP” on page 20

“TEST PRINT ” on page22NOZZLE CHECK PRINT

PLATEN GAP NARROW, STANDARD, WIDE, WIDER, WIDEST

PAGE LINE ON, OFF

ROLL PAPER MARGIN DEFAULT, TOP/BOTTOM 15mm, TOP 35/BOTTOM 15mm,

TOP 45/BOTTOM 15mm, 3mm, 15mm

PAPER SIZE CHECK ON, OFF

PAPER SKEW CHECK ON, OFF

REFRESH MARGIN ON, OFF

AUTO NOZZLE CHECK ON: PERIODICALLY, ON: EVERY JOB, OFF

PRINT NOZZLE PATTERN OFF, ON: EVERY PAGE, ON: EVERY 10 PAGES

INITIALIZE SETTINGS EXECUTE

STATUS SHEET PRINT

NETWORK STATUS SHEET PRINT

JOB INFORMATION PRINT

CUSTOM PAPER PRINT

“MAINTENANCE ” on page 22

“PRINTER STATUS ” on page 23

CUTTER ADJUSTMENT -3.0mm to +3.0mm

CUTTER REPLACEMENT EXECUTE

CLEANING NORMAL CLEANING, CLEAN COLOR PAIRS, POWER

CLEANING

CLOCK SETTING MM/DD/YY HH:MM

VERSION KW0xxxx or KN0xxxx

INK LEVEL (ink color) nn%

MAINTENANCE TANK LEFT nn%

RIGHT nn%

JOB HISTORY No. 0-No. 9

INK xxxxx.xml PAPER xxx cm2

TOTAL PRINTS nnnnnn PAGES

EDM (or myEpsonPrinter) STATUS INITIALIZING, NOT STARTED, ENABLED, DISABLED

LAST UPLOADED MM/DD/YY HH:MM GMT, (NOT UPLOADED)

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

“PAPER SETUP” on page 24

“HEAD ALIGNMENT ” on page 26

“NETWORK SETUP” on page 26

ROLL PAPER REMAINING REMAINING PAPER SETUP

ROLL PAPER LENGTH ROLL LENGTH ALERT

PAPER TYPE Photo Paper

Matte Paper Plain Paper Others CUSTOM PAPER NO PAPER SELECTED

CUSTOM PAPER PAPER NO.1 - 10

PAPER THICKNESS SELECT PAPER TYPE

SELECT THICKNESS

ALIGNMENT AUTO, MANUAL

NETWORK SETUP DISABLE, ENABLE

IP ADDRESS SETTING AUTO, PANEL

IP, SM, DG SETTING IP ADDRESS

000.000.000.000 - 255.255.255.255

SUBNET MASK

000.000.000.000 - 255.255.255.255

DEFAULT GATEWAY

000.000.000.000 - 255.255.255.255

“OPTIONS SETUP” on page 26

BONJOUR ON, OFF

INIT NETWORK SETTING EXECUTE

TAKE UP REEL TAKE UP REEL VERSION

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

Details of Menu mode

PRINTER SETUP

* Default settings

Item Parameter Explanation

PLATEN GAP NARROW You can adjust the distance between the print head and paper.

STANDARD *

WIDE

WIDER

WIDEST

❏ STANDARD: Normally, select STANDARD.

❏ When selecting other than STANDARD, the following icon

appears on the LCD panel.

: NARROW

: WIDE

: WIDER

: WIDEST

PAGE LINE ON * You can select whether to print a page line (line along which to

cut) on the roll paper. Select ON if you want to print the page

OFF

ROLL PAPER MARGIN DEFAULT * You can select margins for roll paper.

TOP/BOTTOM15mm

TOP 35/BOTTOM 15mm

TOP 45/BOTTOM 15mm

15mm

3mm

line, or OFF otherwise.

The vertical line may be printed when the roll paper width that is set in the printer driver is smaller than the width of the roll paper that is loaded in the printer.

This setting is available for roll paper only.

❏ DEFAULT:

The top margin of Premium Glossy Photo Paper (250), Premium Semigloss Photo Paper (250), and Premium Luster Photo Paper (260) are 20 mm and the bottom margin is 15 mm. The top margin of Enhanced Adhesive Synthetic Paper is 100 mm and the bottom margin is 15 mm.

❏ TOP/BOTTOM 15mm:

The top and bottom margins are 15 mm and left and right margins are 3 mm.

❏ TOP 35/BOTTOM 15mm:

The top margin is 35 mm, bottom is 15 mm, and left and right are 3 mm.

❏ TOP 45/BOTTOM 15mm:

The top margin is 45 mm, bottom is 15 mm, and left and right are 3 mm.

❏ 15mm:

The margins of all four sides are 15 mm.

❏ 3mm:

The margins of all four sides are 3 mm.

The print size does not change even when the margins are changed.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

Item Parameter Explanation

PAPER SIZE CHECK ON * You can select whether to check the paper width.

OFF

PAPER SKEW CHECK ON * ❏ ON:

OFF

❏ ON:

Check the paper width and top edge of the paper.

❏ OFF:

Do not check the paper width and top edge of the paper. The printer continues to print even if the paper width does not match the data width, and the printer may print beyond the paper. In addition, a wider blank margin may appear at the top of each page. Because this soils the inside of the printer, we recommend you select ON.

If the paper is not straight, an error message appears on the LCD panel and the printer stops printing.

❏ OFF:

A paper align error does not occur even if the printed data is out of range of the paper, and the printer continues to print.

This setting is effective for roll paper only.

REFRESH MARGIN ON * When you select ON, the printer cuts an extra print area

automatically after borderless printing.

OFF

AUTO NOZZLE CHECK ON: PERIODICALLY * The printer performs a nozzle check and if there are missing

dots, it performs cleaning automatically.

ON: EVERY JOB

OFF

PRINT NOZZLE PATTERN OFF * When you select ON, the printer prints the nozzle check pattern

ON: EVERY PAGE

ON: EVERY 10 PAGES

INITIALIZE SETTINGS EXECUTE You can return all setting values you have made in the PRINTER

❏ ON: PERIODICALLY

Automatically performs a nozzle check periodically.

❏ ON: EVERY JOB

Performs a nozzle check before printing each job.

❏ OFF

Does not perform a nozzle check automatically.

You can change the number of times which cleaning is performed at AUTO CLEANING TIMES in the Maintenance mode. You can set up to 3 times.

See “Maintenance Mode” on page 27

before printing each print job or the 10th sheet, depending on the setting you have set.

This setting is effective for roll paper only.

SETUP menu to their factory set value.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

TEST PRINT

Item Parameter Explanation

NOZZLE CHECK PRINT You can print a print head nozzle check pattern for each ink

cartridge.

See “Nozzle check” on page 73

STATUS SHEET PRINT You can print the current printer status.

NETWORK STATUS SHEET PRINT You can print the current network status.

JOB INFORMATION PRINT You can print the job information saved in the printer (up to 10

jobs.)

CUSTOM PAPER PRINT You can print custom paper information registered in the

CUSTOM PAPER menu.

MAINTENANCE

You can perform maintenance functions, such as head cleaning.

Item Parameter Explanation

CUTTER ADJUSTMENT -3.0mm~+3.0mm You can adjust the cutter position with 0.2-mm increments.

CUTTER REPLACEMENT EXECUTE Starts the cutter replacement operation.

See “Replacing the Cutter” on page 70

CLEANING NORMAL CLEANING You can perform normal cleaning.

CLEAN COLOR PAIRS You can select the nozzles to clean from the following two-color

combinations; C/VM, Y/PK or MK.

POWER CLEANING You can clean the print head more effectively than normal head

cleaning.

CLOCK SETTING MM/DD/YY HH:MM You can set year, month, date, hour, and minute.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

PRINTER STATUS

This menu shows the printer status.

Item Parameter Explanation

VERSION KW0xxxx or KN0xxxx You can see the firmware version.

INK LEVEL (ink color) nn% You can see the status of each ink cartridge.

MAINTENANCE TANK LEFT nn% You can see the empty space of the maintenance tank.

RIGHT nn%

JOB HISTORY No. 0 - No.9

INK xxxxx.xml PAPER xxx cm2

TOTAL PRINTS nnnnnn PAGES You can see the total amount of pages you have printed.

EDM (or myEpsonPrinter) STATUS *

* This function is not supported in some areas. For details, visit your local Epson Web site or contact your local Epson dealer/

representative.

INITIALIZING, NOT STARTED, ENABLED, DISABLED

LAST UPLOADED MM/DD/YY HH:MM GMT, (NOT UPLOADED)

You can see ink consumption (INK) in milliliters and paper size (PAPER) for each print job saved in the printer. The latest job is saved as No. 0.

You can see if the EDM (or myEpsonPrinter) is enabled or disabled. If it is enabled, the time that the EDM status was last uploaded is displayed.

Note:

❏ When the Ink Check light flashes or remains on, you need to replace the expended ink cartridge. If you replace the

cartridge correctly, the counter resets automatically.

See “Replacing Ink Cartridges” on page 64

❏ You need to replace the maintenance tank when the LCD panel instructs to do so. If you replace the tank correctly,

the counter resets automatically.

See “Replacing the Maintenance Tank” on page 68

Page 24

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

PAPER SETUP

When you use non-Epson media, be sure to make the appropriate settings for the paper.

Item Parameter Explanation

ROLL PAPER REMAINING REMAINING PAPER SETUP You can set the paper remaining counter function only if paper

is not loaded in the printer.

❏ OFF:

The ROLL PAPER REMAINING function is disabled. The Roll Paper Counter icon does not appear on the LCD panel.

❏ ON:

The remaining amount of roll paper is displayed on the LCD panel. When you press the (including the paper type, the roll paper length, and the roll length alert value information) is printed on the roll paper edge. When the roll paper is changed, the barcode is scanned and the paper type, the roll paper length, and the roll length alert value information are set.

button, the barcode

ROLL PAPER LENGTH These settings are available only when REMAINING PAPER

SETUP is ON.

ROLL LENGTH ALERT

PAPER TYPE Photo Paper You can select the media type loaded in the printer.

Matte Paper

Plain Paper

Others

CUSTOM PAPER

NO PAPER SELECTED

CUSTOM PAPER PAPER NO.1 - 10 You can select a number (between 1 to 10) to register the

You can get a message when there is not much paper left, by setting the roll alert.

When using roll paper, enter the length of the roll paper set in the printer and the alert value. You can set the roll paper length from 5.0 to 99.5 m, and the roll length alert from 1 to 15 m.

settings (such as PAPER TYPE, PLATEN GAP, THICKNESS PATTERN, PAPER FEED ADJUST, DRYING TIME, PAPER SUCTION) or to recall these settings you have made. The number you select here is displayed on the LCD panel.

See “CUSTOM PAPER SETUP ” on page 25

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

CUSTOM PAPER SETUP

When you use non-Epson media, you need to make settings suitable for the media.

After you have selected the paper number, make the following settings. Make sure to select the paper from PAPER TYPE first, and then make the PLATEN GAP setting and so on.

To set the custom paper, see the following section.

“Setting the custom paper in the printer” on page 150

Item Parameter Explanation

PAPER TYPE Photo Paper You can select the media type that is most similar to the paper

you are using.

Matte Paper

Plain Paper

Others

PLATEN GAP NARROW You can adjust the distance between the print head and paper.

STANDARD: Normally, select STANDARD.

STANDARD

WIDE

WIDER

THICKNESS PATTERN PRINT You can print the paper thickness detection pattern and select

PAPER FEED ADJUST -0.70% to +0.70% You can set the paper feed amount of the printable area. The

DRYING TIME 0.0sec to 10.0sec You can set the ink drying time for each print head pass. The

PAPER SUCTION STANDARD You can set the suction pressure used to feed the printed paper.

-1 to -4

SET ROLL PAPER TENSION NORMAL When using a cloth or thin paper or when wrinkles appear in

HIGH

NARROW: Use this when printing on thin paper. WIDE or WIDER: Select this if you find that printed images are

smeared.

the appropriate number from the printed pattern.

range is -0.70 to 0.70%. If the paper feed value is too large, white horizontal micro-banding may appear. If the paper feed value is too small, dark horizontal micro-banding may appear.

range is 0 to 10 seconds. Depending on the ink density or paper type, the ink does not dry soon. In this case, set the drying time longer.

the paper during printing, select HIGH or EXTRA HIGH.

EXTRA HIGH

REMOVE SKEW ON You can select whether to perform this operation to reduce the

paper skew or not.

OFF

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

HEAD ALIGNMENT

You can perform print head alignment. For more details, see the following section.

“Print head alignment” on page 79

Item Parameter Explanation

PAPER THICKNESS SELECT PAPER TYPE When using Epson special media, select the paper type. If you

use non-Epson special media, enter the paper thickness in the

SELECT THICKNESS

ALIGNMENT AUTO When you select AUTO, the adjustment pattern for output is read

MANUAL

range of 0.1 to 1.5 mm.

by the sensor and the optimum adjustment value is registered automatically in the printer. When you select MANUAL, you need to check the pattern and enter the value for alignment.

NETWORK SETUP

When you use the printer on the network, set the following items.

* Default settings

Item Parameter Explanation

NETWORK SETUP DISABLE * You can make the network settings using the printer’s control

panel. The following items appear only when ENABLE is

ENABLE

IP ADDRESS SETTING AUTO * You can select the method to set the IP address to the printer.

PANEL

IP,SM,DG SETTING Ask your system administrator for detailed information.

BONJOUR ON * You can enable or disable the Bonjour setting.

OFF

INIT NETWORK SETTING EXECUTE You can return the network settings of the printer to the factory

selected. After setting the items, press the NETWORK SETUP menu, so the network is reset and the network connection is available after 40 seconds. The NETWORK SETUP menu does not appear while resetting the network.

When you select PANEL, IP,SM,DG SETTING appears.

default value.

button in the

OPTIONS SETUP

When you use the optional equipment, set the following items.

Item Parameter Explanation

TAKE UP REEL TAKE UP REEL VERSION Displays the version of Auto Take-up Reel Unit.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

The Control Panel

Maintenance Mode

You can change the language or unit used on the display or return all the setting values to their factory default.

Turn off the printer by pressing the button.

Press both the button and the

button at the same time to turn on the printer. Hold down both buttons until MAINTENANCE MODE is displayed on the LCD panel.

Refer to the "Maintenance mode list" on the right for details. The setting procedures are the same as those for the Menu mode.

See “Using the Menu mode” on page 15

Item Parameter Explanation

LENGTH UNITS METRIC You can select a unit

of measurement to

FEET/INCH *

TEMPERATURE UNITS

ROLL PAPER TENSION

SS CLEANING EXECUTE You can perform

°C * You can select the

1 When you set EXTRA

3 *

use to display length.

unit of temperature displayed on the LCD panel.

HIGH to the SET ROLL PAPER TENSION setting in the CUSTOM PAPER SETUP menu of the PAPER SETUP menu in the Menu mode, you can change the value of Roll Paper Tension on a scale of one to five. When you set the value larger, the tension is stronger.

ultrasonic head cleaning.

To exit the Maintenance mode, press the

button to turn off the printer.

Maintenance mode list

* Default settings

Item Parameter Explanation

LANGUAGE JAPANESE You can select the

language to be

ENGLISH *

FRENCH

ITALIAN

GERMAN

PORTUGUE

SPANISH

DUTCH

displayed on the LCD panel.

DEFAULT PANEL

AUTO CLEANING TIMES

CUSTOM 0 - 255 You can make

EXECUTE You can set all

setting values you made in the Menu mode to their factory set value.

1 * You can set the

number of times

that the printer performs cleaning when it performs a nozzle check and detects missing dots.

custom settings. You do not use this normally.

KOREAN

CHINESE

Page 28

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Supported Media

We recommend you use Epson special media that can enhance the usage and expressive power of the printing results. See the following section for more information on the paper.

“Paper Information” on page 166

Note:

❏ Do not use paper that is wrinkled, scuffed, torn,

dirty or otherwise imperfect.

❏ Insert the paper just before printing. Remove it

from the printer when printing is finished and store it in accordance with the instructions for the media that you are using.

❏ When you use paper other than Epson special

media, see the instructions included with the paper, or contact your supplier for more information. Test the print quality before purchasing a large amount of paper.

Available width for borderless printing

10 inches, 300 mm, 13 inches (Super A3), 16 inches, 17 inches, 512 mm (B2), 594 mm (A1), 24 inches (Super A1), 728 mm (B1), 36 inches (Super A0), 44 inches (Super B0)

Cut sheet

Media types

Paper size Epson Stylus Pro 9700/9710:

Thickness

Plain paper, recycled paper, others

Width: 210 to 1118 mm Length: 279.4 to 1580 mm (A4 to Super B0)

Epson Stylus Pro 7700/7710: Width: 210 to 610 mm Length: 279.4 to 914 mm (A4 to Super A1)

Plain paper, recycled paper:

0.08 to 0.11 mm (Weight: 64 to 90 g/m

Others: Length 279 to 728 mm:

0.08 to 1.5 mm

Length 728 to 2032 mm:

0.08 to 0.5 mm

)

Roll paper

Media types

Roll paper size

Paper size Epson Stylus Pro 9700/9710:

Thickness

Plain paper, recycled paper, others

2-inch core: Outer diameter 103 mm or less

3-inch core: Outer diameter 150 mm or less

2-inch core: 254 to 1118 mm × 45 m 3-inch core: 254 to 1118 mm × 202 m

Epson Stylus Pro 7700/7710: 2-inch core: 254 to 610 mm × 45 m 3-inch core: 254 to 610 mm × 202 m

Plain paper, recycled paper:

0.08 to 0.11 mm (Weight: 64 to 90 g/m

Others:

0.08 to 0.5 mm

)

Available width for borderless printing

10 inches, 300 mm, 13 inches (Super A3), 16 inches, 17 inches, 512 mm (B2), 594 mm (A1), 24 inches (Super A1), 728 mm (B1), 36 inches (Super A0), 44 inches (Super B0)

Note:

❏ Since the quality of any particular brand or type

of paper may be changed by the manufacturer at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always test samples of paper before purchasing large quantities or printing large jobs.

❏ Poor quality paper may reduce print quality and

cause paper jams or other problems. If you encounter problems, switch to a higher grade of paper.

Page 29

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Using Roll Paper

Loading roll paper

To load roll paper, follow the steps below.

Note:

❏ When REMAINING PAPER SETUP is ON, the

barcode (including the paper information) is printed on the roll paper edge before the paper is removed. This will facilitate paper setting the next time the same paper is used.

See “PAPER SETUP” on page 24

❏ We recommend that you load the roll paper

immediately before printing. If the paper roll is left in the printer, the roller for securing the paper may leave a mark on the surface of the paper.

Turn on the printer by pressing the button.

To unlock the adapter holder, push the lock

lever of the adapter holder down firmly. Then move the adapter holder to the left with the handle.

Note:

After turning on the printer, press the button before loading the paper to display the instructions for paper settings.

Open the roll paper cover.

Place the paper roll in the gap on the top face of

the printer.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Switch the lever of the roll media adapter to fit

the core size of the roll paper.

Using 2-inch core:

Using 3-inch core:

Attach the roll media adapters on both ends of

the roll paper. Then, pull down the lock lever of the adapters on both sides to lock.

Push the adapters into the paper core firmly.

Release the lock lever of the adapters on both

sides.

Move the roll paper to the right side until it

touches the roll paper set guide.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Slide the adapter holder with the handle to

make the left roll media adapter align with on the adapter holder.

Roll the roll paper slowly into the roll paper

holder.

Slide the adapter holder with the handle to the

right to set it in the holder axis firmly.

Make sure to set both ends of the roll paper into the adapters firmly.

Push the lock lever of the adapter holder up to

lock.

Press the button.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Insert the paper into the insertion slot. Pull the

paper down through the paper insertion slot so that it comes out below.

Take care not to fold the edge of the paper, and insert it so that there is no slack.

If you have difficulty feeding the paper, adjust the paper suction by pressing the button. Pull the paper to fit the edge of the paper to the label position.

Press the button.

After a few seconds, the paper moves to the printing position. When you press the button, it moves immediately.

If ARE THESE SETTINGS OK? appears on the

LCD panel, press the NO and then press the media type and paper remaining, and then press the

The previous setting appears on the LCD panel. If the media type and paper remaining are correct, select YES and then press the button.

button to set the media.

or button to select

button. Set the

Close the roll paper cover.

If the edge of the roll paper has folds, press the

R S

button to cut the edge.

When using the paper basket, set it in the forward or backward position.

If you are using Epson Stylus Pro 9700/9710, you can also use the optional Auto Take-up Reel Unit.

See “Using the paper basket and paper

guides” on page 40

See “Using Auto Take-up Reel Unit (For Epson Stylus Pro 9700/9710 only)” on page 44

Page 33

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Cutting the roll paper

There are two ways to cut the roll paper.

Method Operation

Auto cut Cut the roll paper after printing each page

automatically.

Manual cut Cut the roll paper manually, or cut the roll

paper using cutter sold at a store.

Note:

❏ Some of the roll paper may not be cut using the

built-in cutter. Use a cutter sold at a store to cut the paper.

❏ It may take a while to cut the roll paper.

Setting the cutting method

Before printing, select the cutting method.

Printing from the printer’s control panel (such as printing a status sheet)

Press the button to select cutting method.

Icon Explanation

Roll Auto Cut On

Cutting the roll paper after printing

Cutting the roll paper automatically

Cut the roll paper automatically after printing each page.

Cutting the roll paper manually

To cut the roll paper manually, follow the steps below.

While watching the inside of the printer over

the front cover, press the roll paper and adjust the cutting position to the

mark on the left side of the print head.

Press the button. When the selection menu

appears, select CUT by using the button, and then press the button.

The paper is cut by the built-in cutter.

Note:

❏ If the paper cannot be cut by the built-in

cutter, press the automatically feeds the paper to the position where you can cut it manually. Cut the paper using the cutter.

❏ Depending on the paper type, the

minimum length of paper you can cut is set from 60 to 127 mm. You can not change it.

button to feed the

button so the printer

Roll Auto Cut Off

When you print from the printer driver, the settings you make on the printer driver have priority over the settings you make on the printer’s control panel.

Printing from the computer

Set the Auto Cut setting in the Roll Paper Option dialog box of the printer driver.

Page 34

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Removing the roll paper

Note:

We recommend that you remove the roll paper from the printer after printing. If the paper roll is left in the printer, the roller for securing the paper may leave a mark on the surface of the paper.

Make sure the printer is turned on.

Open the roll paper cover.

Press the button to release the paper

presser.

The roll paper is rewound automatically if the printer state is after the paper cut but in the READY state. However, when using the optional Auto Take-up Reel Unit, the printer does not rewind the roll paper.Rewind the roll paper manually, if it is not automatically done.

Note:

When you are not using the roll paper, wrap it using the optional roll paper belt.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

To unlock the adapter holder, push the lock

lever of the adapter holder down firmly. Move the adapter holder to the left with the handle until the end. Then take it off from the holder axis.

Roll over the paper roll to the front side, and

then place it in the gap on the top face of the printer.

Pull up the lock lever of the adapter to unlock.

Then remove the roll media adapter from the paper roll.

After rewinding the roll paper carefully, place it in the original bag that it came in when you purchased it.

Page 36

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Using Cut Sheet Media

The procedures differ depending on your paper size and thickness.

Paper Refer to

Smaller than A3 size

A3 or larger or thick paper

Note:

❏ Flatten the paper before loading it in the printer.

If paper that is wavy or slack is loaded, the printer may not recognize the paper size correctly or may not print normally. Also, we recommend that you repack the paper in its original package and store it flat, only taking it out of the bag just before you use it.

❏ If roll paper is loaded, rewind it first before

loading single sheet paper.

“Loading cut sheet smaller

than A3 size” on page 36

“Loading cut sheet A3 size or

larger / thick paper” on page 37

Loading cut sheet smaller than A3 size

Turn on the printer by pressing the button.

Press the button repeatedly until Sheet

appears.

Make sure that the roll paper cover is closed.

❏ When you use paper other than Epson special

media, see the instructions included with the paper, or contact your supplier for more information.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Load the sheet into the paper insertion slot

until it meets resistance.

Align the right edge of the paper with the setting position, and then insert the paper until it meets resistance. When using paper sizes A4 or below, set the paper until it reaches the bottom along the line on the metal part under the paper insertion slot.

PRESS THE

panel.

BUTTON appears on the LCD

If you use the paper basket, set it backward

position.

See “Using the paper basket and paper guides” on page 40

Loading cut sheet A3 size or larger / thick paper

When you load a cut sheet media A3 or larger or thick paper (0.5 to 1.5 mm), follow the steps below.

Setting direction of the paper is as indicated below.

Paper Direction

A3 or larger cut sheet (with thickness of 0.5 mm or less)

Thick paper with length of 728 mm or less

Thick paper with length of 728 mm or longer

Vertical

Horizontal

Note:

Load the sheet vertically, like most magazines.

Press the button.

The paper moves to the start position.

If ARE THESE SETTINGS OK? appears on the

LCD panel, press the NO and then press the media type and paper remaining, and then press the

The previous setting appears on the LCD panel. If the media type and paper remaining are correct, select YES and then press the button.

button to set the media.

or button to select

button. Set the

Turn on the printer by pressing the button.

Press the button repeatedly until Sheet

appears.

Make sure that the roll paper cover is closed.

Press the button.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Load the sheet into the paper insertion slot.

Make sure that the right and bottom edges of

the sheet are straight and in line with the set line.

If you have difficulty adjusting the thick paper, adjust the paper suction by pressing the or

button.

If ARE THESE SETTINGS OK? appears on the

LCD panel, press the NO and then press the media type and paper remaining, and then press the

The previous setting appears on the LCD panel. If the media type and paper remaining are correct, select YES and then press the button.

If you use the paper basket, set it in the forward

position.

See “Using the paper basket and paper guides” on page 40

button to set the media.

or button to select

button. Set the

Press the button.

After a few seconds, the paper moves to the start position. If you press the moves at once.

button, it

Page 39

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Ejecting Paper

This section explains how to eject paper after printing.

Note:

When you use the paper basket, see the following section.

“Using the paper basket and paper guides” on

page 40

When you use optional Auto Take-up Reel Unit, see the following section.

“Using Auto Take-up Reel Unit (For Epson Stylus

Pro 9700/9710 only)” on page 44

For roll paper

See the following section to cut the roll paper.

“Cutting the roll paper” on page 33

Press the button to remove the paper.

Caution:

The paper may fall after ejecting. Be sure to hold the paper to avoid falling and damaging the paper.

For cut sheet media

When printing is complete, the printer

supports the printed media, and PAPER OUT. LOAD PAPER is displayed on the LCD panel.

If READY appears on the LCD panel, press the

button to feed the paper.

Caution:

Do not press any buttons when the Power light or the Pause light is flashing.

Page 40

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Using the paper basket and paper guides

To avoid your prints getting dirty or crinkled, set the paper basket as explained below. The feeding direction is different depending on the media type.

Direction Epson Stylus Pro

9700/9710

Forward Paper length:

1580 mm or longer

Paper thickness:

0.5 mm or more

Backward Paper length:

Less than 1580 mm

Paper thickness: Less than 0.5 mm

Epson Stylus Pro 7700/7710

Paper length:

914.4 mm or longer

Paper thickness:

0.5 mm or more

Paper length: Less than

914.4 mm

Paper thickness: Less than 0.5 mm

When feeding paper forward

The paper guides keep the ejected prints straight. This section explains how to switch the status from feeding paper backward to feeding paper forward.

For Epson Stylus Pro 9700/9710, bring the rear

basket up to the vertical position.

Remove the hook-and-loop fastener straps of

the front paper basket, and tilt it down.

Note:

Ejecting your prints in the wrong direction may cause dirty or crinkled prints.

Slightly tilt the front paper basket to set the

paper guides to the horizontal position.

Page 41

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Bring the paper basket to the vertical position.

This makes the basket cloth tight.

In order to parallelize the basket cloth, move

the paper guides.

When feeding paper backward

Feed the prints backward and store them in the paper basket. This section explains how to switch the status from feeding paper forward to feeding paper backward.

Note:

Do not stack more than one print in the paper basket. If you stack multiple prints, the space between the paper supports and paper basket becomes narrow. This may cause a paper feed error.

Bring the paper guides to the horizontal position.

Tilt the front paper basket slightly down from

the fixed position.

Page 42

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Move the paper guides to the vertical position,

and then bring the front basket back as far as it goes.

Bring the front paper basket up and fasten it

with the hook-and-loop fastener straps.

For Epson Stylus Pro 9700/9710, switch the

position of the rear paper basket depending on the paper size.

If the paper is A1 or smaller:

Lift both the front and rear baskets as shown below.

If the paper is larger than A1 size:

Tilt the rear basket until parallel to the floor during printing.

Note:

If you are concerned about the print quality when printing on Doubleweight Matte Paper or Enhanced Matte Paper, try to set the paper guides in the front direction.

Page 43

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Tilt the front basket until parallel to the floor when ejecting your prints.

Note:

When printing on Enhanced Matte Paper, you can stack plural prints on the front basket by tilting it until parallel to the floor. The quality of the prints may not be assured, including scratches or dirty appearing.

Storing the paper basket

If the paper basket is not used, bring the front basket up to the vertical position. This section explains how to switch the status from feeding paper backward status to storing paper basket.

For Epson Stylus Pro 9700/9710, bring the rear

basket up to the vertical position.

Bring the paper guides to the horizontal position.

Remove the hook-and-loop fastener straps, and

refasten it downward. Then bring the front paper basket up to the vertical position.

Page 44

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Tilt the paper guides.

Using Auto Take-up Reel Unit (For Epson Stylus Pro 9700/9710 only)

When you want to print your data on roll paper and do not want to cut it or feed it out onto the floor, you can use the optional Auto Take-up Reel Unit to roll up your print.

You can wind the roll paper forward or backward.

Forward Backward

Warning:

Make sure the take-up reel unit is installed properly and securely. Bodily injury may occur if it falls.

Note:

❏ Make sure that the leading edge of the roll paper

is straight; otherwise, the Auto Take-up Reel Unit does not take up the roll paper correctly.

See “Cutting the roll paper” on page 33

❏ See the Auto Take-up Reel Unit Setup Guide for

detailed information on installing the Auto Take-up Reel Unit.

❏ See the following section for detailed information

on the Auto Take-up Reel Unit.

See “Paper Information” on page 166

Page 45

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Control box

1. Sensor light

Displays the status of the Auto Take-up Reel Unit.

Light Status

On It is ready to use.

Flashing rapidly It is operating.

Flashing slowly It is in the power-saving

mode.

Winding paper forward

Turn off the Auto switch of the Auto Take-up

Reel Unit and plug the power cord into an outlet, and make sure the sensor light is on.

Turn on the printer by pressing the button.

Long interval of flashing It has an error.

Off It is off.

2. Auto switch

It automatically winds the roll paper after printing.

Item Description

Backward It automatically winds the roll paper

with printed surface inside.

Forward It automatically winds the roll paper

with printed surface outside.

Off Do not rewind the roll paper.

3. Manual switch

It manually winds the roll paper after printing. This mode becomes available when the Auto switch is Off.

Item Description

Backward It winds the roll paper with printed

surface inside. It becomes faster by pressing this button for 3 seconds.

Forward It winds the roll paper with printed

surface outside. It becomes faster by pressing this button for 3 seconds.

Make sure the Auto Take-up Reel Unit icon is

displayed on the LCD panel.

If the icon is not displayed, make sure the Auto Take-up Reel Unit is connected properly and the power is on.

Set the roll paper.

See “Loading roll paper” on page 29

Press the button to select Roll Auto Cut Off

or Roll Auto Cut On .

Press the button to feed the roll paper.

Page 46

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Tape the leading edge of the roll paper to the

take-up reel core in three places.

Press the button to feed the paper forward

and create a loop of slack.

Set the Manual switch to Forward and hold it

for a while to take up the roll paper for three or more revolutions of the take-up paper core.

Winding paper backward

Turn on the printer, and then pull out the roll

paper. See step 3 to 6 of the following section.

“Winding paper forward” on page 45

Pull the bottom of the roll paper around the

back of the reel core as shown below. Then tape the leading edge of the paper to the reel core in three places.

After taking up the paper, ensure that there is adequate slack between the roll paper and the take-up reel core.

Note:

Place the Tensioner in the slack of the center of the roll paper. See the following section for the paper which uses the tensioner.

See “Paper Information” on page 166

Press the button to feed the paper forward

and create a loop of slack.

Set the Manual switch to Backward and hold it

for a while to take up the roll paper for three or more revolutions of the take-up paper core.

After taking up the paper, ensure that there is adequate slack between the roll paper and the take-up reel core.

Page 47

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Taking up your prints

When the Auto Take-up Reel Unit is installed, and the take-up reel core is loaded with paper to take up in the desired direction, you can use the unit to take up your prints.

Warning:

Do not touch the Auto Take-up Reel Unit while it is operating. Doing so may result in injury.

Set the Auto switch to Forward or Backward.

Send a print job to the printer.

The printer starts printing. The Auto Take-up Reel Unit takes up the roll paper in the direction you set in step 1.

Note:

When printing by using the Roll Auto Cut On set the Auto switch of the Auto Take-Up Reel Unit to Off, otherwise the printer does not cut the paper. You can set the Auto switch to Off during printing to cut the paper automatically.

Removing paper after take-up

After paper take-up, follow the steps below to remove the take-up reel core.

Set the Auto switch to Off.

Cut the roll paper.

❏ Press the

❏ If the roll paper cannot be cut with the

built-in cutter, use a scissors or cutter sold at a store.

Turn the lever to unlock the movable unit, and

then slide it to the left so that the flange knob clears the end of the take-up reel core.

While doing this, support the take-up reel core with one hand to keep it from falling.

button to cut the roll paper.

Page 48

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Remove the take-up reel core from the flange

knob on the movable unit and the drive unit.

Caution:

The paper roll is heavy so have two people hold it by both ends of the paper roll.

Using the core from a used paper roll as a take-up reel core

You can use a used paper roll as the take-up reel core.

Note:

If the paper roll core is deformed or damaged, it cannot be used as a take-up reel core.

The installation of the flange to the Auto Take-up Reel Unit varies depend on the core size of the paper.

Remove the flange by pinching the knob.

Reverse the flange so that the smaller knob is

positioned on the outside, then replace it on the drive unit by pinching the knob.

Page 49

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Remove the flange by pinching the knob.

Reverse the flange so that the smaller knob is

positioned on the outside, then replace it on the movable unit by pinching the knob.

Installing a take-up reel core

The method of installing the take-up reel unit is the same for both 2-inch and 3-inch reel cores.

Make sure that the lock lever is released (turned

to the left). Slide the movable unit to the left end of the horizontal strut.

Slip one end of the take-up reel core over the

flanged knob on the drive unit.

Insert the flanged knob on the movable unit

into the other end of the take-up reel core.

Page 50

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Turn the lock lever to the front to lock the

movable unit.

Make sure the take-up reel unit is locked properly and firmly.

Printable area

Roll paper

Cut sheets

The minimum top margin is 3.0 mm (0.12")

B-L

B-R

Roll paper

Cut sheets

Roll paper

Cut sheets

Roll paper

Cut sheets

The minimum left margin is 0.0 mm (0")

The minimum right margin is

0.0 mm (0")

The minimum right margin is

0.0 mm (0")

The minimum bottom margin is

3.0 mm (0.12")

The minimum bottom margin is

14.0 mm (0.55")

For roll paper, the following margin widths can be selected using the control panel.

See “PRINTER SETUP” on page 20

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Paper Handling

Parameter A B-L B-R C

TOP/ BOTTOM 15mm

TOP35/ BOTTOM 15mm

TOP45/ BOTTOM 15mm

15mm 15mm 15mm 15mm 15mm

3mm 3mm 3mm 3mm 3mm

15mm 3mm 3mm 15mm

35mm 3mm 3mm 15mm

45mm 3mm 3mm 15mm

Note:

❏ The print area does not change even when the

margins are changed.

❏ The printer automatically detects the dimensions

of the paper that is loaded. Print data that exceeds the printable area of the paper cannot be printed.

❏ When the same data is printed with a 3-mm

margin and a 15-mm margin and compared, you may notice that part of the right side of the 15-mm margin image is not printed.

Page 52

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Basic Settings

Making the printer driver settings

Turn on the printer, and set the paper in the

printer.

Print Settings

This section describes how to print your data from an application using the Epson printer driver.

Printing procedures (Windows)

Making the paper settings

Start your application.

From the File menu, select Page Setup (or the

paper setting menu such as Print.)

Make the settings such as paper size in the Page

Setup dialog box.

Example: Paint

See “Paper Handling” on page 28

From the File menu, select Print or Page Setup.

Make sure your printer is selected, and click

Printer, Setup, Options, Properties, or Preferences.

Select the media type, color, or print quality

according to the paper loaded in the printer.

Note:

The dialog box may differ depending on the application. See its online help for the details.

Click OK to close the dialog box.

Then, create a print data.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Basic Settings

Select the paper source and paper size

according to the paper loaded in the printer.

After making the settings, click OK.

Make sure to select the same paper size as you set in the application.

Printing procedures (Mac OS X)

Making the paper settings

Start your application.

From the File menu, select Page Setup (or the

paper setting menu such as Print.)

Select the printer, and then make the settings.

The list of available paper appears in the Paper Size list. Select the appropriate paper size.

See “Selecting the paper size” on page 54

Click Print.

The progress meter appears on your display, and printing will be started.

Click OK to close the dialog box.

Then, create a print data.

Page 54

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Basic Settings

Selecting the paper size

Paper Size *XXXX is the paper size. Explanation

Roll paper

XXXX Roll Paper - Banner Select this size when using a banner printing application.

This prints no margins on the top and bottom and a 3-mm margin on the right and left sides.

XXXX Roll Paper - Borderless (Auto Expand) Select this size when performing borderless printing on

the roll paper. In the borderless printing for Auto Expand, the printer driver enlarges the size of print data 3 mm on both the right and left sides. You can change the amount of enlargement in the Expansion setting. The size of print data also enlarges on the top and bottom sides at an equal rate. This enlarges the size of print data automatically so that you can perform borderless printing easily. Enlarged areas that exceed the paper size will not be printed on the paper.

XXXX Roll Paper - Borderless (Retain Size) Select this size when performing borderless printing on

roll paper. The printer driver prints without changing the ratio of the print data. It does not enlarge the image data. You need to enlarge 3 mm on both the left and right sides of the data by using the application that created it in advance.

XXXX Roll Paper - Borderless Banner Select this size when performing borderless printing by

using an application that supports banner printing. The printer driver enlarges the print area 3 mm on both the left and right for the width of the paper. Since it does not enlarge the print data, the sizes on the top and bottom are printed at the size you created. However, you need to create the data exceeding 3 mm on both the right and left sides in advance. This setting has no margin on the top and bottom sides.

XXXX Roll Paper Select this size when printing with border on the roll

paper. This prints with the margin set in the ROLL PAPER MARGIN menu of the PRINTER SETUP menu in the Menu mode.

See “PRINTER SETUP” on page 20

Page 55

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Basic Settings

Paper Size *XXXX is the paper size. Explanation

Cut sheet XXXX Sheet - Borderless (Auto Expand) Select this size when performing borderless printing on

both the right and left sides of a single cut sheet. In the borderless printing for Auto Expand, the printer driver enlarges the size of print data 3 mm on both the right and left sides. You can change the amount of enlargement in the Expansion setting. The size of print data is also enlarged on the top and bottom sides at an equal rate. This enlarges the size of print data automatically so that you can perform borderless printing easily. Enlarged areas that exceed the paper size on both the right and left sides will not be printed on the paper. In addition, a 3-mm margin on the top and a 14-mm margin on the bottom appear.

XXXX Sheet - Borderless (Retain Size) Select this size when performing borderless printing on

both the right and left sides of a single cut sheet. In Retain Size, the driver performs borderless printing without enlarge the print data. You need to create the data exceeding 3 mm on both the right and left sides in advance. While the margin sizes on the top and bottom are printed at the size you created, a 3-mm margin on the top and a 14-mm margin on the bottom appear.

XXXX Sheet Select this size when printing with border on a single cut

sheet. This prints a 3-mm margin on the top, right, and left sides and 14-mm margin on the bottom side.

Page 56

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Basic Settings

Making the printer driver settings

Turn on the printer, and set the paper in the

printer.

See “Paper Handling” on page 28

Click Print on t he File me nu of your applicat ion.

Select the printer, then click the button,

and then select Print Settings from the list.

Make the settings.

Select the same media type that you loaded in the printer. Normally, you can print correctly just by making the settings in the Print Settings dialog.

For Mac OS X 10.3.9 to 10.4, select the printer, and then select Print Settings from the list.

Make the settings as necessary, and then click

Print to start printing.

Page 57

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Basic Settings

Checking the printer status

For Windows

The Progress Meter appears on your display when you start printing. It indicates the progress of the current print job and provides printer status information such as ink remaining and product number of the ink cartridges. Also, you can cancel a print job using Progress Meter.

When problem occurs during printing

For Windows

If a problem occurs during printing, an error message appears in the EPSON Status Monitor 3 window. Click How to, and EPSON Status Monitor 3 will lead you step by step through a procedure to solve a problem.

For Mac OS X

For Mac OS X 10.5, the EPSON Printer Monitor appears on your display when you start printing. It indicates the progress of the current print job and provides printer status information such as ink remaining and product number of the ink cartridges.

The printer icon appears in the Dock. By clicking the printer icon, you can check the progress of the current print job and its printer status information. You can also cancel a print job.

For Mac OS X

If a problem occurs during printing, an error message appears. Click How to, and EPSON StatusMonitor will lead you step by step through a procedure to solve a problem.

Page 58

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Basic Settings

Canceling Printing

There are a few ways to stop the print operation depending on the situation.

While sending data

Cancel using computer

✓ - Select the data that you

While sending or printing data

✓✓❏Even if you cancel

Cancel using printer

Operation

want to cancel using the computer.

printing using the computer, you cannot cancel a print job that has already been sent to the printer. Perform the cancel operation at the printer as well; otherwise, it may continue to print on the data stored in the printer.

❏ Even if you cancel

printing using the printer, you cannot cancel a print job that has been stored in the computer. Perform the cancel operation using the computer as well; otherwise, it may resend the data stored in the computer and will start printing after resetting the printer.

❏ When you cancel the

print job from the printer, the rest of the print jobs in the cue are also deleted.

Canceling printing using the computer (Windows)

When Progress Meter is displayed

Click Stop on the EPSON Progress Meter dialog box.

When the Progress Meter is not displayed

Double-click the printer icon on the task bar.

Select the job you want to delete, and then

select Cancel from the Document menu.

When you want to delete all the jobs, select Cancel All Documents from the Printer menu.

If the job has been sent to the printer, the print data does not appear in the dialog box above. In this case, cancel the print job using the printer.

While printing

- ✓ All the jobs are deleted.

✓ : Available

- : Not Available

Page 59

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Basic Settings

Canceling printing using the computer (Mac OS X)

Click the Printer icon in the Dock.

Select the job you want to delete, and then click

the Delete button.

Changing the Black Ink

Both Photo and Matte Black ink are installed in this printer. Photo Black ink can be used for photo papers with professional quality results. Matte Black ink significantly increases black optical density when printing on matte type papers.

The black ink is automatically selected for the using paper.

See the following section for the suitable black ink for the media type.

See “Paper Information” on page 166

Note:

A nozzle check pattern and a print head alignment pattern are printed with both Photo and Matte Black ink regardless of the media type. When printing pattern on glossy type papers, try not to scuff the printed surface as Matte Black ink is hard to pigment on glossy type papers.

If the job has been sent to the printer, the print data does not appear in the dialog above. In this case, cancel the print job using the printer.

Canceling printing using the printer

Press the button to select JOB CANCEL, and then press the

Even when it is printing a job, the printing is canceled. After canceling the job, it takes a while before the printer is in the READY state.

Note:

You cannot cancel a job spooling in the computer. To cancel a job spooling in the computer, see the section “Canceling printing using the computer (Windows)” on page 58 or “Canceling printing using the computer (Mac OS X)” on page 59.

button.

Page 60

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Options and Consumable Products

The following consumable products are available for use with your printer (as of May, 2009).

For the latest information, see the Epson Web site.

Name Product Code Explanation

Epson special media See the following section for media.

“Paper Information” on page 166

Ink cartridges

Maintenance Tank C12C890501 See the following section to

Auto Cutter Spare Blade C12C815331 See the following section to

Roll Paper Belt C12C890121

(Color) Epson Stylus Pro 7700/9700 Epson Stylus Pro

7710/9710

150 ml 350 ml 700 ml 350 ml 700 ml

Cyan T6422 T5962 T6362 T5972 T6372

Yellow T6424 T5964 T6364 T5974 T6374

Matte Black T6428 T5968 T6368 T5978 T6378

Photo Black T6421 T5961 T6361 T5971 T6371

Vivid Magenta T6423 T5963 T6363 T5973 T6373

The printer driver provided with this printer is color adjusted for Epson genuine ink cartridges. If you use non-genuine cartridges, the print result may be faint, or the ink remaining may not be detected normally.

Note: The product number varies by country.

See the following section to replace the ink cartridge.

“Replacing ink cartridges”

on page 67

replace the maintenance tank.

“Replacing the Maintenance

Tank” on page 68

replace the cutter.

“Replacing the Cutter” on

page 70

Auto Take-up Reel Unit (for Epson Stylus Pro 9700/9710)

Roll Media Adapter C12C811241 See the following section for

C12C815321 Auto Take-up Reel Unit is for

Epson Stylus Pro 9700/9710 only. You cannot use with Epson Stylus Pro 7700/7710. See the

Auto Take-up Reel Unit Setup Guide for installing it.

See the following section to use Auto Take-up Reel Unit.

“Using Auto Take-up Reel Unit (For Epson Stylus Pro 9700/9710 only)” on page 44

details.

“Using Roll Paper” on page 29

Page 61

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Options and Consumable Products

Note:

❏ When using the USB connection and a USB hub, we recommend that you connect the printer to the first hub

connected directly to the computer. Also, some hubs may cause unstable operation. If problems occur, connect the printer directly to the USB port of the computer.

❏ When using an Ethernet connection, use a LAN cable. When using a 100BASE-TX STP (shielded twisted-pair)

cable, it should be Category 5 or higher.

Page 62

Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Maintenance

Daily Maintenance

Instructions for placing the printer

Observe the following when setting up the printer:

❏ Choose a flat and stable location that can support

the printer weight (about 134 kg for Epson Stylus Pro 9700/9710 and 100 kg for Epson Stylus Pro 7700/7710).

❏ Use only an outlet that meets the power

requirements of this printer.

❏ Leave enough room for easy operation,

maintenance, and ventilation.

See "Choosing a place for the printer" in the

Setup Guide

Notes for when you are not using the printer

The print head nozzles are very small, thus, they can become clogged easily if dust gets on the print head. To avoid this, close the roll paper cover or the front cover when you are not using the printer. If you are not using the printer for a long time, put a non-static cloth on the printer to avoid getting dust on the printer.

❏ Operate the printer under the following

conditions (temperature is 10 to 35°C and humidity is 20 to 80%).

Even when the conditions above are met, you may not print properly if the environmental conditions are not proper for the paper. Be sure to use the printer where the paper conditions are met. See the handling instructions of the paper for more detailed information. Keep the printer away from drying, direct sunlight, or heat sources to maintain the appropriate humidity.

Instructions for using paper

Notes for handling paper

See the instructions below and the handling instructions of the paper for more details.

❏ Use Epson special media under the following

conditions (temperature is 15 to 25°C and humidity is 40 to 60%).

❏ Do not bend the paper or scratch on the surface

of the paper.

❏ Keep fingers off the printable surface of the

media, as fingerprints may reduce the print quality.

❏ Set the roll paper by handling the edges of the roll

paper. Whenever possible, use gloves to handle media.

❏ The paper may bend if the temperature and

humidity will change rapidly. Be careful not to bend or soil the paper, and flatten it before setting it in the printer.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Maintenance

❏ Do not lose the paper package so you can use it

for storing the paper.

Notes for after printing

See the instructions below for after printing.

❏ Do not touch the surface of the print; otherwise,

the ink may smudge.

❏ Do not rub or scratch the print; otherwise, the ink

may come off.

❏ Be careful not to bend or pile paper on top of

another, and dry it completely. The color may be changed where the paper is piled. If you leave paper lying on top of another, the scratches may stay on the paper even after the paper dries.

❏ If you put the prints on the album before they dry,

they may be blurred. After you print, be sure to dry the paper completely.

Notes for storing the paper

See the instructions below and the handling instructions of the paper for more details.

❏ Avoid locations that are subject to direct sunlight,

excessive heat, or moisture.

❏ Keep the paper in the package, and keep it on a

flat place.

❏ Remove the roll paper that is not in use from the

printer. Roll it properly and then store it in the original package of the roll paper. If you leave the roll paper in the printer, its quality will deteriorate.

❏ Do not wet the paper.

❏ Store prints in a dark place to avoid direct

sunlight, excessive heat, and moisture to keep the printed color.

❏ Do not use a dryer for drying the print.

❏ Avoid direct sunlight.

❏ See the instructions of the paper for keeping the

color from fading. The print can keep the color for a long time if you store it properly.

Note:

Typically, prints and photos fade over time (change color) due to the effects of light and various constituents in the air. This also applies to Epson special media. However, with the correct storage method, the degree of color change can be kept to the minimum.

❏ See the instructions of the Epson special media for

detailed information on handling the paper after printing.

❏ The colors of photos, posters, and other prints

appear differently under different lighting conditions (light sources*). The colors of prints from this printer may also appear differently under different light sources. * Light sources include sunlight, fluorescent light, incandescent light and other types.

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Maintenance

Replacing Ink Cartridges

Note:

When you replace the ink cartridges while the printer is turned off, the remaining ink cannot be detected correctly so the ink may become unusable before the Ink Check light comes on and you cannot print correctly. Follow the steps below to replace an ink cartridge.

When ink needs to be replaced/ When ink gets low

When the Ink Check light is flashing, this indicates that the ink level is low. If EPSON Status Monitor is installed, a message appears on the computer’s display that tells you the ink is low. If the ink is low, you need to replace the ink cartridge as soon as possible. You cannot continue to print even if only one of the ink cartridges is expended. If an ink cartridge runs out while printing, replace it with a new one so the printer can continue to print.

Windows

Mac OS X

Click How to to see the instructions on replacing an ink cartridge.

Confirming the ink cartridge remaining

Using the printer’s control panel

The remaining ink in the cartridges is always displayed on the LCD panel.

See “Display” on page 13

You can check the accurate amount of ink remaining in the PRINTER STATUS menu. You need to check the amount of ink remaining before printing a lot of data. If there is a low ink cartridge, prepare a new one.

See “Using the Menu mode” on page 15 See “PRINTER STATUS ” on page 23

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Maintenance

Using the printer driver

You can check the amount of ink remaining on your computer by using EPSON Status Monitor.

For Windows

Open the printer driver window, and click the Utility tab, and then click EPSON Status Monitor 3.

Note:

In the Monitoring Preferences dialog box, select the Shortcut Icon check box to display a shortcut icon on your Windows System Tray. Right-click the shortcut icon, and select the printer name to display the EPSON Status Monitor 3 dialog box.

See “Viewing information in Monitoring

Preferences” on page 113

For Mac OS X

Open the EPSON Printer Utility3 dialog, and then click EPSON StatusMonitor.

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Maintenance

About ink cartridges

Be sure to use the ink cartridges that are supported with this printer.

See “Options and Consumable Products” on page

Note:

A protection system is provided to prevent improper cartridge insertion. If you cannot insert the ink cartridge smoothly, the type of cartridge may be incorrect. Check the package and product code.

Notes for handling the ink cartridges

❏ When INK LOW appears on the LCD panel,

replace the cartridges with a new one as soon as possible to avoid ink to being expended while printing.

❏ Use up the ink cartridge within six months of

installation for best results.

❏ If you move the ink cartridge from the cold place

to warm place, condensation may occur. Leave it at room temperature for more than four hours before using the ink cartridge.

❏ Although nothing may be printed, the printer

uses ink from all cartridges during head cleaning and other maintenance operations to keep the print heads in good condition.

❏ Although the ink cartridges may contain recycled

materials, this does not effect product function or performance.

Notes for replacing the ink cartridges

❏ Shake an ink cartridge horizontally well (about 5

seconds) before installing it for best results.

❏ Do not leave the printer without ink cartridges

installed. The inks inside the printer may dry and you may not be able to print.

❏ Install an ink cartridges into each slot. You

cannot print if any of the slots are empty.

❏ Make sure that the printer is turned on when you

replace an ink cartridge. If the printer is turned off while changing the ink cartridge, the amount of ink remaining is not detected correctly so you cannot print properly.

❏ Be careful as there is ink around the ink system

port on the used ink cartridge.

❏ Do not use an ink cartridge beyond the date

printed on the cartridge carton. If you use an ink cartridge beyond the expiry date, it may affect the print quality.

❏ Store ink cartridges under the same condition as

the printer.

❏ Do not touch the ink supply port or its

surrounding area. The ink may leak from it.

❏ Do not touch the green IC chip on the side of the

ink cartridge. Doing so may affect normal operation and printing.

❏ Because the green IC chip has the cartridge’s own

information and the ink remaining information, you can still use the ink cartridge after pulling out the ink cartridge from the printer.

❏ Do not disassemble or remodel the ink cartridge,

otherwise you may not be able to print normally.

❏ Do not drop or knock it against hard objects;

otherwise, the ink may leak.

❏ To ensure you receive premium print quality and

to help protect your print head, a variable ink safety reserve remains in the cartridge when your printer indicates to replace the cartridge.

Notes for storing the ink cartridges

❏ Store ink cartridges under the same condition as

the printer (temperature is 10 to 35°C and humidity is 20 to 80%).

❏ Ink cartridges that are removed before ink is

expended can be reinstalled in the printer and used again if the expiry date printed on the ink cartridge packaging has not passed. Avoid getting dirt on the ink system port and store the removed ink cartridge properly. You do not need to put the ink cartridge in the package. The ink system port has a valve in it so you do not need to put a cap on it; however, be careful not to tamper with the ink system port.

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Maintenance

Replacing ink cartridges

Make sure the printer is on.

Press the button.

Note:

The printing or cleaning.

Press the / button to select OPEN RIGHT

COVER, and then press the

button is not available while

button.

Push the expended cartridge so the cartridge is

slightly pushed out.

Carefully pull the expended cartridge straight

out of the slot.

The ink cover is unlocked and slightly opened.

Open the ink cover by hand fully.

Note:

Do not open the cover until it is unlocked.

Warning:

If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.

Make sure the replacement ink cartridge is the

correct color, and remove it from the package. Shake the ink cartridge well before installing it for best results.

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Maintenance

Caution:

Do not touch the green chip on the side of the cartridge. Doing so may prevent normal operation and printing.

Hold the ink cartridge with the arrow mark

facing up and pointing to the rear of the printer, and then insert it into the slot as far as it will go until it clicks.

Match the ink cartridge color with the color label on the back side of the ink cover.

Replacing the Maintenance Tank

The maintenance tank absorbs ink discharged when cleaning the print head. There are two maintenance tanks placed on the left and right for Epson Stylus Pro 9700/9710 and one placed on the right for Epson Stylus Pro 7700/7710. You need to replace the maintenance tank when the LCD panel instructs to do so.

Confirming the empty space of the maintenance tank

Using the printer’s control panel

The empty space of the maintenance tank is always displayed on the LCD panel.

See “Display” on page 13

Note:

Be sure to install all five ink cartridges. You cannot print if any of the ink cartridges is not installed.

Close the ink cover.

You can check the empty space in the PRINTER STATUS menu. You need to check it before printing a

lot of data. If the maintenance tank has not enough empty space, prepare a new one.

See “Using the Menu mode” on page 15 See “PRINTER STATUS ” on page 23

Using the printer driver

You can check the empty space of the maintenance tank on your computer by using EPSON Status Monitor. The instructions are the same as confirming the ink cartridge remaining.

See “Using the printer driver” on page 65

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Maintenance

Replacing the maintenance tank

Be sure to use a maintenance tank that is supported with this printer.

See “Options and Consumable Products” on page

Caution:

Do not replace the maintenance tank while printing data.

Turn off the printer.

Take a new maintenance tank out of the package.

Put your hand on the handle of the

maintenance tank, then gently pull it straight out.

Insert the new maintenance tank into place as

far as it will go.

Caution:

Do not touch the green chip on the side of the maintenance tank. Doing so may prevent normal operation.

Put the used maintenance tank in the plastic

bag provided with the replacement cartridge, and dispose of it properly.

For Epson Stylus Pro 9700/9710, repeat step 3

to 5 to replace the maintenance tank on the other side.

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Maintenance

Replacing the Cutter

When the paper cutter does not cut cleanly, it may be dull and require replacement. See the following section for the product code of the paper cutter that is supported with this printer.

See “Options and Consumable Products” on page

Caution:

Take care not to damage the cutter blade. Dropping it or knocking it against hard objects may chip the blade.

Make sure the printer is on.

If paper is loaded, remove it from the printer.

Press the button to enter the Menu mode.

Press the button.

The paper cutter holder stops at the replacement position.

To remove the cover, lower it with the knob,

and pull it low.

Press the / button to select

MAINTENANCE, and then press the

Press the / button to select CUTTER

REPLACEMENT, and then press the

button.

Screw down the cutter with a screwdriver.

Carefully remove the old cutter from the printer.

Warning:

Take care not to hurt yourself with the blade of the cutter. Do not let children touch the blade.

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Maintenance

Note:

Put the used cutter in a bag or the like, and dispose of it in accordance with local regulations.

Take the new paper cutter out of the package

and insert it as shown.

Align the downside of the cover and the cutter

holder, and then press the cover firmly until it clicks.

Press the button.

Install the cutter into the cutter holder, setting the pin of the cutter to the hole of the holder.

Screw up the cutter firmly with a cross head

screwdriver.

Make sure the cover is installed, and press the

button.

Note:

Screw up the cutter firmly, otherwise the cut position may be slightly shifted or skewed.

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Maintenance

Adjusting the Print Head

You may need to adjust the print head if white lines appear in your printed data or if you notice the print quality has declined. You can perform the following printer maintenance functions for maintaining the print head in consistently good condition to ensure the best print quality.

Manual cleaning function

Functions Computer Printer Explanation

Nozzle check ✓✓Checks the print head nozzles for clogging by printing a nozzle

check pattern.

Head cleaning ✓✓Cleans the print head to improve the print quality. You can select

the print head to be cleaned.

Power cleaning

- ✓ Cleans the print head more effectively than normal head cleaning.

Power cleaning process consumes more ink than head cleaning. When you perform power cleaning, make sure that enough ink is remaining. Otherwise, prepare a new ink cartridge.

Auto cleaning function (Auto maintenance function)

Function Explanation

AUTO NOZZLE CHECK The printer performs a nozzle check and if there are missing dots, it performs

cleaning automatically.

Capping Put a cap on the print head to keep it from drying.

Print head alignment function

Functions Computer Printer Explanation

Print head alignment

✓✓Aligns the print head when misaligned lines appear on the

printed data.

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Maintenance

Nozzle check

This function checks the print head*1 nozzles*2 for clogging by printing a nozzle check pattern. Perform head cleaning if you find that the nozzle check pattern is unexpectedly faint or has missing dots in the nozzle check pattern.

By using the AUTO NOZZLE CHECK function, the printer performs a nozzle check without printing a pattern and if there are missing dots, it performs cleaning automatically.

Print head: The part that prints by spraying ink

onto the paper.

Nozzle: A minute hole for spraying ink. It is

positioned where it cannot be seen from the outside.

You can perform nozzle check from:

❏ Computer

❏ Printer’s control panel

Checking the print head nozzles using the computer

This section explains how to check the print head nozzle using the Window printer driver. Use EPSON Printer Utility3 for Mac OS X.

See “Accessing EPSON Printer Utility3” on page

119

Make sure that roll paper or A4/Letter size or

larger is loaded in the printer.

Select the correct paper source according to the paper.

See “Paper Handling” on page 28

Open the Utility menu of the printer driver.

Click Nozzle Check.

Note:

You cannot perform a nozzle check when the Ink Check light is on.

Click Print.

The nozzle check pattern is printed.

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Maintenance

Check if there are missing dots on the nozzle

check pattern.

If there are no missing dots, click Finish. If there are missing dots, click Clean.

After printing a nozzle check pattern, make sure that the nozzle check pattern printing is complete before starting to print your data or cleaning the print head.

Press the / button to display NOZZLE

CHECK, and then press the

Press the button to start printing a nozzle

check pattern.

Check the nozzle check pattern.

button.

Good

Checking the print head nozzles using the printer’s control panel

Make sure that roll paper or A4/Letter size or

larger is loaded in the printer.

Select the correct paper source according to the paper.

See “Paper Handling” on page 28

Press the button to enter the Menu mode.

Press the / button to display TEST

PRINT, and then press the

button.

There are no missing dots so the nozzles are not clogged.

Bad

There are missing dots so the nozzles are clogged. Perform head cleaning.

See “Head cleaning” on page 75

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Maintenance

Head cleaning

If you find that the printed data is unexpectedly faint or dots in the printed data are missing, you may be able to solve these problems by using the Head Cleaning utility to clean the print head, which ensures that the nozzles are delivering ink properly.

You can perform head cleaning from:

❏ Computer

❏ Printer’s control panel

Note:

❏ The cleaning process consumes ink of all ink

cartridges at the same time. Even if you are using only black inks, the head cleaning also consumes color inks.

❏ You do not need to perform head cleaning unless

the printed data is blurred or the color of the image is not good.

Cleaning the print head using the computer

This section explains how to clean the print head using the Window printer driver. Use EPSON Printer Utility3 for Mac OS X.

See “Accessing EPSON Printer Utility3” on page

119

Open the Utility menu of the printer driver.

Click Head Cleaning.

❏ After cleaning the print head, print a nozzle

check pattern to check if it is printed correctly.

❏ When the Ink Check light is flashing or on, you

cannot clean the print head. Replace the ink cartridge with a new one first. (If the ink enough remains for the head cleaning, you may perform head cleaning using the printer’s control panel.)

See “Replacing Ink Cartridges” on page 64

❏ When repeating head cleaning in a short time

period, the maintenance tank may be nearing the end of its service life quickly due to minimal ink evaporation in the tank.

Click Start.

The head cleaning starts and it takes about 2 to 9 minutes.

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Maintenance

Click Print Nozzle Check Pattern in the Head

Cleaning dialog box.

Confirm the nozzle check pattern.

See “Nozzle check” on page 73

Cleaning the print head using the printer’s control panel

Press and hold the button.

Press the / button to display NORMAL

CLEANING, and then press the

The Power light starts flashing and the head cleaning starts (it takes 2 to 9 minutes.) The cleaning is finished when the Power light is on.

button.

Note:

CLEANING menu has two menu items; NORMAL CLEANING is to perform normal cleaning, CLEAN COLOR PAIRS is to select nozzle

combinations to clean. If you can specify the color to clean, select CLEAN COLOR PAIRS and then press the combinations.

See “MAINTENANCE ” on page 22

Print a nozzle check pattern, and check the result.

button to select color

See “Nozzle check” on page 73

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Maintenance

Note:

❏ If the nozzles are still clogged after

cleaning the print head a few times, perform power cleaning.

See “Power cleaning” on page 77

❏ Power cleaning process consumes more ink

than normal cleaning.

❏ If the nozzles are still clogged after

performing the power cleaning, turn off the printer and leave it overnight or longer, so that the ink may dissolve. If the nozzles are still clogged, contact your Epson dealer.

❏ If the CLEANING ERROR appears on the

LCD panel, see the following section to solve the problem.

See “Error Messages on the LCD

Panel” on page 87

Power cleaning

If the nozzles are still clogged after performing head cleaning a few times, perform power cleaning.

Press the button to enter the CLEANING

menu.

Select POWER CLEANING, and then press the

button to execute power cleaning.

PLEASE WAIT appears on the LCD panel. It takes about 4 minutes to complete power cleaning.

Print a nozzle check pattern to see if there are any missing dots.

See “Nozzle check” on page 73

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Maintenance

Automatic maintenance function

This printer has a self-cleaning function and capping function for maintaining the print head in consistently good condition to ensure the best print quality.

AUTO NOZZLE CHECK function

The printer performs a nozzle check without printing a pattern, and if there are missing dots, it performs cleaning automatically (taking 2 to 9 minutes).

The AUTO NOZZLE CHECK function works in the following cases:

❏ After the initial ink charging is completed.

❏ After head cleaning.

❏ When printing is started.

The AUTO NOZZLE CHECK function works when printing is started at the time you set on the control panel; ON:PERIODICALLY or ON:EVERY JOB. Furthermore, the automatic head cleaning is performed the number of times you set on the control panel; one time for the default setting or three times (maximum) until the clogged nozzles are cleared. However, after manual head cleaning, the automatic head cleaning is performed once in spite of the settings on the control panel.

Capping function

Capping is a function for automatically covering the print head with a cap (lid) to prevent the print head from drying out. Capping is performed in the following situations.

❏ When several seconds have elapsed after printing

finishes (that is there is no print data sent)

❏ When printing is stopped

Take care of the following points to ensure that the print head is capped properly.

❏ If the print head is not positioned on the right

side (it is not capped), turn the printer on, then off again. By turning the printer off with the button, the head is capped properly.

❏ If you turn the power off when a paper jam or

error occurs and the print head is not capped, turn the printer on again. Shortly, the print head is capped automatically. Check that it is properly capped, then turn the printer off.

❏ Do not move the print head manually under any

circumstances.

❏ Do not remove the power plug of the printer

when the power is on, or cut the power at the breaker. The head may not be capped properly.

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Maintenance

Print head alignment

To prevent deterioration of print quality caused by misalignment of the print head, align the print head before you start printing your data.

You can perform print head alignment using:

❏ computer

❏ printer’s control panel

Usually perform print head alignment using the printer driver. If you do not have a computer or software, use the printer’s control panel.

Note:

Align the print head for the paper width loaded in the printer. Use the Epson special media (except plain paper) which paper width is the same as the paper that you actually use for printing.

Click Print Head Alignment.

Follow the on-screen instructions to align the print heads.

Aligning the print head using the computer

Make sure that the roll paper or one sheet of A4/

Letter size or larger paper is loaded in the printer.

See “Paper Handling” on page 28

Open the Utility menu of the printer driver.

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Maintenance

Aligning the print head using the control panel

Select AUTO to correct any head misalignment automatically to obtain optimum printing results. If you select MANUAL, you need to check the pattern and enter the value for alignment.

Note:

You cannot use Plain Paper for automatic alignment.

Setting the paper type and paper thickness

Set the paper type for the Epson special media, and set the paper thickness for the non-Epson media.

Make sure that the roll paper or one sheet of A4/

Letter size or larger paper is loaded in the printer.

Make sure to set the paper correctly according to the paper.

See “Paper Handling” on page 28

Press the button to enter the Menu mode.

Press the button twice for non-Epson

media or three times for Epson special media.

To align the print head, see either of the following section.

“Aligning the print head automatically” on

page 80

“Aligning the print head manually” on page

Aligning the print head automatically

Press the / button to select ALIGNMENT,

and then press the

Select AUTO, and press the button.

button.

Press the / button to select BI-D

2-COLOR, and then press the

Press the button to print the pattern.

button.

The adjustment pattern for output is read by the sensor and the optimum adjustment value is registered automatically in the printer.

Press the / button to select HEAD

ALIGNMENT, and then press the

Press the / button to select PAPER

THICKNESS, and then press the

Set the paper type or paper thickness

depending on the paper you set in the printer.

Epson special media:

1. Press the PAPER TYPE, and then press the

2. Press the type you set in the printer, and then press the

button.

Non-Epson media:

1. Press the THICKNESS, and then press the

2. Press the thickness value between 0.1 and 1.5 mm, and then press the

/ button to select SELECT

/ button to select the paper

/ button to select SELECT

/ button to select a paper

button.

If you are not satisfied with the result of this alignment, select BI-D ALL.

If you are not satisfied with the result of the BI-D ALL alignment, try UNI-D.

You can also align the print head individually by selecting BI-D #1, BI-D #2, BI-D #3, or BI-D #4. Select an ink dot size from BI-D #1 to BI-D #4 depending on the media you use and the print mode you want to try.

See the manual that comes with the paper for the paper thickness.

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Maintenance

Aligning the print head manually

Because there is a distance between the print head and paper, the misalignment may occur by the humidity or temperature or moving the print head bidirectionally. In this case, try UNI-D first, and then BI-D 2-COLOR. If you want to perform a highly accurate adjustment, try BI-D ALL.

Alignment Explanation

UNI-D Use all ink colors except Cyan to align

the print head unidirectionally.

BI-D 2-COLOR Use Cyan and Vivid Magenta ink color

to align the print head bidirectionally.

Bi-D ALL Use all ink colors to align the print

head bidirectionally.

Press the / button to select ALIGNMENT,

and then press the

Press the / button to select MANUAL, and

then press the

button.

When BI-D 2-COLOR #1 VM1 appears on the

LCD panel, press the the number, and then press the

Set the number for #1 VM1 to #4 C2, and then

press the

If you are not satisfied with the result of this alignment, see the next section to try BI-D ALL.

After you set the patterns, press the button to return to the READY state.

Bi-D ALL alignment

Press the / button to select BI-D ALL,

and then press the

Press the button to print the pattern.

button.

/ button to select

button.

Note:

When you print the pattern on a cut sheet media, you need to prepare several sheets. When the first page is printed, set the next paper.

button.

Press the / button to select UNI-D, and

then press the

Press the button to print the pattern.

button.

Note:

When you print the pattern on a cut sheet media, you need to prepare several sheets. When the first page is printed, set the next paper.

Check the pattern and select the set number

that has the smallest gaps.

When UNI-D #1 C1 appears on the LCD

panel, press the number, and then press the

Set the number for #1 C1 to #4 VM2, and press

the

Press the / button to select BI-D

2-COLOR. Then press the

button.

/ button to select the

button.

Check the pattern and select the set number

that has the smallest gaps.

When BI-D ALL #1 C1 appears on the LCD

panel, press the number, and then press the

Set the number for #1 C1 to #4 C2, and then

press the

/ button to select the

button.

Press the button to print the pattern.

Check the pattern and select the set number

that has the smallest gaps.

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Maintenance

Cleaning the Printer

To keep your printer in top operating condition, clean it thoroughly if it becomes soiled.

Caution:

Take care to prevent water or other foreign matter getting inside the printer. If moisture, dirt, or other matter gets inside of the printer, besides affecting print quality, it may cause the electric circuits to short.

Cleaning outside of the printer

Remove the paper from the printer.

Make sure the printer is turned off and all the

lights are off, and then unplug the power cord from the electrical outlet.

Use a soft, clean cloth to carefully remove any

dust or dirt.

Cleaning inside of the printer

If the print gets a scratch or smudge, follow the steps below to wipe off the smudge inside of the printer.

Cleaning the roller

If the print is soiled by ink on the roller, follow the steps below to clean the roller by feeding the plain paper.

Turn on the printer, and set the roll paper.

Set the roll paper of 44-inch width for Epson Stylus Pro 9700/9710 and 24-inch width for Epson Stylus Pro 7700/7710.

See “Using Roll Paper” on page 29

Press the button to feed the paper.

Repeat step 2 for a few times until the paper is not soiled with ink. Cut the paper after cleaning is done.

See “Cutting the roll paper” on page 33

If the dirt does not come off, clean it using a soft, clean cloth dampened with a mild detergent. Then, wipe the outside of the printer with a dry, soft cloth.

Caution:

Never use alcohol or thinners to clean the printer; these chemicals can damage the components as well as the case.

Cleaning inside

Make sure the printer is turned off and all the

lights are off, and then unplug the power cord from the electrical outlet.

Leave the printer for a minute.

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Maintenance

Open the front cover and use a soft, clean cloth

to carefully clean away any dust or dirt inside the printer.

Wipe the gray part by following the directions of the arrows. If there is a serious problem of dirt on the inside of the printer, clean it using a soft, clean cloth dampened with a mild detergent. Then, wipe the inside of the printer with a dry, soft cloth.

If some powdery paper dust is accumulated on

the platen, use something like a toothpick to remove it.

Caution:

❏ Do not touch the light magenta parts (roller

and ink absorption) in the illustration above; otherwise, prints may be soiled.

❏ Do not touch the ink tubes located inside

the printer.

If the back of a print is soiled, wipe the gray

part carefully.

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Maintenance

Keeping the Printer

When storing the printer, place it on a horizontal surface with the ink cartridges installed in the printer.

Caution:

The printer must be kept flat. Do not tilt it, stand it on end, or turn it upside down.

If you do not use your printer for a long time

❏ If you do not use your printer for a long time, the

print head nozzles may become clogged. We recommend that you print regularly to prevent clogging. Also, turn on the printer at least once a month, and leave it on for a few minutes.

❏ Do not leave the printer without ink cartridges;

otherwise, the ink will dry out and the printer is not able to print properly. Even if you do not use the printer, leave all of the ink cartridges in the slots.

❏ Do not leave the paper in the printer for a long

period of time; otherwise, the roller for securing the paper may leave a mark on the surface of the paper.

If you have not used your printer for more than six months

❏ When activating AUTO NOZZLE CHECK in the

panel settings, the printer checks the print head nozzles for clogging, and performs print head cleaning automatically if needed.

❏ If you have not used your printer for a long time,

print a nozzle check pattern to check for clogging. If the nozzle check pattern is not good, perform head cleaning before printing your data.

See “Nozzle check” on page 73 See “Head cleaning” on page 75 See “Power cleaning” on page 77

❏ You need to perform head cleaning a few times

before the nozzle check pattern is correctly printed. If the nozzles are still clogged after performing head cleaning three times, perform power cleaning.

See “Head cleaning” on page 75 See “Power cleaning” on page 77

❏ After performing the head cleaning a few times,

turn off the printer and leave it overnight or longer, so that the ink may dissolve.

❏ If the nozzles are still clogged after trying the

instructions above, contact your Epson dealer.

Protecting the print head

This printer has a capping function that automatically puts a cap on the print head to keep it away from drying. If the print head is left uncapped, the print quality may decline. When you are not using the printer, make sure the print head is located on the far right so that it is capped.

See “Capping function” on page 78

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Maintenance

Transporting the Printer

When transporting the printer, repack the printer using the original box and packing materials to protect from shock and vibration.

Caution:

❏ Do not remove the ink cartridges; otherwise,

the print head nozzles may dry up or ink may leak from the cartridge.

❏ Be careful not to touch the parts unless you

needed to; otherwise, the printer may be damaged.

Repacking the printer

Turn off the printer, and then unplug the cables

such as the power cord.

Remove the roll paper and roll media adapter if

they are set in the printer.

Transporting the printer

When you transport the printer, be sure to repack the printer using the original box and packing materials.

Caution:

❏ When moving or transporting the printer,

keep it flat. Do not tilt it, stand it on end, or turn it upside down. Doing so may cause the ink to leak inside the printer. Also, proper operation of the printer after moving or transportation cannot be guaranteed.

❏ When transporting the printer, repack the

printer using the original box and packing materials to protect it from shock and vibration.

❏ When moving or transporting this product

equipped with the stand on an uneven surface, lift the printer and carry it.

❏ When moving or transporting this product

equipped with the stand, check all the screws for proper tightness on the stand afterward.

Remove the paper basket if it is installed.

Remove the optional Auto Take-up Reel Unit if

they are installed.

Open the front cover to install the protective

material for fixing the print head, and then close the cover.

See the Setup Guide

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Maintenance

Setting up the printer after transporting

The steps you need to take to set up the printer after transporting it are almost identical to the steps carried out the first time you set up the printer. When you set up the printer again, refer to the Setup Guide.

Make sure that the place is proper.

See "Choosing a place for the printer" in the

Setup Guide

Plug in the power cable to the electrical outlet,

and turn on the printer.

See "Setting up" in the Setup Guide

Perform a nozzle check to see if there are any

missing dots.

See “Nozzle check” on page 73

Perform the print head alignment to ensure

print quality.

See “Print head alignment” on page 79

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Error Messages on the LCD Panel

Error messages

Messages are either status messages or error messages. Many common printer problems can be identified by the lights and messages on the LCD panel. See the following messages to solve problems.

Error messages related to paper

Error messages Description What to do

PAPER OUT LOAD PAPER

PAPER RELEASED LOAD PAPER

PAPER SKEW LOAD PAPER PROPERLY

PAPER SETTING ERROR CHECK THE PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER CORRECTLY

No paper is loaded in the printer.

The pressed without paper set in the printer.

The paper runs out while printing is in progress.

The paper presser is released.

The paper is not loaded straight.

The paper source selected in the printer driver and the printer’s control panel do not match.

button has been

Load paper correctly.

See “Using Roll Paper” on page 29

See “Using Cut Sheet Media” on page 36

Press the then set the paper.

Press the then remove the paper. Then, load a new paper.

Set the paper, and then press the

❏ It may not be printed in the printable area properly.

Check the print result.

❏ Press the

and then load the paper straight.

Check the Source setting in the printer driver and printer’s control panel, and load the paper correctly.

button to release the paper presser, and

button.

button to release the paper presser,

See “Using Roll Paper” on page 29

See “Using Cut Sheet Media” on page 36

PAPER CUT ERROR REMOVE UNCUT PAPER

CUTTER UNIT NEARING END OF SERVICE LIFE. RECOMMEND REPLACING THE CUTTER UNIT

Paper is not cut correctly. ❏ Press the

and open the front cover. Then remove the uncut paper.

See “Feeding or ejecting troubles” on page

102

❏ Paper cutter may be dull. Replace the paper cutter.

See “Replacing the Cutter” on page 70

Paper cutter may be dull. Replace the paper cutter.

See “Replacing the Cutter” on page 70

button to release the paper presser,

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Error messages Description What to do

PAPER ERROR LOAD PAPER CORRECTLY REFER TO THE MANUAL

PAPER SENSOR ERROR PRESS THE LOAD DIFFERENT PAPER

PAPER LOW The roll paper is close to

BORDERLESS ERROR LOAD A SUPPORTED PAPER SIZE OR LOAD PAPER CORRECTLY

BUTTON

The paper is not loaded correctly.

The barcode has not been read correctly.

running out.

The paper installed is not supported for borderless printing.

The size of the cut sheet media is not recognized properly.

Press the remove the paper. Then, set the paper correctly.

See “Using Roll Paper” on page 29

See “Using Cut Sheet Media” on page 36

Press the

button to release the paper presser to set a

different paper.

See “Using Roll Paper” on page 29

See “Using Cut Sheet Media” on page 36

Replace the roll paper with a new one.

See “Using Roll Paper” on page 29

Press the the paper. Then load a different size of paper.

See “Using Roll Paper” on page 29

See “Using Cut Sheet Media” on page 36

See “Paper Information” on page 166

If the paper is wavy or slack, the printer cannot recognize the paper size correctly. In this case, flatten the paper before loading it in the printer.

See “Using Cut Sheet Media” on page 36

button to release the paper presser, and

button to clear the error, or press the

button to cancel jobs, and then eject

PAPER EJECT ERROR REMOVE PAPER FROM PRINTER

PAPER SIZE ERROR LOAD CORRECT PAPER SIZE

PAPER JAM REMOVE PAPER

The paper is not set correctly.

The roll paper is used with the Sheet mode.

The loaded paper size does not match the data size.

The paper is jammed. Remove the jammed paper.

Set the paper correctly in the printer.

See “Using Roll Paper” on page 29

See “Using Cut Sheet Media” on page 36

Press the then remove the paper.

Match the loaded paper size to the data size.

See “Feeding or ejecting troubles” on page 102

button to release the paper presser, and

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Error messages related to the printer

Error messages Description What to do

FRONT COVER OPEN CLOSE FRONT COVER

INK COVER OPEN CLOSE RIGHT INK COVER

CANNOT OPEN INK COVER IS ANYTHING OBSTRUCTING THE RIGHT INK COVER? PRESS INK COVER OPEN BUTTON

F/W INSTALL ERROR UPDATE FAILED RESTART THE PRINTER

PRINTER ERROR RESTART THE PRINTER

COMMAND ERROR CHECK DRIVER SETTINGS

The front cover is open. Close the front cover.

The ink cover(s) is open. Close the ink cover(s).

The ink cover(s) cannot be opened.

The printer fails to update the firmware.

The printer needs to be restarted while recovering the error.

The printer receives data that is unsupported by the printer.

The printer receives data with a wrong command.

The installed printer driver is not correct for the printer.

Remove any object if it is obstructing the ink cover(s). Then, press the

Turn the printer off, and then restart the printer. Then, update the firmware using EPSON LFP Remote Panel 2 again.

Turn the printer off, and after a while turn it on again.

Stop printing, and press the the job and reset the printer.

Stop printing, and press the the job and reset the printer. Then make sure that the installed printer driver is correct for the printer.

button again.

button to cancel

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Error messages related to the maintenance

Error messages Description What to do

PAPER SENSOR ERROR PRESS THE LOAD THE CORRECT PAPER REFER TO THE MANUAL

CLEANING ERROR AUTOMATIC HEAD CLEANING FAILED RETRY? YES NO

SOME NOZZLES ARE CLOGGED The automatic head

BUTTON

The loaded paper is not proper for the Print Head Alignment.

The automatic head cleaning has been performed but the nozzles are still clogged. (This message appears if the automatic head cleaning has been performed three times (maximum) when starting print.)

cleaning when starting print has been performed one or two times, but the nozzles are still clogged. This message continues to appear until the clogged nozzles are cleaned. But you can continue to print during that time.

Press the button to release the paper presser, and then load the paper that matches with the media type selected for the Print Head Alignment.

See “Print head alignment” on page 79

Press the cleaning again.

See “Nozzle check” on page 73

If the cleaning does not start, stop the printing from the computer, and turn the printer off and on again.

Print the nozzle check pattern and check if there are missing dots on the nozzle check pattern. If there are missing dots, perform head cleaning.

See “Nozzle check” on page 73

button to clear the error. Press the

button to clear the error, and perform

CLEANING ERROR NOT ENOUGH INK CONTINUE CLEANING? YES (RECOMMENDED) NO

CLEANING ERROR NOT ENOUGH EMPTY SPACE IN MAINT TANK CONTINUE CLEANING? YES (RECOMMENDED) NO

INK TOO LOW TO CLEAN REPLACE INK CARTRIDGE

INK TOO LOW TO CLEAN THE CARTRIDGE BEING USED CAN BE INSTALLED AGAIN FOR PRINTING

NO CARTRIDGE INSTALL INK CARTRIDGE

INK CARTRIDGE INK LOW REPLACE INK CARTRIDGE

There is not enough ink to perform cleaning.

There is not enough space in the maintenance tank to perform cleaning.

There is not enough ink to perform cleaning.

No ink cartridge is installed or the ink cartridge may not fit.

The ink cartridge is expended.

By clicking YES, the message to replace the ink cartridge appears. Replace the ink cartridge with a new one to continue cleaning.

See “Replacing Ink Cartridges” on page 64

By clicking YES, the message to replace the maintenance tank appears. Replace the maintenance tank with a new one to continue cleaning.

See “Replacing the Maintenance Tank” on page 68

Replace the ink cartridge with a new one.

See “Replacing Ink Cartridges” on page 64

Replace the ink cartridge with a new one.

See “Replacing Ink Cartridges” on page 64

Install an ink cartridge correctly. Do not reinstall the ink cartridge that caused an error.

See “Replacing Ink Cartridges” on page 64

Replace the ink cartridge with a new one.

See “Replacing Ink Cartridges” on page 64

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Error messages Description What to do

INK LOW The ink cartridge is nearly

expended.

INK CARTRIDGE ERROR REPLACE CARTRIDGE

NO MAINTENANCE TANK INSTALL THE LEFT SIDE MAINTENANCE TANK

NO MAINTENANCE TANK INSTALL THE RIGHT SIDE MAINTENANCE TANK

NOT ENOUGH EMPTY SPACE REPLACE THE RIGHT SIDE MAINTENANCE TANK

The ink cartridge was found faulty. There may be a bad contact or dew condensation in the cartridge.

The maintenance tank is not set in the printer.

The maintenance tank has not enough empty space so the cleaning cannot be performed.

Replacement of the ink cartridge is nearly needed.

See “About ink cartridges” on page 66

❏ Remove the ink cartridge and reinstall it. If this

message appears after reinstalling the ink cartridge, replace it with a new one. (Do not reinstall the ink cartridge that caused an error.)

See “About ink cartridges” on page 66

See “Replacing ink cartridges” on page 67

❏ Condensation may occur in the ink cartridge so

leave it at room temperature for at least four hours before installing the ink cartridge.

See “Notes for replacing the ink cartridges” on

page 66

Install the maintenance tank.

See “Replacing the Maintenance Tank” on page 68

Replace the target maintenance tank with a new one.

See “Replacing the Maintenance Tank” on page 68

REPLACE MAINTENANCE TANK SOON

MAINTENANCE TANK ERROR REPLACE THE LEFT SIDE MAINTENANCE TANK

MAINTENANCE TANK ERROR REPLACE THE RIGHT SIDE MAINTENANCE TANK

MAINTENANCE TANK REPLACE THE LEFT SIDE MAINTENANCE TANK

MAINTENANCE TANK REPLACE THE RIGHT SIDE MAINTENANCE TANK

WRONG MAINT. TANK RIGHT SIDE MAINT. TANK WRONG TYPE INSERT CORRECT TANK

WRONG MAINT. TANK LEFT SIDE MAINT. TANK WRONG TYPE INSERT CORRECT TANK

The maintenance tank is nearing the end of its service life.

The installed maintenance tank does not work normally by either problem below.

1. It has a bug.

2. You may have a bad connection at the maintenance tank.

The maintenance tank is at the end of its service life.

The installed maintenance tank is a non-genuine one you can use for this printer.

Although you can continue printing, you need to replace the maintenance tank with a new one as soon as possible.

See “Replacing the Maintenance Tank” on page 68

Set the maintenance tank properly. If the same error occurs, replace the maintenance tank with a new one.

See “Replacing the Maintenance Tank” on page 68

Replace the maintenance tank with a new one.

See “Replacing the Maintenance Tank” on page 68

Install a genuine maintenance tank you can use for this printer.

See “Replacing the Maintenance Tank” on page 68

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Error messages Description What to do

INK CARTRIDGE PLEASE USE GENUINE EPSON INK CARTRIDGES

INK CARTRIDGE NON-GENUINE CARTRIDGE! QUALITY OF NON-GENUINE INK MAY VARY

NON-GENUINE CARTRIDGE MAY NOT PERFORM AT OPTIMUM. CONTINUE?

DECLINE ACCEPT

INK CARTRIDGE ERROR PLEASE INSTALL THE CORRECT CARTRIDGE

NOZZLE CLOG DETECTED NOT ENOUGH INK CONTINUE CLEANING? YES (RECOMMENDED) NO

Non-genuine ink cartridge is installed.

An ink cartridge that cannot be used with this printer is installed.

There is not enough ink to perform cleaning.

Replace the ink cartridge with a genuine Epson ink cartridge.

See “About ink cartridges” on page 66

See “Replacing ink cartridges” on page 67

Select DECLINE to replace the ink cartridge with a genuine Epson ink cartridge. Selecting ACCEPT may void EPSON’s warranty.

See “About ink cartridges” on page 66

See “Replacing ink cartridges” on page 67

Remove the ink cartridge, and install an ink cartridge that can be used with this printer.

See “About ink cartridges” on page 66

See “Replacing ink cartridges” on page 67

By clicking YES, the message to replace the ink cartridge appears. Replace the ink cartridge with a new one to continue cleaning.

See “Replacing Ink Cartridges” on page 64

NOZZLE CLOG DETECTED NOT ENOUGH EMPTY SPACE IN MAINT TANK CONTINUE CLEANING? YES (RECOMMENDED) NO

There is not enough space in the maintenance tank to perform cleaning.

By clicking YES, the message to replace the maintenance tank appears. Replace the maintenance tank with a new one to continue cleaning.

See “Replacing the Maintenance Tank” on page 68

Error messages related to the options

Error messages Description What to do

TAKE-UP DISCONNECTED SET AUTO TAKE-UP REEL SYSTEM IN PRINTER AND RESTART THE PRINTER

TAKE-UP DISCONNECTED AUTO TAKE-UP REEL UNIT IS DISCONNECTED DO YOU CONTINUE? NO YES

TAKE-UP ERROR CHECK THE STATUS OF AUTO TAKE-UP REEL UNIT AND RESTART THE PRINTER

Auto Take-up Reel Unit is not correctly installed in the printer.

The roll paper is not set to the Auto Take-up Reel Unit properly.

Turn the printer off, and then install the Auto Take-up Reel Unit properly.

See “Using Auto Take-up Reel Unit (For Epson

Stylus Pro 9700/9710 only)” on page 44

Select NO, and turn the printer off, and then install the Auto Take-up Reel Unit properly. If you select YES, the paper is ejected without using the Auto Take-up Reel Unit.

See “Using Auto Take-up Reel Unit (For Epson

Stylus Pro 9700/9710 only)” on page 44

Press the and then set the roll paper to the Auto Take-up Reel Unit properly.

See “Using Auto Take-up Reel Unit (For Epson

Stylus Pro 9700/9710 only)” on page 44

button to release the paper presser,

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Error messages Description What to do

TAKE-UP ERROR IS ANYTHING OBSTRUCTING THE TAKE-UP REEL SENSOR SYSTEM? LOAD PAPER AGAIN

The Auto Take-up Reel Unit does not wind the paper.

Make sure there is no obstruction in the sensor system. Press the presser, and then set the paper correctly in the Auto Take-up Reel Unit. If there is no obstruction, turn off the Auto switch of the Auto Take-up Reel Unit and then turn off and back on the printer.

See “Using Auto Take-up Reel Unit (For Epson

Stylus Pro 9700/9710 only)” on page 44

Call for service / Maintenance request

Error messages Description What to do

MAINTENANCE REQUEST CODE NNNN REFER TO THE MANUAL

CALL FOR SERVICE CODE NNNN POWER OFF AND THEN ON. IF THIS DOESN’T WORK, NOTE THE CODE AND CALL FOR SERVICE

A part used in the printer has nearly reached the end of its life.

If 3000 appears, the power cord is not plugged into the electrical outlet or the AC inlet of the printer properly

Note the code and contact your dealer.

See “When the maintenance request occurs” on

page 93

Turn the printer off. Plug the power cord into the electrical outlet or the AC inlet of the printer properly. Then, turn the printer on and off a few times. If this message appears on the LCD panel again, contact your dealer.

See “When the call for service occurs” on page

button to release the paper

A fatal error has occurred. Turn the printer off, leave it for a while, and turn the

printer on again. If this message appears on the LCD panel again, note the code and contact your dealer.

See “When the call for service occurs” on page

When the maintenance request occurs

A maintenance request warns you to replace the consumables with a new one very soon. If MAINTENANCE REQUEST NNNN is displayed on the LCD panel, contact your dealer and tell them the maintenance request code. If

you continue to use the printer, the service call error occurs.

When the call for service occurs

A call for service occurs when:

❏ The power cord is not plugged properly into the electrical outlet or the power connector of the printer.

❏ An fatal error has occurred.

When a call for service has occurred, CALL FOR SERVICE, CODE NNNN appears and the printer stops printing. Turn off the printer, and then check that the power cord is plugged properly into the electrical outlet or the power connector of the printer. Plug the power cord properly and then turn on the printer. If the call for service is cleared, you can continue to use the printer. If the same call for service is displayed on the LCD panel, contact your dealer for assistance. Tell them the call for service code is "NNNN".

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Troubleshooting

You cannot print (because the printer does not work)

Cause What to do

The printer does not turn on.

The printer driver is not installed properly (Windows).

The printer driver is not installed properly (Mac OS X).

Is the power cord plugged into the electrical outlet or the printer?

Make sure the power cord is securely plugged into the printer.

Is there any problem with the electrical outlet?

Make sure your outlet works by trying to connect the power cord of another electric product.

Is the printer icon in the Printers and Faxes or Printers folder?

❏ Yes

The printer driver is installed. Check the port, as described in the next item.

❏ No

The printer driver is not installed. Install the printer driver.

See the Setup Guide

Does the printer port setting match the printer connection port?

Check the printer port.

Click the Ports tab in the printer driver’s Properties dialog box, and check the printer port.

❏ [USBxxx] (x stands for the port number) for the USB connection

❏ A correct IP address for the network connection

If it is not indicated, the printer driver is not correctly installed. Uninstall the printer driver and reinstall it.

See “Uninstalling the printer driver” on page 113

Is the printer added to the printer list?

For Mac OS X 10.3.9 to 10.4:

1. Double-click the hard disk icon.

2. Double-click the Applications folder, and then double-click the Utility folder.

3. Double-click the Printer Setup Utility icon.

If the printer name is not displayed, see the following to add the printer.

For Mac OS X 10.5:

1. Double-click the hard disk icon.

2. Double-click the Applications folder, and then double-click the System Preferences folder.

3. Double-click the Printer & Fax icon.

If the printer name is not displayed, see the following to add the printer.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Cause What to do

The printer is not correctly connected to the computer.

The printing is not available under the network environment.

Is the cable plugged properly?

Make sure the printer’s interface cable is securely plugged into the correct terminal of the computer. Also, make sure the cable is not broken nor bent. If you have a spare cable, try with the spare cable.

Does the interface cable specification match the specifications for the computer?

Make sure the interface cable specifications match the specifications for the printer and computer.

See “Connection requirements” on page 181

Is the interface cable directly connected to the computer?

Make sure the interface cable is directly connected to the computer without passing through any device, such as a printer switching device, or extension cable.

When using a USB hub, is it being used correctly?

In the USB specification, daisy-chains of up to five USB hubs are possible. However, we recommend that you connect the printer to the first hub connected directly to the computer. Also, some hubs may cause unstable operation. If problems occur, connect the printer directly to the USB port of the computer.

Is the USB hub recognized correctly? (Windows)

Make sure the USB hub is recognized correctly in the computer. If the USB hub is recognized correctly, unplug all of the USB hubs from the computer’s USB port, and then connect the printer’s USB connector directly to the computer’s USB port. Ask the USB hub manufacturer about USB hub operation.

Are the network settings correct?

Ask your network administrator for the network settings.

The printer has an error.

Connect the printer directly to the computer using a USB cable, and then try to print.

If you can print through USB, there are some problems on the network environment. Ask your system administrator, or refer to the manual for your network system. If you cannot print, see the appropriate section in this manual.

Confirm if errors have occurred in the printer by checking the lights and messages on the printer’s control panel.

See “Lights” on page 12

See “Error Messages on the LCD Panel” on page 87

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Cause What to do

The printer stops printing.

Is the status of print queue "paused"? (Windows)

If you stop printing or the printer stops printing because of some troubles, the status of print queue becomes "paused". You cannot print in this condition. Double-click the printer icon in the Printers folder, and select Pause Printing from the Printer menu to clear the check box.

Is the status in the Print Center or Printer Setup Utility "Pausing"? (Mac OS X)

For Mac OS X 10.3.9 to 10.4:

If you click Stop Jobs in the Printer Setup Utility, the printer does not start printing until it is released.

1. Double-click the Applications folder, and then double-click the Utility folder. Then, double-click the Printer Setup Utility icon.

2. Double-click the printer that is pausing.

3. Click the job that is paused, and then click Start Jobs.

If the Print Center or Printer Setup Utility is displayed in the Dock, you can follow the steps below.

1. In the Dock, click the Print Center or Printer Setup Utility icon.

2. Double-click the printer that is pausing.

3. Click the job that is paused, and then click Start Jobs.

For Mac OS X 10.5:

If you click Stop Jobs in the Printer & Fax, the printer does not start printing until it is released.

Your trouble is not listed here.

1. Double-click the Applications folder, and then double-click the System Preferences folder. Then, double-click the Printer & Fax icon.

2. Double-click the printer that is pausing.

3. Click the job that is paused, and then click Start Jobs.

Decide whether the trouble is caused by the printer driver or the application software.

Perform a test print from the printer driver so you can tell that the connection between the printer and computer is correct and the printer driver settings are correct.

1. Make sure that the printer is in the READY state, and set a sheet of A4 or larger.

2. From the Start menu, open the Printers and Faxes or Printer folder.

3. Right-click the target printer icon, and select Properties.

4. In the General tab, click the Print Test Page button.

After a while the printer starts to print a test page.

❏ If the test page is printed correctly, the connection between the printer and

computer is correct. Go to the next section.

❏ If the test page is not printed correctly, check the items above again.

See “You cannot print (because the printer does not work)” on page 94

* "Driver Version" shown on the test page is the version of the driver installed in Windows. It is not the Epson printer driver version that you installed.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

The printer sounds like it is printing, but nothing prints

Cause What to do

The print head moves, but nothing prints. or The nozzle check pattern is not printed correctly.

If the print head moves, but nothing prints, make sure MOTOR SELF ADJUSTMENT is displayed on the LCD panel.

The printer adjusts the motor inside of the printer. Please wait without turning off the printer. After about three minutes, the printer will return to the normal operation.

If the print head moves, but nothing prints, confirm the printer operation.

Print a nozzle check pattern. You can check the printer’s operation and status without connecting the printer to the computer.

See “Nozzle check” on page 73

If the nozzle check pattern has missing dots, perform a print head cleaning.

See “Head cleaning” on page 75

If you replace the ink cartridges while the printer is turned off, the remaining amount of ink cannot be detected correctly so that the Ink Check light does not come on even when the ink cartridge needs to be replaced; otherwise you cannot print correctly. Be sure to follow the instructions in this manual to replace the ink cartridge.

See “Replacing Ink Cartridges” on page 64

Has the printer not been used for a long time?

If the printer has not been used for a long time, the nozzles are dried and may be clogged. See the following section.

“If you have not used your printer for more than six months” on page 84

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

The prints are not what you expected

Cause What to do

Print quality is poor, uneven, too light, or too dark.

Are the print head nozzles clogged?

If the nozzles are clogged, the print quality is reduced. Print the nozzle check pattern.

If you replace the ink cartridges while the printer is turned off, the remaining of the ink cannot be detected correctly so that the Ink Check light is not on even the ink cartridge is needed to be replaced or you cannot print correctly. Be sure to follow the instructions in this manual to replace the ink cartridge.

See “Replacing Ink Cartridges” on page 64

Is there any gap in the print head during bidirectional printing?

With bidirectional printing, the print head prints while moving left and right. If the print head is misaligned, ruled lines may be printed misaligned with gaps. If vertical ruled lines are misaligned with bidirectional printing, adjust the gap.

See “Print head alignment” on page 79

Are you using a genuine Epson ink cartridge?

If you use the non-Epson ink cartridge, the prints may smear, or the color of the printed image may be changed because the ink remaining is not correctly detected. Be sure to use the correct ink cartridge.

Are you using an old ink cartridge?

The print quality decreases when an old ink cartridge is used. Replace the old ink cartridge with a new one. Be sure to use the ink cartridge before the expiry date (within six months after installing to the printer).

Is the media type setting correct?

It affects the print quality if the paper you have selected in the Main menu (Windows) or Print Settings dialog (Mac OS X) does not match with the paper that is loaded in the printer. Be sure to match the media type setting with the paper that is loaded in the printer.

Did you select Speed for Print Quality?

The print quality may decrease when you select Speed rather than Quality. If you want to improve your print quality, select Quality for the Print Quality setting in the Main menu.

Have you made color adjustment settings?

The color is produced differently because the output devices (such as display, printer) are different. In order to reduce the differences in color between each device, perform color adjustment.

See “Using Color Management” on page 159

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Cause What to do

Print quality is poor, uneven, too light, or too dark.

Have you compared the printing result with the image on the display monitor?

Since monitors and printers produce colors differently, printed colors will not always match on-screen colors perfectly.

❏ Televisions and monitors produce a range of colors by combining the 3 colors

known as the 3 primary colors of light, red (R), green (G), and blue (B). When none of the lights are shining, the result is black, and when all 3 colors are shining, the result is white.

❏ However, color gravure printing and color printers use a combination of the 3

primary colors of pigment, yellow (Y), magenta (M), and cyan (C). When no color is applied, the result is white, and when all 3 colors are mixed evenly, the result is black.

❏ Printing a scanned image necessitates the changes from the original image (CMY)

to the monitor (RGB) then to the print (CMY), making color matching even more difficult. In this case, color matching between the devices is handled by ICM (Windows) or ColorSync (Mac OS X).

When using a color management system such as ICM (Windows) or ColorSync (Mac OS X), have you set a monitor profile?

For proper management, the input devices and applications used must support ICM (Windows) or ColorSync (Mac OS X). Also, it is necessary to set the profile for the monitor that you are using.

Did you open the front cover during printing?

If the front cover is opened during printing, the carriage stops suddenly causing unevenness in the color. Do not open the front cover during printing.

Does INK LOW appear on the LCD panel?

The print quality may decrease when the ink is nearly expended. Replace the ink cartridge with a new one. If the print quality is not good after replacing the ink cartridge, perform head cleaning a few times.

The color is not the same as another printer.

Colors vary depending on the printer type due to each printer’s characteristics.

Since each printer differs according to the model, such as the ink, printer driver, and printer profile, hence each printer’s results slightly differ as well. You can achieve similar colors with the same color adjustment method or gamma setting by using the printer driver.

See “Using Color Management” on page 159

To match the color precisely, use the color measurement device to perform color management.

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Epson Stylus Pro 7700/7710/9700/9710 User’s Guide

Problem Solver

Cause What to do

The print is not positioned properly on the paper.

Left/right ruled lines are bumpy.

Have you specified the print area?

Check the print area in the settings of the application and printer.

Is the paper size setting correct?

If the Paper Size setting and the size of the actual paper do not match, the print may not be where you want it, or part of it may be cu t off . In th is ca se, check the print settings.

Is the paper skewed?

If PAPER SKEW CHECK in the panel settings is OFF, the paper is printed even if it is skewed. In this case, the print will not be in the print area. Set PAPER SKEW CHECK to ON in the Menu mode.

See “PRINTER SETUP” on page 20

Does the print data fit within the paper width?

If the print image is bigger than the paper width, printing normally stops. However, if the PAPER SIZE CHECK is OFF, the paper is printed even if the paper width is exceeded. Set PAPER SIZE CHECK to ON in the Menu mode.

See “PRINTER SETUP” on page 20

Is the roll paper margin set to 15 mm or 35 mm?

With auto rotation, or if you print to the full width of the paper (printing at A1 vertical size on 24-inch wide roll paper, or printing at A2 horizontal size), if the ROLL PAPER MARGIN is set to 15 mm or 35 mm, the data extending beyond the print area on the right side of the paper is not printed. Set ROLL PAPER MARGIN to 3 mm.

See “PRINTER SETUP” on page 20

Is the print head misaligned (leaving gaps)? (during bidirectional printing)

See “Print head alignment” on page 79

The printed surface is scuffed or soiled.

The edge of the paper is scuffed or soiled.

The paper is creased.

Is the paper too thick or too thin?

Check that the paper is a specification that can be used with this printer. For information about the media types and appropriate settings for printing on paper from other manufacturers or when using a raster image processor (RIP), please refer to the handling instructions for the paper, or contact the retailer of the paper or the manufacturer of the RIP.

Is the print head scuffing the printed surface?

When the print head scuffs the printed surface, set PLATEN GAP to a point between WIDE and WIDEST.

See “PRINTER SETUP” on page 20

Is the print head scuffing the edge of the paper?

Make the ROLL PAPER MARGIN setting to wide (TOP 45/BOTTOM 15mm or TOP 35/ BOTTOM 15mm).

See “PRINTER SETUP” on page 20

Are you using the printer at normal room temperature?

Epson’s special paper should be used at normal room temperature (temperature: 15 to 25°C, humidity: 40 to 60%). For information about paper such as thin paper from other manufacturers that requires special handling, refer to the relevant handling instructions.

When using paper other than Epson special media, have you set the paper characteristics?

When using paper other than Epson special media, set the paper characteristics (custom paper) before printing.

See “Printing with Non-Epson Media” on page 150

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